Bright Now! Dental Reviews

Simply, was charged $500 at which I should have $0 cost. I asked them what is the charge for? - they have no idea, but to continue to harass me with phone call & paper bills. Customer Service is no help (screwed)

Consumers BEWARE! I want to thank all of you who have posted here. I went to Bright Now Dental last week. I had X-rays done and an examination. I was then told I would need a deep cleaning & scaling and antibiotic dry shots. The previous dentist I went to 6 months ago said nothing of this. However, I had to change dentists because of insurance. I agreed to come back the following week to begin my treatments (costing $700 out of pocket). Then I researched and found this page.

I began going to this dentist in El Cerrito ca in december of 2023, I needed a root canal, and at the time I was in pain. The staff were all very nice and professional. The doctor gave me pain meds as well as **. Pretty normal. My date for the work was not right away as ins issues occurred so a few weeks later called to get a different antibiotic because it wasn't getting better, I was given ** 300mg quantity 30. I took it all as prescribed.

In August 2023, I went to the Castro Valley Bright Now location for some routine dentistry. She attempted to perform a crown on a recessed molar, something published textbooks clearly state is an endodontic procedure. She ground my molar into a bloody exposed nerve that couldn't be saved. I had to get an emergency extraction, which perforated my sinus and requires several more procedures and an implant to repair. This is gross negligence of proper procedure and has left me near $8000 in debt and immense pain. I have at least 2 more procedures and an implant to go through and it's going to be well over $10k to repair what was once a fine and functioning tooth.

Visited dentist to possibly "fix" 2 crowns that were too large, bulky and often made it difficult to eat without biting my lower lip. Dentist agreed, asked if they could be filed down, told they have to be replaced. Dentist also told me to change another crown that was 50 years old and not a problem to me, however, he stated it should be changed at this time. So now 3 crowns. My insurance was discussed at length and my co-pay with printouts of charges by the technician who showed me on the computer the coverage and what my co-pay would be (this I paid). I agreed although did mention I needed to know if insurance covered their part, was told, "Yes, no problem, you have good insurance."

I’ve had the worst experience ever with this company! I went in to get dentures. I started this process in May & now it’s Nov & it’s not complete yet. I have been in many times now. They removed teeth & put temp crowns in remaining teeth. I’ve had multiple impressions. They did what I thought was a final fit for my dentures then my next appt I thought I would get everything done. They canceled 2 times after that because they said my dentures were not back from the lab. Then they canceled the 3rd appt because the dentist is in Chicago because of her appendix. All 3 appt’s were canceled the day of my appt’s at the last minute. The dentist is still in Chicago, so I I went in for my last appt & they gave me my top denture. It does not fit & is hurting my gums. Now my next appt isn’t until 12/7. Had I not been so far into this journey with them I would of gone somewhere else! They also don’t return phone calls!

I will be switching dentists after these horrible experiences. I got cavities filled at Bright Now! and have suffered from quality issues since. I asked the dentist to confirm that I need the original cavities looked at due to not being able to flossy between. The dentist confirmed that I need to get it fixed and I was told that someone would be reaching out with an answer for how to address the quality issue. A month passed and I didn't receive any follow up about the inquiry. Today I called as was told "we are so understaffed right now it's unrealistic to expect a timely response". They have admitted to not being resourced well enough to provide quality care.

The office staff, Justine and Brittany were very professional, helpful and friendly today when I came in for my teeth cleaning. Jill, the hygienist was very thorough and quick. She did a good job. I took advantage of the sale and got an oral cancer screening for only $10.00! All was good. The dentist was also very thorough and took his time. Truly a good dental experience.

Did nothing but sucked up my free insurance. If you're in pain find somewhere else to go, they just made a appointment for a tooth extraction for a dentist that is on "vacation" for a whole month while I sit in pain. WOW

I have had issues since I started with them, but I overlooked/accepted that because they are the only dental office in my dental plan; so I really tried to make it work. I would like to point out that the actual dentists seem fine and the orthodontist is wonderful, though not readily available since he is only in on Mondays. HOWEVER, the office staff just keeps repeating rules and doesn't try to find a solution. They base everything on "company policy" with no regard for any specific situation. I find it unprofessional. Also, a bit rude. I think they have too many patients as they cannot accommodate the ones they have. In my opinion, it shouldn't take 6+ months to schedule a cleaning for an existing patient in their orthodontic program. I don't think that is even healthy.

This place is the worst. My wife and I had dental work done there and we both had issues with just about everything they did. We had to go back to have rework done many times. The final straw for me was a crown that had to be replaced that they had previously done poorly and they gave me the price beforehand. I had the work done and paid them in full as soon as they completed it. Approximately a year later they send me a bill for $478. After speaking with them, they told me that the insurance company wouldn't cover their share of the crown. I called the insurance company and they told me the reason was because not enough time had passed from the original crown. They also said Bright Now Dental never got the crown pre-authorized and if they did, they would have known it wouldn't be covered. Also, I could have waited a month and enough time would have passed and insurance would have covered it.

My wife had some work done by Dr. ** in Roseville, she had a crown and within few weeks she started with terrible pain that lasted months, when she was seen at Sacramento's clinic they did xrays and saw she needed root canal, so they did the root canal over the crown and within a few months she was seen again in Sacramento clinic. The Dr who saw her told her that she needed a new crown, that the one that Dr. ** did was bad work and so she got a new crown, and so now we are being charged $685.90 for a mistake the Dr did. If it was their mistake we shouldn't be charge.

I had my first appointment at Bright Now! Dental this morning and I can guarantee that this will be my last visit. I have been to many doctors and dentists over the years and this visit took the cake for being the most bizarre, uncomfortable experience I have ever had. Importantly, my appointment was scheduled for 11:00 AM and at 1:00 PM, I was still waiting to see a dentist. By time I left, nearly half of my day was wasted. While this was inconvenient, it was not as terrible as the treatment I received. The dentist was very impersonal. He never introduced himself or apologized for the long wait, but got straight to looking in my mouth and spent about 5 total minutes doing an exam. Horrible bedside manner.

First, when you call them, they never answer. If you leave a message, they never call you back... Second, when you arrive for your appointment, they are always late at least 20-30 minutes. Third, they try everything to upsell and overcharge you. Fourth, I was never happy with their treatment. Finally, despite I had family dental insurance, we kept receiving extra invoices or request to pay. I had to show them that it was covered by my insurance. Anyway, I now left and I would NOT recommend Bright Now Dental to anyone...

Have used them for dental work from about 3 years at Tacoma WA location. Their dental work is fine but their staff is careless. They have been doing unnecessary repeated X-rays which most dental insurance plan covers one time per year and try to claim it from insurance, which insurance will deny. Then at end of year they will send you a bill as insurance didn’t paid. It have happen twice to me. I have been there for just normal dental cleaning and they will repeat Xray even when they already have it from last visit and is good for 1 year. I have other family member using Puyallup location, they never had this issue with them. I even called them and trying to find why they are sending me bill when it’s their fault, they will just say sorry. It’s just $40- $50 dollars but if they have been doing this to large number of customer it could be in thousands of dollars. I will avoid them in future for any dental work.

I would never recommend this office to anyone. I spent over an hour getting fitted for a partial, was told it would be ready in two weeks. A day before I was suppose to pick up the partial they called to say, they need to take another sample and wait another two weeks. I cancelled the whole thing, went to another dentist the same day and had a partial 4 days later. When I called to ask about the refund, I was told it could take up to 4 months, it’s been almost two months and still no refund. Besides horrible service, they don’t seem too concerned refunding your money. I wouldn’t recommend this office to anyone.

The dentist has done some fillings that had overhang and left a gap at the gum line causing bacteria to reach the root of the tooth. This is one of my front teeth so emotional distress and my appearance and self-esteem. I have had 4 ear infections due to the night guard I purchased for full price. After visiting the dentist about the overhang she decided to not see me anymore after reassuring me the overhang was fine. I paid for dental work ahead of time and cannot get a hold of them to get that refunded. Terrible dentist she is and just sad.

Last month I went to Bright Now! Dental in Silverdale, WA to have two teeth pulled and one prepped for an implant. I chose to be sedated during the process. Upon waking I was helped into a wheelchair and taken out to my friend's car. Before we pulled out of the parking lot I looked into the visor mirror to find that I had blood caked all over my mouth and also my tongue... No gauze placed in either place where a tooth was pulled. I had to rinse my mouth several times in the car to get rid of the blood and also had to prep gauze pieces to be put in the places where the teeth were pulled.

I am writing today as I was as I was taken advantage of, because of my age by Bright Now! Dental in Lake Elsinore, CA. I had dental work done last year that was completed in Sep 2020. Before anything was done, I gave Bright Now! Dental in Lake Elsinore all my Insurance Information so they could check out what was covered and all the terms necessary to complete any work needed. They called me back about 1 week later advising me what could be performed during that calendar year 2020. It was decided to do 2 deep cleanings, 1 crown and extract 1 tooth. All the planned work was completed and I paid my portion bringing the total I owed to zero.

Bright Now Dental at 9230 W Northern Ave #106, Glendale, AZ 85305. Please, please, PLEASE DO NOT GO THERE!!! I started going there in 2017 and had a bad feeling about their services. I give them a chance and everything was good until today. I had an emergency appointment due to the crown being fallen off, again and was in the shock of my life. I'm hard of hearing individual and couldn't hear well. I was informed that I had a debt of nearly, 800 dollars, placed on the collection, and denied service.

When I retired, I decided to use some of my hard earned savings to take care of my teeth. I chose Bright Now Dental! because it was conveniently located. The dentist was most unwelcoming, and I couldn't believe the shoddy workmanship of this man! The temporary crowns were of poor material; kept breaking and coming off, even though I was gentle while awaiting the permanent crowns. The lab sent the incorrectly sized crown twice. I could go on... Suffice it to say that, I did not get my money's worth, and I'll NEVER go there again.

If you are looking for a reputable company, do not go here!! They are not known for their excellent service in the dental field! They are very defensive and do not care about the customer! After waiting 3 hours, they never apologized and were very nasty to me and to other customers!!! I was going to be late for a very important appointment for my 94 year old dad and I had to drive 2 hours to get him there! There was no remorse on their part and their bedside manner stinks!!!

Everyone there is so Professional and easy to Communicate with. It was my first office visit and I was so impressed. The Xray Tech, Hygienist, and the Doctor were all great. I can't wait till my next appointment. Highly Recommended.

Had 2 visits to this practice. The doctor was competent but the man agent was rude and after verifying my insurance said I was not covered and demanded payment in full at each visit. They filed claims to my insurance company, got paid and kept my money as well. After talking with them for several months, I still have not been refunded. Their main c/S said they would follow up but did nothing. My insurance company tried talking with them and was told it was resolved or not is being reviewed and/or audited and would be 2 weeks. They still haven't refunded my money after 4 months. This is fraud and would recommend avoiding this company to everyone.

10/01/20 - Hillsboro office - Dr. ** - administered ** with ** - and he hit left side of my tongue. I had broke a filling and need a cap. It felt like my tongue was electrocuted - extreme pain - then frozen cold feeling - however Very sore - for 3 days. I got sick - hyperventilated - dizzy - left the office feeling like I was going to pass out. (They did ask if I was ok at the front desk told them I did not feel well.) Called my bank to cancel debit card transaction and called Manhattan to dispute claim if presented. Horrible experience!! Had a very hard time driving home over 2 hour drive - having to stop several times with diarrhea. They called me- and I told them I was not coming back. 10/13/20 talked with Jennifer ** -office manager - read my documentation of the day I had written- she said we would have to start over. Now they have billed my insurance - which is not completed.

This is NOT A CO-PAY I'm complaining about. I am complaining because they are charging everyone $10 per visit for their protective gear. That is not a patient's responsibility. I have to buy gear as well!!! Totally uncalled for!! Gouging the customer!!

I WAS Sent To this Dentist by my Insurance Company. The Office Personnel Can't be trusted, Reason What is covered 100% They will pad the right up and then get you to sign for things that will not be explained to you so therefore you will have a surprise bill. There Is no other way to say this is theft of seniors during a pandemic.

I have been a consumer of this business over 20 years and it's been horrible service at every branch I've used during this time. It's my insurance company provider so I've been stuck. The worst office is the Sacramento Watt office and the corp office is none the better. I had finance and paid for a bridge and it still has to be installed or replaced years after. I had to call them to see about installation and a refund. I have filed complaints with corporate office Newport Dental and nothing. They refer you back, I have had few conversations with the ever changing office management who fails to respond or call you back. I simply asked after years to mail my product or refund my money. My latest attempt was end of July and I'MMM still waiting on a call. My tooth was and still bothers me and when I mentioned it to them when prepping it they ignored me.

Called to make an appointment for my husband who had an infected tooth that needed to be pulled. They got us a next day appointment. They assured me they could do it. My husband goes in. They do x-rays and the dentist comes in. She tells him, "We are going to get you feeling better." She pokes at his tooth and then tells him to go wait in the waiting area. A receptionist comes and tells him, "Our dentist can’t pull teeth." We tried to find a dentist who can but no luck. They gave him no antibiotics or pain medicine or anything. This place is an insurance scam. Never taking anyone there ever. Now my poor husband has to wait until Monday at 2:30 for an actual appt with a different place. No thanks to Bright Now! Thanks for nothing! Going to call and put in a complaint with our insurance.