eClinicalWorks Reviews

At the time of this verbal request we were told that ECW could do the billing for us using the application. We were told that having everything on the application would make it easier for reporting purposes. We agreed. Unfortunately, ECW never informed us that by using them to do the billing we would be using a third party biller. What is most disturbing is that from the time ECW started to do our billing they have not submitted our claims in the time frame that is required by insurance companies resulting into many claims being rejected for timely filing. We have on several occasions bought this to their attention. Additionally, they have sent statements to patients without our authorization and have added this to our invoice. We disputed this action since in NY you are not allowed to bill patients unless the insurance company says that it is the responsibility of the patient.

It was bought to our attention that employees of ECW RCM team contacted several insurance companies claiming to be our external office manager in order to get information. They have also changed the user name and password on the provider portals of the insurance companies. We have asked ECW to not do any more billing for us. They have placed us on support hold, preventing any needed upgrades and bugs from being fixed. They have refused to release the RCM portion of the application so that we can do our own billing. They have claims that we owe at first $4500.00. We disputed the amount. But instead of review the amount they increased the figure to $7500.00. Then a week ago they claimed that we owe them $10,000.00, and that unless we pay $7000.00 they would not release the RCM portion and would have place the practice on support hold.

This affected the ability of the physician to prescribe certain medication for patients putting patients health at risk and by withholding the implementation of certain feature on the application as requested by CMS jeopardized efficient care of patients. ECW advertises that its RCM charges 2.9% of collected claims, but charged us $1500.00 per month and refuses to provide us with any kind of reports, which we have repeated requested. When we contacted the sales office regarding the fees we are being charged monthly, we were told that if we are paying $1500.00 per month we are not using ECW, all checks are written to ECW. They are advertising one thing and are charging something else. The employees we spoke with seems to think that the company is accountable to no one.