H&R Block Reviews

I had terrible experience some 25 years ago - they lost all my paperwork I had to refile. Fool me once, ok; but twice, shame on them. Do not use the Elechester office. They can't get an appointment right.

Went into H&R Block today, I started my conversation off with, "I have a 1900k form from Paypal, the account was set up to accept payment for a not for profit group." Lady said I would have to pay the taxes, I repeated myself several times that none of funds went to me, they all went to the not for profit group. Then she tells me she been doing this for 25 years and have never come across this before. Spoke with 2 other H&R Block employees and none of them had any advise for me. Came home and called an independent tax preparer and explained my situation over the phone and within a few seconds he provided me with all the information I needed to know. Going into a H&R Block office was a waste of my time!!!

We have taken our taxes to H&R for ten years. Never had a problem until this year at FORT GORDON GA. First off, the "manager" did our taxes the first time and left off an earned income credit. We received a note from the IRS that we qualify to get that which was over 1000.00. So we took it back to H&R and the "manager" was gone and another tax professional couldn't figure out the problem. So she set us up the next day with the guy who messed them up in the first place. He filed, said, he fixed them... again.

My wife and I went to the local H&R Block office to discuss getting my taxes completed with them. After talking for a bit we decided to let H&R block do our taxes. ** was the lady that took the job. We dropped off all of the paperwork she requested the same day which was either March 4th or 5th. The following week ** had to go fishing for a week. The week after that I did not hear anything from her so I called the office on March 17th to find out she was gone fishing for another week. I received a message from ** on Sunday March 29th stating that she was in the office for 10 minutes if I could call her back to discuss some things about my taxes. I did not get the message in time so I called on Monday the 30th. I answered the questions she had. As I thought about the situation I decided to pick up my taxes and have someone else do them.

It cost me $427 to file my taxes, more than half of my total return! I'm a full time teacher, and travel at night for graduate school. Having student credits I was anticipating a substantial return, instead I left feeling completely taken advantage of by this outlandish charge. When I was trying to clarify these charges with my "tax professional", I felt rushed out of my seat because the next appointment had arrived. This is a scam, I highly recommend seeking out other services when filing your taxes!

Very disappointed!!! I would like to first of all say, my tax specialist was very nice. I did receive my refund promptly. It was a check from H&R Block, not the Federal Government. I also knew the fee for my tax preparation would be coming out of my refund check. I was not aware, however that H&R Block would be taking out an additional 35.00. Upon receiving my check, there was a 4 digit code at the top of the check. I called the 800 number and got that authorization code. Apparently, the bank was suppose to get the authorization code, not me. This resulted in me having to go to H&R Block to have them void out the original check, request a direct deposit. I was told initially this would take 3-5 business days. Not so!

I had may taxes done today at H&R Block and I could have messed up less on my own for free. Not only does the Block charge exorbitant fees, the new computer program that they are using messed up my taxes so bad that it erased my 2014 income when sent to the IRS after I had paid. The program was also acting erratic while my taxes were being prepared. I received a call from my tax preparer after I had left. She told me what had happened and said that I have to wait until the IRS sees the error and then we can amend it. THAT is unacceptable. H&R Block is a billion dollar industry and has been around for years yet shouldn't it beta test its new programs to clean out glitches before it launches them out into the public? This episode has caused me undue stress, is wasting my precious time, and is costing me money AND, this is just the beginning.

As usual I filed my federal and state taxes via H&R Block. I thought it was simple since I had no deductions. I am being charged 297.00 to pay for my taxes which I think is a real ripoff. The person I talked to could care less about what they were charging me. I am going to pay them what I can afford. Don't file with block anymore.

If I Could give this place negative stars, I would. I'm not one to yelp, or do online ranting, but my experience with this specific location, as well as H&R Block customer service to resolve this issue has been horrifying. I made an appointment with a gentleman who was supposedly an accountant for H&R for ten years. When he called me back to his cubicle he asks me "Am I doing your taxes?" I was thrown back considering my appointment was specifically scheduled with him. In the start of my process he didn't even acknowledge when I told him I was referred (because they have a referral program) AND that I was there for the 50% Off Last Years Tax Cost promo. After almost THREE HOURS of me helping him throughout the computer system, suggesting the RIGHT buttons to click, my taxes were $2,000 less than they have ever been in previous years, and he charged me almost $600 just to file there.

I sent my husband to get the deluxe software as I have for the past three years and when I went to open I discovered that the deluxe now is not deluxe. In past years, the deluxe had both Federal and State return but this year only Federal. No warning that they changed the definition of deluxe and that it has little to offer over basic. What a scam! Going back to Turbo Tax. I went on their website and could not find an email address to send a complaint directly, so I am thankful for this site to voice my complaint and warn others.

My wife and I used H and R Block this year for the first time and they shafted us too. They refused to give us a price until they were done. Our bill was also $400!! We will never use them again. Crooks!!

Since Turbo Tax had a problem with hacking recently, I thought it wise to go to a nearby H&R Block office for my 2014 tax filing. I was told the price would be around $375 because I needed schedules B, C, and D completed. $375 seemed awfully high so I elected to stay with Turbo Tax again this year and ended up paying $91.50 which included both Federal and State returns. Schedules C and D were not required.

I went and got my taxes done (federal, state, and local). I had to pay state tax (387.00) which I never had to pay. When I got home I noticed the state tax was deducted from my refund. I was told I still had to pay it. I am confused why I have to pay twice? I have called H&R several times and they will not return my calls. I pay $273.00 which was ridiculous. I will never go there again. Besides, I do get a refund for 4 to 6 weeks and was charged the rapid refund. I feel ripped off.

Even though we are Canadian, we file a US tax return yearly to recoup taxes withheld from gambling wins. Generally we use H&R Block in Canada to file an "NR" return. (non resident). Up to this year, filings have gone smoothly, except for last year, when the mail didn't get to the US tax office from Canada. We had to refile. Since we live in the US for 3 months over the winter, we decide that in order to avoid the mail problem again we would send from our Fort Myers address, feeling like US to US address should mitigate mail complications. We have a sizable refund due, and we wanted to use a good tax return firm and ensure that we had it done properly. So we went back to H&R Block who had serviced us well in Canada.

I received an audit letter in Jan. 2014 for year 2012. I contacted the IRS who told me of what paper work was needed. I called and recorded calling a local H&R Block office and said, "I'd be in" but was told no appt. necessary. I paid for the peace of mind as I have for years with Block. I took my papers in where copies were made and was told they would fax them over and if I received more IRS papers to bring them in. My claim was denied! They said it was because it was not within the 60 days. This is not true. They said they have no records of me coming in within the 60 days. So a couple more claims was denied all with the same answer.

Had a $5.00 rebate for buying H&R Block Deluxe. Sent it in with everything asked for. After 5 or 6 weeks I received an answer that it was missing the original UPC. Since the box had 2 UPCs on it I sent back everything with the second original UPC. Received another email that it was not correct.. This really upset me because I used the program to do my taxes and because of a problem with the program I could not e file. My wife was 64 years old until September 2014. She had health care from NY State market from Jan to August. In Sept she went on Medicare at 65 years old. The program said "Since she had state insurance for 2014 at 65, (which we didn't) we could not e file our taxes. So I mailed them in.

For the Tax Year 2013 I had H&R Block prepare my taxes. First the representative did not compute my quarterly taxes that I had paid correctly and I received a letter from the IRS stating I had paid more than was reported by H&R Block. Then, when I filed my taxes in 2014 I found out I owed the IRS $1,490.00 in self-employment taxes from 2013 which H&R Block never advised me about when they told me my quarterly income tax payments or even advised me that I needed to pay my Self Employment Taxes. Now I owe the IRS $1,490.00 in taxes for the 2014 tax year. I went in to the H&R Block office and was told to just pay the taxes and forget about it, it was not their fault and they will do nothing about it.

I used H&R Block to do my simple returns and thought using their prepaid card would be expedient. One screen in the flow asked how much to put on the card, in hundreds. I put $200 and it also asked if I wanted to see other prepaid card offers, so I clicked 'yes.' Yesterday I received an email saying that I had $210 and to click on a link. Several attempts resulted in server errors and a note to close the browser. So, I tried to use the Emerald card, but it would only accept $27.

We recently moved to Ketchikan, AK from Vancouver, WA and wanted to get our taxes done locally to support the local economy. A few years ago we started having our taxes done elsewhere as opposed to doing them myself as they just became a huge struggle every year with the increase of the number of rental homes we have. The cost was not cheap (an average of $400.00) between two different places, but worth it for the peace of mind. We seen to ad on TV for the 50% off previous cost at other institutions and decided to give H&R Block a chance. So we made an appointment, went in and dropped all of our tax information off and sat with the preparer while she entered a good part of the taxes. Why? That is why I hire someone else to do them. Our taxes were prepared for them also on spreadsheets, along with all the necessary forms. It's not like we dropped them off in a shoe box.

My husband & I went to H&R block. They tried to say all we'd get back is 300$, but they were charging us 400$ to file. My husband asked about being able to deduct gas expenses for all the driving he did. He's an independent contractor. They said no. My husband ended up filing with TurboTax and not only did he get over a grand back, but he was allowed to use those gas miles as a deduction. File your taxes at TurboTax, because they REALLY do get your billions back.

I had my taxes prepared at the Cox Creek H & R Block office in Florence, Alabama. They were not time consuming or very detailed, just a straight forward tax return. I had a $20 off coupon and still was charged $213.50. I was stunned that I was charged such a fee! I will never use H & R again. My extended family uses a local owned tax service and had many more deductions, etc in their preparation and were charged $75. I used H & R Block because two years ago I used them in Florida and was charged $40.00 so I felt that they would be no more than the other company. I feel taken advantage of. I had no problem with the person who did the preparation, she was pleasant.

I file at H&R BLOCK on February 2.... it's way over 21 days when they told me I would receive my money. I went with the Emerald Card. Please. I'm homeless because of this delay, car is broken.... and I'm very upset with this situation.

I booked my appointment with them based on their ad of 1/2 price. When I went to have my taxes done yesterday I was told that ad had run out. Then on my taxes I had to pay $255.50 for them because my wife earned $1020 working for the learning center teaching dance. H&R considered this as a personal business. The person who did my taxes entered $1020 as income and checked three boxes. That is all. I owed no taxes. Simple 1040 form & was charged way too much. I talked to my old tax preparer and they would have done my taxes for $125. I will be returning to them next year.

While filling out info I realized that software was not handling the data correctly. No way to indicate that the Dividend was tax-exempt. A bond sale was calculated incorrectly. Then I was charged twice, once for "Premium" and then for the state add-on.

Three out of five years they have messed up on my taxes. I have been given back my filing fees. To me these are high to begin with but all of a sudden this year they are delaying my fees back to me. I have gotten no response but it takes up to 6 weeks to return the fees.. I have been waiting on someone to contact me that is in the manager area. And all I get when I talk to someone there are the operators for H&R Block and they have no clue what is going on and that I will receive a call. It has been 3 weeks since then.. and besides that the office that I got my taxes done - the manager there try to lie to me and I call her and various lies.

They did such a stupid error by sending the wrong address. I paid them $120 & I didn't even received my tax refund. I hope H&R Block gets sued.

I went to a Premium office to get my return done. Between me and my wife, the cost for the return was over $300. Not including what I still owe in taxes. It's absolutely insane pricing, none of which is stated beforehand. It feels totally arbitrary. 173 for the federal return, 62.50 for state, 11 for local, 30 for HSA deduction, another 23 for HSA distribution, 15.50 for 1099, etc. It's a total ripoff. And I'll NEVER use their services again. I'm going to make it a habit to tear them down every chance I get.

Me and my wife went to H&R Block this year not know that they just hire anyone off the street. We were told we could not write off the interest on our new house, our claim, our child... The lady had no idea what she was doing and was more concerned about her lunch order to her secretary.

I went to have my taxes done. It was a simple form but my tax person had printed my last year which I didn't need. I was told it would be 150.00 and when I was done it cost me more than I was told. 215.00. Don't let them print anything unless you want them.

I was shocked when my tax lady works at H & R block. She did my taxes for the last 19 years or so, told me my fee is $383.25. My income is 1/3rd since I start collecting my social security, and all this advertising H&R block all over the TV stations was false advertising or what exactly??? No idea why, she did not know why either.. I had to handed her my credit card to charge the amount the computer came up with it!!!!!! I called the 1 800 472 5625. A nice man said he does not know anything regard tax preparations!!!!!! He gave me a case no., and someone will call me in the next 5 days. "Ok", I said. What else we consumer suppose to do????? God help us all.

Had H&R Block do my taxes today for the first time after a bad experience with our local CPA which I had used the last few years. That private firm would charge me $325 for my own 1099 and my wife's W-2. It was / is a simple enough return with few write-offs or anything what could be considered difficult. The gentleman who prepared for me was nice enough and seem capable. I was shocked when the total for services rendered was $701!! Seriously.could this be right? He tried to convince me it is because they did so much when in reality he just copied my last year's copy from that CPA firm. I almost feel like contesting this....

I have unsuccessfully attempted to change my beneficiary on my Roth IRA 3 times. Each attempt has been followed by either an email or letter from H&R Block with the same blank change of beneficiary form. Phone calls to them have not provided any results. What can be done? I have been attempting this for over a year.

H&R Block charged me $514.75 to file my taxes. They claim that the more inputting they have to do and the more forms they have to file, the more the cost is. I don't know ANYONE that pays over $200.00 to file their taxes. They are out and out ripping people off!

After walking in H and R block, I stepped up and asked how much it would cost to complete my return. The lady said $9.99. She prepared the info on computer then handed me my copy. She looked in the computer and said she could save me $20.00 and printed a coupon. Then said my total was $163 and some change. I could have went to my usual tax preparer for $75.00. What a rip off! I'll never go back to you again. Thanks H and R. Furthermore I got a smaller return through you.

I have used H&R block to prepare my 2010-2013 taxes. I file a simple schedule C because I am self employed. They charge by the form which usually ends up costing between $350 and $400 each year. They take a very long time since they keep having to look on the computer to see the instructions for each form. I am usually there around 3 or more hours. I have since met a CPA with 50 years experience who offered to look at the taxes that H&R block prepared. So far I have gotten back nearly $1000 in amended taxes from mistakes that H&R block made. I am expected to get another $300 back when the rest of the years are amended.

I just did my taxes at H & R Block in Norristown, PA with **. She was very proud and dismissive. My tax was very simple, she hardly took one hour to do it. When I called her on the phone to ask some questions, she had no time to talk to me and sounded very irritated like she had other more important taxes to do and she could not wait to hang up. I left few messages for her but she never returned my calls. When I came in to sign the papers by appointment, I was told to wait for 20 minutes as she was finishing some other taxes. She scrolled down the pages on the computer very fast and talking at the same time as if I should know taxes as well as her to understand quickly. Worst part was her exorbitant charges! My tax line items were almost the same as last year yet she charged me $315 this year, up from $230 last year without any explanation. The problem with tax preparers is that once you hand in your W-2 and 1099, you are captive and cannot go to any other preparer. Do not go to H & R Block, THEY ARE DAYLIGHT ROBBERS!!!

I downloaded their Premium software onto my home computer and my tax returns have been e-filed by a thief, before I could e-file my own return. Of course they are getting a big refund! This had to happen through the initial download I made at the H&R Block website, or the updates you are required to do from their website. BEWARE, do not buy H&R Block software. Even if you buy an actual CD, you have to update online!

The last time I did my taxes with H&R Block I was charged under $30 for the service. This year it was $150. If my math is correct that's four time what I got charged last time I was there. They were very professional. Very polite. I think she left a couple questions out on purpose.

The "free" service that H & R Block advertises for online tax preparation is not free. I started my free tax preparation a couple of weeks ago and had to stop. Since then I've received about a dozen emails telling me to finish my taxes--not asking me, TELLING me! Today I received an email that shows a clock ticking down, saying my cost right now is $14.99 (not free) and that I "must file by March 20, 2015." It also says that when the clock reaches 0 my cost will be $34.99. This is an unfair and deceptive trade practice.

Made an appointment on-line with the intention of having business and personal taxes done. Got to the office and was told they couldn't do my business tax forms and that I would have to go to the "Premier" office. The only appointment available was on the Saturday before the taxes are due on Monday which meant I would have to file an extension since they would have to review the file before I could send it. I said okay to all that and the office I was at called the Premier office to make the appointment. The day before the appointment, I called them to see if I could get an idea of what it was going to cost. Not only could they not give me any idea of the cost, but they didn't have any record of the appointment, so I would have gone to the office at 9:00 on a Saturday morning just to find out they couldn't do it again and meanwhile, my taxes would be late!

H&R Block charging too much for tax return. I went twice to complete and finally they ask me to pay 395$ but my return is 900$. They not worthy and wasting of money. They asking me to take peace of mind, I ask "H&R block doesn't have confident in their tax preparation?"

Terrible. Absolutely horrific. Went over to discuss my tax return and this lady (**) immediately tried to make me feel unwelcome (no sure if my better looks has something to do with that :)). Although rude, I still wanted to hear from from a professional standpoint (I like to give people a second chance). Poor me, the experience got worse and worse. She implied that I was there to get her knowledge rather than discuss the return, and rudely wanted to know if I wanted her to do my taxes or not. Funny is that the front desk encouraged me to go over to discuss my return with the option of deciding for H&R to do it or not... I left in complete HORROR. Why H&R is allowing people like that to do business with client? NEVER MORE!

Tried filing my taxes on the H&R Block online app. I accidentally upgraded to Best of Both and paid, then requested tech support to downgrade it back to basic. Now the app is requesting that I pay again for both the product and to file the taxes with fed and state. I have proof of receipt that I can pull up right off the app. I called tech support again, and they said I didn't pay. I said I had a transaction ID and a order #. The rep told me they couldn't look up a transaction that way (Why the heck have an ID number if you can't look it up that way). They told me the only way I could get my money back was to mail them my BANK STATEMENT. Yeah, okay, you can't even find your own receipt for the payment that I can pull up off the app, I'm going to trust you guys with my bank statement. Don't use this product! If you make one mistake, they have no idea how to fix it on their end. $116.98 lost to these not so intelligent people.

I filed my taxes with H&R Block in 2012-2014, received a letter from the IRS in 2015 stating I owe for 2014 because I fell to report a portion of my income. I took my letter and 2014 tax return back to H&R block, they reviewed and say, yeah it's their fault but I did not sign up for the peace of mind guarantee so therefore I'm responsible???????

Brought our taxes to h&r Block and turned out great at first. We were going to be getting an 8000.00 return. We were so excited. All year my husband paid his quarterly taxes plus some with the hopes of not having to pay in so much at the end of year. So you can imagine our excitement. My husband decided to look the taxes over and discovered that h&r block made an error. Now we have to pay in 800.00! Such a huge error! We will never take our business there again!

Last yr. I filed made 5200.00 for the year - charged me 85 bucks total. This yr I filed made 7811.00 - charged me 228 bucks plus electronic bank deposit an additional 34.95 but did do that last yr. I've talked to people who made double to triple income and paid the same as me. I only got a 1,011.00 refund before they milked me. This is so wrong.

Normally I am very happy with H&R Block's online software and service, but apparently this is only the mechanical side of their customer service. This year my refund was rejected due to an Employer ID error on my employer's behalf. I was already charged the $14.99 to file my state tax. I now have to file by paper and cannot use the "free" online software.

The IRS sent my refund to the card set up by H&R block on the 3/4/15 and I yet to receive it. I can't get anybody on the phone at the IRS. The cardholder people are telling me I need a routing number and account number. So I went to the IRS building and they told me I have to have an appointment. So needless to say, I haven't gotten my refund yet.

For tax season 2012 & 2013 we filed our corporate & personal taxes with H&R Block. During the both the following years we were contacted by the I.R.S. for numerous reasons. Changes, Payments on tax bills, etc. When I tried to reach our preparer, there wasn't a return response. We had to figure out & communicate with the I.R.S. ourselves. Not pleasant. We thought we'd give H & R another try this year. I requested, 2 days before our appointment, a list from the preparer, on what we need to bring to our appointment. A message was sent thru the receptionist at the 1661 Hancock St. office. As of this morning, still no reply. I received numerous voice mails about confirming today's appointment. I confirmed, but need to change the time.

Got my taxes filed with them, my state tax and federal tax. I received my federal but not the state for at least over a month. I decided to call into H&R Block and they have let me know that they weren't filed I would have to go see the specialist that filed the taxes. I went to H&R office...got with the person that filed it. He says they were filed and just to satisfy me, he will re-submit the state tax again. To my knowledge, once you submit once, you can't submit again. Once he submitted the state I got a confirmation the next day that my taxes were approved. Since I felt I didn't get what I was guaranteed like every year I file with I decided to speak to the manager on duty which I explained the situation. He responded that he was gonna look into it and will give me a call as soon as he get results of what happened. Yet I still haven't got an answer or a call back from the manager. Not thrilled at all of the service I received this year.

I filed my taxes Jan 28th. It was rejected three times and I was never contacted. I had to contact them. Then I was expected my refund cheque Feb 17th. My taxes was mailed off Feb 20 and until this day I'm still waiting my refund.

I've been filing with H&R Block for the last 13 yrs and every yr the fees goes up. Well, yesterday (3-9-15) I went to file my taxes and my tax accountant said that this year I can file electronically (my husband has an old debt that's not my debt, therefore, I file with an injured spouse) and she said I should check within 24 hours for the status. Which I did on 3-10-2015. My refund was not there or could not be found. I called and the tax advisor said that I had to pay for the injured spouse form $258. I could've downloaded the form for free from the IRS. Now I have to get $258 to get my refund! I've been a customer faithfully for 13 yrs. I've also referred several friends! Not good.

I took my handicapped brother to H&R Block for tax prep. He had gone there for several years. He receives a modest pension, disability income and he has a savings acct that accrues a small dividend. This year, the only thing different was a stock sale that earned him $27.00. Last year he paid $160. This year the fee was $302.00. I said there must be a mistake. The preparer told me since he made the $27.00 (I saw her type the number in the same screen as the dividend screen). It triggers a larger fee - almost double. We were with her 15 minutes. Then she tried to sell him a "piece of mind" contract for another $35.00 and a special number from the IRS to protect him from fraud. I hope this place is investigated.

I had my taxes done at the southern plaza on 2/4/15. They did not summit my taxes that day. I called to see what was going on with my taxes. I left a message for ** - You had done my taxes. She never called back that day. So I called again and left a message. She called back and she said she would look into it. She called back and told me I didn't pay for them that day. I told her I did and my girlfriend even went next door to get change cause they didn't have any. I gave her the numbers that were on the receipt. The within two hours I got a text saying the taxes would be here in a month. The next day I heard from the state. For what I went through and their wrong doing I feel I should get my taxes done for free. They screw up I did not.. so they should do something cause I had to wait longer for their mistakes.

The agent told me I will get some money from state and fed. I was counting on my refund. I went online to Where's My Refund, I couldn't get no answer. Next thing I know I get a mail from the irs telling me they're holding my refund because I owe state taxes. I went back to the office and one of the agent said he should have told me but he knew and made a mistake. I paid them 234.00 for they could do my taxes then they told me there's nothing they can do. It's not right. What can I do?

H&R Block made mistakes on my 2007 tax returns and wouldn't honor my peace of mind contract with them because they said 3 years had gone by. I was working on this with them for years. I cannot work because the IRS will take my money. I don't have enough money to sue them, and have tried all avenues possible, but will not give up. I have a strong case and all documents necessary...Just need legal help.

I went to get to H& R Block to get my taxes done. All my paperwork was in order. It took 45 minutes to an hour and they charged me $349.35 for the filing fee, Federal Refund Anticipation Check of $34.95, Federal RAC Check Fee $25.00 for a total of $409.20. This is ridiculous, the anticipation check fee should not be charged since they wait for the IRS to approve the refund, there is no anticipation. Also, I went on the IRS website my refund was done on February 19th, it is March 9th and I still do not have my check. They are a total rip off. The lady told me that we were paying for the commercial and their paycheck. When they told me the fee at the end, I told them to cancel it and I would do myself. She said that it had been sent through.

This could have been the worst experience ever! I was so disappointed, and this will be the last time I step into an H&R Block office. Oh, wait, that's not true, because I received a call 2 days after the horrible experience telling me that I need to go back and pick up an amendment to my state return (which was done 48 hours after our original appointment). Apparently, she screwed up. I was so mad when I received this follow up call, it changed everything.

They told my son that he couldn't claim me. I guess, the young man that took a crash course to work there this season assumed because he was young that couldn't be right. Now, we have to amend it ourselves and wait at least four months to get back the rest of our refund. We paid a fee for their service. They didn't refund it or offer to do the amendment.

I am reporting for a poor, mentally challenged individual. Went to H&R Block for help with a simple 1040EZ filing. He has no experience with a computer. He did not know he could go to the library for free help. H&R charged him a whopping $227.00! It could not have taken them more than 10 minutes. This is criminal. Wish we could get all these type cases together and file a class action suit.

I just went to H&R block and was floored to see that my fees totaled to $322.50. I was supposed to be getting a refund of $1400 and this is almost 25% of my refund. Last year as a student I did not make a lot and I got a education credit of $192 and from that H&R block charged $50. I moved to a new work place in December to start working in January and they charged me a fee from my moving cost/refund. Everything itemized deduction I claimed was added as a percentage fee into the final total. The base federal return was $150, base state was $48 and then rest in fees for each of my itemized deduction.

I had my taxes done by a lady in the office, She in herself was a nice person but that does not make mistakes vanish or appear. I had ran my own taxes online so I had a pretty good idea of what the outcome should be. I only go to a professional to have backup in case there is an issue. When she said she was finished I noticed that her figures and mine were off. I question this, she finally looked through what she entered and I pointed out to her that she failed to report federal tax withheld on one of my 1099's. She adds it in and it makes an 800.00 difference in my refund (not small change) confident she then had it all correct she sent it off electronically.

I called H&R Block to get a price quote for filing my taxes. I told them all of the forms that I had. They quoted me between $185.-$250. I got there, started my taxes and then had to correct the preparer on my property tax form; we bought a house last year and only had paid the partial year of property taxes. He entered in the amount that the seller paid instead of the amount that we paid for the year. That was the main reason that we wanted to get our taxes done by a tax professional. We wanted to make sure that they were done correctly. If I wasn't watching what the guy was doing they would have definitely been wrong.

Paid over 300 dollars for H&R Block to file our taxes and our Illinois return was supposed to be back in 2 to 3 weeks and it's been over 2 months and we still don't have them back.

It calculated my tax return wrong, support can't help. Now I have to do an amendment by hand. Use TurboTax instead.

I had my taxes done by H&R Block on 02/03/2015. They didn't enter the correct information for my children and they entered my school information wrong. This was a $4,369.00 mistake. I called and they had to an amendment now I have to wait 12 weeks to receive the rest of my tax money. That is not the worse. They charged me $302 to mess up my taxes and I am still trying to get them to put the money back into my account that they took out for fees. I will never use H&R Block again. This is the worse experience I have ever had and would not recommend using them. I would just like to be reimbursed for the filing fees since they say they have a 100% guarantee they should honor this.

First off I'm a long time customer of your company. For the second year in a row my tax return was sent to the wrong address. The first time they solved the issue in a timely manner. This year the same mistake happened again, this time I was told to wait 90 days for a new check. I feel it is not fair the working man has to suffer for the same mistake again, but this time I was not dealt with the same manner as last year. All my documents had the correct address on them, they messed up and I need somebody to fix this issue in a timely manner. I am losing interest from my money and that is wrong.

OK, so my first year filing my Taxes as a Homeowner. My income was only $18,000, but I wasn't sure what forms to use, so, I decided to let H & R Block do them. I was NOT given any type of price range when I began, nor did I ever get a price range; that is until it was filed. The form used was a 1040, but not the "EZ" form as in prior years. At the end, what was the charged? $172.50! AND, if That wasn't bad enough? In order to have the charge taken from my refund, as it always had been; that would have been an additional $35-$50 in addition!! Oh, and this did NOT even include State and Local returns!!! Had I known this was would be charged SO much, I'd have either gone elsewhere or tried to do it myself! I did file a Complaint, about 3 weeks ago. I was told I would receive a phone call within 72 hours. Still NO call, no email... I just called again, the person I spoke to said I would receive another call, within the next 72 hours, again!

Today it was my 1st and my last time that I use H&R Block. The lady that attended me, she was nice and friendly but she doesn't look like professional tax preparer. She did not seems like knows what she was doing. Their fee - it is ridiculous $233 including a coupon on $20 off for being my 1st time with them. Last year I paid $70 for the same work, definitely I don't recommend use H&R Block.

Normally filed with Turbo Tax, but due to a rough year decide to go with someone to work on my taxes. I sit down with the tax preparer and ask about the 50% offer if I filed with someone before, and told him I had file with Turbo Tax. He said no worries at the end that all will come out your good. We go over the taxes and when we are at the end the bill said $475, then the preparer tries 4 times to apply the 50% off offer and he selects Turbo Tax from the drop menu but the software gives him an error. He keeps trying and then tells me that needs to go and talk to manager.

I had the same agent do our taxes for over 10 years. We were very happy with her. Then last year, 2 years after my husband died, the agent told me that I could still claim head of household AND claim my 24 year old son as a dependent, even though I was past the deadline for filing as a widow and my son was too old according to what I had read. I didn't think that was right and said so. I even asked her to double check. She insisted she was correct - so we went ahead and filed that way - head of household and claimed my son as a dependent.

After a week of spending 1+ hr a day on the phone with their support, they finally said they would have technical support contact me. 3 days later no call, no way to contact again, except by waiting on the phone for another hour +. AZ tax software has a closed verification loop that will not let you override or prepare the return for e-file or printing. It is on AZ 140 Schedule A line 14 mini worksheet line b. If you use this to claim sales taxes there is no way to complete the return. Their customer service is just plain lousy and wait times are totally unreasonable for the price you pay.

Congratulations...You've worn me out after more than an hours wait for a CHAT. Product Review: Worst Tax Program ever. Help menus stink, the search capability is non-existent. Searching for a form (i.e. 8865) or topic (entering K1) is worthless. And you've taken over the #1 spot for Worst Customer Service from Verizon...and that was hard to do. You won't see another dollar of my hard-earned money. I have entered my tax information to include entering two (2) K1 records (one for each partner) with all of the required info. During Review, I am getting the following error: Sch K1 (8865), Error: Partner #1 must be the filer of Form 8865. The error link takes me to K1 Allocation Detail Schedule but I see nowhere to identify Partner #1. Additionally, the information that I filled in on this sheet should have been linked from the (2) K1 forms that I completed. This software stinks...

After hearing on TV about the half price charge of your previous tax preparation, I went into the local H&R Block office with my receipt from my last tax preparation as was instructed by their representative by phone. When I handed the lady at the front desk my tax info. and the receipt, she told me there would be a minimum $75 charge. I told her that nowhere in any of their advertisements is there any "minimum charge" mentioned - false advertisement! That is illegal here in America! I took my business elsewhere. Scam!

I tried to activate the program with the supplied code about 18 times during a two-week period and each time, I received an absurd error message telling me my computer date was wrong (it certainly wasn't). The message simply told me to try again later but to no avail. Because the program could not be activated, I was denied electronic filing of my federal return and couldn't download the state program, which were major inconveniences. The customer service numbers were perpetually busy and I couldn't even report the problem. That's the last time I buy the H&R Block tax program.

Wife and I had an appointment on Friday, February 27, 2015 at Town Square Plaza, 1106 Town Square Rd, Pottstown, PA 19465. I originally made an appointment to drop off my papers. The agent, named **, had questions. After answering all the questions at least two times and sometimes three times and his numerous errors on the computer, he had us sign various different forms. I told him I only wanted to file my Federal Taxes and I would do the rest due to my unfamiliarity with ObamaCare.

I have used H and R Block in the Nanuet New York office. l have a problem, again because the Voucher they had given me to pay my Federal was addressed to the wrong State. This year the same problem occurred now my federal payment is going to a different state and will probably be returned to me again to be resent when I told them of this. They said not to worry about it. They charged me $211 for a simple single tax return. They did not offer to help or give me another voucher with the correct address. They blamed it on their new computer system and did not accept blame themselves since I have a different mailing address from my physical address. The Federal returns for the year before were sent to where the state is of my mailing address, not the physical address... This cause a delay of one month after the deadline. This year is a recurrence of the same and in progress.

I purchased this software from Staples. When I attempted to install on my computer, only the personal software installed. I had to spend over an hour on the phone with their tech support to download the Business software. This software is supposed to import the previous year's information into the 2015 returns. I was on hold for over an hour before any one pick up the call. This person decided that she could not help me and transferred the call. I am still on hold and it has been over an hour. I have had challenges like this every year that I have used the business tax software. This may be the longest that I have been on hold.

There is no truth in the ad of 50% off what tax preparation was last year! I will be calling BBB and Attorney General. I'll also let everyone know!

This software will not import TurboTax. I have waited three hours trying to get assistance by chat, phone and email. I now have to go and buy TurboTax. The support group is non existent, tried 5 numbers, try call CEO, phone line disconnected. This is one major headache. Throwing it away so no one else will have this problem.

My appointment was at 1:00. The person I was schedule with was still working with another customer. After about 45 minutes of still waiting I notice there is 3 other employees just sitting around! Ten minutes later a woman walks in and says she doesn't have an appointment, the employee says, "It's okay. We'll take you now." What! I've was sitting here for 40 minutes and the employee took her before me. I was furious. So basically if I wouldn't have made an appointment I would have been better off.

H&R charged my husband and I $500 to file our taxes. We've used them for about 1st ears mind you before I get started. Our returns have always been very simple, this was the second year with a direct sales business and our home. First the person filing our taxes didn't know that you had to pay the preparation fees upfront this year or if you were getting a large amount back it HAD to go on the emerald card. That annoyed me but I paid the fees and went about my business. 21 days and still no refund. I called the IRS and they said the account number had been entered incorrectly.

I had my taxes done with H&R BLOCK for the 7th year in a row. I have never had a problem until now. I was "accidentally" sent a RAC check, issued in my previously married name. I was expecting a Emerald Card to be issued in my name and mailed to me, because I wasn't asking for an immediate $1000.00 loan. The tax advisor told me it was a $35.00 fee for a Emerald Card. I electronically signed my refund away.

H & R Block has had many complaints as far as their efiling returns go on their website. I have gotten an error message three times stating....."IRS records show the taxpayer's Social Security number (SSN) on this return is the same as the spouse's SSN on another return already filed this year. Double-check your taxpayer SSN. Fix any issues and e-file again. Otherwise, you'll have to file a paper return." Please look into this. I am so frustrated and annoyed. Thank you.

I have gone to my accountant since I was seventeen years old and saw your advertisement 50% off. Also brought coupon with the 50% which was sent to my home with me. When I presented coupon accountant stated I needed a receipt from previous year. I was told it was stated in very small print. I was very displeased. I feel false advertisement. Fee was high. Accountant was very helpful no fault with him, felt fault with your company. Please respond. By the way I'm 58 now. It was a tough decision to change. Thank you. Response appreciated.

The H & R Block on 43rd and Thomas here in PHX AZ, helped my bf receive more money. He originally filed with Tax Liberty, a simple W2 form and they charged him 280$... Went into H & R Block a few days later and were told he could amend. And his return went from 470$ to 4,646$. Sticking with them from here on out.

Do we have to even rate 1? More like 0! I will never prepare my taxes at H&R Block again! Well it's actually my fault to keep going! Every year they charge me a different amount! $423 this year plus bank fee of $34.95! Last year I called and spoke to the person that prepared my taxes and told her this year I would do it on TurboTax.com since I tried doing my federal and it matched theirs perfectly, and that I would do the state one with her because it's hard to understand it being that I work in a different state! But no, I ended up going anyway! I think it's because you're so depended on them that you're afraid to go elsewhere!

I just have never gotten service from H&R Block like this. I filed taxes Jan 19th and four days later lady calls and says she put in wrong social security number. So she puts in the right one goes over all my info again and says she's sending it back to IRS in two weeks. Later I call to ask what was that date she called me and sent taxes back in to IRS. She calls me back and just tells me the date that I should get taxes back on or before. I called she just basically kept giving me the runaround and just blaming IRS saying they fired people and they are slow but see she wasn't answering my questions.

Just had taxes done for 2014, when I asked how much they stated it varies. They ended up charging $358.50! We could have gotten an accountant to do this for that price. I will be going back to Jackson Hewitt next year! This was a horrible experience.

We filed taxes with H&R Block first time, and I will never go there again, because first of all they charged $340 for service which I think is ridiculous. Second thing I was waiting for my refund way longer than any other year. I will never go there again.

This software does not include form 4136 so anyone needing it cannot e-file using this software because it has to be printed and mailed in. I did not notice this until most of the way through entering my information. H&R Block simply said maybe they would include it next year.

I for one will never use H&R Block again for any tax issues I may have! Many others should go with any other company! We filed with them for the last 4 years always paying no less than over $400 each time for filing fees! They filed our tax form wrong the last two years for first time home buyer's credit! My husband is active duty military we had to pcs away from our home state due to military orders and had to move out. On our tax form it should have been filed with the military clause so we could've been exempt from paying it all back or the IRS taking the lump sum. Well our taxes were adjusted and now we are out $6,000.

I went in to file 2 1099 forms and paid a total of $508 for 1.75 hr. This is a ridiculous amount. I will not recommend this place to absolutely anyone, they are professionals in ripping people off! I have never paid this much! Previous yrs. I paid $70-$160. Too bad I didn’t schedule an appointment sooner with the previous companies so I had no choice but to look elsewhere close to me in my area. I had asked H&R how much it would cost, their answer was "it varies, other companies charge a total amount of $180 per hr."

I went to H & R Block because I needed help with IRA distribution, social security and pension benefits. Also the tuition assistance form 8863. The clerk proceeded to copy the schedules I had completed and said "we can file your taxes for you." I asked how much and she said "we must finish first." Upon completion she told me it was $452.00. I thought it was a joke. She itemized each schedule which added up to $452. After stating that was excessive for copying my forms, she gave me a $20 voucher. I paid on credit card $432.00. I will never go to H & R Block again. It is a RIP OFF.

This is my first and last time doing business with these "people". I called the H&R Block on 87th and Ashland (Chicago, IL) and was greeted by a receptionist that had me on hold for about 5 minutes before I got in touch by a lady with the last name of **. She had an attitude from the jump. "Can I help you" is what she said in an aggressive way. I then proceeded to ask my question. Her response was "We don't know, maybe you should try Google". I then said, "I thought you would know since you are a 'tax professional'". And her response was "Well, I guess we're not" and hung up. I would not recommended this place to anyone at all. You should find other options.

Went to the Farragut Square H&R Block in D.C. and received horrible service. Taxes for my wife and I were supposed to be competed the night of our appointment. While there, our tax person, Laura (very rude), told us she would rather finish them the following day. Instead of fighting her, my wife and I agreed and decided we could come back later in the week to finalize. As it stands today, it's been three full weeks and our taxes are only JUST finished. We have repeatedly called and e-mailed with very little response. To put the icing on the cake, we were told the total cost for the preparation was $435. We are finishing everything tonight and plan to fight this total cost. If I treated a client like this at my job, I would be fired or punished. I refuse to deal with this service and will absolutely fight them on the total cost. AVOID H&R BLOCK!

I am actually submitting this complaint for my neighbor, she has been doing her taxes with H & R Block for a few years. Well this year, she did as always, paid their outrageous fee to be told there was a problem, her taxes were not being accepted. She always has them put on her Emerald debit MasterCard, because it’s quicker and more convenient. Well she went into the office and finally the agent got them to go through. She waited about 2 weeks and checked her card, no money so she called and went to the office to see what the problem was, to be told that there was a problem with the routing number for the automatic deposit. Instead of it being for her Emerald MasterCard it was put on an American express card purchased at Wal-Mart.

I am self-employed and have generally paid around $250 for my tax prep with other CPAs. I went to H&R Block this year and it came to $571!!!! And my accountant didn't seem like she knew what she was doing. She actually tried to put the phone number off one of my 1099s in as my SSN. They're not even the same number of digits and no one writes a SSN with parentheses around the first three digits! It was only after I said "That's not my SSN" and she pointed to it and asked, and I said "That's the phone number" that she realized. And it really just seemed like I was having to be hyper-vigilant and keep an eye on everything that was happening. And then the $571 bill. I mean come on. Never again.

Went to file my simple "FREE Federal Tax Refund" for this year and when I finished said it would charge me $21.00. Not that its a lot to pay but was expecting it to be free as advertised. Guess I won't be using them next year! :(

FILED, 1/21/15 Accepted 1/23/15 its 2/22/15. STILL NO RETURN!!!!! I got my statement & of course the $550 I paid was outrageous. The person who was doing my taxes didn't understand the system and was making errors, I had to tell her to correct. I am not happy with H and R Block. This services costs too much to not be kept in the loop. I've called the main headquarters... no answer. I've called irs, they say its under review. Smh...

I purchased the H&R Block "Deluxe" Federal & State software for $34.97 on Jan 4th. When I try to use it on Feb 21st, I am not able to download the Federal Updates. I called the H&R Block support phone number and wait for over 45 minutes to be connected to Maria, who is very nice, but has to "escalate" me to someone else for actual support. I am told to expect a call in 1 to 3 days. I am on an iMac Yosemite 10.10.2 and in a Mac Users Computer club. I do know the basics and then some. I have tried multiple ways to download the Fed updates... but all I get is "gathering information". I used the recommended H&R website tips, used disk utilities, re-started computer. Tried with update inserted in Applications. Nothing worked. I did get the PO Box to send back for refund with a case #. After 6 loyal years of using H&R Block, they are on the cutting block for future use as far as I am concerned. DO NOT BUY is my recommendation!

I filed my taxes at the end of January. The return came a short time later. I was looking over emails today and there was one from H&R Block, basically stating that we should be taking care to avoid tax fraud by hacking scammers, and by paying 29.95/year, we could be protected. Hmmmmm... I was under the impression that when we filed taxes using H&R Block, that we were and or would be protected. The problem with TurboTax being hacked was forgive me if I'm wrong, poor security safe guards in place to keep from being hacked. So if that is the case, why would a company ask for an additional fee to safeguard my tax filing?????

It's very simple. Years I have been getting ripped off from H&R Block. It wasn't until this year I found out more about taxes. I was able to deducted things I could have done for years, but H&R just wanted you to get in and out. Years, I have been getting ripped off. You're better off doing them yourself. Forget H&R block, unless you want to get ** out of your own money. Not once did they ever ask about my schooling, or medical, or house taxes, nothing.

H&R Block offers a free second look. All you have to do is bring in your last year's return with supporting documents if you need to and they'll see if you got all the money back you deserved. If they think you did, then there is no cost to you whatsoever. If they see you didn't get as much as you deserved, they'll amend it and of course you'll have to pay a fee for that but it's better than not having that money at all!

I have been doing my own taxes online for several years and decided to go in person to make sure that I have been doing a good job. For the simple tax filing: one job, single, no dependents, no mortgages/loans I got charged $321 instead of $29.99 online! My fault is that I haven't asked but I believe that that is something that should be brought upfront.

Here is the letter I'm trying to get to H&R block but of course I can't find an email address for customer service anywhere! I wanted to file a complaint on my local H&R Block store. Normally I go through a CPA to file my taxes but decided to get it done a little earlier this year and use H&R Block. Boy was I disappointed. My first disappointment was minor. I took the time to pick out the tax specialist that I wanted to help me when booking my appointment. When I got there I was taken to a completely different other person, with no explanation as to why. Why make picking a person even an option if you have no intention of upholding the customer’s choice?

Filed our joint tax return in 2011 and that oct. Was to have our refund deposited into our acct. It is now 2015, I have worked endless hours and had to order my own transcripts from the IRS just to prove a point... That H&R block not only charged us almost double every year that we were return customers. The IRS admitted to all of our money actually going to H&R block. H&R block admits to keeping all the money, however, now that it is 3.5 years later and my husband and I are going through a divorce they say they cannot deposit our refund. Hiring an attorney & letting the press get a hold of this one.

It's hard to sound fair when you know a homeless person with one child went to H&R Block for a tax preparer and with little knowledge of other ways...and H&R would cost her $285.00 out of her $817.00 refund. And no she did not get rapid refund. This money was to be used for her and son and a place to live. How could you H&R take advantage of the unknowing.... one W-2 and one dependent which entered on 1040A is not a difficult return. Shame!

I went to H&R for help with an audit letter (6000.00), this lady "Stella **" said she would help me and had me fill out a power of attorney and said she would deal with them for me. After one week I called and she said she was working on it. Two weeks later I got a letter and called Stella and she said don't accept those letters, they're only supposed to go to her. Ok, I called 3 months later and she said she was still working on it. So I went in there to do this year's taxes and I asked Stella about the audit (because I got a letter telling me I owe 7036.00). Now, she said "Yeah, I have to find it in storage." I then asked, "I thought this was an on going case." She then said "Yeah... I will call you when I find it."

My husband and I went to H&R block like we have for years to file our taxes. We had only one W2 form from his employer and a form from as HSA account and that is all we had to file. We have NO dependent and NO other deductions so it's pretty simple and took our tax preparer about 15 to 30 minutes to complete our return. All she done is click a computer keys, clicked on something to bring up for our HSA account and filled in a couple of blocks, told us what we were getting back and then hit us with a $268.00 bill for clicking a few computer keys and the computer calculating things for her. My jaw dropped and I asked why so high... she replied, "Well I had to do another form for your HSA and that was $75.00."

I have dealt with H&R Block for over 16 yrs and I went to get loan. I file married and joint every year. She told me I couldn't get anticipation loan with husband, but I could without him. So I got it, but she did not tell me that I was paying in and would have to pay back loan. And I am going somewhere else next year.

My husband and I decided to go to H&R Block once again this year. I was a little intimidated by all the Health care info so we had them done by them. We were charged 370.00 for tax prep and 34.00 for the emerald card. I was a little taken aback by the charges so I reviewed the price we were charged...the last 6 years...we have gone at a reasonable $140-190 price. I called to ask why there was an almost $200 difference in tax prep charges and she explained I had one extra form filed for the health care. WHAT??? I'm sorry but that form cost 200 bucks to file. BS...I will do ours next year. Never again will I go to H&R BLOCK. Their motto is "rip you off by millions." I will never refer anyone either as the people I referred were ripped off just as much. Shame on you H&R BLOCK!! $$$

You people are a piece of work! You advertise you will lower fees to anyone coming to you as new customer yet all of us who have been loyal for years are getting screwed! You doubled what we payed last year! No fear that we will be back. Next year we will find a new tax company!

I have been doing my taxes myself using TurboTax for several years. Though I know what I am doing, I was audited last year, so this year I decided it best to go to H&R Block to have their support in case of an audit. I looked online to see that no fees were listed, so I made my appointment and met with Therese in Carmel, NY. I waited 20 minutes while she finished with someone else. No big deal.

Had appointment at 5 pm today, Thursday Feb 19th. Still waiting at 532 pm. Said it would be another 15 min. to half an hr. Last time I use h&r block.

I bought 2014 IRS Deluxe plus Michigan State software from H&R Block for the first time this year. Michigan form 4884 provides older seniors the ability to exclude certain pension payments. The H&R Block software did not contain the form, so I tried to call H&R to find out why the form was missing, but after a LONG wait on hold, I thought that the deduction had been rescinded for 2014. I paid H&R Block an additional $21.15 so I could e-file my Michigan return.

I filed my taxes on January 28, 2015. I was told it would be 21 days. I have called every number to the IRS and constantly checked the IRS.gov website for an update. All I ever got was, "Your return is still being processed." I paid H&R Block $334 to prepare my return. It seems that for the past couple of years my return is taking longer and longer. I am not using them anymore.

I had a simple W-2 needing to be filed. I started a time clock as soon as we started and they spend half of that time going over nonsense things that does not even matter to the individual filing the taxes and we were finished in 20 min. My charges for H&R Block was $175.00 too much. $175.00 divided by 20 equals $8.75 a minute. Will I be going back to H&R Block? No!! They have officially lost my business and I'm sure there is someone out there that offers the same service much cheaper.

Had my taxes done there on the 27 of January and was given a refund expected date of February 17 and now they're telling me it's in H&R Block bank. What to do.

I filed my taxes this year with H&R. Last year, I didn't file with them, however, for some reason thinking I'd get a much better filing fee because of the whole 50% advertisement I've been seeing. Apparently, I was wrong. What ended up happening was the person filing our taxes didn't know exactly what she was doing and blaming her mistakes on her computer. About an hour later, after all was said and done, she charges us 495.00 giving us a discount down to 430.00. About this time my morale fell, I glanced at her name tape and below the name stated manager. All I thought was,"Wow and she is a manager. I guess this is what it's like to be robbed in plain sight." Now, in 2012 I filed with H&R paid only 250.00 and at the same time I got more back. I'm fed up with the results from H&R block, and I'm going Jackson Hewitt or Turbo Tax next year.

We filed our taxes today with the same women we use at h&r block every year. The only difference in our returns this year is we bought a house and had our first baby. Last year we paid $101 bucks which we thought to have been very responsible, until today... After all said and done we got taken for $345 insanity?! We will never go back, such an upsetting experience. Feel like we got ripped off for some commission bonus for this woman. We filed in Fairhaven, Ma. Such a disappointment. Then when I questioned why, I was told because of all the little extras from this year, house, child, child care, etc, etc, etc... We feel like we just got nicked & dimed, not right! We have been loyal patrons, NO MORE!!!!! We will be going elsewhere next year. Another customer lost....

The service was almost laughable. These are the details that matter, as with any given situation these 3 incidents are unacceptable. Direct quote from the "gentleman" who would have assisted us, "That's your problem, not mine." There was also another potential client there that was basically told that to handle an important fax from another branch location out of state on her own, rather than take the time to contact them on their client's behalf. Another woman ultimately walked out due to the disorganization at this location when everyone who was waiting was asked, "Ok, who's next?" Apparently, they weren't keeping track of who was coming in and in what order. This branch wouldn't know customer service if it jumped up and bit them in the behind. I've been a long time customer, but H&R Block has forever lost my business.

I went into H&R block on 1630 N. College St Fort Collins Colorado. The receptionist let me know that I could be seen at 11 o'clock. So I come back at 11 and the receptionist let me know there was a problem and that I would have to wait until 11:30. I said no problem, I wait and ** calls me back. First he tells me he's going to have to charge me extra for coming early. I then told him my appointment was at 11 that he would have to pay me. The receptionist heard our conversation and apologized to him saying that it was her fault there was a mix up.

I would never go to H&R Block to file taxes if you haven't already. I went to the one in Seffner FL had an appointment. The lady sat us down and walk off then started helping someone else. Charged me outrageous amount of money to file. It's been three weeks and still haven't got my money and it's direct deposit. I will never go back. Use Liberty Tax, get your money in a week and cheaper.

So I had never done taxes before and had heard some good things about H&R. After sitting with a Tax "pro" and doing all of the paperwork, I left the office thinking that my taxes were in good hands. After waiting much longer than it should have taken to get my refund, I did some digging and discovered that some of the information in the files was put in wrong. I contacted H&R and was transferred countless times, put on hold and finally emailed a number of forms to fill out that I would have to fax in.

Disappointed in the cost of the tax prep when I went in to an office. I had all the info in order & not complex (1040). I was sticker shocked at the end on what I had to pay for 45 min prep $297.00!!! I asked why so much. All the other years it's the same form, same # pages. This is HIGH WAY ROBBERY!! Average hourly rate is about $20 hr??? I want a refund! They advertise &79.99 you prep @ home & they'll look it over. That amount makes more sense.

I went to h& r block for the first time, never had any problems with the irs in the past & because some rookie so called tax specialist forgot to ask me a few questions, I am being audited. I was really depending on my tax returns to catch up on my bills & now I will be delayed by months due to incompetent people who work there. They try to get you done like it's a race, but in the process, screwing people's taxes up. NEVER AGAIN!!! Don't give your surveys until you get your refund & do not get peace of mind, they do nothing for you.

I saw a commercial for H&R Block that said get taxes done for 1/2 of what you paid last year & I had mine done by AARP & it was free & H&R Block won't do it for free. So to me they don't keep true to their word. I guess they don't want to help anyone under middle class.

Doesn't take me 3 times to figure out they are less than organized and lack quality service.

Paid almost 300.00 to get my taxes done. I will never go back to H&R Block. And the ad they have out "get your billions back", it was referring to the CEO of H&R Block getting the billions not the working people. If not you would not charge me triple the amount I paid last year. You will never rip me off.

We have been going to H&R Block for years and I think we finally will learn next year to stop H&R Block from ripping us off. We went to 580 Ridge Rd in North Arlington N.J. My wife and I filed married filing separately. My wife did her taxes but I will wait. Our preparer was **. My wife's taxes were basic with 2 lottery winning forms. We were showed what was done with the lottery forms. All he did was add $2000 to our taxes for both forms. The sad part was when my wife had to correct the preparer's mistakes at least 10 times. Bottom line was that we paid $314.00 dollars for 1 1/2 hrs work. I know it is our fault for allowing it to happen every year but I will say NO MORE!!!! The only way to make H&R Block think about their ripping off the little hardworking men and women is to stop going to them. I refuse to complain every year then use them again!!!! Goodbye H&R BLOCK TAX RIP OFF PREPARERS.......

I spent an hour listening to the tax preparer talk about her family in an over heated room. She complained about the new system they had to use, all the kinks involved in it. Then a week later, they called to come in and sign and she charged me $158 saying mine was a complicated tax form. It was a 1040 easy, what the hell is complicated about that? I was ripped off and will never use this lousy business again.

I have used H&R Block to file my taxes for the last couple years as it's convenient. They are able to import all the information from the previous year so it avoids a lot of duplicate data entry. Unfortunately the "free" services they advertise are not in fact free. They advertise that e-filing is free, but when I completed all the entry for this year, I was required to pay $19.99; which I did out of sheer exasperation & the desire to get the process over with.

I just filed my taxes at the local Avon, Indiana office. Last year I paid 180.00, high but I thought reasonable. This year we had the same situation, income, deductions, all the same. I was floored when the REPRESENTATIVE said, that will be 242.00. Not her fault, and she shared that nearly everyone in their office staff was upset and that they knew the increase was going to cost them customers. Next year, it's Jackson Hewitt. Utterly ridiculous. And to boot, in the past I simply handed her the file folder, this year I had to break everything down for her. H & R Block is dead to us...

I filed my taxes with H&R Block in January 2015. When everything was completed and I reviewed the information, the wrong information was showing on the portion that gets sent off to the IRS. I thought I entered the wrong information and went back to edit my W-2 information and what I had entered was correct. H&R Block was not helpful and I now have to file amended return to correct the error that H&R Block made AND pay another 50 dollars for that on top of the 130 dollars they already charged me. I will not use them again!

This is beyond a ridiculous amount of money to pay to file your taxes... they literally charge you for everything. Including $35 for the card they put your money on. Unreal. If you want your money... all of your money, then file with someone else. Way too expensive.

You say you're the best and will stand behind your mistakes. Not true. You people, H&R Block made a big mistake, and turned me away when you did. Nailing me to a cross. And costing me $4000.00. Not nice. Shame on all of you. H&R Block. Never again and you did not care. AGAIN!!! SHAME for your advertising. Very untrue. Shame. But you don't care. The money keeps rolling in. You make mistakes, and just hide them.

I recently tried to file my tax return with H&R Block. I had been filling with them over 5 years. This year I ran into a complete roadblock. My return wasn't filed but sent to some lady who wants to review my return. WHAT THE HEY!! Now I have to send my info to her due to fact that my return can't be filled till she reviews them!! To me this major red flags!! I'm sorry but I have contacted my lawyer about this if my information is leaked out to somebody and they open accounts I don't know about. This is last time I'm filling with them.

I had a 1099, a 1098, and one W2. The only different between 2012 and now was the 1099. They charged me $347 just for that. When I asked why the woman told me it was because of my 1099. JUST MY 1099. I have NO deductions. NO itemization. NOTHING. I am a poor college kid trying to make it in this world like everyone else. You have to pay the money before you leave.

This year I decided to use H&R Block. I was under the belief they were efficient and cheaper than other tax preparation services available. I was completely wrong. I feel sorry for the little guy in the green bow tie, because the corporation that he is the front man for is making him look very poorly. My first agitation I had was setting an appointment only to realize that I was queued in a first come first serve basis. I felt like I was at the doctors office. If you make appointments you need to keep appointments.

Recently moved to Richmond VA from Michigan, attempted to locate a place to file taxes and found HR Block not far from my work. I went in skeptical as my wife had spent half the year in Michigan and our return was going to need to include Michigan state tax filing as well as Virginia. I coaxed the preparer Bill for a price estimation, he would not give one. I said well how about a ballpark 50 -100 still he would not comment on a price. I said, well "it's not going to be like $500." He said "no, no nothing like that."

I have been a customer since the 80s, I went in to get my taxes done and got a new tax preparer. He lacked in knowledge and professionalism. My visit took twice as long - I was misinformed, and he argued with me. I have co-workers who paid 9.99 to do their taxes online - I Paid almost 300, the visit was awful. Overpriced and only was offered a coupon for next year - not sure I want to go back next year. Where is the customer service these days???? Not happy.

I had filed my federal tax return using H&R Blocks online software, at the end when they ask how you want your money sent I chose direct deposit and entered my account number twice. They said I never entered one, they said they sent us a check 1/28/15, it would take 7-10 days to receive which we have not. They will not provide us with proof they sent the check and tell us we have to wait 90 days to file a lost check. Meanwhile I have been unable to pay my rent while incurring $5 a day late fees, we are set to buy a house this week and now don't have our down payment, we can't move out of our current townhouse which our lease ends this month, so we will be charged an additional $150 on top of our current rent for a month to month. We are paying big for their system errors and getting no compassion from them at all. We have been lied to for weeks. They have told us several dates the check was sent, different check numbers, excuse after excuse.

I called H&R Block and scheduled an appointment with a young lady. When I asked what kind of fee I should be looking at, she said the base rate was $45. She began to ask me a few questions about my taxes and after I explained it all, she said I should be in the $45 range. Needless to say...it took them less than an hour to do my taxes and my bill was about $190...for an easy form and listing my insurance. Then there was a credit that took me down to about a $130 fee...but then she charged me about another $35 for something.

Normally I do my own taxes through Turbo Tax or Tax Slayer, but I was confused about the health care law and wanted to be able to ask questions about avoiding the penalty. I had a very rough year last year (made the least amount of money I've ever made in a year) and because of that I had to cash in my retirement account. This was the most "complicated" thing on my return. I don't have children, am not married, don't own property or stocks or a business, no student debt or payments, not in the military or have a bunch of gambling losses or anything else that might make my return complicated.

My husband and I had our taxes prepared today (2/12/2015) by H &R Block. We do not own any businesses or have anything going on out the ordinary. However, they charged us $459.00 to prepare the standard tax form for submission. I could be wrong, but this seems like overcharging to me. We will pay it but you can believe that they will never, ever, do my taxes again.

Bought 2014 Deluxe version from Walmart. Last year I used H&R 'Basic' and it worked fine, but that of course is pre-Obamacare. After triple checking for accuracy I proceeded to Review and again and again. Each time I got was an error message. It said an 'unresolved issue' relating to a member of my household receiving benefits through healthcare.gov and being over 65. The 'error' could not be concluded by any answer or any combination of answers I gave. This led to a 35 minute wait to chat with a CS person who after 5 minutes of attempting to help was cut off as she tried to share my return. I left it alone, waited for the 2/12/2015 updates, deleted my previous attempt and started from scratch.

I purchased and used the H&R Block Premium software download this year and completed my taxes. The software came with 5 free federal e-files. When I went to e-file, the software stated my activation code was invalid and I needed to either pay for it or contact customer service. My complaint is, I had a very very difficult time connecting with an actual person from customer service. I waited for one hour for a live chat agent before I decided to call on the phone. I had to wait on the line for nearly two hours before someone answered my call. The only reason I held that long was I was because I was working and could let the line hang on while working. If I actually had to drop everything and wait, I would've hung up after 10 minutes as my time is too valuable. I would recommend only using their software if you have a simple tax that wouldn't have the need to ever contact a live person. Their customer service was very disappointing.

I dropped off two years taxes for a friend in the 13316 E. Jefferson Detroit, Michigan 48215 office to ** Senior Tax Advisor. She quoted $200.00 for the work. When my female friend went in to pick the tax work up she was charged over $400.00. The manager after 5 days of no return phone calls to me said nothing could be done. Please everyone from now on get a quote in writing for the work being done. This was tragic for this woman on a limited income. I would recommend H & R Block 13316 E. Jefferson as having a very bad public relations policy.

They were filing my taxes since 2009. They messed up on my taxes in 2013 and then blamed it all on me saying the paperwork provided by me was bad when the IRS said I owed them. I was charged 250$ and still accountable for their error? So this year I will use TurboTax and do them myself. They were rude on the phone about it and nobody did anything or even admit their error when I had emails from their tax preparer to prove it. Stay away!!!