Gentle Dental Reviews

Dissatisfied with Manager, when my son, was told he had to have a gum treatment which would be $700 out of pocket, and he said he would have to discuss with his mom (me) he was told he was over 18 and can make his own decision and he could be given a payment plan. He didn't know his Social Security number is when they called me for it, when I asked why that's when told me about treatment, and told me the same thing. He's over 18, he doesn't need me to discuss. I refused the treatment and told him I would seek 2nd opinion. The whole thing left not trusting this office.

I felt so uncomfortable today at Gentle Dental. I felt like they really did not care about me or my needs. I was very quiet and broke down crying as I was leaving. Not a good experience at all. I will not be going back.

The hygienist was extremely rude, accused me of not taking care of my teeth (I've never had a cavity at age 39 and still haven't), and accused me of not going to a dentist in the past. I went every six month for my entire life. She tried to refer me to a periodontist when there was nothing wrong with my teeth (again, no cavities, no cracks, nothing), and she kept making passive aggressive comments like 'Do you know how to brush your teeth?' I left in tears and I felt they were rude. The tech broke my necklace helping me take it off for the x-ray. Go anywhere. LITERALLY, anywhere else.

These scammers only care what insurance you have so they can run up your bill and tell you, you need things that aren’t even true. For example, I do my routine dental care and take decent care of my teeth however, all of a sudden, I need a deep cleaning with laser and follow-ups to prevent gum disease because my gums are bad?! What? Never in my entire life has any dentist said that and of course, it’s expensive and not fully covered. So I ask why can’t I just get my free insurance provided cleaning and I can consider that later?? Answer was, "No, you need this or it could cause other health issue?" Anyways, I was having some teeth sensitivity, the reason for visit and they acted as if that was nothing but wanted to focus on the deep cleaning since Doctor found no cavities, so they focused on the deep cleaning only. Never going back, only went because it was close to my home and they had tons of appointment availability. I can see why now …

Avoid the Rancho office at all costs. This location is a masterclass in mismanagement, unprofessionalism, and complete disregard for patient care. I began an implant procedure in October 2024. The periodontist clearly stated a 3–5 month healing window before the next phase. It’s now nearly June 2025—and not only has my follow-up been delayed, I’ve been rescheduled four times without proper explanation.

I will not go back to this office. No one was friendly. The dentist was rude. She didn't say two words to me. I asked her a question and I couldn't understand her so I asked her again. It annoyed her. She answered. That was it. Then I was given a piece of paper. So I went to the front desk and asked if the $6000 was after my insurance paid. She said, "Yes that is for phase one." No other explanation was given. I felt like I was bothering them. I don't have that much money and if I did I certainly wouldn't spend it there. I waited for my appt to come in. 30 minutes before I got a call they canceled it. Then I had to wait a few weeks before there was another opening. The whole experience was bad. I am now looking for another dental office.

I'm so dissatisfied the dentist Emil ** at the Dundalk MD 21224 location did not advise me of the procedure and took out teeth that were not necessary and then filed down two of my teeth to half of a tooth, did a 6 tooth bridge when I went in for a front tooth that cracked in half and 1 retraction to a back molar, the temporary bridge came out and Eric ** the office mgr would not help me at all to put the temp back in or. Cement it back after $1800.00 was paid in full.

Whatever you do, don’t make the same mistake as I did and go to these crooks for the last several years. They not only lie, leave you on hold for twenty minutes at a time, But they also overcharge Significantly. I had a root canal and a crown done a year and a half ago in 2023, For which they charge me $2000 for (I got quoted for 500 somewhere else afterwards - straight CROOKS). They said my insurance was good to go and then my claim was accepted. For months, I was receiving emails with statements for 500$ EXTRA dollars with threatening language I would call them And speak to the manager and she would tell me don’t worry about it. We just have to wait for something to clear at the end of the year. It’s just how your insurance works. You don’t owe anything else. No one ever sent me a confirmation of these discussions like I requested. No one ever emailed me any kind of confirmation.

It's criminal how bad their billing dept is. Loved the dentist but the people running the office are incompetent at best. They do not return phone calls and do not fix their mistakes. I had two teeth extracted and paid my share of the bill. Several months later I received a bill which I was told was submitted and should be paid. After several months and another bill I contacted my dental insurance who explained that the wrong tooth number had been submitted and if the dentist office would submit the trays, the bill would be paid. I passed the information on to the office guy, Jesse, who told me he understood but was very busy. Today in the mail I received another bill and when I called I received no answer. My next phone call will be to the state of New Hampshire to complain about this. Wonder how many other patients this office has screwed over.

Oh my God! I thought I had hit the ‘jack pot’. Was I mislead. The first time I went to Gentle Dental, they talk about my gums I needed a deep cleaning, cost me over $500. Then I was told about the follow up. I explain to the the dentist that I could not afford to pay 50 dollars a month for 3 visits, I would come only for my cleanings that’s free through my insurance. I waited 7 months, I call to make sure I had enough for a cleaning. They said yes, but they wrote it up as periodontal maintenance, as long as I come to their facility no more free cleaning, they will charge me, cost $113. They do nothing extra, with the cleaning. These folks in the Braintree gentle dental are ruthless, I also think they are prejudiced, and this is the way. They root out undesirable.. Beware gentle dental in Braintree Mass.

STAY AWAY!! The Sehome Gentle Dental should NOT be allowed to be in business. The incompetence of their work is a danger to our community and I genuinely hope no one else gets harmed by them. PLEASE tell your friends and family who are considering having any work done there.

This practice is one of the least professional medical facilities I have ever experienced. I reviewed my needs (in fairly serious pain for over 24 hours) with four different individuals in addition to writing it out in pretty good detail on their online registration system. After an hour of xrays and paying the front desk $87 above and beyond my insurance, the "dentist" comes in and shoots the bull for over 30 minutes. Finally, he tells the assistant to schedule me for two days afterwards for an extraction. When I questioned it, there seemed to be little concern for my continuing discomfort or for the fact that I was finding out (an hour and a half into the visit) that the "dentist" couldn't or wouldn't do anything. He said that he could inject pain killer but it would only last about 6 hours. I have heard horrible things about Gentle Dental but they were close to me and I just needed some relief from the pain. Never again will I darken their door... It is as bad as all the reviews indicate.

Unorganized office, zero "Team" mentality, dysfunctional, hostility between employees who voiced their frustrations/irritations within earshot of me and other patients, horrible communication, scheduling problems - a hot mess. The dental assistant and the dentist both looked like they were trying not to cry. Awkward! My appointment was in Ashland today, 3 October 2024.

Normally I don’t like posting negativities of companies…. However…. This is definitely the exception! GENTLE DENTAL… if you don’t mind assembly line dental work, not a bad place to go. If you are looking for a ongoing dental maintenance, this is not the one. They schedule routine cleaning only on Tuesdays and 100% of scheduled appointments are canceled the day before. Today they canceled my 6th consecutive appointment. Have not had a cleaning in over a year! Shame on me, I knew better. Just a heads up if you are looking for an ongoing dentist. GENTLE DENTAL is NOT the one to go to.

Leslie N. **. Why I am extremely dissatisfied with Gentle Dental. I have been with Gentle Dental for many years. When I have depleted my insurance deductible this year, I will not be returning. My dissatisfaction began before this calendar year, but I’d like to detail events starting in January 2024 with Gentle Dental Crossroads and continuing with the McClintock office, specifically Dr. **, who has already left the practice. He’s gone, but I will detail his unprofessional behavior for the record. The lab cost me at least a month’s delay in getting teeth. ** could have expedited the process, I think.

Went to Gentle Dental Fairwood (Renton, WA) for wisdom teeth removal. While Dr. ** performed the procedure well, my experience with their billing practices has been nightmarish. Before the procedure, I was informed that my insurance did not cover certain aspects of the surgery, such as the bone graft insertion. Consequently, I was told that my out-of-pocket cost would be $2,354.80, supposedly after they ran my insurance. In my distressed state, connected to an IV and in pain, I paid the amount.

Made a appointment for my Daughter on a Saturday at 10 am. Received multiple confirmation texts, On arrival we texted them were asked to fill out paperwork that was really excessive. Waited a half and hour and no one showed up. Called and texted multiple time but the door was locked and no response, Waste of my time.

Horrible unprofessional experience with the Lakewood WA office. My appointment was for 8am when they opened. The dentist rushed in at 810. Didn't get called to the back till close to 830. While sitting in the dental chair waiting her dental hygienist finally showed up for work late as well. This was my first appointment with them. The young girl dentist never even said hello or sorry for making me wait after passing me a few times. I finally just got up and said, "This is unacceptable and so unprofessional." That I didn't appreciate them both being late and there was no way that I want them anywhere near me for my dental care with what they had already shown me. This place needs to be shut down and these two need to find other careers. I wish I had got their names. Stay away from Gentle Dental.

I am being billed for services that were supposed to be 100% covered less the use of Nitros which I paid. They didn't apply a website bonus if $300 for non ins covered procedures. Their laser cleaning that they talked me into zapped two gumline fillings..gone. Now they want $326 and I cannot find what it's for....Run!!

Refused to service me for a balance that isn't theirs, but continues to bill my insurance. Will not give needed documentation so I may take my services to a different provider. My insurance is now investigating their claims because they said the way they were being billed is suspect. Beware.

Absolutely wonderful ladies to deal with. Very understanding and accommodating. Had my partial made quicker than I could have ever expected. Very happy with the service and their treatment of their clients.

Never got a refund like promised, not BBB accredited, never answered bbb complaint, never called me back, staff gave false name over phone, staff talked bad about patients while customers were waiting.

Went in and got a estimate. Paid $600 and they said insurance will cover rest. Lies, got a massive bill $900 to collections. Basically they act like they can say any price then charge any price. Watch out, they will scam you. Money money.

Short: They denied giving me the insurance covered cleaning service, because I wouldn't pay an extra $163 for services I feel are not needed. They told me at my other visits my teeth were very healthy but this time I declined add-ons and told them I would never do braces. Long: My first visit went really well. I paid the upsell of irrigation and bacteria killing mouth wash since I hadn't been in a couple of years. The hygienist spoke a lot about braces, but I have never wanted them. I just listened. They told me I needed to floss more, which I agreed. Beside the braces stuff, I was very happy with my first experience and gave them a 5 star rating on Google.

The hygienist simply applied polish and told me to spit. She spent about 2- minutes with me. I was shocked. I had 3-crowns done. They ground down a healthy tooth because it was in the way. It's ground down so far that no dentist can do anything with it. All my fillings and crowns have fallen out as well. I spent thousands and I'm now worse off.

7/1/2022 - When I was originally quoted a price for partial dentures I was told my insurance would pay approximately half of my bill and I would have to pay the other portion out of my pocket. I agreed to do this but just found out just a few days ago that my final bill states that my partial dentures were uncovered. I paid my portion in full after every visit and I expected to have a zero balance when I was finished with my dental work. Before I even had my partial dentures made I asked Gentle Dental what my portion of the bill would be and I agreed to pay that portion.

I started on a plan to get an upper plate, and a partial lower, in Feb. 2022. They pulled two teeth, and I was told to wait a month, then they pulled two more, and said they would call me in a month, to get fitted, have the plates built, then have the last teeth pulled, and the upper and lower plates in place, on the day I have the last teeth pulled, and would go home with the job done. They didn't bother to call. Then, because they had stalled around, one of the remaining teeth became infected, and needed to be pulled, and to get antibiotics. I called them they said they'd call back... Nope.

I was seeing this office for years. Lately customer service is getting worst. I called and left a message, I waited 2 days for them to call me back. No one called back. After 2 business days I call them again. Receptionist answered and put me on hold twice and said she couldn't reschedule my appointment. It would be nice they will inform you right away but the fact that they cannot even call you back to let you know. I do not recommend this to anyone. After few years of coming in this office, and with this bad customer service definitely, I will be looking for a new Dental Office.

On 2.15.22 I received a text message advising me that I have incomplete treatment and for me to call to schedule. I called and scheduled an appointment for 3.15.22 at 3 pm. I drove to the location that is across town, 7260 W. Lake Mead Blvd, Las Vegas 89128. I took an hour off from work and after waiting, the receptionist advised me that I cannot have my appointment for a cleaning until I see the dentist for an assessment of my teeth & gums and she requested that I reschedule the appointment. ARE YOU KIDDING ME!! You guys have my chart so why didn't you schedule me for what I needed. With the price of gas this was a serious waste of my time and money. Are you going to reimbursement me for your mistake?? I went there because of my previous experience with Dr. **. His incompetent staff has just screwed up and I believe I will be looking for another dentist.

The worst. Very patient last. I had high hopes for this practice after moving to Phoenix last year. The first straw: being required to wear a mask in late February 2022 even though I am triple vaxxed, virtually no one else in Phoenix has worn them anywhere for months, AZ has no mask mandate, all states except HI have dropped them, the CDC says masks are no longer required, and patients wouldn’t be wearing one during treatment anyway, when they are closest to another person as they breathe, as I did when they cleaned my teeth a couple of months ago. Did anyone really think this through? Second straw: I was asked to sign a full page of waivers that some consultant or seminar or lawyer probably recommended as best practices without any regard to how the patient might react to them or whether they make sense or are just plain silly.