Sterling Optical Reviews

My husband and I both were able to get $100 off our prescription glasses. Which made the deal even more attractive. The price on its own was pretty good but the deal on top of that really just was the cherry on top.

Needed some help picking out the right frames for my face. I'm kind of new to the whole style thing but they really took their time, asked me a lot of questions and made sure that the glasses I picked not only looked good but fit really well too.

Yevette did an absolutely amazing job. She is such a amazing and warm person to talk to. Always welcoming and Incredibly social and wants to know more about how your day went. I cannot express to you how much I love coming to the store.

I have been going here for quite some time and want to thank Roxy for all of her help and dedication when it comes to patients. She is so knowledgeable, attentive, professional, and patient. She always takes the time to listen to your concerns and helps you find the best solution, always!

The office is clean, they have a welcoming atmosphere and overall, a very friendly environment. I worked with Roxy who assisted me so well with my insurance and helped me check whether or not my glasses would be covered in no time. She was lovely to work with.

The staff was able to set me up with an appointment only an hour after I called. They were very clean, very knowledgeable, personable, and appreciative. The price I paid is unbelievable these days! Thank you.

10/10! Roxy, Alla & Yevette, their manager, made our experience so easy and comfortable. Everything was broken down into great detail and the process was seamless. My daughter is so excited to wear her glasses thanks to everyone here!

Been coming here for several years now and have been very happy with the service here! Alla has always been personable and answered any questions I have. You can tell when someone loves their job and is engaged! They are good with kids as well.

Called and got a quick appointment. The staff was very welcoming, and the experience was very well coordinated. Very little wait between the paperwork and getting the glasses. Roxy helped me pick out some cool frames and she did a great job letting me know what my insurance covered.

The management is very focused on the customer and empowers the employees to be very customer friendly and helpful. This makes for a great experience. Alla is most knowledgeable and made sure all my questions were answered, I will always return. You can’t find a better place than this!

Employees are always friendly and very professional, yet explain everything in a way that’s easy to understand. They always go out of their way to do adjustments on glasses, help you choose new frames, etc. I’m very happy with the great care that they provide to me.

I want to thank Alla for her services and patience with me! I was looking for new lenses, she showed me around and asked me lots of questions to better understand my needs. Once we decided on the brand, she offered a great price, and I truly appreciate it!

We had a terrible experience at another eye care! We were recommended to come to this place and it has been an amazing experience for both of my kids. Roxy spoke to my kids and allowed them to ask questions and express their concerns. I will definitely recommend this place to everyone.

My yearly visit was great. Everyone is so friendly and knowledgeable. Dr. is the best. Always look forward to my appointment. Thank you for being there for me. I will tell people how much I enjoy my eye appointments.

It my first visit and I'm fully satisfied! I worked with Yevette who was lovely. She gave me a great price and made this time truly enjoyable. I would recommend this place to anyone looking to purchase new eyeglasses.

Referred by a friend - usually went to another place for eye exams. Last time with them rx was wrong. Glad I took my friend's referral, the ladies here were awesome, the prices are fair too.. I’ll be returning yearly for my exams.

We love their staff!! We recently had our eye exam appointments and Roxy was so patient with us while 2 out of 3 of us picked out frames. They always get all 3 of us scheduled together for our eye exams.

Called last minute to get an appointment before the weekend and was pleased that they welcomed me!! The check-in process required filling in a few forms so it was good I arrived 15 min. early. Staff were all professional. Thanks for taking care of my urgent request!

My experience with Yevette has been amazing! She listened to my needs carefully and handled the transaction promptly and without any issues. I got new lenses for an awesome price and I could not be happier as their first-time visitor. This place is my favorite now.

I am so impressed with how efficient and professional their manager Yevette truly was during my last visit. She made sure my prescription was covered by insurance and addressed all of my concerns in no time.

Excellent customer service. Spoke with Yevette one of the managers here and she was an absolute blast. We were talking and laughing for over an hour, we had a great time. Ended up picking up some beautiful prescription glasses and $100 off sure did help.

Very caring and professional run business. Took care of me from beginning to end of my appointment. Good prices and fair discounts. I chose this business due to being local. I recommend these professionals to anyone..

I absolutely recommend take advantage of their offer right now. The $100 off is genuinely a phenomenal deal. Both my husband and I got new pairs and we are genuinely extremely pleased with the quality. Alla managed to recommend us some and they were absolutely spot on.

They were patient and took time with me as a first time patient. Got an appointment rather quickly and worked with my schedule. Explained everything in detail and ended up with some amazing glasses (first pair). Highly recommend if you’re looking for great service in eye care. :)

I'm super super happy about the offer that they have going on. That $100 off truly is what pushed me over the edge. Alla had suggested I purchase a pair of leopard print glasses, and at first I wasn't sure but I decided to take the risk because it wasn't something that I do often and honestly I'm really starting to come around to them.

Big big things to Alla. She helped me pick out the right lenses and the right frames for me. They have a huge variety of different frames from designer to slightly more affordable options and I definitely had a ton to choose from. Highly highly recommended!

When I first came in, I was greeted by Roxy, who showed me around and answered all of my questions regarding eyeglasses as I was looking for a new pair. They had an amazing offer - $100 off - and I just went for it! Amazing experience from start to finish, all thanks to her!

It is the only place I trust to order eyeglasses through. The staff, specifically Roxy, sincerely cares that I am pleased and she is incredibly easy to work with. Nothing is ever too much to ask and she never rushed me out. I've been ordering from them for ages and am 100% satisfied with both prices and quality.

Both girls, Roxy and Alla at the store, were very friendly, helpful with frame selection and product knowledge. I was very pleased with delivery time, and love the frames and lenses I got. They even helped with the insurance. We will be returning customers in the future.

Yevette and Alla are very friendly and answered all of my questions promptly. They helped me to pick out glasses as well as making sure I had the right prescription. Lenses are of a perfect quality, very pure! The prices don’t bite and the service was indeed stellar.

I have been their customer for years and always have a fantastic experience! The staff is super helpful and accommodating. During my last visit, I used their promo and got $100 off eyeglasses! Huge thank you Roxy for providing the best customer service!

Went in for glasses and contacts. Alla was very professional, she didn't rush me and made sure I had exactly what fit my eyes. She was actually the first person to take time with me and explain pricing without me feeling like I was being "sold" on something. Very impressed with her customer service and professionalism.

Please do yourself a favor and shop around first. My husband went there without me. The insurance covered $150.00 towards glasses and Sterling charged him an additional $381.00. All for plastic glasses.

Picking out new frames can be daunting, but Roxy turned it into a fun experience! She showed me several modern styles that really flatter my face. I appreciated her patience and the detailed explanations about each type of lens available. Got an amazing deal on a pair with blue light filtering—so relieved!

Alla was relatable, extremely helpful and I felt no rush to get in and out. Immediately was suggested some glasses based on my look & vibe and got additional opinions on ones I picked and wasn't sure about. Alla did great, offered me a great price and I felt very comfortable for my first ever visit. Thank you.

My Husband’s eyes were examined here. He liked the way the dr was friendly, asked good questions & had a lot of experience in the profession! We received very personable service. The staff helped us find the styles & individual fit for our face shapes, width, ear-temple lengths & quality lenses was exceptional! He was reserved with excellent timing & it was evident that he takes the job seriously to help ensure we found the proper style & fit while giving us the right amount of time & space alone.

Roxy did an awesome job of explaining my coverage and getting me the right options to fit my budget. Staff was very friendly and helpful, answering all my questions and showing me frame options. I also got $100 off for a new rx sunglasses as well! They were able to get my glasses ready the same day which was super convenient.

Alla found a pair of glasses for me I never would have thought of trying and they are my favorite glasses that I've ever had. She is an expert in matching faces to frames and looks, and I loved she didn’t pressure me at all. I can't say enough good things about this store.

Roxy was very nice and helpful, there was a lot of glasses options that my insurance covered. She was able to get me the best lenses with my prescription and I paid minimal. Plus, she arranged me a $100 discount for new sunglasses too.

I have purchased frames and lenses from their store and I'm in love. Roxy was friendly and very helpful. I have a very complicated prescription and fit which requires considerable time and adjusting to get right. She takes all the time needed and I never feel rushed. They are not close to where I live, but I wouldn't think about going anywhere else.

I always have a great experience when I shop for lenses and contacts here. When I enter the store, I am always greeted like I'm a family member and the customer service is A+. Yevette is very kind and patient and makes my visits a blast!

I stumbled upon them accidentally, and the two ladies were very nice and kind. They helped me find an amazing pair of rx sunglasses for the season and I even got $100 off. I will go get my glasses there again. It was my first time, and it was quick, thorough, and perfect.

We have been going here for several years and will keep doing so. The employees there are very knowledgeable of the insurance and helpful in choosing really good glasses and lenses. We’ve also gone there for minor adjustments with the glasses. They’re always very friendly, patient and helpful.

Great staff who truly care about their clients. I worked with Roxy and she took her time to help me find lenses that would be light and comfortable for me to wear. I appreciate her assistance very much!

Outstanding service. I used their latest offer for $100 off eyeglasses and I'm obsessed with that pair! Roxy took her time to listen to what type of frame I was looking for and lay out my options right away.

Friendly and welcoming environment from the moment you walk in. I was greeted by Alla, she listened to me very carefully and offered me an amazing price for the lenses I chose which I appreciate very much!

Thumbs up to the staff for superior customer service! The dr was patient, courteous and provided feedback to my queries. I would definitely not be going anywhere else for my optical needs. Good jobs guys, keep up the great work!

Smooth, quick & easy would be the simple way to describe the service here. I was able to do a walk-in appointment and received my glasses just two days later, more than satisfied with my visit & will for sure be coming back!

Extremely thorough eye exam! Dr. took their time to properly update my prescription. I was explained my eye health and was even diagnosed some issues I’d been having that I hadn’t even mentioned. Very glad to have found this spot.

I hadn’t been for some time and when I came back, everyone remembered me like I had never left. Huge shoutout to Roxy and Alla, they’re awesome, so on top of everything, and Dr. is so personable. They also really take the time to talk you through every aspect of the exam. Always a wonderful experience!

Best place to come and get your glasses! Everyone was warm and friendly. Plenty of options to choose from. The staff were knowledgeable and answered every question I had, even offered $100 off on RX sunglasses. I would definitely recommend people to come here!

The day of my appointment was a fantastic experience for me. The staff are fantastic. Their tolerance and advice were spot on. They took their time and made sure I was satisfied with the two glasses I chose to buy after I tested several pairs. I'll return without a doubt to purchase some sunglasses!

They gave me the opportunity to see EVERYTHING!!! I was worried about my vision and struggled ‘cause I understood it was getting worse and worse! My bf brought me here and this team made everything really smooth! I had my eyes tested and got super cool eyeglasses at an amazing price! Thank you so much, you made my life better!!!

Recently had my eye exam at this lovely place. The customer service was exceptional – they really take the time to assist you. Found the perfect glasses at a good price, and my insurance covered it smoothly.

This place is great if you are looking for reliable eye care services provided. The staff offered a great price for a new pair of lenses and answered all of my questions along the way. Highly competent, efficient, and well-organized.

They're always friendly, efficient, fast, knowledgeable! The eye exams are easy, and I never have to wait much at all. The best part is how friendly the staff is. They took their time to help pick out some frames, and really helped me narrow down what frames looked good based on my preferences. I always end up here with the glasses I’m in love with!

Everyone was so friendly and nice. They helped me deal with insurance, which saved me so much time and effort, and I truly appreciate such high-quality customer service. Will be back here again. Will recommend them to all my friends and acquaintances.

They always have amazing offers going on. Recently saved 100 dollars on a pair of amazing eyeglasses! I got so many compliments since then. :) I will recommend you to all my acquaintances and friends. Great store.

Stopped by cuz I was tired of my old glasses. They didn't suit me well so I decided I wanted some proper cool glasses. They had a $100 off offer which I gladly used. I love them, they're super comfortable and I can see clearly!

They accept lots of different insurances so both me and my friend were covered even with different plans when we stopped by. We were able to find some super cute matching frame styles. We'll definitely come back here next time for new ones.

I used their offer for $100 off a pair of eyeglasses and it was such a rewarding experience. I now own a pair of stylish glasses, and finally feel so confident and great about the way I look when wearing them. Love it!

I can't express enough how much I appreciate Sterling Optical located in Menlo Park Mall. The personalized care and attention they give to their clients is truly exceptional. They take the time to get to know you and your needs, and provide a level of friendliness that is unmatched. I was very lucky to have Senia as my guide of information and friendliness. It's such a relief to come across Senial, I couldn't be happier with my experience at Sterling Optical. They truly care about their customers and go above and beyond to ensure their satisfaction. I'm grateful to have found such an amazing provider and will be coming back for sure again and again.

ABSOLUTELY love the customer service here! The eyeglasses I got with Alla's help fits me so well! Can't stop looking in the mirror now! She also offered a great option 100$ off my perfect pair, nice bonus!!! Soo pleased with my purchase!

Visited for some eyewear needs and was impressed by the quality of everything here! The office was...WOW... so clean and comfortable at the same time! Everyone is so smiling and friendly with you. Special mention to Alla, she took the time to understand my specific vision requirements and provided expert advice on the best lens options available. Highly recommended for their outstanding customer service as well as professionalism!

What a wonderful office! All of the staff was very informative, and walked through every little part of what they were doing. I left feeling incredibly confident in the future health of my eyes in just one visit.

I absolutely love the care the staff extends to their patients. I always feel like I received excellent care, and I don't worry about my eye health until my next check up. Plus, I got awesome fashionable glasses that fit me so goood!

Took my grandmother here for new glasses and we couldn't be happier. Roxy was incredibly kind and patient, helping us find the perfect pair. The prices were surprisingly affordable, and my grandma loves her new look. We're definitely returning customers.

Alla was wonderful to work with. She was kind, patient, and attentive to me. She asked me a lot of questions and helped me find the best lenses for my needs. I appreciate her help very much. I'll be back here again for sure.

I had to bring my toddler with me and the staff was so helpful and understanding with my crying child. Roxy was super sweet, didn’t rush me while I was trying dozens of shades. I left with a crazy pair I really love! Thank you!!! Will be back 100%!!!

Recently got new lenses and the entire experience was AMAZING! Yevette, the manager, was incredibly helpful, explaining how my insurance would work. Plus, they had this fantastic offer on eyeglasses that was too good to pass up. Super satisfied!!!

The experience at this optical store was top notch. Thanks to the wonderful staff, I was delighted. I got great lenses at the best price. Very happy with my purchase, would recommend to friends and family! If you are looking for a great optical store with great staff and affordable prices, check out this store!

Great service. Alla did an excellent eye exam and lens fitting. Exceptional customer service and equally good prices. Great staff and equally good prices. Will always come to this salon. Highly recommended!!!!

I was surprised by the variety of designer frames available at such great prices. The ongoing offer made it even more appealing. The staff was knowledgeable and patient, making it a seamless experience.

Yevette was exceptional in assisting with my insurance queries. Not only did I find a stylish pair of glasses, but I also got a great deal thanks to their current offer. The staff's expertise and friendliness made my visit very pleasant.

Efficient and friendly staff who care about their customers. I came in to buy lenses and everyone was very friendly and patiently answered all my questions. They explained everything to me in detail about my insurance. I am very happy with this store. I highly recommend it.

I always receive great service, both during my exam, which is very thorough, as well as afterwards when selecting my glasses. The choices are sufficient, and well curated. My insurance policy is always thoroughly explained, and I am always informed in advance about the anticipated costs of out-of-pocket options. My family and I couldn't be happier with the service we receive here.

They are very friendly, accommodating, and professional. I am happy to be their customer and want to say a big thank you to their manager, Yevette, for taking such good care of me. Great guys, will recommend you to all my friends.

The staff and facility are top-notch. They have a great selection of frames and the best prices on contact lenses. Thank you for the quality service. I will be back here again. I would easily recommend you to everyone!

Yevette did an excellent job at helping me choose a pair of progressive type eyeglasses for me. She also took the time to explain how the new prescription was so very different from the old one. Going here for new eyeglasses and lenses saved me around $110. My new eyeglasses feel comfortable and my sight with the new prescription is clearer than it’s been in a long time. I will definitely go back for future - amazing store.

I paid for a good quality Varilux glasses for my frame, found out they sold me a cheapest version of Varilux, it was confirmed by talking to Varilux manufacturers, this is a rip off, customer must get for they pay.

Had a great experience when getting new lenses. Yevette was very helpful and professional, providing me with all the information I needed to make the right choice. And they even offered a fantastic price!

Had a great experience here, from the time I walked in the place I felt very comfortable and such a great atmosphere. Alla ** helped me from start to finish, great friendly service, knowledgeable about glasses. I'm very happy to give them my business.

The ladies there are knowledgeable, accommodating and have taken care of my needs promptly each time I've gone in there. They had a great selection of lenses, and were incredibly helpful during the process. Can't say enough good things about them. Thank you.

My appointment last week was the best I've ever had. The doctor was really friendly, explained everything well, and didn't rush. Alla was great at helping me find the perfect glasses frame. I definitely recommend them. Thank you.

The staff here made me feel at ease right from the beginning. My eye exam went smoothly, and they explained everything in detail. After the exam, Roxy was awesome at helping me choose my new frames. She was incredibly helpful in finding frames that suited me best. I'll definitely be returning for my next eye exam!

I recently had a fantastic and friendly experience at this eye center. They made me feel very welcome and made sure I was well-informed and comfortable throughout my visit. Dealing with my insurance was a breeze, and they provided great assistance when I was picking out new glasses. All in all, I highly recommend paying them a visit; you won't be disappointed.

I had a wonderful experience with Roxy, who helped me find the perfect lenses for my prescription glasses. The price was awesome as well. Great optical store. Will definitely recommend you to all my friends! Thank you!!!

I needed to get new lenses and the manager Yvette was very helpful. She guided me on how to choose lenses and worked with my insurance, making the whole process easy and relaxed. The service is A+! Thank you!

The process of choosing new glasses can be intimidating, but Heather made it easy! She explained all of my lens options, helped me pick out a stylish frame, and even accepted my insurance. Sterling Optical has made me see better and look great. Great store, I will always recommend them.

Working with Alla was a pleasure! She was very friendly and helpful. She suggested several lens options and I was able to find exactly what I needed here. Thank you, I really liked the quality of their service and would recommend them to everyone.

They accepted my insurance with no problem, which made the whole process of getting new frames much easier. Normally this is a hassle, but here I am happy to report that it didn't happen. I really enjoyed my experience and will always recommend them.

Finding the right pair of glasses can be a challenge, but not at this store. They have so many styles to choose from and I found the perfect fit for my face shape. These guys were very helpful and I didn't hesitate for a minute in choosing my glasses. That's what a pro team is all about. I love it!

I recently had the pleasure of visiting this store for a new pair of eyeglasses. The staff was incredibly knowledgeable about the different lenses and frames available, and I felt confident that I was making the best choice for my needs. The whole process was efficient and easy, and I walked away with a great new pair of glasses! Thank you, Alla.

I went in for an eye exam, and the whole process was smooth and efficient. The doctor explained everything clearly and took the time to discuss my options. The staff was friendly and patient, making the experience comfortable and hassle-free. My glasses were ready on time which is worth an additional “thank you”!

Huge thank you to Yevette, who provided exceptional customer service. She helped me navigate through the insurance process and made sure I got the most out of my coverage. The range of lens options was impressive, and I found the perfect lenses that are indeed game-changers. I have no idea why I haven’t learned about them earlier. Amazing place to shop for all eyecare needs.

Alla at their office in Kings Plaza Mall was amazing! She went above and beyond to help me with my eyewear needs. She took the time to understand my insurance coverage and made sure I got the best deal for new frames possible. The selection of lenses was impressive, and I found exactly what I was looking for. I'm so happy with my purchase and grateful for Alla's exceptional service.

I had a problem with my insurance and could not figure out what was the best thing to do. Alla quickly understood the situation and solved it in no time. She was very professional and polite throughout the process. Thank you for your care!

Had an amazing experience here. The eye exam was comprehensive, and they offered a good price for quality glasses and lenses. Their customer service was excellent, and they handled my insurance professionally.

I recently had a fantastic experience here. I was in need of new lenses for my glasses and decided to visit this store, as it came highly recommended by my mother-in-law. From the moment I walked in, the staff, especially Yevette, made me feel welcome and attended to my needs. They had an impressive selection of lenses to choose from, and Yevette took the time to explain the different options available. I was pleased to find out that they accept insurance, which made the process even more convenient. The store offered me a great price on the lenses, and I couldn't be happier with my purchase. Thank you, I will be back.

When it was time for a new pair of glasses, I turned here for their expertise in lenses. The optician recommended the Precision View HD lens due to my astigmatism. Let me tell you, it was a game-changer! The soft and symmetrical design of the lens allowed both of my eyes to work together seamlessly, reducing the levels of astigmatism and providing me with effortless vision. The wider field of vision was a bonus, and I couldn't be more satisfied with my choice. I am their fan for over 4 years and keep coming back and refereeing my friend here too. Thank you for being so nice each time! The best!

This is the 2nd time I went there looking for a good quality glasses to read and see and for distance, I asked for Varilux lenses, I got something else, when I found out about it, Sue the manager asked for $200 more, at the moment to pay she charged me $220, I was uncomfortable with this Varilux glasses. When I called Varilux customer service I had to provide the glasses info. They told me I had received the cheapest version of Varilux, I am so disappointed about how the supervisor Sue does business.

OMG! I just had the most amazing experience at this optical store! They have a mind-blowing selection of designer frames that will make your heart skip a beat. I found the most fabulous Gucci frames that scream sophistication and style. The staff was so helpful and responsive, guiding me through their extensive collection and helping me find the perfect fit. I will be back for more, and recommend everyone to give them a shot.

Had an outstanding experience! Roxy was incredibly knowledgeable and helpful and was spot-on in picking out the perfect frame for my face and offered a great price. They have definitely created a repeat customer out of me!

I recently visited their store to explore their range of shades and lenses, and I was pleasantly surprised by their selection. As someone who spends a lot of time outdoors, I was intrigued by the Transitions®️ lenses they offered. These lenses adapt to changing outdoor lighting conditions, reducing glare and providing optimal vision. They also alleviate my eye strain and fatigue. I appreciated the wide variety of colors available, allowing me to choose a style that matches my taste. The frames Roxy helped me to choose are also great, and I do really appreciate the very best deal I got. 5 of 5!

It was very thorough. The Dr and staff were all very kind and helpful. The eye exam was very thorough and I learned good information about my eyes and why they look the way they do, something I didn’t know before today.

The store was bright and modern, with sleek displays showcasing the latest in eyewear fashion. The staff was very enthusiastic, and helpful, and greeted me warmly as I entered. As I browsed through the frames, they patiently answered all my questions and provided expert advice on the various types of lenses available. Alla spent an hour with me, to help me choose the best frames, and I now have the best glasses I wore. Amazing experience, good prices, fantastic service.

Let's be real - buying glasses can be a bit of a hassle. But my experience here was anything but! The staff was so warm and welcoming, and they really went out of their way to help me find the perfect pair of glasses. And when I found out that my insurance covered most of the cost, I practically did a happy dance right there in the store. Thanks, you guys are the best!

When I walked into the store, I wasn't sure what to expect. I had been wearing the same old glasses for years and was long overdue for an upgrade. As I started browsing the selection, I was immediately struck by the variety of styles and brands on display. The staff was incredibly helpful and patient, taking the time to explain the differences between different types of lenses and frames. In the end, I walked out with a pair of glasses that made me feel like a whole new person.

Their optical store at Kings Plaza Mall truly exceeded my expectations in every way. From the moment I walked in, I was greeted with friendly and knowledgeable service from Yevette. She helped me select the perfect lenses acc to my prescription and even took the time to explain my insurance coverage to me. I left feeling like a valued customer and would def come back.

When I was looking for a new pair of lenses I found this store accidentally and never regretted it. The staff provided outstanding customer service and everyone was incredibly patient with me throughout the process. They took the time to answer all of my questions and let me try over 20 pairs. Roxy was also able to offer me a great price, which was a fantastic bonus. I highly recommend her and the store for excellent customer service and patient care.

I had the pleasure of working with Yevette at this store in Kings Plaza Mall, and I was thoroughly impressed with her expertise in the latest technology for lenses. She was able to explain all of the options to me and helped me choose a lens that would work best for my needs. Her knowledge and attention to detail were exceptional, and I felt confident that I was in good hands throughout the process. Their collection of frames is impressive too!

I had the pleasure of working with Roxy when I was learning how to put in and remove my contacts, and I couldn't have asked for a better teacher. She was incredibly patient and took the time to explain everything to me in detail. Her positive attitude and friendly demeanor made me feel at ease throughout the entire process. Thanks to Roxy's guidance, I now feel confident in my ability to wear contacts comfortably and safely.

Thumbs up! Yevette was a pleasure to deal with, for the 1st time in the optical store, I was paid so much attention to! She broke it down for me in plain words and explained to me the difference between different lens options. That was amazing! She was very attentive to my prescription, and I got the feeling that again for the 1st time, I got exactly what I needed. The quality of lenses and selection of frames are unbeatable!

I can't express enough how much I appreciate Sterling Optical as a non-chain provider. The personalized care and attention they give to their patients is truly exceptional. Unlike the "puppy mill" chains, they take the time to get to know you and your needs, and provide a level of friendliness that is unmatched. In the past, every time I got glasses from a chain provider, they would always break. It was frustrating and made me feel like I was just another number to them. But here, I've never had that problem - the screws never work loose, and the nose piece never comes off. It's such a relief to have glasses that are durable and reliable. Overall, I couldn't be happier with my experience at Sterling Optical. They truly care about their patients and go above and beyond to ensure their satisfaction. I'm grateful to have found such an amazing provider and will be a loyal customer for life.

Yevette went above and beyond to make sure I was completely satisfied with my new glasses. She made sure that the lenses were just right and helped me choose the perfect frames. And when it came time to pay, she worked with me to use my insurance to get the best price possible.

Amazing to work with. Thorough and knowledgeable staff and they always have lots of options in stock, whether you are looking for lenses or in search of a specific style of frames. Highly recommended!

I have been a long-time customer of this eyewear store and have never been disappointed. The staff are friendly and knowledgeable, the eye exams are thorough, and they offer a great selection of frames and lenses. They even have a rewards program that helps me save money on future purchases. Top positive experience each time.

Oh my goodness, I wish there was an option for 5+ stars. I will never go anywhere else for glasses again. I went in after tirelessly searching for weeks for a pair of glasses that I actually liked. The selection is phenomenal and unlike anything I saw anywhere else. Roxy helped me throughout the entire process, I’ve never had someone take the time to explain which glasses worked for my face and why. She was so patient, kind, and informative. The experience here cannot be beat.

I recently had an eye exam at the eyewear company and the optometrist was so thorough and attentive. They took the time to listen to my concerns and address any issues I was experiencing with my vision. I felt like I was in good hands the entire time. Can recommend.

The setting is very professional with friendly staff. I have been a loyal client for a very long time, and I have never been disappointed with the quality of their work, attitude, and service. They have high quality lenses and take insurance. Check this place out.

Alla did a great job helping me take the most out of my insurance plan, and that’s her merit. I finally have the glasses that really fit me. Lots of stylish options, budget-friendly too. Will be back.

This store is fantastic! I will always come back here and highly recommend it to anyone needed contacts or lenses. I received instant service from the team here, who booked me an appointment immediately. The lady who assisted did a very professional eye exam and explained everything I needed along the way. Overall very happy and got the exact glasses I wanted.

Roxy was kind, and professional, and took the time to explain everything about the lenses and glasses. The insurance coverage was a big help, and the price I received for my glasses was great. Excellent service.

I ordered a pair of special lenses, and they told me it might take a little bit longer than usual to get my glasses, but they arrived in less than a week!!! So efficient!!! The glasses are of very high quality, and I found it‘s comfortable to wear. The staff is very enthusiastic and helpful too. Fantastic experience overall. I will come back.

I recently needed to purchase new lenses and walked into their store. I was blown away by the customer service and expertise of the staff, especially Roxy. She was incredibly friendly, and knowledgeable, and made the whole process so easy for me. She even offered to adjust the glasses I came in with! The prices were fantastic, especially with my insurance being accepted. I highly recommend this store to anyone looking for top-notch service. Very positive experience.

I had a great experience here. The staff was very friendly and helpful, and they offered a great price on my new glasses. The lenses are of high quality and I can see clearly now. I highly recommend this store for anyone in need of eye care.

I recently had my eye exam at this office and was very impressed with the level of customer service I received. The staff went above and beyond to help me understand my options and find the right lenses for my glasses. The prices were also very good, and my insurance was accepted without any issues.

I first came in for my eye exam and was lucky to get glasses at the same appointment. I have a very limited budget, and both reps were prepared to work within those constraints. They were fabulous! Not only they helped me to deal with the insurance coverage, but also went above and beyond by helping me choose frames that fit me ideally! I can't wait to get my hands on these! Very nice experience and indeed affordable offers.

I am really pleased with my experience here last week. I was very grateful they could fit me the very next day, and also made impossible to get my glasses ready rapidly. All the staff was really kind and friendly to me, the frame selection is impressive, and the cost was affordable. The eye exam was thorough, the doc was patient as well. Very good.

My kid was experiencing contact problems when we were visiting from out of state. Yevette, the Manager, went above and above to get my daughter the glasses she needed. Our whole experience was one of exceptional customer service and real friendliness! Thank you very much!

Alla was fantastic! I came for the first time obtaining glasses, so I was extremely indecisive and took a long time, and not once did I feel rushed or pushed; on the contrary, she made sure I took my time and found what I wanted, which was very helpful and had excellent attitudes. It's been a long time since I've had such excellent customer service anywhere. I am very happy with the frames! Thank you for the fantastic offer!

I needed a new pair of glasses and decided to check out this place. Outstanding prices and great staff, who really cares about your needs. They helped me choose the best option and spent a lot of time with me today. I very much appreciate it.

I recently had an eye exam at this office and was pleasantly surprised by the level of care and attention I received. I left feeling confident in my new prescription because the staff was friendly and professional. I will undoubtedly return in the future.

I stopped by today to get a new pair of glasses and was pleasantly surprised by the level of customer service I received. The staff was very friendly and helpful. They even worked with my insurance to make sure I was getting the best price. I am really impressed. Thank you!

I decided to try out contact lenses and came to see what are my options. All of the staff were so helpful and informative. Such a friendly and happy team. After trying out different contact lenses, we found the ones best suited for me. Thank you so much for your expert advice, patience, and kindness, if I could give you more than 5 stars I would!

This store is great! I will continue to come back here and highly recommend it to anyone interested. I received instant service from the team here who booked me an appointment right away. I was assisted by a lady who did a very professional eye exam and help explain anything that needed to be known along the way. Overall very happy and got the exact product I wanted.

Excellent service. Roxy makes you feel welcome, and they really want to help. She is very knowledgeable and based on their opinion and explanation it is easy to make the right choice. They try to accommodate customer preferences and they try to get from the suppliers what you want. The quality of frames and lenses is superb. I highly recommend.

Walked in seeking to replace a pair of glasses that had been reduced to two ineffectual pieces by an accident the day before. Reemerged an hour later thoroughly satisfied, having experienced nothing but exemplary customer service. If what you're after is a range of frames wide enough to cater to any taste accompanied by a pleasant and insightful conversation -- look no further.

I always wanted fashionable glasses and I came to Sterling Optical at Kings Plaza Mall as they have the biggest range of fashion frames in NY. When I entered the store I was greeted by Alla, who helped me find the glasses that were right for me. Alla and the team are doing an amazing job helping people find the glasses they need. I can honestly say this was the best glasses experience I have had in my life. Well done Sterling Optical and team! I will definitely recommend their services to my friends and family. Thank you.

I have been going to their store for optometry and glasses since 2019 and keep going back because of the helpful and friendly service, the honest assessment of my vision, the great selection of frames, and the integrity with that they operate. I recently had an issue with a recent set of lenses and they remade them quickly to get me back on track! Thank you, ladies!

Great customer service. Friendly. From start to finish, they were quick and professional. Finalizing the purchase was also fast which was refreshing because they actually knew how to fill out the insurance paperwork and knew exactly what was needed. Within a couple of weeks, I got my sunglasses with my script in them and they are wonderful.

These are the 2nd pair of glasses that I have purchased from Sterling Optical’s after the eye exam I had here earlier (a very thorough one, btw). Amazing staff and the selection of glasses and sunglasses are to die for. Roxy was very personable and helped me to choose the best fit. Very well-priced and the quality, from the frames to the actual lenses are really good. I will definitely recommend this place to my friends! Thank you.

Alla is the best at helping me find glasses that fit my style. I have purchased 3 pairs for the last year, and I love all of them. The choice is decent, and each time Alla goes above and beyond to help me get a great price! I give her and the store an A+++.

I stopped into Sterling Optical today to have my prescription added to my frames. I met Roxy who was totally awesome and I had a very pleasant experience. She even informed me of an alternative payment plan offer with no interest. I highly recommend this location being she is on staff!

We had the most amazing experience here. Roxy and Alla were incredibly kind, welcoming, helpful, and knowledgeable. They helped me pick out 2 pairs of glasses which I LOVE. I had my 3 young children with me and they treated them so well. Can’t say enough good things. The choice and prices are fantastic.

This was my first visit to Sterling Optical, I was walking around Kings Plaza Mall, and didn’t have an exact intention to buy new shades. But when I walked in, I was surprised by a great selection of eyewear. Staff was extremely helpful with helping me pick a great pair of glasses I really loved, and Alla even offered me a nice discount. I know I will definitely go back to get another pair and make referrals to family and friends because I’m pleased with my look and service I received! Thanks!

I am glad I visited this place. I was treated with respect from the moment I opened the door. Very thorough eye exam. The staff answered all my questions and gave great recommendations. My order will come within several days, I can't wait to wear my new glasses. Thank you.

I have to say Yevette is very pleasant to speak to and a joy to be around. She is funny, kind, and really knowledgeable. She and her team have a ton of experience with customer service which creates a great experience.

From start to finish, this was an excellent experience. Outstanding customer service from all staff members who properly described the exam procedure, and their innovative technology, and answered all of my concerns. The employees spent enough time with us to help us choose new frames and proper lenses and helped with the insurance as well. My husband and I will definitely be back. Thank you for looking after us so well!

Came in looking for a new pair of shades, and was really blown away by how friendly and knowledgeable the girls were! Ended up picking out 2 pairs of glasses, one clear and one shades, both from premium brands. The price they offered was really good. Both pairs were ready in 3 days, and the lenses are phenomenal - super happy with the quality.

I found this store accidentally when I was shopping at Kings Plaza, and I totally loved it. Alla was very nice, and I loved how creative she was. I ended up putting clear frames in a Gucci sunglass frame and they turned out phenomenally. The lenses are noticeably higher quality than the last retailer I purchased from and the quality of the frame and lens is second to none. The turnaround time was almost immediate, and I got updates along the way. I’d recommend checking them out.

I picked this place because it was nearby and had good reviews. I'm glad their name popped up. Roxy was more than courteous and incredibly knowledgeable. Helped me pick the right frame and lens size to eliminate a reading angle issue I had with my old glasses. No reason for me to look elsewhere. Can recommend.

Love this location! The prices are reasonable even when not covered by insurance, and the staff makes me feel at home. They are so good with my son and all of his needed adjustments, he is kinda excited each time we plan to go there. Thanks, guys, it is a pleasure each time.

They totally lived up to their reputation. Alla was absolutely wonderful and helped us with the insurance too. The team is so friendly and helpful. My wife and I left and said "Wow that was the most amazing service ever." We wouldn’t go anywhere else for glasses or contacts in the area. We felt like we were being welcomed into a loving family!! Incredible!!!!

Very positive experience from welcome to see you next time. The staff is fun, personable, and exceptional in their crafts. The choice of contacts and frames is decent, no matter the mood and budget I can find something that I love. The best anti-stress for me. Thank you!

I was recently in Brooklyn visiting family over the vacation, when I ripped my last pair of contacts. It was a struggle for me to contact my eye provider in Cali to assist me somewhere in NY. Once I found Sterling Optical, they truly went above and beyond to help! Alla was extremely professional, and friendly, with amaazzzing service! She really helped me in getting a pair of contacts quickly. I was able to see and enjoy the rest of my vacation because of them. Thank you Alla for all your help!!!!

When I broke my glasses, I was sure I was going to have to buy all new frames and lenses. I went into Sterling Optical at Kings Plaza and they were able to find a great pair that fit my existing lenses. I was in and out in less than 10 minutes. The staff here are always kind and go out of their way to help you. Fabulous service, thanks.

By far the greatest service I've ever received at opticals was at this location. I came here for a check-up, contacts, and lenses. Long story short, my insurance was messed up, and as a result, my glasses couldn't be invoiced appropriately. My insurance was resolved after two months. Yevette and Alla worked very hard with me to get everything cleared up so that I could obtain the greatest offer possible. They followed up, took notes in my chart, and didn't leave anything out. Thank you to everyone at this store for providing such quick and polite service. I 100% recommend!

The lovely ladies at Sterling helped me out while I was extremely stressed out from breaking my glasses. They were so patient with me and helped me get new frames and get them adjusted in 1 day! Called me back the next day as everything was ready, and I came in to pick them up. Fantastic friendly service! Thank you!

Sterling Optical rocks! Come here for my yearly eye exam! Staff is always polite and professional. From the lady who is doing my eye exam to the manager that ordered my contact lenses! They are awesome! I highly recommend them!

I have been going to Sterling Optical for 2 years since I moved to Brooklyn. Have had glasses, temporary contact lenses for snorkeling, and more recently referred for vitrectomy and cataracts. The front desk people always remember me no matter how long I have been in. Roxy is easy to talk to and I totally trust her advice. The care is personal and tailored. Highly recommend to anyone.

The best eyewear experience I have ever had. Friendly, very knowledgeable, helpful staff. VERY accurate eye test and prescription. The BEST lenses I have ever had - Alla recommended to try Precision View HD for my astigmatism, and it is another reality, I think. BRILLIANT customer service. THANK YOU!!!

Excellent - these guys were very helpful/professional and I got 2 pairs of designer glasses (one pair bifocal) on my insurance without having to pay a cent! I recommend these guys as being excellent value for money and providing excellent client service. The frames are fantastic, love them both!

First-class service and optometry needs in a great location. Have purchased several glasses from the team at Sterling Optical, and Kings Plaza Mall is my favorite location - everyone here is always fantastic to deal with. Great advice as well, no hard sell and genuinely care. Very competitive and have a huge range of top brands and really rare but fantastic lenses. Kudos to the team, and Alla in particular.

Alla answered every question I had in the most informative way and gave me multiple options to choose from when it came to getting new glasses. She was very kind and patient. I spent almost an hour there and finally made my choice. I appreciate her efforts very much!

Great prices, amazing service from Alla and Roxy, who are always helpful in explaining the range of lens and frames that suit your budget. Alla always makes my kids feel welcomed and treats them as family too. Thank you!

Got my glasses here and I love them. They are of great quality and most importantly the staff is amazing and always so nice - they make me feel comfortable. Also, they offer great deals. Overall, I will recommend anyone to give them a try. Seriously do it, you won't regret it.

I picked up my glasses today. The member of staff, Roxy, was most helpful - she is a credit to your company, and I would like to thank everyone for all the help they gave me - appreciated. My new glasses are perfect.

What a lovely team and an excellent level of customer service. They have a beautiful range of chic stylish sunglasses and very helpful staff. I have two young children and the staff was wonderful with them when I was choosing glasses. The advice given is helpful and honest, and they are very customer-oriented. I feel the service is very personalized which is refreshing nowadays with so many large retailers around, it is lovely to have a more personalized service. I will certainly be using them as my opticians as well as for any future glasses purchase. The staff member I dealt with, Roxy, was extremely helpful. Many thanks for the great service.

If you're looking for a great selection of glasses, this is the place to go! They have a wide variety of frames and styles to choose from, and the staff is always willing to help you find the perfect pair.

The Dr. examining me farted. Didn’t say anything. The person writing up my order said to me, “I see you always get the cheapest glasses”. I said last time I got glasses they were $400.00. Also the three other people working in this office, stood around talking loudly about personal stuff and laughing so loud I heard them in the exam room. These things are rude, unprofessional. I get my contacts from America’s Best always.

We paid for glasses then they closed down and with no notice or call they held my daughter’s glasses for 6 months and offered no compensation. The Spanish woman at the front seat is very rude and and is uneducated in what the company has to offer. She has no customer service skills and I have felt with this company for 23 years always happy. She made the experience horrible for me and my family and when I asked about compensation for the glasses being held hostage they rudely said it’s not their problem. She then shrugged her shoulders and walked away. Some people need to be held accountable for the way they treat the customer and I am never one for complaining.

I have been a loyal and satisfied customer of Sterling Optical (located in the Tysons Corner Center Mall in McLean, Virginia) for well over a decade. I was first drawn to the particular store by their high quality and wide selection of attractive eyewear frames. Throughout the years, whenever it was time to replace my lenses with a newer prescription, repair a clumsily abused set of eyeglasses or simply change “my look,” the staff of Sterling Optical at Tysons always proved attentive to my needs and very helpful in guiding my frame ware selection.

Rude, unprofessional staff. Billed medical insurance instead of taking vision copay for eye exam, after I adamantly told them they were incorrect, and I noted it on intake paperwork not to bill medical. Next, they coded a wrong reason for my next eye exam appointment for glasses, then argued with me as to the reason for the appointment when I arrived. Doctor did perform exam and apologized for their mistake.

About two weeks ago, I went to Sterling Optical on Hylan. I’ve been to numerous eyeglass stores before, including privately owned stores and franchises however my experience with the staff members here was amazing! A young lady Lauren made my visit enjoyable. She really went out of her way in explaining the different kinds of frames that were in my budget and also provided me with other options as well. I appreciated her patience- this was my first time getting glasses so I was definitely a fish out of water and had no idea what I was looking for.

The store at Rockaway mall in Morris County NJ filed a claim for glasses for me which were NOT the glasses I requested. I needed to fill the bi-focals so I could drive and they got me new readers instead hence using up my benefit for 2 years. So now I can’t drive because they screwed up. They would not give me the name of the people who filed for these glasses so I could put in a formal complaint because they say HIPAA laws say they can’t tell me. Ummm this is MY ACCT that you used to get money for something I did not order and now I can’t get glasses. I got a letter from my insurance which clearly states they requested coverage for something I did not request!

I would not recommend Sterling Optical in Ithaca. Rebecca, the store manager(?)'s customer service is awful and she does not uphold policies clearly written on her store's receipt and on the store's website. Read for more information. I went into Sterling Optical last Thursday (May 4, 2017). My glasses had broken and I needed a new pair. The lady at the front desk was very nice and doing her best to help, but the manager(?) of the store, Rebecca, was very unprofessional. I was trying to talk to her and instead of coming to the front to talk to me, she was yelling to me from her office in the back.

The moment I walked in I had the feeling I made a mistake. Women behind the counter were very aggressive in a way that you don't see at optometrists. The doctor examined me without the least bit of friendliness--when she left she didn't say one word. She turned and walked back to her office. I was given a pair of contact lens to try before I ordered. It took me a while to try them and once I did I realized I couldn't see close up at all, couldn't see my iphone or read at all. I went back to Sterling Optical Kings Plaza to tell them. As I walked in the women behind the counter looked unhappy to see me. I told her my issue. She looked at my receipt and said, "You had the appointment in Feb and now it is May." I apologized. I told her no one said there was a limit on when to return. It felt that they make up rules as they go. She had no explanation as to why. She was upset that it took me so long to come back. She said something that made no sense at all.

This is the worst optical business I have ever seen. No customer service skills, did not help me with my insurance, eye exam was horrible. Now I'm practically blind till I can afford a new pair. They have no compassion for anyone!

I have used Sterling Optical for several years. They are very professional and friendly when you enter their store. They know me each time I walk in and treat me with respect which is a great customer relations. I have always had a good experience when going there. My appointments are always on time and done in a quick and timely fashion. My vision is the best since going there. I have been to another chain (won't mention any names) but they really messed up my eyes to the point I had to go to an eye specialist to correct the problem. Here at Sterling I have NEVER had any problems with getting fitted for my correct vision. I recommend them to all my friend. Well done Sterling!! See you my next eye appointment.

Went to this site for contact lens fitting for my sons. After the "Doctor of optometry" (not an MD) examined them, she said she only prescribes daily lenses for any kids under 16. I asked her why, which she said kids are not responsible and get more infections. She was worried about her license if they got an infection. I asked her for any research which would back that up but she had no response. I expressed my concerns for cost as well which she was not sensitive about. I left stating I would see how my sons handled the responsibility and would discuss at follow-up.

I bought a pair of non-prescription (off the shelf, NON-custom order) sunglasses at the Sterling store in the mall in Ithaca NY. Due to the lighting conditions in the store, it was difficult to see myself in the mirror. When I got out to the parking lot car and looked in my car mirror, I decided to return the glasses. The store, however, declined to reimburse the money paid, stating that it was store policy to only give a store credit. I live in a different state and was only in Ithaca for a few more days. None of the other items in the store were of interest to me. The store indeed had a sign advising of its no returns policy, but it was placed on the back wall and not at the counter where customers pay and might more readily see it. The receipt also stated the no returns policy, but it was handed to me in an envelope and I did not immediately open the envelope to look at the receipt when I paid.

Had prescription filled on a pair of my own frames twice spent close to 500.00 and now are broken after 7 months, I was offered no solutions only a bad attitude! Warning to all buyers - I was told I was going to Hell when I told them I was reporting them to Better Business!

STAY AWAY! from the Menlo Park Mall (NJ) location - I wish someone would have warned ME. This place needs to be shut down. They take advantage of clients and expect you to be an idiot! Despite the fact I have a vision plan, I was told I had to pay for my exam since the Dr performed an additional test on.. funny though, since I did not authorize any additional tests and was under the influence I was taking the standard test. During my test, I kept stating that neither choice (option 1 or option 2, etc) was clear but was told to "just pick one". So assuming a Dr knows their stuff I continued. Lenses were ordered, which took a pretty long time honestly - over a week. Finally when I was called to come in, I tried the glasses on and you know that nauseous feeling you get when wearing someone else's prescription glasses? I experienced this because they were WAY OFF! I could not see a thing and felt as if I was going to vomit.

They gave me broken glasses. The sales people said it wasn't their responsibility. The part that winds around my ear is painful and unhinged but they would not order me a free replacement. They said it was just how it is. I will likely try to order another pair because I like the frames (and the price--I'm unemployed right now) but they keep saying after only a year I have to get examined. I shouldn't have to. If I want a duplicate pair, I should be able to order it without them giving me crap. They definitely are more interested in talking to each other than actually giving my concerns attention but I don't go there to make friends. I need CHEAPIE glasses because of my situation.

I purchased glasses and although the RX was correct, they made me feel like I was walking downhill. They also needed to be re-tinted. When I tried them on in the store, and told the optician how I felt, he said it was all in my head! I have had distance glasses for years, and when they were made correctly, I never felt like that. I am NOT a crazy lady. Nastier store owners, I have never dealt with. They have the glasses, I didn't get the refund, and my credit card company is even having trouble with them. Corporate CANNOT help as the individual stores are franchised. BEWARE! If you need glasses, stay far, far away from them.

STAY AWAY FROM THIS BUSINESS. Groupon rate of $55.00 for eye exam and 3 month supply of contacts was advertised. I called the store to make an appt prior to purchasing and store rep said they will honor the Groupon rate. I told them I wear Acuvue brand and the owner said the contacts showing on Groupon rate is for "Sterling Brand contacts." I told him I wear Acuvue but I will try it since it's included with the promotion. After the eye exam, the doc told me Sterling contacts are only one diameter size and it doesn't fit with my eyes. So at this point, I need to pay $95 for ANOTHER eye exam specifically for Acuvue that I have been wearing forever.

Sterling Optical, Bay Shore, NY sold me used glasses with the wrong lenses. I ordered Crizal lenses. All of my glasses have Crizal lenses. When I picked them up, they failed to give me the authenticity card and cloth. I overlooked this, giving them the benefit of the doubt; after wearing them just a short time, I could tell these absolutely were not Crizal lenses. I called Sterling Optical and told them, and their response was, "oh, okay, we will order the Crizal and call you when they are in." They totally KNEW that gave me cheap lenses and were caught in their shady maneuver.

Glasses were purchased in West Seneca, NY in June 2014. In Oct one lens was scratched. A week later I went to pick them up. The replaced lens had a bubble in it. Another week and I picked them up. In April 2015 I mailed them to NY from TN where we now live. Both lenses were chipped in the corners where they sat into the frames. 10 days later while in NY I went to check on them, they never called me. I was told I had already had them replaced and their guarantee does not start at the replacement date. I didn't even get a year from the glasses. I loved the frames, I had to purchase another pair (in TN). Even Walmart and LensCrafters have better replacement policy. NEVER AGAIN!!

My experience with the Ithaca, NY Sterling Optical has been bad from the beginning. I went to select a pair of frames, and found that the selection was very poor with a lot of cheap brands. The display frames were filthy as if a hundred dirty hands had handled each one, and the store generally very unclean.

I purchased glasses frames and lenses from sterling optical in bay shore NY. These lenses are developing spots and staining. Whatever this defect is I have never experienced this with any other varilux lenses I have owned.

Save your Money - In Dec 2014 I had an eye exam and purchased a pair of transitional lens glasses. After trying for a week to get use to the new glasses I returned to the store and was told there was nothing they could do right now that the glasses were correct and to return after the holidays because they were too busy. I returned to the store this week only to be told that maybe transitional lens aren't for me and that I should try a single strength lens (i.e. reading glasses). They would not give a refund for the difference in the cost of the transitional lens glasses versus the single strength glasses. I wound up paying over $600.00 for Reading Glasses. Take your money elsewhere to get what you pay for because you will not at Sterling Optical in Bay Shore.

Don't go here for your glasses. This is by far one of the most poorly-run businesses I have ever made the mistake of going to. Terrible customer service, rude manager, and if you are in need if quality eyeglasses look elsewhere. I attempted to resolve my issues with the store manager and she did nothing. She was so rude and did not seem to care about losing a customer. Don't take it from just me though, look them up in BBB's report and you will see for yourself. Run out of Sterling Optical and take your money elsewhere. Here is my whole story:

I had an eye exam done on 7/24/2014 at the Ithaca, NY store. Was charged for the exam when I shouldn't have been and a month later I am still waiting for my refund. I will never go to that store again.

I have been going to Sterling Optical for years. All four members of my family wear glasses or contacts. The last time I went to them my PD was measured incorrectly resulting in lenses that made me dizzy, caused headaches and made me nauseous. I returned to the store three times to have them adjusted (not knowing anything about PD) each time I went, I was told that there was nothing wrong with the lenses and that I would adjust. I struggled and after a few weeks just started wearing my old glasses. I was not aware that someone MANUALLY measured my PD, no machine was used nor we're my records for every previous year checked against the NEW measurement the woman got. Your PD could change over time, but only at most by 1mm.

I got my glasses from Sterling about 1 year ago and nothing BUT trouble with the glasses AND the manager there. I had to bring my glasses in 7different times to get them fixed and to this day, they STILL aren't fixed right! I got the lined bifocals, the lines aren't even and I can't even see correctly out of them. After 7 times of me going in to have them fixed, I told the manager that I wanted my money back and that I was going somewhere else to get glasses. She told me that it was against store policy and that they would fix them correctly (which they didn't do!). They didn't even give me ANY of my money back. I contacted their headquarters, but I never heard from them. I wouldn't recommend them to my worst enemy!!! They should be shut down!

Sterling Optical on Lexington and 78 St., NYC. Salesperson assured me the very expensive (progressive Varilux digital) lenses would be replaced if unsatisfactory, as per policy. After getting new glasses, I found that distance viewing with left lens was blurry. I went back to ophthalmologist for re-examination and the prescription was confirmed. The technician also verified prescription on lens is correct. I believe lens must be cut wrong. Depending on the tilt of my head, I can see clearly out of one lens at a time, but cannot see clearly out of both lenses at the same time except for reading distance.

Brought our eyeglass prescriptions from our opthamolgist for my family to Sterling Optical in Bayshore Mall because they took our new insurance. He kindly said we can get free eye exam as our prescriptions were a few months old. After all said and done he changed all of our prescriptions. I asked if this guy was a real doctor? He assured me he was with 20 years experience.. I proceed to purchase them, $600.00 for all three pairs. A few days later we pick up our new glasses and not one of us could see out of them. I kindly said redo our glasses to my original eyeglass prescription that I brought in from my own eye doctor and they did.

On 03 October 2013, I ordered a pair of glasses for my son. Payment cleared on 05 October. I had to make sure that I called them to clarify information because I had a clear impression that they were not focused on serving me as a customer. My first hint was the fact that I had to return to the store after walking out without a receipt.

I called to make an appointment and I ask the girl on the phone 3 times the price of an eye exam and she stated they started at 69.99. I asked what would make them be more and she told me why. I took my son there under the impression that the exam will be no more than $69.99. It was 109.99 and I could not get anyone to tell me why it was that much. I was never offered any specials that they offer on the internet or in the stores. His visit ended up costing me 169.99 for an eye exam and a 3 month supply of contacts. I will never ever go back nor refer anyone to this place.