H&R Block Reviews

If I could give negative stars I would. Tax preparer was not very knowledgeable. By the time we prepared our taxes we owed over $700. Between state and federal it was about $250 that we owed. Then H&R block charged $483 to prepare our taxes. We will never go to them ever again!

I decided to take the tax refund advance through H&R Block to pay an insurance deductible. At the time it seemed like a good choice since we were coming up on Christmas. However, they were extremely misleading. We have been hit with hidden fees left and right. Even trying to pay it off prior to getting our return we cannot get a straight answer from the Servicing Dept. Also when on the phone the Servicing Department continued to transfer our call again and again. Finally I asked for the representative's name and ID number, and he gave me a three letter first name and refused to give me a caller ID number. When I asked to speak with a supervisor I was told none were available. I will personally never use an H&R services again.

I am Marylinda ** and went to H&R Block on blackwell street dover nj. I am a senior 70 years old. I went to them and gave them all my info. It cost me more to file with them than what I got back. I paid 179.00 and got back $151.00. Instead of using the short form she used the long one. I had nothing to claim so what is wrong with this information. I hope you can help me because I feel they take advantage of people maybe just seniors. They need to put that money back into my account. I hope you can help me. My address is **. Please check this out for it is not fair.

Every year H&R Block has a new surprise fee buried in their system that you don't find until after you've paid their return preparation fee. This year the surprise was a third-party charge for using a credit card to pay your tax liability. You discover this only after you've paid for tax preparation, in anticipation of being able to file electronically. The result is that to avoid the fee, I chose to print my returns and mail a paper check to the IRS. So, the total value I got from H&R Block for $77 is the privilege of typing my return information into their website instead of a free-fillable form provided by the IRS. And this is not the first time -- so when will I learn? This year! No more H&R Block!

Very unsatisfied with the H&R Block tax pro. I filed my taxes at a H&R Block office. I filed on the 20th of January. My Colorado return still has not been transmitted and have been lied to by not only the tax pro that did them, I was also lied to by the receptionist and the office manager. I just got off the phone with customer support and they confirmed that 3 weeks after the day I filed that my Colorado still has not been transmitted. I paid 442 dollars to get screwed over and lied to. What a waste of money. Tax pro, huh? I could have done the taxes myself more accurately. This is ridiculous.

First thing to think about is why was I asked to pay for "peace of mind" for an additional $40 so they'd stand behind their work? They sell a service, tax prep, and wouldn't you think that accuracy and doing it correctly would be something that is a given? So being asked to purchase this $40 peace of mind should have been a forewarning. Then I read online that most people who did purchase that, it didn't matter as H&R didn't stand behind anything because half the time the errors aren't found for a year or more later and H&R won't take responsibility anyway. So what's the point.

This is the second year I have used hired H&R Block to assist me with my taxes. I have no problem with the customer service - I have a problem with the price. I am unemployed and it cost me 1/2 of my refund for the services which only took 1 1/2 hours to complete at a price of $436.00 - horribly expensive! Last year it cost me $513.00. Lesson learned - next year I will be buying my own tax program and figuring it out myself which, I think a lot of people should be doing. This is absolutely ridiculous to be paying these fees when you are trying to stretch the refund as long as possible until you are employed again. H&R Block is not about the customer's best interest as they are about padding their own pockets. I appreciate the assistance but don't appreciate being ripped off!

I have gone to H&R Block for 14 years. I have problem small ones in the past. I overlook them can't do it any more. I got taxes done. Did Emerald card. Said in two days return would be on card. Almost two weeks later nothing. Called H&R Block and they said "oh it will go to your bank card in 3 weeks." I'm done with H&R Block and their lack of knowledge. Anyone reading this look at their ratings. I'm here to say this co. needs a factory lift and new people who know a little of what they're doing.

H&R Block are scammers. They charged me 309.00. That crazy. Lots of people complain. They should be shut down for stealing my hard earn money. Next year I have a family member do it for me and can get extra credit which they could not get. They want to charge you 35.00 for depositing the money in your account. What a rip off and the lady Carrol in Emmaus PA took forever doing the taxes. They should fire her.

We had a relatively simple itemized return, and H&R Block wanted to charge $605.00 to do our taxes. That's SIX HUNDRED... The only reason I'm giving them an extra star is the lady was kind enough to tell us how much is was going to be BEFORE she filed, which gave me the time to get up and walk out. I have read others did not have such luck. I went home and did my taxes myself on TAXACT. Sixty bucks, and I got the same figures H&R did. I even e-filed... Keep your money people.

For the past 2 years I've had trouble with H&R Block - not the tax preparer, but the Emerald Advance Bank and associates. First off, you don't get to speak to someone that speaks fluent English so it's hard to understand them and they don't understand me either. Last year I made a payment to my Emerald Advance, they took it out twice, putting my bank account into the negative which resulted in a couple of weeks worth of overdraft fees. Had to wait for them to "investigate" the issue. That was a big mess that took weeks to clear up.

I went to H&R Block because I bought a home last year and it was the first time I've had to itemize for decades. We talked and laughed while she did my taxes (which was just a fill-in-the-blank form) and it only took maybe an hour. It wasn't as complicated as I first though which made me happy. The customer service is stellar, and now I know why. Now I have seen ads for them that state the cost is about $150 to $200 which I think is pretty outrageous, but for the effort that might have been involved (I thought) it might be worth it.

H&R Block claims you can use their more zero to do your taxes for free but after I had everything entered my "situation" (HSA) meant I would have to upgrade to deluxe. They won't tell you before you start what situations are not covered under the more zero edition. Disappointing and most likely a scam to get people to use their software and then bait and switch to get them to pay after everything was entered. I give H & R Block a ZERO!

I will not be filing my taxes with H&R Block again. I went to them last year and they were great. This year I had a Mr. ** in Alexander City who was horrible. I only worked part of the year when my husband wasn't working. So therefore I only made a couple thousand dollars. All Mr. ** did was look at this and say he couldn't help me because I would only get a 100 dollars back and that wouldn't even cover his fee. He didn't look at my dependents or anything. I took my business to Jackson Hewitt and made 1500 dollars. I will continue to use Jackson Hewitt. H&R Block has lost my business. They should get better employees not lazy ones.

This year I ran into financial hardship due to unemployment. I saw the highly advertised H&R Block Interest Free Tax Refund Advance as a way to get money faster to pay bills until you get the remainder of your refund. I usually do my taxes myself for little or no money online. I decided to go to H&R Block because I wanted one of the Interest Free Tax Refund Advances. My first shock was when the tax advisor was finished with my taxes and told me that will be $400.00. I wasn't happy that I was going to give up $400 dollars for something I usually do for free by myself, but at this point I had no choice as I needed that Tax Refund Advance to pay the bills.

Confused, clueless & rude tax preparer. My son and I have been using the Palm Beach Gardens, FL Block office for a couple years. This is the last time. The so-called "Senior Tax Analyst" struggled to read my tax forms during my report preparation, so I assisted. Getting the right numbers in the right field tends to be important. During my session, she shared a totally inappropriate joke about Medicare Part "G". I dropped off my son's tax forms last week. When we spoke on the phone, this so-called Senior Analyst claimed he had made a 401K withdrawal, when he hadn't. We were missing 2 forms, which I mailed to her.

I always have filed my income tax for the last five years with H&R Block. I have always been satisfied each year until now. I applied for the Refund Advance and was denied. They did a hard inquiry on my credit when they told me it was soft. I also did the referral program and sent two friends their way who were denied for the loan as well. People on my job also used this place of business and applied for the loan and that was about 20 people who were all denied. I will not be filing with them again when the next tax season comes around because I could easily got a refund advance from another place of business that doesn't deny everyone. It's like they just put the Refund Advance sign up there to draw you in. H&R Block it's been nice but I'm moving on.

My son is 22, but since he was 18 we have filed our taxes together at H&R Block. I have used their services since 1981 and had in the past felt them trustworthy. However this year my opinion of them has changed. They have rolled out this new Program with an Emerald Advance card and are misrepresenting this as an "Early Advance" card. This year he went alone to file his taxes and came back with this card and confused about what he had done exactly because 30 minutes later he received a notice on his phone saying his "LOAN" was denied. He was confused because he was not aware he had applied for a loan. When I tried to talk to the H&R Block office about what this was and what was the recourse they refused to discuss this with me. I went in with my son to try and discuss this with them they were rude and denied 4 times it was a loan.

Misleading advertisement to get you in the door... I can do my own Taxes but with my son going back to college and needed books I decided to go to H&R Block and get the advance. Big Mistake! They make it seems like a sure thing to get your commitment, 2 hours later I get an email saying I was denied for the advance even though my return was 5G. So now I just waste $341 when I am on a tight budget. SMH. Once the taxes are done and send to IRS and is accepted, there's no backing out and you pay an arm and a leg for nothing. Very expensive lesson. Don't go to H&R BLOCK.

I'm normally a regular user of TurboTax, but this year with things being super tight financially, I jumped at the idea of using H&R Block for a refund advance. I'm one of the many people affected by the new law which holds Federal returns with certain credits until after Feb 15th. I visited an H&R Block on Greenmount Ave in Baltimore first and was helped by a woman who couldn't understand or speak English clearly, so as nice as she was it didn't make for a positive experience. I eventually was so unnerved by her obvious misunderstanding of not only me, but the tax preparation software itself that I left feeling that it was best she not file my return.

We had our taxes done in 2014 at H&R Block one year because they had a 'pay half price' deal going on. That was the biggest mistake of our lives!! We thought everything was great until this year, 2017!!! We received a letter telling us we owed over $1200 that included over $200 in penalties and interest for 2014. We were told that, in that year, there were some software issues that caused a lot of people to have issues with their taxes. She positively assured us that because it was due to software issues, their fault, that it would be taken care of. WRONG!!!!!

Today, February 2, 2017, I called H&R Block and was transferred to the product support department. The lady that answered said her name was, "Tatiana." I told her that I was having a problem logging in to H&R Block online service. I told her that for security purposes, the software asked for "account key" which I received, which contained eight alphabets and that the system only allowed me to type in seven alphabets.

Emerald Advance is a scam. I file my own taxes via TurboTax every year for free and this year I am in need of a tax advance desperately because they are delaying tax refunds this year. So I went to H&R Block to find out about the tax advance up to $1250, I met with a lady and she told me that I would have to file my taxes through them in order to even apply for the tax advance that I may not get approved for. So with my desperate situation I weighed my options and the cost for them to file my taxes was $387.00 dollars but I thought it would be worth the loss because of the tax advance. With that being said, I prayed that I would get the advance so I didn't waste my money and I was approved for a measly $500.00 that wasn't even enough to cover the expense I desperately needed to pay. To break it down... you are way overcharged for a "possibility" of an advance. I will never make that mistake again!

Upon preparation tasking in order to do business I checked my Emerald Card Balance and was surprised to become notified by some unidentified, foreign, broken English speaking representative individual of the notion that my Emerald Card "had been closed". How this action on my card occurred is a mystery. The rep only cared about expressing a want to open a new one for me ever after I informed twice that I am declining and will do my business at my known H&R block office, however the rep just could not seem to understand this information once I relayed it twice and then a third time before ending the phone call.

If you have a 1040 EZ, file the return yourself. If you don't have itemized deductions, file the return yourself. A Refund Advance IS A LOAN against your refund. Don't believe otherwise. I use their software after using TT for decades. It's "okay". I did notice I had some issues from 2014 that started rearing its head in late 2016. Nothing is perfect or foolproof.

I usually file my taxes online using H&R Block software. I am self employed and my husband has a W-2. We have 3 children and our adjusted income is pretty low (under $35000). This year I decided to go in to the store and file so that we could take advantage of the refund advance. We have some unusual expenses this year and I wanted to get ahead of them. I could not find any information online about the "other underwriting criteria" required for approval of the advance. We asked about this inside and were told that they didn't have any info. We asked about fees and were told it would be about $400. The fees were $639 and we were denied the advance (1.5 hours after leaving). We'd spend almost 2 hours there before the fees came up. So I basically just paid an extra $575 for nothing. I strongly recommend NOT going into the store in the hopes of getting the refund advance. Save your time and money.

The price is way too high. $400 for a simple file form with a representative that couldn't type for one and was far from a professional. The Emerald Card is also a scam as they do not disclose it is based on your credit.

I want H&R Block to do my tax return and I got the emerald card cause I was told that I would not get my federal tax return until after the 15th of feb and I need the H&R Block advance refund. I just was now told that if your refund is not over a $1000.00 so you do get the h&r block advance refund. I was not told this at the time I got the card. Now it puts me in a hard time. I need that 500.00 from that h&r block advance refund to help pay for bills and other things. Something needs to be done about h&r block taking advantage of people with the emerald card. I will not ever go to h&r block again. I just hope I can get my tax return back ok.

H&R Block lost my prior tax filings. I was told they would be there. I've used them for 4 yrs. Now they claim I have no account and now I cannot file my 2016 taxes because I need the info on 2015's form. Thanks.

I am writing a review regarding H&R Block. My complaint is simply, you go there in good faith to have their so-called professionals help you, and when you ask them the cost at the beginning of the transaction, For example how much is this going to cost. They say around 175.00. They have all or your information for as long as 2 weeks they say. Well I want to tell you the return is $475.00. In my case the taxes were promised by a certain date because I am going to be out of town for the next two months, and they tell you this 3 days before picking up your tax return. Is not right. Very disappointed in their treatment, and the way they do business.

I have filed my own taxes for years but figured the rapid advance loan was worth the cost of going to H&R Block. I signed the documents consenting to routing my refund through the emerald card so $270 worth of fees and the free loan would come off the top. The bank was going to be paid before I ever saw my refund. By the time I got home I got an email that I was denied. I feel like this is another scam by H&R Block to get high fees. If I had known before I signed the documents that I would not get the loan, I would have on TurboTax myself. Is there a lawsuit in here somewhere? On top of that my refund is still going on the emerald card and I will have fees to use that!!

I normally do my own tax returns with Turbotax. This year I need cash asap, so H&R Block was advertising a cash advance, my husband and I decided to go ahead and let them file for us. We was not told that the advance was based on credit, we was told that we had to put the advance on a emerald card. About an hour later we got an email stating that we was denied, and not only that it took a hard hit to our credit score. H&R need to educate the customer on this advance. Also we paid over 300 dollars for them to file our taxes when we could have did them ourselves for free. I will never use H&R Block again. Back to turbotax next year.

H&R Emerald advance. Due to a new law in 2017, all tax refunds would be delayed for those filing for the EIC. Like, myself and many other low income families. I live paycheck to paycheck. Which, led me to the regrettable decision to file my taxes with H&R Block. Despite, preparing my own taxes for the last 5 years. Allowing, these snakes was a requirement to qualify for their Emerald card advancement or loan. My tax preparer was witty and nice as he slyly danced around my questions about this advancement and their fees. His vague and inability to elaborate on my questions were red flags. He informed me that my tax refund would be on my card, within a day or two and 80% of their clients receive a loan approval.

Office on Blue Lake Twin Falls ID H&R Block - the worker discriminated me racial profile me and did not want to help me with nothing. One of the worker said my son was not my son and that she couldn't help me. Hurt me bad. People don't file your taxes at H&R Block. No Good. No stars thumbs down.

2 weeks ago I noticed a fee from HR Block taken from my bank acct. No notice given or service provided. Used their service last year (2016) and paid in full at the time of service 11/23/16. In Jan. 2017 of they took out a fee for no reason or services not used, and with no warning. Contacted them the same day at corp. hdqtrs. who passed the case on to the unit involved. Went in personally after 1 week with bank statements to prove their mistake. Now 2 week later I still don't have my money back even though the local office admitted their mistake and said I would have my money back in 7 days or less. Still nothing. Can they keep my bank info and use it anytime they want and is this fraud or I.D. Theft?

I went to Liberty Tax then decided to go H&R Block. Been loyal since 2005. Because they had this year advance refund we make sure the rep had the checkbox. Click on advance refund and I was waiting for 24 hr for email. Never got it. 8 days wasting my time calling H&R Block number and to tell I was not checked for it or they had lost my application. So guess what? I not getting an advance refund because there was a glitch. When I could have done this for free or went elsewhere. Now it's too late because it was submitted into the system. No, they can't fix it.

I went last night at 8pm, yesss 8PM to try and get the refund advance & I got approved! I really didn't think I'd get approved because they check your credit & honestly my credit is HORRIBLE. I mean seriously VERY low 500's but I got $500 advance 20min after leaving the building & it was loaded to the card and available to use! The only downside is my taxes are super easy to file that's why I usually do them myself... like only one W2, claiming 2 kids, one donation, and uniform cost & they charged me $300 for doing my taxes which I wasn't too happy about but I'm homeless with 2 kids and just started a new job so I really needed the money for bus fare, new uniforms, and food etc. So I agreed... I think your credit only determine the amount you get approved.

For my 2015 tax return, I was qualified to get the emerald advance and received $500.00. I was supposed to pay $25.00 2 times and then when I received my tax return money, I would pay the rest of the advance loan off. I made my first 2 payments of $25.00 and then something went wrong and I didn't receive my tax return money until much later than the expected date. Anyway, I was unable to pay the entire advance loan amount off and I tried to get them to let me continue with payments until I received all of my money and they said no.

I went to file my taxes and was told I can get an advance on my refund. It sounded like a good idea because it's supposedly no money out of pocket and no interest but you have to come into the office and pay to get your taxes done to get it. I thought sure, why not? So I paid Maria 321 dollars to file a return for me that I could have done for free. I was told that I can not deposit my money into my own bank account and would have to deposit it on the emerald card. That was a lie. I was denied the advance and still have to have my refund put on a card that charges you money to get cash out pretty much anywhere. I was informed that the charges that the emerald card charges have gone from about 18 different charges to 5 so I guess I was told this and should be happy about it. H&R Block is a rip off and over charges for everything. I will never use them again and I will make sure that everyone I meet know about this.

I filed my taxes with them and I really needed that loan, they charged me over 300 dollars for something I could have done for nothing. My credit is not the greatest so I was not worried because I knew my refund would be enough. But I should have known this company hasn't changed in over 40 years just seems to be getting worse. I wonder if MetaBank is getting a kickback, probably so. No surprise.

The manager of H&R Block her name is Sam, she did my 2015 tax statement for only 5 minutes and input wrong address and email address so my returns from IRS and California franchise never received. So someone else probably cashed them and now the office does not want to take responsibility and the responsible person (SAM) hang up the phone and, "Do not call here anymore because I can't help you." Now I have to wait 8 weeks for IRS and state of California finished their investigation then they will reissue checks. Sam (the responsible tax representative) was very unprofessional and rude, looks like they just want to charge you but she does not want to help, especially when she made mistake. Very unsatisfied with her and Laguna Niguel office such unprofessional reps they hire.

I have always paid a good amount for tax prep in an H&R Block office, but as I had very simple taxes this year, I decided to file on the H&R Block "Free Fed, Free State" site. When I had my taxes nearly completed, I received a prompt stating I MUST switch to the Deluxe package due to "my situation" for $36.99 and that 1 state filing would be included. I have no situation. I do not own a home or have any deductions, only 1 employer, nothing extraordinary. I continued due to the fact I have always had to pay additionally for state filing anyway and I didn't feel like re-entering my info on another site.

I was charged 480.00 for my taxes and I only got 800.00 back. I only had one w-2... I don't get it!!! The charges were just way too much!!! I will never go back to H&R Block and I recommend you don't go either... This company really sucks!!!

The worst!!! Emerald Advance -- I normally file my taxes myself with TurboTax for free, but this year I noticed H&R Block was offering a pay ADVANCE for qualifying taxpayers. I could certainly use the advance to pay off a loan. I asked the rep what would qualify to receive the Advance & she said it would depend on my return. I asked if this was a loan & she said no, that it was an ADVANCE. So I went ahead & began to file my taxes with them. I normally receive 6-7k back so I wouldn't imagine it being a problem getting the ADVANCE. $340 & 15 minutes later I get an e-mail stating I have been denied for the Advance. So I ended up wasting $340 on something I could've done for FREE. On top of all this I'm stuck with this Emerald card. What a way to get people signed up for that program. I had to train the lady on how to do state taxes, and she advised me in detail how to file taxes as another person... wtf?

They intentionally mislead you by saying your early advance will be denied if you have unpaid child support, government debt, judgments or liens against you. They also tell you your refund must be over the advance amount after fees. Then they say "Since you don't have any of these problems, would you like to do it and file with us." They never suggest a low credit score will disqualify you, and avoid the question with shady answers when you ask directly. So you think it's a lock and agree to the $388 fee they charge for a simple 20 minute filing. But an hour later you'll get an email saying you were denied. It's a huge misleading (even though legal) scam. Only those with pristine credit could qualify. I called them and even then they said they don't understand why I was denied. They only knew of legal judgments and they are not aware of how Emerald operates so they can't say. Yet thousands of unhappy customers have said the same as I.

I've been going to H and R Block for years and I feel like I pay more than I'm supposed to with them. Well they always offer some kind of deal every year and maybe like three years ago I had an Emerald cash advance and I had owed them 25 dollars and yes it was my fault that I hadn't paid it but after that I figured that they would've taken it out of my 2015 taxes and it would've been settled. So like I said I always go through them and because I did not pay them 25 DOLLARS!

Today I went to H&R Block to file my return, for the past 6 years I've used TurboTax but I was interested in the refund advance that they offer. We spent an 1 1/2 hours in there with a woman that had no clue how to even open a .pdf file. Then at the end after I've sign all the paperwork, she goes to get me my emerald card. Upon handing it to me she informs me that I'll be notified by email if I was approved for the advance!? I ask her what that means and she tells me that the advance is based on my return and that I should have no trouble being approved because my refund was around $5k.

Went in to file my taxes hoping to get the refund advance that they offer on my taxes. Was told I had to file completely and wait up to 24 hours for a response on if the advance is approved or not. This really stinks, because I now have to pay H&R over $400 to file my taxes, and just got an email from MetaBank saying I wasn't approved for the refund advance. I could've done my own taxes for free, if I could have received an upfront answer. Was really needing this advance to keep from getting evicted, and now they have denied me and it's costing me more in the long run due to their filing fees. The agent at H&R was very friendly... slow and hard to understand, but very nice. I feel like they should be able to tell you before filing completely if you have qualified or not. Then you can decide at that point if you want to continue with them charging you out the rear for filing fees, or file your own taxes.

Emerald advance - I normally file my taxes myself with Turbo Tax for free, but this year I noticed H&R Block was offering a pay ADVANCE for qualifying taxpayers. I could certainly use the advance to pay off a loan. I asked the rep what would qualify to receive the advance & she said it would depend on my return. I asked if this was a loan & she said no that it was an ADVANCE. So I went ahead & began to file my taxes with them. I normally receive 6-7k back so I wouldn't imagine it being a problem getting the ADVANCE. $340 & 15 minutes later I get an e-mail stating I have been denied for the advance. So I ended up wasting $340 on something I could've done for FREE. On top of all this I'm stuck with this Emerald card. What a way to get people signed up for that program.

Every year I do my taxes through H&R Block. This year I decided to use the best of both. Well my tax professional did not do her job and change my address to the system as I asked her to. Three or four times she did not use the correct account and routing number for my refund so my refund was sent back to the bank from an old account that I had used before I was married. She did not update my information as she was told which I have emails to prove. So June 2nd it was sent back to the bank. For the last six months nobody knows where my refund is. I did a search for my refund through IRS and H&R Block. Finally two days before Christmas I received a check from H&R Block BofI Federal Bank so I think yeah I'm going to have a good Christmas. No. I go to cash my check and it says that the check is not valid.

I always did my return myself and only once I trusted H&R and it was a total disaster. The agent eFiled my return and sent me home and after 6 month I received a letter from IRS with a $1500 penalty plus taxes. After many visits to different offices, because they open and close their locations frequently, they found out that my return was rejected the same day but the agent never checked or found out! Can you believe it?

I was really disappointed at the fact I had NO contact info for a rep for the bank approving these loans. I went into the H&R Block office to apply for the Emerald Advance and at the completion of the application a pop up stated that they will contact me within 3 business days to confirm further information. I only have a home phone number. I was contacted twice during my work hours so of course I was not home. I tried calling the phone number but the phone number does not receive incoming calls. I called H&R Block and the rep was not familiar with this and told me to wait for another phone call.

On December 9 at 7:30 am I called H&R Block 18663531266 and ask representative if I paid the past amount on my Emerald Advance would it post by 4 pm same day because I had appointment for Emerald Advance for 2016. He said to pay it and keep my schedule appointment. So I did and was denied code 05 non-payment. The payment didn't post until Sunday Dec 11. And everyone number I called gave me the runaround and not one person try to fix the issue. All decisions are final. I have been loyal customer for 10 yrs and if I knew that the payment wouldn't post I would have change my appointment and avoided a denial. But now my daughter is out of Christmas because of this. I will never get my taxes done by them and all my ties with H&R Block will be canceled!

I have been a loyal customer with H&R Block for over 15 years and for the last few applied for the Emerald Advance without incident. NOT THE CASE this year. I applied a few weeks ago and at the end of this process in the office was informed my application was declined due to insufficient income!!! The day I filed I should have trusted my gut when I didn't feel comfortable with the tax rep (he shared, hang on in there with me. I normal don't do this and not totally comfortable). Nice guy but not the way to instill confidence in the customer! At the end of the visit and after I was declined, I received no documentation but an assurance that he would inquire and get back to me.

I have used H & R Block in the past whereas, I sought what, I thought was a well known reliable tax company that, I could trust my taxes to. Instead, I ended up with the most unprofessional, irresponsible, network of people, I could ever believe could make it this long. I made 3 trips to fix the failure to file the health care form. The first individual who messed my taxes up would not take responsibility for the screw up so, I had to argue that have another one to file it right and they messed up. I then went to another office to have it fixed and this time, I ended up paying a tax penalty. I went to another office where, I sought for H & R Block to fix this and THEY HAD THE NERVE TO WANT ME TO PAY FOR WHAT THEY MESSED UP. I AM WARNING EVERYONE. DO NOT MESS WITH THESE PEOPLE.

I have been using this product for the last 10 years and have never been denied but this year I was denied. I was wondering how many people was denied and then went and reset their account and was approved. The lady down at H&R Block said that that was a possibility of something we can do but I don't want to waste my time so I was hoping somebody else had a successful reset on their account?

Well here is my story. There are too many on here about negative so I will give the condensed version. H&R made an error on my taxes and put a number in the wrong column. The IRS caught this and sent me a letter saying I owed them money. I took this letter to the office and the manager is sorely under-trained. Nothing about "We will look into this", just a bunch of excuses. Thankfully I bought their Peace of Mind for said year but in reality why should I have? They made the error but oh that is right they don't stand by their product.

They will not approve. One of the workers at H&R Block stated that 80% of Emerald Advance loans are denied. They use Bofl bank now and since they started using them, everything has gone downhill. I have gone to H&R Block for about 15 years. I will no longer use them for anything. Trying to get approved for that Emerald Advance is a waste of time and you will only be taking a hard inquiry on your credit for nothing.

I went to the H&R Block in Middletown and did my Emerald Advance and was told one day I have to wait and I went to see if it was on my card and was told I have to wait 48 hours to get it on my card yet. H&R Block took out there 45 dollar fee right away now I have to wait to get my Emerald Advance. This is not right. They should have told you have to wait. This is the last year I will ever go there.

I have applied and been approved for the H&R Block Emerald Advance for 9 years until this year, 2016. I was denied because even though I have earned and pay state & federal taxes on my unemployment compensation weekly checks, H&R Block bank said my U.C. Payments do not count as income, therefore I would not be able to pay back the Emerald advance of $350.00-$1000.00. Which is stupid because H&R Block for one charges $45.00 to obtain the advance, and two, the amount "loaned", given is deducted dollar for dollar out of the customers federal tax return in February/March, before the remainder is even in the hands of the taxpayer. The amount loaned through the Emerald Advance is not paid back like a traditional line of credit!!

Well... er... can you go back as far as... eh hem! 30 years? Approximately 30 years ago, I stepped into an H&R Block office. For a fee, the H&R Block rep arranged for me to get a rapid refund (back then, a couple weeks was RAPID!). Wow! Was I a happy camper! (1980-something). So much so that I happily camped out with the IRS (if memory serves me correctly) for 3 consecutive years at a rate of $444.00 a pop. You see, unbeknownst to me, the H&R Block rep really wasn't paying much attention to the accounting details. I had all the confidence in the world that this person was really an "on the money" professional. Turns out that the person's calculations were all "off the money."

I too have become a victim of H&R Block deceptive, illegal, and inept practices! I am seeking all individuals who want to start a Class Action Lawsuit! I reside in California. I am contacting the Office of the Attorney General Kamala D. Harris. This would not be H&R's first lawsuit for their inept, deceptive practices. If you are interested please, please, please email or call the Attorney General regarding any and all issues. Mine, was an error committed via Helen ** and now I owe the IRS and the State of California for her ERROR, and they originally stated that they would take care of it, paid $72.00 and told me not to worry.

Having read the reviews and the problems encountered with H&R Block offices, I can only say if the parties used the H&R Block yearly software and file taxes themselves, they would not have the problems they encounter. Immediately after e-filing, your tax is checked by IRS and in same day, you receive an acceptance or error notice. If an error, you will be told what the error is, then correct it and resubmit. It couldn't be simpler. Your only cost will be the purchase of the software. I have used H&R Block software for years since it was TaxCut.

This year for my personal tax H&R Block managed to not only present me with a tax bill but when I asked for explanations they simply said that was not up to them. Unclear about what they are doing and very bad written and verbal communication.

Myself and my husband have gotten our taxes done at H&R Block for many years with no problems at all. We went and saw Randy in 2013 for him to do our 2012 taxes. Everything seemed to be right. Fast forward to March 2016 when we received a letter from the IRS stating they did not include all our information in and we now owe money to the IRS. I save my taxes for 5 years so I still had all my tax information. I pull out the trusty little folder they give us and there is the form from our 401K. It showed the amount of taxes we owed.

I filed my 2014 taxes in March 2015 and presented documents from a lawsuit I won. I told the rep that my attorney said the award was non-taxable but the rep said she believed they were. I told the rep that I must defer to them as the subject matter experts and that I wanted them to research the tax laws and if the award was taxable, to include it in my tax return and if not to let me know. The decision was that it was non-taxable. In August 2016 I received a letter from the IRS stating I was penalized for not reporting the award on my taxes. I called the H&R Block office and spoke to a rep now available during the "off-season". I told them about the problem and sent them a copy of the documents which they then wrote a letter and forwarded everything to the IRS to dispute the claim.

Here it is 10 months later and still receiving bills from the IRS. First time ever using H&R block since I got married and needed advice on how to file. Their work is suppose to be 100% guaranteed or so they advertise. Long story short my taxes have been amended, fees to IRS have been paid $714. I just received a new bill for $1,644.00. Spoke to IRS. They need yet another letter stating the amount being charged does not reflect my pending amendment. When I spoke to them this morning I was told I would get a call back. Walked into their office of course who was dealing with me was gone for the day. Left a little old lady that knew nothing about my situation in charge of my situation. Never ever again will I trust them.

We have had our taxes done by H&R Block for several years. In March, when at an appointment for this year's taxes, we were notified that there was an error on our last year's taxes... to the tune of $10,000. H&R Block had knowledge of this mistake the November prior and never notified us!!! We had purchased the Peace of Mind and submitted a claim. The error was on the part of H&R Block and I had direct communication with the District manager, Michael **... who even gave me his cell phone number. We received $5500 from the Peace of Mind 8 weeks after submitting the claim.

Last year the IRS started garnishing my husband's checks. It has taken us over a year and lots of money to finally find out why. Apparently H&R Block didn't file our returns for 2 years. Actually it was an amended one from the year before and then that year. We were led to believe they did. And when we didn't receive our refund, I called several times and was told different excuses. Finally their last excuse was since we owed the state they took it. I believed that and let it go.

This is in Raleigh NC. I called and my taxes were already due in a couple of weeks. His name is Jim **. I spoke with a man on the phone who said no problem. I can have them done in 2 days. I gave him everything he needed and he said it would be done by a day before the deadline, now I call every day and no answer. So the last time I called which was yesterday he said he would call me back today. Not a callback! He will not answer my calls or email! Why and how do you sit back and do something like this and get away with it! But since I have been in Raleigh, NC the city as a whole is lackadaisical. I don't even know the meaning of the word but they are lacking care for their job and are in a daze doing their jobs! Too bad NC that is why the state is always in the top 3 for the most laziest city in the US.

My taxes are very simple so I have always filed them using a simple online software that walks me through each step, providing guidance along the way. It costs me $9.99 each year to file both my Federal and State taxes and I have never, ever had any problems. When it was time to file my 2014 taxes, I decided it was best to get help from a professional firm because for the first time in my life, I had a 1099-k for income I had received from renting my apartment (AirBnB) in addition to my annual income (W-2). I gathered all of my documents and went to my local H&R Block to meet with what I thought was a competent tax professional.

My wife and I file our taxes with H&R block every year. We will no longer be going to them, EVER! I just recently, got a letter from the IRS stating that my 2014 taxes were done incorrectly and I had missing income from a State Return the prior year that needed to be declared. So I looked through my folder for the tax year in question and the form the state sent me with the income in question was in there, with a check mark from the H&R tax associate like it was entered. So she put a check mark on the document but it was not included on line 10 of the filing form sent to the IRS like it should have been. This is entirely H&R Block's fault. We provided the right documents and the H&R tax associate neglected to put in the value it showed.

I have called several times trying to resolve my issue. However every time I get a human on the phone they hang up or just start pressing numbers, which then sends me to the survey. I had an issue what three years of tax returns which was their mistake. They did the Amended return only for that to be sent back by the IRS saying it was incorrectly done. I called the 1-800 number. They set me up with an appointment. I went to that appointment today, only to be told that their systems are down. The lady couldn't help me.

My husband and I went to H&R Block to file our taxes this March. We have a VERY basic file (one income, one maternity leave, and one charitable donations form). Our appointment took almost three hours and we were able to pick up our return that week. We got $2200 back from the government. As a fairly low-income, young family, that money was spent pretty quickly on some car repairs and other necessities.

I have never dealt with a company this hideous. They did my taxes wrong and now I owe the irs. My first claim was submitted April, 2016. At first I was told the claim was approved and I would be receiving a check. When the check didn't arrive I called back and was told it is now under review. From a series of 25 conversations with the claims department I still do not have any answers. They asked that I contact the IRS for more documentation, which I have done twice now. I have had over 6 new claims, and promised a supervisor would call me back 5 times. I have yet to receive any phone call regarding this issue. This company lies to me each time I call, and I cannot believe they are still in business. They are crooks, and I highly recommend NOONE goes to them to get their taxes done.

After have our taxes completed we chose the prepaid Advantage Visa for our refund. The very next day the card was blocked and on calling they went over my purchases. Yes, I told them, 1 purchase of over $1900 was not done by us. I requested that they send the charge back. They put the charge thru anyway and after 7 months I am still fighting for my refund. When you call the number on the back of the card for assistance, you hear that it is H R Block, but it's Direct Cash Bank. H R Block hasn't been any help and we believe they should have been. Direct Cash Bank is very unprofessional and disappointing. I wish I had taken all the cash off that card the day I got it. Please be aware of the potential for problems with these cards.

I filed my tax return for 2016 from H&R Block. The file was completed on February 10th 2016 by **. Along with filing my tax return, I had applied for ITIN for my wife as well. Office address – 735 SW 185TH, ALOHA, OR, 97006. In May, I received a letter from IRS stating that there were some mistakes in the ITIN application form for my wife and they have rejected the application. Also, since the ITIN got rejected, I received $600 less refund from IRS.

Due to an error in H&R Block's web application, and management's unfamiliarity with the tax code, I lost out on a $2200 tax rebate last year. The State of Vermont requires that all residents file a Homestead Declaration (HS-122) every year for a credit on their property tax. Last year, H&R Block did not include this form in my return. When I questioned them about it, they said it was because I had not requested a property tax adjustment. This has absolutely nothing to do with the form, and is not a requirement of filing. The State's own website asks if you're requesting an adjustment first, and if not you still have to complete the application. If you don't, your property tax is not calculated correctly by your town, as they need that data (business use of home, income, etc.). In short, H&R Block "fixed" something that was not broken, and has no clue what they're doing. They do not deserve to remain in business.

Filed tax returns with H&R Block. There were errors with the 2014 return and received a letter from the IRS requested omitted forms. Instead of a refund I ended up owing money. I made a follow up appointment with H&R Block, the representative informed me that there was an error made, faxed the requested forms. Per the representative, fees paid for tax preparation would be refunded and costs billed from the IRS would also be reimbursed.

This was our third year of the glorious H&R Block experience. Filed taxes in 2015. No return. Found out that preparer entered account information for someone else (different bank, acct. number, routing number). Inexplicably, this bank DEPOSITED the funds even though none of the credentials matched. I called help number about 12 times. I was always given the runaround. I went to local office and was told they couldn't help me. They didn't even offer a refund of the fees. I found out they closed my claim for no reason and the information in the file was completely inaccurate.

H&R Block stated that we did not qualify to be able to deduct out sales tax on a new house that we build (a $5000) error. We filed an amended return and the IRS stated we did qualify for the deduction. H&R Block would not admit they made a error and would not help correct it. DO NOT DO BUSINESS WITH H&R BLOCK. They do not know what they are doing. You will lose money if you do.

I will try to be brief. I relocated to Michigan for a new job in 2012. I had my taxes filed by ** at H&R Block's 338 E Lewis, Milan, MI 48160 location. He was recommended to me by family. He successfully filed my 2012 taxes. The issue that I am contacting you about started with my 2013 taxes. I will be upfront. I did not purchase the "Peace of Mind" plan. I own a small rental in Maine where I used to live. I purchased and put 87% of the house in service as a rental in 2007. The remaining 17%, I lived in as my personal residence.

We purchased the "Best of Both Worlds" tax package. This allowed us to use the online software and then have our work reviewed by an H&R Block tax pro. We filed the online portion before the tax deadline. The H and R Block tax pro stated they were unable to review and complete tax return by April 15 deadline; but they would file an extension. They gave us a total amount due to the IRS. We paid the IRS by the tax deadline. The tax pro then requested documents that we had previously entered online. I sent the requested documents and asked for a confirmation that they had received them. No reply was sent.

I would urge the public to avoid using this software. When I called support about a mysterious $5370.00 made on our joint tax returns, they were unable to find out where the amount came from. I wound up spending a lot of time on the phone only to be told that H&R Block would only look for the error if I paid extra. When I took exception to that idea, the support person adopted a condescending "Well, next time, read the terms and conditions carefully!" tone and then blamed me for the error - even though they were unable to figure out what the error was! On top of that, they suggested that I had probably made adjustments to my return after filing that I just wasn't telling them about! To sum up, their message was, "Too bad there's an error, it's probably your fault, because probably you're a liar. But if you pay us money..."

I used H&R Block's online tax software through the IRS website. I followed all of the prompts and filled out the form receiving the normal return I usually get for 2013, which was $3200. I have 2 children and a homeowner, with only one income that year and both of us were full-time college students. I was sent a letter from the IRS that the mortgage interest had been added twice and I owed $2800 back. How can this even be when I usually get anywhere from $2800-3200 refund every year. I contested it and lost. I just received a letter in the mail from the IRS stating that I now owe $3200 back for 2014 tax year.

I contacted H&R Block to prepare my tax return for year 2015. In 2015 I was in USA for 134 days so H&R tax consultant told me that I have to file 1040NR as I was not in USA for 180 days and need to file paper copy as 1040NR cannot be submitted online. H&R Block charged me $270 to prepare my tax returns and as per his guidance I sent the paper copy to IRS on 2nd March 2016 and it's been more than 4 months but still I have not received my federal tax refunds. Now I tried contacting H&R consultant couple of times but he is not available. I dropped some messages as well to call back but never heard back from him.

DO NOT USE THIS COMPANY FOR TAX RETURNS!!! They did my taxes wrong and did not live up to the Peace of Mind contract at all. I now have to hire an attorney to fight this battle and I am furious! I have had several contacts with the so-called escalation department and all I get is the runaround. Go anywhere else but to this company as they do not honor their costly contracts!

I went to H&R Block in Feb, 2016 for my tax preparation in Memphis, TN at the Polo Shop. As with many taxpayers, we leave it to the professionals. LC ** was my preparer. I'd presented all W-2s and other required documents. After he quoted my refund, he hit the submit to IRS button. Immediately, I heard an "Oh, oh." Not a good sound in a tax office. He then admitted to his error that he had not taken all W-2s into consideration. That wasn't my fault, he had ALL my forms. Nothing, I repeat, nothing was withheld. He stated that I would owe the IRS. He called over the branch manager (Fatima). She assured me repeatedly that the peace of mind I'd paid for (although, I was out of my mind to entrust them with my taxes I've learned) would cover his error.

I am a business owner and I contacted H&R Block to make an appointment to meet with an accountant. To do my taxes I set up 3 appointments and all 3 times some type of mistake happen on H&R Block side that I had to reschedule. I understand one mistake but 3 times? I even spoke to the manager of the Higley, AZ Branch H&R advisors but she still scheduled an appointment where the accountant did not showed up.

I have filed my taxes using BLOCK ADVISORS 3763 AND 3767 RIDGE MILL DR, HILLIARD OH, 43026. The advisor name is **. They informed me if there is any query, ** will be first point of contact. I have moved to CA from Ohio. I got a query from the city of Columbus and contacted ** and sent here all the documents. She informed all the information has been faxed to city officials. It has been around 2 months, I have not got any feedback for the emails or calls to the voice messages I have left. When I check with Columbus city tax officials, they informed they have not received any details from here. Finally I was able to speak to ** on Wednesday. She again asked to forward the email. She will check and revert to me immediately.

Five weeks after arranging my son's tax return and he had not received a refund check I telephoned H&R Block as I was unable to get a status report from their website or from the IRS. The telephone call revealed that the tax return had not yet been submitted as they were still waiting for my son's signature. When I informed that a signed form had indeed been provided 5 weeks earlier the response was "oh well, don't worry he won't be penalized, he'll just have to wait another 3 or 4 weeks and he will get his refund." No apology and no explanation as to why H&R Block hadn't called us to follow up on the "missing signature."

I used the online version and electronically filed my taxes. All you have to do is answer the questions and fill in the numbers. I am now being audited because my Mortgage Interest was deducted TWICE on my tax return! How does that happen? Now I may end up owing the IRS with INTEREST from my 2013 tax return!

They messed me up last year and they are about to mess up this year's too. The only reason we stayed was because our accountant works there and he is a great accountant. However They are unprofessional, with ridiculous protocols and rules. Then when they get something wrong, they try to blame it on you!!! Even though you can prove that they messed up. Worse experience ever. Will be telling everyone I know (and I know a lot of people and have influence in my community) never to ever use these IMBECILES!!!

I found the process acceptable up until the screen where they show what I'm being charged to do my taxes. The H&R accountant flew through that screen without giving me a chance to say anything. When he finally took a breath, I asked him to go back because I had questions. He refused, claiming it's impossible to go back. When I asked him what I was being charged for, he claimed it was noted on the screen, and I'd be able to find out even later. Later, I asked again. He said it was impossible to tell me what I was being charged for by H&R Block. The fact that I was charged over $300, compared to previous years/accountant at $100, and then I wasn't allowed to find out why made the whole experience horrible. How can you not give me a printout explaining what I'm being charged for? Oh, and now they want to charge me $10 to download my return.

H&R Block is suppose to use qualified people to get you the best return. My experience is you better be well informed when you enter their doors. This year I was told I did not get a return and had to pay 166.00 dollars to IRS which I did. Only for IRS to get ahold of me and give me a refund of over 3,300.00. Really H&R Block.

I received the Emerald card from H&R Block when I had my taxes done for 2015. The preparer told me about the card and how it was to work. Since I planning a vacation I agreed to the card and had my refund transferred to the Emerald card. I tried to use the card and was told that it had expired because I had not use the card soon enough after it had been issued. I was told that funds were still in the account and all I had to do was go to H&R Block and have another card issued, which I did. I then left the H&R Block office to use the card and it was declined at the store where I was shopping. Calling Emerald services I was told that there was a zero balance in my account, and that the money had been put in my husband's name and account. My husband has been dead for 18 months.

My tax return has been assigned to a 'tax professionals' since 04/18/2016. The first 'tax professional' was not qualified to complete a business return and did not use or request the correct documents to calculate the gain from the sale of a investment property. I made a $92k profit on the sale and she insisted that I claim a $50k loss. I know better since I am an Enrolled Agent for taxes and worked for the IRS for 11 years in their business compliance department. The only reason I had it reviewed was because after completing all of my return but reporting the gain I was informed that the forms I needed were not available and a tax professional would have to review it.

After using H&R Block for many years I trusted them... Not anymore. This company prepared my taxes with the wrong filing status, omitted a dependent resulting in a very low return - 1/2 of what I would normally get back each year. Then he tried to fix it with a amended tax form. I filed in Feb 2016, up until now... no information about my return. I did not even receive the correct documents when I left the office on S 4th Street Allentown PA. Beware of Jose ** at this office. I am wondering if I should sue them for my processing fee. I hate I used them. There should be a class action suit against them...

I went in to file 2015 taxes along with an older one from 2012. The "tax professional" that helped me claimed she filed everything right. Turns out she didn't, after charging me $500 and 8 weeks later I didn't receive my check. I called the irs and they tell me I have to refile cause I filed wrong. So I went to hr and told them they said they were going to charge me again to correct something they messed up. I have been back & forth on the phone with customer service and they say is "I will call you back." Then they want to tell me I'm in the wrong for wanting my money back in fees they charged me to file when they clearly messed up. I am still fighting this and will continue till I receive my money back.

On March 3 I filed my 2015 taxes jointly with my husband. I also filed for abandoned spouse. All is well to this point however the tax consultant from Millerton, NY 12546 released incorrect information from this point out on when we will receive our income return. The day we filed we were told 3-5 HOURS and that didn't happen so I called back and she couldn't remember what she had told us so she said three weeks. This timeframe goes and still no income refund. I call the office back and she takes a week to get back to me to tell me "I forgot you filed injured spouse so it takes 6 weeks". So I give her the benefit of the doubt and wait the time out and still nothing.

My taxes were prepared incorrectly. The taxes preparer at the office located in 3301 west 80 st zip code 33018 totally prepared my taxes incorrectly. They like to sell the peace of mind package and their office is close after APRIL 15 and they do not open the office to correct their mistakes. The other office give a hard time in correcting the mistakes done at that office and they want to charge when they are not suppose to because the mistake was a mistake of the senior tax advisor and I paid to have my taxes done right.

I have been going to H&R Block for years with no problems. In February 2016 I went into the H&R Block Office on 75th Avenue and Cactus. I sat down with a representative who I could not understand and she constantly got up to ask the manager questions about my return. She then advised me I needed my original SS Award Letter.

H&R Block makes HUGE errors on your taxes. Their system and their agents is horrible. They never return emails or phone calls and the tax burden in on your head when THEY made an error and you went to them to actually make sure this does not happen. Long story short, we have to pay $13000 in taxes from last year error H&R Block made. I have been stressed out, don't sleep, don't eat since. Please do me a favor, do yourself a favor and NEVER use H&R ever. They are horrible and mess up your life with their HUGE errors and incompetence.

It is time we all do something about these troubles. We just found out we owe about $1,500 including penalties and interest because H&R Block had a software error when they did our taxes for 2014. It somehow gave us a credit at the time we did not deserve. Here it is over a year later. Local preparer for H&R Block says they are lobbying against H&R Block on disputes, but the most they can do for us now is give us back the taxes and penalties. Oh and do our taxes for free next year. WHAT? I do not trust them to do it again. Because we opt out of the Peace of Mind, they will not cover it. But from what I see, their "Peace of Mind" does not cover anything with all these "clauses" they have that they are not responsible for this or that. I will NOT be going back to H&R Block and I will be taking this further.

Due to the fact that H&R Block screwed up my taxes sooo bad they reimbursed my fee of 292$ in a check from H&R corporate office. Went to Wells Fargo to deposit the check in my account "note check was written on a Wells Fargo acct" and Wells Fargo would not take the check!!! They informed me that it was not a good check. Wtf!!! So now I'm trying to get someone from H&R block to call me back and of course I'm not getting anywhere. Taking the check to the county fraud department maybe then I will get a call back.

Do NOT rely on their guarantee... they don't deliver on it. H&R Block made an error in filing my taxes last year and I was assessed almost $6,000 in additional taxes, penalties and interest. It took them months to even get back to me about their guarantee (the one where they claim they'll cover any penalties and interest you're assessed because of their error). They admitted they made a mistake and would send me a cheque/check. It has been over half a year and they still haven't reimbursed me. I keep getting the runaround and I'm thinking they're just waiting for me to go away.

Person preparing tax return made a glaring error. When two agents reviewed return, they saw immediately on the front page there was an error of omission. H&R accepts no responsibility for their error and only maintain that they "are only human" leaving the taxpayer to deal with the IRS. H&R will refund the interest/penalty, however it takes about 3 weeks to get the refund from them. Very poor customer service with no returned calls as promised. Very slow to respond. Won't use them again.

I will return to previous method of TurboTax. This year tried something different and used the H&R Block online site. In the end this cost me $349. Also spent 4 days on the phone, over an hour each time. The final time yesterday I was treated by yet another rude H&R BLOCK customer service person that had me in tears. I filed my return with the confirmation of cost at $85.85 to file my federal and state taxes. On May 4th the IRS released my refund to the Emerald Card however H&R BLOCK held back $349? I called for 4 days with 3 case ID's and transferred to 5 different numbers. No reason could be identified until yesterday when I was told that I owed them money from 2010??? How is this even possible. I am sorry but it doesn't work that way and the man was so rude to me that I just told him to keep the $227.75 and enjoy it. I will never use this service again and recommend to anyone filing taxes, please find another method and save yourself the pain.

I had a very nice older gentleman do my taxes. Unfortunately, he spent most of my time asking for my professional opinion for some personal matters of his own. At the end of my appointment, he told me another person was waiting and that I would be barely breaking even. I had paid $240 and felt as if I could have done better with Turbotax!

A major error was made by a Block preparer which caused an audit. When I met with a office manager to work on the problem she stated that the mistake was totals on them And the peace of mind guarantee would be applied for. So we paid the 2100 + the 300 interest and penalty to the IRS. We were told to expect Refund in Two to four weeks. It's been 12 weeks now and I just found out after over 25 calls to Block over the last month that more info was necessary to process the claim. The letter they want was lost by the manager working in the audit. And was notified a month ago to furnish it. She ignored the request and only after my repeated calls did I find out this.

What a joke this company is. I called and asked if they could prepare my US taxes and informed her that we had just moved here from Canada. She said that there was NO problem, that they had an expert on this type of return that they would call. Two weeks went by and we heard NOTHING. Called the office and no one knew anything about our return, in fact the office had been closed. They told us a day later that the documents had been shipped to another location. We never got a call from them, so I called that office and talked to the Senior Accountant. She said she was working on the return and she would get back to us.

This software told me I should get back almost 4000$... I didn't, it was totally wrong. I sent a note and they said I have to a fee to get help.

I filed my taxes online with H&R this year (2016). I felt I needed expert advice. What I got was a hassle trying to get advice and hidden charges everywhere. Yes, you will pay a fee, you do on every online filing system when you have more than basic circumstances, but unlike filing last year (same circumstances) H&R added more to that fee, telling me that I belong in the 'premium' category. Then they charged me another hidden fee for filing my taxes. No, you cannot get advice without paying more. I tried to investigate and was told it would cost me an hourly fee to talk to someone.

I was very disappointed with experience filing my taxes. My 2 children felt the same way. We basically have about the same # of documents to file. We were all charged different amounts. They could not explain why. Our situations and income have not really changed since last year and yet I owed money and my 2 kids receive a lot less than last year. I will take the 3 files and have an accountant compare this year and last year. I paid $120, my son $100 and my daughter 172$. We don't understand the differences. I would appreciate someone explaining this or I will absolutely not refer anyone to use H&R.

Having used H&R Block for many years, this past filing with them will be my last. The amount charged to do a very simple return was absolutely ridiculous. I could have had it done for half the price anywhere else according to my friends who have other people do theirs. The agent was good, service was fine but the cost was unacceptable. Thank you.

My information was entered wrong by the preparer. I saw she didn't ask me the questions she was answering on my behalf. I had to correct her several times. Another preparer had acted the same for my daughter at another branch. The assumption of information has caused the filings to be rejected by the IRS. I have made numerous calls and am sitting in the office at this moment being treated as though it's my fault and that I am an interruption to the staff coffee drinking.

We have H&R Block offering their efiling services in India. After hearing the reputation abroad, I used their service for filing my tax returns and it turns out to be a sour experience. The site looks perfect and smooth but the glitches are everywhere. I chose the assisted filing option which was supposedly assessed by a tax expert before filing. The problem is with uploading the files. There is an error dialogue which prevents further actions. Ultimately, I turned down their site and a friend suggested http://hamaratax.com which is a local tax filing website, looks mediocre, but their staff called me and assisted in uploading the documents (Form 16) as well as replied to my queries without any reservation. That kind of experience is only possible with small time companies with dedicated staffs.

I usually used H&R Block for my tax preparation online, and own my own business. I am usually satisfied with this process, since I have been using them for a few years now. However, this year, H&R Block decided to have a tax "specialist" go over my taxes. I live in New York State, however, I have now worked with two tax "professionals" who have NO CLUE what they are doing! Remember, I live in New York State, a state with LOTS OF TAX RULES & REGULATIONS! Why has HRBLOCK.COM sent me to someone in Kentucky, then Tennessee to work on my taxes? They had to file an amendment, and are STILL not sure how to do my taxes. There is no peace of mind, as I cannot get a hold of this tax professional to speak with them directly. I need to have my taxes filed, and these people are just sitting on my return. WTF?

I work in South Carolina but reside in Georgia. Georgia offers a tax credit in my situation since my state taxes are deducted to South Carolina. The "tax specialist" argued with me and prepared my state taxes incorrectly. I did further research to discover I was correct and she was wrong. When I asked for a refund after the correction was done, they only agreed to refund the amount towards the state preparation, $66. Next year it's TurboTax all the way. H&R sucks!

I filed my taxes using the H&R Block online service. The IRS accepted my return. H&R Block sent emails to notify me with any status updates. Such as my return was accepted and there usually was a 21 day turn around. Long story short, I was set up to have my refund direct deposited into my checking account. I received an email within that 21 days stating that the refund was in the process of being deposited and could take 3 to 5 days. Fine, but 11 days later there must have been a problem that the deposit would not go through. No one has notified me about this. I called the online customer services to see where my refund is. H&R Block had sent out a check, a check that has not made it to me.

This was my first time at H&R Block and I tell you, I wasn't all too happy with the end result. It wasn't that I owed the IRS some $, it was the fee for having my taxes prepared. I was not aware of the cost; if I had known that it was going to cost me $334., believe me, I would have gone elsewhere. They should be more upfront about their fees. The amount they charge could be used to pay the IRS.

HORRIBLE!!! I had someone tell me "That's what happens when we're grown-ups, it's hard" because I asked for an extension to pay the preparation fee. I had my refund delayed by 2 months because of the company's mistake. The person spoke over me to tell me that! She sounded like a teenager too!

The lady helping me was nice and professional, but not her Tax knowledge - was limited. I did not realize that the people working in those offices are only knowledgeable in entering the data into a program. I informed her that I was separated from my husband and would file as Head of Household. She told me I had to file Married filing Separate (something like that). I told her she was wrong and I really should have walked out at that moment. She asked her manager and the manager stated that yes I could file as HOH. If I would not have read through the IRS website prior to filing my taxes, I would have received $1200 less and I would never have known the difference.

Have been using H&R since 2011. First let me explain that I must maintain a home office here in California as my company is based in AZ. Our 2012 tax year was audited by IRS and H&R Block did nothing to help. Then came 2013, preparer who claimed to be owner of the franchise, assured us that we can and should write off office expenses. I insisted that we not since it was declined in 2012. To quote Jack (beware is now in a San Diego H&R office) "buy the peace of mind and if I'm wrong H&R will pay". Well I fell for it and now they will not stand behind their employee nor guarantee. We have started a letter writing campaign to any and all consumer affairs along with our local government to stop this deception by H&R. They are making millions off false promises.

First time going somewhere to have my taxes done; scheduled appointment and was on time; had to wait about 20 minutes after appointment time to be seen. No pay schedule. You have absolutely no idea how much they are going to charge you until after you have already gone through all your taxes with them. They state that the computer tells them how much based on the number of forms; unable to give any estimate; then when it is done they are unable to give you any breakdown as to how they came up with the amount they do charge you. State it isn't based on the amount of the return but completely unable to justify any charges at all!

Schedule an appointment for a Master Tax Advisor named Samuel ** because of my business tax. Uploaded some personal information and business information, hoping this would make it easier for the tax person, but I am going to delete it due to me not ever going to H&R Block again. Arrive 15 minutes before my appointment and Mr. ** at the time was printing some forms for another older man, but at the time I did not know this was the tax man that would be doing my taxes.

H&R Block is a big company. The salary payment is lower, don't pay training complete, don't paid salary complete, always has problems about paid check, incomplete, they change the rate hourly always, is a big fraud about properly salary. They make us by obligation to sell products to our customer and do taxes for over price but our salary is a misery...

While doing this year's taxes (2015) I found an error with the H&R Block Tax Software when entering 1099-div "exempt interest dividends" amount in box 10. The questionnaire did not trigger a follow up page called "State-Exempt Dividends" so that I could correctly enter the amount that is state tax $100 due to an incorrect overpayment. All previous H&R Block Tax Software (call me loyal) since 2011 had this same glitch. The customer support folks at H&R Block said when an amount is entered into box 10 for 1099-div inputs, I should get the follow up question automatically. NOT SO for me. I am certain I had the latest software updates and am running Windows XP version 5.1 SP3.

Usually I do my own taxes but with the new health-care laws in effect I did not want to take a chance & do anything incorrectly so we went to H&R Block, first & last time using them EVER! My fiance filed his taxes there & luckily I was there because the guy was inputting the information incorrectly & seemed lost. We knew we both would owe taxes & they gave him a coupon, he receives $50 & the person he refers receives $25 off their preparation. Might as well use it since we owe. I filed mine there but with a different person figuring they would know what they're doing-wrong of course!

Normally I purchase the H&R Block package at Staples for $54. This year I used the online product. It was not as useful but with work it came out ok. To file Federal it was $59.00 and State an additional $39.00. More money, yes, but ok. It said I could file up to 3 additional returns. I have 2 kids with dividends that need to file. I could not find the input for them on the site. Called H&R Block. Told me I would need to redo the $59 and $39 for each return. RIP OFF and the support was rude and just horrible. I spoke to the supervisor Bryant, he was worthless. That said I will be using TurboTax from here on out.

My boyfriend filed his taxes and the so called tax expert told him she didn't need anything to verify his medical so he finished and left the tax building. He gets his state taxes in and H&R took their over 400 out and about two weeks later he finds out he can't get his return without his medical 1095a paper which she said was not needed. So well over two months now he still does not have his tax return. We went there today and they actually charged him money to fax that form to the IRS which is screwed up. It wasn't his fault.

My mother was filing my father's final tax return with H&R Block last year. The person doing the filing was not forthcoming with any information and just entered the paperwork. She didn't explain about the RRSP Contributions and didn't explain that she over contributed and that her return for my father would drastically change. When she got her return it was thousands less than what she was told it would be and when questioned she was given the runaround for the rest of the year and was told she needed to deal with an end of life professional tax person. She went to see him finally this year and learned the person had screwed up so badly and it could not be fixed. He admitted that not only they never caught the error but neither did the CRA either. When they call CRA to see if they could fix it and send an amendment they said no and that H&R would have to pay the difference as they would not do anything.

This was my second time and the lady that attended me didn't know how to work with my taxes. Apparently she did not know how to manage and report all my expenses, I ended paying back almost 2,000!!! The only thing she did was talk and talk about health Insurance!!! And charged me $198.00 just for blah, blah, blah... Those are being The Most Expensive Taxes Ever in 16 years in America!!! I am not going back to H&R Block.

I have been going to H&R Block in Redding, California for five years. Usually I felt they did ok. But this year they did my taxes and showed I owed $5145 to Fed and $2826 to Calif State. A Total of $7971 Owed in extra taxes. When I asked my tax preparer how could I owe $8000 this year when in the past I had been $1000 or so. He was rude and said "what you are paying in taxes is what some people in this town make." (Like that was supposed to make me feel better). My wife and I work very hard for the money we make. Then he said "well you made $19000 more than last year." Then he said, "Give me the $19000 and I will gladly pay the $8000 for you." Very condescending. After seeing a copy of my wife Driver's License he said, "Oh a Trophy Wife". As if I make so much money I would have a ** on my arm to make me look good. It is insulting to both my wife and me.

Scheduled appt with Greenwich, CT branch via phone. Received confirmation text with appt info. Less than 1 hour prior to appt they call and cancel my appt due to double-booking. The other person I've double-booked with is dealing with this for the SECOND time and thus she gets priority despite "this never happening". The agent I spoke to said, "You do know there are only 4 days left until taxes are due, right?" Yes, that's why I had booked an appointment in advance! Their attempts to solve this problem were ridiculously weak. The agent I spoke to also made it a gender issue and was clearly sexist.

Contacted H&R in January with my info to prepare a simple tax return. Employee put me off until 2 days before the filing deadline despite many emails requesting she wrap up my return. Extremely simple; disabled but no disability income, self employed with an income of $12,000, property taxes and subsidized health insurance and a few bucks in interest income. I also had a loss carry over but those 5 figures were all she had to deal with. The fee was $360 and given the deadline I was left with no alternative but to pay it. Also experienced problems with the H&R website not loading due to too much traffic in the site. Overall a huge hassle and apparent entrapment to make me pay the fee. NEVER AGAIN!

Basically I work 2 part time jobs and I receive a 1099 for both. My husband has the primary salary in our household. Both of my little jobs didn't even total 6000 and they filled out 2 separate forms for these 1099's at 100 dollars each! They never told us that until we just about fell over when she told us the total!! This was our first time, the guy who has been doing our taxes for years fell ill at the last minute and we didn't want to file extensions. They were advertising that you would pay half of whatever the previous tax preparer charged us which was only $230.00. Well when I called to make our appt, I was not told that the special would end before the following week when I came in. I asked if the special was still running and they said yes! NEVER EVER AGAIN!!!

Never use H&R Block. Why? Friday, April 8th, I went into my local H&R block to TRY and get help with an address issue for my federal tax return. Upon entering the office I spoke with Dawn or Don idk how she spells it. When explaining my issue to the receptionist, Dawn, she looked very disinterested and I could tell, being in her shoes myself before, she wanted me to stop talking. So I said well don't worry this isn't your problem. I just need a tax preparation specialist to help me with faxing the proper documents to update my address. The Office Manager (LTP #**, at store location 36320 on 82nd ave in Happy Valley OR) was able to help me. Eager to have my issue resolved she told me it would be very possible to have my federal refund put on an emerald card that day.

I wish I would have just filed my taxes with TurboTax as I usually do. My refund is missing says it was delivered a couple of days ago. However it's not at the bank and it's no way to get in contact with a live person. You call the hotline ask for a live person and the computer literally hangs up on you.

My overall experience with the tax preparer was great - she couldn't have been a nicer person to deal with. My issues are with the fees charged for doing a simple 1040 form filing single with 1 w-2 form and no 1099's or any other forms. My fee was $266.45. I was told over the phone it would be $120.00 for both state and federal returns. $146.50 is the difference between what I was told and what I was charged. This just isn't right. I have used H&R block before and the fees have never been this high ever.

Me and my wife have been getting our taxes done by H&R Block for almost 15 years now. The past few years we've notice preparation fees have been going up but never really questioned it. This year after doing all the paperwork, which I should add is just a short form, tried to do long form/itemized and woman had no idea how to do it. She even asked why would I want to long form, are you kidding me!!! What the **? Anyway just before it's time to sign off on anything she gives run through of return and fees, fees this year were $320. I instantly was outraged, last year was $206. When I asked why it went up she couldn't give me a straight answer, so she tried to start digging around to give me an answer.

These people are a joke. System defaults to your previous year's filing selection and will not allow you to change it yourself. You have to call or wait online for over 30 minutes to speak with someone. You should have the option at ANY time during the process to change your selection. SCAM!!!

H & R Block Refund Policy Failed me - I purchased an incorrect version of the H&R Block by mistake. I called the customer service promptly and informed them. They told me to just send in the for a refund for satisfaction since it was less than 60 days. I did, and now I have lost more money for postage plus time. It is over 2 months and I am still waiting.

Anyone thinking of using H&R Block had better have lots of unneeded funds and enjoy being taken. Although their ads indicate that they have moderate pricing they will not give you a price until they are done... We just paid $268 for a standard tax form with no itemized deductions. Since we had been using a CPA for many years when we had much more involved tax issues and the last price he charged was $125. We were definitely 'floored' when hit with that bill. In trying to talk with the manager there she had compared it to having a car worked on... Then stated, "My people work on commission..." Nuff said.

I will never go back to H&R Block!!! They have no idea what they are doing and hire bunch of idiots who had never done accounting in their life before!!! So I went there last year and the lady who helped me SCREWED me over big time because she never looked over the paperwork and when I went back this year I was told I OWE $2,700 because of a mistake they made. And all they were able to offer us was a FREAKING discount!! So my husband and I got really pissed off and left H&R Block and will NEVER go back to them! VERY UNPROFESSIONAL and they hire whomever!!!

This is very important to read. Every part of my experience with H&R has been horrible. A real nightmare. My husband and I are outraged. First, fee to file is over $350. We ask questions, they can't answer. I'm beyond concerned how H&R continues to represent themselves with employees that are overwhelmed with customers they can't handle for years! H&R failed all our expectations and others I've spoke with to be a reputable knowledgeable company to handle IRS government tax relations.

I took my taxes to the H&R Block office in Valparaiso IN (South Haven branch) on the basis of their promotion that they would complete your taxes for half the cost of the previous year. My previous year's tax prep costs from a CPA was $290. When I went to pick up my taxes I was given a bill of $640. I questioned the cost and the tax preparer agreed that the cost did not seem right. She said it would be more like $470. I reminded her of the promotion I saw on their TV commercial just a few days prior. I was told that the promotion ended 1-2 weeks prior. I reiterated that the reason I chose H&R Block was due to the promotion.

I tried to file tax with H&R Block but they do not accept Individual tax identification number (ITIN) for my spouse. Because H&R Block does not have a program that accept ITIN, I have to file my tax with TurboTax. TurboTax is much better because they accept the ITIN number. H&R Block charged me for the "fee", and will not refund it although I can not file my tax with them. I will not file tax with H&R Block anymore. H&R Block has great advertisement but disappointed services. Please use some other tax services, you will have a pleasant experience.

Went to a local H&R Block to file my tax. About 3 days later, I realized I gave them wrong account number. Called their toll free number. It was Sunday so was told to call back Monday at 9 am mountain time. I called and was told to go back to the location where I filed my tax and have them fill out a form and fax it to them and they will be able correct it in about three to five business days. So I went back to the office and talked to the guy who helped me with the filling. He said he doesn't know what I was talking about, he never had to do this before and he was busy and want to go back to his business. He basically told me all he's supposed to do was file it and it was my business to go figure it out, he doesn't wanna waste his time with me.

Went to H&R Block in February. Had my taxes done. They screwed them up for second year in a row. Went back when I got letter from city saying I owed them. Went back to h&r block to have problem corrected. All they said was "yeah she made mistake". I had peace of mind. Also needless to say I'm still waiting on my check from block for their mess up. Called them today and was told they have nothing on file about my city tax they messed up. Now I'm waiting on call from local office manager to see what the hell is going on. I even took my son there for his first time filing taxes and he said he won't go back either. H&R block charges way too much and does a ** service for customers. I won't be going back there.