Gentle Dental Reviews

Gentle Dental in Lakewood are horrible, they lack integrity and are trying to charge me more money. I stayed within my dental plan and care and would not allow any services to happen that my 2 dental insurances would not cover. I stayed aware the entire time of each service and made sure my Insurance was covering it. After my dental plan was completed they had the audacity to send a $417 bill to collection. They are scandalous and I will never use their service again. By the way I have the best dental coverage you can get.

5/8/26 Terrible customer service have to go through call center first. Long wait to talk to office. 3 times couldn't find my appt. Sent all info/application by email asked them to confirm they received it...never did. Then the doctor changes schedule, no one called just happened to call to get in earlier because of pain. Would have go there and no dentist! Specialist only goes there once a month.

I have been a patient at the Bend OR office for a few years until a few days ago. While I have good things to say about the providers and feel quality of care has been good, I can't say the same about the front office and scheduling. Follow up by the front office is very spotty. What works is to pester them with messages daily until they finally call back. You typically will get VM. Likewise, contacting a provider is difficult because you have to rely on the front office to get the message through.

I am an 82 year old senior who wears implant supported dentures. I went to Gentle Dental Tenaya in Las Vegas as they were an in-network dentist. After taking radiographic images of my implants, I was examined by a dentist who was nice enough and thorough enough. I was then told to wait for them to contact my insurance prior to opermoing cleaning. They came back a few minutes later and informed me that they could do my cleaning. No mention was made of whether or not the cleaning was approved and if there was any co-pay. Imagine my surprise when I discovered that my cleaning was neither covered NOR approved. Had I been made aware of that, I would have left and found other solutions to my care.

Now, just to give you a history I have been going to Gentle Dental for at least 15 years. I have spent thousands fo dollars over the years there. I did retire and as you know dentists are not cheap especially when you retire and live on a fixed income. I lost a large filling. So, I called Gentle Dental in Allentown, pa. Now because I have not gone to the Dentist for two years because of finances, they said I would be regarded as a new customer. In other words I was at the bottom of the barrel. No concern for my problem.

If you're a patient it Gentle Dental in St Clair shores I suggest you check your billing. They try to bill for things that are not done. They try to bill for ages that are not appropriate. Adult cleanings on a 12-year-old. They are not professional people. They are very rude. I don't recommend this place at all. They have orthodontics in there that comes once a week. They are also very bad. Please do not use this place. I do not recommend it.

I saw an male oral surgeon who did not assess my issue after my dentist referred me to Gentle Dental's oral surgeon. He did not read the referral from my dentist and did not assess my problem correctly. Gentle Dental told me later that I never saw the male oral surgeon. They said I saw a female general dentist. What gaslighting!!!! Actually lied as if I didn't know I saw a male and that he was an oral surgeon. Please be careful with them. This is horrible MANIPULATION!

Not honest. I was told I was in network for my insurance. After the work was done I was told my insurance did not cover the procedure that they did. They did not let me know ahead of time. Also, I found out that they weren’t in network and that only one person in there was in network but he did not do any work on me. They had a hygienist who wasn’t in network! So they only covered 50% of costs. Very dishonest!

Gentle Dental Capitol Hill, Seattle Washington - Avoid! Went in for check up August 2025. Had sensitivity on upper right side. After x-ray it was determined I needed a crown on one molar in upper right side. There was pain throughout the temporary crown. After permanent crown was put in, went back in right away because there was still pain. It turned out to be a tooth that cracked next to the crown. How is this possible after all the x-rays done. Went to another dentist who looked at the x-rays of my teeth and questioned why a crown was placed over that molar when it looked fine to him. Now I have to go elsewhere to take care of this broken tooth! I will not go back to Gentle Dental. Reported this to Better Business Bureau and Gentle Dental refused to reply! Danny S - Capitol Hill

We recently brought our daughter in for orthodontic treatment and received a detailed outline of logistical billing details, including insurance coverage and out-of-pocket expenses. Specifically, I requested notification of any additional out-of-pocket procedures. Although the billing representative initially established a yearly maximum of $2000, I informed her on multiple occasions that the correct amount was $2500. Despite my corrections, there was a delay in adjusting the maximum to $2500. The treatment was projected to last 18 months, but was completed in 14 months. However, the billing representative charged our insurance for an additional four months and charged me an additional $233 without notifying me of the additional out-of-pocket cost.