Aspen Dental Reviews

Well, needless to say, while she was wondering her mind elsewhere, the impression plate was moving around as she kept adjusting her hand as if she was preparing a meatloaf or something. When she removed it from my mouth, and I was able to talk, I told her it was moving around and they never did the impression again. It should have been started over right then and there. Needless to say, 11 appointments later and they made no progress because the impression was wrong. The dentist kept telling me not to worry about the fit of the wax try in, just worry about the look of the teeth. How can I tell the look of the teeth when the plate just falls right off my gums?

The first set they did, didn't even have any back teeth. They then had to start over but never started from an initial impression again. The second set, fall right off gums again. Horrible experience. Trying to juggle 11 appointments around my work schedule only to have it all be for not. The 11th appointment with still no progress, I told them I can't do this no more. I want a refund. So that's where I stand now. $2400 refund, which they have given. So I give them that much. Hire some experienced people Aspen Dental. At the very least, educate your assistants of the importance of the impression.

I was filling out the paperwork when a clerical person came and informed me: "Ms. **, you do not have an appt. today,." Say what? I repeated to her all the above. And said "Yes, I do and it is at 1:15." She told me they had only one Dr. available and had two other new customers and they could not see me. I said "I HAVE an appt. which you called and reminded me of and I still have a 1:15 appt." She then told me, I could not be seen, that they had two other new customers. I told her that was her problem but I DO HAVE AN APPT. Then she went and sent another person out to tell me, "I'm sorry Ms. **, we cannot see you today." I repeated "I have a 1:15 appt. and I am here at great inconvenience to me with the fractured ankle and paying someone to drive me over here from Tampa."

So off that one, goes into an office and they are all three talking and looking out at me. Then the 2nd one came and said... "someone failed to put you on our schedule... I'm sorry." I repeated "that is your problem, but I have (and you called me to remind me) so apparently I was scheduled to have gotten that call. It is not my problem that you have two other new patients... I HAVE A 1:15 CONFIRMED APPT. at 1:15." So back she goes to the office...

By that time everyone in the reception area was shaking their heads in amazement at how I was being treated... A couple even said how sorry they were for me. One gentleman offered me his appt. Then the lady comes back and says "if you want to stay until 3:45, we can TRY to fit you in." Needless to say I told her "no - not when I had a confirmed 1:15 appt." And I left. If this is how patients are treated at your clinics then that is disgraceful!! I do not have any kind words as a result of this for ASPEN DENTAL... No thank you and I will highly recommend to anyone considering work done there to think again. I am still in disbelief of this! I am a 79 yr. old person... Is that how you treat your elderly patients???

The young lady did not know what to do so she went to the back and after a few minutes came back told me that they refused to just simply clean my teeth since the dentist had ordered this "special" cleaning and that I owed them the $175. I again told her NO. I told her to give me my x-rays because I was going elsewhere and would not be back to this office and would not be bullied by anyone trying to extract money from me for unwanted services. #‎AspenDentalTerribleCustomerService‬ ‪#‎AspenDentalBulliesPatients‬ ‪#‎AspenDentalEngagesinUnethicalPractices‬

I could feel him putting lots of pressure on a different tooth, that was another ten minutes of hell. They put no gauze in my mouth. I walked outta there with blood all over my teeth. Not only that I know he was working on me and someone else at the same time. I guess they only have the one dentist on staff in St. Clair, PA. Now it's been about a day and a half. I feel like I have been punched in the face, my jaw is so soar. So no I don't believe I will ever go back, very unprofessional. Never had an experience like that.

She then got braces and was getting her teeth cleaned and checked, cavities and now, she needs 2 root canals, 3 crowns, fillings out of the rear and then 2 separate intense cleanings? Come on now. Apparently the braces destroyed her teeth. I know one tooth needs the root canal. Her braces cut a hole in her tooth. I get that and have no problem but you should see the breakdown and she can't even see the person doing the root canal until April 12, 2016. I am needing a second opinion and just wondering if you think it is wise to get one. Are they truly overpriced and are they going to put her through unnecessary work?

The office manager, Crystal at the Panama City Beach location could have EASILY asked me if I wanted to reduce my bill (half of it at 18% Interest BTW!) by Not getting the "gift bag" but not a word was mentioned about the items or the cost. Call me ignorant, but I read the fine print, and it still happened to me. YOU NEVER GET ANYTHING FOR FREE FOLKS... At 56 YEARS OLD, I am still amazed at how people can sleep at night after they treat customers this way, and that someone got one over on me AGAIN. I must also add that I about choked to death getting a filling.

They didn't suction after the shots and it numbed my throat and tongue. Only one gentleman dentist was experienced in there, and the girl who cleaned my teeth was super nice too... Though the "dentist" that did my filling took 2 1/2 hours to do it, it turned out looking nice, but I could tell she was VERY new. No way am I getting my other filling here, IF I CAN EVER GET THEM TO REMOVE IT FROM MY "AGREED TO PAY" BILL.

From my experience and others that I know, this place is all about a scam. They ironically mention in a commercial that they don't take advantage of their patients and overcharge, but don't believe that (from personal and other's experience) for a second. For a second I thought this model could potentially restore my faith in the medical community in hopes of putting health above all, however I'm let down once again. It's a damn shame that medical professionals cannot be trusted and patients can't receive necessary, affordable, or appropriate care. If you have a different option under your insurance, I recommend taking advantage of that. If not, check out Groupon for a decent deal; at least you expect them to try to get more money out of you rather than being forced into unnecessary procedures & charges.

The tooth came out in PIECES. About 5-6 pieces to be exact. He was maneuvering his tools around my mouth and at one point it felt like he was digging out a piece of my skull... In which many could say, he actually was. At the end of the extraction, he began picking at the last tooth on the upper right... Said it was going to need a filling. NEWS TO ME! I had a dental plan all worked out, priced out and planned and it did NOT include work on that particular tooth. I got home, looked in the mirror and there was a very definitive CRACK right down the middle of the tooth. Being numb still, I obviously didn't feel any pain but KNEW it was inevitable once the extraction site healed up.

I called Aspen Dental and told them I wanted to make an appointment to have the tooth taken care of because I knew it was going to cause problems. I made them aware the dentist had cracked the tooth during the procedure I had just had. (CARNAL MISTAKE) She told me to wait a few days and if the tooth started to present a problem, then they would get me in promptly. Sure enough, within a few days, the newly cracked tooth was extremely sensitive to hot, cold and any pressure. I called a few more days later to make an appointment exactly two weeks to the date of my extraction. I go in today for my appointment and they immediately do xrays.

The dental assistant who was the same as during my extraction asked me what the problem was. I told her... Dr. ** cracked my tooth during the extraction a couple of weeks ago and now I cannot take the pain. She looked at me quite stunned. Almost like an "oh **" look. I get back into the chair and Dr. ** came in and basically discredited my story. Told me he did not crack my tooth. He said that the tooth needed work prior to me having the extraction. ERRONEOUS. NOT A PART OF MY PLANNED WORK and financial quote.

I calmly argued with him, but he was refusing to admit his mistake and continuously tried to get me to believe the tooth was already cracked. I DID NOT HAVE THIS KIND OF PAIN AN SENSITIVITY PRIOR TO HIS BOTCHED EXTRACTION. He screwed up big time. He is young and inexperienced and this extraction should have been done by the oral surgeon. I walked out of the office with no plans to return. Attorney general contacted.

I went in for services that were covered by my insurance and told, after my insurance portion was used up, and with nothing done, that if I wanted to proceed I needed to pay $1600. I left the office without having anything done, but now I can't go to my dentist again for 1 year because my check up was used by Aspen... They lie and cheat and scare the average person into HUGE unnecessary procedures and send them the bill. Terrible!!!

I was then sent to their salesman who quoted me over $3200.00 and said my portion was about $2,100.00 after Delta Dental paid their share/benefit. I said no, I would have the deep scaling done in CO in June and just wanted a cleaning. They refused to do a general cleaning saying I take their full plan or would not do anything. They charged Delta Dental $138.00 for doing X-rays. This place is disorganized and I walked out with nothing for the money paid. AVOID THIS PLACE AT ALL COSTS. I retired as a Fraud Detective and handled many fraud complaints. Trust me, all Aspen wants is money.

My office canceled my appointment once and then called me to complain that I didn't show up! I got a letter that said If I didn't make an appointment to finish the "ongoing" work, I may be charged for it anyway. When I called and questioned it, I was told to disregard that letter because the Corporate office just sends those out automatically. They also make you pay 1/2 of everything on the day you make the appointment, so that they can "hold your appointment for you". Individual employees were friendly but I developed a lack of confidence in their ability and knowledge very quickly and will never go back! I want a dentist that is not a corporation.

They said the referred doctor would typically charge 2000 for root canal which means my total out of pocket would be about $2300. Now 7 days later, antibiotic has worked, pressure is less but of course the antibiotic is done. Infection wasn't 100% gone. I called to explain it wasn't all gone but tooth did feel a lil better but pressure was coming back, was told I had to have another appointment to be given another 7 day antibiotic. I asked why would I need another appointment for something the dentist knows was wrong and was only 10 days ago. The response was the doctor says there should be no need for more antibiotic and infection should be gone. Either way I will not be returning to Aspen and told the lady that.

Terrible customer service, charges that don't make sense, and always looking for a way for more money. I have went to another dentist and now out of pocket total will be $900. FOR EVERYTHING. I think it's sad that companies have become like this and think of money first and do not care about the customer. Hit me with surprise charges, insist I need another appointment for something I know isn't needed because of how recent it was. I'll be taking Advil for the next few days for the pain until I can start the root canal process with dentist who cares about their patient!

So basically, now, I didn't NEED the new ones, but I had already signed (sneaky, pushy car dealership feeling), again, like the other person said here earlier and I said "Oh well, why not?" Expensive but talked myself into needing a backup set... and then I WORE them for a while. Well, they look great, and feel okay until I eat, then they feel like I'm eating with boxes, with no back teeth type ROOM, hard to explain. HOW could they have used the old ones as a template, and they are so different? Anyway, have had them "adjusted" twice and now I'm getting the "you'll get used to them" like everybody else on this site. Now I have 5 years of payments with high interest, cause I couldn't afford the 18 month plan of 180 a month. Could I have backed out of this deal the same day I signed? Too late now to know but I am curious.

So I ask about the tooth in particular and the dentist said it is actually a 3 surface cavity on the tooth that is bothering me, plus the one next to it! At this point I'm just pissed and ready to leave b/c it was quite obvious they had been lying to me. They then send me back to the finance manager and she starts selling me two different credit accounts, saying I need about $2000 worth of work, including a $700 gingivitis treatment. I refused and left, then made an appointment at my old dentist. It turns out I don't even have cavities!! The teeth in particular that she said had 3 surface cavities, had ZERO cavities. I had just hurt my gum and it was swollen and making my tooth ache. I have never been more pissed. Aside from the fact that they were trying to rip me off thousands of dollars, they wanted me to have a list of painful procedures! I just keep wondering how many people they have financially violated and caused physical suffering to.

Then you wait, half an hour in my case, for the office manager to schedule your appointment and sign your bill. This is where it gets car dealership. First, I saw the overview of the charges and was asked to sign and if I wanted to put anything down. I asked how much the toothbrush was that the assistant had mentioned. She said $150. I was expecting this from my friend's warning and asked to have it removed. She agreed easily, then tore the overview bill in half with a barely concealed look of irritation. I asked for an itemized bill, and watched her carefully tell me I had to sign first before she could print it. I hadn't given my credit card and already said I wouldn't pay until the actual cleaning, so I figured sure, why not.

I signed, looked over the bill, and spotted the $30 rinse and the $50 oral cancer screening they hadn't asked me if I wanted, either. No idea if the toothpaste is slipped in under an unrecognizable name/code. I also noted that the toothbrush had come entirely out of Patient Responsibility, not insurance. At this point I knew I'd never be coming back so I said nothing and left. In short, insist on seeing your bill before you sign or give any payment, because they will try hard to sneak over $230 of unnecessary extras into your upfront payment. Or go to another dentist.

It has been months since I've had contact with Aspen Dental, for I get the same song and dance story. My gums hurt so badly that in order for me to wear the dentures I must use tooth numbing liquid to even bear having them in my mouth. I have used every kind of gel/strips/and powder, any. It always happens. The bottom dentures fall out when eating. Their explanation for that is bottoms are always like that. I know for a fact that is not true. Short from suing Aspen Dental, what can I possibly do?

I'm in terrible pain and completely scarred! He's pulling tugging and the look on the tech's eyes wasn't pleasant. He finally got it out. The nurse asked if he was going to stitch it he said no. Gave me antibiotics and pain meds prescription and walked out. The tech just stood there. My husband's asked her: "Can you believe what just went on in here? Was this right?" She said NO! NO one explained the meds to us or any aftercare. Husband's asked to speak to Office Manager and he had nothing to say but, sorry.

We did put out this was their first day open and a Doctor called out. But, is this my fault? I'm in more pain than ever! There is no compassion here. I also found out Aspen Dental is a franchise independently owned by dentist but, ran with their management help. I'm still shocked that I was there for four hours, a technician injected me three times with numbing agent, they didn't have enough tools to perform a procedure, Doctor going out of room with bloody gloves to touch and get whatever he needs then stick those hands back in my mouth, the Doctor stepped out of protocol to make his own tools. I left there confused and asking myself and husband what just happened. No aftercare papers. Nothing... I just can't believe it. Please, stay away from this place. At least the one in Inverness, Fl.

So she reschedules cleaning the same day and is told that she has to pay a $27 fee. With our dental insurance there is NO FEE for initial exam and consult, or regular 6 month cleaning. The rude lady says that there is nothing that she can do about it. What the fee was for was a fluoride treatment. (That is not required for adults and is voluntary.) After 19 years of age with my insurance, you have to pay for it. It was never disclosed to her that it was for a fluoride treatment, or asked if she wanted it.

So then she is told she has a cavity and needs a crown and it will cost over $600 that they want upfront. I called Metlife and they said that she did not do a pre-certification with them. So I went inside and confronted her, and she lied at first saying that she did. When I told her that she didn't call Metlife, then she said that she could. What she did, is charge an out-of-network fee, then when you submit your claim, you get your money back if you overpaid (which of course, you did, as it is in network). It's almost like operating like a bank, using your money, but not getting paid interest. In addition to the fluoride scam, they run an out-of-network upfront fee scam, saying that they checked and this is how much it would cost.

After first visit and multiple X-rays, I am set up for today. Am writing out the check before this is done and I again ask the receptionist if the dentist I am seeing is an Endo. She said she did not know and went in the back. I call my dentist to tell him what is going on and to simply ask him why he wanted an Endo to do it because there are only REGULAR dentists working there and it all blew up! The dentist came storming up front yelling at me that if I have any hesitation about being there and have to call my dentist that I could just LEAVE IF I AM AFRAID IF SOMETHING GOING WRONG AND THEM BEING RESPONSIBLE!!

I had every right to ask a simple question about who was about to "work in my mouth" as I have several horror stories about others. She acted crazy, humiliated and degraded me in front of my child and a waiting room full of people. She told them to give me a referral paper of someone else in Holland Ohio SO SHE CAN LEAVE!!! Absolutely ridiculous and highly unprofessional.

The problem is that I called on December 3 and asked to come in for an adjustment because of pain and given an appointment for December 22. I can't eat, my mouth is so painful I'm in tears, and all they tell me is "sorry, we don't have an opening." If you can't take care of your patients, don't take on more than you can care for. I am very sorry I went to them and had anything done. Over the last year it has cost me more than $5,000 and all I get is a sorry! Don't go to them, I wish I hadn't!

Far be from it, had the procedure done in Sept. It is November and I still cannot bite into anything of substance. The bottom temp dentures have come out when I talk and I cannot bite into anything. Dentures have been adjusted but they simply do not fit and all is still painful. I believe I should have been advised differently. On top of all of this they charged the whole amount and I am paying interest on a set of dentures that I do not have - permanent ones. I will be asking for a credit until I receive my permanent dentures and can eat proper food.

I told them for 4 months it did not fit my mouth. They kept saying, "its part of the healing process." When I finally got to talk to the denture guy his response was "How long have you been doing this?" I said, "Not at all, but I can tell when something doesn't fit in my mouth, and my tongue is cut." He left and got an aggressive dentist to come in and "talk to me" like I was a child.

Never seen anything like it. I gave up 5 months in (no one would listen to me) and chose to go to another Aspen Dental (Pinellas Park FL). They told me, that I have to spend another 6,700.00 so everything would be ready for my permanent partial, and showed me a trumped up bill that I never saw before and claimed it was from the other clinic, and that I had to go back there to get everything straightened out before I could come back. My insurance changes in January, I have no time, no teeth and no way to get them. They lied to me, they are trying to cheat me, and I have no recourse. This company needs to be put out of business. If there is a class action in Florida I would be happy to join.

One of the last times I went in for a sore, 2 adjustments were made already then a dentist came in to check the sore and she fixed the sore issue right away, so those 2 adjustments probably didn't have to be done! Then they started coming loose when I eat and its been a couple months now. So I went back this last time about 3 or 4 weeks ago, now I actually had a dentist come in to check me, I couldn't believe it! He checked my mouth very well. Told me he thought he saw what could have been a problem with the muscle around my lower gums, made another adjustment on the denture and guess what, they still come loose EVERY TIME I eat!! I'M very upset with the outcome!

And to make matters worse, they realigned my upper denture for me a few months ago, that I had made by Gentle Dental, which is no longer, they changed their name, now the upper is coming loose a lot more!!! They advertise money back guarantee if you're not satisfied! Yeah, right! Try and get it! VERY DISAPPOINTED!!!

They demanded payment on each visit in full. They did offer me a credit line through care credit and even suggested I max out my current credit cards. I was actually in tears while speaking with the receptionist about the bill, knowing I couldn't afford the work and was in so much pain, still. The receptionist skimmed through the price quote, looking to "cut costs" for me. She offered to TAKE OFF THE $100.00 TOOTHBRUSH they included in the bill. ummm... what? When did I ask you to provide me with a one hundred dollar toothbrush? OK? So I should be thanking you? VERY upset with how I was treated at Aspen Dental. The very same day I was referred to my current dentist by a coworker who also has my insurance plan.

I went back to Aspen Dental, extracted my records (only the one day's visit's worth) and went to the new dentist. I am very pleased to say that my root canal was fixed, crowned and I am no longer in pain. My new dentist didn't try to scare me into unnecessary treatments, treated me with respect and only charged me for services rendered. Also, services are significantly less expensive compared to Aspen Dental. AVOID ASPEN DENTAL AT ALL COSTS. They are a cash grab and use scare tactics to get every last dime out of you. AVOID. AVOID. AVOID!!!

I called the office 5 times, they said they would call back, but didn't any of those times. I called the finance company, they said Aspen Dental would have to take care of the credit. After getting no answers, I sent an email to the main office. After a few days, I got a call saying they had credited my account. I looked on my account, they only credited it $788.50. I sent another email to the main office, they said that's what they were supposed to credit.

I went to the Aspen dental place where I'd had the work done. I was in there an hour and 30 minutes. I don't know how difficult it is to take the $2076.35 total, and subtract $892.50 and subtract $104 and get a balance, but they can't do it. That's not even considering the $215.05 that I'm not sure they did. They didn't subtract the $61 my insurance paid, either. I sent another email to the main office and they haven't answered in a week. I'm thinking it's time to file a complaint with BBB. This place is horrible. The "cleaning" they did. Well, I still have brown plaque on my teeth. Run as fast as you can away from Aspen Dental...

So I left to have Thanksgiving in New Hampshire with my family. My mom said "did you do something to your tooth?" I ask "why?" "It looks so wrong. The shape and the color are way off." So we started to eat, the whole partial came off. I was so embarrass so I took them out for the rest of the day. The next day we went skiing. I put them back in because I called Aspen, they said they need to stay in in order for them to adjust to my other teeth. I'm skiing and wiped out and landed face first into the snow and notice emptiness in my mouth. My temps fell out. I look and look, no success. I called Aspen. I told them what happened. They said they would make another temp for me.

I get there and they told me it would cost me another 750 but they would discount to 655. I was stuck because my line of work I need to greet people and smile. So I paid them. I was still not satisfied with the results. I should have just got a crown in the first place. I would have saved a lot and less headaches. I moved with my job to Myrtle beach and made appt with Aspen so I can get my permanents. It cost more money. I've worn them maybe 20 times. I'm not happy with the whole thing. They now sit in a glass and there they stay. I'm asking for a refund for all the money I paid, plus I'm paying Genesis 100 a month for the second temps. Total for everything is 2145. Thanks. PS The workers were ok.

I brought them in and had to talk them into giving me a receipt for dropping off the teeth. While waiting 15 minutes for the receipt I was fortunate to be standing there while they returned a denture that was repaired to another customer that had brought it in to have a tooth replaced that had fallen out. He stated to me that this was the second time he had to have them replaced also. By the way he had a full set of lower teeth. Obviously the problem is not with the customer not having a lower partial but with the construction of their dentures. Getting them to admit that is another story. Also don't expect any refund to be done in a timely matter. I had to call their office 3 weeks after dropping them off and was then told the following day they were about to process the refund. That was by the way 2 weeks ago... Still waiting.

I went in and got my teeth pulled and got my temporary set of dentures, they fit okay. The problems started about the second month when the bottom broke in half. Over the six months that I wore the temporary dentures the top and or the bottom broke maybe 8-10 times. What they "forgot" to tell me was that every time they replaced the soft liner they had to grind out the liner that was already in, so that meant that the plastic was getting thinner and thinner.

So now I have my permanent dentures and the top plate has broken twice. After I filed a complaint with the BBB they told me that the classic dentures only have a 1 year warranty and they fully expect the customer to come back within that year and get the much more expensive upgrade set. They made me an offer that they would repair the top 1 more time before the end of the year. Also, because I had already gotten the one set, they would sell me the upgrade top for $600.

Throughout my appointment, the staff was insulting in responding as if I had no authority over my care and was too ignorant to manage my care. After unpleasant diagnostics I was taken to the finance office and that gentleman was more highly indignant, demanding I go into $2,000 debt for a periodontal cleaning. I asked for time to think about that cost & means of payment and he flatly refused to schedule the regular cleaning I asked for as covered by insurance. Aspen Dental tried to coerce me with insults and deceptive entrapments to enter an ultimate financial commitment for $4,532, all of which had to be paid in full before they would even perform any treatment. I've been insulted and taken advantage of by a lot of businesses, but I have never been so insulted and outraged as by Aspen Dental.

I find Aspen Dental engages in false advertising, deceptive business practices and indignant, maliciously negligent patient care that is wholly unacceptable. I would never entrust them with care of my teeth. I view Aspen Dental as a dishonest mechanic creating problems to financially benefit from them. I found Aspen Dental's manner so maliciously indignant, I am inspired to report them to my Attorney General as well as the Better Business Bureau.

So after the 5th time he said "relax" and yanked my cheek for no reason. I said "what the ** do you want me to do!" He said "what did you say" and said "what do you want me to. Relax, I have not moved or done anything. So I cannot relax anymore than I am and if it's something else I do not understand." He threatened to not finish due to me swearing and said he did not have to. So I said "yes you do" and he said no he does not. Now remember at this point this guy knocked out my tooth, had told me to do something I was doing 5 times and yanked on my cheek. So I ** out and said "ok I am sorry for swearing" hoping he would do something to the mess he made. He finished and would not give the helper or people upfront my follow up as I need more work and no one has called me from aspen yet. BEWARE.

She told I would be able to be put on a payment plan but no service would be rendered until it was paid in full. So I went home and realized it was going to take me until January to pay it off. So I called and again after explaining this to them requested an antibiotic for the infection. They called me back, told a prescription was written and would have to come in and get it. So here I'm thinking it's an antibiotic but it wasn't, it was a narcotic. I refuse to take it because I have always had issues with narcotics making me severely sick.

Absolute unprofessional conduct. What surprises most is that they keep doing it and getting away with it after several lawsuits, settlements in various states. Insurance companies keep financing an operation that should not be allowed to practice. The local, state and federal government close eyes and ears instead protecting the consumer and tax paying citizens.

Left in tears with bottom partial not fitting and tooth not extracted. Called corp or customer service # was assured that they would deal with the finance lady. They didn't. They have agreed to put me to sleep now at no extra charge however I have to go back to the hell hole to have this done. I could vomit thinking about having to go back there but after spending $6000 I have to have this done. It's like a house of horror to me. Rude, unprofessional, and just want your money up front then they don't care!!! DON'T GO TO ASPEN DENTAL!

I wish I had never gone in there. It seems like the problem is at the top with an incompetent dentist. Everyone else seems to earnestly be trying to do their job. May also be that no one there is competent. Hard to say but I am absolutely positive that they would not be able to fulfill their initial claim of dentures in one day. Hell, I don't want nor expect dentures in one day... I DO expect a finished product in less time than they've been given.

I finally determined, the dentures are too big and when I try to eat with them, it is extremely painful. They push too far up against my gums in front. They Need to be Adjusted again, so I called yesterday to set up an appointment. I was told they were working on their appointments for Monday and I was asked my name and phone number. They were going call me back. Never heard back from anyone! I will be at the office on Monday appointment or not. It seems to me they don't want to deal with you after you get your teeth out.

The 4 bottom teeth are the worst so I was going to pull them and get the partial. At first they said I would have to do 200$ out of pocket so I said "fine, I'll wait and make a couple payments add to credit", that way I can just pay credit off and not have to pay out of pocket as well. Made a few payments and called. Then they told me it would be 1500 out of pocket!! And like I many others have said they just didn't seem to care… Very disappointed.

After cancellation of appointment and explaining to this person I had to wait to be employed and have dental insurance, she asked for my correct address and began receiving bills for amounts not due! Fraud. I could not reach anyone at any number listed as they sent matters to collection status and then had Hudson Valley credit collection begin harassing me on my number interfering with my job. This is collection abuse subject to $100k CIVIL penalties per offense. I am calling a lawyer.

I'M PERPLEXED...I was just told 6 months earlier by my dentist in Ohio that I had exceptional oral hygiene habits and that my gums and teeth were in great shape. Sooo I decided to get a second opinion and went to a private family dentist recommended by a co-worker. After the hygienist finishes, she tells me, "you take very good care of your teeth, your gums seem very healthy." The dentist said, "you could use some maintenance on some of your childhood fillings but your home dental care is great, your gums and teeth are in really good shape." NO MORE ASPEN DENTAL!

I got upset because I was waiting all day for that call, never got it, so hang the phone up. She calls back 20 minutes later to find out what CVS I use. By the time I got the message, it was too late. The office was closed so I call the emergency service, explain myself and they send the message to the on-call dentist and tell me he will give me a call back. Never received a call from him but somehow I got text message from CVS that I did not use, saying my prescription was ready. Had to call that CVS, tell them to transferred to the CVS that I use for my medication. Took all the antibiotic and my tooth is still hurting, no one ever call me back and ask how I was doing. So I call on August 1 again to let them know I still have the same problem. I am still waiting for the on-call dentists to call me back. Customer service is the lowest I ever see. I would not recommend anyone to go here.

Kalia did call me back, but did not mention that Dr. ** had taken vacation time and that another dentist would be seeing me. I did not know I had a different dentist until I was in the chair and this man comes in and explains that he will be filling in for Dr. **. How unprofessional is that after I had paid 3 weeks before. When my friend dropped off my prescription, the pharmacy contacted the dentist office and advised that dr. was not auth with Medicare to fill my prescription and they needed a new script from a dr. The receptionist or dr. not contact me and did not care about my being charged more, since they had already received their money.

Well I was doing my usual bedtime routine brush floss and rinse. Well it hurt to floss this time but just thought something was stuck in there. Well while rinsing it fell out again. Called the dentist answering service. She called me back an hour later and said to come in tomorrow morning. I said I can't in the morning but can be there in evening. She said, "Ok well I can at least look at it but can't guarantee that I can fix it". I couldn't get to the appointment as I got stuck in traffic going there. They said that there was no openings for a week.

After the week went by, I called again to get in to see the dentist and they said they had no time again, only available when I was at work (I work 2 hours plus away from home). So I called a different Aspen Dental office to have them fix it since I couldn't get any help from this location. Got an appointment the next day at the Hanover, PA location. The receptionist said the Dr would take a look and see what could be done. Went there and before I could be seen they wanted to charge me for the exam. I told them that I was here trying to get it fixed since I had no help from the other office.

They couldn't do anything till I paid for the exam, and then she argued with me that I had not had any x-rays since 2014 (which as noted above I did in fact have x-rays done in March 2015 specifically on this problem tooth) and then couldn't guarantee that the Dr could even help me today. I walked out, didn't get it fixed and am going to a new dentist tomorrow. Done with Aspen Dental. This was the second time this filling fell out, and the third time trying to have issues with this tooth fixed. Stay away. They aren't worth the hassle.

I guess I was supposed to be done in that amount of time. The second tech kept taking the denture back to Mike to grind it some more. It did not work well. I said I guess it is as good as it's going to get because I seen the first tech making fun of me and making faces to the other tech with me. There is a TV in front of every patient at Aspen. I could see them in the TV. They should at least wait until the patient leaves to behave so unprofessional. I felt so degraded. I'm calling corporate on Monday. Hope this helps someone else. Thank you.

My husband has been to the office countless times for repairs to his dentures and he actually had to get them remade due to poor craftsmanship. They did not remake them properly and they still do not fit (it is visibly obvious when you hold them up next to his old broken ones that did fit). We just received a letter today saying that they no longer want to deal with us! We will be contacting legal counsel. I wish somebody would have wrote this review before this nightmare began. I would have stayed far far away!

Anytime I needed an adjustment I was being a "whiner" (actually said to me). 2 separate people from the office talked me into coming for my permanent plate fitting the day before they call and try to change it because they need to use my temporary plates as the fitting trays? Ummm why? Because that's how it's done. This is the 3rd time I have cancelled. I am going elsewhere. I honestly feel like I have ruined my life having this done. I will never be able to eat like a normal person ever again. Do not go to Aspen Dental. They say they will work with you but that's just because they want your money.

Unfortunately I was not aware of this at the time and I reached my deductible before my bridge procedure was performed. That $3000 procedure was not covered by my insurance at all. Again had waited 5 months, 80% of it would have been covered. This company appears very helpful with your well being in your best interest. However they prey on people who are not informed so that their loan company can make money off of the high interest rate loans they offer. I WILL NEVER USE ASPEN AGAIN AND HIGHLY ADVISE OTHERS TO NOT AS WELL.

Now after all that, my wife had always had a fair result at Aspen. A couple fillings, cleanings - she does not wear denture(s) Until a week ago. She makes an appointment to have a crown that came off and needed to be cemented back on. After they collect 1/2 upfront on phone (thought that was odd) since she was a returning client they have had 'scheduling issues' and have reset the appointment 2 times... Today they call and want to reschedule again. My wife said "No and please refund my card. I will have it done elsewhere." The receptionist said she would have to discuss that w/ the office manager who has yet to reach out to us.

The doctor does a check on my other teeth and then does the root canal and measure a fitting for a cap. Then the sales lady comes in and the doctor starts telling her numbers. Then the lady brings me to a room for a hard sell - the doctor says I have 23 cavities and I need a gum flush - "is going to cost $6200 but we got financing". I laughed and said no. Then she tells me my teeth are in danger of falling out. I told her I go to the dentist every 6 months and she shut up.

Then the dentist himself comes in to address the main reason I came, which was to get my tooth filled. Well, he introduces himself and said he has a couple of options, and then he proceeds to tell me that he recommends that I have a root canal because the tooth is still good and filling it would not help. I said, "well what is the other option?" And he said, "oh! you can have it pulled, but I'm sure you want to keep it, so the root canal is the better option." Well I'm thinking 'I'm sure you would because you make more money with a root canal versus pulling my tooth.' He said "I will have the financial manager come in and talk to you about cost."

Anyway she comes to get me and tells me that it will be $1100.00 after insurance pays their portion. ARE YOU KIDDING ME!!! Well I'm just going to go to the bank and pull out $1100.00 to line your pockets. Then I ask about the cost of pulling my tooth - first she says about $60.00 then she jumps to $404.00. "Wait a minute, I'm confused, is it $60.00 or $404.00?" She said, "oh that's with your deep cleaning (remember I supposedly have gingivitis) and the hygienist recommends a 'deep cleaning' as well as the Oral-B toothbrush."

Needless to say, I am still in pain. And isn't just human kindness to give someone who is in pain some pain medication? I mean just recommend some Tylenol to make me think you care about me. But since I did not have the money to get this overpriced root canal, I am nothing. And you Mr. Dentist, your bedside manner sucks and I would not let you cut my toenail. DO NOT GO TO ASPEN DENTAL IN SPEEDWAY, INDIANA. Also, I had to go back and get my insurance card and the front desk clerk had left it on the counter for all to see.

The hygienist was a very pretty bubbly pregnant girl that actually was very nice except for the fact she took a sharp tool and didn't tell me what she was doing but I felt her scratching my gums while like the doctor she said number after number. I began to taste blood in my mouth. When she finally let me sit up, I asked her... "Should I taste all this blood?" She then told me "Oh yea," I could rinse if I wanted... I waited another 30 minutes for an office manager who shook my hand and directed me to a back room. I let her know I was in a hurry because at this point I was going to be late picking up my daughter. She said if I wanted to I could come back to do my financing. I'm thinking, financing?? I have insurance and a flex share card with 500 on it, let's just hurry and "do" the financing and schedule the appointment to fix those front teeth, which is why I came.

She had a list of over 12,000 bucks worth of work she said was all doctor ordered work and only two of the items on the list, some kinda cancer rinse and something else, was optional. I'm thinking, wait a minute I only want my chipped tooth and front cavity fixed. I explained this to her and she literally told me if I did not pay the full 12,000 dollars to have deep cleaning, root canal, filling, etc that they would not fix my front teeth. She explained it that my gums were not healthy and they don't believe in putting a band aid over the problem, it was all or nothing.

Aspen Dental does all their financing through a third party, you do not make payments by the appointment - it's one lump sum, you pay upfront then you schedule the work. I had no idea! With my insurance and my flex share card I would still have to finance 7,000 dollars. The office manager/financial advisor/loan processor whatever she was changed her whole demeanor and became almost hateful and rude. I broke down and appealed to her humanity and told her... "Come on now, I came here to fix these front teeth, as a woman it's embarrassing and at a later date I can slowly pay for all this other stuff as I am able to afford it." She outright told me she couldn't help me then. I then thanked her for wasting my entire afternoon.

They are in the business to get you for as much money as they can. I could buy a new vehicle for as much as they wanted for the unattainable perfect white smile they advertise!! Most people have anxiety about going to the dentist to begin with and wait years before they finally decide to do something about it and it's really horrible that this was my first contact with the dentist in years! Zero comfort, rude, snobby office managers and clinical cold, impersonal, money hungry dentist, DO NOT GO TO ASPEN DENTAL.

Evidently I have way too much bacteria hiding in my gums to even do a basic cleaning. I find this to be really odd in that I have my teeth cleaned annually at an independent dental office that is not associated with Aspen. In addition, I brush my teeth daily and use a waterpik several times a day. I never have a bad check up at my regular dentist AND the hygienist cannot make my gums bleed (which tells me my gums are not a harbinger of bacteria).

Why use Aspen you are wondering; the lure of inexpensive 'basic' services was my only draw to the business since I am not insured under a dental plan. I wanted just a simple basic cleaning. To sum this up, I was taken into the 'financial' area and given the bad news that the next visit would be close the $1300 for the 'deep cleaning' with a $200 visit every three months afterwards until the gum problems are cleared up. BUT - $70 of that visit also would include the cancer screening process - whoopie. The lady looked at me and said, "you didn't expect this, did you?" Naturally I said "no."

I really wanted to say a lot more but held back. Why bother? She proceeded to say "we finance." I wanted to laugh by then. I took my printout for the charges if I change my mind and want to get 'healthy.' My poor husband had to listen to me complain the entire way home but we did get a good laugh and I am not feeling so bad about paying much more to my dentist and hygienist now. It was worth the $19 reality check.

I went immediately to the office where they stuck it back together until the permanent set would come in. When the dentures came in the bottom plate have a see through area. It is closed but thin enough to see through it. I said to the hygienist "I hope they will hold." She simply said "so do I." No offer to have the dentist check them or anything. I paid for the top of the line thermotreated dentures to receive these cheap ones and now a tooth fell out of the lower plate and I must have swallowed it in my sleep! I am going in tomorrow to see if they will make things right. I will repost with the result, but my point is I should not have to take time off work to go to have the situation resolved.

I was sent to the financial person who presented me with a $3,821 estimated treatment plan. I asked for an itemized list of these treatments, which she did reluctantly. She wanted me to schedule appointments right away and referred me to carecredit.com if I needed financial assistance. I told her that I needed to speak with my husband first. Also asked if Dr. could prescribe a mild pain medication. He said he couldn't.

Some examples from the itemized cost list: Crown - $975 (for tooth #19), Oral cancer screening- $70, Oral B electric toothbrush - $129, Gingival Irrigation - $64, Antimicrobial rinse - $26, Prophylaxis 2 times - $82 each time, Floride - $36, Antimicrobial gel - $26, Root canal, crown, etc for tooth # 29 $1103. I was able to get into my regular dentist on Thursday and he fixed my tooth for $120!!! I saved myself 3 $3701. I do not Aspen to contact me since I not out any time, pain or money. The office I visited was in Kokomo, IN.

As I'm there they once again look at my tooth for a min and told me to schedule ANOTHER appointment for them to fix it! I have half of my tooth in my hand and they were going to send me home! They don't solve the problem right away. They drag it out so it cost more money to patient and inconvenience! I shouldn't have to keep leaving work to make appointment after appointment and go home in pain or discomfort! They do NOT put the patient first. They're only worried about charging per appointment so they make money apparently.

I have never been so upset at a business. How could they send me home in pain and discomfort twice as a new patient?! Half my tooth wouldn't have fallen out if they would have just fixed it the first time! So I left my second appointment very upset and made it known. I told them how ridiculous it was that they were sending me home with half of my tooth in my hand and told them I will take my business somewhere that will get the job done the first time!

After another day of pain and swelling, my face is so swollen I can't barely talk or drink through a straw. When we found out where the referral went to my husband called them back and asked them to send it to the correct place. Aspen Dental said that I wanted to keep the tooth. Now I have to wait 4 more days to get it taken care of. I haven't eaten in 3 days and I don't think I'll be able to drink through a straw for much longer. My gums are so swollen that you can barely see my back teeth. So Do Not Go!

When I got there, they told me I had to have a panoramic view x-rays. I told them I already had x-rays, and they showed what I needed to have done, but they would not stop asking until I had that panoramic view done. When I saw the dentist, she evaluated me, and told me what I already explained to the Medical assistant in that office. She told me to make an appointment to have that tooth taking care of. I told her that the only reason I went there, was to have that filling done. She said she couldn't, that she had to make an appointment.

I had to pay 40 dollars for my co-payment for no reason. I took a few hours from work so I could have that problem taken care of; and for the cherry on top, I received a bill of 50 dollars, because I had the panoramic view x-rays done which I told them I didn't want to have in the first place, since I brought my x-rays, and they showed the problem. Of course, I spoke to someone in billing, and they cannot do anything for my bill. This place is horrible, and no different than Gentle Dental.

The bank pays them upfront and if you are dissatisfied plan to wait a while, a couple months to see a credit on your account. Found a dentist whose office is small, one dentist with staff who give personalized attention. Very concerned with your satisfaction. Chairs have armrests and rollers in the back for a message. Comenity Bank is a nightmare to follow their billing if Aspen is successful in getting you to sign more than one contract.

They are all separate, but one payment, and an accounting nightmare for the patient. One day late payment is reported to the credit reporting companies. And late payment fee for a $25 payment is $35. Unfair billing practices, but they insist it is all in the long contract. You can do better for sure. Oh and the dentist at Aspen who consulted with me about the post needed for a crown lied to me or else did not know standards of practice. Another dentist indicated this operation is not concerned that crowns stay because they specialize in dentures. I believe it.

So I called the office manager, spoke with ** which didn't go so well because he was trying to lie about the blood pressure. And saying that it's the doctor discretion to see the patient which is true but I believe because it is Friday the doctor was just being lazy and she shouldn't be able to get away with crap like this. It was only an exam! IF YOU DON'T WANT TO TREAT PATIENTS STAY AT HOME AND PLEASE GET RID OF THE LYING COMMERCIALS!

The hygienist tried selling me on a 40 dollar mouth cancer screening which I totally don't need. Then she poked the crap out of my gums calling out numbers till I looked like I just got punched in the mouth. She asked if I wanted to rinse... ummm YEAH! I don't like swallowing a mouth full of blood. It shouldn't even be a question. Anyways, she purposely talked so fast about an expensive toothbrush and said I was in early stages of gingivitis. I was SHOCKED! She talked so fast like she was reading cue cards on what to say. Like she's said it a million times over and over..

I apparently needed a 2 day procedure in which I would need a local anesthetic and so on and so forth, something about cleaning my gums and having a 150 dollar toothbrush. I was so dumbfounded by the information I was hearing, I asked nicely what has caused the bacteria to form under my gums. She without hesitant and a little attitude "Not flossing" and smirks and goes back to her paperwork. Like I was the bad guy, I said "That's funny. I do floss daily".

Then the dentist arrives which he was very nice. He informs me that I have 1 small cavity and my wisdom teeth are coming in and pushing my other teeth which caused the infection and that I needed them out immediately. I said "They don't all hurt and I don't feel the other wisdom teeth". But oh well he gave me a prescription for the infection and he left. I then proceeded to wait in the chair for oh 30 or so minutes before the financial advisor came in and took me back to his office where he printed off the wrap sheet of all the work I needed. I may be young but I sure as hell am not dumb.

My total cost of work I needed came out to be $7,000! Get out of town! I almost fell out of the chair. He kept pushing the credit card but I insisted I must do my own research on insurance before jumping in to that mess. Never Again. I will obviously be getting a 2nd opinion elsewhere and some insurance ASAP. Also coming home I looked over the receipt of the things they were going to charge me for and that damn fancy toothbrush and a whole list of BS was on there.

They were non-apologetic about their mistake or making me call back to reschedule and told me earliest they could see me was in 73 days. Said there was no other options to be seen sooner. They were rude, unhelpful and incompetent on the phone. Will never use them and tell everyone I know not to. I then happened to call another local dentist who gave me an appointment the next day (72 days earlier than Aspen offered) even after calling late afternoon after being jerked around by Aspen. I found a more helpful, caring dentist that will provide cleaning, x-rays and exam for $35; a dental office that actually wants to have and keep new patients and won't make me wait 73 days to get seen and some relief.

My overall goal was for my molars to finally meet together and enable me to chew things like lettuce, nuts, and steak, etc. this never happened. I still haven't been able to eat anything that requires the normal grinding action that molars provide. After almost 4 years, I again returned to tell them this and a new dentist went over my chart and informed me that my jaw "obviously " shifted and there was nothing they could do about it. He told me to seriously consider dental implants because I didn't have enough bone structure to actually hold regular dentures. I was NOT told this in the beginning.

The rest of this might not be necessary to tell you but MIGHT have something to do with my experience there: On the first visit, the dentist met with me and went over the procedure, and then my choice of color. I wanted the whitest color available in my cost range. For some reason, the dentist asked me which one I would pick if I had no cost limit. We talked about how unnatural the whitest white would look, but, if I had no limits in cost, I would still pick the whitest. However, I reiterated that I could not afford the whitest, which were also in the highest cost and lifetime guarantee range, in other words the best dentures they offer. The dentist understood my financial situation yet told me not to worry about cost and wrote up the order for the highest end denture, in the color I WOULD have picked if I could afford them.

I then went on to the financing department where the manager had to go back to explain to the dentist that the order she had written up was not in my price range. She assured them that this was the type she wanted ordered but for the price I had originally planned. They reluctantly wrote up my financial arrangement for the middle-of-the-road cost dentures, while ordering the high-end best dentures. In the end, I was billed for the lower cost dentures but received the best (and whitest) dentures they have. This was awesome to me. I am currently working on obtaining my receipts from my archived files. Can I submit them after sending you this complaint? I truly believe they have not lived up to their warranty. I don't know, however, if I have enough of a case to win a lawsuit against them. Can you advise me on that?

The representative I spoke with was rather sharp with me but he told me if I came to the Green River Road, Evansville, Indiana office I could get the refund there, but it would be over two weeks before he could see me about this. I went there today and it was a whole different story. For one, I would only receive half of the amount I was promised earlier on the phone and I would have to wait until the other office approved the refund or else I could go the 250 miles and collect it. The representative there talked so fast that I was not sure if he even knew what he was saying. I had to leave the plate there in order for me to get the refund. I know that I will not see any money whatsoever, but oh well the plate has been sitting in my medicine cabinet for almost the entire time I have had. My advice like all the others, save the money and go to a local dentist.

I then was pretty mad and called my insurance company and filed a complaint. Then I seen 16 charges for 16 dollars that the insurance would not cover so I then ask the insurance company to as why. She was laughing and said "you need to call the and tell them to take that off your bill because it was rinsing your mouth out." So after talking to Aspen many times for them to correct my bill, I have decided to blow this pop stand. I just had to file a 2nd complaint with the insurance company and let me tell you the insurance company are NOT happy with Aspen Dental. How many people have just paid the bill without questioning charges? I'm still waiting for a refund because they tried to charge my husband for 2 perm. partials instead of one temp and one perm. Do not go there because they are trained to be money hungry rip offs.

Now, I'm not rich. I don't have dental insurance. Oh, but they have financing. Well, my husband already had a Care Credit card. They would not increase his limit. So we applied for, and got, another line of credit that would only pay for half the work. We were told that if we picked the payment plan that we picked there would be no interest as long as we always paid on time. What they didn't inform us of was that it had to be paid in full within like a year and a half. That would amount to $400 per month which we cannot afford so... if we pay the minimum payment it will take 13 years and cost almost $7000 for the $2800 that we borrowed. The rest, I had to get in a loan from my employer. So... I was told that all this work would be done before Thanksgiving. (That was about two weeks.)

I've never seen so many appointments in my life. A financing appointment. An appointment for just part of the cleaning, then a second appointment to finish it. I had my root canal. During the procedure a tool that was very hot was used. I'm not sure what that was. However, after I got home and the numbness started wearing off my lip starting hurting something awful. I looked in the mirror... The dentist had burnt the living heck out of my lip. I had a big blister that took over a week to heal. Then, I went back to have my fillings done. The dentist would do one filling and then leave me sit there to go see another patient. This went on through all five fillings.

And then when I realized that he wasn't filling a tooth that I knew needs to be. I asked about it and the original dentist had not even documented it. It was a cavity that shouldn't have been missed. It was quite visible. They said either I could wait an hour for everyone to come back from lunch and have it done then or I could schedule it for another time. Needless to say I didn't stay. So, up to six fillings that I had done. I had no less than eight appointments to get this work done. The fillings that I had done are not smooth. They are very sloppy and rough. And over the last week the tooth I had the root canal has started hurting. In fact, since I had the work done I have teeth hurting that never bothered me before. They are all the teeth that I had work done on.

I was upset and crying and he finally came and tried to help when another technician was there. I'm so afraid the next time I go, my teeth will not fit and he will do the same thing... I really want to change dentist but I don't want to start over... It will be another week and if they don't fit, it's start all over again.. I'm so frustrated and just don't know what to do...

But throwing away my money is OK!!! So here I sit not able to smile to ashamed and reluctant to be seen. I am very upset! And disappointed ! Too angry to even go back to Aspen Dental. I really feel that they made a joke out of my consultation. It was a waste of time just a lack of communication. When the accountant made his adjustments did he delete some of my services just so that they could get the work started and get paid. Yet to speak with them is really Hard. They have great smiles, something that they promised to give me. Now I'm right back at square one. What other Dentist can I Trust ? What other commercial can I believe? How much more of life should I miss out on because of the appearance of my mouth.

I am to take one on my way and the other when I get there. That, my friends, is all the anesthetic you get for the removal of 30+ teeth. Lucky for me, I don't remember anything for 2 days, my friend, on the other hand, was not so lucky. Healing time sucked and they do give you a liner for your temporary teeth one your gums heal. I warn you though, the liner will never lose the chemical taste. I am sitting here after 2 years wearing the bottoms of my temp set after my comfy lyte broke in half and I am still choking on the chemical taste. I skip ahead and I now have my permanent set. I chose the best set they had to offer, the comfy lytes.

My first warning is that the model they show is much much nicer than the actual set that wound up in my mouth. The ones I wound up with are oddly similar to the temp set I had expect for the teeth color. Very similar. At the fitting, I discussed that there were things I did not like about them. The teeth on my left side are angled upwards which makes an odd effect when smiling. They fit uncomfortably in several places (even 2 years later I still find myself uncomfortable). They rock up and down when chewing, I chew on one side the denture on the other side pulls down in a painful way scraping my gum. Same for the other. They assured me that all suggestions would be included in the final set, When I get the final set none of my suggestions were done. The teeth still angles upward, they still rocked. I did not really notice much until later because I was sure I'd just need to get used to them.

After several adjustments I was told the rocking was just a natural thing for teeth and the upwards teeth was just a perception. Well I'm still sitting here with uncomfortable dentures and now my bottom set completely broke in half today while eating a pop tart. No previous indications that there was cracking until I ran my tongue over them this morning and felt the crack. Then they broke. For the quality they promised and the resistance they promised, I am disappointed. I would have settled for a basic pair as they seem much more durable than the comfy lytes. I am making an appointment to have them fixed as I am supposed to have a 7yr warranty. I was also supposed to have yearly cleaning but that still have yet to happen.

Never once did he address the issue of the tooth I came in for. He just started telling his assistant which teeth were simple extractions and which were surgery. I asked him what about this one tooth in the mean time. He told me to take pain medicine and antibiotic. He then wrote a script for 800mg Motrin and a script for penicillin that was for an upper tooth. I was speechless but by this time I was so annoyed and I knew he wasn't about to touch my mouth period!!

In the mean time the office manager is writing up a complete plan for everything needed including the bottom denture. This took forever and I was more and more annoyed and anxious. Then in comes the hygienist and showing my xrays talking about a deep scale cleaning for upper teeth, a special tooth brush, mouth rinse, and prescription tooth paste... all of these were extras they could charge for. Told them the office manager better get back there because I'm going home and she (the hygienist) is not going to touch my mouth today. Finally the office manager takes me to her office and discusses different price dentures etc. Anyway it ended was being almost $5000. Said I could apply for their credit in their office or online at a couple of other places.

When you have a dental plan and are approved the dental office, especially thru Care Credit is paid up front. You cannot do a pay as you go on this credit. Told her no credit app in office. Mentioned to her my tooth that I came in for was not taken care of. She then said "Oh the Dr. can do that now if you want." I told her "NO I'm going home." These corporate dental companies many employees including the office manager receive bonuses for the thousands they can sign you up for. Never will I ever go to Aspen Dental again or set foot in there. STAY AWAY and go to your local dentist. They are not even professional.

He then quickly passed me on to the lady in charge of finances. This part of the visit took up more time than anything else. She is the one who attempted to explain in detail what I would need to have done. And then came the bottom line of $8500-$9000. We decided that I would apply for one $3000 loan at a time until all the work had been done. I was also strongly urged to purchase their electric toothbrush system at an extra cost of somewhere around $150 I believe.

When I asked her how these crowns were going to blend in with my existing teeth, she said "Oh, if you want your teeth to be the same color you will have to have a professional bleaching at $300 in the office or a ten day home kit at $150. and do this before we do any of the other work". This is what caused me to have second thoughts. As it was, I had been feeling like I was being rushed thru this whole process and they were leaving out all the little details unless I thought to ask about them.

After about 30 minutes talking about loans, etc the finance lady had to leave the office for a few minutes to attend to something else just before we were to begin to apply for credit. She was gone for so long that I realized how long I had been there and had to leave for another errand so I told her I would be back to finish up our visit and left. I couldn't shake the uneasy feeling I had about this whole experience so decided to take a look online for reviews and thankfully I found this site. I have decided to go with my initial gut feeling and see another dentist.

To be fair, everyone was pleasant and personable except for maybe the Dr who seemed to be in a rush to get back to the patient next to me. And by the way, two days after my appt I received a call from someone with an Indian accent telling me that my loan for $3000 had been approved (which I declined). We hadn't gotten to the request for credit yet but it sounds like she went ahead and submitted one anyway after I left the office.

I returned one single time for an adjustment (either in November or December) because the partial was hurting my mouth pinching my cheek and tongue. This was adjusted for me. It was a slight improvement, but the thing never fit right. I spent more than five months with a lisp and whistling while I talked. When I smile all you see is wires. I despise this thing and how poorly it fits. Dr. ** adjusted it last week, and it fits better, but I doubt it will ever fit right.

Imagine my surprise when I went to the office last week (4/22) and **, the technician (?) seemed shocked when I told her I'd never been in for more than that one adjustment. She said, "But the wound and gums heal, bone shifts. You were supposed to come in every four or five weeks for an adjustment." Imagine my shock and utter disgust when I discovered not one single person bothered to mention this to me, despite several trips to the office (for the procedure, for removal of stitches, for that one adjustment). They had numerous opportunities to share this rather valuable information with me. Instead I lived through months and months of this ridiculous, ill-fitting thing. To say I'm livid is an understatement. Dr. ** was just as surprised as ** and just shook his head.

Last week I got a letter suggesting I was properly healed and that I should come in for the fitting of my permanent partial. I called ** on Monday (4/20), and she scheduled me for a 2:30 appt. Perfect, because I have doctors appointments and it's tough to work around them. On Tuesday 4/22 I got a two separate emails confirming my 3:30 appointment. I called the office to straighten it out. The girl who answered was about as unhelpful as could be and tried to get ** on the phone with me. What for? I asked. So ** can confirm the wrong time with me? I'm not sure what this girl expected ** to do. **, who had screwed up the appointment in the first place. I said to this girl, "Either you have a 2:30 open tomorrow or you don't." Talking to ** isn't going to fix her mistake. But instead of an apology or suggestions to fix this, there was silence. So I said goodbye and hung up.

I saw Dr. ** on 4/22 (at 3:30). I'm still not sure why this office is so dead against flippers, which is what I asked for. Instead, I feel I was upcharged to buy an $1800 permanent partial, which I couldn't stand. (I couldn't stand the temporary one, and nothing led me to believe this was going to be much better). I could barely speak with the partial, could never eat with it, and hated the way it felt. (Perhaps if it had been properly adjusted all these months I would feel differently, but I want nothing to do with partials.) But I was told the flipper is too fragile, has wires sticking out of it (another complaint I have about the partial every time I smile, all you see is wires), and wasn't cost-effective. (They break often, I was told.)

(As an aside I saw my mother later that day and asked to see her flipper. Hers has no wires sticking out of it and looks like it's surrounded by natural gums. She told me she's had it for years and years. She's very careful with it, but she has no complaints! And hers certainly isn't fragile, and knock wood, she's never had to replace it.)

After the appt. I went upfront to check out and met with some young girl (no ID or name tag, and she never identified herself, though it turned out to be **) who presented me with a piece of paper that confused the heck out of me: Accepted treatment plan estimate: $1848.00 Coupon/discounts: $ 369.60 Estimated patient portion: $1478.40. So this apparently included three fillings and a deep cleaning. She tells me it included a discount, but she never said what that was. Instead of a large chart (like ** had used in November) detailing the types of partials (and prices!), I'm shown three physical sets of teeth, two of which look exactly the same (yet there's a significant difference in cost). I have no clue what I was shown. I had/have no clue what anything costs.

(Also, in November I used CareCredit to pay for my treatment. This is my mother's account, but she signed for it. Just the other day I was again looking at the signature page in my chart. I handed ** the CareCredit card and she refused to accept it. She told me to call my mother to get me added as a signer on the account. I told her I had no interest in doing that. So she decided to call my mother [I'm forty-nine years old, by the way, not some child] with me sitting there. Instead of clarifying that I'm authorized to use this card, she asked my mother [a retiree in her seventies] to come in the next day to sign an agreement you know, identical to the signed one in my chart! Then she added, "Or you can call CareCredit and make ** an authorized signer."

Neither my mother nor I had any desire for me to do this, and she had real nerve even suggesting it. Rather than even attempt to use or run the card to see if the charge might be authorized, she took it upon herself to decline me from even trying to use it. I walked out of there without another appointment because she refused to make one for me.) Later that evening I decided to leave a message for **, hoping she could straighten this out. The message was pleasant and in no way blamed **, despite the fact that this was 100% her fault and I was quite angry with her. She also made me feel rather stupid. In the message I left I asked ** to please get back to me so we could straighten this out.

The next day I had a voice mail from **. ** was not only the one I had met with, she was the one who'd managed to screw up my appointment. I listened to the message and was shocked first by the lack of apology and then by the lack of care or compassion. First she informed me ** no longer worked there. Then she spent the entire voice mail message defending herself (I kept it in case you'd like to hear it), telling me she handled everything correctly, adding "Your mom would spend literally two seconds calling CareCredit to straighten this out." First, someone PLEASE explain to ** what literally means. But much, much more importantly, please explain proper customer service.

The last thing I wanted was yet another lecture on Aspen Dental's office politics, or why ** was oh-so-right about everything and I apparently was dead wrong. I didn't want a message where she barely discussed anything I brought up but instead defended her actions. Her self-indulgent attitude and lack of professionalism are disgusting. She lastly suggested I contact the office manager, which is where this letter was originally headed, but I really don't want more of the same nonsense. I don't want to deal with the people who work with ** everyday, who likely trained her. I only want to deal with professionals who aren't defensive, who give a damn about their patients, and who know what they're doing. ** is none of the above.

Which is why I'm returning to my former dentist. He's a bit of a drive to get to, but he's a wonderful dentist and his office staff are top-notch. I'm pretty sure they would rather crawl into a hole than subject a patient to the treatment ** subjected me to. I'm sending this rather long letter in the hopes that perhaps some other patient can avoid experiencing what I went through, from improper (or lack of) instructions to confusing treatment plans to office staff talking me out of what I really want (flipper) because the work, as they expressed it, would be substandard. Huh. Well, thanks but no thanks for the substandard junk.

So, I get to the office on Shallowford and were told that I had to pay the $80 because it was in a later part of day, and then that made me livid and refused!! So the lady went and asked the office manager if I could be fit in and so therefore, she was given permission and I ended up paying the special $19. Overall, be aware!!! I WILL NOT BE BACK!!! STILL IN PAIN. WANTED ME TO, THEN PAY ALL THIS EXTRA MONEY AND THAT DID NOT APPLY TO A ROOT CANAL!! POOR CUSTOMER SERVICE!!! WILL NEVER, NEVER, NEVER, NEVER, RETURN!!!

I decided not to make a 2nd appointment because of the lack of information from the finance person and the lack of patient advocacy. It turned out that my insurance doesn't cover the full amount for a white filling I received unknowingly. Apparently my insurance covers silver fillings but not white ones but no one explained that to me in their office. I was on the phone with the insurance company trying to make sense of my bill since I only got a piece of paper from finance. I urge anyone who is reading this to not go to Aspen Dental. They don't look out for their patients - they only look out for themselves and how much they can sell you. I'm still trying to get Aspen Dental to change the original bill since I didn't go to the 2nd appointment. It has been a month so I will be calling the BBB next.

They proceeded to begin my exam, stopped in the proceedings to visit another patient. Came back 10 to 15 minutes later and started once again with cleaning my teeth. Worked a few minutes, then left to work on yet another patient. I was asked this time if I wanted to sit up for a while? I answered, "No." I didn't realize I would be there so long for a simple cleaning. When the hygienist and the trainee came back to my room, the trainee rushed and did a half-way job of putting polish on my teeth and they both kept apologizing for the length of time it had taken. I never saw a dentist at all.

They had me to pre-pay $105.00 for all the inconvenience that I had experienced. If I had not have prepaid I would have questioned that amount for the lack of service that I received. I don't plan on going back. I will discourage others from going if asked. My time is valuable as anyone else's. I spent 2 1/2 hours and don't feel my teeth were cleaned to my satisfaction. I am very disappointed in the service received at Aspen Dental in Somerset Kentucky.

A young lady took me back for x-rays and that is where the trouble started. She put these very hard plastic things in my mouth that were very painful and when I told her they were poking me in the gums she just laughed and said "I know, sorry, people hate these things!" After that torture was over I was taken to an exam room where a hygienist proceeded to come in and do some sort of exam where she was poking around my gums and calling out numbers. When she was done she told me I had A LOT of bleeding and gave me a mirror to look at my teeth. I saw NO bleeding, only redness where she had been poking me with the metal instrument. She then proceeded to tell me that I needed a "deep cleaning".

The dentist came in and looked at my x-rays and told me there was no decay but that I would need to go through the gingivitis protocol. They then gave me a piece of paper that outlined a procedure they do to screen for mouth cancer. I signed the paper to indicate that I had read it but never expressed an interest in having this procedure done and even asked if signing the paper was saying I wanted the treatment. I was told no, that it just was for informational purposes and that by signing it I was indicating I had been told about it. The hygienist then told me that the deep cleaning would be done over two visits, the first visit would be the deep cleaning and the second visit would be a follow-up.

She then took me to the business office where they told me that after my insurance paid, I would owe them $384 for the deep cleaning and I had to pay it right then. I had just switched dental insurance so I thought maybe my coverage wasn't as good as it used to be so I paid them in advance for the cleaning. When I got home, I looked at the detailed receipt they gave me and the actual deep cleaning was only $64. The rest of the charges were $129 for a toothbrush, $27 for some paste that I have never used, $39 for a rinse that I used for a week and then they told me to stop using it or it would stain my teeth, $27 for fluoride toothpaste and $70 for the mouth cancer screening!!!!!

When I went in for the first appointment I told the hygienist that I did not want the mouth cancer screening and that I did not appreciate being charged for it. She said "okay, we can take it off and you will just have a $70 credit". I told her I did not want a credit, that I wanted to be refunded. She called the business office person in who got a real attitude with me because she had to give me a refund and proceeded to snap and me and walk out of the room. She returned with a receipt showing my refund and flung it towards my purse and left again.

I returned for the follow-up appointment and was told that the hygienist would be on maternity leave when I needed to come back in six months so my next appointment won't be for eight months. Oh so they can charge me for another "deep cleaning" since I hadn't been in for so long? No thank you, I do not plan to EVER return to that place. Also, for the record, my husband went in as well and they gave him the same song and dance about the deep cleaning and gingivitis.

He said no thank you to the whole thing and went back to our old dentist who told him that there was absolutely no infection in his mouth and that a deep cleaning was totally unnecessary. I feel like I was ripped off and fed a line of bull. Now I am finding out from a couple of people who used to work for Aspen Dental that they are all about the bottom line, getting as much money out of people as possible and doing a lot of unnecessary work. They should be ashamed of themselves.

Finally saw dentist. Only After I told her I was only there for the chipped tooth she examined it. She could not tell if it was cracked so wanted to schedule me with the endodontist. Then office mgr takes me into office and tells me it will cost $2300 and I had to pay half before she could schedule the appt. How can they quote a price when the dentist did not know if the tooth was cracked or what treatment would be needed???? Needless to say I asked for my X-rays and am getting a second opinion. There is definitely a problem here. Have read many reviews stating the same experience at different locations so this is obviously a company wide issue. Apparently their business plans focus on getting as much $$$ out of you as possible, not on treatment. Based on the multitude of complaints how does the BBB give them an A- rating? If anyone else had problem in Lebanon TN office I think we should get together and get news media involved. This place should not be doing business.

On March 6, 2015 I decided to go ahead and schedule my work for a complete denture set which me at getting 15 teeth removed and an immediate denture inserted afterwards. Now, they want their money up front which I paid 60% of the bill which was 1780.00 and paid the balance 1190.00 the day of the surgery. Here is where the bulk of the problems started.

After the extractions I went in the next day for post op evaluation. ** looked at my extractions site to check to make sure they were healing correcting and she said everything was looking good. I informed her that my immediate dentures would not even stay in my mouth and she decided to do a soft reline on my dentures. Now mind you I had just had 15 teeth pulled and still had stitches in my mouth. I was later informed by another dentist that should not have been done that soon. So after that visit, ** was actually leaving the Johnson City office going to the Nashville office.

This is where I switched over to ** and the first time I saw ** I was in horrible pain I had to go in for an emergency visit (Also, when I called the receptionist informed me I shouldn't be in pain anymore and asked why I was still hurting. This was 5 days post op) because I had developed horrible blisters and was arrogated because I had yet to be able to wear immediate dentures that I paid over $600 for. ** had not addressed any issues dealing with my dentures at this point. She wrote me a prescription for an oral rinse and even after I was sitting there in so much pain and crying it was like an act of congress to get something for the pain so I could sleep. Horrible customer service by both Drs thus far. So I left that day not very confident in the people I had spent so much money on.

I had another app April 3rd 2015 with ** this time they had put down for suture removal and little did they know the suture had fallen out on their own over the past week something else that did not inspire my confidence. I got there and they told me they only had me down for suture removal and if I had concerns about my dentures it would be awhile before I could see **. I said I'll wait after all this is a 45 minute drive there and back home.

So the doctor comes in and assesses the situation and this is when it's brought to my attention that I had too much bone for the denture to fit properly. She informed me I would have to have an Alveoplasty to remove some of the bone. Now, remind you this is the 3rd time a doctor has seen my mouth and dentures before this is brought to my attention. I heard ** whisper to her assailant that it should've have been down when my teeth were extracted and that if doctors don't look for that it could cause issues.

Now is where my frustration has hit its peak. They informed me I would have to pay $1000.00 dollars to have this extra procedure done. When I spoke with the office manager she said this situation has never happened before and I asked her what she planned on doing about it because I was told and quoted one price and now here is an unexpected cost that was never mentioned the other 3 times I had visited this office. So I left that day not paying anything. As I asked the office manager to speak with the doctor about the price and see if they could get a better price considering this was an unforeseen cost. The cost was cut down to 500 the office manager said that's the best she could do.

That brings me to today April 9, 2015. I went in this time for a was bite because they were gonna make me a new set of immediate dentures free of charge and also schedule the Alveoplasty. So, this had to be the worse appointment of all of them. I got there and signed in and waited for like 10 minutes or so and was called back. I got in the chair and the ** came in about 5 or so minutes later. She came in and awe exchanged pleasantries all phony on my part. She looked in my mouth and said she had a impression or mold made from the clay impressions they took the last visit and she needed to get a wax bite from it so she can see where she'll have to remove excess bone during the Alveoplasty.

So the whole time she was doing this she was obviously frustrated and not only that sharing my medical needs with everyone in hear shot including other patients and another doctor that knew nothing of my case. So we were going back and forth trying to get these molds in my mouth so she could get bite impressions. She keep raising her voice to me to bite down harder and harder I told her that's as far as my mouth would go and she got frustrated and sighed every time she had to start over. Every time she went back to make the wax again she made condescending remarks such as "OMG she has one room on her mouth she has too much bone" and "I can't get the mold in right because her mouth is so small.”

Also every time the mold and wax hit my gag reflex she got annoyed and told me that she would have to keep remaking the wax if I don't hold still. Now mind you I'm literally about to vomit but instead of being patient and kind she was rude and annoyed that led the other doctor to come over and inform me that gagging was a psychological thing it was all in my head. I thought seriously did you just say that? So once all that nightmare was over and the mold was finished even after she constantly said “Oh ** my lab guy is not going to like this. He is not gonna like this.” I felt so small and hurt that I chose to work with these types of people who have forgotten that customer service should be first priority.

After I was out of the chair I was lead back to the "money department" where I was informed that the Alveoplasty would cost $660. This was not the agreed upon price and I informed the receptionist that I would not pay that amount and she told me she would have the office manager ** give me a call since she was not there today. As I was sitting there ** came out to say that she would do the best she could to make my dentures "presentable." Wow, this is not something you want to hear from a dentist.

She also said I had a challenging mouth and I told her "I hope you’re up for the challenge." She said it's not that it's a challenge she said I had no room in my mouth and that's when I signed my forms and got up and walked out without looking back at anyone. I'm waiting until I get my permanent denture before asking for a full refund per the contract that's when I can ask. I wish there was something that could be done now. I cringe knowing I have to go back there and possibly get my mouth messed up even further. Please someone send help!

So, as it stands right now- Upper dentures that don't fit right. Lower partial I haven't been able to wear for a year. 3 cavities (one they told me was pretty big a year ago!) A 3 YEAR WARRANTY that seems to be null and void. Money taken from my insurance company for work that was and will not be done and thousands on a dental charge which has been paid the whole year! EVERY LAST PERSON IN THIS OFFICE NEEDS TO BE INVESTIGATED!! They seem to think just because you need to go there for economic reasons that you are an idiot. REPORT these people EVERYWHERE you can. Report them and don't stop until they make good on your agreements or return every last penny they took from you!!

First off, I was upset after seeing that the tooth that got filled, to fill it, they drilled a chunk out of a good tooth next to the bad one to fill bad one and filled both. Recommended a deep cleaning without even measuring the gum lines. Sat down with the manager and she said it’s 267$ per quad. Came to a little over a 1000$. I said that was crazy for a cleaning and they lowered the price to 200$ per quad. I said, let’s do the top left quad in the area I floss smelled bad. I give them 100$ and said I will pay the rest on friday. I still get the same bad smell in the same area and bad taste in my mouth. I will not be paying the remaining amount and I will never go back there again. They didn't even know what a halimeter was. They just want your money and don't care about anything else.

Then, the Dentist came in. He threw my x-rays in my face, quickly and without even being nice about it gave me some vague options that did not really have an end result. When I tried to ask questions I was cut off by him and he just repeatedly kept saying, “don't let the pain choose your treatment”. It was obscure...Like one of those phone recordings.. but this guy was real. In the end it was recommended that the first step of my treatment was to have the 4 impacted wisdom teeth extracted. Now all of this up until then took 3 hours... yes 3 hours. BUT within 15 minutes they had a 3,000 dollar credit line opened in my name and scheduled me for a "Dental Surgeon", whose office was an hour and a half away. This was scheduled for April 1st at 1pm.

On April 1st at 8 am the office of the surgeon called to cancel the surgery and wanted me to drive the hour and a half still... for another consultation. I called the manager from the branch I went to, and asked to have my line of credit closed and that I would be taking my business elsewhere. She asked me to give her some time to see if a surgeon closer could see me today. I waited a half hour, the clerk called me back to say she found a surgeon that is not affiliated with Aspen to see me. I did not ask them to call any 3rd party offices for me, I can do that myself.

At this point I had to be more stern about severing my ties here and stopping the line of credit with Aspen so I could go elsewhere. I was then told that, and please TAKE NOTE OF THIS, apparently they can open the line of credit but they cannot close it. In other words, I haven't even heard from these people yet, and was told all Aspen could do was give me a refund, that I would need to call the credit line and deal with that myself. If you have a choice DO NOT GO TO ASPEN....

I finally go back for my appointment. She worked so fast and so vigorously, parts of my mouth weren't even numb, it was ridiculously painful. There's no way I paid that much money for 20 min of work & there's no way that she did what she was supposed to that fast. She was apparently in a hurry the entire time so much so that she didn't even type out directions on how to use the products I was given for treatment at home. 4 boxes and I have no idea how to use any of it. ASPEN IS A JOKE. Please, never ever make an appointment with them.

Twenty minutes later, the Xray lady, came and told me that the Dr was running 20 minutes late, and she would be in as soon as possible. So I said, "can I get my teeth cleaned while we wait for the Dr." XRay lady said, "you're not scheduled to have your teeth cleaned today. We can see if they have openings later in the day and you can have that done," but this appointment is for the Dr to assess your needs and get your approval." I say... "When I called for this appointment I said Cleaning, and was told I would have to have Xrays. I agreed to the Xrays and the Cleaning, and how you are saying there is no cleaning?" I say... "My insurance will not cover two visits. So, you are saying I cannot get a cleaning unless I scheduled it after the Dr views my Xrays, and I have to pay full price for it?" She said "your insurance should cover the cleaning, but not the Dr appointment."

I felt like I was taken, I called specifically for the cleaning, set up the appointment clearly for a cleaning. No one said, 'you cannot get a cleaning on your first visit.' I am so angry at this. I was also in the office for 1 hour and 20 minutes before the XRay lady told me I was not getting a cleaning. I wanted to speak with the Dr, but she was running late. I told them I would wait the 20 minutes more, but had to leave to make an appointment 40 minutes away. When no one showed up in the twenty minutes, I got up and left. As I was going out the door the receptionist says "Have a nice day." This place is disorganized and it is fraudulently getting customers in the door, and charging them for things that are not what a customer asked for.