Citibank Reviews

On or about September 2015, I was approached by a Home Depot representative while shopping at the store located at 2650 West Thunderbird Rd., Phoenix, AZ 85023. Home Depot was offering kitchen remodeling with a deferred interest rate. My sister Sandra ** and I met with the salesman and signed a contract. The initial interest deferral was for six months, but our salesman extended it to 24 months. We signed the contract and the kitchen remodel was completed. The monthly payment was approximately $170.00 per month. I paid $200.00 a month.

Citibank is the worst bank ever to deal with. Unprofessional, unorganized - haven't received my card since November? What kind of bank am I dealing with??

I applied for a mortgage on a home that was sold at a foreclosure auction in Staten Island. I contacted Citibank and was assisted by Doreen ** who advised that she would expedite the application process due to the time constraints of the foreclosure purchase process. I submitted payment in the amount of $763.25 for the application and appraisal report as requested by Doreen. I provided all my financials, proof of funds, copy of the contract, and was praised for my outstanding credit score and low debt ratio. However after 3 weeks of waiting, we were informed that the contract provided by the referee was not sufficient for Citibank. We provided the bank with a copy of the NY State Law citing the format of a foreclosure contract, and advised the bank that this was the only legal document permitted to be issued by the referee to me for the house. I did not get a response from the bank at all in regards to this issue.

I don't get the statements, and no payments confirmation emails and without sending an email, the account has been closed and when asked that no confirmation emails they say that they got a message that the email is successfully sent and it might be my Gmail server that's having issues. Their response on the issue is irresponsible, in spite of checking the problem or confirming if email is sent or not they are rude saying that email is sent. If an email is sent how would I miss it???

I must bank online with all the major credit cards for my business. After my experience I am closing my account and moving to another card asap. I got locked out of my online account while traveling and could not pay my bill. Most sites have a way to at least text, email a security code so you can regain access to the account. Citibank has no way to do this. I could not pay my bill when out of the country because they had no way to reset my password without the exact card and my code word which they kept rejecting and I know I typed variations of them correctly. When I get home I am able to reset online, I pay my bill.

Avoid this company and their credit cards. They have the worst customer service. They much rather protect the interest of the companies you buy from than their customers. Pitiful and disgraceful. If you open a dispute for whatever reason, expect to lose. Even if you have all the evidence on your side. If you are having trouble with this company like me, file a complaint with Consumer Finance Protection Bureau.

I have unfortunately had to deal with Citibank many times for many different reasons. The only consistency they seem to have is the utter incompetency in their customer service, technical and credit departments. I have never had a satisfactory experience calling Citi. I have NEVER hung up having my problem resolved or even having a pleasant, easy to understand representative. I would estimate the average time I spend on the phone with them per issue is about 35 minutes. I am currently on hold right now because their technical department is still checking on why I suddenly cannot log into my online account. They are clearly dumbfounded since this has been a 46-minute phone call. I asked the representative about 2 minutes ago to please tell me how long this will take... haven't heard back from her yet. It is now a 47-minute call and this most current wait on hold has been 4 minutes.

Accounts repeatedly frozen by the fraud department. It has become a family joke, but it's not very funny and darned inconvenient that every single time I try to use my Citibank debit cards the fraud department places a hold. I've been on lengthy calls with fraud from my last three family vacations and today was sent to fraud after paying my Pepco bill. CITIBANK has done more to help the Bernie Saunders campaign than all his volunteers. If they are too big to know their customers break them up!

I have been a Citibank customer for over 20 years and in the last 5 or so years been using their online pay system which they advertise to be the best. In late January 2015, I made an online payment to a vendor for $50. A month later vendor advised they did not receive my payment. I downloaded a copy of the check from Citibank and sent it to the Vendor as proof. The vendor advised that they never received the check which was cashed by unknown persons. That's when the bad unreliable and uncaring Citibank customer service experience started. I started the process with Citibank CS explaining that the check the bank sent was not received or cashed by the vendor and about 6 calls later over the span of 2 months, and having to repeat the same story over and over to every CS rep I spoke to and many supervisors who apologized and promised the problem will be solved I was still back to where I started.

I have been trying to pay for purchases through PayPal using my prepaid Citibank card. I have tried every way possible and nothing works. The last round I even tried to pay without logging in and just entered the card and the CSC number. No surprise, it still didn't work. PayPal blames Citibank, Citibank blames PayPal. It's been the same canned email from both companies and no solutions. My card expires in April and I can't use the money on it.

Once you pay your debt on c/c, they reduce your credit limit momentarily. I have a good credit score. They do it for no reason. Very rude customer service. Poor website quality. I will deal with CitiBank never ever in my life. Please stay away from the financial institute.

A class action should be filed against Citibank. They will not remove late fees from the payment register. Compounding false charges. Refusing advertising interest promotions. Dragging out transactions generating late charges. Not correcting address changes causing late fees. Having a script of refusing a supervisor of authority to make correction in customers accounts. Upping interest rates when account have a late payment. Read the review of customer on this site. Honest people are being strong armed by fraudulent business practices to pay fees incurred when shopping at Sears. Citibank as the power behind Sears and other stores is ruining good people's credit. Destroying their lives. Their chance to buy a home. Their credit score. Class action suit time.

I had Citibank Checking Plus Line for a year with a line of credit of $1,000. I pay every month on time, and no complaints from Citibank for the year. March 15, 2016 I payed them in full of 1,000. 3 days later with no notice, they reduced it down from $1,000 to 300. I called them up to tell them the situation. They can't help me. I went to the bank, and the bank said, "it could be one of two things" - something they didn't like on my credit, so the line decreased, or I maxed out my line and they decreased it. They are just guessing here.

I have been a business owner for 18 years. I have no idea what happened for Citibank to deny a Home Depot Commercial credit card. This put a bad hit on my credit score and I rely on this for my construction loans. After being transferred 4 times for an appeal I spoke with a member of their management team named Dot. She was very rude and would not allow me to prove that the information they were getting was incorrect. Instead asked if I got a letter. Well of course I got a letter that's why I’m calling to appeal the denial! I offered to show all three credit bureau reports that I have to date and still wouldn't help. Be very weary of applying with Citibank they will not help you in any way to correct false information and have a bad hit on your credit score. The sad thing is that I do not even need the credit.

What is happening to me is absolutely incredible. Perhaps a headline news. It is unbelievable. On March 2, 2016, I've made an order to purchase 50000 shopping bags on Alibaba Website. It was my first time buying there. The supplier gave me a Bank Account different from the one his company has provided to Alibaba. For security reasons, as I believe many would do, I chose to pay to the account on Alibaba Website (which is a CITIBANK account). On March 3, 2016, I went to my Bank to do the T/T transfer. A week later, I asked the supplier if he had received the money and he said he didn't. I asked my Bank if the transfer was done and my Bank said that Citibank (the supplier Bank) didn't mention of any problem and this is assumed that the transfer proceeded successfully. So, I decided to give a few more days.

Citibank periodically sends 0% balance transfer offers to me. I used an offer that stated 0% until 3/01/16. Previously, I had used two other balance transfer offers but the expiration dates were later in this year. On 2/19/16, I paid off the offer that was due by 3/01/16. However, when I received this month's billing statement, I noticed that the entire amount that I had paid off was placed on "Standard Purchase Interest Rate."

Ever since college, I had Citibank cards, and in those days I was happy with their services, which was friendly and helpful. In the recent years, it had become almost anti-American, and service had been gone down to toilet. The first sign of problem was when they deleted all of my online banking profiles couple years ago.

I had a 2nd mortgage with Citibank and a revolving credit card with them as well. Now that the house was sold (short-sale), it seems that my credit limit seems to be getting short as well. The one underhanding thing they do, which is why I'm writing this complaint is that a pattern has emerged. Whenever I make a large payment to my balance, "Citibank" under the guise of a"random" credit review, reduces my credit limit, to my current balance. This has happened three times already, so this is why it has become a pattern. Be very weary with Citibank, they do not have their customer's best interest. I know if this is happening to me, there are many others as well.

My Mom was traveling and stopped for food. Her credit card was denied. When she contacted Citi Group she was told she attempted to use her Credit Card in a fraudulent manner. She had not advise Citi Group she had decided to travel. She was also told they needed to know how long she planned on being out of town. They threatened to leave the freeze on her account until they were satisfied. They informed her they were doing this for her protection. Her crime was buying food at Publics. When she informed them this was embarrassing to be in front of others and being told her card had been denied, they informed her Publics sent the charge to them and it is not their problem. I think this is shameful to treat Senior citizens like this and then tell them, 'we are doing this for you'. I will be applying for a new card for her ASAP.

I have several credit cards used for personal and business. I go to florida from Thanksgiving to May and I always have my mail forward to my florida home. For some reason I didn't get any statements from Citibank for a purchase made in Jan/ Feb of 2014. When I got back from Florida I received my statement from Citibank for the amount of purchase which was 47.69 plus late fees total of 59.69 which I called them and explained what happened and they removed the late fees for me and the bill was paid right away. GREAT.

Citibank's dispute process is very effectively designed to make money -- off you. Instead of paying cash, I used my Citi card (for protection) for a $1200 exterior-paint job (Mia's Painting & Renovations, Yelp it), and my house is in MUCH worse shape after the painting (one of many examples - Mia's painted my garage door shut, costing me additional $300 to fix). I filed my incredibly-well-documented dispute with Citibank, who prematurely and mistakenly credited the painter TWICE before my rebuttals were even due! The "painter" had no obligation to reply AT ALL.

Made mistake to send my payment to right Citi account. When I found out I called and explained and paid the payment. I was told any late fee be waived, guess what? When I got my statement it was there and I was told they could not close my account forever.

Used my credit union ATM card at the Pinole office. The machine made a bunch of noises but wasn't dispensing the money I requested. I called a bank representative to come out to the machine, it was still making noise but finally stopped. He informed me that No money was deducted from my account. We tried to use the machine next to the bad one and it indicated I was minus the money requested. The rep told me that they were having issues with that machine. It was a hit or miss. When I asked why it was still in service he again stated it was hit or miss.

Our health insurance company, AETNA, offers an online payment portal that was created and managed by Citi called "Money2 For Health." Overall, the website is very slow, times out periodically and is constantly being "updated" to the point that you can't complete changes you wish to make to your account. The purpose of joining Money2 was to make it easier to use our HSA plan. What Money2 actually does, and doesn't explain very well, is use your checking account to make payment.

December 2015. I went into Citibank branch in Northridge. My intention was to close my checking/saving account. I was told I had to pay overdraft fees due for not having money in the account. I paid their fees. Under the impression my nightmare with Citibank was over. It's been 2 months - it is not over. According to them I had items still open which did not let their system close the account. I had not been using the account. I had not been depositing funds into the account because I was under the impression it was closed. Citibank is holding me hostage to their bank. They continue to add charges. They refuse to close the account. Citibank is a Fraud. I was a loyal customer for 6 years. Now I will never trust Any Bank ever again!!!! I pray that someday someone will do the same to them.

Every time I call Citibank is a 15 to 25 minute wait then the call gets dropped. I call again is another 15 to 20 minute wait, the call gets dropped again. The third time I call the representative can help me. She's going to switch me to another representative. That representative kick it into my catches to switch me to another representative. For the amount of interest we paid on these credit cards you should be hiring more humans in the United States to take care of the problems of the people in the United States. All the recording say that these phone calls are being recorded to improve your service. That's **. The services never being improved. It's only getting worse and worse as more and more people are losing their jobs with your company due to computers and computer technology.

Our account was hit with fraudulent charges on two consecutive days. We reported the first one and were told that the card number would blocked and account monitored. Next day over $1800 were withdrawn from our account Citibank ATMs and cake back from stores on $1.75 purchases all day long. The card used was ever issued to me or my husband. Yet Citibank is not returning the money to the account because it looks to them as "normal" activity. They have never pulled video from their ATMs to see who made these transactions and closed the case! Again poor customer service especially since we were banking with them for over 10 years!

I opened this account around November 2016. Ever since I have had the account I have had nothing but issues. When I first opened the account, they ended up opening a secondary checking account without my permission. The account I wanted to be open was being activated correctly by Citibank (Citigroup). I asked them why are two accounts open with different checking account numbers and they didn't know. So I had them close the other account. For the account I wanted activated it took almost a month to get that activated because they kept sending me the old account signature card information to sign (this is to open the account) and the account I wanted to be open they kept saying that they haven't received my fax or mail regarding the signature card to sign.

Customer since 1994, was my first credit card. After so many errors and mistaken charges all on the fault of Citibank; and hours on the phone to correct these errors, finally Citi, you win, I will never use your services again. You are no better than Time Warner. Terrible service. Switching to paperless statements then claiming you have mailed me information that was never received, calling me a liar because I did not receive mailers, failing to correct my auto pay account for six months, then setting it up in error and charging me a fee, come on. May you go out of business!

I opened my statement and saw some charges that I did not authorize so I called the customer service # on statement. When agent answered I explained that I have some unauthorized charges which want disputed. He said he'd transfer me to dispute department. Agent asked my name, last 4 of account #, and my passcode, then she asked me for my bank name and account #. I said "I am not providing that information to you" and asked for a supervisor. I waited 10 minutes none ever came on. I think this is a hack and will report them to FTC.

Today I got text message on my cellular phone that I past due with Citi card and I call them immediately. I was in a good mood and asked several questions: How long I am past due? Why I did not got any statements for a long time? What is my balance? And after that horrible story began. The only success I had with the third question and paid it in full right after that. But on to my first question lady said there are 2 month. I asked why they just send me text message today? And no answer.

After 3 years as a very satisfied customer of Citi, I was informed via letter that after reviewing my account, Citi would be closing down my checking account. No reason was given. I am going to make an assumption here that they didn't like that I was wiring my elderly father money for his maintenance. Without going into all the details, had they just asked me the circumstances, I would have told them. My beef is that if Citi doesn't want people using their wire transfer service, then they SHOULDN'T EVEN OFFER IT.

I am an active duty military member who travels a lot for training. My Citibank travel card is a necessity in order to travel. On 6 January 2016, I called Citibank to request my travel card to be activated. They activated my card and informed me I would need the most up to date travel card. After hearing that, I asked them to deactivate my old card on the 19th of January and mail out a new card via regular mail, so by the time I return from traveling the card would be at my resident.

I had a Citibank checking account for more than 3 years. Knowing that I had to move out of country I closed my account 3 months earlier. I hoped that I had more than 2 months time and I could easily get back my money in the account. On a side note, the account has always been in very good standing, no defaults of any kind. Even though I closed my account and requested for a check to be sent out to me, I have not received my check yet and everything keeps going in circles. Rep talks to me for 15 mins and sends me to a supervisor. The supervisor talks to me for 15 mins and says they will create a ticket or have some manager call or text or email me. (I did tell them that my phone is text enabled.)

I was supposed to get a gift card from Citigroup for a cellphone for $150. I never received it. When I questioned them, I got an email, telling me it had been sent to the wrong address, and had already been used. I have proof, in my email, and in a conversation with a supervisor that it was a copy and paste mistake on their end, however, instead of sending me my money, they insisted I fax them a fraud report. Why should I have to do anything else to fix their mistake?

I had to sign up for a payroll card from this bank for my job and it was a terrible mistake. I started working for a company in late November and never received my card after multiple calls and complaints. They issued 4 different cards and I finally received the FIRST one that I was supposed to get in early December by mid January. I assumed it was one of the ones they reissued because my last call was 4 days before (shipping for new cards takes 3-5 days) but when I tried to activate it, I couldn't and I haven't had any access to the money that I've made for almost two months because of their mistakes. I am still waiting on my card and hopefully I will be able to take my money out of this account and never use this service again.

8 years ago I moved to Baltimore and opened a Citibank account for several reasons. Slowly and then exponentially, they lost my trust, loyalty, and finally my business. First, they closed every branch within a 30-mile radius of Baltimore. This isn't a small town where it could be expected for them to not have a branch. This is a major city with a population in the millions (including surrounding areas). Next, their ATMs don't accept deposits, leaving me with only their mobile app as a means of depositing any kind of money that isn't cash. If it is cash, I'm stuck with all of it.

I asked for an overdraft credit limit of $50.00 and I was given way more which resulted in thousands of dollars in overdraft and interest fees. They knew what they were doing, and I feel I'm being robbed monthly by being bombarded with fees which are being deducted from my checking account!

Credit card thank-you point division is not with it. They are supposed to give me travel points, but they didn't. I contacted them and gave them all the requested info, such as a copy of my Citibank statement, printout of the flight info from my airline with origination city, stop over, and final destination. This info is also in the credit card statement. I even highlighted every item in the list to help them. Now, they want me to send in the flight itinerary. I wonder what color paper they want and if they want pictures from my vacation too.

This is the worst card I have ever had. They do not break down or itemize your transactions. I try to contact them on the website and it keeps saying "can't use those values." Doesn't say what values or symbols, they just don't want to hear from you. I always knew Citibank sucked. CANCELLED THE CARD!

First of all, they DO NOT supply an envelope to return payments I have called etc and nothing. They sent a check directly to my credit union for $50 four times and now a $50 check is costing me $100 in none payments they said I should contact my credit union. There has been NO HELP ETC from CITIBANK. I would NEVER refer anyone even if I did not like them. CITIBANK IS A JOKE AND NOT A FUNNY ONE.

THIS is a very serious complaint against their collector and representative. This is my case: I have a check payment that unfortunately forgot to sign and they are asking me to do an over the counter payment. But I do want to get my check first and I want to issue another check for the collection period. I have been always out of the country and every time I came back to the Philippines I can see that the check was still there. Everytime I call them to ask when they can pick up the check because I need the original check for my peace of mind, all the representative that I have spoke with said that they have reversed the charges because it is not my fault but after the end of the payment terms now a representative called me and asking me to pay all the charges per month that they are asking for me to pay it to finish the loan. I felt that all the representatives that I have spoken with are all liars and they only want to get the money.

I paid my account in full. Got the final total from the customer service rep and paid it off. Now I mysteriously get a past due punt of $32.00 so I call and they tell me it's interest for the month. They added it on after I paid it off. Do not do business with this company! They suck! Paid off account in full. Company tacked on $32 charge after total balance was paid and called it "interest". They Suck! DO NOT DO BUSINESS WITH THEM!

I am closing my account with Citibank today!!! I am beyond sick of this bank. I've been their customer for years. Every time I turn around, my bank account is getting ** DRY by some stupid fee - from Citibank. I'm even afraid to leave money in the bank because every time I turn around, there's some new FEE or "monthly charge" - charges to use the ATM - I got charged five dollars for using a "non-Citi ATM" when the ATM was a Citibank ATM - these sobs just think they're slick, that's all.

Today I came to Citibank to extract some money from my account, at first many ATMS were out of service. When I finally got access to one, I couldn't take $300 out of my account! Seriously is that too much money? When I have much more than that money in my account. Because if that I was force to do a long line, more than 40 minutes waiting on that line. The response from the cashier respect to the ATM was that she didn't have idea what happened with the machine. I'm been with Citibank for 9 years and I can see how year by year this company is getting worse.

I've been customer of Citibank for many years. I never bother them because I have my account well organized. Oh boy, but today I needed a favor and they had said NO to me when I knew they could of done it. Other incidents had happened in the past but I was trying to ignore, because I have a direct deposit. Till TODAY!!! I'm done with Citibank. The banker were about to favor me and the manager said NO. Be careful Consumers! Citibank is not a reliable bank when you need them the most!

Please don't open any account in this bank. They sent me a credit card offer 0% APR for 15 months. After first month they started to charge me interest on my car. I call. They just said I have to pay and I have to pay.

I deposit a check mobile using Citibank app on 9/30/15 the check clear. On 10/27/15 Citibank debit the money back out my account. Saying they never receive the money. I did 3 claims to know why all 3 claim came back with different results. So the final decision Citibank came up with is go to the maker of the check and bank to file a forgery claim so I got the maker and we both went to the the maker bank and the maker bank says they don't see no activity of any forgery because the check just came out on the maker account on 9/30.

I am going to cancel my Citibank account. Dealing with them every month for one issue after another is both time consuming and frustrating! Not posting my payment when received is the last straw. Are they waiting to post it after the due date to collect their fee? I don't know, but I am not going to continue with them any longer.

Since getting an account to replace my air conditioner last summer I have never been able to login to my account after I first registered. Every month I have made the attempt but there is some problem with my password, so I follow the instructions to reset it. After putting in my card number, the cvv, the last 4 digits of my social, the day month and year of my birth and my zip code it tells me "there is a system delay, please try again later", over and over and over again till eventually I do the payment by phone. If their website is never up (this scenario has repeated for 5 months now), why bother having one?

I applied for SCRA interest rate benefits and Citi automatically put two out of four of my loans into a deferment status with out my approval. I discovered this when I received a letter telling me that my loans were no longer in auto pay. I logged into my account to discover that two loans were in deferment and two were past due. I've been trying to get the problem fixed for a month and while they keep telling me they will take the loans out of deferment and put them back into auto pay, I'm getting harassing phone calls from Citi informing me that I'm past due.

I opened a IRA account in TX with Citibank several years ago. It's was very hard to get info on it when I needed it. I was told because I moved to NY that the banks in my area couldn't do anything about it?!? This has been going on for years. Even changing my address was a problem. Which I did in Bedford NY, or at least I was to believe so. Now I just found out it was traded to BB&T bank. I keep calling, but just get a new number to call. That and voice mail. I wasn't notified about the trade till after it was done, and now I can't get any answers on it? Looks like I need to contact my lawyer, and find a new bank. Guess some banks didn't learn from their mistakes.

I have an Home Depot account in which Citibank is the credit card provider. I also have another Citibank account, and have impeccable credit. However, I don't use the Home Depot card often. But did a couple of months ago. I get NO notification and after repeatable times of the site being down, I started getting calls from a number in which they did not leave a message. Thinking it was a telemarketer, I just ignored. Only to find out that it was Citibank. They defended their position of not leaving a message, and could not tell me why I didn't get emails regarding the Home Depot account, but did for my other Citi account. I've never dealt with a more rude set of customer reps, and such injustice from a company. I would discourage anyone from dealing with this deceptive and rude company. I can only hope they eventually go out of business without hurting more people.

I recently requested for a large withdrawal from this Citibank branch in South San Francisco. I was told to return 2:00 pm today and I came in a few minutes past. The transaction took close to 45 minutes with the back and forth. I overheard from the officer in charge, a Mr Mak, " Don't we have old bills?" So when the bills were finally shown to me, I knew what to expect. So I pointed out that I cannot accept the old bills because where I was traveling, a tear or a mark on the bill could make them reject it. Excuses left and right, unknowing that I overheard their conversation. I was told that they don't have the bills, etc and that I may have to return. I said "Okay, I can come back or I can just close the account." The change in tune, " Could you just give us time to go to the vault?" Such liars! While they were at it, "**!" was quite audible. This is the worst bank I've been to. So unprofessional!

I've been a customer for over 10 years and I have never been treated in such a horrible, disrespectful accompanied with systematic racism and harassment from a financial institution ever. July 27, 2015 I was a victim of cloning and since it was been a total nightmare. I've complied with all the demands they have requested from me, which also included updating all my information. I was issued a new card and monitoring for a few Weeks. Since then I've called 18 times for blocking my card. I've been in various upscale establishments and have been embarrassed due randomly blocking my card. Since I am not of same ethnicity, can you imagine all eyes on me when my card declines, knowing I have plenty of money in all my accounts.

In the last year I have been trying to pay my bill online and by phone, it does not work. Then they try to charge a late fee of $30. By phone they rejected my payment saying the routing number is wrong and charging me $25 return charge and $30 late charge.. Every month I am on the phone trying to straighten this out.

Citibank is the worst financial institution that exists in the United States. This ultra-capitalistic bank should be dismantled as it preys on its clients the same way a vampire preys upon its victims. Their interest rates are exorbitant and their employee's knowledge and treatment of customers is at best, poor. This bank is responsible for keeping many Americans below the poverty level - our tax money has bailed the bank out and they still practice risky behavior. It's time for federal action. I plan on suing on my own if I have to for this company deserves to be dismantled.

I have a business account with this institutions, big mistake. I contacted the bank for a missing check from my acc. From almost $1k, I did everything they told me to do, suppose after 4 days they will contact Wells Fargo which was the bank where my check was deposit, after 2 months and call them several of times. I went 2 times in to the Citibank. We fax 2 times the info, sign it for me etc. Today they said that they can help me, and that because I call to follow up, CITIBANK never call me or email me to let me know what happen. I'm moving my account to Bank of America. Bad CUSTOMER SERVICE, so disappointed.

Citibank makes huge profits charging late fees to U.S. servicemen on accounts they have no control over. Most servicemen are required to have government charge cards that they have no ability to use, but which the government can make charges on their behalf. Inevitably, the government takes 3-6 months to pay such bills, and the serviceman is left to pay the $29/month late fee. I would rather support a bank that finances Mexican drug lords or ISIS rather than one that relies on bogus charges to Marines for its profits.

I am an American retiree living in St. Petersburg, Russia because it is cheaper here. After half year of waiting I've got my first paycheck from Social Security at last. As I was instructed at the Consulate General, only Citibank accepts this kind of checks. I've been trying to open a checking account with Citi for half year by now. A month ago they accepted my application at last, but account has not been opened yet. In order to get news about the account, I have to go to the branch for tens of miles by public transportation because of terrible traffic there.

I recently became a new Citibank customer. A couple of days ago I deposit my first check at a teller location. I specifically asked the teller how long it would take for the check to clear. I was told two business days. On the third business day I checked online only to see that the funds were still not clear. I called customer service. I explained to them that I was traveling cross country the next morning and I made business decisions based on having the funds available on the 2nd business day. If the teller told me it would take longer I would have made different decisions. The customer rep then told me if I go to a branch at my destination I could have the Branch Manager do an emergency release of the funds.

Up to 9 months ago I was a 20-year customer of Citibank for both personal and business needs. Given my long-standing history and good credit, they offered me a low interest, no payment period, 200K business line of credit which I did not use for many years. After a decade I decided to use the loan to expand, upgrade and renovate my business. I used 177K to accomplish this task. Then 8 months later, I was informed by Citibank that my business line of credit would no longer be offered. I was given one month to select one of two option: (1) pay the borrowed amount in full; (2) sign a new contract with Citibank at a higher interest and only 48 months to pay off the loan. I had no choice but to sign. As a result I closed all my accounts with Citibank and found another bank.

Citibank is a racist bank. Totally applies the preference of treatment on their customers. I have already complained about the manager and the staff at the location of Queens blv and 39 st in queens, NY. This manager who's black as soon as she saw me one morning kept on saying "** Arabs" and "** you Arab" and "I hate Arabs" very loudly and over and over. She walked behind me back and forth while I was getting cash from the machine just so she can give me her racist nasty treat and spell out her hate towards Muslims on me. This happened many times before whenever I have to go there to get cash since it's on my way to work and back to home.

Citibank will not provide a reference letter I need for an F-1 student Visa. I ordered it 5 separate times. First I requested it be overnighted. Citibank said they would do it for $12. I was on the phone with the rep for almost an hour ordering, it never came. Numerous calls since then and they just say they will fax or mail it, but they never do.

I am not a customer of Citi but recently made a deposit to my daughter in laws checking acct. I had a deposit slip and the deposit was cash. Before they would accept it they made me give them my name, SS#, phone # and occupation. I asked to speak with the manager. I asked why they wanted this info and she said "We want to know who is doing business with our clients". First of all it wasn't business, it was money that my daughter in law needed. Second, what business is it of the bank? I was furious but my daughter in law needed the money asap and they wouldn't take the deposit without my info so I gave it. I will never go in there again and encourage her to change banks. And guess what? Now they send me credit card offers. They must be insane. I can't tear them up fast enough!

Citibank will not provide me with letter that I need in order to complete the closing on my house. My ex-fiance had me listed as an authorized user and has a very high balance. When he found out that I was really leaving he took me off the account in April 2015... Citibank is still reporting this on all three credit bureaus. My lender has requested a letter stating that I have been "deleted" from the account, but Citibank keeps sending letter stating that I have been "removed" and my lender will not accept these letters. Citibank states that their legal department will not allow them to change the wording to "deleted" and they stated that removed and deleted mean the same thing so my lender should just accept it. If the words mean the same then why won't they just change it?

They gave me a large limit, and I ran it up pretty high. I then made a huge payment to them and they reduced my Limit to the balance. Over a year later, I paid off most of my credit cards, sent them another large payment and they again lowered the limit of the credit card to what the balance was. Then they flagged me for being over limit! They do this which reduces my available credit to balance ratio and greatly harms my credit score even though I have NEVER had a late payment with them. Go with a credit union, I have had excellent service compared to this joke of a bank. They are NOT out to help you build credit, or even maintain good credit for that matter. I will no longer use any credit from this bank, they are horrible.

On Sept 09, 2015, I called Citibank to inquired about closing my account and redeem my 1065 points. The guy that answering my call told that after you closed your account you have 30 days to redeem my points. 1 minute later he told it's not 30 days any more it is 90 days. I was so excited cause I want to those points to redeems gifts for my family for their xmas and birthday coming up. After talking to that Citibank guy forgot his name, he transfer me over to Citi Easy Deals department to registered, all went well.

I accidentally deposited two checks onto another atm account and this rude manager I talked to was of no help at all and was so sarcastic. I just need help getting what I had worked hard for but he just went on saying that's impossible to be able to use the atm without a pin. But the employee at the explained to me that the atm has a timer or something and that bank manager was just so damn arrogant. I don't know if I will ever get my money but I'm sure hella angry with that guy. My card number does not end with ** it ends with **, so please whoever has the checks return it to the bank. Thank you.

There are fees that appear on my account for something called Account Care. I DID NOT sign up for this service/program or agree to this service/program. Citibank is applying unauthorized charges to my account and I'm sure many others without their knowledge. Are there any class action lawsuits against this??

Been a customer for years and always seem to have issues with bills. Their app malfunctioned and said payment wasn't sent when it was, then duplicate payments ended up being sent. Messaged them to cancel one of the pending, never heard back, they claim they never got it. Used online chat next. First rep said he'd be able to help refund, but then chat disconnected - that's when things got worse. Second rep said he couldn't help and just call.

Elsie and Minneth ** are sisters and reside in Panama. They are both non U.S. Citizens. Elsie ** is the owner of the account with Citibank for over 40 years, since she retired. She worked in the Canal Zone, and managed the Post Exchange Store. Upon retiring, AAFES deposited her pension in Citibank in the U.S. Elsie added her sister, Minneth to the account. She kept most of her funds in Citibank, but used an ATM card to make withdrawals from Panama. And from time to time, would ask for my help to fill out paperwork and make phone calls to the agents that handled the group of AAFES retirees from Panama. Elsie and Minneth raised me and had no children of their own. I am their niece, and daughter of their sister. Even though I moved to the U.S. I was always in contact with them. We would visit each other and remain close through the years. Elsie and Minneth prepared POAs in the event they were not able to care for themselves.

Citibank promised us a "Release of Lien" due to the fact that a Citibank employee forced a home equity loan on an 89-year old woman with advanced dementia. This incident happened January of 2012. Anna, the owner, died 3/22/13. Citibank targeted an elderly woman to make a profit for themselves. Citibank is THE MOST INCOMPETENT BANK in USA. They are EVIL. I hope Michael Corbat, Barbara Desoer, ** (the Executive Secretary), Michael O'Neill, Daniel ** and the hundred of other employees can sleep at night. Citibank's deception has destroyed our family financially. They abused a mentally incapacitated woman with financial exploitation. MHL-Article 81 states contracts entered into by persons incompetent are VOID. How sad. Run, don't walk from Citibank, before they destroy your life also!!!

I DID NOT authorized Citibank to take a payment of $4000.00 plus for KP health plan service fee around the beginning of 2015 which cost me overdraft fee two time. I didn't talk to anyone at Citibank or they send me a letter about my account been compromised. I have to find about the hard way by spoke to Citibank customer service (live person) of the transaction. How can Citibank (which is a multi BILLION dollars company) let that transaction go through when there is enough or sufficient fund in it. I have set auto pay max at $200.00 USD for my KP health plan. Now I have to think more carefully about service provided by Citibank because of this "BAD" transaction by them (Citibank).

I received my statement via email on August 19, 2015, the date that is on my statement for the September 13th billing. I went online and paid over twice the minimum on August 19th which cleared my debit account on August 21st. The statement said it was ready to be paid and I went online and made my payment. Now I'm being told that I made the payment too early and 25.00 minimum is still due. I made the payment when I got the statement. I called their Customer Service and I wish I got the man's name who I was talking to, but I was so upset that they couldn't fix their mistake.

Just received a Citi Hilton HHonors card on the mail and used it to try to purchase an item from a major electronics company. The over aggressive Fraud Division swooped in and denied the transaction until I could prove my identity. Unfortunately, they have in their possession a series of outdated phone numbers from a previous Citi account I had opened three years ago and these numbers transferred to my new account. Although I updated these contact numbers on my new on-line account, Citi insisted that I send them (via fax) my drivers license, copy of a rent or lease or utility bill, etc... so that they could confirm my identity. Sent them my details on Friday afternoon at 11:45 am and called back again on Monday morning.

I authorized Chase Bank to take a payment of $9,999.00 for my car loan around the first week of August, 2015. I also spoke to Citibank customer service (live person) to notify the validity of the transaction. I was assured by the Citibank rep. that there will be no problem and the transaction will go through. I made many decision depending on this transaction. However, I checked my statement on both banks (Chase and Citi) and I was surprised to see that the payment has been dishonored. As a result, Chase bank charged me a late fee, extra interest, and will report it to the credit bureau. When I called Citibank and asked for the reason why no one from Citibank called me, or didn't send me an e-mail or snail mail, they have no answer.

I've been holding on the Citi helpless line for over 1.5 hours and listening to very bad music. My corporate card was denied. Very strange and I want to know why. It took over 15 calls to get into the system and wait this long. Initially they just said, "We are experiencing a lot of call, please call back later," and hung up on me. This is NO CUSTOMER SERVICE. If I had it within my power to source another bank for service, I'd do it tonight! If you are a corporation looking for a credit service, bypass this one and go to American Express. My son's corporate service is with them and he has nothing but praise for the way things are handled. Don't straddle your employees with a car that just frustrates the heck out of them. They deserve better.

I made a $2000 payment on my account at Home Depot. I have receipt and my bank statement to prove my payment. Citibank and Home Depot say they have no record of my payment. Citibank proceeds to treat me as a delinquent account, harassing me with phone calls as to my non payment even though Home Depot acknowledges I have made the payment and has photocopies of the receipt and my bank statement. I am told the money is in transition back to my account and when the money is returned I am to come in to remake my payment. Citibank continues to treat me as a delinquent account as they don't share information with Home Depot.

They put holds on any amount of money whether that be $5 to half of your deposit, they will let bills come out your account without there being the funds in the count to cover it but yet you are held responsible to repay it. I currently waited 4 days to receive a direct deposit from my employers because my "bank" had an unknown hold on my account and no representative had a correct answer until 5 pm the Friday of closing, which now meant I had to wait through the weekend now without money and TV now cut off because the bill wasn't paid because no money!!!! Pretty sad they inconvenience a hard working minimum wage making mother of 3. I will not be banking with them anymore!!!

Citibank is the worst bank EVER!!! I will never bank with them again. Their 24 hour service does not know what they are even doing. I don't know what they are getting paid for if they cannot even help the people that bank with them.

It is no surprise to me (now) that Citibank is being flooded with fines, lawsuits and complaints. The customer services telephone agent lied repeatedly to me about a annual charge despite me asking him to verify what he was telling me with a supervisor. After I see the statement and call them to complain, they "cannot locate" the supposedly recorded conversation. I give them a few options as to how they can remedy the situation with the result being that I would be willing to keep the card, and they refuse. I was very happy with the United/Chase card but I needed American Airlines for some flights to JFK so I got the Executive Card. What a disaster! Please spare yourselves the agony and ignore Citibank cards in your future selections. I am very organized and meticulous about these issues. They outright lied to me.

Sent payment for credit card bill through bill pay. Got my statement, it was not on showing and I had a late fee and increase interest on my credit card. I talked to customer service six times and sent documentation of proof of payment via fax to Citi over two weeks ago. They confirmed after a week that they received fax. Talked to customer service supervisor yesterday named Emily and she promised to call me back with information. It never happened. Citi charged me interest last month even after I paid account down to disputed amount. I am sure I will get another interest charge this month.

After a perfect credit record with Citibank since 2003, I asked for a small increase in my credit. They declined. I was furious. I have a 0 balance on the card and wanted to increase the credit on this card for house renovations. It is probably a good idea to drop Citibank all together and if I need more credit for my renovations, apply to another company. This credit card offers a promotion with .99% (APR) monthly charge and a 4% balance transfer. That is a rip-off. Other companies have 2-3% balance transfers and 0% (APR) monthly rates. Wasn't Citibank fined 770 million dollars for cheating their customers? Yes! Drop this corrupt company.

On July 20th, my wife and I reported 71 separate charges incurred on our credit card in the amount of $99.99 each. These charges were incurred without our knowledge or permission in the prior 45 days and were apparently for a phone app and Google Play. We've since contacted Citi 3 times to find out why these charges, obviously fraudulent, are still on our card. No one can say anything other than Citi is investigating. They were quick to cancel the card, and send a new one with the transferred $6,999 on the card. Their customer service, ability to correct the false charges, or resolve the issue. In fact their customer service rep told us we owe payments and interest on the fraudulent internet/phone app charges until they can resolve. It is now August 3rd and on-going.

I have been using this bank for a few years. Over the last few months the above teller has cashed my checks. I have noticed she always seems bothered to be there. Despite her unfriendly demeanor, I am okay as long as I get my money (I'm not one for small talk anyway). This past Friday I had new teller who had trouble cashing my check. I informed her that the teller (Jazmin **) next to her has done it several time before. Jazmin would not make eye contact with me and shrugged the teller off, refusing to assist her. Then my new teller had to get assistance from someone else who again asked Jazmin what she does to cash my check and she refused to help her as well. I had to suggest going to another teller who has also done it before.

I DID not get my bill from Citibank in June 2015. I tried to call but could not remember my password from 2011. Got cut off. Tried to pay online, could not set up account because they had my old phone number and would not let me set up account. They claim I set up account to pay online. Total lie. Never paid bill online. Don't have online account - never DID. They are reporting to 2 credit agencies 2 months late payment even though they blocked access to my account. Requested negative report be taken off. They claim not their fault. Paid bill in full when they let me, now they are being spiteful. Thank you.

I have had an American Airlines card for about 3 years now. I typically make 2-3 payments on it a month, to pay as I go along. I had created an extra payment, but didn't go through my bank because something else pulled out at the same time. Citi increased my interest rate from 8.99% to 29.99% without telling me. I call in today to figure out why my interest rate jumped up 21%, and they said "because you don't make your payments." I open my payment history and from January to July of this year alone I have 15 payments. The customer service representative says "There is nothing we can do to help you because you are a huge credit risk..."

I am a customer of CITIBANK for more than a decade. However, they are least bothered about destroying the goodwill built over the period. Very pathetic customer service and redressal of customer complaints. Received sms regarding the dues and paid the same immediately. However, received statement showing over limit charges of Rs579.09 plus Service tax. I was surprised to see such charge. Either CITI should have limited the amount as per yr set limit or should have informed me to pay the excess to avoid charges.

I've been Citi customer for 15 years, mostly for savings. When I moved to San Antonio 4+ years ago, I made sure there was a branch across the street. I don't use the accounts and ATM too much, and use Chase for daily expenses. Citibank sold Texas branches. I needed money for down payment, and checked online how to do it. There were a few options, and I chose to wire the money to my account. After that action, I was kicked out from my account access. I called CS, and 3 different (outsourced?) agents messed my account so badly that I don't have pin and phone access code anymore. One of the geniuses told me he would set up FedEx to deliver my pin to my home. It was Friday, and he said "it's overnight". I told him "it's unlikely", but I was not sure FedEx would do it on Saturday. He said "yes, it would be Monday".

Citibank advertise to give me 5 percent off on all my Home Depot purchases but when I finished remodeling my home I never got my discount! When I called them the operator told me I can't get my discount because I already collected over $300 this year on my dividend dollars! I spend about $10,000 for nothing!

I have had to deal with Citibank to sell 14 acres to my neighbor and we started this process a year ago and it is still not done due to their terrible work ethic and their awful bureaucracy. People are rude on the phone. When they do answer the phone they do not call you back. They do not answer emails. They are awful awful awful. I would never get along with them again. I would never tell anyone to use them as a mortgage company.

The new policy at local Citibank branch offices is to require to show personal ID, give social security number, and provide your occupation. I'm amazed they did not ask for a passport. After years of making cash payments for credit card accounts at branch offices with friendly tellers without problems, they now require all customers to provide this personal information in order to conduct transactions in person. Is this legal or discriminatory? The real issue about this, for me, is the fact that Citibank has already compromised millions of account holders personal information through sheer incompetence and callous disregard for security.

I applied for a equity loan with Citibank at the beginning of June and I first made contact with someone on 06/05/15. I submitted all required paperwork on 6/8/15. I did not hear anything for about a week and I had to contact them to find out that the copies I sent were not clear and they asked for more paperwork, so I sent it right away and I was told it would be another 3 days. I waited the 3 days and then I was told to wait another 3 days after that. Another 4 days went by and again I had to reach out to them only to find out that once again supposedly the copies were not clear. Just to see what they would say, I sent them an image of the same copy from before, the exact one, and all of a sudden (it's very legible).

My husband and I, who are both over 65, applied for a Double Cash Credit Card online and after weeks of not hearing received a form that we needed to fill out to allow the Social Security administration to verify our social security number; we also needed to include a copy of our social security card?? So I called them and asked if, perhaps I had entered the number incorrectly...nope. The only thing I can think of is that we are retired and don't have "wages"...just retirement income. By the way, both of us have FICO scores of over 800 and have never been late on anything. We have no debt...tell me this isn't age discrimination. I'd love to know if other seniors are receiving this type of treatment.

Like another poster recently, I applied for and received a home equity line of credit. Five days before closing, a new banking rep (he referred to himself as my own personal banker) called me and said Citi had to pay off my credit cards and give me a $25,000 cash advance. Trouble was, a) I did not want a cash advance and b) I had already paid off my credit cards that month. I have a practice of paying off all my credit cards every month, bringing the balance to zero. The amounts that CITI intended to pay to the credit card companies were way off because they were based on a credit check 6 weeks earlier. (Doesn't inspire confidence in Cit.) One credit card amount they insisted on paying was one thousand dollars more than what was currently due. There was essentially no relationship between my credit card bills and the amounts CITI was going to pay.

I went into Citibank to pay credit card bill. Was told by Teller that Citibank now requires me to give the Teller my Social Security Number in addition to providing my Driver's License, all just to make a CASH PAYMENT on my credit card account! I spoke with manager who directed me to sidewalk ATM. I've never before had problem trying to PAY on my credit card inside the branch. Seems that Citibank wants to make it as hard as possible to make credit card payment. They almost forced me to miss payment deadline today, and insisted I pay outside. They close at 5p, and no Saturday hours. I will be looking for a better bank like Bank of America or Chase, where I may be welcomed INSIDE as a customer.

I applied for an account around the 13th. It took two weeks to receive the debit card. Then I had to call multiple times to receive the PIN, about five calls with their same generic "Sorry for this happening to you," BS. They don't care about anyone becoming a customer. They don't want or need our business. Then I had to call them over 4 to five more times to even ask about the welcome package. I don't know how many times I have heard it was sent on the 17th, no it was sent on the 18th. They didn't even know or try to know when the package was sent which by the way I have still never received and surely never will.

This is to inform you that my prepaid card information has been stolen and more than $2000 has been withdrawn from my account on July 9, 2015. I have made an in-person visit to Citibank branch in NYC immediately (since it is right next to the place where I live) and all they did was allowed me to use their phone to call the Abu Dhabi branch. My account has been shut down completely. I used my card maybe a ten times since I was in New York. I always keep it in a safe place and often check my balance online, so it was very shocking to me to find out these upsetting news.

Every months I have problems login on to this account. I call, re-register the account, pay the bill and next month the same bull. Customer service is very rude and there is no one who answers your e-mails. The first person you talk to can hardly understand English and you have to be firm to get to someone else. I just want to pay this card off and burn it. They are just so rude and think leaving you on the phone for over 15 minutes is fine.

I'm a merchant and victim of credit card fraud. I called a half-dozen times hoping to get someone with a brain. One even hung up on me. Serious problems with credit card fraud department. They are the stupidest untrained people I have ever encountered. I would never do business with Citibank if I didn't have too. They don't have a clue and don't work aggressively to combat fraud. I have them the suspect that I tracked down with a PI and they said call the police. Citibank's incompetence would be a good subject for 60 Minutes.

I have held a Citi card for 8 years, was never offered credit increase. Last year I was offered a citi double cash card. The rep told me to request increase, I was denied. Never a late payment. This year as I was about to undergo surgery I again requested increase, denied again. I emailed to ask why and was told someone would contact me. No one did. I called and was given a rep who proceeded to tell me it was something on my credit report. I explained I had seen some discrepancy and was in the process of disputing them. I asked again why Citi could not increase me based on my relationship with them and 100% on time payment record with my other creditors. I was told to try again when investigation was complete.

After closing my account they kept coming up with charges to my account. After I paid them off, they kept coming up with more charges. Before I paid them off, I asked them several time to reduce the interest rate and instead they raised it. This has been a nightmare. I would like to let everyone know that they will not work with you. Instead they will make your life miserable. I wish I could tell the world. The receipt I am attaching is a charge they came up with after I paid them off. They say it is a late fee, but on the phone the answering machine says that I paid on time??? I called them at 8:30am PT and they said they were closed.

Citibank owns or handles Macy's & Home Depot Charges. I am a senior citizen with health issues which caused me to retire from my job. I had financial difficulty because of this and my daughter passing away unexpectedly and had funeral expenses. I tried contacting Macy's Home Depot through Citibank to see if I could work out a repayment plan. They wanted no part of it. So I went to a financial help organization to see if they could negotiate with them and they were able to talk to them, etc.... But Citibank kept dragging their feet for months and months on the amount owed even though I was willing to pay them back on a payment plan, etc. So the next thing I know Citibank sold my accounts to a sleazy collection group and even though I was willing to pay they file a civil lawsuit against me. I would never again deal with Citibank, Macy's or Home Depot.

Well, I received another Citi Prepaid card today. Like usual, after activation, I would log in and create an account so that I can transfer money out. However, this time, I'm getting an error message saying" A valid routing number is required." After I entered in all the necessary banking info I called the number on the website (800-522-7458) and got hold to someone with strong Indian accent. After explaining the situation, the customer representative kept repeating the same message "A valid routing number is required".

When my husband died I called Citibank three times to ensure I could transfer the Citibank points we earned to my name with a new account. I was an authorized user. Today I called and was told tough you lose the points. I earned the points so why would I not be entitled to them? Why am I responsible for the bill if I can not redeem the points? I was lied to!!! Don't trust Citibank.

Took several weeks to receive my rebate gift card, $50. I tried to use it at several different businesses but it would not work. Found out that it expired shortly after I received it. Also told that I needed a pin #. I had one and when that was entered it said "pin # not recognized." Have called and called and cannot get a real person to talk to. Big time SCAM!!

I had a brokerage account ($100K) with Citibank for 4 years. All I gained was papers and headaches plus a little bit of loss. When I was trying to get rid of them, they withheld taxes ($18K). Following up for many months, couldn't get my money back because they forgot to enter so and so from the mailed form into their system. They promised to transfer the money to my checking account but they didn't. I would hope nobody ever gets stuck in such a mess!

I am using Citibank Debit and credit card from past 3 years and this is the first bank that blocks user accounts without notifying them. My account is Salary account and I just changed my company so they have made my account as savings account. There is no information call or Email I have received it from customer service. If user is not able to pay the credit card bill on date due to some reasons like out of city, the customer care will call and struggle the people till they make payment.

Opened a checking account online with Citibank. Called to ask when debit card would be sent and they said 5-7 bus days. Called today and was told account was closed and my direct dep would be mailed to me by June 30. No explanation why.

I don't even want to waste any more time on anything to do with this bank. To put a long story short: been with bank for 2 months and have had about 10 negative experiences. Enough said. We hold a lot of money with them and will now be banking with someone else.

I have been a customer of Citibank since 1995. I am a Citigold customer and have my personal, business accounts and mortgage/HELOC with Citibank. I have a 746 credit rating and earn over a million $ a year. Some of the worst customer service in the world!!! As part of a new HELOC arrangement Citibank insisted I pay off my credit cards out of the HELOC (despite the fact that I had enough money in my current account to pay them off) before they would authorize the HELOC (basically guaranteeing that I would spend money and so have to pay interest). I paid off the credit cards before I signed the HELOC.

Citibank is the only bank I deal with (and I deal with multiple banks) that could care less about their customers. I was a customer for over 20 years (until today) with Citibank and have never had a late payment in that time. I had a zero balance and a credit limit of $3,500 (I kept it low - I don't need much). I look online today at my account and they decreased my credit limit to $1,800 because of a tax lien Experian posted on my credit report.

Contacted Citibank to pay a personal expense that was accidental on my company credit card. Tried the website. It had glitches. Contacted them. No glitches on their side according to them. Requested to pay by phone and waive the $14 as a courtesy since I made 5 calls to them, was disconnected once, sent to wrong department and wasted 30 min of my time. Was told this is why they offer "free" online payments (as if the would charge you for an online transaction).

Customer with them from last 4 years. Not any good offer. Customer care department not helpful. Manager from customer care thinking they are boss of bank, rude and not helpful. NO one checking market rates and market margin. Interest rate always double as compare to other banks. NO one checking calls from customer so managers not worrying about any feedback. Not helpful.

On the morning of May 28, 2015 I received a robo call from Citibank about an attempt to collect a debt. The recording was so obtuse that I had to call several of my credit card companies to determine who was collecting a debt (???)!!! I had neglected to schedule an online payment due May 22, 2015. My Father suffered a heart attack on April 17, was diagnosed with a compression fracture in his spine in late April, and came to stay with my husband and me due to his inability to care for himself in early May. I was running him to every medical facility in town (still am) - only to have him diagnosed with multiple Myeloma on May 29, 2015. It is a devastating diagnosis.

Today when I went to pay my mortgage like I always do in cash since it is only about $600, the teller told me that due to new regulations, they needed my personal information which included my driver's license, birthdate, home address, occupation, and social security number. I answered her questions except for the SS number which I don't give out to anyone for security reasons. This sounds like police state tactics or is this just bank tactics? Does anyone know?

Citibank took $177.00 out of my checking account on May 15th 2015 for a payment that was DUE on May 20th, 2015. Of course I was not expecting that to happen so the funds were not there on that date and my bank also charged me an additional $34.00 for over-drafting my account. But I didn't do that, Citibank did. I have called Citibank twice to help me with this problem they caused me. BUT they will not help at all...they think it must be just fine to take money from people when they feel like it. I am just shocked that this practice is legal. I need my $211.00 back in my account. Hopefully my bank can help me with this horrible situation Citibank created for me.

Had got direct deposit from my company. They took my deposit then put a block on my card saying I needed to prove my address. I did. Would not release my funds. Now they say for my company to request the direct deposit back to get my money. I think them holding my money is wrong and the way I have to go to get it is a nasty way to do business. Don't use this company card. They suck.

I opened an online checking account, received my debit card, pin number, and a letter linking my id to the account and after my direct deposit went in I activated the card and attempted to use it only to have it decline. I called and they said I need a utility bill to verify my address, not that me having the card, pin number, and info to verify myself to speak with them about the account wasn't enough. I faxed it in on Friday and they didn't receive it ‘til Tuesday only to tell me on Wednesday that it wasn't the right part of the bill and they closed the account since it’s been over 30 days since the account has been opened and info wasn't verified. Then they say they can't send me my money and I can only get it back if my employer recalls the deposit. First of all they never asked for any verification information and why would they send a card and pin number if they needed more info to open account.

Well guess they took all my info. And because I have a Satisfy Judgement on my credit report I was denied a loan. I even have a direct deposit from my job. Well too bad Citibank. I'm taking my business elsewhere.

My debit card information was stolen and a multiple fraudulent charges occurred. The charges were initially credited and then one charge was debited again. Citi said the charge was proven valid. I went into multiple branches to get additional information and faxed a dispute, each time I was disregarded and told to fax again. I called and the representative told me to get a lawyer.

I have had a Citibank Exxon/Mobil credit card for many, many years and never experienced any problems until recently. I had misplaced a bill and so missed a payment back in January 2015. When I found the bill, I promptly wrote a check and mailed it off, knowing that there would be a late fee and possibly interest charges on my next statement. When I tried to use the card next, I found it had been either cancelled or put on hold. I was angry that they would do this just because of one late payment so I stopped using my card with the full intention of calling and cancelling due to the way I had been treated.

Citibank once had a storefront ATM at Waterside. Several months ago they replaced it with an ATM in the Gristedes supermarket. The ATM is so old I think it was dragged out of an antique shop on Avenue "C". It's as reliable as a '53 Packard (I had one) and is always out-of-service. You'd think a company the size of Citibank could afford better but you'd be dead wrong. But where to send a complaint? I swear at it in a loud voice every time I enter the store but am apparently dismissed as another crazy old lady. Well, folks, I'm getting more annoyed and crazier by the minute.

I have been banking with Citi for over 10 years. Today they returned a $160 check I had written, my account had about $150.00 in it, they could not cover or notify me on time to try to cover my check. I contacted the bank and asked them why in the world would they not allow this check to go through and the manager acted like I was asking for a favor and did not really understand my point. I will be closing my account today. Don't bank with these idiots.

I've never seen service worse than Citibank service. I will take it court. They changed my card without even asking me or sending me any letter. They put me in embarrassing situation. While I've been in clubbing I have tried to pay by my card. It is given to me declined. I called the bank. They told me "we replaced your card and we have deleted your old card." The problem was no cash with me, no branch for Citibank in Adelaide. I had no idea what they're doing. I spent two days no money with me. They ** a lot of mistakes. I have to fix it up on line banking, mobile banking, dilation for my payment. They cost me too much money.

I was given a certain time line for a transfer of miles credited in my account to a Freq flyer program partner of the Citi premier miles program. I had filed for a transfer basis a frequent flyer membership number provided by Etihad. I have documents to prove bonafide of this... However due to some issue at Etihad's end this was rejected and my transfer was rejected. I lose 50% of the 360000 miles I had accumulated over many years for no fault of mine. Technically I have applied within the stipulated time and sought the transfer basis membership details provided by Etihad. This is clearly not a charity by Citi as I have earned this as a part of a contractual obligation between me and Citi. Hence I feel that there is no basis for Citi's rejection.

I have always paid a month ahead on this card as I carry a balance. In the month of March, I made two payments as I had some extra money. That should have been for March and April plus extra. I assumed all was well until I went to use the card. The message at the machine was the account was closed. When I got home I pulled up my account online and it said I was late with my payment. I called the number on the card. It was like a three ring circus.

Citibank blocked my debit card and my online access after I called to ask for help for a wire transfer. Now I have no Citibank branches in Dallas, no online access & no card - and no money. The fastest I can get access online is after the two business days it takes for my new card to arrive. This is inconvenient and totally unacceptable as it is my money and my account. Too much security that renders the system useless. And no one call me to explain me why and who before this happened.

I wrote a Citi check for my husband to cash ($520). The associate took the check to verify. After 15 mins, my husband asked how much longer it would take and she replied, "until we finish servicing our customers." Attempts to resolve this over the phone resulted in her being so rude that I will close my account in the next two weeks.

On March-22, I tried to withdraw Yen 194,000 from Citibank Asia branch ATM. The bank completed the transaction in terms of withdrawing the amount from my overseas account...but shockingly the cash did not come out. It took me 3 days and many hours to finally recover my money from "Citibank robber". Citibank Japan is nothing more than "thieves and robbers" dressed up in suits...ultimately, they will steal your money and make you convince the bank they FAILED. Even when Citibank acknowledged the FAILURE is 100% Citibank - their people are ARROGANT, UNAPOLOGETIC (and completely lack of any sincerity) for "stealing" my money and making me spend hours to recover it. Do NOT use CITIBANK - be warned.

Just last week, Citibank raised both my Shell and Exxon/Mobil accounts from 200 to 1000. I had applied for 3 credit cards just this weekend (at 28.99 percent, may I add). They went NUTS! They called me thinking someone got ahold of my credit and was using it to obtain cards (which is understandable). Then this morning, they email me and tell me they are cancelling all 5 of my accounts, due to "excessive inquiries" on my credit report. Mind you, I don't have 1 negative entry on my report, they just took it upon themselves to close them even when my accounts are almost a year old, never went over the limit, paid at least the minimum on time and was extremely responsible with all of the accounts. Word to the wise, DO NOT USE CITIBANK! They suck, their APRs suck, their customer service sucks, (they are rude, smart mouthed and sarcastic to customers) and the only thing they care about is interest charges. Never again.

Jan 2015 Citibank charged over $5000 to a local merchant. The merchant didn't use my name, number, security code or zip code. I called Citibank as soon as I saw the statement and was told they were closing my card, filing a fraud investigation and issuing a new card. I contacted the merchant, who was extremely confused, for the reasons stated above. Fast forward to April 2015 when Citibank STILL won't remove the charges, and won't tell me why. Every time I talk to them, it's "2 to 3 business days"... the merchant has attempted several times to run it thru as a credit to be posted, but Citibank doesn't accept it. I am at my wits' end.

I applied for a Citi Simplicity card after receiving a hundred offers for it. I called in to get info on the card and to ask many questions. I was lied to about the card. I asked if only one credit bureau report would be pulled and they said yes. 2 reports were pulled. I asked if the limit was less than I wanted could I get a higher limit without another credit bureau report being pulled and was told yes. I was told that I could call in when the card arrived and they would use that report to judge whether or not to get an increase. That was a lie. I called in when getting the card to inquire about the CLI and was told another report would have to be pulled. That would now be 3 reports pulled within one week!

I was a customer with Citibank for five years. I was fairly happy with the service until about the third year. Some unauthorized charges had been made on my account, and I was upset about that, but they solved the problem quickly. About three weeks ago I called to check on my direct deposit and it was not in. I was upset and called them first and was told that the bank sent my paycheck back to my employer. Citibank blocked my account and sent my paycheck back!

Citibank has not been able to allow a payment of 149 with a payment of over 1650 to go below my limit. Then hung up in my whole asking me for a debit payment. What in heaven's name is that about? Ridiculous!!!

When I needed to speak with a Citibank CSR, the robot answering machine made me jump through an ENDLESS "survey"; when that ended, the call ended. I quit using Citibank after that. Was absolutely furious to learn Costco is replacing AMEX with a Citibank charge card. Very satisfied with AMEX, I will open new no-annual-charge accounts, switch over my regular charges to the new AMEX account numbers, and use a debit card to shop at Costco. Don't like carrying a debit card around -- think it's too risky -- but it's that or stop shopping there at all. If Citibank were the last financial institution on the earth, I would be doing business with a tin can buried in the backyard!

CitiBank is rated very high as far as their interest rates and benefits with their cards, so I decided to give them a try. I had a Citi card for over 2 years, never going over limit and always making at least the minimum payment. Suddenly after over 2 years, Citi reduced my credit limit to $500. I found out when I logged into my account and I was reported as being over my limit. Obviously I was upset, so I called Citi. They very aggressively and accusingly advised me that because a student loan company reported a late payment for one month out of 81, and because I had been several days late on my Citi payment twice over the last 2 years, this was justified. I explained that the student loan was deferred and I was disputing the late payment report. But really, even if I had been late on a student loan payment one time, and late to pay my Citi bill twice, these are reports spanning over several years.

My bag/wallet was stolen from my car with my debit card, few other documents with personal info, and some cash. Someone withdrawn and spend more than 2k from my card for one night. CitiBank opened case and some really angry women called me and asked "how come that someone knew your pin?" I said that they even know my SSN because they took my bag with a lot of my documents and other stuff which is maybe included my pin in there. I always write everything on the paper to don't forget.

I had a subscription linked with the account. In Nov 2014, I had a balance of 24 dollars related with this subscription that I forgot about. I did not paid my account because I thought there were no balance. When I open my online statements, I saw that I have a new balance of 156 dollars! This is a scam. How can we ended paying more than 500% of the initial amount? Late fees mask the interest that supposedly is not that high. This is plain stealing the poor and middle class to obtain huge profit.

After closing my Citi account I paid it off then got a new charge from the interest or something. Then magically months later it has late fees and interest to an account that was closed 6 months ago and hasn't had a bill for months... I never made a late payment and have had 700+ forever. I will never come back to Citi. Ripped off.

I was contacted by the IRS telling me that I owed back taxes for the year 2012 from some kind of paper that Citibank turned in on me. I have never had any dealings with Citibank in my life. The letter I got from the IRS had a account number on it so I contacted Citibank and tried to get to the bottom of this. I have been dealing with this for 2 year just trying to get answers. Citibank sent the forms to the IRS, but when I talk to them they have no records of me ever having any account there of any kind. They sent me a letter stating that I was unknown to them. I made a copy of the letter I received and sent it to the IRS. The IRS sent one telling me to call Citibank and tell them to send them the corrected papers stating that I did not owe the money.

My experience with Citibank was so bad that I wrote about it in my weekly syndicated column: **. After 19 years as an account holder, I made special effort to remain a customer yet couldn't get a reply that was responsive to my inquiry.

When I opened my Citibank checking account over 8 years ago, there were no monthly fees, and other fees were reasonable. Additionally, they paid a high-interest rate, and offered rewards. Over the years, they set expiration dates on rewards balances (making it impossible to save up for anything worth getting), lowered the interest rate to approximately 1/100th of what it was before, and raised monthly service fees to $25 per month. They also have a strange system for overdraft protection--if you use it, there is a fee of $10, regardless of the amount overdrawn, the length of time the overdraft LOC is used, and whether or not there are available funds in a linked savings account. People elect to have overdraft protection to avoid fees, so this practice is somewhat pointless. Other banks offer overdraft protection with no fee, but charge interest on the amount overdrawn.

As a card holder at the time, I was given the "perk" of having road side assistance along with other membership incentives. When my car broke down, I called to use their road side assistance. It took two hours before the customer service rep even got off the phone with me and submitted a ticket for a tow company to come get me. The tow company was only few miles down the road from me and got there in less than ten minutes. Not only did the road side assistance company take longer to submit a tow request than if I would have done it myself, but I found out the tow company only charged the road side assistance company $68 for the tow, and the road side assistance company charged me $100. This is not a perk at all, I would have been better off googling a nearby tow company. I would have waited less time and would have paid less money! What a rip-off and a horrible way to treat your members!!!!

Citibank has the worst "Customer Service" (and I use that term loosely, as they obviously do). You call the number on the back of the card and an automated voice rambles at you for minute after minute without giving you any options to speak to a real person to get the real answer you need. Press 0 - No effect. Press any other key - no effect. You can't stop the rambling recording. At the end of it, you get 3 options to hear more recorded messages, or a 4th to "return to the main menu" which was Two options, one for lost cards, and 1 to go back into this recording nightmare. There was NO option to actually speak to someone.

I have 2 credit card accounts and 1 personal loan. I have been unemployed since 2013 and trying to keep my accounts somewhat current. I have gotten behind and have made attempts to contact them.... when I can through. I am usually routed to the another country, Costa Rica, Philippines. Once I'm there, I have to argue to get an U.S contact or number. Once I'm connected to the U.S., I am left on hold for 1/2 hour or longer and then treated very rudely and told I can't be helped. This usually takes about close to an hour after my trip around the world calls. Recently, 3.23.15, I made 2 separate payments on my credit card accounts and told the customer service lady, I would make a payment on the personal loan account at a branch location on Friday, 3.27.15 to keep the account from completely charging off and going to outside collections.

On Monday, my debit card no longer worked following the normal direct deposit of my full paycheck three days before. Citibank had sold their Texas banks. I received a single letter sent by standard mail, three days earlier. The letter came from BB&T bank and I had not opened it, assuming it was a solicitation letter as I had never done business with BB&T. I had online access and checked my Citibank account daily. They had a correct mailing address and cell phone number for me yet deemed it acceptable to deny access to my money after sending only a letter that appeared to be typical bank solicitation. Fortunately, I did not have a child needing food, milk or medical care because clearly the supervisor, **, at Citibank was unconcerned. I find this tantamount to theft. Citibank accepted my paycheck, made no reasonable attempt to notify me, then refused my access to my own money.

I went to my bank to make a deposit. When I get there I was informed that Citi has sold my account to BB&T. Not only was it not a letter sent regarding the change the location has had already changed also. Then I was informed that BB&T did not have my Account. My family and I were put in a bad position because they didn't feel like they had to let us know of the change. They are very unprofessional and Citi sucks!

Telephone customer service is horrible horrible horrible. I made 3 attempts to get my questions answered before I just left them alone. I don't currently bank here and am so ecstatic I don't. I had just a few questions about one of their products they offer and wasn't able to reach anyone who knew anything about anything, no exaggeration. I talked briefly with before being transferred with several reps and a supervisor. Very ridiculous this bank is, and god forbid anyone who's has any issues with anything because they obviously aren't in the business of resolution issues.