Gentle Dental Reviews

I needed a cleaning and reluctantly agreed to the deep clean. It was miserable and required 2 appointments, not because of my teeth but because that’s what insurance allegedly requires (my insurance denies this). Both times I left with half my face numb for 8 hours, leaving me unable to work, talk, eat or drink without issues the rest of the day - for a cleaning. Twice.

The first time I had the root canal and prep for the crown first, stupidly agreed to fill one of the “bad” cavities” and then had half the deep cleaning. My bill, with insurance coverage according to their billing department was over $1300. And it still left me with $195 to pay for the other half of the cleaning. Everything dealing with payment is very rushed, for what should be obvious reasons to anyone who’s fallen victim to their billing practices. I’m not ignorant; I’m a government attorney and represented a major federal hospital. I’m intimately familiar with insurance billing practices and collections. But when someone stands over you with a clipboard that gives you the ability to finish your dental work, you sign and pay.

Once I got home I immediately saw I’d been overcharged, even by their own estimate, because they failed to bill my insurance at all for the filling. That was (according to them) and overcharge of $60.90. I was told I’d have a credit. I said I wanted a refund but was told I’d have to wait for insurance to pay the claim and then see if I “owed anything.” That’s illegal. You can’t knowingly overcharge a patient and hang onto the payment on the off chance insurance doesn’t pay what you hope to receive. Insurance is a contract. If the practice accepts a policy they agree to accept the amount the policy pays as well as the patient’s responsibility as payment in full.

I received my EOB from my insurance a week before my second half cleaning appointment, which I was already dreading anyway. Not only had I been overcharged for the filling, I was charged $88 over the agreed price for the crown itself. And the filling? I wasn’t owed $60.90; I was owed $98.90. In total I was owed $191.90. My upcoming appointment was going to be $195.10. I showed my EOB and the billing staff claimed they hadn’t been paid by insurance and offered to credit the $60.90 to my bill that day. I knew if that happened I’d never get the correct amount refunded so I declined. They showed (unsurprisingly) an amount due from insurance that was about $100 over what insurance was going to pay them. Well, that might be due to their bill being off by several hundred dollars at minimum (it stands to reason their amount submitted isn’t the negotiated amount).

Last time for my root canal I paid $700 and they still came to me asking for $90 more a month later. And I can see this is standard practice. I got the staff to admit all new patients get deep cleanings (which is a huge foul when it isn’t clinically indicated - I have no periodontal disease per their own exam). Their next level billing department admitted to me that they overbill this way to collect so patients don’t refuse to pay post procedure. Again, there is zero legal basis for doing this because the billing errors don’t justify holding the correction and refund hostage waiting on insurance to pay. That’s utter and complete crap. I’ll stick with getting my exams from the military when on reserve duty, even if it is only offered once/year. I had a dental emergency that led me down this ridiculously expensive path and was thoroughly fleeced for my trouble. I won’t go back again.

Several weeks after the so-called resolution of my billing issue (in which I still overpaid completely unfairly), and me telling them I would never go to their clinic again, I got a call from Gentle Dental saying "can you come on Tuesday to start on your crown?" Like really?? This crown was never on my treatment plan, by the way, and I never heard about it before. The bottom line: I would not recommend trusting your teeth or your finances to this company, as they might mess up both.

There is no grievance dept for gentle dental in AZ... New manager took over has no clue what to do.. Told me to call other gentle clinics.. Been a runaround is what I went thru---3 years. Still asking for more refund.. Not near what I had to pay for correcting the crooked post- new bone grafting and so on... 3 years of running around they gave me. Old manager says she wants to help me. I have to drive 100 miles round trip...How many more trips will that take to resolve the problem??? Is that called help. Give me my money back uuugghhh. I left gentle dental in a flash.. Again stay away- save yourself grief- runaround- high turnover of dentists, I must have seen 4-7 different dentists while going to gentle dental over 3 years. Each time I went I a new face, go to a different place.

By September I still could not bite down without pain. I called the original office sounding as though they had no idea I was in pain, said I could see their new Endodontist who told me my tooth was broken, would have to be pulled and I would need a $7000. Implant. When I was upset that their Endodontist broke my tooth their office manager said "How can we make this right for you?" I said compensate me for breaking my tooth! They have been giving me the runaround since then and have not responded to my claim with the Better Business Bureau. I have now filed a complaint with Interdent their corporate office and the AZ state dental board.

My daughter Ella, had her last ortho appointment on February 1st. Then, she was scheduled for March 21 for her last adjustments, and also, the same day, she was scheduled for deband on April 1, 2020. In March the appointment was canceled due to Covid19. In March, Ella started to have some issues with her teeth. She complained about her teeth alignment. She stopped wearing her rubber bands that she was wearing for 24 hours.

I tried to get a hold of the Gentle Dental office but they had a voice message asking to leave a detailed message and someone WILL call you back, which I did leave a message but no one called me back. I started calling daily leaving the same voice messages about Ella’s struggles but unfortunately after leaving several voice messages there was still no response from Gentle Dental office. At that time Ella's cheek started to bleed because the bracket was scratching and her K nine was very sensitive. I started to worry.

In the morning, on April 1st, I got a call from Gentle Dental. I was so happy thinking that finally someone is returning my phone call but this was just the front desk assistant calling to cancel our April appointment. I explained the situation and my daughter's struggles but the assistant said they take only emergency patients and she will get this message to her manager and the manager will call me back by the end of the day. Obviously no one returned the call. I got a hold of my local dentist, and they recommended me getting wax from Amazon for the scratching bracket and extra fluoride for the sensitive tooth until I can get a hold of Gentle Dental. Continuously making calls to Gentle Dental, finally, I got through on May 18th and scheduled Ella’s appointment on the closest date on June 1st.

On June 1st, at 7 am, I got a call from Gentle Dental front desk assistant saying our appointment is canceled. I asked what’s the reason for cancelation, she said that she is just an administrator and she has no information about that, but she has been told to call us and to cancel our appointment again. I asked her if she can reschedule for another closest date available, she said she is not sure when the doctor will be available. I was very frustrated, disappointed, and upset about this nonsense.

Later, that same day on June 1st, I was calling to get Ella scheduled but no one was picking up the phone. I left the voice message that I want to talk to their supervisor. After I left a voice message I was still continuing calling and I finally got through. The administrator apologized for what Ella had to go through and said that she will get this message to her manager Natalli and will definitely get back to me by the end of the day she said. Also, she said that Dr. ** has an available spot this Thursday at 3:50 pm.

Of course, I was happy to any availability by this time, but I told her that I still would like to talk to their supervisor and she was promising that Natalli will call me by the end of the day. I lost all my hope and was doubtful that someone would call me from Gentle Dental that day. It is nonsense, insane, irresponsible that in the last five months I couldn’t hold of anyone in Gentle Dental at the same time I’ve been charged on the monthly bases by Gentle Dental. For what?

On June 2nd, I got hold of my friend that refer us to Gentle Dental and asked for help. My friend checked the schedule and told me that Ella is not on the schedule for this Thursday and Dr. ** is not working this Thursday either. My friend told me that my daughter is scheduled for June 25th. I could not believe what I was hearing. She couldn’t find any managers on duty, however, she referred me to Hope, PCC at Kent office. Hope said that she talked to Molly, HC and Molly will contact Dr. ** and the doctor will call me today, June 2nd, for sure. That same morning when my daughter was brushing her teeth, the elastics that haven’t been replaced for five months were completely worn out and burst.

It 8:30 pm and I haven’t received any calls that Gentle Dental promised me. Looks like Dr. ** and her team disappeared :((. At this point, I’m asking that someone at a higher management level will review my concern and take serious measurements on this case. If by end of this week June 6, 2020, I won’t hear from Gentle Dental, I will take this further for additional legal help.

I could go on and on about the problems that I have gone through here, but I just want to speak with someone and resolve these issues. A month ago, they told me that a manager would call me. Turns out that several of the offices DON'T HAVE MANAGERS! Then they told me I should "leave a review" in order to have the director of operations contact me. I tried to avoid that, and the staff said they would try to email her and have her contact me, but after at least a month I have had no response at all. So would someone PLEASE address this!

Dr. ** practiced unclean hygiene by going from patient to patient then back to me without washing his hands!! This lasted for four hours, yes I sat in the chair four hours and went home sick, sick for three weeks now. Because it took so long for Dr. ** to get back to me, I wasn't numb anymore so I had to go through the shots all over again. The procedure involved a crown prep, my front tooth looked like a toothpick when he was done. When I asked why it was taking so long, he whispered in my new patient ears, to paraphrase, ("We are short staffed" and that many of the hygienist were horrible). This did not fill me with confidence. I begged for my insurance company to please find me someone else - they said once a dentist starts a crown they should finish it. He told me he ate mercury when he was a kid.

The end result is a botch - I have a bright white mismatch in color crown, yes front and center and cockeyed too. It doesn't quite fit right, but being terrified as I was, we called it good and I hurried out the door never to return of course. I DO NOT RECOMMEND.

The woman at the front desk continue to argue with me and say there was never a cavity filled and then repeatedly told me and my son that we could not afford the services in an attempt to what seemed embarrassed us or make us feel bad that we We’re not able to pay for her long list of expenses. I would never take my child back to a place that would embarrass somebody and this type of behavior is very unprofessional.

After reading all the reviews on this business I see that they are all one star reviews and I’m assuming it’s all because of this lady at the front desk because we have never had a problem with any of the other staff there, they have all been nothing but respectful of us after spending thousands of dollars in that office over the years. We will be taking our business elsewhere because we will not be treated this way by a receptionist who wants to put others down. I hope they replace her with somebody who is friendly and respectful of all people so that they can regain some of their business back in the future.

Scheduling department is a mess. I got 2 wrong appointment dates and last minute cancellations on my dental cleaning appointment. But the worse is what just happened to me last week. I got recommended two unnecessary fillings, for "potential cavities" that were seen on my xrays. The new dentist said he could see cavities forming on two of my teeth. He never pointed out on my mouth which were the actual teeth he was referring too. I requested for him to see the two previous years of xrays to compare, and he mentioned the cavities were there, but the two previous dentists never mentioned anything about them. The dentist told me that he was going to do two small incisions on the teeth, very minor.

I decided to trust the dentist, and the day of the treatment, he made huge holes in my two teeth, opposite than what he mentioned, and was in a rush between my dentist chair and another patient in another room. I arrived with no pain, and now I cannot chew because I have shooting pain. I suspect this is what is called "drill and fill" just to cash on insurance, and that I got unnecessary treatment done, and opposite to a small incision got a huge ones to turn them into potential root canals = more insurance money, and even potentially a crown, even more money!! I feel I was preyed upon!! After I was done with my treatment the assistant said, "Let's scheduled your next treatment for two crowns..." If you have an alternative, do not ever go to Gentle Dental.

They don’t care about the patient, all they care about is the $. They are out of control! I need to find a dentist in my area that will take Avia Dental Plan and reasonable prices. You could almost lose your home going to them! One last and most important question, are these folks who have so many complaints against them actually investigated with some results???

I told them I could not eat right, self conscious about talking to crews that I ran, and told them I didn't pay thousands of dollars to have see through, uneven teeth that I can't even eat with. They wanted me to do more adjustment appointments. I spent a year doing that and that didn't get me anywhere except living my life around time that was convenient them. One dentist straight out told me to go see someone with experience since that is not her field of expertise and that I was not getting a refund. I still have the dentures until I can afford new ones.

The scam is that they wait until your deadline to file an appeal has passed and then they bill you. The appeal is automatically denied because it wasn’t filed in the allowed timeframe and then you’re responsible to pay whatever is on the invoice. Since the appeal decision, I’ve tried to contact them several times to settle my account, but they won’t return my call or answer the phone. I even visited the office to pay my bill and there was a sign on the door stating they were closed for a week because they were on vacation. My advice— beware!

My sweet Mother in Law decided to call for me because I have been in so much pain. She had Lifetime Dental send a fax to Gentle Dental. The secretary said they did not receive it and made the excuse that they do not have good working machines. The secretary proceeded to tell me the soonest I could get in was the end of March for an appointment, because Dr. ** only works once a month. I am assuming all of this is taking place because of my insurance plan. I have Aetna DMO and no one in Oklahoma takes Aetna DMO except Dr. **.

My experience with Gentle Dental is they avoid Aetna DMO like the plague so they do not have to deal with their policies. I am very disappointed with the way Gentle Dental handles situations. I will not refer Gentle Dental, even if you have full coverage like Aetna DMO wisdom removal, because they will not accept it! My advice would be to pay out of pocket, if your insurance doesn't cover, to Wisdom Tooth Center. They are helpful caring people who get you an appointment right away, and who tell the truth about your situation.

No one ever called back to verify if they confirmed with her insurance, that there is no out of pocket. I made an appointment, for her, with Diamond Dental. She got right in, they confirmed her insurance required no out of pocket expense, the same day, and notified her before her appointment. 3) Because the dentist screwed up my dental work (in 2010), I continued to go there for fear that a new dentist may mistake all of my bad composite fillings as cavities. I went, on Dec 28, 2018, to get 2 fillings. Since the day that I left, one of the teeth that I had filled has been bothering me, and gradually got worse. I called on 02/25/18, to make an appt. to see the dentist. My appt. was made for 02/04/19. I was contacted by one of their (rude) office assistants, at 09:31 (the morning of my appt.). She called to advise me that I would need to pay $109, before being seen.

My insurance didn't pay that amount, and the amount that was quoted was an estimate. Okay, understood, but I asked her why she waited to the day of my appt., to inform me of this, when I made the appt. almost 2 weeks ago. Her response was, I made the appt. on 02/25, and she just called my insurance on 02/01, and found out that I owed a balance. So basically, I have to continue going in pain, due to the dentist's error, until I have the balance paid (that I wasn't informed about until the day of my appointment). These people are so unprofessional, used inferior products on my teeth, and probably billed my insurance and charged me for what should've/could've been used. I will make an appt. with Diamond Dental, and transfer my records there. I can't deal with unprofessionalism, especially when I am paying my money!!!

She said "see all this bleeding? You have so much plaque under the gums". Then she left to talk to the dentist. She came back and told me that I needed to schedule a "deep cleaning" because she couldn't work like that with all the bleeding. She did not finish cleaning my teeth! So I told her that I don't understand why because I made a point to take care of them since my replacement. She accused me of not flossing, which I did. I have the floss sitting right at my table in the living room. I use it after each meal! The dentist told me I needed to have a root canal (which my insurance doesn't cover... of course) and I needed an extraction. So, I left, very confused and felt so ridiculed and humiliated.

I made an appointment at a dental clinic. Had my first appointment and they were wonderful. I DO NOT have excessive plaque, not heading towards gum disease, and lo and behold... I do not need a root canal or an extraction!!! There is nothing wrong with my teeth!! Confirmed by the clinic! Just had a cleaning today and almost no bleeding. Amazing how Gentle Dental can get away with lying to their patients and screwing over the insurance companies and medical assistance!!! They should be investigated!!!

When I called them immediately upon realizing the HUGE ERROR they asked "what side of the mouth did they do the work on?" I responded, "the right side" and Cici replied, "Oh yep, they were supposed to do the left side." I informed her that I was aware of that and expressed my frustration and annoyance with them for this huge error. I requested a refund of the $368 payment I had made earlier that day. She referred me to the manager McKenzie. When I finally spoke to McKenzie on Monday (the appointment was on Friday) she assured me that she would submit the reversal request and that it would take, "a few days." 7 days later the payment had still not posted as a refund so I called again.

I was informed that McKenzie was out of the office for the day (8 am) but she would have McKenzie call me first thing the next morning. I called the next day at 9 am as McKenzie had not called me back and was informed that McKenzie was not in yet but "would be in shortly and would call me back." 2 hours later I had still not heard from her so I called her back again. I was placed on hold for 8 minutes and when I finally spoke to McKenzie she now told me that it takes 4-6 weeks for the reversal to post as their accounting department only handles refunds "once a month." I told her that when I spoke to her last week she NEVER ONCE mentioned 4-6 weeks and assured me it would take only a few days. Her reply was, "I have it in my notes that I told you that." I repeatedly informed her that she never mentioned that and if she had I wouldn't be calling 7 days later and 8 days later to find out the status.

They have repeatedly treated me horribly and continue to lie to me. Not to mention last week (less than 7 days after the gum graft) I felt the sutures coming loose and called to talk to the dentist. I was informed that she was at a different clinic but she would get the message to the Dr. and call me back. I never heard back from anyone that day.

I called again in the morning and was told again the Dr. was at a different clinic but she would call me back. 3 hours later she finally called me back and by this time a huge suture had fallen out of my mouth. The Dr. said she tried calling me back the day before but my voicemail was not set up. I told her I did not have any missed calls and asked her what number she called. She said she couldn't remember. Again, this is a lie as my voicemail has been set up for years and I had NO missed calls from anyone the day prior. Needless to say this place is a nightmare. STAY AWAY. I had to go back a week early due to the suture falling out (the non-dissolvable suture fell out) and now have to go back again for another follow up this Friday. I will never go back after this last appointment. They are horrible to deal with and lie to your face.

I was asked to put a $500 down, which I did. I decided this wasn't the place for us. There were some snide remarks when I made any complaint. I just told them we were going elsewhere. The braces weren't in. I asked for my deposit back and was told it would take a few weeks since it had to go thru their Corp. Office. Why couldn't it just be charged back to my credit card? We got right into another dentist, who owned his practice...no corporate offices. Right away, there were differences. The first was the fact that he didn't have to do those nasty molds (which had to be done 3 times before they got it right). This dentist does it thru some image technology. He also had new x-ray's that are so gentle, you don't have to leave the room. Much more up to date.

Epilogue: I just received a BILL for over $300 from Gentle Dental! What for? I had paid something like $70 for the last thing they did the day we left them. AND, I still haven't heard a word about my deposit being refunded. I'm fearful they are going to deduct this $300 from my deposit. I do not owe them any money! Now, I have to find a way to contact SOMEONE to try and get my money back. More hassle. Advice: try to do business with people who own their own business. Corporate just makes for more trouble!

They ganged up on me to intimidate you into doing those procedures despite my repeatedly saying I didn't think I needed, and I couldn't afford it. I had 3 people including the office manager standing around me trying to coerce me into doing these procedures. And when I said no, I'd rather just get the cleaning now, and I'll think about the procedure and costs in the future, THEY REFUSED TO CLEAN MY TEETH. Let me reiterate, a dentist a few months before and a few days after disagreed with their required course of action. They're unethical and insurance/procedure/money focused practiced who is less concerned with honesty and their patient's well being.

During my follow ups with the Periodontist he only checked the two teeth that I had the surgery on with the periodontal probe to check the death of the pockets. On one visits the DENTAL ASSISTANT noticed one of my teeth were very, very loose. That when for the FIRST time since I had my braces on after about 7 months later did they decide to do x-rays and do all my teeth with the periodontal probe. (This should have been done each time I can because of the severe gum disease I have.) Once the x-rays were processed the amount of bone loss in my upper mouth was an EXTREME difference from when I started. Some of my teeth that started with pockets of 2-3 were now 10 and 11s. One of my top teeth was so loose they decided to so another scaling on my upper mouth. They removed all of the bands and within 2 weeks all of my teeth had moved back to where I started 7 months prior.

Before I went to my appt I visited the Orthodontist where he suggested that I left them move the loose tooth upwards and attached it to the one next to it. I did not feel comfortable letting them do this so I left the office. Upon my next visit they again asked me to let them attach the loose tooth to the one next to it. Finally even though I didn't want them I allowed them to attached the loose tooth to the one next to it, and within 2 weeks the tooth next to was now loose and went from a 2cm pocket to a 10cm pocket. I then had my right scaling in March 2018 and was to come back on Monday April 2nd to have the top left scaling done. When I got to the office it was completely closed down. No one called me to let me know they had sold the practice in Tampa. I decided then to drive to the Sarasota office and have them take off my braces before any further damage was done.

On April 4th 2018 I spoke with either the office manager or the owner of Gentle Dental. I asked him if they would refund me the money I paid for the braces since I have more gaps now than what I started with and two teeth that I will have to lose and the bone loss. He refused, he even refused to give me my deposit of $350 back. He tells me that braces do not cause bone loss. When In fact that is false. When you have teeth movement and severe gum disease it can in fact cause bone loss and loss of teeth. I told him I am no doctor and I feel they should have never put braces on my teeth due to the gum disease I have. His words were "people with gum disease deserve to have straight teeth too." I stated, "Yes they do but there are other ways of going about it without putting braces on someone with bad gums."

Bottom line I went to the ortho every month, the periodontist every other month and I got my teeth cleaned every 3 months. They only suggested I get them cleaned every 6 months, but I insisted since my gum disease was so bad that I should have it done every 3 months. I spent thousand of dollars with this office, and the only thing I was asking a refund for was the Ortho which is about $1200. I went through terrible pain and literally walked out of the practice crying many times because the scaling and procedures hurt so bad. When I got my braces off I went to my car and cried because all the work and money and time I spent went down the drain.

If you see my before and after pictures I now have MORE gabs than when I started with. All I wanted was straight teeth, and now I am back at square one with double the bone loss than when I started and two teeth I will probably lose. I am very saddened that I would be treated this way. This is not how you run a business and treat your clients. If they decide to give me my money back as I deserve I will remove this HONEST review but please beware of Gentle Dental. Even one of there own workers told me once to go somewhere else and not use this practice and I didn't listen. If you love your teeth stay away from this practice.

I finally decided to call Gentle Dental. Had been there before. I expected to pay $200.00 or $300.00 on the tooth alone. No, I met Dr. ** and he said what I suspected, he said, "That is a simple extraction." I asked, "Are you sure" and he responded; "I will take of you, and you are going to be just fine." Promised kept. I ended up paying only $110.00 for the extraction. Not all teeth problems are the same or same price, but in my case I hit the jackpot. Solved my pain and problem in a snap. Thanks Dr. **. And I been there before. Fancy clean place at 529 FM. Nice staff and great doctors.

I figured it out: Gentle Dental has a limited amount of chair time so they must figure out a way to get at least $2000 or more out of everybody who goes there or the time in the chair is wasted for them. They have many staff who must get paid and $150-$200 is not enough to waste chair time. Yes, Gentle Dental is a crooked operation from the overstaffed office (many young women with no clue of how to assist you but eager to have you give them money) to the dentists who must find ways to get the most money out of you. Overhead is too much to waste on patients who need routine care and maintenance so everybody must pay them for the most exotic and expensive care that they can force on the patient. If you don't like that business model then go somewhere else because Gentle Dental has bills to pay!!

The main corporate office of Gentle Dental needs to get paid, the franchisee needs to make money, the staff needs to get paid, and the landlord needs to get paid. This means every patient needs to be billed the maximum possible and morality and decency goes out the window. The dentists stopped being medical professionals long ago - now they are just money-generating men and women with licenses for the Gentle Dental corporation.

I then showed up the next week for the 2nd appt and was told there wasn't a Dentist there and I would have to reschedule? I told them it was too hard for work for me to reschedule and poof, a dentist appeared at a dentist office. They then came up with false charges and tried to charge me for them after paying them close to $500.00 out of pocket and having Union Insurance. I refused to pay them any more money than they requested at time of service and have gum damage that I will have to put up with the rest of my life, so as I said, don't walk away from these places, RUN AWAY.

I visited the office, and was told that the young lady would look into it, and call me back, but I never heard anything. When I called, about 2 weeks later, I was told that the young lady I spoke to was no longer there, and that the file would be audited and that they would get back to me. But all that they did was send a bill for $306 for an 'uncovered procedure. I called Aetna Ins. and they called the Dental office, but could not get anything concerning a procedure, or tooth no. or a claim no. In addition, my portion of the bill was $630, for the covered procedures, but G.D. billed for $1190 on my Discover card, and I cannot find out whether or not I am due a refund. They also sent my bill to a collection agency, and I obviously disputed it.

Just over a week ago, I mailed a written complaint to the OK Board of Dentistry. If they accept it and follow up, maybe we can do something about Gentle Dental's billing problems. Please bear in mind that the office mentioned, is not a member of the ODA (OK Dental Assoc.) which helps in arbitration of billing issues. The Gentle Dental company also has an 'F' rating with the BBB.

That was an agonizing experience, but I suffered through it. I had it done and paid for it; but I still needed to replace the bridge and didn't have dental insurance so I signed up for insurance and had to wait a year before I could get the work done. On my next visit, there was a different dentist (they were both young, but this one was younger). I wasn't really happy about having a different dentist completing the job. When I went to have the bridge done, this dentist injected novacaine and chipped my upper front tooth with the metal handle of the needle. Then he removed the remaining gold cap from the back tooth which I asked for this time and got it. He put this thing in my mouth to keep my mouth open and then began to drill the back tooth. He must have drilled for over an hour (or so it seemed).

When I finally left, my mouth was sore for about a week because of the length of time that device stretched my mouth. He replaced the bridge, but it never felt right and I began having the same pain as before the procedure. At that point, he recommended I see another dentist. That dentist said he couldn't find anything really wrong and put some kind of adhesive material in the spot where the irritation and soreness was assuming that was where the food was getting in. This lasted less than a week and the pain resumed. I complained that I was still having pain Gentle Dental and said I wanted to get a second opinion and went to Wiscasset Dental. They seemed annoyed, but said fine. Dr. ** took x-rays and said she knew what was wrong and would call Gentle Dental and explain it to the dentist. On the next visit, I asked him about it and he dismissed it.

They scheduled another appointment with the first dentist who worked on me and I told him also that my bite seemed off. Both bridges felt perfectly natural when I had them originally done and the right bridge still feels natural and I've never had any problem with it. He drilled some more and gave me the bite test, but it still didn't feel right. When I got home I compared the partial bridge that they removed to the one in my mouth and noticed it was narrower and thought that might have been the reason my bite felt off. Since it wasn't getting any better, the dentist told me they would re-do it. Now I was really frightened of what I might have to go through, but had no idea. This dentist started to inject a numbing agent into the area around the tooth. He kept pushing on the needle and moving it around and it was pure torture. I was clenching my fists. When I couldn't stand it any longer, I made him stop.

I said, "Why is this hurting so much?" He said, "This type of agent wears off sooner." I said, "I'd rather have the novocaine, because this was pure torture." He became angry, especially when I told him the original procedure for my bridges, which lasted over 30 years was almost painless. He refused to continue and I was happy to get out of there. He said he would reimburse me and to go to another dentist. which I did - Wiscasset Dental.

Now that I decided to go to her to have her redo the bridge, she informed me that the root canal showed a black line (a crack) which indicated there was something wrong and that I needed to see an endodontic dentist for have the root canal evaluated. He sent his information to Dr. ** at Wiscasset Dental and I didn't hear from her and called to find out if they had received the recommendation from Dr. **. They said they had not, but would request it. At that time, she set me up for an appointment for 7/24, but I just got an email saying the office is closing. This has been absolutely the worst experience of my life.

Talk about a company who doesn't value their customer’s time. Do I want to reschedule? Hell no. It takes a long time for me to get a paid day off work and I’m not wasting it on them. I found a new dentist down the street who will gladly take me. Then today about an hour ago they called to apologize for canceling and offered me a free Waterpik or toothbrush. So shady they can’t even keep their schedules straight. I’m done with them. They are selfish and rude. I could go on about my last 2 visits but I don’t have time.

About a year later I received a $25 credit coupon to use by a certain date. Before that date that I went for my second visit. The dentist refused to have them clean my teeth unless I got the deep cleaning. I asked him why. He said that patients could sue them for not providing needed services. They could have the patient sign a form stating that the patient declined a given treatment that the dentist thought was advisable. Also, have they ever heard of patient budgets? I think not. So as I left, I paid in full less the $25 credit coupon. They sent me a bill for $25. I called to the office and they said they would call billing to credit me with the $25. They sent me a second bill. I called the billing office and explained. They told me the dentist office had called them about the coupon.

Then they sent me a third bill and said [for $25] they would send this to a credit agency and it would have a bad effect on my credit. I have a perfect credit record of paying my bills. So I paid them the $25. This second visit in the lobby before treatment, they gave me a form to sign, that I agree and approve of a treatment plan they will provide. They don’t give you prices or tell you what your treatment plan will contain. I refused to sign it as written. In over 50 years of paying for my dental services, I have never been presented with such a form. I have never written a complaint about my dentist or dental office. I heard other ex-patients of Gentle Dental complain about being billed for every little thing, and that they were the worst. I think Gentle Dental is a money hungry, very pushy, group and I recommend you avoid them.

My final experience was when I visited the doctor for regular cleaning the doctor started making a lot of unnecessary x-rays, and they told me my insurance would cover the price, but I ended up with a high bill without getting the teeth cleaned, because they said I needed deep cleaning. They care only about business and getting your money, with minimal effort. When I talk to the management about an issue, they blame the previous dentist and don't take any responsibility for the previous dentists job. I definitely do not recommend this dentist. How you could helped me with this issue?

And while I'm laying on the table waiting for the numb to kick in, they come in with a bill for me to sign while I'm on my back, staring at the ceiling. Paperwork should be conducted before a service, or after a service, not during a service while you're laying on your back in the middle of a procedure without your glasses on. Tried to call and get some relief over the phone, only to receive unprofessional and rude results. She persisted to tell me how other patients have multiple teeth pulled and are not in this kind of pain. Are you kidding me??? I just had surgery! A horrifying experience, to say the least. I wish I had read all of the bad reviews for Gentle Dental before I chose them to work on my mouth. I would never never never recommend Gentle Dental to anyone, even if they were the last dentist on earth. Horrible service, rude attitudes, followed by no satisfaction. Shame on you Gentle Dental.

When I arrived, I seen new staff at the front desk. I believe the girls name was Megan who was helping me at the counter. In the middle of helping me she said "Excuse me, I need to take this call, I have been on hold for 20 minutes now". So I said "that's fine." While I was standing there she is on the phone giving all the clients "personal" information to the person on the other end. Name, DOB, SSN and insurance!!! Really?? What happen to the privacy of the patient?? Do they not need to follow the HIPAA Laws?? This was very concerning to me.

Along with disclosing all the clients information, she hangs up and is now on the phone with the other office arguing about the scheduling of a patient and who needs to call the customer to tell them about the schedule change and that she didn't feel she needed to do it because she called there first to get the approval to add the client to their appointments. She seemed very miserable and kept making negative comments about her job. This just seemed very unprofessional.

So back to the appointments, which had been moved around several times. I had them scheduled and still kept receiving text messages letting me know my kids are past due for their appointment. I get it, that's why I scheduled them! So I show up and the first thing Irina said was "Youre late". I said "no, my appointment is at 11:20." She argued with me and said "No it was at 11:00 so you are 20 minutes late but I will still take you". I got my phone out and showed her the appt. reminder and she didn't say a word.

So, Irina did the cleaning on my kids, however did not do any flossing BUT was very quick to tell me that I need to buy the electric toothbrush for each of them to help with their brushing. These ranged in price from around $40.00-130.00. We are a family of 5 and she wanted each of us to buy one. I show up for my appointment only to find out that it had been removed and so they could not see me. So they went ahead and rescheduled my exam and cleaning. I seen Dr. ** which during the exam he was very fast and was just saying numbers to the assistant. I have never had an exam hurt like this one did.

Afterward he recommended I have a more extensive cleaning done and left the room. The assistant comes in with some paperwork and asks that I sign the bottom. I asked what it was for and he mentioned that they had to let me know the cost of the cleaning that the Dr. was recommending which was about $350.00 that I would have to pay. I said "ok, but this was not scheduling to have it done" and he said "correct, we just have to let you know the cost in case you do it." So I signed the forms and he leaves.

When he comes back he tells me that the Hygienist does not have time to see me today and would I like to come back??? "Um no, I waited over 3 months for the cleaning and I have an appointment already scheduled to see her, how does she not have the time?" "Well this cleaning takes about an hour and they only have you down for 15 minutes." I said I did not want that cleaning done right now. I need the regular one done and then I will schedule for the more extensive one at a later date. The assistant tells me that once they have this procedure recommended they CAN'T do the regular cleaning, they have to do that one first.

At this point I am so angry with them. He flat out lied to me about signing those papers. IF she had time to do it, they would have scheduled that process without my consent. I really feel that my experience this past week has been worse than going to a car dealership and them trying to sell me a car that I don't need. I have never been treated this way and I'm currently looking for another Dentist. Lack of Patient Confidentiality, lack of efficiency, and trying to upsell every service they offer is not how I want to be treated at my dentist.

The practice they acquired was Dr. Shahram ** in Glendale, Arizona. He was a genuine, caring doctor who performed tens of thousands of dollars of work in our mouths with not one single issue. While the bar had been set awfully high for a new practice to achieve we gave (out of respect to Dr. **) Gentle Dental 18 months to win us over. Hasn't happened and the change has been made. I would certainly recommend folks do their due diligence before committing to Gentle Dental for their care.

I told him I could feel a flap of skin and thought that the tissue grafting was coming out. He replied that it couldn't come out, it was sewn into a pocket. I thought I was going to die in my sleep with a flap of grafted skin closing my windpipe. When he eventually saw me he was mad at me and exclaimed: "Oh you have gone and popped all your stitches, the graft is coming out." That is what I had been trying to tell him. He then proceeded to trim it with scissors as I bled, then applied pressure to stop the bleeding. It was excruciating pain. Each time I went to see him he made light of it all as if I was a cry baby. Am going for a second opinion in a couple days. After paying him $2500 I now have to pay another $100 to see another Dr.

There was a mix up with my xrays, they gave me a treatment plan for someone else with the same first name as me, and the staff are unfriendly, unsympathetic and rude. To finish it all off, they don't have toilet paper in their bathrooms!!! VERY unfriendly, no bedside manner, unprofessional, money grabbers!!! Sad to say, I still have to go back to them!!! My gums are worse than before - all lumpy and bumpy, very uncomfortable and ugly, and the surgery wasn't even a success!! Very upset!!! I would love to add photos, they are horrific! Someone even thought I had been in a car accident!!! (But don't want to subject myself to any come backs!)

Prior to having them pulled they wanted to start my deep scaling. First of all, the anxiety alone is killing me, all to get the precious money. I am going today to have two pulled because they have left me in pain for a week. Three days off work to leave early. They have awful patient care and once my tops are in I am out of their system. They are dental rapists and only care about payment, which I understand but what about the patient. If they make me wait long I will be filing a lawsuit.

The office billing manager was not helpful. She defended Gentle Dental's poor corporate billing system and said I had to pay what the statement stated. I asked for a detailed breakdown of all treatment costs and payments made by me and the insurance. She told me they didn't do that. I told her I would just pay the balance they claim and cancel future appointments. She didn't offer any solutions. She just told me that is corporate dental services and that was it.

So I go a few blocks away to Advanced Dentistry in Scottsdale. The DENTIST checked every single tooth and gum with the hygienist on my other side. She found that they were all 2, 3 and one 4 and I did not need more than a good cleaning. The DENTIST cleaned my teeth gently and carefully and did an excellent job! So I go to pay and my bill was $12.00. That's right, 12 bucks!!! I emailed Gentle Dental and got no response. Unbelievable!!!

Finally, after almost an hour wait, he gets called to go back. After he's done and we get in the car, I asked how much it was and he said "$348". And the only receipt he got was from a little adding machine. I couldn't figure out why it was so much, if we have insurance. So, we called the insurance company and she said that Dr is a specialist, so it's not covered, but they were suppose to give a 25% discount, which we didn't get. So, I go back to the dentist and ask for the printed receipt for the insurance company. I also ask Ashton why he didn't call the insurance company and then inform us that this procedure would not be covered. He said he didn't have to. I then asked him why he need my insurance card then... he gave no response. They also did not give us the 25% discount. I will not ever, ever, ever refer anyone to them or return there! They are little criminals and thieves, who are just out to make as much $ off from people they can.

I had to call my insurance company with Delta Dental to find out the office never filed with the insurance company and I was out of network because of them and that is why I received the check and not Gentle Dental. That was the last straw. The office staff and management are awful. To make matters worse. I called and filed a formal complaint with the corporate headquarters. AFTER 2 months of calling to find a resolution to my complaint, NO ONE ever called me back to advise. Please, I beg everyone not to use Gentle Dental. I have always been afraid of the Dentist now I understand why. I do not want others to go through what my Husband and I have had to endure for months of pain and frustration. They should be closed down.

My teeth weren't hurting & I was so disgusted so put it off a few more months. When I called back to reschedule they said my Insurance Approval has expired & they had to put it through again. You've got to be kidding me!!! Oh it gets worse!! I know it takes a while so I gave them 2 months & when I called back they had no answer. I called my Insurance Co directly & they said they never got anything.

The girl at the Insurance Co was so nice & has been helping me out trying to get an approval. I told them they could email my info to the Insurance Co directly & they said they would. Called back to verify - girl never got anything. She calls my Dentist office & spoke to someone, said they sent it & don't know why she didn't get it. Verified email address - had it right. She would resend it. Still nothing. Numerous calls after that being told same old story over & over. Asked to talk to supervisor - busy will call back - never did. UGH!!! Finally fed up & found a new Dentist!!! Never experienced so much incompetence in my life!!!

It's the most expensive "dentist", if we call it "DENTIST", EVER. The so-called doctor gets instruction from the receptionist. If you have a pain you need to talk to the receptionist to tell the "doctor" or whatever he is to give you the medication (I didn't take any medication they gave me). There is one trainee works there sometimes called "Iva" I think, she doesn't have any relationship with health like everyone there but she involves in everything even, actually she gonna tell you what you have to do. They don't care about the health there. The so-called "DOCTOR", Steven **, I don't think so he is a doctor. The receptionist tell him what he needs to do. Don't go to that place, you will be disappointed. I filed a report against this place to the national health and an investigation is going in.

I called to question the quotes and were told that most of the work I needed and the previous work I had "wasn't covered by my insurance because they were high-quality upgrades" and that I was receiving "In-house discounts instead". I became very annoyed and asked why I was not told they were not even using my insurance for these procedures! Then when I asked why I was not even offered options covered by insurance. They said the doctors had recommended upgrades.

Then the receptionist tried to tell me they do not do crowns off the insurance, and then she backpedaled after I made it clear I was not an idiot! I intend to finish one more service here since my insurance only covers one exam a year, and then I am going somewhere with a lot more transparency. Also, I have been on the phone with them several times and have yet been given corrected information and quotes based all on my current dental insurance. I have called again today and the new gal was unaware of the fact. I have been waiting for 3 weeks for an updated quote.

One of the surgeons at another branch went to bat for me with the board of directors and all the work to replace the now 3 implants and new crowns was completed at now additional cost to me. Having the implants removed makes having them installed seem like a walk in the park. On a follow-up visit for checkup and cleaning I told them that the front lower teeth were really painful and they said there was a bad infection in one of the implants and at this time the original fella that put them crowns on admitted that they were too tight. The hygienist told me that I just need to clean under them better. She tried to get a rigid piece of floss under and did nothing but make it bleed.

So, I ended up having the Doctor at the other branch go to the board again and did the same thing. Removal, heal time, bone graft, heal time, implants, heal time, and finally got my new crowns about 3 weeks ago. Once again at no extra cost to me. Only months and months of severe pain and going without teeth or the partial. At one point in the redo, Gentle Dental sent a bill to our insurance and I found out about it. I called the insurance company and explained that this was work that they had already been billed for and they got it straightened out with G.D. All I can do is tell anyone needing dental work done, DO NOT GO TO GENTLE DENTAL! Except for the one surgeon that helped me get all the work corrected, I would give them a minus review.

I remember saying "Oh, I am sorry I thought you were the oral surgeon" and he said no. He then injected an IV in my right arm. After that, the first dental assistant told me that I was going to have three extractions which, included one wisdom tooth. I said that, that wasn't part of the plan. She said "Well you can talk about it when the doctor comes in". Then the front desk woman (who I made the appointment with) walked in with financial agreement papers for me to sign. Everything was moving so fast and she said that this was for the three extractions and I told her that I haven't talked to the oral surgeon yet. She said that it was fine and that this is just to get thing going.

I noticed that a third dental assistant (a Hispanic woman with short hair) entered the room checking the machines and something else. I signed the care credit information. I still have not talked to the oral surgeon at this point. After I signed those papers, the front desk woman (who is also the manager), told the first dental assistant that she is all done. There was a white coat blonde haired woman standing in the corner so, I thought that I was going to have a chance to speak to her but, the third dental assistant told me that I was going to go to sleep now and put a mask over my face and the anesthesia was injected. Next thing I remember is I woke up and they were done and I was confused. My designated driver drove me to get my prescription filled.

As I am sitting in the car I decided to look at the work that was performed and that's when I realized that they took the wrong teeth. The lower left tooth was still in my mouth and the top left and lower left wisdom teeth were taken. I freaked out and started crying. I immediately called gentle dental and told them what they did. They told me to come right back. So, we did. At this point I am drifting in and out of focus and the pain from the surgery was starting become worst. They brought me back into another room on the other side from where I had work done. I remember hearing the front desk/manager tell the dentist that they took the wrong teeth and that they were supposed to have taken the upper right and lower left. The dentist, (as he was looking at my chart) said yes, yes that makes sense.

He told me that he wasn't the surgeon that worked on me. Then he began to explain that the reason why they took the two wisdom teeth, he said that it was because they had cavities. I don't remember ever hearing that I had cavities, it isn't even written in my charts. I questioned why you would pull teeth with cavities when the lower left tooth has a huge hole in it which, allowed my nerve to be exposed causing me a tremendous amount of pain. He said, right a (like he was agreeing with me).

I don't remember much more. However, I do remember that I was walking out the room and headed toward the front door when he stopped me and had me sign some kind of paperwork. I was trying to read it but, the words were blurry. Then the doctor put his hand over the paper (in a gesture to say don't read it) he said that this paperwork was only about what we just talked about. I think I signed it. Next thing I remember is that I was home. I was in so much pain that I missed a whole week of work which, has caused me a lot of stress. I am still playing catch up. I have never experienced anything like this before. When I went back six days later to ask for my records they denied me. I am taking this issue to the Better Business Bureau. Gentle Dental needs to be stopped so that this cannot happen to anyone else again.

When I originally went to this dental clinic I went because I had pain on my tooth. I was advised that there was NO way they could save my tooth and it needed to come out immediately. The dentist (Ms. **) was extremely demanding and hostile, to the point of scaring me to death about future diseases if I did not pull this tooth out. She also proceeded to tell me that she might as well take my wisdom tooth out because it will probably break as she pulled my painful tooth out. After the procedure was done I immediately felt that something was not right. I am married to a MEDICAL Dr and he immediately told me why did I let them take my teeth out? I went back to Sage Dental to have the area looked at 5 days later, and to my surprise they immediately started telling me that on the other side of my mouth (the right side) I had the same problem, and I needed not one but 3 teeth taken out. I then got up and LEFT.

The tactics of scaring me to death came again and I was not dealing with this again. I have absolutely NO pain on the right side but I do have a cavity. A week later I visited my dentist in Miami (I originally did not go see her because I live nearly 2 hrs. away BIG MISTAKE) and she asked me what happened. I gave her all the x-rays they had taken and she did see I had the same problem on both sides. However she is in the business of helping and saving your teeth, not taking them out to sell them and then charge you for crowns. As you can see I did not need extractions on EITHER SIDE, however for my left side it was too late. As you can also see I have enclosed a bill from her office on 11/4/2015 for 205.00 where (Mrs. ** DDS Miami Dental) did an oral evaluation, a Prophylaxis, and a Resin composite, for 205.00. SHE SAVED my tooth. All she did was take the old filling out, clean it, and refill it.

Sage Dental is a common crook in this county and has a million reviews which NOT one is any good. I am saddened that I will have to get 2 crowns now; I am 46 years old and had never lost a tooth. They do this on purpose to then overcharge and inflate their prices to fill your mouth up with crowns. Actually SAGE DENTAL should be paying me for the crowns that I now need. I am searching for an attorney to take my case.

I am not the only person they have done this to. It is completely INHUMANE for them to have done what they did to me, and told me that the only way the pain would go away was you take my tooth out. That is a complete lie. I just need antibiotics and maybe a filling or a root canal... Now I will never know because those 2 back molars are gone. Mrs. ** has advised me to never go there again and referred to them as pirates, and sees this sometimes in her office. I am glad I left the second time because if I kept listening to them I would have stayed toothless! CROOKS nothing but pirates taking teeth out to probably sell them and make you buy CROWNS.

I was sent to the Lakewood, WA office and was told I do need a root canal. I was told because of the location of the tooth, the mouth dam would need to be attached to my gums which I have never experienced or heard of when having a root canal. I was in extreme pain and still have discomfort. Approx. three days after the root canal (happened to be a Saturday), the temporary crown came off. I left messages on both the University Place and Lakewood after hours numbers and never received a call back instructing whether or not this is an emergency or if I am at risk of infection.

When I returned the University Place office to have the temporary crown replaced, I voiced a complaint and was told the district manager would be calling me. I never received a call from the district manager or anyone from corporate. When I went back to the University Place office, I informed the receptionist I never heard from the district manager and asked for a phone number. I was told that information could not be given out.

I am extremely dissatisfied with the service. Still have pain in that tooth which I was told should definitely be the case. To date, my teeth still haven't been cleaned and I still cannot chew on that side, but the out-of-pocket services have all been done. My issues are not with the initial dentist I saw (Tom **), he provided great customer service. My complaint is specifically with corporation and corporate office not calling me. I am not fully confident my complaint was even passed along. This corporation had no lag in the time it took to bill my insurance and quote me $536.00 for treatment, but seem to have challenges resolving customer complaints.

Then my ordeal, they make you come in twice, first time for paperwork and then again for the cleaning. Never have I had to make two appointments for a cleaning which meant two office visit copays! Under most plans, a cleaning is routine and at no charge. I had just chipped my front tooth on a nut and had it repaired! Awful, I will now spend several hundred dollars trying to get my tooth fixed. I never once saw anyone wash their hands, they would just put on gloves. They would touch many objects: computer, cell phones, you name it, and then put their hands in your mouth. GROSS! This place should be avoided at all costs.

Before all of my husband's dental work was done the nice lady informed both of us that I should go ahead and drop our insurance because they had paid all they were going to pay. I trusted her. My bad!! Because as it works out we owe them somewhere between 450.00 - 650.00 dollars. Because indeed the insurance hadn't paid all they were going to pay. They are telling me this is my fault, and I will take some responsibility because I should have known better. But, here comes the part that makes me so mad!!

I ask them to please hold this balance interest free till I could pay off the first $1200.00. At $112.00 a month (Anyone who holds a care credit card knows their very strict guidelines for interest free accounts.) and after that I would pay it off by charging it to our Care Credit Card. They will only hold it for 6 months as long as I am making payments on it. Which I have to say is better than nothing if you have the money! After already paying $112.00 a month. I really feel like for our business and to keep happy customers they could do that. I know they can do that! They are just choosing not to. This is as much their bad as ours.

I put my trust into a Dental Office that we thought was fair and understanding and we really loved the doctor and the office staff very much. I feel like Gentle Dental has horrible customer service and I truly feel like our trust was betrayed. Honestly, I am sure that she made an oversight. But, we really needed to make this right for us. And they refuse to. So with that said, I cannot and will not go back to any Gentle Dental ever.

This second appointment was on Monday. The same technician, whom my daughter describes as "the tattoo lady with bad teeth", set to cleaning my daughter's teeth. My daughter kept saying "ow" because the incompetent ** kept scratching her gums. She then told my ten-year-old, "Oh my God, I've never seen calcified build-up occur this fast on a kid". WHAT?!? Are you completely insane? If that weren't bad enough, she, again, failed to bend the wires properly in the back of her mouth, so now my daughter is in so much pain from being jabbed that my husband needs to take off work, again, in order to have the matter corrected. That's actually taking place today. Why didn't my daughter catch the wiring mistake before leaving the office? Her entire mouth was swollen and in pain from the cleaning and braces tightening process that she didn't notice it until the overall pain went away.

Gentle Dental, as a whole, is a good company. My daughters were going there for years prior to my youngest getting braces. They really enjoyed going and never had a single complaint. The complaint is against the orthodontic branch. Fire that technician and Dr. ** needs to take a more active role in his practice. Not wait to step up until after blundering mistakes have occurred.

I will be on a crusade to make sure that if I know anyone that goes to Gentle Dental I will let them know not to go there. I called my insurance and drop them too and called Gentle Dental and told them to take me and my family off their list. We as a family will never go there again. What kind of a doctor's office doesn't take a emergency case? If I can help one person not to go there I have done my job. The worst dental office I have ever seen! Please DON'T GO THERE. YOU WILL BE DISAPPOINTED! THEY'RE NOT WORTH IT!!!

After only several weeks the fillings started falling out. He replaced three fillings and all have since come out since I left their practice. On my last visit with him he pushed to have me visit their Oral Surgeon for an evaluation. I asked for a prescription for an oral mouth wash and he denied me. Said your gums are so bad this will not help. He only wanted me to go thru the expense of spending more money when not necessary. I am 74 years old and have had most every dental procedure available. Needless to say if I can save one person from their practice then I feel this review is worth writing.

Typically they would tell you what a procedure will cost before starting. However, when I came in with new insurance they told me it was fine and neglected to tell me that my cleaning that I was about to have would cost me almost $800 with my new insurance. Then they told me the cost would have been over $2100 dollars for a deep cleaning. Had I been told this, I would have checked for a more reasonable Dentist. As a result of the previous experience and the most recent high cost of service compared to previous visits, I have decided to no longer use or recommend Gentle Dental to any friends or neighbors.

Last my boyfriend had a visit and "you know where this is going".... They said he had (4) cavities and needed cleaning. His insurance did not cover but they gave him a "discount price" of $2000... Of course we left and went to another dentist where after an exam "HE HAD NO CAVITIES AND YES HE NEEDED CLEANING" BUT WE ONLY PAID 300.00 ''THAT'S IT''. My point is this place is money hurry. Next time you pass by a GENTLE DENTAL office take a minute to look inside and see how many people actually visit. THIS PLACE IS HORRIBLE AGAIN STAY FARRRRRR FAR AWAY.

When I was trying to talk to her she would talk over me and say that I wasn't listening to her and kept saying the same thing to me that it wasn't life or death. I have worked in customer service for many years and someone should never talk to a customer like that, let alone someone who has had previous bad experiences. I could go on for days about all the things wrong with this place. But the point is I would even recommend this place to someone I didn't like. Find another dentist!

All I wanted was a cleaning and was told they cannot do regular cleaning but they had to do a $450 deep cleaning. My teeth did not deteriorate the way they claim over one year. Time to find a new dentist as I don't want to be scammed any longer by Gentle Dental.

I then started getting bills. First one for $320.**, then it went up to $330.**, then down to $229.**. I told them there is no account, paid in full at time of service and will NEVER STEP FOOT IN THEIR PLACE AGAIN!! They are in the process of turning me over to collections. This is a place that does not have a clue what they are doing, except bleeding the customers dry for $$.

We reached home and after some hours, slowly started noticing there has been some change in the way our kid speaks few things. Basically due to front 2 teeth gone, few words were sounding different. We tried to call ** and she said that it has to be done because the infection was near the root. We were not satisfied with that and again called ** next day. This time, ** said she has to remove these because it has already reached the root and impacting nerves. So basically in between 2 calls made, the infection had gone from near the root to nerve. We demanded to know why the teeth were removed without even discussing with parents.

Front desk lady tried to spin it off saying we signed a worksheet which covered the removal, which obviously was not true. As mentioned above, the worksheet we signed was from previous checkup and this doctor came to know about the condition only after seeing the new X-rays taken. After taking X-rays, doctor never discussed on new status. But front desk lady still insisted on it. We were really pissed.

- There was no honesty and everybody tried to give a spin putting it back to us.

It has been a very hard & terrible experience. Hope no parent will go through this.

PLUS: I had a $54 balance owing that had to go on the back burner as a move in my residence swallowed nearly all of my income for 2 1/2 months, to supply 1st, last and deposit etc. Called to pay them off, and they had sent it to collections, => wait for it... AND NOW THE BALANCE IS 3X!!! I paid it and then after all that I have been experiencing, went to transfer to an office closer to my new home, and they told me I would be required to pay the entire office visit amount up front, and would be reimbursed when my insurance carrier paid them for my next "FEW VISITS". And… wait again => when asked how long that would take to pay me back, she said anywhere between 2 weeks to a few months, depending on my carrier!!!!!

Good Bye Gentle Dental. Please Note, I am not describing or including my actual Dentist that was competent in every way, and very professional and pleasant... I think? After all of the episodes I experienced in a very short period of time, less than 2 years, well, WAS HE ALL of that? Or was he actually one of the PEAS IN THIS FAMILY POD. UGH... Darn disappointed, and I am not one to fill out these Customer Reviews, until Now.

Since then, within the past few days, I had a CT scan performed with the other more experienced periodontitis. The physical evidence showed that there was NO bone graft present nor any evidence of any collagen membrane. It was determined that Dr. ** failed to use the correct type of stitches. He should have used a stitch that does not dissolve. As a direct result of Dr. ** and his medical decisions this surgical site opened to infection. During my recent surgery with my new Doctor, a piece of old decade bone was actually pulled out of this surgical site that Dr. ** worked on previously. Can you believe this? I witnessed this. I observed this object being removed by my new doctor. This is malpractice. Leaving something behind lead to an infection in that area. In closing, Dr. Jason ** has not been forthcoming and truthful with me. The CT scan, and recent surgery from my new doctor, proves Dr. ** is a fast talker when confronted, but a CT scan does not have a motive. Now he is in serious trouble.

After several calls to dentist office inquiring about my partial for the 3 weeks, I had to call Dental Gentle to demand service. Then, I got a call from office that I have an appt. on 7/22. I said that was unacceptable. If the Dr. is only there on Tu. and Thu. then he needs to shut down this site if he cannot find another Dentist to work with him. I HAVE SEEN 2 COME AND GO...over the last few years.

I have had it with these people. No teeth, but they want me to pay for the long delay and the horrible service. They scheduled an appointment for July 14th and I was told this would be the last appointment and my teeth would be ready to go. What happens if they are not what they are supposed to be. Or they want me to pay before I get them. I have a bad feeling that these teeth will not be good and they will try and talk me into coming back again. This is not good business. I have to leave town the day after my appointment. I don't have time to keep going back, and this is not fair. And they want money for this horrible service.

At the same time, the dentist was putting in two other crowns which both turned out lumpy and malformed - they need to be replaced. My front tooth is crowned, but the drilling loosened that crown and that will probably need to be replaced. The dentists have put in an additional four or five crowns because I had slight decay beneath the old crowns. I have paid, out-of-pocket, over $12,000 dollars and this does not include the new implant, crown, front crown, and repair of malformed crowns.

Every time I see the Gentle Dental offices in Tigard, they want to put in another crown or implant. It has been a cascade of dental work. My bite was perfect when I went for the original cleaning and now my bite is horrible. I have neck, back, jaw and face pains. I am seeing a chiropractor to adjust all of these areas and have another appointment with my chiropractor scheduled for after my next dental appointment to re-adjust whatever they do on that visit. I keep hoping that they will correct the problems they have caused, but the problems just keep getting worse and worse. I am on Social Security and it looks like, after they complete the current work, that I will have paid out more than I receive on SS in a year - probably an additional $12,000.

I want to see another dentist, but all of the current work is half finished and half-a****, and I don't want to pay for all of it again. I wish I had never gone to these butchers. I had been seeing another Gentle Dental dentist, but moved and the old office was 50 miles from where I now live. That dentist was in Salem, OR, and did an excellent job. I thought I could trust Gentle Dental in Tigard, OR, to do a good job. BOY, WAS I WRONG!!!

I wish I could sue these money-sucking idiots, but to sue, you need one dentist to testify against another - ain't gonna happen. I have borrowed from relatives and charged on my credit card, and the additional $12,000 puts me way over the top financially. I think I will have to see another dentist just to correct the damage they have done. I went in for a cleaning and will probably end up with dentures before they are done. DO NOT USE GENTLE DENTAL IN PORTLAND OR TIGARD. These money-sucking bastards will ruin your teeth and charge you through the nose.

We haven't been seen in 5 months, it's July. I call today to get an appointment just to get a wire change, access whether or not the eye teeth are now in position, because I don't want my 13-yr-old, type 1 diabetic daughter to have to endure oral surgery on top of everything else she has to deal with! As I'm speaking to the receptionist, she puts me on hold, comes back and quietly explains that Dr. ** had to "suddenly" retire, and that she wanted to let all of her patients know, but since we hadn't been there in a while she didn't get a chance to let us know. However, Gentle Dental hasn't missed a month of sending a bill, but I wasn't notified of our Ortho's sudden departure. What a joke, she isn't even 40!!!

I found out they swapped the children's information, mixed the two kids' information and it didn't match, so the insurance company didn't approve the claim. Gentle Dental got paid, they resubmitted and now they said I have to pay one hundred and some odd dollars because it went to collections. I think I have been a customer since 2004 and would have never brought my children if they didn't have insurance. I need this resolved and would like to continue my visits. Could someone help rectify this issue?

To this day, Ivy never called me back. I called the dentist office again the very next day and spoke to Jennifer ** (office manager) and explained that I was not responsible for this bill of $23 and I would like a full credit. I also wanted proof that I agreed to pay this amount. She told me she would call me back within 24 hours. As of today, I have not heard from her. On March 5th, I emailed Jennifer ** and advised her in an email that if I do not receive a credit for the amount of $23, I will file a complaint with the Better Business Bureau and Consumer Affairs and the Florida Dental Board. I will also voice my opinion on consumer website like Angie's List, Healthgrades, Doctoroogle, Yelp for misleading your patient, telling them it is free consultation and x-rays and then you send them a bill. As of today, I have not heard from anyone at Gentle Dental to resolve this.

Here is the series of events that took place:

July 29: I took my son to Gentle Dental in Mission Viejo. I was told my son needs an inlay on a bad cavity. I told Patty that my son was leaving to go out of town on August 6 so maybe I should wait until he returns. I was told by Patty that his permanent inlay would be back from the lab on the following Friday, August 5, and that it should not be a problem. That day, they prepped my son's tooth and gave him a temporary. The assistant dropped his temporary on the floor and could not find it for about 10 minutes. The tooth that fell on the floor was put into my son's mouth.

August 2: The temporary tooth cracked and fell out when my son was lightly brushing his teeth.

August 3: I took my son back to get another temporary tooth. I was told that the permanent tooth would be ready on August 5.

August 5: I was told over the phone that my son's permanent tooth was not ready and would not be available until the following week (when my son would be out of town). So, I made an appointment for August 15, the first available day that my son would be back from his trip.

August 15: I took my son back to Gentle Dental to get his permanent tooth. As we were walking out the door, my son mentioned that he needed to come back. I asked why and he told me that the dentist broke his permanent tooth and had yet to put another temporary back in. I went in to get an explanation and Patty said that when they opened the box from the lab, the permanent tooth was already broken. I asked why they took his temporary out without inspecting the tooth. She had no answer.

When I spoke to the dentist, she explained it to me differently. She said that the tooth broke after it was in my son's mouth and after the x-ray was taken. I was not very happy with getting two stories. I explained that my son and I were going to Costa Rica for a business trip and that I was supposed to leave on August 20 with my son. The dentist said that she was afraid to keep a temporary on my son that long so Patty assured me that they would work with the lab (since they sent a broken tooth to them) and get a rush job. She explained that they have done this before and that it would definitely not be a problem this time. I made an appointment to have the second permanent tooth put on August 19.

I was also told by the receptionist that the permanent inlay is guaranteed for 5 years and that if anything should happen, it would be replaced at no charge. I was getting concerned about the integrity of the teeth the lab made.

August 19: I got a call one hour before the appointment that my son's permanent tooth was not ready. I asked what happened and was told that they forgot to communicate to the lab to do the rush job. I had to cancel my business trip at work and the tickets were not refundable. I was let go from work since I was missing work, taking my son to these dentist appointments and to other doctor appointments. I found out that my son had tonsillitis and needs to have his tonsils out on August 29, the earliest appointment I could get.

Patty said that the tooth would be available on August 23, Wednesday. I told her that August 23 is on a Tuesday. After clearing up, the tooth would be back from the lab on August 23, Tuesday. I asked her if we should come in on the 24th to give them time to inspect the tooth. We then made the appointment on August 24. I then asked to speak with the office manager and was told that she was not available. I asked for her number and was told that I could not have it. I asked for who owned Gentle Dental and was told that they could not give out that information. I could not believe it and was very upset. Patty then put the dentist on the phone, who could barely speak English, and I could not understand a word she said.

August 21: My son's temporary tooth cracked again while brushing his teeth. I am now getting concerned that these teeth are made poorly and that his permanent tooth would have issues as well. I took my son back to Gentle Dental on August 22. As my son was again fitted for another temporary tooth, I asked a person in the office who owned Gentle Dental. I was told that it is owned by investors and that no one would be available to speak to me.

At that point, the office manager Xiomara ** took me back to her office and told me that she had Dr. ** and Ms. ** on the phone to speak to me. I asked them for my money back for all the inconveniences and was told that they could not do that; they offered me a free bleaching instead. I could not believe that. The last thing I want is any more dental care or lack of from them.

I said that since they could not give me my money back, I would like it in writing that if anything should happen within 5 years of putting the permanent tooth, Gentle Dental would give me my money back because I would not like to continue going there and getting the same treatment. Dr. ** refused and said that it is common for an inlay to break and that it happens all the time. I told him that I have a couple of inlays in my mouth and it never happened to me. They have been replaced after as many as 10 years in my mouth. I now have no choice but to go back and have the permanent tooth put in with no guarantee.

After I left, I called my own dentist and asked about inlays cracking. I was told that this is not a thing that happens to them; it only happens once in a blue moon. I now feel that we will have trouble with the tooth they put in. This is why I am writing this letter and informing you of this in case I do need to get my money back.

August 24: I took my son back to get his tooth put in with huge reservations and the dentist kept murmuring things that made my son very nervous. Her English was very hard to understand and all I heard was something about normal patients. The appointment was supposed to take half hour but it took one whole hour. I was also asked to sign some waiver about the tooth, which I have never done in my life and which I did not sign.

I believe that the integrity of the tooth may be an issue because the dental office could not even guarantee a refund if anything goes wrong with the tooth. Please keep this on file so if I run into any issues, I might get some assistance on getting my refund. I would also like to file a formal complaint. Please send me the form to do so.

So far my insurance is already used up. How could they tell us there was nothing wrong with our teeth. My husband had a bridge put in. Plus we put out of pocket for his $3,600 and mine is $1,100. My question is who holds these people responsible for the damage that they have caused?

I went back to him several times for adjustments. No difference. I asked to see another dentist in the office. I already paid close to eight thousand dollars and if I went someplace else I would have to pay again. They should make it right. I went to see D. Nasr. She took an impression and showed me that I was not biting down in the back at all. She did several adjustments. She conferred with the owner, Dr. Cox. I met with him on Friday (August 27). He was rude and drowned out everything I said. Unfortunately, I let him file down the front. He filed down too much. That night the pain was unbearable in my jaw and my neck. I went to urgent care on Sat. An x-ray was taken and it showed my teeth have been pushed back because of all the clenching because of my bite problem. My neck is very inflamed because of the bite problem. It is straight, instead of curved like it should be. I was put on medication.

Called dentist Mon. and said the work has to be re-done. I can't deal with the pain. The dental work that they did was made way to high. Before anything was done by them, all my bottom teeth were the same height. Even after all the filing you can see a difference from one side to the other. They really made a big mistake and they won't do the right thing. I was given an appointment. Dr. Cox came in and yelled "we are not doing anything over again". I told him my bite was so off and he yelled again "first you say their too high and now you say they are too low". “We are not doing anything and I am not checking your bite again. I will give you a referral for a prosthodontist", and he stormed out of the room. He was so very rude and when I left there I was shaking. I actually stopped off at my doctor's office because my heart was pounding and I thought I was going to have a heart attack. I paid them so much money and the only thing I got was pain and suffering. I have appointments for consultations with other dentists to have the work redone and I am still very much in pain.