Carrington Mortgage Services Reviews

Bank of America sold my account to CMS with very little notice of the transfer and how to make the next payment which was due right then. When a payment is electronically selected there is no choice of dates and it is final. On top of that you have to listen to the message that they are a debt collection agency. I have an excellent payment record and very good credit rating. This month it would not allow a payment greater than my regular monthly payment - no extra payment on principal that day.

As I read all the recent current comments about this company, I am reminded that this robbery continues to affect the lives of Bank Of America customers. I was on time and had a mortgage with B Of A for five years and then out of the blue bingo my mortgage is transferred to this cyberspace fly by night company. Since this happened my escrow had been raised twice and I had to reconfirm my insurance as B of A didn't take care if it. Then I hear about cushion payment not to mention late fees. It's really scary folks. Are we going to let this company continue with their arbitrary tactics that undermine our trust and security?

Carrington claims to help individuals with low credit scores. I happened to be in this category when I started the initial loan process 64 days ago! They promised to close the loan with 45 days. I understand thorough documentation is need, I have also worked hard to increase my credit throughout this process, yet today is day 64 (they have already filed one closing date extension) and yet they are not ready to close the loan. Everyday I hear they only need 1 more piece of documentation, which I gladly provide only to find out they need something else. I will now be losing the purchase of my home due to their inability to close a loan!!! REALLY POOR CUSTOMER SERVICE. No one can even explain why they have strung me along and or not been able to close the loan! DO NOT GET YOUR HOPES UP - THIS COMPANY DOES NOT HELP THOSE IN NEED - DON'T WASTE YOUR TIME AND ENGERY!!!!

My home loan was recently sold to CMS from Chase. Upon being notified, I reviewed some of the blogs about CMS and discovered pretty bad reviews. However, I kept an open mind. I just recently tried to make my first payment with an additional amount towards the principal, however the website didn't allow me to make an additional payment. I waited to call Customer Service and was notified that they are having technical difficulties with their website and that I could make a minimum payment online today and go back tomorrow and make an additional payment.

When I bought my home my mortgage holder was Chase. I never had a problem with Chase or any of their customer service representatives. When they sold my mortgage to Carrington they also sold my personal bank information without my permission. Chase took my October payment on the due date as they still owned the mortgage, and notified Carrington of the payment, then and without my knowledge or permission Carrington took another payment 8 days later. At first the Carrington customer service people seemed to be concerned but that was just an act. First I had to prove to them that Chase hadn't reimbursed me the payment they rightfully took on the due date. Then I had to send proof of all the over drafts and damage done when they wrongfully took the second payment. There has to be some recourse for people to take against Carrington for their practice of wrongfully taking payments and then delaying reimbursements.

We too had our loan sold to Carrington from Bank of America. We had no trouble with BoA at all, made all of our payments on time. We generally make a payment on or around the last of the month so it is there before the 1st. We had already made our payment to BoA for the month that Carrington took over the loan. We had not received a letter from Carrington on how or who to make a payment to, so we just made our payment as normal to BoA. Then we get literature in the mail stating how we can make payments and the website etc.

They took over my loan from Chase bank. I had some financial issues with business and got behind in my mortgage. When I tried to make house payment they refused to take it, said I had to have two payments. Next week I had two payments and they refused them and said I had to have three payments. This went on and on until I got help from stepforwardmichigan.com, got caught up and this whole time I was trying to get a modification. While this is going on my health was getting worse from the stresses they caused. I have fibromyalgia and stress is very bad for my illness. After trying to get two modification done with them, they turned me down twice. Started a third with a agency here in Michigan, by now my health is getting real bad, I had to file for disability.

I am furious with this company. My son's mortgage was sold to them and he was not notified so he continued to make payments to his normal mortgage lender. The next thing we know our son gets a notice that if he does not have 7,177.44 before Sept. 28th his home would be taken in foreclosure! We paid the money. I spoke with not one, not two but 3 representatives and wrote down their names whom all told me that it was settled, payments would remain the same and lawyers fees would be taken out of the money! Oct arrives 1st payment coming due, what he had 3 statements come in the mail??? My DIL calls, "oh the money for the lawyer is in the suspense account so you have to ask for it to be withdrawn to attach to your payment"! She does that and gets confirmation, ladies first & last name and pays a fee to pay over the phone!!!

This company bought our loan. They are the most unreasonable underhanded company we have ever had to deal with. Poor customer service. Rude staff. Underhanded fees and tactics to charge late fees and property inspection fees. Blocked payment options making it difficult to make payments. We even had staff pretend we had a bad connection when we were using a landline and hang up on us after being transferred over 3 time and placed on hold for over 20 minutes. Very frustrating company.

I had a mortgage with BOA that sold my loan to Carrington Mortgage. I have never been late on a mortgage with Carrington until recently due to an emergency and a loss of income. I applied a home loan modification and was denied. When I asked them for any other possibilities to save my home their response to me was "no I suggest you go and get some boxes and start packing." How rude and low-life is that? I have news for them, the housing market in my area is terrible and they will have a VERY difficult time reselling my home! I thought the purpose of a home loan modification was to help lower your payments and help you stay in your home!

My loan was just sold to Carrington by Chase Bank. I had no issues with Chase and their website was easy to use. I too like to pay a little more each month but there is no option to do so on the Carrington website, and there is nowhere to view scheduled payments. I also didn't read the disclaimer that when you submit a payment it is final, and I wanted to change the date after reading reviews that they harass you if it is paid after the 1st. They also advertise that you can contact them by email, but there is no option to email customer service. I called Chase and gave them an earful about selling my loan to a company with so many complaints against them.

I have read your comments. My story is the same. They overcharged me on late fees and will not accept partial payments. Time for a lawsuit. I think there are enough angry and abused customers out there. Let's do something about it.

Chase just sold my home loan to CMS. I was sent a letter about two weeks before my mortgage was due. It is funny that consumers have no say so when a loan is sold. I was able to access my account online to pay the first bill, however, now I can't access it to view details of my loan. I haven't had the problems that everyone is posting yet. But my first experience of trying to log onto the site is thumbs down and no way to retrieve a password. I got a USDA loan through Chase and now I am wondering what in the world that I got myself into. I hope that I don't have the same experiences that I am reading about. The American dream???

Carrington Mortgage, what happened? Carrington used to be one of the best wholesale lenders, and best customer service. All I hear from my past clients that I place with Carrington..."Why did you place me with Carrington," reporting lates, when they should have not, money's seating in suspense accounts without letting the consumer know. What a mess! I have bee a loan broker for 12 years and I never had so many clients complain about one company. Carrington get your act together... Even your employees are complaining about you.

I have been very displeased since BOA sold my note to Carrington. I was just about to transfer all of my accounts to BOA when I found out that they were selling my note to Carrington. Of course with this info I didn't transfer anything. Carrington doesn't offer the ability to pay more on your principal on web and their pay by phone charges an extra $15 so the logical choice is to mail your payment if you like to pay more than requested. They say they give you 2 week before your payment is considered late however they don't tell you that they will call you every day until they receive payment. I have never sent Carrington a late payment and the first time they called I told them when I mailed it out yet they still harass me every day. I can't stand Carrington. Compared to BOA they are a hassle.

First let's start by saying I was a BOA member and they had my mortgage loan. Carrington purchased my loan. Right out the bat from day one we have had nothing but one issue after another in dealing and just simply trying pay our mortgage payment. Keep in mind we were on time at BOA. Carrington HM loans not only won't take a payment on phone without charging, they also find reasons to raise your mortgage payment soon as the 60 day grace period is over. They even goes as far as making it difficult to find the payment sign in. If you do a search you will typically find they route you to new loans or all these nice welcoming sites offering better finance rates. They even goes as far as to charge five dollars to do by phone only if you give them full access to your checking account. I for one find this extremely intrusive.

My wife's father died this year and we got one month behind on payments. They will not accept partial payments! Oh wait, they will accept it but won't APPLY IT to your loan until you have a full payment. So it's like you paid nothing. And have immediately started threatening to foreclose! Now we are two months behind and they won't accept a payment at all except the full two months! We have a month and half's worth of money to give them and they won't accept it! Take our damn money and stop harassing us! When will banks learn that a home is a 30-year commitment and if someone gets behind it is your duty to help them out not chop off their heads!

Like many others online, Mine was sold to Carrington Mortgage and I now watch their so called 'Cushion' payment goes from $300+ to $500+.

I had my mortgage with BOA from 2008 to early 2015 when they sold it to Carrington. I never had a late payment with BOA, paying was easy. Carrington don't take electronic payment from my bank so it goes as a check and every month it’s late according to Carrington, even though the check posts to my bank sooner than they document it. On top of that, I have a fixed rate loan and my mortgage payment is about 116.00 more a month. They claim it’s from an analysis projection for the next year.

I had a Bank of America mortgage that was sold to Carrington. I have had nothing but issues this occurred. Apparently they changed my payment due to an escrow shortage. I got hit with late fees, threats to turn me over to the credit bureau. It's insane and I am held hostage to pay "late fees" and an over the phone payment fee - all so that my credit isn't affected by these morons.

First of all, I am writing this review from a home seller's perspective. Carrington missed the first closing date, and then subsequently two more closing dates that they chose. On the final closing date, they missed the deadline to wire my money by 10 minutes on a Friday afternoon. So, the title did not transfer until the following Monday. My buyer was ready to move in that weekend. Carrington Loan Officers hide behind their emails and voice mails so good luck getting someone to help you.

I have the multiple stories behind what has happened to many as a result of BOA's actions by selling their mortgages, including mine, to Carrington Mortgage Company. Without repeating the prior comments, I have experienced the exact same problems resulting in an increase of over $200.00 monthly in my mortgage payment. The savings of 200.00 I was to get under HARP has now been sucked up by paying out to Carrington. Does anyone know if a Class Action lawsuit has been started against Carrington. This company and BOA need to be held accountable to us, the consumer. Is the government listening to our cries for help?

I have just experienced exactly same scenario with this company. They "lost" my check. I have never been late on a mortgage payment. I tried to log in to my account but my security question won't work. I'm worried this will keep happening. What are our rights as a consumer?

Our mortgage was sold to Carrington around October of 2014. For years prior, we were with Chase Bank, a reputable, well known establishment. I was horrified when our mortgage was sold because I've seen the negative impact this has had on some other families. I was surprised when I didn't have these issues and everything went smoothly with our first payment. It even stayed the same! Then the first of the year comes around and our escrow account gets analyzed. I had the same insurance company for homeowners I had had for years. My property taxes fluctuate within a few dollars of where they are now. So needless to say I wasn't expecting anything to change on their end since nothing changed on my end.

BOA sold our loan to this circus back in March 2015. We were never notified by Carrington where to send our payment. They kept saying "we mailed it." We have lived in the same house for 13 years. We have had nothing but issues with these clowns. Not being able to log in to pay, cannot retrieve password, etc. By the time it gets resolved, we have a late charge that they refuse to remove. Our payment went down as outlined in our BOA contract.. for 1 month. These yahoo's raised it up because we didn't have enough for taxes, etc.. Seriously??? We have ALWAYS received money back from BOA because we had too much in escrow... How does that happen?? I believe these guys need a class action lawsuit thrown at them! STAY AWAY FROM THEM!!!

My home was financed by BOA and we have been it about 5 years. Our mortgage was sold to Carrington with very little notice and it has been an adventure. They went up on our mortgage by $77.00 dollars with no notice and when we called them to find out why, they gave us this spiel about how we were are now required to provide a buffer for our escrow account. It is impossible to get anyone on the phone that has a clue, their reps are clueless and have the worst attitudes I've ever seen. Their website is also a joke, it doesn't allow you to control your money for making payments, so it forces you to call their call center where there's a service fee involved if they tell you what time it is.

This company is horrible. My original mortgage company sold my mortgage to Carrington and it has been a nightmare since day one. The letter informing me of the change was so bad I almost discarded it thinking it was spam. Now they tell me I have a late fee from November of 2014. Almost a year later and this is the first I'm hearing of it. This late fee wasn't on one monthly statement. And the rude customer service representative tells me "there is always room for human error". This place should be put out of business - they pull stuff like this to make money off of people.

I was with a different mortgage company before it was sold to Carrington. I have almost always paid a few days late - but ALWAYS before the date where they would assess late fees. I have owned this home for almost 10 years and have NEVER EVER with the prior company received a Notice of Foreclosure for being 6 days late. I confirmed that both my August 2015 and Sept 2015 checks cleared by my bank well before their late payment date, yet if they don't receive payment on the first, they automatically send out a Notice of Intent to Foreclose, they are then scrambling sending out subsequent forms indicating when they received payment and the breakdown (i.e. ins, escrow, interest).

I have a lot of the same issues as stated in other complaints I've read. Each month, I have to go through the hassle of calling during business hours to get my online password reset. The online password reset does not work, and I'm pretty sure my Mother's maiden name hasn't changed. I highly suspect they are hosing customers for late fees and/or the $5 to pay over the phone vs. free online (which doesn't work). They should really be investigated. I must refinance to get away from this company. I have NEVER had problems working with companies that have purchased my home loan. I've worked with three companies without any issues. If you have a choice, find another mortgage company. My next thought was to set up automatic payments, but it sounds like others have had issues there too. I think I'm just going to move on. What a hassle.

My mortgage was held with Citi and they sold it to this understaffed company in April of this year. It has gotten crazy ever since. I have made monthly calls, numerous faxes and sent all paperwork to the California office as they had instructed me to do. Last month, I spoke to a floor manager and she explained what has been going on. The payment account servicing department was behind on adjusting or entering information into the system, which has caused delays. She looked into my account then put notes in system on how the money is to be dispersed, including any overpayments (escrow). Then I get this month's statement. Boy, I was happy at first then I really looked at it then I saw the LATE PAYMENT! No one could explain the charge.

I bought my house over 5 years ago and was with Chase and just last October Carrington bought my mortgage from Chase. I was wrongfully terminated from my job and have been having a hard time finding decent employment to cover my monthly mortgage including escrow of $1,256.46/month. I was turned down by unemployment for a lame reason but I'm not going to get into that right now.

First of all a big company like this should be able to take a payment from a debit card. I have been trying to sign into my account online. I forgot my password so you have to answer security questions to reset password and my question was name of street I grew up on which I know is correct but keeps telling me it is wrong. When you call customer service to get help they talk to you like you are stupid. I have been in hospital for a week in intensive care and my wife was going to make a payment for me and they refused to allow her because her name was not on account. We are 2 months behind due to my sickness and we are trying to catch it up over the next two weeks.

They also took over my mortgage from BAC, who in February just did a escrow analysis on my escrow account, which my escrow payment went up $3.00 a month. Due to a shortage of $22.68 at which I paid in full. My Monthly payment went from $878.19 to 881.77 to keep my account on track. I receive another escrow Analysis from Carrington on May 26 2015, it shows the escrow transfer from BAC the sum of 801.88, on their analysis with April and May's Escrow total of 532.66. Now brings my total to $1334.54 in escrow then they start the analysis Aug 15 2015 to July 16 2016. They start the escrow with the sum of 1600.87 just one more escrow payment. There should have been two months which should have been $1,867.20. So they are missing either June or July Escrow. Those two payments should be shown on the Analysis statement, then to find out they want to hold a extra $532.00 in my account for one year.

I also had a $53 dollar increase in escrow payment this month. How is this possible after 8 years of making payments? For their cushion, they say. I thought my mortgage payment would be the same for 30 years or so, but this is not the case. How much will it be 6 months from now? My original loan was also with Taylor, Bean and Whitaker sold to BOA sold to Carrington. I looked up the rating for this company with the Better Business Bureau and with all the complaints I see how is it possible they have an A+ rating? I don't have anywhere else to refinance because of my credit right now and they know this. Sure wish I could though.

This bank said AAA is not paying my homeowners insurance. The AAA representative called Carrington on a three-way call on 8/12. They said a payment would be sent on 8/27. No payment was sent which was confirmed by them today. They also said there was no record of our three-way conversation.

I mailed August 2015 payment of 1,359.51 on August 1, 2015 and it cleared my bank (confirmed via my bank) on Aug 6, 2015 in amount of 1,259.51 (this confirmed my bank and Carrington around Aug 18, 2015 via phone). This due to sloppy workmanship on reading check and statement from Carrington with check by Carrington employees. Today, July 1, 2015 I received another Delinquency Notice stating Carrington has not received August 2015 payment of 1,359.51. These people are idiots and are in the wrong business. I am going to go through this a few more times and then sue Carrington for bad business practices and stress. I have had this loan for 19 years and never a problem and then I get with a third rate company who is in the wrong business and nothing but problems.

Bank of America sold my mortgage to Carrington Mortgage Services. My mortgage went from 1418.00 to 1540.00 and they said it had a shortage in my account and are charging me extra for that. I had paid my mortgage for July but they said that was a partial payment but that was what I was paying with Bank of America. Even though I paid them what I paid Bank of America they said it was a partial amount and charged me a late fee and other fees to my account.

Our loan was sold by BOA to Carrington a few months ago. Since then, my monthly payments have risen by almost $300 a month (and yes, we have a fixed rate). I have tried to reach them several times and either I receive messages saying "all circuits are busy" or if I'm lucky enough to get through, they won't speak with me. They tell me that I am not authorized on the account (which I am), I have played their "game" and sent over a signed authorization letter signed by my husband several times. Yet they claim that it's still being processed weeks later, so they once again refuse to speak with me. (My husband is at work the same times that they are open and cannot call them himself.)

Same as many others, July/August payment made online but unapplied. Now late fees and harassment.

I got the same treatment and bull about my escrow amount and cushion. If anyone knows how to take steps to either put this company out of business or make it more difficult for them to do business, please send the info. Please write to the BBB. Maybe that will help. The banks know about this company too, however they couldn't give two s___s about their customers. The customer service department at Carrington is anemic at best. I asked for the legal department, manager, and supervisor, by email and phone, and found that was a waste of time. What gives this company the right to raise our payments?

Carrington became the servicer of my account out of the blue after Bank of America sold the mortgage (which I didn't know they did). Everything was fine for 2 months and then out of the blue they changed my mortgage payment without my approval!!! They added a "cushion" to my escrow and said it was company policy. I have never needed a cushion. This practice should be against the law. I called in and their employees are rude as can be, then to find out they are a debt collection agency. What a damn joke. Then they changed their online payment options without notice (I had already set up an account). It deleted my payment info and I called in and they are closed Saturday and Sunday. STAY AWAY. HORRIBLE.

Bank of America sold our loan to Carrington Mortgage. In June we got a letter stating that our Escrow was short 600.00. When we inquired why they couldn't give us an answer and said we could request an Escrow analysis which we did. We made the payment that we had been making to BOA for 6 years while we were waiting for them to do our Escrow analysis. Then we get a statement that we owed over 2000.00 dollars and a 50.00 late fee. The payment we had made was sitting in a suspense account. They said we did not pay enough. We needed 75.00 more dollars and they would take the late fee off so we paid fee and they posted the payment. Now my credit score has gone down 56 points because they reported I was late and that I have a past due of 1300.00 which neither is true. We have written letters and talked to several customer service people to try and get this resolved to no avail.

I've been with Carrington Mortgage for about 2 years now. They bought my mortgage from Chase (a great provider). Never had an issue until July 2015 when they did not apply my payments & charged me $59 late fee. They turned around and took that late fee from my August payment which made my August payment late. Each time I called (July 28th & August 18) I was assured this would be fixed & the late fees removed. Today I get a notice saying the fees are still there & when I call, the manager "Joe" says "Sorry we can't do that. We won't remove the fees." I realize I'm just a small drop in their bucket and losing my loan to another company won't matter, but you should NEVER treat people this way. Time refi with a new lender.

I checked my credit report and Carrington Mortgage which just now acquired my loan from Citimortgage said I was a customer with them since 2004 and my account was closed due to my filing Chapter 7 Bankruptcy! That is not true! Does that mean they are going to put me out of my house? They still take my mortgage payments even though it takes them up to 3 weeks to take it from my account!

Bank of America sold my loan to Carrington Mortgage company with no notice or explanation. I was concerned at that point, so I called Carrington. They gave me a pleasant surprise when they informed me that my mortgage had gone down from $988.41 to $941.72. I should have known it was too good to be true. This month sent a letter to the incorrect address. They sent a statement to my mother's house indicating that my mortgage for July and August was 2,039.44. When I called today, the customer service department stated that it had now changed to $1,197.20. When I asked questions about the changes, I was transferred to another department and explained that the statement had been sent to the wrong address.

Carrington bought my BAC mortgage in May. They paid $6700 to my insurance company. It took a couple weeks before the insurance company let me know what happened. We returned $5,400 but in the meantime, they reassessed escrow and upped the escrow. I can't get them to reassess it again. (They say it is scheduled for Aug 24 so they couldn't do it sooner.) I ask for a manager and they are always in a meeting. I asked for a payoff and escrow isn't figured in it. My advice to people who got their loans bought by Carrington is refinance as soon as you can. It's the best way to protect yourself from their practices.

Chase sold my loan to Carrington about two years ago. I have been having problems since then. Recently I paid my bill online and received a confirmation number. They contacted me 8 days later and inform that the payment didn't go through and I would have a lot charge a late fee of 29.81. They told me I must have enter my information wrong on the website. My information has been stored on the website for 2 year, and I never had a problem before! I asked for the late fee to be waived since they wanted to contact me 8 days later and they refused!

I have had the hardest time with this vendor. My mortgage was sold to this vendor and I have had the most horrible of experiences with payment charges. I set up an account to have my mortgage paid from my checking account and for some strange reasons, they have to now have a certified check or pay by phone and pay their service charges. My mortgage has increased because of escrow. I have never had any problems with my original mortgage company. I DO NOT LIKE THIS COMPANY!!!

Every time I call I can't get a straight answer. I sent them money that was supposed to go into escrow early June 2015 and I requested an escrow analysis. It was done until mid July, which increased our house payment. I have called them at least two dozens times with negative results, rude customer service, and every time I asked to speak with a supervisor none were available. They have misappropriated two months payment and now telling me that I didn't make them, even after my bank sending them proof. Money keeps getting lost.

I have been trying to get a RMA package turned in and they keep saying documents were not received even when I updated on their own document portal. Now I am over the limit of days to get documents in. Now they tell me I need to start all over. Very concerned where all my personal information on these documents are going.

I tried to pay my monthly fees online on 7/16/2015 as I have done in the past. I was unable to do so. Statement appeared that there was an issue with my account. I ended up paying through my bank with a late fees. Same problem today. The rep I spoke with was not helpful. She told me to clean up my browser but I will be charged a late fee if I fail to pay by the 16th even though I explained the problem to her.

The poor customer service I've experienced with this company since my home loan was bought from Bank of America has been unbelievable bad. UNBELIEVABLE. Their call center employees are often rude and not knowledgeable enough to help with simplest of tasks. One call center employee even lied to me in an effort convince me that they hadn't made a mistake. When I asked to speak to a manager, suddenly the manager he was just speaking with disappeared and wouldn't be available. I'm so disappointed with Bank of America for selling my loan to this terrible company.

Carrington has constantly stole money from our Escrow account and did nothing with it. We went to the Federal Attorney General... CFPB - P.O. Box 4503, Iowa City, IA 53344. They are pursuing our case. We suggest that all of you do the same. With all of us complaining the Federal government will go after Carrington and fine them and probably pull their license. Do This!

On 08/06/2015 I called in to make a payment with these very rude people, to find out on 08/05/2015 Carrington had started a foreclosure on my home. Right away I tried to pay them and no one could give me an exact amount. In order for me to keep my home I have to pay April through August. I understand I was late and I need to pay those payments, BUT FEES IN 1 DAY IS $4741.00!!!! I am just now getting that today 08/12/2015 and still the fees are not fully broke down.

My mortgage payment increase because they are adding a reserve requirement account. I have call Carrington Mortgage thinking I was dealing with mortgage experts, but no they did not know that Respa guidelines do not require customer to have extra cushion in the escrow. I fax my request, email and call so they could remove this account and have not receive any response back. This mortgage company is horrible.

My VA loan was recently moved from Bank of America. I tried to make an additional payment to principal (which I was able to do in the past with BoA ) and could not. I called customer service and was told I could mail a check and be charged a service fee or pay by phone and be charged a service fee. I sent two emails voicing my displeasure and neither was responded to. I have had experience with home loans with five different banks and know what service to expect. Carrington does not deliver, stay away from these guys.

Since Carrington bought my loan in January of this year, I have sent them close to $2,000 dollars extra to be applied to the principal of my loan. NONE, I repeat none of it has been applied to the principal. I have called 4 times and every time, I get a different excuse and a promise to get it fixed. I've been given different addresses and last month was told to send a separate payment in a separate envelope, which I did, with a note stating that it was to be applied to the principal. Same result--they just treated it like an additional payment. Do they hire people who can't read, or do math? And are these people in Customer Service trained to give us the runaround? I work in the medical profession and we are not allowed to treat our customers like that. I wouldn't recommend anyone finance a doghouse through this company. I wish I could tell the CEO or manager how their company is being run.

We have been paying our own homeowner's insurance from the inception of our home loan back in 2005. We've never had an escrow account with any of our mortgage companies and use an outside independent agent to shop for homeowner's insurance. Carrington Mortgage has been charging escrow on top of our monthly mortgage payment now for at least 2-3 years. When we finally confronted them about it, they gave us every excuse in the book and asked for all kinds of documentation that we had homeowner's insurance. We had our agent send this information to them repeatedly only to have them never get back in touch with us or refund us the escrow amounts.

My loan payment increased by $99. I asked why and the agent said she didn't know but I could dispute it. How does she not know? Then I made a payment online and accidentally mistyped a number. My payment was confirmed instantly online and by written notice. A couple weeks later (5 days before my payment would be considered late and a $45 be charged) I got a letter stating I had entered an invalid checking account number and my payment will only be accepted by certified funds.

Our mortgage was sold to Carrington by BOA 3 months ago. Our monthly payment had just gone down to 709 a month before it was switched to Carrington due to taxes being lowered. I get the bill from Carrington for August and they raised my payment to 780.00!! I called and was told that they need a 2-month escrow cushion. Does anyone know if they can do that? It doesn't seem right. I'm really concerned about this because that's a big difference to us.

Have not been happy with the treatment from Carrington, since Chase sold my home mortgage to them. I am insulted that they inform me that "they are a debt collector" whenever I contact them. I have a home mortgage with them that is paid regularly. Now I have been blocked from paying my mortgage online. I contacted them and was told that they would cancel that account and I could go in the create a new account.

My ex-husband's loan was transferred to Carrington Mortgage and my name is still on this as he has not refinanced as he was supposed to. I received notification that Carrington Mortgage ran my credit yesterday and it lowered my credit score. I called Carrington inquiring as to why they would run my credit without my knowledge or permission and I needed to know what it was done for.

Chase Mortgage, without notice, sold my mortgage to Carrington Mortgage. So far, I'm not late with my payments, but they almost insist you pay online, or pay the person $15 to make a payment to a human! As one other person did, I hate the way they start out: "This is an attempt to collect a debt, and any information..." yada, yada. It is MADDENING to deal with them. Even the way they begin a conversation starts off as adversarial. And if I have to keep paying this way, they will collect an additional $180 a year, and magnify that by the thousands of accounts. They can be dredging real money out of people's reluctant hides.

My mortgage loan was sold to Carrington from Chase. When I was with Chase every November I would get a check back because of being over in escrow. Now with Carrington they sent me a letter stating my payments are going up because I don't have enough escrow. Now how is this possible?? I used to get over $300 back, now I don't have enough?? I believe they are not applying the extra I pay each month on escrow and principal. I am so fed up with this company and just want away from them. Either back to Chase or somewhere else PLEASE!!!

Carrington Mortgage bought my long term and nearly paid off mortgage from Bank of America. Now, I am 70 years old and have had and paid off mortgages with 6 different mortgage company, and never had trouble with any until Carrington. In the first place, their online site is a mess. I have established my online i.d. twice, and still this third time to try online access to my account doesn't recognize my password. Further the office is closed after 6 and on weekends, so I guess there isn't anybody there to reset my password, again as it has been an hour since I requested it. Instead of with virtual programming, they must run their online account service with a team of oxen. The reason I am trying to view my account is because I laboriously, through fax and phone calls, over three months, finally got my mortgage account set to automatic draft from my bank account.

After our mortgage was sold by BoA to Carrington Mortgage Services, everything went smoothly for 2 months, but this morning my account is inaccessible via their website (account password has expired, but the password reset form DOES NOT WORK) or phone (we're sorry, we cannot accept payments on this account), and so I am unable to make my mortgage payment. The recorded messages on their phone system advise callers that if payment is not made on time, extra charges will be incurred, and it will be recorded as a 30 day late. (Is this even legal?) So it has purposely been set up to rip people off: "If you don't pay on time, there will be penalties, but we have purposely taken away the means to pay."

The same thing with me. BOA sold them my mortgage and yeah it's been a nightmare! I'm going to get a attorney and stop doing business with them. It's so nice to hear you're getting a call from a debt collector. WOW really. They have to identify themselves in that way and tone for that matter! Who runs this company? I would love to be a fly on the wall during their "team" meetings. I'm thinking this would be a great 20/20 or Dateline as who knows what the employees are instructed to do which is collect cash asap and treat them like crap. I'm certain there is corruption! They own my house scared!

I never received anything in the mail from BOA regarding the sale of my mortgage to CMS. After I noticed BOA was not taking out the mortgage on a weekly basis, to pay off early, I had to call. I then started sending to CMS weekly, they placed it in unapplied and 2 months later I was sent a late payment notice. They tried to charge a late fee when they had the money for 2 months. You are not allowed to pay any different from loan amount or it totally confuses them and they throw it all in unapplied. Then my payment went up this month, they claim they reanalyzed the escrow which made it go up. Of course I changed HO Insurance which lowered the premium, not sure why my payment went up when Insurance drops. According to them they have to keep a cushion of over $400.00 when BOA did not need to do that... something fishy there as well.

This summer Bank of America sold my mortgage loan to Carrington. BoA did a review of my mortgage prior to selling to CMS. In May of this year CMS informed me my loan was going up a total of $123 monthly due to tax increases and insurance costs. I am a veteran and have a VA loan. I tried to tell them that BoA had already assessed my taxes and insurance costs with a loan payment amount for the entire years. They told me they made their own assessment and they just did not care.

Like so many others my mortgage after 5 pleasant years with BOA was transferred to Carrington. My escrow analysis was done in June and lo and behold my mortgage payment increased $80/month or $960. My taxes and insurance paid out of my escrows increased $50. I called Carrington to see what was up... After 45 minutes on the phone among 3 phone calls (the automatic hold drops you after a bit), I was able to speak with a representative who informed me Carrington has the right to have a 2 month 'CUSHION' that was the term he used, in my escrow and BOA did not. I asked "so why do you need it." No answer. So they hold MY money basically to collect interest and I don't get a dime. I also asked did I have a choice in who my mortgage holder was. Obviously no. He then went on with an arrogant attitude almost like they were doing me a favor by paying my taxes. Of course I informed him. WITH MY MONEY.

First off I was without home insurance for count it three months. It was not until my insurance was cancelled did I realize this. Why? Because they failed to make the payment. It took count it 4 months of my insurance company hounding them. Then get this, I get my bill this month and notice two very weird charges for escrow for insurance in the same amount. I called and asked for an itemized report of all charges in and out of the account. I got the runaround. Go figure. Then they raise my mortgage payment and when I ask why they say we can forward you to the escrow people. The same people I talked to a few days back. Anyhow, when I had BOA (Bank of America) they gave me several notices. It did not go up 50.00, it went up nearly 100.00. Probably to cover that double charge out on my insurance.

Piggy backing off everyone else, dissatisfied with the company. My mortgage was bought from BOA whom I've been with since 2006 - April 2015 for over 8 years, never been late & never had any problems; prior to BOA I was with JPMorgan from 2000 - 2006 for 7 years. I have never had any problems with them as well. I refinanced in 2006 for lower interstate rate which is how my loan ended up with BOA. Now after 15 years of living in my home with no problems here comes this company (Carrington Mortgage) which I've never heard of until April 1, 2015 when BOA sent correspondence telling me Carrington bought my loan and to forward all payments to them. Never received any correspondence for Carrington mind you until mid April. However after trying to locate this company I finally got my new loan number and setup online payments.

Our loan was transferred from BOA while I was in process of doing a loan modification and was assured that all paperwork would transfer to Carrington. Carrington claimed they didn't receive anything. We ended up filing chapter 13 and were approved. My first statement from Carrington had my escrow balance going up by $100 and to this day I still haven't gotten an answer as to why. For the first three months with Carrington I received a monthly statement and then they stopped coming. I continued to mail my payment monthly or pay it over phone with CSR. I called to inquire as to why I wasn't getting the statement each month and was told that they don't send statements to people in bankruptcy. Is this true? Is it legal? How am I supposed to know what is going on with my loan if I never see a statement. We went through a lot to keep our home after my spouse lost his job and after reading all these horror stories about Carrington it scares me.

My alleged loan is currently serviced by Carrington Mortgage Services (CMS). My alleged loan was originated with Taylor, Bean & Whitaker and riddled with fraud and contains forgeries, etc. I previously had Bank of America who posted many of my mortgage payments to foreclosure fees instead of to my payment account. Money was embezzled from our escrow and payment account and we have complained with Bank of America and now with Carrington about the inaccurate fraudulent debt to no avail. They continue trying to collect an amount that is not correct. They also continue to report it on my credit even after numerous disputes.

Was doing a VA refinance with another company. Carrington had purchased our loan from BOA. Carrington gave the new company and me the wrong payoff amount. Sent the payoff in and they rejected it 2 days later. So then I am assess late fees and a penalty. So had to pay that before payoff was accepted. Now I am getting threatening letters that July payment is due and they're adding on more late fees and are going to report it to the credit bureau. Hey, loan paid in full. Your records are incorrect again Carrington!!! This company customer service is a joke. Their processes are horrible. The next money I am going to pay is for a lawyer, not your late fees for a Loan that is paid in full. Update your records properly and in a reasonable time frame. -- Mad as hell Disabled Vet!!!

My wife and I received several conflicting correspondences regarding our July 2015 mortgage payment. The first two corresponded indicated that our electronic payment was received effective July 15. The second set indicated that we had not paid and that a late charge was being imposed. The third correspondence was the August 1 invoice which shows the late charge added and subtracted.

Due to travel, not notified of the change in loan, and when I found out, was more than two months late. (Had auto pay to BOA in an account I don't use or track for anything else.) Paid to current and ahead, and asked that the reports of late payments be dismissed - they won't do it. They also increased my bill by +10% saying my escrow is behind - paid over the phone and two weeks later got another letter saying the account my payment came from doesn't exist. Called CS again, and Kristen just wanted to argue, not resolve anything. This company is terrible. Asked for a manager, and she told me none available. Horrid customer service and company. Nothing but trouble for the past 3 months. Less than one star.

BOA sold my loan to them and since then has only been the worst people company and treatment I've ever dealt with. Managed to drain my escrow account. Tried to fix it but all they did was increase my payment to cover it up and the employees are too stupid to track it and fix the entire problem. They are a debt collector not a bank! I found it bad for my mental health to call them and try to fix the problem as I am a 32-year-old retired vet with severe PTSD and I cannot handle their incompetence. If anyone is curious how they are I encourage you to watch a movie called "Idiocracy". Then deal with them so at least you'll know what kind of people they are!

BoA sold me to this rip off company... only there one month and refinanced away from Carrington, now they don't want to give back my full escrow account money! They told me I owe PMI ins. for 3 months! Really? Only with the company 1 month! Next excuse was at the end of the year I would have a escrow shortage so they took the shortage out of my refund check. Now, how is that ok? My new loan w/ another company paid them off in full now they won't send me a breakdown statement on how they came up w/ my escrow balance which is 150.00 less than what I should have got!! Thank goodness my loan officer is looking into this for me. Makes me wonder how many people are getting ripped off by Carrington Mortgage once their original mortgage company sold them to these crooks!

My husband and I had bought our home 20 yrs ago and in 2005 Carrington had bought our loan. It is now 2015 and I tried to buy a new car and found out that my name was not even on the loan. I called them, they won't even speak with me because they say my name is not on the loan and I have no authorization to be asking questions. I dug out all my paperwork and yes my name is on the loan from the original loan. I have never signed off the loan so I just want to know how it is they have the power to take the co-borrowers name off the loan. So for the last 20 yrs I have no credit. They need to fix it. I will never recommend them to anyone as I now have to fight with them to make it right. They have ruined my credit. I feel they need to go back and check their work and make sure all is in order. They need to make this right. Consequences: they ruined my credit.

We were trying to get the payout information on our account for a week and they instead call us with a collection call because we are 13 days past due. And then spend over 30 minutes trying to get the information send to the right place because someone there did not double check the email address to see if it was put in right so we can get the information and pay the account off.

Same issues here with CMS. This company has the most uncaring, rudest people in the planet. BOA sold our loan to CMS. April 2015, was our 1st payment. 2 weeks later we received a letter stating they had yet to received our payment. Everything seem to had been fixed, but since April - July it has been the same issue to the point that I have to faxed proof of payment EVERY SINGLE MONTH?? Is anybody else having this issue? What should I do?

So Bank of America sold my loan to this Carrington Mortgage Services effective the first of April. I figure this out when no direct withdrawal on the 3rd. Carrington can't tell me anything without an account number. Explained I don't have one. They said I would get a packet in the mail. Now with a 0 balance due, they charged me a $20 inspection fee to ensure the property was occupied, but can't tell me who did it, when it was done due to it being a third party. They said they would give me a disputes fax number. All I had to do was send them the documents that support the 0 balance.

My mortgage company sold my mortgage to Carrington a couple months ago. Bills were tight so we went a month behind. I go to catch up and make a double payment and discuss why my wife, who is on the mortgage. Can't talk to them, yet mail comes in her name about the account. The first operator tells me that my online account is active and I would have to pay extra fees to pay it by phone. I asked if they would waive it since I had to discuss other mortgage details. The operator had the personality of a dish rag, and said she could not waive fees. I explained that the website only allows us to pay with the late fees and would not accept only two mortgage payments. She assured me it would. I go online to follow her instructions and the website says it cannot process my payments at all because the account status must meet criteria, yet the operator told me my account was fine.

Bunch of arrogant customer service agents, worst customer service I ever came across. When asked for a manager, they advise, "Sorry sir, no managers are allowed to talk to customers on phone" and also there was no supervisor able at this time. NON COURTEOUS COMPANY TO CUSTOMERS. AVOID THEM TAKING YOUR HARD EARNED MONEY.

My mortgage was sold by Bank of America to Carrington Mortgage Services. I was not notified by either institution of that transaction. I found out Carrington owned my mortgage but only after I contacted BOA after my mortgage funds were not being withdrawn. Carrington assessed late fees to my account. They have also charged me for an "inspection." I have repeatedly contested these charges to no avail. I have been told I must submit my case in writing to the research department for a review. I was told the review could take up to 30 days. In the mean time, more late charges and inspection fees because my account was "not paid in full." They have broke me! Today I am paying them off!!! They have trashed my credit and charged me unsubstantiated fees!!! Can't wait to refinance!

Bank of America dumped my home loan onto this company, which does not offer online or electronic payment. Every month there seems to be fees added to my account due to the extended time it takes them to process payments? Never had a problem with BOA.

My experience horrible. Do not pay extra towards a payment - won't get applied where you want. Their solution is I was misinformed (in other words was told my mistake and yet they did not correct this). I hope and wish Carrington Banks trades this mortgage to another bank.

My mortgage was also sold to Carrington from BoA. Went to make my payment with BOA and couldn't. Had no info from Carrington. Found their phone # online and called. The gal was nice enough and said a packet would be forthcoming and no late fees would be assessed for 60 days after the transfer. A month later, I get a letter that my payment is going up $36 a month! After reviewing it with my boyfriend (a former mortgage broker), he said they are claiming a projected escrow shortage based on a $0.00 escrow balance. Problem is, I have an escrow balance of (now) over $355; they should've based it on that, not a $0.00 balance!

We experienced delay in our closing due to Carrington not using an approved closing agent and our broker continuously had to clarify and repair Carrington mistakes during our closing process. We should have walked away then. We closed on June 5th and by the June 25th (less than 30 days from signing & before our first payment was even made) we received a letter from Carrington stating our monthly payments were already increasing due to needed increase in our escrow account, which was actually a result of 2 mistakes by Carrington. The mistakes were easily avoidable if someone had properly reviewed and processed our signed loan & closing paperwork. If you are considering this mortgage company, I advise not to.

First off, customer service here is the pits. They are short, rude, and very unhelpful. My monthly payment has increased every year with these guys. They keep raising my escrow every year and when I called about it they said it was due to my insurance being increased or my taxes increasing. I called my insurance and they explained to me that my insurance had not increased since taking the policy in 2009. Next I called the county and they explained that the taxes have not changed since I bought the house in 2009. I then called Carrington Mortgage back at which time they rudely explained that it was due to the "cushion" that was required by the federal government for them to have which after researching is a lie. Federal law says that companies are allowed at their discretion to have a cushion that is capped at a certain percent.

Carrington Mortgage Services recently purchased my home loan from BOA. All I can say that it has not been going well. I was a month behind when I tried to pay for the month I was behind. Carrington demanded that I pay for 3 months. I am only a month behind. I am unable to make any payment until I pay for 3 months. Keep in mind that I am only a month behind. I think their process is completely illegal. They are trying to take my home from me.

BOA sold my loan to this worthless company. Terrible customer service, I'm still on hold as I type this for 30 minutes now. Wanted to speak to a supervisor, and put on hold again. I have a set payment as a Veteran, yet this company is raising my house payment each month! How do they figure since my property tax is also set thru the county because I. At 100% disability. They every freaking security question they ask you is beyond ridiculous! This company is a joke and I will be taking my business elsewhere. They are terrible in way. My call timer now says 40 minutes. What a joke still on hold!

NOT HAPPY WITH CARRINGTON: BOA sold our mortgage to Carrington Mortgage Services in April, 2015. I set up payment on my bank online account but saw that they must send Carrington a check, because evidently Carrington is not set up for receiving online payments (duh? in this day and age). Which meant my payment would be late. I tried calling the phone # on my mtg statement to pay the bill over the phone, only to get a recording that the number was no longer in service. I finally got a number and called customer service, which hold time exceeded 5 minutes (I could understand why). So I tried to login on their website @ myloans.carringtonms.com to pay the bill, only to hear that they have no record of my account # (which is on my statement) nor my SS#, nor my name... What the **!!! Now I am inconvenienced by trying to get refinanced just so I can get a new mortgage company.

We are in the same situation as many here, BOA sold to Carrington this past spring. For the most part (fingers crossed), payments have gone o.k. but we have had some emergent medical situations arise and we need to sell this home sooner rather than later. We filed all the information for a hardship and they called my husband to tell him it was incomplete, so we sat down that night and found the loose ends they had requested and submitted them.

I did modified my loan with you five years ago. Now got a letter from you my loan modification is over from next month. I did call you and you were going to send me a package. So far after two weeks no package? I do not know what I need to do? Need your help to direct me. I am happy with your company - never had any problem. Thank you.

Almost 7 Years with BOFA, No problems. The same month CMS buys the Loan my payment goes up Over $200 monthly!! The reason is still unclear to Me. I made my Payments as Usual! Today Get a $8489 Balance due next Month!! WTF does that tell you? They specialize in Taking your home. Better business bureau here I Come.

This is the most worthless company to do business with. You cannot get past the call center at 800-561-4567. If you ask to be transferred to another department you are told they do not take calls or have phones. If you ask to speak with a manager the response is they are in a meeting or not available. If you ask for a return call you are told they are not allowed to make outgoing calls. If you get a name and call back to speak with that person, they no longer exist and you must explain your issue to another person. The only method of communication is to submit in writing your issue to a fax number 949-517-5220 and hope someone responds.

It has been a COMPLETE nightmare dealing with these imbecilic morons from day one.

My loan was transferred from BOA to Carrington. We have not had mortgage insurance since April due to lack of customer service in the dealing with this company. It is June, we have not been able to get the company to pay the insurance.

My fiance applied for a home loan with this company. We have a string of emails saying that everything was fine with the loan. For a month and a half he was "approved". The loan officer even went as far as to tell him to get the insurance and closing set up. He emailed her again two days before closing and suddenly his loan was denied. This is seriously bad business... But after reading previous reviews on this company, I feel like we have dodged a bullet. This company needs to be put out of business.

Our mortgage was Chase Bank. In January of 2014 the mortgage was sold to Carrington. Carrington Mortgage sent no information or 45 day notice that they had purchased our loan. Law 1 broke. After 2 months of refusal to take our bank debit card for payments as they only offered western union using paper with written account number given over phone. We became skeptical of this company. Our home had been active on the market for 36 months realty companies and no sale. We was consider having late payments fees now 3 months behind. Which we began receiving billing information. We decided to sell home to an investment company. That company began helping us with short sale process. We was approved.

My name is **... I was one of the first to complain about CMS. I fell into depression. My husband and I redone the home to the sweetest home on the block. There was no yard until we put in grass and a garden. I guess you all know the hurt. SOMEONE PLEASE TELL ME WHY... WHY is CMS is still available to ruin the American dream to own a home. I read all of these complaints and I have to tell you this company is owned by someone from overseas. It cost us my 401k and I lost my job. They can take without being accountable to our laws. Once they have you, you can't find any help. You will not qualify for any help. I still miss my home. Now we live from temporary home to temporary.

We went to pay a payment to BOA on our mortgage and were advised that they no longer owned the note. They sold to Carrington. Carrington did not send us ANY information about this transaction. They didn't send any payment book, refused to let us set up an online account, and were very rude on the phone when we went looking for answers. They almost caused us to be late on the mortgage and we have never been late in the last 25 years. We had a tornado hit our house and had numerous problems with them endorsing the check for the repairs even after we had already paid the contractors. We always try to pay a few days early on the mortgage and they will not allow us to do that either.

My Loan was sold to Carrington Mortgage from Chase as well as many others I have been reading about. They didn't have my loan for more than 2 months and raised my mortgage amount owed stating that they needed to cushion my escrow amount by 2 more months hence the reason for additional money owed on my mortgage payment. They stated in the letter if any questions to call, and I did. I was told that they would take that additional payment off my account and saw where it wasn't needed and to give 30 days before I would see the reflection. 3 months later and I didn't see a change back to the loan amount. I finally got a hold of a CSR and I was told that since they could pad the escrow balance of keeping 2 months extra by law that is what they were going to do and that I could look this law up on google.

The problems I have had with this company are far too numerous to mention! They appear to be concerned with trying steal people's homes, through late payment, no payment, no statement, situations which in turn start the pre foreclosure process. I for one was pushed into it, and have sought legal protection to stop. They will stop at nothing to attempt to steal your home. Do not wait for "replies" from them.... These are only ploys to take your time to act against them!!! You must act swiftly when dealing with them. Or get a lawyer!! Or you will lose your home!!! They are scary!!!

Where do I start? I had to retain a lawyer in 2009 because after New Century sold to Carrington apparently I was in a 6.7 adjustable interest. Well as everyone knows the market crashed but my mortgage didn't adjust to a lower payment. It kept going up. They lost 3 hardship packets. They were awful. Filed consumers report BBB finally after my payments hit over 4,000 a month. The attorney got it down to 1,645, not where it had been. But with attorney fees, trying to keep my credit good, doing what could on house payments, I was financially destroyed. Had no choice to file bankruptcy. My home went down in value to 50,000. I was upside down. Now my life dream gone. Then at last minute my loan officer then and who worked for Carrington and Carrington said there is a new program principal reduction/hamp. Remain in home, payments on time, forgive, follow guidelines 10,000, would be taken off principal.

Same as most of you, BOA sold my mortgage to Carrington Mortgage Services. Have been making online payments for the past 6 - 8 months. Tried to make my June 1st payment but it said that the password I have been using all along wasn't correct and they locked my account! Got on the phone with them every day, sometimes twice in the same day and was on hold for sometimes 45 minutes! The recording kept saying that they were experiencing higher than normal calls! No wonder! No one can make an online payment! In the meantime I keep getting pre-recorded messages sent to me saying that Carrington Mortgage is trying to get in touch with me and to call them back. I finally just sent a check in with a letter telling them what was happening. What a nightmare this company is!

Like many that have reviewed, my home loan was transferred to Carrington. For the first two months my loan amount was the same; however, today I received my payment statement for July with a $300 increase. Assuming for Escrow but when calling to speak with customer service was on hold 40 minutes. Hung up to call later five times and phone line just hangs up on you. It's been 3 months and I don't want to deal with this company. Hike in mortgage and can't get through to speak to Representative. Not good for business. I WANT BOA AND I WANT IT NOW! Had no issues or concerns with BOA.

After being told by a couple of mortgage lenders that my FICO did not meet required amounts I contacted Carrington. I have found their loan offers to be on the top of their game. They respond quickly and answered all my questions. I had my pre-approval letter in less than 48 hours... and from the time I had a ratified contract on the home of my dreams everything was done and in underwriting in less than 3 weeks. Now I am just waiting for my closing date. My experience with them so far is far superior to that of others I know who dealt with Mortgage divisions from USAA and NFCU... I definitely recommend!!!

Our mortgage was transferred from BofA a few months back. Just last week I get a notice saying my mortgage payment is going up $80.00 a month due to not having enough "cushion" in our ESCROW account. So our total yearly payout should be $2544.12 and our total escrow yearly comes to $2757.84 - so there is already a cushion, but apparently that is not enough. I did not get even a month's notice, and now they want me to dispute it via fax to the research department...God help us. I was on hold for 48 minutes before I even got a person, then got absolutely nowhere with the person. There have to be some type of rules to protect people from things like this.

Chase has had my home loan for the last 4+ years since its origination. In October of 2014 they turned over collection of payments to Carrington Mortgage Services. Since that time I have had an issue every month in getting a payment made. I used to use a direct transfer from my bank account to Chase. Carrington doesn't do it that way. Three times when I've logged in to pay the system wants me to reset my password or some other login portion of my account. I have waited on the phone 2 separate times today to try and make a payment and each time waited over 45 mins and then just hung up. In my opinion this company sucks and I will be trying to either refinance with another company or see if my bank will assume the loan to avoid any more problems. Pissed in Colorado!!!

Recently my home mortgage was sold to Carrington Mortgage. Prior to this I had Bank of America. Bank of America was a poor mortgage lender and made payments difficult. I've only had Carrington for a short period of time but they have already screwed up my homeowners insurance by failing to pay it. Also they have sent me a notice that my escrow payment has gone up. In part I think this is due to the fact that they did not use my more recent policy provider. My insurance broker has told me that I need to straighten this out by speaking to a Carrington representative. I was on the phone for over 25 minutes this morning and gave up, now I am on hold again with Carrington and I am waiting once again. What a lousy company!

Each month when I try to pay my mortgage, there is an issue. One month, I called 47 times (!!) and the call kept "dropping" I was not able to make the payment until the next day, BAM late fee. The next month I called 23 times!! Was told there was no phone number OR loan number associated with my loan. BAM late fee. I get paid between the 13th and 15th and whenever I try to make a payment within those dates, MAGICALLY, I cannot get through, or my password doesn't work, and I am hit with a fee. This is always through the automated system. Once I was hit with a weird fee, just under $16. I sat on hold for 45 minutes, only for them to tell me that NO ONE could tell me what the fee was even for!!

Since my mortgage was sold to Carrington from Chase, I have had nothing but difficulties. I was not properly notified of the increase in my mortgage amount so there was a balance of $55 and they started to put me into foreclosure status. Unbelievable! I can never get anyone on the phone. Horrible customer service. I wish I was still with Chase but may be forced into refinancing at this point.

Like many others commenting about Carrington my loan was sold to them by BofA. A month after my loan was sold to Carrington I received an escrow statement from them. This statement showed I was $1200 dollars short of the "required" escrow amount and my payment was going up $88 a month. Here's the real kicker, the payment due on their web portal did not change to reflect this. I'm guessing this is where a lot of people are having problems. I gave up after many tries to contact them about this and refinanced my mortgage to a more reputable lender. Now I'm struggling to get my escrow balance refund from Carrington.

My BofA mortgage was sold to CMS in April of '15. Nightmare. CMS told us our ACH withdrawal would continue as always. This was a lie! After 8 years of having a perfect payment record, CMS didn't ACH our April mortgage. We weren't aware of this until the end of May, when we received a letter stating we were delinquent. I immediately called CMS, who said "it's ok, there's no late fee." Really?! It is NOT ok. We do not make late mortgage payments!!! I asked if I could make this payment over the phone and was told "yes, let me transfer you to the correct person."

This is the second time I have tried to make my mortgage payment online. It seems that finding the actual place on the site to make a payment is impossible. I don't understand why it has to be so difficult. I have to call customer service every time.

I have had the same issues with Carrington, regarding my mortgage, and their inability to provide enough information to make payments. Now, I had damage to my home due to a bad storm. The insurance check came quickly, but now Carrington has to co-sign it. They made me wait a full week before I was able to get a letter from them, telling me what to do with the check. It could have been e-mailed or faxed or sent quicker. I have huge damage to my home: roof off, ceiling leaking, etc., etc. But Carrington insists that I pay for most of the damage up front, and maybe, when they get around to it, they will send me some of my money, after I prove I spent the money. Meanwhile, we are suffering, and Carrington could not care less. They are going to make me wait up to a month before I can get any repairs, and won't give me my money, for funds I have already paid.

We have had problems with this company since they bought our loan. Our Feb payment went through fine but our March and April payment didn't clear due to the wrong bank account # that they say we gave them but they had on file to pull our Feb payment. My husband disputed this and was told that they would have to go back and listen to the recordings and would get back to him, he never got a call back. At one point, he asked to speak to a supervisor and was on hold for 45 minutes only to be sent to a voicemail, and nobody ever got back to him. In the meantime, they keep calling and he keeps telling them to pull the money.

I am one of the folks whose mortgage was sold to Carrington from BOA and also one of those folks who are dismayed and upset about this escrow cushion expense they have implemented on us. I have a strict budget where most of my bills are setup as balanced billing so I'm able to control my monthly expenses. After all monthly bills are paid, I'm left with a minimal amount for purchasing things like make-up, clothes and for entertainment. The fifty extra dollars they are taking on to my monthly payment is unexpected and will have an negative impact for me; forcing me to either adjust my grocery list and/or lose out on having a night out with friends. Fifty dollars to me is mere 1/10 of a cent to corporations like Carrington.

My mortgage was acquired from CitiMortgage about 6 months back. I received a letter from Citi letting me know, and then got nervous when my normal due date was approaching, without so much as a peep from Carrington. I finally called Citi and was given the contact info for Carrington. At that point, I was able to set up an account with them, make an online profile, and make a payment. About 3 weeks later I finally received my first contact from Carrington. Seeing the complaints about late fees on being transferred, I'm glad I was proactive!

Bank of America sold my mortgage in March 2015. I do not get my disability check until the 2nd or 3rd of the month. I did not know where to send my April payment until the middle of May. Now I'm behind my payments and on a fixed income. It's hard.

These people are the WORST! I was a Bank of America customer whose loan was sold to this company I have never even heard of! Their website for payment is UNFRIENDLY # 1 - so I can't use it! They are of no help whatsoever when you call them - they only proceed to tell you what it is they are allowed to do by law! Are you kidding me??? They decided they wanted an escrow cushion from me which I have never had to have before with Bank of America - my payment went up by $180 a month!!! Are they kidding me!!! I have enough in there to cover my taxes etc and have never had a shortage - I asked her why she felt that they were entitled to hold on to my savings and collect interest on it when that should be ME!!! I was so pissed!

In 2013 I became disabled and fell behind on my mortgage. They did help by lowering the interest and payment but I still could not make them. I was finally determined disabled and received a back payment. That same day I called them ready to catch up to be current and they said they would get a hold of me in a week. Two weeks went by then I got two certified letters saying my house was to be put up on the court house loan on the 20th of may and it did. Two days before I got those letters I got a letter from a law firm with reinstate amount on it. So I called them the same day as the auction to make sure. They told me to look for a new place to live. Why wouldn't they accept my money when I had it all? Now I'm under a great deal of hardship.

Prior to the transfer Bank of America (my letter of notification was dated 3/18/15) applied to HUD to have the MIP on my loan to be discharged. They also had done an Escrow account review. The MIP was $68.69. According to the letter sent 3/13/2015 the Escrow payment was $194.26 and as of May 1, 2015 would be $108.99. I currently have this home rented to family who are paying the mortgage via an Escrow company. I presented all the letters from Bank of America and Carrington to the Escrow Company. The payment was made on May 1, 2015 to the Escrow Company and the check cleared on May 11, 2015. Then I received a letter dated May 17, 2015 from Carrington stating no monies had been received for the May payment. I called Carrington and was again told no monies had been received. I informed the customer service rep.

As with most others here Bank of America sold my loan to CMS. I received no notification from BoA, and luckily I noticed my mortgage payment was not taken out of my account. I called BoA who gave me CMS number. CMS finally sent me a letter on 13 April saying that they took over my account on 2 April. (The letter was dated 6 April) It only took 2 months to get them to get my automatic withdrawal set up. (Why do I send payments to one state AZ, but paperwork to another CA?) I've been talking to a certain individual about refinancing due to a divorce. He had me fax documents to him which I did. I called him 2 days later, of course he never received the documents. He told me to fax them again, he'd look them over and call me back. I gave him 2 full days, called and left a message for him to call back. It's been 5 days of me calling, leaving messages and even E-mailing this individual, and I have had no response at all. Terrible Customer Service.

I don't even have an account with this bank and they are driving me crazy. I am in the process of purchasing a home from a seller whose loan was sold from BofA to Carrington. We were supposed to close on May 21, 2015. The day before closing, we were informed that the attorney still had not received the payoff info from Carrington. My realtor, my bank and the seller's realtor have all tried to contact the bank only to be told that they only communicate by fax and that requests have to be faxed to the office for payoff info. After sending a number of faxes and was told they would receive a response in 48 hours, we sent more faxes and was told 72 hours, then more and was told 3-5 days before our requests would be addressed. It has now been almost 2 weeks after the initial closing date and we still have not received the payoff and mailing address where to send the check.

Tried making our current payment online as we have done in the last 8 months, our account was locked and flagged. They would not explain why, would not accept phone payment or any other, told us they could not accept any payment from us. We have never been late. Also every rep told us a different story. We just wanna make our payment. Have not missed a payment going on 7 years now. Please help, there are a lot of complaints against this company.

My mortgage originated with Chase Mortgage in 2010. I took a job with a significant pay decrease, and I started to pursue a loan modification with them. Right before my modification was to be final my mortgage was transferred to Carrington in November 2014. It has been a nightmare! They kept telling me that it takes time to process and I would know something soon. I never missed a payment, but they kept telling me to pay the amount agreed upon by Chase before they took my mortgage. I ended up filing a chapter 7 bankruptcy, and when I call Carrington to see what was going on with my modification, they told me I never had one started with Chase, that I was set up on a payment plan to catch up on what I was behind. I was never behind! Now they are wanting me to fax them everything I had from Chase because they closed my modification but never once called me. This is the worst company I have ever dealt with.

My loan was transferred from Bank of America to Carrington Mortgage in April. First, BOA is bad at customer serviced, you can't understand some of their customer service people. That being said, Carrington is so bad they makes BOA look good. We made our first payment online and everything seemed fine. So, we thought. Fast forward to May, this is where the nightmare started. I logged into my account online and it said that my loan was a problem loan. First problem sign. I mean, I was up to date on my loan payments.

My Bank of America mortgage was sold to Carrington. Since that time, I have had nothing but problems with them. After closing on the sale of my condo, I repeatedly received calls from my title company saying that Carrington will not release any information to them even though they already had correspondence from them. Again, today, my title company called me stating that after holding for almost an hour, Carrington will not tell them if my mortgage was paid off. So I called them, was on hold for over an hour, only to hear that yes, my loan was paid off. DON'T GIVE ME THIS PRIVACY **, IF CARRINGTON HAD ALREADY RECEIVED CORRESPONDENCE FROM MY TITLE COMPANY, WHAT WAS SUCH THE BIG PROBLEM JUST GIVING THEM THAT INFORMATION. Now, my other loans have placed late fees due to this run around with Carrington. I will never use or recommend this mortgage service to anyone.

In 2009, during the economic problems in the USA, lost my job so was not able to make the payments. Carrington offered to modify the loan, reducing the interest to 4.5%. They instructed me to meet someone on the middle of the street to sign the document. It was done on the parking lot of a shopping mall over the hood of my car. Trying to read the document, found out that the terms and conditions were higher as specified. They created a balloon loan extending the payment from 30 to 40 years. I complained to the person who handed me the contract to modify the loan. She said I had to sign or will lose my opportunity. Any corrections could be done later on. I called them many times, even sent certified letters to let them know that what they were doing is against the law. Good luck with it. This is a subsidiary of the Deutsche Bank and they think they can do whatever they want.

I went online to make a payment which is due on June 1, 2015; the account number needed to be nine digits instead of ten, so I left out one of the zeroes: **. The amount is 803.63 on my VISA debit card. I gave the routing number and account number. When I submitted the payment it was routed to Carrington Colleges Group which gave me a confirmation number: **. This is not the business which I owe!!! Why can't you people leave the business of my mortgage to professionals like at JPMorgan Chase? You make me lose my religion. I am so disgusted with your services!!! Give it back to Chase Bank and stop trying to do like the professionals--- you are not!!! Uugghhh.

Like many here, our home loan was sold to Carrington by BofA. I don't know why BofA keeps selling mtg to this outfit. My husband hasn't been a due to get any clear answers about payment schedules, online payments, or an exact date it's due by. When he tried twice tonight to do an online payment and set up an account, the site was working properly. My husband thinks they are trying to foreclose on us. We are trying to pay, but keep getting run around. We just had the appraiser come today to get a re-fi with Quicken Loans because Carrington wants $5500 like now from the payment we are used to having of. Ugh, stay away from this company if you can.

My mortgage was transferred from BOA to Carrington Mortgage services on April 1 2015. Received documents from BOA giving me the information where to send the payments to Carrington Mortgage services. April and May payments were sent on time. Received a notice from Carrington that the payments had not been received (have canceled checks) and that if I don't bring my account current they will start foreclosure proceedings. Have always made my mortgage payments on time. Attempted to contact Carrington but very hard to get thru to speak with anyone. This has been a complete disaster from the start. Thanks BOA.

My mortgage was switched to Carrington Bank, not by choice. They are very difficult to deal with and have terrible customer service. I was charged a $40 late fee twice, when according to my records and the time they were sent in the mail, they should have received the payments on time. I called twice to check on this. They would not waive the late fee, even though I am almost always on time and always stay on top of my payments. I asked to speak to a manager, who both times I called was busy and I left messages to call me back. Never got a phone call back. This bank adds fees and has terrible customer service even for their loyal customers. I am looking at buying another house, would never use this bank for anything and would advise other to do the same!

My experience with Carrington Mortgage has been a nightmare. As seniors, a person should get a little respect after paying their payments on time. However, I received a registered letter in the mail saying Notice of Intent to Foreclose. I almost lost it. I sent in my payments in April and May as it comes directly out of my bank account. In calling Carrington, they informed me that my payment had went up and I was default on my house note. They held the April payment because it was not what they said I owed. They informed me that my payment had gone up 63.35 from my escrow account. I was informed they sent me a letter which I never received telling me my payments went up. I paid them the difference over the phone and then charged me 15.00 extra to take my money over the phone.

I have live in my house for 7 and all but 3 I have been attempting to get payments modified, and had to file bankruptcy after I had to live on my retirement and credit cards during the process. FINALLY 5/2014 Bank of America and I came to an agreement for forbearance and monthly payment that was affordable. I am not sure that heart problems that put me in ICA was not related to the stress of dealing with BofA, but when I got notified that Carrington now had my loan I was not sad to see them go.

I have been reading all the reports of the bad services that Carrington Mortgage Services, I too like all the rest of the comments on here. My loan was sold to from B of A to Carrington Mortgage Services on Dec 2014. I have been trying to get some issues resolved with them for since last year and every time I speak to a CSR I am told that they no record of the information that I mailed to them. I am so sick and tired of this company. I am looking to get a refinance from another company just to get out of Carrington out of my hair. THIS IS THE WORST COMPANY I have work with, beside Bank of America. I have sought an attorney to file a lawsuit against them. I HATE CARRINGTON MORTGAGE SERVICE!!!

My mortgage was sold to Carrington Mortgage from Bank of America. My original loan was in 2010. According to the Carrington statement I have only paid $2,000 towards principal in 4 years! A year ago Boa told me my payoff was 5000 less than what Carrington is showing. Haven't been able to get anyone on the phone. Not sure if it was a typo or if they charged me some sort of fees for them buying my loan. I'll be shopping around for a new mortgage company and keep calling them. Not starting off to a good start.

Tried to reach out to an agent. No answer. When I finally was able to call another branch, they told me that they can't help me to locate an agent. What kind of real estate service company is this? Horrible service especially the office located in Oldsmar. The person who answered the phone was not at all helpful or interested. Don't ever use this office if you can help it.

B of A also sold our loan to Carrington in April 2015. I experienced the very late notice, etc. But folks, it gets worse. Carrington sent me a new escrow statement -- they have decided to collect 1/6 of our escrow amount in accordance with federal law. Our payment is going up by almost $70.00/month. B of A never did this. So when I called Carrington customer service and told them they needed to treat us exactly like B of A did, and not collect the escrow cushion, all I got was, "Well, federal law allows us to collect 1/6 and it's company policy."

My mortgage was sold to CMS from Bank of America effective 4/2/15. It was BOA who sent the letter incredibly late (3/27/15) & gave me the option to pay them by 4/1 or any payments after that date needed to go to CMS. The letter specifically advised that if CMS did not provide an account number, to use the BOA number that my mortgage was assigned to. The letter also gave a mailing address. I did make a payment WITHOUT A COUPON or PAYMENT STUB along with my BOA account number before 4/15/15 and voila -- it arrived on time, payment was posted, NO PROBLEM!

CitiMortgage sold my loan to Carrington. It has been one issue after another. When my loan was moved my payment was raised by roughly $20 -- not so bad. This payment almost a jump of $100 with no letter to let me know or know why. That's a huge increase. I did not receive a "welcome letter" when my loan was sold and I was notified less than a month before it was moved by my old mortgage company. It is such a pain to pay the mortgage online because the site doesn't save the large amount of info it wants. The customer service agents did not give me a lot of info when I first called...They walked me through how to make a payment. I feel like my old company sold my loan to loan predators. What makes me even more nervous about this company is when you call the automated system states it a debt collecting company. So, what does this mean about my mortgage that's in good standing??

I have had the same issues as everyone else... mortgage sold by BofA after ZERO late payments and countless offers to re-fi. Got my first mortgage statement for May 2015 payment and a late payment notice on the same day from Carrington -- less than a week before my next payment was due! Apparently Carrington lost my April 2015 payment made to BofA, though BofA was able to tell me the exact date and time that the payment was wired to Carrington. Now I've been told to contact Carrington's research unit to help find my own payment. The kicker? Just received a certified letter that I'm now in pre-foreclosure because Carrington can't find my April payment and my only option to pay on-line is to pay April (AGAIN) and May at the same time. I'm sorry, folks, but this company does not have their act together and shouldn't be trusted with one of the most important purchases in our lives. Please shut them down, BBB!

Sold to Carrington from BOA and experienced the same nightmares that other complaints listed here contain; also had given an escrow shortage to BOA before they sold us - to lower my mortgage payment - and Carrington listed this BOA escrow payment on my first Carrington statement but has refused to lower my mortgage payment ($20 a month) even though I provided all BOA official communication to Carrington.

My Mortgage was with B of A for 5 years and sold to Carrington end of 2014, I was never late with B of A. I was told the loan was transferred to Carrington but received no info on acct #, where to send payment, who to call for help. I mailed my normal payment to an address I thought was correct, it was sent back. Long story short, I'm now 3 months behind and they are trying to collect late fees in excess of $2000.00 if you are having problems with Carrington go to the CFPB's website and log a complaint. This is the only way I've gotten Carrington to respond. http://www.consumerfinance.gov/complaint/

My CitiMortgage loan was transferred to Carrington on April 2, 2015, and I was told I had 60 days to make my April and May payments. I had to mail payment, as I could not set up online, which is how I paid with CitiMortgage. There is a charge for pay by phone, which is what I first tried. The customer rep advised mailing it to avoid the charge, and not to worry, I had until June 2nd. So I did. So, today (May 12th) I get a certified Foreclosure notice from Carrington in the mail. I was furious. Called, and was told not to worry, it's just an automated process, and to ignore. WTH? But was now given the date of May 30th, not June 2nd before late fees and credit bureau report. Don't trust this company. They are disorganized, and their mistakes may cost you dearly.

Bank of America sold my mortgage to them April 2nd. It is May 12th and I am calling around to refinance with anyone but them. My gut tells me they are shysters, and the reviews on them back that up. Every time I call I am on hold for 30 minutes or more. Anytime I try to sign in online I get locked out. My escrow was recalculated by Bank of America and my mortgage was to drop by $50. Carrington has the higher amount and said they "don't trust Bank of America" and will recalculate my escrow in 30 days. My gut says you are getting screwed!!!!!!! At this point, Quicken Loans has offered me a lower interest rate and they will NOT sell my mortgage but there is a $3000 closing fee. I am thinking it will be worth it to get away from Carrington.

After almost two years of applying and re-applying for a loan modification with Bank of America, getting approved, making trial payments and receiving my permanent loan modification papers on July 15, 2014, my mortgage was sold to Carrington Mortgage Company on August 1, 2014. I was assured that nothing would change and that Carrington would now be servicing my loan. I continued to make my modified payments to Carrington from August 2014 thru February 2015.

Loan was approved, closing postponed because of unknown reasons. Loan disapproval at last minute with no valid reason. Stay away from this fly by night operation.

BofA sold my mortgage to CMS on April 1st. I paid my mortgage on time every time. Seems CMS has assessed a fee and says BofA is responsible for the fee yet BofA says I had a zero balance when transferred. CMS hasn't been forthcoming with any info on anything and says to dispute the fee via fax. I feel that CMS has assessed the fee they incurred when they bought the loan and want me to pay for it. I have a bad feeling on the new mortgage company and the lack of customer no service I am receiving. The letter I received says further "fees" could be assessed in the future. They say the fee was from when BofA filed foreclosure on my home which is odd for I never received a foreclosure notice and has never been late in the 6 years owning my home. The plot thickens.

I was told they were up on Saturday morning to make a payment, NO ANSWERED THE PHONE. They call me several times to offer us a refinance no closing cost, told me our credit had to be over 550. Now that our credit score is 640 they tell me it's going to cost us 5000.00.

I was reviewing my March 2015 statement and noticed that there was an line item for Escrow disbursement check. I contacted Carrington and was informed that a check was mailed on 3/11/15. Since it was now 4/15/15 and no check, I asked for a review and stop payment. I was informed that I would need to wait until 4/20/15 for additional information. Called twice and no information available. Called again on 5/4/15 and was told computers are down. Called on 5/15/15 and was told the money was returned to escrow and now they would have to review account. I do not even trust that the check was cut in the first place. Warning - check your statements because I believe Carrington will try to keep these over payments.

My mortgage with BOA was sold to Carrington with no clarification about payment process. I received a letter dated 4/9/15 about mortgage being sold to Carrington. On 4/17/15 received a letter stating non receipt of April's payment. After numerous days and calls Was informed that the automatic payment set up with BOA no longer existed. I went to a bank and got 2 bank checks for $2000 each (one for April and the other for May) and sent it overnight mail and someone had to sign for it. It was received 4/28/15 and signed for but they can't find my payment. This place is a joke and shame on whoever sold my mortgage to these people. I have never been late when I was with BOA and I always spent an extra $400 to go towards the principal. I filed a complaint with to BBB today.

My 2009 Mortgage was sold to Carrington on April 2, 2015. I have to say, so far... so good! Once I got the paperwork from Carrington, with my new account number, it was easy to set up my online account; My first payment to Carrington was due May 1, 2015. Sent payment through my bank's online bill pay on 4/28, posted 4/29. Payment amount didn't and hasn't changed. No problems with the escrow account. They were timely on paying the premium for my homeowners (aka hazard) insurance and property taxes (both due in April 2015). Trust me, I came here when my loan was first sold, read the reviews and was scared to death! But so far, it has been a very seamless transition. Carrington's website is very easy to navigate and has all of the information I need.

My mortgage was bought by Carrington. I have made extra principal payment for several years. Bank of America sold my mortgage to them. Carrington penalizes for payment greater than the minimum unless I send a check through snail mail. Why can't I add additional principal to my payment online for free? They want $15 for the privilege of giving them extra money. I've never been late on a payment. Is that even legal?

My loan was sold recently to Carrington from Bank of America. I would say I don't know who is worse because ** (the girl's name who answered the phone) is the most pitiful and condescending person with the worst attitude. I called to find out if this was legit and why my mortgage was higher. The first thing I hear via their recorded voice message is "THIS IS A DEBT COLLECTOR". I am not behind on any of my bills. I get this yahoo ** who answers the phone and will not give me any information unless I verify the last 4 digits of my SSN. I told her with identity theft, I am not just going to give that information out over the phone from a mailing. She refused to give me any information.

Bank of America sold my loan to Carrington Mortgage Services on April 2, 2015. I received no notification of this transaction. On April 3rd, I couldn't log into my account. This is when BOA customer service told me of the loan being sold. I immediately contacted Carrington and they told me they acquired over 177,000 new loans and haven't had time to mail the info out yet, but no late charges would be assessed. I had another question with them today which frustrated me to no end! Come to find out they have HORRIBLE reviews!! I can clearly see why.

Bank of America sold my loan to Carrington Mortgage Services and informed me that I would receive information including an welcome packet before my April payment. I never received it and contacted Carrington to inquiry what my new account # was and the mailing address. I paid the April mortgage payment on time, based on the escrow analysis from Bank of America and the April statement. I contacted Carrington the second week of April to assure my payment was applied and was informed it was not and being held by Carrington because they said they didn't receive all the documentation from Bank of America. I contacted Carrington 3 more times, speaking with two supervisors to resolve the issue. I received a notice from Carrington that stated my loan was in arrears and it would affect my credit history even though I paid the April payment on time and Carrington did not apply the payment to my loan.

Chase sold our mortgage to Carrington last year. They did not send us any information for making payments which caused us to be nearly 3 months late. After getting that sorted out, we began making biweekly payments. This month I got a statement saying we were $998 behind. Our last 2 payments were applied to our principal instead of our monthly payment, no explanation why and they have never done that before. In addition, they are charging us $60 in late fees even though, if we were late, should only be $15 according to their own correspondence. Been trying to get through to a real person without much luck. Frustrating. I assume this has happened in retaliation to a complaint to consumer affairs we made due to them improperly reporting our account to the credit bureaus.

This has been my Mortgage company for almost 2 years now. I have nothing but dreadful interaction with them. Starting with trying to schedule an automatic twice a month bank draft. They gave me such a run around about it. When I was finally able to sign on to a bank draft, I had an issue with my bank account. One payment did not process when it was supposed to. They cancelled my twice a month automatic bank draft payment and reported my account as late to the credit bureau. Tried to speak with a manager about it, and got nowhere because they won't get on the phone.

I was a victim of the Bank of America sell off of my mortgage to Carrington. I received a letter 5 days before it was scheduled to happen (thanks for the heads up B of A!). I start calling Carrington to find out my account number so I can set up my account and pay the mortgage seamlessly as promised. "Sorry, we haven't received the old account information from B of A yet so please be patient. We'll send you a letter with all the information you need soon." Ok, so I wait till the 1st and call again. Same story. "Give us another week and we should have everything in the system". Ok, wait another week. The letter I was promised in the mail still has not come and upon calling a 3rd time, they give me the account number.

Bank of America "closed" and Carrington Mortgage Services took over. Bank of America would not do a loan mod. Carrington Mortgage agreed to do the loan mod. and we have sent 5 payments with no correspondence back. I try to call them and get no answers because they have no information to give me. Who am I sending my cashier's checks to? I am worried that I have spent $5000 so far with nothing to show for it. How do I know where my money is going? They were supposed to send me confirmation paperwork after three months of payments finalizing my contract. I have yet to hear from them. Yet, if I don't send them my money, I lose my home. What do I do?

Just received notification of mortgage sold by Bank of America, with Carrington becoming the new servicing company. First payment will become due in May, but I have received no information about how much is due, or what for. So far the information I have received from them causes me to believe that they intend to make it very difficult for me to continue to make timely payments on my home loan.

Bank of America sold my mortgage loan to this company on April 2nd, 2015. I did not receive a letter from the company with my new account number until about two weeks after the loan was sold. On April 24th, 2015, I received a letter from this company, stating that my April payment was late. The letter was dated April 17th, 2015. It should be noted that I have never missed a mortgage payment and that I had made my April payment. I contacted the company by telephone and received an automated message stating that as of April 16th, 2015, my payments were up to date. I stayed on the line to speak to a customer service representative because I wanted to confirm that this automated message was correct.

Carrington purchased my mortgage from Bank of America and sent a letter dated April 1, 2015 that arrived on 4/17 that payment was due April 1st. I had no account number info to set up payment until the letter arrived. I made an immediate payment that day and set auto pay for subsequent payments. Received a letter today 4/25 dated 4/17 that payment had not been received and a late charge of $0.00 was being applied?? They also mentioned that, by law, they may report this inaction to the credit bureau.

Same experience as other posts. BofA sold my mortgage, notified mid March. I pay my mortgage bi-weekly, had half a month's payment to credit towards April's payment. When my 2nd payment didn't get withdrawn I waited for my new Carrington account number (April 10th). I finally got an account # on April 19th along with a notice that my April 1st payment was late. I called and was told my half payment was put towards the principal and that I owed the full amount at the beginning of April. Was also told that I had a 60 grace period for late payments...we'll see how that works out. Right now...I'm not paying this company another cent until I see some type of statement telling me where my escrow money is and where I stand financially. I would recommend anyone who is having these problems do the same thing.

My mortgage was also recently sold to Carrington. I was told they were assuming it April 2, so on March 31 I scheduled my payment for April 1. Apparently it wasn't taken by BofA, but the account was dismantled, so I couldn't trace the payment. I waited for Carrington to contact me as to when and where I make payments. Received a late notice on the 17th of April saying it could be reported to credit agencies as I am in default. I also have gone onto the website to make this payment and the one due May 1 online and can't see any way to establish an online account. Am very unhappy with this transfer and feel that this is not going to work out well at all. I may be forced to refinance just so I can get away from Carrington. I've had very little information from them and the letter on the 17th is the first time I was given payment information and an account number.

I have been a Bank of America customer for 40+ years. In March, they informed my mortgage was sold to Carrington Mortgage Services, in spite of the fact that BoA sends me letters all the time begging me to refinance through them. I went online to the website provided by CMS to follow instructions on how to set up automatic payments. It is not easy to find, and it listed Western Union as the transfer agency so I called the 1-800 number on the web site.

Bank of America sold my loan to Carrington Mortgage Services recently on April 02, 2015. I receive a letter from Bank of America where they notified me about this action. Until today I have not received a notification from Carrington Mortgage. I got a phone number, attempted to contact them with no response. I am late already with my payment. After I have read all this statements, I am really concerned about all this process. I have too many question, not sure if I will be able to get the proper answers. Anyways, it seems like is going to be a terrible experience with a lots of headaches. Good luck to everybody!!! Please if anyone has suggestions or ideas regarding what it would be a good solution don't hesitate to let us know.

My loan was sold to Carrington from Bank of America. I was trying for a loan assistance through BOA at the time, my loan was sold AUG 2014. My husband was injured on the job and we have been fighting Social Security for 4.5 years. As a mother with 4 kids and the only income, things were tough. After being in the final steps of the loan mod with BOA when my loan changed hands I had to start all over again.

I was notified by Bank of America 4 weeks ago. My mortgage was transferred Carrington Mortgage. Called Carrington Mortgage they said that a welcome letter was mailed 2 weeks and I would also received invoice for payment. Welcome letter came but no invoice, nothing on the letter stating what was transferred from Bank of America, only the whole original mortgage amount, no balance or what I have in escrow for my property tax. Have uncomfortable feeling about this company as the questions asked about making payments was vague and not helpful.

We received notice from BoA that they were selling our mortgage to Carrington and to keep an eye out for information from them; it came on April 9th, 8 days after our next payment was due. I attempted to set up my account through their website and never got the confirmation e-mail. I called the 800 number and after a brief hold got a real live person with no accent who was able to confirm my account. I then went online and made my April payment. What was not clear on their website was that the payment was actually processed through Western Union; I found that out when I got an e-mail from Western Union Speedpay.

In December 2013 our mortgage was transferred to Carrington from Chase Financial Services. We made the December payment to Chase -- who sent it to Carrington who contended that they never received the payment. At the time we were in bankruptcy. I wrote and called Carrington showing the money order and payment that had been mailed and on the back of the money order mailed to Chase, showed that Carrington cashed the money order. Anyway, we were charged late fees, attorney fees all for a payment that was sent. I am completely baffled by this!! Most recently, we mailed our payment as usually and guess what -- they state they have not received it and I was also told I would have $0 late fees, which I don't believe. My mortgage experience with this company has not been good and that's putting it mildly!!

Was notified at 3/26/2015 that my mortgage was being transferred from BofA effective 4/2/2015. I was in the middle of a refi and was told by BofA that as long as we closed by 3/31/2015, there would be no problems. On 4/3/2015, the calls began. Keep in mind that at this point I had not received any other notification except the notice sent by BofA in March. The first caller was friendly and wanted to just get the information about the title company. The second caller, who calls me daily, called to say I had a balance. This is where I have a serious problem. If BofA paid off the loan, how can a company have the right to charge interest on a CLOSED account that they only had for 1 day. But the story gets better.

On 04/15/15 I called the customer service number and after numerous tries finally got through. CitiMortgage had sold my mortgage to this company and I was trying to find out when my monthly statement would arrive. I was told that since I had not made a payment to them, they wouldn't generate a statement until AFTER I do. I did file a complaint with their consumer advocate. And today 04/16/15 ** called and apparently the info I was given yesterday was incorrect. A statement supposedly will be generated on 04/18/15 for May's payment. This Company needs to train their people A LOT better. I am sure a lot of complaints will be filed due to ineptness of their customer service persons. Hope this is not what we can expect from now on.

I was informed mid March, 2015 that my mortgage had been sold to Carrington Mortgage Services Inc. I too was told "not to worry about my mortgage payment during the transition" & that a welcome letter would arrive mid-April. Today is April 16th & no welcome letter. I only get a paycheck once a month & I'm not sure how I'm supposed to end up paying 2 (or 3, who knows) mortgage payments at once. I'm extremely disappointed with this "transition" and will be looking to refinance ASAP with a reputable mortgage company.

Mortgage was transferred to Carrington from Bank of America, April 1 2015. I didn't find this out till Bank of America sent back my payment. They gave me Carrington number. Call them. Gave them old account number. I need to wait on my welcome come package. Should get it any day. It's going on 2 weeks and nothing. They can't help me till I get my new account number that come with the welcome package. The 16th is here, no welcome package. Call Carrington. Payment won't be late first 60 days (WE'LL SEE). "Welcome package is a day or so late. We just took over 170,000 new mortgages," she said.

My loan was just transferred from Bank of America, whom I was very happy with. IN the middle of March, BOA abruptly notified me that my loan was being transferred to Carrington, effective April 2nd. BOA would process any payments received by the 1st. Normally, due to my paycheck cycles and a standard grace period BOA allows, I was planning to make my payment sometime after the 5th. I received no letters from Carrington, so I forwent my plans and made the payment to BOA on the 1st. 15 days later (!), I received the introductory letter from Carrington. The letter arrived on the 15th, was dated the 6th, and said, "Bank of America is now accepting your payments" (5 days after the 1st!). "(BOA) will stop receiving payments from you after the April 1st...CMS...will start accepting payments...on April 02..."

My Citibank mortgage was sold to Carrington around March 17 2015. It is now April 15 2015 and they hang up when I place call to them. I have received statement bill from Citibank dated April 01 2015 and told by customer service from Citibank I am no longer their customer. I can't reach Carrington by phone and haven't received statement from them. Lost faith in company and Citibank for sell off loan that only has 5 years left on account.

Bank of America sold loan to Carrington Mortgage Services and they never sent any information. Every time I try to called it's heavy call volume and after 20 minutes I just hang up. Bank of America says it will be a smooth transition and they will help out with it but just a new loan number could help out and Carrington shouldn't take on new loans if they can't handle the volume.

I received a notice of servicing transfer from Carrington mortgage services on April 10, 2014. The notice dated that my original Bank of America loan had been sold to Carrington Mortgage as of April 2, 2014. The letter was dated April 6, 2014. This seemed a little suspicious and very unprofessional to me, so I preceded to research this new mortgage company. This is what led me to read the Consumer Affairs reviews and the BBB comments. When reading the BBB comments I've discovered that this mortgage company is not being completely held accountable.

When I contacted Carrington after they had bought up Chase's Mortgage accounts, I tried to have my payment date changed because I am on social security and I am partially disabled. My check comes on the last Wednesday of every month which I am sure most people on social security are. I was told by a very rude and non caring want to move on to the next customer, there wasn't anything they or she could do, have a nice day. Worst experience ever and something needs to be done about. I am unable to hire an attorney at this time and shouldn't have to. I want future people, who are looking to refinance or buy a house, make this company is the last place you consider or better off stay where you're at.

In mid March 2015, Bank of America sent a letter advising that Carrington Mortgage would be servicing our mortgage loan. It is now April 14th, and we have received nothing from Carrington Mortgage. I called 2 days in a row for my new loan number, only to be placed on hold for 20+ minutes on each occasion... I was advised yesterday by a 'not so friendly' individual that my new loan number is on the paperwork that was sent to our house, but there would be a 60 day grace period in case my payment does not get in on time...

Mortgage taken over by Carrington from Bank of America on April 1st. They have not given me a new loan # or any info at all. I have called them 4-6 times cannot get a rep. on the phone, only a recording that says when and how much my payment is. Payment quoted on recording is higher than payment with Bank of america. I have not heard or read one positive review of this company. Have not even been with them a month or even made one payment, and I feel I need to find someone else to handle my loan. Need to get away from this group fast.!!

I made the mistake of choosing Carrington after speaking and meeting with almost a dozen other companies. I chose Carrington because unlike the banks and others, this particular loan officer actually took the time to review EVERYTHING in my file and on my credit before giving me a pre-approval. He immediately told me what to do to raise my credit, offered to do the re-score and was in constant contact with me and my agent. Everything was perfect until the week before we were scheduled to close. Week before close: My agent and I found out that they never submitted the appraisal! Apparently, the loan processor had been having health issues and did not get to it - although my loan officer had been telling me that my loan was in underwriting this entire time.

I must admit when I found out Bank of America had sold the servicing rights to my loan to carrington I was very nervous especially after reading the reviews online. Everything has gone smooth with my mortgage. I got my loan number and logged onto the website with ease. All of my information has been accurate even that my mortgage is paid months in advance. Customer service has been kind and outstanding. No problems at all just waiting on my welcome packet which should come soon. I expected a bit of a wait given the amount of loans they have taken over to service. I do hope there are others who have had good experiences with them also..

In March of 2015, we received a letter stating that our mortgage which originated in 2004 was transferred to Carrington Mortgage. As of April 13, 2015, we have not received any correspondence from this company. I met with a Bank of America vice president to talk about what was going on and although she was very willing to help as much as she could, the only information that she could get was a Carrington Mortgage address which turned out to be a P.O. box. We also found out during the meeting that if I wanted to get my mortgage transferred back to Bank of America, I'd have to refinance. Today, I went onto the Carrington Mortgage website and discovered many unsatisfactory ratings. I don't want to lose my home and I am at this point terrified. I think that Bank of America and Carrington Mortgage need to be held accountable for such poor customer service.

Bank of America sold my mortgage to Carrington Mortgage. I waited 3 weeks for correspondence from Carrington so that I could make my April payment (I have had loan since March 2008 and NEVER made a late payment). But nothing. So I called Saturday 4/11/15 to get the loan number and information to pay online or via check by phone. The representative, **, told me that customer service would have to help me. He took my phone number and told me they would call back.

Like the rest of the comments, I was told my mortgage was being sold to Carrington. I received a letter stating that Carrington will be contacting me regarding bill payment, but as of March, I have not heard a word. April 2nd was when my mortgage was due, yet I have no earthly idea where to pay it because according to Carrington my account has not been set up yet. They said that I have 60 days, but what does that mean? Does it mean that I will have to fork up 2 months worth of mortgage at once? I have NEVER been late or delinquent on a payment and I do not want to start now. Please help resolve this issue immediately!

No one answers the phone when you call. I never received any mail from Carrington either. Bank of America notified me in March that my loan was sold to Carrington as of 4/2/15. It's now 4/13/15 and I haven't received any loan info. How am I supposed to make a payment? BofA won't anymore payments. I was lucky to receive the phone number for Carrington from BofA, but no new loan number or payment info. BofA told me that Carrington will waive any late penalties for 60-days and not to worry. I just don't understand what is taking so long to receive my loan info. I guess they want people to go into default and collect more interest from us. BofA wouldn't tell me why they sold my loan to this pathetic company, but I bet that it's because I filed for bankruptcy in 2010. I always kept my house payment current because it was the only thing I wanted to keep.

On March 12, 2015 I was advised by Bank of America that my home loan was sold to Carrington Mortgage Company. I called them before April 1st and they did not have any information on my loan. Today 04/13/2015 I called again and after waiting for 20 minutes was told the system was down, and they did not have any access to anything. I asked if a representative could call me back and was told, "no" they only get back to back calls. They told me to call back in an hour. This company is not starting off on the right track and their customer service is horrible. I still do not know where to send my payment to and the package that I was supposed to receive has not been received as of this date.

I was told by Bank of America that my mortgage would be changing to Carrington and not to pay April statement to Bank of America as I should be receiving invoice from new mortgage company. I still have not received an invoice from Carrington and its 4/13/2015. I called and spoke to customer service representative who told me to go to website to get direction on payment options and address to send in payment. However, if payment is late I still will be incurring a late fee.

We also have had our mortgage with Bank of America sold to Carrington Mortgage. We only found out when we tried to make our payment with Bank of America and were told that we were now with Carrington. We called that day to make our payment and were told that we had to wait until they received our information from Bank of America with whom we were also trying for a home loan modification and were fully complying with the requests for our financial information. Since I am self employed they requested many different items all with a date for return. Carrington knew nothing about this but told me to send out the remaining documents right away.

Our home loan has been with Bank of America (BOA) for the past six years. We have NEVER paid our mortgage or any of our other bills late. I was told by Carrington (CMS) that they will not charge or report any late fees for the first 60 days, per ** @ CMS. I ended up paying online so that I would not incur any fees. I am still waiting on our "Welcome Package" and I still don't have an answer as to how to pay "extra" on our house payment. If this company tries to pull any of the ** with us as they have done to others, I promise we will have an attorney and the local media go after them for bad business practices. It's not a threat, it's a promise. Very unprofessional and simply not the brightest crayola(s) in the box, if you know what I mean.

We applied for a mortgage with this company over three months ago and since then, we have had 3 closing dates and every time on the day of closing, they come back and say they need another piece of ridiculous information that has nothing even to do with our loan. Every time they request "one last thing," we give it to them right away. And then, they wait until the morning of closing to say, "Oops, we need one more thing."

I absolutely love Carrington. I've been with them for a few months now and I have had no issues. My loan was transferred to them in November of 2014 and they explained to me my first payment should be mailed and that I was able to make total amount due payments online. One month I was late and I made my payment on the 18 and then I got a statement showing I had two payments due so I called them and they kindly advised that they did receive my payment and that the notice was sent before they received it. No problems and great customer service. I will definitely be recommending Carrington to my daughter and her husband who were recently married and are looking to buy a home.

Carrington Mortgage Services purchased our mortgage loan in November of 2014, they refused to accept automatic payments, and when we send them a check it takes weeks to clear, creating late fees. In November, Carrington performed an escrow analysis and added the appropriate costs to our payment but failed to notify us so we were under paying by $38.52. In April of 2015, we received paperwork about failure to pay and foreclosure. After no less than 5 calls to them we were able to determine the amount to pay to catch up the loan ($91.00) and paid, the check was cashed on April 6, 2015, but on April 8, 2015 we were told that we were still delinquent. We called on April 9, 2015, 4 separate times to resolve the issue and EVERY SINGLE TIME we were hung up on.