HSBC Reviews

Children accounts very bad, can’t view pin because apparently they aren’t allowed when they are most likely to forget their pin much more than adults.

HSBC-US has been sold. HSBC-CN (China) is now in limbo, with services degraded a lot. The customer service calls used to be answered by its Shanghai offices. Now it is automatically routed to Guangdong province in their strange local dialect.

I have (3) three real estate loans with HSBC, which requires my loans are paid thru an HSBC checking account. Because of the large size of my loans and monies deposited in my checking account, I am considered a ‘Premier Client’, which, as it turns out, means NOTHING! ALL of my dealings with HSBC are fraught with anxiety and fear as there is NO personalized or premier treatment toward me and my accounts. The only time I hear from them is when they are trying to sell me something. Whenever problems arise, even ones created by them, it is a complete nightmare to resolve.

My mother sadly passed away, and we siblings sold her house. So now I have the funds to pay off my home loan and close my account. It's been the worst experience ever. I can't even transfer the money into my variable home loan online. I have done all the paperwork, but the date of closure keeps changing, whilst I get letters saying the annual fee is coming up... Meanwhile, I get shoved from pillar to post to try to get this home loan closed, whilst the money sits in my offset account. They told me to visit my bank. I was on my way in a taxi, they literally RANG me and said, no don't go to the bank, we can do it online. Can you imagine? You'd think I could transfer the funds and that would be that. OH, no!! Unbelievable. Conflicting advice, stories, only to string me along so they can charge me more fees.

I used their mortgage and had terrible, terrible experience. When I sold my house and need to do early instant payoff, my escrow company asked for a payoff statement from them. However, when the escrow company wired the amount they requested, HSBC returned it and said that the amount did not match -- and that's because they wrote the WRONG payoff amount on the statement. I didn't get notified until a few days later. They refused to admit their mistakes and I was forced to pay 12 more days of interest in order to payoff. I will never ever use HSBC in the future. I would advise anyone to avoid them at all cost.

Became a legitimate Power of Attorney holder to act on behalf of some family members, only to encounter roadblock after roadblock repeatedly for YEARS. The excuse being: "the POA covers all except for what you're attempting to do" time ad time again regardless of the myriad of different actions I was trying to execute. They are simply unhelpful, provide zero guidance on how to attain desired actions, and when they do, they have to consult w back office every single time, offering responses only one question at a time. This became my almost FT job for over a decade! DISMAL treatment of customers. Go elsewhere for your banking needs...

Spoke to David ** today supposedly is a complaints specialist. He was rude, aggressive and made personal judgement on my situation. Advising me I should managed my finances better. He had no idea of my personal situation. He showed no care or compassion. No empathy. Nothing. He came across as very rude and aggressive and when I politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!!

The worst service was provided by the banker, **, at the Burnaby location (3-4447 Lougheed Hwy). She is very unprofessional, unhelpful, and unfriendly. The worst person I ever met at the banking. Her tone and attitude were both unprofessional and unacceptable. She said she is the most powerful person in the branch, but she can not help me with the banking service. It is a very bad customer service I experienced at that branch. I will never want to go to that branch again!!!

If I could give them zero stars I would. I had an issue logging into my account two weeks ago because the battery in my security device has died. After going through all the security questions with customer support they would still not answer questions I had on my account stating that they couldn't verify me even though I had answered multiple questions which no-one else would have the answers to. They had to get someone else to call me back and after going through the whole ridiculous procedure of taking pictures of my driver's license and a selfie I got the answers I was looking for. However, the agent I was speaking with then asked me if I wanted to update my email address and mobile phone number to my account which I did.

Liars and thieves in the Philippines: "Sir you set up account you will receive *** dollars." I deposited over 30 mil pesos and got nothing. I wanted to change my pesos to dollars. "Sir you MUST put your dollars into a 3 month time deposit with ZERO interest for 3 months before you can have your money." OMG. Now I'm in the US. For the last 30 mins I have been trying to change my password. TOO DAMN many codes, too damn many steps.. Before I can change it on my laptop they are requiring me to download their APP and log in to change a simple ** password.. Couldn't figure it out. Got on chat, she was worthless. Now I'm on hold 20 mins and I am a "PREMIER CUSTOMER". 1 hour to change a password..