Cohen's Fashion Optical Reviews

These people are straight up trying to rob people. I came to this establishment in good faith thinking I wasn't going to be ripped off. I mainly came here for an eye exam and ended up getting the pair of glasses that I wanted since I was there. Now I'll start by saying that I have a pair of glasses with transition brand photochromic tech which is what turns the lenses dark when exposed to UV. So not only did I understand the superiority of that brand compared to others including generic ones but I know the length they go to by showing the authentication of the lenses as well. Well long story short I end up spending $722 with my Amex CC for all the works it including Transition XTRActive which work inside vehicles with one of the reasons I wanted them in the first place. (Mind you I have insurance so I don't know how it was that price but regardless I was willing to pay since I'll get what I wanted.)

Cohen's Optical has many locations. The Walt Whitman Mall Optical had a extremely highly energetic expert that assisted me her skills in knowing what frames fit my personality, shape of my face and price. Elita is the one to take you from start to finish in complete start to finish. Elita went the extra mile, literally and met me at their Commack store for an in person state of the art vision test since one was not available that day in the Walt Whitman Store. I really was taken aback and asked Elita "are you for real." She is exceptional! So after looking at other Optical centers I highly recommend Cohen's Optical for Elita will fit your personal needs. I even purchased a second pair. You will not be disappointed. I am very delighted to have met Elita. She is an asset to Cohen's and her clients!

I hate the fact that my optical insurance is only accepted at Cohen’s fashion optical. I have been to the Patchogue store 6 times over the last year. The staff especially the optician are rude. My Daughter 13 year old needed new glasses for distance. We were talked into progressives as they will help her see the board in school. I also ordered a regular pair of distance only glasses for her. I was told that if the progressives didn’t work out I can return them and they would put single vision lenses in them. They neglected to mention paying more money. With my insurance I spent $500 on both pairs. The progressives made her dizzy and gave her headaches. When I tried to return them after a week I was told I would have to pay for new lenses. We left with a useless pair of glasses as I refused to pay more.

I had an eye exam done by Dr ** and she totally screwed it up. With her prescription I ordered glasses but could not wear them, I felt faint and everything was spinning even after a week of trying to get used to them. So I took the prescription, my old and new glasses to a different eye dr to find out that the prescription is all wrong. Now I am faced with a double expense of ordering new replacement glasses and paying double. Laura ** promised to take care of the situation but 2 weeks later she is not even replying to my emails. This company is a total fraud!

Maybe couple of years back Cohen's Opticals, Stamford, CT was so good and staff is so helpful too. But nowadays I am not happy with their service. I was offered an appointment for 4pm on that day to have my exam. I arrived 15 minutes early but waited almost 2 hours past the appointment time to be seen for the exam. On top that, the eye doctor is just sanitizing the surfaces he is using and touching, however I didn't seen him cleaning/wiping the other side of the equipment where patients sits and put our face for eye testing. At least he didn't gave me a wipe to clean up myself.

I opted to utilize Cohen's Fashion Optical in Jensen Beach, FL based upon price point. I was looking for an exam and replacement of progressive polycarbonate lenses in my frames. A complete pair of progressive frames and lenses including the exam was advertised at $60.00. It was a bait and switch. My exam and lenses cost $170.00. I was offered an appointment for 3pm the following day to have my exam. I arrived 15 minutes early but waited 90 minutes past the appointment time to be seen for the exam. I had to wait another 30 minutes after that to be told that the lenses would be ordered immediately and that when they arrived I could expect to deliver my frames and wait approximately 2 hours for the new lenses to be cut.

I rate them a 1 star in customer service. This Cohen's ended up charging me because they failed to check my insurance. They erroneously told me my insurance would reimburse me "not to worry". Adding insult to injury when I found out my insurance does not reimburse, they refused to work with my insurance and offer a refund so the Insurance could pay. Also, initially they seemed careful in allowing customers in, later I could barely keep my 6ft distance from other customers.

Nice doctor and staff. Pretty frames. ZERO quality. Their glasses are the worst quality I ever had; from the beginning the little screws often came off, the temples had to be put in shape all the time, and finally one temple broke off. When I took them back Cohen's said their glasses had no warranty and suggested I must have sat on them because the unbroken temple was crooked. They proposed that I buy the same frame again. I feel ripped off. The "made in China" $5 emergency glasses I bought four months ago are still in shape. Cohen's glasses are a 50 cents value.

The first reason to avoid Shirley Cohen's is that they allow customers to wear their frames for 6 months or more than allow them to bring them back. They then put Plano lenses in them and sell them as new. Also all of their frames are discontinued. And they sell them as current for a lot of money. I have been suffering with headaches and my doctor couldn’t figure out why. I just found out that my headaches are because Keith, the Owner, made my glasses and put my my right eye prescription in my left lens and my left eye prescription in my right lens. And if that is not reason enough to stay away from Cohens and Shirley, how about the fact that they have microphones all over their store and are listening and recording everything you say without your permission! I reiterate do not go to Cohens and surely you will be sorry!

I purchase eye glasses (consider health care service) from this store. They scam me by saying they will give me $100 off from their glasses frame in the store. The frame is $399 with $100 off is $299. A day later I found out that glasses frame is normally sell in another store for $49-$59. I went back and ask Cohen's to return but they said they can only give me a store credit. They probably use this trick to so many consumers. I want to get a refund but they refuse. I think I have right to defend myself from being take advantage from the store. I would like to report this illegal crime that Cohen's Fashion Optical selling overprice health car service and reject to refund the consumer when the good/services not as expected.

Went to Cohen's Optical at 200 Baychester Ave 111 Bronx NY 10475. They sold me Tom Ford eyeglasses for 1,100.00. The same day I found same frame online for 795.00. I called them and told them will be cancelling my order if they dont adjust the price. The sales rep was evasive then just said manager gone for the day. I should call back, they have no refund. Exchange only policy so I'm not sure I will get any resolution in this situation but I would never do business with them again and will make sure I discourage anyone that mentions using them. I'm giving them 1 star only 'cause I can't select 0.

I went to Cohen Optical to get my glasses. I was sold $600.00 reading which they claimed would be with contacts another 150.00. The glasses did not work with the contacts. I called explained to their sales person who I would leave a nameless. He is the main salesperson. He is rude. He promised if I come in they would fix my glasses with a small up charge for the lenses to correct them. When I went in they wanted to charge charge me to refit my frames. My head hasn’t grown and my eyes haven’t changed. Another $65 before I even pay for the upgrade on the lenses. I’m very disappointed. I used my insurance and now I can’t see. So I’d have to wait another year before I can use it again. And the Raiders aren’t even strong enough to read. I have to use cheap readers.

I purchased a pair of prescription glasses on 8/13/19 at the 767 Lexington Avenue in NYC FOR $1,000.00 dollars. The saleswoman told me the glasses would be ready for pickup in 3 weeks. I received a call and picked up my glasses on 9/4. When I wore my glasses outside the store I noticed that there was a purple tint on the lenses that interfered with my vision. I contacted the saleswoman and she instructed me to bring the glasses back right away. I did as instructed and the saleswoman told me the purple anti glare they had added without my knowledge would be removed. She told me I would be contacted in another 3 weeks. I was contacted on September 21st and I went to pick up the glasses on September 22nd. When I arrived to the pickup counter the woman at the pickup counter gave me the glasses and when I placed the glasses under the light I noticed the lenses still had the same purple tint I requested removed.

I won a small claims court judgment in 2013 against Cohen's Fashion Optical for $943 regarding their poor service located at 2933 Broadway, NY 10025, Morningside Heights Branch. Cohen paid me $520 and still owns me the balance, about $420. I have the NY Marshal to chase after Cohen's for the money, etc... but in vain. Cohen's still owns me the balance as of to date, 9.23.2019.

I feel they overcharge for their eyeglasses as though the customer service rep is setting their own price and receiving a commission or percentage. The price on their glasses is ridiculous. Secondly when glasses are ready for pickup they are supposed to call you. Instead the customers have to call.

I was charged $799 for designer frames that I later found online for $104 (which included prescription lenses, Cohen did not). I will never use them again and I will warn others about their unsavory practices. Rip off artists that I feel encourage their clerks to get as much money as possible from unsuspecting customers. I am sure the clerks are richly rewarded BUT these practices will not bring in customers... WARNING google the product before placing an order with these people!

I have EyeMed insurance and Cohen's Optical is an in-network provider for EyeMed. I have been doing business with Cohen's Optical at Cambridgeside Galleria for 3-years, purchasing eyeglass frames and prescription lenses, and consequently I had established a customer rapport with Neila, a manager at Cohen's. On Jan 29, 19 I brought a new lens Rx to Cohen's. I used my old frames and ordered two progressive clear Varilux lenses and one polarized progressive lenses. The total came to $1,997! I questioned Neila about the high cost since no frames were purchased. I asked if my EyeMed insurance was applied. Neila assured me that my insurance was applied, she said the high cost was due to the Varilux lenses and that she was giving me a good deal.

Bad experience. They sold unknown brand frame with high price. Later I learned that I can get famous well-known frame below that price. This is my first time eye test. I also not satisfied with my eye test results. Two times test but still blur. I never go back again.

I was conned into buying glasses from the shop got a price of 400+ while my brother purchased the same glass from a different branch for less noting that I used my insurance and he didn’t. I was given a price of 700+ first then it was changed to 400+ as finding a better deal for me. There is apparently no set price and it seems like the price is adjustable based on the salesperson. I was then advised that my price is for an amount of 454 and given a receipt with it. Then was then lead to believe for financing I have to make an application fee of 50 for the financing company. The financing company advised that this payment isn’t for them and it’s for the merchandise as in to Cohen's optics.

It has very good quality glasses that last. They are very trendy and not like what I grew up wearing. They come in many styles and colors and sizes. Some of them you can't even tell that you are wearing glasses because they are so light and clean looking. I am very active and need my glasses to stay put and not break and Cohen's provides that for me. I like that they can be made for anybody and everybody. But some of the glasses are pretty fragile because they are so trendy and lightweight. I would improve the price of them. They are a little on the pricey end of things but they are great quality so it would be tough.

I like how easy it is to find the right pair for you. Love how informative they were during the whole appointment. I was pleased to be in and out easily. It was super easy to make a decision with their help. Loved the experience, not hard at all. But, I did not like how long it took for me to make an appointment. It was a long waiting period before it was my turn even after my appointment was past due.

Cohen's optical offers so many options overall and They have so many frames to chose from, so it's easy to satisfy everyone. I like the materials they use and it's really easy to find frame shape that'll suit your face features. I like that they offer many designers and also accept many major insurances. They are willing to work out payment plans if you don't have insurance. They carefully tend to each customer to their specific needs, they have very experienced and knowledgeable employees and they help customer through the whole process with fitting, sizing and Overall comfort. Everything was good when I went there for fitting. I was welcomed and helped in very fast manner. Their waiting times though sometimes is pretty long.

They were very courteous and knowledgeable of their business. The frames that are available are always top of the market. They know what they are doing in terms of the corrective lens business. Their business style is very preferable and it is always a pleasant experience. They are all doing a good job and they very much know how to treat customers and clients correctly. When it comes to vision people they tend to be on the upper part of the spectrum.

The exam was quick and easy, and the doctor was very professional. Cohen's has a large selection of frames, so I had plenty of choice. The staff was very happy to show me different styles and give opinions on what looked good and would work with my prescription. The glasses are comfortable, too, with spring-loaded hinges and nose pads. I like that they sit securely even when I'm exercising or sailing. They came in several colors, so I could pick what I like. Also, they had Transitions lenses, so I only needed one pair. But I felt that the lens were expensive, especially with the various coatings being extras. I also wish the Cohen's deals worked with my vision insurance. As it was, I felt like I might be able to get a better deal online.

How do I know I can trust these reviews about Cohen's Fashion Optical? There was a sign at the door that said eyeglasses started at $99 but they said that was not... When I bought them they barely turned in the sun like my old ones did.

The experience was nice. There was a wide variety of fashionable choices. The staff was very helpful though I did not need much help. The store ambiance was nice and quiet. The store was very clean too. Great glasses and would buy again. They are scratch-resistant and they are sleek. They are glare-resistant and the color is nice. They aren't big and owl-like. They are light, not too heavy on my face. They make me look nice and I like the shape of the lens. But I wish they were a little more glare-resistant. I also wish they didn't attract so much dust and didn't smudge as much as they do. Otherwise, I don't have much to complain about.

Good one stop glasses shopping. These guys are literally everywhere and have offered a decent experience. They have a good selection of frames, but I don't go to them much anymore because I found other places that I either prefer or that offer frames that are just as good but less expensive. However, back before the industry disruptors took hold, this was one of my main places to get new glasses. I always found the staff to be friendly, but I did have an experience with an optometrist that didn't believe me when I filled out my medical forms, I'm assuming because I'm a bit overweight. She assumed I HAD to have high blood pressure and a ton of other things, where I went for a physical earlier that year.

It was a great experience because the employees helped me pick out the perfect pair of lenses and I love how stylish and fabulous they make me feel in my everyday life. I love the color and shape of the lenses. It really helps accentuate my eyes. But I would definitely improve the price of the lenses by lowering it and making it more affordable. Still, I am so happy.

Eyeglasses is very important for a person who wear it. Cohen’s is one of the best known company for this... I like it so much. Everyone should trust them... It is reputed company. It is the best and love it.

The customer service is excellent. They are all over the place and work hard to find you glasses that fit your style and budget. They have a very big selection and will work out a payment plan with you so you can make monthly payments.