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Crescent Bank & Trust
Crescent Bank & Trust
Overall Satisfaction Rating
1.29/5
  • 5 stars
    4
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    2
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    3
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Based on 131 reviews that contain star ratings
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Crescent Bank & Trust

New Orleans, LA

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141 Crescent Bank & Trust Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2018

This company is disgusting. They lie constantly and then try to cover it up. NEVER will I go through them. Jenna (Recovery Manager) is rude and hateful. Attempted multiple times to ask questions and understand and she constantly interrupted me. Waiting on a call back from Carla the AVP/call center manager.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2018

This account is currently being disputed for several reasons. Long story short, I got the vehicle in July 2013, approximately 1 year while going through a divorce and being a single parent of 4 children, I fell on hard times. I had a family member in need of a vehicle who agreed to take over payments and use of the truck. Fast forward to 2017, that family member told me she was having issues, advised at the time she was already 3 months behind (approximately $1,200). As I was now in a better situation, I was able and willing to just pick up on the payments. I got the vehicle back from her on Friday February 24, 2017 and Monday morning; February 27, 2017 when I went to leave for work, the truck was gone. I called Crescent Bank & Trust immediately, explained the situation and also advised them that I had the money to bring the account current and move forward with on time payments.

Well, while I didn’t know this was possible but, they told me “we can’t release the vehicle back to you”. So although I had the funds to bring the account current at that very moment, they refused and instead decided to proceed with repossession, and even later decided to try to take me to court for the account. Most recently, I’ve come to learn a few things: • They’re reporting the account multiple times on my credit report; • The account is reporting CHARGED OFF and simultaneously OPEN which is extremely conflicting information; • Monthly payment due to the $11,472.00; This is extremely unfair and just not right. • They’re reporting the account multiple times on my credit report; • The account is reporting CHARGED OFF and simultaneously OPEN which is extremely conflicting information; This is extremely unfair and just not right.

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4 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Aug. 3, 2018

I never been behind on a payment until I hit a deer then I got behind. I told them when I would pay the payment and they kept calling and calling then I had a note on my door. I wasnt even 2 weeks late. Now I'm debating on paying my next payment or using the payment to file bankruptcy. They are the most rudest place I have ever used. I only have 16 payments left. Never use this bank. I regret it now.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 12, 2018

I financed my vehicle with Crescent Bank almost two years ago and never had a problem with them...until the past two weeks. Two weeks ago I traded in my car and went with another bank. Crescent was called to get a 10-day payoff. When I was trading my vehicle in, the salesman made the remark that he had heard some really bad things about Crescent Bank. I advised him that I had never had a problem with them. So, they call me this past Monday about my payment and I advised them that I had traded the car in. What was very odd is that they called me at work first. They advised me to call the dealership to follow up and let them know.

I received three more calls from them that day (on my cell phone)-one being later that night. I called them back and advised that I had already spoken to someone and not to keep calling me. Also advised them to not call me at work anymore. I was off work Tuesday and Wednesday. Came in this morning and had three voicemails from them at work even though my voicemails stated I was out today. No phone calls to my cell phone. I called this morning and asked to speak with a manager. This request was not allowed-so very unprofessional. I advised the lady that a check was overnighted on Tuesday. She was very rude. I advised her that they are not to call me at work again. Don't go with this bank. Not worth the hassle.

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3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 14, 2018

Crescent Bank should be immediately shut down for their services & fake policies. This is possibly the WORST BANK! to finance with. Like some of you I was sold a dream & thoroughly LIED TO!! I purchased a vehicle from Jim Burke automotive two years ago in the wicked dumb City of BIRMINGHAM, AL (the worse & dumbest place on God's Earth) & I will admit I was younger than but still was aware of the pros cons of financing a car through a bank. Well my credit was not sufficient enough to get a decent APR on a loan so Crescent was the only one & the crooked salesman completely lied to me informing me I would be able to refinance with Crescent in a year to lower the payment & that they will work with me! Completely false.

Crescent bank will not only steal your money but they will criminally harass you & stock you & leave intimidating voicemails threatening to repo your vehicle & sure you if you're just 1 day late!! Then the interest just accumulates every day even in the grace period so your literally throwing money away just to keep the car nothing goes towards your principal this place is a SCAM.. this bank should inherited the name Crescent Mafia because that's all they are they pray on the less fortunate & poor & completely take advantage of them practicing Mafia tactics! Stay away from the crescent bank mafia family. You've been warned!!! I had to give my car up due to misinformation on their part & the car salesman they all sleep in the same bed together!! STAY AWAY FROM CRESCENT BANK MAFIA FAMILY. THIS IS NOTHING LESS THAN A CRIMINAL ORGANIZATION.

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11 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: April 13, 2018

How Does Gap Insurance work if your car is totaled? You file a collision claim with your insurer and find out that the actual cash value of your vehicle is only $19,200. This means after your $500 deductible is taken out, your car insurance company will pay out $18,700 to your lienholder. You still owe $23,500 on the car, so you're left with a “gap” of $4,800.Jun 24, 2011.

Crescent Bank & Trust is abusing my credit report. The car was sold at an auction by a mechanic (Crescent Bank has the mechanic contact information). This mechanic refused to take my insurance information. He sold me car and Crescent bank refuse to do anything about contacting the Geico insurance during that year to provide gap information. Now Crescent is still saying I owe them and abusing my credit report. The next step is taking it to a global level and having Crescent Bank shut down if they cannot handle this matter immediately. I know a few people who is experiencing this same situation. Will not disclose her name. She file bankruptcy and included debtor Crescent Bank and they are still abusing her credit report. This has got to stop!

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 10, 2018

5 years I've had this vehicle. Every month for 5 years they wasn't putting anything on my principal balance. One month they would put 30 dollars towards the principal balance. Mind you car payment is 380.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 21, 2018

I need to find someone that can help me do an audit on what I owe these bloodsuckers! They harass me at work and at home if I am 1 day late. It's ridiculous! I was suppose to be done with my payments in January and they are reporting I owe $ 11k more! That is not correct! HELP.

18 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2018

I have had a car payment of $418 per month with this bank since 2012. I had to defer 3 payments back in 2013 as I was out of work. The car is now going to be paid off in July instead of April. Because of these deferred payments which were only late by 2 weeks to a month they are now demanding an extra $755 with the July payment or they will report me to the credit bureaus. Does anyone have any advice on how I should handle this?

16 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 28, 2017

Got a Auto Loan from 2009, on a 5 year loan. Paid off April 2014. Account showed a $0 up until Dec 6, 2017 appeared on my credit with a 10,000 past due original balance with a term of 1 month. LOL, but it was funny. Either someone is playing games with the company's account or someone is just that stupid and don't know what they are doing. I was floored. Common sense would say no one pays a auto loan for 8 years. 4 years having a $0 balance. BUYERS BEWARE...

8 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 23, 2017

I have a car loan here. I fell on some hard times and they told me right before my payment was almost a month late, that I could put the payment on the back of the loan. I had to fill out paperwork that they had to "mail". They sent it to the wrong address... On purpose? After I signed this paperwork and faxed back - to a number that didn't work - they went dark. Couldn't reach anyone and they tried to put a payment through on a day that was never discussed. To purposely overdraw my account. Or purposely make me default before I could get that paperwork in. I think they never filed that paperwork and repoed my car, knowing when I was out of town and switched it with another one. When I finally got ahold of someone, that person had no record of any calls I have made about this bank loan.

There is some serious shady stuff going on here. It may not be the bank, they may be selling info to a fraudulent company. Or their employees are fraudulent thieves. I have noticed my car being rummaged through, unauthorized payments trying to be made in my account, various other problems with my car insurance bills and accounts. Credit card accounts... The only people who know where my car is at are my employer and the bank. I think they have purposely told me I can have an extension and not filed the paperwork, so they can have access to my other accounts due to my loan being in default. I have changed my payment date, and extended 3 payments (2 due to the hurricane) And I think they are trying every other avenue to get that money, but still say I owe.

I'm starting to question why the dealership does business with them? This is really unsettling trying to figure out where the fraud is coming from and knowing that you are doing what you can to be an average member of society and survive, and you have to deal with shady business practices. Shame on them. I also think after reading these reviews, they are fraudulently trying to make you think you owe money. That is theft. If you have paid off your loan, and you know you don't owe anything, you need to report that number they are calling from. Oh. Also the IRS can't find any record of my loan, and my car is still registered to my old address. And anytime I try to make a payment, my loan number doesn't work. I also got a call saying I ran 250 tolls in one month? And my contract disappeared... From my home. I guess issue will hit the fan when I go to file my taxes.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 17, 2017

I took a loan with Crescent Bank almost two years ago, the loan amount was 16000 dollars and after two years of payments, I currently owe 15,400 dollars. During my loan period thus far I have not missed a single payment, and was threatening to be late on one because I was fired from a job. I pay 400 dollars a month and the operator offered to defer a payment for me, had a form sent to me that I had to FAX back to them signed - no email here! I did find a fax machine and got it back to them, all good. Until 3 months later, when on my credit report they said that I missed a payment! I called them and the woman told me "just file a credit dispute and we will work it out and just take it off on our end." I did that, no response for June, did it again, no response in July, let it be because work was heavy in August and September... And then did it again as advised in November, and they finally updated my credit report saying that I had 5 missed payments!!

I don't even want this car or the loan anymore. My plan was to refinance after building credit, but with this loan, my credit went down 140 points lower than started even though I've made on time payments. Isn't this illegal?! I'm so sick to my stomach and really just wish there was a way to deal with this. I'm a guy in my 40s who is just trying to build credit to buy a house for my kids and this company is just screwing with me. There are more details about payment date requests as well, when my pay periods changed at work and I had faxed forms to them that were lost over 10 times and each representative has a different story.

I can't think about this anymore, I have to continue with my day, but don't, do not, for the love of anything worthy! Do. Not get a loan with this company! I plan to go very very public with this. Do not get a loan with this company if you think that they can renew or better your credit! I started with this loan with a credit rating of 535 and now it is DOWN to 460 after their false reports!!!

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10 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 2, 2017

February 2013 I obtained an auto loan through this bank arranged by Dealer. First time I had applied for or asked for credit in over 25 years! No credit history and a NULL FICO score! Was approved by this bank at a high downpayment and high interest Rate.That is OK, I understand! I was told and understood I could make payments on-line directly to bank by check, debit card or credit card. First payment attempt resulted in they had my address, zip code and social security # entered wrong! After 14 phone conversations and sending 8 Faxed forms over 12 days finally resolved the situation. I was left feeling like they did not care!

Third payment attempt I found they now took on-line payments through a 3rd party payment company and the Bank had sent them the wrong address, zip code and social security # from the old data entry mistake. Once again after days of phone calls, accusations about MY integrity by Bank agents and threats of repossession the data entry errors were corrected and payment was correctly applied. Once again was left feeling like they did NOT care.

Each of these payments were made with my Master card. Bank issued credit card as were the next 40 Payments. Each month I received several calls from the bank sometimes 15-20 days prior to my payment due date asking if I was going to make my payment on time. Each month for 40 plus months!! Other than the 2 months where the Bank had data entry problems my payments were always paid at least 5 days before due date and usually 10 days before. Now here I am at payment #44 of 48 and once again they have changed their payment method!

Did they notify me that they were changing... NO! Problem with this is the new 3rd party payment no longer accepts credit cards for payment. Upon contacting Crescent Bank I was told by the representative that they had never accepted Credit Cards and repeatedly told me they had Not changed payment methods. When I asked the Bank Rep for a different method of payment she stated cash in person (impossible), Debit card, or Check by phone which were impossible as I am out of country on business and do not have access.

Upon stating this the Bank Rep stated that if the payment is not received by the due date I would be marked as delinquent and subject to repossession! Results are I am cutting my trip short by 2 days and returning home to pull pay-off balance for this loan from savings and paying it off early. I am cutting myself off from this Bank and I strongly advise anyone from using this bank for Loans or any other financial reason as I am sure they DO NOT care about the customer! Upon reading the many complaints on this site and looking over the Thousands of complaints on other sites of which many are similar to my experience I have become convinced they are a Predatory Lender and DO NOT care about the customer.

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8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 31, 2017

If you have other options I would use anyone other than this bank. We were told at the beginning of our auto loan we had a 10 day "grace" period... Wrong. Over a 6 year loan every time I paid within the "grace " period I was penalized a late payment fee. Come time to pay the last payment. I was told I still owed 1200 more dollars. I about fainted. When asked about it they told me that I need to pay it or they will come get my car. It's criminal. Go elsewhere if you can.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 6, 2017

Auto loan. Very rude. Not sure why these individuals are so angry at life..? Granted I was 12 days overdue. Called my place of employment and harassed my leadership. Never received a phone call directly. Beware!

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 31, 2017

I see so many people complaining about this company harassing you. If you are late on your payment they have every right to. They gave you a loan knowing you had bad credit. Pay on time and you will not hear anything from them. I have been with them for 5 years and always communicate my paydays with them. They never called me. And y'all knew what you were signing up for. When you signed the contract stop complaining. At least they gave you a car loan when nobody else did!!

31 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 16, 2017

Wow, where do I start? I was 23 years old (5 years ago on December 12th) when I obtained a loan from Crescent Bank & Trust. At the time, my credit was pretty poor from a few bad decisions as a teenager, as well as my credit being stolen. I did not know the correct steps to take to fight my credit theft and was left with a horrible credit. I had to have a car to get to and from work so I applied for a loan at a car dealership. Little did I know that the only bank that would take me is Crescent Bank & Trust. I was happy to even be able to obtain a loan and did not realize the extent of the theft and fraudulent events that would take place. After 5 years of payments and the feeling of joy and excitement to finally be done with my debt to Crescent Bank in December of 2017, I was informed that my payments will not be over for 4 more years and that I still have a balance of around 10,000!

I knew this could not be possible, and actually had no way of being legit because I had only borrowed $14,000 for the vehicle and made a down payment of $1,200 on the car 5 years ago! On top of this fact, my payment booklet specifically laid down each payment due date, the amount due, numbered in sequence until the balance was to 0 (Up on December 12th, 2017). The horrible part is that I had left my loan contract at my dad's house and he threw it away on accident so had no way of proving the truth. I have been stuck in this situation, making 31% interest rate payments on a $14,000 loan. I have already paid a total of $21,060 to Crescent Bank (which is more than I got the loan for) and do not know how to get out of this scam. If anyone can help me please let me know, because at this point I am stuck.

They promised me I could get my vehicle refinanced after 2 years of payments and when I asked them about it at the 2nd year, they told me that they did not do refinancing. (What?)... I have already caught them in SEVERAL lies, which they kept giving me different answers each time I catch them in the lie. They have messed up on SEVERAL of my payments, marking down that I had either paid late and adding a fee, or not marking down my payment AT ALL (I have never been late on any payments in 5 years). I am supposed to be done with my payments in December of 2017 and now they are telling me that I have a $10,000 balance left to pay!

I requested my original contract several times (which they promised to send each time) and they have still not sent it! Can companies get away with this? What can we do to fight it and to uncover the truth? Please help me! DO NOT GET A LOAN FROM THEM, THEY ARE SCAMMERS, FRAUDULENT, AND A PURE EVIL AND GREEDY COMPANY!

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9 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: July 24, 2017

In April 2016 I took a $1000 loan out from them. I have always made my payments on time and never missed any of them. I made my last payment 5/2017 and even went into the branch to confirm it was finally over. Now, I keep getting phone calls and mail about I still owe them $119. Management will not listen!

7 people found this review helpful
Rated with 1 star
Original review: June 20, 2017

If you want to do business on a car loan this is not the place to come. LOOK at all of the bad reviews they have had from different customers. I called them in March to inform them that my mother had died, I had the vehicle and wanted to take over the notes, well mom was not behind so they came and repossessed it in the middle of the night. I called 911 thinking it was stolen only to be told that 11 Hour Towing had repossessed it per the bank. I called several times consulting with them about it then all of a sudden they became rude, and said "We can't talk to you anymore..."

The car was sold at an auction after I had obtained the attorney as they insisted out of $1500, they sold it and said it was human error that this occurred, "We forgot to tell the auction to hold it." It was Bologna from the beginning. Overall mom was closed to being finished paying for it... LO and behold it sold and I found it on the internet and bought it back from another dealer. They were ripping my mom off on the payments and it's been cut in half... to HELL WITH CRESCENT BANK. LET YOUR BUSINESS PLUMMET DOWN THE DRAIN!

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14 people found this review helpful
Rated with 1 star
Original review: June 14, 2017

We submitted an automobile retail installment contract to Crescent Bank, which they approved, with some stipulations. When we submitted their stipulations, and delivered the vehicle to the customer, when we contacted Crescent about funding us, they added more stipulations! I have been a new car dealer for 30 years - and have never experienced a bank adding more stipulations, on 3 separate occasions - after the original ones were met. They were clearly trying to back out of their approval. THE BANK ENDED UP SAYING 'WE HAVE DECIDED TO RESCIND OUR ORIGINAL APPROVAL.' This never happens, especially if all stips are met. It is unheard of adding more after the vehicle has been delivered to the customer. DEALERS BEWARE OF DEALING WITH THIS MOST DISHONEST BANK! In the end, we had to retrieve the vehicle from the customer, at great expense to us.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 15, 2017

This is the absolute WORST company, ever. I got this loan when I was 23. 5 years and $24000 later, over 13k has gone to interest and only 11k to principal. This company does a daily compound interest. There were a few times where my $500 payment went completely to interest! Don't even think about going 5 days late. They'll call you 2-3 times a day asking for their money. I will give them that there were 2 times where I had to skip the month that they worked with me, but that's about the ONLY positive review I have for them. I was told that if I made my payments on time for 6 months, they'd refinance my loan. Well that never happened.

I've tried multiple times to tell them my last name is changed, that I'm no longer with the co-signer, etc, but nothing ever gets noted on your account ever. We finally sold the car April 28 (God forbid, 3 days after my due date). Anyways, there was some glitch at the dealership that the payment to Crescent hasn't gone through. I've told them literally every single day since that I've sold the car, and to take it up with the dealership.

I'm still getting threatening phone calls how they're going to repo it. Sorry, not in my possession anymore, take it up with the dealership. I even gave them the company I'm now financed through (finally got my credit to where I can go through a credit union) and they still call multiple times a day. I worked with a gentleman named Thomas who said if I made my payment when I said I would, that he would wipe the late fees from my account. That never happened ($15 any time you go over 10 days). They charge $5 just to pay online (same if you call and make the payment).

DO NOT USE THESE CROOKS. Seriously, choose any other company. These people are fraudulent, and will not stop at anything. 99% of the time you can't understand a word they say on the phone, and always sound completely irritated. I'd be irritated too if I worked for such a shady company! STAY AWAY FROM CRESCENT BANK!!! Would have given NEGATIVE stars if possible!!!

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5 people found this review helpful
Rated with 1 star
Original review: April 5, 2017

We have an auto loan with them and they are very hard to get in touch with. They are extremely rude, threatening, and harassing, and liars. They will tell you what you want to hear. Make arrangements with you and then break them, make unauthorized debts to your bank account.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 16, 2017

I was trying to purchase a car in the last month and I got approved by a Chevrolet Fred Beans dealership in Doylestown. I got approved for a loan, the bank happens to be Crescent Bank. It appears that I was missing just a few more paper work like a lease, two more references, and bank statements. They were very rude and falsifying inaccurate statements that was not given. Well the person I was associated with, which was Kat. (She was rude to me, my landlord and then try to flip the script as we were the ones being ungracefully rude to her.)

This happens to take place yesterday late afternoon. They didn't even give me 24 to 48 hours to give them the paperwork before they pulled my loan. Worse company I have ever dealt with. As if a person trying to buy a car is going to proceed with it without having a job. What I'm basically saying is if a person is working a 9 to 5 or 12 to 8 shift how do you expect them to give you all the documentation that you need in due time while at work trying to maintain and keep their job?? Crescent Bank is by far the worst I've ever encountered. I wouldn't even work there if the president of the United States paid me to.

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7 people found this review helpful
Rated with 1 star
Original review: March 13, 2017

They call your job & references (who is 84 & 90 yrs old) when late. They told me that my wife is a liar. They sent payment back to my acct & it didn't show up for 3 days. But they needed their $ again. So the lady said she would push the payment back. Now I am paying $2 a day for their mess up. So I only had a year to pay this car off but now it's going to take another 3 yrs because of interest. Plus for years I paid them $9.98 fee for paying with a card. Everyone uses a bank card these days. Besides they make enough $ on interest.

Why should I have to pay so much fees when I was just making a payment. They are the rudest customer service I've ever talked to. When I first got sick I told them I couldn't make the payment. They told me to ask everyone for $10 so I can get my payment to them. My car was $9000.00 but I'm paying $30000.00 for it. That should be against the law. Yeah it's a high risk but that don't give them the right to rip people off or treat them like garbage. If there was a bus I would have them come and get this 10 yr old car. STAY AWAY.

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8 people found this review helpful
Rated with 1 star
Original review: March 3, 2017

I called at least 4 times today. The first three was told (automation) to enter account number or last 4 of social security which I did and then it flips back to payment options where you must enter an account number. Do not have account number. Very discouraging. Finally got a person on the line and then after being on hold for 9 minutes was transferred to a Melissa **. A supervisor I believe. RUDE, RUDE, and RUDE. I explained I was just trying to make a payment of 900.00 on my daughter's account. Was told they needed to speak to her and see if they can talk to me. Talk about what?

I told her either they want money or they do not and that I cannot believe all this. "YOU CANNOT BELIEVE WHAT" AND THEN SAID "YOU HAVE A GOOD DAY" AND HUNG UP ON ME. What kind of customer service is this, I am glad I am not the one with the auto loan. Therefore it will be this evening before my daughter can make this payment, and I am sure more fees will be added to this account.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 24, 2017

In 2011, I purchased a new Nissan Versa for my wife who did not have any credit. I myself had just gone back to work after being unemployed for 18 months, so my credit score wasn't much better. However, after being convinced by the car salesman at Maroone Nissan in Pembroke Pines, FL that it was better to buy new than used, he steered me to Crescent Bank.

The loan had a super high interest rate of like +/- 15% and we had to put $2,000 down! I had to borrow the money from my mom! I should have walked away but I didn't. In the end, we would be paying more than $23,000 for a $16,000 car. In addition, we were told we had to get the GAP insurance (another $40 a month) because the interest was so high and it was a six year loan.

My wife and I subsequently separated, but she agreed that she would keep making the payments on the car and refinance when she could. I agreed. A couple of years passed, and in July 2015, I received a letter from Crescent Bank that the loan was in arrears. I immediately contacted the bank regarding their letter and to get additional information. I explained to them that I had only seen my wife a couple of times since we separated in January 2013, and I had lost contact with her and the car after her immigration case went south. When we separated, I gave my wife a notarized power of attorney with the assumption that she would refinance the car since she had established credit and the interest rate on the loan from Crescent Bank was extremely high. I just assumed she had done this, however, for whatever reason she apparently never did it.

I had extensive conversations regarding this situation with Crescent Bank, as well as sending them a detailed letter with all the available information I had on my wife and her whereabouts; I believed she was somewhere in Miami-Dade County, Florida; I even thought that the car might have been taken to Colombia where she was from. Since I had not seen the vehicle since October-November 2014, nor did I have any idea where the car or my wife were, I was concerned. I contacted all her friends, acquaintances, previous employer, but our separation was not amicable, and many of her friends do not speak English. I did an Intelius search and got an old address in Miramar, FL.

I asked Crescent Bank many times that if they found the vehicle to please pick it up and contact me and I would assume custody/responsibility for the payments. Now that my credit score was 650+ I had already talked with my credit union about a loan for +/- 5%. With less than $6,000 owed on a car worth $10k+, who wouldn't want it? I also contacted the Broward Sheriffs Office, the county of my residence, to see if filing a stolen car report would be practicable. I was told that since my wife had permission to drive the car the loan issue was a civil matter and they could not get involved.

Then, I receive a letter from Crescent Bank stating that they had repossessed the vehicle, and that if I wanted the car, I could travel to New Orleans to an auction and attempt to purchase it? They never called me, even though I had asked them many times to let me know if they found the car and they had all my numbers. I also received the letter after the date of the supposed auction. What a rip off, they sold it to one of their buddies at a rock bottom price and charged me what was owed. What kinds of business practices are these? Next, I get a credit alert that Crescent Bank had reported a repossession on my credit; to wit my credit score dropped 100+ points.

Adding insult to injury, I then get served with a Summons in October 2016 stating that Crescent Bank was suing me for the unpaid balance on the vehicle. I humbly decided to go to mediation as did not have the resources to afford an attorney, and I knew that I went to court, I would be overwhelmed with their lawyers - a small fish in a big pond. In the end, I freely agreed to pay $100 a month for 80 months to settle this debt with Crescent Bank. I just didn't see any other option.

In the end, Crescent Bank will have received $32,000 on a car they financed $14,000 on. What an unbelievable scam. Even after all the extra work on my part helping them find the car, and their failure to contact me after they had the car - even though I asked them repeatedly, seven years later, I am still paying Crescent Bank for a car that I should have been able to buy for what was owed. Shame on Crescent Bank and shame on the people who work for a company like this.

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9 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 18, 2017

I pay these people every month by the 18th. My payment is due the 10th. I get paid on the 15-16 of the month. They call me three to four times a day even after my payment has posted. Also my husband passed away 3 weeks after buying this car in 2015. This bank REFUSES to take him off my loan with copies of the death certificate and everything that I have provided to them. I was told they would have to re-write the loan. Then re-write it, that's not problem. He is gone. I need him off this loan and my car registration. I have no idea what to do. Plus they report on my credit that I pay late 30 days or more. I have proof of every single payment and never have I once been more than 8 days past my payment date.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 4, 2017

My husband got a car through Crescent bank in 2014. He had a good paying job but not so good credit as he was frequently late on things. This bank calls everyday. If you are 1 minute late they call. Life happens and sometimes you have things come up. They do NOT understand that! I am not on the loan. It's in his name only. They still call ME. I am like "look this is not MY loan". They are not polite and not easy to talk with. I can not get a word in edge wise. They do not care what your excuses are. They want the payment NOW or further action will be taken.

I wish we had known about this company before my husband got this loan. They love to call you all the time. I told them today the money order was sent a week ago and they said they can't control the mail... Well I can't control the mail either! They do not care if you are sick, they do not care if you are eating Ramen noodles everyday to get by, they do not care you need medicine so you were late because of that. All payments are up to date and they still say my husband owes about the same as he did 2 years ago! I guess that's what you get when you use a bank named after crescent rolls, lol.

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8 people found this review helpful
Rated with 1 star
Original review: Dec. 21, 2016

I had a 6 year auto loan that I have been paying extra. I was going pay off Jan 2017 (3 years). Was 6 months ahead monthly but now that I want to pay off early I am charged a fee for missing a payment that was already paid. So yes I got ugly. Paid off the loan and will NEVER use that bank again. I guess They are having financial troubles...

11 people found this review helpful
Rated with 2 stars
Original review: Nov. 25, 2016

I purchased a used 2008 Kia Spectra in 2013 and interest rates were rather high so I had a loan to pay for this car for 5 damn years and that's totally ridiculous when the car was already 5 years old. Anyway recently this car started giving me major problems like the transmission going out and it also have electrical problems which will cause me a helluva a lotta money to repair and on top of that my place of employment is about to close and after December 9th I will be without a job.

So when they contacted me I simply told them these very things and that I would not be able to make any payments and they can come and get the car because with all the problems going on with it. I'm hitchhiking to places I need to go, it's not worth it. So the guy ask me the mileage on the car and when I told him he said to me "well its not worth much and therefore it's not worth us coming get" and they are constantly calling me.

My situation has not changed and their car is in my yard and they can come and retrieve it anytime they want to. It's not that I don't want to pay them. I'm in no position to do so at this time and them calling me everyday is not going to change the fact that my job is ending and I don't have the money to pay them at this time. I'm in the process of trying to find a way to consolidate my bills so that I can start paying them to get rid of these people. The moral of this story is everything that looks good and sounds good isn't always good for you and dealing with CB&T is one of them.

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9 people found this review helpful
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Crescent Bank & Trust Company Information

Company Name:
Crescent Bank & Trust
Website:
www.cbtno.com
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