H&R Block Reviews

My husband and I went to file our taxes and realized we were missing some information about our cross-country move and one of my W-2 forms from the other state. Also Leah who was doing our return did not know what one of the numbers was on my husband's W-2 so we needed to inquire about that from his employer. We filed most of the information but said we would drop off the rest of the information soon. I came back a week or two later and left my packet including all of my W-2 forms, all of my receipts, and the previous year's taxes. I did not hear from Leah so I called the next week to ask if she had received our documents. She told me yes she did and had left me a message saying so. I told her I had not received any message from her.

I received my emerald card with my tax return on it. 24 hours later my purse and my card were stolen. I canceled the card but not before 1000 of my return was stolen. This happened on 2/26/16. It is now 4/7/16 and after faxing over my police report, I was denied my money that was stolen from me. To top it off, they will not tell me why I was denied. I was told three separate times that someone will call me and it has never happened - I have always had to call them only to have to tell my story over and over. I have been using H&R for years, but they just lost a dedicated customer - for good, not that they care.

This is the first week of Apr-2016. Three weeks left to go before the tax deadline. I found a major bug in the H&R online tax (T1). Capital gains is proceeds of disposition minus adjusted cost base (no expenses). If this number is negative (proceeds is less than cost), it is capital loss. The tax 2015 online H&R Block calculates the above as CAPITAL GAIN. All of sudden I owe lot of money to CRA in error of course. This issue has been moved to senior people at the H&R. This software was certified by CRA. So what has gone wrong that it took this long to discover the problem? The support person (Cheryl) went over and did my actual example. She was also very surprised at this major bug. They are looking into this matter.

They CHARGED me $757 in Fees for JUST the 1040's for 2014 and 2015, REALLY?!! I will never go to H&R Block to do my taxes ever again!!! $379 bucks each!!! What a rip off!! Never again and I will Never Recommend them to anyone else either!!! They literally took All my Refund for 2015 except for $9.00!! Not a Happy Camper right now!! Wonder how many other Retired people they Ripped Off!! The government should regulate these people as to how much they can Charge Consumers/Seniors!! Just to fill out forms!!! REALLY H&R!!!

I was at the H&R Block office at 80 regent street in Fredericton / NB, and wanted an instant cash back option for my 2016 tax returns. They charged me the amount for cash back $275, made me pay it through debit card. I asked after that where is cheque? The gentleman said "Oh sorry I sent it normal way". I am calling them many times for refund and they never did so far. I been waiting now 5 weeks now and never heard nothing about refund and my tax return. That's awful. That should be compensated. It's not fair and I feel they ripped me off. The government charges extra if you have delay to make payments on any bills, and they receive the deductions on time. Why they make me wait that long?? I need help. Thanks.

I had H&R Block do my 2014 California taxes. I purchased the "peace of mind"... I had my tax guy look over their work... they did not include my schedule "A" form, cost me $150.00 to fix their "work" to get my $1100.00 that I had coming! They refuse to reimburse me for the fees because I did not give them a chance to fix it! Why should I?? They didn't do it right the first time!!! The employees at H&R Block are apparently all fresh out of school and have very little tax law knowledge!!! Go to a reputable tax guy and get it done right for probably the same price... maybe cheaper.

I went in to the Huntington Beach Office for a very simple correction to 2 prior years taxes. The correction centered around IRA contributions. They told me incorrectly that the amount of my contribution was limited due to my income. I told them Turbo Tax disagreed with that information and would they please show me the IRS guidelines. They send the guideline and of course they confirm that I could contribute the full amount. So I highlighted the section and sent it back asking them to reconsider. They told me that they would not risk their license to do as I wish, still with no specific indication of what rule I was asking them to break. So I then wrote to the office supervisor. He said he supported his agents' decision. So just in case I was crazy I called a CPA I know. He confirmed that I was right and what did I expect since H&R Block agents only get 8 hrs of training. Extremely dissatisfied!

I had my income taxes done at the H&R Block/Block Advisors office in Ardmore, PA, on Saturday, April 2, 2016, by a man who had been doing my taxes for the past few years. I received a bill for $786, for which I wrote a check on one of my accounts at PNC Bank. The tax preparer told me that my check would be processed electronically - as it had been in previous years. After absenting himself for a few minutes, he returned my voided check to me and asked me to sign a slip of paper which he said was simply to acknowledge that I would owe $30 if my check bounced. Upon reviewing my bank account the following Tuesday, I discovered that Block Advisors had charged my bank account $875 instead of the actual $786 amount of my check. When I complained to the office, the manager refused to rectify the matter, referring to the slip of paper that I had signed, in which they had slipped the higher amount without calling it to my attention.

Hello, I have a problem with the CRA (Canada Revenue Agency) and H&R block who has done my tax returns for 4 years. I know some tax rules but not all, that is what I pay H&R block to prepare my taxes. I invested in the stock market using a credit line and thought I could deduct the interest on the borrowed money. I found out the hard way when I received a letter from the CRA saying I owe them 5200.00 for 2013 and 2014 for falsely claiming the interest. Now why didn't H&R block catch this? I found out by calling CRA that only dividend paying stocks are allowed. Why didn't H&R block tell me this? Now I believe CRA is investigating 2011 and 2012 which was filed the same way and I think I am going to pay back the interest I claimed on these two years again. Isn't this H&R Block's fault for filing incorrectly or notifying me to let me know I couldn't claim the interest? What do you think I should do here?

I needed a print out of a previous year's tax return for the purposes of getting a mortgage. I called ahead to the office I had gone to in previous years and asked if I dropped by after work, would it be possible for them to print out my return for 2013. The person I spoke to on the phone stated that as long as I brought in my id, they'd be able to help me. So I said, "Great! What are your hours?" The person stated, "we are open until 9." So I said that's wonderful and I would be dropping by that evening. (This would be the ideal time for the person to set an appointment if it was necessary, which they did not.)

I paid for a state return, and it generated a wrong one. I re-did it, it corrected, but the system just sent out the wrong one. Now I got a letter from state to deal with penalty/interest etc trouble. The H&R block also delete review on their website. Horrible service/vendor and never use it!

I have been going to H&R Block for years. Douglas ** from the Crystal office has done my return for many years and has done a wonderful job. He is so thorough and always very courteous. I will always ask for him to do my return.

I don't usually ever write a review but people need to know and how mad I am! Unreal. I’ve been going through H&R Block for 14 years now. Never been charged $550 to do my taxes as my brother has same tax credits and claimants as myself and was charged $220! H&R Block is unbelievably the biggest rip off I've ever seen! Even when the lady told me the amount I said, “I don't want to go through with this, it's too much to pay”. She told me it's too late to pull out! They see the tax refund you're gonna get and think it’s ok to make some price up as they go! 100% false advertisement! Totally took advantage of me and need to be shut down as I'm looking to take this to the next level and take legal action! Anyone reading this go through TurboTax or another tax place. There's no reason to be charged outrageous by a multi-million-dollar business especially one that's taking advantage of people!!!

As a word of advice please be very careful when you are filing your taxes through the IRS Free-file program tax software partners. It will always start free but then they will find a way to scam you out of your money and they are very good at it. Last weekend I filed my taxes using the IRS Free-File program, through H&R block and had a horrible consumer experience. I also started a petition to see if we can gather support to stop these dishonest business practices commonly used by tax preparation software companies. Always read the fine print and ignore the ads. Use the H&R Block Software at your own peril.

Went in, had my taxes done. H&R Block was saying, "Get your taxes done, half price." $195.00 is that half price, she said, "No." I ask her, "Why not?" She said because I never been to H&R Block. I did not file with them last year. Ad on TV never said you had to be a old customer to file. I gave a check. They took my money right out of my bank before I could think about it. Way too high for a simple straight tax 1040.

I wrote a review on H&R Block, seems as if they made an error on my taxes last year. Because of the mistake I owed the IRS $18,000.00 this year and $18,000.00 last year and another $4000.00 for quarterlies. I did owe the money but I got a huge refund last year because the taxes were filed wrong and I should not have. I did owe the money but I would have handled it much differently had it been figured correctly. I questioned the preparer why I was not paying quarterly's and she said I did not have to, so wrong. H&R Block came back with the peace of mind I paid for. They refunded my cost of the tax preparer for 2014, nearly $400.00. I don't know if they paid the penalties but they said they would. I did pay over $200. In interest, they also sent me a check for $5500.00 for compensation.

I just had my taxes done at H&R Block. I have been going there for better than twenty years, it took him 30 minutes to do them, simple form and was charged 269.00. Three days later my father has his done and he has a bunch of interest and iras and took a lot longer, but he was charged 136.00. This is **, make up any price they want. It's bad enough the tax man rips you off now H&R has got on the bandwagon. Needless to say me and my father are done with H&R Block. 20 year loyal customer cheated. GOODBYE CROOKS.

We went to H&R block to do our taxes back in 2013. When we went back in 2014 the numbers sounded way off so I was skeptical they did it right. They looked over everything and assured us that 2014 was correct... only to get a letter in the mail from the IRS that we owed 9K from 2013. They messed up our taxes horrendously missing 9K. Now we owe 12K due to fees and the like. We went to them in March of 2015 with this information, and it is now exactly a year later without any resolution whatsoever. "We're looking into it" Bull. Do not go to these charlatans. They'll take your money and not stand by their word.

I have used H&R Block services in the past dating back about 15 years or so. Mainly in their office locations where I happened to live at the time. I have a very small business as a tradesperson in building of homes. Last year I used them (at an office location) because I had moved in 2014 and wanted to be sure my taxes were filed correctly with the proper towns, cities, etc. So after the gentleman took all my information, entered it into his computer (which took all of 20 minutes) he prints me out a bill for his services; Wow!! $503.00 - I almost lost my breath. One 1040EZ, Schedule C and change of address.

Generally terrible experience which started out well. I went initially to the H&R Block Northpoint Office to check cost for preparing a tax return for a small trust I have held entirely in one account at Schwab. The two young women there were very pleasant and eager to be helpful and said there was a 50% off offer for new customers so it should be around $100 but they needed to have their more experienced supervisor look at it. Next day they called me back and said only the H&R block Sansome St. office could do trust returns and they would transmit there the documents I left with them (a copy of the return from the prior year, 2014 and the current 1099 from Schwab). I waited a day to call the H&R Block Sansome St. office- but they hadn't received anything and didn't know anything about it but they would take care of it. Next day no call so I called them; they still didn't know about it as the Trust preparer was at another office.

I am so disappointed with my experience with H&R block. It is true, filing on their website "shows" that you will get the maximum refund and I fell for it. I completed my tax application, paid for the service, hoping that they would help me to file it correctly. Upon completing my application, I was not able to submit due to an error and the support team member, to fix the error, asked me to uncheck a box that would submit my tax application without form 8962. She mentioned it will not be a problem and they will take care of any issue if raised by the IRS.

I feel like I have been robbed. My husband and I did our first year of joint return filing. He did it for us both while I was away. I later had to show up to sign the necessary documents. I was in a rush because I had to drive quite a distance back to work and I did not want to be late. In a hurry, I signed all the documents necessary and this old lady took her precious time. Before filing, I emphasized to my husband not to rush the income tax return process; I told him not to fall for the "$500 loan immediate tax return" deal. It was imperative to save money by being patient. So when he made his selection, he chose to do the regular filing which never really costs more than $10-20. After the filing process, I learned that we had been charged almost $400. It is now months later and we still have not received our refund. WORST TAX RIP OFF EVER!

I went to the Southside H and R block to file my taxes and Mr. ** was extremely helpful, friendly and knowledgeable. I had to call the office back later on with an update on a form he needed from me. Somehow I was put through to a John ** who had zero phone savvy. He kept speaking over me and complained that the line was bad and he couldn't hear me even though he didn't stop talking once. After approximately 3 rude comments from him he implied that if I couldn't download a school tax form from the internet, perhaps I'm not bright enough to even be attending school. This guy was the most obnoxious excuse for a person I have ever dealt with in public and I will certainly reconsider my tax preparers in the future.

Used this company's software for 7th or 8th time again this year, but should have known better after finding a mistake in their software and calling them 3-4 times and them not believing me. Anyway, pretty much wound up on a screen that would not let me opt out of having a tax professional review my return in 48-72 hrs and paying a lot higher fee. Called their 800# and reps say they can't reverse my choice without deleting hours of information I had already entered. So... decided to pay the price myself for their trickery and grin and bear the experience of dealing with them for one last tax year. Huge mistake and giving them way too much credit by hindsight.

I had H&R Block do my taxes this year. I have a very simple 1040 ES form. About. A half hour work! They charged me $447! I think this is outrageous and a rip off! We are at their mercy!!! I will never revisit H&R Block as a certified CPA will do my taxes for about $200 and offer the same guarantee as Block! They are really ripping off innocent people! Look for a CPA next time. I am.

My tax service provider at H&R Block today (Oak Harbor, WA branch) was outstanding in all areas of service. However, one female (who never identified herself or her job title) was exceptionally rude without any clue in regards to customer service. She rushed my agent as we were verifying property taxes with the county treasurer on the phone although I was the only customer in the building while three other employees were idle in the office and no other customers were present. Even the waiting room was void of anyone. Why she cast her sense of urgency upon us at $300.00 an hour was beyond me.

I tried to pay one of my bills by setting up auto payment with the routing and account numbers associated with the card and was declined causing a late payment fee and a returned payment fee so I did not try this again until recently. I called the customer service line before trying it again and was assured 100% by the woman on the phone that it would go thru and if not they would be responsible for any fees for late or returned payment fees. Well as you can guess the payment was returned and when I called of course they gave me some line of crap why they were unable to process the payment and they were not responsible for any fees as the transaction never went thru on their end and it was the other bank that made the mistake. To anybody reading this I would not attempt to use this card or even H&R Block for that matter as they are all crooks.

I was totally misled by the people at H&R block with the amount that I was to pay for processing my tax return by more than $300. According to what I was told on the phone it should have been no more than $250 and it was, in actuality, over $500 by the time they added in their "oh, by the way" fees. As far as I'm concerned, I will never let them touch my tax stuff ever again and would only refer somebody else to them if I was seeking some sort of revenge on them. And they say that car dealers are dishonest! The car guys could learn a few tricks from these guys!

We had to send our insurance papers into the IRS because the hr program I used at home never took our insurance. H&R Block office did them said we were getting 4000 back so I go pay again for them and she tells me we are not getting anything back and we owe the IRS $190. I told her there is no way it can change that drastically. She said that she believes she did them right. I sent my amended return I did at home not H&R Block and sent everything to the IRS. Last year I used Turbotax and I can say that I will be doing that this year. Screw H&R Block.

Last year I did a (online - cloud based) filing for federal and state. The filing did not go as smooth as I hoped for. There was some glitch, and I ended up doing (and paying for) it twice. This year I decided to install the software on my laptop and take it from there. As it turned out: I could not import the data from the previous year (H&R Block online) to my locally installed program. So I did enter the data manually - not a big deal. I also did not e-file... Just printed everything and mailed it out.

For 3 years I had my taxes done at H&R. I paid over $300 the first year. Over $500 the second year. Over $600 the third year. Then I realized I just could not afford that for pretty simple returns. I took my returns from last year to a new tax professional. Immediately she noticed that I had not taken the American Opportunity credit. With 2 kids in college that was a refund of $2500 for last year alone. Certainly would have helped last year when they told me I owed $5000 to federal and state! I was somewhat stunned because I felt as though the woman who had done our taxes for 3 years had gotten to know us.

Wished I would of read the reviews on here first, I had to learn the hard way. Just had my taxes done and was charged $399.50 federal and state return. I had no refund coming then they charge me that much to do them. My advice is stay away from this place. I could of had a CPA do them for half of what they charged me. TERRIBLE.

Don't let H&R Block do your taxes! They have ruined my experience twice by not filing properly. Arbitration was so busy it took them 30 days to contact me back (So I know I'm not the only one). When they called me we got nothing accomplished. I will never use their service again! And I will continue to let my friends, family, co-workers, facebook, twitter, instagram, etc. know they are not who you want to file with. Ever!!!

For the past two years I have used H&R Block. I just returned this year and found H&R Block to be a complete rip-off. It's nice you advertise that you're giving thousand dollars to random customers, but in return you screw the rest of us by charging nearly $100.00 more. It cost me over $400.00 to do my taxes. It took him all of 35 minutes to prepare my tax return. I will never again use H&R Block. I have a very large family that has used H&R. After telling them how I was totally ripped off they are going elsewhere. I will make it a point to let everyone I know to steer clear of very overpriced company.

Had fraudulent transactions on my card. Called as soon as I found out which was the same day and was advised to deactivate current card and get a temporary one in which I did! My remaining funds still haven't been transferred and on top of that no one has even contacted me about the fraudulent charges!! Customer Service is a complete joke and offers no help. All they do is read from a piece of paper.

I usually file in Astoria, which I am very satisfied with. However, I just got engaged and have been staying with my fiance in the city. My return is very simple. Jeanette told me to call in two weeks, as she needed to send for a form. I called, and she did not return my call. At one month after giving her my info, I still did not hear from her, and I think everyone in that office knew my number as I kept leaving it. After over a month's time, I called to get my file so I could bring it to Astoria. They could not find my file. I am not one of those people with "mucho money". I think that Jeanette put me aside for those other people. This whole thing has been getting me sick. I finally got replacement forms and went to my Astoria office, where my taxes were done. I DO NOT advise working class people to go to this office! The lack of respect was despicable!! I filed a complaint, so an investigation is pending about my missing file. Still no calls from Jeanette.

I have been going to H&R Block for 7 years at least. First of all the 9.99 for filing commercial never said anything about it being only for using the software. I thought it was also for in-store use!! They didn't tell me how much it would be until the end which was $211! Everyone else I know paid a quarter of that. They are so ridiculous there and then after 8 weeks without a refund and I get a letter from the IRS saying I missed a couple forms so I called H&R and they just told me to call the IRS and figure it out. What the hell did I pay you over $200 for?! They didn't help me with any of these issues. The form the IRS needed was not copied to my folder or anywhere to be found! What the hell did you do with the form I have you? They are responsible for doing my taxes and when they screw up I have to take care of myself with no help from them! I'm just so confused what did I pay for?? Never again am I going there after 7+ years. Screw you H&R. You're a joke.

I am not one to write bad reviews for any business, but my experience was so bad I felt I had to share. I will NEVER go to H&R Block again to get my taxes prepared. First they had me and my 2 year old there for over 4 hours because their system had to be reset, after me realizing that the amount was way off. Then they charged me over 300$ for one w2!!! Then I had them look at my 2013 taxes that I had not yet claimed and they charged me without my permission. I had planned on getting my paperwork back and getting them done somewhere else because of my horrible experience there. They lie when they tell you they can get you more back than other tax preparers. I had them take a second look at my other taxes from the year before in which I got them done somewhere else for 60$. They couldn't find anything that had been missed. I feel I was robbed and will never use their services again.

Two years ago, a mistake was made on my tax return. It was noticed last year, and the girl asked if I wanted it fixed. I said yes, because it would accrue interest if I left it. I asked for a reassessment, and received a bill from Revenue Canada. She said to take the bill to H&R, and the interest accrued to that point would be paid by H&R.

H&R Block prepared our federal and state taxes in 2014. The individual who prepared our taxes made us residents of a State that we do not live in. It was only after speaking with a local CPA that the error was brought to my attention. It took H&R Block approximately 5 months to identify someone who could resolve the problem. We are now in the process of preparing our 2015 taxes and come to find out that we overpaid our Federal taxes in 2014 as well. It has been a horrible, horrible experience and I have come to the conclusion that the staff is only qualified to handle the 1040 EZ forms. Their level of expertise is abysmal. I would highly caution anyone when considering H&R Block. They do not have the talent nor do they recruit the level of talent needed to prepare semi-complex taxes.

They are thieves. They charged me 499 dollars on a 900 dollar return. I worked for free for them. They do it all the time, the overcharge. I will not return to them even if they are the last place left. I see there are more than one person who has had the same problems. They are a bunch of lies. I will let everyone know.

The experience has been a nightmare. I attempted to help my 21-year-old son out by e-filing his taxes. A week later I received an email stating that it was rejected by the IRS due to a pin number. I attempted to contact H&R Block for help. I was told that the H&R Block office has nothing to do with the online service. WHAT? I was told that they did not have a contact number for support, customer service and was not affiliated with the online service in any way, shape or form. How could this be?

After 6 years with H&R, I'm giving up!!! Had to give up on people but it's time. I think the Woonsocket office sucks!!! The experience with them has been harder to take every year. I think they should learn how to treat people much better. Learn their jobs. So unhappy. Next year some place nice. Anywhere.

I made an appointment with H&R Block on Saturday 3/2016 at 11:30 am with **. I came to my appointment right on time and waited 25 minutes till ** finished with the previous client. While waiting, another client walked into the place around 11:55 am, she had an appointment at 12 pm. ** finished with her current client, so OBVIOUSLY it was my turn. However, she decided to transfer me to another colleague of hers, and take the 12 pm client.

I went in person to make my appointment. At that time I asked if they could help me remove interest with back taxes. They told me they could. After arriving at the appointment and after completing the form they tell me they cannot help me with the interest on the back taxes. I was charged $179.06 for them to do a short form tax return. They also talked me into a visa card that they told me was free to get my return credited to because the lying ** told me that IRS does not send a paper check in the mail anymore, another lie. She slapped the card down on the desk and laughed and said "you won't need it anyway because they will probably take it all anyway."

The worse tax preparer in the state of South Carolina. I went to two different offices (Fort Mill, Indian land) and instead of them saying up front "I don't know what the heck I'm doing," they took my tax information and kept them a week. When I called to check on the status, the Fort Mill office had not touched my taxes. The same happened with the Indian Land office. I wasted my time with this company. Stay clear if you have a business tax.

So, H&R Block is advertising HALF OFF last year's tax prep for new customers. I bit. I called to schedule an appt and confirmed this info with the girl at the call center. She said, "As long as you paid at least $100 last year, the fee will be half. I pull in the parking lot, and there's a lawn sign with the half off info, but nothing about $100. Well, I sit down with the bookkeeper, and learn that they have a MINIMUM fee of $100. That's NOT what the clerk told me, and I told the bookkeeper this. He said, "Yeah, several people have said that." Well, HELLO... If several people have reported getting incorrect info, why hasn't it been corrected? I HATE LIARS!

I have used H&R Block for every return I have prepared in the last 15+ years of filing my taxes. I used to believe that if there were problems, I had someone in my corner that would fix them by doing it that way instead of the numerous free avenues. I have never gotten to test that theory until this year, and I found that doing it myself is the better route, because that's the route that H&R Block takes with its customers anyways.

I have been a client of H&R Block in Redmond, Oregon, for over ten years. Last year (2015) my tax preparer retired and I was given a different preparer. After having my taxes prepared and upon returning home I noticed I was charged almost twice as much as last year. I called Redmond H&R Block and questioned the difference in fees. I was told the message would be given to the tax person. I received a message on my phone stating that my previous tax preparer was being nice and had given me discounts on the forms (rather expensive forms?).

I have been using H&R block tax preparation services for 20 years.The past two years has been difficult for me and my family, since we moved from California to Oklahoma. I currently live in Mustang, Oklahoma. The town is very small and the location that we have prepare our taxes is family owned. We have lived here 3 years, and gone to the same location 3 times, although the past two years has been terrible. The first year a gentleman who was not a part of the family business prepared our taxes for us and it was a great experience. The last two years the daughter of the family owned business representing H&R block prepared our taxes and it was horrible.

They called to schedule my appointment as a follow up from the year before. I said, I am not returning price was way too high (over $400, just for federal return). A week later I get an offer email from the local office "We want to WIN you back, pay no more than $100 or half of what you paid last year." I replied to the email. "Thank you for the offer, I will call today to make an appointment. Since this offer has been sent I will give you another try, since pricing was my reason for not returning."

I made an appointment at for 11:00 AM on 3/8/2016 with your Charlestown office in Boston MA. This was my lunch time that I was using to get this done. As of 11:00 am there was no one there to do my taxes as the individual had not come in yet. The receptionist wanted to start my taxes then hand them over when the individual arrived which I did not want to do. If the Office did not have anyone that would be there at 11:00 AM then they should not have confirmed my appointment. Where is the customer service. My time is also very valuable. I took the time from work to come in early so that the was not a rush but instead there was no tax preparer available. Very poor customer services..

I am a bandleader and I have a partner that shares the expenses. We have been going to H&R Block for the past 3 years because we trusted the company brand name. The first year we went it cost us $50 just to prepare the 1099 forms, which was done in a couple of days by Helen **, and we thought this was very reasonable. We returned last year and a guy named Ken ** did the forms and charged us $75, a 50% markup from the prior year! We weren't happy but we paid and moved on. This year, 2016, we again went to the H&R Block of prior years. This time the service cost $90, and the preparer didn't include 2 of the employees on the form and had us come back on top of that.

After attempting to file my taxes online, I was told that I'd need to pay $9.99 to file my taxes for the state. This seemed a bit high, but I went with it. After submitting my taxes, I received an email saying that my taxes had been rejected at the federal level, which means the state taxes would not go through at all. I immediately called H&R Block to request a refund for the $9.99 fee I'd just paid since state taxes would not be filed. They told me that I'd already "used the product" so they'd be unable to refund me. Seriously? The product didn't work, and now I have to refile my entire taxes from start to finish. I will never use H&R Block's services again. EVER.

I took advantage this year of the "Get More Refund" promotion and pledged $5,000 of my Fed refund in return for additional $500 in gift card value. 21 days after IRS acceptance and with the remainder of my refund already received via wire, H&R can't locate my $5,500 it owes me. Spent more than 5 hours and 9 separate calls and escalation to Tier 3 support and still nothing.

Do not get a advance on your taxes from H&R Block. They were suppose to take it out of my federal taxes but did not so every time I get my paycheck on my card they wait a couple of days and whatever I have on there they take the money. Call them and they say there is nothing they can do. I know I owe them but they were suppose to call and let me set up payment arrangement but it never happen so I am going to cancel my card that way. They will not be getting any more money from me. Not a happy person with these people.

I have used this tax software for some years having no issues. Well I have read previous reviews, and now I am currently in the same boat. Out 1000$ because I put it in a gift card, for the H&R Block bonus gift card program. There needs to be some investigation into this, and us the consumers need to be refunded our money. I will update if they get to the bottom of the issue, but so far I have spoke to 3 customer representatives and no luck. They will know I will not use them again.

I have been getting my taxes & my mother's taxes done at H&R Block for many years. My mother passed in 2015. I had her taxes done at H&R Block. It cost 300.00 plus had to pay 500 back in taxes. I will never go back. That is highway robbery. All they do is change a few numbers in the computer and charge 300. Mine wasn't cheap either.

This is the last year I will have my taxes completed through this company. Both years they have "lost" my appointment. I had to return three times and waited over an hour for each. The rep showed me how much I would get back if I was fraudulent.

I have used H&R Block for many years, the past 2 years have been a nightmare. Last year I was not informed there was a flag on my account for a federal debt I owed, meaning my taxes could possibly go towards the debt (which they were). The lady who filed also did not do my child care credit. This year, the SAME lady informed me my account was flagged, but did not tell me due to all my taxes being withheld last year, my tax prep fee was not paid and that I owed H&R Block for last year's preparation as well as this year.

If I could give less than one star I would. I HATE this card and have finally deactivated it. Not only do they claim NOT to charge an annual fee... they do btw, they also charge you to pay off your card! I used my tax refund as is what you are supposed to use and then another 35$ was charged to me! On top of all of this their customer service is AWFUL. No one speaks hardly any understandable English, and I have had two people literally hang up on me when I asked questions. It's sketchy. They cannot answer one simple question without asking you SSN instead of the card number. The online, and phone, vs. when you call them; your balance is different on each option!!! Not to mention when you call them about this they have absolutely no idea and hang up on you. This has been the worst decision ever to have this card and I cannot wait to go home and slice it into pieces.

This tax year (2015) using H&R Block has been a nightmare. I thought I would file early this year to get my early refund via e-file. I signed up for the extra protection and e-file. After completing my refund online, I could not submit it electronically because I had to assign a tax professional to review it. After trying to contact this person for a week and working with H&R Block support, I found out the person no longer work for nor had access to the system to review my taxes. So then I had to reassign it to another tax professional.

We have gone to a college educated certified public accountant but decided to go to H&R Block because it was closer to our home and we received a coupon from H&R Block for one hundred dollars off what you paid your last tax guy from last year. Ok we itemize and we were charged 150.00 from our CPA. This year even with the so called hundred off we paid 400.00. What is wrong with this picture! Nothing different from last year, even less income. I am so mad!!! Why go to H&R Block!!! We will never make this mistake again. Oh and the reason our tax preparer told us it was so much money was because we were paying for the classes that they had to take for Obama care. Don't think we should be paying for that!!! That's H&R's responsibility. Continuing education!!! Absolutely ridiculous!!! Ugh!!!

I was at the Rivers Avenue location of North Charleston, SC and had a really good experience with one of the reps named Octiva **. She went the extra mile trying to help me with my complicated tax issues that arose from having to refile the previous year. Although it was almost effortless on her part because she knew what she was doing, I really appreciated her coming through for me like that.

If you choose to get your refund back on an Emerald Card, do yourself a favor and get the money off as quick as possible. My Emerald Card has been breached for the third time. They keep asking the same questions in fraud and they must investigate. Then you have to wait at least 10-20 days for them to put it back on your card.

1st Situation - I placed a transfer that was suppose to happen in 5 days from H&R to External Bank. On the 5th day (same day scheduled to deposit), Emerald Card Services reversed the funds back to their account. 2nd situation - Contacted Emerald Bank and asked What to do, I was told policies changed and I couldn't withdraw my funds and my account was insufficient (Representative Lied). 3rd Situation- Told to wait 3-5 days for Transfer using Emerald Card Transfer document. Waited 3-5 days, nothing has been transferred (February 15th - February 29 so far). Please, do not do your taxes with H&R Block if you want a peace of mind. You will lose your sanity with them!

I used This service last year without any problems. Today I went to download our Edward Jones tax statements and found out H&R software is not compatible with Edward Jones software "this year". I had no other choice than to go back to our old tax company software and will just stay with them. A least H&R quickly authorized a refund.

My fiancée has used the online version of H&R Block for several years but this year's experience was atrocious. After hours of struggling to get the right info in the right places (and she has a fairly simple return), she submitted her federal return. Only then did her expected state refund increase dramatically, to more than she paid in withheld state taxes!

I selected the $500 gift card option when I filed my federal return. I received my refund and then received an email showing me how to get my gift cards. Only problem, the link in the email did not take me to the location needed to redeem or obtain my gift cards. I have spent at least 10 hours on the phone with H&R Block customer service trying to resolve the issue. I feel like a ping-pong ball. I keep getting bounced from one agent to another. Each of them promise to solve the issue, but none of them do. So I am out $500 of my federal tax refund. I think H&R are running some sort of scam which allows them to scoop up part of people's refunds. It is disgusting.

I made an appointment at my local H&R Block branch to do my taxes. I was planning on filing online with TurboTax for free, but I had a name change and lived abroad for part of the year, so just to make sure, I thought I'd go to get them done by a professional. I made an appointment online, after seeing hundreds of advertisements about the company filing taxes for $9.99. While at the appointment, after the woman had already done my taxes, she informed me that I owed $129. I asked about the price advertised on the website of $9.99 and she told me that the price was only if you file with them online. Nowhere in the advertisements did I see that, and I even went back to the site after my appointment to make sure that I wasn't mistaken. I wasn't. I couldn't find the disclaimer anywhere.

First they didn't give us a list of their fees and we had NO idea they would be so expensive! $400! They didn't tell us this until after they did all our taxes! Now we are waiting for our return three weeks later. IRS says it should've been in our bank a week ago. Called H&R Block, they keep giving us the runaround. No one will give us a straight answer! I am very frustrated and angry! Never again! I have told all my friends and family as well!

I had a more complicated tax situation this year, so I decided to go to a tax professional. I went to H&R Block. Huge mistake. The decision nearly cost me $7,000. I am an individual, last year I purchased a home, I have a ROTH IRA. I was told I owed $7,000 in taxes. SEVEN GRAND. To me, it seems like if there is this high of a jump in someones tax history, and the situation seems clearly unusual and unexpected to the individual, the tax professional would do the research (any research) to determine the severe tax debt incurred.

I had my taxes prepared by Mr. ** on 2/4/16 at the Bridge St. office in Weymouth Ma. First he is slow. He types using the hunt and peck method. Second, after he entered my papers into the computer, he said I would get more money back using the standard deduction. So he started over. He then charged me $282.50. Later I made a call and food out that a standard deduction is only about $100. I believe an experienced tax preparer would have told me that after sorting and reviewing my papers. I feel as if he did my taxes twice, and charged me accordingly.

Arriving at my appointment my tax advisor asked if it was ok for a trainee to sit in with us and I agreed. She made a remark she added an extra zero by mistake and had to reenter information which made me aware she might be distracted. My taxes were filed and I received a letter from the state correcting my return and made an adjustment on my refund deducting $40.00. I took a copy of the letter into their office. They said she would call me.

I had an appointment scheduled for 1:30pm on a Sunday with Rita **. I arrived at the H&R Block location and checked in with the receptionist at 1:20pm. I was asked to have a seat and told that Rita would be with me shortly. At 2:00pm, Rita came out into the reception area where I was waiting and apologized that she was running late. She explained that another worker was not in the office that day and that one of her clients had come in for help so she was assisting her. She went on to tell me, in detail, exactly what this person's tax problems were and how she was helping her which I thought was very unprofessional. I was left to wait for another hour after 2pm (hindsight 20/20 - I should have left), finally being called into her office at 3pm.

H&R Block has been great. Every year we use their software and it will look for possible tax credits. Last year they found us a tax credit I had no idea even existed and got us $2500. Very helpful, got more of a refund last year just by asking questions and offering suggestions. It tells you what information you need and where to find it. The program walks you through every step. We have never had any problems with our information being used or it falling into someone else's hands.

Overall very accurate. It asks a lot of questions to ensure the right information is entered. The ability to import W2s helps with your personal information accuracy. It costs around $76.00 to file both federal and state taxes. If your tax return is basic you can find a good accountant for about $60.00 to help. So you are really paying more for convenience. Let the questions guide you - it's that simple! I am hoping they keep all information confidential - one questions this with the upselling questions that happen throughout the preparation. Be careful of the "click to speak with a tax professional" buttons on these DIY tax preparation software - Let's just say from personal experience that I know one leading brand of software outsources its agents and they are not tax professionals nor are they accountants. Their focus is to get you to hit submit and pay for the filing and processing and have limited Tax training.

I tried using H&R Block's online system years ago, but it came out with numbers that I knew couldn't possibly be correct. I had student loans, annuitant pay from the DoD, and a W2 as well as property taxes (and I lived in a different state in which I worked). H&R Block always made me feel like my taxes were very complicated and each time I went they got "more complicated" and the price would always go up at the end.

Took out almost 400 in fees. Will never go back to this company. TurboTax is free. You can go on their site and do taxes for free. Stop wasting your money at H&R Block. They will not stand by their returns even if you buy peace of mind. I've known quite a few cases where they have not.

My 80-year-old mother's husband passed away in 2015. Her taxes were a little more complex than past years so per my recommendation, she took them to H&R Block in Anacortes WA. Long story short, when she went to pick up her taxes, they presented her with a $9000 tax bill and a $429 invoice for their services. Not knowing how to question the person responsible for doing her taxes, she just said, "I can't believe they are that much." The woman said, "well, your income went way up."

I purchased H&R Block Tax Software as I had used in the past, but not in 3 years. I answered all the questions and entered all information accurately. The result was the software calculated I owed $4900 to the IRS. Since I've received a refund every year for over a decade, and there were no significant changes in my life, this was obviously wrong. So I printed off the necessary forms from the IRS website and filed the old-fashioned way, something I was experienced in doing, just was looking for an easier way. This resulted in a $2900 refund. H&R Block's Tax Software is screwed up! Don't buy it!

H&R Block advertises a free online federal return and $9.99 for a state return, but this not the case. In order to get this "product" you will have to first call and have them manually downgrade your return otherwise, you will have to pay a minimum of about $62 to file both. I find this to be completely deceiving and extremely inappropriate false advertisement. I just wasted an hour of my day and I am not very happy about it. So if you are expecting to pay $9.99 this is just a heads up... Call first or you will end up wasting time and money! Personally I prefer to work with an ethical company and won't be using H&R Block this year.

Jerel ** prepared my tax return. Jerel did a good job with the actual preparation. Jerel, however, failed to be transparent with fees by never telling me about additional fees that I would incur. My complaint is two-fold: (1) I paid two additional fees, both of which I had absolutely no knowledge, and (2) Jerel charged me for a service that I did not get. I discovered the fee only when my deposit was smaller than what Jerel told me my refund was and when my refund came from a bank, not from the IRS. (2) Jerel charged me for direct depositing my state refund, but my state refund came by mail. I paid this second fee (of which I had no knowledge), and I did not get the service.

Nothing is free with them. They charged $195 for doing taxes and that includes the $34.95 for federal. So what is the other $160.05 for if the federal is covered and they just transfer the information from your federal form to your state form. It doesn't cost that much to do and I high recommend people avoid them. Going back to doing our own taxes or another tax preparer because they are a scams.

They were supposed to deposit my check into my account 3-5 days after the IRS deposited my check on the 10 - February they sent me an email so now it is 7 days later no deposit! I call the 800 number and they say they sent me a paper check!!! There was no email saying this. I am furious!!! I will never use H&R Block again!! All my friends used TurboTax for free and they all have their checks!!!

I wanted to try H&R Block first time since I called & I was told the cost is around $100. I want to get my tax done there. It took not longer than 30 minutes since mine is a very simple. Matter of fact it took longer to go over all the fine print than to do the tax. When she was done I get a bill of $420 dollars. I was shocked. When I asked, "Why is it so much?" I was told that is the cost. When I went to the front desk to pay the receptionist when she seen the bill she rolled her eyes back. I would never recommend anyone to them. It's a rip-off. Please stay away. I wouldn't send my enemies there.

We went in last Friday to get our taxes done. While sitting with the advisor I noticed she had put our rental home as a vacation home. I let her know that the house was rented out for the last twelve months and it was in no way a vacation home. Two days later we were at dinner and my husband said "Do you remember the advisor saying anything about my union dues?" So we opened up our taxes as well as last years to verify and realized she never added them to page 15 question 21 on form 1040 schedule A.

Something dodgy about H&R. Told me I owed my on my taxes. I rang them up they said it'll cost $210 for them to do it. I used Turbo Tax and I got a refund. I actually ended up going to an accountant, paid $150 and I got a refund. H&R you have lost my business. Overpriced, their software is hard to deal with, convoluted questions. It's like they are designed to trip you up; essentially you go to them for consultation.

I got an Emerald Advance on December 8th of 2015 for $900. They immediately took $45 fee out. On January 10 I made a payment of 36.35 which left a balance of $899.38 due on 2/15/2016. I filed my own taxes this year and had them deposited on to my Emerald prepaid card. The funds were deposited on 2/10/16. I immediately paid the balance of $899.38. Within an hour they had taken not only the $899.38 but an additional $919.15. Was told on 2/10/16 it would be back on in 2 business days. Called on 2/12/16 only $899.38 had been credited back. Was told the $19.77 would be on my card in 2 business days. It is now 2/17/16 and I am now being told it will take them 5 business days for them to call me back about it.

The Escalations Team is A JOKE! After filing my online taxes and they coming back rejected (even though the IRS says they never got it) There is a glitch in their software and yet, they won't fix it, and continue to blame ME! They told me they would fix it and guarantee to send it on 24/48 hrs after the override, to the IRS. Now 10 days later, I am STILL dealing with them. The lady in the local office said that this keeps happening and they have had people have to come in and file after the Online H&R Block has messed up everyone's taxes, promised to fix them, and never do. I am now out $78, (which I can't even reprint my online forms till I pay AGAIN) and now behind 10 days on my refund of over 6K. This is the last time I ever use H&R block. I have had it. They really need to fix the problems that they create. So disappointing.

I have been a loyal customer to H&R Block since I started filing taxes (9 years). In November of 2015 I received a letter from the Iowa IRS stating that I had to pay back $165 because there was a line 13 in my 2013 tax return that was not filled in like it should have been. I called H&R Block and told them about this and after admitting that it was their mistake I was told they would give me $20 off my filing next year (even though they charge me $300 - $400 to do my taxes every year!) and pay the INTEREST only on what I owe (about $12). I then had mentioned that I don't pay them $300 - $400 to do my taxes every year for me to have to pay for their mistake when they clearly advertise that they do taxes "100% accurate".

I went to do an EZ form with H&R Block, which would cost me 84 dollars. After signing all papers Tova ** in Redmond Oregon said, "Oh I overcharged you 40 dollars," (more like $111 dollars) and offered me a $10 Subway card. Are you kidding me? I want my money that you scammed. I get a email saying my anticipation check is on my "Emerald Card". There was 5 cents!! I called the corporate yesterday and the guy I spoke too said, "Wow, I will get you the help you need" and I received a call this morning. The lady said, "We are sorry. But you signed the papers!" So I got reamed! Do not ever go to this place for your taxes. All you get is a lump of coal. I'm appalled that this place can rip you off with no care. Shame on you H&R block. Hope you sleep well while your pockets are full!!!

I went in yesterday to finish up filing my taxes. I go in with a $50 off coupon that one of my friends gave to me. He said he went in and only paid $50!!! I go in thinking that is a great deal! So I go in, sit down through the hell of a process and what do you know, my total was not pleasant! $177.00 for her to type CRAP into her computer!! I said, "Woah why is it so much?" and she continues to tell me it is because I had two different states on mine... yet I work with someone that also had two states on his and he tells me he only paid $100! I know $77 may not seem like much to them... but that is my hard earned money! I refuse to pass out these coupons or recommend anyone! Do your own taxes people! I did my boyfriend's but mine were a little more complicated and thought I would leave it to the "EXPERTS"! TurboTax is very simple and helps you through it! YOU CAN DO IT!!

I just gave them $300 cash to file my taxes injured spouse. I was told this is the best way to get my full refund due to my husband's issues. I was told it would take 1 month for my return when it will be more like 3 months. I got a letter today from the IRS saying there is a hold on my taxes. I took the letter back to H&R to have them fill out the letter since I don't know how, then I was told it would cost $20 for them to fill out the letter??? I feel I was lied to and scammed for the first time in my tax paying life. The worst thing about it is, the tax lady claims she has been doing taxes for 30+ years and she assured me that there would be no problem!

I went to get my tax prepared at H&R Block 19023 Mack Ave in Grosse Pointe Woods in the state of Michigan on February 16, 2016 and my tax preparatory name: **. Right for the start she was a TOTAL **! Asking questions was a big no no! When I ask anything about my W-2 or my taxes preparation I received nothing but anger and sarcasm, even from the first question! ** (tax prep) stated to me an incorrect balance of $1514.00 owed to the Federal Government in which she corrected after telling me "I did this to SHUT YOUR MOUTH!" After leaving I was truly SCARED AND CONFUSED! If you don't want this experience, STAY AWAY FROM THIS PLACE!

I arrived at H&R Block only to take my simple tax return and turn it into a 2 hour wait sitting there and waiting for Jaunita ** a supposedly tax professional to file my tax return. Then to make matters worse she told me I needed to mail the tax form in. That I missed my deadline. Shouldn't I know this before or during? Ok fine, not a huge deal but not happy. 2 months later nothing. I go online irs.gov nothing. I call IRS nothing. I called H&R Block before and after calling IRS but nothing but, "Come in with your paperwork and we'll call." I finally had time to come in 4 months later so I did. I asked for my money back but was told they can't, only a manager can do that, she wasn't there. And they were too busy to call IRS. The only thing they could do is reprint my return and I can mail it again. I'm sorry but that's not acceptable.

I filed with them over thirty days ago and have not seen my refund. They are trying to blame the IRS yet my Son filed two weeks after me with tax act and had his refund in under a week. H & R Block will not call the IRS and all I get is a recorded message that they are still working on my return. This is my first and last time I will ever use their service again.

I paid for my Federal and State return to be completed. State was rejected due to H&R Block not having the correct form. So I filed my state taxes myself on the state tax site for free. When I asked H&R Block for a refund of the $36.99 they charged me for my state taxes they pretty much said I was out of luck even though it was their fault my return was rejected. They didn't have the forms to be filed. I was never told this ahead of time. I filed a complaint with the BBB. You truly have to watch them. BTW... You can file your state returns for free on your state of taxation website. Don't pay H&R Block $36.99. Plus you get the money direct deposited and back within 2 weeks.

I am highly pissed. I recently did my taxes with HR Block and I was due to get back 2,878 in refund from my taxes. So I received my taxes last Tuesday and I only received 2141.20. So I was between 600 and 700 dollars short. So I contacted HR Block to ask them, "Where is the rest of my money?" And they claimed that they took out 600 to pay back a emerald advanced that I took out in November which I didn't. I only received an HR block to use to put my paycheck on and I just activated the card two days ago and it only has 45 cents on it and the only thing I paid for them to do was my taxes and that was 24.99 and the refund deposit fee was 34.95 altogether. That was 61.29 and I want to know where's the rest of my funds.

Every time they charging too much for tax return. They are hopeless. This my last visit. Next time am going to look better tax return company. Last year they suck. VA rejected my tax and requesting missing document regarding that I made appointment in HR old bridge. I went, it was closed. A customer service reschedule to East Brunswick. I went, it was closed, like that 4 time I wasted my time. Finally, I got appointment in RT18 East Brunswick.

My fiancé has used H&R Block for several years now and this year we had to prepare a business partnership tax filing. Apparently the H&R Block down the street from us was not equipped to handle such filings. Therefore, they recommended we go to another H&R Block which was 20 minutes away, to have them file the Partnership filing. We called and specifically asked if they were equipped to help us with this type of filing we needed and they stated yes. We were lucky enough to get an appointment the same day and once we got there our preparer stated he did not know how to help us and that no one at the office could help us. It was extremely disappointing and caused us to not use H&R Block ever again. It was a waste of the day! Very, very disappointing.

H&R Block is a scam and very rude and sneaky. They try and not tell you what they are going to charge. They took 50 percent of my gf tax money. Why should they get half of the money she worked all year for and in 15 minutes they get half? Not right and then when we tried to do something about it the lady said "Oh well there is nothing we can do. This is your problem not our problem." and my gf is a full time student and everyone else in her class received a school credit for 800 to 1000. The person she went to at H&R Block told her it wasn't worth it for her because they would charge her more money than she would get back.

Had more than one W2 this year, plus after speaking with the geniuses at the Healthcare.gov website and being bullied by an $800 penalty that may or may have not been looming over my head, I decided not to use TurboTax this year and go to our local H&R Block. The commercials all scream "$9.99 taxes!" and they claim you can win $1000 dollars. Well after a whopping 20 minutes, I found out that not only did I not need the tax form for my insurance I was told I needed, I was not winning $1000 dollars. And oh yeah, I owed them $250 dollars for a tax return I could have done online for free. THIS PLACE IS NOTHING MORE THAN A FRAUD FOLKS. SCAM. Never again. The woman could have told me ahead of time what it was going to cost but decided to rather take my money.

I received a notice from the IRS that I needed my 2012 Taxes Re-done. To make a long story short, I called this company, talked to a rep about the cost. She said at first, around $45 if it was a simple tax return. So I could tell from the very beginning that she was not familiar with the software. She kept saying, "I can't find this, and why doesn't this work when I push the button," and so on. At the end of this session, I had to pay for a 1040X (amended) which was $120, and I had to pay $274 for a copy of my 1040 which the IRS didn't have, because it was never (PDF version) filed by TURBO Tax online software AND they lost the data, or so they say. So what I have learned from this experience is.... learn how to do your own taxes. I will be taking the IRS Tax class 2016.

I have been an H&R Block customer for the past 5 years. The employees have always been kind and professional. Last year it cost me $91 to have my taxes filed. I am a student and make less than 20k a year and the cost was worth not having to deal with the forms. THIS year however, I had to pay $244! I thought the employee was joking when she told me what I owed her. I have no idea what changed between this year and past years, but this business has become a rip-off. I left the building with my tax return cut in half - a huge blow to someone in my position at the moment. I will never go back to H&R again. Do your own taxes; an hour or two of paperwork is worth getting to keep your own money.

I went to the office at 3440 E silver springs Blvd in Ocala Fl. on 2/10/16 and met with **. I asked for a quote on what it would cost to complete my Federal tax return for 2015. She said come into my office and let me look over your information. After doing so she said $100 to $125 dollars and said, "Shall we do them?" I said yes. 45 minutes later she completed the return and said my bill was $375 dollars. I reminded her of her original quote and she said there was nothing she could do about it. When I said I was not willing to pay that much she tore up the return she had completed and sent me on my way. What a dishonest way to do business...

This is the WORST H&R Block office I've ever dealt with. They are ALL going downhill past few years as far as customer service goes, but this one is by far the worst. They made so many mistakes on my tax return, and I ended up owing Federal for the first time in 25 YEARS. When the manager refiled my taxes to fix the first woman's mistakes, I ended up owing even MORE. She told me I must've given her the wrong information LMAO! HOW?? It's all right in front of them on my documents. She even made a rude comment to me for having more than one W2, saying maybe I will stick with one job so next year I will only have one W2??? Not only that, my state return was rejected TWICE due to HER failing to submit the proper forms, as well as the IRS withdrawing from my checking account what I supposedly owed them WITHOUT MY AUTHORIZATION.

Do not do file taxes with these people. Total frauds. It's been 21 days. I still haven't received nothing from them. They add unexpected fees with filing. Should of stayed with TurboTax.

Yesterday I called H&R Block's customer hotline. First off I was on the phone for over an hour, transferred to 3 different departments all for a simple answer. They took 1000 from me unexpectedly for what they said was something 9 yrs old. I've never received a letter, a phone call, an email regarding this matter. When I filed nothing came up as a disclaimer or warning.

I use to do my taxes on my computer, but choose H&R when my computer went down. They told me the price and I asked them to take it out of my refund, they took $300.00??? I should of got on this website before I chose them. I will make it a point to tell as many people as I cannot go to H&R Block. You should be ashamed of yourself. I can't believe you are still in business?

First year using H&R Block and will NEVER USE THEM AGAIN! They charged me $300 dollars to get refund faster with this emerald card and told me two weeks! Here I am four weeks later with nothing! My friends used TurboTax and got their refunds back in one week! I just don't understand what I paid the $300 bucks for exactly when it's taking as long as a paper check would! Now I'm really getting worried because I just came across this site and am learning that this is happening to a lot of other people! Someone needs to do something! This isn't right!

H&R block promotes that they have free file and return for federal and also 9.99 for state (1 per state). Now the thing with this is I was doing my taxes under their tab right from their main web page. I had very simple taxes. Just 3 w-2s with no 1099 (self-employment form) and I also had my 1095 form to avoid penalty. As I was going through my taxes they wanted to charge 36.99 for state and 26.99 for federal. Now I understand if you own homes, have Investments, dependents, I have none of those. What the heck was the difference in me doing it myself and paying someone to do it. I got absolutely no benefit from doing it myself besides wasting time. The fee should have been 9.99.

They made an error filing my 2014 Taxes. Filed me as Head of Household, IRS caught the mistake and are asking for $2171 back. H&R Block are being very slow honoring Peace of Mind Contract, looking more like I will be taking them to Small Claims & purchasing Turbo Tax.

I have used H&R Block for years whenever I needed taxes done. The prices were decent in the past, but the past few years the amount I'm paying for taxes keep going up. In 2014 alone, I made no money yet to do my taxes still cost over $400. Then, I get something from the state about failure to file some returns. I pay for the peace of mind. And now H&R Block wants to charge me for those forms, even though at a reduced fee, renders the peace of mind you buy - that they offer - useless.

Usually do my own taxes online. Went to office for preparation last yr. & this yr. due to starting social security & not quite sure of how to address Obamacare issue. Last yr. feel I was charged a fair price to have my taxes filed. This year I feel I have been ripped off. First, preparer made prep as difficult as possible. Had everything for prep ready except for a form I didn't realize I needed from the marketplace, that I hadn't received yet. As soon as preparer looked at my paperwork, told me I didn't have enough to itemize with. Ok. So easy 1040. Then, after everything had pretty much been prepared, we came to the healthcare form which I hadn't received yet. I made the mistake of asking the preparer if they knew who I should contact re: the form. Big mistake. The preparer pulls out the cellphone & starts making a dozen phone calls. All the while I am saying "It's not that urgent, I would bring it as soon as it arrives".

I went to H&R Block to file my taxes. Went through my federal. Fine no issues. Told them I wanted to do the refund anticipation check and emerald card. They said no problem. When doing state of MD I have my Firefighter papers that give me a 3500 dollar credit. Along with that I claim mileage and uniform. She couldn't put in my credit in the system. Told me even with the credit my refund was only 300 dollars. I said absolutely not.. My tax refund for state is always minimum 800. She called "tech support". They said it was a known problem and they told me to put my state taxes on hold and they would call me when it was fixed but they didn't have a approximate date of when it would be fixed.

I am so frustrated!!! I have used H&R Block for the last 5 years. I used it this year and for the first time, it wouldn't let me go any further until I selected either send it to a "Tax Professional", choose my own or something else but I had to choose an option to have someone to look at it before I could submit it!! I chose the option "use someone they refer" to use which was a lady who worked at a H&R Block right up the street. It said she will get in touch with me in 72 hours. It's been 120 hours!!

I have been out of work because I work construction and it is bad weather. My bills were stacking and I filed some taxes from a few years ago. Well I didn't know it cost out of pocket... there was no way I could pay. They chipped in to help me pay. This may seem small to you but this is my first experience where a business showed concern for its community. It was a true blessing... Thank you to the staff at Kiefer Sacramento.

My wife and I did our taxes online with H&R Block not knowing the price. At the end, it was $20 tax filing and $35 if you want them to back you in an audit. $55. Not cheap, but okay. My wife gets an email today and they took $180 in fees out of a small refund. Also, no recourse. Be aware. Lesson learned. That won't happen again and I will make it a point to tell as many as I can of my experience. I reported this on my phone but I have proof of these facts.

A representative of H&R Block filled in an income tax return for 2015 and made a huge error by not filling the box 66 of a t-4 which resulted in a huge re-assessment from Revenue Canada. Now the client has to pay $7,000.00 which she does not have. She is on a pension and she has been a Canadian citizen who worked and paid into an old age pension plan. Revenue Canada will take her CPP if this is not paid inside two year period. It is outrageous and I think unfair. They are treating immigrants better than citizens.

I went to H&R Block for the first time because someone referred me to them. I was told that they were cheaper than doing them on TurboTax. I was charged over $200 to file two tax returns. That is just ridiculous when I can go onto TurboTax and done it for about $60 or $70. I was not happy at all and I will never EVER go to them again!

I've been dealing with these people for about 3 years and this year they are deciding to lag around with my refund like it never took 3 weeks just to process. Not only that like it haven't made it to the second stage yet. I have tried to call the IRS but only to just get the automated service. IDK what to do anymore.

I was told I had I had past delinquent debt with them for an emerald advance line of credit, as everyone knows, comes right out of your refund. I called the number, 3 different managers told me that no debt was found, and closed my claim. I filed my taxes because I was told everything was fine, just to find out a week later that they are keeping my return, no phone call... nothing. I called H&R block again to find out, now I have a debt, but can't tell me from when. Now, no refund and no answers. Don't deal with this company. They are frauds!!!

I was told that I could not claim my 18 yr old that just graduated from high school. Not sure how this can be when I provide more than half of her care. She lived with me all year and is not yet 19. Yet they charged me over $250 for this. I am having to get someone else to fix this problem meaning I'm out even more money. Thanks H&R Block.

As a new customer after having a CPA for a few years, I chose HR Block Cohasset Mass. to do my taxes this year. Expecting to save a few dollars from the $250 for the CPA, my bill came to $288. Not only was unhappy with the price but I got a new recruit that had to ask questions to others every other thing. Not a warm and fuzzy feeling for having my taxes done correctly. She was very pleasant but needed much help to complete my simple taxes (retired, no house and schedule A to itemize). An hour and half which should have taken 1/2 hour. I could have done a better job. Next year I'll do my own.

I have used H&R Block for about 25 years. But NEVER again. I never used them because of anything they did, simply because they were there and had my info and it was easy. After 25 years, this time I had to give them all of my info again. But that isn't the reason I'm never going. Preparing my taxes couldn't have been easier this year. I should have done it myself but was in need of a "rapid refund" (apparently those don't exist anymore).

So after 4 yrs with H&R Block I was excited to get my 5th yr free... I guess not. They told me the owner sold the company? Don't care who did what I deliberately used this company to get my 5th yr free. I've been waiting 5 yrs to be told "I'm sorry sir, we're no longer doing that promo". I want my free return. I'm going to make sure my family no longer files with this overpriced company...

Their website indicates one price then has you pay something completely different. I feel like this happens every year and it is my fault for continuing to use them, but this year was the worst. I did the basic free and it was over $70.00. I just want to make sure anyone who uses them thinking it does not cost or will only cost the $9.99 for the upgrade understands that by the end of filing you can owe anywhere from $50-$250 to them, and going into the office cost even more. The IRS website now allows you to do a free e-file tax return, I think I will switch to this next year.

Completely screwed up my taxes. Office apologized and told me to file a claim to get a refund of the interest and penalties. Corporate office denied it and sent me on a wild-goose-chase for over a year. I am now into 5 figures of debt. Thanks to H&R Block. STAY AWAY!

I have been filing with H&R Block for the past 4 years. Never have I waited so long for my refund. I filed in office on 1/20/2016. Received an email that the irs accepted return on 1/22/2016. I have yet to receive a ddd. My refund is loaded to an emerald card. I called the emerald card today. Was told I should have my refund on or before the 12th of February. They stated that is what the irs has told them. I also called the irs to try to get a peace of mind that there are no problems with my return. I had no luck with them. Was told to call back once it has been 21 days. I called the H&R block office where I filed my return to see if they had an information about my return or refund. They said nothing has come back wrong.

Used their DIY software program. All information was entered correctly. Unfortunately due to a software problem, it did not carry information over to the actual 1040. This resulted in an underreporting of income. 25 calls later I was sent to one of their local offices to amend the return; it was done incorrectly which is resulting in even greater fines to the IRS. H&R Block does NOT back their product & their support is non-existent.

H&R Block not advertised as offering tax services for $9.99, when you actually prepare your taxes through this company they do not honor the prices they advertise. I have been doing my taxes myself online for 12 years now, and this is the first year that I have ever had a problem, as well as the first year that I used H&R Block. I paid more with them than I have ever paid in the past for a grand total of $65.00. The IRS did not accept my refund for days and I still have no idea when I am to receive my refund.

I'm retired, have a part time job and used H&R Block last year. They advertise a simple free service. To get the information from last year isn't free. To have them look at my social security income is required by them and isn't free. The IRS requires information from last year's submitted form, that costs money. I can't electronically file because H&R Block charges a fee for the info. Hoped they liked my money because I will never use them again and will tell everyone I know what dirtbags I consider them to be. Is it really necessary to lie to take money from an old man who barely makes enough to eat?

Since my email acct was compromised by a hacker I went to my HR Block acct to change my email address and password. After doing so, HRB sent an email to my old address but instead of just sending a notification email like most companies do (which alerts the customer to acct change activity but does not include any acct info) their email included my new email info and my username!!! Thanks for giving the hacker my new address as well as a username I use for other accts. And oddly, they included the new security questions I chose (but not the answers of course) but why even add that? Why? I understand the need to send this alert email to the old address in case of fraud but there is no need to send the other info!

This year's H&R Block Deluxe software really BITES!!! They have all these dropdown boxes and you really need to know exactly where to find them and if you don't... You'll be like me filing a 1040 X amendment and getting your refund much later and probably even getting audited because they changed the landscape of their software and made it NOT Taxes For Dummies like me! Then you try to call Block and get them to help you and 1 HR later they remind you, it's not their fault and it IS DIY software so it's really your fault! No refund nor even a kiss after being so totally screwed!!! I have used Block for years, but now I will never be BACK!!! BUYER BEWARE!!!

I got my taxes done at my local H&R Block office on 1/19. Not only did my information get entered wrong multiple times but I got a phone call from them 4 days later says they did something wrong and asked a bunch of questions over the phone and then sent in my taxes. I got my state taxes back and they took all of it for their fees off my card. My fee was 230 dollars and my refund was 692 dollars and they took all of it. After going there for 17 years I will not go back.

I called H&R customer service to see if they covered form 1099-r which was not covered by another online preparer. They said it was covered and we started to do my granddaughter's taxes. Got 3 w2's entered and 1099-r entered and 1098-T entered. They checked and said she qualified for EIC but we would have to upgrade for approx $30 to get it. TurboTax which did not cover the 1099-r also wanted to upgrade for about $30. Seems they all try to get you started and then find a reason you have to upgrade. We will try OLT which has a list of forms and all we need are listed.

I visited H&R Block in 02/01/1016 to see if they could review my taxes which I filed with an online software. I was asked to bring a copy of my taxes in and they would look over it. When I returned with the paperwork, another woman said "Oh they do not look at taxes filed with other softwares." I told her the previous woman did not tell me that and in fact, she told me she could look at it. With an attitude, she said "Come on to the back." Her first question was, "You want H&R Block to look over these for free?" I said well I just need to make sure I filed correctly because I had done it myself.

Filed our 2015 taxes at H&R Block like we have done every year since 2006. This year we got an older guy - he was randomly clocking things, leaving things unanswered, I had to correct him a few times. Now our tax return needs further review. The amount you pay to have them prep your refund, I would assume they would do them correctly.

All over the web H&R Block is advertising $9.99 Taxes. I thought that was great, I was going into the office before that until I realized each year they tacked on another $100. Anyways, while I was online getting my taxes done, thinking I would only pay $9.99, they said to ACTUALLY file my taxes would require going to the $79.99 package if I wanted to take any form of tax deductions (and I mean the really simple ones they offer up easily)... OK... So I did.

We have been going to H&R Block for the past 5 years. For the past couple of years we have had some sort of problem with a certain tax preparer. The problem, last year this certain preparer did not explain nor take the time to show us our own information on the different screens. This last year we had to go have our taxes amended because she left out a child after we told her who to add. When I went in to do this she said it was my fault and they wanted to charge me for the amendment. Needless to say I did not pay this fee. My husband became upset and walked out of this particular tax preparation. Despite of that we decided to come back and ask for a different preparer.

The accuracy rate for H&R Block is very high. Been doing business with them for over 15 years. I haven't had any issues with the IRS regarding problems or mistakes in my tax filing. Besides, H&R Block has a clause stating if there was a problem they I'll correct it but you to pay for it if the IRS finds an error. The overall value is good. I trust and value their opinions for my tax filing needs. Since tax rules can change yearly they know and stay on top of all the latest tax rules which makes me feel comfortable knowing they are trying to make sure I get money back.

It is only as accurate as the data I input. Sometimes it is difficult to find an accurate answer to a question on some data that you might want to use. It seems expensive for something that you can do yourself for free. However, it is convenient and is more likely to find errors. The several options for buying the software or using the software online sometimes makes it difficult to decide which to use. I have found that I have purchased a level that I did not need but when I have tried to save money I have often had to move up a level. There is also the question of what they charge to file electronically. Sometimes it is included in the price and sometimes not.

The questionnaire makes it hard to know what to put in. Very frustrating since it can make you think things are deductible that aren't. So while the calculations are accurate, the software encourages a user to add bad info. No very expenses, but states are extra, which can add up fast if you file in more than ones state. Also, printing copies for other purposes (like for a loan application) isn't easy, so it feels like it should work more easily to be a good value. Too structured, tough if you have a clue what you are doing. I don't like having to follow the long lines of questions, when I know what to put in where and just want to enter it. Honestly, if you are that clueless that you need such a tool, you should not be doing your own taxes. I don't know of any security problems with this software. However, it doesn't utilize advanced options like dual authentication, which would make me rate it higher than I did.

I use the software myself & have work experience with IRS. There's nothing left to guess here. Been doing my own taxes since I was a teenager & now I'm retired. Most of the time I use H&R Block because they cut the bells & whistles & get down to the facts I did with above mentioned employer. I only use the online method. The price is nominal & most of the time it's tax deductible. Software is not expensive & I usually choose the long form because I itemize & review all questions whether they concern me or not. I have a lot of background knowledge and work experience with taxes. I'm just good with money.

I checked the Maryland state form in advance which was very complicated. I filed my state taxes at two other sites. H&R Block was the only site that accurately calculated my return. The other sites were confusing. H&R Block had the easiest site to navigate. The state tax was cheaper than elsewhere. I can't believe I got my federal and both states filed for the price. I thought it was a great deal.

Our taxes were very simple, however, charges were applied. Can't verify the accuracy. I've heard nothing from IRS so all must be okay. I just don't like hidden fees. Our taxes were very simple, however, charges were applied. Can't verify the accuracy. I've heard nothing from IRS so all must be okay. I just don't like hidden fees. Easy enough to complete and our taxes were very simple so there were no challenges. Nothing to rave about but can't complain. Going back to our original tax person(s)/company this year. Seems secure but hard to tell nowadays. I really have nothing else to say about the security involved with this company although prior to their online services they were always pretty good.

Have never experienced a problem with this tax software. Seems to calculate correctly and is very comprehensive with allowed input. There are built in checks at the end of the process to ensure accuracy. Much better value than TurboTax. Includes schedules C and D without upgrading to a more expensive version. I switched from TurboTax to H&R Block 2 years ago due to value. It's very intuitive. You can deviate from the standard step through process if you want focus on special areas of income or deductions. There is online help available.The software is encrypted so I have no concerns regarding security. I have never experienced issues while using H&R Block software. The program finds current updates automatically.

These individuals spend a lot of time in class learning the tax laws which make them extremely accurate and up to date each year with tax laws. They make recommendations going forward for future tax savings and make sure you get all the deductions available to you every year so that you save on taxes. It is easy to work with this tax preparer. I have used others that are not as helpful or as up to date and accurate in the past years and have not been happy with results. Excellent security. You can purchase additional security from them so that you have security for the year following your current year tax input.

Well designed and complete, but complicated because of stupid laws in the tax changes over many years. At least the computer tells me it is complete, but I have no time to find any errors that may occur from the program. The charges are less than the cost of my time doing it by paper or any other procedure I am aware of. Also there will be less likely mistakes from my lack of understanding the stupid rules. There is nothing about any recent tax plan that is simple. It is designed by years of additions to trick you into paying more money when you do not have time to figure out what it is really used for. I have no idea whether it is secure or not, and don't care much anyway.