Armed Forces Bank Reviews

I got a letter last week that stated they are dropping the Armed Forces part of bank name but everything will still work the same and would be no need to issue new card or checks. I used my card last night at the store and it was declined, I went to the ATM which was declined with a message to contact my bank. I called to check my balance to confirm my money was in there, it was. Anytime they change anything this happens. I'm changing banks ASAP - this is ridiculous. Get your act together Academy Bank or you'll lose more customers.

This will be the fifth time my husband and I have had to shut his card off through this bank because of people somehow magically getting his card info and charging ridiculous amounts of money on it. We're on vacation and now we're out 800 because you all can't keep your info in line! We've already spoke to the bank on this issue and have been assured you would red flag and notify us of any strange charges. Well it's time to get rid of this bank, my personal account that I have had since I was 10. This has never ever happened. Do not trust this bank! GET RID OF IT!

My husband and I have been customers with Armed Forces bank since 1976. We have had fantastic service with them with tours in Canada and Germany plus 16 additional moves. Thank you for your continued great service.

I don't bank with them but my bank isn't readily close. I went in there to do a cash advance on my debit card. I needed over 5 grand in money orders. The bank teller didn't tell me their limit was 2500. The manager noticed the overage amount. This was after the money orders were issued. She reversed the entire amount and refused to give me anything to prove the reversal. The manager was extremely rude. The level of customer service is terrible and beyond unacceptable. Later I called my bank only to find out the money wasn't reversed!

This bank used to be awesome. They used to have an app that worked, but you can't use it to deposit checks anymore. And if you call them or go to a branch everyone is rude and tries to charge a fee, not even BoA charges a fee to fax proof that a check cleared. "We have to print it out and email it to you so it'll be $5" is what a supervisor told me. What?! It's free to use email and you already have the cleared check in your system and you won't even fax it to who I need it sent to? I'm going to USAA. I use them for everything else and it's clear why.

I have been banking with them my whole military career which is going on 6 years. The level of customer service has gone down extremely and the fees have went up. I have two banks and this one is the only one that takes almost a week to clear my checks (that are deposited from the same company every month). They are closed like they are not even serving the military and working regular business hours.

All banks charged overdraft fees and most allow you to overdraft your account. Some I have known to do this for amounts on up to $750.00. But you can't expect this to be free? This is a common courtesy and you should have no financial obligation if your going to draft your account over its limits. Just saying...

I do not have an account with this bank. I sent a check from online banking from my own bank to someone. The recipient never got the check. I looked in my account and found that the check was cashed and the front of the check had been altered to cover up the recipient's name and a name and address of the person who also signed the check was on the front of the check. I don't know how this happened. Was it stolen out of the mailbox? Did the postal carrier deliver it to the wrong address? Did someone in the post office open and steal the check? Is the name a stolen identity? On the back of the check where it was signed was a routing number and that is how I found the name of this bank. It also said it was a "mobile" deposit.

Given that I have been a "customer" since 1999, I have given them more of a fair opportunity to improve their service. In fact, to be honest, in the beginning their service was average, but acceptable. No better or worse than any other banking institution I have used. This was in Las Vegas at Nellis AFB. Then in Kansas, at Fort Leavenworth, I noticed a distinct decrease in level of customer service, unwillingness to assist with pay deposit issues (this was quite critical given that I was a single parent with no other sources of income to rely on), and overall poor training of staff.

Submitted a loan request where an application fee of $35 was deducted from my acct. My concern is with the denial with the amount requested, there was no counter-offer made so if I were to resubmit another request a $35 fee would be deducted. Attempted to contact representative and I have yet to receive a call back.

I have read the reviews on this site. As a consumer I do have to agree to most of you especially the way that this financial institute running their business. I myself had have experience that no matter what ATM or wire transfers incoming or outgoing are, there is always a monthly maintenance charges or other misc. charges. This isn't fair and every time I called customer service to dispute about these fees they're poorly trained customer service individual. They have no empathy! And there's no solution. I will now considers going with Navy Federal Credit Union or USAA asap!!! And I will file a complaint with the Federal Trade at Ftc.gov.

I was charged $88.90 for not using my checking account; I received no notification that the charge of $5.00 a month was being levied to my account. I did not think of checking my account status because my wife was extremely ill. Her memory was completely gone and I had to care for her 24/7 - she is 88 years old. I asked that they would take this into consideration. Their answer - “Sorry we cannot help you.” I wrote a letter to the corporate headquarters and was completely ignored.

They are constantly freezing my card without notice. I even called ahead of time before my vacation but it's inevitable. I was charged an ATM fee of $1.50 for using another ATM, outside of what the original ATM fee was. Was offered a secured credit card to build credit & was told it was free. After I signed up, I received a notice saying it would be 26% interest rate & $125 a year.

I love Armed Forces Bank! My husband is active duty and we have been using this bank for 14 years! I have used other banks but this bank ranks #1 for us! They have been great to us for 14 years. Every person I've ever talked to has been extremely helpful. I will always use Armed Forces Bank. We have not even lived close to a branch on 13 years and I still get great service. The mobile banking is wonderful and the options are endless. For anyone looking for a great military bank I highly recommend this one. You won't be disappointed!!

I tried to rebuild my credit with their "credit builder" product which is backed by a savings account. The bank closed the account while I out of the country, and what didn't cover the balance was an addition $49.00 fee, which the Bank cannot explain. I paid the $49.00. But I have chosen to fight the bank on this one. Their Deposit Products have an arbitration clause. Simply search "Armed Forces Bank Arbitration" and you can file an arbitration (Which is very costly to them, nearly free for you), to set the record straight. Their General Counsel, Douglas **, completely refused any settlement, which is the bank's prerogative. However, they cannot dodge arbitration, which will cost them upwards of $50,000 (all because they want to damage my credit). If you are a member of our Military or a family member, do not bank with this "family owned bank." File a complaint with the CFPB.GOV. Read their complaints!

I have to mail in my tenants rent checks because there aren't any AFB near me (within 500 miles). I send them via USPS with signature receipt because after 13 yrs with them I know they are liars and frauds. I have to call them repeatedly, sometimes for five working days to force them to deposit my checks. They do this on purpose to charge overdraft fees (25$ a pop). They do not answer any secure messages and it takes typically 18 mins for them to answer the phone, often not answering at all. Why hasn't the CCC disciplined this bank? Is there any accountability from any watchdog agency to make them stop this? This is the last month these jerks will get to screw me over I despise them and they could care less about soldiers or retired military. Where are the managing or overseeing agencies at?

Every time I check my balance it is lower due to bank charges. Last night when I went to bed I had 400.00 dollars. This morning when I tried to draw money out to pay my rent, money was all used up in charges. This bank is really bad. I am taking my 3 DD and putting them on a prepaid Visa. Now I have no money for the rest of the month. My rent is due and I have no money. This is the worst bank I have ever dealt with. Good bye banks.

Seriously, this bank fails as much as they legally can. Customer service is usually rude, call wait times never seem to be below 10 minutes, and I frequently have problems with them. For one, I placed a wire transfer yesterday being told it would take until noon today. So I waited until about 3pm, then called them when nothing has changed. I am then informed that they do not do wire transfers on the weekends and I will have to wait until Monday. Had they told me this originally, I would not have done the transfer! Also, I had a card split on me so I went in for a replacement. I expected to leave there with a card but apparently they only send card through the mail. This takes 10-14 business days, that's three weeks. I find this a bit ridiculous. Also, if you compare them to nearly any other bank or credit union, they have higher fees and lower rates.

I ended my business with this company over 3 years ago and had no charges to the account. In that same timeframe, I have heard nothing from them. This is the email I received: "Our records show that you have a balance owed to our bank from an overdrawn checking/savings account. We encourage you to contact us today to create a payment plan tailored to your individual situation. We may even be able to re-open your account when the outstanding balance is paid. Visit www.afbank.com/collect to review the many options available for you to choose from. Call us toll free at 1-855-509-9050, Monday through Friday from 8 am to 7 pm CST. To make this even easier, we can accept your payment over the phone. Email us at wecanhelp@afbank.com if you need additional information about this debt. In addition, once your balance has been paid full, we will report to ChexSystems showing that you no longer owe this money. Armed Forces Bank PO Box 26458, Kansas City, MO 64196, 1-888-929-2265."

I went into the Armed Forces Bank in Leavenworth 4th off Limit Street, asked for an overdraft fee my bank account was cleared out. I asked for some of $250.00 until the 1st. I have my checks go to the bank every month in my account. The tall black lady teller said I was allowed a limit of $250.00. Plus she said I had a deposit of $117.00 just came through the same morning and she asked to give that to me and then she would give my overdraft of $250.00. I said that was fine because I had several bills to pay. I signed a check for $250.00. She counted out that much. Then I signed and the she gave me $250.00 last. But first, she gave my money that I already had first, the $117.00. Now they are charging me a $50.00 fee plus $415.00. I don’t think that is very good for the bank because they could lose a lot of customers like me. The bank better get this straight because I’m only paying $250.00 + $25.00 for my overdraft fee. I think people should pay more attention. If they’re gonna work at a bank. And I don’t think they are very nice there, even the manager. Thank you I hope someone takes this seriously.