GameFly Reviews

You sign up for the trial under the premise that you have access to all the games you don’t and if you cancel right away they change your card for at least $8. How is that a free trial at cancel anytime

One of the worst customer service departments I have ever had to work with in my life. I started the two games and/or movies out at a time plan. I put two in my queue. After a week they still were not here. Their solution was to resend one of the items and waiting for me to get it before they sent the next one. I was not happy about that, but decided it was not really in their control. I then inquired about a credit since I would not have a game for probably at least two weeks after starting my plan when I should of had two games within a week. They told me that they could give me a credit for one week. I tried to explain that I did not feel like that was adequate due to not having one game for possible two weeks and possibly not getting the second one for three weeks. I told them that if this is how their service was going to work that I would just cancel it. They pretty much told me to go ahead and cancel it.

Not worth the money. Takes absolutely forever to get your games. They say 3 to 5 days but it's always 5 to 7 days. Customer service is almost non-existent. If you do get a hold of somebody they're extremely flippant. They say two games at a time but I got one game and then a week later I still haven't received the second. I had already processed the first return and then they're finally sending out a second but I was supposed to have two at the same time. The whole time in my queue it's saying that the game is at my house but when I call they say, "No it's still in transit." All around a horrific experience.

I remember GameFly from when I was 15. I am 28 now so obviously they have a successful business anywho, I decided to give it a try again because of far cry 5 and cyberpunk figured 15 per month is better than $130 for 2 games that might meh anywho I messed up and gamelocked far cry instead of cyberpunk and boom cyberpunk was still sent out yesterday, I am in California so is the company so that helps, but I also sell on eBay and 2 days shipping doesn't apply when stuff is going to the east coast or even the Midwest. It takes an extra few days!

Where I live it takes 3 days to receive a game once it's shipped. It takes 1-2 days after dropping an old game off before a game in my list is shipped out to me. So overall it's 4-5 days turnaround between sending in an old game and getting the new one at my location. In less than 2 months I've already beat a 60$ game, a 30$ game and I'm playing another 60$ game right now. It's definitely worth the money. You build a wishlist of games you want and they try to send you ones from the top of your list if it's available.

Knowing this and you still haven't sent my next game in Que. But still charged my bank card on Sunday after hour's. There's a con you guys are running so a person pays 16$ and can only rent two games a month but if I pay 23 $ I can get to play four games in a month's time. And I've noticed on UPS tracking you guys get it from within two days of me sending it back to you in California and take your time trying to send and process the next game. First off I'm going to add this to social media so customer can be aware of what's going on.

I rented my first game from Gayfly, I mean GameFly and it was 5 days later and still never received my game. Ever anticipated getting a game in the mail just checking everyday hoping to receive it but it never makes it even though the “Q” says its out for like almost a week. First game and this problem is a big RED FLAG??? And I immediately canceled my subscription.

We accidentally sent back our personal game instead of their game. I called and informed them. They said it was no problem, they would send back the game as soon as they got it. When I called to check, they claim they never got my game. They get their games back within one day of me mailing it but when it comes to my own personal game I mailed by mistake, they keep claiming it must have been lost in the mail. Very shady company.

So over the summer I decided to get this for my teen, HUGE MISTAKE! 2 games at a time, I think I received maybe 5 games in 3 months, so I cancelled. Upon cancellation they shipped the one game my daughter wanted to play. It arrived on a Friday late afternoon, so with the post office now closed till Monday in our area, I waited till the following Monday and physically took it to the post office. Just a few minutes ago I received a threatening email from GameFly stating that they've charged me for the entire amount of the game! A game I no longer have in my possession! Worthless, now I am disputing the charges with my card company, and sent a well worded on the verge of being beyond Curt, reply email. For the love of everything AVOID THIS COMPANY AT ALL COSTS!

Very bad company with terrible customer service. They don't care about the customer at all. First off, they charge a lot for this service, so I do expect decent customer service, but they are combative, rude and simply don't care. TWICE now, I have not received games they have shipped. This would be fine if they just immediately shipped another game out (because think about it, I am paying $22 per month to have 2 games out at a time, so any day I don't have a game in my possession, I am wasting money), but they do not immediately ship another game out. You have to wait days, sometimes a week for them to ship the game, then once they ship it, you have to wait at least 3 days to receive it.

Horrible gaming website. Terrible customer service. I canceled my account and they sent me a game I didn't even put out or want so I immediately sent back the game because I had canceled my account. Today I found out they try to charge me for the game. I had to call to get my money back. I suffer from severe anxiety and the customer service was no help and made me have a panic attack. I will never get GameFly again in my life and I do not recommend them.

I opened an account just fine then I get message when I tried to add games so I chatted with someone. They closed my account because my roommate has an account & hasn't returned a game so they won't let me open an account.

My wife subscribed around 15 days ago for 1 game/2 months $9.99 deal and we never got a game. When you have a kid waiting for a game can be tough explain them, so this should be your last option. They are not reliable. When contacted them they don't care and blamed USPS, but I got deliveries from abroad and they always arrive. She picked Mario for Switch and since it never arrived. They now say they are sending Donkey Kong. With this delay it’s not worth. Going to cancel asap.

I tried them when they first came out a long time ago. Games show medium to high availability and after adding to the queue they magically have low availability. I figured I would try again since so much time had passed and they weren't out of business yet so they must have fixed their issues. Nope. The availability of the game means nothing. Even high availability games take forever to ship, and then returning and waiting for that to go through to try and get another game is BS. I was able to get one not even popular game over the 1 month free trial. This service is still a rip off and complete waste of time. Please go out of business already.

I tried the 30-day free trial and I'm glad it was a free trial!!! Cause OMG I wanted Skyrim for the switch, had to wait a week, it never show up! Then it show up and I had already gone out and bought it, so I sent it back and wanted my second game. It was shipped the 21 of Nov. and now it's Dec 3 and it's still not here!! I'm canceling my account. It's a great concept but if they're not really gonna send the games why would I pay 15.99 or more so I can waste almost half of it on the mail!

Let's start at r/NintendoSwitchDeals. There was a post about Kirby All Star Allies being on sale at GameFly for $29.99, which is half the retail price. When I followed the link, there was no purchase option, only rental. So, I signed up for a free trial. Immediately, I got a bank notification for a $9.95 transaction. At no point during signup was this mentioned. It's just a temporary hold, but it would have been great to know ahead of time.

They take forever to send you the games so you end up paying to wait for a game in the mail. They claim to have all the new games but don’t tell you that it may not be available because they have limited quantities. It’s cheaper to use the Redbox, at least you will always have a game to play.

I signed up for a free month of Gamefly. I had to wait about a week for my first PS4 game to arrive. When it arrived, it had very noticeable chips around the outside edges of the disc and the PS4 gave me an error message when booting it. I reported it damaged, sent them an email describing the damage and my incredulity of them missing the damage. They sent me a replacement copy. SAME EXACT TYPE OF DAMAGE. Canceled my account immediately at that point, they will be receiving zero of my money for a service that doesn't provide playable games.

At the beginning I thought that is an incredible service, but now l feels cheated. I was not able to win any race in the Grid racing game so I bought a steering wheel however l still unable to win any game even with the lowest difficulty settings that is probably because of the lag as well because that game sucks. Moreover more games are difficult to play because you can't adjust the settings for the controller. Even worse they taking back many good games and gives a new in their place. Other than that it's hugely overpriced. The games which works quite good but usually terribly boring. But most of the worse the difficulty settings makes you frustrated.

I was sent a bonus game but the disc was damaged and wouldn’t play. I sent it back and a week goes by with no replacement. I get ahold of support and they tell me they don’t send you replacements or the next game in your queue. They just put it back in your list...sigh.

They just take money out of your account without your permission and service just sucks. I got a game that wouldn't even play more than two times. They email it in a flimsy paper cardboard mailer that offers little protection. If someone says they have had the service for ten years that is 2,000 paid out in normal fees they are just lying. Ya someone said that here. That is why there are so many complaints here. I don't like someone just taking money out of my account without permission even if in contract they can bill me like normal people do. They need to be put under federal investigation and shut down.

I started the free trial month, loaded up my queue and waited. A week later I got my email saying one was being mailed. Got it in about a week. Put it in my Xbox One, and I couldn't get it to install past 20%. Tried different things for about 8 hours and gave up, contacted them with a damaged disk, they sent another of the same game. Another week goes by... I get the disk... it won't install past 5%... really? I'm glad this was only a trial month, I would have been very upset if I paid for this wasted month. Would I recommend GameFly? Uh... no. I would honestly rather just buy a new game and download it from the store. Heck, I would even risk the $5 to buy a used one at the pawn shop over GameFly.

I have only had this service for a month, for the free trial period, but there has been nothing but issues. My first movie took over a week before they even attempted to send it out, even though I had plenty available in my queue. Then it took another week to receive it the third movie from my queue, even though the others showed full availability. I watched it within 1 day and sent it back. Another week went by, they still hadn't received it so I reported the issue and they sent me another movie a couple days later. It's been over a week and I have not received it yet and my free trial ends in a couple days. So for a month I've only been able to watch 1 movie. For the price I might as well just buy it from the store and save myself some money. I've never had such a horrible experience with a rental company before. Will never use GameFly again. So dissatisfied with their shipping system.

As a customer of GameFly for over 10 years now, I think I have a good idea of all of the pros and cons of the service. When I first signed up it was great. I'm not sure if it was because they had a low # of customers or they were putting more effort into it since it was a brand new company, but they really seem to have gotten worse as the years have gone by, in almost all facets. 6-10 years ago I would've rated GF 5/5 but as you can see now my opinion of them has diminished quite a bit from then.

I've been a member for just about two months (2/10/17 will be two months) and I've spent more time with games in a "transaction" mode than in my PS4. I live roughly 225 miles away from the Pittsburgh distribution center and it's about two weeks between sending a game back, and receiving my next game. There was also a time where in my "Q" I had a good 10 games and no games were sent to me even though many of them had high availability. The first 3 or 4 games did have low availability but nonetheless, nothing came.

This company is horrible. To get straight to the point I was a member for a month and I got my game within 4 days and sent it back 3 days later. I waited a week to hear they were shipping my next game and they said they hadn't received it but they said they would ship out my next game. So 11 days go by and they still haven't sent me an email so they tell me some games have low availability and I get that but all my games were available right then. By the time they responded back it had already been 2 weeks so I cancelled my membership. It's pathetic and I'd much rather go to Redbox and pay a little more and have my game right there instead of having to wait 2 or 3 days to get one. In a month you will spend like half that time waiting for your game to get returned and for you to receive it. It's a bunch of BS and no one I talked to was helpful.

Do NOT use this service. I signed up for the FREE TRIAL as a Tapjoy offer to get coins on WWE Slam game (308,000 coins) & it claimed there was an authorization hold of like $9.95 & swore it was NOT a charge & the bank would release it in 2-5 business days. My mom got a phone call the other day about 2 "fraudulent" charges of $9.97 to her bank card where it actually TOOK MONEY OUT of our bank account which we DO NOT have the money for that to happen right now. They are liars, thieves, & stealers & you should STAY AWAY. Lucky for GameFly the bank sent the money back to our account.

Let start out with saying Gamefly is amazing for the money if you do the math. You buy a new game for $65 just one game at a store. Now even their most expensive service is $30 a month for 3 games so if you do the math you paid $10 per game to rent and guess what if you get a game you don't like you return it for no charge and get the next one on your Q. If you're like me it's hard to find a game you really enjoy. So going to a store and trying to pick a game that's in budget and like is really difficult. Also if you find a game you like you can buy it at a discounted price.

I signed up for the free month trial and they have already billed my account. Very bad business practice so I promptly cancelled my account. No answer. No support.

This business maintains an unfair & crooked business. I have been a loyal customer to GameFly for several years. I made one mistake sending the incorrect game back, my children's game. When I contacted them I sent the incorrect game back, they reported I would not get my game back, only a $15 credit for a $54.00 game. They would in no way attempt to correct the situation fair with sending my game back & me returning the correct one. The only compensation was a $15 credit & for me to return their game to them. I do suggest not to waste your money on a crooked business.