Fifth Third Bank Reviews

The website and online banking is very problematic. Very, very difficult to do business with them.

No one has the power or authority to release funds at the branch level without the permission of legal that can't be contacted in a timely manner and when they respond their notes don't seem to be accessible or shared with other branches. I have been in four branches starting last week in two different states. Last conversation with branch on cut road in Louisville is they have to get in touch of district manager. But they're busy usually. As an Arizona resident every day this takes is another 1,000 in cancelled flights and hotels. Nice people. Poor systems. Exact same circumstances at 5 other banks 1 day service this bank TBD WG.

Visited a branch in Winter Garden to open a MM account at 510pm Friday 04/24, branch closed at 6pm. Once inside the employee asked to come back next day since it is today too late for them to open a account. The lady suggested me to be be early at 9am since they will be open from 9 to 12. Returned next morning at 9am and waited until they opened at 901aM. When walk in the banker welcome me and my wife and immediately mentioned that she is the only banker and she already is booked all morning with appointments.

On April 22nd of 2026, my wife and I visited this Branch and met Samuel ** and Mrs. Karina **. What a great experience my wife and I had meeting with these two outstanding professionals!!! First of all, when we walked in we were greeted by Sam and we were welcomed with the question if we wanted something to drink, it was like walking into a Starbucks store, but with a friendlier atmosphere!! This branch made us feel welcome, We could feel the positive energy coming from both professionals, they were knowledgeable, friendly and great professionals who helped us open an account.

Very kindness support to Zelle problems. Ms. ** who is financial center manager is so warmful support.

Their latest trick. All of a sudden 53 decided to put a 7-day hold on my tenants’ rent check. These are not new tenants and there has never been a problem with checks to me not clearing. When I called to question why, customer service was totally ineffective. Said communication from tenants’ bank said there was a “high likelihood of check being returned.” Tenant sent me a screenshot of their balance, which was approx 10x the amount of their rent check. Nevertheless 53 rep said nothing could be done to remove the hold. Supposedly I was supposed to receive a written explanation for the hold in my documents folder. Nothing appeared in that folder until the hold had already been in place for two days.

I had a lot of disturbing behavior from these bank employees. One teller I'd never met calling up all friendly like we were friends wanting to see how I'm doing and demanding I come down to the bank to meet her. I reported this odd behavior to management and they claimed they called customers at least once every 6 months. One day I found money missing from account. I called down there and told them if my money wasn't put back immediately I was headed to the police station to report the specific teller for robbery. The money was put back, there is so much more. I felt it was best to close this account.

YOU LITERALLY CAN NOT TALK TO A LIVE REPRESENTATIVE UNLESS YOU HAVE AN ACCOUNT NUMBER. They have locked me out of my account online and the only way to access it is to have an account number. Well I DON'T HAVE ONE. IT'S A CAR LOAN. Then to sit through their automated system only to be hung up on or not even talk to a live person is absurd. I will be closing my account the moment I can.

Absolutely horrible bank. They use every possible way to screw you with every fee and tactic they can use. Despite having GAP insurance on an auto loan and the GAP insurance company and the Auto insurance company paying them thousands and thousands of dollars, somehow, they conveniently, for them, do not count all of that money towards paying the loan. Therefore, they charged late fees and harass you. Never mind that the car is totaled, insurance paid the vast majority of the loan, service contract paid hundreds more, GAP insurance paid hundreds and requested the loan be backdated. Nope, Fifth Third will screw you to make that last dollar.

I would never do business with Fifth Third Bank. My elderly mother has a loan with Fifth Third Bank and the days and hours spent, more like wasted, on the phone with customer service simply trying to update her phone number on her loan was a complete nightmare. We do not live near any branch locations and calling in to customer service was so frustrating over many many hours and many, many days on the phone with customer service, and at times getting disconnect after being put on hold only to have to call back and start the process all over again, that it resorted in me Googling a random branch simply to try another approach at getting our concern address. Absolutely disgusted with the frustration that communicating with Fifth Third Bank has caused.