H&R Block Reviews

I've been dealing with these people for about 3 years and this year they are deciding to lag around with my refund like it never took 3 weeks just to process. Not only that like it haven't made it to the second stage yet. I have tried to call the IRS but only to just get the automated service. IDK what to do anymore.

I was told I had I had past delinquent debt with them for an emerald advance line of credit, as everyone knows, comes right out of your refund. I called the number, 3 different managers told me that no debt was found, and closed my claim. I filed my taxes because I was told everything was fine, just to find out a week later that they are keeping my return, no phone call... nothing. I called H&R block again to find out, now I have a debt, but can't tell me from when. Now, no refund and no answers. Don't deal with this company. They are frauds!!!

I was told that I could not claim my 18 yr old that just graduated from high school. Not sure how this can be when I provide more than half of her care. She lived with me all year and is not yet 19. Yet they charged me over $250 for this. I am having to get someone else to fix this problem meaning I'm out even more money. Thanks H&R Block.

As a new customer after having a CPA for a few years, I chose HR Block Cohasset Mass. to do my taxes this year. Expecting to save a few dollars from the $250 for the CPA, my bill came to $288. Not only was unhappy with the price but I got a new recruit that had to ask questions to others every other thing. Not a warm and fuzzy feeling for having my taxes done correctly. She was very pleasant but needed much help to complete my simple taxes (retired, no house and schedule A to itemize). An hour and half which should have taken 1/2 hour. I could have done a better job. Next year I'll do my own.

I have used H&R Block for about 25 years. But NEVER again. I never used them because of anything they did, simply because they were there and had my info and it was easy. After 25 years, this time I had to give them all of my info again. But that isn't the reason I'm never going. Preparing my taxes couldn't have been easier this year. I should have done it myself but was in need of a "rapid refund" (apparently those don't exist anymore).

So after 4 yrs with H&R Block I was excited to get my 5th yr free... I guess not. They told me the owner sold the company? Don't care who did what I deliberately used this company to get my 5th yr free. I've been waiting 5 yrs to be told "I'm sorry sir, we're no longer doing that promo". I want my free return. I'm going to make sure my family no longer files with this overpriced company...

Their website indicates one price then has you pay something completely different. I feel like this happens every year and it is my fault for continuing to use them, but this year was the worst. I did the basic free and it was over $70.00. I just want to make sure anyone who uses them thinking it does not cost or will only cost the $9.99 for the upgrade understands that by the end of filing you can owe anywhere from $50-$250 to them, and going into the office cost even more. The IRS website now allows you to do a free e-file tax return, I think I will switch to this next year.

Completely screwed up my taxes. Office apologized and told me to file a claim to get a refund of the interest and penalties. Corporate office denied it and sent me on a wild-goose-chase for over a year. I am now into 5 figures of debt. Thanks to H&R Block. STAY AWAY!

I have been filing with H&R Block for the past 4 years. Never have I waited so long for my refund. I filed in office on 1/20/2016. Received an email that the irs accepted return on 1/22/2016. I have yet to receive a ddd. My refund is loaded to an emerald card. I called the emerald card today. Was told I should have my refund on or before the 12th of February. They stated that is what the irs has told them. I also called the irs to try to get a peace of mind that there are no problems with my return. I had no luck with them. Was told to call back once it has been 21 days. I called the H&R block office where I filed my return to see if they had an information about my return or refund. They said nothing has come back wrong.

Used their DIY software program. All information was entered correctly. Unfortunately due to a software problem, it did not carry information over to the actual 1040. This resulted in an underreporting of income. 25 calls later I was sent to one of their local offices to amend the return; it was done incorrectly which is resulting in even greater fines to the IRS. H&R Block does NOT back their product & their support is non-existent.

H&R Block not advertised as offering tax services for $9.99, when you actually prepare your taxes through this company they do not honor the prices they advertise. I have been doing my taxes myself online for 12 years now, and this is the first year that I have ever had a problem, as well as the first year that I used H&R Block. I paid more with them than I have ever paid in the past for a grand total of $65.00. The IRS did not accept my refund for days and I still have no idea when I am to receive my refund.

I'm retired, have a part time job and used H&R Block last year. They advertise a simple free service. To get the information from last year isn't free. To have them look at my social security income is required by them and isn't free. The IRS requires information from last year's submitted form, that costs money. I can't electronically file because H&R Block charges a fee for the info. Hoped they liked my money because I will never use them again and will tell everyone I know what dirtbags I consider them to be. Is it really necessary to lie to take money from an old man who barely makes enough to eat?

Since my email acct was compromised by a hacker I went to my HR Block acct to change my email address and password. After doing so, HRB sent an email to my old address but instead of just sending a notification email like most companies do (which alerts the customer to acct change activity but does not include any acct info) their email included my new email info and my username!!! Thanks for giving the hacker my new address as well as a username I use for other accts. And oddly, they included the new security questions I chose (but not the answers of course) but why even add that? Why? I understand the need to send this alert email to the old address in case of fraud but there is no need to send the other info!

This year's H&R Block Deluxe software really BITES!!! They have all these dropdown boxes and you really need to know exactly where to find them and if you don't... You'll be like me filing a 1040 X amendment and getting your refund much later and probably even getting audited because they changed the landscape of their software and made it NOT Taxes For Dummies like me! Then you try to call Block and get them to help you and 1 HR later they remind you, it's not their fault and it IS DIY software so it's really your fault! No refund nor even a kiss after being so totally screwed!!! I have used Block for years, but now I will never be BACK!!! BUYER BEWARE!!!

I got my taxes done at my local H&R Block office on 1/19. Not only did my information get entered wrong multiple times but I got a phone call from them 4 days later says they did something wrong and asked a bunch of questions over the phone and then sent in my taxes. I got my state taxes back and they took all of it for their fees off my card. My fee was 230 dollars and my refund was 692 dollars and they took all of it. After going there for 17 years I will not go back.

I called H&R customer service to see if they covered form 1099-r which was not covered by another online preparer. They said it was covered and we started to do my granddaughter's taxes. Got 3 w2's entered and 1099-r entered and 1098-T entered. They checked and said she qualified for EIC but we would have to upgrade for approx $30 to get it. TurboTax which did not cover the 1099-r also wanted to upgrade for about $30. Seems they all try to get you started and then find a reason you have to upgrade. We will try OLT which has a list of forms and all we need are listed.

I visited H&R Block in 02/01/1016 to see if they could review my taxes which I filed with an online software. I was asked to bring a copy of my taxes in and they would look over it. When I returned with the paperwork, another woman said "Oh they do not look at taxes filed with other softwares." I told her the previous woman did not tell me that and in fact, she told me she could look at it. With an attitude, she said "Come on to the back." Her first question was, "You want H&R Block to look over these for free?" I said well I just need to make sure I filed correctly because I had done it myself.

Filed our 2015 taxes at H&R Block like we have done every year since 2006. This year we got an older guy - he was randomly clocking things, leaving things unanswered, I had to correct him a few times. Now our tax return needs further review. The amount you pay to have them prep your refund, I would assume they would do them correctly.

All over the web H&R Block is advertising $9.99 Taxes. I thought that was great, I was going into the office before that until I realized each year they tacked on another $100. Anyways, while I was online getting my taxes done, thinking I would only pay $9.99, they said to ACTUALLY file my taxes would require going to the $79.99 package if I wanted to take any form of tax deductions (and I mean the really simple ones they offer up easily)... OK... So I did.

We have been going to H&R Block for the past 5 years. For the past couple of years we have had some sort of problem with a certain tax preparer. The problem, last year this certain preparer did not explain nor take the time to show us our own information on the different screens. This last year we had to go have our taxes amended because she left out a child after we told her who to add. When I went in to do this she said it was my fault and they wanted to charge me for the amendment. Needless to say I did not pay this fee. My husband became upset and walked out of this particular tax preparation. Despite of that we decided to come back and ask for a different preparer.

Our taxes were very simple, however, charges were applied. Can't verify the accuracy. I've heard nothing from IRS so all must be okay. I just don't like hidden fees. Our taxes were very simple, however, charges were applied. Can't verify the accuracy. I've heard nothing from IRS so all must be okay. I just don't like hidden fees. Easy enough to complete and our taxes were very simple so there were no challenges. Nothing to rave about but can't complain. Going back to our original tax person(s)/company this year. Seems secure but hard to tell nowadays. I really have nothing else to say about the security involved with this company although prior to their online services they were always pretty good.

H&R tax preparation online was quite easy for me to use. The language used was down-to-earth and this made the directions much easier to follow. Actually, since using this tax preparation, I will continue to use H&R online every year. Honestly, I cannot recall what the original cost for the disc was. However, I do know that I saved a great deal of money by not having to go to an H&R office to have the personnel do this for me. As I stated previously, all the directions were brief and to the point. If not, there were several ways to have them explained for additional information. Also, when completed, the program will scan and check for errors or other unsure entries. The security of this tax preparation disc is only as secure as the program you have installed on your computer. H&R also guarantees that the information you have entered will also be safe with their security systems.

I checked the Maryland state form in advance which was very complicated. I filed my state taxes at two other sites. H&R Block was the only site that accurately calculated my return. The other sites were confusing. H&R Block had the easiest site to navigate. The state tax was cheaper than elsewhere. I can't believe I got my federal and both states filed for the price. I thought it was a great deal.

The accuracy rate for H&R Block is very high. Been doing business with them for over 15 years. I haven't had any issues with the IRS regarding problems or mistakes in my tax filing. Besides, H&R Block has a clause stating if there was a problem they I'll correct it but you to pay for it if the IRS finds an error. The overall value is good. I trust and value their opinions for my tax filing needs. Since tax rules can change yearly they know and stay on top of all the latest tax rules which makes me feel comfortable knowing they are trying to make sure I get money back.

It is only as accurate as the data I input. Sometimes it is difficult to find an accurate answer to a question on some data that you might want to use. It seems expensive for something that you can do yourself for free. However, it is convenient and is more likely to find errors. The several options for buying the software or using the software online sometimes makes it difficult to decide which to use. I have found that I have purchased a level that I did not need but when I have tried to save money I have often had to move up a level. There is also the question of what they charge to file electronically. Sometimes it is included in the price and sometimes not.

Well designed and complete, but complicated because of stupid laws in the tax changes over many years. At least the computer tells me it is complete, but I have no time to find any errors that may occur from the program. The charges are less than the cost of my time doing it by paper or any other procedure I am aware of. Also there will be less likely mistakes from my lack of understanding the stupid rules. There is nothing about any recent tax plan that is simple. It is designed by years of additions to trick you into paying more money when you do not have time to figure out what it is really used for. I have no idea whether it is secure or not, and don't care much anyway.

Never had any problems with the tax preparation by H&R Block. You can do a walk-in or make an appointment. We usually just walk in and there has never been much of a wait. I think the charge is well worth the peace of mind that we get from having them do our taxes. We have used accounting firm before and the cost is very high. Walk-in or make an appointment. Several staff working and the wait time is very short. Everyone has always been courteous when we have gone in. Feel quite confident that our information is secure... Have never had any problems and have been going there for the last 5 years...

These individuals spend a lot of time in class learning the tax laws which make them extremely accurate and up to date each year with tax laws. They make recommendations going forward for future tax savings and make sure you get all the deductions available to you every year so that you save on taxes. It is easy to work with this tax preparer. I have used others that are not as helpful or as up to date and accurate in the past years and have not been happy with results. Excellent security. You can purchase additional security from them so that you have security for the year following your current year tax input.

Have never experienced a problem with this tax software. Seems to calculate correctly and is very comprehensive with allowed input. There are built in checks at the end of the process to ensure accuracy. Much better value than TurboTax. Includes schedules C and D without upgrading to a more expensive version. I switched from TurboTax to H&R Block 2 years ago due to value. It's very intuitive. You can deviate from the standard step through process if you want focus on special areas of income or deductions. There is online help available.The software is encrypted so I have no concerns regarding security. I have never experienced issues while using H&R Block software. The program finds current updates automatically.

The questionnaire makes it hard to know what to put in. Very frustrating since it can make you think things are deductible that aren't. So while the calculations are accurate, the software encourages a user to add bad info. No very expenses, but states are extra, which can add up fast if you file in more than ones state. Also, printing copies for other purposes (like for a loan application) isn't easy, so it feels like it should work more easily to be a good value. Too structured, tough if you have a clue what you are doing. I don't like having to follow the long lines of questions, when I know what to put in where and just want to enter it. Honestly, if you are that clueless that you need such a tool, you should not be doing your own taxes. I don't know of any security problems with this software. However, it doesn't utilize advanced options like dual authentication, which would make me rate it higher than I did.

I use the software myself & have work experience with IRS. There's nothing left to guess here. Been doing my own taxes since I was a teenager & now I'm retired. Most of the time I use H&R Block because they cut the bells & whistles & get down to the facts I did with above mentioned employer. I only use the online method. The price is nominal & most of the time it's tax deductible. Software is not expensive & I usually choose the long form because I itemize & review all questions whether they concern me or not. I have a lot of background knowledge and work experience with taxes. I'm just good with money.

My wife and I have filed our taxes for 7 years with the additional peace of mind $$ in case the IRS finds a problem with our filings, then H & R would back us and cover any discrepancies. My wife's sister just had the IRS audit her after 4-5 years and found that a w2 form for $2,500 was missed as it stuck to the back of another statement. H & R missed it, then stuck to the peace of mind, which in small print, STATES "IT IS ONLY VALID FOR 3 YEARS" What??? H & R told her that it is past the 3 years, now she has to pay the IRS $2,500. Manager even lied to me that she signed a statement that she did not include it in her taxes, Shame, shame. IRS can audit you for up to 7 years, everyone knows that. We will never deal with H & R block again.

I have not used H&R Block for several years and I know why now, and have no intention on ever going back. I normally take my taxes to a CPA, that I have used for several years and was very pleased with. I thought I would do something different this year (bad mistake). I made an appt. at 9am on 01/31/2016 in Lewisburg WV. My tax person started putting in my W-2's. I had a total of 5, 4 was from WV, and 1 was from VA. It took her approx. 15 minutes to put them in. I thought good. Nope! It all went downhill from there. My tax person was not knowledgeable at all(!!) about VA forms, she called over a 2nd person that didn't help. I only made 1898 (VA wages) she was saying I owe VA tax of 1424. I told her that was incorrect. How can I make only 1898 and I owe 1424. Common sense says that's wrong. I waited so long. I told her I'll just take it to my CPA. She said "No I'll get it." I ask how much this would cost she said it will tell me at the end.

I have been with H&R Block since 2001 and trusted them every year, but next year I definitely will be going elsewhere. My husband and I moved from North Carolina to Florida within the last year and we were expecting a decent return this year. Our tax specialist didn't even know what she was doing and had to get help with the computer system several times. She seemed lost, confused and not very confident with what she was doing, needing to say the least we didn't feel confident either.

I went to H&R Block after looking on the internet to see if they had any offers to get my refund the same day. They had two options, the Emerald Advance and refund anticipation check. I went there and told the man "I was here because of needing my return today." He did my return, I signed it and he showed me the price was $327.00, part of that was $34.95 for the Emerald advance and $40 for an insurance - in case there was an error they would pay up to $6,000 to cover it.

During my time getting my taxes prepared the tax preparer never one time told me how much any of it was going to cost!! She just kept saying tap that screen and tap to sign... no explanation. So out of $700 refund it cost me $242... What a ripoff!!! People please don't fall into this. Go elsewhere. Search other options but do NOT give h&r block your hard earned money!!

My husband and I went to H&R Block yesterday, 1/27/16, to file our taxes. My husband has been going there for 5 years and has always had a good experience, but it was my first time. I was apprehensive because I'd always filed my taxes online and the process was easy and inexpensive, but we decided to go into H&R together this time since we got married this year and wanted some expert advice about filing jointly/separately and wanted to make sure we did everything correctly. It was the worst customer experience I've ever had.

I was charged $287.00 for a simple 1040A e-filing. I was totally prepared with my few documents and the whole process took about 40 minutes. When I asked what the cost would be at the outset I was informed that, "It would probably be about the same as last year's 1040-A filing... ($310.00). When the preparer was finished with the filing (Most of my information from last year was still in their computer)... the cost to prepare and e-file was even more than last year, although I was receiving even less of a tax refund ($335.00) but, when I complained that this year's cost was even more than my 1040-A filing last year the preparer dropped the price a bit and said, "Oh, I'm doing this because you're don't have to file a state return and you're a great customer every year."

I met with a tax preparer on 1/17 to get a quote on doing my taxes after having uploaded my documents to their online system. I had a couple of hard copies of additional documents and I was told that since I had bought a house it would take a few hours to review everything and he would call me later that day to discuss. I received a phone call later that day from one of his colleagues who informed me that their online system wasn't accessible until February and that I'd have to email my electronic documents unsecurely and I did so. I didn't hear back from him so on Thursday 1/22 I called the office. He stated that his email had been down and I would have to resend the documents, which I did immediately.

State tax not filed. My case keeps getting closed. H&R Block never has done one thing. I keep waiting -- longer I wait more it cost. Been going on 5 years all lies. Idiots in the office thinks I will go away. You owe me as right now 6 thousand dollars. Next month be 6500 dollars cost me my job over this. Never trust H&R Block you want have anyone help you. They just keep passing it around, longer and longer. Don't use H&R Block. Go to a local accountant -- cheaper and will help if get in trouble. H&R Block should be forced to close up. I used them for 20 years. When new media get this let's see how H&R Block comes out. Thanks for nothing.

I charge 100 flat, no more to do a simple return. I charge typically 300 for a complex return, that's it simple. I have done taxes for over 30 years. I have done large corporations with over 200 million in revenues. I have done simple returns but of all the returns I have had to redo were ones that were done by H&R Block. One of my clients could not believe that I got them over 40,000 in refunds that H&R Block missed, but it turned out that the IRS sent them the money. The fact is H&R Block has in my opinion filed more tax returns in error than they have ever filed a correct one.

I have been using H&R Block since 1998. Their charges are sky high. Next year I'll be looking somewhere else. My forms were 2 1099 charity, medical. I paid 255.00. My refund was 1281. Heads up if you walk into their office expect to pay over 200.00.

DO NOT USE H&R BLOCK! I was charged $400 for just rewriting last year's taxes for me when I was told it would cost fifty dollars, then I got a letter from the IRS that mistakes were made! These are not honest people!!!

They make mistakes on your taxes, take your money, and run. Don't listen to their advertisement.

My fiance and I filed with H&R Block and still have not received our rental property taxes. They kept going back and forth with the state and them "looking into it", until one of the reps told me that it's no longer their problem because it's outside of the time frame. We was suppose to get our rental tax returns back in October. I can say that myself and my fiance will never be using this again because of their poor customer service and because I'm now out almost a grand that no one can explain to me. Also, due to the nature of this, I can assure you that my relatives and friends will not be using them either unless they are willing to at least give me an explanation as to where my money is.

I filed my 2013 taxes with H&R Block and had done so for 4 years prior. That year I had received a lawsuit settlement which I am not a tax pro so of course I went to H&R Block because they are supposed to be professionals. The tax preparer said to file my W2's first and then we will go back and amend my taxes with the settlement, which we did and since it was not my normal return I got the peace of mind protection. Two years later I received a letter from the IRS stating I owe $3100 from unreported income. I immediately took it to H&R Block to see what the issue was and the preparer said my original preparer filed it incorrectly and that she was going to fix it and I had to send a form into the IRS disputing the amount. I asked about the peace of mind protection plan, and the preparer said that she was going to file the claim and it could take 4-6 weeks but that they would take care of it.

I had made an appointment with the H&R Block customer service hotline on December 22, 2015, through an automated service. I was asked all my information and given an appointment the following day (December 23, 2015). I get to the location all the lights are off. I knock on the door and no one answers. I call the number for that location and it gets automatically transferred to the main H &R Block hotline where I had previously made the appointment. Someone answers the phone and is telling me she is sorry no one is there for my appointment.

After moving to Florida last year, I had not found an accountant, so I tried H&R Block. They charged me $483.25 which is more than double of what I paid in New York and the woman who worked with me, Pat **, sold me an additional policy which they call "piece of mind", that insured against their errors. Well, she made a big error that cost me an additional $970.54. The IRS sent me an audit notice on 5/12/15. So I filed a claim with their company. On 5/21/15 I sat down with Bernard ** from their office. He filed the claim for me which was given claim number **. After waiting 4 weeks I called to check the status and was told that there was information missing that needed to be sent to claims. I was told that it was being taken care of. On 7/16 I called to complain and the file was given a new case number to expedite the process, the new number was **.

I had my 2014 taxes prepared by H&R Block. I met with a gentleman by the name of Lee, at the Riverview, Fl. 301 location. This is the River Oaks location. He was a nice guy but was very confused by the new software that H&R Block was utilizing. It was very painful to sit there and watch this man toggle back and forth between screens, trying to figure out how to do this or that. We got through it and my taxes were filed, I was due a refund of around $300.

Do not use H&R Block for your tax needs. They are not competitively priced as compared with private tax preparers. I had a simple tax return with only 1 W-2 and a list of moderate expenses that I provided. The Agent (Richard) had trouble using the online program and had to go back several times to change numbers and put them in the right place. The whole session took about 40 minutes resulting in a 4-page tax return. I had not ask the cost because I had my taxes done there the last two years and thought I knew what the cost would be. The charge for this easy return was $435.00. This is 4 times more expensive than my previous tax attorney. That's over a hundred dollars a page, and two of the pages didn't even have numbers on them. This is a rip off and should not be tolerated. It was so simple to do, I will do my own taxes next year and avoid the outrageous amount they charge for doing a return.

Went in to Apply for emerald advance assuming it was based upon my income tax refund and was denied due to too many credit inquiries in past 6 months. What the heck? I was happy when they advertised it on the Tv. I thought it was an answer to my prayers. My family has been struggling for the past 4 months and finances are getting tight and I thought this would help. I have received this in the past and have been a satisfied customer for many years. Whatever happened to the RAL's that they use to do in the past? I trust their service. Their advertisement makes it seem like you are guaranteed a loan and it is not so. I only want 500 to pay an electric bill. They can have it back when the taxes come in.

My husband and I filed taxes with H&R Block April 2015. It is now December 1st with no response from them. I've inquired online and the website says there is no record, though we've filed with them the last four years. I contacted IRS and State, neither have received anything. I called H&R Block directly, got an operator that asked for all my personal info via phone and says "it looks like a problem.." no duh? Then I was told I could get an appointment to discuss it in person. When she made the appointment, I asked her to leave notes that this was not a new account and to state the problem "I paid for services, not rendered." She says she didn't, but should have and now she cant... ugh. My appointment is Saturday... I will let you know if I ever go back again after this fiasco. Loved my tax preparer though. The one plus...

My husband and I received a holiday tax advance on Nov 24, 2015 which was loaded on an Emerald Card that very same day. With in 24 hours the money was stolen off the card and used in Ohio. This was a new card given to us that day at the H&R Block office in Branson, Mo. This is our 2nd time with this issue and they refuse to say there is a problem in their systems. The first time, we received a phone call and got our funds back in a short amount of time, this time I have had 2 operators from the Emerald Card hang up on me and refuse to release any information about when we will get our money back at all. My advice to all who receive an Emerald Card in office to remove all fund at time of receiving it and do not load personal funds on them, they have a glitch in the system and easily hacked!

We have always got an Emerald card every year till this year you say poor credit. I know you switch bank. We always paid it back on time. You have denied more people which like us you based your finding off of. I do not think we will ever go back to H&R Block due to this because our refund will have to go to your bank than ours and you will probably keep the money. So yes I can say I would give a 0 rating.

I am self-employed & have had tax returns prepared by an independent CPA for 30 years - never a problem. After my CPA moved, he sold his business & somehow it ended up after a couple of years under H&R Block. The first 2 years with them were satisfactory. For the tax year 2014, I filed an extension in April 2015, and sent in an amount with the extension form. I had an appt. in October that lasted from 10 a.m. to 3 o'clock, where appts. had generally been 1-2 hours in the past. I was so exasperated. Several times the tax preparer needed help on the computer from another associate. I heard things like "the more pages your return is, the higher the fee," "H&R Block was bought out & under new ownership," "new software," "I don't set the fee," blah, blah, blah. My accounting is old-fashioned, I admit, and I put everything in writing in a ledger in categories & I go prepared. But this experience was just horrible.

My husband carries tax debt from a business bankruptcy some years ago. For 2013, our first year married, we filed married but separate to guard against his debt taking my refund. For 2014, we met with a "tax professional" at the Murrieta, CA office of H&R Block and were advised that we could file jointly but with an Injured Spouse Allocation. We were told that the the Injured Spouse Allocation would likely delay the refund by a few months, but we were not told that acceptance of the Allocation was up to the IRS - they may or may not decide to accept it.

Hi. I'm a bit disappointed with the calculations of my tax return I received last Feb. 2015. It happened that I am owing now the CRA $1600+ because of the wrong computation.

I filed a return back in March 2015 electronically with H&R block agent. She immediately found something she left off and IRS owed me thousands. She filed an amendment. Tragically this agent died soon afterward and I was assigned a new agent. IRS received amendment prior to attending to the original electronic filing. I met with new agent in May 2015 to find out the status at the office which is only open by appointment now (during tax season it is always open). She contacted IRS for me via POA and had to do an extension on the first return. It is now November. Been trying for 3 wks to contact new agent. Offices closed. No number for agent.

10/13/2015 H&R Block office at AIRLINE PARK in METAIRIE prepared our taxes for the past 10 years and what thanks do we get. They screwed up our returns. Here is what happened, we file every year around the same time with the same tax preparer. We were not prepared for what was going to happen this year to us. We have yet to receive our federal income taxes back, no communication whatsoever, still don't know what happened to those. Meanwhile we got our state income taxes back, cashed and spent the check. Then H&R block started to hassle us about a payment cause our taxes have not come back yet.

My husband worked out of state for 4 years, was home only 50 days in the year. H&R Block rep called the state tax office, that person agreed that my husband did not have to file state tax. He had a home & mailing address in the state he worked. My husband received a letter from the state tax office asking why he had not filed state taxes since 2011? I called & told them H&R Block had told us he did not have to file & why. Tax office said, "no that's not true, H&R Block should know better." Now we get a letter stating my husband owes over $20,000 in back taxes! I did purchase the Peace of Mind each year with H&R Block. We have now retained a lawyer.

I have actually filed my taxes with H&R Block for the past four years. This year, I moved to Kansas and had to file my tax returns in Olathe KS where I reside. I originally filed my returns at the Santa Fe location not realizing there was a location closer to me. The woman filing my return didn't know what she was doing and kept looking in her manual for every little thing. After an hour, I had to be somewhere and left her to do the rest of my returns. We agreed I would come back to sign and pay for the work she would do. I called her every other day to ask if it was completed and she told me she was still working on it. After a week and a half, I finally spoke to a manager about it and told him that I really need to complete it and have it done. I ended up taking my tax returns to the closer location off 119th and filing them there.

I had my 2013 taxes prepared by H&R and received 2 letters from IRS for 2 different mistakes and paid late fees and interest for both notices. The first notice was for not reporting business tax, the second they failed to report 1099 earnings.

I did my taxes online in 2014, everything went fine. Until this year, 2015 I am going to purchase a home so I need a copy of my 2014 tax returns. When I online to print them I couldn't remember my password and the security questions they asked was my oldest sibling's birthday. I tried to explain to them when I set up my account it did not prompt me to answer that question. I never entered that security question. So after hours at their office and hours on the phone and lie after lie, I was told that there was nothing they could do. I can never retrieve my 2014 returns from H&R Block. I was told sorry they could not help me for security purpose. That I needed to contact the IRS. So now I have to put off the purchase of my home to wait on the IRS when I paid H&R Block. I will never use this so called company again. We all forget passwords and usernames. All of that is good but get real.

Feb 19th 2015 we received a certified letter from the IRS stating we owed an amount for unpaid taxes for the year of 2013. Feb 20th we took the letter to the H&R block office (Kennewick Wa) where we filed our taxes for the last several years. The representative in the office (Virginia **) was not the same person that filed our taxes but advised us not to respond to the IRS. We were also told we would be contacted by the person handling our case. Weeks went by and no contact was made. I repeatedly called the office and was given the runaround. Come to find out the office closed. In May I was contacted by another H&R block in the area who informed me they had my file but they had no idea why because the file was not complete. So we had to start over. I went to the new office and started my POM claim with Maria **.

H&R Block made an error on our tax return. In June we went to the office and were informed they would only pay for the fine but not the entire amount because we had not taken their insurance, which we were not informed about at the work was done. In August we called told it was pending. We called again in September and spoke to 3 different representatives and was told the same thing. They then informed us we would have to go back to the local office.

I had to do my state taxes and decided to make an online appointment with H&R Block for a Saturday in September at the location nearest to my home. Since it wasn't tax season I could not just walk into a location. Once I made the appointment online I received a confirmation email and a reminder through my cell for the date and time, so this ensured me that my appointment was confirmed. Just before my appointment at 9 AM I arrived to the location and found the office to be closed. I waited until 9 AM for someone to maybe turn a light on or to maybe show up a little late to the location, but they never did. Outside of the office I called the H&R Block Customer Service line when she explained that the system never assigned my appointment to the tax office representative.

Mistake made on my 2014 state tax. I used H&R Block for the first time on February 4, 2015. I was ensured by tax preparer # ** at Kailua office in Hawaii that my state refund would be $841.00 dollars. I found out that only $61.00 was deposited in my account. After calling H&R Block main office in Honolulu they informed me the tax preparer made a major error. Not only have I called numerous times and have gotten no call back when they said they would call back. I feel H&R Block admitted a mistake was made but did not seem to care. I guess your policy is "if we make an error on your tax returns, OH WELL TOO BAD!!!" Horrible customer service!!!

H&R Block and its POM insurance is an outright scam. After one year of going back and forth with our H&R Block appointed Advisor, who conveniently retired before our claim was processed, we received a rejection notice saying that the POM claim would not be accepted because it was not filed on time. The H&R Block Premium Manager literally emailed us saying "The POM claim can be filed as soon as the court issues its judgment. We'll then need to prepare the corresponding state adjustment. POM will pay for both IRS and state taxes up to the combined total due or $5,500, whichever is smaller, plus prorated penalties and interest". The claim was filed right after the judgement was issued in May 2015 and we had been waiting 2 months for the claim to go through, only to get a rejection notice instead of a check??? Any advice on lawyers that have experience with POM scams and H&R Block?

I had my income tax filed in an HR Block Premium office in Lakewood Colorado in 2013. Two months ago I was contacted by the IRS stating I owed about $4,935.00 plus interest. At the time of filing I purchased the peace of mind product. I called HR Block immediately about this and they had me come in. When I went in the person helping me Bruce ** seemed more concerned with covering up the mistakes made than helping me. He tried convincing me that I did not have a peace of mind claim. I became very irate and told him I wanted to file a claim and he finally gave in and went to talk to his manager and when he came back a claim was filed.

I had taxes prepared by H&R block in Kent Washington for 2014. The fees charged by H&R Block were double the fees charged in previous years by other tax preparation company for the same forms. Tax staff is unavailable. I placed many phone calls to the office and was transferred to an automated system. The automated system then transfers to an answering service which takes a message. None of the messages were responded to by an H&R block employee.

My Mother sold her home in 2013. When it came time to prepare her taxes, she went to H&R Block. She told them she sold her home in 2013, brought a copy of the HUD-1 Settlement Statement, etc. The tax preparer said she took care of everything. Two years later, my Mother got a letter from the IRS. She went back to H&R Block and they were supposed to file a Schedule D, I believe, but instead filed an Amended Return, charged her close to $300 and said "Sorry for their mistake."

It's rare for a company to "promise" to meet a service standard. So when one does, it catches your eye and distinguishes the company from all of the rest vying for your business. So naturally I was drawn to the H&R Block Expat Services' website two months ago when I read, "We promise to be in contact with you within 48 hours, but hopefully sooner." I subsequently submitted the necessary information and contact details and promptly received an automated confirmation that my request had been received. The confirmation email also reiterated the company's "promise" to contact me within 48 hours or sooner. They never did contact me.

I purchased H&R Block's Peace of Mind insurance when they prepared my 2014 taxes. They made a mistake that cost me nearly $2000 more in taxes, which I have paid to the IRS, at H&R's direction. They have sent me several emails letting me know my claim has been filed, but in spite of an appointment with the TX office that originally prepared my 2014 taxes and two appointments with two different regional offices, I have yet, as of Aug 8, 2014, to get a letter advising my claim is either approved or denied, let alone my rightful reimbursement check. All I have gotten is apologies and promises they will "fix it". The first appointment was cancelled the day before by H&R, because the office that prepared my 2014 tax is not open at all during the summer. The main office in KS was not connected to the TX office evidently, as they made the appointment for me. HELP!!!

I was about to move to China and needed a tax preparer that could take care of both my American and Canadian taxes. After searching around I met a tax preparer Kathleen ** who assured me that she could take care of all my needs and that I could feel safe to leave her with my taxes while living across the world in China. I gave her all my information and all was going good up until a certain point when she just stop communicating with me.

Just have to put this out here... I went to H & R Block for the first and last time this year. I filed my taxes the very first day you were able to with H&R Block.. and have had nothing but problems since with them. First as I'm in there, the girl I was working with didn't know what she was doing. A couple times I had to correct her. Second, because I had gotten married in middle of the year, my taxes were withheld till they could figure it out at IRS. For 6 months I tried to get someone to help me, to figure out what was going on. I would get half stories from H & R Block, or they would have me meet at an office and then the others in the office didn't know what was going on. FINALLY they ALL washed their hands off it. Finally after complaining to mgmt. Someone decides to finally help me. It took 3 hours of being on hold with IRS and 6 months. While in the office with an office mgr. named Nancy, they got it squared away.. another 6 weeks and I would get my refund.

I had my taxes done at H&R Block for years and years at the local Store here in Black River Falls, WI, but I had been separated for 2 years and waiting for my divorce to get finalized. Me and my (ex) husband decided to file married for the last time upon which the lady whom represented us and helped us with the taxes went through all the paperwork so fast that I had to keep asking what she was doing and reminding her of the fact me and the (ex) husband lived at separate dwellings. I had to change from Indian Trust Land which is State Tax exempt to State land which is not tax free. The case being I was told I didn't owe any monies but then I get a letter in the mail from the IRS that I owe an additional amount above and beyond the amount IRS kept. Upon telling H&R Block this fact I was told the Peace of Mind Guarantee was dependent upon the manager of the local H&R Block office...

Figured I would go with a well-known company and knew I was filing my well underemployed taxes with them. First few months were OK, added direct deposit, but if ya link another acct it takes 5 biz days even after it goes through, just too long. My main complaint is it's now been canceled twice in 2 weeks for fraud protection. I've called to let them know they have me on the phone and I'll answer me anything to lift the block. Both times they say up to 48 hours till manager will call and they can't tell me why.

Hello, I filed my taxes online in March. I contacted H&R Block on several occasions for the status of my return. For several months they told me to contact the IRS regarding my return. The IRS told me consistently that H&R Block had my refund check. Finally IRS did a sweep to locate my refund. The sweep took about 8 weeks. I received a letter from the IRS with a ref # advising me to contact H&R Block for my refund check. I contacted H&R Block and advised them of the letter I received from the IRS. The service agent told me I should receive my check from H&R Block in about 10 days. This was 3 weeks ago, and I still have not received my check.

I opted to have my tax refund sent to my fiance's bank account where I had been cashing my pay roll checks, no problem. When me and fiance checked the bank acct we found out because my name wasn't on it they sent my refund back. I automatically went straight to H&R Block on two different occasions and was told I have to go the IRS. I went there and was told H&R Block Bank had it to go to them. I called the bank and was told to fill out a RAC form in which I did and when I called the bank back was told their tax agent never notarized it so I went back and filled out another one. I have called everyday for over 2 months and they tell me wait 3-5 days or that it has not been processed.

I was having my taxes prepared and during the session I was asked how I was filing, I said Head of Household. I said my daughter lives with me full time but my ex husband gets to claim her as a deduction for two years. My tax expert told me I couldn't. He said "Everything goes with the child." I told him my lawyer said I could still claim her for the EIC credit to which he repeated "it all goes with the child." So I listened to the expert and filed single. A few weeks later I received a letter from the IRS saying I qualified for the EIC credit up to 496.00. I took the letter back to my H&R Block office. I met with a different tax expert, he read it and said "O I hate when the IRS sends these letters, you won't qualify for that amount. It says UP to 496.00. It might only be 46 dollars." I said I would still like my 46 dollars.

I had done my taxes on April 15, 2015. During that time I had paid once. The irs requested more information regarding to this new law with medical. My tax prepared was under the impression she was doing my taxes correctly. But when the irs ask me for some additional information, I went back to hr block once again. The reason why I went back to them because they done my taxes in the first place. In the process of hr block helping me amend my taxes that was prepared by them in the first place, they double the amount I paid them. It was very close to $400 dollars. I will not commend them. I don't feel I should have pay for something they should had taken care of the first time. When hr block should known all the questions to ask and the new laws when preparing their clients taxes. I believed I was cheated.

I filed my taxes on my own this past year, hadn't even graduated high school yet. I was talked into getting the emerald card because it was supposed to be faster - the amount of time it took to be deposited was fine but a few months go by and nearly 850+$ is out of my tax return and guess what? There is absolutely no way to get a printed/downloadable copy of my transactions. You have to call to get a list told to you, so even if I did think fraud had happened it's not like I could cross reference because I would have to call them back 10 times to just figure out one charge.

H&R Block have been advertising for free filing of Returns BUT when I log in they divert me to the column where I am supposed to pay. WHY SO ??? I clicked under DIY self filing. This is the third time I am filing return through this Company. I want to know as to how do I go for Free filing.

I went in to do my taxes in march and went in 7 times to sign papers and do know about my taxes. Called to find out they never did my taxes. Now it's July still nothing called and went in yet again to find out they still didn't do my taxes. Called again and still nothing. Ughh so annoying that they have all this info about me and yet know nothing. I spoke to 5 people and still haven't heard back. It's going on months so now I give up. Now waiting for it to get a hold of me. Nothing more I can do.

I came to US only in August 2014 and my case is a perfect example of the level of knowledge H&R has in Tax return preparation. I filed my Tax Return with the help of H&R in Salt Lake City UTAH. They made a mess of it. At first they filed my tax return along with the ITIN application, you won't believe without my Spouse's name in the Tax return. Then when the ITIN application was rejected, they created a new Tax return with my spouse's name in it, but they didn't file it as an amendment.

Our second year having our taxes done at H&R Block and with the same preparer. Our tax information stayed the same for both years. We were overcharged by more than 100.00 from the year before - over 500 to have our taxes done when it was 400 the previous year. When we asked for an explanation of the charges, the preparer had no idea why and didn't bother to look. After I filed a complaint w/ her manager, she emailed me she'd be happy to sit down and discuss the fees. However, I had done my own research - like calling another H&R Block office. I was told our preparer was moved to a 'Premium' office so the fees were higher. We were unaware there even was such a thing.

It all began on the 15th - yes I waited until the last day. I made an appointment online for 7:30am only to find out when I arrived at the location that it didn't open until 9am. I called Customer Service, who was friendly but completely unhelpful. I finally got in at 8:30am but due to issues with the computer system didn't get everything completed until 10am. At that point I told the Manager that I deserved a discount off my return. He told me I should have come earlier in the year when they had more money to give out for these types of issues. He finally gave me $40 off for a total charge of $188 and change. I leave, frustrated but at least it's done.

In February my taxes were filed. Errors created by H&R Block preparers were found in 4 years of returns - two of those years had Peace of Mind coverage. I am told that instead of calculating one aspect of my return each year, they just carried over numbers that were calculated by the previous preparer. Weak. A claim was generated. This claim was not recognized for a number of weeks and after several calls they recognized that a claim was generated. It is now June. I paid the taxes prior to April... A substantial sum. I call every couple of weeks and am told that my status has been upgraded. I receive a return call of another person a few days later each time. The person is always powerless to help me, though polite. The supposed corporate review of my claim goes on while my budget is off so far for the year. Peace of mind is so far neither reassuring or of any value. After 20 years of expensive tax return preparation, I think I am fed up.

We had to file Amended 1040X form. Wanted it done properly so we went to H&R Block. We saw ** at 174 Mariner Blvd. Spring Hill, FL 34609. ** (# on card) on 5-5-15. We paid $122.25 to have this one form done. On 6-8-15 I received the form back from IRS stating more information was needed. ** said he "forgot" to file the needed "Schedule D form". No apology. Nothing. I expected a "sorry for the inconvenience, and the 5 week delay....we are expecting a $450 refund." We expected it to be done right. Will wait another 5 weeks to find out if it is done correctly. If so, will get refund around October. What did we pay the $120 for?

I filed a report about a rude receptionist and that got me nowhere. H&R Block wasted more time with passing the buck for weeks and weeks. I didn't want to see this so called customer service rep get fired, but hey, if I were to treat somebody like that while I was on the job, I would get a serious write up! Now my issues are with my actual tax lady! (I still owe more for local taxes.) It's not a huge amount, but I'm on a budget so actually it hurts me. I called my tax preparer, she texted me back and asked if we could text tomorrow. I reply yes, and the next day, yep, I am told to contact the same rude receptionist. I text my tax lady back and say no - that I will not talk to the receptionist at all and told her why. Then I receive two messages and I didn't bother to even listen to them. I am finished. I can get them done elsewhere and have started to already ask people. Goodbye H&R.

I would NOT recommend nor EVER go back to H&R Block. They don't tell you what the fee is going to be until the end and I believe they based their fee off of what my refund was. They charged $167.50 for something I would have been charged AT MOST $50 at a local tax place in my hometown. This was for both state and federal taxes but should have been an easy return and if I would have known what I know now I would have prepared my own taxes for FREE!

I went to an H&R Block office to file my taxes in March 2015. The preparer was taking personal phone calls during our appointment and ended up making a mistake on my taxes. He did not include a payment that I had made to the IRS a few months prior (which I provided a copy of). I paid him $224 for the preparation and he said I owed the IRS $204, so I mailed the IRS a check. Soon after I receive a letter from the IRS that I was actually due a refund and that they would send me a check subsequently.

Me and my husband went and filed our taxes with H&R Block at the Federal Way location by KFC. We also asked them to do a second look on our past taxes. We gave them all our past tax information to have a second look done. Well the lady that helped us didn't give us any indication that she was going to be going on vacation and that the second look wasn't going to be done for awhile. We filed on 3/29/2015 and I emailed the lady at H&R Block on 5/7/2015 to see if we could get our records back. I received a response from the manager and she stated that she would get back to me and let me know when I could pick up our records. I never received an email letting me know when I could retrieved our records. I called on 5/21/15 and she basically stated that they have misplaced our records and that she has to try and locate them. I will never go to H&R Block again.

We have done our taxes with H&R Block for the past 6 years. In 2010, we were audited and found out it was due to the fact that our tax preparer only submitted my husband's W2. When we complained to them, they blamed it on the IRS and refused to take any responsibility. So what could we do? We were stuck with paying it. This year we decided to give them another chance - and had the worst experience I could have ever imagined...it is never ending. We live in a very small town and they are the only tax preparation service available. Also with everything involved with our tax preparation, it is much easier to take it in vs. E-file.

Worst experience ever. Did my taxes on May 05 2015. Was told I would have my refund within 2 weeks. Still waiting. Management was not helpful. Called the revenue agency and found out it was already issued. I never received my refund from them. They screwed up when filing my return. And cannot account to where it is. I used their "e-file." Never again will I use them to do my taxes.

I have used H&R Block in the past with no problems but this year it has been awful! I still haven't gotten my refund and I filed 2/9/15. I have called and stopped by but they can't tell me anything but "The IRS is slow this year." But no, can't get anyone on the phone or in the office to find anything out! I will never use this company again.

I have only been returning year after year because of the Tax preparer. She lives in my town and is a very nice lady and have followed her from office to office relocation.. This review is not about her. Every year the price to have my taxes prepared has been climbing which I expect to a certain extent. The last couple of years it has been rising a lot and now hit 440.00 and I do not have a complicated return and could probably do it myself (if I took the time) but I have been loyal and they reach out to me after the year turns to remind me to come in.

I went to the H&R Block satellite tax site on MCB Quantico this year to do my taxes with H&R Block for the 1st time thinking I would save myself the stress of filing myself. I couldn't have been more wrong. The first hiccup came when I realized that after a week, the IRS had not received my return. I called the site I went to and was told my return was submitted 7 days earlier and there was a problem with the system but they would call me back within 15 minutes. After 45 minutes I called them and was told that my return had indeed been submitted when I was in earlier and should be received within 21 days. The next day the IRS received my return and began processing it. I filed a complaint and after H&R Block did an investigation, I was contacted and told I was lied to by the office and they didn't submit it till I called a week later. I was given a $100 coupon for next year's taxes and apologized to.

I filed the 2013 tax return at an office. They charged me over 250$ to file.. The guy was not willing to include the previous year carry over despite it was clear in the papers I showed him!! I had to show him as if he is a naive tax accountant!! The charges raised to over 300$. When I filed the 2014 tax return using a software, I found out that the stupid guy entered my net dividends ie I paid foreign taxes for these dividends and the stupid guy entered the net dividends instead of the gross and crediting me the taxes I paid. This resulted in a loss of refund of over $300.

Filed my taxes for the 2nd year with H&R Block. First year was great I got all my money back with no problem at all. This year I received state back and am still waiting on Federal. I called H&R Block to check on my status and they already sent the check out, reviewing my information they had put in the incorrect zip code... Yet I already got state back. We filled out a refund replacement form and I also got a statement from my bank so I could direct deposit my money. After 2 incorrect formats of bank forms they accepted my third one. In the last two weeks I have talked to different representatives and have heard different things from each one, pretty sure they record the conversations so I will be looking into that. I was told if I get the correct form in that I would receive my money in 2-3 business days.

I have used HRB online several times in the past, but this time ended badly. I claim rental income from my mother's home in California. I entered that amount, less expenses, which was $2900. I paid HRB $139 for their extra help, and the advisor said I had to correct the amount of my rental income. He said I had to show the entire amount prior to expenses, $5500, as rental income. It didn't make sense to me, but I followed his expert advice that I was paying for. When I went to pay my local R.I.T.A. taxes, I was informed that my federal return had an error on it; namely, my rental income was added more than once and was incorrect! I was able to chat with someone online tonight who took one look at my return and thankfully, immediately scheduled a refund of the $139. Now I have to file an amendment which will lower my tax amount, but what a pain and disappointment. Never again.

My husband & I had our taxes prepared in Queen Creek at the office by Safeway on Power and Queen Creek Road on February 21, 2015. The elderly lady that did our taxes stated that she had been doing this for over 13 years. We provided all the information required and requested and was expecting a good size tax return, <$10K. Around 4 weeks later, I alerted my husband that we should check on the status of our return. He checked with IRS.gov and they had no record. We called the H&R rep that did our taxes and she stated that our return is still in progress. My husband checked again, with a lot of prompting from me, to find that the IRS still have no record and the H&R office we went to is not responding. We have all the paperwork and signatures prepared and are curious what is going on and if we were taken advantage and our information and return is being fraudulently taken.

Have used them for years but no more. This year a girl that was only there a couple of days working on the side did my taxes. Did not submit my 1099-R and I still don't have my return after a month. It's been totally up to me to figure out the problem and I think they now owe me money because they didn't do their job completely! H&R could care less and they cost a small fortune! Never again!!!

I have never been so angry at any business like this. They have offices all over the country but the knowledge about the tax return of so called tax professionals is less than 10 percent. They are only here to get your money. Do yourself a favor and never trust them with your return because when it's time to deal with IRS they backout. You are on your own.

My son's tax return check was never received by him. He paid for H&R Block to receive his refund check and send the balance to him via H&R Block Bank. This check was not received as of 30 days after the IRS according to their website "Where is my Refund" said the check was deposited into H&R Blocks account. Went to the office where his taxes were prepared and agent called customer support. We were told that he would have to wait 90 days until another check could be re-sent.

UPDATE****What a confusing mess! Finally able to a consult with a qualified agent that clearly explained my refund information. I wish that my HR Block rep would have taken the time to explain what signing a RAC agreement was all about. I am hearing impaired, and the signing processes was hasty. Through the assistance of an outside agent, I was able to learn that RAC basically allows you to receive your money earlier.

The tax preparer said she couldn't give me a price before we started and at the end I knew why! It took less than an hour, not a complicated return, and the bill was $375. I have never paid more than $265 and those were way more complicated returns. I voiced my concern and was told she hears that a lot of the time. I called for the manager the next day and I have never heard back. I should have known it was high when they wouldn't tell me the price. Never again! It's a rip off - $375 for less than an hour is criminal.

This is for the first time I am filing for returns in US for 2014. Thought I would go with the professional services being provided by H&R, but in return I am having a nightmare in following up with this people. I have applied for return on 02-FEB. I have gone with this branch specifically because for ITIN (for my wife) in my area I have to apply with a specific consultant (**) in this branch which was about 30 miles. I have filed jointly but I have just got the returns for single. I did not know the approach from there as the IRS site gave as no ITIN number.

I went to their place of business to sign documents at the 103rd St. office. I was told, I guess, I because of being black, I was told that people don't enter that office without producing an ID. When they started standing to the door collecting ID to enter this day I wouldn't step foot in there. My husband would have to finish the business at that office. We didn't need ID to drop documents off at their office.

I tried to purchase state software through the H&R Block tax software. My card was declined so I re-entered the information. That did not work so I tried a different card and got the same "card declined" message. So I went online to check my cards and found out that every time they said card declined, H&R Block had charged me! I called them and they said "Sorry, call back tomorrow when tech support is in." If they can fraudulently steal my money on Sunday they should be able to answer the phone. Never again with H&R Block. Why should I ever trust them with my information again?

We went through all our paperwork but were missing one bank account file. It was less than one thousand dollars in savings. Accountant said no problem, just bring it in tomorrow and complete the filing. We were expecting a return of around $4000 as usual. My wife returned the next day with the file. Accountant then started discounting all of the numbers she had previously quoted until we were down to $200 return which would come from H & R block instead of the government. I was not there and my wife is not savvy. In short, they stole our return. A few months later I needed my previous paperwork for a home loan and it turns out they had kept our previous returns and refused to give them back for less than an incredible ransom.

I dropped off the papers and answered the questions and it had been since 2009 since I used them but I didn't feel like the hassle this year. I didn't bring up the fee, I thought they would bring it up. My husband came to sign and pick the papers up and for a refund of $300. They wanted us to pay them $260. I said no, I said for what a is basically a E-z file. No rental properties, nothing to warrant the heavy duty filing. I said "give us our forms back" and we walked out. Not more than 10 days later we get a letter from H&R Block, I thought to myself "cool, they have written to apologize." Wrong, inside was a check for over $7000.00 and hard to read line for you to deposit in your account. Scam. I realize did it come from them or someone else? Should I turn over to Post Office?

I prepared my tax return for this year and for last year with H&R Block at the same office at 16 Ave Calgary Office. I am surprised that H&R Block, one of the biggest companies in tax preparation and filing, does not have a clear and announced tax preparation fees. There is no clear answer or estimation on the preparation fees. Prior start tax preparation, I was asking about the tax preparation fees and I have been told that "we do not know, the system will calculate it for you by end of tax preparation process."

I sat in the H&R Block office in July of 2014 & had my taxes filed (or so I thought). I left with a tax packet containing copies of my paper return. They had filed my return electronically. I had an extension, that's why I was filing late & I was going to owe the IRS so I wasn't expecting a check. I had never owed the IRS before so I wasn't sure how long it would take them to try to collect. I was concerned, over the next few months, since I never heard anything. But I wasn't looking forward to paying so I just thought this must be normal, or something. I filed my 2014 taxes, in the office, with H&R Block and I was supposed to get a return. Obviously, I knew I wouldn't get the money. The IRS would.

A local H&R Block rep did my taxes. I paid nearly $400 for his services. I questioned the refund while sitting in his office because the refund was significantly lower than other years. He did not review it but just said it was correct. When I got home and looked closely at my return, I realized that I did not get all of my exemptions. We filed a paper amended tax form.

The last two times I had my taxes prepared by h&r block I felt as if they are making up the fee based on my refund. My yearly returns are nothing special, always similar to the year before. I always ask about the fee before we begin. They give me one price and after they file they always try to jack up the fee. When I protest they tell me oh but this and that and blah blah - if you're giving me a price then that's the price, don't try to add on another 100 dollars. Also, this year I was given an emerald card and was told my refund will be loaded directly onto this card. The card was quickly shoved into my hand along with the rest of my paperwork.

I filed federal taxes using H&R Block online and then amended those. A few days later I decided to use the service to file my state tax even though it was pricey ($40) relative to the refund I was getting. It was inconvenient that all the information didn't import from the federal return and I had to drag all my papers back out. After I agreed to fee and pressed the 'File my Return' button, I got an error message that they couldn't efile my state return because I'd filed an amended federal return. I paid $40 for nothing and in my opinion, H&R Block should have disclosed that fact prior to completing the transaction.

H&R Block rep ** Spring Forest Road, Raleigh NC did not return messages requesting an amended tax return for the prior return which he prepared for an individual taxpayer. Additional calls were required to solicit a return phone call from Mr. **. When he finally called back he was irate and unprofessional. Mr. ** was defensive about his work and refuses to assist the taxpayer by amending the return. Mr. ** said he asked about the deductions the first time he prepared the return however since the taxpayer was a new LLC naturally there were filing fees paid, etc that were not inquired about and such deductions were missed by Mr. ** in preparing the return. The taxpayer has lost confidence in ** H&R Block and is now working with a CPA for resolution.

The tax preparer not only took 2 hours to prepare our taxes, she didn't finish my husband's city tax form which left us to do ourselves. We were then charged an outrageous price of $400. After filing and sending out payment to for the money we owed for federal, H&R Block called us 5 days later to say they forgot a form and that we owe the federal another $500. On top of that, they stated we were responsible for penalty and owed H&R Block another $24 before we could even file THEIR screwup!! I would never recommend H&R Block to anyone!!

I wish there was a no-star rating here. I am very disappointed and will never recommend this place to anyone. Overpriced and not really helpful. ** did my taxes, I have 1099's and own my own business. I did not make a lot of money last year and had to pay more than 20% after she did my taxes. If you want to pay more money than you earn, please go to her. She on top, charged me more than $500 to do the taxes! I went back and talked to the manager and he gave me $130 back saying that "next time, go to him, he would do things differently..." really? So I guess the charges weren't really fair in the first place and the taxes weren't done right. What a waste of money this place is.

I will never go to H&R Block again in life. It's been over two months and still no solution or anything. They got paid to do the job and did nothing but cause problem. I will never, never go there and wouldn't refer anything. They are money grubbing blood suckers.

Spent a bunch of time, over 2 hours, with a specialist, had technical difficulties with their software and then charged me $500 to file a return. Their specialist had little knowledge of tax law. I'll never do it again and will make sure that I post how bad the experience was on every social site I belong to!!

My husband and I just filed our taxes, 4/14. We were charged 338$ to do paperwork and have to pay 800$ back. He was unemployed until Sept. Lady was very nice though, but never mentioned any deductions or expenses for my uniforms or anything. Also penalized for no medical, we had to drop in April because I left a job and couldn't afford premiums. Received a tax break but was taken back off us because he cashed in 401k in May and didn't notify Marketplace about it. What's Marketplace have to do with it if we didn't have insurance when we cashed 401k in? Will NEVER go back.

I turned my tax information into the Scottsboro location 6 times - they lost it 5 times. Then quoted me 79.00 and after finally completing the taxes told me to pay 324.00. When I asked why the difference I was told I would pay what they told me to pay and them losing my taxes was my problem. I have contacted the corporate office to see what steps to take.

The Emerald Card is a piece of crap. Went to my bank to transfer funds out of it, got rejected twice. Went outside to the ATM and it only allowed me a portion of my funds. If I was told I would NOT be able to use the card to deposit to my bank I wouldn't have ever bothered with it. Can't complain about the tax personnel as they did their job properly. I won't be using them ever again due to this.

My brother was told by your agent that he owes $19,000 for the past 3 years. He was charged about $875. He just happened to meet someone who is a CPA and asked her to do the taxes over and he is getting $2,600 back. Don't trust this company. These agents are not CPAs.

I spent 2 hours on the phone explaining my issues, to be put on hold and directed to 8 different customer services, to be told that they couldn't give my refund on my Emerald card. I wouldn't have paid 32$ for the card to have just 52$ of my refund put on the Emerald card. When my refund was 1017$ and the 945$ was put on the eGift card when I didn't want the eGift card. Like I said before, 7 years going through H&R Block and I can't even use my refund the way I want to when I worked for my taxes. I should be able to get them of how I want them. It's my money, they should be able to give my refund the way I want to. I'll never go through H&R Block ever again. Be a pitiful thing if it happened to you and all the answers you got is "yeah we can't help you there". Poor business towards valid customers.

This is the worst site to use to file your taxes. They will debit your account before filing your taxes and send you a email 2 day later for you to complete the filing. I filed and paid on 4/13/15 and received a email on 4/16 at 12:16 am, 16 min after the deadline. Thanks H&R BLOCK. YOU SUCK!!!

Our visit to H&R block was a shock to say the least! I am disabled and draw social security and my wife is retired and on social security, so our taxes are very straightforward and simple return. After filing our taxes out, I was told the bill was $371.00!! Their excuse for such a high bill was blamed on Obama Care! I will never again use H&R block!!! This is outrageous!!!

I wasn't able to do my taxes using this software. The state software wasn't able to sync with federal return. I advise anybody buying this software do it over the phone rather than online. I wasn't able to get a hold of their customer support. They put me on hold for 11/2 hour, nobody answered the phone. I tried chatting the same problem.

The company did provide an unprompted refund which happened to be the same as the amount of extra taxes they forced me to pay on my state return. Still a lot of aggravation and meant I overpaid my quarterly taxes for 2015.

The most unprofessional people at the office located at 91st and Union Hills in Peoria, AZ. Quoted one price for having taxes done and then double the price. Tax preparer couldn't get his computer to submit both federal and state taxes, had to do it 3 times, wasted over 2 hours of my time. Next time just going with TurboTax. Would NEVER RECOMMEND this office or any H&R Block office to anyone. Save your money, go elsewhere.

First of all, for years I had the pleasure to work with ** at Jackson Hewitt for years. And love what she can do for me to get as much money back. Jackson Hewitt's fees were considerable but their office was located 45 minutes away. Unfortunately, this year ** was no longer at Jackson Hewitt. I was bummed to hear that. So on 4-13-15, my husband and I decided to go to a local H&R Block in our small town. The lady who was preparing our taxes was slightly pleasant. However, she did not offer to itemize deductions, or other ways for us to get more money back. We usually get at least $3,000 with Jackson Hewitt doing our taxes. And the lady at H&R Block also did not offer the option to set installment payments if we owe either the federal or the state. We owe $1,005+$12 that was not disclosed to us if they electronically withdraw from our checking account. Not one mention from her about installment payments.

My husband and I witnessed two people that were unfairly charged: the first lady was quoted $95.63 and because she couldn't pay till the following week, they charged her $115 and another lady was charged $241.00. They also said the price is being raised again next week... We walked out of the office... Our appointment was for 11 am and they were 15 minutes behind also... We have decided to use Liberty Tax service!

I was satisfied with the preparation of my taxes. My complaint involves how much they charge for their service - $323, for a simple filing. Shame on me for not checking first.

I just became self employed last year so I wanted someone to do my taxes for me. The last time I went to an accountant, with my wife self employed, it cost me about $175. I figured it would be about the same level of service and cost. Boy was I wrong. The first red flag should have been when the man doing our taxes did not know where to find my job title in his system...Real Estate Agent. The second red flag was when he did not want to look at my business bank account at all. The third red flag should have been when I noticed he was not asking any specific questions about well anything. I felt like he was filling out turbotax online while I was sitting there. By the way, turbotax got more in depth.

I had my taxes done with this company for the 2nd time. Last year went smoothly, this year not at all. I set up for the best of both. I entered what I could and then brought my taxes out and had the gal do the rest. It took her a week to do this and file them. After she filed I found out that she itemized this year so she had me email her what I paid for insurance, prescriptions and then what I paid to have my taxes done last year. I sent this email on 4/2/15 and she still hasn't plugged in the 3 numbers that I gave her. It is now tax day and she hasn't done crap and now I am freaking out thinking should I send in my check and then wait for them to refund what I paid plus what I should be getting. The WORST I have experienced in tax prep before!!! Never again. They can't seem to get it straight!!!

I am a student who actually owes $0 in taxes but must still file state taxes (not federal). I clicked "no thank you" for upgrading to basic from free for federal taxes and I had to manually type in my information. Yet, H&R Block still charged me the $15 for an upgrade. I then spent several hours on 3 different occasions waiting on the phone AND waiting to chat online with a representative. I still have not been able to get in touch with a representative. This is poor customer service as well as deceptive service. I plan to change my review if I receive a positive response from customer service and/or a refund.

Time consuming is an understatement, try complete waste of time. Be prepared to be transferred from one under qualified employee to the next and to spend hours on the phone just to find they don't have a solution. Save yourself the trouble. Thinking about having your tax return filed at one of their locations? DON'T. Again you will regret it. Not only is it a complete rip off but if you run into any issues there will be a complete run around between automated systems and department transfers back and forth leaving you with unanswered questions and no solutions. I filed my federal at one of their locations and was told it would be very simple for me to file my state online being that it was half the price and the return was minimal. I would have rather forked out triple the money than to deal with their customer service ever again. Three hours on the phone with no solution. WHAT A JOKE.

Moved from NY to NC. Had ALWAYS used H&R Block. Got someone named ** last year who treated me like the enemy. Argued at every chance, and NEVER explained anything to me. Cost me big time. This year I went to The Tax Ladies in Brunswick County, NC. Shocking NEWS!!! I got what they call a "refund". Personally, stay way, way away from H&R Block. I was counseled re my taxes by the Tax Ladies, and should NEVER, EVER have to write the IRS that check again.

After seeing the HR Block commercial on TV about having taxes prepared at 50% of last year's cost, I was all in. In the past, a local CPA charged me $60 to do my taxes. Unfortunately, Ms. CPA has retired. My taxes are very basic, other than one child, nothing else to claim. Long story short, HR Block charged me 246.00 to prepare my taxes. After stunned silence from both my wife and I, Mrs. HR Block Lady cut the charges to 200.00 even. When I asked her about that 50% off from the commercial, she stated that that ended in March. When we asked her why it was so expensive, she hemmed and hawed about the forms and whatnot. Are you kidding me? Forms? She sits at a computer with preloaded software and punches in numbers that she is reading from material that I supplied her. The commercial says "Get your billions, America!" Perhaps they meant "Pay your billions, America!" I have learned my lesson, NEVER USE H&R BLOCK AGAIN!!!

I had to ask about the fee before the process was started and the price was identified as an average. I felt it was not out of the ordinary although a bit higher than I would have wanted. I was figuring at the most, another $50-$75 at max because I have two state forms. It was not explained further how fees are calculated and I didn't ask.

I went to my local H&R block office to file my taxes this year because my employer had a data breach with the company that does our payroll and myself and many of my co-workers had our identities stolen and a fraudulent return was filed in my name. I had always used H&R block online - did it myself and e-filed for free and a fee for filing my state taxes online. I brought all my info in and explained to them why I needed to file a paper return.

I have used this office for 10+ years and before 4 or 5 years ago they had grade A+++ service and knowledge. Now they are rude and just don't know what they are doing. Due to their mistakes our return needs amended to correct their ridiculous error and corporate said this would be done and waiting for us to pick up. Each of the 5 times we went to get it ... not done. We have called corporate 3 times and they promised they would "make the owner" make this right and do amended and refund our fees. Still nothing done. I have been talked to more rude by ** than I have ever been spoken to in my life. No wonder this business is going down the tubes and everyone says don't go there if the last resort. Tonight I drove 35 miles away to Camdenton H&R office and they said that the owner of the Lebanon office has deleted my 2014 return off the server. So they can't help with amended. This proves they have something bad to hide.

For the last 18 years I have been filing my taxes with my personal tax representative, and in 2013 I decided to use H&R Blocks On-Line Deluxe service. On March 23RD 2015 I receive a notice for the IRS Form CP2000 which states I left out my wife's wages and tips for the year 2013 on the form 1040. I had no itemized deductions for the record. The software did not pick up my wife's tax information which now I owe the IRS 2,400, plus for the mishap or glitch in the software for 2013. I had both My Wife's W-2 and My W-2 while I did our taxes as Married Filing Jointly with SS # on the 1040 form. I know I entered the information for my wife but, software did not pick up my wife's W-2.

H&R Block promised a free efile. After entering 45 minutes of info I was brought to a page that offered nothing but an upgrade to a paid addition to continue with my federal return.

How does H&R Block charge clients? I was charged $394 ($35 of which is the protection if audited). I have a VERY SIMPLE tax return and can't understand why I was charged such an overpriced amount. Last year I was charged $279 and I thought that was a lot. I have emailed ** in San Francisco at your Geary Blvd location for an explanation but he has not responded to my email. I did notice a sign that said $275 for an hour. I WASN'T there an hour!! I thought the charge was $294 which was acceptable to me. Again, my tax return is extremely simple. I am 65, receive social security and work part time. I have tried to do my taxes myself with the H&R Block computer disk but it's impossible if you're in my situation. Their accountant agreed with me that it's not really possible to do it online myself. I am extremely upset and disappointed with H&R Block's fee structure!!!

I had H&R Block do my 2014 federal and state income tax returns. I didn't ask them what their charge was, assuming their fee would be fairly standard and competitive ($100-200). But neither did they provide me with an estimate as to what they would charge me for doing my taxes. So I was shocked and outraged when they told me I owed them $558.00. Their explanation was that my return was complicated by the fact that I had income in two states and that my work in one state had to be treated as "self-employed" income. But they never told me that this would result in a significantly higher fee for doing my taxes. If I'd known this, I'd never have had them do my taxes. I certainly won't be seeking their services again and will warn everyone I know away from them.

I filed my federal return online and was not able to file my state taxes online. I thought all was OK because I chose to pay for the Best of Both with my federal return. Big mistake! II filed an appointment and was told I couldn't be helped by her because she didn't "specialize" in the service and it is not easy to find someone who does. I was not able to easily find someone to help me with my state taxes because that is something they wouldn't get paid for because I had already paid online. It is a huge hassle to find anyone willing to return my call who would be willing to help! It looks like I'll be paying (again) for my state taxes to be done. I will NOT be paying H&R Block again. I will not be using H&R Block in the future and I will make sure everyone I know will know to avoid this company.

On April 8 2015, I went to H&R Block to do my taxes. For three years, I've been out of work due to a work injury. Last year, I withdrawn my retirement fund due to hardship. 10% of taxes was taken out before I got the money, but I was told I had to file it cause the retirement fund company did not know that the 10% percent would be sufficient for Hawaii tax code. So I went to H&R Block, took them only 15 min to do my taxes which only $75.00 is coming back from state taxes and H&R Block charge me $386.00 to do my taxes. That's a complete rip off. They don't have any shame on their charges on an unemployed person.

Just filed my family taxes with H&R Block 4/7/15 because of fafsa time restraint due to surgeries. We are all dependents -grandmother and children- under my head of household mother who is a contractor for military ship. We got charged for $213 for a single simple W2 (x3) no deductions from anything filing. My mother owes $3600 plus for federal. I did this W2 (x3) Paper filing my senior in H.S. for part time jobs and college; I could charge $25. I got about $3000 back total from state and federal.

We got an appointment to file our taxes. It took them more than 1 hr to enter everything. Person was not knowledgeable, it was a very simple one file - state and federal, no mortgage or anything. I even had with me last year filing. I kept asking her why she was taking standard deduction and not itemized, she said that it did not qualify and the software did not allow it. They took 500 for filing our taxes. I was not convinced and I did it manually and found out that she did not take CA taxes into consideration and that was the reason of miscalculation.

Be warned. Last year was my first time to H&R Block. They charged me 50.00 to do my taxes. I make under 15,000 a year. This year I went back expecting another 50.00 charge to do taxes again. Not only did I OWE 800.00 to the state, I also owed H&R BLOCK a big whopping 250.00! They never disclosed what they were charging me and when I asked the preparer about it all she said was "Sorry, it's too late, you must pay what you owe for the time (20 min)." I never ever will recommend or go back to H&R BLOCK.

We've used H&R for the last three years. Simple return, W-2s for my wife and me. We didn't have a printer at tax time in 2013, so we started using them. Since then, we have a printer but H&R was easy and cheap. We paid $50 in 2013, $50 in 2014 ($80-$30 coupon) AND $271 JUST TODAY FOR THE SAME SITUATION!

H&R Block is the most unprofessional company ever. They lie to you, don't return calls, blame you for the mistakes they've made and could NOT be more RUDE about it all. They screwed us. Thinking the rudeness was just at the one office, we found out that it is apparently company policy, to treat paying clients like crap. I would highly recommend anyone else do your taxes. We will NEVER deal with them again. After months of nothing but the run around from them, we found out they had held our taxes captive and we couldn't even file elsewhere. They ultimately filed without our approval, after repeatedly telling them they were not authorized to do so. BEWARE. They are so shady. We are truly blown away that a company this big is so inept.

I went to H&R Block this morning for the first time ever. My taxes have always been very simple, but this year was a bit more complicated as I was self-employed for a period of time. I needed to amend my taxes and needed assistance. I figured I didn't know anything about this, but it should be a breeze for a tax professional. I was wrong.

I have filled tax with help of H&R block on Jan 28th and it's been more than 2 month and it's still stuck. No one responds well from their end. They keep on saying wait for a while. I am in India now and it's difficult to call back them every night. I will not recommend anyone to go for it.

Horrible service in over 45 minutes late at the 220 Sansome H&R Block location in San Francisco. Never go there!

We went to H&R block, have been for many years, took preparer about 20 minutes to do our return which we owe taxes to both federal and cause we had a distribution last year, we were charged 299.50!!! This is crazy!! We did not pay half as much as this last year not to mention that is what we have to pay into federal... She said “it was because of more forms that had to used”, still this is too much!!! They get you in and prepare your taxes then you find out how much your fee is and like us we just saved enough to pick them up from a month ago!!! Now I have to call both fed and state to set up payment plans. We will not be going back next year, never again!!!

Went for tax preparations for my husband and myself. I was quoted $100 over the phone and they proceeded to charge me $382 for a simple tax return! Duh. When I went to pick up my taxes to be sent out, my tax preparer told me to close my business and find a real job. They did nothing for me because there were no errors in my taxes! STAY AWAY!

I went in to see H&R Block six weeks ago to start my taxes. The person I saw was named ** from VT H&R Block. She was every bit a tax professional and was not a very friendly person. We started the taxes and I forgot some information so I had to bring it back later. My kids are twin boys. They are a little rough and tumble. So they were making some noise, and running around like kids do. Well it was six weeks later I had finally got around to getting the stuff I needed. I brought it in. It was just a couple of things. She could have finished my taxes in a few minutes because she had already inputted the wages of my wife and myself. I called a couple.

For about 10 years I used a tax preparer who would charge us $150. Our tax person had gotten sick in 2010, so I used a CPA who charged me $275. His preparation was nothing different than our prior experiences with our previous tax person. Seeing that there was nothing special about our situation (House/Kids/RV... NOTHING ELSE) in 2011, I started using TurboTax. I purchased from Costco for about $49. 2011-2013, we had basically the same returns as before. This year, I again purchased TurboTax. TurboTax calculated that we owed about $26,000 for 2014.

Had my taxes prepared by H&R Block this year from recommendations of my brother. He made the exact same amount of money last year as I, and was charged $100 less than me. He was charged $130 for his tax return, and they hit me with $216 with $25 coupon. Go figure. What a crock, with no explanation. At least, the people were nice there, but still?

Went to get my taxes done because I wasn't sure of few things due to a divorce last year. They had no knowledge about questions I had and guessed their way thru my tax returns. They charged me almost $400 for something I could have done myself in turbo tax and before she even knew exactly what to send the irs she accidentally hit the submit button to send my return. Their answer was I should go to the irs building and tell them what happened. Never go there. It is a huge rip-off and they are scamming people.

Ok so I have been waiting since tax season started to receive my check from H&R block and I just now get a notice that I will have to go in and pay for my return which, don't forget, there is a late fee everyday and I haven’t know this for a couple months so I owe them all this money for no reason and on top of that when I’m able to pay for it I got to wait another three weeks after.

I am retired. I had cancer this last year and I had bought a house. She didn't deduct the full amount for medical or the house I bought. I would have to pay into State with the refund I was getting back from Federal. I was left with $50.00. She spent 45 minutes on the return and billed me over $300.00. It was a pretty straightforward return. I took my return back and went online with TurboTax. I tripled my refund from Federal and paid less to State.

H&R Block Deluxe and State software - I have been using it for years. This year I could not e-file NY state return due to some software bug. Used a chat option on their customer support site. First time around got a case number. Next time I used it: they could not find the case number and closed chat in the middle of the conversation. Now, I am stuck, since NY State requires me to e-file, since I e-filed a Federal return, but a bug in their software won't let me do it. I am not going to use their chat any more. Awful experience that left me in a bind.

238.00 for 10 min of work on a short form, nothing to do but sign here, you don't know what you're signing. What a rip-off. I could of went to Wal-Mart 75.00 for the same return, you get what's left.

We have always used TurboTax, but this year we decided to give H&R Block a try to see if there were deductions we were missing as we always have had to pay. Basically we paid $234.00 dollars for someone to fill in the blanks just as you would do with TurboTax, which by the way we were never told anything about the fees, but our fault, we did not ask. The person that did our taxes was obviously not a tax consultant by any means. As she was filling out the form, she had to read everything as if this were her first time ever using the program.

Having successfully used H&R Block's tax program, I scheduled an appointment with H&R Block Premiere Office, as I had to submit a 2014 return based on a complex trust. The northwest Austin office provided the date & time to meet with **, which I accepted. 2 days before the appointment, I received a call to reconfirm my appointment. I arrived 5 minutes before the appointment time and then sat for over 40 mins waiting for her. I was so irate at that point, that I told the receptionist that I was leaving to find someone interested in my business. The receptionist was courteous, but could only offer me "water," which didn't solve the problem.

We ask upfront how much, the girl said $90.00. She said "leave them and when we are almost done we will call you in about an hour." 4 hours later they called us and I was busy so sent my daughter. WOW charged her $275.00. I later looked at her taxes and took them to a good accountant and he could not stop laughing at what a mess they were. He said there is no way a tax person did this, it would be impossible. They filed her as a corporation she is a college student with 3 W-2's and 1 1099. They never called us to go over anything, they never called to tell us it was going to be $275.00. When I called corporate they were no help and told me the person who did her taxes is a receptionist. This place should closed down, at least the one on 21 mile and Card Rd in Macomb, Michigan.

I've used H&R Block for at least 25 years. This time I actually broke even, but felt like I had been robbed when it was time to pay. For the last few years, I've paid approximately $260 which was plenty. This year it was $475!! I'll never use H&R Block again.

Though I liked the tax preparer the $442 was a complete shock!!! I got back $282... I'm using a good friend next time, or I'm going to get Turbo Tax. That was too much money! Won't go back again... :(

We had H&R Block prepare our taxes and paid for the peace of mind coverage. We were audited because of a mistake made by H&R BLOCK. I filed the claim in Nov. 2014 and have contacted them multiple times every month. They keep closing the claim and do not return calls. Stay away from this company!

The lady who did my taxes was very polite. But also very pushy. She made it all too clear that my information could be hacked. And almost that it would be. She judged this off of less than a dozen people out of who knows how many that had been in her office... she made me nervous and therefore got me to pay triple what I expected to pay this year. I feel taken advantage of. And very upset with my outcomes. I've used H&R for the last five years or so. And was always happy. But I will never again use them again. Because this year they used me. Very unhappy and hope you all go to TurboTax instead of these rip offs.

I had an appointment with H&R Block on 4/4/15. My income tax preparation took 1 1/4 hours. I had all info with me. The fee for an adjusted gross income of approximately $21,000 for a retired person was over $500! Even my preparer, a very nice woman, was appalled. She gave me a coupon to reduce it to $453.50. Of course, I'll never go back! They really need to be investigated! CONSUMER ALERT: STAY AWAY!

Just trying to figure out why H&R charges so much!!!!! How do a bunch of Data Entry people get more per hour than my Doctor and Lawyer. I hope the folks working there are getting at least $50 per hour. The only one getting billions is H&R. My advice is to go to a CPA. Smarter, cheaper, faster. Just my 2 cents.

My husband and I normally do our taxes ourselves, but this year with all the changes, we decided to go to H&R block. This was a massive $250 mistake. We filed our taxes on February 2, and 2 months later, we have yet to see our refund. We have been informed by the IRS that we are about to be audited when we called to check the status. H&R Block took it upon themselves to file for Medicare on our behalf because we do not qualify for the ACA. They caused us to lose our SNAP benefits, and our kids' healthcare because they inputted what we made in 1 year as our weekly wage! We are a low-income family, and the loss of our benefits has now caused us to burn through our savings account, and just this week, get evicted. So thanks to H&R Block we have no benefits, no tax refund, a pending audit, and no home. Thanks H&R Block.

On Tuesday, I stopped in the Oxford NC office and set up an appointment for 9:00 am on Friday April 3, 2015. We arrived at the office around 8:55 am. The lady at the desk asked if we had an appointment and we said we had. She asked with whom, and we replied we did not know since our previous preparer, **, for the last 10 yrs+ had recently retired. She asked us to take a seat and someone would be with up shortly. Several minutes later, an associate ** walked in and went to her cubicle. A gentleman then came in and said he had no appointment. When ** came out to inquire who she was assist, the lady at the desk gave her the gentleman. The lady at the desk then disappeared into the back area and we never saw her again.

I had terrible experience some 25 years ago - they lost all my paperwork I had to refile. Fool me once, ok; but twice, shame on them. Do not use the Elechester office. They can't get an appointment right.

Went into H&R Block today, I started my conversation off with, "I have a 1900k form from Paypal, the account was set up to accept payment for a not for profit group." Lady said I would have to pay the taxes, I repeated myself several times that none of funds went to me, they all went to the not for profit group. Then she tells me she been doing this for 25 years and have never come across this before. Spoke with 2 other H&R Block employees and none of them had any advise for me. Came home and called an independent tax preparer and explained my situation over the phone and within a few seconds he provided me with all the information I needed to know. Going into a H&R Block office was a waste of my time!!!

We have taken our taxes to H&R for ten years. Never had a problem until this year at FORT GORDON GA. First off, the "manager" did our taxes the first time and left off an earned income credit. We received a note from the IRS that we qualify to get that which was over 1000.00. So we took it back to H&R and the "manager" was gone and another tax professional couldn't figure out the problem. So she set us up the next day with the guy who messed them up in the first place. He filed, said, he fixed them... again.

My wife and I went to the local H&R Block office to discuss getting my taxes completed with them. After talking for a bit we decided to let H&R block do our taxes. ** was the lady that took the job. We dropped off all of the paperwork she requested the same day which was either March 4th or 5th. The following week ** had to go fishing for a week. The week after that I did not hear anything from her so I called the office on March 17th to find out she was gone fishing for another week. I received a message from ** on Sunday March 29th stating that she was in the office for 10 minutes if I could call her back to discuss some things about my taxes. I did not get the message in time so I called on Monday the 30th. I answered the questions she had. As I thought about the situation I decided to pick up my taxes and have someone else do them.

It cost me $427 to file my taxes, more than half of my total return! I'm a full time teacher, and travel at night for graduate school. Having student credits I was anticipating a substantial return, instead I left feeling completely taken advantage of by this outlandish charge. When I was trying to clarify these charges with my "tax professional", I felt rushed out of my seat because the next appointment had arrived. This is a scam, I highly recommend seeking out other services when filing your taxes!

Very disappointed!!! I would like to first of all say, my tax specialist was very nice. I did receive my refund promptly. It was a check from H&R Block, not the Federal Government. I also knew the fee for my tax preparation would be coming out of my refund check. I was not aware, however that H&R Block would be taking out an additional 35.00. Upon receiving my check, there was a 4 digit code at the top of the check. I called the 800 number and got that authorization code. Apparently, the bank was suppose to get the authorization code, not me. This resulted in me having to go to H&R Block to have them void out the original check, request a direct deposit. I was told initially this would take 3-5 business days. Not so!

I had may taxes done today at H&R Block and I could have messed up less on my own for free. Not only does the Block charge exorbitant fees, the new computer program that they are using messed up my taxes so bad that it erased my 2014 income when sent to the IRS after I had paid. The program was also acting erratic while my taxes were being prepared. I received a call from my tax preparer after I had left. She told me what had happened and said that I have to wait until the IRS sees the error and then we can amend it. THAT is unacceptable. H&R Block is a billion dollar industry and has been around for years yet shouldn't it beta test its new programs to clean out glitches before it launches them out into the public? This episode has caused me undue stress, is wasting my precious time, and is costing me money AND, this is just the beginning.

As usual I filed my federal and state taxes via H&R Block. I thought it was simple since I had no deductions. I am being charged 297.00 to pay for my taxes which I think is a real ripoff. The person I talked to could care less about what they were charging me. I am going to pay them what I can afford. Don't file with block anymore.

If I Could give this place negative stars, I would. I'm not one to yelp, or do online ranting, but my experience with this specific location, as well as H&R Block customer service to resolve this issue has been horrifying. I made an appointment with a gentleman who was supposedly an accountant for H&R for ten years. When he called me back to his cubicle he asks me "Am I doing your taxes?" I was thrown back considering my appointment was specifically scheduled with him. In the start of my process he didn't even acknowledge when I told him I was referred (because they have a referral program) AND that I was there for the 50% Off Last Years Tax Cost promo. After almost THREE HOURS of me helping him throughout the computer system, suggesting the RIGHT buttons to click, my taxes were $2,000 less than they have ever been in previous years, and he charged me almost $600 just to file there.

I sent my husband to get the deluxe software as I have for the past three years and when I went to open I discovered that the deluxe now is not deluxe. In past years, the deluxe had both Federal and State return but this year only Federal. No warning that they changed the definition of deluxe and that it has little to offer over basic. What a scam! Going back to Turbo Tax. I went on their website and could not find an email address to send a complaint directly, so I am thankful for this site to voice my complaint and warn others.

My wife and I used H and R Block this year for the first time and they shafted us too. They refused to give us a price until they were done. Our bill was also $400!! We will never use them again. Crooks!!

Since Turbo Tax had a problem with hacking recently, I thought it wise to go to a nearby H&R Block office for my 2014 tax filing. I was told the price would be around $375 because I needed schedules B, C, and D completed. $375 seemed awfully high so I elected to stay with Turbo Tax again this year and ended up paying $91.50 which included both Federal and State returns. Schedules C and D were not required.

I went and got my taxes done (federal, state, and local). I had to pay state tax (387.00) which I never had to pay. When I got home I noticed the state tax was deducted from my refund. I was told I still had to pay it. I am confused why I have to pay twice? I have called H&R several times and they will not return my calls. I pay $273.00 which was ridiculous. I will never go there again. Besides, I do get a refund for 4 to 6 weeks and was charged the rapid refund. I feel ripped off.

Even though we are Canadian, we file a US tax return yearly to recoup taxes withheld from gambling wins. Generally we use H&R Block in Canada to file an "NR" return. (non resident). Up to this year, filings have gone smoothly, except for last year, when the mail didn't get to the US tax office from Canada. We had to refile. Since we live in the US for 3 months over the winter, we decide that in order to avoid the mail problem again we would send from our Fort Myers address, feeling like US to US address should mitigate mail complications. We have a sizable refund due, and we wanted to use a good tax return firm and ensure that we had it done properly. So we went back to H&R Block who had serviced us well in Canada.

I received an audit letter in Jan. 2014 for year 2012. I contacted the IRS who told me of what paper work was needed. I called and recorded calling a local H&R Block office and said, "I'd be in" but was told no appt. necessary. I paid for the peace of mind as I have for years with Block. I took my papers in where copies were made and was told they would fax them over and if I received more IRS papers to bring them in. My claim was denied! They said it was because it was not within the 60 days. This is not true. They said they have no records of me coming in within the 60 days. So a couple more claims was denied all with the same answer.

Had a $5.00 rebate for buying H&R Block Deluxe. Sent it in with everything asked for. After 5 or 6 weeks I received an answer that it was missing the original UPC. Since the box had 2 UPCs on it I sent back everything with the second original UPC. Received another email that it was not correct.. This really upset me because I used the program to do my taxes and because of a problem with the program I could not e file. My wife was 64 years old until September 2014. She had health care from NY State market from Jan to August. In Sept she went on Medicare at 65 years old. The program said "Since she had state insurance for 2014 at 65, (which we didn't) we could not e file our taxes. So I mailed them in.

For the Tax Year 2013 I had H&R Block prepare my taxes. First the representative did not compute my quarterly taxes that I had paid correctly and I received a letter from the IRS stating I had paid more than was reported by H&R Block. Then, when I filed my taxes in 2014 I found out I owed the IRS $1,490.00 in self-employment taxes from 2013 which H&R Block never advised me about when they told me my quarterly income tax payments or even advised me that I needed to pay my Self Employment Taxes. Now I owe the IRS $1,490.00 in taxes for the 2014 tax year. I went in to the H&R Block office and was told to just pay the taxes and forget about it, it was not their fault and they will do nothing about it.

I used H&R Block to do my simple returns and thought using their prepaid card would be expedient. One screen in the flow asked how much to put on the card, in hundreds. I put $200 and it also asked if I wanted to see other prepaid card offers, so I clicked 'yes.' Yesterday I received an email saying that I had $210 and to click on a link. Several attempts resulted in server errors and a note to close the browser. So, I tried to use the Emerald card, but it would only accept $27.

We recently moved to Ketchikan, AK from Vancouver, WA and wanted to get our taxes done locally to support the local economy. A few years ago we started having our taxes done elsewhere as opposed to doing them myself as they just became a huge struggle every year with the increase of the number of rental homes we have. The cost was not cheap (an average of $400.00) between two different places, but worth it for the peace of mind. We seen to ad on TV for the 50% off previous cost at other institutions and decided to give H&R Block a chance. So we made an appointment, went in and dropped all of our tax information off and sat with the preparer while she entered a good part of the taxes. Why? That is why I hire someone else to do them. Our taxes were prepared for them also on spreadsheets, along with all the necessary forms. It's not like we dropped them off in a shoe box.

My husband & I went to H&R block. They tried to say all we'd get back is 300$, but they were charging us 400$ to file. My husband asked about being able to deduct gas expenses for all the driving he did. He's an independent contractor. They said no. My husband ended up filing with TurboTax and not only did he get over a grand back, but he was allowed to use those gas miles as a deduction. File your taxes at TurboTax, because they REALLY do get your billions back.

I had my taxes prepared at the Cox Creek H & R Block office in Florence, Alabama. They were not time consuming or very detailed, just a straight forward tax return. I had a $20 off coupon and still was charged $213.50. I was stunned that I was charged such a fee! I will never use H & R again. My extended family uses a local owned tax service and had many more deductions, etc in their preparation and were charged $75. I used H & R Block because two years ago I used them in Florida and was charged $40.00 so I felt that they would be no more than the other company. I feel taken advantage of. I had no problem with the person who did the preparation, she was pleasant.