AIG Annuities Reviews

My mother and her now deceased husband, purchased an annuity from a rep at 5th 3rd Bank on April 17th, 2008. She is now in a nursing home, at nearly 96 years old. My sister and I requested her funds because she is nearly broke, and Medicaid will not take over until the annuity is collected. We have been dealing with that company since May, 2023. We filled out all documents as requested, and have had to repeat the process an ADDITIONAl four times. They told us everything was good, and to expect a check in 10 days. It did not come.

I sent in a withdrawal request. Unknown to me I was using an old form. I had requested that Federal and State taxes not to withheld. I called after a few days to see if they got my request. I was informed that it was being processed but federal taxes were withheld. I was offered the chance to cancel the request and agreed to do that and fill out new forms. The service rep did not cancel and I received a check and taxes were withheld. I called customer service and they said to hold check until I heard from them. A week later I call and again no help. I called again today and they tell me an hour to 2 hours wait to speak to a supervisor. This is the worst customer service I have ever had. I will be checking into AIG to withdraw all my monies and put them somewhere else.

Bought trip insurance for $250. Flight was cancelled, had to get a new flight which got in the next day so I had lost my ride, had to hire taxi $178. AIG denied claim because cost incurred was after my flight landed. Don’t spend the extra money for trip insurance. It’s not worth it!

I tried repeatedly to call customer service, waiting over 30 minutes each time, and only got a live human one time. She told me I needed to call a different number, which I called and waited over half an hour without speaking to anyone. I have sent in the required paperwork for a third time. The first time I sent the papers by certified mail. Someone signed for the envelope but nothing was done. I received another packet of papers which I filled out and emailed (hoping for better luck) to the company almost a month ago. No word. I just emailed the forms again. Third time is the charm? Does anyone really work there?

I made a big mistake purchasing travel insurance from AIG Travel Guard Insurance and I am writing this post so that you may not make the same mistake. During my insured trip I had multiple canceled trips on United Airlines (that’s another story) and incurred $4500 in additional expenses in order to get home. I filed a claim for coverage with a AIG Travel Guard Insurance in early April and now, in mid June, there is still no resolution. It is clear to me that AIG has no intention of living up to their contractual obligations and instead is engaging in stalling hoping I will go away without them, having to make good on their insurance obligations. I have received six separate requests for the same piece of information (documentation showing why United canceled the trip).

Company finally paid claim. But still horrendous!

AIG has terrible customer service, and I would advise against doing annuity business with them. I recently made a call to the Annuity Service center on Friday 3:00 pm and they were having their end of shift party. It was that intense with shouting and yelling in the background that it was just about impossible to hear the agent. They were not willing to make a minor adjustment and had no problem-solving skills. YOU ARE ON YOUR OWN AND GET WHATEVER.

I have an annuity with AIG. AIG and myself have a 10-year agreement for AIG to pay me a monthly payment every month between the 4th and 6th of every month. This month, September 2022, they did not make the payment. It is now 9/21/2022 and I still have not received my monthly payment. When I called the customer service number and was on hold with five different people and two hours later, I was told that AIG had a technical issue with their payments and that was the reason they were late. That is unacceptable!!!! A company of this nature should NOT be late on their monthly annuity payments. If I was late on a payment, I would be charged a late fee and penalty. STAY AWAY! Terrible customer service, terrible company!

I work for The University of Texas (UT) as a new employee. I am wanting to open a voluntary retirement account so I called AIG Retirement as they are one of the authorized providers. I called the phone number listed on the UT HR Department Website. I was on hold for 18 minutes after I talked to someone who transferred me to Enrollment Department. Then a female CR told me she cannot answer my question because I don't have an account with them!! Whoa.... What an unpleasant experience dealing with AIG Retirement!

I've had a retirement account since 2004 with AIG/Valic. I even rolled it over when I retired from one job to another that also had AIG/Valic for Deferred Comp accounts. In the last year the most recent employer decided to change companies to Empower. Now I understand why. I've been trying for over 2 weeks to have MY money dispersed and direct deposited into my bank account. I've talked to customer service reps, their manager and their manager's manager. One even gave her email to contact her directly. I emailed her twice with "NO" response. Each person I've talked to has given a different time frame of when the transaction will be completed. When I ask to speak with someone in the department that disperses funds they're unreachable and not excepting calls.. Absolutely ridiculous..