Bright Now! Dental Reviews

Nice bright office! To keep you from getting upset with the financial end of things visit another Dental office. They tell you the cost of procedures, you pay it in full. Four months later you get a call asking how you want to pay for the outstanding balance. Very underhanded and it feels like a scam. Beware.

This office is the best!! I arrived there at the office late, but instead of making me an appointment for the following week. David **, DDS took me in and examine my teeth and his staff start working on my teeth. The young lady that was giving me a cleaning her name is Belinda, Hygienist, she was absolutely great. She was gentle, but she’s got the work done and I really appreciate her and not only her there was another young lady and her name is Waunra, Patient Advocate, her Job is to Able to give you the charges for services that what was done there and to contact your insurance of work was done and insurance will let her know the patient amount to pay. Most of all the young lady at the front desk will always greeting you with a smile. This is the lady that makes you feeling welcome at this great office. Her name is Jasmine, Treatment Coordinator. This is the Best place to be! BRIGHT NOW! DENTAL & ORTHODONTICS.

Terrible location!!!! I was told I needed a bunch of work done and that one molar would need to be replaced immediately- but would cost xyz and not need a bone graph.. I move my work schedule around and make it to a 7am appointment with their oral surgeon to be told in fact need a bone graph and it’s going to cost me $300+ than expected. The office manager will say whatever it takes to get you back in- “we are going to work with you & don’t worry about these prices, we can adjust them”. It’s a complete fraud system here- BE AWARE!!!

I was a patient with BND for a few years until I received a statement that showed me my dental insurance would not cover any of my service, and I asked many times about it. It's been several months and the billing lady still hasn't called me back regarding my questions. I also find the lady who deals with making payments rude and doesn't have appropriate customer service skills.

I was very disappointed with Bright Now Dental. I went to my first appt for new X-rays and cleaning my teeth. My X-rays were taken and I was taken to another kiosk where a dentist checked each tooth and informed me I had no cavities. She said a deep clean of my gums would be helpful in the near future. I sat for a minute waiting on a hygienist to clean my teeth but I was dismissed to check out. The lady checking me out handed me a treatment care of $906.50 and that’s after my Tricare retiree insurance! My insurance is excellent and has served me well for 15 years! I decided I will not go back but I need my X-rays which were covered. I called them and explained I needed my X-rays and the person I spoke said they would email them. I didn’t receive them so made two more requests and still nothing. Don’t trust them. I will have to pay for more X-rays which my insurance already paid for. Another dental practice ripping off clients.

Absolute rip off and nothing is explained. I was rushed out door and given a long list of expenses without any diligent insight from any professional perspective. Very disappointed. I would not recommend to anyone.

Promised one price then charged a higher amount. Had partial done and told them trial didn't fit but they said final would. Three months later, it didn't fit and took another three months to get another made. I had to redo all procedures. At the end, doctor had quit and had a fill-in from another office who changed original design I wanted and didn't make sure good fit other than ask if my back teeth touched. She was in hurry as her last day filling in there. They are not like I wanted but after six months I just took. Then I receive a bill in mail for an additional $350 despite being told I was getting a deal and no matter what would not be charged more than what I paid. Total rip-off, steer clear.

The worst customer service as well as the wait time is more than an hour. No matter how many times I complain, every time I visit they made me wait at least an hour or till I reached out to the the manager and yelled. They don’t care about your time and how it is going to affect your schedule. They just book back to back appointments to earn money. Every time they run short staffs. My take is, if you can’t take customers on time then let them know ahead of time.

Great service, fast, helpful, and professional.  I'm changing my review of this place. I feel that they are not organized. Multiple times they had to reschedule for issues with lab product not being ready on time. I tried very hard to not get upset.  They forgot to call the first time then lied saying that they called. I showed them my phone and no incoming calls from them. 

My daughter had three insurances at the time, Medicaid was the third insurance. The office staff informed me that they could only bill two insurances which I was fine with only having the work done that the two insurances would cover. That was until Dr ** insisted that they could bill Medicaid after the two other insurances were exhausted. I was thankful that my daughter could get all the work done that she needed. Then I get a bill for $900. Medicaid, was never billed. During this time I paid $700 out of pocket for a crown which they for some reason billed Medicaid for right away (it was denied due to Medicaid not covering crowns). I reach out to Medicaid and they were never billed for prior services, so I contacted the office who then put through the bill to Medicaid, which was then denied due to “untimely billing.” How is it my fault that they did not bill them timely? During all this time my daughter had 3 root canals and 3 crowns put one….

Worst customer experience I’ve ever had. Charged a cancelled appointment fee three days after the dentist cancelled on me 12 hours in advance of the appointment. My wife had a last minute unexpected and mandatory work travel. Apparently they can cancel wherever they want for whatever reason, but not us. Extremely rude about the whole situation when I tried to be reasonable. Will never go back and encourage everyone I know to do the same

Terrible unprofessional staff. The job they did on my teeth was rushed and look awful. After 2 hours I was just happy to leave and make appointment with another dentist who can hopefully fixed the botch up job done on my teeth. I notified my insurance provider immediately.

The medina, Ohio office only offers orthodontist on Fridays and when the appointments are full there is nothing to do but call again the next Friday and hope you get answered first or it's another Week to JUST get a appointment. Then there are the bills. She handed me a bill for almost $300. I asked why and she took bill, and when I left I owed nothing -- Why??

The customer service is awful. I showed up to the Kennewick building only to discover it was closed. When I called; the receptionist said they were now in Richland. I told her it would have been nice to get a phone call and she rudely stated that I received two texts that said Richland. No address in the texts, no "We've moved." Not impressed. Maybe there's a reason the Kennewick location is closed...

Bait and Switch!!! Be aware of full cost disclaimer. I was given 1 price for an implant and after I agreed and they started, they said it would be an additional $2773. The dentist is good but if you use them be sure you have the grand total before starting any work. I reported them to the BBB and the Company refused to honor the original quote. In every way, this was a bait and switch, and they should be ashamed of doing business this way.

I went to Bright Now in Puyallup WA on 3/4/2024 because of tooth pain. When I left, I had a impression done for a upper plate denture, nothing done for the tooth pain. Received my denture the end of APRIL beginning of May. Denture fell out of my mouth. Again another impression, but the technician who took the impression used only 2 fingers to hold the tray all the while talking to somebody stating that one of her fingers is stronger. End result...centerline off by 1/2 inch, and back teeth were lopsided. They said they could fix them and I would have to come back the first week of June. Were not ready. I received them July 2, still did not fit, and that they could not do anything about it because of the holiday, back again. When I received the next time, the denture had too many back teeth, the bite was wrong and I could not close my mouth. Their solution....JUST GRIND THEM DOWN.

Case 1- treatment: I came to the clinic for regular cleaning and one of my fillings fell off. Hygienist asked doctor to look and without an X-ray he said that it is a lost cause and I need a crown. I wanted to ask for a second opinion as having a crown when I’m 36yo is a bit early. I went to my old dentist in San Jose, she looked at tooth, did Xray and scheduled me to do filling. When she did, it was easy fix that took her 15 mins. No crown needed and tooth is saved. I still can’t believe the level of incompetency and negligence of the doctor at Bright Now Dental.

My wife and I had an appointment on 6/29/24 at the Jamacha Road location in El Cajon for a routine teeth cleaning. When we went for our appointment the business was closed. We never received an apology. We made another appointment for 7/15/2024 for the routine teeth cleaning. The dentist was about a hour late. When my wife finally was taken in for the cleaning the dentist took about 45 minutes taking about a dozen x-rays that were not needed. To top it off they told us it would take 6 to 8 weeks to get approval from our insurance company for the cleaning. This is not true, we received approval for cleaning weeks ago.

I had an oral surgery done back in January and I was told I was going to pay a portion and my insurance would pay the rest. I paid over $1500 after I agreed on what service would not and would cover. About 3 months later I got a surprise bill saying that some services weren’t covered but nothing said was due on my Humana EOB. Bright Now Dental was charging me $800+ saying it was my responsibility. I disputed, opened a case and contacted the department of insurance and even then Humana said I didn’t owe anything. It’s July and bright now has still been bugging me saying they will charge me the $800. I did not agree to this and I will not pay it.

Bright Now! dental in Sandusky OH is incompetent and malicious. My son and I started going to their office in July 2023. February 2024 I was told that my insurance company was rejecting my son's claims. I tried to act as an intermediary between the two but I could not speak to the department that handled the submission of claims to insurance, so I couldn't get the claim number to see why my insurance company rejected it. I paid the bill and submitted the claim to my insurance company. The insurance company paid them. They will not refund my payment. I found out they have been over billing me for cleanings, I should not have had to pay the deductible or for any service.

Was referred to a Bright Now! location in FL for an extraction. Had referral letter with explicit notes. Had xrays forwarded and they had my insurance info for aboutb1 week prior to appt. Waited almost an hour in dental chair for them to tell me I needed to make another appointment as they needed authorization from my insurer. Exam equipment was either rusty or had dried blood on it as well as a hefty layer of dust on dental stand. As I was leaving the staff tried to stop me, as they still were trying to set up another appt. Most disgustingly dirty med office I have ever been to in my 63 years on the planet.

I went in for a cleaning and Xray. Was told I needed more in-depth cleaning even though I was just at the dentist 6 mo ago and the bill was going to be over $1000. After declining that option they refused to clean my teeth but took my money for X-rays and then never gave them. So I paid for nothing and wasted 1.5 hours of my time.

I had a root fracture in a crowned tooth that a different Bright Now location took an xray of and referred me to the Medina location. Dr. Ahmed ** had removed this tooth, placed a bone graft and then placed an implant post, 3 weeks later after my referral only using the xray taken from the last location. During my 2 week followup he took zero xrays after I stated I was in pain and just took his two fingers and wiggled the implant post, looked at it for a second then stated I was healing up well and sent me out the door. My 2 year old could have done what he did at my followup appt.

One of my old crowns popped out and cracked, so I visited Bright Now! Dental in Azusa for a new replacement crown. They told me I also needed to get a crown for another tooth that has never given me any problems, so I trusted them. After shaving down said tooth and putting in a temporary crown, this tooth started giving me pain for the two weeks until my permanent crown. Why would a tooth that has never bothered me now be so painful? My fear is that I'll be on pain medication for months until it heals or gets worse. I've been to other dentists, and this is the second dentistry that my intuition has told me to steer clear of. I will always do my research from now on before I visit a dentist's office.

Simply, was charged $500 at which I should have $0 cost. I asked them what is the charge for? - they have no idea, but to continue to harass me with phone call & paper bills. Customer Service is no help (screwed)

Consumers BEWARE! I want to thank all of you who have posted here. I went to Bright Now Dental last week. I had X-rays done and an examination. I was then told I would need a deep cleaning & scaling and antibiotic dry shots. The previous dentist I went to 6 months ago said nothing of this. However, I had to change dentists because of insurance. I agreed to come back the following week to begin my treatments (costing $700 out of pocket). Then I researched and found this page.

I began going to this dentist in El Cerrito ca in december of 2023, I needed a root canal, and at the time I was in pain. The staff were all very nice and professional. The doctor gave me pain meds as well as **. Pretty normal. My date for the work was not right away as ins issues occurred so a few weeks later called to get a different antibiotic because it wasn't getting better, I was given ** 300mg quantity 30. I took it all as prescribed.

In August 2023, I went to the Castro Valley Bright Now location for some routine dentistry. She attempted to perform a crown on a recessed molar, something published textbooks clearly state is an endodontic procedure. She ground my molar into a bloody exposed nerve that couldn't be saved. I had to get an emergency extraction, which perforated my sinus and requires several more procedures and an implant to repair. This is gross negligence of proper procedure and has left me near $8000 in debt and immense pain. I have at least 2 more procedures and an implant to go through and it's going to be well over $10k to repair what was once a fine and functioning tooth.

Visited dentist to possibly "fix" 2 crowns that were too large, bulky and often made it difficult to eat without biting my lower lip. Dentist agreed, asked if they could be filed down, told they have to be replaced. Dentist also told me to change another crown that was 50 years old and not a problem to me, however, he stated it should be changed at this time. So now 3 crowns. My insurance was discussed at length and my co-pay with printouts of charges by the technician who showed me on the computer the coverage and what my co-pay would be (this I paid). I agreed although did mention I needed to know if insurance covered their part, was told, "Yes, no problem, you have good insurance."

I’ve had the worst experience ever with this company! I went in to get dentures. I started this process in May & now it’s Nov & it’s not complete yet. I have been in many times now. They removed teeth & put temp crowns in remaining teeth. I’ve had multiple impressions. They did what I thought was a final fit for my dentures then my next appt I thought I would get everything done. They canceled 2 times after that because they said my dentures were not back from the lab. Then they canceled the 3rd appt because the dentist is in Chicago because of her appendix. All 3 appt’s were canceled the day of my appt’s at the last minute. The dentist is still in Chicago, so I I went in for my last appt & they gave me my top denture. It does not fit & is hurting my gums. Now my next appt isn’t until 12/7. Had I not been so far into this journey with them I would of gone somewhere else! They also don’t return phone calls!