HSBC

Decided to take their seemingly generous offer of cash ($850) to open an account, so I did. Was told that my money would also earn over 2% interest while sitting there. Opening the account was overly cumbersome but I muddled through it. I deal with many banks and have a lot of experience with banks, the HSBC process was not normal. After finally jumping through the many hoops I find that the account basically earns no interest.

It's been over 8 years I'm an HSBC customer in 4 countries around the world, their service is always been pretty much good, but lately I was dealing with my International Relationship Manager from HSBC France and it's been a terrible experience. First of all, completely unexpected he has sent me an email notifying that my account in France has been blocked because showing inactive status (I live abroad since 8 years) and I had to provide a lot of documents (also tax declaration) to reactivate it. Starting from the principle that I receive yearly notification from HSBC with such a request and I always fulfill it, this time I found this way very brutal and no respectful. Is it necessary to block my account?

I have been a fan of HSBC’s excellent customer service and appreciate the ease of doing business with you all. However, I recently found out that HSBC reported a late payment on my credit reports. This late payment (August 2018) was the result of the technical glitch of the EZ Pay System. I hope you can help me remove this late payment mark on my credit reports. Here’s what happened: When I volunteered in Egypt last summer (May-Sept 2018), I applied for a HSBC credit card because of its presence in Egypt and beyond. Before I volunteered in Egypt, I called HSBC to place a travel alert and inquire about steps I need to take to set up automatic payments. I was worried because I might not have access to internet.

This is by far the worst bank I have ever used. They are running a scam. They do not honor their signup bonus. Repeatedly find different tricks to put more money in your account but makes it incredibly difficult for you to access. None of their customer service reps are qualified. They tell you something different each and every time you try and get on the phone with them. It takes a while to even get a human on the phone. They often put you on hold then just hang up. The reps will reassure you your complaints are being noted and filed. However, when you contact them back because an issue was never resolved they never seem to have any issues on the subject. Ive tried filing 2 formal complaints only to find out after spending hours on the phone they never processed it or have any records.... They treat their customer like with minimal respect. They basically refuse to provide any support. You may find more success in talking to a wall.

Very poor customer service on their credit card dispute department. I've had a dispute going for 4 months and they still have not credited me back even though I supplied tracking numbers for the product being returned. When I called them I had to hold over 30 minutes and then had to hang up. Called again and as of now I have been on hold for 63 minutes. To top if off I get the same message every 10 seconds saying "we are sorry, all our reps are busy assisting other clients. Please hold the line as we value your call." Did you ever think you should hire more people to answer the phones? Is my time so unvaluable that I have to sit on hold for an hour? The dispute amount is not even worth my time, I will never use my HSBC credit card again!

I opened an account because the in store Rep told me there were no international ATM fees. It turns out there are. Their mobile app is amateurish at best. I received a call from HSBC indicating I had opened a Lexus Credit Card, which I did not. I went to the HSBC website to find out who I needed to contact for suspected fraud. The website says to call the number on the back of my card. I did that and followed the appropriate prompts. The Security Rep over the phone immediately told me I needed to hang up and call another number. I asked to speak to a Supervisor and was hung up on. The single worst bank I have ever dealt with. Never again! Buyer beware!

Saw my local branch was offering a $750 cash bonus for opening an account with $75,000 balance. So saw relationship manager that told me I needed to go online to get an account number and once received he would open an account for me. I received approval and account number. Went into branch and was told I needed to open both a checking and savings account and didn't need to fund the checking account and could put the $75,000 into savings. 4 weeks later the bank closed my checking account because it had no transactions. I didn't get my bonus because to qualify you need both a savings and checking account.

When I received HSBC promotion via mail, I deposited $10000 at HSBC branch office on September 24, 2018. After six months, which was March 24, 2019, I went to the branch office and wanted to get out my deposit money together with the promised $400 bonus. However, I was told there was NO BONUS for me in their system. I went to the office on April 11, April 15, Joyce told me that I should get the $400 promotion and it was processed by Jasmine, the person who processed my deposit on September 24, 2018, but someone "back in the office" didn't process it. She promised that they should get back to me within two weeks. She promised to let Jasmine get back to me on April 16 when J was in.

I opened a savings and checking account with HSBC because of the bonus that they paid. I went into the branch in Ft. Lauderdale, Fl. and spoke to Mayra ** at that branch. We talked about opening several accounts. She was very pleasant, and we figured we had a winner with the brand and the manager. We were wrong. I have had my account now for over a month and still don't have access to my funds. I can't get into my account. Every time I call her she is too busy to answer the phone. I leave a message but she does not call you back. If I get in touch with her and she says she will send you some info she does not.

I initiated a balance transfer on-line from HSBC to Capital One on Feb. 24th, 2019 for $3,500.00. Two weeks passed and the monies were not in my checking account. I called HSBC to cancel the transaction. Although I called, a check was sent to Capital One. According to Capital One they never received such check. I am being billed for $3,500.00 which I never received. I have made numerous phone calls to HSBC, in addition to providing evidence from Capital One that indicates that the monies were not deposited into my account, but the issue has not been resolved. I went in person to the HSBC Bank and the teller suggested that they put a stop payment on the check or try to track down the of the check. I am being billed for a balance transfer that never went through and being held responsible for locating the check.

I tried to open both a savings account and checking account to qualify for a $750 bonus on April 12, 2019. They opened the savings account and took the money from my funding bank in just a few days. Getting the checking account was another matter. It is now 4 weeks later, they have had my money for a month, and I have not qualified for the bonus. I have received yet another request for more information. This is about the 5th one. They have gone through the 'online account opening dept', the 'fraud department' and any other department to not open my account. I believe this is just a scam offer of $750 to get your money and never pay the bonus.

I made it a wire transfer for over $200,000 as part of my divorce settlement from the Vienna VA branch of HSBC to United Bank in Fairfax VA. After confirming all the wire details the wire was made and then I called my ex to see if she had received the funds on her and she said she had not. Talk to the branch manager and he said that sometimes it takes up to three hours which I found strange. Because I was a Premier Bank in member and my balance was now Only had a few hundred dollars left in the bank it manager told me I would need might want to close my account because I would incur a $50 monthly fee, so I closed my account. I called back the bank later that afternoon and the wire still had not been made so I called HSBC headquarters.

I opened a checking account online at HSBC USA. To finalize the account opening 2 trial deposits were to be completed. Due to some technical error these failed. In 3 emails I was prompted to submit a check to HSBC USA. And in an online chat it was confirmed that I may send a check for deposit. So I purchased a cashier's check and was just about to send it off, when I received another email from HSBC informing me that further information is needed to open the account. I was told that the emails prompting to send a check were send in error and the employee should not have given me the information. What an incompetent, deceitful lot!

I opened the account to transfer a balance from another card. You can't sign up for an online profile until you receive THREE SEPARATE VERIFICATION CODES, all which come in different forms (e-mail/text/mail) ALONG WITH receiving your card. I only received 1 of these 4 things in a 2-week timespan. I called every other day asking where my card was, told it'd take 5-6 days, then again 7-10 days (every person had a different answer). I finally got them to make me an online account so I can start the balance transfer.

I'll spare you the whole story but I have been trying to update my account details on a Serious Saver account with HSBC and the process has taken about 3 weeks now with hours of time on the phone. I was handed around from person to person. They promised callbacks that never eventuated. I have probably spoken to 7 or more different representatives from their phone customer service now to try and sort my issue. They tell me "another department" has to sort the issue but this "other department" can't be contacted via phone, only email. That is a travesty in my opinion (and sub-par) and has caused me to waste my own time trying to sort this whole issue out. Staff are great, don't get me wrong but there's a underlying sickness in the organisation that needs to be fixed in their process and communication channels otherwise they will continue to have disempowered customer service staff.

On a recent trip to Mexico City, I used my credit card at an ATM inside an HSBC bank to acquire pesos. The ATM issued one 500 peso bank note and two 200 peso bank notes that were counterfeit. The bank refused to provide good notes and refused to return the counterfeit bank notes. The question is whether those counterfeit bank notes were put back into the same ATM to scam another customer?

I applied on 4/5/2019, took their initial offer due to 0% for 18mos, then I after I applied I opted out of promotional offers that did soft credit pulls on me. So then I get a email stating they mailed out my card so when I didn’t receive it just yet I called them on a Saturday early morning being told that I then needed to contact their security department after being on hold for over an hour. The representative was of NO HELP! She then transferred me to the security department which was then closed only open m-f 8am to like 11 ET. So then come today (Monday) was on the phone ☎️ with them for a very long hold time.

I used a special HSBC online link that was required to get a $350 bonus on a $10,000 checking deposit, which would be credited about 5 months after making the deposit. Everything went as-expected to do the online setup, up thru the point I had entered the funding bank account info, then it went awry. The next screen asked a yes or no question, but missing from the page was the Continue button. I clicked the Chat button, but the person was unable to help advance my application. In the meantime, the application timed-out.

This is for your own sanity: Do not open a bank account at HSBC Mexico. I opened it at Cabo San Lucas; however the most unfriendly people are working at San Jose del Cabo Mexico. Completely rude, lazy and difficult. Not only does HSBC make it complicated to open a bank account and get FULL ACCESS to online banking BUT they add more complexity like a "token" and "secure key" for 'more security.' Don't get me wrong. I'm for security but this is nonsense. YES, I am aware that they were sued for their unethical criminal participation in 'money laundering' but again these employees they've hired are incompetent and do not want to work and help out.

I have had bad experience after bad experience with HSBC. Long wait times, unhelpful staff, and minimal information from the company. Most recently, I spent 50 minutes jumping through hoops on a phone call in order to upgrade my advanced account to a premier account. After going through all manner of documentation and verification they then very hastily said: "Well, there is an internal check that says we will not be able to upgrade you today..." and then proceeded to ask if they could describe all of their other account types available. No explanation, no information about what I would need to be able to do in order to open account. Just a blunt statement - "Sorry, it is an internal check and we are not allowed to go into detail..." What a sham. This is not the first time I have spent an hour with this company to be turned away entirely without being served and with no information. Thanks HSBC.

HSBC is a sneaky and unconscionable, Would have given zero points if I could because this is a shady bank that will NOT reflect a recent payment of $2084.57 made to the credit card total balance even though the payment has been cleared on the external checking account used! According to their useless rep it will take 10 days just for the payment to reflect on my credit card balance! This is not common with other American banks, I will never deal with them again and NEITHER should you!

Every transaction or operation with this bank requires you to jump through unnecessary hoops and experience frustrating delays. My account was in hibernation due to inactivity, so I go to the branch to unlock it. Even though I was there in person at my branch, they could not unlock my account, and needed to submit a request for head office to do it... Which would take two to three weeks!

I signed up for this the HSBC cash rewards credit card originally because I was traveling abroad and it didn't have foreign transaction fees. I also understood that it had 0% interest for 12 months but later found out that this was ONLY on balance transfers. I had racked up $200 worth in points but without notice they closed my account without my permission because my automatic payment was not made due to a typo! I was able to book an airline ticket with those points only to find out they had shut down my account. I had tried calling them but they didn't call me back in time before ending things. They were unable to reopen my account and it really took a blow to my credit score. Their customer service was an absolute joke! I will never ever use HSBC again! Horrific and most stressful experience imaginable! I am a good customer with an excellent credit score. Sorry to see that they lost a good customer for life. They need to get their ** together!

I've been a victim of a huge fraud syndicate who uses HSBC as their bank. This means that HSBC harbor criminals/fraudsters as surely before a person opens up a bank account, the bank HSBC, must do a background check on so called person! I've paid $3200 into HSBC Walnut branch account in February from South Africa whereas only after funds left, I realized I got scammed. Since then, my bank and I tried numerous times to contact HSBC as to reverse my funds. Today is 15 March 19, and we are yet to receive any feedback from HSBC US. This means that HSBC as well as these criminals are working together to steal peoples funds. There's no e-mail contact anywhere. How do they expect a person from SA to contact them? I send e mail to the UK, and all they could say was that they don't work with fraud and can't help. HSBC YOU ARE USELESS AND YOU HELP STOLE MY FUNDS AS YOU HARBOR CRIMINALS.

DO NOT BUY INTO THIS BANK!!!! IT IS A SCAM!!!! I received a mailer with the bonus $375 offer. In order to get the offer, please read the fine print and do everything!!! 1. Take the mailer in person to the branch. Open the Checking Advance account with $10,000. You will go through a very long "verification" process. 2. Keep the funds in the checking account for 90 days or, if you really want to maximize this, open the online savings at home for the online rate of 2.22%. 3. In a total of 5 months, you will receive the bank bonus of $375.

In Sept. of 2018, I took an advantage of an offer from HSBC in which I would be entitled to a $350 bonus offer if I deposited and maintained a balance of $10,000 for 90 days. I followed the rules immediately and completely. As of today 3/12/18, I closed my account with a balance of $10,000 and 45 CENTS. I spoke to reps on the phones numerous times in the last week battling to get my bonus offer. Their reasoning was that I did not open the account properly online, so they disapproved the offer. My money basically sat in their bank for 6 months to collect 45 CENTS in interest. WOW!! I was robbed of the $350 bonus offer!!! WARNING!!! DO NOT DO BUSINESS with HSBC BANK!!! They will not follow through with their offers!

I already have a checking account with them so I thought it would be easy to open a direct savings account also. Wasted so much time. Every helper said different things. After trying 10 times someone at the bank suggested I use a driving license from 5 years ago in NY. At that point I gave up. I am a USA citizen and live in AZ and have my own business and make 500K a year. This is not a bank.

I am an expat. I live in Australia and have HSBC accounts in both countries. HSBC UK have frozen my accounts (which still have funds in them). After spending hours on the phone to them several evenings in the last week they will still not unfreeze them. Their red tape is wrapped up in red tape. The advisors are not knowledgeable enough to suggest anything that may help resolve the simple issues. The solutions suggested fall upon deaf ears and a lack of interest to help elsewhere. Truly awful customer experience and desire to help people displayed by this institution.

These morons place a fraud alert on my card on a Friday. Immediately I called customer service and the first moron tells me I have to call Monday to Friday as their fraud dept is closed now and also on on Sat/Sun. I tried chat with moron #2 in India - same scripted call. I called them on Monday at 5.10 pm and the third moron tells me to call between 9 am and 5 pm. I called 8.20 am Tuesday morning and waste time with 3 more morons - just to close my account. Finally after 45 minutes they say OK ACCOUNT IS CLOSED. You may think PHEW! PROBLEM SOLVED! WAIT NOT SO FAST. 5 days later they send me a new credit card - which I will not activate. My question is - who is the idiot running this bank? How is it possible so many idiots in one place?

Are you kidding me??? They have my private information??? Where DID they get it??? Not from me??? Phoning me day and night with salespeople speaking Chinese?? I am in Canada in my private home and I have intruders calling me that are calling themselves "a bank"??? This is not a reputable bank. They have stolen my information from me through scammers. Invaded my privacy!!! If I want your credit card I can apply and after this giant violation of trust...not a chance!!! Not now... Not later... Not ever!!!