Franklin Templeton Investments Reviews

My father anticipated his cognitive decline and made me POA specifically to manage my parents' financial and medical affairs. When FT changed their web services he managed to get himself locked out of the website and asked me to take over and straighten things out. They kept insisting that they would need to talk to my Dad - the person with progressive dementia.

If it was possible to give less than 1 star, I would. Reading through the other reviews that are mirroring my exact experience is disheartening. I will repeat what has been said already... promises are made by FT but not kept. Vague requirements are given with no support so the customer has to constantly resubmit unnecessary paperwork. This cannot be accidental. Their mishandling of customer's money and poor treatment of those who trust them is truly despicable. They are shameful in their operations and I will be following up with every agency that will listen.

Their customer service is horrible. You have to wait forever to speak to someone. They say they will call you back at a certain time and they don’t. And then following instructions to complete a transaction are done incorrectly. And this is important you’re dealing with somebody’s finances this is sloppy and unprofessional, and it reflects poorly on the company as a whole. It tells me they don’t care very much about me, their customer.

I rarely write reviews, but this company has been the absolute worst to deal with, trying to complete a simple task of rolling over my retirement account into a new employer's 401k. Emails receive no response, calls are on hold for hours with no option for callbacks. It's been over 3 months trying to rollover my account and am told I need a specific form, which they will not provide and give no guidance on how to get. I ask for different contact information to ensure my messages are received at least, and am told there is no option except to call back and wait on hold for hours again, and then be told my message wasn't received and start the loop again. Do not do business with Franklin Templeton.

Company screwed up my closing on my home by not provided the information needed to withdraw my funds. Called them a half dozen time, was given different instruction each time and took a week to get something that should have taken a day. This company should be ashamed of itself, but they don't care, because the brokers will push you into their funds. If you care about customer service, don't invest in this company or with the investor that work with them!

Currently trying to navigate my Mother’s affairs after her unexpected and devastating passing on 05/13/2025. I been met with nothing but extended (40min +) wait times on customer service calls, representatives that finally answer cannot help or answer questions. Our Mother had similar investments with Mass Mutual and they were helpful, understanding and easy to work with.

Wow how the mighty have fallen. I have been with them for over 20 years, if you count the company that they bought closer to 40. They are no longer able to function. Their recent updated to their online system is horrendous. Six months or more (I have no idea) and they still are not working at a 100 percent. I don't know who is in charge of IT but they should be shown the door along with the executive who hired them.

My mother passed away in 2023. While every other company worked with me as executor, Franklin Templeton has continually refused to do so. I have submitted paperwork to them multiple times but they now say they never received it. 20 months later, I am still having to fight with them. The absolute worst company that I have had interaction with in my 60 years. Now they won't accept estate legal paperwork because they say it is too old, although still in full effect. Forget inheritance to your loved ones as they will never be able to access.

Absolute worst company I have ever had to deal with. My custodial account was supposed to be switched to my name at age 25... I will be 37 and just NOW finally got it switched into my name. And now to try and get any of my money? Or even into my account?! Ha!! Every time I try to get in my account I have to call and wait on hold forever to be transferred, verify ALL information to be told my login was incorrect (it's not) but they can't tell me what it is?! If I could get ahold of anyone or if anyone would do their job I'd get my money out of here ASAP!! Worst business EVER to work with!! Awful, awful, awful!!

As Executor of an estate I called Franklin Templeton’s customer service number in order to administrate the estate’s account. I waited 39 minutes for a representative to answer the phone. I was then informed that I would be queued up for a second representative that would address my business. Absolute and total absurdity! Franklin Templeton essentially does not offer customer service.

This company has zero respect for its customers. The absolute worst company to deal with; good luck with your calls. Your wait time will consume at least an hour. I am constantly being locked out of my account.

TERRIBLE WEBSITE ACCESS AND ABILITY TO DOWNLOAD TO QUICKEN. LONG WAITING TIME FOR CUSTOMER SERVICE. I put in correct login information and the site said I was already logged in but did not direct me to my account. Tried everything the gave up and called. Shameful.

What had been excellent customer service is now deplorable. LONNNG wait times, phone reps that barely speak English, and have no clue about financial matters. I'm moving my entire portfolio after 20 years.

I honestly don't know how anyone ever does business with this company? I can barely ever access my account. You set the security question and answer them and they say your wrong. Now this new site is garbage. You never get a access code sent to your device.

Do NOT deserve one star but would not accept my response without clicking on one star, unfortunately. The worst financial company out there!!! The worst! I can write a book on what has happened to us. Stay away from Franklin templeton! Reported them to finra. Pray they go out of business! Do not invest with Franklin Templeton, please!

Constantly have to change my password as my existing passwords ends up not taking within a month after changing the last time. Only site that I have this problem. Each time have to wait until business hours by calling them to reset the password that I was correctly inputting. Such old school that I can call only when they are open to reset passwords rather than online with a few security checks. Getting to the point that it is easier to transfer out my assets than constantly having to reset my password.

I took over management of my mother's finances, which included a small sum in this company. After she passed, they continually sent paperwork that I need to complete to the address where she passed away. Every time I call they say they will mail the paperwork to me and then mail it instead to my dead mother. They can never explain why this happens or actually fix it when I ask them to. Multiple calls have not resolved this issue.

I recently had to request a withdrawal distribution from my IRA through Franklin Templeton. All necessary information was provided along with a copy of my voided check to have the money direct deposited to my bank account. It is now going on 3 weeks since the request has been made and their customer service stated they could not verify my bank account and it was invalid. Rather than call me to confirm the bank account they mailed the check to my home address. Or so they say. It is now going on 3 weeks business days only not including the weekend and I still have not received my money. Do not invest your money with this crooked company.

The company has wound up debt funds in India suddenly. My $56,000 is stuck up and don’t know when the company will return the monies. Legal case against company is pending in India courts questioning its business practices. Why did the company invest in risky assets? Why company didn’t do due diligence before loaning investors money to defaulters? Why is the company not returning the monies? Has there been unethical practices or collusion involved?

The Prelude. I have been invested into FT's 'Ultra Short Term' Debt fund 'Super Institutional Plan', to the tune of 1.1 mn INR (approx 15,000 USD). The fund has a Macaulay period of 0.4 years. Few months ago, there was a default that diminished the NAV by 4.5%. They had invested in papers below 'AAA' rating per SEBI guidelines; to beat competition, they had lent debt against sub par papers, as had been the case over quite few years ('Super Institutions Plan' was a marketing gimmick, sigh!). It was a wake up call and as destiny would have it, I'd contemplated on and almost executed a withdrawal, only that I couldn't!

Franklin Templeton MF has earned enormous amounts as fund management fees in last 25 years, from millions of small investors, in India. Rs 40000 crores plus. Their fund managers/company directors earn high salaries in crores of Rs every year, which is paid by millions of Indian citizens. Last week, this MF declared that it is NOT possible for them to pay back Rs 26000 crore, due to market conditions. They might pay after 5/10 years. What they did not tell us, that as they have invested deliberately in bad debts, with mala fide intentions. Important to note that, none of other 25 mutual funds, operating in same space in India, have taken this extreme step. This MF management team has deliberately cheated lakhs of small investors like me. Protect your hard earned money from dirty minded people in Franklin Templeton. Invest anywhere else.

Franklin Templeton has been the most disappointing investment company I have ever traded with. I used them under a recommendation of my financial adviser whom I do respect. They have one of the worst functioning websites I have ever encountered in the investing world. Many errors and non-loading web pages. Their reporting tools are horrific, for many years I could not even get a report to figure out ROI, this is on a brokerage site. I asked about it and they said yeah we don't have that. They finally did ad it later but their other reporting is decades behind in my opinion. I would highly recommend not using Franklin Templeton.

Franklin Templeton Investments was an all inclusive service that helped walked you through the process right from the time you are considering an adviser through the sign up process and guiding you through bigger decisions as you go on. For anyone thinking of using an online adviser, it's a very easy process that can seem intimidating when you first get involved.

They are a great company that has helped me make a lot of money over the years with sound financial advice. They are a stable company that make me feel like my investments are safe. It's very easy to use and they help you maximize your time and profits. Log in and check them out, you can also navigate to all of the high performing investments and really hit the ground running. I see a long future with them as partners.

Site is easy to navigate and someone is always readily available if I have a question. If unsure about anything someone is always available... In a recent occurrence, I talked to a rep named Tammy. I wasn't understanding the fees I would get from withdrawing some money from my 401K. She took the extra time and was very helpful. I appreciate that in a company. But Franklin could maybe have quicker response on the social connect page. One time last year the page stalled a bit. Other than that no problems.

The website is easy to use and well tabbed out. It has a lot of useful information but 99% of it is just what they want to tell me and harder to find the information that I want to know. It has been easier to email or call about some information that would be customize to me and I wish the search section worked better. I have always appreciated Franklin Templeton’s perspectives on investment. The part that I liked, especially when I was starting out, was that I was able to create hypothetical portfolios. This helped to see how things may or may not work for me without using real money.

Franklin Templeton’s service is convenient, knowledgeable, trustworthy and using it is pretty simple. Once you have an account with them, all you do is go to their website and log in to your account and from there you can see your investments and portfolio. You can chat with an adviser online and they will help you what you are trying to accomplish, whether it be an investment that you want to make or if you want to make a plan for your investments.

Franklin Templeton Investments has a very nice financial website that has customer service from time to time and also is categorize in a very easy way to understand! I like the convenience that you have someone that can help you in every type of concern you have financially, and also good advice to break down things that need to done. But I don’t like the time in which operate. It's a bit inconvenient for me and also for people that work around those hours. Also the customer service need to improve in many ways especially in the way to communicate with consumers.

I like how easy it is to navigate and use it. I really like the layout of the website and how fast it is. I like how they have a mobile application also. Also, I like the wide variety of options like how they have many mutual funds to explore. I would like to improve the mobile application, though, to make it more nicer with greater designs.

They care about my financial future. They sit down with you and have a one on one consultation to figure out the best solution for you and your family's needs and the best approach. They are not pushy or are they aggressive. They are understanding and they offer the advice that is best for you. What was helpful is that before they recommended any services to me they first asked me questions about my goals as far as what am I saving and how much do I want to have in a certain amount of time which helped me make realistic goals that they were willing to help me achieve. They also have great recommendations on their website which makes financial decisions easier to make and when I need more guidance I can also call and speak to a representative. I had and are having a incredible experience.