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I haven't been received my promotion cash rewards they advertised open online account then I call they said it take 90days for investigation and after that it will take 15days to transfer. My relation manager never call me but after talking my issues said she has no control on the promotion or subscription rebate etc, so no help from relation manager.
I deposited the necessary amount into an account to receive the bonus incentive. They took it upon themselves to close the account 60 days later without any explanation from anyone and said a check would be processed and mailed. As of August 12, 2022, no check has been received. I'm dealing with elderly parents and this situation is unheard of b/c nobody can answer questions in customer support. This is terrible and sad at the same time. If anyone can see this, we need help to get our money back.
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More than a month I can't log in into my account. Only promises they will call you in 24 hours but nothing happens for more than a month. And I am a Citigold client. My money is frozen for more than 30 days and maybe they are using them. Hours on the phone still nothing! If you are planning to be a part of Citi or Citi Gold, forget about it! And if you know how to solve the issue please contact me!!! Thank you.
So DISSAPPOINTED in my experience with CITI GOLD banking for these reasons:
- Your "dedicated" rep NEVER responds.. I am now at 100th call + email to ask him to fix an issue but NO RESPONSE as usual.
- Long HOLD times, and reps who do NOT understand the issue, and just say "we will MAIL you a card" or we will "submit to a special department".
- NO real benefits except for Free Incoming WIRE.
- They do have REBATES on Hulu and Costco but 'FORGET " to tell you or to sign up for them!
- After my 150 requests to correct an issue.. they just said "CLOSE ACCOUNT AND OPEN AGAIN - We do NOT know how to fix!" Absolutely RIDICULOUS way to "customer UNservice".
Citigold client since 1991. Checking account hacked for $49500. Did nothing for me, refused to provide any details on what they did to stop wire transfer and any details of what Wells Fargo did to get money from fraudulent account. Most importantly they had no 2 step verification process. No phone call, text or email asking me if this was for real. Closed all my accounts.
I cannot overstate how challenging and aggravating Citibank has been to work with. IF YOU ARE CONSIDERING CITIGOLD, STAY AWAY! I joined in July 2021 on account of an attractive Citigold incentive bonus. Despite numerous efforts on my part to fund the account within the 30 day window required for the incentive, it took 34 days to resolve issues and get it funded. I called several times to query whether I would remain eligible for the promotion, and everyone I talked to assured me I would.
6 months and over 10 hours on the phone later, I have been repeatedly misled that "this would be resolved soon" until finally being told there was "nothing they could do about it." I would have much preferred they told me this during the initial 1-2 months so as to save my time and energy. The combination of dishonesty and incompetence has been, at least from my personal experience with large organizations, unprecedented. I offer this review with hopes that my time-wasting, capital-wasting experience can protect others from the same outcome. BANK WITH ANYONE BUT CITI!
Transferred money into the bank account and afterwards, they put a block on the account and had to spend 3 hours on the phone bouncing from department to department (they even hung up on me) to try and resolve the random block they put on the account. They were so
This bank sucks. I wrote 2 checks. Money was in my account to pay my bills. They took the money then returned the money to my account and said my account is blocked then I call them ask what’s going on with my account. They tell me it’s because I don’t have money in my account.
Citigold had closed my account due security reasons of too many logins or something related. I had asked for my check because my payroll was going in there and I needed it for Thanksgiving and bills due. They gave me the runaround and then I had wait 7 business days to get the hold and either 3-5 business days to get my funds or 5-7 business days (I was told both no definite answer). Very displeased with this bank and would never recommend them to anyone.
I am a Citigold member with accounts located at the Amboy Rd. Staten Island branch. Consistently, over the last four years, I have been treated rudely in spite of my Citigold standing. Recently, I needed to deal with an account. I dropped by the branch and noticed the Citigold rep just sitting alone at her desk. I asked if I could see her, she replied she was busy but would see me in five minutes. I waited for 25 minutes and I stuck my head in her office at ask if I should be seeing one of the regular reps who were also doing nothing. To my surprise she told me she was doing something more important. Yikes in running businesses for forty years I never heard someone talk like that to a customer.
I wrote to Citibank and the area manager called me, a lovely woman who had all the right answers. The problem was she did not follow up on any of her promises. I have been able to move 25% of my funds to other banks and hope to be totally out of Citibank within a year. This is a bank that has this Citigold program for it's best customers and then treats then worse than non-Citigold customer. If after spending time going up the line still brought me nothing, why bother? What a pain to move all accounts out plus I sold my stocks they have lost my confidence.
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- United States
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