HSBC

We did 2 international transactions, 1 within 2 HSBC accounts. They both took more than 3 months to complete, not something you want in online banking. Eventually, I had to make the transfer at a physical bank. The online banking platform, at least in Indonesia, is not very user friendly and contains hiccups. It's not possible to search for a specific transaction in your e-statements so you have to sift through all transactions that month. Additionally, when looking back at e-statements, after opening 4 statements, I only get pop-ups with gibberish. This continues after signing out and in again.

6 months after opening a new account and meeting all criteria for a bonus offer of $750, they said I didn't use the correct promotional landing page originally. #deceptivepractice, #falseadvertising I even confirmed that I met the criteria throughout the waiting period, and did direct deposits and kept minimum balance, etc. No way I can prove the landing page I used 6 months prior.

Their website was not working for me for most of today and so I called them on the phone. The quality of the voice was so bad that I could barely understand them. These are very simple things and if you can't make those work reliably then I'm afraid you need new people in charge.

I have opened a Premier account with the HSBC France. After going through whole bunch of document verification's I have received a letter of confirmation from the account opening department regarding my online banking secret code and user name which will be mailed in 15 days and my bank manager will be contacting with me as a new premier customer to discuss the banking information etc. BOY A BOY! No online banking login information and no call from the bank manager!

I waited for 3 hours in the bank to cancel my account. When it finally was my turn they refused to cancel my account despite me having all the documents needed to cancel. When I asked them to show me where in the contract it says I'm not allowed to cancel my account and what documents were missing I was told it was my problem to figure it out. Horrible service and horrible attitude overall. Avoid doing business with them!

I paid off my debt on September 2019 and close account as request. They told me it is close, but month later they set the bill with the charge. I call back and they said it's the interest charge. I paid it and they still send the bill on the month after. I came to HSBC bank branch. After while they said it's close and ok. Month later they keep sending bill to me. That's a scam bank and people work in there not nice either. Get away with this. Also I figure out this bank come from Hongkong. Id that the way as Chinese try to cheat us? I will file complaint to US government to see what happen.

Every time I call customer service I get someone in India. I can't understand them as they talk too fast and English is not their first language. Looking online to make a complaint, there are telephone numbers listed (someone else said they are not operational) but no place to email. Eventually I found a link called 'Customer Feedback'. Clicking on that I was then routed to a page on Questions and Answers. I am just going to stop using the card. Save yourself the hassle and don't respond to their many snail mail solicitations for a 'Preapproved" credit card.

I opened a CD for 10,000 dollars on Jan. 9 2019. Closed the account 1 year later. They were suppose to Fed Ex my check and receive it in 8 to 10 days. After 12 days I called HSBC bank. They informed me that I would receive the check on Jan. 28. It never arrive. I again called HSBC bank. It was never sent. Now I received a tracking number. I called fed it to verify and it has not been picked up yet. If fed ex picks it up today, I will receive it on Jan. 30. Should I hold my breath???

Did not notice an opportunity to establish a "payable on death" account when opening the "HSBC Direct Savings account." Called HSBC and was told it is not available with that account. They suggested going to a local branch to see if they'll let me open another HSBC account. The reps thought was they might then let me extend the payable on death to the online account. That sounds dubious. HSBC also takes 3 business days to transfer money to another bank. One of my banks takes one business day.

HSBC offers extravagant incentives to open an account and then just jerks you around and doesn't pay. TOTAL waste of many hours of my life and the customer service is AWFUL. They will take your money and not live up to their end of the offer. STAY AWAY and don't waste your time!