Cohen's Fashion Optical Reviews

The manager, took my frames in good faith to adjust the arms. However, one of the arms broke after adjusting them. No problem, she ordered a similar frame. I paid for the lens which cost me $215. I had to use my glasses, with the broken arm, until my replacement... I was also told that I was eligible for my annual exam for a new prescription.

Using my voucher I was given a discount using my own frames. I was confident with the previous services they have provided. I ended up paying an additional $580 using my voucher, and for the purchase of lens, using my own frames... It took over 2 months, and I ended up using my last year's prescription, because in the new prescription, I could NOT see. Each time the glasses came back from the lab, it was drastically different from what the doctor prescribed. It is now November 11, and I went to try on the last NEW frames she ordered for me, on September 06…unbelievable. The arms were so stretched out that it was unable to stay on my face.

Additionally, the lens were too thick for the thin lens I purchased. The manager started debating with me and stated that the lens were thick because of my prescription, and that the frames were already sent back, which was also untrue. I’ve been wearing glasses my entire life. She brushed me off, saying that she was going to call the lab when she was available. I am still waiting for the frames, that she replaced. Not only is this frustrating, but a waste of my gas and time traveling back and forth. The manager was unprofessional, overwhelmed, and treated me unfairly. I would NOT go back or recommend anyone there.

am stuck with glasses that I cannot use and insurance will not pay for another pair before two years. The photo is included of the work. I left realizing that they did not want my business and they did not want to serve me, this is the area Of Times Square. A very commercial area. They did not want Want my business from the very beginning nor did they look kindly on my insurance even though they said they took it. Please look at where the bifocal is in the frame. That is very unprofessional work and I cannot walk Without falling or keep them on too long without a headache. The insurance company and I were robbed.

They had been in the process of hiring new local American (the old Cohen's brand sends out to China!) prescription eyeglass providers, the reasoning behind the exceptionally long waiting time. The **'s had started out at this new location with an overload of difficulties and now seem to have worked through the worst and are back on track with their previously acclaimed first-rate service. I will be back! I recommend that those who have been satisfied with the old Cohen's at the Mall to please give them at their new SLW location another chance.

They will also do a bait and switch on you with your insurance for the exam of the optometrist. The routine eye exam that is included in your eye insurance package for which you paid the 10 dollar co-pay will not be charged, but they will try to make the routine examination a medical exam by trying to get all different scans and then claiming to your normal insurance, as they provide a much higher reimbursement. No wonder that our insurance premiums are going up with all these insurance scams.

I wanted more than merely a vision test, more than what only meets the minimal requirements necessary to sell me a pair of glasses. If you are like me and are interested in getting a thorough Medical Eye Healthcare Exam, our choice is much more limited. You see, Chain Store Vision Centers hire “employees” to conduct a superficial “vision test,” that's just enough to meet minimal standards to sell a pair of glasses. They are Corporate Employees who are only working for a paycheck. They have no ownership interest in the practice. The Optometrist has no patients of their own, as the “patient” is the “customer” of the Corporate Chain. So, if you want to be merely a customer, and if you only want a vision test, go to one of the Big Box or Corporate Chain Stores.

And do not think that a Vision Test” is the same as a comprehensive Eye Exam. They are not. A Vision test is performed to help the provider sell you a pair of glasses. The purpose of a comprehensive Eye Exam is to determine the health of your eyes; all the different parts of your entire eye system. As I said, I wanted more. Getting up in years, I wanted a professional, comprehensive, medical eye healthcare examination, not just for my Vision needs, but for the “health” of my entire, complicated, eye system. I checked out different eye care practitioners looking for an affordable, local, highly competent Optometrist in whom I could trust the care of my eyes. That is why I became a “Patient” at the Durante Family Eye Healthcare Center at Cohen Optical.

I started out years ago at the Jensen Beach, Treasure Coast Mall location and now, for the last 2 years, I have been going to the newly opened, ultra modern, Port St. Lucie West office. It’s also closer to me. Dr. **, Sr., OD, who still heads up the Jensen Beach office, has been in practice as a Board Certified primary eye care doctor for over 43 years. His son, Dr. Daniel **, OD and nephew Dr. Justin **, OD, both Board Certified, staff the St. Lucie West office. They are not Corporate employees. Their Cohen Optical locations are Doctor owned, Family owned and operated, eye care centers. As their patient they have a personal interest in me and my health. I am their “patient” not a “customer” of a Corporate entity.

I trust these doctors to look out for all my eye healthcare concerns. Together, these medical professionals and their courteous and highly trained staff, perform comprehensive eye care services not only to correct my vision but, with the use of their state of the art technology, they provide me with a full, in depth examination in order to afford me early diagnosis of any eye infection, disorder or disease, and if necessary, to provide any necessary treatment. Oh yeah, also a Rx for my glasses.

I recently needed to consider the use of specialty contact lenses. These Specialty Lenses can cost over $1500 for each lens and you won’t find healthcare providers at the Big Box or Chain stores that are trained and Board Certified in the fitting and care of these specialty lenses. At Cohen Optical there is Deborah **, Board Certified Optician whose specialty is the care and fitting of these Speciality Contact lenses. Deborah is a highly trained, competent and knowledgeable Optician, with a compassion for her patients that is hard to find these days. All the Doctors and eye care professionals at the ** Family Eye Care Centers of Cohen Optical will never “rush you through” an appointment to get to the next sale, the next customer. They treat you like the medical patient that you are and they take all the time necessary to explain to you, your individual eye health in a way that you can fully understand.

No big medical terms used simply to impress but down to earth, great quality medical care for your eyes, by highly trained eye care professionals who care about you. I only have one pair of eyes and I want to do all that I can to preserve my eye health and my vision. That is why I will continue to entrust the Doctors of the ** Family Eye Care practice to look after my eye healthcare. Obviously, I highly recommend them.

Joseph W. **

St. Lucie County

My first thought was they didnt get paid - serves them right- but then I looked at my bill and realized they collected upfront, from me. I think filing a reimbursement claim for services already paid is insurance fraud!! Both of my insurance plans were verified before my exam so we knew I had frames, exam, lens benefits. I thought my portion of $1000 was high but trusted I was only paying the net amount after insurance. I was wrong. On top of that the prescription has never been right. Shame on them!!!

So I get a call the 11th that the glasses are ready, I then go the next day and pick them up in my vehicle. I get in the store and I'm given the glasses in the case with the original sunglasses lens as well since I got the Clubmasters RayBan. Now since I was Parked in the bus lane I went in and out and forgot to get an itemized recipe and a Certificate of authentication that you would get when you buy an authentic Transition Lenses. Everything looked great at first but then as I'm driving away I'm in my vehicle while the sun is out and nothing is happening to the lenses. When I get home as I'm outside I put the glasses in direct sunlight and the lines barely had a tint (first red flag). I then call the store and explain that I left in a hurry and forgot to get the receipt and the authentication card so I could register the lenses with transition for the warranty. They said they will email it but never did (2nd red flag).

By this time I have seen video comparisons on transition vs generic ones and the one I had was acting like a generic one. So, I go the next day around the time they open and got the itemized receipt which had transitions as one of the items but didn't say which one. I also ask for the certificate and she doesn't even know what I'm talking about (3rd fed flag). I then tell her that I have transition lenses and that they even though they are 4yrs old work better in the sun than the new ones. She tried to brush it off by saying that there is a 1 week curing period (4th red flag) which there is not such thing.

After trying to give all the excuses to take them as is I see that there a transition lenses branded UV light. So I tell her to test the lenses there. She puts them under the light till it shuts off and just like it happened to me at home with the sunlight it barely got a tint. I then showed her the video I saw for comparison. She quickly went to the conclusion that the lenses were defective.

I left the glasses and waiting for the manager to give me a call which took her 4 hr to do. Which buy this time I've already called my CC to have them charge back the transaction. The manager tried telling me that I signed knowing that they don't do returns only store credit and I was like "OK, well you have to deal with my CC" (which AMEX is awesome in dealing with this type of **). I got my money back the very same day when I called Amex and explained them the situation.

In my opinion I feel these guys are not only charging insane amounts of money for "Transition lenses" but they are giving you Generic brands on top of that. I ended up going to Lenscrafters which actually own Rayban/Transition Lenses and got everything I wanted for $287. If you got this far I hope this is a deterrent for you in doing business with these people. Thanks for reading.

A month later her regular pair started to come apart and bend. The optician refused to fix them and tried to get me to buy a new pair. I then took out the progressives and asked him to switch the lenses (same frame different color). He swore they would not fit and again tried to sell another frame. I went to Visionworks (where we went for years) and they switched them for free as they remembered us. I just went today to get mine adjusted and again this rude optician refused and claimed I needed to buy new frames. I just bought these in January and they didn’t even last 6 months. Run from this store as I will be canceling my insurance and never go back there again.

Yesterday I received a call stating that the lenses had arrived. I was given the hours and days that the work could be performed. I was also told to expect a one hour wait time to have the new lenses fitted to my frames. Today I arrived at opening to have the work completed. I had to wait 15 minutes just to hand my glasses to the employee. That employee informed me that there would be a three hour wait. Three hours later I did receive my glasses and they are performing as expected.

Overall this was a terrible experience. There was minimal seating and the facility was overcrowded making social distancing impossible. The staff was overall very nice and accommodating however there was one middle aged man with a crew cut who was gruff and very unpleasant. It was obvious that he wanted to be anywhere but at work and was not shy about taking it out on the customers. Their system of managing the flow of the work seemed to be adequate. The volume of staffing was completely inadequate to keep up with the system.

The address of this branch is 117 Orchard St. New York, NY 10002 P:(212)674-1986 cfo001@cohensfashionoptical.com. I read so many complain and bad reviews about consumer who got robbed like me on many website. As a consumer I think we should do something to stop this scam from well known company. It is so shame that they think nobody can do anything because they are a big company.

I can’t tell you how disappointed and how awful this place is. He told me last week, "Come in. It’s no problem and I’ll fix everything no problem." When I came in today he was absolutely rude and told me too bad I have to pay a fee. I’m sorry but that’s not customers. That is the worst customer service I’ve ever experienced and I will never walk back into that place and I recommend everyone to shop around. They will overcharge you and they will not give you the service you deserve. We all spent a lot of money on our eyesight. And they took advantage. I have never been angry enough to write a bad review on anybody. But this place is awful and their sales person is the worst and their eye doctor is not so cool be there. He gave me the wrong prescription. So I give them zero stars. Don’t go there. They’re terrible. They make you give them one star automatically. But they’re below One star. They're zero.

I refused to take the glasses and asked to speak to the store manager, **. **, the store manager, at first was apologetic and tried to blame the saleswoman I had spoken to originally for not explaining to him what to do with the lenses. Then he tried to say that it was his fault and tried to convince me that he had replaced the lenses with the same lenses. When I asked him why he had not contacted me to get clarification he replied that he “doesn’t like to bother customers by calling them”. I was baffled and upset. It was already 40 days since I purchased the glasses and I still didn’t have what I ordered. George promised that he would again replace the lenses (he never did the first time) and promised again to remove the purple anti glare coating h and again promised to contact me in 3 more weeks.

I walked out of the store upset, empty handed and I had zero trust on this store. When I reached my car and after sharing my experience with my husband I decided to cancel my order altogether. When I called the store less than 10 minutes later I was informed that ** was gone for the day. I told the salesman that answer the phone to cancel my order all together. Several days later, **, the store manager contacted me stating that he was “calling me back” and when I told him I had contacted my credit card to cancel the charges he became angry and told me I was wasting my time because he was an expert in dealing with banks. He said I was better off dealing with him. To make a long story short, the charges are still in dispute. Cohen’s Optical has the glasses since September 5th and apparently want to keep the glasses and force me to pay for them. ** doesn’t reply to calls or emails.

In addition, when I made the purchase, **, the saleswoman, failed to give me an itemized receipt so we never knew what we were charged for. It took several calls and emails to finally get a receipt. I have filed a complaint with the NYC BBB and I am about to go to small claims court. Do not buy glasses in this store. They aren’t honest and they will add stuff to your glasses that you do not request just to add to the charges. Read their store policies, which aren’t visible anywhere and the salesperson won’t discuss with you. As you can see from my experience, they refuse to fix their mistakes. They do not care about customers and basically they just es t to steal your money.

A few months later while on a call with EyeMed I learned that Neila didn't apply my EyeMed insurance to my purchase. I never received an itemized receipt from Cohen's, just a Visa receipt for $1,997. Neila was busy when I bought the new lenses. She said she would send it to me via email. Except I never received an itemized invoice from Cohen's. Each time I returned to Cohen's to pick-up my glasses, 3-different times, I asked about my invoice and each time I was told they would send it or that it was sent.

I went back to Cohen's when I realized my insurance wasn't applied to demand they submit my EyeMed insurance. I wanted Neila to refund the amount she charged me on Jan 29 and resubmit the purchase for May 4 with my EyeMed insurance applied. Neila refused stating 6-months had passed... it was a little over 3 months. Neila insisted that I had to go through EyeMed to apply my insurance benefits to that purchase. I called EyeMed while at Cohen's to see if they could assist me... Neila argued with the EyeMed rep to no avail. I then got on the phone with EyeMed to discuss my options. I was told to file a complaint.

Upon hearing that Neila conceded to giving me a refund of $362.40, that left me with a bill for $1,634.60, for 3-lenses. A few weeks later I received a reimbursement check for $855 from my Flex account, apparently Neila submitted a claim for May 4. I called EyeMed to inquire about the sum of the check since it did not reflect what I paid Cohen's...I was told that Cohen's submitted a claim was for $1,069, for 20% off additional frames and add-ons which is included with EyeMed's insurance plan but is not paid to the provider.

EyeMed said they do not reimburse their providers the 20% discount they give EyeMed customers, that is part of the provider's agreement with EyeMed. So, I received only 20% of $1069, ($855.20) because that is what Cohen's said I paid... I still have not received an itemized receipt. I have no idea what they charged me for or if it was what I received... If you plan to use Cohen's Optical and you have insurance make sure you know what your plan includes and make sure you have an itemized receipt. And one more thing after receiving my new lenses in my old frames I noticed whenever I cleaned my glasses a tiny piece of eyeglass tissue would get stuck in the titanium rim on one side of my eye frame.

Sure enough my eyeglass frames had a hairline fracture. I returned to Cohen's to show them the break in my frames... I did not have that fracture in my frames when I gave them to you Cohen's. I was told they own their mistakes that I must have done it. Neila said she would give me a discount on a replacement frame. I went online and found the same frames for a lower price including shipping than Cohen's discount. My advice is to be very careful when dealing with Cohen's or any Optical Chain....

I so far has spent over 2 weeks getting this matter resolved and yet no one is decent enough to acknowledge the mistake and cancel my transaction as per my request. Customer service line is not reachable only vm at least the times I tried. I sent an email and what I was told is that I will be contacted by the store which I mentioned that the store promises me to call back and never do. Then when I am contacted from the store I am sent on a conference call with the financing company to being lied to again and lead to believe that the $50 is an application fee. Which is not as per the lease agreement sent to me via email. Complete incompetence and shambles service... Will never ever recommend anyone to be their customer and won’t recommend having any sort of deal without any written clear confirmation of you had to deal with them... Yet I am chasing the store and the company for a payment and action I was conned into getting!