This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
GameFly is a membership-based video game website that delivers movies and games to your door. It offers games for PlayStation 4, Xbox One, Nintendo Switch, Xbox 360 and other consoles. The website also sells consoles, controllers, games and collectibles for gamers. As a member, you can rent as many movies and video games as you want for just one fee.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
How does GameFly work?
GameFly puts games and movies into the hands of gamers all over the country. It offers thousands of new and classic games for many different consoles, including:
- PlayStation 4
- PlayStation 3
- Xbox 1
- Xbox 360
- Nintendo Switch
- Nintendo 3DS
- Nintendo GameCube
- GameBoy Advance
Members choose a subscription option or start by activating a free trial. To request a game, add videos and games to your queue, and GameFly ships the next available title to you as soon as possible. When you receive the game, you keep it for as long as you want.
To get your next game, just return the first one. If you love the game you received and want to keep it, you can buy it for a discounted rate. Your credit card is billed once a month, and you can cancel anytime. There are no late fees. If you choose to buy a game you’re currently renting, GameFly sends you the original case, the manual and any codes included with the package.
Shipping usually takes between two to five business days. GameFly has two shipping centers, one in Los Angeles and one in Pittsburgh.
There are four subscription plans to choose from. You can choose a basic or upgraded movies-only subscription or one of two Games + Movies subscriptions. Both Games + Movies subscriptions include access to new releases and FastReturn shipping. The basic subscription only allows you to have one rental at a time, while the upgraded subscription lets you have two.
For every three months that you're a member of GameFly, you earn five GameFly dollars that you can use to buy rental games you choose to keep or new video games from the online marketplace.
At the time of publishing, the basic Games + Movies subscription option is $9.50 a month for three months and $15.95 per month after that. The upgraded subscription is $13.50 per month for the first three months and $22.95 a month after that.
For the movies-only subscription, you pay $8.00 a month for the first three months and $13.95 per month after. This level includes two movies at a time, new releases, FastReturn and Blu-ray options. It does not include reward coupons or 4K ultra HD movies.
The Elite movies-only option is $11.00 a month for the first three months and $18.95 per month after that. This subscription includes two rentals, all of the features of the standard subscription, reward coupons and 4K ultra HD options.
GameFly also offers an extensive inventory of new and classic games for purchase at a discounted rate. Some of the most popular games for purchase include:
- The Last of Us Remastered: $19.99
- Divinity: Original Sin 2 - Definitive Edition: $19.99
- Animal Crossing: New Horizons: $59.99
- Call of Duty: Modern Warfare: $59.99
- NHL 20: $29.99
Members can browse games in all price ranges, sort by new or used or select games that have just been added to the inventory or the online bargain bin.
- Is GameFly going out of business?
- GameFly discontinued its video game streaming service in 2018 but still offers its mail-out movie/video game rental service.
- How long is the GameFly free trial?
- The GameFly free trial is for 30 days.
- How long can I keep a GameFly game?
- As long as you want! There aren’t any late fees. When you’re ready for a new game, you send back the one you have.
- How do I return a game to GameFly?
- Every game rental comes with a prepaid envelope for returning games.
Is GameFly worth it?
If you love video games, a subscription to GameFly may be worth it. For the occasional gamer, the monthly subscription cost may be more than you typically spend on games. But for the serious gamer who goes through games quickly, the subscription could end up saving you money in the long run.
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,389,706 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I remember GameFly from when I was 15. I am 28 now so obviously they have a successful business anywho, I decided to give it a try again because of far cry 5 and cyberpunk figured 15 per month is better than $130 for 2 games that might meh anywho I messed up and gamelocked far cry instead of cyberpunk and boom cyberpunk was still sent out yesterday, I am in California so is the company so that helps, but I also sell on eBay and 2 days shipping doesn't apply when stuff is going to the east coast or even the Midwest. It takes an extra few days!
As far as when you send it back, if your post office scanned it on intake, gamefly would send out whatever is in your Q next if they don't scan just mail it like a letter is takes 4-5 days, when in reality it should be scanned because it's a priority mail package, so you can also take it in to USPS and tell the lady to scan it in, so yes a lot of the waiting etc is not on them, some people need to either not live in middle of nowhere and understand how the world works.
One of the worst customer service departments I have ever had to work with in my life. I started the two games and/or movies out at a time plan. I put two in my queue. After a week they still were not here. Their solution was to resend one of the items and waiting for me to get it before they sent the next one. I was not happy about that, but decided it was not really in their control. I then inquired about a credit since I would not have a game for probably at least two weeks after starting my plan when I should of had two games within a week. They told me that they could give me a credit for one week. I tried to explain that I did not feel like that was adequate due to not having one game for possible two weeks and possibly not getting the second one for three weeks. I told them that if this is how their service was going to work that I would just cancel it. They pretty much told me to go ahead and cancel it.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Not worth the money. Takes absolutely forever to get your games. They say 3 to 5 days but it's always 5 to 7 days. Customer service is almost non-existent. If you do get a hold of somebody they're extremely flippant. They say two games at a time but I got one game and then a week later I still haven't received the second. I had already processed the first return and then they're finally sending out a second but I was supposed to have two at the same time. The whole time in my queue it's saying that the game is at my house but when I call they say, "No it's still in transit." All around a horrific experience.
Where I live it takes 3 days to receive a game once it's shipped. It takes 1-2 days after dropping an old game off before a game in my list is shipped out to me. So overall it's 4-5 days turnaround between sending in an old game and getting the new one at my location. In less than 2 months I've already beat a 60$ game, a 30$ game and I'm playing another 60$ game right now. It's definitely worth the money. You build a wishlist of games you want and they try to send you ones from the top of your list if it's available.
If there is a game you REALLY have to get, just remove everything from your wishlist but that game to ensure that gets sent next. I get to try a lot of games that I wouldn't take a chance buying, so it's really great. I recommend at least the 2 game plan. This way when you finish one game and send it back you can play the other game while you wait. Once you've been a member for at least 3 months they open the option to get on the 3 or 4 game plan, but unless you have a lot of free time it's probably not worth the extra cost. When you cancel a subscription they want your games back within 7 days or they will charge you for them, so make sure to drop them off the day you cancel. If you cancel before your month of service is up you will lose the remaining time.
Knowing this and you still haven't sent my next game in Que. But still charged my bank card on Sunday after hour's. There's a con you guys are running so a person pays 16$ and can only rent two games a month but if I pay 23 $ I can get to play four games in a month's time. And I've noticed on UPS tracking you guys get it from within two days of me sending it back to you in California and take your time trying to send and process the next game. First off I'm going to add this to social media so customer can be aware of what's going on.
I rented my first game from Gayfly, I mean GameFly and it was 5 days later and still never received my game. Ever anticipated getting a game in the mail just checking everyday hoping to receive it but it never makes it even though the “Q” says its out for like almost a week. First game and this problem is a big RED FLAG??? And I immediately canceled my subscription.
Now I remember why I canceled it many years ago geezzz, what a mistake Gamefly is. They want to take a week out if the month and by the time you get the game, install it, download updates, and next thing you know it your next monthly payment is in. It is a tactic Gamefly uses so they can stretch their inventory and dollars more while penalizing you (without asking or saying anything) so that they can gain instead if losing so therefore they feel they have to delay you on purpose until you say something and then they won't penalize you... for a month. Screw Gamefly, please do yourself a favor and save your trouble, money, and, gaming needs to someone else. Gamefly is by far the worst video game company in the world.
We accidentally sent back our personal game instead of their game. I called and informed them. They said it was no problem, they would send back the game as soon as they got it. When I called to check, they claim they never got my game. They get their games back within one day of me mailing it but when it comes to my own personal game I mailed by mistake, they keep claiming it must have been lost in the mail. Very shady company.
So over the summer I decided to get this for my teen, HUGE MISTAKE! 2 games at a time, I think I received maybe 5 games in 3 months, so I cancelled. Upon cancellation they shipped the one game my daughter wanted to play. It arrived on a Friday late afternoon, so with the post office now closed till Monday in our area, I waited till the following Monday and physically took it to the post office. Just a few minutes ago I received a threatening email from GameFly stating that they've charged me for the entire amount of the game! A game I no longer have in my possession! Worthless, now I am disputing the charges with my card company, and sent a well worded on the verge of being beyond Curt, reply email. For the love of everything AVOID THIS COMPANY AT ALL COSTS!
Very bad company with terrible customer service. They don't care about the customer at all. First off, they charge a lot for this service, so I do expect decent customer service, but they are combative, rude and simply don't care. TWICE now, I have not received games they have shipped. This would be fine if they just immediately shipped another game out (because think about it, I am paying $22 per month to have 2 games out at a time, so any day I don't have a game in my possession, I am wasting money), but they do not immediately ship another game out. You have to wait days, sometimes a week for them to ship the game, then once they ship it, you have to wait at least 3 days to receive it.
So in one instance, I waited a week to receive a game, didn't receive it, they finally let me report it missing, then I waited 2 weeks for the next game, I checked my game queue, and it was mysteriously suddenly empty. So that is 2 weeks I paid for a service where I received ZERO benefits from the service. I told Gamefly about this and they just told me to add another game to the queue and they would ship it out when they can get to it. I requested some sort of compensation, perhaps 2 weeks complimentary to make up for the terrible service, but nope, nothing, they just don't care.
Avoid at all costs. Just buy the games you want. Get a PSN subscription and get games when they go on sale there. Just don't waste your money on this terrible, greedy corporation. They don't deserve a penny. One time I had to wait over 2 weeks to receive a game in my queue that was a new game. I advised them I had been waiting a couple weeks and they told me to just change it to a different game... that completely defeats the point. Such a waste of time and money.
Horrible gaming website. Terrible customer service. I canceled my account and they sent me a game I didn't even put out or want so I immediately sent back the game because I had canceled my account. Today I found out they try to charge me for the game. I had to call to get my money back. I suffer from severe anxiety and the customer service was no help and made me have a panic attack. I will never get GameFly again in my life and I do not recommend them.
I opened an account just fine then I get message when I tried to add games so I chatted with someone. They closed my account because my roommate has an account & hasn't returned a game so they won't let me open an account.
GameFly Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.