H&R Block Reviews

I stopped using H&R Block services for several years and, boy, did I regret going back. The "tax expert" ended up being a former co-worker (she & I worked retail together) so that should've been a sign of things to go wrong. I was charged over $200 (including fees). Three weeks went by with no refund. I called several times to speak to the "expert" but she was never available. When I finally got in touch with her, she couldn't explain why it was taking so long. She called me later only to blame it on the IRS. I later found out (via news) that H&R botched returns using the education credit so therefore the IRS was reviewing the return and I know I have to sit and wait for my refund which is already past a month since I filed. Needless to say, I would never use their services again.

I am in the same boat as everyone else. I have been using H&R Block for years with satisfaction but not anymore. I will not use them again. H&R block is the only company that did not update their software. I’ve called both several times and have never gotten the same answer twice at any time. It sounds like some sort of scam to me. I filed on Jan. 23. H&R Block did show me that my taxes were received, accepted and approved by the IRS on Jan 25. That’s not what the IRS said. No one is assuming responsibility for this mess. There are over 600,000 people waiting for their money and need it. A friend of mine may get put in foreclosure because of the delay.

I have been doing my own taxes for years and had a great accountant prior to that. (Still be with him, but he passed away - taught me a lot!) We had a situation this year with a simple 1099-A on a second house we had to give back to the bank. I did them myself and came up with a decent refund, but I wanted a professional to take a second look as I was a little uneasy about it being a first time situation. After 3 weeks of calling to see if they were ready, he finally said we could come back. (We didn't want drop off service as we usually sit down with a "real" accountant and be done and filed in an hour. We didn't have an option nor asked for one.) We were then informed we owed the IRS $250.00. We argued and said that was impossible and was no way. He wanted to know how I came up with my figures. He wanted us to file and pay then we would figure it out.

I've used H&R Block tax software for about 15 years and have encountered several issues through the years, but this is the worst yet! After completing the 2012 interview process, the software showed "no errors", so I e-Filed my federal return. It was rejected by H&R Block. I followed the instructions ... Start at Welcome and go through the entire interview process. Again, I had no errors. I e-Filed a second time. Again, H&R Block rejected my filing. I called and a representative told me that there was a software problem. He escalated my case, gave me a case number and told me I would receive a call within 72 hours.

I filed my taxes with H&R Block on January 23, paying $248 for preparation, with the understanding they wouldn’t be accepted till January 30. Later I was told because I had education credits, my return was not accepted till February 14. The twenty-one days have come and gone. I called H&R Block several times and they always say, “Maybe you will get it next week.” I called the IRS myself on March 21 and was told because of the glitch with H&R Block system, I was definitely one of those being affected by the long delay in my return being processed. According to the IRS, it could be an additional 4-6 weeks from March 11 before I see my return.

My taxes were prepared by an H&R Block professional on February 13th. They were accepted by the IRS on February 16th. Three weeks later, my refund was still in processing status so I asked my tax professional if there was a reason it had not been processed. She told me that it was 21 business days, not calendar days. I assumed she was correct because she is a professional. I waited another week. I had then heard about the problem with the school credit submission and saw on H&R Block website the letter from the CEO that they had made an error. Armed with this new info, I called the IRS and found out that indeed I was one of the 600,000 lucky ones. I went back to my tax professional to ask if there was a reason for the delay. She went so far out of her way to look up my status on the H&R Block site (something anyone can do) and tell me, "Nope, everything is okay and you were not affected. It says right here on the screen that it was accepted on Feb. 16th."

My dad, my sister and I went to H&R Block on the 16th of Feb. 2013. They have messed up on my sister's taxes and my dad's. This has cost us money we just don't have and this has cost us great harm. We have to get a new ticket for the car for one more year of service and bills we have to pay with that money. We have been denied 3 times because of their screw-up!

I have been filing with H&R Block for over 3 years. I filed my 2012 taxes on February 13th. IRS didn't accept my return until the 15th. Twenty one days came and there was no refund, no status change, and no call from H&R Block. I heard from my family member that H&R Block messed up on returns. I called the corporate office in Kansas and they said there was an error between the two systems, and they can put me down for a complaint. I told them I want my tax fees returned to me. I made a call to the office, and they claimed that it wasn't their fault and it was the IRS’ fault. I asked why they didn't call or send an email; they couldn't answer that.

For real? Over a half million people getting shafted on our taxes? The same money the IRS has used all year for free with no interest paid? The same money we had to pay to file and get back "faster"? Okay, so does this mean an all out class action lawsuit or is H&R Blockheads refunding us with a little incentive to even think about returning. I mean they have the "accuracy" test at the end of the preparation and a test for audit. I want my money back and extra for not being able to pay for school, bills, etc. Thanks for nothing H&R Blockheads. More than likely you won't take care of us little guys, but should take a hardcore look at what you stand to lose. I see you going down, down, down. Half million people times all those fees you won't get next year. Ha!

I did the H&R Block Online free version for my federal and was able to submit them on February 14th. Due to them transmitting a blank college credit form, which delayed my return, I just got it back today but unfortunately, it was $537 short (that is after the $60 they charged in state filing fees.). I called them and they asked me if I had an Emerald Card which I never have had. They said they took it for that. Then the lady said, "Wait it shows your card number as NA."

Upset with entire situation. All of my friends who used Turbo Tax have gotten their refunds... I am still waiting even though I paid H&R Block $300 to do my refund. I called and they told me they do not know when I will receive my money; I have to call the IRS. I thought the whole point of paying someone to do you taxes was so you did not have to deal with the IRS. If I had filed for free or it was $50, no big deal. I would not mind an error or having to wait. But the fact is I paid a lot of money. I work in customer service, and if I did something like this and did not compensate the customer for my error, I would lose their business. Therefore, I will not be returning to H&R Block in future years... Looks like Turbo Tax will make a lot more money next year!

My only experience with this H&R Block was over the phone, which was unpleasant enough for me to decide not to do my taxes through this company. I asked for an estimate of what a basic tax return would cost, and the lady wouldn't give me an answer. I explained that I was only looking for an estimate, and she said very firmly, rudely, and slowly, as though I were getting out of hand or I were stupid, "Ma'am, I cannot give you an amount over the phone." I'm not sure if this is their policy, or if this lady was just being difficult. Either way, I'm going somewhere else to do my taxes.

I went to a franchise of HandR Block at 6913 Cullen. I still haven't received my check. The preparers are rude. The preparers bring their kids to work with them; you cannot hear because the kids are hollering and playing. You can even hear them in the background when you call. There is one preparer who has a son that she has no control of. He is always in the preparer's face while you are trying to do your return and she has a baby that she is always trying to get somebody to hold. This location is not a good example of HandR Block. I don't recommend this location for business. It is a good location if you don't want your business taken care of professionally.

I went in to our little H&R Block in Collinsville, OK and they did two returns for me, for 2010 and 2012. We simply had a couple of different W2s and a 20% percent off preparation coupon from our local newspaper. While the accountant was figuring our taxes, we asked several times how much it would be for the overall costs, but she wouldn't give us an answer until the very end of the process (when we had already filed electronically and it had been sent). Then we were finally told it would be $550 and that was with a 20% coupon figured in supposedly - and that was for 2 simple 1040 forms to be filled out. So I guess the whole total would have been over $600 if it weren't for my coupon that saved me so much - not! That's not too bad for a total of 1 hrs worth of work. I later talked to another H&R rep and was told that they would have charged $400 and even that was very expensive.

On February 18, 2013, my wife and I arrived at the H&R Block office in Hollywood, Florida. We provided their tax representative all bank statements, receipts, and related documents to prepare my 1040 for the year 2012. H&R Block electronically filed my return and to my disbelief, I was informed 5 weeks later by the IRS that our tax return would not be sent to our account due to an error made by their tax representative. I took my return back to H&R block and my wife and I found out that an error of combining both our son's college financial credits where done in error. This error caused not only a delay of my tax refund but a variance of $597 due the IRS. This is not a computer error. The IRS defines this as human error. I will not see my tax return for months. This delay will cause me and my wife great harm.

This was a total waste of my Saturday. I spent 2 1/2 hours with a tax professional, only to be told when we were winding up that the fee would exceed $600 plus additional fees for amending after a late K-1 from an investment became available. A fairly simple return for my minor child who had passive income would be more. How much more, she wouldn't say. As I told her, the guy I'd used for the past 28 years who just retired charged me $400 for everything including the amended return. This is highway robbery.

I'll make this brief! H&R Block was terrible. I paid $361.50 to have my taxes filed by professionals. I waited over a half hour to be seen after setting up an appointment (walk-ins coming and going). I didn't see the woman I made the appointment with. My federal was filed, but they couldn't finish my taxes (state) because the girl didn't know how to file a Montana tax return. I had to file an amendment (to the federal return I had just filed!). I had to call them to see if it was ready (9 days later). I was given an amount of $2,552.00 for a federal refund. Then told it was $450.00. Then told the $2,552.00 was a refund for the original federal return and the $450.00 for the amended. I wasn't given a copy of the original federal return. I had to go get it and still waiting for a refund as of today 3/19/13.

Apparently, H&R Block's e-file system did not submit all of the answers on the Education Credit Form 8863 this year. This causes the IRS to send a notice asking for the answers and causes a delay in processing a return by 4-6 weeks. Not only did H&R Block's system fail to do its intended job of submitting all of my return to the IRS, but they have failed to acknowledge their issue. Take some ownership H&R Block!

This was my first year doing my taxes on my own. Usually I just went with where my parents went. Now I have been waiting for 5 weeks - no federal return. I got no emails or calls from them. So I call them and all they say is there was an error and they are fixing it. I have a 2 thousand dollar school bill here coming in 3 days. How am I supposed to pay this when I should have gotten my check like everyone else did 21 days after they file? I will never be going back to H&R Block. I believe they should return our tax fees that they charged for prep.

We have used H&R Block at home for the last three years. This year we filed on January 1st and it was not put through until the 14th of February. And now the 18th of March, we are still waiting for our tax return. We were told that there was an error in the H&R Block software and the education credit form, and we are going to be waiting until April 24th at the earliest to see our tax return. And even then, they want to hold our money for up to seven days more before sending it to our bank. We will not be using this company to file our taxes ever again. They never called us to let us know there were any problems. And when we contacted them, they had no information to give us and were unhelpful and would not admit any fault was theirs.

My husband and I went in to the Covington office on Saturday to have our taxes done by Liliya. We were both very disappointed in her lack of knowledge regarding claiming a vehicle purchased from a private seller. We also did not appreciate her not adding the receipts we brought in for work expenses. My husband and I are both quite upset and questioning why we are paying to have our taxes done when the customer service was so poor. Thankfully, we had to return on Sunday to finish our taxes and worked with another agent. She was pleasant and more knowledgeable. We were able to file taxes on our privately sold vehicle with her. Due to the poor service, both my husband and I are very hesitant to return for our next year's tax return.

Just to start, I have been filing with this company for the past 4 years and I will never file with them again. I filed my taxes this year on Feb 3, 2013, with the 8863 educational form. Today is March 18, 2013 and I still haven’t received my refund. I noticed something was wrong when I noticed on the “Where’s My Refund” website that mine didn’t have any approval date as to when my refund would be in my hands.

I have used H&R Block Offices in upstate New York in the Queensbury area for years - this will be the last. I went and filed my taxes on January 16, 2013. Being a single mother, I liked the fact that they have stated over the years; get your returns faster and back within 21 days. This year, they are a joke. I have been waiting 3 months for my return. I did my return and filed it on the 31st of January when the IRS opened to accept returns. Weeks went by and still no return. I called and they said they were sorry, but the return can't be filed because the college credit paperwork was not ready.

I have used H&R Block for 12 years more for the tax preparation security, but their prices are outrageous and they have made a major error this year with my taxes. Last year I paid nearly $400 for unemployment, a dependent, and education. I went back this year because they have reduced prices. Needless to say, it still cost me $350, which I paid cash with the understanding that I would have my taxes in 21 days the latest. Let me also add, in addition to paying for your tax fees, they also tell you to pay for an additional "peace of mind" for another $39.99, and if you want direct deposit, it’s another $39.99 (outrageous). Now it has been a month and I have not received my refund and now I am being told it will be an additional 6 weeks because of a software error with the IRS. I am expecting a full refund on my tax preparation fees since my taxes will take in total almost 3 months because of their error. I could have completed my taxes on Turbo Tax and had them already. I have called the district manager to discuss my refund and I have received no return phone call and no response from them. They are unprofessional, too expensive, unreliable, and irresponsible. I will never use them again. A total nightmare.

I filed my return in early February and was told it would only take 21 days to get my return. I called H&R Block and they said it was the IRS' error. I was on hold for 1 hour and finally spoke with the IRS to find out it was an H&R Block error! Now due to their software glitch, I will not get my refund for another 6 weeks!

I had my income tax prepared in the H&R Block office in PA and it was supposed to be direct deposited in my checking account. H&R says that maybe the numbers were off and it couldn't be deposited and in that case it would have been sent to the office where the return was prepared on Feb. 22, 2013. I called my bank and she said that they would have seen where the IRS would have tried to deposit it, but no signs of that happening. So, he (from the PA office) said he would send the check to corporate where they would issue a new check to send to me in another state. I called today, which is two weeks later, and no check came to them.

I have been a customer of H&R Block for several years. I've always gone to the same tax preparer in the same office for years. I was very satisfied with the work done on my tax returns until this year. I noticed that my tax preparer liked to talk throughout the tax preparation process. At the end of the day, I was billed an exorbitant fee because he took so long getting the tax return finished. He chatted and was running the meter. The "shop talk" my tax preparer was making made the clock hours increase; thus, making it look like he was working all that time. He had done so well in the past that I was willing to give him a break, but I did mention that it was very expensive sitting while he made small talk. Silently, I said I would be doing my taxes myself or going to a CPA next year.

I filed with H & R Block on Jan. 28th, then got information on Feb. 14th. It was finally accepted. Now it is 20 "business days" since Feb. 14th and still nothing except since they have run out of time, they're blaming everyone else. I needed my refund weeks ago and want it now, as well as my $300 filing fee back. This is BS.

I have also used H&R Block forever. I have never had a problem getting my refund on time. I am in school and I am one of 600,000 whose returns are being delayed because of my educational funding. I filed my taxes at the end of January and expected my return in 21 days. Then I received a letter from the IRS about the form 8863, I guess, in regards to my educational expenses. I needed the money to pay my balance at school, but guess what? I'm still waiting on my return. I am upset and I know things happen, but I agree that they should refund some of our preparation money back. I'm very unhappy.

I have used this company for years and never had a problem. Last tax season, I had a horrible experience but decided to give them another shot because my mom had referred me to her "tax professional." Before we started, I explained to her that I do not have the money to pay upfront and I needed the cost to file taken out of my return. She said, "Okay, no problem." By the end of our appointment, she hadn't filed anything because she had someone waiting. She told us to give her a couple days and she would have everything filed.

I filed my taxes in January and was told the education credit wasn't being accepted until mid-February. On the 14th, they were filed so 21 days later, I should have my refund. No! It's past the 21-day mark and when I called the IRS, I was told that the return had been kicked out of the system and I had to wait another 3 weeks or more to get my refund. Now I have heard on the news that it was H&R Block (heads) that messed up and they didn't even have the decency to call, email, send a letter, to let me know what was going on. I did receive an email telling me me today that there was an issue with, "Certain Education Tax Credits" and that they were doing "everything possible" to fix it.

I have filed with H&R Block for previous years, and the experience has been okay. Now this year, I filed with them and have been waiting over 26 days for a refund. I check "Where is my Refund?" and it states still processing. I called H&R Block last week to see what is going on, and I was transferred to a voicemail. I left a detailed message and a call back number, and three business days later, still no word. I found out by watching the news that there was a computer glitch for H&R Block customers that filed the 8863 education credit before Feb. 22. That means my taxes are in that bunch.

I have gone to H&R Block for several years now to have my taxes done. I never had a problem other than poor customer service and way too expensive fees. This year, I had taxes done on January 26. The lady who did my taxes electronically signed some of my paper work while I was trying to find my Emerald card for her to see. On top of this, she reordered me a new card. I didn't need a new card; I already had one. I had education credits that I had receipts for tuition and books. She added the book receipts and omitted the tuition. When I asked if that amount included the tuition, she said, "Oh yes." A few days later, she called me, “I need your permission to pull your taxes back from the IRS. They are not going to accept education until middle or end of February. I know you told me you need your money ASAP.” I said, “Ok, go ahead.” Two weeks went by, her picture disappeared off the "My Account" with H&R Block website. I called the office, a foreign man answered, and told me to go onto “Where's My Refund.com.” I explained to him, “I can't because I don't have the exact dollar amount that she refilled with after taking off my education.” He said he couldn't help me.

I filed using the at-home software by an H&R Block employee on the 3rd of February, and my refund has been pending since the 15th of February. The representative that did my taxes couldn’t tell me why it's pending. I then contacted customer service who then transferred me to another team who then took my info and sent it to their team in Kansas City, and no one can tell me why my refund is on an admin hold. I’ve been tossed back and forth from one place to another, and my refund has not even been sent to the IRS. I'm counting on that refund because I'm using it to put down a deposit on my first home. I feel that no one cares at this community. And this is the first time I've used H&R Block and this will be my last time.

We filed our taxes with H&R Block after a couple of years of just doing them online. After being told we would have our refund in 8 to 21 days, it has now been over a month. After calling to see what the problem was, I was spoken to very rudely, stating that she didn't know where my taxes were and didn't have any control over that. I asked specifically, "Would 21 days be the latest when we filed?" And I was told yes. It seems they were so willing to do your taxes and get their money, but once they have their money, they really don't have to be nice to the customer anymore. I think the higher ups need to sit down and ask if lying to get one year of business then losing it forever is worth it? So now they have lost my business and I hope many more will follow.

I have gotten my taxes done at my local H&R Block for about two years now. Initially, I was attracted by the ease and convenience considering how local they are to me and how quickly I receive my return (I was planning a vacation from NY to Florida and received my return in one week on a debit type card). This year 2013, I returned to them knowing all my info was on file and figured why not? At the time, I was working 7 days a week so I scheduled an evening appointment and went in one night after work. The so called "tax professional" was uncharacteristically nervous and indecisive.

She struggled with the computer program, which took two visits and then charged me over $400. This was more than I paid a CPA! This cut a chunk out of my refund check. Highway robbery!

We were given an estimate of $159 to have our taxes done. We sat for 2 hours with a tax specialist to have them completed. She was no more a tax specialist than I am! She had to keep getting up to ask other people questions during the process. She would read questions to us and if we didn't understand them, she couldn't further explain them so she would just mark no. It ended up costing us $440. We have yet to be given any explanation as to why there was so much of a cost difference. Very disappointed with this company. We called the 1800 number for further explanation and they told us we must go back to the location that did it! Then they hung up on us! We will never use H&R Block again! Their commercials are very misleading.

I filed for my return with H&R Block & through a mistake on their part, I still haven't received my return! Now, I found out I had received my state taxes & they took it for their fees! I wasn't even going to pay them because of them entering wrong SSI number & causing the delay!

I have been going through H&R Block for 16 years now and sad to say, this will be my last year. They do not give you correct information. I had my taxes done on February 4 and still haven't got them. I called the office first, was told it was directly deposited in my checking account. The funny thing is, I don't have one and I had gotten the Emerald card. I got the early loan for Christmas and was told I would be getting back a refund of $799 after H&R fees and the Emerald Advance was taken out. Then today, I got told no, I must have misunderstood. The office manager is rude and just wants to blame clients and not her staff. Explain things better or get a new job. Turbo Tax will get my business next year. The last 2 years have been the worst ever at this office.

I've gone to H&R Block for years and never had issues. Now, I feel bad having people go there this year. I paid over $300 so I can get my money at a timely fashion and not have to deal with the IRS. Every year I get money in 2 days. This year they said 8-10 days. That's not the problem. I did it on Feb. 5. It's now March 3. I called them and they said it could take 21 days. Wouldn't that be the 26th? Now, they don't know where my money is and told me to call IRS. What? But that's what I paid them for. But all they can say is call IRS. I tried to complain, but that's all they say. I will not be going back and I know a lot more who are not. They will go out of business here because they can't give a straight answer and do what we pay them to do!

The software is giving you wrong information about form 8863. It considers the tuition and college expenses as part of your deduction if your income is under $80,000 if head of household and $160,000 if married. This is wrong. It should be $90,000 and $180,000. I found this out and called their 1-800 number. After one hour going back and forth, they said they will fix it within 72 hours. I never heard back from them. I called them back and their response was they still have not gotten to this issue, considering this is a bug in their software and is impacting a lot of people.

Easy 1040a file ended up costing me over $400.00. Time fees were added. I had two EIC and one W2 form. Turbo tax would have cost me $10.00 just for state and federal would have been free. Never again. Outrageous. It's a sin to charge that. Then they wanted to charge my 2 college aged kids over $100 for their taxes. Really? They did Turbo for $9.95.

On 2/20/13, it was discovered that someone at an H&R block office in a different state used my husband’s SS# but attached it to a different name to open a line of credit. Therefore, our tax return was shorted by $363. I was told we would hear back on 2/21/13 and we should be able to get our money back right away. Nothing. I called on 2/22/13 and was told 3-5 days and the gentleman on the end of the line confirmed that it was a "system" error. I got a phone call today and was told that I need to fill an incident report out at an office to start an investigation! My husband and I were under the impression that started on the 20th. H & R Block stole money from us and is sending me in circles trying to get what is mine, back! I want my fees ($91.70) and interest paid on the $363 reimbursed immediately. I did my taxes online and do not wish to keep wasting my time on an error that H&R Block caused.

My tax preparer had told me not to put my $$$ in my checking acct. because I still had my emerald card from last year, that it would be free to just swipe it into my bank acct. & that H&R Block would not charge me. That’s a lie. I was charged $25.00. I also was told that H&R Block wouldn’t charge me for using the ATM. Again, they lied; I was charged $6.00 each time. I understand the bank charges you, but I was informed that H&R Block would not charge me & they did, $2.50 each time I used the ATM. I wasn’t even going to say anything until H&R Block charged me $25.00 to put the $$ in my bank acct. Also, I had an advance on my taxes, like 3 weeks before I received my tax $$ & I was approved for $500.00, they put $400.00 on the card & I was told that they charged $45.00 & that I would have the other $55.00 on Feb. 15th. I never got my $55.00 so they ended up making $435.00 off of me. Crazy.

We have gone to H&R Block for several years for tax preparation. They closed the office in our town so we started going to my husband’s cousin, who is a CPA in 2012. The question arose this year on the education credits and what we had taken in the past. I brought the prior years tax info to our accountant. Upon his review of our prior returns, H & R failed to give us the education credit, which was due to us on the 2009 return. They also omitted my contributions to my HSA (Health Savings Account). The 2010 return had the Form 8863 filled out for the education credit, but they failed to put in on the tax return! I was taxed on funds from my HSA account, which were used for medical expenses and also penalized for using the funds!

I work for the City of New York and was given a coupon for our taxes to be done by H&R Block for $49.00. When I called the office of H&R Block, I was told there was a cap for the taxes to be done for $49.00. When the department of consumer affairs gave out the coupons on site at Breezy Point, we were told to ignore the cap and that this was not true. But as I said, when I called the Rego Park office in Queens, I was told unless the coupon stated this information, they would not honor. I just would like to confirm if information I was given is correct and if there is another coupon out there, how do I get one?

I have used H&R Block for over 10 years and this year, I'm very upset. I filed this year with Form 8863 the education credit form. H&R Block was informed on 1/8/2013 that the IRS would not be processing returns with this form until mid-February - no date was given at that time. I filed my return on January 30, 2013 when the IRS opened for processing and was never told by H&R Block that the Form 8863 was delayed in processing. If I had been told, I could have just filed an amendment. However, not only did H&R Block not tell me about the delay in processing until after I filed my return, they also sent my return to the IRS to early. My return was not supposed to go to the IRS until they notified H&R Block of the date they would begin processing that form, because my return was submitted 15 days early by H&R Block even before the IRS announced a date to begin filing.

I got a quote from H&R Block for my tax return, which was about $220. But after it was done, they charged me $438.75. I asked him to print out the price break down by forms. They charged all the work sheet, which were never given to me. Probably they never exist. For example, capital loss carryover, he just punched in the number, which was on my last year's return, but he still charged me $22.50. What a rip off! Never again will I use H&R Block.

I had my taxes done for the very first time at H&R Block. Before I even had my taxes done, they told me a rate to have them filed. After they got all my info and seen how much refund I got back, the price tripled and they also charged me another $25.00 to get the money on a card or $35.00 for direct deposit. They gave me no choice but to put it on a card and told me my card will arrive within 7 days. My card never was received in 2 weeks. They had to call their bank after I told them I never received the card, not yet. This is 3 weeks later and still no money back. They promise people a refund within 2 weeks after filing. After 3 weeks, I had to call them a total of 20 times and still don’t have my taxes back like promised. All I received was a text to my cell stating: “H&R Block services active on your card. This is not a funding msg. Refund timing at irs.gov.”

I went there to fill my tax and I was eligible for a $29.00 low income tax. The guy did everything. He charged me with $290.98 for H&R Block and $54.00 for bank fees because I chose the check - without explaining anything to me. I was supposed to pay $29.00 with the coupon instead of $290.98. I will never ever go to H&R Block again.

I will never use H&R Block again. When I had a problem, I went in to the store. I was nice till the lady put her hand in my husband's face, told him to sit down and shut up and listen to her; she was talking. What a way to treat someone who just paid good money to get taxes done! Everybody, stay far, far away from H&R Block!

The tax expert wrote my check number and only part of my routing number. I wondered why it was taking so long to get my refund. Now, I have to go back to H and R Block. I am not looking forward to this as they will most likely tell me it is my fault. I just want them to fix it and not charge me anymore. This has made me rethink if I will return for my 2013 return, even after many years with H and R.

I filed our tax online for the first time and we used H&R Block. I tried 5 times and kept on receiving e-mail from them that our federal tax had been rejected. After 5 times being rejected and paid the fee of $114.90, we tried a different place to file our tax. And of course after not even 30 minutes, our problem was solved! So just a few minutes ago, I called H&R block to let them know that we filed our tax to Taxcarepro and got no problem. I am requesting to get our money to pay the fee to be refunded. The guy refused to get our money back; he said that we already used their software. But as my understanding from their email, “Until you correct and resubmit your return, your refund or balance due will remain unprocessed.” So this is not final and we can still get our payment back. H&R Block, we will never use you or recommend you to anyone. Thank you for wasting our time and to the customer service over the phone, he was a very helpless person.

I decided to go into HR Block to have my tax return filed - big mistake! I usually get charged $75 to file at another tax preparer. I decided to use HR Block for the first time because it seemed like a reputable company. I was astonished to find out that the charge for filing with them was $285 plus $35 to have it taken out of my return. There is no price given until the process is finished! What a rip off! I can have the same service done at another preparer for $75 with no fee to take it from the return. Never again will I use HR Block.

Having had my taxes done at H&R Block in Petaluma for the past 6 years, I was appalled and shocked to have the head office manager put the wrong checking account number into the IRS for e-file. I found out when there was no money in my account even though the IRS website said they deposited into my account, and the H&R Block computer emailed me a check deposit alert. My bank says nothing is there. I come find out why and it is due to the wrong account number. I called H&R Block to tell them about it, and the manager didn't even come to the office (it’s Saturday of the President's holiday). She let me wait for her for 1.5 hours. After that, I went home; she called me to say I would have to take care of this myself. I was the client. No apologies, just rudeness and excuses.

I am a single (widowed) mother of 5 children. My federal return was $338.00. I only got $42.05 of that after H&R Block took out their $261 fee, and another $34.95 fee for direct deposit. The lady preparing my return never told me what I was getting back, or what the fee was until the very end after I had signed. She couldn't get the computer to work correctly so I never really got to see anything until she printed the pages. I'm so angry! All my money that I deserved to get back is gone. I will never go back, and I will never recommend them to anyone!

Tax cut 2012: Are you kidding me? You can't copy text from the interview narrative and paste into Google to search on it. That is asinine and annoying. What jerks! Who designed that "control" into the software?

I went to H&R Block to have my taxes done. The women didn't know anything about being a new widow, and what death benefits maybe out there for me. She got up from her desk at least 3 times to ask people questions about my paperwork. I paid a lot of money to walk out of there wondering if all my taxes were done right. Did she skip something? She didn't even speak English well. Frustration. Did I really get all that's coming to me? The advertisement on TV gives you the impression these people are top of the line. Yeah, top of the discount line. Never again!

H&R Block obviously messed something up on my taxes. I have 2 Kids, and have bills just like everyone else, so this is the last thing we need - for someone I'm paying a couple of hundred dollars to, to mess up my info, especially when it only took them 30 minutes! I did my taxes 01/28/2013. Today, 02/16/2013, I got a letter saying it would be 6-8 weeks and they needed more info? By the way, H&R Block gave my check to someone else a few years back, too, and I had to wait for another one to be processed, so this isn't a first bad experience I have had with them. By the way, a big thanks to the IRS who waited till the 18th day to send me this letter. Good luck to you all.

I went to H and R Block today to get my taxes done. I'm single with no dependents and only one job, but they charged me $157! This is highway robbery. I went to them because I felt like they were a good company and always did good by me. But with all of the other places around that charge much less or many for free, this was a big slap in the face. I could have done my taxes online for free. Needless to say I will never ever go to H and R Block again and will advise everyone that I know to not go there either. Stay away from H and R Block. I hope they go under for this kind of price gouging behavior.

Agent sent wrong paperwork for garnishment to sender. Now, sender won't release the funds until other case is closed, 120 days ago. Why didn't H&R Block close other case when debt was paid in full? Have I learned lesson from their mistake? Never trust account agent from any firm. Do your own.

I went to H&R Block at Flower Mound, Texas. The lady was really nice up until the end. I was supposed to get a return of a little over $600, but the fee was $375. Really? I told her I was not going to pay over 50% of my return just to have them file it when I can go home and do it myself. She told me some stupid excuse about how I won't get as much back and even paying the $375 I will still get more back if I filed through them instead of online. I told her I would take my chances and left. I got home and filed on Tax Act Online and got over $1700 in return! You kind of dropped the ball on that one, didn't you, H&R Block?! Not only did I get almost three times as much as H&R Block said, but I only had to pay $9 for the online fee. I will always do my taxes through Tax Act Online from now on.

Stay away from H&R Block. They claim that the 1040EZ is free. Because I qualified for the EITC (Earned Income Tax Credit), it cost me $40.00. How is that free? I guess I should consider myself extremely lucky after reading the horrible and costly experiences others have had with H&R.

Scully from Carson City, NV - I too was suckered into the Free Filing by Feb. 15th - bait and switch by Feb. 15th. I submitted two W-2's to the employee which completed the EZ Form in less than 15 minutes. She then presented me with a bill of $105. The employee then explained the second W-2 being filed cannot exceed $20,000 or fees apply. This isn't mentioned in their advertising I've read. I requested my original W-2's back in order to file myself and was denied them. The filing is being held hostage until I return with 105 bucks.

I normally do our taxes myself but this year, we moved and needed a part-year return for Missouri and Arizona, and my husband is now self-employed so that creates a whole other can of worms with a home office. I tried the online program from H&R Block, but it was confusing on how to break out the Missouri/Arizona income and the section on home office deductions could definitely use more details. Anyway, like most of the other posters here, I spoon-fed all the information to my tax expert and even corrected some of her typos, including my SSN. She wasn't really sure how to do a part-year return for Missouri and originally had me owing over $700.

On Jan. 24, 2013, I went to the office in Compton, CA located at 159-A Compton Blvd. after seeing the promo online regarding free federal filing. I called to inquire if this could also be done in the office for free and was told yes. My tax preparer never discussed any fees with me. He asked if I wanted Peace of Mind which cost extra and I declined. No other fees were discussed. It was just after 9 pm (closing time) and he was rushing to leave. I was also sick and needed to bring back EIN info for the fees I paid for childcare the following day. He stated everything was done and it would be finalized once I came back.

Last year I went and had my taxes prepared at H&R Block. I was having problems with the federal and state taxes. H&R Block resubmitted federal and state taxes for the previous few years. The lady did a superb job, worked on my taxes for over 4 hours and I was only charged $158.00, and cleared up my problems with federal and state. Wow, they had just made a believer out of me. Then last week, I went back to H&R Block and had them file my federal and state taxes. The lady did my taxes in under a half hour (I'm retired, so they were quite simple) and she charged me $185.00 to do this year's taxes. Needless to say, I was shocked! The charge was 75% of my piddling little refund. Make no mistake. H&R Block will never prepare my taxes again!

My husband and I have always filed separately because I pay child support and we have custody of my husband's daughter. In 2010, I had forgotten to file a W-2 for 2009 taxes and needed to file it. I made an appointment with H&R Block. I was told that we could receive a much bigger refund by filing an amended joint return. We explained filing separately and that my husband got to claim his daughter. We couldn't risk having it intercepted. The woman explained the injured spouse form and charged us $100 to file an amended joint return for our 2009 taxes. The $100 fee had to be paid upfront before they could do it. We were assured that we would receive our full refund if we paid the $100 to file an amended joint return and injured spouse form.

No one can tell you the cost before you begin, around $199? That's the answer I got. Imagine to my surprise when all was said and done, I was charged $564 for filing, $26.95 for federal to be put on emerald card which is an H&R Block card and $13 for my state to be put on there (I had to do this because I could not pay $564 that day). This is a total rip off. On top of it, I had to tell the "tax professional" how to enter things. Where I used to live, a small town accountant did mine every year for 95 dollars. If she weren't 3 hrs away, I would have definitely gone there. I know this; I will never use H&R Block again. It should be illegal to charge that much.

I have gone to H&R Block for nearly 20 years.The last few years, I have received my refund on the Emerald Card, which has been no problem. I always received it pretty quickly. Until this year, that is. I had my taxes done back in mid-January and still have no funds yet. I don't know what has changed. My brother sent me an article from the Chicago Tribune saying that due to the fiscal cliff arguments at the end of last year, people are not getting their tax refunds as quickly. That may be true, but if that's the case, please explain to me why three of my friends did their taxes online at Turbo Tax and received their refunds in under two weeks. It didn't matter that much in past years how quickly I received my refund. I like to get it as soon as I can, hence, the Emerald Card choice. But this year, due to a host of medical problems and surgeries and switching jobs, I needed my refund asap. I'm pretty much done with H&R Block after this year. I had a few problems with them in past years, but nothing that truly made me angry. After all I've been through and the slow speed of my refund this year, I definitely think I'm switching to Turbo Tax online next year.

I had my taxes done on Jan. 31st. Then on Feb. 8th, I received an envelope from them with my W2 and some other lady's form. Of course, I called and returned it today. So I drove 12 miles, one way, with the gas at $3.64. This is the first time I have used H&R in about 15 years. All in all, pretty disappointed.

I went to H&R Block for the first time. One family member with a 1040EZ, oh yes, this was free. However, my daughter took in a W2 and what she paid out for daycare and of course claiming my grandson. By the time it was over (less than 15 minutes), it was a 1040A form and was charged $277 for the fee. Highway robbery! There was no warning for the cost, just the bill after it was done. Never again. I have a CPA and he charges less than that and I have a business! Ripping off 24-year old kids should be a crime!

I can't believe the free online option is endorsed by the IRS! My sister earns less that $57,000, so I helped her use the "free" online route through the IRS link. H&R Block noted several times that it was free for those earning less than $57,000. It asked my sister her age early on in the process. Three hours later after she struggled with their overly arduous system and was submitted her finished return, it said it wasn't free because she was over 52 years of age (by a few months). It didn't say anything about an age limit prior to the full completion of her return. They then wanted $19.95. Next page, over $21.00 with tax, etc. This is what I call a scam. She didn't pay it. Also, I discovered later it never asked her about mortgage insurance. I later found she could deduct that. When she does her taxes on really free and easy paper forms and mails them to the IRS, she gets hundreds more back.

I walked and, of course, my run-in was with a retired police officer! He told me I shouldn't be walking in here smelling like that! I am I hardworking man coming to file my taxes and what I do on my free time has nothing to do with them! He then proceeded to tell me that I shouldn't smell that way, I said, "Like what?" And he said "Like weed!" I said to the man, "You don't work for the police officer," and he said, "I'm a retired police officer and I have police officer friends!" That made me so mad I told him that he works for H&R Block and not the police department and things became very heated! He then told me if I still wanted him to do my taxes. I said yes but not from him. The next lady told me she couldn't do it and that I had to leave! I guess it should be a crime for every stinking person who comes in there! If he wanted to harass people about those types of things, maybe he should stayed on the field but I came, like every other person, trying to file their taxes! Thanks for nothing, H&R Block; I will never file again with you guys!

I went into H&R block because I got something in the mail from them saying I could get my refund back faster. I walked into the Hicone Rd. office in Greensboro, NC and there's only one woman there. The woman took me to the desk and started filling in information. She seemed like she was unsure of what she was doing and I had to keep helping her. When we got to my 1099, she was completely lost and kept saying, "I never did one of these before." Finally an older man came in and she asked for help. Next thing I knew, she told him to just do the whole thing and she'd just watch. All I had was one W2 and a 1099 from freelance work I had done. I also have 3 children. When he finally finished an hour and a half later, he said it would be $399 to file my taxes. I was so pissed, I came up with the same refund at home but went there because I thought I would get my refund faster, only to find out I still had to wait the same amount of time.

On 1-25-13, I filed my e-file AZ state taxes with H&R Block at the local office. On 2-2-13, I contacted the AZ state Department of Revenue to see where my refund was. I found out that H&R block had a problem with their software and that no e-files were being accepted by the AZ DOR. I was told by the AZ DOR to contact my local office of H&R Block and have them upgrade their software to facilitate e-files to AZ DOR. So I did. I was told that H&R Block was aware of the problem and was working on them, and I would be fixed by 2-5-13. On 2-5-13, I called AZ DOR and they said it was not fixed by H&R Block. No e-files were being accepted from them.

H&R Block puts all California returns in a pending status. I called FTB to find out why my return was not being accepted and was told by the FTB that it hasn't been submitted yet and to call H&R Block to have them resubmit my taxes. Representatives from H&R Block refused to resubmit my e-file and yet could not tell me why. I paid for this lousy service and will never do it again. Caution to anyone using H&R Block. Don't pay for their service. It is not worth the wait.

This was my first time filing for H&R Block. I went in the office and nobody was there. The lady who was working just walked out without telling her co-workers. At first, I was getting a little worried but continued on. The lady just told me to come in to the office and when I asked her how much it will cost, she said it will be free as long as it's a 1040ez form. I was excited and went on with it. But then, along the way, it became a complex form and I asked the price but she ignored me. By the time it was done, she finally showed me the price of $175, but it was already too late since it was the end of the process of signing my money away. I'm never going to H&R scam artist. Go online and do it yourself; it's much cheaper!

I have filed with H&R Block for ten years. This year I wanted to file my returns myself since I hear simple return filing is free or at a low cost of $60. Anyway, I decided to go with H&R Block since I was in the system. I had a gross income of only $5,000 in 2012 because I came off maternity leave. So I'm thinking filing taxes shouldn't cost $300-$500 like they normally charge me with dependents. So I went down there and did a rough draft. The representative wanted to charge me $184.00 on a return of $2,000. Meanwhile, the advertisement on the office board says $39.00 for a simple return. I asked the manager, "How can I qualify for that rate? Especially because my info is in the system already and all you had to do was review it and update a few questions?" The manager said, "I don't know why they send the advertising board. It's not accurate. We charge people by the forms our company uses."

I've been a loyal customer for 20 yrs. but this will be my last. For the last 3 yrs, I feel I got overcharged. They let you sit there until the very end and you pay for what you think will get you your taxes sooner. They fail to inform you that you won't be getting your taxes in a matter of two to three days but, in fact, what you paid for was actually the same time frame the IRS releases funds anyway. Then they don't tell you about any delays that the IRS is having so now thinking that I'm getting a refund within a week or so. Now, I have to wait until almost April. It's like **? I should have paper filed and snail mailed it then. I know H&R Block has no control over the IRS, but they knew all this before we eFiled. They had to but they failed to inform people just to keep money for themselves.

Worst place I have ever been! I went in to have my 1040 EZ done (for free as advertised) and underwent the worst experience of my life! The woman who helped me, although minoring in accounting, missed 2 separate opportunities to get me a tax break that I had to remind her and walk her through the process of placing my request. I also had to correct her multiple times for address mistakes, incorrectly typed numbers and answering yes when the answer was no. Then after the two hour long process of filing my form and signing off on the return, she informed me that it would cost $300 to file my tax return - when I did all of the work and she did not even mention the additional costs! Had I known it would cost that, I would have done it myself. I practically did anyways.

Last year, I went to H&R Block. I was notified by a dim-witted tax "professional" that I owed several thousand dollars to the IRS. Of course, I had to pay several hundred dollars to be notified of this. I went back to the H&R specialists showing them my W4 form so that a similar thing wouldn't happen again this year. They approved the changes. It turns out that they totally didn't see that I was not being taxed for the state in which I reside. Granted, this mistake is partially because of the ineptitude of my payroll department and some would even say me, but that's why I went to so-called professionals in the first place. I went to a real accountant today and his assistant immediately noticed the discrepancy before I even spoke to him. H&R Block failed me and cost me thousands of dollars. As long as I have breath, I will yell my dissatisfaction to all willing to listen in any and all forums available to me.

During 2012, my wife did her civic duty and went for jury duty. For this, she was paid $40. On 2-1-2013, she went to H & R Block to take advantage of their offer to do the EZ 1040 for free. Instead of free, they charged $173 stating that the $40 was considered a second income and therefore we weren't eligible for the EZ 1040. You have to wonder how they sleep at night! Bottom line is, my wife, a grandmother of 7, was penalized for doing her civic duty. If we were aware of this, she would have done jury duty for free.

I consulted with an H&R Block employee to prepare my taxes this year. From the start, I was told that they charge based on the amount of schedules they have to prepare. This sounded reasonable. I am a single person, that has a home I'm renting out for the first time, and I borrowed against my 401K, etc. It sounded a little more complicated than usual. However, I am not sure how many additional schedules that would have added to the file. They didn't say. I was also charged Federal income tax for the 401K money, but when I got my 1099-R, it showed that I already paid taxes on that.

The commercials on TV and radio claim free federal tax preparations prior to February 15th. I went in today and sat with a woman to do my taxes. I don't have any dependents, nor could I claim anything as I don't own property. The only thing that I could add was the donations that I gave to my church during the fiscal year. They charged me $198.49. Their sign says that the price is for complex tax returns; there was nothing complex about mine. I don't think they should advertise something and do the extreme opposite.

I went to go file my taxes and when the guy gave me the amount of my refund, I was in shock. I was actually getting back $251 less than from the year before, and I made more money last year than 2011. I even included my student loans. I can't even imagine what the amount would've been had I not included my loans. Let's just say, I would be getting back two weeks' worth of pay if I worked in a retail store. I asked the guy why I would be getting back less this year, and he said because I'm making more money, the state is taking out more taxes, and some other foolishness. I left and I'm going to an actual IRS office for them to do my taxes.

For the past 5 years we have been completing our taxes ourselves using online services and have never had an issue. This year we bought a house so we thought we should probably have our taxes done professionally. So we made an appointment to see a tax specialist at H&R Block. They originally stated that the return would cost between $49.99-$199.99. We were okay with this figuring that my return would be processed for free as I had no need to itemize anything. We get there and wait about 30 minutes to see our "tax specialist".

I've been using the H&R Block free file through this IRS for years and have never had a problem until now. I get to the end and when I went to email my return, they want to charge me $53.95! I contacted my local H&R Block office and no one has called me back. Surprise, surprise. There is nowhere on the website that says Contact Us, Support, nothing. Open and honest, yeah right. I absolutely will not pay this fee. They can sue me for it if they want it that badly. It's the principle of the thing. How are they allowed to get away with this? It's deceptive and downright despicable. In fact, I'm thinking about filing a complaint with the Attorney General's office, the BBB and the IRS. That probably won't do much good because we all know whose side they're on. But it'll make me feel better.

I had an appointment and I sat down and was told to drop off my taxes instead and I would be called by the end of the business day. I was never called. Then I called the office around 5:30 pm since they closed at 10 pm and the professional had left! I was told by the manager that they were very busy. Fine, I figured I will wait until tomorrow. I called early morning to make another appointment with the tax professional. The tax professional was not even due to come in the next day when I called the following morning. I spoke to the manager again, and she began to angrily tell me that she told me yesterday they were busy before I could even tell her I just wanted my paperwork back, but it was not about what she had told me. It was about what the tax professional had promised to do, complete it by the end of the day and the following day I could come back in and discuss it. I was always taught that in quality customer service, you need to apologize for the mistake to calm the customer down and then accommodate them or neutralize the situation somehow.

I used H&R Block to file at home. The reason is when I was unemployed for around two years without even unemployment, I got burned by other tax software. H&R has been good with the software, but this year, when I bought the state with the federal, it was a bum wrap. It does not transfer what you are taxed for from the federal tax. It takes all that you have earned and taxes you straight up with that. There are no deductions, then it says you owe no money at all. Really?! It's a waste of my time and money, especially since I am going the easy way. I should have just gone to the library and got the forms and filed them from paper. Live and learn. Just keep yourself from being burnt. I am not paying $20 to ask them why it is this way. I already paid for the software. Save your money and go somewhere else for a state return.

I was at the Pensacola HR Block yesterday wanting to file my taxes. I was told that being military, I was able to file them for free and that I would only need to pay $39.99 to file my state taxes. I was already surprised it was that much. I got to the appointment early and waited a good 30 minutes until after I was scheduled to be finally seen. It was an elderly gentleman. He sat me down, asked me some questions and when we got started, he said I wasn't able to file for a 1040 ez and I needed a 1040 regular form because I had a retirement plan. And that form was going to charge me an additional $115. Then he said I could just leave that portion out of my taxes and that the IRS was probably not going to notice. What kind of company hires someone like that? Get it done right.

My dad and mom are on a fixed income. My mom is battling cancer. My dad has been filling taxes through H&R in Belvedere, IL and he was informed he owes $2,600 to the IRS. So now, mom is worried and dad is mad. He has been trying to contact the office, but they're only open during tax season. So he contacted the office in Rockford and they told him they can't help him because apparently, the peace of mind insurance only covers the main part of the mistake, but not the penalty or interest it has accumulated. Now my mom is all worried and dad is furious.

In January of 2012, we were living in Florida after moving there from Texas a few months prior. I had 3 W-2s (2 from Texas, 1 from Florida) that needed filed in addition to about $200 worth of moving expenses.

I paid over $350; however, I was supposed to pay less. I noticed an information was incorrect and by fixing it, the price would be less than $300. But they covered and made me pay the same amount. After I complained and talked to different people like Veronica from the complaint office, Josephy and Janeeth ** from the Astoria office, we all agreed that I will receive a check for $130 after a few days. It has been more than a year and what did I receive? A brochure for 100 credit toward my next income tax preparation. Do you think I would do my taxes with these kind of business/persons? No, I will never trust someone, especially whom has access to my personal info. Don't trust this company.

My 2009, 2010, and 2011 taxes were never filed by enrolled agent, Patricia ** (the EA here in San Francisco), even though I paid $200 for '09 and '10. I was willfully defrauded of this money, and I want H&R Block to know what has happened and take responsibility for her actions in this matter. I do have the cancelled checks she cashed for both years and IRS verification that no taxes were filed on my behalf. Please respond asap. Thank you.

Employee not trained properly - I have worked for H&R block for 12 years. In the last 6 years, I have seen many issues that cause errors in tax preparation; district managers having affairs with co-workers; hiring people without experience and by this, they refuse to hire employees that have many years of experience and go and hire folks that can't even speak English. Nonetheless, they don't go through training. Instead, someone does the training and saves the answers for the new ones. How unfair to the ones that really do the training.

My husband received a letter from the IRS stating that we could possibly owe $942 from 2010. I received the letter in September of 2012. I immediately began calling H&R Block offices because this is where we filed our taxes. I first called the office closest to our home, which was forwarded to the main corporate number who gave me the number of an office in an area a couple of miles from our home. I called that number, explained what was going on and was told to fax the letter and completed tax forms to them. So, I did. I waited about a week (maybe more), then called back and was told that office was closed and was given a number for an office about 15 minutes from our home.

Emerald Loan - I’ve been filing with H&R Block for thirteen yrs. My card was charged without my knowledge. I got the card charge reversed because it was someone else’s fault and they still denied the loan for the same reason. Everyone acted dumb like they didn’t know what was going on. If I got denied for a negative balance and the application was so called reset, there should have been another reason. I do not feel good with you guys anymore and will be taking my business elsewhere. I didn’t know that you guys didn’t care. I feel I will be going elsewhere after 13 yrs.

I have used H&R Block for my taxes for several years. Even though they are extremely expensive, they have always been friendly and never had any problems until now. In December 2011, I received an inquiry regarding my 2010 return. I wasn't worried because I knew I had the documentation and purchased the Peace of Mind contract. I made an appointment, brought my paperwork in and voila, all was taken care of, or so I thought. In October 2012, I received another inquiry that included five items - one being the item I thought Block cleared in December 2011!

H&R Block filed my taxes wrong 3 times and I missed the deadline. I was going through a divorce. I filled separately head of house hold. H&R Block said I would get $1,800 back in 2008. They had to do amend twice because they forgot to put head of house and then something else. Bottom line, the store closed did not tell me. I had to hunt my taxes down by calling the nearest city. I found my taxes but the gentlemen took them home and were on vacation. By the time I got my taxes 2 months later and turned them in, I lost my refund. H&R Block told me they did not care.

My daughter had her income tax return done by H&R Block in Lynnwood, Washington at the mall since it was close to her work on April 13th, 2012. The tax preparer added two years together, 2010 and 2011, and when my daughter questioned her about adding two years together, the tax preparer's response was, "I know what I'm doing. I have over 10 years experience."

On Friday, September 14, 2012, I had my taxes completed for 2011 by H&R Block at 2931 Wilshire Blvd in Santa Monica. All went well until I found out that they charged me twice once electronically and then physically deposited the payment to them in the bank. Both checks cleared my account and I cannot get a refund from them. It was $326 x 2. They are very difficult to deal with, have somewhat bait and switched me regarding the refund. I received an email from the district manager who told me that a check was being overnighted to me on 9/19 and I would receive it on 9/20. No check. Be careful dealing with them if they make an error whether inadvertent or not. Please post this. They have put me through hell.

I have gone to H&R Block for two years; 2010 and 2011 tax years. This year, I went in to do my taxes and found that I owed $8,000, which by the way I did not owe last year. Our income increased $1,000 but no other changes. I could not understand what happened. I researched and found that the tax preparer did not add one of my W-2 incomes for retirement in 2010. I brought it to his attention and he said let’s just wait to see if the IRS catches it. They did the minute I filed the 2011 taxes. H&R Block did pay the Peace of Mind however, requested me to request an abatement for the interest and penalty portion, which by the way is not a part of the POM agreement. It is the standard guarantee everyone gets.

Upon investigation, I found out that my taxes were never filed because the H&R Block representative forgot to hit the "enter" button and send it out. I went early in March to be sure they would be done in time, because I cashed out some TSA's I owed money, which was fine I had taken that into account. However, I wasn't aware that they weren't submitted and when they found that it hadn't been sent, I was told that they were sorry and would pay any penalty/late fees when they arrived.

I dropped out of the class because:

H&R Block is the worst place to file your tax. I took H&R Block’s service to file my tax in March 2011. They took $163 for submitting the tax returns. After waiting three months, I did not get my return. I called H&R Block and they told me to contact the IRS and said that they have already filed it. I called IRS and come to know that my file had never been sent to IRS. I called back H&R Block, and after 9 attempts, I find out that they lost my information and paperwork. This is July, I am still waiting. However, the good thing is that they returned my $163 that they took for applying.

I was sent there from one of the other offices because the lady who had done my taxes said their office was not equipped to do corporations. The man who did my taxes informed me that they were due that day, so we filed an extension. That was in February 2010. Since I had not heard anything, I started calling in June. I could not get a hold of anyone at that office, so I called the other offices. Finally, I spoke to a lady who said she would get a hold of them for me. I never heard anything back. So in July, I called again and the lady I spoke to then was very nice. She called them and called me back, and told me that she spoke to a lady from that office and they would relay the message.

I went to H&R Block in 2011 to file my taxes. Linda, the tax preparer, showed me on her screen two options on how to file: one with my unemployment and other without. Then, she told me I would get more money not claiming my unemployment. So I did not claim it; she never informed me it was fraud. This year, I received a letter from IRS stating I owed $4,000. I contacted H&R Block at the beginning and it took the manger at least one month to get me in touch with the right person to handle the claim. The lady from Block informed me to bring my tax packet and I did. The receptionist made copies and it took a month or longer to hear back from them. My claim was denied and the reason I was told was that I didn't bring my packet in, so I went back to H&R and asked her why she would file a claim without proper documents. She had said nothing so I left and called customer service. I was told to go back to the same location to file another claim, which was denied.

My husband and I took our tax information to H&R Block in March. This is mid-July and they are still not done. I have complained three times and the first time, I was told they needed more information. I took it to them right away. Several weeks went by and no contact so I called back. I was told the person who was doing my taxes had a sick family member, but was almost done with them. She needed to ask a few more questions to my husband. She promised to call the next day. She never did. A few more weeks went by and no contact, so I called and complained again. I was again told she needed to ask my husband a few more questions and would call back next day. She did not.

I did my taxes in May. I was told I was going to pick up my check on June 6, but the office was closed that day. So, I went the following day. I called ahead to see if everything was okay. The receptionist said, “Oh, I have to call you back in a bit to see were your check is." So, I waited for 2 hours and there was no phone call back. I just showed up at the office and asked, "What’s wrong?" Well, it turned out that June 6 was the last day the office could print out the check, but since the manager went off on vacation, “She forgot to tell someone to come in and print them out.” That’s from what the receptionist told me and she won’t be back until the following week and the bank is going to print it out for me and I will receive it by June 17, 2012.

Last year, we had our income tax filed out with HR Block. They didn't file the form outright and we paid in a lot of money so we had extra taxes taken out this last year and guess what, we had to pay even more. So I told them to forget it. We went somewhere else and we found out your tax preparer was wrong and we got back the money. So they looked at last year's and guess what!? Your people had filed it out wrong. Last year, we had to borrow money and pay interests on it, so when I asked them about the guarantee, they all but laughed in my face. "Sorry," they said, "it doesn't apply to this case." I figure that you would lie! We had to pay extra money to get last year taxes redone and we had to pay interest on money we weren't supposed to owe. So if you think I will ever go back to HR Block, forget it and I am telling everyone that will listen about your lies!

Duplicate mortgage interest entries on CA State Tax 2008 - I got a notice of assessment from the state of California in 2012 for the 2008 taxes that I filed using the online software. The online software calculated in my mortgage interest multiple times on the state form, twice. Three years later, I am being contacted by the state for an error that the software made. This is the responsibility of H&R Block and the reason why one would pay to have taxes done (so that you don't have to read fine print). I know of another person who this happened to in the exact same year and was also notified recently.

I met with an H&R representative early in March and was told she would review my last 3 years' taxes for free. She explained how busy she was, but promised to review my 2008 taxes before April 15th when the chance to amend them would end. She didn't do as she promised and I lost a $10,000 tax deduction because of it! In addition, she never called me even though I left several messages for her. They don't keep regular hours after April 15 and the phone number goes to service somewhere out of state. I finally called when someone was there and was told they were booked that week. I had to explain again and again that I wanted an appointment, at a later date then.

I traveled 30 miles and made 3 trips to get my 2011 taxes filed. After the third trip on March 3, my taxes were finally finished. The tax professional informed me that my taxes were e-filed. The tax preparer informed me it would take two to three weeks to get my refund mailed to me. I paid the cashier $427.00. After two weeks, I checked with the IRS to see when to expect my refund. There was no record of my taxes being filed. I called the office to talk to the person that prepared my returns. I was told to leave my number and she would get back to me. I was never contacted. I made several attempts to contact that person. I contacted the H&R Block’s head office and I was informed that they would send an investigator to see what had happened to my return. I was informed then that I would get a full refund for my tax preparation fee.

Taxes at H&R Block - I left tax info with preparer. They had it for four weeks, lost paperwork; not in IRS database, unable to file. I had to pull any info left there and go to another tax place.

I filed my taxes on February 8, 2012 with the Fayetteville, GA H&R Block tax office. The filer told me she was new. However, she assured me that she knew what she was doing. After waiting 4 months and constantly calling the IRS to check the status, I finally received my taxes on May 3, 2012. Apparently, due to the first-time home buyer's policy 3 years ago, there was additional info that should have been filled out. I am not a tax expert; therefore, I did not know that. And now, I am out almost $400 for preparation fees.

I went to file my taxes with H&R Block as usual. Because I had cashed in an account that had some stock involved, they had to use a more complicated form, but for the young lady who does my taxes, I know it was not that difficult. Then I found out that when they filed my taxes electronically, someone else who had stolen my social security number had already filed. So the money they charged me for filing electronically went back into my checking account which by the way was 3 times more than my refund was. I think the fees they charge for filing are outrageous! I had to go down to the IRS and re-file a paper form. I think H & R Block should have refunded me the electronic filing fee since it did not go through. The next day, they took the money back out of my account. When I questioned them, they said very sarcastically, "Well, it's not our fault your social security number was stolen, we did our part." Is there no such thing in this world as being compassionate? I really feel they should have given me all or at least part of the fee back because it did not go through.

I saw on the internet that H&R Block would do small taxes starting at $275. So since I had a small business, I would try them. My bookkeeper had all the information laid out and went with me to clarify any questions. I was told it was a simple return and had a loss carryover and would owe no taxes. She filed for an extension and apparently laid it aside to take care of others. When it was finished, she billed me $745; $80 for Form 1120, $90 for Form 4562 and $275 for stat Form 600. Since all she did was plug in the numbers from the bookkeeper (and she failed to do a correction that the bookkeeper pointed out to her), I told her that was excessive. She said the fees were set by H&R Block and she had no control over them. The state form is filed out by the software with info directly from the federal info make a $275 fee ridiculous. I will never use them again and won't hesitate to point this out to any other potential client that I know.

We filed our taxes on February 20, and we had the runaround of checking where my refund was online. We were supposed to get our refund on March 5, according to H&R Block on our papers. Then, it went to March 13, then the 20th, then the 27th; and then it went back to the 20th of March. Then all of a sudden, the thing said my taxes have been received and was being processed.

My wife and I have been using H&R Block since 2007, but this year has really been the "straw that broke the camel's back". We went in with our 2011 taxes, got a rapid refund and they charged us over 500 dollars for it. Then four weeks later, no money, checked the IRS website and it's being processed. Two more weeks went by and we got a letter from IRS stating that we never filed for 2009. This was true, so why didn't they pick up on that this year or last year even? I mean after all, they're supposed to be the pros, right? Yea, right. Well, anyways to make a long story short, here it is 3 months later. Still, our $3500 is floating around somewhere, and get this. H&R still gets their 500 dollar cut for doing no more than giving me a headache! My co-worker e-filed in February, and got his check within a month, for free. So I hope everyone that decides to go to H&R reads all of these reviews and then do their own taxes. They should be out of business. I don't even see how they can call what they have a business and sleep at night. They are ripping people off and I have had enough. I hope all of you hard workers out there don't get ripped like we did.

I usually do my own returns, but decided this year that I would make my own life easier and pay a "professional" to take care of a task I'd never enjoyed. I dropped off all my financial records with an H&R Block accountant to have two returns prepared. The next day, I stopped into the office again to drop off an additional W2 and the accountant told me he'd have my returns done that day. I never heard from him again. Apparently, that office was a pop-up office, open only during tax season. I called nearly everyday after that trying to find out what was happening with my returns. I never reached anyone who knew anything and was promised everyday that someone would call me back. No one did.

On January 31, 2012, I went online to your live chat preparation and thought I completed my federal and state tax returns. My tax person was Linda out of Hicksville, NY. By the beginning of March, I had no return. I went back online to find out what and where my tax recorders were. No one could find my account, and it took me a while to find my tax preparer. I left messages for her to call me as well as computer messages, and she didn't. By the time I got a hold of her, it was well into March. She said, "I didn't complete the online forms." Now why she never called to let me know this, I have no idea. So, she told me what I had to finish them.

April 17th, 2012 was the last day of filing taxes this year. Me and my husband decided to get our taxes done through a professional individual rather than using a software on our own. Had we known of what was coming ahead, we would have never stepped into the premises of H&R Block at 350 Rt. 3 Clifton, NJ 07015. We met **, the tax consultant, on Saturday, April 14th to do our state taxes as we had already done the federal part on our own. She asked us to drop in the details of federal tax on Monday (April 16th) and said that we can be at ease and promised that she would leave the paperwork ready at the front desk on the 17th, and we can drop in anytime to collect the papers. Being a working couple (my husband works at short hills and I work in Downtown New York), we knew we could not pick it up before 6:30PM on a weekday.

I have been going to H&R Block for years, but utterly regret going this year. The competence of the so-called tax professionals is below kindergarten level and very insulting. I have never owed taxes in my entire life until I allowed the H&R Block office in Capitol Heights, MD do my taxes. They not once, not twice, but made errors entering my W2 information 3 times.

After a fairly straightforward tax preparation, involving 4 W2s and the sale of a house, I was presented with a bill for $630 for 70 minutes work. That's more than 50% of my refund. Their website shows reviews and praise, but no place to take my review or express a concern. What a rip off.

I went to H&R Block for my 2009 taxes. I guess I was audited for that year. I went back to H&R block for help. I have been the one dealing with the IRS for my refund from this year. Even when I went into their office, I was the one put on the phone to still deal with the IRS issues. I have sent in all required documents, and I’m still getting the run around treatment. I need help in resolving this issue, and have paid for the service of in case I get audited. They have not stood behind their insurance on this. What can I do, I really could use this refund now.

We received notice from the IRS regarding our 2009 federal taxes saying we owed $550 additional taxes. We pulled out our 2009 taxes and noticed a mistake was made by the tax preparer. We tracked down the tax preparer as he had since left H&R Block because he felt guilty with the outrageous charges. He wrote a letter stating he made the mistake. We took the complaint to the highest level available to us. They informed us they would not pay because we could not prove that we did not estimate a 1099 amount.

My husband and I went in to file our taxes with H & R Block. We made an appointment, went in and had to wait 15 minutes because our person was late. Then we get our taxes done, W2's and 1099's. We filed a 1040, not complicated. We spent 1-1/2 hours doing the taxes, not once did they find any extra money for us that they keep showing on their commercials on television. When we got finished, we owed IRS and then we were told it would cost us 510 dollars for their fee. It cost us more to pay them than what we owed IRS. They made a courtesy call to us and I told them that we wouldn't be going back to them because they gouged us.

In late March I knew I was getting close to the deadline to getting my taxes done. For years I have gone to a local CPA business where the preparation has cost me $120-150. I am a single mother, have two children, one job, don't own my house, and have tuition interest. Since I was running late in getting them done, and I know the CPA firm gets busy, I decided to go to H&R Block to get them done. Mistake.

I prepared my tax return online using the H&R Block’s "free" version. When I completed the return, I was not allowed to print or file the return without paying $34.95. I have reviewed other complaints that confirm that this happens to many people who use this "free" service. What a scam. I would be more than happy to have an attorney contact me. I find this outrageous and they should be punished for their unfair and deceptive practice.

H&R Block charged me $400 to file as a single with 1 dependent. Not even close to the advertised rates on the wall. The worst part is that even though I had given the woman the W-3 for my nanny, she did not calculate the Schedule H for the nanny's Medicare and SS taxes. I found that out when I checked through my return last night, just to be extra sure. I called and the guy had no idea what I was talking about, kept talking about my deductions.

I went there after I saw their advertisements. I expected that I would end up paying less than $150 for a fed and 2 state returns. I was implying that this company employs tax professionals with better knowledge than others. As we were going through the pages on the software, I soon realized that the person I was discussing my taxes did not have sufficient knowledge. He did not even know how to deal with 'V' items in the box 12 of W2. He made a major mistake by filing a 1040NR form instead of the regular 1040, which is why they could not e-file my fed and state returns.

My husband was unemployed for 7 months in 2011. He took a job at Trader Joe's just for health benefits (we were paying almost $1,000 per month in COBRA expenses). I am self-employed as an actress and performer. However, I was pregnant during 2011 and unable to perform. We made less than $40,000 - AGI $24,000. My husband thought that it would be cost-effective to use a large tax corporation like H&R Block rather than a private CPA firm. Several such firms gave us quotes ranging from $275 to $500 - mostly flat fees for the preparation.

I've been using H&R Block/Tax Cut software for 10+ years. After this year, no more. I don't even know where to begin with this, but it's obvious the H&R Block software development/design team have no clue what they're doing. I should have known when I came across the following errors that there was going to be trouble. For starters: In previous years when I've done my taxes with H&R Block tax software, I was always prompted to enter my property taxes for my house, but not this year. I had to hunt and search for the field to enter my property taxes. Thank goodness I knew to look for this and caught this before I filed because it made a $3k difference in my tax return!

It has taken me all day sitting around trying to file my return and the website message keeps saying, "You have tried 3 times to sign in. Wait 20 minutes and try again." And I waited only to keep getting the same message even after they emailed link with info. It’s so frustrating. They claim it’s free but charge for state return before printing last year.

Unbelievable charges, definitely robbed & not pleased! - I have an MBA, and am one of those 24 million underemployed/unemployed professional folks out there, working 2-3 restaurant jobs, and whatever else I can do, to pay my bills legitimately. I have never paid more than $150 for a long-form itemization of my taxes, and that is for many years of filing the very same way, in several states. So I moved to NC last year, and needed to file a state income tax in addition to the federal. Okay, fine. I'll pay another $50 or whatever... that seems reasonable enough - no.

Simple, today 4-14-12, my wife and I had our personal income taxes prepared by H&R Block, as I have done for many years. Our return was identical to our previous years’ returns, which cost us $290.00 for 2010 returns (which was nearly 30 more expensive the prior year, 2009). This year, we were charged $494.00 for our 2011 tax return preparation. This is an absolute outrage and completely disgusting! These were not the rates advertised on the wall!

I am 57 years old and have been filing taxes for years! I have never ever spent more than $100.00 to have our taxes done and we have always gone long form. We just moved to Houghton, Lake Michigan and saw that there was an H&R Block at the end of our street and decided to give it a try. The lady there charged us $280.00. I came home and cried because we are now down to one income and it took a huge chunk of money out if our daily living expenses. All I want to know is how you guys can sleep at night knowing you charge more than a fair price. I still cry every time I think about how we would spend $100.00 and ended up with $280.00.

We have been dealing with your tax service for years and that is about to end. Having our taxes done this evening and getting a statement for $402.00 for less than an hour’s work and not to be told until after the service is done is ridiculous. We are not even middle class any longer and businesses like yours take advantage of people because we have to get taxes done. When I tell people what we were charged they are even surprised. First thing they say is that we are paying for the advertising. I am beginning to believe it. Some of these folks are business owners and somewhat wealthier than we are. You should be totally ashamed of your tactics. At least let people know how much your services are.

Well today, April 13 2012, I went to pick up my taxes and they won't give them to me because they wanted $520 to file them. Are they kidding? I have to pay in and they are trying to screw me. I have to file for a suspension on them so that a regular tax person can do them, they usually charge $120. I dropped my taxes off in February. I didn't hear from them at all and I just assumed they would call if they get done. But I went to pick them up and found I can't pay that. So I have to say, these are crooks in my book, I will never try them again or recommend them ever to anyone. I am mad as hell.

Very, very, very dissatisfied, worth was not even close to what they charge. I could have done it myself and been better off. No savings at all. All that old girl could say was, you have to pay. I would have been much better off going to Walmart. One of my businesses she would not even write it up for me. This old girl was a school teacher, sold out to the government. When I would ask about what we had claimed, she did not want to tell me. I got people waiting, you got to go. What a joke, their office was always empty. H&R, you got me this time but never again. This is the worst I have ever been ** doing taxes. Oh, did I tell you I don’t like H&R Block. H&R Block is a **.

First off, this is the very first time in my entire life that I've had to pay in taxes. The woman who assisted us at H&R Block e-filed for us, without adding my son as a dependent. But because she had e-filed it, without even giving us an option to wait before it's filed, we had to wait for the State return to come back before making an amendment. It should be noted that my husband and myself were in total and complete shock at owing the government nearly $3000 when we've never, ever paid in before, so we should have been given an option of waiting for a day or two to go over our own paperwork before everything got filed. I just can't see why she immediately filed our taxes when she saw all the blood escape from our faces when she said we owed money, when we make just over minimum wage! There is something really wrong when you don't have anything but now owe money on top of it! So, we had to wait for the State return to come back before we could amend the original return. That was on 1/15/12, and the State return showed up on 03/19/12!

Website issues and clueless support - I filed last year online and overpaid for the convenience of filing online the day before tax day and I made the mistake of waiting too long to file this year. Luckily, I did not wait until the day before because it's taken me countless hours and 2 trips to the storefront help centers to finally get my taxes filed. I used the "free" version for Federal, which resulted in $63 in fees.

had a thick accent that I could barely understand. She made no suggestions for any tax credits that I may have gotten, and at the end, she charged me $331 for the very same service or less than I had received the previous year, because she said they were under new ownership and that I got a break last year and it was actually less than last year. How is $331 less than $110.00?

I was preparing my taxes for the first time online through H&R Block and I thought it's a little confusing, so I booked an appointment with a tax rep to get a better sense of what was what. The prices were clearly posted on the wall behind the check-in counter and I expected to pay $99 for a regular 1040 with no dependents. I am a student not living with my parents and I make $14,000 between two jobs. Based on my roommates in my similar situation, I was expecting to get a good amount back on my return. After 15 minutes of the tax rep telling me about the other services they offer and 10 minutes completing my taxes (they were mostly filled out from when I attempted H&R online), she told me I owed $100 on my federal.

I had my taxes done at H&R Block in New Mexico, and I was charged $268.30 + $30.00 for peace of mind (more like peace of nightmare) for a total of $298.30. They filed and told my money would be in my account by 04/09/2012, both federal and state refund. I waited 45 minutes to 1 hour past our appointment time to begin taxes. Now, mind you, had H&R Block done my taxes 7 years a on paid a high rate.

Me and my husband filed our taxes yesterday and after learning we owed the government, we also were charged a hefty $243.50 for filing a very simple tax return. So we ended up paying almost $500! By Facebook, I was told that one is charged based on the "complexity" of the taxes filed, but this is a blatant lie. We have been loyal customers for years but no more, we are done with this company. They are in the business of taking advantage of their customers specially now that the whole country is undergoing dire economical turmoils.

I was told it would be around or "at least" $300. After 2 1/2 hours, I was told I owe $870.50! I walked out. They said I did not have to pay for the tax preparation, but that I wasted their 2 1/2 hours. What about my 2 1/2 hours! What a horrible, horrible, deceptive company. I called the 800 phone number but was given the runaround, so I couldn't even report this. I guess it's because it's acceptable practice to the corporate office.

H&R Block has outrageous charges. I made $11,000 last year. I went to H&R Block and sat there for less than 30 minutes and they charged me $310.00. This is the first year I have filed without my parents. Never again! That was a learning lesson!

We have had our taxes done at the same H&R Block for 10 years. I was appalled when I went to get my taxes done, and on the counter they had literature to vote for an area politician. The problem is, he is running against my husband. When I questioned the manager (whom I have never met) she was very snotty and flippant. Do you not think it is strange that you have no problem taking our money that we make from our jobs and then support someone openly that does not use your business?

Horrible Service, Overcharged - I am an American living in the Netherlands. I have used the 2020 K St. NW Washington DC H&R Block to file my taxes for a few years, mainly online, but recently through a tax agent in the office. I am very unhappy with the service I received from the H&R Block tax agent and office manager of the 2020 K St. NW Washington DC office. It has taken over 2 months to file Federal and State tax returns, and the charges totaled $435.

My daughter is a college student and had a part time job. She only made $7,538 in 2011. She has a checking account where she received 6.35 in interest. She went to H&R Block in Morehead, KY to get her taxes done. They spent a total of 22 minutes doing her return. They charged her $377.00 to get her taxes done. She asked them why it cost so much and they told her that it was what they charged to do a return like hers. Since she had never had her taxes done before, she didn't know that she was being overcharged or that she had the option to leave without having H&R Block complete her taxes.

My husband is self employed and made less than $30,000 this year. I was not working this year so my income wasn't even included or an added form. He had all of his information ready and all of his deductions. The woman who met with him took only 30 minutes and charged $400! We are so upset.

I called the year round H&R Block in Nampa, ID to ask what their fees were. After answering a few questions, I was informed my fees would be around $80 for both state and federal as they classified me under the simple form. I arrived to their office at the scheduled time, waited 15 minutes before someone walked up to apologize and inform me that my consultant was running behind and it was going to take additional 10-15 minutes before I would be seen.

The manager of Parsons H&R Block didn’t know how to do my taxes because I am exempted from Kansas State Taxes. She went ahead and did my taxes the regular way, waving her hands around saying she didn’t know what to do, that I would just have to pay $488 in state taxes and sent me on my way.

I normally go to H&R Block to get my taxes and I have never had a problem before now. The lady who normally files my taxes was unavailable last year so I was asked if a different person (let's call her Jamie) would be okay. I said yes- big mistake. My husband had recently passed away and I was given a check to bury him. When I turned that information in (along with the rest), Jamie wrote it on my forms. However, she didn't add it to the form that says how much money I got. Well at the time, I was guaranteed that they would take a second look, that their work was good on its word, just like every commercial says.

H&R Block filed my 2010 taxes with the Peace of Mind guarantee. I got audited and the IRS found my taxes were wrong by some $30,000. I filed for peace of mind reimbursement and I am still waiting for the outcome. They are saying I need to show my 2006 taxes, but I do not have them. The adoption credit was filed on my 2010 taxes, but it was filed by the tax advisor for $48,537, which was wrong. At the end of December 2011, I finally got a tax refund from IRS, but I have not had any satisfaction on the Peace of Mind program I paid H&R Block to file for me.

H&R Block filed my taxes on Jan. 24, 2012. My direct deposit for federal was not deposited within the 2 weeks. I called IRS and was told Discrepancy in Income. Due to H&R Block preparer had put business loss as income. Per H&R Block, they did nothing wrong. I paid $364.00 for taxes and still no tax refund as of March 28, 2012.

IRS Audit caused by an H&R Block representative not filing properly - The non-filing of proper forms caused an internal audit which resulted in $20,000.

H&R Block messed up our 2010 tax return - Our tax return was completely done wrong, which has resulted in a 5,000$ bill from the IRS. They are admitting the return was done wrong, but are not doing anything about it, including returning fees and interest.

I was audited by the State of Arizona for my 2007 taxes. I called H&R Block office and made an appointment. I took off from work. My appointment was for 2:30pm. At 3:00pm, Mr. ** rushed up and took me back to his desk. He glance at my letter and printed up a form. Then it was good-bye.

Compliance Fee Charges: Why is H&R Block charging huge fees for doing returns and on top of that a $4.00 compliance fee. This is not a fee that should be passed on to the customer. Is this a fee that the company or the tax preparer is benefiting from and then writing off on his/her taxes at my expense? Someone needs to look into these fees and make them properly list the prices so customers don't feel like they are being gouged by this company.

Identity theft, Illegal court action and felon still working at H&R Block - I sent **, office manager of H&R Block located at 2441 N. Maize Rd. Stes 103 & 105, Wichita, KS, my W-2 form. Not only did she not even touch my state taxes, all she did was give my personal earnings information to fellow H&R Block employee at Central and Maize, **, who maliciously used this information and tax money. ** helped her acquire illegally from the IRS and open up a fraudulent case in Wichita Kansas for Emergency Child support. She is still working there and I want her prosecuted for tax preparation crimes and I want her fired. She is still there cheating and lying on innocent victim's tax forms.

Active trader filing 1099 - H & R Block of Redding, CA is charging me $7 per trade to do my taxes. What if I was a day trader and made hundreds of trades per year? This doesn't seem reasonable.

I called the H&R Block in Rochester NH, Route 125. I asked them to tell me about the company and why I should choose them to file. This would be my first year filing and I wanted to know what my options were.

The H&R Block program, for no apparent reason, doubled the amount of tax I entered as paid for the year. As a result, the State refund indicated was inaccurate by several thousand dollars. While awaiting our State tax refund, we were contacted by the CA Franchise Tax Board and told that the refund we were expecting (and counting on) was in error and we would be receiving be about 1/4 as much as the H&R program indicated it would be. Although I reviewed the return before sending it in, the error was buried in the return and no indication in the calculations raised a red flag. I have also used H&R office services in the past. For the last couple of years, I used Turbo Tax but decided to used an H&R package this year. I will return to Turbo Tax and never use H&R Block going forward, either on-line or in office. Never ever again!

I visited H&R in Hampton Falls, NH. Bruce did a look and see. I indicated I would be getting a refund on both state and fed and asked to give me his cost. A week later, I am told I owe both state and fed, and he almost doubled his cost! Never again!

I don't understand how a company as big as HR& Block could be such thieves. I went to HR& Block last year in 2010, to file my income tax. As I sat patiently in the local office as the gentleman prepared my 2008 and 2010 Taxes. Upon completing it, he gave me loads of papers to sign. After that, he explained to me that I was unable to receive my refund until I paid my filing fees which came out to $171. I was supposed to receive a little over $2,000 in refund but I wasn't in dire need of the money so I let my paper work sit in the office until March 2012. I went back and filed my 2011 returns and they were supposed to take out a total of $214 and $34.95 for bank fees. They ended up taking $214, $34.95, and an additional $75? Where in the world did this $75 debt came from.

I have been going to H&R block for almost 10 years, until this year, it will be my last. In the 2010 tax returns, my tax preparer never asked about my 1099 form from my investment firm. I was totally depending on her asking me what documents are required to file since I was paying her to do my taxes. However, no comments. Hence, IRS sent me a letter that I owe them money for 2010. I confronted her, so she filed the amendment at additional cost, very poor service.

They made a mistake on my tax refund. H&R Block filed me married and filing jointly, when I told them I was separated and filing as a head of household. They owe me $1,275.00 from 2008 taxes. It's their fault, not mine. I want my money that's owed to me. Thank you.

I paid over $58 for H&R Block online so I could file electronically as I am in Afghanistan. When done with the return, I was told that I could not file electronically because of a charitable donation. BTW, it was the same donation I had in 2010 and I filed that year electronically. I went to the online chat and received no help and was cut off 3 times trying to get help. I was scammed by H&R Block.

After having my local H&R Block office complete my federal and state taxes, I went home and reviewed the forms. They calculated I owed $2300 federal and would get $120 back from state. I realized after looking over the forms, the lady had entered my HSA distribution incorrectly. I figured out myself what she had done and why the tax they showed I owed was so high. I called and explained to them what they had done. They verified I was correct and corrected my return. Now I owe $99 federal and will get $300+ back from state. I simply said, I can buy a $60 software and do better than this myself instead of paying H&R Block $230.

H&R Block collects ridiculously expensive fees. The fee that was quoted to me at the end of the session was almost $300! My taxes are about as uncomplicated as one can get. I was told I could decline. However, everything was completed so I hesitantly agreed to the fee (which I'm sure they count on people doing). I am definitely going to use another service next year and I have told all of my friends not to go to H&R Block. It's terrible how they take advantage of people!

I went into an H&R Block to see if I could get an appointment, they were nice and I was told I could have someone do my taxes right then and there. I asked the preparer if I could have the 1040EZ and explained that I had always used the United Way to prepare my taxes for free, since I made under a certain amount. However, this year I had 2 state returns so I couldn't use the United Way and was nervous about filing online myself. She explained she would see if I could do the 1040EZ. She began the process and then at the end, told me no, she couldn't use the 1040EZ and charged me $454.00. She then gave me a coupon for $50. I was in shock at how much I was charged but I did not know that I was allowed to say no at the end. I was not made aware that it was a "quote" and that I could have taken my things and walked out.

I have had my taxes prepared at H&R Block for the past three years and always paid roughly $40 for tax preparation. I am on a fixed income and receive no refund each year. This year, I filed for 2011 and was charged $237. My taxes were prepared by ** in the Burke, Virginia office. I am due a refund and have past documents as proof. Please address this matter as soon as possible. Thank you.

I filed with H&R Block, they charged me over 500 dollars and filed my taxes incorrectly. I talked to the GA Department of Revenue and they explained what was done incorrectly. Then I called H&R Block and they tried to blame it on the Department of Revenue. This is ridiculous, I can mess up my own taxes for free.

We filed our taxes on 2-6-12; afterwards, we were told we would have our taxes back by 2-15-12 and was expected to pay $300 for them to prepare. The 15th came and I called the office. The lady said that there was a glitch in the system with IRS and I should have it any day now. I called everyday for the next week to see if they have received "any" checks to be printed and the same lady claimed that she had not received any checks in yet. I was told to call the 866 number to call on the card they give you after you file. Basically, they are trying to blow us off and said if the message said that there was a check ready, there would be one waiting for us at the office.

I went into H&R Block to file for 2010 income tax. I got a settlement from a sexual harassment lawsuit. My tax professional said that sexual harassment lawsuits are not taxable. I told her I needed a second opinion so we enlisted the help of a senior tax professional and the manager at H&R Block who all told me the same thing. Well, I recently got a notice from the IRS stating I did owe taxes on the money to the tune of $6,900. I got the "Guarantee Waiver" so that if H&R Block messed up, they would be held responsible. They did not honor that and have never contacted the IRS on my behalf and have left me stuck with the money. I'm pissed.

The second time, I was advised by the Franklin, NJ office to file extra income as an SCH is not a business. H&R Block is charging me $424, which was not disclosed upfront. Last year's charge was $600. Don't let them file it. Their website says, "You don't pay until you’re satisfied". I called and asked for my personal info back. To charge that much money and they are not available to reach after 4/15 is absurd. Mrs. ** has to keep referencing books and suggested that I do not file as a business this year and close business. She failed to put "final return" on business taxes last year and did not return calls. They charge CPA rates and are not CPAs.

I have gone to H&R Block for years to have my taxes done. This year was the biggest mistake I ever made. I went to the office at the Shoppes of Graylyn in Wilmington, DE. I was given the supposed tax professional ** who does not have a clue what she is doing and wanted to argue everything from the time we started to the time we were done. The biggest conflict was that my financial advisor who is not H&R Block takes his fee out of my 401(k), which is legal thing to do. She does not believe this or want to believe this even though I put her in touch with him. Is it the policy of H&R Block for their tax advisors to give financial advice, even though they don’t know what they are doing? She thinks so. I will never go to H&R Block again for anything. They are total rip offs.

Taxes filled by H&R Block and I never received check. I filed taxes for 2012 on February 9, 2012. It is now March 15 and I still haven't received my tax check. I don't owe anyone. I'm irate! I will never have H&R Block prepare my taxes. Had I been lying, I would have never taken the time out to write a customer compliant.

After wading through hours of poor programming, the program tells me that a return has already been e-filed for my Social Security Number and that I should contact the IRS and mail in my return. I contacted the IRS. It has not been e-filed. I can't get back into the program to try again. Oddly, the interface to accept my payment works perfectly. After years of suffering through H&R Block, never again.

On Monday, February 13, 2012, I went into H&R Block in Monroe, NY to have my taxes done. Upon sitting down with the agent, I inquired of the price I would be charged to have my taxes prepared. The agent informed that she was unable to give me that information because the computer generates the price according to the number of pages used. At the end of the session, I was charged $373. I was not expecting this amount. I feel the agents at H&R Block are misleading people into getting their taxes done and once your taxes are done, forcing you to pay outrageous prices for your taxes. I should have been given the opportunity to decline this amount but was forced to pay because I would not get my taxes back. They advertise your refund will be issued within 10-14 days. It is now March 13, 2010 and I have yet to receive my refund. I now have to contact the IRS to ascertain the issue with my taxes.

H&R Block’s Emerald Card is a joke. This is my first time using H&R Block to prepare my taxes. Boy, was it the worst. I found out that I would be charged if I don't use my monies that were placed on their card in 90 days. If I transfer all my monies off their card into my checking out, they will also charge me a fee of $25. I not only don't get any interest on my monies if I don't touch it for a while, but I'm being punished if I don't use my monies. What kind of ** is this? This is nothing but a big scam.

First impressions are everything. After walking in the door and sitting down at his desk, the H&R Block representative asked if we wanted to see a joke on his email. He shared a joke that was bashing President Obama. He thought that was funny and an appropriate thing to do. Well, that was not our point of view and told him so. This was the first "red flag" and we should have walked out then. We started into the tax forms with him and he was fully aware of all that we had to do, as he filled out a checklist up front. He did not know anything related to medical expenses or anything related to education accounts.

I paid to have my taxes done at H&R Block in Topeka, Kansas since 2008. I got a letter in the mail last week from IRS saying that my 2010 taxes were incorrect. So, I took them into the office and had them reviewed. Come to find out the tax guy forgot to add a W-2 to our income and that caused our income to be less than what IRS showed we made.

I filed over 14 days ago. I want my tax returns. What’s going on, and why was $3,400 taken away from me? Please someone help me.

Last year I went ahead and used H & R Block to do my taxes since I had some different filing situations after a medical discharge from the military, after 13 years, which I was paid a severance payment and figured I would have a tax "professional" do them.

First I need to say that everyone else in the building seemed very polite but I get the one grouchy, rude and condescending older fellow. I only went to H&R Block because when I did my own taxes, I ended up owing over $4k so I thought I was doing something wrong. Well, it turns out that not only was I right but I also got the pleasure of being treated as if I was an ignorant, unprepared, boorish person who was lucky enough to sit down with this "tax expert" who kept asking questions about my return to his colleagues because he couldn't figure out why he kept getting an error on my return (he put info from w-2 into wrong block).

I received a letter in the mail which said I would get my taxes done for free for the RAC which is the one- to two- day. We all know they don't have that anymore, not the 7-14 day crap. So they charged me for a simple return of $324.50. I have used them for 6 years, and I will never use H&R block again. They are the biggest ripoff out there. I will go to Amscot or Jackson Hewitt next year, and I hope the rest of you, taxpayers, do too. Again, do not trust H&R ripoff block.

My husband and I went there this year for the first time; we filled joint. They sent it out and it came back once because something was filed wrong. Then they called themselves fixing it and sent it off again. It got sent back again and this time we were told it was still an error but we qualified for a credit. After sitting there and watching this person put the information in and apply this so-called credit, I was getting irritated. I got a call the next day saying it had been sent back again! This time because I have allegedly already filed taxes and to no surprise, we did not qualify for that credit. I obviously didn't file my taxes we were filing joint. So with all that sending and rejecting, someone has gotten a hold of my social and filed taxes.

We filed our 2011 taxes with H&R block this year. We have used them in the past, which was fine, but now, it's a different story. They pushed that stupid emerald card on us and said that we would get our tax money in 10-12 business days. Well guess what, we filed on February 4th and it is now March 9th, what a crock of ** they have fed us! We will never use those scam artists ever again.

Compliance fee / Hand R Block - I use their services each year, but this year, I noticed a $4.00 Compliance Fee. Is this legal? What is it for?

On February 29, I used H&R Block for the first time. I had a summer job, and my mother suggested that I go to H&R Block because she has been going to you for years and had always had a good experience and you had a free promotion. However, this was my first experience with your company, and I am very angry and disappointed.

For the amount of time spent with your tax person, I really think that you are overcharging the customer. I've used your service for the last 12 years and each year, the cost goes up an average of $50 dollars. I always have all of my information in order to just go down a checklist. The most time spent with me is about 1.5 hours. The cost was $492.00. Your personnel are always friendly and professional, but I don't think that I will use your service again. Just too expensive. I know people that are not as organized as I am for tax preparation and they pay a lot less with other companies. I am on a fixed income and I think you should give some kind of senior discount or repeat business discount. Please consider my legitimate complaint. Sincere thanks.

Amy ** at Town & Country Shopping Center in Burnsville, MN prepared my 24-year-old son's simple income tax ($9000.00 gross income) and charged him $78.00! Here in MN, he qualified for free tax filing for both state and federal. When I called her on this, she said she was unaware of this. She should not be a tax preparer if she is unaware of MN basic filing rules. She, if ethical, would have told him he qualifies for free filing. Give him back his filing fee!

I filed taxes on Feb.10. I gave wrong account. I called right back and gave the new one. I was reassured there was no problem. On Feb. 11, I gave check again and I was told no problem. It will be in right on the account. On Feb. 22, I received email saying check was deposited. I haven't received it. H&R Block didn't turn in new account until Feb.16. The bank can't do anything. Toll was returned.

I’ve been trying to get my information out of Poughkeepsie office for the past 2 weeks and it seems no one knows how to do it. Please help me to get my money.

I went into H&R Block on February 3 to have my taxes filed. I was told by the lady that filed my taxes that I should receive my "Refund Anticipation" funds by the 21st. After the 21st, I called them and they have been giving me the runaround. They charged me to direct deposit the RAC and after speaking to them once again today, they notified me they will only give money after the IRS deposits money into their account.