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Ticketmaster Reviews

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About Ticketmaster

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Ticketmaster operates as a comprehensive ticketing platform for live events. Founded in 1976, the company facilitates ticket sales for concerts, sports, theater and family events, offering digital ticketing, seat selection and resale options.

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Pros
  • User-friendly ticket purchasing
  • Tickets to a wide variety of events available
  • Responsive customer service
  • Secure online transactions
Cons
  • High service fees
  • Technical issues during sales

Ticketmaster Reviews

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    Page 17 Reviews 2180 - 2330

    Reviewed May 19, 2009

    bought tickets online for a concert. the concert was cancelled for some undisclosed reason. Ticketmaster refunded the ticket costs but not their fees, which are not small. Ticketmaster had exclusive rights to sell those tickets so there was no other way to get them other than driving up to the venue's box office, which is far away. Being a monopoly, they should bear some responsibility when a concert is cancelled and not keep their fees so the consumers are the ones who end up holding the bag.
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    Reviewed May 17, 2009

    Tool tickets went on sale yesterday (Friday) at 10:00am. I was on my computer waiting since 9:30am for the sale to begin. Once 10:00am came around, I attempted to purchase 2 tickets, and I encountered much trouble in doing so. I kept getting "tickets unavailable." Eventually I was able to get 2 tickets in the upper deck. I bought the tickets(for $200+), but my curiosity made me go back and try for better tickets. Upon doing so, I noticed that they were allowing the purchase of 50 tickets at one time! This is absolutely ridiculous, and has to be the reason the show sold out so quickly (within minutes). Allowing 50 tickets at once just gives scalpers the upper hand and screws people like me over. I could care less for answers like "the purchase quantity is up to the distributors." Ticketmaster should have enough respect and care for its loyal users to protect their better interests. Within 24 hours of the sale opening tickets were already posted on Ebay for as much as 7 times the face value!
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    Reviewed May 16, 2009

    I use Ticketmaster frequently to buy sports and concert tickets. Ticketmaster has all my information and everything. The other day I was going to try and buy Denver Nuggets Western Conf Finals playoff tickets. The pre-sale was scheduled to start at 10Am MDT and you needed a code to get and you had to live in Colorado and surrounding states. I have lived in Colorado my entire life so that shouldnt have been a problem. So having the code I logged into Ticketmaster around 9:50, when the clock hit 10am I tried to get into buy tickets, but the site said tickets are not available. Finally around 10:25am with no announcement to the problem tickets went on sale. Scrambling to get tickets I found 4 amazing seats scheduled for game 3 of the Western Conf Finals. Ticketmaster has all my info and has delivered many tickets to my home. But when I accepted the terms and pushed the button to order and process my tickets, Ticketmaster website claimed that I did not live in Colorado. The site page said that the presale is only for residents of Colorado and surrounding states. The tickets soldout within 20 minutes leaving me with nothing. I guess what happened is Ticketmaster did not put in all the correct zip-codes for Colorado leaving me and many others out of the chance to buy tickets.
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    Reviewed May 15, 2009

    Bonnie Raitt concert at House of Blues in Las Vegas
    When I saw Bonnie was coming to Vegas I was thrilled ! So, as soon as the tickets were available (10:00 5/15) I was ready to purchase. Well I got the tickets, but not before being abused (financially) by ticketmaster. I bougtht the highest priced ticket figuring they would be the best seats. The tickets had only been on sale for 3-5 minutes and when I got the "best seat" it was in the balcony on the side ! And that not being bad enough, EACH TICKET has the following bogus charges added... 2 Ticket Example... ADULT Tickets US $77.75 x 2 Total Convenience Charge(s) US $11.85 x 2 Total Building Facility Charge(s) US $4.00 x 2 Order Processing Charge US $3.60 TOTAL CHARGES US $190.80 So over and above the $77.75 ticket price there are $19.45 on "other" charges !!!!! I am a huge fan of Bonnie, but this is rediculous. I think this will be the last concert I attend.
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    Reviewed April 18, 2009

    My husband loves AC/DC and we had never purchased tickets online before and do not own a credit card. Last night, our 21-year-old daughter offered to show us how to use Ticketmaster. She already had an account with her credit card listed already. Inadvertently, we purchased 4 tickets for a band called Sugarland for this coming Thursday evening that none of us were going to be able to attend. Immediately, I sent an email through to Ticketmaster that was provided on their site. There was only a few minutes from the time of purchase to the time of contact on the email. I spent from 10 am this morning to now (2:30 pm) trying to get someone on the phone who might be able to help. The above telephone number was busy all day, I am assuming because of the AC/DC tickets that went on sale this morning.

    I tried a national 1-800 number that was on the Ticketmaster site. They said I needed to talk to someone from Canada and transferred me to a BC number (604) 820-4444 where there was no answer. I then called Saskatoon one more time at 2 pm and got through. She told me this was not their problem and that I needed to talk to a supervisor at the Brandt Center in Regina and she gave me a number, 975-7823. This number does not exist in Regina. So, I looked up the Regina box office number for the Brandt Center and called 781-9300 and talked to Graham **, Manager of Box Office Operations. He said there was no way they could refund this money because it's not his money to return. He said it's the band's money and there was no way it would be right to take that money back from them? He told me I had to suck it up as an error, that we all make mistakes that we have to learn from?

    I told him this was not a small mistake for us. We cannot afford to purchase tickets like this for something we cannot even attend. He told me to resell them and that way we won't lose as much money. I asked what the next process step was to go further with this issue and was told there wasn't anyone higher to go to. There is a Management Team higher up and a Board of Directors; however, judging from how I was treated, I am skeptical to go this route. I did call my daughter's bank to ask if I could somehow cancel the charges. They said we could go ahead with that; however, Ticketmaster could put her into Collections and ruin her credit over this.

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    Reviewed April 18, 2009

    I dialed the automated ticket purchase line for Ticketmaster, today, April 17, to purchase U2 tickets. The call went right through. I was prompted to pick my ticket price, which in my case was $95. The automated system told me what was available and I proceeded to check-out. No total was given. When I realized I had no email confirmation, I called this evening to have one sent to me. It was then I was told my total charge was $1600! Instead of selling me $95 tickets, they sold me $250 tickets, with no authority on my behalf. They committed a crime, misrepresenting what they were selling. This is illegal! The situation has yet to be remedied. I will speak with a higher-up on Monday. I have made it clear to them that their behavior and antics are unacceptable and I will take legal action against them if they do not honor what was advertised to me.

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    Reviewed April 17, 2009

    We also were unable to purchase Elton John tickets at the actual sales price within seconds of attempting to purchase them online with Ticketmaster. The only tickets available within a minute or two were about double the actual sales price. This is clearly a practice of scalping tickets, which seems to be legal with Ticketmaster. I tried to phone to purchase tickets for the Walking with Dinosaurs Show in Regina and the only way you can purchase tickets is through Ticketmaster on the telephone or online, unless you go down to the Brandt Centre, which I will do. I tried to phone at 9:00AM but no answer. A minute later, the lines were busy.

    After calling numerous times, I got through, only to be told to phone again and was not allowed to wait. This seems a very inappropriate, if not illegal, method of selling tickets. Places such as the Brandt Centre should be required to sell their own tickets directly to avoid these issues. It seems that people are able to get on Ticketmaster and purchase an excessive number of tickets that they can resell at a higher price. Also, the method of signing in to Ticketmaster is also ridiculous, with their password, which is difficult to read. Anyone with an impairment would have problems with the site.

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    Reviewed April 16, 2009

    On March 4, I attempted to purchase tickets from Ticketmaster for the April 23 Leonard Cohen show in Seattle. As seems to be the usual, their website said they were sold out and referred me to a number of resellers. I was able to purchase three seats via Kangaroo Productions of Toronto (at inflated prices, but never mind that), and within 24 hours received FedEx tracking information from the reseller. When the tickets had failed to arrive after three weeks (with no indication from FedEx that they had been shipped), I contacted the reseller and was told that they had not received the tickets from Ticketmaster, and that it wasn't unusual for it to take several weeks.

    Almost a month later - six weeks after the purchase - I'm still waiting for my tickets. I've contacted Kangaroo Productions a number of times. Yesterday, I was told by their customer service person, Michael, that they still had not received the tickets from Ticketmaster. He offered to upgrade me to better seats (not all together, but close) at no extra cost, and said they would be sent out immediately. I'm still waiting for shipping confirmation. At this point, I'm not sure whether the problem is Ticketmaster's or the reseller's, but I'm not confident I'll have the tickets in time for next week's concert.

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    Reviewed April 14, 2009

    I was online with Ticketmaster.com 20 minutes before tickets went on sale at 10:00 on Feb 2nd. At exactly 10:00, I was clicked in and I requested the best seats available. I was put on hold for 10 minutes and the website said that the tickets were sold out. I was referred to another site in which tickets were expensive. I bought tickets through TicketLiquidator for $163 each, with a face value of $95. I couldn't complain before because they didn't send my tickets to me until April 9th because they told me they were trying to upgrade my seats.

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    Reviewed April 10, 2009

    I had access to the Washington Capital playoffs presale. Upon anxiously waiting for it to start, I managed to get a great pair of tickets in the lower section through their website. When I clicked purchase, it asked me to log in with an account. I tried to enter a new one, but it determined I had a pre-existing one with the same email account. So I signed it with that, only it was connected to a very old credit card and an address that was 4 years old. Therefore, I selected the change address option. On this page, I entered my new information and clicked submit. The page informed me that there was an error but not what it was.

    I tried various combinations but nothing worked and eventually the transaction timed out. There was no way to cancel, go back or start over. So I called their customer service line and the lady gave me the answer. Changing your address while buying tickets never works. You should submit the bad info and call them to change the billing information. I was quite shocked to hear that! She did manage to find me two single seats that were behind each other, so I managed to get tickets. However, this is a known problem and one they don't seem to want to fix or make up for to the user as I was still charged all fees after almost not getting any tickets.

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    Reviewed April 9, 2009

    On March 30th, 2009, after attempting to get 8 seats together in a front box at Ticketmaster.com for the UniverSoul Circus on 4/16/09 at Prospect Park 7:30pm (the system would not allow it), I called Ticketmaster and spoke with Raoul. I advised him that I needed 8 seats in a front box. I asked him if the tickets he selected were in a front box and he said yes. I was no longer online so I was unable to see the seats that he had found. I purchased the seats and did not receive the tickets until today, 4/9/09. I noticed that the tickets all said rear box so I called and spoke with Juan who advised me my box, box 26 was behind box 25.

    I asked for customer service and was transferred to David who, after I explained my situation, put me right back into cue. I eventually was transferred to Christy who did what she could to try & get me 8 seats in a front box. There were none available. She was pleasant & tried to be helpful. She transferred me to her supervisor, Natalie, who tried to do the same but because those seats go quickly & it was close to the date, she could not help me. I was totally unsatisfied because I get those seats every year (front box) and I was making arrangements early so that I could get the seats I wanted. I still don't have the seats that I requested. And it is too late to get them.

    If the type of seats that I wanted were unavailable, I should have been told that at that time and I could have asked for another night. I happen to know that they were available. There is no physical damage. For the most part it is mental. I do this event every year with my family and I usually go to Prospect Park & purchase tickets. I was informed by the UniverSoul circus that they would not be selling tickets in advance at Prospect Park this year and I would have to get them from Ticketmaster. I could have gotten grandstand seats (much cheaper) and would have spent half the amount that I spent so I feel that I was ripped off and taken advantage of. In addition, I feel as if I'm at the mercy and whim of Ticketmaster after spending my hard-earned cash.

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    Reviewed April 8, 2009

    After taking time off from work, driving from Montana to Portland, OR, staying overnight in a B&B, we went to see Wicked on 4/3/09. We paid $300 to Ticketmaster for two matinee tickets. As I was sitting in my mid-balcony seat three rows from the back of the house, I wondered how all those people in front of me could afford to see this show. During the intermission, I asked the usher on the balcony below us how much the tickets cost for those seats. He said $50, maybe $75. I said what we had paid; he said, "Wow! Hope you enjoy the show," and, "Sorry." I then went back to our seats and asked the usher up there how much these seats cost. She said $50.

    I don't mind paying for a fee. I don't mind someone making a living, but I do mind being taken advantage of. I will be writing to as many people as I can think of to complain about this rip off. I had never purchased tickets through Ticketmaster before, and I did ask at the time if we could buy tickets elsewhere. Of course, the answer was no. I was told by the ushers that I should have gone through the opera, but that option did not come up on Google when I was looking for tickets. So thanks, Ticketmaster, for ruining what should have been a great vacation.

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    Reviewed April 7, 2009

    The very same minute that tickets for the April 3, 2009 Bruce Springsteen concert in Glendale, AZ went on sale, I was online with Ticketmaster ready to purchase two tickets. As soon as I connected with the event, it immediately referred me to Tickets Now with some type of message that Ticketmaster did not have any available. Things happened so quickly that I was confronted with a list of people who were already reselling their tickets. How did they get them so quickly? Anyway, mine came from a guy named Randy **. I wanted good tickets because my wife really wanted to see him. I grabbed what I thought to be the best available, two on the floor. I was charged $160 each, a $48 service charge and $14.95 for shipping (a total of $382.95).

    This would not have been so bad if I had gotten really good seats as I thought I was paying for. Long story short, there were no seats. It was general admission shoving, not even in front of the stage because apparently, that was another special, class of tickets. The show was late by one hour. We stood on the floor, being pushed, shoved and for hours. It was terrible. Bruce was good; however; overall, a real bad experience. I will never deal with Ticketmaster again. I feel like I was ripped off. To make matters worse, there were two people in front of us who apparently paid $95 each for the same experience.

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    Reviewed April 5, 2009

    I gave my husband 2 tickets (as a birthday present) to go and see Bill Engvall on April 04, 2009 in Stephens Auditorium in Ames, IA. I bought the tickets on Ticketmaster.com on February 27th, 2009. I live in Iowa and the weather here is unpredictable. I live in Cedar Falls, almost 2 hours away from Ames. The show started at 8:00 pm and there was a weather advisory at 4:30 pm that a blizzard was coming and to travel only on emergencies. I wanted to cancel and hopefully get some refund for my tickets. When I called the 800 number, they said they couldn't call the manager (selling company for refund) but they could send them an email. They left a message around 6:30 on my phone saying that I couldn't cancel my tickets. The only way to get them cancelled was if the performer got sick.

    I tried also at 4:30 to sell my tickets on Ticketmaster.com, in their section TicketExchange. They decide what tickets can be sold or not by the owner of the tickets and this show wasn't one of those! For our own safety, we stayed in Cedar Falls and checked the cameras on a webpage at 11:30 from Hwy 35 and you can't see the road because of the snow. At this time, we would be on the road back from the show we never went, probably in a ditch, but Ticketmaster doesn't care about customers, only about money. They should say somewhere in their webpage that we can't get any returns, refunds under any circumstance such as bad weather.

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    Reviewed April 4, 2009

    I am interested to see that Ticketmaster is being called out on reselling. Now I know this, I understand what was happening for the selling of Wicked tickets in San Francisco. I could not get reasonably-priced tickets for months unless I used one of their other websites with hugely inflated prices.

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    Reviewed April 4, 2009

    I attempted to purchase one ticket for a U2 concert to be held in the New York City area in September 2009. I started when the tickets went on sale at 10:00 am and quickly got through with a ticket in the lower section (100s) right in front of where the stage is supposed to be set up. When I attempted to pay for the ticket (I was signed in to my Ticketmaster.com account), the screen froze and then eventually timed out, releasing my ticket for someone else to purchase. When I finally got through again, I had to pay the same price ($272 with fees) for a ticket one section above the 100s (200s). Needless to say, it was very annoying.

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    Reviewed April 1, 2009

    I was charged $31.15 in fees for 2 tickets to a Bruce Springsteen concert including $2.50 for the convenience of printing the tickets. Then their system didn't work and they forced me to sit on hold for 30 min. and refused to refund the most ridiculous charge.

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    Reviewed April 1, 2009

    My son purchased tickets for a concert in Boston using my credit card. When buying tickets, one has 3 minutes to enter the data and complete the transaction or the tickets are gone. TicketMaster has a box checked that asks if you want insurance protection. What was unknown to my son and myself was that by not unchecking that box, another company charged my credit card $24 for insurance. When we completed the transaction and confirmed our order, there was nothing on the screen that indicated there would be additional charges made to my credit card. It only showed the charge for the tickets, so of course I clicked confirm. I didn't find out about the other company charging my credit card until days later! What a scam.

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    Reviewed March 30, 2009

    I bought tickets through Ticketmaster for the Jonas Brothers Show Aug.30th, 2009 at Rogeers Center, on a presale which means before available to public.This was all done through their website. I choose any price best available was given a set of tickets, choose to buy them since they were the best available. A couple of days latter just browsing in other websites I find all kind of tickets for the same concert, but at rediculous prices. Don't get me wrong I'm not complaining about the fee I was charged at ticketmaster, my compain is that when I'm willing to spend what ever the amount is than I should have all the choices, not told they are not available so they can be released to other saling websites and profits be made, what a SCAM
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    Reviewed March 29, 2009

    We had the very same experience as John of Chula Vista CA (03/24/09) when we recently purchased tickets for Elton John-Billy Joel concert in LA. We tried to order the tickets online at Ticketmaster the day they went on sale and were bumped over to Tickets Now site, which says it is a Ticketmaster site and gives every impression that you are the tickets directly from Ticketmaster. When the tickets arrived they had another persons name (not ours) as the purchaser and we had paid $300.00 for a $185.00 ticket. We were concerned that the tickets may not have even been legitimate and we would not be allowed to attend the concert. We paid $1,200 for 4 tickets that should have only cost $740. This was outright fraud. Ticketmaster (which in my opinion is a monopoly) and Tickets Now need to be shut down. They are defrauding the performers/artist and the public. There is already a lawsuit filed in Canada against Ticketmaster and Bruce Springsteen recently had them refund money for this same practice for one of his concerts. I would hope that some attorney puts together a class action suit against Ticketmaster and hits them were it hurts - in the pocketbook. I would sing up immediately to participate and I am sure there are thousands of others who would do the same
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    Reviewed March 28, 2009

    I went online at exactly 10:00 am to try for tickets for the Jonas Brothers concert at the Izod Center at the Meadowlands for July. After computer searched for about 8 min I was told crapy seats were mine. I confirmed that I would buy them but seconds after I confirmed an error message poped up and I was told I timed out. Of course when I tried again no tickets were available at any price. The time? 10:12. Stubhub and the others had hundreds available. Priced in the hundreds too. This is a group of teenagers that appeal to young kids. How is charging hundreds of dollars fair in this economy. Very disgusted with the whole set up. Now I have dissapointed children that will have to endure months of ads on tv and radio for a concert they have no chance of seeing.
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    Reviewed March 28, 2009

    I am disgusted with Tickemaster.com. As a consumer i am forced to purchase tickets over the internet for events. This specific event was for Jonas Brothers concert tickets. I logged onto the web at 9:59am Est and at 10:00am I began the process to purchase tickets. The system return my request I accepted the tickets, my credit card was validated. In the final step during the processing the system failed and stated they could not process my order and Ticketmaster apologized for the inconvienance.
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    Reviewed March 27, 2009

    1)I wanted to purchase Dave Matthews tickets online at ticketmaster.com. Tickets were advertised at $75-$95.
    2)I chose the option to find the best seats available and I was sent to ticketsnow.com from ticketmaster.com. Ticket prices went up, now between 100 plus to 500 plus dollars. I was told they were sold out. I was willing to pay higher prices than originally advertised so I could go. 3)I clicked on tickets in the reserved area of the stadium for $150 each. Another window popped up for my account info. When all was done, I was emailed a receipt. 4)I went back to ticketmaster's site and was able to purchase tickets in the same section for the original price of $75.00. 5)Ticketmaster will not respond to my emails and phone calls. Ticketsnow would not issue a refund even when I called within 5 minutes of ordering. They sent the package with the senders address so small I could not see it.
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    Reviewed March 25, 2009

    I went on the computer to buy tickets in Philadelphia for my daughter and I to see bruce. I got thru and even had a number for the purchase but it kicked me out and my heart stopped. I tried to go back but I lost out. Thank god the other day when tickets went on sale for the convention hall I got thru on the phone.
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    Reviewed March 24, 2009

    Concert ticket prices. As soon as ticket sales for the Taylor Swift concert were announced as on sale at Ticket Master, Ticket Master was sold out. When I used the web for ticket at Ticket Master I was directed to a site called TicketsNow. The tickets I bought cost $150.00 each plus a service charge and a shipping charge. When the printed tickets arrived there were from Ticket Master and the price on the ticket was $53.50.
    Although the concert has been advertised as sold out for weeks now and if you try to buy tickets from Ticket Master it is in fact sold out but if you go to TicketsNow they are still advertising tickets for sale. In fact as of today they are advertising some 1469 tickets for sale.
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    Reviewed March 24, 2009

    Tickets were suppose to go on sale to the public online starting at 10:00am. I was online at the time tried searching for tickets and not one ticket was available. I tried for hours and the only tickets that were open through ticketmaster were tickets which were about 2,500 each. Then if you wanted to purchase a package deal the only ones for field level. However every ticket broker has tickets and they are charging an arm and leg for them.
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    Reviewed March 23, 2009

    kept getting disconnected when trying to purchase tickets for bruce springsteen rehersal show.. by the time i got thru, it was sold out..
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    Reviewed March 23, 2009

    Once again, Bruce Springsteen ticket sales through ticketmaster.
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    Reviewed March 22, 2009

    I tried to buy tickets as soon as they went on sale. I had tickets and went to purchase them and I got a web site error saying time out and another time says server busy try again. This was after i had the tickets. When I went back in to try again I kept getting redirected to the more expensive tickets.
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    Reviewed March 22, 2009

    I cannot buy tickets for a concert. I had the tickets on the screen and was putting in my credit card info and they bounced me out of the site from tickemaster and I was sent to TicketsNow. I didn't realize what had happened until I found similar seats knowing they were not the original ones when I say the pricing different by 300% I didn't buy them and I am wondering why Ticketmaster can take the top tickets,send them over to their scalper section of business and sell them for so high over the market value. I thought scalping tickets is against the law. I heard the great state of New Jersey has dealt with this. what is happening to the rest of the country in this regard
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    Reviewed March 21, 2009

    On 3/14/09 tickets went on sale for NY Taylor Swift show. By 10:01 the tickets were gone. During the week there were presales with Amex, Taylor Swift and Kellie Pickler also. Within 1 minute they were gone. In the case of Kellie Pickler you had to join the fan club to get the presale code. It was a scam. These presales give the resalers of the tickets 4 opportunities to purchase these tickets and the general public is not getting them. Then on Monday, March 16th the same thing happened again with the amex and taylor swift presale for the Connecticut show. Then the Kellie Pickler presale on March 19 and general public on March 20th. NO TICKETS were to be had. Something needs to be done. There are many people especially children disappointed by this. There are several thousand tickets on sale on the internet at high prices. How are these people getting these tickets and not those who truly want them for themselves. Ticketmaster should be held responsible. Their TicketsNow website should be shut down.
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    Reviewed March 20, 2009

    I tried to purchase two Bruce Springsteen tickets for either show in New Jersey. The tickets were scheduled to go on sale in the morning and I went to their website on 3 different computers. I waited in que for approximately 1 hour and then was redirected to a different site where the tickets were 3X the price of TicketMaster. I kept trying on all the computers until noon. I never got the tickets and was extremely frustrated with the whole process.
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    Reviewed March 20, 2009

    I erroneously purchased 4 memberships to U2.com thinking I was purchasing tickets. The clock was ticking and threatening to close window if I did not complete the transaction in 120 seconds. After printing off the transaction I immediately realised the error and sought to cancel or get a refund. Ticketmaster replied quoting their no refund policy in terms and conditions for tickets and memberships. There is no such policy on their site referring to refund of memberships. When buying tickets online from ticketmaster I was never concerned to distinguish between tickets and any other merchandising on offer. I thought they only sold tickets, so when I clicked on quantity = 4 I assumed I was buying 4 tickets. I ckecked the terms and conditions of the u2 membership homepage and apparently it is prohibited for an individual to purchase multiple memberships, yet this is precisely what ticketmaster did to me.
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    Reviewed March 20, 2009

    I haven't heard back regarding the Bruce Springsteen mix up. I was rerouted to the expensive ticketsnow website. Sat for hours clicking away while they fixed their site for maintenance which was until 12:30 p.m. from beginning my search at 9:00 a.m. When I finally got through it said... SOLD OUT.
    Here is a copy of my previous complaint that was sent to my email from you. Message that you sent: Date = 2009-02-02-18:51:01 Name = Donna Bracco Address = 8 Amherst Court City = Wayne St = NJ Zip = 07470 Country = United States Email = donnambracco@yahoo.com Home phone = 973-633-6917 Work phone = Company Name = Ticketmaster Company Contact = Ticketmaster Company Address = City = State/Prov = Zip2 = Country = United States Company phone = Incident = Went on line today to purchase Bruce Springsteen tickets at 9:00 a.m. Still at 12:30 p.m. the site was still down and supposedly had a glitch and said it was down for maintenance. NOW the tickets are supposedly sold out? This is the 2nd concert (1st one was Genesis) a year ago that they pulled this nonsense. If the system didn't work, people don't know the time it is up and running. They should have advertised that they will begin again tomorrow at 9:00 a.m. THIS IS NOT GOOD BUSINESS and I cant' get the tickets I wanted. Damage Resulting = Contact me = Y
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    Reviewed March 20, 2009

    I was trying to buy Bruce Springsteen tickets for an event Mar 23 & Mar 24 at Asbury Park, NJ.
    The tickets went on sale today, 3/20 at noon eastern time. I got through on the Ticketmaster express # 1-866-448-7849 several times within the 1st 9 minutes only to go through all the prompts and then be told tickets for this event were not available through ticketmster at this time. The 1st prompt when calling asks if you are calling for Bruce Springsteen and if yes to press 1. The 2nd prompt, asks you to choose a date 3/23 or 3/24. AFter doing all this, you were then told tickets weren't available through Ticketmaster at this time. It did not say the tickets were sold out. Sometime after 12:30 when I called and again went through all the prompts, the message said the tickets had been sold out. When I started experiencing the problems with the express number I also started trying the 800-745-3000 number. At roughly 12:11 I got through again, answered the same prompts again, but this time was asked to choose between bleacher seating or general admission. I choose general admission and was told no seats were available, I then choose bleachers for Mar 24 and was told 2 seats were reserved for me in S (something about lower?? - I couldn't hear very well) seats 7 & 8. I was thrilled. Next I was asked for my home telephone number to start the payment process and after entering the number I was disconnected! I am appalled that Ticketmaster's phone system is not working properly or even worse that they are falsely misleading people to think they can buy tickets from one number and having them waste
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    Reviewed March 20, 2009

    I think Ticketmaster is at it again w/ Springsteen ticek Bruce Springsteen tickets went on sale at 12 noon on 3/20/09 by phone orders only w/ Ticketmaster. Two phone #s were provided in the Asbury Park Press on 3/20/09. I dialed the first one 1800-745-3000 and got a busy signal beginning at approximately 11:54. Just a minute or 2 after 12 noon I opted to try the second # provided 866-448-7849 which offered service for the hearing impaired. When I got through on the line pretty quickly, I was asked by an automated service what city,state I wanted tickets for. I answered Asbury Park, NJ. Then it asked me what performer and I answered Bruce Springsteen and the E Street Band. It then gave me 3 choices of venues....Long Island, The Izod Center or Convention Hall in Asbury Park. I selected Convention Hall. Then I was offered a choice of 2 dates, 3/23 or 3/24. I chose 3/23 and was told TICKETS ARE NOT ON SALE FOR THAT DATE AT THIS TIME. It was about 12:10 pm. So, I tried the phone # again and went through the same routine and selected 3/24. Again, I got the response TICKETS ARE NOT ON SALE FOR THAT DATE AT THIS TIME. At approximately 12:30 pm, I called the 866# again, and this time was told TICKETS ARE NO LONGER AVAILABLE FOR THE BRUCE SPRINGSTEEN AND E STREET BAND AT CONVENTION HALL.
    I have 2 problems. The first is that the tickets were never available using this phone # provided in the Asbury Park. The second is that this line was supposed to be available for the hearing impaired. If you dialed this number, you better be able to hear, because it was all auditory. There was no provision if you were hearing impaired.
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    Reviewed March 20, 2009

    On February 2,2009, I took off work in efforts to obtain bruce springsteen tickets for my family. I went online on 2 computers and despite repeat attempts, was unsuccessful. A number of times, after waiting the time indicated by ticketmaster, with one minute left, a note came on from ticketmaster that said the system has a routine maintenance at this time, try again later. The computer directed me to site with tickets that were too expensive for me to purchase. Eventually a message said tickets were sold out. I can not understand why the sysytem would have a maintenance that would impair my ability to obtain tickets and cause frustration.
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    Reviewed March 19, 2009

    I went to Ticketmaster's website to buy ticekts for the Hampton VA Phish Reunion Concert. Tickets were priced at $49.50 each for general admission. I entered the site, requested tickets, and got to the section where you enter the codes (to prove you're a person). The area where the code is supposed to be was blank, there was an error on the website. This happened to me several times, each time the code would not load.
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    Reviewed March 16, 2009

    I purchased online 2 tickets for this event on 3/5/2009. The only option was to recive the ticket via WILL CALL. On the March 13 the evening of the event the show was to begin at 11:00pm. A previous show began at 8:00pm. When we arrived the line was equivelant to a line to get into the inauguration for WILL CALL. There were still people in line for the 8:00pm show when we arrived at 9:45pm and they were allowing people from the 8pm show to enter the sol-dout 11pm show. There was only 1 WILL CALL window open 1 person working the door to obtain ID and credit card to verify and retrieve tickets. So my friend and I stood in line from 9:45pm-12:30am in the freezing cold and never received our $138.60 tickets. We did not see the show, we did not even make it into the venue. Neither did about 900 other people. The show began and ended with most of the people outside. Individuals started to become unroughly, aggitated and verbally confrontational. It was a very unfortunate experience for something that should have been an entertaining and professionally run event. I sent a request to ticketmaster regarding a refund on 3/14. I did not receive a message back but I went back online 3/16 and had to manuever through there system because it is not obvious or user friendly in doing so I came upon it by shear accident, there was a note in the system that the issue had be resolved. I sent another message to inquire as to how the issue was resolved and why I was not notified and what was the resolution. I have heard no response yet.
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    Reviewed March 14, 2009

    on march 14 taylor swift tickets went on sale at 10:00 am---as soon as it said find tickets --i completed the info and got a message no tickets available.
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    Reviewed March 14, 2009

    I am so upset...my son surprised me with tickets for Billy Joel/Elton John tickets for July 11, in Wash. DC. He went to the ticket master site on day of sale and the site lead him to tickets.com. He paid $288 for tickets out of his hard earned money, he is teenager and this is about 3 months of his money. The tickets arrived and they are valued at $56.00 a ticket and they are not even good seats. Im outraged.
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    Reviewed March 13, 2009

    how can a boy of 16 purchase tickets when they are saying american epress users!!! my son had his hands on 2 michael jackson tickets only to not be allowed due to not having an american express card . surely this is ageism as at 16 isnt allowed credit. the real fans again lose out to money hungry people. we were one of the first on the site you choose a date and waited over 20 mins tto find out no tickets! then why after that doesnt it tell you what other tickets are available after waiting that length of time. 4 hours on line trying again and again
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    Reviewed March 13, 2009

    how can a boy of 16 purchase tickets when they are saying american epress users!!! my son had his hands on 2 tickets only to not be allowed due to not having an american express card . surely this is ageism as at 16 isnt allowed credit. the real fans again lose out tomoney hungry pople wanting to sell his tickets at a profit. 4 hours on line trying again and again
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    Reviewed March 13, 2009

    I am strongly disappointed to have found that Ticketmaster sales of the Michael Jackson 'This is it' concert were restricted heavily as Ticketmaster had undergone a deal with American Express without the public's prior knowledge of the ticket sale release.
    This deal entititled American Express card holders to the vast majority of the concert tickets leaving the general public with very few tickets; an unsuffocient number in comparison to the expected sales.
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    Reviewed March 11, 2009

    My debit card had been stolen on Wednesday 11th March 2009 and then when I reported it to Halifax I found that someone has used it to buy 2 Michael Jackson Tickets online for about 170. I obviously am not happy about this as someone had used my card. I contacted the bank to tell them to stop this transaction but they said it is ticket master that have to get this sorted.
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    Reviewed March 10, 2009

    I tried on three seperate days to get tickets for the Leonard Cohen concert in Radio City Music Hall for May 16th and May 17th. I tried to get them on the American Express presale date and then again for the general sale dates. I spend three very frustrating mornings trying to get some tickets. On each day there were no more tickets to be had 15 seconds after they went on sale. I'm so upset. I hate Ticketmaster.
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    Reviewed March 10, 2009

    The Leonard Cohen concert at Radio City Music Hall on May 16 had two presale dates and one public date for purchase of tickets. The first presale was for AMEX Gold Cards for which I was eligible. It was on line starting at 10:00AM and was told after the first hour both on line and on phone, that all tickets were sold. The next Ticketmaster presale (for Leonard Cohen Forum registrants) was online on Saturday, March 7. After submitting my information "2 tickets, any price, best available location" continuously after refreshing the screen each time for 2 hrs, I then switched to 1 ticket and was able to get one at the highest price in the front orchestera. I bought it. The public sale on Monday March 9 at 10:00 AM began by Ticketmaster on the phone telling me to call an express number then they said they had to wait for information. I went back to the main number and they put me on hold telling me that there would be a 9 minute wait. Finally, a representative got on the phone and told me at 10:28 that ALL Tickets for the Concert were SOLD. I got furious and told them that I had spent at least 4 hours over the last weekend trying to get tickets and that I thought there was a scam and that I would report them. He said that tickets would be released on the day of the concert. I said you mean you have reserved all of the orchestra at Radio City? Again,I said I thought that was a scam and that I would report them. I then said " Do you mean to tell me that you can't find one orchestra ticket?" He said, well maybe I can find one orchestra seat and sold me one at the advertised price. I believe that if I had not said I would report them, he would not have found that seat.
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    Reviewed March 9, 2009

    THUNDER NATIONALS MONSTER TRUCK SHOW----BE CAREFUL IF YOU ORDER TICKETS FROM TICKETMASTER FOR THIS SHOW!!! I ordered 3 children's priced tickets at 5.00 each and 4 adult tickets at 20.00 each through the ticketmaster express automated service for the THUNDERNATIONALS MONSTER TRUCK SHOW IN GRAND RAPIDS MICHIGAN ON MARCH 7, 2009. I was charged full price for the children's tickets (20.00!!! instead of the 5.00), even when I could have ordered those same tickets on-line or at the box office the day of the show for 5.00. The ticket master customer service line is a complete joke! They kept me on-hold several times for over 15 minutes on many occasions. I spent a total of 90 minutes on hold because nobody knew what to do about the mistake. I got the run around when I asked whom I was speaking with and also when I asked to talk to a manager. They transferred me to about 5 different people over the course of calling them back 3 times that day. They would not refund my 45.00 that they over charged me! I will NEVER buy tickets through ticketmaster again. Everyone I talked to through customer service was extremely rude, and they just kept repeating the same thing over and over. They never listened to me, the customer. I felt like I was talking to a recording. I tried to tell them that their automated system gave me the tickets that were the highest priced tickets and that the system did not give me any choices on what tickets to purchase. The event was advertised as giving a discount to children if an adult ticket was purchased. Don't trust ticketmaster unless you want to get ripped off or you have a lot of money to spend on monster truck tickets. They lied to me also, saying that they contacted the VanAndel
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    Reviewed March 9, 2009

    Once again I am on ticketmaster at the excat time they say tickets will go onsale for a concert, and yet they are sold out in a matter of seconds. I was on the phone and online as it switched from not on sale to on sale. I don't understand how something can sell out so quickly when there is a limit. This is getting really frustrating as a consumer!
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    Reviewed March 9, 2009

    I had a code to buy tickets to the Paul McCartney Concert at Radio City Music Hall one day before they went on sale to the general public. I called on that day and went on line and was told that no tickets were available in any price.
    I called and went online the following day when tickets went on sale to the general public at 11:00 AM. The internet immediately told me that no tickets were available. I connected with a live person on the phone at 11:05 and told that only single tickets were available (not approrpriate for me because we were taking kids.) What kind of a business is this.
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    Reviewed March 6, 2009

    I just tried to buy two $69 balcony seats for Leonard Cohen at the Paramount Theater in Oakland, CA. 8 minutes into them being on sale a message popped up saying there were no more available. Turns out, there weren't anymore at *any* level.
    I was then directed to the Ticket Exchange Marketplace where I could buy the same seats for a whopping $292.18 EACH. This was only MINUTES after they went on sale via Ticketmaster. His first show that went on sale last week was instantly sold out also and the orchestra seats ended up being available for $1200 or so when they were originally intended to be sold at $350. Who is allowed to do this? Is Ticketmaster buying up the seats and scalping them to folks who can pay such a ridiculous amount? Who wins? Paramount Theater? The artist? Ticketmaster? Certainly not the fans.
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    Reviewed March 5, 2009

    I am very disgusted with ticketmaster. I was able, after a 20 min wait online, to get Springsteen tix in Denver. I requested and was offered 2 middle priced tickets for the show, which I accepted without looking up the seat numbers. I figured for middle price, they couldn't be THAT bad. When I looked up the seats, I found they are directly center behind the back of the stage in top section seating. How did I get charged middle price for the absolute worst seats in the house? I feel they ripped me off and sold me the lesser priced seating at the cost of middle price. I am mad!
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    Reviewed March 5, 2009

    I bought 2 tickets over the phone to see Disney on Ice show on 1/11/09 with ticket master @ the Nassau Collisium. When I went to see the show, they would not let me enter because ticket master printed 01/10/09 on one side of the tickets and 01/11/09 on the other sides. They said I had to buy two new tickets.
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    Reviewed March 4, 2009

    I bought 2 tickets for Elton John and Billy Joel for March 28th at the Honda Arena in Anahiem Ca., at Christmas time for a present, Face value was aprox. 60.00 per ticket, when I ordered them I was sent to TicketsNow (part of ticket master), because supposedly they we not avail. through Ticket Master, Then I saw on the news that Ticket Master has been sending buyers to this link for for increased prices I paid 175.00 per ticket thinking that ticketmaster had sold out.
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    Reviewed March 4, 2009

    On January 14th, my husband and I were attempting to purchase tickets to the Jonas Brothers performance at the Rodeo on March 8th. Since we are both members and my husband a volunteer, we thought we would take advantage of the pre-sale time allotted for members and volunteers before the tickets became available to the public. We initially called the Reliant Center to see if we could purchase tickets through the box office but were told they were only being sold through Ticket Master for pre-sale orders.
    We logged onto our account with Ticket Master, we were then prompted to include our HLSR membership # as the promo code. A window popped up indicating there were (6) tickets available at the $19.00 dollar seats we were requesting. The window said 6 tickets available for $150.00. Not believing our good fortune, we completed our order. Unbeknown to us, we had been redirected to TicketsNow, a subsidiary company owned by Ticket Master. In a short time, our confirmation letter was emailed to us. It was then we learned that the $19.00 tickets were being sold for $150.00 a piece. Out total came up to $1,049.00. My husband is retired and I am an educator, do you think I would pay $150.00 a ticket to see the Jonas Brothers, I love my daughter but no that was totally out of our budget. Since, we have been scrambling to pay bills, but that is a whole other story. To resolve the problem, we immediately contacted Ticket Master. They informed us that it was nothing they could do. After several attempts, I was finally routed to a manager at TicketsNow. Our case is under investigation with them. Apparently, they are aware of the deception because they initially offered to reimburse the service charge. Please know that I declined there measly offer of $135.00. Ticket Master and TicketsNow are ripping people off.
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    Reviewed Feb. 27, 2009

    The last 2 times that I have tried to purchase tickets for concerts, I have been online at the moment that Ticketmaster has said there were tickets available. Both times in under a minute tickets were not available. But when I look at craigslist, people are already selling the tickets for 2-5X face value. This is frustrating that the only way to purchase concert tickets is by Ticketmaster. How are people supposed to purchase tickets when they are already gone??? For AC/DC they referred you to their partner site to charge ridiculous amounts of $$ for tickets. I tried this am for Taylor Swift and same thing, gone in under a minute. Really????? Because Ticketmaster has already sold to the crooks. I don't understand how they can continue to get away with doing business like they do without consequences. Please, put a stop to the monopoly Ticketmaster has and not allowing regular people to purchase!!
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    Reviewed Feb. 27, 2009

    I purchased tickets to an Ani Difranco concert at the Landmark Theater in Syracuse NY back in November. The ticketmaster site stated the tickets were $40 dollars. When I attempted to but them I was redirected to a Tickets Now site and charged over $300 for two tickets. Seems like a scam to me.
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    Reviewed Feb. 26, 2009

    Like others, I have found out that ticket scalpers get the tickets first. They are even on sale on eBay and other sites well before fan club or the general public has a chance to buy tickets.
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    Reviewed Feb. 26, 2009

    The same exact thing happen when I tried to buy Taylor Swift tickets for my daughter as with the Bruce Springsteen tickets! Automaticaly redirected to Tickesnow.com. They really are charging 3 times as much! I still don't have tickets and don't know what I can do about it.
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    Reviewed Feb. 25, 2009

    Their affiliated company, TicketsNow, is charging $311 per ticket for a Brandi Carlile performance at the World Cafe in Philadelphia, PA. If that's not criminal, it certainly should be a felony. No wonder Congress is investigating these greedy **.

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    Reviewed Feb. 24, 2009

    On Mon Feb 2, 2009 I dialed into ticketmaster 212-307-7171, after several tries I got through (it was actually 9:01). After following all the prompts, I was told that no tickets were available for that event & I should try changing my criteria. I did, requesting tickets for the following evening, again to be told there were no tickets available. How could this be when I got though at 9:01 and have the phone bill to prove it????
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    Reviewed Feb. 24, 2009

    On Dec. 8 I received an email from ticketmaster that advance tickets were available for Elton John and Billy Joel at the Honda Center 3/28. I went online to buy the tickets and was suddenly re-directed to another website, TicketsNow. I purchased what I thought were $161.00 seats and when I received the tickets I was shocked to see the face value was $54.50! I paid a total of $385.00 for these tickets which includes a delivery fee and a service charge. This should be illegal! I went to the ticketmaster website a few days later and tickets were available at face value. When I contacted Ticketmaster, they said I needed to contact TicketsNow, I called TicketsNow, and spoke to Crystal, she said they only re-direct if there are no seats available (which was not the case) and she would refund 1/2 of my service charge $24.15....I think this should be investigated by the attorney general.
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    Reviewed Feb. 24, 2009

    When I tried to purchase tickets for the Bruce Springsteen concert at the Izod Center, I was redirected to a resale site where tickets were being sold at prices much higher than face face value (ticketsnow.com).
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    Reviewed Feb. 24, 2009

    I logged on to Ticketmaster before 10 AM. At exactly 10 AM, I tried to buy Bruce Springsteen tickets. I selected the 'buy best seats available' option, but all the tickets were sold out. However, I was shown tickets that were marked up in their TicketsNow store. I almost bought marked up tickets twice thinking they were regular price. I am not sure how TicketsNow had plenty of tickets by 10:01 when the normally priced Ticketmaster tickets were sold out in less than a minute. I felt I was taken advantage of.
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    Reviewed Feb. 24, 2009

    After seeing the news report on NBC tonight about the Bruce Springsteen concert and the ticketmaster.com scam, I could not believe it, I had the same experience with ticketmaster.com. I had attempted to purchase Coldplay tickets through ticketmaster.com for a November 1, 2008 show at the Wachovia Center, in Philadelphia, PA. immediately I was transferred to the Ticketsnow.com site. I ended up paying $84.00 per ticket, plus the convience fee, shipping and tax. The selling price for tickets were $49.50. When I received the tickets in the mail they even stated sale price $49.50. On the news report they said that many people filed complaints with your site. So, that is what I decided to do too. If there is anything that can be done for my situation also, please feel free to contact me..
    Thank you for your time
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    Reviewed Feb. 24, 2009

    I was ticket master.com to purchase tickets for the 5/21 Bruce Springsteen show and got re-directed to ticket master now to pay about three time the price.
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    Reviewed Feb. 23, 2009

    I was another of the many people directed to TicketsNow immediately following the onsale time for the 2
    Springsteen shows in NJ in May! This was an outrage, and, no, I didn't buy the tickets from TicketsNow...but I would like to be included in the lottery for the 2,000 tix being released to the people victimized by Ticketmaster.
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    Reviewed Feb. 23, 2009

    On Feb. 8th I received an email from ticketmaster that advance tickets were available for Elton John and Billy Joel at the Honda Center 3/28. I went online to buy the tickets and was re-directed to another website, TicketsNow. I purchased what I thought were $161.00 seats and when I received the tickets I was shocked to see the face value was $54.50! I paid a total of $385.00 for these tickets which includes a delivery fee and a service charge. This should be illegal! I went to the ticketmaster website a few days later and tickets were available at face value. When I contacted TicketsNow she said they only re-direct if there are no seats available (which was not the case) and that she would refund 1/2 of my service charge. I think this should be investigated by the Attorney General and I am going to contact them.
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    Reviewed Feb. 23, 2009

    On Feb. 8th I received an email from ticketmaster that advance tickets were available for Elton John and Billy Joel at the Honda Center 3/28. I went online to buy the tickets and was re-directed to another website, TicketsNow. I purchased what I thought were $161.00 seats and when I received the tickets I was shocked to see the face value was $54.50! I paid a total of $385.00 for these tickets which includes a delivery fee and a "serive charge". This should be illegal! I went to the ticketmaster website a few days later and tickets were available at face value. When I contacted TicketsNow she said they only re-direct if there are no seats available (which was not the case) and that she would refund 1/2 of my service charge. I think this should be investigated by the Attorney General and and going to contact them.
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    Reviewed Feb. 20, 2009

    I have tried to purchase tickets for several Phish events including Hampton, NC, Pittsburgh, etc. and have been transferred to tickets now every single time. I was waiting at my computer before the 10:00 hour ready to buy immediately when they go on sale at 10:00. Nothing...by 10:01 I was transferred to tickets Now offering tickets for outrageous prices beginning at $600! Common sense tells me there is no way it is possible to sell that many tickets to individuals that have already posted those same tickets for resale a minute after the sale began; especially when purchases are limited to 2 or 4 tickets per person. This is not a one time thing. This has happened to me every time I have tried to buy tickets through Ticketmaster this year. I have tried many times and have not been able to attend one event...not even one!
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    Reviewed Feb. 19, 2009

    I logged on to Ticketmaster.com to buy Bruce Springsteen tickets only to be redirected to Ticketsnow & bought 2 tickets for what I thought was $213.00. when I saw they charged me $2,800.00 I immediatly called them to say this had to be a mistake! I finally settled to paying $504.00 for 2 tickets thinking it's better than almost 3 grand!
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    Reviewed Feb. 18, 2009

    I wanted to buy Paul McCartney tickets for his concert in Vegas on April 19th 2009. They went on sale at Ticketmaster online at noon Vegas time on Feb 14th. I sat at my computer all morning and afternoon until exactly 3pm est. I keep clicking on the ticketmaster site until exactly 3pm when the tickets went on sale. At exactly 3pm est the tickets were all sold out. How can that be? Well, I went to Coasat to coast tickets and found lots of tickets for sale. I bought two reserved seats in the balcony for almost $700.00 each. I could have bought VIP tickets up close for$50.00 more if I could have bought them from ticketmaster. I got my tickets today and they were originally 191.00 from ticketmaster. I think it is a shame that ticketmaster can sell the tickets to scalpers so they can sell them for triple the cost. Must be ticketmaster gets a kickback from them. This is a once in a lifetime thing for me and I am really excited to be going to see Paul, but would have loved to have gotten a better seat for the price I paid. Thank you,
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    Reviewed Feb. 18, 2009

    I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.
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    Reviewed Feb. 16, 2009

    On Jan 31st (I stand corrected from my TicketsNow Complaint - I listed wrong date) 2009 10:00am Jimmy Buffett went on sale for DTE Energy Detroit MI for August 13th. Ended up purchasing tickets not realizing they were thru TicketsNow and paid 875.00 for 2 Pavilion Seats. Tickets went on sale at 10:00am and Logged into Ticketmaster and began selecting the purchase with Best Available and Qty:2. So excited to land tickets to a hard to get tickets event that every year sells out in 10 minutes. To dismay within minutes, realized what happened after getting a Email with purchase.
    Ticketmaster re-directs internet customers to their sister company TicketsNow. It is absolutely sickening this happened . Nothing threw a RED FLAG that I was re-directed. Never in my right mind would pay that much $ for one evening of entertainment that only costs 275.00 (WE COULD BE ON A CRUISE).
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    Reviewed Feb. 13, 2009

    At 10 am this morning (Friday, Feb 13) Taylor Swift tickets for her Jacksonville show were to go on sale. IMMEDIATELY, at 10 am I submitted to purchase 2 tickets ... Any Price, Any Location and IMMEDIATELY the response came that nothing was available and I was directed to either a bid site or a purchase site from others who had bought tickets ... all of these were at greatly increased prices over what I have read were the actual price. How can a show be - in essense - sold out if the tickets had not been placed on sale yet?
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    Reviewed Feb. 12, 2009

    Springsteen tix for the April 1st show at the HP Pavilian went on sale this past Monday at 10:00 - I loged in at 10:00 exactly - it put me in que - says it takes 5 minutes - then it's 15 minutes - tells me there are no available tickets but I can purchase tickets through their broker Ticketnow (a ticketmaster company) - and then tickets are 2.5 X the price This is a total confict of interest and reeks of scam!!! I called the contact number which turns out to be the number for Ticketsnow - the customer service person told me that yes they are a sister company to Ticketmaster and yes they sell the tickets that Ticketmaster can't sell - for more. He asked, did I want the number for Ticketmaster, Yes. He gives me a number that is diconnected. This is a total scam. Because I still wanted the tickets and didn't want to use either Ticketmaster or Ticketsnow, I went to the Stubhub web site and purchased the tickets for way more than the $95.00 face value. I received the tickets, the tickets say that they were puchased from Ticketmaster- how can that be. I feel totally scamed, and pissed off. All these companies are in on the scam, and just as greedy as the Wall Street people.
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    Reviewed Feb. 12, 2009

    Three months ago I bought some tickets right on the day and time that they went on sale. I tought that by buying them right away I was going to get better seats. Now I looked in their web page I it is very upsetting to see that there are better seats available.
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    Reviewed Feb. 11, 2009

    My boyfriend and I set our alarms last Saturday morning, 2/7/09 to be sure to be the first in the queue when tickets for the LA show of Flight of the Conchords went on sale at 10am. However, even though we tried to purchase them exactly at 10am, they seemed to be already sold out. The screen came back with the message that other tickets may still be available. I took this to mean that they were trying to direct us to less popular shows, but my boyfriend said that what they meant was that Ticketmaster has their own, apparently legal, scalping site where they can offload all of the tickets for events, so that they might gouge buyers for otherwise normally priced seats. Sure enough, we went on to their scalping site, TicketsNow.com, and there were seats available, starting at more than double what they should have been charging on Ticketmaster.com. And while all seats at Ticketmaster were supposed to be a standard $49.50, at TicketsNow.com, they were able to charge increasingly higher amounts for the better seats. This seems to be to be a huge loophole in the system; if scalping is illegal, than this practice has to be illegal and fradulent. In fact, a quick online search shows that Ticketmaster is being sued in Canada for doing this.
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    Reviewed Feb. 11, 2009

    My attempt to purchase Springsteen Tickets last week was ended in a total waste of time and effort. After three hours of trial and error attepts I finall made it to the Credit Card information screen when I was suddenly redirected to another screen and offered the same tickets at 3 times the price.
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    Reviewed Feb. 10, 2009

    When I purchased tickets for a recent Killers concert that I attended, the same thing happened to me. I was automatically directed to Tickets Now and unfortunately I was desperate to purchase tickets because I needed them for a birthday present, so I paid $180 each for tickets with a face value of $52.00.
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    Reviewed Feb. 10, 2009

    I got onto website 3 minutes after Sprinsteen new tour tickets were to go on sale. I wanted May 4 concert, nassau coliseum, LI, NY. Screen said I had to wait 14 minutes in 'line'- as it counted down minutes, I got to 4 minutes left when screen stopped and New screen said website was no longer available, I was bumped from line and that the website was performing rouyine maintainence. I was directed to 'tickets now' website , affiliated with ticketmaster where suddenly tickets were available for scalpers prices...HIGH HIGH PRICES. THIS IS very fishy. A real scam... No tickets were available at ticketmaster but seemed so quickly to 'land' in the related site for far higher prices.I feel cheated.
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    Reviewed Feb. 10, 2009

    On 2/2/09 I went to ticketmaster.com to purchase Bruce Springstein tickets. I went on at 9am. I was told that I had at least a 15 minute wait. I kept the computer on while I worked on something else. At about 9:40am a screen came on that said that I could purchase Springstein tiokets. I thought I was still in ticketmaster as I had to do a word scramble that I had done in the past when purchasing other tickets at a normal price. I purchased the tickets for Springstein thinking I was getting them from ticketmaster. Only when I went to my email and saw the confirmation information did I realize that I didn't receive tickets from ticketmaster. The next day a read an article in Newsday that indicated that others had complained and that Bruce Sprinstein was upset by what had occurred.
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    Reviewed Feb. 10, 2009

    I went on the web-site ticketmaster.com to purchase an event ticket. I was directed to another web-site ticketnow.com I purchased two tickets valued with the price 150. each. When I received the tickets they were priced at 91.50. I called ticketmaster.com they said ticket now.com is a sister company and I should call them. So I did 1-800-927-2770. They said they can re-sell the tickets at a profit. I feel I was misled and just want to be reimbursed the difference. I was charged 348.45 for two tickets that are worth 206.00.
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    Reviewed Feb. 10, 2009

    went on ticketmaster website on Feb. 2, 2009 for Bruce Springsteen tickets at 9am when they went on sale. waited for tickets from 15 min on down..could not get through..finally when the screen came up for tickets.. the company claims they were down for routine maintenance?..what kind of company would do maintenance during a high demand performer..then tickets now tried to sell me tickets way over face value..come to find out...the tickets were all bought out by ticketnow.com and all gone..I was so furious..this is not the way to do business..
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    Reviewed Feb. 9, 2009

    I purchased tickets for the dancing with the stars show in atlantic city and the cost was double the price. I received a paper with someone else's name on it and was told I could lose my seat if that person showed up. That didn't happen with me but the people next to me had lost their seats because that seat was sold to three different people, two had to receive different seats or run the risk of being thrown out. This is such a disgrace. I didn't even know others were complaining of this until I read the article on Bruce Springsteen. This happened to me on two other events, last year's dancing with the stars and in dec.08 for Joel Osteen. What a scam they have going on! I paid $400 for two seats for dwts and the tickets were actually $95 each. I should have been seated in the front row on the floor for that price!
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    Reviewed Feb. 8, 2009

    tried to order tickets for bruce springsteen for may 7/09 tickets went on sale feb 6/09 ,160 ticket were available feb5 on ticketsnow and 24 hrs later 1300 ticket on ticketsnow
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    Reviewed Feb. 8, 2009

    On 2/2, at 10am, at the time Springsteen tickets went on sale for Verizon Center, Washington, DC, 5/18 show, I went online to Ticketmaster. Note tickets were advertised in local paper and on Ticketmaster @ $68 and $98.
    Immediately, the site indicated no tickets available in that price range put me in TicketsNow. I did nothing to put myself in TicketsNow. I presumed it was simply the ticket dispensing arm of Ticketmaster. Tickets began at well over $100 and ran well over $1,000. I ordered two @ $213 each, very reluctantly and only because I wanted so much to see the concert. The final bill added a service charge of over $63 (with no advance warning) and a $14.95 shipping charge.
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    Reviewed Feb. 7, 2009

    Tickets for Bruce Springsteen on sale at 12.00 noon sharp on Feb.6/2009.
    But thousands of tickets for sale on ebay,ticket scalper sites as well as Ticketmasters other business (tickets now) This is the day Before they are to be onsale HOW is that! I started before 12.00 refresh online ticketmaster page so i could start at 12.00 noon sharp it said 3 min wait then sorry no match . This has to stop the average person can not get a ticket! Then forced to go to a scalper ! Or ticketmasters conflict of intrest (Tickets now ) Double the price or higher!
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    Reviewed Feb. 7, 2009

    Tickets for Bruce Springsteen on sale at 12.00 noon sharp on Feb.6/2009.
    But thousands of tickets for sale on ebay,ticket scalper sites as well as Ticketmasters other business tickets now! I started before 12.00 refresh online ticketmaster page so i could start at 12.00 noon sharp it said 3 min wait then sorry no match . This has to stop the average person can not get a ticket! Then forced to go to a scalper ! Or ticketmasters conflict of intrest (Tickets now ) Double the price or higher!
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    Reviewed Feb. 7, 2009

    Called the main number for Ticketmaster at the appointed time when Jimmy Buffett tickets went on sale (10AM Sat 2/6). I went through the appropriate menu choices and then when it came time to enter the choice of tickets, one has a choice of three. 1) middle price tix $96 2) most expensive tix $136 and 3) least expensive $36. I chose number 3 for the least expensive option. It confirmed my choice as number 3 and then asked how many tickets do you want. I entered 4,....and then when it confirmed the number and type of tickets, the order was suddenly the most expensive ticket. I thought, perhaps maybe I did something incorrectly. Unfortunately there was no option to change the type of ticket at that point, only the number. I hung up and tried again. To make a long story short it did this THREE more times. I was diligent about listening to each of the menu choices and following the instructions precisely. Even when the premium seating sold out, and I attempted to choose, once again, the lower price tickets, when it comes to confirmation time, the order was always based on the higher priced ticket.
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    Reviewed Feb. 7, 2009

    On 2/2/09 I went to Ticketmaster to purchase Bruce Springsteen tickets. The website indicated that it was being serviced. After an hour, I was told that the event was sold out. They informed me that premium seats were available. I was charged 3x the face value of the tickets. I have watched news coverage of this situation and people are receiving refunds for the difference in their tickets. I have called VIPSeats, Ticketmaster and my credit card and no one wants to help. The tickets came and they are from ticketmaster.
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    Reviewed Feb. 7, 2009

    Got closed out when tring to buy Springsteen tickets for Izod center shows. I don't think ticketmaster sold any at face value, instead sold to themselves and scalped all the tickets, making 4 to 5 times the face value. Hopefully the attorney general of NJ will do somthing about this. Same thing happened couple weeks ago with Dave Matthews tickets for April shows.
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    Reviewed Feb. 7, 2009

    Attempted to purchase tickets for flight of the conchords for a Portland show in march. As soon as presale was available we checked their website and no tickets were available. We called to verify and presale was no longer available. Then when tickets when on regular sale, tickets were sold out in 15 minutes after they went on sale.
    Obviously, we were a bit upset. After doing more research we found that this had happened all across the country for their events. Tickets were sometimes sold out in 5 minutes! Then, we found a mass of ads for other websites like snowtickets.com and even craigslist selling the tickets for over 20 times the original purchase price! We counted 30 tickets in each section from ticketsnow, and at least 40 tickets were available from scalpers on craigslist. It's RIDICULOUS!! I wonder how many of the fans actually are able to go see them. I mean, it's great that they can sell out a venue, but if only 10% of the fans can actually afford to get tickets, do they only get to see 10% of their fanbase?
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    Reviewed Feb. 7, 2009

    I am outraged by the site errors while trying to order Springsteen tickets for NJ. Waiting and waiting just to receive a message that the site is under maintenance.
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    Reviewed Feb. 6, 2009

    On Sunday, I was on the TIcketmaster website getting information on Springsteen tickets. Website information said they would go on sale the next day, Feb. 2 at 10:00, but you could go to TicketsNow, which is a Ticketmaster company and purchase tickets. It is not fair that ticket brokers, (scalpers), and a Ticketmaster company would be selling tickets before the general public had a chance.
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    Reviewed Feb. 6, 2009

    On January 25, 2009 I went to the ticketmaster website to order tickets for Morrissey at the Carnegie Music hall in Oakland. The site automatically connected me to Tickets Now. They charged me $67 per ticket, when later I found the tickets were either $35 or $45. I called Tickets Now and they said that I should have kept trying to get them from Ticketmaster because at that particular time they didn't have any, and so I was automatically switched to the Tickets Now website. So.... Tickets Now is a subsidiary of Ticketmaster, and has the tickets at an inflated price when Ticketmaster does not have any. If this isn't scalping tickets, I don't know what is. Ticketmaster should be investigated and prosecuted.
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    Reviewed Feb. 6, 2009

    Ticketmaster website does not list tickets for Jersey Boys on Broadway, NYC. Instead directs you to Ticketsnow.com which you feel confidant because its listed as a ticketmaster company. I paid top dollar for tickets only to learn when they arrive that I was charged more then double face value. I am reporting this only after hearing what occured with the Springsteen tickets on CNN News.
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    Reviewed Feb. 6, 2009

    I had my wife obtain concert tickets to a Phish concert during the time they went onsale. Ticketmaster kept redirecting her to their subsiderary TicketsNow that had overinflated prices for the concert tickets. Over $100 for a lawn seat is unbelievable, and she said the pavillion seating was just as outrageous. I believe Ticket Master is abusing their service by fraud in that they had access to sell concert tickets at their facevalue, but instead, overinflated the price and offered the ticket at an unreasonable cost. She did get tickets from a source called Live Nation, pavillion seats for ~$64/each including handling and parking fees. Kudos to Live Nation, and (IMO) Ticket Master should be held accountable and fined for such a blatant ticket-gouging action.
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    Reviewed Feb. 6, 2009

    The website ordering leaves much to be desired. I would like to purchase tickets to the Monster Jam in Pittsburgh, PA. The first time I tried, their website allows you to purchase one ticket of a family four pack, so it looks like you are getting a four pack of tickets for about $17.50, when in actuality, that is the price of one ticket and you had to buy four.
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    Reviewed Feb. 6, 2009

    I attempted to buy tickets this morning from Ticketmaster.com for a concert in Washington DC. Tickets went on sale for Flight of the Conchords at 10 AM. I tried buying two, but with SECONDS they were sold out. However, there were tickets available immediately on Ticketmaster's own scalping site, TicketNow.com, for 2-3 times the price. This is clearly anti-competitive and an anti-trust violation. Please investigate this unscrupulous company. Thank you.
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    Reviewed Feb. 6, 2009

    I received an email from TicketMaster stating a couple of days before that Bruce Springsteen tickets were to go on sale at 10am on 2/2/09. I went to the Ticketmaster website Monday 2/2/09 and the website had began selling tickets at 9:00AM that morning. When I attempted to purchase tickets for Bruce Springsteen on 5/21/09. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 10:20 am.
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    Reviewed Feb. 6, 2009

    On Monday 2/2, I went online to purchase tickets for the Bruce Springsteen concert in Glendale on April 3. I was on Ticketmaster's website at 10am & in line to purchase tickets. I was receiving messages of how long my wait would be & around 10:10 am I got in. I had selected 3 tickets in best available pricing & seating. Ticketmaster had listed ticket prices as $65-$95. I was shocked to see the cheapest prices listed at $155 all the way up to & over $700! Within minutes after the tickets went on sale by Ticketmaster, the only way good seats could be purchased were via TicketsNow-a secondary ticket market. Ticketmaster acknowledges TicketsNow is owned by them-meaning there is a conflict of interest in the sale of tickets by TicketsNow. I feel like I was not even offered tickets at the fair face value. Ticketmaster released an email to Springsteen ticket buyers stating that if we feel we inadvertantly purchased tickets through a secondary market that we should complain to them & we would receive the difference between what was paid & the face value of the ticket. The thing is that I did know where I was purchasing the tickets from but I felt I had no choice to get what I wanted. Complaints have been logged in New Jersey where a congressman is getting involved in invsestigations of this incident. However, the incident didn't just occur on the East Coast, it seems to have happened all over the country, including Arizona. I would urge whatever system available to also investigate Ticketmaster/TicketsNow monopoly of ticket prices. I intend to continue more research into this as well.
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    Reviewed Feb. 6, 2009

    Tried for about an hour and a half to get online Springsteen tickets at 9AM Monday, only to repeatedly get server error message. How could they let the server be down when they were having a ticket sale? Other I know got tickets, so the message must have been random.
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    Reviewed Feb. 6, 2009

    SAME AS WITH SPRINGSTEIN
    I SENT THIS TO TICKETMASTER & TO THE ALLMAN BROTHERS AND TO THE BEACON THEATER. On the day tickets went on sale I logged on and the following happened Ticketmaster sent me to a Hijack website. TICKETSNOW.COM At 10:30 on the day (Jan 9) the tickets for American express customers were on sale. It said nothing was available cheaper than $150 each. So I bought 4 tickets for $700 I got ripped off. Now I see tickets for $60 each I want my money back, or a coupon for the difference.
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    Reviewed Feb. 5, 2009

    Unlike many who have complained about Ticketmaster recently, I got through the queue fairly quickly (one 4 minute wait) and I managed to type the illegible code in correctly, only to find that the best available seats were in the upper upper balcony behind the stage. But there were plenty of good seats at the TicketsNow site -- for a price, for a price. Quite simply, Ticketmaster is selling seats to itself (TicketsNow), then putting them up for auction. Fortunately for Ticketmaster, there doesn't seem to be anyone working there who really cares much about what anyone thinks of them.
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    Reviewed Feb. 5, 2009

    The same thing everyone below has said, has also happened to me, namely Phish tickets for Hampton, VA.
    On the day tickets went on sale, I was sitting at the computer waiting for 10am. At 10:00:01 I started the process. By the time I got to the screen where they are telling you Searching for Tickets, (prior to 10:01 incidentally), I was immediately told that there were no tickets available but off to the side I could conveniently buy tickets from TicketsNow A subsidiary of Ticketmaster for more than 10x the face value!!!!
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    Reviewed Feb. 5, 2009

    I attempted to purchase wheelchair tickets to the bruce springsteen concert on the internet for may 21st and 23rd and a window popped up and it said that there were no tickets available at face value. but there were tickets available at ticketsnow.com from $188 and up
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    Reviewed Feb. 5, 2009

    I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/23/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.
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    Reviewed Feb. 5, 2009

    On Monday 2/2/09 I went online at 10am to purchase tickets to the Bruce Springsteen concert. First I went on to get the tickets in Hartford, CT. It found tickets for me, when I went to purchase them I got an error message and could not refresh or go back to get those tickets. I started over, searching again, and it said that they had no more tickets and there was an ad for much more expensive tickets at TicketNow.com. I then went and tried to get tickets for the show in East Rutherford, NJ and the same thing happened. I thought it was just a problem with the website because so many people were probably trying to get the same tickets, but still I was very upset over the whole situation because it DID find tickets for me and because a problem on TicketMasters end caused me to lose them. Please let me know what, if anything can be done about this because I don't plan on ever getting tickets from ticketmaster again if this problem is not resolved. Thank you for your time.
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    Reviewed Feb. 5, 2009

    The same thing happened to me when I tried to buy tickets to the Lady GaGa concert coming up next month at the Wonder Ballroom here in Portland. Tickets showed sold out minutes after the tickets went on sale, but there were plenty for sale at TicketsNow, Stub hub, etc. for 4x more than the face falue! Something needs to be done about this!
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    Reviewed Feb. 5, 2009

    I went to ticket master to buy tickets for Britney Spears. I was somehow redirected to this sight. I bought $150.00 tickets and when they arrived they were $35.00 tickets with someone elses name on them. These people have found a way to legally scalp tickets and rip people off big time! It is so wrong. I am very angry that Ticketmaster allows this to happen.
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    Reviewed Feb. 5, 2009

    Like the others I was ready to go on my computer at 9AM. I also got to the site fast, even with the correct concert date because it was already on my computer's history. First it said 3 minute wait, then 15, then 9, then 2, then 1 minute and then back to 15. I couldn't believe it when at roughly 9:15 AM 2 available seats came up for me ($95 each.) I knew the section number, row number and seats numbers. I did everything by the book...as fast as possible...even got to the point where it asked if I wanted to reserve a parking space. I went past that screen to insure I didn't waist any time. Before 2 minutes were even up, the message came up that my time was up and my tickets were being given away. (I quickly wrote down the Section, Row and Seats) because I knew something was wrong. I was then directed to Tickets Now where I was directed to seats in the same section and row. Two tickets were $650 including fees. When I saw Tickets Now was owned by Ticket Master I knew in my heart that soon after tickets were on sale, Ticket Master moved a good portion of the tickets over to their subsidiary. There is no way that Brokers could have bought this many tickets in less than 15 minutes and had the time to put them on a
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    Reviewed Feb. 5, 2009

    I tried to buy Bruce Springsteen tickets from ticketmaster. Interestingly though, when you Google Ticketmaster the first site that comes up is ticketmaster- ticketsnow. At the time I didn't realize that I was not on ticketmasters website. When I looked at the prices I was shocked I knew how much the tickets were supposed to be. After going back to google I figured it out. I had no idea they were owned by Ticketmaster. How convenient that there were tickets to sell to their own company but not to a fan of 30 years. I wonder how many tickets are really available for your average consumer.
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    Reviewed Feb. 5, 2009

    At 9:00 AM I was on the Ticketmaster site trying to buy 2 tickets to the Nassau Col Bruce Springsteen show. it was wait time is 15 mins; then eventually, I got errors; after several re-try; No more tickets then it started routing me to Ticket Now for the marked up tickets.
    THIS IS NOT THE FIRST TIME. I was locked out of getting tickets to the Killers at Hammerstein Ballroom in 2008. I was locked out from getting tickets to Miley Cyrus and several other concerts. When I contacted Ticketmaster and asked how can the tickets be gone in under 1 minutes and then be available on Ticket Now (which they own) they respond I got was that; several thousand people buy tickets in a min that's why it's gone. No explanation on how it gets on Ticket Now so quickly. Just in December a few of my friends and I were ordering tickets to the same even at the same time; I manage to get 2 tickets and she was routed to ticket now and paid triple. Ticket NOW needs to be shut down. it's frustrating. Ticketmaster is ripping the consumer off.
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    Reviewed Feb. 5, 2009

    On 02/02/09 I was on line to buy Bruce Springsteen tickets for the May 18th show in Washington DC.As 10:00 approached which is the time the tickets are for sell I selected find tickets on the ticketmaster web site.At that time my computer went to the searching for ticket mode.After a minute I got a system error message.I tried again at 10:02 and when I got through i was directed to the tickets now web page where there were plenty of tickets for the show but at a much higher price.
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    Reviewed Feb. 5, 2009

    This is regarding Ticket Master and their scalping company Tickets Now.
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    Reviewed Feb. 5, 2009

    I was online 15 minutes before tickets went on sale for Bruce Springsteen tickets that went on sale 02/02/09 @ 10:00am. At 10:01 I was in the process of completeing the sale and was knocked off. Tried for a 2nd time and was knocked off again prior to completing the sale. The 3rd time I was successful @ 10:11 and recieved tickets behind the stage, four minutes later it was a sale out. If it would have worked the 1st time I would have gotten good seats, makes you wonder.
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    Reviewed Feb. 5, 2009

    How is it that tickets were not available on their site for Springsteen when they first went on sale yet you were re-directed to Tickets Now which is a subsidiary of Ticketmaster and there were loads of tickets available at multiple times the ticket price? Something is not right there.
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    Reviewed Feb. 5, 2009

    I was on the Ticketmaster website Monday morning 2/2/09 attempting to purchase tickets for Bruce Springsteen at the Mellon Arena in Pittsburgh on 5/19/09. I was on the site and prepared (logged in under my account) 30 min. before tickets went on sale. At 10:00 am I hit the refresh button and attempted to begin my transaction. I requested 1 GA ticket. I waited for about 5-10 minutes, and happily 1 GA txt was listed for purchase. Ready to go I selected mail txts then hit continued - only to receive a message about some technical error and that my transaction could not be completed. Tried again for 1 GA and was quickly notified with the message that no GA tickets were available. Tried for best available - all sold out. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for double and triple the price (or even more) by 10:15 am.
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    Reviewed Feb. 5, 2009

    When attempting to purchase Bruce Springsteen tickets on Monday, February 2, 2009 through TicketMaster-the website advised that there was 'no match' for the ticket request placed - however, on the right side of the screen..there were tickets available for insane/ridiculous prices - $200+, $300+ all the way up to $1000+. This seemed extremely shady and I feel prompted to boycott Ticketmaster going forward..
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    Reviewed Feb. 5, 2009

    I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the Nassau Colisseum on 5/04/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message the system was unavailable due to routine maintenance. I tried again, waited again 15 minutes and now the message said no tickets were available. But next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.
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    Reviewed Feb. 4, 2009

    Tried numerous times to contact them for handicap accessible tickets to Bruce Springstein Concert at the Izod Center in New Jersey for May 21,22,23, 2009...
    Also tried to get handicap tickets to the Mellon Arena in Pittsburgh for the 19th of May and got the run around. Could not order on PHONE as claim was that they were sold out and the website directed me to a site where prices were exhorbitant. TOTALLY OUTRAGEOUS. Something should be done about this matter ASAP...
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    Reviewed Feb. 4, 2009

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    Reviewed Feb. 4, 2009

    On Monday, 2/2, at 9:00 a.m. I attempted to purchase tickets to see Bruce Springsteen at Izod Center on May 21st. I waited several minutes with each attempt. The first time, the site located tickets, but when I attempted to purchase them, I was informed that there was an error on the site. I tried again 5 more times and was then informed each time that the site was undergoing routine maintenance and to try again later. I find it odd that a major ticket broker would decide to administer routine maintenance at the same time that tickets for a major musical act go on sale the morning after a triumphant performance at the Super Bowl! What a coincidence!
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    Reviewed Feb. 4, 2009

    Recently, I have tried to purchase tickets to local events on TicketMaster only to be referred to TicketsNow. (Billy Joel/Elton John, The Eagles), Tickets went on sale at 10am, I logged onto TicketMaster within five minutes and TicketMaster is already out of good seats. How can that be?
    You can purchase tickets but there are none at at the published price unless it's behind the stage. Premium seats are available at TicketsNow if you want to pay two or three times the advertised price. I think there is some Consumer Fraud going on. It should be illegal for TicketMaster to sell tickets through their subsidary.
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    Reviewed Feb. 4, 2009

    I attempted for 3 hours to buy lawn tics to Jimmy Buffet and even with the first attempt at the second the tics went on sale, was rerouted to TicketsNow, a subsidiary of TicketMaster selling the tics for 3x the price. This has got to be illegal !! If TicketMaster advertises a certain base price for lawn tics, are they not entitled to offer a certain amount of tics at that price prior to selling them to their subsidiary, and conveniently rerouting their prospective customers to the website to pruchase the tics at highly inflated prices...unreal !
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    Reviewed Feb. 4, 2009

    Springsteen tix go on sale this past Monday at 9:00 - I log in at 9:00 exactly - it ut me in que - says it takes 5 minutes - then it's 15 minutes - then 30 then 8 then (20 minutes later) it bumps me out...I try again and it gives me 5 minutes then tells me there are no available tickets but I can ourcahse tickets through their borker Ticketnow (I ticketmaster company) - and the tickets are 5 X the price and in come cases 10 X the price.!! This is a total confict of interest and reeks of scam!!!
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    Reviewed Feb. 4, 2009

    On Monday morning I was on the Ticketmaster website trying to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am. This is outrageous and very unfair to the hard working fans who are trying to get tickets at cost.
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    Reviewed Feb. 4, 2009

    I was also trying to purchase Bruce Springsteen tickets on Feb. 2 for the Washington DC show at exactly 10am on Feb. 2 and was sent directly to their high priced Tickets Now screen.
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    Reviewed Feb. 4, 2009

    2/1/2009 - I accessed the Ticketmaster system at exactly 9:00 Am for Springsteen tickets only to have the wait time fluctuate between 4 min and 15 minutes, after about 20 minutes the site located tickets in the furthest section 18th row. I went onto other sites such as Ticketnow, ebay, etc. to find that plenty of tickets were already being offered at a premium. I did a second search for ticket and the system came back with an error message that it was down for maintenance, this happened after waiting 10 minutes. I also spoke to 2 friends who were expirencing the same problem, this was not an isolated incident.
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    Reviewed Feb. 4, 2009

    I attempted to purchase Springsteen tickets when they went on sale, and continued to recieve error messages that the server was down. I was redirected to their sister site (ticketsnow) 10 times or to purchase over priced tickets . I knew this was a scam but continued to try for 2 hours. I am a huge fan and just wanted to see the show!!! Typical that another company takes advantage of the average middle class American.
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    Reviewed Feb. 4, 2009

    I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.
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    Reviewed Feb. 4, 2009

    I was attempting to purchase tickets to IZOD center, May 23's Bruce Springsteen concert. I had been on at 9am, when the tickets went on sale. I was waiting in line in which the time left kept changing. Then at 9:15, I was informed that the site was down due to routine maintenance. I was then redirected to ticketnow where I could buy a $65 ticket for a minimum of $200. I question ticketmaster's authenticity in this occurrence, as I have never had this problem occur when I was buying tickets, even for a huge event.
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    Reviewed Feb. 4, 2009

    I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.
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    Reviewed Feb. 4, 2009

    As many others have already written about, my experience with Ticketmaster was horrible. I had three computers all very much active and searching for Bruce Springsteen tickets for the IZOD Center in May (New Jersey). I kept getting the same Error screen and even when I got lucky on a couple of occasions to enter number of tickets, type the weird word and hit enter....lo and behold. Surprise surprise...same old error screen. Then, the truth came..I got diverted to a ticket company that Ticketmaster owns and was afforded an opportunity to purchase tickets 4 times what they were worth. In this horrible economy, Ticketmaster has the audacity to rape its customers. I am sick over this..a fan of Bruce's for 34 years has to contend with this bullcrap just to try to get to a show. Ticketmaster is a ripoff, scamming company and I cannot even believe that they are getting away with this. I just can't! Tickets go on sale at 9:00 and you're going to tell me that NO tickets are left? Or, let's just let the customer wait 14 mins., no wait, 10 mins., no wait it's now back up to 11 mins. and then the screen comes. Ah, yes, an error, but let's bring you over to Ticket-A-Us, a company owned by, yep, you guessed it Ticketmaster. Would I like to buy the tickets 4 times what they're worth now? Hmm...what a travesty, a shame, deplorable. I feel like I've been robbed! This practice should be totally illegal and they should be put out of business. It's an insult to fans. Cindy Eaton Feel free to e-mail me, but no calls...I get home late
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    Reviewed Feb. 4, 2009

    On 2/2/09, a few minutes before 10 am I was online waiting for tickets to go on sale in order to purchase tickets for the Bruce Springsteen concert for the Verizon Center (May 18, 2009). My Sister was doing the same from her computer in Northern Va. We had the same experience which was we could not get past the first window where we clicked on find tickets. I understand that a lot of other people were doing the same thing, but this is not our first experience buying tickets for Bruce and we always have gotten more of a response from the site rather than the dead unresponsive window that just sat there. The upsetting part is, when we DID get any response at all from the site, (approx. 9 or 10 minutes after 10 am), no tickets were available anywhere in the venue but there were PLENTY of tickets available displayed on a window for Tickets Now on the ticketmaster website for extremely inflated prices. Even if the ticket brokers have the finances to buy up season ticket holders seats for popular concerts, and even if this is technically legal, it's unethical at best to enable them by providing billboard space on the Ticketmaster website.
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    Reviewed Feb. 3, 2009

    After attempting to purchase tickets for either Bruce Springsteen show in New Jersey coming up this May, I feel there is a huge scam going on with Ticketmaster and something MUST BE DONE to stop what I consider to be legal extortion.
    1. Ticketmaster sent out email alerts to customers that stated that tickets went on sale at 10am on Monday, February 2. I visited the Ticketmaster website on Sunday, Feb. 1st to confirm, it clearly said 10am. 2. When I attempted to login to the ticket sale shortly before 10am, the server was busy and I got messages that the site was undergoing routine maintenance. The phone lines were also jammed. THE TICKET ONSALE actually began at 9:00 am!!!! 3. I believe that this was a deliberate attempt to allow brokers and scalpers "in the know" to get an hour lead time on the sale. 4. I have many friends who got through on the website at 9:02 a.m. who were told that tickets for the shows were already SOLD OUT (40,000 tickets!!) ...but then told the same thing I was: that "tickets matching their preference were available here.." sending them to a webpage for TicketsNow, (which is branded as a Ticketmaster company) 5. At only 2 minutes after the onsale start of 9:00, the TicketsNow brokers had thousands of seats available. HOW IS THIS POSSIBLE???? There was NO PRESALE for this event. 6. What is also concerning is the fine print in Ticketmaster's Q&A section, where they state that on certain occasions, they reserve the right to sell tickets DIRECTLY TO TICKETSNOW....to make up for losses incurred. Does this mean if they have poor ticket sales for a less-popular event that they can decide to sell the majority of tickets for a big event like Springsteen through their BROKER SITE??? How can we allow a private enterprise like Ticketmaster take advantage of us, especially during a recession where most of us can't even afford luxuries like entertainment?? Basically only the rich will be able to attend concerts of this type because they are the only ones who can afford to pay the brokers. To continue, I was under the impression that scalping tickets was ILLEGAL. I have seen people arrested in concert and sporting arena parking lots for selling tickets even slightly above face value.
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    Reviewed Feb. 3, 2009

    I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.
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    Reviewed Feb. 3, 2009

    On February 2nd 2009 I attempted to order Bruce Springsteen tickets to two separate shows off ticketmasters website. The show I attempted to order tickets to was 1 the Izod center show on Saturday and 2 the Hartford show. I waited for one half hour online for tickets to become available for the Izod center only to receive a message back stating routine maintenance was being performed and to try back later. As for the Hartford show, I attempted to order tickets from 10am when they first went on sale to 1030am. Within that time period I received a message stating there were no longer tickets available for my request. This I know is impossible because my wait time was a mere 1 minute.
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    Reviewed Feb. 3, 2009

    I tried since the official start time of 9:00am on 2/2/09 the morning the tickets went on sale through Ticketmaster (online) for the Bruce Springsteen show at the Izod Center on 5/21 & 5/23
    After about a 30 minute wait online, I received an error message from Ticketmaster. An error message stating the service was down due to routine maintenance. Then after a 2nd attempt I received a message that they had no tickets available for the show I wanted, however, they provided a link to Tickets Now. I was re-directed to TicketsNow, the Ticketmaster-owned internet marketplace where hundreds of tickets were available for hundreds and, in some cases, thousands of dollars over the $65 and $95 prices.
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    Reviewed Feb. 3, 2009

    First I called for Bruce Springsteen tickets on 2/2/09. I was connected and told I had 4 tickets(automated system). I was told to hold for credit card info then disconnected. Tried for one hour with two phones and never got through. At the same time I had two computers going , I had the order in for 6 tickets...then continued to get message System down for routine maintenance. At 10 am I tried for tickets to see Bruce in boston and my order went through right away...so maintance problems were for NJ only.
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    Reviewed Feb. 3, 2009

    Went to Ticketmaster site on 2/2/09 to buy best available tickets for May 2009 Bruce Springsteen concert at the United Center in Chicago. Tickets began on sale at 10 AM. At 10:02 AM, with a wait time of less than one minute, there were NO tickets. However, they were advertizing tickets available at Tickets Now a Ticketmaster company. Those tickets were 2-3 times the face value - and for nothing special seats at that. How do those tickets even get over to Tickets Now in 2 minutes? We wonders, aye, we wonders...
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    Reviewed Feb. 2, 2009

    Went on line to buy springsteen tickets in atlatna. was on line when tickets went on sale and kept refreshing until the order screen came up. 3 times i selected tickets and then typed in the coded words. three times i got kicked out with an error message saying that the transaction did not go through. the site was obviously overloaded, because after about 3-4 minutes, i could get on and order tickets. but off course by that point, they only had crappy tickets left. My complaint is that if you are in the business of selling tickets online, and you charge an arm and a leg for the tickets, then build capacity into your system so my experience isnt ruined by having an error message come up. that's all.
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    Reviewed Feb. 2, 2009

    Went on line Ticketmaster for tickets to Bruce Springsteen concert at Verizon Cntr kept getting notice that seats were not available.At 10:00 tickets now window came up on screen and showed itself as a ticketmaster....but no tickets were available ...only seats were from Ticketsnow .These were best avialble. for $298 each instead of $98 each plus all kinds of fees...total for 6 tickets was over $2000. I did not buy them! It turns out that Ticketmaster owns Tiketsnow.....see other complaints...Do you think the BOSS knows. http://www.consumeraffairs.com/entertainment/ticketmaster.htm
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    Reviewed Feb. 2, 2009

    Ticket Master is nothing more than a price gouging organization! I was trying to purchase tickets for Bruce Springsteen concert on line which tickets were starting at $65.00 and $95.00. At 10AM exactly I was on the web site and said I had a 7min. wait, from there I went to a 4min. wait, then all of a sudden I jumped to a 15min. wait. By the time I got to the tickets on sale they were starting at $145 and the seats were on another planet! I called and compained to Ticket Master and the supervisor I spoke to gave me a lot of double talk, everytime there's an event where they know they can gough the public they do it and it seems like they continuously get away with it! Please someone do something about this! it's just not fair to the public! Thank You Dianne Corsaro
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    Reviewed Feb. 2, 2009

    Went on line today to purchase Bruce Springsteen tickets at 9:00 a.m. Still at 12:30 p.m. the site was still down and supposedly had a glitch and said it was down for maintenance. NOW the tickets are supposedly sold out? This is the 2nd concert (1st one was Genesis) a year ago that they pulled this nonsense. If the system didn't work, people don't know the time it is up and running. They should have advertised that they will begin again tomorrow at 9:00 a.m. THIS IS NOT GOOD BUSINESS and I cant' get the tickets I wanted.
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    Reviewed Feb. 2, 2009

    Just a 10:00 a.m. when Los Angeles Sports Arena Tickets went on sale for Bruce Springsteen, I waited while request being processed. Ticketmaster then offered me 3 tickets in Loge 9, great seats. I began processing as I have done 100's of times in the past, only to have my transaction blocked. Never happened before. I renewed and there were no tickets left, but TicketsNow had them for $400 a piece as a Ticketmaster affiliate. This is fraud, and a discusting practice.
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    Reviewed Feb. 2, 2009

    Went on line at 8:50 to try and get tickets to the May 4th Nassau Coliseum show of Bruce Springsteen and the E Street Band. Asked for best tickets available. Screen kept refreshing and telling my my wait time, which was anywhere from more than 15 minutes to 1 minute or less. Tickets finally came up and I accepted them, put in my credit card info, sat and waited for the processing. After about 10 minutes more, it came back that there was an error processing my order (not a credit card problem, just an error).
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    Reviewed Jan. 30, 2009

    Never spoke with a individual, was charged fees not described for seating
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    Reviewed Jan. 26, 2009

    Went on line for tickets to kings of leon concert at msg in ny. kept getting notice that seats were not available. tickets now window came up on screen and showed itself as a ticketmaster company to purchase tickets. these were supposedly better positioned seats or best avialble. this was at 12:10 when tickets had gone on sale at 12:00pm. I purchased best seats in section 420 for $100 plus a ticket charged on my cr. cd. not realizing all tickets for this show were $44.50 plus tax etc. went on line a few days later and purchased two tickets in section 321 for 44.50 which will be used to see this ripoff concert. Called tickets now and they stated the tickets for $500 could not be cancelled. Did state that if the tickets were sold I may get money back. I did not accept delivery of the four tickets at $100 each plus and tickets were returned to ticketsnow. these ticket cost more than $500 so I disputed the charge. they charged $250 on credit card after I disputed charge which was worked out with the cr. cd co. Now I have no tickets and paid $250 for a ripoff company that promotes itself as a ticketmaster company.
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    Ticketmaster Company Information

    Company Name:
    Ticketmaster
    Year Founded:
    1976
    Address:
    9348 Civic Center Dr.
    City:
    Beverly Hills
    State/Province:
    CA
    Postal Code:
    90210
    Country:
    United States
    Website:
    www.ticketmaster.com