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eClinicalWorks Reviews

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About eClinicalWorks

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Pros
  • User-friendly interface
Cons
  • Frequent technical issues

eClinicalWorks Reviews

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    Customer Service

    Reviewed May 2, 2015

    I am a psychiatrist with one to two other providers. We have been using the ECW for over 2 years and still have issues. There are so many issues with this software and very user unfriendly, like losing the family history or social history from one visit to the other. And if you chat with them, it takes them a long time to understand the problem and they ask you to get a ticket. They are fast with calling you but 90% of the time the answer is "that is how the system works and there is no solution to your question." Our experience in nutshell: Frustrating, time consuming and I absolutely do not recommend them. We are looking for another software.

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    eClinicalWorks Company Information

    Company Name:
    eClinicalWorks
    Year Founded:
    2000
    Address:
    2 Technology Drive
    City:
    Westborough
    State/Province:
    MA
    Postal Code:
    01581
    Country:
    United States
    Website:
    eclinicalworks.com