GameFly Reviews

3-5 days for a game is not realistic. My first game took over 13 days, I can't remember but they sent me a second copy that made it there in less than 5 days so something isn't right. There is no tracking so I don't believe they actually send the games out when they say they do. Then I order bo7 as a rental and it's been 10 mail business days and nothing has showed up so I called to report and they permanently suspended my account. Not that I care too much anyway because 20 dollars and it takes a half month to get the game and I play it for another 2 thats already 60 bucks I could have just bought that game outright. And it might be the USPS mail person that is stealing them, everybody knows they don't have tracking and it's clearly labeled "Gamefly" which doesn't help deter thieves.

Slow shipping basically only giving you 2 games a month to rent. They make shipping errors, lose games, send damaged games, send the wrong game and many times try to pin the blame on the user. I finally decided to cancel after they blamed me because they shipped me the wrong title. They said I had to send them back the "correct" title, but I didn't have it because they made an error and sent me the wrong game. So they suspended my account until I paid them for the full price of the game they lost. I will never be using them again.

Slow, slow, and when you think it couldn’t be any slower, there ya go, slower. Get an average of 2 games a month due to absolutely awful shipping. Customer service is useless. Never used to be like this, not sure what is going on. As many delivery services there are, it shouldn’t take 1.5-2 weeks to get a frame. That’s absurd. Imagine if it took that long to ship a letter. Same size. I don’t get it.

I literally waited over a month for games in my queue that never got shipped. After the 2nd week of not being shipped out I contacted support and they said they would contact their warehouse and escalate my case, well two weeks later nothing changed, so I contacted them again and told them that I'm not paying for the service if I have to wait over a month to get games from my queue just to be shipped out, and they told me they would give me 14 days for free, and would do whatever they can to get my games shipped out. Guess what... Nothing was shipped out, and they lied about the free 14 days. In the end I was flat out ripped off, no refund, no compensation, no nothing!

I decided to give them a try. There's a new game I've been wanting to try but didn't want to buy in case I didn't like it. So I signed up for an account and added a game to my queue on my first day; the 12th. It is now the 29th and I have yet to receive the game in the mail. I didn't want to take the chance with being charged an extra month for something I haven't even used yet. But in the cancellation terms, the game must be back to GameFly within 7 days of cancellation which guess what, I can't send back because I don't even have it yet.

I was a GameFly customer for several years and always notified them promptly if there was any shipping issue, which for some reason tended to be when returning titles (not sure if USPS or GameFly just sucking and checking their receiving) but out of nowhere GameFly cancelled my membership claiming they could no longer guarantee proper service to me due to shipping issues, so clearly they blamed me for games “not received” by them despite my always giving notice and proof that they were returned and no matter my argument they kept blaming me. Coincidentally only a week or two later I got automated emails that every single game they “hadn’t received” were scanned in at their warehouse, how convenient. Screw GameFly and their customer blaming, will not subscribe with them again without a massive incentive and apology from the company.

First step: sign up as many people to your service as possible, regardless of how many games you actually have on stock. Step two:. Step three: profit. Step four: customers get the games they rented nine months later.

Was told my purchase was under review but they did not specify which purchase. Asked questions that weren't answered, like which order was an issue, and was not offered any help, only received copy-and-paste answers. When I had a chance to call in to verify this order, I was placed on hold and then hung up on almost 10 minutes later. Worst customer service experience. Why do I have to jump through hoops to give a company my money... Will not be dealing with GameFly ever again.

It takes up to 10 days to get new games. Don't be fooled by their “expedited shipping” program they have. They receive your games in 1 to 2 days and your next title is pending for the next week. You are much better off just buying and reselling than using GameFly. Horrible customer service as well. Stay away.

I've just started using GameFly for 4K UHD Blu-Ray rentals. They have wonderful customer service and fast shipping times (usually you'll find them in your mailbox the next business day or one day after that). Plus unlimited rentals for just a fixed subscription fee of $19/month (2 movies at a time). If I watch 8 movies a month that's cheaper than Redbox... The one-at-a-time plan is cheaper but can't remember the price. If I were to buy 8 movies a month at $50/movie, that's $400/month instead of $19!