Citigold

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Satisfaction Rating

Prior to moving to Medellin, Colombia, I had to find an international bank in order to transfer funds to purchase a house, have access to my money for living etc. so I went into Citibank, received the sales pitch and went for it. I hand carried cash from Wells Fargo to Citibank so there would be no two-week waiting period. Was told my funds would be available the next day, they were not, was told I could do a wire transfer the next day, when I tried to do so, from one Citibank account to another, both in the US I was told I was a new account and could not do that for 3 months. It took me 3 weeks and countless hours on the phone to be able to transfer funds to purchase my home and this would not have been possible without the help of two very helpful supervisors that went out on a limb for me. Was told that I could withdraw up to $2,000 a day, not true.

Every time I used the card or tried to they shut me down and I would have to call and spend hours on the phone. When you do not have dependable phone service this is an hour's long process. I was told I could go into any Citibank in the city and do my banking, huge lie, you cannot do any banking at a Citibank here, only use the ATM. WITH EVERY CALL I REITERATED I DO NOT LIVE IN THE USA. They keep accusing me of fraud because I want to have access to my money, my card is being used outside the U.S., well a world bank should know people are going to use the card outside of the U.S. After my second call this week regarding this situation the fraud supervisor, **, refused to speak with me again because I did not meet her requirements and that I had to go into a bank in the states to resolve this issue.

The only true thing I was told was that I would be charged $30 a month. Citibank has made my life a living hell. So now, here I am in a foreign country, with money in the bank and no access to it and in the position of having to buy a last minute ticket to go to the States to address this issue. DON'T EVEN CONSIDER OPENING A CITIBANK ACCOUNT. What they have done is nothing short of harassment, and to add insult to injury I get to pay a monthly fee for it. No more, I'm done.

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Satisfaction Rating

This is not huge first time I've had trouble with Citigold. I'm sure they have the call logs to back up my claim about how negligent they can be with people's money, but I am here to finally make some noise, as I do not appreciate that after I have given them opportunity after opportunity to keep me as a customer, and forgive all their mistakes, they are unforgiving when it is you, the customer, who makes an honest mistake.

I've been using their Citi mobile app for over a year, and I've never had any issues, until now. Apparently, I inverted my numbers when entering the dollar amount of my paycheck; it's easy to see how a person could make a mistake like I did, and they hit me with a $20.00 penalty fee for doing so. Do not use the Citi mobile app unless you're certain you won't make a mistake. Isn't the purpose of taking an image of your check for verification purposes, in the event that the customer put the wrong dollar amount into the data entry box? Meaning, they clearly don't operate on an honor system. Furthermore, it's to catch mistakes and fix them, not fix the mistake, and then harshly penalize the customer for making the mistake.

When I go to the teller, and in the rare case I have written the wrong dollar amount on my deposit slip, they call me and tell me the amount was adjusted. There's no penalty issued. Why is it different with their mobile app? Customer service said the amount entered is issued into your account before it's verified. That's not a true statement, and that is not the fault of your customers that the bank doesn't always verify first. When you submit the check image, you will receive an email same day stating the check was "received" and then a day and a half later, if you're lucky, you may receive an email stating that it was deposited in the account. It sounds to me that this is a careful process, not a process where they just put the money into your account without adjusting it first.

An easy fix: put a disclaimer that explains in the mobile app, if the amount is entered wrong, you may subjected to a return fee. The app doesn't warn of this, so I believe that there shouldn't be a penalty, and especially, a first time mistake should have no penalty. Have a little compassion and mercy on your customers, not everyone. This unjust penalty hits some of us harder than others.

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Satisfaction Rating

I received a Citibank communication dated 12th of January 2012 stating that I had to close all of my Citibank accounts including several checking accounts, savings account, money market account and an IRA account, no later than February 13th 2012.

Several days later, I received another letter from Citibank indicating that I must close my brokerage accounts, which included an annuity, retirement account, and UGMA accounts for my children. Upon receipt of the first letter, I immediately went to my branch on West 86th Street. NYC and spoke with a Citigold Supervisor who stated that the matter was out of their hands and no explanation was available.

I was instructed to follow-up with the Escalation Unit, first in Tampa, Fl. and then in San Antonio, Texas. I have made no less than 15 calls to Citigold employees and supervisors but to no avail. No one can give me an answer as to why I had to close all of my accounts with Citibank after having had a satisfactory relationship since August 1975, and maintaining numerous accounts. There is a pending investigation with Citibank but I have been informed that according to Citibank's Client, Manuel, that they have the right to terminate the banking relationship and that they do not have to provide any reason or an explanation. I find this to be completely unacceptable.

I filed this complaint in the hope of obtaining an answer as he has lied to me once again stating that this situation would not adversely impact my credit or banking relationship with any other financial/banking institution. When I attempted to open new accounts with TD Bank, I was told that I had been red flagged by their security department and my wife and I were now unable to open new accounts. Please assist me in getting to the bottom of this problem so that the matter can ultimately be resolved.

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I am a Citigold member for many years; it’s hard to remember when. Today, my Citigold debit card expired and the new one was not delivered. When I called customer service, they said, “Sorry, sir, it will be delivered to you.” I use my debit card to cash almost daily from my account and I’ve been unable to use it now for one week. I would have expected that a new card would arrive at least 15 days prior to the expiry of the old card to avoid a loyal customer dissatisfaction, but that was not the case, not even an apology for the delay. My account number is in Zamalek branch. I hope that Citi has really customer support not just a slogan on the Web page.

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I have been a customer of CitiBank (CitiGold) since 2000. I have used their online banking system for hundreds of wire transfers and recurring payments. On December 6th, a final recurring payment of $3250 was sent, after which I went online and cancelled all future recurring payments. I cancelled and established many recurring payments in the past 8 years without ever having a problem. While reviewing my statement in January, it was apparent that Citibank had sent out another $3250 payment on January 6. Obviously, I contacted them immediately and let them know this was not authorized by me and in fact had been cancelled by me.

After several days of investigating, they said the funds were not retrievable from the other party’s bank. They required that I print out online forms which I provided showing no recurring payment was scheduled. They advised me they could not retrieve my money but assured me this could never happen again. I am retired on a fixed income and do not have the money to hire a lawyer to resolve this issue. On February 6, Citibank again sent out another $3250 and deducted the money from my account leaving me with $700 in my checking account. They could not explain how this happened and replaced the $3250, which I immediately withdrew to meet my other financial obligations. Later, they contacted me to tell me they could again not retrieve my $3250 and said I need to repay them because my account was now minus $3250. Both withdrawals from my account were unauthorized by me. I am still out $3250 from January and now they have closed my account and put me in collections. The total amount of $6500 was my money, which their computers took out of my account without my authorization.

Citibank as a financial institution is responsible for giving away my money. Their online system has no integrity and they cannot validate these transactions in their computer history. Citibank owes me the $3250, which they transferred without my permission. I have a perfect credit history which is now in danger as a result of my being in collections. I cannot afford an attorney as I am 65 and have a limited social security income. They and their online banking system are reckless and a danger to anyone banking with Citibank.

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I'm the president of a Danish Company in stanbul Turkey. More that one year ago I had some US dolars of savings. Normally at that time and also now it was not a good idea to invest in US dollars because Turkish Lira keeps gaining value against US dollars but in the past I had some bad experiences with the devaluation so I didn't want to take the risk. Just at that time while I was considering what to do with this money a Citigold executive called me and she said that she has good options for me. I told her that I don't want to take risk and I want to invest in Eurobonds which brings quarterly fixed interest income. She said that Citibank doesn't have eurobonds but she can offer me structured notes that has a little bit higher income than eurobonds and it has no risk. So I accepted and I told again that my investor profile which they made shows also that I'm some who doesn't want to take any risk.

So for the first 2 quarters I got some interest but after that I didn't get any , when I talked to them They said that it's because something(I didn't understand it either) but at the beginning nobody warned me abot such a ting before. They later sent me a letter saying that they didn't made any recommendatiosn to me to buy these notes but I bought them on my free will!!! I cannot sell them either since they lost their value. I'm a citibank customer since many years and I really feel cheated.

Citigold Company Profile

Company Name:
Citigold
Website:
https://online.citi.com/US/JPS/portal/Index.do