H&R Block Reviews

Applied for a loan as I always do at this time of year and was denied for information that is not on my experian report that h&r block claimed was there. I checked with the reporting agency and was told that it was not there. Said info is an unsatisfied auto loan which I have no clue as to where they are getting this info and when asked about it they informed me that it was something the underwriters found and when asked to speak to underwriter who found this info to bring about some accountability to furnish to Experian, I was told they don’t have that information. The same info that was used to determine my denial is the information that h&r does not have or refused to furnish.

I have never done my taxes as I felt I lacked the knowledge to do them. I have had H&R Block to do them for 17 years. I was advised that I could deduct my mileage to/from work as I drove 75 miles. I am being audited now facing interest from 2012. I also will have to pay for 2013. Thank goodness I took the peace of mind for 2013. Representative missed the scheduled appointment with the IRS, had me sign the wrong power of attorney forms and I am still waiting for a resolution. I feel it's crazy that I depended on them and I now have to pay for something they advised me to do!

Due to a retirement buyout that was directly invested, I was unsure of how to prepare my taxes for 2014. Instead of trying to attempt them myself I took all of the documents related to filing my taxes to H&R BLOCK. Once prepared I was apparently receiving a refund of approx $5,000.00. I repeatedly asked if they were correct and stated I did not need to get anything from taxation asking for the money back. I was assured they were correct and the employee had another employee check them over. They both agreed they were correct.

Put on wrong form, the preparer knew it. I told her I would wait because she told me that she didn't have the form 1099 misc. I ask why couldn't she download the form but she just talk me into doing the taxes on the 1040, said I needed to do them because IRS might come after me so I went on and done my taxes. THE TAXES was from 2007. I didn't do them until mid 2009 but she filed them for 2007 which that's why no one could figure out what happened.

I was looking for an RAL at H&R Block. They had a program referred to as the Emerald Program, which they will prepare your loan and taxes from your last check stub and you can get $1,000.00 from them with the plan to return, and they complete your taxes and you can repay the money back. Well, I had to make an appointment in order to apply for the program. Well I made my appointment, went to my appointment, and only to find out that I could only get the $350.00 from the program and not the $1,000.00 they claimed according to the website. It states "New customers are welcome." Within that new customer, it did not state you had to be an established client to get the $1,000.00 from the Emerald Program. So I declined on the whole idea. False advertisement from H&R Block. Don't waste your time. Go somewhere else.

I use to get a Christmas loan every November from H&R block until last year, when they denied me a loan. They denied me because supposedly I purchased a product from Amazon that was 80.00. I know for a fact if you purchase anything with the emerald advance, it will deny your transaction if there isn't enough on the card, so how is it possible. The main thing that has my suspicions going is I never ever received a bill for this. This supposedly happened in 2013 and still no bill in the mail. When you call to talk to someone, it's always someone from outside the U.S. H&R block should be doing their own investigation because I'm not the only one with this issue. Someone suggested I file a complaint with the FTC. Going to get started on that today.

My boyfriend and I filed our taxes here for the 2012 and 2013 year. We received our refund on a card for 2012. When we filed for 2013, we had left the old card at home and the man told us he can put this refund on a separate card. Everything worked out fine. After we went home we called for the balance on each card a few weeks later (until we got a notification that our refund was in). The old card was a couple dollars and the new card had our refund. I took the new card and my boyfriend held on to the old card. We kept track of balances on both. A month ago I tried logging in and the website wouldn't let me. I had my boyfriend call them and they told us the cards were linked. Part of the reason I checked the balances when we got the new card was to make sure that they were or were not linked. When I came up with different balances I assumed that they were not linked. Now we want the $250 that was left on the card and they're saying that we spent it and we did not. We would not have left the money on the card if we knew that this would've happened. You're going to try to fix this with H&R Block but we will not be returning.

I went to HR Block to file 2013 last year at the Ponderay, Idaho office on Hwy 95. The agent didn't inform me that I was not required to file if I did not make at least 10,000. If I did, as a single taxpayer I would by law be required to file; however, I did not, so I was not required to file. He was going to charged me $150 anyway to file an income tax return that, BY LAW, I was not required to do so.

My wife and I did our taxes with H&R Block located on Ashlan and Fowler in Fresno, Ca. on 8-30-2014 after paying H&R Block $49.00 to file an extension for us back in April. This amount was to be applied when doing our taxes with them but our preparer only applied $20.00 and we did not find out till much later because he did not include a receipt for services with our finished taxes. Our preparer also used the address of a house that he knew we sold 9 months prior and not the new address that we provided him with when doing our taxes.

I had two 1099 to declare as an independent contractor and deductibles. Simple yet I was not sure I did it right on my own. H&R charged me $374 for 40 min and I ended up owing IRS instead of breaking even. How is that even legal to charge that much for the most simple tax return preparation. Outraged!!!!

My husband and I have had our takes completed by the Willow Lake Indianapolis Branch of H&R Block for three years since we moved here (2011, 2012 and 2013). We were audited for 2011 by the state of Ohio and I set an appointment with the branch immediately when I received notification. We owed almost $3k dollars to the state because we filed incorrectly. H&R block was looking into and getting back to me. Weeks went by with me calling the manager of the branch and she was looking into and going to get back to me. Finally after hunting her down and not getting any return texts or phone calls she answered one day and said "oh yeah, I got your messages." H&R block admitted they had filed our taxes incorrectly and did reimburse us for the fee of the charges we paid for their time filing the Ohio portion of our taxes in 2011 and the interest we were charged by the Ohio.

William **, agent of H&R Block Hicksville office who withheld our 2012 New York City tax and forgot to e-file it resulting $2253.36 penalty. We emailed him several times and William still claim he did file it. We went to Hicksville office to speak to the branch manager, she refer us to a Senior agent - Harry **, to help us. Harry researched into their computer system and confirmed that William did NOT e-file our local tax and don't understand why! Harry said that H&R will have to pay for the penalty, Harry told us to pay for it now so it won't keep on growing and told us to contact William.

I had an awful services at H&R. First of all, I made an appointment and when I arrive nobody could help me because it was my first time doing taxes, even when I specify that by phone. I had to made a new appointment, which H&R call there to all their other branches and made it for me in a far place another day. Another day, far away from home, I arrive only to wait for a long time - finally to learn that AGAIN they couldn't help me because it was my FIRST time doing taxes... They manage to get me someone, who misspelled my name and fill the forms wrong.

I was audited by the IRS last year. I had done my taxes on-line with HR Block. Only to find out that their software had calculated my vehicle depreciation, not at the 20% it was supposed to, but closer to 70%. It was so evident to the IRS agent that he waived all fees and interest and told me to contact HR Block. I called, faxed all paperwork, and got pushed around. After 6 months of trying, and it not being resolved, I let it go. They cost me $1700 by that error. DON'T USE HR BLOCK!!! USE ANYONE ELSE!!!!

We had our taxes prepared by H&R Block in 2012. We already paid the IRS $2,200 and recently received another letter from the IRS that we owe another $2,200 on top of the previous one we already paid. Now, we get the run around from your agent by the way in another store and location. Can't find the person who prepared the taxes, and we've been waiting two weeks now for one of your idiots an answer on what you are going to do for us? And as usual your crappy company does nothing. First we had someone else look these over and they filed this claim WRONG. My husband is not self employed dumb ass, We had all the W'2 in the folder and your fly by night operation shows it. My question is where's your policy that you are to pay this as it was YOUR MISTAKE? I'm sure you'll come up with some answer that fits to your company and STICK IT TO US. I can't wait until tax season. I'm taking out a full page ad for the public NOT to go to your driftwood operation. Because that's what H&R Block is here today and gone tomorrow.

I just had my taxes filed late with H and R Block in Warrington PA. The man seemed very unfamiliar with the software. My entire income was 3,500. I owed the IRS over 300.00 and H and R Block charged me 292.00 to file because of a special form required. I told them the year prior I made more money, and paid less taxes. I left with almost six hundred less dollars which I can't afford. I really believe they should be investigated by the BBB for unlawful business practices. I had an awful experience!

I had the Dodge City H&R file my taxes for 2011. The IRS did an audit on my taxes. I gave the Dodge City office the paperwork they asked for. That was in the summer. I received my tax refund, then they audit me again the beginning of fall. I called the tax office, thought they were taking care of it, I got another letter from the IRS in Dec. I called the Dodge City office, and it had gotten buried and was never taken care of. It has been a mess, The IRS wouldn't even deal with H&R Block. By time it was all said and done, now I owe over $4,000 in penalties and fines. I am angry. I paid them to take care of the audits, they did not. They filed my taxes wrong to begin with, as head of household. I am upset. I need help getting out of this mess and can't even afford an attorney.

I did my taxes with H&R BLOCK in Canada, Cochrane. The lady who did my taxes (Julie) promised me around 2000 CAD, I got approx 400 CAD. When I called H&R and asked about it, she blamed me that I didn't tell her something. I told them everything! She said she will fix it - that never happened. After 3 weeks I asked them again about my taxes and she told me to call CRA by myself. CRA explained me that H&R Block made an error and I should try to get my money back what I paid to do my taxes. I asked H&R if they are still representing me (wonder if they ever did). She blamed me again and didn't return the money. She said that I wasn't sure about my plans when I came to their office, which is totally untrue. I told her clearly about all my plans! They didn't admit their mistake and they are not representing me. I am figuring everything out about my taxes by myself... not a good service!!!

I have done all procedure for my tax return in one of your branch in Lowell, MA on 01/23/2014. My husband does not have social security because he is on H4 visa. Your staff did not perform their duty properly; and they are still wasting our time.

I have use H&R Block for the past 7 years and never had a problem until 2013. I received a Bill from the State of Virginia. My H&R Block Software generated taxes that have me receiving a refund. I went to a local H&R Block store and asked about the differences. The response was each state is different and it is difficult for H&R Block to keep up with the differences. My response to that is why not put a disclaimer on the State taxes and give me the State for free. The lady's response was that is why I need to come to the brick and mortar and let them do my taxes for me.

H&R Block office Youree Drive Shreveport - I tried to file online, and I needed help. I was somewhat greeted at the door by a creepy little man who made me feel as though I was invading his space! He said that they had no access to the online H&R website, no smiles, no help. Honestly, he was menacing! I felt nervous and he made me feel so stupid! I went to a computer expert friend and she helped me. I will never use H&R ever again!

HR BLOCK prepared my 2012 tax return charging me $300. I paid the IRS over $1000. HR BLOCK had ALL information needed to prepare my return. Pertinent info was left out of my return. I now owe an additional $3100! HR BLOCK will not stand by their work/their error! DISGUSTED, NEVER AGAIN!

It is over three months since I filed my taxes and have not received a return as of today. This was for my 2010 taxes. (I couldn't afford to have my taxes done until this year.) H&R Block made mistakes on my state returns (2 states involved) and I cannot receive my refunds until the mistakes are corrected. I can't reach the preparer now (he won't return my calls or e-mails), so I called the main office for help and instead was given the Dept. of Revenue phone numbers for those states. I paid H&R Block to do them; why do I have to do their job?!?! Also, I gave them my 2011 & 2012 returns before the deadline to do and to this day they haven't been completed. They're asking for more money, but the returns aren't ready three months after I submitted the paperwork... I will NOT use this company again. They're way overpriced and the quality of their services has greatly declined. :(

I have been using HR Block for several years and have not had a bad experience in their offices yet. My problem is their non-existent fraud department. I opened two fraud cases with them and both cases were denied. I even sent video proving that I was not in the location at the time the transactions occurred. But all the customer service people say is, "We don't have any notes on your case." The fraud department, once they deny your case, doesn't even have to look at any evidence you have. There is no number to contact the fraud department. Oh and even better I had a supervisor tell me he didn't even know where they were located. REALLY NOW?!

I had my taxes to H&R Block in plenty of time to get them done before April 15th. I contacted them after the 15th because I didn't hear anything from them and I was told they filed an extension. They didn't complete them until a month later at which point there were penalties. I received a bill from the IRS today for $272.56 which I would not have to pay if they had completed my return in a timely manner.

I went to H&R block to get my tax done and it's been going on 6 months and I still haven't received my refund. I'm never going back to them ever again.

H&R block is not on your side if an amendment by State or Federal comes your way and you wish to use Peace of Mind. If you have issues, the 1-800 will direct you back to the rep you are having an issue with to assist you. Then they will forward your case on to the Escalation department that is not on your side. The whole system is set up to drag things along and frustrate you. They are not on your side.

H&R Block failed to complete my e-file for 2012. I was unaware of this until I received a notice from the IRS that my taxes were not filed for that year. After several calls and they finally took responsibility. I was assured they would cover all penalties, just bring it in and we will reimburse you. This has been going on for 2 months, not only have they not reimbursed me, they insisted I sign a letter to help reduce the fees, which in turn will take yet another few months for a response. I have had enough, and am not only disgusted, but ready to seek legal help!

Don't File your with H&R Block - This people will screw up your tax return. Then forget the Famous peace of Mind they offer you. We are still waiting for our tax return since February and still don't have it. Then they send me collection letters to collect their FEES!!!!! They left my husband occupation which was DISABLE next to my signature, and my SS number mixed up with his birthday. And Finally when I went to the H&R Offices to ask for help, they told me that I need to hand deliver my taxes in the IRS Austin offices. The only thing good there was the Manager. The rest of the staff... Buuuuuuu!!!

I have been waiting for over a year for the refund on this. Their register would not permit me to check out without adding on this fee. I was assured a refund for this $35 would be in my hands within 2 weeks. It's now 14 months. Repeated calls to corporate offices, local office visits and calls have yielded no results. Shame on you JoJo and H&R for outright lies!

What a crock! When I did my taxes for 2013 H&R Block told me in no less terms, their Bank Card was the best Check to Card, and other programs they offer. They then told me it was quick (less than 15 minutes to review and place the check on my card), so I was a little iffy. But I thought why not, so I placed a check my Mother sent me on the card. 15 minutes passed, nothing, another 15 minutes passed and I got your check is still under review. So I proceed to call H&R Block and inquire why it's taking so long, they told me there is an issue with the H&R Block Bank Program and I should wait an Hour... 2 Hours later still waiting so I called again. Got someone on the line who proceeded to tell me it could take 5 DAYS for them to process this check. 5 DAYS! I was livid, I cancel my card and went back to BOFA, I put the check on that card, took 5 Minutes and was done!

I have gone to H&R Block in different states for over 8 years now and never had a bad experience. I moved to Newtown, Pennsylvania and attempted to file our taxes in that branch. The H&R Block tax representative did not know how to do his job and eventually we had to go to the Lahaska H&R Block branch. At that branch the H&R Block representative assisting me said the Newtown, PA rep was negligent and non-competent in his duties to file our taxes. I went round and round with H&R Block customer service, opening 2 cases. In the end I was told, a customer of 8 years, that no refund will be issued and that the tax rep in Newtown was talked to. Be aware; if you go to the Newtown, PA office - this H&R Block tax representative still works there. I now have a tax collection notice for my local taxes - interesting to know if the Lahaska rep did his job now too. H&R Block - HORRIBLE!!!!

Me too had a very bad experience after filing tax using H&R Block. Also my friends faced the same kind issues after filing tax return. The surprising thing is after the tax filing period, then closed their branch and it seems like they are not operating. Nobody has the responsibility to follow up on what happened after filing the tax. I am very, very disappointed.

I have used H&R block for several years. Each year they have become more expensive but because I used them frequently, I have paid the cost. For the past 2 years, I have also paid for the peace of mind insurance. H&R Block promises if there is an audit or any issue with your taxes, they will handle it. I received a notice from the IRS about a deduction that I had on my 2012 return ($1467.00) that I am going to have to pay by 5/14.

I decided to pay the extra $25 for a tax professional to review my return. That was a huge mistake. It took several days to get the return properly reviewed and updated. The tax professional first reviewed my form to file for extension, which had already been e-filed, instead of the return itself. It usually takes 24 hours to get a response back. For several days, I could no longer see my return, I was only able to view the extension form. Once the tax pro finally reviewed my actual return, he provided a note that there was a missing entry, which increased what I owned at an additional small amount - there was no explanation what that entry was. I did ask about it but never got the response. I found that working with a tax professional caused significant delays, made the process of filing the return much more time consuming and confusing and I do not believe the tax professional service offers any real value, on the contrary it cost me time and frustration.

My SON using H&R Block the first time has had problems with H&R Block (Portsmouth, NH ) and other offices we have called... Offices are giving us the run-around on providing his FED Refund Check... over 9 weeks now. No one in the office can help. The MGR is never there. H&R owes him $1126. My recommendations is DON'T use H&R Block. We are going to file a police report and hope this help others as we are totally frustrated. If you want more info, I can provide through this consumer affairs WEB. Thank you.

I had my taxes done 2-9-14, my birthday. The tax preparer told me he would not do my homestead because "I don't want to and I don't like to do them". That is part of their job!! I filed a complaint with the BBB and they refused to refund any of my money even though I did not get my full service. They said I had to come back to them and they will do the service. They should have done it right in the first place. I will never use them again. But they don't care about losing one customer. This was in Fond Du Lac, WI.

I was divorced from my husband in 2014. In a community property state if a couple lives together any time during the tax year, the entire year is counted and joint income and must be claimed 50/50. The lady figured both ways for me married filing separate or married filing jointly. She did not include the 50% of my ex husband's income on my form. This is a GROSS error, subjecting me to an audit. I happened to notice before I mailed the form. I tried to notify her and no response. So two days later stopped payment for a $489 dollar check which included $72 "peace of mind." HUH? She was furious and sent me a threatening mail about turning me in to the DA for a criminal act. Stopping payment on a check is not a criminal act. And even before the nasty letter, I sent her back $300 for her time just to be fair.

I've been to a few H&R franchises over the years and each one is completely different. Most of all, the communications standards are severely lacking. The franchise that I used this year, was the worst: They never told me that they needed to file an extension, did not tell me if I was getting a refund or needed to pay for a few weeks after that and worst of all... never responded to emails and calls asking them for updates. This was a franchise on 30th Ave in Astoria (Queens), NY.

My wife and I recently moved to California from different states and decided to go to H&R Block for professional tax prep. We chose Maureen ** based on all the rave reviews she got on Yelp. It was a singularly unpleasant and unprofessional experience every step of the way. Maureen did not have a NY state license to process my return from before I moved to CA. A detail she chose to leave out for a good week and half after taking our case. When we checked in to see progress on the file, she casually informed us that she still needed to renew her license.

I went in the first time to ask simple questions because it was my first time getting my taxes done by H&R because I was filing taxes for my business for the first time. When I sat down with a lady, I asked her a few questions that I had and one of the question was how much it would cost me to get my taxes done. She told me $120. I was a bit surprised and thought it was expensive and then she told me, "Depending on what you bring in, I can make you a deal." A few mins later I told her I would be back another day when I had everything I needed to get my taxes done.

I am a fellow employee of H&R Block and am very disappointed on how they've handled a so-called benefit called "free tax prep." H&R Block employees/associates were invited to support their local branch by having our tax returns done for free. On March 7th, to my surprise, I noticed a deduction for "tax prep" on my wage statement. Apparently, they racked up fees for a 1040, schedule C, EIC, and SE forms were added to my taxable gross income. Also, to add insult to injury, the tax representative was using my tax return to help exceed sales goal of $1100 (last year's sales total for that day) for that Sunday afternoon.

I believe I was hacked with H and R Block. I have been under a fraudulent claim with them the past 3 weeks because when I tried to use my card it was declined. When I called them and told them I was having problems with my card, the lady told me that it was because I had ordered another card. I informed her I had not ordered another card. So she put me to the fraud department and they told me that my funds was used in Florida. I told them I never order another card nor have I been to Florida this year. So after writing the fraud department disputing the charges I had to wait 21 days before I could get any answer.

I have used the same CPA for over 30 years for tax return preparation. I recently retired, moved, and decided to use the local H&R Block for my 2013 Tax Return. Although the return is straightforward and not complicated, the individual doing the preparation had to seek out advice of his associate. Additionally, the lack of a copier in the office was inconvenient. The cost of the preparation, inclusive of insurance if the IRS challenged the return, was over $500, higher than I anticipated.

I phoned to determine the service and fee. H&R said they file only and would not just review. I dropped by, and with little delay was sitting with a tax preparer. The service was very efficient. They inserted the numbers accurately, then bullied me into e-filing after clearly stating I wanted to mail the return with a letter about extenuating circumstances. In hindsight, I should have paid the bill and walked away and continued to use my U-file software, as the difference was minor. I had to coach the preparer what to include and why we should include income splitting with my spouse. So as a number enterer, they are great, but their knowledge to help reduce tax is very poor. The bill was almost $500, which is about twice they estimated before I sat down. I recommend everyone to buy the software or use online software and do their own filing, as it is easier and you can do much better.

Completely happy with the tax preparation and the stressed out and frazzled representative who processed our return. We've used H and R Block to prepare our taxes for the last ten years and unfortunately, it appears this year was the last. When my husband and I came into the office this year to sign returns and pay for the service, I was absolutely floored when the receptionist tells me the bill for preparing our returns is $450! I was so shocked, I asked her to repeat the amount several times. Last year's tax returns processing amounted to just over $300 - and I thought that was outrageous at the time. I told the young receptionist to please relay my complaint to the site manager who would hopefully share our unhappiness with executives further up the line. I will not bring my business to H and R Block next year because they felt it perfectly acceptable to play the price gouging game with loyal customers and I feel betrayed by the company.

Professional, clean, friendly. Mary ** was superb! Experienced, caring, efficient, FULL OF INTEGRITY, and friendly. Saved about $150 on tax prep fee by driving from Liberty Tax office to H&R Block. I will be back next year. THANK YOU.

This is the worst experience I have ever had with a business. I went to H&R Block because I needed expert help. I did not get it; I had to tell the "expert" that she had prepared my taxes incorrectly and explain how to fix it. Now because (my mistake) I paid them instead of just walking out. I have paid almost $400 to do my own taxes. When I called the local manager to complain I never heard back. I filed a complaint and they told me that unless I can prove that they have been done wrong (yay, now I get to pay someone else to do them too!), they will not refund any money.

So I have a horrible story to tell. I made an appointment for my boyfriend to get his old taxes done at a local H&R Block I have been going to for years and paying money to them for years now. So we go in and Eric has a seat. Alexis (my very autistic daughter) has a seat next to him and I sit next to her. And my boys play behind me. And as we sit down Lexy coughs. Not all over the place nothing horrible. The tax person (whom by the way I have gone to many, many times) says: “Hey could you not have her cough in my face.” (Very rude I might add) First off even if he was sitting in a chair and my daughter standing. She couldn't even cough in his face (tall man anyways). And she did not cough in his face!

Wow, I wish I would have looked for reviews before going to H&R Block!! I waited until the last minute this year and after struggling through TurboTax (due to a partnership in a rental property last year), I decided I'd go to a "professional" at a local H&R Block office. This was the first time I hadn't used TurboTax but figured it was worth a couple hundred dollars (figured it would be about $200) to make sure everything was entered properly. I set up appointment #1 for Sunday 4/13... I am single, rent an apartment, part time grad student - student loans/tuition, partial owner in a rental property, have an HSA... all of my tax forms were in a nice neat pile for the woman I was meeting with; couldn't be that hard...

H&R Block is a bunch of rip offs and liars... I went to Irvington, NJ branch where they all use scripts. I asked specifically; when will my return money be in!?? The rep Chiquita told me, within a week. Now, within a week means, in between 1-7 days. 7 days passed and she and her constituent then changed what they said to 7-14 days later and the old lady at desk said up to 21 days, where this time, they showed me a screen... I brought back to her attention the lie that was told to me and she and the rest of colleagues said, "Yea, they DID accept it within 7 days!" (This they said to try to clean up what was said not realizing I have it recorded)... I then told them and showed them what was said and all you see is guilt in the area room... not to mention, the rep knew I was on my way down and she then left prior to us speaking...another suspicion.

I filed my taxes this year and paid peace of mind. Anyways did my taxes after 4 hours of listening to some lady talk about her damn kids instead of worrying about my taxes – Yes, I’m married, have 3 kids, got it lady! Anyways I’m in the military, I file my local taxes in PA even though I’m in LA. Anyways we have a form that was given to us from our local DFAs she said we need this form so we took it went to H&R and the lady says don’t need it. Mind you I have to do 3 w2s and local tax charged $450.00 and told had to wait 10 weeks longer to get our return back which still haven’t got it. Call the local district manager and she told us after she reviewed it etc. and calls my wife back and says “Hey, yes we messed up your local taxes. We are going to use your case to train our staff better.”

I had the great mispleasure of dealing with H&R Block. What scam artists. The guy doing my taxes refused to give me a fair estimate (required by state law) then afterwards told me the fee was 990.00. I never paid more than 300 anywhere. These morons don't realize I can make other copies or paperwork and get it done right elsewhere. They can keep my copies, roll 'em up in a nice big ball, and SHOVE them right up the dark side. DO NOT USE THESE ** EVER!!!

Waited nearly 45 minutes. My preparer spent too much time telling stories instead of getting on with the job. I am completely useless when I have to deal with tax forms. So that is why I have gone year after year to H&R Block. I used to go to a preparer Coral Gables, and I was very satisfied over several years. I will go back to him next year. However, the office I used is closer to my home. I had to wait nearly 45 minutes, even though I had an appointment. My preparer was extremely pleasant, however he seemed compelled to tell me stories about other clients, other things going on or that had gone on in his life. While I enjoyed chatting to him, I couldn't help wishing that he would just get on with the job. It could have been done in 20 minutes instead of over an hour.

My wife and I have used H&R Block for many years and have been very satisfied with the professionalism and quality of service we received. This year was different. We arrived approximately 20 minutes before the appointment. Our surprise came when the person who was to prepare our taxes came into the office 2 minutes before the appointment. Shortly after the tax preparer got situated, by putting her items away and turning on her computer, we were escorted to the cubicle. This was well after the start of the appointment time. Upon seeing my forms identifying me as a retired serviceman and now working as an educator within our school district, the tax preparer stated, "I am a retired teacher."

So I made an appointment with H&R Block. We went and she started asking questions so I said, "How much is this going to cost?" She say about two hundred to two twenty five and it goes up with additional papers filed so we go through our stuff pretty straightforward. I asked about different ways of doing things and she was very short and her response was, "What do you want to do?" Well, I wanted to do whatever was best for us without red flags. We get through it and she says we owe three hundred and seventy dollars. I was mad. She says, "Well, you ask these questions," and with each question I guess I was charged (pissed).

I had the worst experience with H&R Block, the worst experience I've had with a business in a very long time. They filed my taxes in 2011. According to them, I owed $450 to state and $340 to the IRS. The IRS and the NY State reached out to them regarding errors in filing, and asked for them to refile for said year on my account. H&R Block never contacted me or alerted me to said misfile.

I filed February 21, 2014. I got it sent to my bank. Due to my mistake, it went to a closed account and returned to H&R Block. On the 6th they sent out a check to my address. I never received it. Two weeks later, I filed a client lost check so they would replace it. This being on the 28th of March. On March 31, they said they need a deposit slip and a letter directing them to deposit it and I would have it in two days - not. They then said they couldn't read the name on the bank info so I again went to my bank; had them to send it again. I called back. They then said they could not read the name on the cancelled check form.

Personal accountant vs H&R block - go to a personal accountant. I thought it would be cheaper and the same service but instead it took more time, cost more and I had to be much more involved to go to H&R block. I will never go back... In addition to the fee being the same for a far less service than a personal accountant the location I went to cannot even read/book appointments correctly. I booked an appointment for 8 pm, was called to confirm 8 pm - show up at 8 pm to be told my appointment was at 7 pm and looked at like I was the idiot. Awful experience, I now have valuable knowledge to not use H&R block because they charge a single filing individual $252 for 1.5 hours of their time. On the end screen it said I spent 4.6 hours there and that was completely false. I inquired if that affected the price and was told it did not. So $252 for 1.5 hours... I will never recommend to any friends or colleagues.

I just got a call to pick up and sign the paperwork for my taxes and was told I have to pay 380.00 for the preparation. I am in shock!!! I can't believe they told me it would be around 80.00 to 100.00. My taxes are not that complex!!! I can't pay the money so they are holding my taxes. My refund is 2.00. That is crap. They are rude and don't even offer tax advice that may help you in the future. I will never use them again.

Prices are not quoted accurately. Had the exact same forms used last year and my cost was over $100.00 higher! Last year's pricing was gouging! This year it's all out blatant robbery. $310.00 for simple taxes. That was with a $90.00 rebate!

I was the first scheduled morning appointment in the office that I visited. Even still, when I arrived, I had to wait an additional 15 minutes for the preparer to gather documents required for filing. When filing, these issues arose.

I commenced to work as a tax preparer in the Bronx at this company, in 2011. I started entry-level like everyone else. I once had a client that was unsatisfied with her refund for the amount of $1990.00. She was getting all she deserved on this federal refund and I explained to her why she had larger amount prior year. She adjourned by stating she was not going to pay the fee and not complete the filing. My co-worker, seven years, expertise, had just walked in and clocked in. She question the dismissal of the client, sat on my seat to revise and I told her to make sure she changes her Ptin number to hers if she decided to complete and submit anything. She replied, that she was just revising.

I went to file my taxes at the Levittown, NY office and had an appointment scheduled with CATHERINE **. When I sat with her for a consultation she was very rude and told me that she didn't want to do my taxes as it would take too much work to do. I was shocked as I thought this was a reputable firm, I guess not. I would stay far away from this place. I left there and went to another franchise a mile away after I left and they completed my return in 45 minutes. I think they need to hire friendlier people or pay them more.

I just finished my taxes in person with a tax professional at H&R block, and was very surprised to find out that they were charging me $291.50! When I originally called to make the appointment I asked the person who answered the phone how much it would cost to have my taxes done in person versus dropping them off to be done. I was quoted a figure of $80-$100 total for state and federal filing as this year I could not do a 1040 EZ form because of some debt forgiveness and itemization income. After sitting there for almost an hour past my appointment time and then for 1.5 hours for the actual appointment and having done most of the legwork myself previous to the appointment to make sure I had everything organized I couldn't believe what I was charged. I was grossly misquoted, and when I questioned the fee the tax preparer said that they charge by form. She explained that she had to fill out long forms so that's why it was so expensive.

I have been going to the same H&R Block for the last 5 years. The tax preparer I meet with is fine, always courteous. However, this year I was charged $287 for a simple return. The only thing I own is a small condo. That is the only additional piece over a simple tax filing. I made no improvement, can't afford to. Nothing unusual happened that required any amount of extra amount of paperwork. I live on a very limited income - I cannot afford to pick up my taxes because I don't have $287 at my disposal. I will never go back to H&R Block - Greedy, Greedy, Greedy. You should be ashamed charging such high fees for basically simple returns.

After I filed my taxes I realized from reviewing the pdf that entire sections of a form were missing from the CD. This meant that my file was incorrect and I will be reassessed. This will likely result in interest owing. When I spoke to an H&R block rep, I was told that the CD was likely defective and I should try the CD again. But once the file is submitted, you cannot resubmit until you receive the assessment statement. Do no use this software!

H&R Block Tax Software is crippled. This is the first year I filed my taxes Married Filing Separately. Since I had more withholding taken last year, I got a refund. My spouse was not going to be so fortunate so I chose to file hers closer to April 15. I found out that since we lived in a community property state, there is a form 8958 that needs to be included with our 1040. I did not panic. I just figured I would go back into the software, fill out the form and file hers with it, and file an amended return for myself. Easier said than done. There is no form 8958 in H&R Block tax software. So I got online and talked to Tax support who, after a twenty-minute wait, told me that form 8958 is not supported in their software (???). Because of their inept programming, I run the risk of getting my taxes done late, dealing with the IRS, and incurring penalties. I am at this moment trying to decide whether to use another company's software or just have this fixed by a tax pro. This is the last time I use H&R Block for anything.

Just took my 90 year old mother to get her taxes done, very simple taxes, got taken to cleaners for $288 on a taxable income of $15,000. It took him over an hour, hung the computer up, and had to ask for assistance, sure gave the impression of not being knowledgeable, just good at data input. When questioned about the charges the response was "Gee, I was surprised too." No response at all to our comments or concerns. A CPA would have charged less than H&R Block, one thing I learned is not to go to H&R Block to get your taxes done.

I went to H&R Block on Chemong Road in Peterborough, Ontario to get my taxes done. I own a rental property, and they charged me $266. Then I was told I owed the government $1,000. I was so sticker shocked I stupidly signed the waiver forms without double checking everything. When I got home a few hours later and reviewed the documents, it was $1,069 I owe (I think paying almost $300 means the rep should have been professional and told me what I owe, not rounded down).

I just had my taxes prepared and I have been going to them for about 3 years now. The office was in the same store mall, but they opted for a smaller store front. Everyone was within elbow reach of each other and every client could hear the private "confidential" information about everyone else's business there. I did not appreciate that my financial information was being verbally shared with anyone within arm's reach. I had a return of $1,700 but after H&R explained what their form fees came to which was close to $700.00, there wasn't much left coming back to me. What H&R Block advertises with regards to putting money back into the customer's pocket actually seems to go into their pocket. With what they charge, I think that they could find more suitable office space for the clients to conduct their business. I did contact the H&R Block Complaint Escalation department, and they were unable to offer any satisfaction. The typical answer I was receiving was that I should have just walked out if I didn't like the the fee. Really? That is the best they can offer? I feel that their prices are very inflated and they did not resolve the issue. I will not be returning next year to have my tax return go to H&R Block.

When I started doing my income tax I was unsure if I had everything right (I did) so I went to see an H&R Block office in LA where I live. I explained my tax information which I brought and that I needed someone to essentially verify my work. I have used this company in the past just not here and was satisfied. When I did my taxes I was getting over $500 back. After they did it (and coming up with the same number) they charged me $236 for less than an hour’s time there. I was never given an estimate although when I called their "corporate" office I was told that I was. While each office is distinct I would caution using the one listed below: H&R Block, 4929 Wilshire Blvd, Suite 101, Los Angeles, CA 90010. Phone: 323-634-9204

I was trying to file my 2013 taxes and it was rejected because of the wrong 2012 AGI number. Well, they had me call the IRS for a pin and the IRS does not give pins out. Well H&R Block does not let you fix the file return without the pin. I was on the phone for an hour trying to get the info I needed. The representatives were uneducated and were handing out the wrong info. I spent over a month trying to file my taxes. My advice is don't even go through H&R Block. COMPLETE WASTE OF TIME!!!!!!!!!!!!!!!!

I was offered by the representative when I called to have a FREE review done of my current and previous three years of tax returns. At the scheduled appointment, the FREE review was confirmed and I was told it would be completed in a couple of days. After repeated calls and broken promises for a month, I was then called and told the manager wanted to charge me for the review and I told the agent that I do not want them to review my returns and I will just come and pick up my documents. I was then told she wanted to talk to her manager and just complete one year's review for free since that is what I was promised and would call me back.

I recently had my Identity stolen... I recently last month on February 8th after receiving my last W2 went to H&R Block in person located at Hillcroft and Richmond Ave. in Houston, Texas. When the tax preparer entered in my information a screen popped up, her question was "did you start this online?" My response "NO" instead of clicking yes so she could review it. She clicked no and it cleared out of their system. She processed my information and e-filed it. It came back as already filed... What a nightmare. Two days later after filing a police report on the 10th, I received a phone call from H&R Block reject center telling me my return was accepted, a few errors were found but it was corrected and it will be in my account in 21 days.

I got cheated as well. I went H&R Block Brooke Road, Richmond, VA. One ** by name filed my taxes, a very very rude person with less knowledge about what he is doing. He did not know what he was doing, finally after twenty minutes he charged $380. I earned only $6000 a year and my tax refund was $599. I was really at shock. When I asked him, he was blaming the head office generating the bill and they have no control over it. I wonder where on earth he will take this poor people money and die. I gave him since he was very very rude and tried to make fun, as if I was homeless person. Surely I know that God will teach him and his future family a lesson unforgotten. I will leave it in the hands of God, though at present it is a pain for me in my struggle to overcome. I have considered that I was generous to a beggar who begged before me.

The office had a sign about checking your previous returns for free so I left the past 3 years. I called intermittently about the status and the rep was working on them. Well, a year later, he was finally finished. He went over the review while I was having my 2013 taxes done. He found ~$700 due to me. I was charged $99.00 for the amended tax return. I told him I thought this was free and he said, "Oh, the review is free but completing the return is charged." It then took two visits to complete my 2013 tax return and getting no refund but paying state a lot. I am not working and only had stock sales to deal with. I was charged >$300 for this so >$400 total. I was in shock. I don't think I will ever go back.

I went with my dad to H&R Block for the last two years for his taxes. We used the same person and he was charged the same amount, $140. We went a couple of weeks ago and he told her that everything was the same as before and no changes other than his selling of a stock. My dad was charged $327. At the time he paid it and tried to shrug it off. He is 82. Now he tells me that it’s really bothering him. I called the 800 number and the guy set up an appointment for today at the same office for a review with the manager. I tried to confirm that there would be no additional charge for the review so I called the office directly. The manager wasn't available; another person did the review over the phone.

The interaction both me and my spouse had with branch manager Gordon was problematic. I would give this branch variously a 1 and a 4/5 star depending on the point and person of reference. Vicki **, the employee who worked on our returns was helpful and conscientious. In hind-sight I now see that she was not herself clear on the current stated HR Block national web campaign specifics. We were told that HR Block no longer did loans for anticipation of returns. However, this year a "return anticipation check" is offered; the web page states that the full anticipated refund amount (sans prep fees) should be deposited on an Emerald Mastercard. If the latter had been done (over 4K for this past year) we would have plenty of money now to pay as requested for past years' returns. The IRS verified a large refund but is holding the refund contingent on receipt of all past years returns. The returns are done, and an IRS tax agent is ready to push through our emergent case (pending eviction given the refund hold up).

Firstly, my taxes were not filled out properly. I went to another tax professional for a second opinion and he told me my taxes weren't done right. Since I have a 1099 form some things are filled out differently. When I had gone back in to H&R to file for an amendment a girl named Erica became very verbal and rude towards me and started to claim I wasn't paying attention properly to Esperanza, the woman doing my taxes (whom also spoke very broken English). Erica started to yell at me and brought up confidential information that was between Esperanza and I.

H&R Block at Parkchester, New York located on Westchester Ave. - Absolutely terrible! They are very very unprofessional and have no idea how to do their job right. The lady ** who did our tax forms was very unprofessional, rude and disrespectful. They overcharged us and also there was a hidden fee which we had no idea about!!! There was a $35.00 bank fee which ** did not specify during our appointment and when she was confronted with this, her response was, "Just like you didn't clearly mention you didn't live in NYC for 1 full year, I didn't mention the $35.00 bank fee." Her response was childish, unprofessional and irresponsible. And just to point out we did mention that we just moved to the area and my husband and I use to live in Texas hence our W2 form clearly shows that my husband was making income in Texas!!!!!!

I have used H & R Block for almost 12 years. I honestly haven't paid attention to the cost but I dropped off a simple return - no dependents, rent, only a dental deduction. It cost $322. I do not remember paying so much in the past. I asked the office why it cost so much and they said that is what it costs. So I called the customer service main number to ask why is the cost is so high. I had a woman who seemed to understand and filed a RES claim, and gave me the claim number and said I would get a call between 3 - 5 days. After 5 days, no call, I called the 800 number again, and spoke with this guy who couldn't find my claim, but kept asking for my email address so I can fill out a survey how he handled the call. I asked, "what is my RES claim status you said you can't find," he says, "I found it they will get back to you." Called again yesterday, they couldn't find my claim and the rep was awful and I asked for a supervisor. Who was helpful said they couldn't find my original claim and opened a new one.

I did my taxes in Quesnel BC last year and year before that and the heaffer that did my taxes ran ahead on her own and had my direct deposit taken off my child tax credits (2 cheques worth $936/month) and my GST after paying her what I owed. That was already in question because every year I've done taxes. I've always received apx $400/year in tax returns the same day cash back. So when I ended up paying $100 and having over $1000/month in cheques put on hold until I could pay her the $50 I owed for last year. I was angry. I asked her if she could really do that and if it was necessary and she said yes. She could and she had to do so.

I went to their office in 2010 to have our taxes filled out, paid 244.00. I received a letter from the IRS in 2013 letting me know they were never filed. Once they were filed we were told by h&R block that we owed a large amount to the irs so we paid it to South Carolina and North Carolina because my husband had worked in both states. We overpaid so we were penalized for it. I have been trying to get a refund for them doing my taxes and a refund for the fees I incurred because of them. They keep giving me the run around!!

I have had this company do my taxes for years. This year, without even mentioning anything, my cost increased almost 50%. In 2012, I paid $162.00 and this year my bill was $241.00. No explanation!! I was in shock. Are you kidding me??? I have since emailed my local agent asking why and have yet to receive a response. I will NOT be returning next year.

The agent working on our taxes this year messed up so badly not focusing on the numbers and reading that she had to get her boss to look it over and make required corrections. After the boss looked it over and they were "positive" everything was correct we mailed off the necessary documents and wait for refund. Well refund was taken by IRS because of a previous earned income tax for the year before. The agent sees where she messed up on the previous taxes but still wants to tell me that I owe them when she never told me to begin with that they were owed.

I have had my taxes prepared at H&R Block for the last several years. I will definitely not be giving them my money in the future. I received a letter from the IRS stating that I did not turn in a form with my 2012 taxes and I owed $1043. My fiancée took the letter to the office I had my taxes done at and showed it to one of the employees there. The employee pulled out that specific return and stated that they didn't have a copy of the form either. My fiancée then went home and pulled out my paperwork and lo and behold, the first form that was stapled on top was the form in question. She called the local office and was told that because the "peace of mind" was not purchased, the only thing they can do is refund the preparation fee and the interest that the IRS is charging.

Last year, H and R Block charged us $144 to prepare our tax return. My husband does all the preparation work ahead of time. All H and R Block had to do was insert the information into the computer. This year, we were charged $324 for the same amount of information. They said the increase was due to the amount of forms we had. We had the same amount of forms as last year. They consider a "form" as anything they enter into the computer, therefore, each W2 is an individual form, cash donations, church donations, medical bills, etc.are counted separately. I have contacted them and talked to several people, and they have all refused to give me a full or partial refund.

Charged $445 for tax preparation this year when I was only charged $99 last year.

I went to H & R Block here in Charles Town, WV Saturday, 03/08/2014 to have my taxes prepared. I've used H & R Block numerous times over the years, either online or brick and mortar. The lady was quite nice and told me the fee for me being single, no dependents, don't own a home or have a mortgage, no itemizing, made less than $50k for the year 2014, would be $115. This would include the $35 fee for direct deposit into my bank account. I could live with that. But this year was different because I had made some Stock Trades on Etrade trying to learn the Stock Market, almost all losses. A few Gains (I lost over $1800 this year in stock trades because I'm new at stock trading). The lady said for me to leave the paperwork with her, it would take at least an hour. She also stated that H & R Block charges $3-4 per stock trade, something about charging for each line that had to be filled in but she could do it a different way so that I wouldn't get charged like that. She would take care of it. Wrong!

I have been a satisfied customer with H&R Block, working with Billy ** at the Kirkland WA office, for the past seven years. Due to Billy's retirement and a planned relocation to the Kent area, I set up an appointment at the Kent, WA office with **. At my arrival, I was welcomed by the receptionist. Although ** was present and not engaged in any activity, she did not acknowledge my arrival or my presence. After a few minutes, she went to the computer and after a while, staring at the computer asked, "Dropping off or staying " Not knowing who she was talking to, I did not respond. She then looked up and repeated her question. After I responded, she replied after a few minutes, "Okay to come in". She also did not respond to a question from the receptionist as to whether I could bring my dog into the office and eventually responded to her with a monosyllabic "no".

Went to H&R Block. My husband only had 1 of his W2s. He told the person at H&R that he would bring in the other. The person at H&R started to put in our info into the computer and then all these questions popped up: How did you feed your family? Have you ever been arrested and have you ever been arrested for drugs? Are you a gun owner? We ask what does this have to do with filing our taxes, the person at H&R said it was the IRS asking this. I have talk to other friends and family that had their taxes done, they didn't have any of these questions asked of them. So why is it that they asked us? Maybe because we have a Hispanic last name or if not, then why does the IRS need this info? Not good.

First off, I filed my tax return Feb. 4th last month. I was not too happy with the service, my tax preparer was nice but not too sharp. That's not why I'm pissed off. It's been over a month my tax return was accepted Feb 12th and said my check would be mailed within 21 days. I live in Cali so it can't take that long... or so I thought. I called H&R Block, went into the office and still no good answer as to why I haven't received my money and the IRS did their part already! The customer service rep told me my check was direct deposited into a dead account and had been sent back to H&R Block and they just remained it. Ha ha that was last week, they said it's been over 10 days nothing still... I want my money. I shouldn't have to deal with this nonsense. I paid over 400 dollars to get screwed. Thanks H&R Block for nothing. I should be reimbursed for this problem that's all H&R Block's fault.

My regular H&R Block tax preparer was taking a year off due to health issues. She was a very nice individual and for the last 10 years, I was always confident and comfortable with her. A new agent handled my taxes. Instead of getting a refund, I ended up owing about $2500.00. How can this be?!? Nothing had really changed from the previous year in my income.

I went back and looked into how much my wife and I have been getting charged by H&R Block since 2007. To say the least, I was stunned! We have fairly simple preparation. 3 W-2s, and a K-11 (?) for oil royalties. We do not itemize, do not get the refund anticipation bs, do not get "Peace of Mind" added... Every year they have charged us roughly $600. Why did I just now decide to look into this? I feel like such an idiot! For starters, I thought about doing it myself this year, as the lady that did it every other year from H&R Block passed away last fall. So yeah... I will give it a shot myself this year. Ridiculous!

I went to H&R Block over the weekend to file my taxes. A simple return made under a thousand and they charged me $191.00. This is highway robbery. I want something to be done to these robbers and others like them. Then they claim not to have RAL anymore. If I did have a family emergency I would not have went to them. I am so disgusted. Like I had that to give them.

A single mother that I help out sometimes went to H&R Block in Hornell, NY 14895. She has gone there for years. They charge her $260.00 to do her tax return. They have all her previous returns to use for reference. She takes a W2 with her and she has no expenses to declare. This is robbery.

My wife and I went to H&R Block because she is a traveling therapist, and we wanted someone to help us understand what types of deductions she would be eligible based upon her profession. We were more than willing to have H&R Block files our taxes, but we knew that we didn't have enough information to file that day. The rep introduced herself but did not shake my wife's hand, not sure why. Within 5 minutes of sitting down, she asked if we would be filing today. I explained just what I said above, "We're not sure we have enough information to file today." We proceeded to ask a few questions about my wife's work.

I had my taxes done at the location in Lindenhurst, IL for 3 years and had no issue. However, in 2013 I had them filed at the location in Franklin Park, IL on Grand Ave. I was staying at my parents home for a few months to help a sick family member get well. The tax preparer at that location looked at my documents, which were just W-2 forms from my and my husband's employers. She asked me if I'd been there before and I said, "Not this location, but the another one for the past few years." She asked me why I was at her location, it was not close to my home. I explained that I was helping a family member and go back home on the weekends, where my husband still is.

I had my taxes done at H and R block on January 30th and was told they would let me know when they were accepted by the IRS. They told me very clearly that my RAC funds would be available within 21 days of acceptance by the IRS (it also states that on their website). After 25 days, I contacted H and R Block and was told there was nothing they could do to help me. I paid an excessive amount to have simple taxes done and now I am questioning the competency of the woman who did them. It is poor customer service at best.

The H&R Block Preparer never included my foreign income or advised me to file FBARs forms, both of which are required, even though I told them about it. Then my preparer told me wrong advice on how to fix it by them.

My college age son that lives in Houston went to the HR Block with a friend to file taxes. I have no confidence that his taxes were prepared correctly by a supposedly veteran that has been there 18 years. First, his taxes are very simple, he has nothing but student loans, has the student loan information in hand, he tells the preparer the information "I have nothing except student loans and a decent job". She never asked about any of the student loan information, then say she has many customers today and she thinks he is finished. She says go to the bank and get your routing number and come back. He says "why the routing number," she says "for your refund," he says "oh how much is it?" She says, "oh I'm sorry you owe $900.00."

Just got a letter from IRS saying I owe money from my 2010 tax return. Called H&R Block and they do not save return copies that far back when using free edition. Also did a mock up of this year's return on another website and there is a $600.00 difference in what my refund should have been.

My wife and I had our taxes done at H&R Block today. The person who did our taxes was completely clueless. We are a average family with a simple tax return and lady could not even figure out what to do with our kids tuition expenses. She was constantly asking for help from other people and even had trouble working the phone... seriously! They charged me $185.00 to do a simple return! Really H&R Block??? For that price I would expect service from a professional who knows what they are doing and can answer my tax questions. I have ZERO faith that my taxes were done correctly. I will NEVER go back to H&R Block and will warn all my friends and family....and everyone on Facebook. Get your billion back America.. Don't waste your money at H&R Block, get your taxes done by a real CPA.

Went to H&R Block for the first time under the assumption it would cost only $80 for tax service. Boy was I wrong, I have a simple ( state $160 FED $1600.00) EZ return and after the girl was finished she handed me the receipt after putting it on my charge card, "$202.50". I almost passed out! I asked why so much? and she said it would have been only $80 but because I have an HSA (Health savings account) that's why it's so much. She said see you next year! I said "no you wont". I have not in all my research after the fact, found anyone who has paid only $80 for their tax service from H&R Block, they simply do not exist! MY ADVICE TO ALL IS "AVOID H&R BLOCK"!

I had the same experience as Valerie of Chula Vista CA, here in Albany NY, with H&R Block. I filled out the emailed survey. My only criticism was the pricey preparation fee for a simple 20 minutes preparation, noting that this fee has crept up every year for the 18 years that I patronized H&R Block and that perhaps I will consider doing my own prep or looking for a less pricey taxes preparatory. H&R Block notified me that my review was rejected because “Unfortunately your review did not meet our guidelines for posting on our site.” It is very disingenuous to ask for input and then cherry-picking what they will post. What a sham!

I have the Emerald Card and have had it for several years. They locked my account today stating that it was fraud associated with it and I am unable to access any of my money... I was told four different stories and at this point I will not be able to get to my money until Monday... I have no gas in my car and no money in my pocket and I have a sick parent and six children... I was told I must wait until they sort things out to get my money.... My daughter will not be able to participate in Cat in The Hat day. My son will not be able to go to football practice. My son is sick and I do not have the meds I need for him... On top of all of that I was unable to shop for groceries...

My wife and I had our taxes done by a Senior Tax Advisor at H&R Block in Highlands Ranch (9559 S. University). We were in the market for someone closer to Highlands Ranch. Our experience was terrible. Prior to visiting we had asked for an estimated price for a simple tax return. They couldn't provide an estimate which seemed very shady (anyone you do business with can do this). The consultation area is a cube farm with low walls. You can hear every conversation around you and they can hear your business including social security numbers and bank account/routing numbers. We were very unnerved by the lack of confidentiality. You might as well have been at Walmart getting your taxes done.

Sticker shock. Never paid closed to $250 for 1040. Last year I paid $160. I thought they all were pretty much the same... Boy was I wrong... I will never go back to them again. Buyer beware... Ask upfront what the fees are.

I've been a Block customer for ten years now. I am self-employed and my husband is employed. I know this sounds bad, but I never have paid attention to the fees charged by Block before today. I have learned that Block uses a scale to decide what charges they will charge. It depends on the amount of your refund primarily. For example, in 2010, I paid $511 plus bank fees for Block services. In 2011 I paid $543 plus bank fees, in 2012 I paid $570 plus bank fees. Thing is, my return in 2012 was over $900 less than previous year and I had a higher fee not to mention I paid $20 more in bank fees than previous years. That got my attention as I read other reviews on Consumer Affairs. I will be going to get my taxes done tomorrow and before we get started, I am demanding a run down of charges and fees. Reminds me of the utility companies. They charge erroneous fees to everyone and only those of us who catch it and dispute it, get away with not paying it. Go figure. Nothing like good ol' Uncle Sam.

I received an email request to submit a survey after H&R Block did my taxes last week. I mentioned some positive points and some constructive criticism. After submitting the survey, I was stunned to get a reply that my survey was "not accepted" because it didn't meet their "guidelines". I mentioned that I was quite happy with the person who did my taxes, but not with the cost, and that when I asked to see a breakdown of the cost, I was told it was against company policy. I left a message with H&R customer service but never received a call back. In addition, an appointment was scheduled by mistake right next to mine and the poor guy had to wait for a half hour. It made me feel rushed that he was being kept waiting.

For the last couple of years I have filed my daughter's income tax return and had the money put into my and my husband’s checking account because my daughter did not have a checking account. Had no problem. This year the refund was deposited in our account. Checked my account the day after H&R block notified me that the money was deposited. Went into my account and was startled to see the money was being returned to H&R Block. Called H&R Block and they had no idea why this was being done. Then called my bank to question why the return was going back and without me giving my name or account number the girl told me that it is being returned because my daughter's name was not on the account. Seems as though they have had a lot of calls like mine. I then called H&R Block back to tell them what had happened and the lady I talked to this time was aware of the problem because they were getting a lot calls like mine.

I went to this office in Ruidoso NM on Thursday 2/13 and had my taxes prepared by Barbara **, she did an acceptable job. I had a very simple return. When I left I paid by check - $171.63. They ran the check, gave it back to me with a receipt and I left. Friday 2/14 I received a call stating that my check for $171.63 did not run and I needed to come back and pay for services again. I went that very afternoon at 3:00 pm and put it on my debit card $171.63 again. I asked for assurance that the check was not going to be hitting my bank and the office manager Stephanie assured me that it did not work and would not be hitting my bank.

Went in to HR to file 2013 Taxes. I was told the fee would be $100-$200 which is already I could not afford being laid off last year and having bills to pay for having children that I am financially responsible for, I should got up and left, the reason being no set fees. Taxes were filed, refund amount was shown $3644 and then the fees $333.50 and a bank fee for $34.95 for having it directly deposit in to my bank account. I will be calling my bank to ask if that fee in fact was from the bank branch. My Taxes were already filed. I felt so used it was unbelievable all they say was $$$! I had brought along a friend to also have her Taxes filed after my Taxes were filed. No way we left, she and I agreed that was Wrong! I felt scammed, my friend also felt that I was just scammed! Also now thinking back they never asked about child care, nor charity donations, medical expenses, expenses in General. Was emailed to take a survey. I was unable to submit I believe the reason was I give them the rating they deserved.

Used H and R Block at home product. Won't ever again. Tried to call them and every time I'm on hold for more than 20 minutes then I get transferred all over the place from one department to another. Never in this life time will I use them again.

Last yr I filed taxes for both my wife and I and got fairly decent returns. This past yr my wife and I relocated same state different counties, however my return was okay not a great return but I didn't owe. On the other hand my wife had a more complex return. She has multiple W2 college loan interest, unemployment, etc. Well I tried filing for my wife again online and saw things getting complicated saying she owed state and fed. She was nervous and wanted to consult a tax professional. I'm not saying the tax rep that helped us wasn't pleasant. It's the fact no fees were discussed prior to filing. Last yr she was able to get college loan interest filing married single guess tax laws changed for this yr anyway... H&R Block came up with the same numbers I did filing online for my wife and they still charged her over $200 to file.

I will never go to H&R Block again. I got charged $268 for ten mins of their time and still haven't gotten my taxes back. It's been weeks. Every time I call to talk to a manager they tell me it takes 21 days. But when I filed the lady who did them told me 8-14 days. This is the first year I've had problems with them and I will never go thru them again. I will gladly go to Jackson Hewitt from now on. My friend has gone there for years, always gets the best service and her taxes always come in on time or in the time frame they give her.

Inexperienced Tax preparer left out information and entered my banking information incorrectly, I paid for their service and asked to be refunded for the service that has too many ignorant mistakes and was hung up on and was refused service.

I have been a loyal customer of H&R Block for the past 3 years without incident except one time where I was not told about the difference between filing jointly (married) as opposed to filing separately as head of house. In turn, my now ex husband's bills were tacked onto my account and without. I had to go through a tax advocate to get everything rectified through an injured spouse's form. I decided to use H&R Block again this year. Problem is, my worker entered my account number to my bank wrong. I wanted my money directly deposited into my own bank's account instead of getting the Emerald Card because of the insanely high fees.

I have been using H&R Block tax program since 1998. I have a tax business. This year I have tried to file 8 people's return all of whom use the program last year. All were rejected! I called and no one in tech support can tell me why. I was told I couldn't use H&R tax program and to file through the mail or take it to an H&R center. I use Turbo Tax for the first and guess what - they all went thru. These people have different email and direct deposit accounts so I do know why H&R is tripping. The audit checked is clear and I ran everyone straight up no deductions. Tech collect personal info but can't tell me they are rejecting. I use two different programs on two different computers - same results.

I went in to have my taxes done at H&R Block because I bought a house in 2013 and wanted to make sure I completed my taxes correctly. I had used the H&R Block online system the past two years & was satisfied with it. The gentleman who helped me was pleasant & professional, but he had to look just about everything up, had to ask a colleague for several answers, didn't know how to deduct my mortgage points (and didn't), had trouble with the HSA form, didn't ask me if I had had a theft in the past year (I had - turns out it's a line item and deductible - found THAT out from my Mother) and didn't write off the preparer's fees (again, had to find out you could do that from my Mom).

My son-in-law had his income taxes prepared last week by an H&R Block office located in the Rivertown Crossing Mall in Grandville, Mi. $19,000.00 in income, (1) W2, (1) child and (EIC) form to fill out. Total time with H&R Block was less than twenty minutes. Total charge was $402.00 or about $20.00 per minute. Wow, what a rip off! You will notice that they won't tell you what their fee structure is anywhere. They say, "we don't know until we do you taxes."

I was first told that the refund anticipation check meant that I would receive my refund faster, but in actuality it means my money goes to their account first then mine. Also I had mine prepared before the 31st of January but it didn't go in until I contacted them asking why mine doesn't show to be received by the IRS.

I made an online appointment to file my taxes with the H&R Block near me. The H&R Block office I went to is 4020 W. North Ave in Milwaukee, Wisconsin. When I arrived for my appointment there wasn't any front desk person to greet or give guidance, and all of the tax professionals seemed busy with other customers. Nobody said a word to me. I was ignored like I never even came in the branch. I waited for about ten minutes and I asked one of the tax people if the person I had an appointment with was there. He said that she was not scheduled for that day. My question is, why wasn't I called about the schedule change? Why was her name on my appointment email if she wasn't scheduled that day? He had no answers for me and didn't even bother to apologize. What a waste of time! I left and nobody even apologized for wasting my time. I'm going to another tax service, this was my first and last experience with H&R Block.

Don't use these people. Never had any problems with my taxes until I started using HR Block. Now I'm force to pay $800 for 2010 back owe and 2012 saying owe $1900. They screws up and they should be force to pay these amounts. I will never ever used these people again. Douglas, GA and Hazlehurst, GA, don't used them.

Charged me $396 for reg W2, had $14000 in income,, then to direct deposit an extra $35. What a scam.

My family has been using H&R Block for so many years and we have been satisfied through all of them. I've read the reviews on this site and I honestly think the majority of the problems people are having with H&R Block are their own fault. I guarantee the tax pros go through enormous amounts of training in order to serve you and make sure they know what they're talking about. I see reviews stating that the Piece of Mind service is no good because it didn't do anything, and it's obviously not true. They're not going to offer a service if it doesn't do anything, and I've seen many clients saved from large charges because Block ADMITS their mistakes. Also to the idiots saying you were charged too much and had no choice but to pay it, it's their policy that if you're unsatisfied with any part of the return (including the price) you don't have to continue, therefore you can get up and walk out at any time. You do not have to pay any fee you don't want to. Educate yourself before you try to complain.

Because they are filing the backload first and since it’s a weekend, they aren't even sending my taxes to the IRS until Monday which is 4 days after I filed!!!

To be clear, this is not finished, but I do want to share what I believe to be a serious problem and how it has not been handled so far. I'll update as events transpire. I've used H&R Block for the last 4 years without difficulty. This year something weird is going on. Their on-line program is not capturing the federal taxes withheld. I have called several times and tried on-line chat with no resolution so far. Of course I can't file the return as it is. This is kind of hard to explain. There is a flag that indicates the amount owed that changes as you go through the steps. This number is about $150 more than was withheld. In the checklist in the taxes section, the taxes due is stated as about $150 less than I paid. A little odd, but, moving on. Getting to the finish line the only question is whether I want them to calculate the penalty because of serious under withholding. Whoa!

I filed a Peace of Mind Claim with H & R Block for my 2011 taxes because the IRS indicated that the preparer (H & R Block) had made an error in filling out my return and calculating what I owed. H & R Block refused to reimburse me the additional amount I owed despite the fact that I paid extra for the Peace of Mind coverage and they admitted themselves that they had made an error on my tax return. I have filed a grievance with the Better Business Bureau but my advice to consumers is do not use H & R Block to do your taxes.

I began to fill in the information for my free Federal filing and when I reached the unemployment section I was immediately forced to be bumped up to the basic which charged me $14.99. When I then filed I thought this would be removed. It was not. Then I attempted to fill in the information for the State filing and was informed, prior to processing, that it would require $36.99. It was not filed. I then went to another very well known site and went through the same process and provided the same information and received a statement informing me that there would be no charge to file my Federal and no charge to file my State. I could have filed both at no charge.

I have completed and filed my own taxes for years using different online tax services including Turbo Tax and H&R Block. In 2010, I was laid off of my job and while looking for a job for several months was forced to go on unemployment. In order to be able to sustain off of less than $1000.00 per month unemployment benefits I was forced to take money out of my 401k to pay off any debts I had above living expenses such as rent, utilities, food, etc. I was having difficulty finding employment due to the job market and the fact that my pay before being laid off was higher than the average employer in my field wanted to pay for an employee starting over.

I filed last year... Come to find out this year I didn't receive everything that I was entitled to due to the fact that the employee was fairly new! What?! Are you kidding me. Not only did she screw up my taxes but she harassed me. She got my phone number and called me repeatedly about a job offer in some other company she was working for after I told her that I WAS NOT INTERESTED! Left me voice messages and text me all the time! I should sue the company! But I decided to go to a different location this year instead of dealing with a bigger hassle. Better experience but something didn't feel right. I called the office that I filed in last year to ask a few question. Not only do they hire stalkers I see but also VERY RUDE employees. No thank you. Not filing with H&R again. I've had a fill with you.

I am a Certified Tax Preparer. I worked for H & R Block in 1986. After leaving their organization, I started my own practice. I have been preparing income tax returns for 28 years. During the past 6 or 7 years, I have obtained new clients who have previously had their returns prepared by the "Block-Heads". I have found numerous mistakes on Block-prepared returns and have saved my new clients quite a bit of money by amending their returns. Also, Block charges exorbitant fees for simple returns (which I can prepare in less than 1 hour). Please, folks, do not believe everything this company spouts. Their newest ad campaign rambles on about the $1 Billion that people who prepare their own returns left 'on the table' last year. In reality, Block wants over half of that $1 billion to be paid to them in their outrageous fees for amended returns. Stay away from Block and their national chain counterparts. If you want an honest tax preparer, please ask your family and friends and find someone who will charge far less than the national outfits, will represent you in any dispute with the IRS, and will do an honest job for you for an honest fee. Ask around before succumbing to advertising.

Two years ago, I moved near my mother and elderly grandmother to keep an eye on their well-being. I have been preparing my own tax return for the past 10 years. In light of my mother's and grandmother's fixed and limited incomes, I asked who they usually go to for tax preparation and they said H&R Block. They both informed me that they are each charged $200 to prepare their returns, and my mother usually receives approximately $200 in tax refund money, while my grandmother receives approximately $1,000 back, each year they filed with H&R Block. When I asked what type of forms were being filed, they said they both used a 1040EZ form.

When finishing up my 2013 tax filing (federal and state), the usual consent/agreement screens came up and I went through them. One caught my attention "HR Block refund deposit account fee", I clicked agree, when I got to the last page I saw (besides the $19 state filing fee) a $35 HR Block refund deposit account fee... WTF?? So I did a quick Google and it is not necessary (for me anyway) because I am doing direct deposit and in no hurry for my return. So I went back to the HR Block refund deposit account fee page, unchecked the box and selected "I disagree "... the program took me back to where I had to agree to the $19 state filing fee, fill in a few blanks and " Presto"... all is well. What tick me off is that this HR Block refund deposit account fee, right at the very beginning instead of being legal mumbo jumbo, it should have been a very short paragraph in plain English as to what it is and the additional fee...

H&R Block did our taxes for 3 years. They were incorrect and we had to pay for their mistakes. Delay the process working with the IRS, in this way they said that they can cover for their mistakes and what it comes with it. My husband and I need to take time off work to solve our issues with IRS and Department of Treasury of Puerto Rico. This company doesn't comply with what they offer and what the charge us and other people. I call this agency and you guys told me to investigate you need more cases. Looking at this website, sadly there are other with similar issues. We don't have a lot of money and we got in to a lot of debt because going to them for a service which they didn't do it right and won't cover their mistakes. I want justice. The government should evaluate this company. I have a log of events and communication between us and H&R Block since the beginning until now.

Back in the beginning of 2013, I filed for my 2012 taxes. I am a military member and went to the tax booth they had set-up on base. My tax preparer was very old, which didn't bother me at the time, until he started saying things such as: "We don't need to go over this" and "If you don't know it, we'll just skip it entirely". He ended up making me owe money to H&R Block as the return couldn't even cover the enormous bill to "prepare" my taxes. I have since gone back and checked over my taxes myself (I have no experience at all with taxes or anything of the sort) and I should have at least received a enough to cover the "preparation" and some. I will never use H&R Block products or services again.

I received notice today from the State of Arizona DOR that there was an error in my reported income for tax year 2009. Well, I knew for a fact the AZ DOR was wrong because Angelia **, Tax Associate for H&R BLOCK prepared my return. With indignant posture, I stomped into my office to find my tax return for 2009 ready to give the DOR a lesson in mathematics. Much to my dismay, I found the error was mine, or rather Angela **. A 1099 showed $2955, but she only reported $555 on my return. There was ONLY ONE 1099 and it had ONLY ONE amount on the page. No calculation was even needed. It wasn't even a transposition of the digits. It was just plain poor quality work. Luckily I had purchased their PEACE OF MIND EXTENDED SERVICE PLAN for whatever that got me. It was only good for 3 years. I can't help but wonder if H&R BLOCK knows it takes the DOR 4 years to find the error and send the notice. I won't be going back to them for sure. I can probably get better quality out of the kid that mows my lawn. He always mows every blade of grass. He doesn't miss 2400 of them.

Went to store to purchase some items & card was declined. Didn't understand why because I just got paid the day before. I checked my transactions and see at least 5 transactions from another state that I was unaware of... The bank CLAIMED they did an investigation but I seriously doubt it. I only had one card (which I still had) and nobody knows my pin. They denied my claim and I had to take a $600 loss. They sent me another card which had the same account number. I closed the account and moved to another bank. I WILL NEVER DO BUSINESS WITH THEM AGAIN. NOT EVEN MY TAXES ANYMORE. I can't afford to take another loss like that. They may specialize in taxes, but they should leave banking to someone else.

I have had a terrible experience with this company. Their "peace of mind" coverage covers nothing. After having my taxes filed incorrectly by one of their agents, I was told that H&R Block was not accountable for this. I am still paying IRS fees from 2011. This company takes advantage of young female adults who come to them in expectation that their taxes will be done correctly. I am highly disappointed and will never use this company again, and I hope that the general public won't.

On Oct 11th through 13th, 2013 - I dealt w/ 2 so-called tax experts at a local Nashville H&R Block tax office. The 1st one was literally so ignorant of the tax laws and procedures that it was staggering. She did not know many things - things of which I would consider very basic. For instance, she did not know that there was a late filing penalty for returns submitted after October 15, 2013. She said that "There is no late penalty if the IRS owes you a refund". She went on to say that there "would only be a penalty if the taxpayer owed the IRS money, but not if the IRS owed the taxpayer a refund". I told her that I didn't think this was true, but she actually continued to argue the point with me, until I was compelled to ask her to ask her supervisor. Her supervisor then said that the penalty IS due no matter if a refund is owed or not.

I recently completed my tax returns for the last nine years using Quick Tax by Intuit and tallied my projected return without officially filing. I then called H&R Block and several local chartered accountants to issue a challenge of sorts. If you can beat the return I've gotten for myself using inexpensive software, I will gladly become a lifelong customer and never file my own taxes again. The two chartered accountants accepted, being confident in their abilities as tax specialists. H&R Block, on the other hand, wanted 900 dollars up front before they would lift a finger and would not guarantee that they could beat TurboTax. The clear loser here is H&R Block and I wouldn't recommend using them until they gain a little more confidence in what they do.

I called H&R Block back in April about a quote on how much it will cost me to file my taxes. I spoke with a lady named Jennifer ** and she had quoted me around $400 and so I asked what it will cost to file an extension since I did not have $400. She then stated that if I came in that same day and signed, it will inky be $14 since they had coupon codes that they needed to use. I took the offer since $14 was hard to refuse. I rushed my husband out of work so that we could meet and sign for to get the taxes filed. However since there was an error on one of my forms so I had to request a corrected form.

I asked clearly if they were offering holiday loans or RALS this year. They told me yes and tried to have me apply for a credit card instead... WHAT? This is not a tax loan, this is a high interest credit card. Needless to say, I was denied for the credit card so I told them I would take my business elsewhere but they already filed my taxes. I was finally able to find a refund anticipation loan company this last year and I will never do business with H&R Block again. They lie. They try to tell me I am receiving a RAC.

Duvall, WA H&R office missed the mortgage interest deduction on my 2010 return. In 2012, I paid to have my 2010 return redone and was able to get another $1000 back. My attempts for over a year to have anyone at H&R speak to me have been rebuffed. The accountant I use now charges me less than H&R Block and I am more confident that they know what they are doing. What a crappy company.

I submitted a written complaint during May 2013. The complaint addressed the history of my tax processing which was not simply delayed by untimely completed because of incompetence. I brought my original source documents to an office of Chicago Ave. The receptionist did not inform me that that the particular office was a seasonal. I did not hear from anyone for over a week and no one could account for the whereabouts of my documents. I received an email from and H&R representative who stated that she was about of the submit my income tax prior to the end of the month.

A couple weeks ago, I got a call from Jennifer at H&R Block here in Anderson, MO telling me that if we come pay the filing fee, there was a refund check of $1400. Well we go to pay it and find out that nothing has been filed and there was no check... Fine. At that point, we were told the refund would be 8 to 10 days... So on call this morning on September 19th approximately 10:30 am to then find out that it's 3 to 5 weeks and because I was upset that they had lied to me they hung up on me 3 times... and while I was on the speakerphone the owner of this particular store decides to call me an ** not knowing I could hear her... Very poor service and very unprofessional. I will never use this H&R Block.

I have used H&R Block for years. H&R Block made a mistake several years ago and I had to pay more to the State Tax. So I started paying extra for the Peace of Mind policy. Last year H&R Block made a $2,200.00 mistake on my State return. I filed a claim and 7 weeks have gone by and they will not send my money. I have been told that I cannot have the phone number to Peace of Mind department and that the claim is being worked on. I have been also told that I cannot e-mail them and that the claim department can't help me!!! I want my money and I am pissed off! You want Peace of Mind? Don't use H&R BLOCK!!!!

I had my taxes done by the so called "professionals" for 2011. I just received a notice from the IRS saying I owe them almost 3,000 dollars because of unclaimed income. I will NEVER use this service again.

I paid to have my taxes done by these "professionals". The lady who did them told me I might not get a state refund because it was a very small amount. When I never received it I decided to call and make sure they were filed. They weren't! When I went back to have it corrected the last was very rude and told me it wasn't their fault! I will NEVER use H&R again!

Don't bother to go to H&R Block. Their math skills are worse than a one-year old. They wanted to charge me $400 for 3mins. worth of work and $1,200 was my total tax return. I did my own taxes with IRS help and I got back almost $6,000. Never go to H&R Block. Do it yourself with IRS help. This place is located in Long Island, NY.

I had an H&R Block prepaid card for over 5 years. They closed my card account without any warning, with a balance of $5,000 still on it. When I called to inquire about why they closed it and how I would get my money, they said that they would send the balance in a check to me. That was over 3 months ago and I have yet to get my money.

I filed my taxes but I did not have my account number with me to have my tax return deposited into my checking account, so I went to Chase and asked to be given my account number. Little did I know, the stupid man who helped me at Chase gave me an account number of another woman with the same name as me and all my tax return was deposited into that account. I've called H&R Block to try to get my money to my account and they keep telling me it's the IRS who I need to deal with.

H&R Block failed to e-file my State Tax return when they filed my Federal Taxes. I did not know until I contacted them, almost 2 months later, questioning where my State refund was, only to be told it was never e-filed... What??? I contacted our tax preparer we have had for the last 26 years, at her home phone number, to try to find out what happened. She had left the office early this year, and had no idea our taxes were not filed. This caused extra penalties and interest in paying our Federal taxes, for we were going to use our State refund to pay our Federal Taxes owed. We had paid over $320.00 to have our taxes prepared and then incurred another $150.00 in penalties and interest on our Federal Taxes. I pursued this error with a formal written complaint to H&R Block on June 3, 2013. I was informed it would be 3 to 5 business days before I would hear from H&R Block. It has now been 16 business days, and every time I call to try to speak to a supervisor about my complaint, I get the runaround. I have yet to speak to anyone who can resolve my complaint. This is ridiculous :(

Location is 337 US Hwy 46, Parsippany, NJ (973) 882-6554. I had this H&R Block "tax professional" complete my 2011 Tax returns for Federal, NJ State, and NY State. I ended up paying $1460 federal, $483 NJ, and $311 for NY at that time. I also paid $398.75 to H&R Block for their "services". Frankly, I would've been better off doing my own taxes, and I've never done taxes myself before.

My fiancee is incarcerated. We’ve been together for 5 years and since he wasn’t able to go do his own tax return, he signed a power of attorney paper and it was notarized. Ok, so I went to H&R Block because they said they would withhold filing fees from his refund. Mind you, I e-filed. They only want one W2/W4 to file on unemployment and that's it. It should’ve been short, sweet, fast and easy. Ok, I gave them all the information and I filed them. I signed all the papers with his name by my name. Ok, no problem. I got the state return probably within a couple weeks.

I originally started using H&R Block in 2006. The professional I met with was good, and I felt confident using their online eFile option for years...until this year. I'm currently an enrolled college student, and I just found out last week that not only did they screw up my 2012 return, the IRS said they also somehow messed up every eFile return I ever sent using their software. I was never notified by the IRS, the State, etc., about any issues; I found out on my own after I noticed they're having a problem with the 8863 education credits. I had to go to a CPA and refile EVERYTHING for the last few years, thanks to these clowns! Luckily for me, my returns are only for refunds from simple W2 withholding, but what a nightmare.

On February 7th, I went to the Countryside location to do my taxes on my own for the first time with my W2s from 2011 and 2012. I just turned 18 at the end of last year and never filed in 2011, so I was looking for quite a bit of information from the adviser, Beverly **. I explained to her that I did not file the year before, and though I still lived at home with my mother and my two younger siblings, I was eager to file my tax returns, but I was uneducated when it came to this topic. She told me that my returns would be simple because I was only working part-time, since I was a full-time student. Though my appointment lasted about an hour, I was surprised when I wasn't asked many questions or explained to me any of the forms she was filling out. I was given paperwork stating that I would receive a federal refund of $433.00 and a state refund of $15.00 for the year 2012, and a federal refund of $499.00 and a state refund of $21.00 for 2011. I was pleased to hear that I would be receiving this amount, even though I wasn't satisfied with the customer service I received.

This has been resolved.

I recently had my first and last experience with H&R Block. I thought it would be good to have my info on file for future needs. I usually use Turbo Tax which costs me around 80 dollars with everything included (and have never had any problem). At their office, it cost me 160 dollars and their so-called "Tax Experts" put the wrong account number on my direct deposit. Now my money is in someone else's account. They have horrible customer service and basically acted like it was my fault for not double checking the 75-page packet I left there with. I gave them a check to take the number from so I figured the "Tax Expert" should know how to read. Now I am just waiting until they get my money back from the incorrect account and deposit it in mine.

After filing my taxes, and purchasing a "Peace of Mind" policy, I received a Certified Letter from the IRS, and immediately went to H & R Block where I submitted the letter to ** prior to April 15th, 2013. I re-visited the H & R office to speak with him approximately 2 weeks later, and he stated that he was still very busy, and once the tax season ended, he would take care of this matter. I again received a Certified Letter that contained the breakdown of fines and taxes due, and it included a waiver to sign. I immediately went to the office located at 1850 41st Ave., Capitola, CA. and it was closed since tax season ended.

I had my taxes done by H&R Block, and they wrote down the wrong amount for my income for the year which put me in a higher tax rate. I have to pay them $803 for their mistake. And because I didn't pay them more money for satisfaction guarantee, I get screwed. The reason why I go to these people is so I don't screw up on them. So in the meantime, they get my $374 to get them done and don't have to refund me at least that money is wrong! I know I’m not the only person having these issues with H&R Block. So when is someone going to do something about this? They don't have a problem going after the IRS when they are in the headlines.

Tax problems with H&R Block - My wife and I had our taxes done in 2010 through a friend (so we thought was a friend) named Mary Jane **. We had both typed a letter of our deductions, as we always do, and gave it to her to make it easier on her to do our taxes. However, in January 2013, we received a letter that we were being audited for 2010 with regard to our deductions. We took our letter to H&R Block's Carolyn**, who reported Mary Jane ** and had been let go in 2010. Many of her clients were getting audited. We thought this was odd considering she did our taxes in 2011 through H&R Block.

I bought the H&R Block software because it was cheaper than their competitors with the rebate from Office Depot, turned in the UPC label, form, and a copy of my Office Depot receipt. They invalidated my rebate because of "an invalid vendor" - it had to be from Office Depot and the receipt was from Office Depot! Also, I had problems with their buggy software and ended up having to amend the return by hand. Obviously, you can't trust H&R Block to do the right thing. I would not advise using them or their software.

On 3/4/12, I went to an agent to have taxes done. I had a foreclosure last year which had to be put in the taxes. The agent figured my taxes but stated something looked wrong and she was going to have someone else look it over. I called the next day and was told to sign and pick up my copies. That is when they informed me that I would get $4,800 from feds but had to pay state $5,600, so I had to come up with around $800. I closed out my savings account and sold some stuff to get money. I sent the state their check but knew something was wrong. I looked over the return and found a mistake. I had several people look over the return and agreed that it was a mistake. I call the agent's office and had to wait until she returned from her time off. When she returned, I called several times to be told she is looking it over. I even told them where the mistake was. (I had a loss from my foreclosure of over $100,000 on the fed return they put in as a loss, on the state they put it in as profit, makes a big difference.)

I have a TVA pension which is tax exempt under Bailey exclusion. I have been using H & R to file my taxes since 2009. The preparer had no idea about the exemption and added it to my income. I just found out and filed amended returns for 2009-2011. My refund $6000. I also received my TVA settlement in 2006. My refund for 2006-2008 could be around $10000. Does anybody have any suggestions?

Horrible! My mother had her taxes done here the past few years and things went okay. This year, however, the person preparing her taxes provided her completed paperwork that indicated her return would be upwards of $1,500, which it has been for the past few years. When it came time to receive her refund, she only received $300. The worst part took place when we tried to contact someone at the H&R Block at Temple Hills, MD. They were horrible at returning calls and were completely lazy and indifferent at the issue at hand. They, as in Tom **, the so-called site manager, kept telling her that her refund is $300 and provided no explanation as to why her tax preparer initially stated it would be $1,500.

I work part-time and am a student, so I have always have an easy tax return every year. For the last three, I have used H&R Block to do my taxes. The first two times were somewhat pleasant, although I always thought that $130 was a little pricey. Boy, was I in for a surprise this year. The only difference in my tax return between this year and the last three were this year, I also tutored and received some income through a tutoring agency and thus had to fill out one additional 1040 to deduct gas mileage. Little did I know that this one small change would make their fee jump from $130 to $350. The lady I used this year was old and no idea how to use the computer, which made my appointment last way too long. Usually, we are done in 20 minutes. This year I spent almost 2 hours sitting there as she fumbled around on the computer.

I did not think twice about going to H&R Block to have my taxes done. They have been around for as long as I can remember, so why should I worry that I would not be treated fairly? I sat down in the cubicle and the preparer started to ask me questions. He then repeated the answers out loud, including my social security number. There is no way the person in the next cubicle did not hear him. After we finished he told me that the cost was 3 times what I had been paying a CPA for the past 3 years. He asked me why I had not gone back to the CPA to have my taxes done this year and that I was free to file a complaint with H&R Block, which I did. I was told that the complaint would be processed and I would hear from someone within 5-7 days. They also had the preparer call me. He called to tell me he was too busy to speak with me. Then he called me Andrea. My name is Sharron.

I filed taxes, with education credits, on February 5th. Still no refund and I still cannot import tax return into the FAFSA. I'm not worried yet about the money. I am worried I will not be able to get the financial aid my son qualifies for!

I have banked with H&R Block bank and used the emerald line of credit for over 3 years. Taxes were done with them for at least the last 6 years. As of today, they have lost all my business. They absolutely screw you on the amount they charge for tax services. But today, after paying off my emerald line of credit, they decided to charge me $5.07 interest for the time it took for my check to clear. I called and tried to resolve this, but after talking with 3 different employees (which is what you have to do every time you call) and them making the decision to lose my business over $5.07, I am done doing business with them. I am so fed up with big companies thinking they can screw everyone over and nickle and dime you out of every possible cent they can that I will enjoy when you call me to set appointment to do my taxes and I can tell H&R to go ** yourself!

I filed on February 7 and received an email confirmation from IRS on Feb 10 that they accepted my return. I'm not filing for the education credit but a form I had to file is looped into the education group. I had to pay to upgrade on the home edition to get this form. I too am still checking the status and it keeps saying it is being processed. I never received a letter, email or anything from either the IRS or H&R Block. It is now going on eleven weeks. It just infuriates me. It's my money and I want it now, or at least I should have had it well over 7 weeks ago!

I have been using the HRB online tax filing (both Federal and State) services for over 10 years. In March 2013, when I attempted to log-on to complete and file both my Federal and State 2012 Tax Returns, much to my surprise, my log-on would not work. Thinking that I may have entered an incorrect password, I entered my email address in an effort to reset the password. To my utter dismay, HRB responded with a message indicating that my email address was not recognized. I tried everything I could to reset both my ID and password and in every case, I was not recognized in their system.

My wife and I are 35 years old and we have done our own taxes through college and grad school. This year, things got a little more complicated because we lived in multiple states and started fellowships for which taxes were not withheld. We thought the responsible thing to do would be to get a "professional" to do our taxes to make sure we didn't make any mistakes. In the end, we spent $400 and far more time and stress to teach an unqualified "tax expert" how to do our taxes. We started going to H&R Block in November to make sure we were way ahead of the game, but our taxes finally got filed on April 15th only with a lot of pressure from us in person, in email, and on the phone.

I have had H&R Block do my taxes for the past five years. In 2011, I paid $568 for my return and today I paid over $800! I was flabbergasted, to say the least. I was told that I completed less forms than last year, but since I waited until today, there was a surcharge. I wish I would have been informed prior to my appointment. Nothing was mentioned about increased charges, much less a surcharge. There was nothing I could do but pay!

I amended my 2nd W2 the day before the deadline & I called & called at least 10x or more just to get my refund process correct! And these people are so very helpless! They ain't worth a ** & no good for answering or resolving customer's tax errors. On the scale 1-10, I rate it at a ten negative & it's still going on today & I have not gotten a thing resolved at all. I've been hung up on numerous times; I call back & there is a 45-minute wait or longer & I still cannot get a right answer. I either keep getting transferred to another department or hung up on. After I get my amended tax refund resolved (if I ever do), I am deleting my acct. with H&R Block & I don't want anything to do with them ever again to this day forward. So that is why I don't recommend H&R Block to anybody to do their taxes & other important things at all.

Last year, our charges were $172 at the same office where we had this year's taxes done for a total of $242. Always ask what the fee will be before you ask them to complete your taxes. I will never go to H&R Block again. Totally a ripoff for the time they spend with you.

I went in to have my taxes done. After 20 minutes of the tax professional typing in numbers, she then tells me that my fee is $250! I was outraged. Not only do I owe, I always do, but they charged me all of that for 20 minutes! I then left and they called and offered me deductions! I am outraged. I pay my taxes, plus some! There are people that sit home and make more money than I do, and I am being punished for working for my family.

I made an appointment at an H&R Block in NYC weeks ago for today, April 13th, for a free second look. My original tax guy way overestimated what I owe for my quarterlies and I want a second opinion. I called this morning to confirm my appointment and they told me it was cancelled. They didn't even call me on their own. I had to call to find out it is cancelled. They said someone else in the office could see me, but I specifically made an appointment with a senior tax advisor with 15 years of experience and who specializes in what I need. I have very specific needs as a self-employed/freelancer to discuss with someone experienced not just any tax associate, specialist or advisor.

I made an appointment with H&R Block in Shawnee, Oklahoma for 9am. I arrived and they said, "What appointment?" The lady named Rhonda is very rude. We are sitting here still waiting and we are looking on the internet for another person to do our taxes. I am just disgusted by their customer service! They made me feel like they are doing me a favor by being at their presence!

I went to a H&R Block tax professional to file my tax returns online. Mine is a simple case with no complications. That person did it online and asked me to approve online but their online system has some technical problem and it is not allowing me to approve. It keeps asking for spouse's PIN and spouse's 2011 AGI even though I am filing it as "Married filing separately". It does not provide any box to enter spouse details. I tried to call their support desk on the same number they have given on their website. They are so pathetic. Every time I call, they keep transferring to different places telling they are bank or digital or online, etc. The tax professional who filed my return wrote a very simple mail telling she cannot help me in any way. This is the kind of service despite of paying $410 as fees? Definitely, I expected a professional service. The tax return deadline is approaching but I don't know what to do.

I have used H&R Block for several years. I recently moved from one side of town to the other and decided to use the location closest to me. It was a big mistake! It was the same paperwork, the same job and they charged me $150 more, almost $500! The tax preparer was horrible and did not know the software, did not ask any questions, did not help in any way and then to insult me with a $500 bill? It's horrible. Even worse, when I spoke with the manager, he completely ignored the fact that other locations only charge $292 for the same forms! He refused to do anything about it. I will never set foot in an H&R Block again and neither should you!

After my father passed away in January, I took over the financial details of my parent's estate. I took the 2012 taxes to the local H&R Block office to the "professional" who had done their taxes for years. For convenience, I had the agent do my taxes as well. Both taxes were done in timely fashion - brought my widowed mother to sign her return and I signed mine. We're told we would get our refunds in about 3-4 weeks and paid $470 for the two returns. My mother got her return back in about 3 weeks, which was great. After one month, I still haven't received mine and went to H&R Block's "Where's My Refund?" to check. I plugged in my name, SSN, birth date and refund amount. A message came up "refund not found."

I had to do an amendment on my taxes for my student loan, and the employee did not do it right. He didn't send the papers in there that was needed to send to IRS. They shouldn't be handling taxes for people if they do not know what they are doing. I am so sick of these people it isn't the first time. A while back, someone sent me something about a lawsuit but I ignored it. I was going to give them the benefit of the doubt, but I am done with them people. This happened in Lancaster Ohio 43130. My name is Sharon ** and I was depending on that check. Now, I have to wait more time because IRS sent it back to me and I had to get the proper papers. I paid them good money to do my taxes. Now do something about them. If a lawsuit comes up, I want to be included in it.

I purchased the H&R Block Premium software. At the end of the e-filing, it states: "E-filing your federal return is free with your key code, which you can use up to 5 times. Otherwise, it costs $9.95 (sales tax might apply)." Upon me e-filing the sixth return, the software would not allow me to e-file and pay the $9.95. I feel that is false advertisement!

I've had a hold put on my debit card which also contains my weekly payroll. No one will let me know anything nor will they even make an attempt to call me back.

I had H&R do my taxes a few years ago. It was a disaster. I'm going to make this short and sweet. They do not file retired federal employees, who are also on disability taxes, correctly. I sat and did my taxes with the lady at H&R. When I got home and realized how much my refund was off, I ended up going back to the office and literally sitting and doing my taxes with the lady two different times. Then after all that, they still didn't want to refund my money for doing my taxes wrong. Here's a big free hint: I contacted the head of the marketing department with H&R and I got my money back within a day.

It took me one minute to get a live person to talk to about how to correct my state refund. The software was not right. Of course, Manager Barry ** kept filling my state refund. All was needed was the page 4 to be faxed. He said he cannot get in touch with them. I took out my phone and the lady told me to fax page 4 for the car tax. I went through weeks of this and they offered me half off next year. All I want is a $15 or $20 gift.

I went to H&R because my taxes for 2012 were somewhat complicated, I thought. I went and talked to a "tax professional" who knew absolutely nothing and he was like talking to a blank wall. My income from 2012 was less than $10,000, and he quoted $634 to file my taxes. Obviously it was a short visit to that office. I went home and used TurboTax and paid $89.99 for the Federal and State. I'll never bother with H&R Block again. They should be known as Huge Rip-off Blockheads!

I filed my taxes this year in February and was supposed to be claimed as a dependent since I am a college student living with my family but was instead listed as claiming myself after telling the guy that I was being claimed by my dad. I took the returns to be amended and was told I owe around $84 and that was it. Naturally, I assumed that was what I owed to the IRS because I have never had to pay taxes, but instead I had to pay for their fees even though they messed up on their end and I have to pay a lot more to the IRS which was never specified to me. I called the office I went to and after being passed on to three different people there, I never got an answer as to why I am paying that $84. I have never had problems with this company in the past, but they just lost my business with their incompetence.

I am contacting you because of a serious data security, privacy breach and due to invasion of my personal information and I’m unable to sleep or stay focused on my job. The breach of data and privacy began when the tax preparer gave my tax information to another customer. The information breached contained my bank account information, social security number, and many other documents. My consumer rights have been violated.

In 2008 I went to my local H&R Block to file my 2007 taxes because I had recently withdrew some retirement/ESOP money from my old company and had put it in an IRA. There was a lot to be done with the taxes and I went to H&R Block because this was out of my realm of knowledge. After a few days of having my taxes, the guy said I am ready to pick them up and I got a very sizable refund, because he told me I had paid too much taxes on the money which the investor had told me it was better to overpay than not enough. So I thought okay, great. I went on my merry way and even purchased that "piece of mind" stuff with H&R Block just in case the IRS came back.

I e-filed on February 7, 2013. It's April 1 and I still have no federal or state refund. First, when I filed, I got an email saying that there was a problem and to call. So I called and they said they would research. Two weeks later, they say I can't file with them and apologized. Well, I already filed so I can't just go use Turbo Tax. So I called back and it went to research again. Then they told me that it was on administrative hold. I asked what that meant and they didn't know. So it was back to research. Finally, it went through and I am still waiting. I got laid off on February 18 and I don't go back to work until April 17. I have no money and I have bills to pay. They royally screwed me. They never admitted what the problem was but I will never use them again. It's April and there is still no refund. You've got to be kidding me!

I decided to go to H&R Block because of the advertised refund anticipation loan check. I filed my taxes and paid them almost $200 for their services. I got the RAL check minus the $200 and was told that I didn't have to worry about anything else and that my refund from the IRS would go to them. Months later I received a bill from H&R Block for the same $200 amount that they took out of my refund check. To top it off, I found out that I owe the IRS $300, which was taken out of my pay checks! How did that happen? Why did H&R Block charge me twice for their services? What did they do to my taxes that made me end up owing the IRS $300?! What the hell are these people doing over there?

I filed my taxes with H&R Block on February 15th - after they were supposed to have resolved the problem with the Education Tax Credit. My federal return remains unprocessed. I have requested the local branch to return my $330 filing fee when the return is processed considering H&R Block was at fault for a problem they were aware occurred on their end. If a class action lawsuit is in the works, count me in!

I filed my taxes through H&R Block on 1/23/13. They told me I would receive my refund in 21 days or less. It is now 3/28/13 and still no refund because H&R Block who states on their website that they will hold all returns until the IRS accepts certain forms (8863) sent my return in 3 weeks early anyways. The IRS stated on their website that those forms would not be accepted until Feb. 14th, because they were still in the process of updating their systems. The IRS received mine on 1/25! Because H&R Block ignored the IRS and sent my return to the IRS three weeks before they were accepting them and used the old software, some of the answers to the questions on my return were left blank.

I called in to a local H&R Block office and explained to the lady that I needed to file taxes for 2011 and 2012. I made it clear to the lady that I spoke with that my taxes were not complicated and that I would only need a standard 1040 and Itemized Deduction sheet for federal and a basic state return, all of which I would normally do myself. But since I needed two years of taxes files, I needed assistance in understanding how to go about dealing with the IRS, calculating interest and penalties, setting up a payment plan, etc. When I asked how much the charges tend to run, I was told that it's based on the number of forms required to file and that she would go over all of that with me after looking at my tax situation. She did say that simple returns can be as little as $45 and some returns could be as much as $500 but again, she'll go over all of that with me in the office.

This is the first and last time that I will ever use H&R Block to do my taxes! I filed my taxes with them on February 18, 2013 and was supposed to have my refund e-filed with my return going directly into my bank account. It is now March 27th and I have yet to see my refund! Apparently, their software wasn't correct when doing the child credit portion, which I had to find out through the news rather than them! When I contacted the office that I had used and was questioning them as to when I would possibly receive my refund, I was told that I would need to contact the IRS, that they could not help me, and then she hung up on me! I find the people working for them to be rude and incapable of doing taxes properly! I think that H&R should be held responsible for their mistakes and refund everyone's fees for tax preparation, plus the interest that they have lost out on due to their mistake!

I filed my refund this year and I had to wait for the IRS to accept the 8863 form. The IRS said that it's a problem within H&R Block software. This caused a delay in the refunds. I also have my payroll check automatically deposited with H&R Block Bank. If they know that there is a delay in the refund, please tell me why they took my payroll check. I just received an eviction from my home because of this matter and what do you think they are doing? They are telling me that there is a process I have to go through in order to get the funds put back onto my account. I'm going to be out on the streets when this process is still going on when they can click a button and put the funds back onto my account but no, they don't care. If I would have gone to another tax preparer, this wouldn't have happened so thanks to H&R Block, I'm out on the streets.