H&R Block Reviews

My husband used H&R Block for all his tax returns before we were married. I have always prepared my own. Because he whines a lot, I told him I would try H&R with him our first year filing taxes together. The representative did not even ask HALF of the credits and deductions I knew about myself, and continued to skip over massive chunks of questions and information. I had already partially prepared my own taxes, so I had an idea of how much we SHOULD get... at the end of everything, he had us owing more for state and getting much less for federal.

I spoke to 3 representatives. They couldn't tell me why yesterday I had the option to transfer money from my checking account to my emerald card, but today I do not. Each agent said the same thing, "That option may not be available to all users, would you like to receive information on other options to reload your card (all cost money)?" They were all clearly reading from a script. With each agent I had to state the problem repeatedly because they kept giving me answers to different questions. They treated me like I was stupid and tried to walk me through setting up an account online even though I had just told them that I was looking at my online account (all three of them did this).

My son went to the local H&R Block for his taxes. This was the first time he ever had to file a tax return. He saw online that it was $9.99. The accountant never told him what the price was and did not explain the process, and ended up charging my son $90 for a 1040EZ form. It took the accountant 5 minutes to prepare the return. I stopped in the office the next day to speak with a manager, but she was not available. The person at the reception desk gave me the hours she was going to be in next.

Just found out last year that their tax guy I've had for the past 3 years has been ripping me off for money over charging me for fees. He was also so sarcastic and hurtful and made remarks about my returns and laughed at them. They don't hesitate to call me twice a day to do my taxes but when I call no one helps me or calls back. Don't depend on them calling me back and I'm always waiting when I go in. I'm moving on to another company. I'll pay the extra $$ to get treated better.

I went to HR Block to file 2013 on Main St. in East Orange, NJ to file. The agent didn't inform me that I was not required to file if I did not make at least $11,000. As a widowed, single, retired person on SS, I was not required to file based on my SS amount. The gentleman who took care of me, looked at my documents and stated that he had previously lived in a city that I had once lived in also. He was sitting at his computer and typing in info while shooting the breeze with me.

Went to H and R on the 5th to file my taxes. On the 6th I was told that the IRS rejected my return due to somebody used my kids as dependents. She tried many times taking 1 of my kids off 1 at a time and running it again. Now my return needs to be mailed in paper form. H and R block told me they won't mail them to pay for their filing of my taxes that they messed up and my taxes still are not filed. $493.95.

I filed on February 1st. IRS send check, would be deposited February 9th. IRS said check was sent. 12:34 this morning I get a email from h&r block that said "we're working on your deposit and this will take 3 to 5 days....or longer so PLEASE check your balance before going shopping!!!" This is the first and the last time I'll use h&r block. Don't ever have this problem with turbotax. Oh but send me a gift card for 110.00 for target ... lol.

I would not recommend anyone to use H&R block to file Tax Return. Their website is not transparent and straightforward regarding the fee you need to pay for Federal and State Return. Unless you file Federal return, they won't tell you that you will be charged $37 for filing State Return. A very cryptic website. I was looking for reasonable tool to file my tax return. But, I ended up paying more than $50. It's expensive than most of the others tool. I won't recommend this to anyone.

I have been a H&R Block customer for over 25 yrs. This year was the most worse time I ever had with H&R Block. They charged me $360.00 and that's not rapid refund either. For my 25 yrs of giving them my business H&R Block never attempted to Thank me nor offer me a discount. My Brother went to Jackson & Hewitt to do his taxes this year. Jackson & Hewitt charged him $120.00 and gave him a $50 gift card. 25 years of my business to H&R Block and they didn't offer me bleep.

Funds locked up and no explanation why, just a recording saying they're having technical difficulties. I just got out of the hospital. Went to go buy my medicine and guess what? I cannot use my card. It said declined in front of everybody in Wal-Mart. Very humiliating.

My family had a scheduled appointment to file our 2014 taxes. We made the appointment because we have a 2 year old and preferred not to wait like a walk-in client. It has been 45 minutes so far and have still not been assisted. This location is at 3451 Goodman Road, Southaven, MS. Do NOT use this location.

Never told me they didn't give a free estimate. I went in and was going through the steps and when they were finished they told me I had to pay 177 dollars plus 35 dollars because they had to take it out of my taxes coz I didn't have the money to pay it in cash and another 35 dollars in cash so instead of 580 back I'm getting 300 dollars. I'm so furious.

Customer service is horrible and they sent my refund to the wrong account and now I have to wait even longer to receive it and they keep giving me the run around. I will never do business with them again.

Last year at this establishment (6611 Bergenline Ave., West New York, New Jersey). I made an appointment and waited over two hours. This year I made an appointment and the individual who I made the appointment with is not even here. Most unprofessional organization I've had the misfortune of dealing with. What if you made an appointment with a doctor and when you arrive they are not there and unreachable on the phone? GO SOMEPLACE ELSE!!! Consequences - give up a valuable portion of your life to be disrespected.

This is my three years using h&r block but I will never going back there again. I went the one on Mack rd and franklin, and they charge me so much!! They ripped off their customers pretty much. Whoever the person I talk to on the phone was also very rude. Not very professional!! I would never recommend this company to anyone.

First, I would like to say that I am very disappointed in the local H&R Block office. I first attempted to schedule an appointment online. While trying to do so, the company appointment webpage was having issues. So I then call the office and schedule the appointment with the desk attendant. After verifying the appointment time for 7 pm several times, I then verify that they have our information from previous years. My daughter and I arrive at the office at 6:45 pm, check in with the desk attendant. She states that the person we will be working with is still working with another client. We take a seat and wait for my husband who arrived at 6:55 pm.

I went to H&R Block today (2-9-15) to have my taxes done. This is my third year. My issue is the no out of pocket. Since I live on paycheck to paycheck I couldn't pay out of pocket this year. After the long process doing my taxes I went for the no pay out of pocket. When it was finished the tax preparer told me I had to have my spouses ID.

Get your money back America? The place you have to get it back from is their bank. H&R Block bank does not give out bank statements. The bank has increased this year of 2015 their fee for non-use from $2.50/month to $4.50/month. If you make a calculation error and forget you have a little cash left on the card, it's gone. The fees will just eat it away month after month, year after year. You signed the small print. Now you know where the billions dollars went.

I went to H&R Block to file my taxes. Taxes. The lady lied to me and said the e-file was no longer open through the IRS and we would have to file it on paper and mail it in. She said the only way they would do the taxes was if I paid out of pocket $650.00. I have never had to pay that much money to file a basic tax return. Then she said if I found another tax preparation center that charged less, they would beat their price. When I went back and said I found a place that would do my taxes for $100 the lady was furious and called me a liar and held my tax paper work hostage and still will not return it to me.

I've filing my taxes with H&R Block for the past 6 years. I've been doing them with Robert and last year, they moved him to West Side, Jersey City so this year, I called to make an appointment with him. They set it up. When I get there, they give me while different person because Robert is sick. His name is Christopher and he don't know what he doing. He got back hardly any money and messed up my bank information so now I have to wait longer for my refund because he messed up. I would never go back to them again.

Site is slow, crashes at times and filing one w-2 Federal e-file and one w-2 State e-file was over $91.00. RIP OFF!!!

After 4 years using Turbo Tax to file on line, I fell for the H&R Block ad stating "File for free and only $9.99 for state." Well, Free has cost me more $120 and 5 hours with still no taxes filed. Turbo tax was quick and easy and cost $69 with no hidden fees. It took 20 minutes and done.

Was told us that you e filed it then turn around and told that it wasn't. Then was told I needed to come in to sign some papers but that wasn't the case, they wanted to tell me I owed them money before they could send it. So the next day I got a call and then message, then I had to call them back so tell me that they wanted me to pay the fees upfront that they couldn't he file for me.

We approved our 2013 tax return on April 14, 2014 to be electronically submitted by H&R Block to the IRS. It is now February 4, 2015 and our taxes have still not been submitted. I have made numerous calls to H&R Block and the IRS and no one seems to know what happened. I read online that there were issues with a change to a form about education loans that may have created the problem, but they still can't figure it out??? I finally printed a paper copy of the tax return and submitted it myself to the IRS. I am extremely frustrated because I know fines and penalties are mounting. Very frustrated - and don't forget I paid for this service. Well I won't ever go back to H&R Block and I will warn anyone I see against it. You would think they would have offered to refund my money, but no, no offer of compensation at all.

I called H and R Block before I went in for a scheduled appointment to ask if they could give me a number based on my information; and the lady tells me yes it should be under one hundred dollars due to tax bracket and the fact I make about $4.95 AN HOUR... As a waitress etc etc. Got all done with process and they tell me over $300... as I'm begrudgingly getting it done anyway, sick to my stomach I hear another lady telling a gentlemen his should be "About one hundred"... so nauseating.

H&R BLOCK at 3609 30th Avenue, Astoria, NY 11103 = AS WORST OFFICE. ** CALLS HERSELF BOSS - IS VERY ABUSING, TOUCHING, AND HOLDING PEOPLE UNFAMILIAR. ** ALSO USES DISCRIMINATORY COMMENTS; e.g. is: "I am from Russia, Romania, Yugoslavia, etc. and YOU? You look Romanian??? Where are you from???"

This is a good review. I filled my taxes again with my same tax person again who always work so hard to get my taxes done in an efficient way. Tyrone ** is always a polite and professionalism person. He goes the extra mile to get you the refund you deserve. I like how he has a strong relationship with his staff. They all are respectful, just a friendly environment. I recommend anyone to go to his office at 4520 Atlantic Ave Long Beach,CA 90807. He's one of the best. Please commend him for his hard work. Thank you.

I went in Monday evening just to see if I could make an appointment, or be seen as a walk in. My husband doesn't get off of work till after 4pm, and we headed in after he came home. We walked up to an angry receptionist, she was a black woman. Even before we could ask if we could be seen, she was yelling at another woman who worked there and proceeded to make her cry. My husband and I were both shocked as we witnessed this and decided to go elsewhere. This place is horrible, and to think H&R Block hires people like this to help our men and women in service is very offensive to me.

I had a problem with one of the products downloaded from HRBLOCK.COM. I called and was put on hold by the automated system. I was on hold for 2 hours and 15 minutes when the call was suddenly terminated. I tried again the next day and have now been on hold for 1 hour and 10 minutes and still holding. I'm so sick of hearing "thank you for continue to hold... Your call will be answered by the next available agent". Customer service could not be worse!!!!!!!!!!! "Thank you for continuing to hold...Your call will be answered by the next available agent..." That agent was still a toddler when I called!

Well the lady did my taxes last year and I owed I paid the amount. Then two months later I get a letter from IRS that wasn't the full amount. I owed another 700 something dollars. If I wanted a forecast I would have watched the weather channel. PEOPLE YOU ARE BETTER OFF SAVING THE 200 DOLLARS DOING THEM YOUR SELF. Our go to real tax person that cares who you are and about your business not some company. You’re just a number to and a dollar amount. Real tax person is never ever wrong with numbers.

H&R Block is a ripoff!! I paid $300 last year and I got back $8000 back on my return with H&R Block. This year H&R Block charge me $430 and I'm getting back $6500. Nothing change on my taxes besides my dependent instead of 2 I'm claiming 1.. H&R Block is charging all their customers more every year due to all their commercial on TV!!! I will never ever go back to H&R Block. I remember first going to H&R Block 2007, paying less than $200 and now it's $430. God Truth.

Online they say that Federal Return is free as a promo. State submission was $9.99. After entering all information and getting to the end, it gives me the option of paying $61 that includes a loyalty discount of $10. Otherwise this would have cost me $71.

I would strongly recommend people stay away from this professional rip off artist company. They will not tell you how much a tax return process will cost, instead saying "it varies" or we won't know until it's done??? I almost fell off the chair when they charged close to $300.00 for a simple return!! Charges like "Peace of Mind"? I have to pay to GET peace of mind. Ridiculously high fees.... Stay away from them!!!

Don't let H&R Block touch your taxes!!! A few years ago my local office was running behind and I had to get back to work. The tax prep person told me to leave my documents and she would finish things up. When I went back to pick up my completed return all I got back was the computer print out. I asked several times about my documents and was told that all I had coming back to me was the print out. Now I have a tax bill from the state for that year because H&R Block made a mistake and I don't even have the documents to argue. I asked H&R Block to refund the tax prep fee for that year and they refuse.

I always had my taxes done at H&R Block, always got my money within a week. Here I sit 2 weeks after they were put in still no money. I paid $340 to have them done and get me my money asap. Well everyone I know used other tax programs and have both state and federal back within a week and spent $10 to file, so needless to say I'm upset and will never give them another dime. In fact spent last weekend outside the local office telling everyone not to go there. You won't get your money when they say and to just use TurboTax you will have both within a week and it's a fraction of the price. I've filed complaints and H&R Block refuses to give me my money back. So much for 100% satisfaction guarantee. SO I CAN NOT STRESS IT ENOUGH SAVE YOUR MONEY AND TIME. NEVER EVER GO TO H&R BLOCK. THEY ARE THIEVES!!!!

H&R Block figured my income tax in 2012 & their off the street people calculated my taxes incorrectly. They did not figure in my CSR retirement. As a result I received money back. After a period of time, there is no tax on retirement. I thought I had gotten to that point. My mistake - I had not, I should have checked it. I took my 2013 tax to them to calculate. This is when they found the error. As a result, they filed an amendment for 2012 & 2013. This resulted in me owing IRS over $24,000. They were supposed to have filed a claim with their insurance co. I don't know whether they did & can't find out. When I visit their office to find out, they promise to find out & call me. I have yet to receive a call, & no money has been received. What is the solution??

In 2013 I moved to Arizona from another state. I didn't know the state taxes in my new state, plus I had sold my home in my old state. I am a senior on limited income, and could not afford to make a mistake. Block took my tax forms and the information from the sale of the house, took 3 weeks to get back to me to tell me I didn't need to file, and charged me $200. I will never recommend Block to anyone. I feel they are not doing the work for their customers, but just out to see how much they can charge. I have used other tax people occasionally, and never felt like I was ripped off, but this time I felt I was. The auditor who did the work was very disorganized, had excuses, and was just not professional. This was a horrid experience, and one I will never repeat.

I use turbo tax. This year because of the healthcare law it kept rejecting my return so I decided to try HR block. I scheduled an appointment and made it earlier than I was supposed to be. The staff didn't greet us when we came in. When we were greeted he asked if we had an appointment or not. We did. He told us she'd be right with us. We sat down, not very long and was addressed by this lady. Now for someone that deals with people you'd think would have some kind of manner, began asking me what kind of taxes I had, being the one who was going to pay them to do mine, knowing if I knew what kind of taxes they were, I'd do them. I looked to my wife dumbfounded not knowing how to answer. She said w2s, hsa, and as I caught on I told her what they were.

First time buyer of H&R block tax software, and the last time I ever buy it. It has been over two hours since I contacted their customer service, over the phone as well as their chat support, no response yet. I suppose you get what you pay for, it may be cheaper software, but you pay the price for getting no support at all.

We have used H&R block every year we been together which is 10 but next year I am using another tax agent. Not only did the woman put my name on almost our entire return (my space and husbands) but she mixed up our kids socials and never asked if we wanted the insurance after we thought about it. I'm actually a li’l worried whether it was done right at all. Said once again, "oh yea its 9.99." Again 350.00. I mean really it was the worst preparer I think I ever had. Thinking I may go out and get another look by someone else after this one! Oh and I can add proof when I get to my house. Ugh.

I bought the disk for $65.00 for one federal and one state download. I lived in multi states so I needed two. When I went to receive the state down loads. The second one was $40.00. And neither download was ready. I was told they would be ready by 01/29. Then they changed it to 03/05. I was told it was not ready because I had a Mac. The box clearly states it's made for a Mac. It should not take three weeks to do your taxes because the product is not ready to use. I usually use another company and never have had these issues. The extra download at the other company is $20 and downloads are always available to use. I asked about a refund, you can send the package to H & R with the reason you are returning or not happy with it. And then you wait 6 to 8 weeks to get your refund.

So I was lured in by the online e-file of free federal tax filing and $9.99 state filing. I jumped on. Cheaper than going to an HR block store. So I started my simple, one W2 return. The option of upgrading to the $19.99 came up which included the state/fed filing and the 2013 import of tax info. So, I did it. Still cheaper than visiting a physical location.

They lied to me just to get my money. Keep telling me when I call that it will be at my bank tomorrow and then I check IRS and it still says it's being processed. Neelam is a liar and don't let her do your taxes. Worst experience ever.

I filed my taxes. Not only did they charge me 250.00 to do them but my brother went to liberty five days after me and he gets his back this Friday and I can't find out why my taxes is taking so long.

On 1/26/15 I did my taxes at a local office. I was told when I made the appointment that I would be charged $70 to complete my taxes. When the preparer was done he informed me that it was going to be $190 which forced me to take the emerald prepaid card to get my tax added onto. They then would take their fee from the emerald card as well as any charges that came along with having the card. I would still have to wait the ten to twenty one days to receive my money which was OK.

My wife and I had been customers of H&R Block for 10 and 7 years respectively. When tax season came around for 2015, we scheduled an appointment for January 29, 2015 at 9:00 am at this location. We showed up at 9:00 to find the store darkened, doors locked, no one answered the phone and no one answered when we knocked. At about 9:10, we left and returned at 10:00 to reschedule. Not only did the two individuals manning the store refuse to apologize for failing to show up for the appointment, they lied to my face saying they had been present since 9:00. Furthermore they said they thought my wife and I had no-called/no-showed. They refused to do anything to try to make it right with us, and had the gall to ask if we wanted to reschedule.

Went to H&R Block yesterday and filed my taxes. Income and taxes paid in where almost identical from the year prior. The only thing that changed on my return was a purchase of our first home (this should increase return, which it didn't even affect it either way) which isn't the problem. After finishing up with the same type of return from the year prior, the lady hit us with their charge of $150. I know it isn't much compared to other's returns but me and my wife have a simple return and are only in the 15% bracket. So after paying her, I figured they weren't sticking it to me and after I paid, she gave me a receipt with no info on why it was so much, just a basic receipt. I asked her then why it was so much cause the receipt didn't have anything on it except total. She couldn't tell me why or provide me with why.

I am an Emerald cardholder and had no problem with them until today. I couldn't access my bank account so I call a representative. They told me that some fraud transactions has happen to my account and I did nothing illegal. All I did is gave my information to my employer for direct deposit. They told me at least 24 to 48 hours to get an investigator... Really? I can't wait. Am getting paid tomorrow and am done with hr scammers. As a customer I don't deserve this and I would not recommend this to my worst enemy.

E-filing with H&R, somehow the information I inputted does not match what is on my tax return. I have two dependents and my e-file only claims one. I went back through my answers (all correct). Thinking I must have made the mistake, I rechecked again and again everything correct. So I printed the pages from my personal information summary as verification. A customer cannot see the 1040 or 1040A tax return form. You can only view and print after agreeing to their terms and submitting to the IRS. It is a difference of $2000 and not a sole person to talk to regarding the error. H&R Block premium e-file service fees total around $80, I am a paying customer.

Few weeks ago I have received in the mail tax program disk for 2014 from H & R Block, the material sent clearly printed that: the federal program and one state program is free to include 5 free federal e-files and one free state e-file is free. When I downloaded the programs from the disk it require me to pay $14.99.

I used H&R block once and only once. They charged me $350 to do my taxes. Stay away and they will continue to call you every year.

Jan 24th of 2014 I go online to h&r block to get an estimate on how much I would get back on my taxes. It told me my refund would Be $753 plus 73 state return so I go to an actual h&r block to see an estimate. It came out to $1850 which was okay with me then h&r block calls me Jan 25th to tell me my application was rejected. Because I already So I was furious so go on online to check the h&r block site. It said I submitted my forms but I never sent anything. I'm homeless. I worked my butt off all year and there's no way I'm willing to settle for 850 when I know I'm eligible for more. I need help. How do I resubmit my taxes correctly. It was my first time.

I have been doing my taxes with H&R Block since I was 17. I'm 37 now and I have never had an issue or any problems with them. Yeah the fees might be a little high for some but I don't mind and I plan to do my taxes with them every year. Thank you H&R Block for doing such a great job.

I have used HR Block online for years and I am appalled that they are charging the general public outrageous prices for something that is suppose to be free. The government is cautioning the public about fraud and scam artists this tax season but who knew it was talking about reputable companies like HR Block, Turbo Tax, Tax Act and get this Free File USA. They all charge you to file any forms other than a 1040Ez or 1040A. The other scam is they tell you if you pay for software you should not be charged to file a state return but all of them are charging a fee to file one. I say everyone should go back to mailing in their returns and make the government stop this price gouging from tax software companies. They know you need the money so they are holding you over a barrel so don't let them. Mailing will help the strapped postal service as well. So people mail in that return please!!!

I went to the Alexandria, IN branch where I was told my tax professional would be with me shortly. After waiting 35 minutes a woman who clearly had no knowledge of the software started my taxes. When finished I found that my refund was less than last year by a lot even though I made four times as much claiming 0 exceptions all year despite having two children and just buying a home. After walking her through her own software my refund was corrected. This was a horrible experience. One more thing, my fee for filing HOH spouse and child $40,000 income cost me a whopping $287.00. This is my last regretted year with H&R Block.

I filed online and was so frustrated when my return got rejected! I made calls and waited on the phone for so long that I drove to the H&R Block (while still on hold)! I went to my local H&R Block in Jackson on Parnall Road, I told them my issues and Mike promptly helped me and discussed everything with me. He walked me through it, made me feel welcomed. He walked me to the door and welcomed me back with any future problems. Before Mike, I was so upset with the company! H&R Block is lucky to have him on the team!

I filed my taxes with them. They tell me that my return got rejected because someone else tried using my social to file. They tell me I have to mail my return to the IRS, but I have to pay them an amount of 327 to get my w2 back to mail to the IRS. This is my third year with them, I don't understand why I pay for that peace of mind if it's not gonna protect anything.

My husband and I have dealt with hr block for a while. We applied for the advance. We made our required payment for January. Checked our account a week later and they took every dime we had. After disputing with them told us 1-3 days to put back on. Ridiculous. They took it off without notice and it was everything we had. Finally put it back on the next day but kept $30 in interest that was already paid for the month. We are done dealing with them. When it comes to the customer service they are completely useless and don't have a clue. We will also no longer be using the emerald card or their services. They take your money without any remorse. I would not recommend them to anyone.

Their website says it's free to file if you meet the two qualifications listed, which I did. However when you get further into the process, it tells you that if you need to file a form EIC for the earned income credit, then it's not free, you must upgrade to the basic edition which is $19.95. I clicked on the box where it tells you the "free" supported forms and the EIC form is listed. Of course there is no number to call in and question so I had to look it up and when I did get to an agent, he confirmed that they no longer offer the "free" filing if you need to file form EIC. He said it changed on January 8th. Here it is January 19th and they have not updated any of their information. I think it's a bait and switch scam. He made it sound as if it's some sort of "federal" compliance something or other, which maybe, but why would I believe them now. I will check around.

Average tax return. Charges for miscellaneous forms amounted to over 400 dollars. Absolutely ridiculous. Over the years, regardless of various situations, I've never spent more than 120 dollars.

Have purchased their software for years- this year I bought the highest price one. Have always been able to import W-2s with no problem. After 3 phone calls (was told on the first one it would be fixed by the 15th of Jan), I am still not able to import- last 2 calls on the 15th. They told me they have until the 31st of Jan. to get it fixed. They don't really know. What do I buy this for, if I have to put everything in by hand- and what other problems (glitches) is there in the software that may mess up my return? I will be buying other tax software- maybe even for this year. I want to get my taxes done early- may or may not have a refund, but I would like to know- I started a business this year! Very unhelpful at customer support. What tax company doesn't get their own glitches fixed?

I had problems with my federal returns, due to job loss, I failed to file returns for a few years. I contracted with an "expert" with H&R to bring me up to date, and to do an offer in compromise on my behalf. That was in March of 2014. Nine months later, and $1,000 paid in fees, I am no further than I was in the beginning. After 30 phone calls never returned, and 40 emails never answered, I finally turned it over to a lawyer. H&R's legal office said there was no "real" problem with this response.

I did my taxes with H & R block for the first time online, because I usually do them in one of their offices or I do my own taxes online with Intuit, no problems! I was told that H & R block online was pretty good, so I decided to go online. The first thing they want is for uploaded tax W2's, so that is what I did and then went on to do the taxes. Everything was okay and I submitted all, no problem. I just received a letter in the mail from the IRS, stating that I owe over $7,000,00 for unreported income. I go online to see where my uploaded information is and cannot bring it up, and I can only bring up the taxes for 2013 and nothing else shows, no W2's, nothing I input is even on the prepared documents.

I was told that my credit score would not have anything to do with getting the RAL because H&R block goes off your tax refund. I applied for the Ral loan and was denied due to issues with my credit report... I was not at all shocked about the credit report but I was shocked that they lied and ran my report and I was not able to get the loan. Furthermore, I think this program is full of BS. How are you going to do credit checks on people who are trying to get a loan off THEIR refund money? Just highway robbery if you ask me.

The service is free for federal filings only - with a nominal fee for state filings. I chose to file the state return myself separate from HR Block free program. When I selected this particular option, the system would not allow me to file my Federal returns - I became caught in an endless loop of next/back options. I attempted to call the technical support line, but they informed me technical support (via telephone) is not available with the free program. I then called customer service who asked me to hold, then hung up on me. BE WARNED. AVOID HR BLOCK ONLINE PROGRAM!

I used HR Block AT Home software to compute my 2012 and 2013 taxes. I received a letter from the IRS stating that the capital gains taxes were not computed correctly and a bill for the difference plus interest penalties. I started communicating with HR Block on 21 October 2014 to resolve the issues. I have faxed, emailed, and had 3 separate phone conversations with HR Block. To date after 10 weeks all I get is excuses. I have submitted my return to them twice and they now claim it will take 4-8 weeks from the last time (8 Dec 14) I submitted the return. Now on my first call back in October the representative pulled up my return on the computer and told me they had what they needed and just FAX the IRS letter. They kept hinting that I had unreported income on my 2012 return however the IRS letter and my return both show the same amount of income. The only issue remains how the capital gains tax was computed using the HR Block software. Shouldn't be that hard and certainly 10 weeks is enough time.

H and R Block charge too much to do that and to do taxes. They rob me for years but never again. And they don't give you all your money at one time they ration it out to you. Can you come up with another legal plan that can help us consumers please? Blessings.

Their mistake is costing me $2,800. Oops, we put $8,017 of your pensionable earnings into the Union dues line on accident. Is this what I paid for? Thanks a lot. Now I owe the government almost $3,000. I could have messed up my own taxes for free.

I have the emerald card from H and R Block. One the features is check to card where you can take a photo of your check front send back, they then deposit the fund right onto your card. Well the first few times I used it it took a few tries but it finally worked. However the last three times it has not worked. I have filed multiple complaints and the problem still hasn't been fixed nor did I receive the return phone calls I was promised. Very very dissatisfied!

H&R Block hires seasonal employees without experience. Does H&R Block background check of their employees? Since they are able to see the client's social security numbers. I acknowledge that a documents falsifier of Rancho Cucamonga, CA 91739 has been hired by H&R Block.

H and R block had me buy peace of mind where should there be any penalties with taxes with the state or federal, they would represent me. I got audited and wonder how I made the error if they filed the taxes for me. They have denied the claim to cover the penalties yet I purchased the insurance to cover the errors they may do. I am out 10 thousand dollars and coming out of my pocket. They have refused to give me proof of what they did even though they even had me sign a power of attorney to represent me. My income is being garnished due to the error they made. How is this the right thing to do and why are they still in business And if I have this complaint am sure there is more people out there. Please let me know who you are. I would like to have proof of other people with the same problem to prove that they did the wrong thing and should be held accountable.

Applied for a loan as I always do at this time of year and was denied for information that is not on my experian report that h&r block claimed was there. I checked with the reporting agency and was told that it was not there. Said info is an unsatisfied auto loan which I have no clue as to where they are getting this info and when asked about it they informed me that it was something the underwriters found and when asked to speak to underwriter who found this info to bring about some accountability to furnish to Experian, I was told they don’t have that information. The same info that was used to determine my denial is the information that h&r does not have or refused to furnish.

I have never done my taxes as I felt I lacked the knowledge to do them. I have had H&R Block to do them for 17 years. I was advised that I could deduct my mileage to/from work as I drove 75 miles. I am being audited now facing interest from 2012. I also will have to pay for 2013. Thank goodness I took the peace of mind for 2013. Representative missed the scheduled appointment with the IRS, had me sign the wrong power of attorney forms and I am still waiting for a resolution. I feel it's crazy that I depended on them and I now have to pay for something they advised me to do!

Due to a retirement buyout that was directly invested, I was unsure of how to prepare my taxes for 2014. Instead of trying to attempt them myself I took all of the documents related to filing my taxes to H&R BLOCK. Once prepared I was apparently receiving a refund of approx $5,000.00. I repeatedly asked if they were correct and stated I did not need to get anything from taxation asking for the money back. I was assured they were correct and the employee had another employee check them over. They both agreed they were correct.

Put on wrong form, the preparer knew it. I told her I would wait because she told me that she didn't have the form 1099 misc. I ask why couldn't she download the form but she just talk me into doing the taxes on the 1040, said I needed to do them because IRS might come after me so I went on and done my taxes. THE TAXES was from 2007. I didn't do them until mid 2009 but she filed them for 2007 which that's why no one could figure out what happened.

I was looking for an RAL at H&R Block. They had a program referred to as the Emerald Program, which they will prepare your loan and taxes from your last check stub and you can get $1,000.00 from them with the plan to return, and they complete your taxes and you can repay the money back. Well, I had to make an appointment in order to apply for the program. Well I made my appointment, went to my appointment, and only to find out that I could only get the $350.00 from the program and not the $1,000.00 they claimed according to the website. It states "New customers are welcome." Within that new customer, it did not state you had to be an established client to get the $1,000.00 from the Emerald Program. So I declined on the whole idea. False advertisement from H&R Block. Don't waste your time. Go somewhere else.

I use to get a Christmas loan every November from H&R block until last year, when they denied me a loan. They denied me because supposedly I purchased a product from Amazon that was 80.00. I know for a fact if you purchase anything with the emerald advance, it will deny your transaction if there isn't enough on the card, so how is it possible. The main thing that has my suspicions going is I never ever received a bill for this. This supposedly happened in 2013 and still no bill in the mail. When you call to talk to someone, it's always someone from outside the U.S. H&R block should be doing their own investigation because I'm not the only one with this issue. Someone suggested I file a complaint with the FTC. Going to get started on that today.

My boyfriend and I filed our taxes here for the 2012 and 2013 year. We received our refund on a card for 2012. When we filed for 2013, we had left the old card at home and the man told us he can put this refund on a separate card. Everything worked out fine. After we went home we called for the balance on each card a few weeks later (until we got a notification that our refund was in). The old card was a couple dollars and the new card had our refund. I took the new card and my boyfriend held on to the old card. We kept track of balances on both. A month ago I tried logging in and the website wouldn't let me. I had my boyfriend call them and they told us the cards were linked. Part of the reason I checked the balances when we got the new card was to make sure that they were or were not linked. When I came up with different balances I assumed that they were not linked. Now we want the $250 that was left on the card and they're saying that we spent it and we did not. We would not have left the money on the card if we knew that this would've happened. You're going to try to fix this with H&R Block but we will not be returning.

I went to HR Block to file 2013 last year at the Ponderay, Idaho office on Hwy 95. The agent didn't inform me that I was not required to file if I did not make at least 10,000. If I did, as a single taxpayer I would by law be required to file; however, I did not, so I was not required to file. He was going to charged me $150 anyway to file an income tax return that, BY LAW, I was not required to do so.

My wife and I did our taxes with H&R Block located on Ashlan and Fowler in Fresno, Ca. on 8-30-2014 after paying H&R Block $49.00 to file an extension for us back in April. This amount was to be applied when doing our taxes with them but our preparer only applied $20.00 and we did not find out till much later because he did not include a receipt for services with our finished taxes. Our preparer also used the address of a house that he knew we sold 9 months prior and not the new address that we provided him with when doing our taxes.

I had two 1099 to declare as an independent contractor and deductibles. Simple yet I was not sure I did it right on my own. H&R charged me $374 for 40 min and I ended up owing IRS instead of breaking even. How is that even legal to charge that much for the most simple tax return preparation. Outraged!!!!

My husband and I have had our takes completed by the Willow Lake Indianapolis Branch of H&R Block for three years since we moved here (2011, 2012 and 2013). We were audited for 2011 by the state of Ohio and I set an appointment with the branch immediately when I received notification. We owed almost $3k dollars to the state because we filed incorrectly. H&R block was looking into and getting back to me. Weeks went by with me calling the manager of the branch and she was looking into and going to get back to me. Finally after hunting her down and not getting any return texts or phone calls she answered one day and said "oh yeah, I got your messages." H&R block admitted they had filed our taxes incorrectly and did reimburse us for the fee of the charges we paid for their time filing the Ohio portion of our taxes in 2011 and the interest we were charged by the Ohio.

William **, agent of H&R Block Hicksville office who withheld our 2012 New York City tax and forgot to e-file it resulting $2253.36 penalty. We emailed him several times and William still claim he did file it. We went to Hicksville office to speak to the branch manager, she refer us to a Senior agent - Harry **, to help us. Harry researched into their computer system and confirmed that William did NOT e-file our local tax and don't understand why! Harry said that H&R will have to pay for the penalty, Harry told us to pay for it now so it won't keep on growing and told us to contact William.

I had an awful services at H&R. First of all, I made an appointment and when I arrive nobody could help me because it was my first time doing taxes, even when I specify that by phone. I had to made a new appointment, which H&R call there to all their other branches and made it for me in a far place another day. Another day, far away from home, I arrive only to wait for a long time - finally to learn that AGAIN they couldn't help me because it was my FIRST time doing taxes... They manage to get me someone, who misspelled my name and fill the forms wrong.

I was audited by the IRS last year. I had done my taxes on-line with HR Block. Only to find out that their software had calculated my vehicle depreciation, not at the 20% it was supposed to, but closer to 70%. It was so evident to the IRS agent that he waived all fees and interest and told me to contact HR Block. I called, faxed all paperwork, and got pushed around. After 6 months of trying, and it not being resolved, I let it go. They cost me $1700 by that error. DON'T USE HR BLOCK!!! USE ANYONE ELSE!!!!

We had our taxes prepared by H&R Block in 2012. We already paid the IRS $2,200 and recently received another letter from the IRS that we owe another $2,200 on top of the previous one we already paid. Now, we get the run around from your agent by the way in another store and location. Can't find the person who prepared the taxes, and we've been waiting two weeks now for one of your idiots an answer on what you are going to do for us? And as usual your crappy company does nothing. First we had someone else look these over and they filed this claim WRONG. My husband is not self employed dumb ass, We had all the W'2 in the folder and your fly by night operation shows it. My question is where's your policy that you are to pay this as it was YOUR MISTAKE? I'm sure you'll come up with some answer that fits to your company and STICK IT TO US. I can't wait until tax season. I'm taking out a full page ad for the public NOT to go to your driftwood operation. Because that's what H&R Block is here today and gone tomorrow.

I just had my taxes filed late with H and R Block in Warrington PA. The man seemed very unfamiliar with the software. My entire income was 3,500. I owed the IRS over 300.00 and H and R Block charged me 292.00 to file because of a special form required. I told them the year prior I made more money, and paid less taxes. I left with almost six hundred less dollars which I can't afford. I really believe they should be investigated by the BBB for unlawful business practices. I had an awful experience!

I had the Dodge City H&R file my taxes for 2011. The IRS did an audit on my taxes. I gave the Dodge City office the paperwork they asked for. That was in the summer. I received my tax refund, then they audit me again the beginning of fall. I called the tax office, thought they were taking care of it, I got another letter from the IRS in Dec. I called the Dodge City office, and it had gotten buried and was never taken care of. It has been a mess, The IRS wouldn't even deal with H&R Block. By time it was all said and done, now I owe over $4,000 in penalties and fines. I am angry. I paid them to take care of the audits, they did not. They filed my taxes wrong to begin with, as head of household. I am upset. I need help getting out of this mess and can't even afford an attorney.

I did my taxes with H&R BLOCK in Canada, Cochrane. The lady who did my taxes (Julie) promised me around 2000 CAD, I got approx 400 CAD. When I called H&R and asked about it, she blamed me that I didn't tell her something. I told them everything! She said she will fix it - that never happened. After 3 weeks I asked them again about my taxes and she told me to call CRA by myself. CRA explained me that H&R Block made an error and I should try to get my money back what I paid to do my taxes. I asked H&R if they are still representing me (wonder if they ever did). She blamed me again and didn't return the money. She said that I wasn't sure about my plans when I came to their office, which is totally untrue. I told her clearly about all my plans! They didn't admit their mistake and they are not representing me. I am figuring everything out about my taxes by myself... not a good service!!!

I have done all procedure for my tax return in one of your branch in Lowell, MA on 01/23/2014. My husband does not have social security because he is on H4 visa. Your staff did not perform their duty properly; and they are still wasting our time.

I have use H&R Block for the past 7 years and never had a problem until 2013. I received a Bill from the State of Virginia. My H&R Block Software generated taxes that have me receiving a refund. I went to a local H&R Block store and asked about the differences. The response was each state is different and it is difficult for H&R Block to keep up with the differences. My response to that is why not put a disclaimer on the State taxes and give me the State for free. The lady's response was that is why I need to come to the brick and mortar and let them do my taxes for me.

H&R Block office Youree Drive Shreveport - I tried to file online, and I needed help. I was somewhat greeted at the door by a creepy little man who made me feel as though I was invading his space! He said that they had no access to the online H&R website, no smiles, no help. Honestly, he was menacing! I felt nervous and he made me feel so stupid! I went to a computer expert friend and she helped me. I will never use H&R ever again!

HR BLOCK prepared my 2012 tax return charging me $300. I paid the IRS over $1000. HR BLOCK had ALL information needed to prepare my return. Pertinent info was left out of my return. I now owe an additional $3100! HR BLOCK will not stand by their work/their error! DISGUSTED, NEVER AGAIN!

It is over three months since I filed my taxes and have not received a return as of today. This was for my 2010 taxes. (I couldn't afford to have my taxes done until this year.) H&R Block made mistakes on my state returns (2 states involved) and I cannot receive my refunds until the mistakes are corrected. I can't reach the preparer now (he won't return my calls or e-mails), so I called the main office for help and instead was given the Dept. of Revenue phone numbers for those states. I paid H&R Block to do them; why do I have to do their job?!?! Also, I gave them my 2011 & 2012 returns before the deadline to do and to this day they haven't been completed. They're asking for more money, but the returns aren't ready three months after I submitted the paperwork... I will NOT use this company again. They're way overpriced and the quality of their services has greatly declined. :(

I have been using HR Block for several years and have not had a bad experience in their offices yet. My problem is their non-existent fraud department. I opened two fraud cases with them and both cases were denied. I even sent video proving that I was not in the location at the time the transactions occurred. But all the customer service people say is, "We don't have any notes on your case." The fraud department, once they deny your case, doesn't even have to look at any evidence you have. There is no number to contact the fraud department. Oh and even better I had a supervisor tell me he didn't even know where they were located. REALLY NOW?!

I had my taxes to H&R Block in plenty of time to get them done before April 15th. I contacted them after the 15th because I didn't hear anything from them and I was told they filed an extension. They didn't complete them until a month later at which point there were penalties. I received a bill from the IRS today for $272.56 which I would not have to pay if they had completed my return in a timely manner.

I went to H&R block to get my tax done and it's been going on 6 months and I still haven't received my refund. I'm never going back to them ever again.

H&R block is not on your side if an amendment by State or Federal comes your way and you wish to use Peace of Mind. If you have issues, the 1-800 will direct you back to the rep you are having an issue with to assist you. Then they will forward your case on to the Escalation department that is not on your side. The whole system is set up to drag things along and frustrate you. They are not on your side.

H&R Block failed to complete my e-file for 2012. I was unaware of this until I received a notice from the IRS that my taxes were not filed for that year. After several calls and they finally took responsibility. I was assured they would cover all penalties, just bring it in and we will reimburse you. This has been going on for 2 months, not only have they not reimbursed me, they insisted I sign a letter to help reduce the fees, which in turn will take yet another few months for a response. I have had enough, and am not only disgusted, but ready to seek legal help!

Don't File your with H&R Block - This people will screw up your tax return. Then forget the Famous peace of Mind they offer you. We are still waiting for our tax return since February and still don't have it. Then they send me collection letters to collect their FEES!!!!! They left my husband occupation which was DISABLE next to my signature, and my SS number mixed up with his birthday. And Finally when I went to the H&R Offices to ask for help, they told me that I need to hand deliver my taxes in the IRS Austin offices. The only thing good there was the Manager. The rest of the staff... Buuuuuuu!!!

I have been waiting for over a year for the refund on this. Their register would not permit me to check out without adding on this fee. I was assured a refund for this $35 would be in my hands within 2 weeks. It's now 14 months. Repeated calls to corporate offices, local office visits and calls have yielded no results. Shame on you JoJo and H&R for outright lies!

What a crock! When I did my taxes for 2013 H&R Block told me in no less terms, their Bank Card was the best Check to Card, and other programs they offer. They then told me it was quick (less than 15 minutes to review and place the check on my card), so I was a little iffy. But I thought why not, so I placed a check my Mother sent me on the card. 15 minutes passed, nothing, another 15 minutes passed and I got your check is still under review. So I proceed to call H&R Block and inquire why it's taking so long, they told me there is an issue with the H&R Block Bank Program and I should wait an Hour... 2 Hours later still waiting so I called again. Got someone on the line who proceeded to tell me it could take 5 DAYS for them to process this check. 5 DAYS! I was livid, I cancel my card and went back to BOFA, I put the check on that card, took 5 Minutes and was done!

I have gone to H&R Block in different states for over 8 years now and never had a bad experience. I moved to Newtown, Pennsylvania and attempted to file our taxes in that branch. The H&R Block tax representative did not know how to do his job and eventually we had to go to the Lahaska H&R Block branch. At that branch the H&R Block representative assisting me said the Newtown, PA rep was negligent and non-competent in his duties to file our taxes. I went round and round with H&R Block customer service, opening 2 cases. In the end I was told, a customer of 8 years, that no refund will be issued and that the tax rep in Newtown was talked to. Be aware; if you go to the Newtown, PA office - this H&R Block tax representative still works there. I now have a tax collection notice for my local taxes - interesting to know if the Lahaska rep did his job now too. H&R Block - HORRIBLE!!!!

Me too had a very bad experience after filing tax using H&R Block. Also my friends faced the same kind issues after filing tax return. The surprising thing is after the tax filing period, then closed their branch and it seems like they are not operating. Nobody has the responsibility to follow up on what happened after filing the tax. I am very, very disappointed.

I have used H&R block for several years. Each year they have become more expensive but because I used them frequently, I have paid the cost. For the past 2 years, I have also paid for the peace of mind insurance. H&R Block promises if there is an audit or any issue with your taxes, they will handle it. I received a notice from the IRS about a deduction that I had on my 2012 return ($1467.00) that I am going to have to pay by 5/14.

I decided to pay the extra $25 for a tax professional to review my return. That was a huge mistake. It took several days to get the return properly reviewed and updated. The tax professional first reviewed my form to file for extension, which had already been e-filed, instead of the return itself. It usually takes 24 hours to get a response back. For several days, I could no longer see my return, I was only able to view the extension form. Once the tax pro finally reviewed my actual return, he provided a note that there was a missing entry, which increased what I owned at an additional small amount - there was no explanation what that entry was. I did ask about it but never got the response. I found that working with a tax professional caused significant delays, made the process of filing the return much more time consuming and confusing and I do not believe the tax professional service offers any real value, on the contrary it cost me time and frustration.

My SON using H&R Block the first time has had problems with H&R Block (Portsmouth, NH ) and other offices we have called... Offices are giving us the run-around on providing his FED Refund Check... over 9 weeks now. No one in the office can help. The MGR is never there. H&R owes him $1126. My recommendations is DON'T use H&R Block. We are going to file a police report and hope this help others as we are totally frustrated. If you want more info, I can provide through this consumer affairs WEB. Thank you.

I had my taxes done 2-9-14, my birthday. The tax preparer told me he would not do my homestead because "I don't want to and I don't like to do them". That is part of their job!! I filed a complaint with the BBB and they refused to refund any of my money even though I did not get my full service. They said I had to come back to them and they will do the service. They should have done it right in the first place. I will never use them again. But they don't care about losing one customer. This was in Fond Du Lac, WI.

I was divorced from my husband in 2014. In a community property state if a couple lives together any time during the tax year, the entire year is counted and joint income and must be claimed 50/50. The lady figured both ways for me married filing separate or married filing jointly. She did not include the 50% of my ex husband's income on my form. This is a GROSS error, subjecting me to an audit. I happened to notice before I mailed the form. I tried to notify her and no response. So two days later stopped payment for a $489 dollar check which included $72 "peace of mind." HUH? She was furious and sent me a threatening mail about turning me in to the DA for a criminal act. Stopping payment on a check is not a criminal act. And even before the nasty letter, I sent her back $300 for her time just to be fair.

I've been to a few H&R franchises over the years and each one is completely different. Most of all, the communications standards are severely lacking. The franchise that I used this year, was the worst: They never told me that they needed to file an extension, did not tell me if I was getting a refund or needed to pay for a few weeks after that and worst of all... never responded to emails and calls asking them for updates. This was a franchise on 30th Ave in Astoria (Queens), NY.

My wife and I recently moved to California from different states and decided to go to H&R Block for professional tax prep. We chose Maureen ** based on all the rave reviews she got on Yelp. It was a singularly unpleasant and unprofessional experience every step of the way. Maureen did not have a NY state license to process my return from before I moved to CA. A detail she chose to leave out for a good week and half after taking our case. When we checked in to see progress on the file, she casually informed us that she still needed to renew her license.

I went in the first time to ask simple questions because it was my first time getting my taxes done by H&R because I was filing taxes for my business for the first time. When I sat down with a lady, I asked her a few questions that I had and one of the question was how much it would cost me to get my taxes done. She told me $120. I was a bit surprised and thought it was expensive and then she told me, "Depending on what you bring in, I can make you a deal." A few mins later I told her I would be back another day when I had everything I needed to get my taxes done.

I am a fellow employee of H&R Block and am very disappointed on how they've handled a so-called benefit called "free tax prep." H&R Block employees/associates were invited to support their local branch by having our tax returns done for free. On March 7th, to my surprise, I noticed a deduction for "tax prep" on my wage statement. Apparently, they racked up fees for a 1040, schedule C, EIC, and SE forms were added to my taxable gross income. Also, to add insult to injury, the tax representative was using my tax return to help exceed sales goal of $1100 (last year's sales total for that day) for that Sunday afternoon.

I believe I was hacked with H and R Block. I have been under a fraudulent claim with them the past 3 weeks because when I tried to use my card it was declined. When I called them and told them I was having problems with my card, the lady told me that it was because I had ordered another card. I informed her I had not ordered another card. So she put me to the fraud department and they told me that my funds was used in Florida. I told them I never order another card nor have I been to Florida this year. So after writing the fraud department disputing the charges I had to wait 21 days before I could get any answer.

I have used the same CPA for over 30 years for tax return preparation. I recently retired, moved, and decided to use the local H&R Block for my 2013 Tax Return. Although the return is straightforward and not complicated, the individual doing the preparation had to seek out advice of his associate. Additionally, the lack of a copier in the office was inconvenient. The cost of the preparation, inclusive of insurance if the IRS challenged the return, was over $500, higher than I anticipated.

I phoned to determine the service and fee. H&R said they file only and would not just review. I dropped by, and with little delay was sitting with a tax preparer. The service was very efficient. They inserted the numbers accurately, then bullied me into e-filing after clearly stating I wanted to mail the return with a letter about extenuating circumstances. In hindsight, I should have paid the bill and walked away and continued to use my U-file software, as the difference was minor. I had to coach the preparer what to include and why we should include income splitting with my spouse. So as a number enterer, they are great, but their knowledge to help reduce tax is very poor. The bill was almost $500, which is about twice they estimated before I sat down. I recommend everyone to buy the software or use online software and do their own filing, as it is easier and you can do much better.

Completely happy with the tax preparation and the stressed out and frazzled representative who processed our return. We've used H and R Block to prepare our taxes for the last ten years and unfortunately, it appears this year was the last. When my husband and I came into the office this year to sign returns and pay for the service, I was absolutely floored when the receptionist tells me the bill for preparing our returns is $450! I was so shocked, I asked her to repeat the amount several times. Last year's tax returns processing amounted to just over $300 - and I thought that was outrageous at the time. I told the young receptionist to please relay my complaint to the site manager who would hopefully share our unhappiness with executives further up the line. I will not bring my business to H and R Block next year because they felt it perfectly acceptable to play the price gouging game with loyal customers and I feel betrayed by the company.

Professional, clean, friendly. Mary ** was superb! Experienced, caring, efficient, FULL OF INTEGRITY, and friendly. Saved about $150 on tax prep fee by driving from Liberty Tax office to H&R Block. I will be back next year. THANK YOU.

This is the worst experience I have ever had with a business. I went to H&R Block because I needed expert help. I did not get it; I had to tell the "expert" that she had prepared my taxes incorrectly and explain how to fix it. Now because (my mistake) I paid them instead of just walking out. I have paid almost $400 to do my own taxes. When I called the local manager to complain I never heard back. I filed a complaint and they told me that unless I can prove that they have been done wrong (yay, now I get to pay someone else to do them too!), they will not refund any money.

So I have a horrible story to tell. I made an appointment for my boyfriend to get his old taxes done at a local H&R Block I have been going to for years and paying money to them for years now. So we go in and Eric has a seat. Alexis (my very autistic daughter) has a seat next to him and I sit next to her. And my boys play behind me. And as we sit down Lexy coughs. Not all over the place nothing horrible. The tax person (whom by the way I have gone to many, many times) says: “Hey could you not have her cough in my face.” (Very rude I might add) First off even if he was sitting in a chair and my daughter standing. She couldn't even cough in his face (tall man anyways). And she did not cough in his face!

Wow, I wish I would have looked for reviews before going to H&R Block!! I waited until the last minute this year and after struggling through TurboTax (due to a partnership in a rental property last year), I decided I'd go to a "professional" at a local H&R Block office. This was the first time I hadn't used TurboTax but figured it was worth a couple hundred dollars (figured it would be about $200) to make sure everything was entered properly. I set up appointment #1 for Sunday 4/13... I am single, rent an apartment, part time grad student - student loans/tuition, partial owner in a rental property, have an HSA... all of my tax forms were in a nice neat pile for the woman I was meeting with; couldn't be that hard...

H&R Block is a bunch of rip offs and liars... I went to Irvington, NJ branch where they all use scripts. I asked specifically; when will my return money be in!?? The rep Chiquita told me, within a week. Now, within a week means, in between 1-7 days. 7 days passed and she and her constituent then changed what they said to 7-14 days later and the old lady at desk said up to 21 days, where this time, they showed me a screen... I brought back to her attention the lie that was told to me and she and the rest of colleagues said, "Yea, they DID accept it within 7 days!" (This they said to try to clean up what was said not realizing I have it recorded)... I then told them and showed them what was said and all you see is guilt in the area room... not to mention, the rep knew I was on my way down and she then left prior to us speaking...another suspicion.

I filed my taxes this year and paid peace of mind. Anyways did my taxes after 4 hours of listening to some lady talk about her damn kids instead of worrying about my taxes – Yes, I’m married, have 3 kids, got it lady! Anyways I’m in the military, I file my local taxes in PA even though I’m in LA. Anyways we have a form that was given to us from our local DFAs she said we need this form so we took it went to H&R and the lady says don’t need it. Mind you I have to do 3 w2s and local tax charged $450.00 and told had to wait 10 weeks longer to get our return back which still haven’t got it. Call the local district manager and she told us after she reviewed it etc. and calls my wife back and says “Hey, yes we messed up your local taxes. We are going to use your case to train our staff better.”

I had the great mispleasure of dealing with H&R Block. What scam artists. The guy doing my taxes refused to give me a fair estimate (required by state law) then afterwards told me the fee was 990.00. I never paid more than 300 anywhere. These morons don't realize I can make other copies or paperwork and get it done right elsewhere. They can keep my copies, roll 'em up in a nice big ball, and SHOVE them right up the dark side. DO NOT USE THESE ** EVER!!!

Waited nearly 45 minutes. My preparer spent too much time telling stories instead of getting on with the job. I am completely useless when I have to deal with tax forms. So that is why I have gone year after year to H&R Block. I used to go to a preparer Coral Gables, and I was very satisfied over several years. I will go back to him next year. However, the office I used is closer to my home. I had to wait nearly 45 minutes, even though I had an appointment. My preparer was extremely pleasant, however he seemed compelled to tell me stories about other clients, other things going on or that had gone on in his life. While I enjoyed chatting to him, I couldn't help wishing that he would just get on with the job. It could have been done in 20 minutes instead of over an hour.

My wife and I have used H&R Block for many years and have been very satisfied with the professionalism and quality of service we received. This year was different. We arrived approximately 20 minutes before the appointment. Our surprise came when the person who was to prepare our taxes came into the office 2 minutes before the appointment. Shortly after the tax preparer got situated, by putting her items away and turning on her computer, we were escorted to the cubicle. This was well after the start of the appointment time. Upon seeing my forms identifying me as a retired serviceman and now working as an educator within our school district, the tax preparer stated, "I am a retired teacher."

So I made an appointment with H&R Block. We went and she started asking questions so I said, "How much is this going to cost?" She say about two hundred to two twenty five and it goes up with additional papers filed so we go through our stuff pretty straightforward. I asked about different ways of doing things and she was very short and her response was, "What do you want to do?" Well, I wanted to do whatever was best for us without red flags. We get through it and she says we owe three hundred and seventy dollars. I was mad. She says, "Well, you ask these questions," and with each question I guess I was charged (pissed).

I had the worst experience with H&R Block, the worst experience I've had with a business in a very long time. They filed my taxes in 2011. According to them, I owed $450 to state and $340 to the IRS. The IRS and the NY State reached out to them regarding errors in filing, and asked for them to refile for said year on my account. H&R Block never contacted me or alerted me to said misfile.

I filed February 21, 2014. I got it sent to my bank. Due to my mistake, it went to a closed account and returned to H&R Block. On the 6th they sent out a check to my address. I never received it. Two weeks later, I filed a client lost check so they would replace it. This being on the 28th of March. On March 31, they said they need a deposit slip and a letter directing them to deposit it and I would have it in two days - not. They then said they couldn't read the name on the bank info so I again went to my bank; had them to send it again. I called back. They then said they could not read the name on the cancelled check form.

Personal accountant vs H&R block - go to a personal accountant. I thought it would be cheaper and the same service but instead it took more time, cost more and I had to be much more involved to go to H&R block. I will never go back... In addition to the fee being the same for a far less service than a personal accountant the location I went to cannot even read/book appointments correctly. I booked an appointment for 8 pm, was called to confirm 8 pm - show up at 8 pm to be told my appointment was at 7 pm and looked at like I was the idiot. Awful experience, I now have valuable knowledge to not use H&R block because they charge a single filing individual $252 for 1.5 hours of their time. On the end screen it said I spent 4.6 hours there and that was completely false. I inquired if that affected the price and was told it did not. So $252 for 1.5 hours... I will never recommend to any friends or colleagues.

I just got a call to pick up and sign the paperwork for my taxes and was told I have to pay 380.00 for the preparation. I am in shock!!! I can't believe they told me it would be around 80.00 to 100.00. My taxes are not that complex!!! I can't pay the money so they are holding my taxes. My refund is 2.00. That is crap. They are rude and don't even offer tax advice that may help you in the future. I will never use them again.

Prices are not quoted accurately. Had the exact same forms used last year and my cost was over $100.00 higher! Last year's pricing was gouging! This year it's all out blatant robbery. $310.00 for simple taxes. That was with a $90.00 rebate!

I was the first scheduled morning appointment in the office that I visited. Even still, when I arrived, I had to wait an additional 15 minutes for the preparer to gather documents required for filing. When filing, these issues arose.

I commenced to work as a tax preparer in the Bronx at this company, in 2011. I started entry-level like everyone else. I once had a client that was unsatisfied with her refund for the amount of $1990.00. She was getting all she deserved on this federal refund and I explained to her why she had larger amount prior year. She adjourned by stating she was not going to pay the fee and not complete the filing. My co-worker, seven years, expertise, had just walked in and clocked in. She question the dismissal of the client, sat on my seat to revise and I told her to make sure she changes her Ptin number to hers if she decided to complete and submit anything. She replied, that she was just revising.

I went to file my taxes at the Levittown, NY office and had an appointment scheduled with CATHERINE **. When I sat with her for a consultation she was very rude and told me that she didn't want to do my taxes as it would take too much work to do. I was shocked as I thought this was a reputable firm, I guess not. I would stay far away from this place. I left there and went to another franchise a mile away after I left and they completed my return in 45 minutes. I think they need to hire friendlier people or pay them more.

I just finished my taxes in person with a tax professional at H&R block, and was very surprised to find out that they were charging me $291.50! When I originally called to make the appointment I asked the person who answered the phone how much it would cost to have my taxes done in person versus dropping them off to be done. I was quoted a figure of $80-$100 total for state and federal filing as this year I could not do a 1040 EZ form because of some debt forgiveness and itemization income. After sitting there for almost an hour past my appointment time and then for 1.5 hours for the actual appointment and having done most of the legwork myself previous to the appointment to make sure I had everything organized I couldn't believe what I was charged. I was grossly misquoted, and when I questioned the fee the tax preparer said that they charge by form. She explained that she had to fill out long forms so that's why it was so expensive.

I have been going to the same H&R Block for the last 5 years. The tax preparer I meet with is fine, always courteous. However, this year I was charged $287 for a simple return. The only thing I own is a small condo. That is the only additional piece over a simple tax filing. I made no improvement, can't afford to. Nothing unusual happened that required any amount of extra amount of paperwork. I live on a very limited income - I cannot afford to pick up my taxes because I don't have $287 at my disposal. I will never go back to H&R Block - Greedy, Greedy, Greedy. You should be ashamed charging such high fees for basically simple returns.

After I filed my taxes I realized from reviewing the pdf that entire sections of a form were missing from the CD. This meant that my file was incorrect and I will be reassessed. This will likely result in interest owing. When I spoke to an H&R block rep, I was told that the CD was likely defective and I should try the CD again. But once the file is submitted, you cannot resubmit until you receive the assessment statement. Do no use this software!

H&R Block Tax Software is crippled. This is the first year I filed my taxes Married Filing Separately. Since I had more withholding taken last year, I got a refund. My spouse was not going to be so fortunate so I chose to file hers closer to April 15. I found out that since we lived in a community property state, there is a form 8958 that needs to be included with our 1040. I did not panic. I just figured I would go back into the software, fill out the form and file hers with it, and file an amended return for myself. Easier said than done. There is no form 8958 in H&R Block tax software. So I got online and talked to Tax support who, after a twenty-minute wait, told me that form 8958 is not supported in their software (???). Because of their inept programming, I run the risk of getting my taxes done late, dealing with the IRS, and incurring penalties. I am at this moment trying to decide whether to use another company's software or just have this fixed by a tax pro. This is the last time I use H&R Block for anything.

Just took my 90 year old mother to get her taxes done, very simple taxes, got taken to cleaners for $288 on a taxable income of $15,000. It took him over an hour, hung the computer up, and had to ask for assistance, sure gave the impression of not being knowledgeable, just good at data input. When questioned about the charges the response was "Gee, I was surprised too." No response at all to our comments or concerns. A CPA would have charged less than H&R Block, one thing I learned is not to go to H&R Block to get your taxes done.

I went to H&R Block on Chemong Road in Peterborough, Ontario to get my taxes done. I own a rental property, and they charged me $266. Then I was told I owed the government $1,000. I was so sticker shocked I stupidly signed the waiver forms without double checking everything. When I got home a few hours later and reviewed the documents, it was $1,069 I owe (I think paying almost $300 means the rep should have been professional and told me what I owe, not rounded down).

I just had my taxes prepared and I have been going to them for about 3 years now. The office was in the same store mall, but they opted for a smaller store front. Everyone was within elbow reach of each other and every client could hear the private "confidential" information about everyone else's business there. I did not appreciate that my financial information was being verbally shared with anyone within arm's reach. I had a return of $1,700 but after H&R explained what their form fees came to which was close to $700.00, there wasn't much left coming back to me. What H&R Block advertises with regards to putting money back into the customer's pocket actually seems to go into their pocket. With what they charge, I think that they could find more suitable office space for the clients to conduct their business. I did contact the H&R Block Complaint Escalation department, and they were unable to offer any satisfaction. The typical answer I was receiving was that I should have just walked out if I didn't like the the fee. Really? That is the best they can offer? I feel that their prices are very inflated and they did not resolve the issue. I will not be returning next year to have my tax return go to H&R Block.

When I started doing my income tax I was unsure if I had everything right (I did) so I went to see an H&R Block office in LA where I live. I explained my tax information which I brought and that I needed someone to essentially verify my work. I have used this company in the past just not here and was satisfied. When I did my taxes I was getting over $500 back. After they did it (and coming up with the same number) they charged me $236 for less than an hour’s time there. I was never given an estimate although when I called their "corporate" office I was told that I was. While each office is distinct I would caution using the one listed below: H&R Block, 4929 Wilshire Blvd, Suite 101, Los Angeles, CA 90010. Phone: 323-634-9204

I was trying to file my 2013 taxes and it was rejected because of the wrong 2012 AGI number. Well, they had me call the IRS for a pin and the IRS does not give pins out. Well H&R Block does not let you fix the file return without the pin. I was on the phone for an hour trying to get the info I needed. The representatives were uneducated and were handing out the wrong info. I spent over a month trying to file my taxes. My advice is don't even go through H&R Block. COMPLETE WASTE OF TIME!!!!!!!!!!!!!!!!

I was offered by the representative when I called to have a FREE review done of my current and previous three years of tax returns. At the scheduled appointment, the FREE review was confirmed and I was told it would be completed in a couple of days. After repeated calls and broken promises for a month, I was then called and told the manager wanted to charge me for the review and I told the agent that I do not want them to review my returns and I will just come and pick up my documents. I was then told she wanted to talk to her manager and just complete one year's review for free since that is what I was promised and would call me back.

I recently had my Identity stolen... I recently last month on February 8th after receiving my last W2 went to H&R Block in person located at Hillcroft and Richmond Ave. in Houston, Texas. When the tax preparer entered in my information a screen popped up, her question was "did you start this online?" My response "NO" instead of clicking yes so she could review it. She clicked no and it cleared out of their system. She processed my information and e-filed it. It came back as already filed... What a nightmare. Two days later after filing a police report on the 10th, I received a phone call from H&R Block reject center telling me my return was accepted, a few errors were found but it was corrected and it will be in my account in 21 days.

I got cheated as well. I went H&R Block Brooke Road, Richmond, VA. One ** by name filed my taxes, a very very rude person with less knowledge about what he is doing. He did not know what he was doing, finally after twenty minutes he charged $380. I earned only $6000 a year and my tax refund was $599. I was really at shock. When I asked him, he was blaming the head office generating the bill and they have no control over it. I wonder where on earth he will take this poor people money and die. I gave him since he was very very rude and tried to make fun, as if I was homeless person. Surely I know that God will teach him and his future family a lesson unforgotten. I will leave it in the hands of God, though at present it is a pain for me in my struggle to overcome. I have considered that I was generous to a beggar who begged before me.

The office had a sign about checking your previous returns for free so I left the past 3 years. I called intermittently about the status and the rep was working on them. Well, a year later, he was finally finished. He went over the review while I was having my 2013 taxes done. He found ~$700 due to me. I was charged $99.00 for the amended tax return. I told him I thought this was free and he said, "Oh, the review is free but completing the return is charged." It then took two visits to complete my 2013 tax return and getting no refund but paying state a lot. I am not working and only had stock sales to deal with. I was charged >$300 for this so >$400 total. I was in shock. I don't think I will ever go back.

I went with my dad to H&R Block for the last two years for his taxes. We used the same person and he was charged the same amount, $140. We went a couple of weeks ago and he told her that everything was the same as before and no changes other than his selling of a stock. My dad was charged $327. At the time he paid it and tried to shrug it off. He is 82. Now he tells me that it’s really bothering him. I called the 800 number and the guy set up an appointment for today at the same office for a review with the manager. I tried to confirm that there would be no additional charge for the review so I called the office directly. The manager wasn't available; another person did the review over the phone.

The interaction both me and my spouse had with branch manager Gordon was problematic. I would give this branch variously a 1 and a 4/5 star depending on the point and person of reference. Vicki **, the employee who worked on our returns was helpful and conscientious. In hind-sight I now see that she was not herself clear on the current stated HR Block national web campaign specifics. We were told that HR Block no longer did loans for anticipation of returns. However, this year a "return anticipation check" is offered; the web page states that the full anticipated refund amount (sans prep fees) should be deposited on an Emerald Mastercard. If the latter had been done (over 4K for this past year) we would have plenty of money now to pay as requested for past years' returns. The IRS verified a large refund but is holding the refund contingent on receipt of all past years returns. The returns are done, and an IRS tax agent is ready to push through our emergent case (pending eviction given the refund hold up).