Crescent Bank

They financed me a car and I THOUGHT that I was getting the GAP coverage but when I totaled it in an ice storm several months later, they hadn't put the coverage on my loan and they are claiming that I owe them $3600 above the value of the car. Buyer BEWARE!!!!

I have been dealing with Crescent for 4 year stressful years. No one that know the account or can explain fees or how funds are applied. I paid $400 per week for an entire month just to see if any would go towards my principal after paying the interest that was listed under pif, although I was told they charge daily interest no one knows what the daily interest is or how/why all payments were only applied to interest only, that $1600 in 30 days, my normal payment is $445. I have filed complaints with CFPB and FDIC and they just sent a false letter of interactions with me and the case was closed, smh. This company is truly highway robbery and I will never finance with them again.

This has been a long process with Crescent Bank, (6 years), my loan is finally paid off. In the beginning of the loan, I fell on hard times and had to defer a few payments, all terms and conditions were read to me at that time, moving forward years later to loan maturity date and now it is time to pay the payments that were pushed back. I spoke with customer service at Crescent Bank and Trust who instructed me to continue making payments on my original due date, I called in to make my third payment on the deferment. Customer service said, I must set payments up in advance or my payments would no longer be accepted, so I did. Approximately two or three weeks later, I received a call from a manager at Crescent Bank and Trust telling me that making payments on a deferred account was unacceptable and account need to be settled today, 2,500.00.

Loan was approved in 2019. Since covid, all payments went towards interest FOR 6 MONTHS, NO PRINCIPAL. So my balance became like it was upon purchase! Now I can't log in to the site to make a payment. Redirected to another site that doesn't allow for pay off quotes. Is this BANK FOR REAL? Do we still have to make payments? Can someone give me a reply, please?

This company is full off Thieves. It ain’t worth the time or Money. You're better off riding the bus than getting a loan off these people ever again and I hope that everyone that reads this go thru another company.

I’ve been trying 3 months to get into my online account. When I send a request for a new password, the system “verifies” your info by emailing a token code. When you enter the code plus additional info, the system states that the code is incorrect. I called the bank and was told, “I don’t know if I can help you with that but I can make a payment.” I told her “no” that I wanted to see my account and make the payment online so I needed to speak to a technician. The reply was, “Ummmm let me see if I can find someone here who can help with that.” I eventually hung up. My experience with this bank is that they conduct fraudulent moves to force payees into making late payments that they’re able to profit from. How sad.

I am a caregiver to a disabled Veteran (U.S Marines). This poor guy had a car loan through Crescent Bank. An inattentive driver totaled his vehicle on February 2, 2020. Although the other driver's insurance company has paid $19,351.48 on the car, and GAP has sent over $4,000.00 (when only $2,000+ was the left over balance), Crescent Bank has refused to relay this information to the credit bureaus. They told me directly that either I or the Veteran has to contact the credit bureaus to get the $31,000.00 balance removed from the credit bureau records. And, why is $31,000.00 on the credit bureaus?? The payoff was just over $22,000.00, and has been paid by the insurance company and GAP!! In fact, Crescent Bank owes this disabled Vet the overage paid Crescent Bank by GAP!! With all of the horrible reviews here, as well as on the Better Business Bureau website, why has there been no change in this bank's business practices?? Why has there been no class action lawsuit against them?? As I am writing this, my disabled Veteran is filling out a request for review on National Consumer Law Center!! This disabled Vet cannot purchase another vehicle to get to his V.A. Doctor appointments, go shopping, etc., because Crescent Bank will not notify the credit bureau that he no longer owes them for the car! Legally, the insurance company for the driver who caused the accident, and GAP, have paid the amount legally owed on the totaled vehicle...so, why is Crescent Bank leaving $31,000 on the credit bureaus when the payoff of $22,000.00+ has been paid??? This is truly unconscionable!!! WHERE CAN THIS DISABLED MARINE GO FOR HELP? I am writing this review because I am handling all of the physical and financial affairs of this Veteran...he is so calm about this, yet I am dealing with the rude people at Crescent Bank and am really fed up!! HELP!!"

I bought car with a loan through Crescent Bank and Trust about 5 years ago and recently paid my car off last month. The experience with them has been the absolute worst. I would always pay my car earlier than the due date and plus extra but when I did and my payment came around, they said I was still late and that I had to make a payment which I didn’t understand. If I paid early why would I still owe for that month. Each time I did that I got late fees. I would have to call them each time I wanted to pay early so they would apply it for that month's payment so I wouldn’t be considered late. Customer service was horrible and most of the time rude when you asked questions.

My experience with this "bank" is one that I would love to forget. I was late on a couple of payments due to job downsizing and when I informed them about my situation, I was told that my payments would be put on the "back end" of my loan, which would have made my final payment due in June of 2020, which was no problem, Here's where the problem came in: the harassing and nonstop phone calls. I would NOT recommend this company to anybody and if I had known the reviews of this company before purchasing the car, I never would have done business with them. They are rude, unprofessional, and will barrage you every day all day. Please do not consider this company for anything.

I am a little bit confused. I got a loan from Crescent Bank. It was for my pick up truck and it cost me $345 a month. I paid the loan for five years. I have one more payment on the truck. I got sick and I went to the hospital and I missed 2 Payments but I called and I made arrangements and this company worked with me beyond what they should have. I paid the loan for five years. I have one more payment on the truck. They rolled my payments Forward for me two times due to health issues.

I got a loan through this company in Feb 2019. After making double payments every month to bring down my principal balance I noticed that I was being charged $10 a day interest on top of my interest already added to my total from the beginning so in essence. I pay $500 a month (2x) for a total of $1000 a month. Basically I am 4-5 months ahead on my payments but they calculate daily interest from your payment date to you due date. so if I'm 4 months ahead that's 120days... ($1200 added interest.) When I called them out on this I was told that they are just the collection agency for my loan not the bank. I asked for the bank's info. I was told they didnt have it available. Please dont not set yourself up by using this company. I have been put on a block list. They can speak ENGLISH but act as if they dont understand what you are saying when you call. BE CAREFUL!!!

My uncle who's a marine vet purchased a Nissan Versa from them and he was paying on time every time for the better half of 4 and a half years. He slipped into a coma as well as the transmission went on the car all around the same time. They constantly called and called so I got around to speaking to them and I was fed a bunch of lies as well as his balance owed on the car. So a long story short they sent a very disrespectful repo man out who used some very hateful and disrespectful words and to top it all off the car he was repossessing was in the back of a car that wasn't in repossession. Well lo and behold he put the car that had nothing to do with anything on his tow truck and slammed it into the middle of the street and threatened to splatter a woman all over the driveway just to get the car he was repossessing! And he said he does what he wants! I just want all buyers to beware!

I am a finance manager at a car dealership. My boyfriend got a loan with this company with a high interest rate because he was first time buyer and just didn't have credit. I handle all of our bills and pay every month on time. I noticed after paying for 14 months our payoff was not going down at a rate appropriate to an amortization schedule of our interest rate. I was finally able to get ahold of someone who spoke English and they mailed us the amortization schedule, I was right. They had my payoff at $14,134 which is off by almost $1,000. They are stealing your money so if you have a loan with them I suggest you have it audited yearly and request your amortization schedule.

I was financed through this company in 2015. Pay my car note every month. They give you a 10 day “grace” period but call you everyday. 4, 5 and 6 times a day in this time frame. I have NEVER been more than thirty days behind on a payment. I am currently 28 days late and these people came and put a hand delivered note on my door! For what?!? They harass me constantly and I pay my car note! Then whenever you call to talk to someone they ask 50-11 questions! I hate this company and I pray that they go bankrupt so that they won’t be able to keep getting over and harassing people! Additionally, I pay a portion of my car note once a week and yet my payoff balance has gone up?? It was just at 11,000. It is now at 12,500??? I’m at the point where I just want to take the car back!

Made many attempts at contacting a representative in the United States. All have failed, but one. This person assured me a chargeback for the accidental double charge that was made would process in about 2-3 business days. It has been over a week. The call center in India wants name, DOB, address, telephone, bank statement, account and routing numbers to process refund despite having acknowledged that they had accidentally taken two payments. Will be contacting State Attorney General and SEC to resolve problem. DO NOT CHOOSE OR RECOMMEND THIS LENDER. THEY DO NOT HAVE RELIABLE CUSTOMER SUPPORT.

I paid off my loan in full. They dropped my credit score 113 points by saying I paid late. I was given the wrong mailing address. I called the offices and they said the post date on the envelope will be the pay date. The company refuses to stand by their own instructions. One customer service person even said write a complaint to the credit bureau instead of making the matter correct. Do not deal with this shady company. I have never been late on any payment to this company. So when I call ahead and get the instructions on where to send the payment, now the company say my final payment has been assessed fees.

I bought my van in 2014. Never missed a payment and paid December 2018 payment. Then get text saying my payment of $6481.00 is 11 days past due two days later. I called them and they said my loan matured and I owe them that amount ASAP. They will not refinance the remaining balance and said they will accept my regular monthly payment but it will be reported on my credit as outstanding unpaid debt??? My credit isn’t good enough to get a loan nor do I have anyone to co sign. I’m a single mom of three children on a low income. I will NEVER buy with this company again!? I will have my attorney after this company ASAP!

I had a car loan with this horrible company and yes I fell behind on my car payment but instead of giving the car back I did what was the only right choice. I contacted them and made a settlement agreement on the price they would take to closed the account leaving my credit free from a repo listed and they agreed to 20,000.00 and I had a dealership willing to buy it for that exact amount after a good month of working with this lender and looking for a dealership or individual to purchase the vehicle. When we agreed to the settlement they gave a deadline. Well for a week before the deadline, myself, the dealership and their managers who called the bank and authorized them to talk to couldn't get them to fax over the payoff sheet. I called them. Everyone on this deal tried to get my lender to fax the payoff sheet which was in 100% completing my end of our agreement to settle the loan by saying it for the agreed settlement.

This bank lender canceled my warranty and gap insurance without notifying me through the mail or getting a required notification consent. I found out a year later when I took my vehicle to the dealership. I dutifully admit I got a few months behind on my car note, but my car was never repossessed as I immediately got caught up and didn't miss a payment after that. My car note never changed. Matter of fact, I built a relationship with my loan manager and we talked quarterly. And it was never a mention that it was canceled or was I made aware of on the recorded lines when I made the payments, GAP and WARRANTY were canceled. If it wasn't for my car issues, I would have gone into year number two without knowledge. This was unlawful and illegal. I no longer have them as my lender. My advice, find yourself a more reputable lender.

My wife and I bought a new car in 2015, took a loan out for 26,000. In just over 3 years we paid it down to 18,500. In 2018 my son got into an accident and the car was totalled. Geico covered the 10,000 the car was worth, yeah that's how bad they nailed us on interest. Anyway so are GAP kicked in through Crescent Bank. They only paid 4000 and left me and my wife with a 4000 dollar debt to still pay... For 3 years they were the worst people to deal with. I highly recommend you look elsewhere. They are not worth your time.

Do not, I repeat DO NOT finance with Crescent Bank And Trust at all. ESPECIALLY in Louisiana. Their interest rate is through the roof no matter what, and they lie about late and missed payments to grow interest. They repossessed my Mazda and never put a closeout bill on my credit. So the loan is just continuously growing.

This company is disgusting. They lie constantly and then try to cover it up. NEVER will I go through them. Jenna (Recovery Manager) is rude and hateful. Attempted multiple times to ask questions and understand and she constantly interrupted me. Waiting on a call back from Carla the AVP/call center manager.

This account is currently being disputed for several reasons. Long story short, I got the vehicle in July 2013, approximately 1 year while going through a divorce and being a single parent of 4 children, I fell on hard times. I had a family member in need of a vehicle who agreed to take over payments and use of the truck. Fast forward to 2017, that family member told me she was having issues, advised at the time she was already 3 months behind (approximately $1,200). As I was now in a better situation, I was able and willing to just pick up on the payments. I got the vehicle back from her on Friday February 24, 2017 and Monday morning; February 27, 2017 when I went to leave for work, the truck was gone. I called Crescent Bank & Trust immediately, explained the situation and also advised them that I had the money to bring the account current and move forward with on time payments.

I never been behind on a payment until I hit a deer then I got behind. I told them when I would pay the payment and they kept calling and calling then I had a note on my door. I wasnt even 2 weeks late. Now I'm debating on paying my next payment or using the payment to file bankruptcy. They are the most rudest place I have ever used. I only have 16 payments left. Never use this bank. I regret it now.

I financed my vehicle with Crescent Bank almost two years ago and never had a problem with them...until the past two weeks. Two weeks ago I traded in my car and went with another bank. Crescent was called to get a 10-day payoff. When I was trading my vehicle in, the salesman made the remark that he had heard some really bad things about Crescent Bank. I advised him that I had never had a problem with them. So, they call me this past Monday about my payment and I advised them that I had traded the car in. What was very odd is that they called me at work first. They advised me to call the dealership to follow up and let them know.

Crescent Bank should be immediately shut down for their services & fake policies. This is possibly the WORST BANK! to finance with. Like some of you I was sold a dream & thoroughly LIED TO!! I purchased a vehicle from Jim Burke automotive two years ago in the wicked dumb City of BIRMINGHAM, AL (the worse & dumbest place on God's Earth) & I will admit I was younger than but still was aware of the pros cons of financing a car through a bank. Well my credit was not sufficient enough to get a decent APR on a loan so Crescent was the only one & the crooked salesman completely lied to me informing me I would be able to refinance with Crescent in a year to lower the payment & that they will work with me! Completely false.

How Does Gap Insurance work if your car is totaled? You file a collision claim with your insurer and find out that the actual cash value of your vehicle is only $19,200. This means after your $500 deductible is taken out, your car insurance company will pay out $18,700 to your lienholder. You still owe $23,500 on the car, so you're left with a “gap” of $4,800.Jun 24, 2011.

5 years I've had this vehicle. Every month for 5 years they wasn't putting anything on my principal balance. One month they would put 30 dollars towards the principal balance. Mind you car payment is 380.

I need to find someone that can help me do an audit on what I owe these bloodsuckers! They harass me at work and at home if I am 1 day late. It's ridiculous! I was suppose to be done with my payments in January and they are reporting I owe $ 11k more! That is not correct! HELP.

I have had a car payment of $418 per month with this bank since 2012. I had to defer 3 payments back in 2013 as I was out of work. The car is now going to be paid off in July instead of April. Because of these deferred payments which were only late by 2 weeks to a month they are now demanding an extra $755 with the July payment or they will report me to the credit bureaus. Does anyone have any advice on how I should handle this?