Consumer Reviews and Complaints
Very happy with the customer service I received at AIG Annuities. They were absolutely wonderful there. I felt like they rolled out the red carpet for me in a way, I was treated so good. That's what keeps me coming back. Very happy with the withdrawal options as I don't really mess too much with anything other than my regular account. I have no issue with what they offer. The payout options just work for me. I have researched and researched again. This seems to work the best for me and my family. The funding options are something I am happy and satisfied with.
I get my money in ever increasing installments until one lump sum at the end of my annuity term. It gives me the stability so I don't have to deal with a lot of money at one time. I can not get the full amount at once but the installment plan over time makes it a much more manageable to deal with the different sums. I can invest the money or bank it and spend it. The less I have the more I am not tempted to make large purchases. I get money deposited into my bank account on certain times of the month. Each payment increasing until I have the whole value of the annuity I bought. I bought my annuity at a discount which makes it a bigger savings deal. I bought it through my insurance provider in payments like my insurance so I could afford it.
This is the WORST company I have ever had to be forced to use. The company I am employed with uses this horrible company. They will not give the money you are entitled to for hardship. Even with documentation required! They are very poor investors. The money that I trust them to invest is not invested to increase. It grows very little, and this is in their high investment accounts. The customer service is very pathetic. Every time you call they do not know what is going on. Then after at least 10-15 minute holds you are directed to someone different. I STRONGLY RECOMMEND THAT NO ONE USE THIS COMPANY. They have already been investigated before and need to be again.
I would definitely recommend this because their service is exceptional. In fact It exceeds my expectation with them. For that two thumbs up. I would definitely recommend this because it gives you a lot of options for your convenience. In fact it meet my standard having with this. I would definitely recommend this company because the pay out is fat and quick. I can able to get right away compared to other companies. Funding options is amazing and exceptional that is why I would definitely recommend this company to my family and friends.
I love this company. Their customer service was very helpful and they had all the questions to my answers. They were very patient with me. Never rushing or getting annoyed. They also had some great deals as well but overall they are a good solid company that cares about its customers and their problems. They also have some advice if you don't understand or know something fully. It's helpful because they taught us a lot of stuff that can be very useful. And their customer service were great and I highly recommend this company because they are great at what they do and they care about their customers well being.
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Customer service was excellent helping me throughout the whole process. Prior to using AIG has my investment handler, I had no idea what I was doing. The withdrawals were simple. Had I waited to set deadline I could withdraw with no penalty into brokerage account established with AIG. Payout took between 7-10 days which was rather lengthy and not very liquid. However, when it did occur there were no issues associated with the payout. Funding was as simple as attaching my checking account and providing a routing number for bank. Simply processed like a ACH transaction I assume.
I think it is a very good company and they help people very well. They have great products and I think everyone should get this company. They will be very happy. You can withdraw your money very easy and not have any problems doing so and I believe this is a great thing. If you need to do anything like this it will be easy. They pay out very well. You will be very happy with this option and have no problem getting your money so don't worry and use them. They have a lot of funding options. Just one of the great things about this company, so it is great that you have so many options and have no problems.
Get their help with all my questions. Gave me all the answers I was looking for. They were very nice and explain everything to me very, very clear. Withdrawal was very easy and the person that helped me was very nice and smiled and talk to me very clearly and I had no problems at all. They were very understanding about things and helped me a lot. I would recommend to lots and lots of people. The payout option experience was very clear and they explain it in many different ways. The person that helped me took the time to know me and help me out with everything I asked. I would recommend them to lots of friends and family. I really like the service I have received from them and it was a great.
They are great, they are nice and respond quickly. Any help you need they try to find the answer as soon as possible. Sometimes if you call late in the evening the waiting time may take a little bit longer, but I guess it is because they are backed up. There are many withdrawal options, although you must have a certain balance that is in your account, in able for you to withdraw. Anything that is under the minimum required balance will require a fee. My payout experiences so far have been great, I really haven't had a problem, unless my account didn't have enough funds in it in order for me to withdraw. Funding options are just about the same. No real problems here either. You can fund from a variety of ways not really limited to anything unless your account doesn't have the required balance. Satisfaction.
Always very helpful with helping me make decision. Follow up emails every week to make sure everything is in place and working to the best of its ability. I can leave at any time I want with out any additional fees to pay which is a nice added bonuses which make me want to stay with this company longer. The payout is fast and efficient always when I need it and never any hassle in getting paid. Which is a plus to the consumer and company. The company gives you tons of options to choose from but, will guide you through the process to make sure you are getting the best plan possible.
My mom passed away and left me some money. We put money in an annuity for our son until my son was an adult. When the annuity actually transferred to him it had already doubled. My son held onto it and it tripled. It was locked for about 15 years. We left it alone and asked our son to do the same which he did. He has a nice sum of money now from his Grandma. He could have just cashed it in for the face value or roll it into some other fund. He kept it in the original fund to his credit.
They have friendly reps. They were very helpful and informative. They explained everything to me before I made my decision. Great customer service. The withdrawal options are reasonable. The process is very simple as it was explained to me before I decided to choose them. I was informed of the withdraw options and penalties that came with withdrawing. I was able to make comparison to competitors. Their payout is very good and better than competitors that was mentioned in our meeting. I am able to choose a good amount of cash overtime. Everything was explained in regards to funding. After our meeting I was able to choose the best options for me. The benefits are good. I am happy.
The local office for American General was closed and my agent was let go. So my husband and I chose to no longer have insurance with American General. I have had a terrible experience while trying to surrender my policy for the cash value. On 1-15-16 I called and advised a representative of our request and she said forms would be mailed to us, so I was sent the forms and completed those on 2-26-16 and mailed those to the listed address, certified on 3-1-16. Then we received another set of forms concerning the taxes since our residence is in the state of Georgia.
We completed the forms and mailed those in on March 11. Spoke to another representative on 3-21-16 and she said the 2nd set of forms were received on 3-14-16 and a check should be issued in 15 to 20 business days. On March 15 an automatic draft was taken from our bank account for the monthly premiums so I spoke with another representative (from American General) and he said a check for the refund would take 10 to 15 business days. My husband's check arrived 4-4-16 and the total amount of the check consisted of the cash value and refund of the month premium.
On April 7th I checked on my cash value check and refund. I was told it should be 3 to 5 business days. Today I called again (spoke to another representative) and was told that my check for the refund of the monthly premium was still in processing and then my cash value would be processed. I was placed on hold multiple times, then I was ask if I could be called back in 3 to 5 business days with a review of the status on my cash value request and refund request. Another representative said he would escalate it (I ask him if he knew what escalate meant). I think he meant expedite it. I am at their mercy so I said, "ok, you can call me back." I was on the phone today for 52 minutes total. I am very frustrated and still waiting on an explanation concerning the length of time it has taken. I really would appreciate to have my check expedited to me.
They were very helpful in helping me to understand that annuity process and terms as I had never had any experience with them. They were very knowledgeable as well. I learned when and how to withdraw and what the pros and cons of all withdrawal options are so that I can weigh it and be ready when and if the time comes. The payout options for this company are great. I can choose a lump sum or payouts over time when I choose to cash out. It was easy to understand and very helpful. The funding options are great and fair compared to others. They provide well-managed funds with a great variety to choose from. They also explain it all well.
I got a friendly rep. They were agreeable. I love it. They helped immediately. Good support and addressed the problem quickly and with efficiency. It was superb. Can't say enough. Made me feel like customer service can be good. The payout is good. I enjoy the process. It's the best. I cant say enough about good service. It's really good banking. They are def at the top of the pointed end of the spear.
The staff was very helpful by answering all questions I had. Gave references, timelines on early withdraws, penalties. Told me about other companies and how they worked. Gave me info so I could compare the two so I could choose which was best for me. My agent went over the withdraw options and penalties and other options which would be best for me. After all I heard and went over I decide to not withdraw and keep it safe. Keeping my money in I managed to save a lot. My agent was great, kept me up with interest rates and telling me not to opt out early so no penalties would occur. I wish it offered more plans but overall I am somewhat satisfied. All questions were answered. Keep up the good work.
The customer service center was always very helpful and courteous. They always were respectful and made you feel like you were important. They did a pretty good job. The withdraw definitely gave a number of options on how you wanted to extract your funds. They could probably have offered some more options but it was still pretty good. The payout options also were something that could have been improved upon. They didn't offer as many options as some of the other companies that they currently compete with do. They were also pretty fair and wasn't that bad of a deal.
AIG Annuities customer service representatives are helpful and patient. They listen to your needs and respond. They solve your problem quickly and efficiently. AIG Annuities have a variety of withdrawal options to meet the varied needs of its consumers. You can choose the option that works best for you. AIG Annuities has a great variety of payout options. Choose an option that works best for you. Flexibility is your friend and AIG Annuities makes that possible for you. Money is so varied these days and AIG Annuities takes advantage by allowing you to fund your account with a variety of options. Mix and match however works best for you.
The employee was very nice and professional. She took the time to fully explain everything and answer all the questions my husband and I had. I have the ability to withdraw early however it has been strongly advised against if at all possible since there are fees involved for early withdrawal. Payout options are comparable to others and the employee made sure that I was very knowledgeable and comfortable with my available payout options. Funding options were slightly less than what we had desired but still well within range to be feasible and practical for me and my husband.
They're kind and very eager to help you in a situation where you need help. They are very dedicated to helping their customers. I'd recommend this service to everyone I know because it is really good. I don't think I've ever seen a better customer service. It was very expansive and offered a lot of options to withdraw.
The representative with whom I worked was extremely helpful and knowledgeable in helping me make the correct decisions regarding the investment of our money. She understood our goals and help us reach them. When it became necessary to withdraw money from our annuity she was there to guide us through the entire process. I would recommend AIG to my friends. We have AIG to thank that when the time came and when we needed our money we the professional help to guide us and help us make the best decisions regarding our future.
The company I am currently with I am happy with and would recommend them to any friends or workers I'm currently employed with. Many times at work we will talk about this subject during breaks. And the future is always scary for many people but mostly with people who are at or close to retirement. Usually they have other options for financial income after they retire but most of the time they do not or they have very little that would not support them for very long after they retire. The people or workers who are set seem to be the most confident as they go forward in life.
My newly company works fine for me. I have a fixed annuity. My annuity make same interest rate for the entire time I have it. I'm allowed to take out interest each year if I so desire therefore it is very flexible.
It's just wonderful! Felt I hadn't problem using the services! People there were great! Can't imagine using anyone else! Best in the country! Wouldn't use anyone else! Recommend to anyone! Can't begin to describe what great experience it was to engage this company! I hope everyone has as much success as I did!
This company is a very good company to deal with. They mean what they say and say what they mean. The customer service was also very helpful as well pay out and withdrawals are easy once you are talked through. So I can say with all my feelings to all those looking for a company to deal with annuities this is the place to be.
Fine. They were prompt and helpful with my questions. When we asked for pay outs they were prompt. Only took one phone call. Check came very quickly and I was very satisfied.
Company has changed hands several times over the years. It offers both fixed and variable interest rates, depending on what risk you are comfortable with at the time. Overall it has a been alright.
A sense of security concerning about a permanent income for life with no limitations and a feeling of being able to plan ahead with a smile of fun and extra excitement on the horizon.
I am completely satisfied with my annuity. The company representatives are helpful, kind and knowledgeable. They are in constant contact with me about the progress of my annuity. They have contacted me through telephone, email and personal contact. Each time, I found them pleasant and informative. Their service is outstanding, and I would recommend them.
AIG annuities provided us with a good investment and savings opportunity. The returns were slightly better than expected. After ten years of investment, we had acquired significant savings growth to allow for other investment opportunities. The service was very efficient and effective by keeping us informed of our options and performance.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
AIG is one of the largest insurers in the world and has more than 88 million customers in 130 countries worldwide. Founded in 1919, AIG now has more than 63,000 employees.
- Anytime access to performance: Using the website, consumers have access to current variable annuity performance data at any time.
- Retirement planning advice: The Retirement Planning portal of the AIG website offers step-by-step advice on planning for retirement, as well as advice on how annuities fit into a retirement plan.
- Market news: For consumers who are interested in following the markets, AIG offers snapshot data of the major indexes and other financial health gauges.
- The power of two: AIG annuities are issued by American General Life Insurance Company and The United States Life Insurance Company in the City of New York.
- Social Security guidance: AIG offers guidance to consumers who are trying to understand the implications of differing options for receiving social security benefits.
- Best for Savers plus income generators, retirees and Social Security recipients.
AIG Annuities Company Profile
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