University of Phoenix Reviews

I have no interest in going to the graduation (I don't want to spend another $100.00 on their regalia). As for the degree, they said I still owe them money for my last class, even though I checked with the Army and could see that the money was used from my G.I. Bill. This is a fine way to reward a student who stayed the course. They can keep their stupid diploma, as I will never display it anyway.

My brother was accused of plagiarizing (I know it is not true) and they said that he cheated. My brother knew that I was an English major and he asked me to proofread his paper and help him correct it. Of course, I said yes and then he gets an email saying that he cheated. We made several attempts to file a complaint and nobody has called back. His advisors have changed and so did his financial aid advisor, which makes it harder to know who to speak to. My brother's account is now in collections which will mess up his credit score. I really hope that there is a legal action suit because there will be three new members who would love to fight.

Now, I have a bill of over $2000 for both the Algebra classes and my other class and have been told my classes are on hold until the amount is paid off. I logged on yesterday and there is an exit letter waiting for me. I called my financial aid rep today and she was no help. All she could say was there is nothing she can do. I asked to speak to her supervisor who was conveniently away from her desk. About six hours later, I finally heard from her and got the same runaround. This is a bunch of ** and I will not take it lying down. Anyone else tired of the runaround?

However today, they call me again and said I am short $400 and unless I pay that, I would not be able to move on to my last class. Although I can apply for loss of income, it would take a very long time and if I don't attend the class for more than 12 days, I have to pay $700. So in short, if I don't pay the $400 right now, I will lose out on everything I have worked for. I think they should change their name to University MOB.

I am going to speak to a lawyer and sue their asses over this. After reading the posts on this website, I can see clear now why they are doing this. I am paying out of my pocket and they are trying to make me pay for as many courses as possible before they can approve my financial aid. If there is anyone here who knows what are the legal steps I can take to sue them, please let me know.

I cannot retake the class until I pay the $1,200 for it out of pocket. Once again, another obstacle I have to jump over to get my degree. Did I mention that I am short only this one class shy of AA degree and now on my 5th week of waiting to hear back? I’m very disappointed in UOP.

I was given a woman's name and phone number as to who to talk with about a class action (because we are not the only students to have similar circumstances, there are thousands of us). They still have me owing over $3,000.00 for classes that were already paid for and recharged me for fees that can only be paid for once. Example: If you purchase a textbook and have to retake a class, you do not have to buy the same textbook a second time to retake the class. They have done this to keep from sending my transcripts to my new college so I have to take courses over again. I am still obtaining my degree. So this is not a complaint from someone who just plans on quitting. I merely want my accounts expunged.

I had one instructor quit in the middle of a course and we, the students, did not know what was going on for over a week! We ended up completing the final 3 weeks with a brand new instructor that would never answer our repeated e-mails. My financial advisor changed like 4 times and they each told me something different. My academic advisor changed several times as well, and treated me downright horrible, telling me that I could not quit UofP to attend another school. I didn't realize exactly how much I was paying and borrowing until I was in way too deep.

These people are crooks! I am 15 credits short of my associate's degree with a 2.88 GPA and am basically screwed unless I somehow find money to pay them for what they sent back. I took the summer off. I attended classes for 5 months in 2011 and they sent the money back. They are crooks, liars, and thieves. Someone please help me.

She finally got so frustrated she just switched colleges. I have continued to go there but I have had nothing but problems with the school. If it isn't the poor instructors they have working there, it's the customer service of the staff. It is horrible it took my adviser 2 weeks to return my phone call and the financial adviser there, Monica **, is a joke. She had left in my ear and hung up on me. I asked her a question one day and she couldn't answer it and hung up on me.

They will definitely be nice to you at first and call you every other day. Until you become a student and then you can't get any help whatsoever. This school is an absolute joke! It’s like some little rinky-dink hole in the wall of a college. I have been transferring to another college and while doing so, I have learned that none of the classes I completed at Phoenix even transfer to a major university. Do yourself a big favor and don't even go to this school. Please don't, it will save you a lot of headache and hassle.

I am almost done with my Master’s. I took out loans to pay for my next four classes. The money was disbursed the 20th of March 2012 for the first two classes. I have another disbursement for June 1, 2012. To my understanding, the school is holding my refund. The financial counselors and managers were telling me all kinds of crap, “Because you were approved for 12 credits and you have 6 now, we have to hold your refunds until the next disbursement in June 2012.” **, I want my money that is mine. I am so pissed off. Then the manager told me, “Oh the debit memo transaction date has past. We have to do a new ticket for them to send the funds to you.” My counselor states nine more days and the managers state 24 to 48 hours to get a response. I am wondering who is lying.

The University of Phoenix is holding my money also to pay for June class. I did not start class for June yet and also, they are getting another disbursement in June to pay for that. I am calling the director this morning. They did the same crap to my friend and she had to get on them for her money. Phoenix makes sure they get their money and the student should wait on something that is theirs and have to pay back with interest. That is absurd.

I am upset this is not the first time. Last time Phoenix took $350 off my refund for books. I was promised free books because I have been with them so long. If I was not strong, they would not have given me back my money. Not to mention, another incident for a refund. I am so upset. My husband wants to go in law enforcement. I would not encourage him to go to Phoenix for criminal justice. I am so done with the school. I am not doing any speech for graduation. Give me my money and I will write a speech. I am ashamed to see so many negative comments about Phoenix. I actually like the school. They need to better their financial department because there were too many complaints. I am glad I am almost over and going to another school for my PhD.

My question why is the processing center is close too much phone calls. I am learning and the school is good for that I know what I want the only problem is getting my refund. If I wanted to run, I would run a long time holding refunds for class that do not sound good. It does not matter what student do with their refund that is their debt and cross to bear. I never complained about the school. I had enough. Also, they need counselor that knows what they are talking about and provide accurate and honest information. I will be calling Robert, the director, and complain. I am calling FASFA to see if this is legal. I am tired of this. I want to be finish and run my happiness has turn to sadness. I like the school, but not the way in which students money are handled.

After those classes were complete, I was to start my last two classes around February of 2012. I spoke with my financial aid counselor, a new girl, the other girl was gone and I asked about when I could expect my refund. She said, after I complete two weeks of my next to the last class. Okay, that's good. So week two came, no refund, week 3, no refund, so by week 4, I called and asked, and I was told that the University of Phoenix was conducting an audit on some of the students' financial aid. I thought okay, as I didn't feel I had anything to worry about. She told me that if they were not done conducting the audit by the end of my class, she would request escalation of funds. I said okay.

So my class ends and a week goes by. I contact her again, because by now, I need the money as I am falling farther and farther behind in some of my bills. This is not Pell grant money, this is loan money, money that I am responsible for paying back, so I feel entitled to whatever is left after I have paid my tuition and fees. Anyway, after I contacted her, she now tells me that I was "over awarded". I said "Over awarded? How can that be, when I wasn't even awarded the full amount I was eligible for". She then tells me that they returned the overage to my student loan lender. Suspicious, I called my lender and was told that if they award the money, it is not usual for it to be returned.

I looked at my account and saw that allegedly almost 1750 and 133 dollars was returned. After speaking with my student loan lender, they were surprised when $133 was returned. I told the lender that this was not my intention, as taking $133 off of a $73,000 loan wouldn't help reduce my loan amount significantly. The lender told me that after they award the money, it is in the hands of the financial aid department of the school and they become responsible for how it is disbursed.

My point is, that I was awarded an amount at the beginning of my last four classes and now that I have only one class left, they are telling me that I was over awarded and are returning money which will cause me to have an out of pocket expense. I went to my account on the University of Phoenix student website and they dropped my last class, and restarted it a week later, but both classes are listed on my account. Mind you, I haven't even started my last class. I am wondering, are they trying to charge me for a class they dropped? Additionally, they went back to my previous three classes and are now calling them "outstanding invoices". What the heck!

They have really torn their butts with me and I was the main person hyping up this school telling people they should try it, on and on. I even went so far as to say it was a perfect school. I definitely do not feel that way anymore. They totally messed up with me. It is so stupid too. How can you hold someone for money that they are responsible for? Someone is going to be real sorry. I took the time to tell one of the financial aid counselors that the University of Phoenix is risking its reputation and credibility. Is it worth it for a few thousand dollars?

The call never came. I called and left messages and proceeded to enroll in a different college. Then I received a letter telling me I had over $3,000.00 that I was eligible for and my transcripts. Then I received a hung-up phone call from the financial adviser (her name popped up on the caller id). I attempted to call her back but she never returned my call. I was a bit suspicious and looked up my account online. My surplus of over 3 thousand is now a deficit of over 3 thousand. Furthermore, the charges are false as those classes were already paid for last year.

I had to withdraw from the class early because my brother slipped into a coma and I had to fly to Tennessee to take him off life support due to the extensive brain damage that had occurred. I spoke with the advisers, I had at the time and they were understanding and even gave me some grieving time as not only had I lost my brother, but I also had the funeral and to go to court over custody of his minor children. They informed me they could not reimburse me for all of the money but did reimburse me for some.

I completed the two classes after taking some time off for grieving. In order to get more money out of me, the new financial adviser was charging me for the classes that were already paid for as well as passed after my grieving time had completed and for withdrawing from them during a family emergency that was clearly unavoidable. I have filed a grievance but was told that it would take 15 days for them to get back to me and my new school needs for Phoenix to send them my transcript as it is policy that it be done that way.

As long as it appears I owe them money, they will not send the transcript and I have received phone calls from some woman telling me to complete exit counseling. I cannot complete exit counseling for my loans and grants because I am going to finish school and need those grants and loans. I could use some help with this. I am just a short year away from my degree and refuse to give up now. Anyone's expertise in this situation would be appreciated.

I stayed out of class from mid-August to October 4th and started online classes. When I started getting my GI Bill again, it was only $500-ish. I was sure that this was only because it was a partial month. Because of a mix-up on my paperwork that transferred me to online from ground campus, I didn't get another payment until a week ago. They paid me back pay as well, again, only $500-ish per class/month. I called the UoP GI center and was told "To be considered full time student, we have to report you classes as 4 weeks. If we sent over the 5 weeks, then the VA would say you are 3/4 time student and you would receive even less pay". It sounded fishy to me, so I called the VA GI center and asked them the same question.

I was told "The UoP does report only 4 week classes, I don't know why they do it. Other schools that have the same class length report 5 week classes and the students get paid for the full month. All the UoP has to do is certify you guys for the full 5 weeks and you would get the full amount." Two different companies, two different stories. I called another VA rep, waited another 25 minutes on hold. He told me almost word for word what the first one told me. Now I am the type of person that likes to check my naughty and nice list three times. I called back to VA and asked a third rep. Only 15 minutes on hold this time. Same story, UoP should report 5 week classes, we do go 5 weeks, if we only go 4 then I want to know why I have to make attendance post 5 weeks. This rep said that as students, we should all write in to UoP and make them change it.

Don't take my word for it, call the VA. Here is the direct number to the GI Bill center (888-442-4551. Select 1 for touch tone phone, select 2 for Post 9/11 GI Bill, then select 0 for a rep). Wait the 5, 10, 20 minutes to talk to them. Get the facts for yourself and join me. I have already sent in 3 letters and intend to not stop till they certify the truth to the VA. We go 5 weeks, pay us for 5 weeks please!

Before my 30 days, I was in rotation to have a new guidance counselor and the counselor enrolled me into the next cycle of classes. I had to explain to my new and unfamiliar guidance counselor my unfortunate event and was still signed up for classes. After explaining again why I was unable to commit to the classes at the time, I was later dropped from the classes and then received a large bill for over 2,000 dollars. I was also told that I would be unable to continue at the school until my "debt" is clear.

I have spoken with many people from the school and no one is "able" to waive, excuse or pardon the fees. Is there anyone that can help me with this matter because I don't want my credit affected? Also, I would love to someday continue my education with Phoenix.

At this point, I was mad that no one had contacted me regarding this to clarify prior to failing me. It would have been nice for an instructor to contact me and say, “Hey, you didn’t submit the volunteer hours.” Anyway the counselor told me she would accept them late if it was ok with the instructor. I got a hold of the instructor and she said, “Yes, she would take my late volunteer hours.” I was told I’d have to sit out a session until it was cleared up.

Two weeks later, I get an email stating I have to retake the course over, a letter signed by the Dean was sent out a week later saying I had to retake the course in which I had received an A. As a working mother, I followed their rules without complaint even though a letter from Dean was final. I retook the course and failed it with an F. I tried to receive guidance and was ignored. I was given a lot of "there’s nothing I can do".

So now I have no BSN degree. I’m stuck paying government loans for nothing and I have to enroll into a new program and start all over from scratch! UOP was the worst experience, very unhelpful and I would never recommend them to any nurse! Poor communication at that school and to put a single mother who is working two jobs, striving to better her life through crap like that, it’s sad! All they cared about was their money! Well UOP, you have my hard earned money but you will never have my respect!

It goes on and gets scarier, I'm afraid, but you get the idea. I have never heard anything good about UoP and they disgust me, especially their financial aid office. I'm only in my 30's, but my students are my children. When they graduate, my kids graduate, people like these are monsters!

She was due to deliver right in the middle of one course and immediately called her "advisor" to explain. She was told she would be scheduled around it. She wasn't. So the "advisor" told her they would drop her from that course and restart it later. She asked her if this would cost out of pocket and she was told no. When attempting to return after the baby was born, things resumed okay, until it was time for the next disbursement check to come.

The school kept all $1,300 of it without even sending it to us. They first denied they did so even though I had proof in the form of the letter they sent to her email. Then, they changed their story and said it was for the course she had to drop due to her pregnancy. The course she was told by an advisor wouldn't cost her. Of course, that advisor was no longer there so it didn't matter. She was angry, but she continued anyway.

Things went fine for a while even though she had yet to take Psych 101 after a year of schooling (next up is Algebra) until the next disbursement. This time, the amount was $2,700, and according to the school's own statement, they kept $1,300 of it. That is fine. We used the $1,400 to pay credit cards and expenses so she could continue to attend school.

Then, five days after getting the check, she gets a call from a "financial advisor" stating she owes over $1,000 or she can't continue! Furious, we asked what that was for, and she claimed for the dropped course. The same one that wasn't supposed to cost, the same one they had taken $1,300 from. She also claimed that we were supposed to used the disbursement check we got for the said amount.

We told her the previous advisor had told us that they will withhold the money from the disbursement (the $2,700 one) and that would cover it. She claims to have no idea what she was talking about and claimed that they cannot withhold money from the FFSA loan even though we have proof they have done so twice before! She then tried to scold my wife telling her "she doesn't understand" how the payment for the courses work. I guess she doesn't. They take money, say it's for something, then say that they need more--I don't get it either!

She told them she could afford to pay $50 a month after they offered payments but she flatly said no. We then requested an itemized statement of where her money went, along with a list of credentials for this "advisor." Did she go to school for finance? Is she just doing office work with no money handling experience? She received neither one.

Her "advisor" was of no help either, just saying there's nothing she can do and would not answer any questions, just to "pay up." So now, my wife who had dreams and good credit, is now stuck possibly from going to a real school because of these pieces of garbage. Trust me, all those bad things you have heard about this place, all those Diploma Mills jokes, are all true. Stay away!

Why are they emailing students if it is something as important as paperwork that requires follow through? I tell them over and over I didn’t receive any email or any documentation of what they are talking about; however, their famous answer is always, “Well, we see it on our end.” As a student, I want to withdraw and I only have 5 classes left to finish my degree. I would like to transfer in order to do that, but I'm sure I will have issues with them in doing so. My GPA has dropped tremendously due to the stress and lack of help or assistance from them. I have friends and many other people that have these same issues as well. Someone has got to help us and do something to stop them from lying to and enrolling others.

It has been excuse after excuse when it comes to getting my money. They even said they would have to send my money back to the Department of Education, which was not true. I have been at the Department of Education for almost a week. I have sent email after email and they still are not doing anything. I called the Apollo Group and was told that there was no accounting department. I can’t even be put in touch with anyone. I am currently looking to transfer schools, but I am worried my classes will not transfer over. This has been one nightmare after another.

Today, March 11, 2012, I went into the site to retrieve a copy of my transcripts and received a message stating that I owe more than $2000 to the school. I'm a bit confused. When I started the "school", I noticed that they make you complete two classes, and then start two classes, prior to applying or releasing any of the financial aid they receive on your behalf. So, I did a little math. In my situation they received more than $7,000 in grants and loans, and applied just under $5,000 towards my classes and materials. I received a disbursement of the remaining balance. Now, if "technically" they are not allowed to apply financial aid received for one semester towards a previous semester, how do I owe them money? Why would they make me start classes before they release funds if it is not covered by the financial aid period? I'm not sure what is going on here. Sounds like a lot of double talk, miscommunication, and scamming taking place in order for the school to collect as many funds as possible.

Having said that, I took the C and I graduated with a good GPA even with the C. My advisor said I could fight the grade but I decided it was not worth the energy and vowed to get my EdD elsewhere. I had over a 3.0 GPA and to get into my program for my EdD I only needed a 3.0 GPA, so I have my degree and have moved on. I'm not bitter or unhappy with my education from UoP. I just can't recommend the school because of the lack of student support. Maybe, you could call me a survivor that graduated from the school of "Hard Knocks."

The college is a fraud, and I suggest anyone who is thinking about joining this college, don’t do it. I do not need someone holding onto my money that I am responsible for repaying back. That is unfair that they want to give you your loan when they want, especially after the fact that the government approved me for it.

I am sick of the half truths with this school, and if I thought my classes would transfer to another school, I would leave them in a heartbeat. Now, I am stuck trying to figure out how to come up with almost $4,000 on my own to finish my degree. I was offered the opportunity to apply for more loans. Gee, just what I need, more debt while the school does nothing to improve the learning style. I would never recommend this school to anyone. Most of my friends who started around the same time as I did have found better schools, only to find out some of their (or all of) credits will not transfer over. If I could sue I would!

In November, the 4th counselor cancelled by class for non-payment. In December, I received a check for $1020 saying I didn’t have a balance due. Then in January I was billed $2755 for the 2 courses taken from December to February. This caused me to be ineligible for my employer funds of $2600. I need this money to supplement my family income. When I hit the ceiling about my funds being mishandled, I was told UoP, who never writes off a balance, would write it off as my error for not sticking to my schedule! The course was cancelled by the finance counselor, not me for, non-payment of a balance they could not prove I owed. This is my last year. I graduate soon. This mishandling has caused me to lose out on any tuition reimbursement assistance from my employer. This as also completely ** up my extremely tight budget and caused me extra unnecessary debt. Uop insists all funding be sent directly to them, and then they should be held accountable for managing the funds appropriately. I want to file complaints but am not sure in which direction to start.

It is not right or fair. Plus, I passed a class which you are supposed to make 60 or above. I did and my academic advisor is telling me I have to take a math class over because I did not make 60%. I did and he knows that because I sent him a screenshot of everything. It just have been discrimination all over this place and I am not going to continue to look them do this to me or anyone else. If someone out there can take this claim, please do so because UOP is not doing things as they are supposed to. They are taking people’s funds and paying them for other courses when that disbursement is supposed to come to me.

They said that I was at default. Anyhow, everything is just a fraud in this school. What a scam. The class that I took doesn't even count as a credit in other school. They are just stealing money!

I am filing a complaint with the administration over this as I will now be removed from the program indefinitely according to my academic advisor. I am already talking to other colleges about transferring into their programs! UOP is a joke and they should be acknowledged on the news!

I finish my classes and what I had to do when it was time to sign up again I didn't because that was everything was going in that school. They send my information around to people that I didn't know and every time I was getting a call it was from someone new and I really didn't like that at all. Well, the time went by and I try to go back to school which I didn't and it wasn't that great like I thought it will be like but whatever I finish my classes there, try to go back to the states and when I was there to sign up for school the people who was helping decide to check my Load History and in turns out that the loan that I took I didn't had to pay back because it was never use. I pay everything out my pocket and now I cannot file my taxes because the school haven't send me my paper for my taxes and it show that I won't get no money after I pay from my pocket.

PS: The financial aid people who help me and told me that I didn't have to pay a penny. Told me that is not the first time University of Phoenix do this to people.

I paid $400.00 dollars and some change when I did get my financial aid and had a balance of $198.00. I paid another $100.00 dollars this last time I received financial aid, because I had just had a contract end at another temp. My financial aid counselor is trying to force me to take a leave of absence for $98.00 owed and I have just finished taking my algebra classes in which the first semester I received a B- and let him know I just paid 100.00 dollars and am aware I cannot graduate until the balance is paid and when I start working I would pay the balance, I am not working at this minute. I have a 3.16 GPA and do not agree with withdrawing from school for 98.00. Can he do this, I graduate in 2013, about a year from now. All I have is core classes left.

Unfortunately, when the teachers failed me, my student loan money was sent back to the bank, even though I should not have failed these classes. The financial adviser did not return my calls, until much later, after all the damage was done. Then the school handed me a bill for $4,000. I finally spoke to a supervisor in the financial department, and was told that if I came up with $1,089 and started attending classes, they would waive the other money. I attempted to get the money, and by the time I had it, I was told I was too late, and the account was sent to collections.

My experience was very pleasant and I enjoyed school. I graduated in February of 2011 with an Associate’s degree. Another friendly lady (I can't remember her name) called me to talk about the next step in my enrollment process to UOP, again I was excited. She said she saw I had my associate’s degree in Health Care. I agreed, she asked what I wanted to pursue my degree in, I told her I wanted to be an X-ray tech, and she then hesitated and said we do not offer a program for an X-ray tech. I said excuse me? She said I would have to go another school where I could do an on campus program where I could take classes.

I was not very happy at this time because I had just taken 2 years of classes to find out they did not offer the career program I wanted to pursue. I then thanked her and said I really wanted to finish at the UOP but I understood I would have to take and attend classes to finish my degree, it was not her fault I was misinformed.

In the past two months I have checked into classes at another college, Stevens Heneger. I found out that the classes I took at UOP have nothing to do with becoming an X-ray tech. An X-ray tech is an Associate's degree so basically I would be starting my schooling all over to again get an associate's degree in the career I wanted to pursue.

My classes at the UOP would only work if I went into medical billing & or a managerial position, mind you only 64 of the credits would transfer, at a hospital after another 2 years of schooling. I feel I was miss led into thinking I could do all my classes to become an X-ray tech. I feel I took unnecessary classes. If the UOP did not have a program for an X-ray tech I should have been informed of this issue and directed to another school or institute that could help me enter into the career I had chosen.

I am not sure what can or will be done about this but I am very angry & disappointed in the way I was misled. I am currently working two jobs to get bills paid off so I can afford to go back to school to get yet another associate's degree to become an X-ray tech and pursue the career I intended to already be working as. I had deferred my student loan to get this issue resolved and by the looks of it, it won't be resolved to my satisfaction.

I have spent $30,000 on a degree in which I can't use to become an X-ray tech. Again, the X-ray tech that I wanted to become is an Associate's degree, in which I already have, so starting all over to receive another Associate's degree for the career I wanted to start is not an option for me at this time. I understand I have repeated myself but I am frustrates, angry, disappointed, deceived, among other feelings.

It was Christmas break, so I just knew things were going to be fine when it was time for me to start my classes back. I look online for my classes and I have no upcoming classes. And it is saying I owe more money for the class they dropped me from that I was passing. And my academic counselor and financial advisor were changed. Everything that was discussed with my prior advisors was no longer relevant, because they did not write any notes. Now I owe $2392.40 and cannot re-enroll until the balance is paid in full. This is **. I had a 3.8 GPA and was passing my classes. I am beyond annoyed and something has to be done with this school. They do not care about the students. They just care about making a profit. I took 30 credits there and I cannot go to another college because it is a hold on my account. Long story short, do not enroll at the school. I read all of the reviews before I enrolled and I should have listened to the others. But I didn't and now I am the one paying for it.

After these experiences I called U of P to withdraw. First, the enrollment guy tried to dissuade me and then finally referred me to an academic adviser. Rather than just honoring my request to withdraw, she spent days, perhaps a couple of weeks, trying to get me to stay enrolled despite my determination to do so. After this she told me I needed to speak with someone else to withdraw. It's been so long ago but I believe I was referred to the "national office". So, I talked to a guy there. He told me that it's fine if I withdraw, and even wished me luck. Five years later I pulled my credit report and U of P has me in collection for close to $2000.00.

Concerned, I contacted U of P's national office. The guy told me that he's going to look into it and call me no later than Friday (this is on a Tuesday). Days went by then weeks, I picked up the phone and tracked the guy down. He said, "Sorry, the academic adviser did everything she was supposed to do and there's nothing we can do. You're going to have to work something out with the collection agency."

I feel that I was never really a student at U of P. I withdrew after only a couple of weeks and I think they are counting the time that they had me enrolled and attending the wrong classes as part of my enrollment period. But for the academic adviser's actions of drawing out the process, I would have dropped after a single class. This is the fault of incompetence on their part, not mine. I believe that the academic adviser intentionally extended the withdrawal process to make it so I was technically enrolled past "x" amount of time, so they could charge me for the entire course. Reading these complaints only makes me feel more strongly in this regard.

Do not enroll in this institution. Others call it a scam and I am inclined to agree. U of P should be barred from receiving government student loan dollars (incidentally the government never disbursed any money to them for me, which just goes to demonstrate how short a time I was enrolled before I withdrew). This institution's financial practices are morally wrong and I would hazard a guess legally questionable. You would do better to attend an accredited state school, locally operated than to deal with this for profit organization that will do whatever they can to make a buck. They aren't in the business of educating students. They are in the business of making money and they employ some highly devious means to do so. Buyer, beware.

In the morning, my financial adviser informed me that I owe $1,888.17. I started shaking so badly, then I told him that I didn't have that type of money. He told me to pay $900.00 now, then another $900.00 next week. I asked him, was he out of his mind? Then he told me that I will be going to the collections agency and I could make arrangements with them. That was the end of our conversation. Not even five minutes later, I received and exited from UoP. Then a couple of minutes later, a federal aid award letter.

I am at a lost. I have been in school for 5 years and never received treatment such as this. Then my mind reminisced on how when I enrolled my counselor was telling me to apply for the highest amount of aid and that I could use this money for whatever else I needed. I also thought about how they received my school transcript swiftly and how the workload was so heavy not to prepare you for a degree, but for you to quit so that they could make money off of you. Four weeks of class cost me almost 2,000 dollars. OMG, how am I going to move on from this? Please help me!

I finally get it figured out and in the middle of the last class I was in, I suddenly started bleeding so badly I had to go to ER. I wound up having a stroke, having to get a blood transfusion because I lost so much blood, and subsequently getting approved for SSI. When I went to finish up the course, they told me I had missed too much and couldn't. They wouldn't let me retake the class either until I paid them $700. That's where it stands. I was told that student loans aren't expected to be repaid while I'm disabled yet it shows on my credit report as past due. When I try to go back to school, they won't let me back in until I cough up $700 for the course I got sick during. I've asked them to please tack the $700 onto my student loans and let me back in to continue and yet they won't. I can’t go anywhere else while these loans are outstanding.

Also, they're showing that I owe the total amount yet I only took two classes, hardly worth $10,000, I think. I need to get back into school and finish my degree but on SSI I can't come up with $700 like this nor should I when I should be able to either retake the course again or have them tack that amount onto my loans and let me back in. They want the money but refused to give me the education. I've tried everything I can think of with them to negotiate something reasonable and they will not budge. Maybe the class action lawsuit will change their tune now.

I have spent the last few days talking to my financial and academic advisers about how I am experiencing the school and how I need to take classes at a ground campus. Since they don't offer the course that I am taking on their ground campuses I have to transfer to a local college.

When I had finally convinced my advisers that I really do need to leave the school, they let me know that I would end up owing the school money. Despite the fact that they have the $10,000 direct student loan as well as the $5,500 from state funded financial aid.

The fact that they will be sending back loan money that I applied for and that I will still have to pay them for classes that I am dropping is something that I do not understand. The school has already paid my previous blocks with my financial aid money and it is beyond my comprehension that I can not receive the remainder of my loan money so that I can pay them and continue my education elsewhere.

I will absolutely take legal action if that is what it comes down too, but my main concern in lodging this complaint is that this school's motives, financial structure, curriculum and staff be investigated by the government and any other agency that has the power to uncover the scheme they have masked as a credible university.

I was told it was my responsibility to have their Microsoft installed on my computer, when the student trial expired, I needed to buy the upgrade. I explained to them, I could not afford to make this move, So, I will use the Microsoft that is already on my system. To my amazement, their materials will not open, or submit using my Microsoft. When I found out about my final not being submitted, (three days later), and too late to resubmit, it brought my grade down to far to past that class. (So they say). They have withheld my check, which I am suppose to get this month, February, It will be withheld until April of this year.

My complaint is that I live off of my refund money, along with keeping my equipment running for school purposes. Without that money this month, I do not see how I will have electricity or internet to stay in class. How can this be legal? I am responsible for the loan, so how can they keep my money for me. When I called the financial adviser and the academic adviser, there was a lot of run around talk and silence. The academic adviser actually got snippy with me. When I first enrolled, they were so sweet, a person could smell the sugar running off of them. They really suckered me in, I am a committed student who try hard for the good grades and for advancement. I was at a desperate time in my life and what they were offering me sounded like a second chance in my life. Looking back on it now, it seemed like the traps were there to make me fail.

The policies would say one thing and they would do another,in class, to their favor. They all would make me feel, like I was the one at fault. I am well over the age of 50, and know right from wrong. College life should not be this hard. On several occasions, my instructions for an assignment seem to say something different than the facilitator's. And she tried to say, I had some mental issues, and could not understand what I was reading.There are not enough instructions or directions for assignments, and most of the time, no feedback, how could this help anyone? I am so dissatisfied, that I have lost all my excitement of becoming a college student. University of Phoenix Axia should be investigated. They are making a lot of hard working and dedicated students lose faith. Somebody help me please!

That's my money that I have to pay back to lenders and I feel like they're keeping it hostage because I'm not taking classes at their university. My finance counselor never can give me a straight answer and gives the run around every time I call. Even her supervisor can't give me an answer. And even the assistant director of the whole financial branch can't give me an answer because he will never return my voicemails. I've files grievance and still nothing. They say all I can do is wait, but are you supposed to wait a maximum of 14 days? I'm going on day 47.

I asked her if I had enough aid for my class I was currently enrolled in and going to start. She replied "yes". I took that class and decided to take a leave of absence and just test out on my remaining classes. Toward the end of the last class I was enrolled in, I had a big credit so I asked her why. She said she would check in to it. After the class was done, the credit disappeared and there was a balance of like $1400. Upset, I asked her how this was possible and what was going on. She said she would look in to it. She finally replied back and said "you owe it." No further explanation. Through my academic advisor, I obtained my financial aid advisor's supervisor's info and contacted her. I forwarded her my emails and she said she would look in to this. I never heard back.

My academic advisor finally told me that supervisor left and there was a new one. My financial aid advisor got snippy with me and accused me of not calling the previous supervisor back. I informed her that I did indeed call her back and that since I work the same hours as them, we were talking through email. My financial aid advisor has also claimed that she has spoken to her new supervisor and that she is at no fault for this, that she did not improperly advise me. Her supervisor did call me and I explained email is the best way to get a hold of me because I work the same hours as they do (and then I have a record). She asked me through email to explain what was going on because I have since said I wanted to appeal my account with the college. I answered her two weeks ago and have not heard back.

Instead of her answering me back, I have now been contacted by a collection agency and received a letter from UoP stating I am in collections. The college would not work with me on a reasonable payment plan and wanted three large sum payments to pay it off. I have explained to them that in the last few months, we have lost my father-in-law unexpectedly and are having our fourth daughter soon so I cannot make payments that are ridiculously high like that. They have ignored my request to appeal my account and I told my financial aid advisor that I am trying very hard to rebuild my credit and do not want to be sent to collections.

I do not deserve this treatment from UoP. I am a good student with all A's except two classes I got a B. This is ridiculous, as there is no way for me, the student, to have gone over my loan limits, as they are the ones who are supposed to be watching this and making sure things are done accordingly. It is not the student's job to do the financial aid office's job!

Upon my finally reaching someone who was willing to inform me of what was happening it was bad news. I currently owe over $72,000.00 in undergraduate student loans, and since the UOP continued collected loan funds that I was not entitled to I am currently unable to finish my courses and complete my degree. I disputed these findings because I never once was I told that I didn't have enough funds to complete my course. I have continually received refunds that should have been kept by the UOP and applied to my courses.

I was advised that I should have held onto those funds but this was well after the fact that I ran out of money and was told well beyond the point of return. I have to payout of pocket and since they dropped me out of my program I was not informed that I owe additional funds that I was previously told I broke even with the school. Now they expect an unemployed mother of four to come up with over $10,000.00 to continue my education. I am a student with a 4.73 GPA and my only hope of becoming gainfully employed was to complete this program. I was told to get a personal educational loan but you need good credit for that, and since no one in my family of 6 has the winning number I am stuck and the UOP will do nothing to assist me.

I reported this matter because if I was properly informed, I would never have spent my refunded money and would have paid for course on the spot. In my communicating with the Financial Aid Department I was never informed in writing or verbally that I would be trapped. UOP are only interested in the money and care nothing about messing up people even when they clearly authorized Financial Aid Funds I was not even entitled to. Now what can or am I suppose to do? Need help!

After transferring me over to this department, they told me that they had no record of attendance. I have disputed this charge on my credit report and the credit bureau says that as long as the university as able to verify ss# and name and date of birth that is all they have to provide to say that the debt is owed. Now I am receiving collection calls everyday almost from their collection agency.

My credit score has dropped 100 points, and my co-signer's credit has been adversely affected as well. I don't know where else to turn other than getting an attorney. I would certainly not recommend anyone go through the same nightmare that I am currently going through.

Almost all of my accounting courses were eliminated. I have already filed my grievance with Office of Dispute Management but they have denied my request already stating that I have agreed in enrollment contract that the University has right to change my class courses any time. But I never signed a contract. The enrollment contract. I have request a signed copy with am I still waiting for it. Enrollment counselor gave me false and misleading information. I was enrolled as an on ground student and I signed up for ground classes only in La Mirada California Campus.

At time of enrollment, my enrollment counselor insisted that all of my classes on my schedule will be on campus in La Mirada Campus. Since I was given misleading and incomplete information at time of enrollment and University of Phoenix changed my degree program eliminating my accounting courses, since I need these courses to sit in for my CPA exam. I have to go to a different school to finish my degree. Office of Dispute Management has already declined my request for a full refund.

I can't even get a job at McDonalds (I’ve tried) because the job market where I live is terrible right now. I don't know how I am going to pay my massive student loans after my deferment is over in March. Not to mention, I didn't even finish their so called degree program because by then I realized how much money I had lost and how much crap I was in because of them.

That did not happen; as I was turning in late assignment that was losing points due to being late, I could not keep up and it was too late to drop. I would not recommend this university to anyone, not to mention all my classes were with Axia and not UOP. I have student loans that I cannot afford to pay and now a collection agency is taking legal action because I somehow owe UOP $910.80. Funny thing was I joined UOP and was taking classes at Axia. So I wonder why UOP is suing me for money?

At first, my financial aid and academic counselor were telling me that since I was dropped with a passing grade, all I had to do was pass my other class, which was HUM/111, and there would be no discrepancies with my financial aid. Also, I had to repay for the remaining weeks I did not complete, which totaled up to me paying a little over $600. My grade in HUM/111 course was already below satisfactory due to this instructor saying he could not open my assignments. I would resubmit them to only receive an answer of "try better next time, we must move on.” That was frustrating within itself. So, I made a conscious effort to go to public computer labs so I could ensure my last assignments were in on time and in the right format. I did week 8 and 9 on the same computer and submitted both assignments. He was able to read week 8, but two weeks of waiting for my last assignment to be graded, I seen that he "was not able to open my last assignment" and I received a failing grade.

The problem was my assignments were in a compressed file and when you tried to open it a screen would pop up and ask what program to open the document with. I could not resubmit the assignment and my academic counselor told me the instructors have the choice of opening our assignments and are not held liable if they are not computer savvy enough to figure out how to open the document. First of all, when I first signed up for online courses, I was tested on how computer literate I was, had to ensure I had the right computer programs to submit and view my assignments, etc. Why are the instructors not held to the same standard? But that is not all! I subsequently failed and was dropped from my other course with a passing standard.

Emotionally distraught, I called to see what options I had. Suddenly, they were able to waive the charges for me to retake PSY/201, which was not an option for me when I was dropped. They wanted me to pay the money upfront. But I was told that after I passed this course, I would be able to proceed with the other classes I was supposed to be in and work on repaying for HUM/111. Now I am here and just got off the phone with my FA counselor, and he says I will not receive a disbursement nor will I be able to proceed with my courses until I paid for and passed the course I failed! This makes no sense because I was notified that I had to complete 75% of my credits to continue with the help I receive to pay for my education. Yet he is telling me that 100% of my credits must be completed in order to receive the rest of my assistance. This school is full of **, and I want to seek legal options on this matter so I can go to a real school and receive my proper education.

The problem I have with this college is that first of all, they have no intern programs. In this economy, you need to have intern programs to gain experience. Well I know in Georgia you need experience to work on their jobs. And I haven't gotten a job yet because they want a bachelors degree versus associates. But other than this, the college did me good.

A couple of months ago, I had a professor who decided she did not like me. She made up a lot of false information and accusations, then sent these accusations to the administration and they try to have me expelled. Her accusations are subjective in nature and completely inaccurate. The administration told me that I needed to go to a meeting that they said must take place two and a half weeks ago and asked for my number which I provided. I also asked what my rights were and that they provide me with the policies regarding the meeting (they have policies) but they did not provide me with them. They did not have the meeting the week and they demanded that I must attend but instead finally sent me a message today, after two and a half weeks later, saying that they have concluded their exploration into my violations of policies and that they need to meet with me for an hour in a couple of weeks from now.

Obviously, the only thing they explored were her accusations. She has made many, many false accusations. Her accusations state things such as I am ostracized by my class because of my behavior. This is a total lie and obviously they did not consult with my class members to see if these accusations were true. I get along with my school group just fine. I have been with this group for eight months. Unfortunately, this teacher is also friends with the administration. I am pretty sure that I could sue the university for a large sum of money for breach of contract or something else if I could only afford an attorney.

The first eight months of my program seemed of value; however, for the past twenty months, the quality of this education has been very, very low. No one has even read their books in over a year. We have plenty of work to do but it is only busy work. Master's program is so low in quality that the student don't even use the required text for a single course in over a year. It is my opinion that if you are considering attending the university, you instead run the other direction.

If it is ever in my power to find a way to take away their billions in federal funding each year, I will do it and run them into the ground. Out of all the people I started the program with, only 50% or less are still in the program; the rest were either kicked out or dropped out. The program costs over $500 per credit hour. Think how many thousands all of those people threw away before they were tossed out by the school! Furthermore, multiple teachers have provided information that in this field, only 33% of the people who graduate are working in the field ten years later. Do some calculations, that means 1/6 of the people who start this program actually end up working in the field in a program that takes three and a half years to complete at a tuition cost of over $33,000. I don't want to say that all of the teachers are bad; they are not and many are very good. I believe it is the school itself that is critically flawed and needs to be shut down.

If you do serious research, you will find more federal funding goes to this university than any other to the tune of billions each year. You will also find that they have among the worst retention and graduation rates in the nation. You will also find that they have among the highest student loan default rates in the nation. I am not making this up. This information is available on Federal Government websites.

So I wait a month, knowing that the holidays are around. So today I email my FA counselor, only to get a reply that he's no longer there and to contact someone else! In the meantime, I check my online account and I'm showing that there is a discrepancy of $7800 from what my student loan servicers says that was paid to UofP compared to what UofP said they received, including $2500 that was disbursed to UofP in November but hasn't shown up in my account. So after finding out that my FA counselor is no longer there, I called his covering FA counselor and she says the hold up is simply a form that needed to be signed and my original FA counselor was notified of this way back in August! For God's sake! Where’s the missing disbursement? Are they embezzling? Sallie Mae suggested getting a hold of the Department of Education and having them start an investigation. If anyone is interested, the number is **. I've had to go on a leave of absence because my financial aid has not gone through.

After all these years of hard work, I feel that I am being discriminated against because of my race, trying to hold me back. Why would someone wait till their last class to copy another paper? To make matters worse, they convict you without talking to you or any proof. They stand by their instructors whether they are wrong or right. I have had many other problems before, but this one is the worst and unethical.

I ended up calling the UOP VA Benefit Office again, some time later and was told that the money for the class was returned to the VA, but the money for my class was combined with money of a few hundred other students. A few months later, August or September, the money for the dropped class was finally applied to my VA account. Why did it take from June until August-September to send money for a dropped class back to the VA? From June until then, I was still receiving letters saying I had to pay for the class. I was also told if I didn't pay for the class by October (When BAH benefits started for online courses), or went to school on campus, that my BAH would be withheld.

The finance counselor, after I told her it was ** and I wanted to withdraw from UOP, told me that if I wanted to attend another school that my transcripts would not be released until I paid for the class and I had to take one more class with UOP. UOP is still calling me to this day, pay a processing fee of 100 dollars for this dropped class from June. Now, it's January 2, 2012. I'm currently in the class that I dropped in June. In the 3rd week of class, I call UOP VA Benefit Office to inquire why I had not been paid my BAH. They said to call back in a week, that my certification for enrollment had not been sent to them yet. A week later, I called back and was told that since I dropped the class in June and I'm taking it now, they had to update some stuff and they would look at my stuff and see what's going on.

I have been on Christmas break for a week, and week 5 started today so my class started 6 weeks ago, and no certification for enrollment, no BAH still. I also had an issue after my last class in Nov, 2011. I'm in a Bachelors program, but they did not schedule me any classes. It was 2 days before my last class ended and I was not scheduled for any classes. When I called UOP, they told me that I had to wait an extra week because it was to late to start in a class. I started UOP in July 2010, and they have always scheduled my classes. I think this school takes people's money, and that's it.

So, today I went in to do my work as planned just to see that I had a letter posted to my account stating that my funds were returned and that I needed to contact my lender. I am really tired of UPO. I'm three credits short of getting my Associates Degree and all they want to do is play around with people's money.

During the time that I was at UOP, I received such bad advisement. My first academic adviser constantly reminded me that she had 400 other students to advise. And she allowed for three matters of academic issues caused by professors and ill teaching (and that is true, not an excuse) to float through that I ended up missing some very important classes and things got out of order. Then the next time, I received another team of advisors. And the financial advisor allowed the time limit on filing for financial paper to go through that I missed it and almost had to pay the school. She never filed my papers - never. Her supervisor casually admitted the mistake and acted like it was cleared up.

The next team - I went through a personal issue - a depression time and called in plenty of time. I told them what was going on. I sent in my papers with the idea of coming back in January. I explained that I didn't know what dates to put and asked for help with that. I explained that I had no job and no access to a fax. Yet, the financial advisor said that wouldn't do. And even after I came back out of the hospital, I thought they had taken care of, I persisted in pursuing the matter, even though I am sitting there telling her I am in a crisis mentally and emotionally and being treated, and she kept on and on. I had to go back to the center to get some meds adjusted and I got letters from the school and my financial aid was sent back.

Those are the three times that the school has screwed me over and not been willing to work with me. I would understand it if I was a bad student and gave them trouble or was failing or didn't do what I was supposed to do.

Upon completion of my final course, the original amount that was due and that was being paid on, somehow doubled. By the false guidance and oversight of my financial advisor, my balance tripled and was accommodated by a due date of 7 days prior to submission to collections. As I reviewed my account summary via the student website, with all payments, costs, and refunds calculated there is no evidence pointing in the direction of the accused balance. In addition, the final course taken was covered by financial aid according to the financial advisor which it turns out was inaccurate. I informed my financial counselor prior to taking the course that I am unable to pay for the class out-of-pocket and the only way I am able to complete the course with financial aid coverage. This is when I had a feeling that something was suspicious. Every time after that, when discussing my financial aid and out-of-pocket balance, the financial advisor pushed for communication of figures/numbers, via phone and not via email. Now I see that, it was the financial advisors intention to not leave a paper trail of the falsely communicated costs.

As I continue to attempt to resolve my financial situation and try to get straight answers on what happened, University of Phoenix continues to side with the financial advisor as this has become a he said, she said situation, leaving another former student left with nothing but debt and completed courses, but no degree. Leaving a student feeling taken advantage of as they sit a few months away from graduation which they will be unable to participate in because University of Phoenix decided to throw a financial wrench in, at the last minute not even allowing for a financial resolution.

This is absolutely ridiculous! This is how it is every single time I get new classes! I have fought with them every single time, for every single semester for two years. I keep getting a new financial advisor and they never know anything, just give them the money. Now it’s going to cost me $1168 for the last class. But if I want to wait until next February, it'll be paid for when I request more funds. Or, I can fill out the FASFA and give them $168 out of pocket and request another $1000 that they already have! But they said I can’t access it!

Besides this ridiculousness, the classes are below par and so are the instructors. This degree is not worth the time or the money. They charge you over a hundred dollars per class for a resource fee (aka the textbook), which is a total rip off. A lot of times you could find an actual textbook on the web for cheaper. Not to mention, one of the "textbooks" for one of my classes was from 2004! Please go to a different school. Save your time, money, and from all of the aggravation and get a degree that is actually worth something!

I am enrolled in a new university now with an adviser, who is fantastic, who never wastes your time or money. She printed my credits from UoP, so I could attend a real university. She put out my funds 24 hours after they are dropped. She is professional, knows, and follows all FASFA laws. Get this, she even advises you on how loans/grants will affect your future. She doesn't waste my aid on nonsense money draining classes, but directs me with my AA, on which classes will meet my goals, not just making the schools bank roll.

I scheduled to have my baby right before class night so that I could skipped 1 day, which was all we were allowed to miss and that next week, I was in class and should of been on bed rest after delivery for 6 weeks and was also anemic. I went to class to participate and still continued on even as of today. I have even seen classmates in class with a staff infection and not released out of class by the teacher, and sat there so he/she wouldn't fail. They don't take anything into consideration.

So now I have a new teacher who has never taught a class and I am one of the students in her new class. She has no clue of what she is doing and I have neither learned anything nor other students, which have complained to advisors as well as me. She not only could not teach but did not grade me accurately and I have asked 2 times to review and she is brushing me off, and my advisor said she would have to be the one to fix that and she is not trying to do that. If I do not pass, then I would have to pay cash for the class again.

Is phoenix just trying to get more money? I know for a fact some of my grades are not right but she still fails to implement the way she graded. She grades very low considering the only point given for the assignment and now I am about to fail and in order to continue, I would have to pay out my pocket. The teachers across board do not grade the same. Out of 3 years, every teacher grades on how they want to. Some teachers would give you your full grade when you didn't even do it right and say, 'Well, you tried." Then others grade you horrible when the classes are only 5 weeks long and not covering all areas to begin with.

I may not get my education as planned and my grades don't look good when teachers grade differently. I can answer 1 question and one teacher will say for effort, I give full points even if wrong and the other teacher will fail you saying that you've done it wrong but you not getting points for effort. If I fail, it will cause Phoenix to have to get $1200 out of my pocket before I could continue, which I don't have and then my graduation will be put out even further.

This has caused me to have a collections agency to get the money for the school. I have tried to tell them I would pay them but they say no, they want it all up front. I feel like they did not find out the entire truth about this mishap and it caused me to be in this financial problem. I wanted to speak to someone and they all say, well, the only way back is to pay the bill and we will reapply for financial aid to recover the monies I had laid out.

Another thing is that, if I decide to change schools, none of the credits I received from Phoenix will be accepted, and this is where Phoenix gets to keep veterans on their books in order to receive more money, because we are veterans. This is a sham, and a poor excuse for a higher education facility, promoting greater chances of placement in the IT field by at least getting one of their degrees.

Profit mill is all this school really is, and concerns about instructors, abusing their powers and students, being called names by those same instructors, have fallen on deaf ears. As long as they can keep you stone walled, they will. Had I not already been in the repair part of the IT field, I would be so discouraged to attend this college. I wish now I wasn't so trusting, and kept to the reviews I had already read about this school. Now I am stuck attending, because of credits not transferring to another college. Thanks allot UOP/Axia, you have really made a name for yourself, as part of the problem with big business.

I am an on call RN at UCSD. I only work when I am needed. I was fired from my full time job last May 12, 2011. I have no means of paying the balance. I told Tarrah ** that I am unemployed, I needed help to finish my education. I am nearly graduating this coming March 2012. But because I didn't have the money, she decided to dropped me from my class that is supposed to start today, 12/06/2011. I feel I am treated unfairly. This school does not care about students. All they want is to collect money. I thought there is a way I can finish by deferring the balance to be paid when I graduate or prior to graduation, but there is no mercy. The financial department insist to collect despite of the students situation. I am a single mother of a 10-year-old boy. If I make any money for the month working per diem, I will be sure to pay my rent first, then food on the table for my son before I pay for my tuition fee.

Is there any help I can get from Consumer Affairs? What kind of help did you offer to the students who had negative experience with UOP? Please contact me. I was offered to file for change of income to see if I would get approve for a grant, but since Tarrah did not collect $281.00 today, she decided to just totally dropped me from a class. Because of her actions, my funds on my account will be returned back to FAFSA. In addition, UOP insists the funds that we borrow from FAFSA is held on their account. This funding is never sent to the students. I requested from UOP to have this funds sent to me, but no action was taken.

At the end of the day, I am responsible for what I have borrowed after I graduate. Why does this school insist of keeping the funds from FAFSA. Please investigate this for me. Thank you.

When I called they told me that Wednesday-Monday’s attendance goes on the next Tuesday, so they really do not report the first week or fifth week as attendance to the VA to give us the amount we are suppose to be getting. I do not think this is fair. If I have to do assignments and participation which counts as attendance for the fifth week, then this should be reported to the VA. Why should they be allowed to only claim me attending four weeks instead five weeks, which is what all the BA programs are?

I told them today that either I need to get full credit or I would be switching schools. They said it was my decision and kept telling me the same thing over and over: it was their policy and it has not changed. I have been doing UoP OL classes for almost two years and now it changes. Why should they be allowed to jip me out of the benefits I paid for and worked hard for? I asked her if I was not getting attendance reported for the fifth week, which makes it look like I am only doing 4 weeks and taking a break for a week, which I do not, and my classes are back to back, then why should they get paid for all 5 weeks of class since they are only showing me there for 4?

They didn’t like this answer so much and she kept giving me the silent treatment. I am contacting the VA now and seeing if I can verify my attendance on the wave to get the full amount I am supposed to get. If not, you can bet UoP will no longer be getting me or my husband’s money, which is $1800 a class each. I explained this to my flight chief and he has routed it up to the general of my base and I was told this issue will get resolved. If they do not want to treat a veteran with respect and have integrity, it will come to bite them in the ** and payback as well as pay out is going to hurt!

From what I recall, you cannot proceed further when you miss three weeks or so. How was I able to take my final exam and how did I have almost perfect scores on everything if I had a lack of attendance? Now I'm stuck with these bills. I did what was told of me and now I'm dropped from the classes. I do not understand how they can say I didn't finish my classes when it said that my scores were great.

No one warned me of this when I told them I was thinking of withdrawing. I told my counselor and academic adviser. I did enjoy going to the school online and I made good grades. I didn't know withdrawing would effect me and the rules were so different.

I've been trying to go to other colleges using my high school transcripts either for the same degree or maybe for a different degree since those transcripts would have nothing to do with it/not effect it if it was a different degree or at least I could maybe start over.

No such luck. I can't find one legitimate school that I can transfer to. I am in bad shape and don't have a lot of money. I can't get a loan/grant, unless I'm enrolled in school and I can't do that without the transcripts.

I won't be able to pay the school for the transcripts unless somehow I get a full time job that pays for everything plus extra to save to pay them. This is not very likely. I've been trying since I withdrew.

I really want to go back to school, so I can get out of debt, be more educated, have a fruitful life. I was going for education to be a teacher, but am open to other options. Although, I'd rather continue my degree. Does anyone know of anything I can do?

I won't be able to go back to school to get a degree and therefore have a better life in the future. Note for contacting: My phone is out of order due to lack of funds. Please email and then I can contact from another phone. Thank you.

My new advisors told me that the UoP would waive the fee for that class, but months have gone by and nothing has been done. I cannot order transcripts because there is still an outstanding balance. Furthermore, my financial aid has been cancelled and every request for information has been avoided and ultimately deferred to management, which also has no answer. Additionally, the degree program is void of two state mandatory classes and the double-stacking option was apparently contingent upon my willingness to forgo financial aid entirely and pay for everything out-of-pocket. At over $1900 for each class, this is entirely unreasonable.

To make matters worse, the graduation advisor has been fired for incompetence. Not only was her statement that I would not have any more math classes false, she had told me to sign up for the Alumni Association to be paired with a mentor who would help me secure a job which is an outright lie. There is no career counseling, nor is there support for financial aid problems. All attempts to resolve the issue in a way which would not hinder my educational path have been disappointing and fruitless. Even contacting Dispute Management did nothing to solve the problem. It has only delayed it.

Two months ago, I decided that I was going to get my degree but in a real school. Yesterday, after leaving the community college financial aid, I found out that I had to contact Phoenix to get my transcripts. When I called them, they told me that I couldn't get them until I paid a balance of almost $4000. Basically, this school has ruined my chances of going to a school and getting my degree.

When I started at UOP the tuition was $1,200 per class, when I finished, it was nearly $1600 per class. The online courses even cost more. Save your money and headache, and go to a traditional J.C. and real college university. My councilor, Ted **, is a complete joke. He's the biggest liar, and he can not be trusted.

I spent the last 7 months checking in on him, regarding my transcript request. He supposedly sent it back in May. After contacting my J.C. admissions office to check to see they received the request from UOP, they informed me they never got anything. I attended a JC for my lower division courses, due to the cost. I spent the last several months trying to call him to check in, along with emails. He never answered his phone, and would only respond through email.

After a dozen of emails checking in with him, and also calling my J.C., and UOP Student Services, I found out in the end he never sent the request to begin with. Finally, on August 30th, I sent him an email telling him to call me, because it's been over 4 months, and nothing was being done. UOP Student Services even said they never got anything from him.

I asked that he call me and also send the proof he sent the request, or notes in my files. Of course he couldn't produce such a thing, and continued to tell me, they don't keep these kinds of notes on file. When he finally called me, I was pressing him on the issues I was having with him, and in the middle of me pressing him, he finally slipped up and said that, they do in fact have such notes on file.

The next day I received an email from him stating, he's going to re-order my transcript, along with the note from admissions that said the date (which was the day after we spoke), the school, and what was being ordered. How clever! It's funny that the truth finally came out over the phone, when he doesn't have an email to hide behind. He never ordered it originally, is the conclusion I came to, or else he would've sent me that simple note from admissions, like he did in the end, and would've sent it the first time.

The advise I would give to those thinking of going through this school would be, don't, but if you do, keep everything in writing over email and always follow up on the phone. Don't trust these "councilors" with your livelihood. They, and this school, will ** with you.I paid a lot of money to this school, only to be completely disappointed and frustrated in the end. I still don't have my degree, and I am still waiting on them once again.

I have been making good grades, near perfect and I'm transferring to a local university 100% funded for the military so that I do not ever have to hear another word about student loans. No one gave a straight answer and when I was finally able to contact the manager of the finance department about where my money was, she said it was in my account at UOP.

When I told her that I managed my own funds due to the military tuition assistance helping, she stated that UOP might not be signing their agreement and felt it best to hold back enough to pay for the classes because according to her screen shot, my tuition assistance was over. I corrected her by letting her know that it renews in October, which is not her business but mine.

When I told her about how the lack of communication was unprofessional, she (the manager) stated that she would give the three people I had been through (thus far) a "pep talk". At this point, I decided that since none of my credits would transfer to the local university; I was going to start fresh where I could march in to the finance department and sit down and talk to someone who could not ignore me and could not brush me off.

Talking down to graduate students is not professional in any level. We are adults past the level of college entry students and deserve a little bit of respect. I have perfect credit and unlike one person's earlier response, I am not leaving anything out (shame on you, by the way). I am sure that UOP will try and send my FASA money back at this point even though it has been fixed with FASA as to the college that I am attending.

I am prepared for the hassle they have already threatened me with. I have to send paperwork from the new university to my FASA student help desk case that I have already opened. I enjoyed all but one course and I think it is very sad that a good student is going to start somewhere else because of the finance department. Usually students transfer or drop due to classroom or personality difficulties but in this case it is strictly the headache of dealing with the finance division.

So far UOP has threatened me with many things for my transfer. I will have to update when I am sure of what they are going to try and follow through with.

I still thought he was an alright guy. Perfect example: One morning on my way to work, I called him to ask him one simple question because I was not near a computer at that time. How much is my tuition now that I received a discount? We spent about an hour and a half discussing that question until I was late to work and I still did not get a straight answer. So because of how hard it was to get a straight answer from him, I rarely want to talk to him.

The issue that I am concern about began this year. Back on May 4, 2011, I received an email from him asking me if I wanted him to redo my financial aid. In the email, which I have (I still have all his emails), he stated that he wanted to redo my financial aid and that we will just resubmit the same application from the previous year. He also said that I need to let him know by May 9, 2011 so that I would be financially secured for my next class that began on May 19, 2011. I gave him the okay to redo my financial aid, believing that he was doing my FASA because this was the time that FASA was excepting applications. At that time, instead of doing my FASA, I did not know that he requested a private loan different than my FASA because he didn't tell me. I started finding out about it in October 2011.

In the beginning of October, I went to the school to finish my homework. As I was sitting there, I asked one of the financial counselors (UOP) who was there if he could show me how to look up my FASA to see when I will get my next disbursement. When I looked on the FASA website, it showed that I did not do my FASA, which was strange because I remember getting it done. I thought that I had done my FASA wrong, so I asked the financial counselor (UOP) if he would help me do my financial aid and he did. The financial counselor (UOP) advised me to call and tell my counselor in AZ to check the process of my financial aid next week. I did what the financial counselor (UOP) told me to do.

When I called that following week, my financial counselor acted as if everything was fine. At this time, I still did not know that there was another loan he had received for $9,500. Because I remembered discussing something about my financial aid, I went back and checked my emails and that was when I found the email from May asking if I wanted him to redo my financial aid. At this point, I no longer trusted him because he asked me to do my financial aid and sent two more messages after that, confirming that everything was taken care of, but never once informed me that this loan was not FASA. I wanted to have control over my own funds, so I called to request that. I was advised that I would have to wait until my next disbursement. In that same conversation, I asked him why he did not tell me that I didn't do my FASA. He apologized but ensured me that now, everything was fine.

I asked him how were my classes being paid for if I didn't do my FASA in May. He then advised me about the loan. He stated at that time that my 2010-2011 financial aid disbursement did not cover all my classes and that we needed to get another loan. Another financial counselor and administrator (UOP) confirmed that if there is not enough financial aid to cover, then your financial counselor has the authority to request a loan. But it was also said that he would have to first give me a notice about the amount of the classes not paid for, how much those classes would be, if I wanted to pay out of pockets (if not, then how much of a loan "subsidized or unsubsidized") do I want him to take out to cover those classes? I didn't go through one of that process. As a matter of fact, he keep saying that we had a conversation in April. This is where he says he advised me that my class was not going to be paid for and even then, I gave him an okay to get a $9,500 loan. I do not recall that conversation nor was it sent in email to me like all the other conversations.

The next few days, I sat glued to the computer trying to figure out how this process works because this is my money that he is playing with. So I thought of many questions to ask him pertaining to the situation and that's when I started discovering that this man cannot be trusted. In the first few conversations, he stated that the reason for the loan was because I didn't have enough to cover all my 2010-2011 classes (this was when I asked him why didn't we use my Pell since I am supposed to receive what's left over after all my classes were paid for). So I did the calculations on the amount not paid for and it seems that the amount not covered by my 2010-2011 was only $119.00. So to me, it didn't make sense to request a $9,500 loan. So I asked him, "Since you said that my 2010-2011 FASA did not cover all my classes, how many classes were not covered? How much were the classes? Why you didn't you tell me this?".

He stated something different from what he has been telling me. He stated that the classes not covered was my 2011-2012 semester classes, which I believe the money from FASA would have covered 2011-2012 if he did my FASA instead of another loan from somewhere else. What didn't make sense to me is the fact that the $9,500 loan would not cover my Pell grant funds, so why would he even seek that money to cover 2011-2012 knowing that I would be expecting a Pell back? Me and my financial counselor had spoken about this issue numerous of times in the month of October and in November. It was not until this last conversation I had with him. On November 6, 2011, when I asked him "so, what you're telling me is that this year I have taken out a $18,000 loan?". He said, "yes, $19,000 to be exact".

What I am really indicating is he knew this the whole time we discussed this issue and withheld that information from me. Plus, it was not until I exposed that fact that he suggested that he send some of the money back. I told him, since he has the funds and did not tell me how much he had (and in a few months I will have control over this matter anyway), I told him to hold on to the money until I find out what he was doing. FYI, that $19,500 does not include the $9,500 that I submitted in October. The $19,500 is only the 2010-2011 FASA I did last year and the loan he did in May. So in all truth, it is $29,000.

Once, I paid for class with that money I have waited for months now. And class has ended, and there's no word on when or if I will have student loans. Can I sue UOP, which is a piece of crap of a school?

Since they have received the documents, I have been put back into classes with the balance of 4500 dollars I owed. I have not received anything about my financial aid and cannot get in touch with any of my counselors. This is the worst school, they are unprofessional and do not care anything about their students. Now, I am in classes and do not want to continue to go to that school but what can I do, I have not received any type of funds.

My mother passed away and I was given a 60-day leave of absence. About 2 weeks after I started my classes, I got a letter stating I had lost my grants because I was out of school too long. I spoke with some people who told me that it was an internal error. I was told that if I refiled my financial aid, the university would absorb whatever was left. I was satisfied with this solution and agreed to continue. Now my paperwork will not go through and suddenly I am out of class. And I was told I owe about $3500 to the university. I have had 3 or 4 different advisers and no one remembers these conversations suddenly. I am taking classes I don't even want to take. And no one will even explain to me what is going on. I would advise everyone to stay away from this college.

My continued issue is I have $2,571.90 that should be available and released to me as of May 2011. I have been keeping track of my deposits made to UOP from my Student Loans and Financial Aid as well as all other account transactions such as e-Resource fee payments, and Employer payments dispersed to UOP for my classes. Somehow and somewhere there is a disconnect and UOP is reflecting a credit balance of only $1,534.50 and states that I need to take another class before it will be released to me. In short they have cheated me out of my money and expect me to give the last bit of money UOP reflects as my balance to them.

According to Geoff **, my previous Financial Aid advisor, I needed to take one more class, which I paid for myself because according to Geoff the rest of my money was tied up awaiting payment from my employer at the time. Geoff had stated to me that once I take this last class, BUS 475, and once my current employer pays UOP in full for my previous classes, I will receive the money owed to me. I have since then completed BUS 475 and my previous employer has paid UOP in full.

I have tried to be patient with Amanda. I have tried to be helpful to Amanda by sending her my Excel Spreadsheet that I have created to aid myself in keeping track of my money UOP has on hold. I have also attempted to decipher information Amanda has sent me and compared it to my data in hopes to find the gap between $2,571.90 and $1534.50. I went as far as sending Amanda screen shots of my account history from my UOP student website so Amanda can see where I am getting my information from. I have done all of this and have asked Amanda repeatedly to please look at what I had sent her and to see if she can find the gap. She ignores my request, and when I try to verify with her if she is going to look at my information I get no response. No response from Amanda is her way of telling me “no”. She refuses to help me without saying the words.

I have given Amanda times that I am available to talk over the phone, but she has not yet scheduled a time to talk with me over the phone to clear this matter. I have since then requested from Amanda her supervisors name, phone number, and e-mail address. Amanda sent me an e-mail stating she will have her supervisor contact me. Another two weeks have gone by and I have no response from either of them. I sent Amanda a notice again that I have not heard from her supervisor and to please send me her supervisor’s information so I can contact him or her. I heard nothing from Amanda for another three working days. It wasn’t until I send an e-mail to Amanda stating I was going to contact BBB (Better Business Bureau) and UOP formal complaint department that I received a phone call from both Amanda as well as her supervisor Ryan **.

I have not yet spoken to Ryan due to my 55+ hour work week schedule. However, speaking to Amanda or Ryan at this point in not enough for me in resolving the grief and frustration I have been experiencing for the past five months. I am done trying to talk to the little fish in the pond and request that I speak to someone of authority. I understand UOP employs students to do the work of professionals. This is an obvious mistake. By doing this UOP is expecting students to handle requests of extreme importance while taking classes to learn how to properly execute the jobs they are already facilitating. Let’s not put the cart before the horse and instead hire individuals who have acquired experiences and possess the skills and knowledge to properly perform the job they are being paid to do.

I am sorry so many of you have had bad experiences here, but there is a fit out there for you and if you keep looking you will find it and the help you need, there are endless resources out there for those willing to look hard enough. You can do it. But bashing UOP because the school didn't fit you isn't fair or right. There are some very serious complaints here and for those I hope things change in your favor, as for the others, as adults we have to be aware of our choices and our actions. Nothing will ever change if you're not willing to challenge yourself and the barrier. Good luck in the future to all of you.

They took my school bill out of the Pell Grant and cannot tell me what they did with the unsub and sub saying that they are holding the funds. I have asked for them to expedite the transaction because the Pell is for a student to make it through the semester with school related expenses. They are supposedly emailing a manager in financial aid to see if they can expedite, in which I know they can. It has nothing to do with the last of the program. Same number of hours each semester, I do not understand their inadequacy and inept manner of handling students' financial affairs.

The processing time is 45 days, why would he put the release date for January? I believe that I am a victim of a biased person bent on extending the time for the disbursement past its eligibility date in order for me not to receive it. I am traumatized by this experience because it is not only nerve wrecking, it has also taken a mental toll on me. I am now receiving counseling for it because of my worsening depression.

My computer crashed and I paid for it to be fixed online, only to find out the hard drive was corrupted from a virus. So I had to get another computer, along with other household and health problems that made it very difficult to continue. I filed a complaint and received the money within ten days. They also told me I would need to pay for one of my classes. Well, with everything I was going through, instead of someone from college telling me the other option to help to avoid ruining my chances of continuing my education and owing a $2350.00, I was instructed to apply for a private loan or scholarship because the college was out of funds.

My credit history disqualified me from private loans, therefore, would need a co-signer. Several new credit inquiries did not help. I had less than 30 days to apply and receive any scholarship funds to continue the next block of classes. Now, I got reminders of outstanding balance and have to exit the program. Before I can continue with Phoenix, I must pay my balance. Also, they will not release the transcripts to continue with another college.

Now, they informed me I owe over $1,100 because they dropped me from the course due to the financial situation. I have tried to be civil and have informed them of the original agreement and they don't care. I have been put through a lot of stress and feel they are now harassing me on a constant basis because of their faults.

This school is a rip off and they are out to get people and not help them. This is a diploma mill and that’s it. They only care about themselves and not our education.

Since then she acted as if she was the teacher. Telling the team what to do and how to do it, being pushy and very bossy. There was never mention about team, nor questions about what the team wanted to do. I complained to the teacher and she said to work it out ourselves. I knew that wasn't going to work and insisted that she get involved.

For the last two weeks of class, the teacher began to watch my every move and condemn me for my every effort. She treated me like I was a child and not an adult. Insisting on my apologizing to the class for my behavior but said nothing of the other student. She went as far as publicly humiliating me in front of the class. She threatened to fail me. When I didn't feel I needed to apologize, she said I was rude to everyone, didn't post a significant amount of work and then accused me of committing plagiarism.

She then in turn failed me. I feel she failed me not on plagiarism, but used it as an excuse because she didn't like my personality. Up until I complained about the other student, I had a good grade and nothing was said about how many post I had.

I did have a little problem during the first week because the teacher never told us everything. I made an A- during the first 9 weeks, and I had to reapply for another loan again in December 2010 and got two checks for $66.00. I had to apply for another loan in May 2011, so I did. A week later, this girl from Financial Aid said that I had to file again, and I did but she later told me that it did not go through. They dropped my classes and told me to file another form to get my two classes started, and it showed on the home page too.

At the end of 9 weeks, I got a call saying I owed them $465.00 or I could pay $35.00 a month after they got the money from the loans. I got another call from the first two boys listed above, saying I needed to take out another loan, and I said no I cannot because I am disabled and cannot afford to pay them at that time, but they just talked and talked and made me upset and nervous. I hung up on them, and after taking the last loan out and paying $35.00, I dropped out because of how they talked to me on the phone. They said they were right and that I was wrong so I never got any of that money back and the $35.00 I paid was to pay for some medications I was taking, which I could not get at that month.

Today, I emailed them just to see about getting back in. One said that they would be happy to get me back, but I had to take care of the two classes I dropped two days after I started in which I paid the $35,00 for 2 other classes wherein I just got one, so they are mad again.

Also, the education seemed like a joke. I was barely trying and doing extremely good. I felt like the school was a diploma mill. Needless to say, I left and now I am at my new school, doing great and whenever I need help from anyone there (including financial aid) I get the help immediately. University of Phoenix is a horrible school and thanks to them I got cheated out of a year of my GI bill funding. Thanks!

Another problem I have had with the Bachelor program is the learning team assignment. About three assignment are based on team work and I think that it is sad that my grades have to depend on someone else. In the real world, your daily work will depend on no one else but you. I also have a problem with those teacher who have no remorse about your personal life and what happened to you.

Another problem is their system called turn it in, where you submit your paper and if you turned your paper in the website it suppose to let you know if your paper is similar to someone else. I received 1% of similarity for my feedback and when I got my paper back, my instructor gave me a 0 on the paper. I think that was really unfair and I am scared to say something because I am trying to get 60 out of that class and pass; but my concern is that I should have gotten at least some points for the paper.

My finance was messed up this time and I have been calling about it but they keep telling me that it was coming yet it takes them so long to release the money. This school really needs to be closed down with all the complaints and the cost. It looks like every semester, the cost is going up and you can't even get a job when someone looks at your resume and see that you attended the University of Phoenix.

I have six more class but I will not recommend this school to anyone.

Now, I owe 12k in student loans for credits that mean nothing to the institution, where they were completed. I am very angry with this institution and believe that they are taking advantage of the consumer. I am now without a degree, no hope for completing the degree and I owe 12k in student loans for worthless studies.

The admin told me to call the teacher in which I called her and left messages. The teacher, Toni **, wrote I could not talk to her, only online. The admin told me to call her and call them.

This was very depressing. The police was called when the break-in happened and I now have a lawsuit pending against the Detroit police. I'm asking if someone died in your family when you have a day off work! Education is very important to me and I can't believe how this has affected my life. I want to return to school, I do not have $2300 to repay the university and I really feel I was not given fair chance.

University of Phoenix has no policy to help a student in a situation out of her control! This should be against the law! I was comfortable with using the online program so I really don't want to go to another school. I'm confused.

I decided not to complete the work and just change schools from the horrible way I was treated. Mind you my classes were paid, but now I am getting a bill for $2,100 from a collection agency and I cannot get my transcripts. I have filed a formal complaint with the Department of Education and am willing to tell every one, do not attend this school! It is a rip-off! Now I can't attend another school until I get my transcripts! AXIA or University of Phoenix, whatever you name it, is very unethical.

I have been through a deployment and my classes got disrupted more than once for more than 90 days at a time. I was never over-charged or got harassed or had anything on my credit. This has been a very good experience and I am astonished that you have such unreliable claims. This sort of slander is what causes the rest of our tuition to go up due to lawyer fees because for whatever reason, you didn't hold up your end of the bargain.

In response to the person saying they were charged for their next two courses after the withdraw, how? Every class I take there and the people I know are signed up for course at a time. So how did you magically (unknowingly) sign up for these courses so they could charge you? They are not common muggers on the street. I am sure someone in this thread has had legitimate problems with them but from what I have seen, it is just some bitter people that wanted something handed to them and they didn't get it.

I am now only being given $625 of the money. I am being told that the credit on my account (even though it says Pell Grant and I have the letter to prove it) was actually an error on the school's part from 2009 and they owed me $625. I looked back through all of my account history and nowhere do they owe me this money. They also changed the date of my loan disbursement, pushing it out 3 months (was supposed to be 8/9/11 and now 11/4/11) and because of this, I cannot pay my next 2 classes which the loan in August was supposed to cover.

I am being told that I will have to either pay out of my pocket or set up a payment plan. This doesn't make any sense to me because my loans are supposed to be paying for my school. I have never been more upset. Also, they will not return my emails even with questions. They are only calling me and I fear this is to avoid a paper trail on their end.

I signed a contract with them regarding financial aid and they are not withholding their end of the deal. This is the third time there had been an issue with money and they have tried to hold it or say it was not mine and in the end have had to refund me. This time, I fear that isn't going to happen based on what she is telling me.

In the meantime, I got a new financial advisor, Ryan, who waited a couple of weeks then called and said that he never received my form so I faxed it again and sent him an email saying it had been sent.

Surprise, surprise, he called a week and a half later and said he did not receive it. So by the time I misplaced it and had to reprint it and refax it, little did I know that they didn't accept the forms in text format and that's the only way my printer would print it. So I had to go to my local library to print it and fax it. I faxed it three times to make sure he got it.

The next day he posted an exit letter to my account and sent my financial aide back and they are now stating I owe them $1,175. Mind you, they just sent back $2,500 in excess funds back to the Financial aide office. I even contacted a higher person and they have yet to contact me back and it's been since Friday.

I will never recommend the University of Phoenix to anyone.

About the same time, I began taking a class with a professor fairly new to the campus. Up until then, I had accumulated straight A’s. This professor asked me to stay after class after the fifth session and tried to convince me to meet him at a nearby hotel and have sex with him.

I said no, and as I walked out, he threatened to fail me in the class.

At that time, I was a student representative and I had a good relationship with everyone on campus. So I thought if I brought my complaint to the student advisor, they would help me resolve the issue. The advisor didn't believe me.

The professor cornered me in a hallway the last night of class. He tried to feel me up and attempted to push me into a dark room.

I found out he failed me and I brought my grievance to the University of Phoenix and the head administrators.

After the second complaint, I was labeled a troublemaker. I lost my role as student representative and was asked to transfer campuses. I was also told that the professor said I plagiarized and I was lucky I wasn't dropped from the program. I couldn't believe what I was hearing.

I looked into furthering my complaint up the chain of command, but was balked at all levels.

Someone complained that their wife got no breaks? Okay, so the classes are back to back. If you want a college that gives you lots of breaks, I urge you to go find one! That is just silly.

UOP treats military members fantastically and even though I always read negative stuff about UOP, I had a different experience!

Oh, and because I am giving a positive review, how many people are going to start saying I am an employee? Tons! Well, I am not. I am kinder teacher. By the way, most of my co-workers complete their CE's through UOP. It is a teacher-friendly school. But here is a warning. You can't quit and expect not to pay for the class. Maybe some schools prorate, but count on UOP not to do so. If you can't stick with the classes even through emergencies, don't pick UOP.

If you start a class, you will be expected to pay for the entire class regardless of deaths in the family, hospital admissions or any other (usually valid but not always) reason. And because the classes are 5-8 weeks each, you may run out of financial aid before the next cycle and have to pay for it out of pocket. But it's usually only one or two classes before it kicks back in again. It isn't fraud, it is just the process. If you can't afford to pay for one or two classes out of pocket, maybe UOP isn't right for you either.

Also, if you think UOP is a degree mill and you won't have to put any work in, then let me assure you UOP is not for you. You will be writing APA formatted papers nearly every day! You will have to devote 20 - 30 hours per week in each class to succeed. And if you aren't a self-starter with lots of motivation, UOP may not be for you. You have to be disciplined, which may explain why the military has a different experience with UOP.

Okay, so go ahead and say I must be an employee to justify this positive review, but for those of you who are here to actually read real feedback, I am not an employee or affiliated in any way at all aside from being alumni.

Good luck!

I was denied my degree by the university. Upon filing a complaint, I was informed I would have to take out more student loans and not only retake the failed course but also add 4 more courses on top as my program had "changed".

I hold $65,000 in debt to the university and no degree.

I have maintained a 4.0 GPA since the first set of classes I have taken. I have an A in my Psychology class, and have never been told anything about my writing. However, my ETH class is another story. My facilitator, I refuse to call her an instructor or teacher, has been very biased in her grading. Why? I do not know. She manages to find something wrong with every paper I have turned in. I had never had points deducted for going over a word count. I thought it showed eagerness. While I thought it would stop there, it has not. I have been asking since week two to please move me to another class because this facilitator obviously has something against me.

I have spoken to other students who have also gone over the word count and never had points deducted. It gets better; she began to deduct points for my writing skills. She would ask a question in the assignment for us to compare our lives now to when our ancestors came to America. Ok, no problem. She deducted points because I used the letter I. How do you write about yourself and not use I? I have a dear friend, who I met in my classes at UOP. We are in every class we can be in together; we have one class from each block together because we have different majors.

My friend let me read her paper, which is not unusual. We would have one another read the others paper for proofing and stuff. As I read her paper and feedback and she read mine, she saw the unethical grading I had been complaining about. She used I in the same paper and had no points deducted. My husband claims the facilitator is prejudice, because my last name is Hispanic. I don’t believe that, at least I hope not considering the class she is trying to teach. Another assignment was name leaders from the Civil Rights Movement, which I did as did my friend, both of us would have points deducted. The reason, we did not stay within the years of the movement, I am sorry but she did not state that anywhere on the Appendix or Syllabus. It is because of this facilitator that my GPA will drop significantly.

I have complained to my AA and am told there is nothing I can do but file a grievance basically, at the end of the course. Wow! I do not think either person realizes what this is doing to me mentally. I cried when I saw the amount of points that get deducted every week, more importantly this is making me want to not attend school. The best part, if I fail or drop the class, I will have to pay for it out of my pocket and likely be placed on probation. I am beginning to think because I have done so well in my classes that someone has told this woman to single me out and deduct points anywhere she can. I run my papers through Write Point, which checks for any grammatical errors, punctuation errors, etc.

My papers had no errors. I had points deducted for not placing a page number on an in-text citation, which is kind of difficult to do when it is a website. I have had it with this facilitator and just about had it with UOP. I am going to be checking into other schools once I receive my Associates degree because no one seems to want to do anything about this. I think the facilitator needs to take an Ethics class herself. I cannot divulge any names. My friend has offered to send her paper and feedback to my Academic Counselor. She said it is unfair and if I am going down, she will go down with me.

She is a great person. How hard is it to just place me in another ETH/125 class? I know there are other ETH/125 classes that are at the same place I am in this class. I would have recommended UOP to anyone but not anymore. I would not have a problem if she was really being ethical, however I know she is not and nothing is being done. Thanks UOP for doing nothing while this facilitator destroys my GPA and future! My other instructors were great. If they deducted points here and there from an assignment, they would explain why. If I had a question as to why points were deducted they would explain why to me, and that was fine at least I knew unlike her! I would have recommended anyone to UOP until now.

I talked with my academic advisor and he made me aware of a grade grievance that I could do to see if the school could overturn my grade. So I had a balance on my account of more than $102 and I decided to wait and pay them until I heard something back from them.

I waited a month, two months, finally a third month later, I got a letter in the mail stating that my grade grievance was denied because they do not handle plagiarism claims. Through the whole phase of me waiting, I never received a letter stating that, if I was not enrolled in class, they would send my money back. This was never ever stated to me since I was going there. So my balance goes from more than $102 to more than $1200. I found out my balance by looking at my account after I got the letter. The bad thing about it is that I never received a warning letter or a letter letting me know that they were sending my financial add back.

I am not able to pay more than $1200 and I spoke with a collection agency. They offered me more than $300 settlement with Ava and she said that I would have until July 15th to pay the amount. I called on June 30th to get the exact amount but I was told a totally different settlement. I was asking how it changed when I had until July 15th to pay and I never could get an answer. So I have tried calling again and when I called the collection agency, they said that my account was cleared and I could re-enroll and call the school but when I called the school they said that my account was not cleared and they sent it to another collection agency. I have called them over several times and no one in the school can tell me where my account is and what settlement they can offer me.

I just want to make everyone aware of the practices. So I have one credit left and no one will respond to me about my account. They will not transfer any of my transcript or credits over, and I was not informed on their policy until after my account went up.

The last finance advisor I was assigned did not provide any financial guidance and I was surprised to receive a bill for $8,000 from UOP. During the summer of 2010, I experienced a family tragedy that caused me to miss several assignments and ended up failing two classes. When I contacted Alston, he advised me that since I failed 2 classes, I needed to pay the balance due before returning to school. I'm not sure how my balance reached $8,000 since that exceeds the cost of the 2 classes I failed. I was advised by Alston that my financial aid had been revoked and any loans proceeds on my account were returned to the lender.

Now, I’m stuck. I do not have $8,000 and I cannot attend school. I asked if I could make payment arrangements and I was told that I have to let my account go to collections and that I can make arrangements with them, but bottom line, I cannot return to school until the $8k is paid. Maybe my previous advisors set the bar too high but Alston was a disappointment to me. I was not advised of the financial implications until it was too late to recover. I asked Alston for suggestions and he basically blew me off. I asked to speak with his supervisor and I was told ‘they were unavailable’. I called and received a member of Alston's team and she simply refused to get me to a supervisor.

At this point, I have spoken to several people, been bounced around to several departments and then referred to University Science (collections). The person I reached told me that she couldn’t find my records and would call me back. I’m still waiting. At this point, I am completely stuck. I’m 33 credits and $8,000 away from achieving my Bachelor's Degree. UOP promotes themselves as a university for the working adult. They say they will help adults reach their goals in life. That seems to only happen for a select few. I can’t even seem to get a copy of my outstanding bill. No one knows who has my bill. Ideally, I would like to continue my education while on a payment plan for the outstanding balance. However, I've never been made fully aware of why I owe $8,000. Given my history with them, I’m surprised they would leave me in limbo. At the end of the day, money is the only thing the UOP cares about.

Don't they want to have their students realize their goals and add to the university's graduation rate? UoP is not responsible for repaying the student loans, I am. So why can't she fill out a simple form that can be obtained from any reputable, accredited institution of higher learning? Is it laziness, stupidity--or maybe the founders of this university are unconcerned about their students after they have them enroll. What a total scam. If there is a way to get in on the class action suit, please let me know.

After complaining about the courses I was getting, which don’t seem to have anything to do with my degree, I finally made them give me my course list. There were no medical courses, except one billing and coding. Then they told me I would have to go to another school to get a certificate for that.

I dropped out and enrolled at Kaplin, where I am getting just what I need for my degree in Medical office management, which includes billing and coding. University of Phoenix states I owe them $2,000 and will not release my transcripts, which I made B's in my classes. So I am going to have to take them over again.