HSBC

I called again over the weekend (because I have a JOB during the week) and no one could help me because the fraud department was closed on the weekends. Seriously???! I arranged for a customer service to call me on Monday at 330 pm EST to resolve this issue. It's currently 11:10 am on Monday morning. HSBC called me at 10am on my cell phone (not on my work phone as requested) and left ANOTHER message asking me to return their call referencing a 9 digit number. As I am typing this I have been on hold for 37 minutes. And this is all to resolve something that NEVER should have been an issue. I will stop banking with them just as soon as I can.

My business was slowly growing and right in the 6th month when we transferred the highest amount of the business £9000.00 from Paypal, I got the letter on 4rth May, 2018 that my account is in review for £100.00 as the customer complaint on it. Within a week of May,4,2018. my online account access was denied. Fortunately, the same customer had £450.00 on PayPal disputed and we won the case with PayPal as services were all provided and delivered. I sent the copies of work delivered along with the proof of winning the case on PayPal for the same customer in the same week as now all of my PayPal business money was stuck with them for a fraudulent immigrant customer from Pakistan "yet all proves provided" and in the same month only 4 transaction were put directly in to the HSBC, that is not more than £800.00 as i said we 99% take payments via PayPal or stripe.

I thought it's just a complaint of £100.00 on £10000.00 plus pounds in the account and as I have already won the case with paypal and provided them all the proofs, it will be resolved quick. It has all turned nightmare from that day, they said they are reviewing it and will respond, Everyday I call them, they put me on hold for hours and sometimes don't pick up. For three months they said you will get the response in week or two. As my business stopped, I went in to the depression and all loss as this business just went for 6 months, We got no complaints on PayPal and we got 99.99% customer satisfaction. Just one fraudulent customer reached hsbc for £100.00 and they put my 10,000+ pounds sucked.

After 2 and half months they told me after around 100000 calls that the proofs i provided to them are lost and that they want me to send them the proofs via mail. I got all proofs printed, mailed to them with the note that get that £100.00 back to the customer or send me the poison to drink as it's a very very hard earned money. My 99.99% payments are from PayPal transferred to the bank and now I am in the 4th month completion without any resolve to this issue.

Never ever think of use them, I now take medicines of High Blood Pressure and depression as I have not done wrong anyone in my life and I am in debt of £6000.00 now. My business PayPal is fine but as all of money stuck I can't advertise and do business anymore. They hold your money without response and they deal with you as you're a valueless piece on earth for them. It's all happening with me from 4 months. As i am already in debt & begging to give me the status of money from 4 months. I just wanna die, I am tired chasing them and lost all hopes in my life. Please For GOD sake HSBC don't ruin the lives. It's been 4 months, please for God's sake look in to my account. I have provided proofs many many times now, even mailed. Please don't do this with me, I will suicide.

I contacted HSBC and I was assured I could discard the form so I did. I assumed all was well until I did not hear from my son. Upon further investigation I found that my account at Sec had been closed and blocked due to fraud because of the incorrect chargeback from HSBC. I contacted HSBC to request that those funds be returned. I was told that since the account was closed they could not return them and I could use the new card to pay the $20 again. However Sec does not work that way and I can no longer use any card to submit payments to them and the only way to reopen my account is to get an affidavit from HSBC that says I did not submit a request for a chargeback and this was done in error. Once they reopen the account I also have to pay them by MoneyGram/Western Union which means I must leave my home and pay a fee to pay them.

This is the only means of communication that I have with my mentally disabled son and all of the phone numbers (my entire family) connected to my account have been blocked so no one can create a new account. I bought a new phone in an effort to bypass this but because the billing address for all my cards matches that account it was automatically blocked as well. I have made countless calls to the fraud department, customer service, actual HSBC branch locations, tried using chat to get this corrected all to no avail.

I have repeated myself and the situation with every single contact and no one can help me or even seems like they understand what I am requesting due to language barriers. I don't know what to do at this point and no one has taken ownership of this request to get my issue solved. I have not spoken to my son and he is too far away for me to try to visit. He is not well mentally and likely thinks that his family has abandoned him because communication with his entire family is now non existent. I am left with no alternatives. I'd like to receive a response and call to get my issue resolved rather than continuing to be ignored. I have contacted HSBC no less than 35 times to be sent through a never ending cycle of hold and you have to call this department and having to repeat the entire story each time and hope the next person can actually understand me.

The other way to make an appointment is to call their general customer service number, which is just as frustrating. Their call centre appears to be based out of the Philippines which I have no problem with, however it’s extremely frustrating when it takes 5+ minutes to have them authenticate you and they don’t speak English very well. Furthermore, they don’t appear to be trained even the slightest bit. I wanted to see what the fastest and cheapest was to get some USD transferred from my other USD account based in Canada. The agent told me I can send an EMT, which I knew right away was false. I ended up just writing a cheque to myself to transfer the funds but guess what? There is a 3 WEEK hold! Even after I see the funds have cleared my account they still want to continue with the hold.

I ultimately decided to close all my accounts I had just opened because they refused to increase my daily ATM withdrawal limit from the standard $600 even after I met with a customer rep to explain my concerns. I even offered to provide income verification, credit reports and anything else to alleviate any credit concerns they may have, yet they still refused. We all say we hate the big banks but after this short horrendous experience experimenting with HSBC I now realize how amazing the other BIG 5 are. HSBC! Your customer service is non-existent and there’s no way you will succeed in Canada’s competitive retail banking landscape.

It was then that she said the problem was in how I spelled my last name. She said I misspelled it. In over 55 years of getting credit, I have never misspelled my name on a credit application. She also sounded like she was in the next room. She also wanted information that was already on the application. Twice being contacted to verify information when applying for a credit card, and especially how I spell my name (a five letter word) was enough for me to stop the process. It also took almost 6 weeks for a reply when most credit card companies reply within 48 hours. This sounds too much like a scam to me. I want nothing to do with this company!