Crescent Bank Reviews

How Crescent is allowed to be called a bank is beyond me! Take a lousy business model, add horrible customer service reps who are unintelligible & no assistance at all & slap it together with no paperwork for customers, no notifications of payments received or owed & you have Crescent Bank. If you have any choice, DO NOT use them for any reason. They should be investigated & closed. I thought banks had stringent rules & standards!

I thought I was at first approved for auto financing from this bank but could not have been more wrong. Just several days after leaving the dealership with the vehicle I thought I had financing for, this bank kept making repeated demands to show proof of ability to pay such as bank statements, tax returns, etc. and then contacted the dealership that they would pull the loan offer unless I had someone from the company I work with contact them by a business landline phone (and I'm not sure if my company has a landline phone or not) or get a cosigner. My immediate supervisor told me that she would contact her own boss to see if he would be able to assist me in this regard or contact this bank on a landline; however shortly afterwards I was told by the dealership that I must either get a cosigner or return the vehicle.

I called last month to request something and I was very pleased with the customer service. This month I called and was told the exact opposite of what I was told last month. I asked to speak with a manager whose name was Robert and he was even ruder and less helpful than the customer service reps. I will be refinancing and discourage you from using this company.

Don’t trust this bank. They are dirty and underhanded! I have to sue them for cancelling my gap and warranty and then they pocketed the money. When I ask for documents how they had the authority to do this they couldn’t provide.

Received a car loan from them which the APR was too much to began with. Car was totaled out by insurance and Crescent Bank is still trying to make me pay. Trying to keep it on my credit report when it was closed out over 5 years ago but they're keeping it current.

Crescent Bank is absolutely the worst financial company on the planet..They will gouge your eyes with their interest rates and they take advantage of people who can't really get other financing....They are basically the buzzards of the financial world preying on people who are looking for help.

I have had a loan with Crescent Bank since August 2021. My total loan was 29000. 18% percent interest rate IS RIDICULOUS!!! Every time I look at my statement it appears that I haven't even touched the principal balance. When my previous vehicle's transmission went out, I had no options except to go with this bank because I come from a home where credit wasn't talked about! I wasn't an educated consumer and knew nothing about interest rates. NOW I KNOW. They approved my 2020 60,000 miles Honda Accord for a loan with an 18% interest rate. My payments are 700, with a salary of 45000, to add to it I am a single parent with 4 children and not on any government assistance!

If you want to pay double the amount for your car loan, play phone tag with them constantly, get re-routed 100 different ways, never get a clear & concise answer, and deal with completely incompetent people, then this is the company for you. If you haven’t caught on to my humor, long story short, DO NOT finance with this bank.

Worst place to get a car financed. The rates are HORRIBLE and too high. You end up paying twice as much for the car. They are rude & need to be closed down and investigated. Never dealing with them again.

A lot can be said about a company by the type of people they hire. Alessandro ** went the extra mile to help assist with funding of a auto. He was attentive, diligent, professional, and caring. Crescent Bank and Trust is fortunate to have employees like this.

Concrete constantly expensive rates that are impossible to change, ever. They are difficult to work with most of the time and typically refuse to help make things easy, on top of which will heavily and randomly damage your credit score more than it helps. I can't wait till the day I no longer have to deal with them.

I called Crescent Bank several times and voluntarily surrendered the vehicle a few months ago. They never came picked it up. Told me they would send someone out to get it but yet they put on my credit that I don’t want to pay for the vehicle and leaving bad remarks…. I’ll never deal with this company again.

This finance company is the worst company to do business with. I finance a car 2014 @ 18% interested rate, had to, my credit was shaky @ the time. 12/2019, I made the decision to only have liability insurance on the car, as the balance on the vehicle was about $7000 @ the time and I couldn't justify paying car note @ $346 & insurance @ $275 for full coverage.

If you're thinking about getting a car through a loan from this company I've but one word. DON'T! Don't be like me and others on this page who may have neglected to read in detail the small print. Don't let a car dealership tell you you're approved through this company even though you know your credit isn't that good...or maybe just downright bad. The dealership will tell you it's 10% compounded interest and so you may think (like I did) that this is monthly. People...IT'S DAILY so by the month's end you owe 10% of your loan X 30 days and they take that right off the top before applying anything to your principal balance so you'll be paying interest (thousands upon thousands) and you'll never see your principal balance shrink! YOU WILL NEVER GET THIS VEHICLE PAID OFF.

I understand more than you know you need a car. Work, family, emergency or just starting out. But do your homework. Do not use this company. You will never pay off the car. They will find ways to charge you. This place needs to be investigated and audited. The rates are a prison you will never escape. I feel that they take advantage of people and are predatory lending. No kidding. Never again. I will walk before I ever use this company again..I will review on site I can. At least I can warn as many as possible. Buyer beware!

I know for a fact a baby can do better than them. I hate to call them... Whew lord... Do not get a car loan with them!!!! It will not be a good experience. They are something else to deal with. Hell. Hell.

They financed me a car and I THOUGHT that I was getting the GAP coverage but when I totaled it in an ice storm several months later, they hadn't put the coverage on my loan and they are claiming that I owe them $3600 above the value of the car. Buyer BEWARE!!!!

I have been dealing with Crescent for 4 year stressful years. No one that know the account or can explain fees or how funds are applied. I paid $400 per week for an entire month just to see if any would go towards my principal after paying the interest that was listed under pif, although I was told they charge daily interest no one knows what the daily interest is or how/why all payments were only applied to interest only, that $1600 in 30 days, my normal payment is $445. I have filed complaints with CFPB and FDIC and they just sent a false letter of interactions with me and the case was closed, smh. This company is truly highway robbery and I will never finance with them again.

This has been a long process with Crescent Bank, (6 years), my loan is finally paid off. In the beginning of the loan, I fell on hard times and had to defer a few payments, all terms and conditions were read to me at that time, moving forward years later to loan maturity date and now it is time to pay the payments that were pushed back. I spoke with customer service at Crescent Bank and Trust who instructed me to continue making payments on my original due date, I called in to make my third payment on the deferment. Customer service said, I must set payments up in advance or my payments would no longer be accepted, so I did. Approximately two or three weeks later, I received a call from a manager at Crescent Bank and Trust telling me that making payments on a deferred account was unacceptable and account need to be settled today, 2,500.00.

Loan was approved in 2019. Since covid, all payments went towards interest FOR 6 MONTHS, NO PRINCIPAL. So my balance became like it was upon purchase! Now I can't log in to the site to make a payment. Redirected to another site that doesn't allow for pay off quotes. Is this BANK FOR REAL? Do we still have to make payments? Can someone give me a reply, please?