Practice Fusion Reviews

PF has made E-Prescribing unnecessarily complicated with more and more clicks needed every year to send in prescriptions. Then they have jacked up the monthly charges from $149 to $199 a month despite almost daily outages and poor customer support. I would recommend anyone to stay away from PF, it is a daily headache.

Poor upkeep time. At least once every 2 weeks, there is some section of PF that is not working reliably. When you submit tickets for new features or flowsheets, they fall on deaf ears. The PF I've been using in 2022 is exactly the same in 2025, no features or flowsheets or reliable upgrades added. What are we paying for exactly?

When it actually works it is easy to use. However, there are so many outages or one just gets the "spinning wheel of death" when trying to open a file; very frustrating and definitely slows down the delivery of care. If you are new practice, you might want to spend your $$ elsewhere.

If I could give this company 0 stars, I would. Their customer service is the worst I have ever dealt with. They never take phone calls, they won't make an outbound call to me even though I have requested a call and they only talk via chat. In addition, I've opened tickets and emailed their help@ inbox with 0 response for anything account-related. If it's technical, they will respond. If it's about your account -- 0 response. I canceled an add on the very next business day and they are trying to hold me to the contract vs abide by the law which gives a person 3 business days. They tell you to go to chat and when you do, it says "No agents available." Their phone lines are always closed for one reason or the other. To top it off, their tool is so elementary and non-customizable. It's fine for what they charge but don't expect to do anything customizable in this tool. I would stay away from this company at all costs.

Constant outages. Everything done via tickets. They don't take mail only email. The customer rep is like talking to a newly hired Starbucks teenager. They are deceptive with their subscriptions locking you in. Pleeeease save yourself a nightmare and use another EMR service.

PF is horrible. It is rare to have 3 straight days without some outage or some glitch or another. E-Prescribing has gotten so bad, it is full of errors, multiple unnecessary clicks, always some problem or another with it. Customer service is poor, if you can get hold of anyone just canned responses. I can't recommend Practice Fusion to anyone, best to avoid.

I have had Practice Fusion for many years. Horrible customer service. Lately even worse or nonexistent. I changed my number and they acted like I was a hacker. I could not get into the charts, get the scripts, two patient withdrew, one in hospital and all I got is got to the paper instructions. They charge me anyway. They don't give a damn about the patients. Two are ready to sue me.

This EHR is the worst. They frequently have system outages and don't answer their helpline phones or chats. I wasted over an hour of my busy clinic time trying to resolve an issue e-prescribing. They had a recorded message on their phone help line saying their "phone lines are down". At least they could have been honest and admitted they had a system wide outage and were working as quickly as possible to remedy the situation. When I asked for a refund of this month's fee (which is a ridiculous $149 a month), I got a snarky response referring me to their legal mumbo jumbo indicating no refunds for system outages. It would have been better if they just ignored my request. I don't usually write reviews because I have better things to do but I hope other clinicians think twice before signing up for Practice Fusion.

This is by far the worse EMR ever designed and out there on the market. Please avoid. I have been waiting TWO WEEKS for them to clear my credentials, and they won't clear me despite me presenting all necessary info, right down to my marriage certificate. Their CSR came on and started arguing with me that my name was wrong, but it clearly shows my updated married name in PF, my license and DEA are also updated... which means way before that, I had to update my ssn and dl! Their CSR got so ticked off at me that they just left the chat! The systems is also way too clunky, no auto update on vital signs or other info that could easily be fed over from erx site. AVOID!!!

Practice Fusion was a good EHR until we tried to incorporate our billing with them. They basically dumped the whole process in our laps once they received the signed contract. There was no training. They use numerous sub companies so you never knew who you were dealing with. There has been complete silence. I tried several times to get someone in their legal department and actually you cannot get a hold of anyone. For the last 3 weeks the response is "everyone is in training". No staff ever calls back. They tried communicating through some kind of portal that had no way of accessing. All in all, this company has acted in BAD FAITH.

Also, there is no way to communicate with the company as a patient.

I would not recommend this product for a small practice. I was told by the salesperson there were not extra add on for my provider to write prescriptions. The sales person got perturbed when I did not want to go with the bigger package (i.e. $600 a month) and started using fear tactics. I signed on anyway because my practitioner was familiar with the product at her other employer. Once we started the onboarding we were told by the onboarder that these other services actually did cost extra. The onboarder could not tell us how much. There are many other products out there that do not make you stay in a one year contract, are cheaper and more responsive. I would not use this service.

I have been referring clients to use Practice Fusion for years. It was perfect for my smaller clients that had solo offices. Now, Practice Fusion is advertising that they will do billing and it's EVERYWHERE anytime you log in. This is so extremely disappointing that they are now trying to take my business away from me!!! I have chosen to remain a small medical billing company and for them to try to take business from me would be detrimental.

Practice Fusion was "always going to be free" way back when I signed up. I get it that at some point it was sold and new ownership had to charge for services. But after 10+ years of putting up with price hikes and poor support, I'm leaving. At one point I joined another practice that was also using Practice Fusion and the funny thing was that!! They couldn't even integrate with their own software! That seems like an all out admission of poor integration software. That should have been a sign to me. I'm finally leaving for good.

I spent a lot of time setting up Practice Fusion for my solo practice. I believe that they falsely advertise what their software will do. I was not able to customize the schedule for 3 different providers. I could not add the price for the type of visit to be seen. The prescription part of the package did not allow for compounded medications. I was not able to access any of the labs that I use. I was not able to scan documents in a readable format. All in all, after 4 weeks, it would not work for my practice. I tried to cancel and was basically told it did not matter if it worked or not, they would not cancel my contact. Please do not buy this program!!

I wasn't able to add prescribing credentials without subscribing, even to utilize the "free" 14 day trial. Within a few days of trying to send medications for my patients, I knew Practice Fusion would not work for my practice model and cancelled. I cancelled within mere days and they won't let me out of the contract. I have to pay for a full year for something that I will never use and cancelled within their 14 day trial period. This company is a scam! Do not subscribe! Why would a legitimate company not allow a provider to cancel, if the program doesn't work for their needs, especially within the first week?

The main reason I left Practice Fusion was the companies customer service approach which consisted of deflecting from taking responsibility for their system glitches and shifting the responsibility for solving software malfunction problems onto others (either their subcontractor, a company called Updox or onto the consumer directly). You can imagine how dangerous this type of approach can be in an area which deals with the health of patients. I want to caution other healthcare providers to be careful. This is not a normal way to conduct business. I've switched to a much better company and have not had this experience since making the switch.

This is a very basic documentation system. Like any system it takes a while to get used to it. However, even after using it for over a year, there are still oddities that don't make sense. I wonder if they consult providers on their experience and possible enhancements. For a very small practice, it is okay at best. The other problem is their IT support/customer service. It is difficult to get a real person on the phone. They always want to have you submit an email instead of talking on the phone. When I was insistent on talking with someone, they couldn't even fix the issue on the phone.

Despite multiple attempts to work with Practice fusion, as an EMR it just cannot provide the tools I need for my practice. Namely, there is no national HIE that I can connect to and I was not even able to connect to the HIEs that I am enrolled in that are in other states. I have a small practice, where it's just me and an virtual MA, so efficiency is very important and so I am switching an an EHR that does provide national HIE integration. I also could not integrate with PDFs, make letters of medical necessity, and for my patient population (mostly patients with disabilities) I had to do a lot of customizations. For example, I had to write a custom RX for a prosthetic every time and then could not send it to the P&O clinic through PF. That said, I was on a month-to-month subscription. I cancelled my subscription, and without warning I now lost access to my charting, billing, and most importantly for me, my templates.

I have used PF for several years. Initially it was free but now they charge. There is essentially no customer service. I need to contact them regarding a new practitioner who will be starting in my office. I have tried submitting a ticket on PF but they have never contacted me. I have called and put in queue for long time and no one ever answers. I am going to get a different EHR company.

I first joined PF in 2013 when it was advertised as "free and will always be free". It was a straightforward EMR that was easy to use but didn't have a lot of normal functions that I had in my prior EMR company. But I was trying to cut costs and I tolerated the annoyances and they had a way to take suggestions and make you feel like it was in the queue to be developed in the near future.

Years with them free, they actually had adequate (not great) CR in that you could hold for 30 min and get help or "create a ticket" but now, with paid subscription, I’m just glad I worked out all the kinks then and now I ask them to do very little: only electronic prescribing incl controlled substance rx. You have to fill in a minimal "profile" information and designate a pharmacy which is a pain if you don’t have the zip code handy, but I do not use any other features. I have a feeling if I did, would be a huge hassle.

1- E-prescribing requires odd and bizarre input from prescriber. For instance: medication is clearly a tablet as that was the chose medication, yet you have to state in a box that it is a tablet. Takes time. 2- Customer support is terrible. They hook you up with a rep who sounds like an 18 yo person who just finished high school who would never address the issue and always escalates it but then you never hear back. 3- Technical support is practically unavailable to the client/customer. For instance, if you submit a technical issue ticket, they tell you "oh this is a known issue we have been working on", which is insane because they keep making these technical updates and useless new features and yet ignore the real problems.

We have been with practice fusion for a few years. Look, nothing is perfect, but we'd expect that a product with a 100+ million dollar valuation would get better over time, not worse. This hasn't been our experience. Minor bugs and glitches have found their way into the EHR, and common-sense, easy to understand and intuitive changes or suggestions I've brought to the company's attention are basically ignored. Sometimes the reasons are different, but the outcome is always the same - which is that PF isn't going to do anything about it.

I opened a solo practice in 2019 and had never shopped for EHR’s before. Of course Practice Fusion looked attractive because of the cost. First let me say that the cost does not include practice management software, so you’ll spend a minimum of another $400 a month for one of the two or three programs that integrate with PF. That’s the least of the issues with PF. The biggest issue, and it has been stated repeatedly, is the absolute worst customer support in the world. There is really no other way to describe it. They may get back to you 2 weeks later, but never with an answer. I have some issues I have reported 15 times and they eventually just ignore you as if if you are annoying them with the same problem. Well, I am, because they won’t fix it. They always follow-up their lousy customer service response with a quality survey which is a joke in itself. Even the surveys get ignored. Please, please, please do not purchase this EHR.

Their system is not performing safely when it comes to treat patients! I encountered numerous errors given from pharmacies as the prescriptions did not go through. The Practice Fusion customer service is INEXISTENT. You try to call and they tell you same thing all the time, that "its huge volume of calls and to send them an email", and then you email them and you get an answer in 2 weeks, but no... your problem is still unsolved. And be prepared when you realize this hardship is overwhelming and that you cannot prescribe medications to your patients and you decide to stop subscription, you will have extremely difficult time to have them let go, they will claim you have contract and that you are STUCK with them for years...

Patient Fusion is a sad joke. The IT department does not exist. The number that you call has you leave a message but never returns your calls. The Physician can not help and is at a loss when asked how to contact Patient Fusion. It is a cheap service when compared to other Doctor portals for patient use. The website is also a sad joke. You can not recover your username or password. Is this company in the Bay area or in some foreign land. When people are out of work surely you can hire someone that is a college graduate or 15 years of age and can hack anything. Again, Patient Fusion is a sad pathetic joke.

The patient's portal has no access to real help, only to Q&A. You are on your own. Terrible. I finally managed to go through the website of the company to access an ability to contact them. This was last week. Still waiting... Don't even bother to use this company.

This is THE worst company I have EVER dealt with! If you value ANY degree of customer service or need help with any issue, this is NOT the company for you! The customer service department (if there is one) barely replies at all. IF they do, clearly have no one has read the previous email or has any clue about what is happening. The experience is almost as if robots are replying, asking repetitive questions and not providing any assistance whatsoever! RUN AWAY and find a decent company with which to do business.

I joined Practice Fusion in January 2019. In July of the same year, they changed the contract conditions to stipulate their ownership over my charts. The system was set up so that I would be able to access my previous charting only if I agreed with their new conditions. I chose to pay until the end of the first year as agreed upon the initial contract without accessing my charting. However, to my surprise, they continued to bill me past the first year. I repeatedly tried to contact them and the only answer I got was that I had to agree to their new conditions to be able to access my account to cancel my contract. Be aware of the fact that they will own your charts before you choose this company. Also, they are clearly making it difficult to leave them.