Armed Forces Bank Reviews

First off, they don’t even get a half of star. Been dealing with this bank since 2009, watched it slowly, then recently rapidly decline. Hidden fees unexplained about how the system updates, what time the system updates, who the system updates for? This is getting ridiculous. Posted vs pending transactions, 20$ fee, 60$ overdraft fee for the same item. Customer service is the worst in the banking industry, won’t let you close your account, wanting to charge you more fees, for something that has already cleared? Pending overdraft fee?? I'm thinking class-action lawsuit.

I transferred money from my other acct to AFB on a weekday, they transfer I made could not "post" until midnight. So since it was a weekend I had to wait until Tuesday to transfer the money. Oh, I couldn't transfer the money because I've already exceeded my transfer limit by 13 cents. I called customer service to conduct a wire from my OWN account and MY OWN money, the manager said they cannot override the limit so I had to wait for the following month...I had a 700$ loan with them, I made 16 $85 dollar payments, I still owed 540$ because those payments were for interests...my gosh!!!! DO NOT BANK WITH AFB.

If you have a card stolen you will not be able to get in contact with them because they are closed weekends and holidays! I find one of the question for verification very wrong, seriously who the heck knows when a parent got their social security card, as many people have had their parents get it for them as a child!

This is the worst bank I have ever dealt with.

Went to Luke Air Force Base, Armed Forces Bank (AFB) branch to cash a Fidelity Investment Account check that I wrote to myself for $3000. Manager and senior manager decided AFB WOULD NOT CASH THE CHECK. Best I could do was deposit it and get cash in several day after it cleared. Obviously, I wanted cash immediately or I wouldn’t have travelled 30 miles to go to the brick and mortar bank. I have a checking account with AFB, have been a member of the credit union for maybe 40 years, am a retired Army officer with great credit history (near 800 credit score), plenty of money in my Fidelity account and just needed cash. Further, I view $3000 as a small amount of cash and did not expect AFB to give me any problem cashing this check. Much to my chagrin managers told me no to cashing this check.

I started with AF Bank in 2001 and from 2001 until probably 2010 I was pretty satisfied with AF Bank. My satisfaction with this bank occurred from 2010 until 2021. Over a 24 year Army career, including many years overseas, we never had any problems with our checking account and I was always able to speak with a polite and knowledgeable customer service rep but that changed! Looking back on my 2 decade long experience I would say that the culture of the bank changed. I no longer believe that this bank is looking out for the "Armed Forces" and that they are more interested in charging fees.

This year has been awful for me. I am so thankful for the men and women of this business. Several time I have locked myself out of my phone. No problem (always there to help). Lately I have had attempts of people trying to take money from my account. The Armed Forces Bank personnel worked so very hard to help. To all of the personnel that have helped me. Thank You.

I do not write reviews often, but felt compelled to do so today. I became a member of Armed Forces Bank, on November 17, 2020. I spoke to Mark and Tammi. Both awesome representatives. The opening of my Access Checking and Saving went smoothly. I decided to open a Secured Credit Card the same day. It was processed so fast, that the credit card information appeared on my Credit report on 11/24/2020 and I received the card, later the same day. I kid you not!... I received a notification from Transunion advising Armed Forces Bank Secured Card had been added to my report and it had increased by 40 points. Thank you all so very much for your down to earth demeanor, professionalism and seamless account opening. Today is 11/25/2020. Happy Holidays.

I have been with AF Bank since 1996. Ever since they updated their banking system it seems things are not working properly. I have 2 negatives in less than a week. First I had a direct that was sent on 20 Aug and deposit that took until Sep 1 to post, mind you as of Sep 2 it was still in Pending status. So how it then posted on the 1st well you get the picture. This has caused a delay in me being able to send money to my wife overseas. I then just this morning see now an overdraft fee, I looked at all transactions. I had money up until now so I don't know where this is coming from. I am very unsatisfied. I sent a request to get an explanation as to why, so as of Sep 4 2020 I'm waiting for a response.

I have been with this bank for 30+ years. While I was in the military and moving between US and Internationally I didn’t really have any issues with basic banking needs. When I retired opened/added a business account. Worst experience ever. What business account does not have ability to do mobile deposits especially when there is only ONE branch office in all of Northern Virginia. I literally have to go into the branch to deposit money. Ridiculous.

Having been with the bank since 2002, I have moved several times and every time I moved it was a hassle to get my address changed because doing it online would only change it for statements, so I would end up having to call multiple times to get the new address associated with everything related to my account.

HIGH FEES NO REAL SERVICE FOR SENIOR ACCOUNT. Over the years AFB has evolved from being a very good bank to being more like a money grubber banks charging additional atm fees on top of fees already charged, charging to get your balance from any atm except an AFB atm. They are no longer a friendly banking option. Also still charging fees during the pandemic crisis.

I took out stop payments on these accounts that were fraudulently opened, and I am fighting that as we speak, but last month, see attachment, I was charged over $60.00 because one of the institutions that I had taken out the stop payment on, withdrew the charge due to insufficient funds in my account. However, regardless of the stop payment, the bank charged me for insufficient funds as well as a returned check fee.

Recently my husband's account numbers were stolen, we believe from a gas station due to the fact my husband really doesn’t use the cards anywhere but that gas station and a tobacco stop, anyway we were contacted of this on a Wednesday, money attempted in Florida about 3 hrs away, was told card was cut off and no more transactions would be accepted, anyway Friday evening I went to pull out $$ seen a negative amount, this can’t be right, so I called bank. Closed, so had to wait till Saturday morning, anyway we spoke to the bank about how they allowed this to happened when they assured us it wouldn’t! Excuses giving, told to fill out the dispute and email right back and Monday (today) they’ll credit our money back. Well **, No money credited so I called again, demanded to speak to a bank instead of a call center, lady at the bank took my info, claims she a supervisor and can’t credit my $$$.

They were never good and have become horrible. Good luck reporting fraudulent transactions because they refuse to answer their phone, which is the only way to make a report. I am calling them from Thailand via Skype thank God because I've been "on hold" for 45 minutes. There is no excuse for hold times this long. None. We will be closing our account once they ever get off their behinds to actually answer the phone. I'm just hoping we don't have our entire account drained before I finally manage to speak to someone. I am seriously considering legal action if that occurs. Why should we be out thousands because they refuse to make representatives available to take a fraud report.

I have been with this bank for 16 years and now switching to another. Every time I have to make a larger deposit or get a straight answer from customer service it’s always an issue. First when PayPal tried to take payment from my account that has been linked for 15 years they told them the account was closed, it definitely is not, and now I have late fees. I called to sort things out. They tell me nothing is wrong. Second I make a large check deposit. They told me a five day hold no problem. I make it at 8 on Monday thinking Friday or Saturday. No the following week Tuesday. So actually 8 days. I asked why. They said, "We don’t count weekends." If your bank is open on the weekends guess what. That’s still a business day.

I've unfortunately had them since Boot Camp. I'm finally switching to another bank because it started out bad and has just gotten worse. I've had several problems throughout the years when it came to accessing my money while overseas and making large purchases, especially after they stopped their 24 hour banking support service. Also, unlike several of the other big Military oriented banks, they are almost nowhere and don't offer ATM fee refunds. As someone who banked with them for years, I highly recommend banking somewhere else.

Longest hold times and most incompetent and inept customer service agents ever. Absolutely terrible at protecting the funds of their customers. I've had my credit card info compromised on two separate occasions with this bank and neither time did they reach out or lock my account, even though the transactions were in states I had NEVER been to. But God forbid I buy a part for a vehicle in my home town without my account being locked for it. Worst bank in existence.

I got a secured credit card with this bank in order to build credit. The problem is, they take weeks to process a payment, and then report to the credit bureaus that your balance is higher than it actually is! As a result of using this bank, my credit score actually lowered! When I called to see what was going on, they were extremely disorganized and argumentative. DO NOT BANK HERE IF YOU VALUE YOUR CREDIT SCORE!

No 24/7 customer service! Account lockout after-business-hours or on Sunday? New card problems or problems with debit card pin??? You get 0 customer service until you call their inept customer service reps the next business day! Sleep on the street if traveling and needing to pay for a Hotel room or fuel with this worthless bank.

This is the financial institution in Colorado Springs we use now for all of our home/financing needs. We'd done about 7 finance/re-finances with another institution, but when our banker there (Debbie **) left - so did we. Debbie's expertise in banking and in working with Veterans and Veteran's Programs is truly invaluable. She is the ONLY person we will work directly with now because we know that she will honestly ensure the best rates and terms. Period. Debbie is not only an expert in the banking and finance industry (especially Veteran's programs), she also has a heart of gold and seriously wants to help you find the very best deal for YOU. No upsells, no hidden points, none of that. Just honesty and transparency.

Not sure why the reviews posted are a 1 or a two. My family and I have been with the AFB for 53 years this June. We have NEVER experienced any type of negative banking services. I have overseas nine times, from Vietnam, Germany, Saudi, Japan, Korea and 6 different States and never had any type of issue both CONUS and OCONUS. Our agent for our home, Melanie **, has been available for us each time we financed or refinanced a home and with her personal assistance we were complex and transaction within one week, again, both CONUS and OCONUS. No other banking can provide you that beat you deserve.

ZERO STARS! WORST BANK EVER! They STOLE (lost) MY MONEY! DO NOT GO THROUGH THIS BANK! They are extremely disorganized and have no clue what they are doing. Long on hold times and then the agent ALWAYS has to go find someone that knows how to do what you asked, even for very simple things. They literally LOST my money (checking account), admitted it was their fault and then said there was nothing they could do about it. How the heck does a bank just lose money like that? How can they get away with this? Worse than that it was just a couple hundred dollars so I'd be in the hole if I sued. I'm going to try taking them to small claims court but I'm sure they have VERY good lawyers that will STOMP me.

I’ve had the same problems everyone else here is having. This bank is awful. Please do not use this bank ever. Wish I could send you guys a picture. They’re saying that my account is overdrawn because of previous purchases made like a week ago? This is the worst bank in the world, as a service member who was offered no choice in a financial institution when I first joined the army. This will not just end with a Facebook post??? All the instruments that the Armed Forces Banks equipped me was has set me up for failure from the beginning.

I opened a credit card account last year at a branch in WA state and started having problems right away. I told the manager of branch I wanted card paid in full each month when due. It never happened and I got late fee. I contacted bank and told them to call manager of bank I opened the account to clear things up. They never did so I called again with each call lasting near a hour. They told me I had to go thru another dept. dedicated to credit cards but it would not let me set up my account. I called bank again and they set me up and refunded late fee. The next month they took out 2000 from my bank account to cover credit card.

This is the worst bank I have ever dealt with. It seems like every couple of days I would have to call them usually to fix their mistakes. I was on the phone no less than an hour each time. Every time I would call I would be told something different about the same issue or their policies in general how they handle situations all of the above. I filed a dispute they told me it was received and being reviewed. I called several times about status. Was told I had to wait, 3 months later they tell me we never had a dispute filed. WHAT? And now it is too late to file it. They denied the dispute because it had been over 60 days. NO I have proof it was filed right away and this was a big amount too.

This is the worst bank I’ve ever seen. My husband and I have had nothing but bad experiences with this bank. They’ll stole so much money from us. They’d charge us twice for the same thing and say it was the person who we’d purchased it from (how when this happen every single time we purchased something?) but luckily we started to screenshot whenever money was taken out. Their customer service is terrible. One lady canceled our 2nd card without our permission. This bank is absolutely terrible. RUN FAR FROM IT!!! Go to the credit union instead. This bank does not care about its customers.

Customer service is non-existent. They can never do anything you want them to do. I was promised a clear date and after the date past I called back to find out they can't do what I was told. People are incompetent and when you do transfer to supervisor their hands are tied due to some other system and they literally can't do anything. Worst banking experience I've had.

This is the absolute worst bank I have ever had! The people that answer the phone can never do anything. They always have to transfer to a "specialist" (ya right) after explaining the reason for calling and going through verification. When "specialist" gets on the line finally you have to go through everything all over again. Waste of my time. I have had several issues with this bank so I wasted lots of time on the phone with them. Time is money for me. One of the many problems with this incompetent bank is they couldn't get my business bank cards to work. I would get a card and activate it and then to set up my pin it would tell me it couldn't process my request at this time. Call the customer service. I did this 10+ times getting new cards. The first 5 had nothing on the back. No ATM logos bank number nothing. But all of them wouldn't let me set up my pin. Super frustrating. I never bounced any check never had a customer check bounce or return.

There is NO 24/7/365 Customer Service. Massive issues with Account Lockouts. Live Customer Service is NOT 24 / 7 365 as stated! BEWARE NOT TO OPEN ACCOUNT HERE. 1-888-929-BANK (1-888-929-2265). Massive contacting Armed Forces Bank period!