Associated Bank

As a member since 2003 I found out TODAY that I've been being charged $11.00 a month since 2015, with no notification. I went to make a withdrawal as that was my "emergency fund" to find out it was a negative balance of $4.00. No help, just basically told, "we must have emailed you". I have just begun to share this with everyone, BBB, my senator, and everyone I come in contact with.

What I don't like about this bank is that they overdrawn when you never give them permission to. I'm on a fix income I can't afford be paying all those late fees and plus 7 dollars a days except weekends and holidays. So I'm trying to close my account. It look like I'm going have to find a lawyer to see if I can get this resolve.

I have had nothing but headaches with Associated Bank. They have been "pending" my transactions for 5 to 6 business days. Shouldn't take that long, then when they do send it thru they slap on the $11 service fee a month for just having the account and if you don't have the $ in there they overdraft you. I live directly across the street from the bank and it takes a week to get a notice in the mail to let you know you are overdrawn, by then they add more charges until you pay it. The order of my check card is different all the time. I can use my check card in the morning and they sometimes send it thru without pending then right after they will send thru a check card purchase at same place from 2 weeks before.

Absurd practices. Please avoid this bank at all costs, they will gouge you every chance possible to get OD fees. I am suspecting a class action lawsuit in their future and I'm reporting them to the BBB. Bank at your own risk, your money is safer in a tin can left on your porch overnight.

When I have tried to contact the bank to figure out what is going on, they have given me the typical "Sorry..." and then ended the call. Class action lawsuit would be welcomed because this is destroying people's lives slowly.

I would advise any customers of Associated Bank to post their overdraft fees to reflect how much this bank makes from its customers. In a month's time, I was charged $175.00 in overdraft fees. I am closing my account with them and I, in my current position of employment, have suggested our new customers to use the bank as it is local in Middleton, Wisconsin. Including the subpar app on mobile devices, do not... I repeat, DO NOT USE ASSOCIATED BANK AS YOUR FINANCIAL INSTITUTION, unless you simply want to give your money away.

All of my accounts with Associated Bank were closed after I inquired about the overdraft charges on my debit card. Associated Bank employees at the branch location on Snelling Avenue in Saint Paul, Minnesota supported the closure of my accounts by asserting that I engaged in misconduct at the bank. A fabrication. As an attorney, I am considering a class action lawsuit against Associated Bank. In 2013 Associated Bank settled a class action lawsuit by agreeing to change its debit card charging practices. I read the amended settlement agreement and settlement agreement signed by Associated Bank. The debit card practices used with my accounts in 2015-16 were the same practices Associated Bank agreed to change in 2013. My recommendation is to contact a law firm that does class action litigation and seek legal advice on how to recoup your losses and change Associated Bank's practices.

The last year, this bank will deposit checks between the hours of 11 pm and midnight, then overdrafting my account. When inquiring about these they state they don't timestamp their withdrawals. I live 45 mins away from the bank, if a check goes through I'll drive the 45 mins and deposit the money. But lately they deposit them at absurd times. One time I wrote a check at 5:45 pm, they tried saying the check went through the same night. Impossible, it was a private dentist. Awaiting the lawsuit!

Offer most things you would expect from a bank, but take absolutely any opportunity they can to pilfer money from your accounts. There is a hefty charge for nearly everything. I learned after making several withdraws from "no-fee" ATM's that Associated was actually charging me $4.00 to use a machine that's not theirs. Most banks that respect their customers reimburse them for ATM fees. But with Associated, if you want to withdraw from an ATM with a $4 fee, they will still charge you on top of that, making it an $8 fee just to withdraw money from your own account. What's worse, I just went in to have a cashier's check made out so I could make a down payment on a car. "That will be 8 dollars please." $8 to write a check!!! The deal fell through, so now I need to write a new check, so that's $16 dollars for a service that any respectable bank wouldn't think to charge its customers for.

I have had my checking account with Associated since 2001 and through the years the bank has just gotten worse. It does not value its customers but love to take their money in fees and then call it a "one time courtesy" if they refund one out of many. I wanted to close my account but couldn't because I was disputing a charge that the bank paid from an online scam. But during the time I wasn't using my account I was charged a fee for not having direct deposit and then ultimately they concluded the dispute and wanted the money back that they initially credited. But soon I will be able to close my account and be done with this bank and their terrible customer service and constant taking of people's money in fees.

We recently found our checking account to be over drafted by 1900.00. I have never even heard of such a thing. A few hundred I could understand but 1900.00 and not one notice to let us know and THEN Associated bank's corporate security team had the nerve to accuse my husband and I of committing fraud together. My husband has never broken a law in his life, much less bank fraud against an account that we regularly deposit at least 1500.00 in to every 2 weeks. Am I the only one who thinks this is insane? Here we sit completely broke with Associated Bank calling us crooks because they allowed a debit card to be activated and used unbeknownst to us. And then to make us feel like criminals on top of well BARRY at associated bank... Go ** yourself. We will call the police on your bank for allowing this to happen!

After 23 years of using Associated Bank, I will be gone soon. Some years ago they stopped allowing the local branches to contact customers with issues (branches just sell services and attempt to sign you up for more services) and moved communications to corporate. Now, customers will get 0 notification of issues until after they arise. 4 years ago I set up an electronic payment of 2.5 times the minimum amount requested to pay for a loan. The payments were scheduled 1 week early each month until Associated Bank cancelled the payments (money was in the account to cover it all) and did not attempt to notify me. Months went by and the first I learned of it was when an attorney sent a letter.

Unfortunately... that's the catch phrase of Associated Bank's customer service. They're at it again after they paid out a $13 million class action law suit in 2012-2013 for charging their loyal customers with countless overdraft fees. This is the way they do business. Go elsewhere.

Associated Bank has charged me thousands of dollars in overdraft fees and they have been fraudulently doing so. They closed my account without telling me because I told them this is exactly what they were doing and I am wondering who else they are doing this to? I am waiting for a class action lawsuit so I can join as this is the same thing Chase Bank was doing and had to return millions of dollars to their clients.

If I could give ZERO STARS, I would!!! I noticed an $11 service fee on my online statement. I don't look at this account too often as it is no longer my primary checking account. I opened the account in 1997 before I went to college and kept it open for sentimental reasons, I suppose. When I called in to speak to someone about the fees (which took forever since the IVR system never tells you how to get through to an actual person) and inquired about them, I was told about how I could avoid them and how it helps them maintain and service my account. I have not asked for any "service" in years nor have I even set foot in on of their branches!

I have had multiple instances where my card has been declined for no sensible reason. I call customer care and they say they are very sorry, but there is nothing they can do and I have had to get my card reprinted twice. I'm going to be switching banks very soon.

I have been a loyal Associated Bank customer for over 20 years now and the deceitful practices they have incorporated are unbelievable. Even after they paid out 13 mil in the 2013 class action lawsuit regarding overdrafts, they have now just put a new twist on deceitful ways to collect money from customers. One of them is now charging monthly fees unless you keep a continual minimum checking balance. But on top of it, they don't physically put the service fee charge through until the 8th. However, they make it retroactive back to the 6th of the month so they can bounce your account and create overdrafts if anything went through between the 6th and the 8th.

I have been banking at Associated since they took over my bank when I was 16. I am 35 now. I just got a notice stating I would have to start paying an 11 dollars a month fee on Nov. 1st, unless I had monthly direct deposits of $500 dollars or more or kept a balance of $500.00 at all times. I am self-employed and so none of my deposits fit that criteria nor do I always have $500 in my account throughout the entire month. When I called to explain my situation the woman said "Oh sorry, I guess our checking options just don't fit you anymore". No suggestions on things I could do or willingness to brainstorm just "Oh I’m sorry". If this is how they have taken to treating long term customers I'm glad I'm closing my account with them and going to a credit union down the road.

I have been a loyal customer with Associated Bank for 20 yrs. Now they are adding unreasonable fees to my account. When I spoke to the Branch Mgr. they couldn't do everything for free & run a business. That's bologna. They got a lot of bail out money and now they're just as greedy as all the other big banks. I'm switching to a friendly local bank. Screw you Ass-ociated Bank.

We used Associated Bank to refinance our home and what we got was not a traditional mortgage but more like a consumer loan which has been fine up till we try to get a buy out amount for selling the property. In 2011 we had a buyer so there were appraisals done but the sale fell through. Currently we have a new buyer and are set to close in 30 days. When the "new system" came online in August there were late fees listed for almost $900. We called and they could not tell us what they were for, we have no late fees, penalties and our account is in good standing. Same fees showed up in September and now they are saying there are charges for the appraisals done in 2011.

Tired of all the fees, $11 a month for just having an account. Majority of ATMs don't fall under fee free. $35 overdraft fee for every transaction even if over by just pennies. Highest interest rates I've seen of all banks; can go to a Credit Union and get 1-2 percent lower. Basically if you don't want your money taken from you monthly, go somewhere else.

I have a son who is disabled yet works very hard at a local restaurant that was set up by DVR when he was in high school as a IEP plan. Ass. Bank is charging him 140 for 4 checks less than ten dollars each. Yet paid a 200 check!!! This is on a student's acct. Let's try to get a class action suit? And I have been client for 32 years.

Ok, so I've used Associated Bank ever since they bought First Federal here in Wisconsin (years and years). Admittedly, I have in the past had some problems with cash flowing in and out in the correct way. However, for the past 2 years, I've gotten on track and haven't had a single overdraft. I've been a client even when they went through the lawsuit that they settled over the order in which things were debited from a personal checking account. You'd think that they would've amended their systems then, but recently, I had 3 checks come into the bank on the same day - not in any particular order or date as they were written days/weeks apart and the depositor just decided to put them through on the same day.

I manage my 89 year old mother's accounts at Associated Bank. A company somehow obtained her account number for her checking account. They made up a check with the bank's routing number and her account number on it. They electronically submitted the check without any signature and took $195 from her account. I disputed the charge months later when I realized there were 2 checks with the same check number. The bank took my call, sent me a dispute form that I had to sign and return within 10 days. I did this and they accepted the form. I called back 40 days later to ask about the progress. I was told it would take 30-60 days to resolve.

I would rather do all my banking and bill paying online. All of a sudden I can no longer login with Associated online. I get the message "Access Denied. You don't have permission to access "http://rolb.associatedbank.com/ABC/SignIn.aspx" on this server. Reference #**." I called them. Several times over the last week. In the mean time I realized that the problem is between my server, RoadRunner and the bank. Somebody changed some software and there is a big bad bug. I found this because I tried accessing with my Verizon tablet hotspot and was able to log in. This problem has nothing to do with my browser. I can access my other banks. I wish they would do something.

Ever since the Federal Government passed into law certain measures to ensure banks would protect American account holders from possible fraud by hackers, identity theft purveyors, etc., which was about a year or so ago, my Bank Associated Bank and their consumer protection Department have regularly month by month blocked my bank card from accepting random transactions after the 1st of the month when I usually get my Veterans Administration disability check automatically deposited into my account for my monthly well-being and expenses.

I have several mortgages for rental properties at Associated Bank. I do not have escrow accounts on them, as I pay my own insurance and taxes. I have given my insurance Dec page to them MANY times, and they still refuse to honor it. Today I received letters from them stating that the payments are going up by $3,305.55 per month per property! This is for escrow payments (I don't have escrow accounts!) for insurance that Associated Bank elected to "provide". I have insurance already through Farmers Insurance.

Had business accounts w/ Associated Bank for years, then one day get a letter that states the accounts will be closed. There was no reason given. I have been calling looking for a reason and all the people I've spoken to have said "Associated can close any account at any time". I am right now on hold for the last 14 min & 51 seconds and counting. It so unprofessional not to give a company a reason. I was told I couldn't open another account and I ask why and again wasn't given an answer. I guess if your a small business, you don't produce enough profit, they don't want to bother w/ you. I urge all people to bypass their company and use a small business bank or credit union.

Been with this bank for like 4 years, just recently I had to let my account close. They allowed me to use money that was already promised to a merchant. They then turned around and paid the merchant, So now I'm in debt somewhat because I can't afford to pay the bank back yet. Now this is something else on my credit report that I have to deal with to further improve my credit score. And as far as the customer service goes they weren't any help in trying to fix the issues. I was told to monitor my account more carefully. I still feel that they are wrong, if money is promised to a merchant they should not release it back into your account as available funds. It should be kept on hold until the merchant fulfills his end of the deal.

We just refinanced our home and the bank that now owns our mortgage is Associated Bank. I have always paid our mortgage payments online with every other mortgage company we've been with. I just received our first mortgage statement from Associated, and I went to their website to create an account so I could submit our first payment online. When it wouldn't let me create an account, I called Associated and was told that the only way I can make a mortgage payment online is if I had an active account with them (such as a checking account) that had enough money in it to pay the mortgage each month. I have absolutely NO desire to change my bank - especially to one I have never heard of and is not convenient for me. I am amazed that there is actually a mortgage company out there that will not accept online mortgage payments! It shows how unprofessional and ancient this bank must be. I will now be doing whatever I can to get out of this.