Armed Forces Bank Reviews

Possibly one of the worst banks to bank with ever, only had it because I desperately needed to set up a checking account at a young age and my father was denied from opening me one with another bank because I was 17 at the time. Since then I have been stuck with AFB. Their customer service is far below subpar and their app is horribly made, with important information hidden away, and a lack of support do their maddening chat bot. I have always had issues with them and have no good comments and am happy to say I’ve finally put in the effort to open an account with an entirely different bank.

Oh my gosh! Where to start? I applied to this bank that took over $1,000 from me. It took the bank over 6 weeks and then turned down my VA loan request because they said they didn't like the way my company's HR manager verified my employment. I have a credit score of 820, an income that exceeds $135,000, over $100,000 cash in savings, over 20 years with the same employer, and I'm a disabled veteran. Stay away from this bank. They made me pay for an appraisal, a survey, an inspection, a termite inspection, and more, only to say the day before closing that they didn't like the way the HR manager verified my employment. Stay away from this bank!

Trying to sort out the finances after my dad's passing. We are a month into it and we've lost interest of $350 a day because we can't get money transferred from Armed Forces to Schwab plus add in the countless hours spent on the phone. Armed Forces (AFB) is a disaster. Yesterday, AFB had our 90+ year old mom on the phone and promised to fix the transfer problem, today we still can't transfer the money. Now, after calling back, they want a death certificate and said they'll call me back in a couple of days. Talked, to a manager Erik today and he was more about his ego, then trying to help.

This is the worst bank I have had to deal with while managing my elderly father's affairs. Although I am power of attorney on a trust account, they continually demand more paperwork - including paperwork I already tried to submit. They will not let him check his balance or make transfers online because, despite having all his social security and other ID information, he does not know a "code word" his dead wife with Alzheimer's created and is buried with her. They block electronic bill pays for no reason. All his pension and social security and disability is deposited there, and right now is not a good time to change that. Their customer service, both on the phone and on site is horrible. I was told he would have to come in and prove his competency to have an online account, despite me being Power of Attorney managing the account. Morgan Stanley has been great. Truist has been great. This bank is THE WORST and if I had the time I'd just have our attorney send them a warning.

Legitimately caused me to be unable to eat or pay bills overseas multiple times due to their "fraud detection". Customer service hours don't allow for fixes over weekends, so I just have to wait with no money or borrow from whoever I can. It doesn't matter how many times I tell them I'm going to be overseas. Even being stationed in the same location for two years, they will flag my card and prevent me from withdrawing money.

I was active duty and retired at Luke AFB for almost 20 years during which time I used their services for checking, savings, and safe deposit. When I closed my checking and savings accounts, they seemed to be determined for me to give up my safe deposit box. So much so that renewal notices were never sent giving them the slimmest opportunity to remove my safe deposit account. I came in to pay one day and they told me my box had been drilled out, contents removed, and I had to pay for it to get my contents.

Terrible bank with terrible customer service. Treated me and my spouse like criminals after obtaining all of our personal information ie: mother's maiden names, social security numbers, places of employment, vehicles driven, address, drivers license then decline us the ability to open an account? This is how you repay people who served for their country??? If you are reading this, go to Navy Federal Credit Union. Much better bank with much better customer service!

I recently opened an account here. When I went in with a check from a city office, not a personal check, they would not let me access those funds even though I have more than enough $$ in the account to cover the check. So frustrating!!! They will take your money and hold it for 2 weeks.

I’ve had the card for about 3 years and I’ve never missed a payment. I’ve reached out asking if they would upgrade me to an unsecured card and they’ve refused and were rather rude about it. Then they ding my credit twice in a row with hard inquiries. Might just close the account to force them to give up my deposit.

I became a customer at Ft Knox in 1993. I remained a loyal customer through numerous deployments throughout the world! Even though hard time I trusted AFB with my money and they never let me down. UNTIL they decided to sell out the customer for GREED! In the past year my debit card has been cancelled 2 times and how did I find out by being embarrassed in a line of people with 500 dollars worth of groceries.