Gentle Dental Reviews

Gentle Dental in Lakewood are horrible, they lack integrity and are trying to charge me more money. I stayed within my dental plan and care and would not allow any services to happen that my 2 dental insurances would not cover. I stayed aware the entire time of each service and made sure my Insurance was covering it. After my dental plan was completed they had the audacity to send a $417 bill to collection. They are scandalous and I will never use their service again. By the way I have the best dental coverage you can get.

5/8/26 Terrible customer service have to go through call center first. Long wait to talk to office. 3 times couldn't find my appt. Sent all info/application by email asked them to confirm they received it...never did. Then the doctor changes schedule, no one called just happened to call to get in earlier because of pain. Would have go there and no dentist! Specialist only goes there once a month.

I have been a patient at the Bend OR office for a few years until a few days ago. While I have good things to say about the providers and feel quality of care has been good, I can't say the same about the front office and scheduling. Follow up by the front office is very spotty. What works is to pester them with messages daily until they finally call back. You typically will get VM. Likewise, contacting a provider is difficult because you have to rely on the front office to get the message through.

I am an 82 year old senior who wears implant supported dentures. I went to Gentle Dental Tenaya in Las Vegas as they were an in-network dentist. After taking radiographic images of my implants, I was examined by a dentist who was nice enough and thorough enough. I was then told to wait for them to contact my insurance prior to opermoing cleaning. They came back a few minutes later and informed me that they could do my cleaning. No mention was made of whether or not the cleaning was approved and if there was any co-pay. Imagine my surprise when I discovered that my cleaning was neither covered NOR approved. Had I been made aware of that, I would have left and found other solutions to my care.

Now, just to give you a history I have been going to Gentle Dental for at least 15 years. I have spent thousands fo dollars over the years there. I did retire and as you know dentists are not cheap especially when you retire and live on a fixed income. I lost a large filling. So, I called Gentle Dental in Allentown, pa. Now because I have not gone to the Dentist for two years because of finances, they said I would be regarded as a new customer. In other words I was at the bottom of the barrel. No concern for my problem.

If you're a patient it Gentle Dental in St Clair shores I suggest you check your billing. They try to bill for things that are not done. They try to bill for ages that are not appropriate. Adult cleanings on a 12-year-old. They are not professional people. They are very rude. I don't recommend this place at all. They have orthodontics in there that comes once a week. They are also very bad. Please do not use this place. I do not recommend it.

I saw an male oral surgeon who did not assess my issue after my dentist referred me to Gentle Dental's oral surgeon. He did not read the referral from my dentist and did not assess my problem correctly. Gentle Dental told me later that I never saw the male oral surgeon. They said I saw a female general dentist. What gaslighting!!!! Actually lied as if I didn't know I saw a male and that he was an oral surgeon. Please be careful with them. This is horrible MANIPULATION!

Not honest. I was told I was in network for my insurance. After the work was done I was told my insurance did not cover the procedure that they did. They did not let me know ahead of time. Also, I found out that they weren’t in network and that only one person in there was in network but he did not do any work on me. They had a hygienist who wasn’t in network! So they only covered 50% of costs. Very dishonest!

Gentle Dental Capitol Hill, Seattle Washington - Avoid! Went in for check up August 2025. Had sensitivity on upper right side. After x-ray it was determined I needed a crown on one molar in upper right side. There was pain throughout the temporary crown. After permanent crown was put in, went back in right away because there was still pain. It turned out to be a tooth that cracked next to the crown. How is this possible after all the x-rays done. Went to another dentist who looked at the x-rays of my teeth and questioned why a crown was placed over that molar when it looked fine to him. Now I have to go elsewhere to take care of this broken tooth! I will not go back to Gentle Dental. Reported this to Better Business Bureau and Gentle Dental refused to reply! Danny S - Capitol Hill

We recently brought our daughter in for orthodontic treatment and received a detailed outline of logistical billing details, including insurance coverage and out-of-pocket expenses. Specifically, I requested notification of any additional out-of-pocket procedures. Although the billing representative initially established a yearly maximum of $2000, I informed her on multiple occasions that the correct amount was $2500. Despite my corrections, there was a delay in adjusting the maximum to $2500. The treatment was projected to last 18 months, but was completed in 14 months. However, the billing representative charged our insurance for an additional four months and charged me an additional $233 without notifying me of the additional out-of-pocket cost.

Dissatisfied with Manager, when my son, was told he had to have a gum treatment which would be $700 out of pocket, and he said he would have to discuss with his mom (me) he was told he was over 18 and can make his own decision and he could be given a payment plan. He didn't know his Social Security number is when they called me for it, when I asked why that's when told me about treatment, and told me the same thing. He's over 18, he doesn't need me to discuss. I refused the treatment and told him I would seek 2nd opinion. The whole thing left not trusting this office.

I felt so uncomfortable today at Gentle Dental. I felt like they really did not care about me or my needs. I was very quiet and broke down crying as I was leaving. Not a good experience at all. I will not be going back.

The hygienist was extremely rude, accused me of not taking care of my teeth (I've never had a cavity at age 39 and still haven't), and accused me of not going to a dentist in the past. I went every six month for my entire life. She tried to refer me to a periodontist when there was nothing wrong with my teeth (again, no cavities, no cracks, nothing), and she kept making passive aggressive comments like 'Do you know how to brush your teeth?' I left in tears and I felt they were rude. The tech broke my necklace helping me take it off for the x-ray. Go anywhere. LITERALLY, anywhere else.

These scammers only care what insurance you have so they can run up your bill and tell you, you need things that aren’t even true. For example, I do my routine dental care and take decent care of my teeth however, all of a sudden, I need a deep cleaning with laser and follow-ups to prevent gum disease because my gums are bad?! What? Never in my entire life has any dentist said that and of course, it’s expensive and not fully covered. So I ask why can’t I just get my free insurance provided cleaning and I can consider that later?? Answer was, "No, you need this or it could cause other health issue?" Anyways, I was having some teeth sensitivity, the reason for visit and they acted as if that was nothing but wanted to focus on the deep cleaning since Doctor found no cavities, so they focused on the deep cleaning only. Never going back, only went because it was close to my home and they had tons of appointment availability. I can see why now …

Avoid the Rancho office at all costs. This location is a masterclass in mismanagement, unprofessionalism, and complete disregard for patient care. I began an implant procedure in October 2024. The periodontist clearly stated a 3–5 month healing window before the next phase. It’s now nearly June 2025—and not only has my follow-up been delayed, I’ve been rescheduled four times without proper explanation.

I will not go back to this office. No one was friendly. The dentist was rude. She didn't say two words to me. I asked her a question and I couldn't understand her so I asked her again. It annoyed her. She answered. That was it. Then I was given a piece of paper. So I went to the front desk and asked if the $6000 was after my insurance paid. She said, "Yes that is for phase one." No other explanation was given. I felt like I was bothering them. I don't have that much money and if I did I certainly wouldn't spend it there. I waited for my appt to come in. 30 minutes before I got a call they canceled it. Then I had to wait a few weeks before there was another opening. The whole experience was bad. I am now looking for another dental office.

I'm so dissatisfied the dentist Emil ** at the Dundalk MD 21224 location did not advise me of the procedure and took out teeth that were not necessary and then filed down two of my teeth to half of a tooth, did a 6 tooth bridge when I went in for a front tooth that cracked in half and 1 retraction to a back molar, the temporary bridge came out and Eric ** the office mgr would not help me at all to put the temp back in or. Cement it back after $1800.00 was paid in full.

Whatever you do, don’t make the same mistake as I did and go to these crooks for the last several years. They not only lie, leave you on hold for twenty minutes at a time, But they also overcharge Significantly. I had a root canal and a crown done a year and a half ago in 2023, For which they charge me $2000 for (I got quoted for 500 somewhere else afterwards - straight CROOKS). They said my insurance was good to go and then my claim was accepted. For months, I was receiving emails with statements for 500$ EXTRA dollars with threatening language I would call them And speak to the manager and she would tell me don’t worry about it. We just have to wait for something to clear at the end of the year. It’s just how your insurance works. You don’t owe anything else. No one ever sent me a confirmation of these discussions like I requested. No one ever emailed me any kind of confirmation.

It's criminal how bad their billing dept is. Loved the dentist but the people running the office are incompetent at best. They do not return phone calls and do not fix their mistakes. I had two teeth extracted and paid my share of the bill. Several months later I received a bill which I was told was submitted and should be paid. After several months and another bill I contacted my dental insurance who explained that the wrong tooth number had been submitted and if the dentist office would submit the trays, the bill would be paid. I passed the information on to the office guy, Jesse, who told me he understood but was very busy. Today in the mail I received another bill and when I called I received no answer. My next phone call will be to the state of New Hampshire to complain about this. Wonder how many other patients this office has screwed over.

Oh my God! I thought I had hit the ‘jack pot’. Was I mislead. The first time I went to Gentle Dental, they talk about my gums I needed a deep cleaning, cost me over $500. Then I was told about the follow up. I explain to the the dentist that I could not afford to pay 50 dollars a month for 3 visits, I would come only for my cleanings that’s free through my insurance. I waited 7 months, I call to make sure I had enough for a cleaning. They said yes, but they wrote it up as periodontal maintenance, as long as I come to their facility no more free cleaning, they will charge me, cost $113. They do nothing extra, with the cleaning. These folks in the Braintree gentle dental are ruthless, I also think they are prejudiced, and this is the way. They root out undesirable.. Beware gentle dental in Braintree Mass.