HSBC

Mitigation was required, opening new business accounts in other banks (multi-banking), and finally, at the 30 day boundary, a final bank switch to a competitor bank with similar processes but 'people' I would be able to interact with. If you are business with international customers with growing sales, you should be very afraid of HSBC. they are not behind you, you are just a number with a "Risk" attached. Oh, their complaints process? Ha, every which way I complained (phone/email/web), for that, the only thing I got was a nice letter telling me how important the Safeguard process was for *me*. Oh, how I laughed.

However my Singapore account remained debited for the T.T, amount in Singapore, and no-one from the bank informed me. It took a lot of effort just to get the debit amount credited again, and to cancel the bank charges they had levied on a non-existent transaction. Going to my branch to try to sort out these problems was a waste of time. You could never see the same person more than once, probably as a matter of policy. Trying to phone them left one in a confusion of extensions from which one just gives up in the end and puts the phone down.

Writing letters was no use, there was no reply to five different letters I wrote. Changing bank accounts after many years was a rather daunting process: so many direct debits to cancel and new ones to make etc. However I finally did it, opened up a current account with a local Singapore bank (UOB) and now life is a breeze. No banking problems, no arrogance from people who refuse to listen to your complaints.

HSBC said that transaction never exist and Webjet said have to show documentations and HSBC instead to protected me asking me to provide the information to Webjet. I decide to make a complaint to consumer Agency and public on the social media on 08/17/2017 after frustrated conversation with both companies. That I feel the connection between both company. Jennet ** contacted me and sended the copy of the fixed the problem. But today still the same I can’t provide all documentation.

And HSBC AND WEBJET WORKING AS A PARTNER ORGANIZATION AND DON’T FOLLOW THE CUSTOMER SERVICES SUPPORT AS HAPPEN IN United States. From the first day I feel frustrated how the HSBC handle the situation. I feel that they want to makes financial profits, not only with my money with other customer. As economists I know they will fix, but they doing money and I have the charges, losses times and getting sick of this situation. I have all documents by email.

Finally HSBC USA sent it my NZ bank's correspondent bank, BNY Mellon. I contacted BNY Mellon and they told me the funds were being held for review by the OF AS AS. HSBC HK had not provided them with all the necessary details. BNY told me that HSBC HK needed to query them about the payment. I contacted HSBC HK and they told me that they had been trying to do so, but with no luck. I do not believe HSBC HK. I have complained to HKMA. Every time I call HSBC HK I never get an answer. It is a month tomorrow since my money left Hong Kong. I have tried everything.

From that onwards - I feel bad and inform my working colleagues and friends what had happened and 2 of friends says to me not to take any service from HSBC as they had faced similiar problem. Recently to my shock, my wife called me and informed me that the HSBC bank are penalty me for not paying outstanding amount (admin fees) SGD $2,75 and now I also need to pay penalty fees. It really ridiculous. HSBC had cancel my card and I not cancel my card. During my last payment I also ask and inform the counter that I need to pay ALL the outstanding debt and now the HSBC bank say I got outstanding bill??? I confused. I demand an explanation. Thank you.

Several days later I checked my account and the funds had been placed into it, but it was short approx. US700. Trying to get hold of HSBC was impossible, no response through emails, customer service on phone were no help at all, so I went through my employees route and of course it was all down to HSBC. Swift were fine. HSBC, for some reason they decided to convert my money from US back to AUS, then they have reconverted back to US and placed into my account with the fees removed. Obviously I have been charged for these conversions, which is totally unnecessary as I have a US account.

As I work overseas there is no branch to attend to, no one can respond to my emails sent to customer service (emailed 6 times - each response is I will contact in 48 hrs - nor response), no one can answer my questions over the telephone line which is expensive, and very difficult to understand operator. I ask for supervisor and they say they will call back - never get any call backs. Where do I go from here, this totally insane and frustrating. Any comments would be appreciated.

He went to the branch today and only when he threatened to call the police, he was allowed to speak to the Assistant Branch Manager, which, he said he could not contact the transfer department. So there was nothing he can do. We filed a case in the police with the missing money, and informed HSBC by calling the hotline (again!) telling them that we do need someone senior to sort out as the case has been escalated. Once again, they said that they will call back.

We already filed a case to Hong Kong Monetary Authority as keeping customers' notably sum of money without a reason should fail the bank regulatory standard. It is our life saving and at most, we are only allowed to contact junior staff. The customer service is appalling and they really don't care. Not to mention our penalty fee for us not able to pay the final payment of the house. Being a Hong Kong citizen, I am ashamed of the bank (which called themselves a " HK local bank"). And to this date, we still don't know if anyone do care to help us trace the money. We are really sad.

They have not credited any account and also have not returned the funds to the originator of this transfer. I have emailed customer services but from past experience, they just bury their heads in the sand. No reply so far, the MFSA has set up an arbitrator. But in my view this is no more than an extension of the banks, thinking of going to the police to report HSBC as this is just no more than theft and fraud.

And the never-ending calls, that have cost me a fortune (last call was over an hour, and nothing NOTHING was resolved. They offered me 33 GBP compensation for my 2 years of calling them and complaining about ** that should have never happened - I felt absolutely insulted). Only to have everything above mentioned happen over and over and over again, every couple of months. I am completely exhausted, disgusted and repulsed by their customer service, care and attitude. There are so many better option out there. Bye, bye HSBC. Go torture somebody else, I quit.

There are many big problems, although I needed the bank on a few occasions, but every time it is dramatic and ridiculous. HSBC staff always lie to you or misinform you. And then if you move to talk to their supervisors, you just see how helpless they are, and about simple things like getting a contactless card, stamped statements, account upgrading, updating information, charges overseas... etc. HSBC customer service is pathetic.

I have been calling and wasting time on the phone with them regularly since September to rectify this and have had no luck. Their customer service is so poor, there is usually a language barrier with the person trying to work with me. Hours on the phone have solved none of my problems. Canceling credit cards and stating no new cards are authorized by me, means no new credit cards, they do not understand this?

HSBC sold our Euros at an uncompetitive rate, and placed them in our Sterling account. Then told us they would be closing the other accounts in due course. Anyone's guess when as nobody has any trace of that either! Client communication is terrible at very best. We are not a small group. The holding company, a private PLC, has 11 companies. Group sales exceed 500M. Although we only confide one small business to HSBC UK, thank god for that I am thinking, because I could not imagine trusting them with any more. I have had a meeting with HSBC Paris at their very swanky Champs Elysee office at Corporate level with a view to a partnership only two weeks ago.

My point is here when you see what the top brass at HSBC get paid to run a show like this. I am an HSBC premier client by the way, not that that made any difference anyway. Improving customer service does not seem high on the agenda. Making money is the only thing that counts but when customer service is this poor you end up losing money also. Global Banking is there for the taking. In the coming years I just hope that some faces will appear and the return of personal account managers for smaller businesses who I am sure will pay a premium for real service. Stuart Gulliver the boss has a home near my home in France. I will stop by if I see him having a coffee in the Square in Aubeterre Charente and offer maybe to review the whole procedure. I wonder if he knows how bad HSBC service levels have become. I wonder if the people responsible would keep their jobs if he knew.

Now they are holding the money and will not return it to me until they are satisfied that the fees are paid for the bounced checks caused by their actions. My small business is in critical condition because they are holding the money and several online deposits that were accepted after they closed the account. I have had apologies from the desk officers at the bank but I am told that this is a new policy and the back office cannot help me at all. I really believe I have a possible lawsuit and would like to hear from other customers with similar experiences.

HSBC Account - HSBC Credit Card are not coordinated. They will charge you for their own errors- I sent them instructions to pay my credit card before the due date so that it won't be 'cut'. It didn't happen at one time and they charged me for late payment. They will treat you like a ball- toss you around - HSBC account would say you need to talk to the HSBC Credit Card Department vice versa.

They claim that they upgraded their Online banking - But then they remove the function you find useful or make it more difficult for you to use. They give you a Secure Email for any Online transaction where you can directly contact your Officer but when you use it - they will reply that they cannot help you through that channel after all even if they were able to at first. I think that's about what I can remember for now. I'm sure there's more that I'm missing. So yeaaa... I'm done. Packing up my hard earned money that they think they have a right to keep. Sorry for any typos if ever. But I'm sure you get what I meant.

When I got the bank, I gave them 3 pieces of government ID and asked how long the process would take as I need this money to pay my down payment. I was told that the branch could not complete a name change and that they would have to send my form over to Vancouver for a manager to complete. They couldn't provide me with a timeline on how long the process would take but the gentlemen did offer to look at my account daily and call me once the spelling error was corrected.

Later that afternoon I got a phone call from the branch and they said they needed me to come back into the branch so that they could take a photocopy of my identification to send to Vancouver. I asked if I could scan, fax or send them a copy electronically but that was not going to suffice and I would again have to return to let them copy my ID. I'd like to say that this is a one off situation but my colleagues constantly share similar horror stories about difficulties interacting with HSBC.

On October 4th 2016 after numerous calls to Singapore, I was informed that my USD transfer was done on September 23, 2016 and my EURO transfer will be done on the 4th of October at night. On the 6th of October, I was informed by my beneficiary bank that the Euro transfer was received and credited to my account. At the time my USD transfer was still not received.

Since then, I called HSBC Singapore over 40 times trying to get some updates and I always was unsuccessful. Numerous people promised me a call back that never happened. I was systematically refused to talk to a supervisor or to the department that initiated these transfers. It has been over a month and I still don't have any ideas where my funds are. I talked to the voice team and spent over $200.00 of phone calls from my home base and still didn't get any updates, they keep saying somebody tried to call me but I never had a phone call from anybody. Nobody ever called me back with news but more importantly with positive updates. My frustration is so high that I asked for my other bank (beneficiary bank) to help me with this issue which he did. He is talking to them as from yesterday (19th/10/16) and he was promised some updates soon but he was refused as well to talk to a supervisor.

I am also working with another person now. She is the first person to call me since this nightmare started. She called me yesterday October 18, 2016 for the first time and she was very surprised that again nobody called me yesterday. I did told her that she was the first and only call I had from HSBC since September 12th WHEN THE TRANSFERS WERE INITIATED. Since I have a lot of followers and I followed a lot of people on Twitter I twitted to HSBC.com.sg my all story and one of the multiple responses I got, came from HSBC and they asked me to email my story at direct@hsbc.com.sg. Still no responses. In my 40 years international banking relationships, this is from far the worst experience I ever had. This money is my life saving and my retirement money since I am half retired.

Updated on 11/01/2016: It is with great relief that my bank called me early this morning (10/21/2016) to inform me that the transfer arrived and it was credited to my account. It took 40 days for HSBC to do the transfer and for the funds to arrive in my account. However it is with great outrage that I reviewed the telegraphic details and saw that HSBC had the audacity to charge me USD$ 138.06 for the second transfer, after already charging me USD$ 41.44 for the failed transfer. I spent over USD$ 174,50 on phone calls calling HSBC voice team and being put on hold sometime for over 40 minutes straight. I never got a phone call or a formal corporate letter of apology regarding this unacceptable failed transaction since September 12th 2016.

I am requesting a detailed writing explanation on the reasons for the failed transfer and the 30 days delay for it; I am also requesting a full refund for the fees I have been charged on the first and second transfer. The reimbursement of all the cost for the phone calls I made to HSBC voice team over 40 days will be a proper business gesture on the part of your institution; I have all the receipts available. To this day November 1st, 2016 I have nothing and only got one phone call promising me further actions. HSBC has no respect for their clients/consumers and their life saving. I was never treated that bad in my entire 40 years life banking experience and I will make sure that my experience is shared with other on all media sites and consumers groups.

Then began the runaround. In November 2015, we became aware that the lien had not been removed. We contacted HSBC and were told that it would be done. By December 2015, it had not been resolved so we again contacted HSBC with the same response. In total, we spoke with four HSBC staff, all of whom kept blaming it on another office (of HSBC or another company to which they had sold the loan servicing - don't know because each time we asked the response was vague), but none of whom could resolve the problem. One, a supervisor named Rose **, assured us that she would resolve it because "that was her job." She not only did not resolve it, she did not even call us back as she promised to do.

In December 2015, my husband contacted our Office of the County Recorder of Deeds to enlist assistance. To our surprise, we found out that HSBC had submitted improper documentation to that office and was informed by that office as early as July 31, 2015 that corrected documentation was needed. As of December 16, 2015, the County Recorder of Deeds has received no further response from HSBC.

In January 2016, I wrote a formal complaint to the Better Business Bureau and my husband filed an official complaint with our State Bank Commissioner, both in an attempt to get HSBC to do what should have been done routinely by HSBC. Perhaps because of the combined pressure, HSBC did respond to the BBB stating that they would research the matter in order to resolve it. Research? According to HSBC's own policy, the lien should have been removed from our property within 90 business days of loan satisfaction. That is approximately 4 months, which is far too long. However, we still were trying to get it done, and it was 6 months later. And it was due to no delay by our county government. It all was HSBC's inefficiency and lack of concern for its customers.

Finally, in late January 2016, HSBC told us through a BBB response that the proper documentation had been sent to the County so that the lien could be released. HSBC did not send it by expedited mail nor did they send us a copy of the documentation, both of which we had requested. We also were informed that HSBC considered the matter resolved and would not be sending us any further documentation to prove the lien had been removed.

In February 2016, we were informed by the Office of the County Recorder of Deeds that the information had been received and finally the lien had been removed. Then in late July 2016 -- A YEAR after our mortgage was satisfied -- we received documentation from HSBC stating that the lien had been removed, documentation which, according to HSBC Customer Service, would not be sent to us because that type of customer communication did not exist.

My husband and I were good customers of HSBC, even paying off our mortgage early. HSBC was most efficient when it came to cashing our payments, but after we satisfied our obligation, HSBC was completely inept in releasing the lien on our property. We repeatedly were promised action without results; there was no sense of urgency on the part of the HSBC staff to correct their OWN mistakes in the handling of our mortgage, and they displayed a total lack of concern for the inconvenience they created for us. Bottom line: Never again will we borrow from HSBC. My purpose in writing this review is to warn others: Buyer beware when it comes to HSBC.

I will continue to file complaints against them. I was so upset. I told him to get a third party collections agency and I will pay them because it will be easier and not impossible! He told me that will happen!!! I cannot wait!!! I have always had problems with them. I tried getting an online account but that took weeks and kept being told to call when it was convenient for them (tomorrow morning between 9am and 11am). I am at work!!! I could write a book about these people and the constant problems I have had! I am ready to have nervous breakdown because of them! There needs to be a class action lawsuit against these people and I will gladly join!

A minor point of concern: The six page letter HSBC sent me is full of misspellings and very poor sentence structure. I have had only high school classes regarding the use of written English and even I am a bit shocked at their poorly written letters. These people scare the crap out of me with all the scamming and fraud going on in the world today. All I need is for HSBC to ask for a credit card... BE VERY CAREFUL DEALING WITH THIS BANK!! THEY SOUND VERY SHADY.