H&R Block Reviews

I file at H&R BLOCK on February 2.... it's way over 21 days when they told me I would receive my money. I went with the Emerald Card. Please. I'm homeless because of this delay, car is broken.... and I'm very upset with this situation.

I booked my appointment with them based on their ad of 1/2 price. When I went to have my taxes done yesterday I was told that ad had run out. Then on my taxes I had to pay $255.50 for them because my wife earned $1020 working for the learning center teaching dance. H&R considered this as a personal business. The person who did my taxes entered $1020 as income and checked three boxes. That is all. I owed no taxes. Simple 1040 form & was charged way too much. I talked to my old tax preparer and they would have done my taxes for $125. I will be returning to them next year.

While filling out info I realized that software was not handling the data correctly. No way to indicate that the Dividend was tax-exempt. A bond sale was calculated incorrectly. Then I was charged twice, once for "Premium" and then for the state add-on.

Three out of five years they have messed up on my taxes. I have been given back my filing fees. To me these are high to begin with but all of a sudden this year they are delaying my fees back to me. I have gotten no response but it takes up to 6 weeks to return the fees.. I have been waiting on someone to contact me that is in the manager area. And all I get when I talk to someone there are the operators for H&R Block and they have no clue what is going on and that I will receive a call. It has been 3 weeks since then.. and besides that the office that I got my taxes done - the manager there try to lie to me and I call her and various lies.

They did such a stupid error by sending the wrong address. I paid them $120 & I didn't even received my tax refund. I hope H&R Block gets sued.

I went to a Premium office to get my return done. Between me and my wife, the cost for the return was over $300. Not including what I still owe in taxes. It's absolutely insane pricing, none of which is stated beforehand. It feels totally arbitrary. 173 for the federal return, 62.50 for state, 11 for local, 30 for HSA deduction, another 23 for HSA distribution, 15.50 for 1099, etc. It's a total ripoff. And I'll NEVER use their services again. I'm going to make it a habit to tear them down every chance I get.

Me and my wife went to H&R Block this year not know that they just hire anyone off the street. We were told we could not write off the interest on our new house, our claim, our child... The lady had no idea what she was doing and was more concerned about her lunch order to her secretary.

I went to have my taxes done. It was a simple form but my tax person had printed my last year which I didn't need. I was told it would be 150.00 and when I was done it cost me more than I was told. 215.00. Don't let them print anything unless you want them.

I was shocked when my tax lady works at H & R block. She did my taxes for the last 19 years or so, told me my fee is $383.25. My income is 1/3rd since I start collecting my social security, and all this advertising H&R block all over the TV stations was false advertising or what exactly??? No idea why, she did not know why either.. I had to handed her my credit card to charge the amount the computer came up with it!!!!!! I called the 1 800 472 5625. A nice man said he does not know anything regard tax preparations!!!!!! He gave me a case no., and someone will call me in the next 5 days. "Ok", I said. What else we consumer suppose to do????? God help us all.

Had H&R Block do my taxes today for the first time after a bad experience with our local CPA which I had used the last few years. That private firm would charge me $325 for my own 1099 and my wife's W-2. It was / is a simple enough return with few write-offs or anything what could be considered difficult. The gentleman who prepared for me was nice enough and seem capable. I was shocked when the total for services rendered was $701!! Seriously.could this be right? He tried to convince me it is because they did so much when in reality he just copied my last year's copy from that CPA firm. I almost feel like contesting this....

I have unsuccessfully attempted to change my beneficiary on my Roth IRA 3 times. Each attempt has been followed by either an email or letter from H&R Block with the same blank change of beneficiary form. Phone calls to them have not provided any results. What can be done? I have been attempting this for over a year.

H&R Block charged me $514.75 to file my taxes. They claim that the more inputting they have to do and the more forms they have to file, the more the cost is. I don't know ANYONE that pays over $200.00 to file their taxes. They are out and out ripping people off!

After walking in H and R block, I stepped up and asked how much it would cost to complete my return. The lady said $9.99. She prepared the info on computer then handed me my copy. She looked in the computer and said she could save me $20.00 and printed a coupon. Then said my total was $163 and some change. I could have went to my usual tax preparer for $75.00. What a rip off! I'll never go back to you again. Thanks H and R. Furthermore I got a smaller return through you.

I have used H&R block to prepare my 2010-2013 taxes. I file a simple schedule C because I am self employed. They charge by the form which usually ends up costing between $350 and $400 each year. They take a very long time since they keep having to look on the computer to see the instructions for each form. I am usually there around 3 or more hours. I have since met a CPA with 50 years experience who offered to look at the taxes that H&R block prepared. So far I have gotten back nearly $1000 in amended taxes from mistakes that H&R block made. I am expected to get another $300 back when the rest of the years are amended.

I just did my taxes at H & R Block in Norristown, PA with **. She was very proud and dismissive. My tax was very simple, she hardly took one hour to do it. When I called her on the phone to ask some questions, she had no time to talk to me and sounded very irritated like she had other more important taxes to do and she could not wait to hang up. I left few messages for her but she never returned my calls. When I came in to sign the papers by appointment, I was told to wait for 20 minutes as she was finishing some other taxes. She scrolled down the pages on the computer very fast and talking at the same time as if I should know taxes as well as her to understand quickly. Worst part was her exorbitant charges! My tax line items were almost the same as last year yet she charged me $315 this year, up from $230 last year without any explanation. The problem with tax preparers is that once you hand in your W-2 and 1099, you are captive and cannot go to any other preparer. Do not go to H & R Block, THEY ARE DAYLIGHT ROBBERS!!!

I downloaded their Premium software onto my home computer and my tax returns have been e-filed by a thief, before I could e-file my own return. Of course they are getting a big refund! This had to happen through the initial download I made at the H&R Block website, or the updates you are required to do from their website. BEWARE, do not buy H&R Block software. Even if you buy an actual CD, you have to update online!

The last time I did my taxes with H&R Block I was charged under $30 for the service. This year it was $150. If my math is correct that's four time what I got charged last time I was there. They were very professional. Very polite. I think she left a couple questions out on purpose.

The "free" service that H & R Block advertises for online tax preparation is not free. I started my free tax preparation a couple of weeks ago and had to stop. Since then I've received about a dozen emails telling me to finish my taxes--not asking me, TELLING me! Today I received an email that shows a clock ticking down, saying my cost right now is $14.99 (not free) and that I "must file by March 20, 2015." It also says that when the clock reaches 0 my cost will be $34.99. This is an unfair and deceptive trade practice.

Made an appointment on-line with the intention of having business and personal taxes done. Got to the office and was told they couldn't do my business tax forms and that I would have to go to the "Premier" office. The only appointment available was on the Saturday before the taxes are due on Monday which meant I would have to file an extension since they would have to review the file before I could send it. I said okay to all that and the office I was at called the Premier office to make the appointment. The day before the appointment, I called them to see if I could get an idea of what it was going to cost. Not only could they not give me any idea of the cost, but they didn't have any record of the appointment, so I would have gone to the office at 9:00 on a Saturday morning just to find out they couldn't do it again and meanwhile, my taxes would be late!

H&R Block charging too much for tax return. I went twice to complete and finally they ask me to pay 395$ but my return is 900$. They not worthy and wasting of money. They asking me to take peace of mind, I ask "H&R block doesn't have confident in their tax preparation?"

Terrible. Absolutely horrific. Went over to discuss my tax return and this lady (**) immediately tried to make me feel unwelcome (no sure if my better looks has something to do with that :)). Although rude, I still wanted to hear from from a professional standpoint (I like to give people a second chance). Poor me, the experience got worse and worse. She implied that I was there to get her knowledge rather than discuss the return, and rudely wanted to know if I wanted her to do my taxes or not. Funny is that the front desk encouraged me to go over to discuss my return with the option of deciding for H&R to do it or not... I left in complete HORROR. Why H&R is allowing people like that to do business with client? NEVER MORE!

Tried filing my taxes on the H&R Block online app. I accidentally upgraded to Best of Both and paid, then requested tech support to downgrade it back to basic. Now the app is requesting that I pay again for both the product and to file the taxes with fed and state. I have proof of receipt that I can pull up right off the app. I called tech support again, and they said I didn't pay. I said I had a transaction ID and a order #. The rep told me they couldn't look up a transaction that way (Why the heck have an ID number if you can't look it up that way). They told me the only way I could get my money back was to mail them my BANK STATEMENT. Yeah, okay, you can't even find your own receipt for the payment that I can pull up off the app, I'm going to trust you guys with my bank statement. Don't use this product! If you make one mistake, they have no idea how to fix it on their end. $116.98 lost to these not so intelligent people.

I filed my taxes with H&R Block in 2012-2014, received a letter from the IRS in 2015 stating I owe for 2014 because I fell to report a portion of my income. I took my letter and 2014 tax return back to H&R block, they reviewed and say, yeah it's their fault but I did not sign up for the peace of mind guarantee so therefore I'm responsible???????

Brought our taxes to h&r Block and turned out great at first. We were going to be getting an 8000.00 return. We were so excited. All year my husband paid his quarterly taxes plus some with the hopes of not having to pay in so much at the end of year. So you can imagine our excitement. My husband decided to look the taxes over and discovered that h&r block made an error. Now we have to pay in 800.00! Such a huge error! We will never take our business there again!

Last yr. I filed made 5200.00 for the year - charged me 85 bucks total. This yr I filed made 7811.00 - charged me 228 bucks plus electronic bank deposit an additional 34.95 but did do that last yr. I've talked to people who made double to triple income and paid the same as me. I only got a 1,011.00 refund before they milked me. This is so wrong.

Normally I am very happy with H&R Block's online software and service, but apparently this is only the mechanical side of their customer service. This year my refund was rejected due to an Employer ID error on my employer's behalf. I was already charged the $14.99 to file my state tax. I now have to file by paper and cannot use the "free" online software.

The IRS sent my refund to the card set up by H&R block on the 3/4/15 and I yet to receive it. I can't get anybody on the phone at the IRS. The cardholder people are telling me I need a routing number and account number. So I went to the IRS building and they told me I have to have an appointment. So needless to say, I haven't gotten my refund yet.

For tax season 2012 & 2013 we filed our corporate & personal taxes with H&R Block. During the both the following years we were contacted by the I.R.S. for numerous reasons. Changes, Payments on tax bills, etc. When I tried to reach our preparer, there wasn't a return response. We had to figure out & communicate with the I.R.S. ourselves. Not pleasant. We thought we'd give H & R another try this year. I requested, 2 days before our appointment, a list from the preparer, on what we need to bring to our appointment. A message was sent thru the receptionist at the 1661 Hancock St. office. As of this morning, still no reply. I received numerous voice mails about confirming today's appointment. I confirmed, but need to change the time.

Got my taxes filed with them, my state tax and federal tax. I received my federal but not the state for at least over a month. I decided to call into H&R Block and they have let me know that they weren't filed I would have to go see the specialist that filed the taxes. I went to H&R office...got with the person that filed it. He says they were filed and just to satisfy me, he will re-submit the state tax again. To my knowledge, once you submit once, you can't submit again. Once he submitted the state I got a confirmation the next day that my taxes were approved. Since I felt I didn't get what I was guaranteed like every year I file with I decided to speak to the manager on duty which I explained the situation. He responded that he was gonna look into it and will give me a call as soon as he get results of what happened. Yet I still haven't got an answer or a call back from the manager. Not thrilled at all of the service I received this year.

I filed my taxes Jan 28th. It was rejected three times and I was never contacted. I had to contact them. Then I was expected my refund cheque Feb 17th. My taxes was mailed off Feb 20 and until this day I'm still waiting my refund.

I've been filing with H&R Block for the last 13 yrs and every yr the fees goes up. Well, yesterday (3-9-15) I went to file my taxes and my tax accountant said that this year I can file electronically (my husband has an old debt that's not my debt, therefore, I file with an injured spouse) and she said I should check within 24 hours for the status. Which I did on 3-10-2015. My refund was not there or could not be found. I called and the tax advisor said that I had to pay for the injured spouse form $258. I could've downloaded the form for free from the IRS. Now I have to get $258 to get my refund! I've been a customer faithfully for 13 yrs. I've also referred several friends! Not good.

I took my handicapped brother to H&R Block for tax prep. He had gone there for several years. He receives a modest pension, disability income and he has a savings acct that accrues a small dividend. This year, the only thing different was a stock sale that earned him $27.00. Last year he paid $160. This year the fee was $302.00. I said there must be a mistake. The preparer told me since he made the $27.00 (I saw her type the number in the same screen as the dividend screen). It triggers a larger fee - almost double. We were with her 15 minutes. Then she tried to sell him a "piece of mind" contract for another $35.00 and a special number from the IRS to protect him from fraud. I hope this place is investigated.

I had my taxes done at the southern plaza on 2/4/15. They did not summit my taxes that day. I called to see what was going on with my taxes. I left a message for ** - You had done my taxes. She never called back that day. So I called again and left a message. She called back and she said she would look into it. She called back and told me I didn't pay for them that day. I told her I did and my girlfriend even went next door to get change cause they didn't have any. I gave her the numbers that were on the receipt. The within two hours I got a text saying the taxes would be here in a month. The next day I heard from the state. For what I went through and their wrong doing I feel I should get my taxes done for free. They screw up I did not.. so they should do something cause I had to wait longer for their mistakes.

The agent told me I will get some money from state and fed. I was counting on my refund. I went online to Where's My Refund, I couldn't get no answer. Next thing I know I get a mail from the irs telling me they're holding my refund because I owe state taxes. I went back to the office and one of the agent said he should have told me but he knew and made a mistake. I paid them 234.00 for they could do my taxes then they told me there's nothing they can do. It's not right. What can I do?

H&R Block made mistakes on my 2007 tax returns and wouldn't honor my peace of mind contract with them because they said 3 years had gone by. I was working on this with them for years. I cannot work because the IRS will take my money. I don't have enough money to sue them, and have tried all avenues possible, but will not give up. I have a strong case and all documents necessary...Just need legal help.

I went to get to H& R Block to get my taxes done. All my paperwork was in order. It took 45 minutes to an hour and they charged me $349.35 for the filing fee, Federal Refund Anticipation Check of $34.95, Federal RAC Check Fee $25.00 for a total of $409.20. This is ridiculous, the anticipation check fee should not be charged since they wait for the IRS to approve the refund, there is no anticipation. Also, I went on the IRS website my refund was done on February 19th, it is March 9th and I still do not have my check. They are a total rip off. The lady told me that we were paying for the commercial and their paycheck. When they told me the fee at the end, I told them to cancel it and I would do myself. She said that it had been sent through.

This could have been the worst experience ever! I was so disappointed, and this will be the last time I step into an H&R Block office. Oh, wait, that's not true, because I received a call 2 days after the horrible experience telling me that I need to go back and pick up an amendment to my state return (which was done 48 hours after our original appointment). Apparently, she screwed up. I was so mad when I received this follow up call, it changed everything.

They told my son that he couldn't claim me. I guess, the young man that took a crash course to work there this season assumed because he was young that couldn't be right. Now, we have to amend it ourselves and wait at least four months to get back the rest of our refund. We paid a fee for their service. They didn't refund it or offer to do the amendment.

I am reporting for a poor, mentally challenged individual. Went to H&R Block for help with a simple 1040EZ filing. He has no experience with a computer. He did not know he could go to the library for free help. H&R charged him a whopping $227.00! It could not have taken them more than 10 minutes. This is criminal. Wish we could get all these type cases together and file a class action suit.

I just went to H&R block and was floored to see that my fees totaled to $322.50. I was supposed to be getting a refund of $1400 and this is almost 25% of my refund. Last year as a student I did not make a lot and I got a education credit of $192 and from that H&R block charged $50. I moved to a new work place in December to start working in January and they charged me a fee from my moving cost/refund. Everything itemized deduction I claimed was added as a percentage fee into the final total. The base federal return was $150, base state was $48 and then rest in fees for each of my itemized deduction.

I had my taxes done by a lady in the office, She in herself was a nice person but that does not make mistakes vanish or appear. I had ran my own taxes online so I had a pretty good idea of what the outcome should be. I only go to a professional to have backup in case there is an issue. When she said she was finished I noticed that her figures and mine were off. I question this, she finally looked through what she entered and I pointed out to her that she failed to report federal tax withheld on one of my 1099's. She adds it in and it makes an 800.00 difference in my refund (not small change) confident she then had it all correct she sent it off electronically.

I called H&R Block to get a price quote for filing my taxes. I told them all of the forms that I had. They quoted me between $185.-$250. I got there, started my taxes and then had to correct the preparer on my property tax form; we bought a house last year and only had paid the partial year of property taxes. He entered in the amount that the seller paid instead of the amount that we paid for the year. That was the main reason that we wanted to get our taxes done by a tax professional. We wanted to make sure that they were done correctly. If I wasn't watching what the guy was doing they would have definitely been wrong.

Paid over 300 dollars for H&R Block to file our taxes and our Illinois return was supposed to be back in 2 to 3 weeks and it's been over 2 months and we still don't have them back.

It calculated my tax return wrong, support can't help. Now I have to do an amendment by hand. Use TurboTax instead.

I had my taxes done by H&R Block on 02/03/2015. They didn't enter the correct information for my children and they entered my school information wrong. This was a $4,369.00 mistake. I called and they had to an amendment now I have to wait 12 weeks to receive the rest of my tax money. That is not the worse. They charged me $302 to mess up my taxes and I am still trying to get them to put the money back into my account that they took out for fees. I will never use H&R Block again. This is the worse experience I have ever had and would not recommend using them. I would just like to be reimbursed for the filing fees since they say they have a 100% guarantee they should honor this.

First off I'm a long time customer of your company. For the second year in a row my tax return was sent to the wrong address. The first time they solved the issue in a timely manner. This year the same mistake happened again, this time I was told to wait 90 days for a new check. I feel it is not fair the working man has to suffer for the same mistake again, but this time I was not dealt with the same manner as last year. All my documents had the correct address on them, they messed up and I need somebody to fix this issue in a timely manner. I am losing interest from my money and that is wrong.

OK, so my first year filing my Taxes as a Homeowner. My income was only $18,000, but I wasn't sure what forms to use, so, I decided to let H & R Block do them. I was NOT given any type of price range when I began, nor did I ever get a price range; that is until it was filed. The form used was a 1040, but not the "EZ" form as in prior years. At the end, what was the charged? $172.50! AND, if That wasn't bad enough? In order to have the charge taken from my refund, as it always had been; that would have been an additional $35-$50 in addition!! Oh, and this did NOT even include State and Local returns!!! Had I known this was would be charged SO much, I'd have either gone elsewhere or tried to do it myself! I did file a Complaint, about 3 weeks ago. I was told I would receive a phone call within 72 hours. Still NO call, no email... I just called again, the person I spoke to said I would receive another call, within the next 72 hours, again!

Today it was my 1st and my last time that I use H&R Block. The lady that attended me, she was nice and friendly but she doesn't look like professional tax preparer. She did not seems like knows what she was doing. Their fee - it is ridiculous $233 including a coupon on $20 off for being my 1st time with them. Last year I paid $70 for the same work, definitely I don't recommend use H&R Block.

Normally filed with Turbo Tax, but due to a rough year decide to go with someone to work on my taxes. I sit down with the tax preparer and ask about the 50% offer if I filed with someone before, and told him I had file with Turbo Tax. He said no worries at the end that all will come out your good. We go over the taxes and when we are at the end the bill said $475, then the preparer tries 4 times to apply the 50% off offer and he selects Turbo Tax from the drop menu but the software gives him an error. He keeps trying and then tells me that needs to go and talk to manager.

I had the same agent do our taxes for over 10 years. We were very happy with her. Then last year, 2 years after my husband died, the agent told me that I could still claim head of household AND claim my 24 year old son as a dependent, even though I was past the deadline for filing as a widow and my son was too old according to what I had read. I didn't think that was right and said so. I even asked her to double check. She insisted she was correct - so we went ahead and filed that way - head of household and claimed my son as a dependent.

After a week of spending 1+ hr a day on the phone with their support, they finally said they would have technical support contact me. 3 days later no call, no way to contact again, except by waiting on the phone for another hour +. AZ tax software has a closed verification loop that will not let you override or prepare the return for e-file or printing. It is on AZ 140 Schedule A line 14 mini worksheet line b. If you use this to claim sales taxes there is no way to complete the return. Their customer service is just plain lousy and wait times are totally unreasonable for the price you pay.

Congratulations...You've worn me out after more than an hours wait for a CHAT. Product Review: Worst Tax Program ever. Help menus stink, the search capability is non-existent. Searching for a form (i.e. 8865) or topic (entering K1) is worthless. And you've taken over the #1 spot for Worst Customer Service from Verizon...and that was hard to do. You won't see another dollar of my hard-earned money. I have entered my tax information to include entering two (2) K1 records (one for each partner) with all of the required info. During Review, I am getting the following error: Sch K1 (8865), Error: Partner #1 must be the filer of Form 8865. The error link takes me to K1 Allocation Detail Schedule but I see nowhere to identify Partner #1. Additionally, the information that I filled in on this sheet should have been linked from the (2) K1 forms that I completed. This software stinks...

After hearing on TV about the half price charge of your previous tax preparation, I went into the local H&R Block office with my receipt from my last tax preparation as was instructed by their representative by phone. When I handed the lady at the front desk my tax info. and the receipt, she told me there would be a minimum $75 charge. I told her that nowhere in any of their advertisements is there any "minimum charge" mentioned - false advertisement! That is illegal here in America! I took my business elsewhere. Scam!

I tried to activate the program with the supplied code about 18 times during a two-week period and each time, I received an absurd error message telling me my computer date was wrong (it certainly wasn't). The message simply told me to try again later but to no avail. Because the program could not be activated, I was denied electronic filing of my federal return and couldn't download the state program, which were major inconveniences. The customer service numbers were perpetually busy and I couldn't even report the problem. That's the last time I buy the H&R Block tax program.

Wife and I had an appointment on Friday, February 27, 2015 at Town Square Plaza, 1106 Town Square Rd, Pottstown, PA 19465. I originally made an appointment to drop off my papers. The agent, named **, had questions. After answering all the questions at least two times and sometimes three times and his numerous errors on the computer, he had us sign various different forms. I told him I only wanted to file my Federal Taxes and I would do the rest due to my unfamiliarity with ObamaCare.

I have used H and R Block in the Nanuet New York office. l have a problem, again because the Voucher they had given me to pay my Federal was addressed to the wrong State. This year the same problem occurred now my federal payment is going to a different state and will probably be returned to me again to be resent when I told them of this. They said not to worry about it. They charged me $211 for a simple single tax return. They did not offer to help or give me another voucher with the correct address. They blamed it on their new computer system and did not accept blame themselves since I have a different mailing address from my physical address. The Federal returns for the year before were sent to where the state is of my mailing address, not the physical address... This cause a delay of one month after the deadline. This year is a recurrence of the same and in progress.

I purchased this software from Staples. When I attempted to install on my computer, only the personal software installed. I had to spend over an hour on the phone with their tech support to download the Business software. This software is supposed to import the previous year's information into the 2015 returns. I was on hold for over an hour before any one pick up the call. This person decided that she could not help me and transferred the call. I am still on hold and it has been over an hour. I have had challenges like this every year that I have used the business tax software. This may be the longest that I have been on hold.

There is no truth in the ad of 50% off what tax preparation was last year! I will be calling BBB and Attorney General. I'll also let everyone know!

This software will not import TurboTax. I have waited three hours trying to get assistance by chat, phone and email. I now have to go and buy TurboTax. The support group is non existent, tried 5 numbers, try call CEO, phone line disconnected. This is one major headache. Throwing it away so no one else will have this problem.

My appointment was at 1:00. The person I was schedule with was still working with another customer. After about 45 minutes of still waiting I notice there is 3 other employees just sitting around! Ten minutes later a woman walks in and says she doesn't have an appointment, the employee says, "It's okay. We'll take you now." What! I've was sitting here for 40 minutes and the employee took her before me. I was furious. So basically if I wouldn't have made an appointment I would have been better off.

H&R charged my husband and I $500 to file our taxes. We've used them for about 1st ears mind you before I get started. Our returns have always been very simple, this was the second year with a direct sales business and our home. First the person filing our taxes didn't know that you had to pay the preparation fees upfront this year or if you were getting a large amount back it HAD to go on the emerald card. That annoyed me but I paid the fees and went about my business. 21 days and still no refund. I called the IRS and they said the account number had been entered incorrectly.

I had my taxes done with H&R BLOCK for the 7th year in a row. I have never had a problem until now. I was "accidentally" sent a RAC check, issued in my previously married name. I was expecting a Emerald Card to be issued in my name and mailed to me, because I wasn't asking for an immediate $1000.00 loan. The tax advisor told me it was a $35.00 fee for a Emerald Card. I electronically signed my refund away.

H & R Block has had many complaints as far as their efiling returns go on their website. I have gotten an error message three times stating....."IRS records show the taxpayer's Social Security number (SSN) on this return is the same as the spouse's SSN on another return already filed this year. Double-check your taxpayer SSN. Fix any issues and e-file again. Otherwise, you'll have to file a paper return." Please look into this. I am so frustrated and annoyed. Thank you.

I have gone to my accountant since I was seventeen years old and saw your advertisement 50% off. Also brought coupon with the 50% which was sent to my home with me. When I presented coupon accountant stated I needed a receipt from previous year. I was told it was stated in very small print. I was very displeased. I feel false advertisement. Fee was high. Accountant was very helpful no fault with him, felt fault with your company. Please respond. By the way I'm 58 now. It was a tough decision to change. Thank you. Response appreciated.

The H & R Block on 43rd and Thomas here in PHX AZ, helped my bf receive more money. He originally filed with Tax Liberty, a simple W2 form and they charged him 280$... Went into H & R Block a few days later and were told he could amend. And his return went from 470$ to 4,646$. Sticking with them from here on out.

Do we have to even rate 1? More like 0! I will never prepare my taxes at H&R Block again! Well it's actually my fault to keep going! Every year they charge me a different amount! $423 this year plus bank fee of $34.95! Last year I called and spoke to the person that prepared my taxes and told her this year I would do it on TurboTax.com since I tried doing my federal and it matched theirs perfectly, and that I would do the state one with her because it's hard to understand it being that I work in a different state! But no, I ended up going anyway! I think it's because you're so depended on them that you're afraid to go elsewhere!

I just have never gotten service from H&R Block like this. I filed taxes Jan 19th and four days later lady calls and says she put in wrong social security number. So she puts in the right one goes over all my info again and says she's sending it back to IRS in two weeks. Later I call to ask what was that date she called me and sent taxes back in to IRS. She calls me back and just tells me the date that I should get taxes back on or before. I called she just basically kept giving me the runaround and just blaming IRS saying they fired people and they are slow but see she wasn't answering my questions.

Just had taxes done for 2014, when I asked how much they stated it varies. They ended up charging $358.50! We could have gotten an accountant to do this for that price. I will be going back to Jackson Hewitt next year! This was a horrible experience.

We filed taxes with H&R Block first time, and I will never go there again, because first of all they charged $340 for service which I think is ridiculous. Second thing I was waiting for my refund way longer than any other year. I will never go there again.

This software does not include form 4136 so anyone needing it cannot e-file using this software because it has to be printed and mailed in. I did not notice this until most of the way through entering my information. H&R Block simply said maybe they would include it next year.

I for one will never use H&R Block again for any tax issues I may have! Many others should go with any other company! We filed with them for the last 4 years always paying no less than over $400 each time for filing fees! They filed our tax form wrong the last two years for first time home buyer's credit! My husband is active duty military we had to pcs away from our home state due to military orders and had to move out. On our tax form it should have been filed with the military clause so we could've been exempt from paying it all back or the IRS taking the lump sum. Well our taxes were adjusted and now we are out $6,000.

I went in to file 2 1099 forms and paid a total of $508 for 1.75 hr. This is a ridiculous amount. I will not recommend this place to absolutely anyone, they are professionals in ripping people off! I have never paid this much! Previous yrs. I paid $70-$160. Too bad I didn’t schedule an appointment sooner with the previous companies so I had no choice but to look elsewhere close to me in my area. I had asked H&R how much it would cost, their answer was "it varies, other companies charge a total amount of $180 per hr."

I went to H & R Block because I needed help with IRA distribution, social security and pension benefits. Also the tuition assistance form 8863. The clerk proceeded to copy the schedules I had completed and said "we can file your taxes for you." I asked how much and she said "we must finish first." Upon completion she told me it was $452.00. I thought it was a joke. She itemized each schedule which added up to $452. After stating that was excessive for copying my forms, she gave me a $20 voucher. I paid on credit card $432.00. I will never go to H & R Block again. It is a RIP OFF.

This is my first and last time doing business with these "people". I called the H&R Block on 87th and Ashland (Chicago, IL) and was greeted by a receptionist that had me on hold for about 5 minutes before I got in touch by a lady with the last name of **. She had an attitude from the jump. "Can I help you" is what she said in an aggressive way. I then proceeded to ask my question. Her response was "We don't know, maybe you should try Google". I then said, "I thought you would know since you are a 'tax professional'". And her response was "Well, I guess we're not" and hung up. I would not recommended this place to anyone at all. You should find other options.

Went to the Farragut Square H&R Block in D.C. and received horrible service. Taxes for my wife and I were supposed to be competed the night of our appointment. While there, our tax person, Laura (very rude), told us she would rather finish them the following day. Instead of fighting her, my wife and I agreed and decided we could come back later in the week to finalize. As it stands today, it's been three full weeks and our taxes are only JUST finished. We have repeatedly called and e-mailed with very little response. To put the icing on the cake, we were told the total cost for the preparation was $435. We are finishing everything tonight and plan to fight this total cost. If I treated a client like this at my job, I would be fired or punished. I refuse to deal with this service and will absolutely fight them on the total cost. AVOID H&R BLOCK!

I am actually submitting this complaint for my neighbor, she has been doing her taxes with H & R Block for a few years. Well this year, she did as always, paid their outrageous fee to be told there was a problem, her taxes were not being accepted. She always has them put on her Emerald debit MasterCard, because it’s quicker and more convenient. Well she went into the office and finally the agent got them to go through. She waited about 2 weeks and checked her card, no money so she called and went to the office to see what the problem was, to be told that there was a problem with the routing number for the automatic deposit. Instead of it being for her Emerald MasterCard it was put on an American express card purchased at Wal-Mart.

I am self-employed and have generally paid around $250 for my tax prep with other CPAs. I went to H&R Block this year and it came to $571!!!! And my accountant didn't seem like she knew what she was doing. She actually tried to put the phone number off one of my 1099s in as my SSN. They're not even the same number of digits and no one writes a SSN with parentheses around the first three digits! It was only after I said "That's not my SSN" and she pointed to it and asked, and I said "That's the phone number" that she realized. And it really just seemed like I was having to be hyper-vigilant and keep an eye on everything that was happening. And then the $571 bill. I mean come on. Never again.

Went to file my simple "FREE Federal Tax Refund" for this year and when I finished said it would charge me $21.00. Not that its a lot to pay but was expecting it to be free as advertised. Guess I won't be using them next year! :(

FILED, 1/21/15 Accepted 1/23/15 its 2/22/15. STILL NO RETURN!!!!! I got my statement & of course the $550 I paid was outrageous. The person who was doing my taxes didn't understand the system and was making errors, I had to tell her to correct. I am not happy with H and R Block. This services costs too much to not be kept in the loop. I've called the main headquarters... no answer. I've called irs, they say its under review. Smh...

I purchased the H&R Block "Deluxe" Federal & State software for $34.97 on Jan 4th. When I try to use it on Feb 21st, I am not able to download the Federal Updates. I called the H&R Block support phone number and wait for over 45 minutes to be connected to Maria, who is very nice, but has to "escalate" me to someone else for actual support. I am told to expect a call in 1 to 3 days. I am on an iMac Yosemite 10.10.2 and in a Mac Users Computer club. I do know the basics and then some. I have tried multiple ways to download the Fed updates... but all I get is "gathering information". I used the recommended H&R website tips, used disk utilities, re-started computer. Tried with update inserted in Applications. Nothing worked. I did get the PO Box to send back for refund with a case #. After 6 loyal years of using H&R Block, they are on the cutting block for future use as far as I am concerned. DO NOT BUY is my recommendation!

I filed my taxes at the end of January. The return came a short time later. I was looking over emails today and there was one from H&R Block, basically stating that we should be taking care to avoid tax fraud by hacking scammers, and by paying 29.95/year, we could be protected. Hmmmmm... I was under the impression that when we filed taxes using H&R Block, that we were and or would be protected. The problem with TurboTax being hacked was forgive me if I'm wrong, poor security safe guards in place to keep from being hacked. So if that is the case, why would a company ask for an additional fee to safeguard my tax filing?????

It's very simple. Years I have been getting ripped off from H&R Block. It wasn't until this year I found out more about taxes. I was able to deducted things I could have done for years, but H&R just wanted you to get in and out. Years, I have been getting ripped off. You're better off doing them yourself. Forget H&R block, unless you want to get ** out of your own money. Not once did they ever ask about my schooling, or medical, or house taxes, nothing.

H&R Block offers a free second look. All you have to do is bring in your last year's return with supporting documents if you need to and they'll see if you got all the money back you deserved. If they think you did, then there is no cost to you whatsoever. If they see you didn't get as much as you deserved, they'll amend it and of course you'll have to pay a fee for that but it's better than not having that money at all!

I have been doing my own taxes online for several years and decided to go in person to make sure that I have been doing a good job. For the simple tax filing: one job, single, no dependents, no mortgages/loans I got charged $321 instead of $29.99 online! My fault is that I haven't asked but I believe that that is something that should be brought upfront.

Here is the letter I'm trying to get to H&R block but of course I can't find an email address for customer service anywhere! I wanted to file a complaint on my local H&R Block store. Normally I go through a CPA to file my taxes but decided to get it done a little earlier this year and use H&R Block. Boy was I disappointed. My first disappointment was minor. I took the time to pick out the tax specialist that I wanted to help me when booking my appointment. When I got there I was taken to a completely different other person, with no explanation as to why. Why make picking a person even an option if you have no intention of upholding the customer’s choice?

Filed our joint tax return in 2011 and that oct. Was to have our refund deposited into our acct. It is now 2015, I have worked endless hours and had to order my own transcripts from the IRS just to prove a point... That H&R block not only charged us almost double every year that we were return customers. The IRS admitted to all of our money actually going to H&R block. H&R block admits to keeping all the money, however, now that it is 3.5 years later and my husband and I are going through a divorce they say they cannot deposit our refund. Hiring an attorney & letting the press get a hold of this one.

It's hard to sound fair when you know a homeless person with one child went to H&R Block for a tax preparer and with little knowledge of other ways...and H&R would cost her $285.00 out of her $817.00 refund. And no she did not get rapid refund. This money was to be used for her and son and a place to live. How could you H&R take advantage of the unknowing.... one W-2 and one dependent which entered on 1040A is not a difficult return. Shame!

I went to H&R for help with an audit letter (6000.00), this lady "Stella **" said she would help me and had me fill out a power of attorney and said she would deal with them for me. After one week I called and she said she was working on it. Two weeks later I got a letter and called Stella and she said don't accept those letters, they're only supposed to go to her. Ok, I called 3 months later and she said she was still working on it. So I went in there to do this year's taxes and I asked Stella about the audit (because I got a letter telling me I owe 7036.00). Now, she said "Yeah, I have to find it in storage." I then asked, "I thought this was an on going case." She then said "Yeah... I will call you when I find it."

My husband and I went to H&R block like we have for years to file our taxes. We had only one W2 form from his employer and a form from as HSA account and that is all we had to file. We have NO dependent and NO other deductions so it's pretty simple and took our tax preparer about 15 to 30 minutes to complete our return. All she done is click a computer keys, clicked on something to bring up for our HSA account and filled in a couple of blocks, told us what we were getting back and then hit us with a $268.00 bill for clicking a few computer keys and the computer calculating things for her. My jaw dropped and I asked why so high... she replied, "Well I had to do another form for your HSA and that was $75.00."

I have dealt with H&R Block for over 16 yrs and I went to get loan. I file married and joint every year. She told me I couldn't get anticipation loan with husband, but I could without him. So I got it, but she did not tell me that I was paying in and would have to pay back loan. And I am going somewhere else next year.

My husband and I decided to go to H&R Block once again this year. I was a little intimidated by all the Health care info so we had them done by them. We were charged 370.00 for tax prep and 34.00 for the emerald card. I was a little taken aback by the charges so I reviewed the price we were charged...the last 6 years...we have gone at a reasonable $140-190 price. I called to ask why there was an almost $200 difference in tax prep charges and she explained I had one extra form filed for the health care. WHAT??? I'm sorry but that form cost 200 bucks to file. BS...I will do ours next year. Never again will I go to H&R BLOCK. Their motto is "rip you off by millions." I will never refer anyone either as the people I referred were ripped off just as much. Shame on you H&R BLOCK!! $$$

You people are a piece of work! You advertise you will lower fees to anyone coming to you as new customer yet all of us who have been loyal for years are getting screwed! You doubled what we payed last year! No fear that we will be back. Next year we will find a new tax company!

I have been doing my taxes myself using TurboTax for several years. Though I know what I am doing, I was audited last year, so this year I decided it best to go to H&R Block to have their support in case of an audit. I looked online to see that no fees were listed, so I made my appointment and met with Therese in Carmel, NY. I waited 20 minutes while she finished with someone else. No big deal.

Had appointment at 5 pm today, Thursday Feb 19th. Still waiting at 532 pm. Said it would be another 15 min. to half an hr. Last time I use h&r block.

I bought 2014 IRS Deluxe plus Michigan State software from H&R Block for the first time this year. Michigan form 4884 provides older seniors the ability to exclude certain pension payments. The H&R Block software did not contain the form, so I tried to call H&R to find out why the form was missing, but after a LONG wait on hold, I thought that the deduction had been rescinded for 2014. I paid H&R Block an additional $21.15 so I could e-file my Michigan return.

I filed my taxes on January 28, 2015. I was told it would be 21 days. I have called every number to the IRS and constantly checked the IRS.gov website for an update. All I ever got was, "Your return is still being processed." I paid H&R Block $334 to prepare my return. It seems that for the past couple of years my return is taking longer and longer. I am not using them anymore.

I had a simple W-2 needing to be filed. I started a time clock as soon as we started and they spend half of that time going over nonsense things that does not even matter to the individual filing the taxes and we were finished in 20 min. My charges for H&R Block was $175.00 too much. $175.00 divided by 20 equals $8.75 a minute. Will I be going back to H&R Block? No!! They have officially lost my business and I'm sure there is someone out there that offers the same service much cheaper.

Had my taxes done there on the 27 of January and was given a refund expected date of February 17 and now they're telling me it's in H&R Block bank. What to do.

I filed my taxes this year with H&R. Last year, I didn't file with them, however, for some reason thinking I'd get a much better filing fee because of the whole 50% advertisement I've been seeing. Apparently, I was wrong. What ended up happening was the person filing our taxes didn't know exactly what she was doing and blaming her mistakes on her computer. About an hour later, after all was said and done, she charges us 495.00 giving us a discount down to 430.00. About this time my morale fell, I glanced at her name tape and below the name stated manager. All I thought was,"Wow and she is a manager. I guess this is what it's like to be robbed in plain sight." Now, in 2012 I filed with H&R paid only 250.00 and at the same time I got more back. I'm fed up with the results from H&R block, and I'm going Jackson Hewitt or Turbo Tax next year.

We filed our taxes today with the same women we use at h&r block every year. The only difference in our returns this year is we bought a house and had our first baby. Last year we paid $101 bucks which we thought to have been very responsible, until today... After all said and done we got taken for $345 insanity?! We will never go back, such an upsetting experience. Feel like we got ripped off for some commission bonus for this woman. We filed in Fairhaven, Ma. Such a disappointment. Then when I questioned why, I was told because of all the little extras from this year, house, child, child care, etc, etc, etc... We feel like we just got nicked & dimed, not right! We have been loyal patrons, NO MORE!!!!! We will be going elsewhere next year. Another customer lost....

The service was almost laughable. These are the details that matter, as with any given situation these 3 incidents are unacceptable. Direct quote from the "gentleman" who would have assisted us, "That's your problem, not mine." There was also another potential client there that was basically told that to handle an important fax from another branch location out of state on her own, rather than take the time to contact them on their client's behalf. Another woman ultimately walked out due to the disorganization at this location when everyone who was waiting was asked, "Ok, who's next?" Apparently, they weren't keeping track of who was coming in and in what order. This branch wouldn't know customer service if it jumped up and bit them in the behind. I've been a long time customer, but H&R Block has forever lost my business.

I went into H&R block on 1630 N. College St Fort Collins Colorado. The receptionist let me know that I could be seen at 11 o'clock. So I come back at 11 and the receptionist let me know there was a problem and that I would have to wait until 11:30. I said no problem, I wait and ** calls me back. First he tells me he's going to have to charge me extra for coming early. I then told him my appointment was at 11 that he would have to pay me. The receptionist heard our conversation and apologized to him saying that it was her fault there was a mix up.

I would never go to H&R Block to file taxes if you haven't already. I went to the one in Seffner FL had an appointment. The lady sat us down and walk off then started helping someone else. Charged me outrageous amount of money to file. It's been three weeks and still haven't got my money and it's direct deposit. I will never go back. Use Liberty Tax, get your money in a week and cheaper.

So I had never done taxes before and had heard some good things about H&R. After sitting with a Tax "pro" and doing all of the paperwork, I left the office thinking that my taxes were in good hands. After waiting much longer than it should have taken to get my refund, I did some digging and discovered that some of the information in the files was put in wrong. I contacted H&R and was transferred countless times, put on hold and finally emailed a number of forms to fill out that I would have to fax in.

Disappointed in the cost of the tax prep when I went in to an office. I had all the info in order & not complex (1040). I was sticker shocked at the end on what I had to pay for 45 min prep $297.00!!! I asked why so much. All the other years it's the same form, same # pages. This is HIGH WAY ROBBERY!! Average hourly rate is about $20 hr??? I want a refund! They advertise &79.99 you prep @ home & they'll look it over. That amount makes more sense.

I went to h& r block for the first time, never had any problems with the irs in the past & because some rookie so called tax specialist forgot to ask me a few questions, I am being audited. I was really depending on my tax returns to catch up on my bills & now I will be delayed by months due to incompetent people who work there. They try to get you done like it's a race, but in the process, screwing people's taxes up. NEVER AGAIN!!! Don't give your surveys until you get your refund & do not get peace of mind, they do nothing for you.

I saw a commercial for H&R Block that said get taxes done for 1/2 of what you paid last year & I had mine done by AARP & it was free & H&R Block won't do it for free. So to me they don't keep true to their word. I guess they don't want to help anyone under middle class.

Doesn't take me 3 times to figure out they are less than organized and lack quality service.

Paid almost 300.00 to get my taxes done. I will never go back to H&R Block. And the ad they have out "get your billions back", it was referring to the CEO of H&R Block getting the billions not the working people. If not you would not charge me triple the amount I paid last year. You will never rip me off.

We have been going to H&R Block for years and I think we finally will learn next year to stop H&R Block from ripping us off. We went to 580 Ridge Rd in North Arlington N.J. My wife and I filed married filing separately. My wife did her taxes but I will wait. Our preparer was **. My wife's taxes were basic with 2 lottery winning forms. We were showed what was done with the lottery forms. All he did was add $2000 to our taxes for both forms. The sad part was when my wife had to correct the preparer's mistakes at least 10 times. Bottom line was that we paid $314.00 dollars for 1 1/2 hrs work. I know it is our fault for allowing it to happen every year but I will say NO MORE!!!! The only way to make H&R Block think about their ripping off the little hardworking men and women is to stop going to them. I refuse to complain every year then use them again!!!! Goodbye H&R BLOCK TAX RIP OFF PREPARERS.......

I spent an hour listening to the tax preparer talk about her family in an over heated room. She complained about the new system they had to use, all the kinks involved in it. Then a week later, they called to come in and sign and she charged me $158 saying mine was a complicated tax form. It was a 1040 easy, what the hell is complicated about that? I was ripped off and will never use this lousy business again.

I have used H&R Block to file my taxes for the last couple years as it's convenient. They are able to import all the information from the previous year so it avoids a lot of duplicate data entry. Unfortunately the "free" services they advertise are not in fact free. They advertise that e-filing is free, but when I completed all the entry for this year, I was required to pay $19.99; which I did out of sheer exasperation & the desire to get the process over with.

I just filed my taxes at the local Avon, Indiana office. Last year I paid 180.00, high but I thought reasonable. This year we had the same situation, income, deductions, all the same. I was floored when the REPRESENTATIVE said, that will be 242.00. Not her fault, and she shared that nearly everyone in their office staff was upset and that they knew the increase was going to cost them customers. Next year, it's Jackson Hewitt. Utterly ridiculous. And to boot, in the past I simply handed her the file folder, this year I had to break everything down for her. H & R Block is dead to us...

I filed my taxes with H&R Block in January 2015. When everything was completed and I reviewed the information, the wrong information was showing on the portion that gets sent off to the IRS. I thought I entered the wrong information and went back to edit my W-2 information and what I had entered was correct. H&R Block was not helpful and I now have to file amended return to correct the error that H&R Block made AND pay another 50 dollars for that on top of the 130 dollars they already charged me. I will not use them again!

This is beyond a ridiculous amount of money to pay to file your taxes... they literally charge you for everything. Including $35 for the card they put your money on. Unreal. If you want your money... all of your money, then file with someone else. Way too expensive.

You say you're the best and will stand behind your mistakes. Not true. You people, H&R Block made a big mistake, and turned me away when you did. Nailing me to a cross. And costing me $4000.00. Not nice. Shame on all of you. H&R Block. Never again and you did not care. AGAIN!!! SHAME for your advertising. Very untrue. Shame. But you don't care. The money keeps rolling in. You make mistakes, and just hide them.

I recently tried to file my tax return with H&R Block. I had been filling with them over 5 years. This year I ran into a complete roadblock. My return wasn't filed but sent to some lady who wants to review my return. WHAT THE HEY!! Now I have to send my info to her due to fact that my return can't be filled till she reviews them!! To me this major red flags!! I'm sorry but I have contacted my lawyer about this if my information is leaked out to somebody and they open accounts I don't know about. This is last time I'm filling with them.

I had a 1099, a 1098, and one W2. The only different between 2012 and now was the 1099. They charged me $347 just for that. When I asked why the woman told me it was because of my 1099. JUST MY 1099. I have NO deductions. NO itemization. NOTHING. I am a poor college kid trying to make it in this world like everyone else. You have to pay the money before you leave.

This year I decided to use H&R Block. I was under the belief they were efficient and cheaper than other tax preparation services available. I was completely wrong. I feel sorry for the little guy in the green bow tie, because the corporation that he is the front man for is making him look very poorly. My first agitation I had was setting an appointment only to realize that I was queued in a first come first serve basis. I felt like I was at the doctors office. If you make appointments you need to keep appointments.

Recently moved to Richmond VA from Michigan, attempted to locate a place to file taxes and found HR Block not far from my work. I went in skeptical as my wife had spent half the year in Michigan and our return was going to need to include Michigan state tax filing as well as Virginia. I coaxed the preparer Bill for a price estimation, he would not give one. I said well how about a ballpark 50 -100 still he would not comment on a price. I said, well "it's not going to be like $500." He said "no, no nothing like that."

I have been a customer since the 80s, I went in to get my taxes done and got a new tax preparer. He lacked in knowledge and professionalism. My visit took twice as long - I was misinformed, and he argued with me. I have co-workers who paid 9.99 to do their taxes online - I Paid almost 300, the visit was awful. Overpriced and only was offered a coupon for next year - not sure I want to go back next year. Where is the customer service these days???? Not happy.

I had filed my federal tax return using H&R Blocks online software, at the end when they ask how you want your money sent I chose direct deposit and entered my account number twice. They said I never entered one, they said they sent us a check 1/28/15, it would take 7-10 days to receive which we have not. They will not provide us with proof they sent the check and tell us we have to wait 90 days to file a lost check. Meanwhile I have been unable to pay my rent while incurring $5 a day late fees, we are set to buy a house this week and now don't have our down payment, we can't move out of our current townhouse which our lease ends this month, so we will be charged an additional $150 on top of our current rent for a month to month. We are paying big for their system errors and getting no compassion from them at all. We have been lied to for weeks. They have told us several dates the check was sent, different check numbers, excuse after excuse.

I called H&R Block and scheduled an appointment with a young lady. When I asked what kind of fee I should be looking at, she said the base rate was $45. She began to ask me a few questions about my taxes and after I explained it all, she said I should be in the $45 range. Needless to say...it took them less than an hour to do my taxes and my bill was about $190...for an easy form and listing my insurance. Then there was a credit that took me down to about a $130 fee...but then she charged me about another $35 for something.

Normally I do my own taxes through Turbo Tax or Tax Slayer, but I was confused about the health care law and wanted to be able to ask questions about avoiding the penalty. I had a very rough year last year (made the least amount of money I've ever made in a year) and because of that I had to cash in my retirement account. This was the most "complicated" thing on my return. I don't have children, am not married, don't own property or stocks or a business, no student debt or payments, not in the military or have a bunch of gambling losses or anything else that might make my return complicated.

My husband and I had our taxes prepared today (2/12/2015) by H &R Block. We do not own any businesses or have anything going on out the ordinary. However, they charged us $459.00 to prepare the standard tax form for submission. I could be wrong, but this seems like overcharging to me. We will pay it but you can believe that they will never, ever, do my taxes again.

Bought 2014 Deluxe version from Walmart. Last year I used H&R 'Basic' and it worked fine, but that of course is pre-Obamacare. After triple checking for accuracy I proceeded to Review and again and again. Each time I got was an error message. It said an 'unresolved issue' relating to a member of my household receiving benefits through healthcare.gov and being over 65. The 'error' could not be concluded by any answer or any combination of answers I gave. This led to a 35 minute wait to chat with a CS person who after 5 minutes of attempting to help was cut off as she tried to share my return. I left it alone, waited for the 2/12/2015 updates, deleted my previous attempt and started from scratch.

I purchased and used the H&R Block Premium software download this year and completed my taxes. The software came with 5 free federal e-files. When I went to e-file, the software stated my activation code was invalid and I needed to either pay for it or contact customer service. My complaint is, I had a very very difficult time connecting with an actual person from customer service. I waited for one hour for a live chat agent before I decided to call on the phone. I had to wait on the line for nearly two hours before someone answered my call. The only reason I held that long was I was because I was working and could let the line hang on while working. If I actually had to drop everything and wait, I would've hung up after 10 minutes as my time is too valuable. I would recommend only using their software if you have a simple tax that wouldn't have the need to ever contact a live person. Their customer service was very disappointing.

I dropped off two years taxes for a friend in the 13316 E. Jefferson Detroit, Michigan 48215 office to ** Senior Tax Advisor. She quoted $200.00 for the work. When my female friend went in to pick the tax work up she was charged over $400.00. The manager after 5 days of no return phone calls to me said nothing could be done. Please everyone from now on get a quote in writing for the work being done. This was tragic for this woman on a limited income. I would recommend H & R Block 13316 E. Jefferson as having a very bad public relations policy.

They were filing my taxes since 2009. They messed up on my taxes in 2013 and then blamed it all on me saying the paperwork provided by me was bad when the IRS said I owed them. I was charged 250$ and still accountable for their error? So this year I will use TurboTax and do them myself. They were rude on the phone about it and nobody did anything or even admit their error when I had emails from their tax preparer to prove it. Stay away!!!

My husband used H&R Block for all his tax returns before we were married. I have always prepared my own. Because he whines a lot, I told him I would try H&R with him our first year filing taxes together. The representative did not even ask HALF of the credits and deductions I knew about myself, and continued to skip over massive chunks of questions and information. I had already partially prepared my own taxes, so I had an idea of how much we SHOULD get... at the end of everything, he had us owing more for state and getting much less for federal.

I spoke to 3 representatives. They couldn't tell me why yesterday I had the option to transfer money from my checking account to my emerald card, but today I do not. Each agent said the same thing, "That option may not be available to all users, would you like to receive information on other options to reload your card (all cost money)?" They were all clearly reading from a script. With each agent I had to state the problem repeatedly because they kept giving me answers to different questions. They treated me like I was stupid and tried to walk me through setting up an account online even though I had just told them that I was looking at my online account (all three of them did this).

My son went to the local H&R Block for his taxes. This was the first time he ever had to file a tax return. He saw online that it was $9.99. The accountant never told him what the price was and did not explain the process, and ended up charging my son $90 for a 1040EZ form. It took the accountant 5 minutes to prepare the return. I stopped in the office the next day to speak with a manager, but she was not available. The person at the reception desk gave me the hours she was going to be in next.

Just found out last year that their tax guy I've had for the past 3 years has been ripping me off for money over charging me for fees. He was also so sarcastic and hurtful and made remarks about my returns and laughed at them. They don't hesitate to call me twice a day to do my taxes but when I call no one helps me or calls back. Don't depend on them calling me back and I'm always waiting when I go in. I'm moving on to another company. I'll pay the extra $$ to get treated better.

I went to HR Block to file 2013 on Main St. in East Orange, NJ to file. The agent didn't inform me that I was not required to file if I did not make at least $11,000. As a widowed, single, retired person on SS, I was not required to file based on my SS amount. The gentleman who took care of me, looked at my documents and stated that he had previously lived in a city that I had once lived in also. He was sitting at his computer and typing in info while shooting the breeze with me.

Went to H and R on the 5th to file my taxes. On the 6th I was told that the IRS rejected my return due to somebody used my kids as dependents. She tried many times taking 1 of my kids off 1 at a time and running it again. Now my return needs to be mailed in paper form. H and R block told me they won't mail them to pay for their filing of my taxes that they messed up and my taxes still are not filed. $493.95.

I filed on February 1st. IRS send check, would be deposited February 9th. IRS said check was sent. 12:34 this morning I get a email from h&r block that said "we're working on your deposit and this will take 3 to 5 days....or longer so PLEASE check your balance before going shopping!!!" This is the first and the last time I'll use h&r block. Don't ever have this problem with turbotax. Oh but send me a gift card for 110.00 for target ... lol.

I would not recommend anyone to use H&R block to file Tax Return. Their website is not transparent and straightforward regarding the fee you need to pay for Federal and State Return. Unless you file Federal return, they won't tell you that you will be charged $37 for filing State Return. A very cryptic website. I was looking for reasonable tool to file my tax return. But, I ended up paying more than $50. It's expensive than most of the others tool. I won't recommend this to anyone.

I have been a H&R Block customer for over 25 yrs. This year was the most worse time I ever had with H&R Block. They charged me $360.00 and that's not rapid refund either. For my 25 yrs of giving them my business H&R Block never attempted to Thank me nor offer me a discount. My Brother went to Jackson & Hewitt to do his taxes this year. Jackson & Hewitt charged him $120.00 and gave him a $50 gift card. 25 years of my business to H&R Block and they didn't offer me bleep.

Funds locked up and no explanation why, just a recording saying they're having technical difficulties. I just got out of the hospital. Went to go buy my medicine and guess what? I cannot use my card. It said declined in front of everybody in Wal-Mart. Very humiliating.

My family had a scheduled appointment to file our 2014 taxes. We made the appointment because we have a 2 year old and preferred not to wait like a walk-in client. It has been 45 minutes so far and have still not been assisted. This location is at 3451 Goodman Road, Southaven, MS. Do NOT use this location.

Never told me they didn't give a free estimate. I went in and was going through the steps and when they were finished they told me I had to pay 177 dollars plus 35 dollars because they had to take it out of my taxes coz I didn't have the money to pay it in cash and another 35 dollars in cash so instead of 580 back I'm getting 300 dollars. I'm so furious.

Customer service is horrible and they sent my refund to the wrong account and now I have to wait even longer to receive it and they keep giving me the run around. I will never do business with them again.

Last year at this establishment (6611 Bergenline Ave., West New York, New Jersey). I made an appointment and waited over two hours. This year I made an appointment and the individual who I made the appointment with is not even here. Most unprofessional organization I've had the misfortune of dealing with. What if you made an appointment with a doctor and when you arrive they are not there and unreachable on the phone? GO SOMEPLACE ELSE!!! Consequences - give up a valuable portion of your life to be disrespected.

This is my three years using h&r block but I will never going back there again. I went the one on Mack rd and franklin, and they charge me so much!! They ripped off their customers pretty much. Whoever the person I talk to on the phone was also very rude. Not very professional!! I would never recommend this company to anyone.

First, I would like to say that I am very disappointed in the local H&R Block office. I first attempted to schedule an appointment online. While trying to do so, the company appointment webpage was having issues. So I then call the office and schedule the appointment with the desk attendant. After verifying the appointment time for 7 pm several times, I then verify that they have our information from previous years. My daughter and I arrive at the office at 6:45 pm, check in with the desk attendant. She states that the person we will be working with is still working with another client. We take a seat and wait for my husband who arrived at 6:55 pm.

I went to H&R Block today (2-9-15) to have my taxes done. This is my third year. My issue is the no out of pocket. Since I live on paycheck to paycheck I couldn't pay out of pocket this year. After the long process doing my taxes I went for the no pay out of pocket. When it was finished the tax preparer told me I had to have my spouses ID.

Get your money back America? The place you have to get it back from is their bank. H&R Block bank does not give out bank statements. The bank has increased this year of 2015 their fee for non-use from $2.50/month to $4.50/month. If you make a calculation error and forget you have a little cash left on the card, it's gone. The fees will just eat it away month after month, year after year. You signed the small print. Now you know where the billions dollars went.

I went to H&R Block to file my taxes. Taxes. The lady lied to me and said the e-file was no longer open through the IRS and we would have to file it on paper and mail it in. She said the only way they would do the taxes was if I paid out of pocket $650.00. I have never had to pay that much money to file a basic tax return. Then she said if I found another tax preparation center that charged less, they would beat their price. When I went back and said I found a place that would do my taxes for $100 the lady was furious and called me a liar and held my tax paper work hostage and still will not return it to me.

I've filing my taxes with H&R Block for the past 6 years. I've been doing them with Robert and last year, they moved him to West Side, Jersey City so this year, I called to make an appointment with him. They set it up. When I get there, they give me while different person because Robert is sick. His name is Christopher and he don't know what he doing. He got back hardly any money and messed up my bank information so now I have to wait longer for my refund because he messed up. I would never go back to them again.

Site is slow, crashes at times and filing one w-2 Federal e-file and one w-2 State e-file was over $91.00. RIP OFF!!!

After 4 years using Turbo Tax to file on line, I fell for the H&R Block ad stating "File for free and only $9.99 for state." Well, Free has cost me more $120 and 5 hours with still no taxes filed. Turbo tax was quick and easy and cost $69 with no hidden fees. It took 20 minutes and done.

Was told us that you e filed it then turn around and told that it wasn't. Then was told I needed to come in to sign some papers but that wasn't the case, they wanted to tell me I owed them money before they could send it. So the next day I got a call and then message, then I had to call them back so tell me that they wanted me to pay the fees upfront that they couldn't he file for me.

We approved our 2013 tax return on April 14, 2014 to be electronically submitted by H&R Block to the IRS. It is now February 4, 2015 and our taxes have still not been submitted. I have made numerous calls to H&R Block and the IRS and no one seems to know what happened. I read online that there were issues with a change to a form about education loans that may have created the problem, but they still can't figure it out??? I finally printed a paper copy of the tax return and submitted it myself to the IRS. I am extremely frustrated because I know fines and penalties are mounting. Very frustrated - and don't forget I paid for this service. Well I won't ever go back to H&R Block and I will warn anyone I see against it. You would think they would have offered to refund my money, but no, no offer of compensation at all.

I called H and R Block before I went in for a scheduled appointment to ask if they could give me a number based on my information; and the lady tells me yes it should be under one hundred dollars due to tax bracket and the fact I make about $4.95 AN HOUR... As a waitress etc etc. Got all done with process and they tell me over $300... as I'm begrudgingly getting it done anyway, sick to my stomach I hear another lady telling a gentlemen his should be "About one hundred"... so nauseating.

H&R BLOCK at 3609 30th Avenue, Astoria, NY 11103 = AS WORST OFFICE. ** CALLS HERSELF BOSS - IS VERY ABUSING, TOUCHING, AND HOLDING PEOPLE UNFAMILIAR. ** ALSO USES DISCRIMINATORY COMMENTS; e.g. is: "I am from Russia, Romania, Yugoslavia, etc. and YOU? You look Romanian??? Where are you from???"

This is a good review. I filled my taxes again with my same tax person again who always work so hard to get my taxes done in an efficient way. Tyrone ** is always a polite and professionalism person. He goes the extra mile to get you the refund you deserve. I like how he has a strong relationship with his staff. They all are respectful, just a friendly environment. I recommend anyone to go to his office at 4520 Atlantic Ave Long Beach,CA 90807. He's one of the best. Please commend him for his hard work. Thank you.

I went in Monday evening just to see if I could make an appointment, or be seen as a walk in. My husband doesn't get off of work till after 4pm, and we headed in after he came home. We walked up to an angry receptionist, she was a black woman. Even before we could ask if we could be seen, she was yelling at another woman who worked there and proceeded to make her cry. My husband and I were both shocked as we witnessed this and decided to go elsewhere. This place is horrible, and to think H&R Block hires people like this to help our men and women in service is very offensive to me.

I had a problem with one of the products downloaded from HRBLOCK.COM. I called and was put on hold by the automated system. I was on hold for 2 hours and 15 minutes when the call was suddenly terminated. I tried again the next day and have now been on hold for 1 hour and 10 minutes and still holding. I'm so sick of hearing "thank you for continue to hold... Your call will be answered by the next available agent". Customer service could not be worse!!!!!!!!!!! "Thank you for continuing to hold...Your call will be answered by the next available agent..." That agent was still a toddler when I called!

Well the lady did my taxes last year and I owed I paid the amount. Then two months later I get a letter from IRS that wasn't the full amount. I owed another 700 something dollars. If I wanted a forecast I would have watched the weather channel. PEOPLE YOU ARE BETTER OFF SAVING THE 200 DOLLARS DOING THEM YOUR SELF. Our go to real tax person that cares who you are and about your business not some company. You’re just a number to and a dollar amount. Real tax person is never ever wrong with numbers.

H&R Block is a ripoff!! I paid $300 last year and I got back $8000 back on my return with H&R Block. This year H&R Block charge me $430 and I'm getting back $6500. Nothing change on my taxes besides my dependent instead of 2 I'm claiming 1.. H&R Block is charging all their customers more every year due to all their commercial on TV!!! I will never ever go back to H&R Block. I remember first going to H&R Block 2007, paying less than $200 and now it's $430. God Truth.

Online they say that Federal Return is free as a promo. State submission was $9.99. After entering all information and getting to the end, it gives me the option of paying $61 that includes a loyalty discount of $10. Otherwise this would have cost me $71.

I would strongly recommend people stay away from this professional rip off artist company. They will not tell you how much a tax return process will cost, instead saying "it varies" or we won't know until it's done??? I almost fell off the chair when they charged close to $300.00 for a simple return!! Charges like "Peace of Mind"? I have to pay to GET peace of mind. Ridiculously high fees.... Stay away from them!!!

Don't let H&R Block touch your taxes!!! A few years ago my local office was running behind and I had to get back to work. The tax prep person told me to leave my documents and she would finish things up. When I went back to pick up my completed return all I got back was the computer print out. I asked several times about my documents and was told that all I had coming back to me was the print out. Now I have a tax bill from the state for that year because H&R Block made a mistake and I don't even have the documents to argue. I asked H&R Block to refund the tax prep fee for that year and they refuse.

I always had my taxes done at H&R Block, always got my money within a week. Here I sit 2 weeks after they were put in still no money. I paid $340 to have them done and get me my money asap. Well everyone I know used other tax programs and have both state and federal back within a week and spent $10 to file, so needless to say I'm upset and will never give them another dime. In fact spent last weekend outside the local office telling everyone not to go there. You won't get your money when they say and to just use TurboTax you will have both within a week and it's a fraction of the price. I've filed complaints and H&R Block refuses to give me my money back. So much for 100% satisfaction guarantee. SO I CAN NOT STRESS IT ENOUGH SAVE YOUR MONEY AND TIME. NEVER EVER GO TO H&R BLOCK. THEY ARE THIEVES!!!!

H&R Block figured my income tax in 2012 & their off the street people calculated my taxes incorrectly. They did not figure in my CSR retirement. As a result I received money back. After a period of time, there is no tax on retirement. I thought I had gotten to that point. My mistake - I had not, I should have checked it. I took my 2013 tax to them to calculate. This is when they found the error. As a result, they filed an amendment for 2012 & 2013. This resulted in me owing IRS over $24,000. They were supposed to have filed a claim with their insurance co. I don't know whether they did & can't find out. When I visit their office to find out, they promise to find out & call me. I have yet to receive a call, & no money has been received. What is the solution??

In 2013 I moved to Arizona from another state. I didn't know the state taxes in my new state, plus I had sold my home in my old state. I am a senior on limited income, and could not afford to make a mistake. Block took my tax forms and the information from the sale of the house, took 3 weeks to get back to me to tell me I didn't need to file, and charged me $200. I will never recommend Block to anyone. I feel they are not doing the work for their customers, but just out to see how much they can charge. I have used other tax people occasionally, and never felt like I was ripped off, but this time I felt I was. The auditor who did the work was very disorganized, had excuses, and was just not professional. This was a horrid experience, and one I will never repeat.

I use turbo tax. This year because of the healthcare law it kept rejecting my return so I decided to try HR block. I scheduled an appointment and made it earlier than I was supposed to be. The staff didn't greet us when we came in. When we were greeted he asked if we had an appointment or not. We did. He told us she'd be right with us. We sat down, not very long and was addressed by this lady. Now for someone that deals with people you'd think would have some kind of manner, began asking me what kind of taxes I had, being the one who was going to pay them to do mine, knowing if I knew what kind of taxes they were, I'd do them. I looked to my wife dumbfounded not knowing how to answer. She said w2s, hsa, and as I caught on I told her what they were.

First time buyer of H&R block tax software, and the last time I ever buy it. It has been over two hours since I contacted their customer service, over the phone as well as their chat support, no response yet. I suppose you get what you pay for, it may be cheaper software, but you pay the price for getting no support at all.

We have used H&R block every year we been together which is 10 but next year I am using another tax agent. Not only did the woman put my name on almost our entire return (my space and husbands) but she mixed up our kids socials and never asked if we wanted the insurance after we thought about it. I'm actually a li’l worried whether it was done right at all. Said once again, "oh yea its 9.99." Again 350.00. I mean really it was the worst preparer I think I ever had. Thinking I may go out and get another look by someone else after this one! Oh and I can add proof when I get to my house. Ugh.

I bought the disk for $65.00 for one federal and one state download. I lived in multi states so I needed two. When I went to receive the state down loads. The second one was $40.00. And neither download was ready. I was told they would be ready by 01/29. Then they changed it to 03/05. I was told it was not ready because I had a Mac. The box clearly states it's made for a Mac. It should not take three weeks to do your taxes because the product is not ready to use. I usually use another company and never have had these issues. The extra download at the other company is $20 and downloads are always available to use. I asked about a refund, you can send the package to H & R with the reason you are returning or not happy with it. And then you wait 6 to 8 weeks to get your refund.

So I was lured in by the online e-file of free federal tax filing and $9.99 state filing. I jumped on. Cheaper than going to an HR block store. So I started my simple, one W2 return. The option of upgrading to the $19.99 came up which included the state/fed filing and the 2013 import of tax info. So, I did it. Still cheaper than visiting a physical location.

They lied to me just to get my money. Keep telling me when I call that it will be at my bank tomorrow and then I check IRS and it still says it's being processed. Neelam is a liar and don't let her do your taxes. Worst experience ever.

I filed my taxes. Not only did they charge me 250.00 to do them but my brother went to liberty five days after me and he gets his back this Friday and I can't find out why my taxes is taking so long.

On 1/26/15 I did my taxes at a local office. I was told when I made the appointment that I would be charged $70 to complete my taxes. When the preparer was done he informed me that it was going to be $190 which forced me to take the emerald prepaid card to get my tax added onto. They then would take their fee from the emerald card as well as any charges that came along with having the card. I would still have to wait the ten to twenty one days to receive my money which was OK.

My wife and I had been customers of H&R Block for 10 and 7 years respectively. When tax season came around for 2015, we scheduled an appointment for January 29, 2015 at 9:00 am at this location. We showed up at 9:00 to find the store darkened, doors locked, no one answered the phone and no one answered when we knocked. At about 9:10, we left and returned at 10:00 to reschedule. Not only did the two individuals manning the store refuse to apologize for failing to show up for the appointment, they lied to my face saying they had been present since 9:00. Furthermore they said they thought my wife and I had no-called/no-showed. They refused to do anything to try to make it right with us, and had the gall to ask if we wanted to reschedule.

Went to H&R Block yesterday and filed my taxes. Income and taxes paid in where almost identical from the year prior. The only thing that changed on my return was a purchase of our first home (this should increase return, which it didn't even affect it either way) which isn't the problem. After finishing up with the same type of return from the year prior, the lady hit us with their charge of $150. I know it isn't much compared to other's returns but me and my wife have a simple return and are only in the 15% bracket. So after paying her, I figured they weren't sticking it to me and after I paid, she gave me a receipt with no info on why it was so much, just a basic receipt. I asked her then why it was so much cause the receipt didn't have anything on it except total. She couldn't tell me why or provide me with why.

I am an Emerald cardholder and had no problem with them until today. I couldn't access my bank account so I call a representative. They told me that some fraud transactions has happen to my account and I did nothing illegal. All I did is gave my information to my employer for direct deposit. They told me at least 24 to 48 hours to get an investigator... Really? I can't wait. Am getting paid tomorrow and am done with hr scammers. As a customer I don't deserve this and I would not recommend this to my worst enemy.

E-filing with H&R, somehow the information I inputted does not match what is on my tax return. I have two dependents and my e-file only claims one. I went back through my answers (all correct). Thinking I must have made the mistake, I rechecked again and again everything correct. So I printed the pages from my personal information summary as verification. A customer cannot see the 1040 or 1040A tax return form. You can only view and print after agreeing to their terms and submitting to the IRS. It is a difference of $2000 and not a sole person to talk to regarding the error. H&R Block premium e-file service fees total around $80, I am a paying customer.

Few weeks ago I have received in the mail tax program disk for 2014 from H & R Block, the material sent clearly printed that: the federal program and one state program is free to include 5 free federal e-files and one free state e-file is free. When I downloaded the programs from the disk it require me to pay $14.99.

I used H&R block once and only once. They charged me $350 to do my taxes. Stay away and they will continue to call you every year.

Jan 24th of 2014 I go online to h&r block to get an estimate on how much I would get back on my taxes. It told me my refund would Be $753 plus 73 state return so I go to an actual h&r block to see an estimate. It came out to $1850 which was okay with me then h&r block calls me Jan 25th to tell me my application was rejected. Because I already So I was furious so go on online to check the h&r block site. It said I submitted my forms but I never sent anything. I'm homeless. I worked my butt off all year and there's no way I'm willing to settle for 850 when I know I'm eligible for more. I need help. How do I resubmit my taxes correctly. It was my first time.

I have been doing my taxes with H&R Block since I was 17. I'm 37 now and I have never had an issue or any problems with them. Yeah the fees might be a little high for some but I don't mind and I plan to do my taxes with them every year. Thank you H&R Block for doing such a great job.

I have used HR Block online for years and I am appalled that they are charging the general public outrageous prices for something that is suppose to be free. The government is cautioning the public about fraud and scam artists this tax season but who knew it was talking about reputable companies like HR Block, Turbo Tax, Tax Act and get this Free File USA. They all charge you to file any forms other than a 1040Ez or 1040A. The other scam is they tell you if you pay for software you should not be charged to file a state return but all of them are charging a fee to file one. I say everyone should go back to mailing in their returns and make the government stop this price gouging from tax software companies. They know you need the money so they are holding you over a barrel so don't let them. Mailing will help the strapped postal service as well. So people mail in that return please!!!

I went to the Alexandria, IN branch where I was told my tax professional would be with me shortly. After waiting 35 minutes a woman who clearly had no knowledge of the software started my taxes. When finished I found that my refund was less than last year by a lot even though I made four times as much claiming 0 exceptions all year despite having two children and just buying a home. After walking her through her own software my refund was corrected. This was a horrible experience. One more thing, my fee for filing HOH spouse and child $40,000 income cost me a whopping $287.00. This is my last regretted year with H&R Block.

I filed online and was so frustrated when my return got rejected! I made calls and waited on the phone for so long that I drove to the H&R Block (while still on hold)! I went to my local H&R Block in Jackson on Parnall Road, I told them my issues and Mike promptly helped me and discussed everything with me. He walked me through it, made me feel welcomed. He walked me to the door and welcomed me back with any future problems. Before Mike, I was so upset with the company! H&R Block is lucky to have him on the team!

I filed my taxes with them. They tell me that my return got rejected because someone else tried using my social to file. They tell me I have to mail my return to the IRS, but I have to pay them an amount of 327 to get my w2 back to mail to the IRS. This is my third year with them, I don't understand why I pay for that peace of mind if it's not gonna protect anything.

My husband and I have dealt with hr block for a while. We applied for the advance. We made our required payment for January. Checked our account a week later and they took every dime we had. After disputing with them told us 1-3 days to put back on. Ridiculous. They took it off without notice and it was everything we had. Finally put it back on the next day but kept $30 in interest that was already paid for the month. We are done dealing with them. When it comes to the customer service they are completely useless and don't have a clue. We will also no longer be using the emerald card or their services. They take your money without any remorse. I would not recommend them to anyone.

Their website says it's free to file if you meet the two qualifications listed, which I did. However when you get further into the process, it tells you that if you need to file a form EIC for the earned income credit, then it's not free, you must upgrade to the basic edition which is $19.95. I clicked on the box where it tells you the "free" supported forms and the EIC form is listed. Of course there is no number to call in and question so I had to look it up and when I did get to an agent, he confirmed that they no longer offer the "free" filing if you need to file form EIC. He said it changed on January 8th. Here it is January 19th and they have not updated any of their information. I think it's a bait and switch scam. He made it sound as if it's some sort of "federal" compliance something or other, which maybe, but why would I believe them now. I will check around.

Average tax return. Charges for miscellaneous forms amounted to over 400 dollars. Absolutely ridiculous. Over the years, regardless of various situations, I've never spent more than 120 dollars.

Have purchased their software for years- this year I bought the highest price one. Have always been able to import W-2s with no problem. After 3 phone calls (was told on the first one it would be fixed by the 15th of Jan), I am still not able to import- last 2 calls on the 15th. They told me they have until the 31st of Jan. to get it fixed. They don't really know. What do I buy this for, if I have to put everything in by hand- and what other problems (glitches) is there in the software that may mess up my return? I will be buying other tax software- maybe even for this year. I want to get my taxes done early- may or may not have a refund, but I would like to know- I started a business this year! Very unhelpful at customer support. What tax company doesn't get their own glitches fixed?

I had problems with my federal returns, due to job loss, I failed to file returns for a few years. I contracted with an "expert" with H&R to bring me up to date, and to do an offer in compromise on my behalf. That was in March of 2014. Nine months later, and $1,000 paid in fees, I am no further than I was in the beginning. After 30 phone calls never returned, and 40 emails never answered, I finally turned it over to a lawyer. H&R's legal office said there was no "real" problem with this response.

I did my taxes with H & R block for the first time online, because I usually do them in one of their offices or I do my own taxes online with Intuit, no problems! I was told that H & R block online was pretty good, so I decided to go online. The first thing they want is for uploaded tax W2's, so that is what I did and then went on to do the taxes. Everything was okay and I submitted all, no problem. I just received a letter in the mail from the IRS, stating that I owe over $7,000,00 for unreported income. I go online to see where my uploaded information is and cannot bring it up, and I can only bring up the taxes for 2013 and nothing else shows, no W2's, nothing I input is even on the prepared documents.

I was told that my credit score would not have anything to do with getting the RAL because H&R block goes off your tax refund. I applied for the Ral loan and was denied due to issues with my credit report... I was not at all shocked about the credit report but I was shocked that they lied and ran my report and I was not able to get the loan. Furthermore, I think this program is full of BS. How are you going to do credit checks on people who are trying to get a loan off THEIR refund money? Just highway robbery if you ask me.

The service is free for federal filings only - with a nominal fee for state filings. I chose to file the state return myself separate from HR Block free program. When I selected this particular option, the system would not allow me to file my Federal returns - I became caught in an endless loop of next/back options. I attempted to call the technical support line, but they informed me technical support (via telephone) is not available with the free program. I then called customer service who asked me to hold, then hung up on me. BE WARNED. AVOID HR BLOCK ONLINE PROGRAM!

I used HR Block AT Home software to compute my 2012 and 2013 taxes. I received a letter from the IRS stating that the capital gains taxes were not computed correctly and a bill for the difference plus interest penalties. I started communicating with HR Block on 21 October 2014 to resolve the issues. I have faxed, emailed, and had 3 separate phone conversations with HR Block. To date after 10 weeks all I get is excuses. I have submitted my return to them twice and they now claim it will take 4-8 weeks from the last time (8 Dec 14) I submitted the return. Now on my first call back in October the representative pulled up my return on the computer and told me they had what they needed and just FAX the IRS letter. They kept hinting that I had unreported income on my 2012 return however the IRS letter and my return both show the same amount of income. The only issue remains how the capital gains tax was computed using the HR Block software. Shouldn't be that hard and certainly 10 weeks is enough time.

H and R Block charge too much to do that and to do taxes. They rob me for years but never again. And they don't give you all your money at one time they ration it out to you. Can you come up with another legal plan that can help us consumers please? Blessings.

Their mistake is costing me $2,800. Oops, we put $8,017 of your pensionable earnings into the Union dues line on accident. Is this what I paid for? Thanks a lot. Now I owe the government almost $3,000. I could have messed up my own taxes for free.

I have the emerald card from H and R Block. One the features is check to card where you can take a photo of your check front send back, they then deposit the fund right onto your card. Well the first few times I used it it took a few tries but it finally worked. However the last three times it has not worked. I have filed multiple complaints and the problem still hasn't been fixed nor did I receive the return phone calls I was promised. Very very dissatisfied!

H&R Block hires seasonal employees without experience. Does H&R Block background check of their employees? Since they are able to see the client's social security numbers. I acknowledge that a documents falsifier of Rancho Cucamonga, CA 91739 has been hired by H&R Block.

H and R block had me buy peace of mind where should there be any penalties with taxes with the state or federal, they would represent me. I got audited and wonder how I made the error if they filed the taxes for me. They have denied the claim to cover the penalties yet I purchased the insurance to cover the errors they may do. I am out 10 thousand dollars and coming out of my pocket. They have refused to give me proof of what they did even though they even had me sign a power of attorney to represent me. My income is being garnished due to the error they made. How is this the right thing to do and why are they still in business And if I have this complaint am sure there is more people out there. Please let me know who you are. I would like to have proof of other people with the same problem to prove that they did the wrong thing and should be held accountable.