Bright Now! Dental Reviews

I will be switching dentists after these horrible experiences. I got cavities filled at Bright Now! and have suffered from quality issues since. I asked the dentist to confirm that I need the original cavities looked at due to not being able to flossy between. The dentist confirmed that I need to get it fixed and I was told that someone would be reaching out with an answer for how to address the quality issue. A month passed and I didn't receive any follow up about the inquiry. Today I called as was told "we are so understaffed right now it's unrealistic to expect a timely response". They have admitted to not being resourced well enough to provide quality care.

The office staff, Justine and Brittany were very professional, helpful and friendly today when I came in for my teeth cleaning. Jill, the hygienist was very thorough and quick. She did a good job. I took advantage of the sale and got an oral cancer screening for only $10.00! All was good. The dentist was also very thorough and took his time. Truly a good dental experience.

Did nothing but sucked up my free insurance. If you're in pain find somewhere else to go, they just made a appointment for a tooth extraction for a dentist that is on "vacation" for a whole month while I sit in pain. WOW

I have had issues since I started with them, but I overlooked/accepted that because they are the only dental office in my dental plan; so I really tried to make it work. I would like to point out that the actual dentists seem fine and the orthodontist is wonderful, though not readily available since he is only in on Mondays. HOWEVER, the office staff just keeps repeating rules and doesn't try to find a solution. They base everything on "company policy" with no regard for any specific situation. I find it unprofessional. Also, a bit rude. I think they have too many patients as they cannot accommodate the ones they have. In my opinion, it shouldn't take 6+ months to schedule a cleaning for an existing patient in their orthodontic program. I don't think that is even healthy.

This place is the worst. My wife and I had dental work done there and we both had issues with just about everything they did. We had to go back to have rework done many times. The final straw for me was a crown that had to be replaced that they had previously done poorly and they gave me the price beforehand. I had the work done and paid them in full as soon as they completed it. Approximately a year later they send me a bill for $478. After speaking with them, they told me that the insurance company wouldn't cover their share of the crown. I called the insurance company and they told me the reason was because not enough time had passed from the original crown. They also said Bright Now Dental never got the crown pre-authorized and if they did, they would have known it wouldn't be covered. Also, I could have waited a month and enough time would have passed and insurance would have covered it.

My wife had some work done by Dr. ** in Roseville, she had a crown and within few weeks she started with terrible pain that lasted months, when she was seen at Sacramento's clinic they did xrays and saw she needed root canal, so they did the root canal over the crown and within a few months she was seen again in Sacramento clinic. The Dr who saw her told her that she needed a new crown, that the one that Dr. ** did was bad work and so she got a new crown, and so now we are being charged $685.90 for a mistake the Dr did. If it was their mistake we shouldn't be charge.

I had my first appointment at Bright Now! Dental this morning and I can guarantee that this will be my last visit. I have been to many doctors and dentists over the years and this visit took the cake for being the most bizarre, uncomfortable experience I have ever had. Importantly, my appointment was scheduled for 11:00 AM and at 1:00 PM, I was still waiting to see a dentist. By time I left, nearly half of my day was wasted. While this was inconvenient, it was not as terrible as the treatment I received. The dentist was very impersonal. He never introduced himself or apologized for the long wait, but got straight to looking in my mouth and spent about 5 total minutes doing an exam. Horrible bedside manner.

First, when you call them, they never answer. If you leave a message, they never call you back... Second, when you arrive for your appointment, they are always late at least 20-30 minutes. Third, they try everything to upsell and overcharge you. Fourth, I was never happy with their treatment. Finally, despite I had family dental insurance, we kept receiving extra invoices or request to pay. I had to show them that it was covered by my insurance. Anyway, I now left and I would NOT recommend Bright Now Dental to anyone...

Have used them for dental work from about 3 years at Tacoma WA location. Their dental work is fine but their staff is careless. They have been doing unnecessary repeated X-rays which most dental insurance plan covers one time per year and try to claim it from insurance, which insurance will deny. Then at end of year they will send you a bill as insurance didn’t paid. It have happen twice to me. I have been there for just normal dental cleaning and they will repeat Xray even when they already have it from last visit and is good for 1 year. I have other family member using Puyallup location, they never had this issue with them. I even called them and trying to find why they are sending me bill when it’s their fault, they will just say sorry. It’s just $40- $50 dollars but if they have been doing this to large number of customer it could be in thousands of dollars. I will avoid them in future for any dental work.

I would never recommend this office to anyone. I spent over an hour getting fitted for a partial, was told it would be ready in two weeks. A day before I was suppose to pick up the partial they called to say, they need to take another sample and wait another two weeks. I cancelled the whole thing, went to another dentist the same day and had a partial 4 days later. When I called to ask about the refund, I was told it could take up to 4 months, it’s been almost two months and still no refund. Besides horrible service, they don’t seem too concerned refunding your money. I wouldn’t recommend this office to anyone.

The dentist has done some fillings that had overhang and left a gap at the gum line causing bacteria to reach the root of the tooth. This is one of my front teeth so emotional distress and my appearance and self-esteem. I have had 4 ear infections due to the night guard I purchased for full price. After visiting the dentist about the overhang she decided to not see me anymore after reassuring me the overhang was fine. I paid for dental work ahead of time and cannot get a hold of them to get that refunded. Terrible dentist she is and just sad.

Last month I went to Bright Now! Dental in Silverdale, WA to have two teeth pulled and one prepped for an implant. I chose to be sedated during the process. Upon waking I was helped into a wheelchair and taken out to my friend's car. Before we pulled out of the parking lot I looked into the visor mirror to find that I had blood caked all over my mouth and also my tongue... No gauze placed in either place where a tooth was pulled. I had to rinse my mouth several times in the car to get rid of the blood and also had to prep gauze pieces to be put in the places where the teeth were pulled.

I am writing today as I was as I was taken advantage of, because of my age by Bright Now! Dental in Lake Elsinore, CA. I had dental work done last year that was completed in Sep 2020. Before anything was done, I gave Bright Now! Dental in Lake Elsinore all my Insurance Information so they could check out what was covered and all the terms necessary to complete any work needed. They called me back about 1 week later advising me what could be performed during that calendar year 2020. It was decided to do 2 deep cleanings, 1 crown and extract 1 tooth. All the planned work was completed and I paid my portion bringing the total I owed to zero.

Bright Now Dental at 9230 W Northern Ave #106, Glendale, AZ 85305. Please, please, PLEASE DO NOT GO THERE!!! I started going there in 2017 and had a bad feeling about their services. I give them a chance and everything was good until today. I had an emergency appointment due to the crown being fallen off, again and was in the shock of my life. I'm hard of hearing individual and couldn't hear well. I was informed that I had a debt of nearly, 800 dollars, placed on the collection, and denied service.

When I retired, I decided to use some of my hard earned savings to take care of my teeth. I chose Bright Now Dental! because it was conveniently located. The dentist was most unwelcoming, and I couldn't believe the shoddy workmanship of this man! The temporary crowns were of poor material; kept breaking and coming off, even though I was gentle while awaiting the permanent crowns. The lab sent the incorrectly sized crown twice. I could go on... Suffice it to say that, I did not get my money's worth, and I'll NEVER go there again.

If you are looking for a reputable company, do not go here!! They are not known for their excellent service in the dental field! They are very defensive and do not care about the customer! After waiting 3 hours, they never apologized and were very nasty to me and to other customers!!! I was going to be late for a very important appointment for my 94 year old dad and I had to drive 2 hours to get him there! There was no remorse on their part and their bedside manner stinks!!!

Everyone there is so Professional and easy to Communicate with. It was my first office visit and I was so impressed. The Xray Tech, Hygienist, and the Doctor were all great. I can't wait till my next appointment. Highly Recommended.

Had 2 visits to this practice. The doctor was competent but the man agent was rude and after verifying my insurance said I was not covered and demanded payment in full at each visit. They filed claims to my insurance company, got paid and kept my money as well. After talking with them for several months, I still have not been refunded. Their main c/S said they would follow up but did nothing. My insurance company tried talking with them and was told it was resolved or not is being reviewed and/or audited and would be 2 weeks. They still haven't refunded my money after 4 months. This is fraud and would recommend avoiding this company to everyone.

10/01/20 - Hillsboro office - Dr. ** - administered ** with ** - and he hit left side of my tongue. I had broke a filling and need a cap. It felt like my tongue was electrocuted - extreme pain - then frozen cold feeling - however Very sore - for 3 days. I got sick - hyperventilated - dizzy - left the office feeling like I was going to pass out. (They did ask if I was ok at the front desk told them I did not feel well.) Called my bank to cancel debit card transaction and called Manhattan to dispute claim if presented. Horrible experience!! Had a very hard time driving home over 2 hour drive - having to stop several times with diarrhea. They called me- and I told them I was not coming back. 10/13/20 talked with Jennifer ** -office manager - read my documentation of the day I had written- she said we would have to start over. Now they have billed my insurance - which is not completed.

This is NOT A CO-PAY I'm complaining about. I am complaining because they are charging everyone $10 per visit for their protective gear. That is not a patient's responsibility. I have to buy gear as well!!! Totally uncalled for!! Gouging the customer!!

I WAS Sent To this Dentist by my Insurance Company. The Office Personnel Can't be trusted, Reason What is covered 100% They will pad the right up and then get you to sign for things that will not be explained to you so therefore you will have a surprise bill. There Is no other way to say this is theft of seniors during a pandemic.

I have been a consumer of this business over 20 years and it's been horrible service at every branch I've used during this time. It's my insurance company provider so I've been stuck. The worst office is the Sacramento Watt office and the corp office is none the better. I had finance and paid for a bridge and it still has to be installed or replaced years after. I had to call them to see about installation and a refund. I have filed complaints with corporate office Newport Dental and nothing. They refer you back, I have had few conversations with the ever changing office management who fails to respond or call you back. I simply asked after years to mail my product or refund my money. My latest attempt was end of July and I'MMM still waiting on a call. My tooth was and still bothers me and when I mentioned it to them when prepping it they ignored me.

Called to make an appointment for my husband who had an infected tooth that needed to be pulled. They got us a next day appointment. They assured me they could do it. My husband goes in. They do x-rays and the dentist comes in. She tells him, "We are going to get you feeling better." She pokes at his tooth and then tells him to go wait in the waiting area. A receptionist comes and tells him, "Our dentist can’t pull teeth." We tried to find a dentist who can but no luck. They gave him no antibiotics or pain medicine or anything. This place is an insurance scam. Never taking anyone there ever. Now my poor husband has to wait until Monday at 2:30 for an actual appt with a different place. No thanks to Bright Now! Thanks for nothing! Going to call and put in a complaint with our insurance.

This is the worst dentist I have ever been to. Went in to have a chip fixed on my front tooth and the dentist put bonding material on my porcelain front tooth. It fell off the next day. Came to discover that you cannot put bonding material on a porcelain tooth. I was told I would get a refund and this has not happened. The office manager has treated me very poorly both in voice communication and not extending me a full refund. She wants me to pay for an examination this, in my opinion, incompetent dentist did. I had NO confidence in his exam. Office manager very rude, very nasty. All I can say is with so many dentists to choose from in Fredericksburg, VA, in my opinion, RUN do not walk away from this practice and the terrible customer service and attitude from the office manager.

I DO NOT RECOMMEND BRIGHT NOW! DENTAL AT ALL TO ANYONE EVER -- Why? I called to make an appointment for a disabled veteran who is on MediCare -- my first question was "do you take MediCare" -- I was told yes and so I made the appointment which was 2 weeks out. My veteran friend needs a tooth removed and is in a lot of pain, so 2 weeks seemed a long time to wait. As we waited, I received several texts and emails and even a phone call reminding me of the appointment.

Avoid in Port Richey. The most horrible experience at a dentist office. Not allowed in the front door. Told I had to wait in my car for 15 minutes in the heat off and on with the air condition. Never brought out my paperwork that they promised. Turned me away when I said that I didn't think that they were very good Dental office. Two employees came to the front door and screamed at me for standing on a public sidewalk with my mask on waiting for my paperwork as a new patient. I did what I was told to do. They turned me away after having an appointment for one week. They didn't recognize that I had an appointment, did not ask my name. Simply told me they didn't want me in their office because I used the word d a m not real sp. I believe I was discriminated. I am a disabled person who has trouble walking and they saw me going in and out of my car from the parking lot. The Tampa offices are wonderful.

My experience was horrible and after 2 years and a couple of thousands of dollars all of a sudden Dr. ** states that "she couldn't help me" with my dental needs. Their products were lousy breakaways. Everything they made was a disaster. If they couldn't help me she should have told me that before the money and pain. Don't forget tears. I wish I could give it no stars. Bright Now! Dental could not provide me with the type of service that I really needed. I am afraid the dental profession has done nothing for me but take my money and it's not the first time.

Very rude front office team at the North Olmsted Office!! I had my teeth cleaned with this office yesterday. I have Medicare Dental Insurance and my copay should have been only $5. When I was presented with the bill, I was asked to pay an additional $78. Total was $83 including my copay. They claim that they gave me 50% discount, which sounded odd to me. The dentists and the hygienist were friendly and pleasant.

Told to come early. We arrived early. Sat here for an hour after original appointment time. Asked window how much longer. They told me 15mins. We were here for 1 1/2 hrs before being seen. My daughter was supposed to be seen right after my son. Cancelled her appointment and mine that was supposed to be in two days. Horrible!

I had implants done. They keep my appointment when extracting teeth and surgical implants. After healing 4 months from surgery, it turned into a total nightmare. My first appointment after recouping from surgery was scheduled 2 weeks away. The DAY OF my appointment they called and said they had to cancel and then rescheduled me another 2 weeks later. I went in to get the go ahead because all looked well. Had to make another appointment to measure caps.

Horrible experience. Been there with all the family members, for 2 years. They screw up with the insurance, and after 10 months, asked me for money. They make you sign a document where it states that you are personally liable, if the insurance doesn't pay, so legally my hands were tied. The insurance refused payment because they said the procedure wasn't needed. BrightNowDental, didn't appeal, and charged me instead. I paid the bill, but they lost all of my family members as customers, and I will tell the story in every public place possible. STAY AWAY from this place.

This dental operation is a joke, totally unprofessional. Routinely make patients wait for more than 2 hours for a yearly exam and will not allow a cleaning appointment without an exam first. Wasn't just my experience, four other people waiting in the waiting area for 2 plus hours each for the same issue; several left, as did I, and will schedule with a dentist elsewhere. Save your time and money (as it will surely be wasted) and go somewhere else.

I have been a client of Bright Now Dental for a number of years. They have completed adequate routine cleanings. Recently They recommended 2 crowns to cracked molars. The 1st temporary Crown was completed on 10/29/19 and cracked 1 day later. I returned to Bright Now on 11/1/19 to have a 2nd Temp. Crown completed. This Crown cracked as well shortly after leaving the office. I called Bright Now on 11/2/19 and left work early to have the Temp. Crown replaced for a 3rd time.

Being new to the area, I went to Bright Now Dental in Crystal River, FL. I didn't have any issues, I just needed to get a cleaning. They advised me that I needed a "deep cleaning" (whatever that means). I was charged close to $600, which was the price using their dental discount plan which cost $79. I don't know what they deep cleaned, as I had at least 2 teeth that I could see still had tarter on them. I will never go to another dental chain again. Way too expensive for what you receive.

I was at the Huber Heights office located in the Dayton, OH area. I went in after waiting about 8 weeks for a following up appt. for a procedure needed to be done prior before my root canal because of the space for the teeth needed to be widen. After a canceled appt. on their behalf they made a Sunday appt. I agree after waiting a while. I was told all I need to pay was my co-pay which was paid prior on another service. I have two insurance coverage which help with the expensive of paying hundreds of dollars for dentist work. Well for one the Dentist stuck me with a needle without numbing me with the gumming numbing solutions that is usually pink stuff place on your gums.

I took my son to the Bright Now dental clinic on North Dale Mabry for his 6-month cleaning and dental check-up. He had not been there in 14 months. When we got there we were told the dentist did not come into work but that he can still get his cleaning. After waiting an hour he came out, told me his gums hurt. Harry when I asked why the office manager said that they had to do a scaling of the gums. She asked him if they numbed it and he said no. I asked why he did not have the cleaning that he was there for and she said that's he needed the scan Lee done first. I was in shock they did something without asking my permission. Perry she took a payment of $55 and I left. When I talk to my son that night he said they gave him the authorization to treat form to sign. He's only 15 years old.

My daughter was getting a braces done at Bright Now! Dental in Beaverton Oregon office and the cost upfront without insurance was $2,910 which I paid in full. She was schedule to have the braces off in 13 months and Dr. Matthew ** screw up overtiting with the rubber bands and her tooth was shifting left. He apologies and offers to correct it but my daughter need to continue to wearing it for the next 6 months. Finally, she has it off and wasn't happy with it because of the front teeth gaps which he try to correct multiple times and fails. My daughter finally gave up on it. His office then sending me a statement of $500 but not sure what's for when I called the billing office. I then called and ask to speak with him but he decline. I then looked up under charge and claims with my healthcare insurance and saw that they have been billing Aetna since days one for unknown services... Stay away from this scams artist!

If you need any type of bonding re-done...DO NOT GO TO ANY OF THE BRIGHT NOW OFFICES. I was made to go to 3 different locations just to find a Dentist that would re-do my bonding which take maybe 20 minutes to do. NONE of these Dentist would do it. I have it done every 10 years or so. All they said was that they would do crowns or veneers. $600.00 a tooth up to $1200.00 for veneers. Just for 4 front teeth???? RUDE and money hungry, is what these dentist are. So unless you have $1000.00's of dollars you cannot get a simple procedure like re-doing BONDING by any of these dentist.

My husband came in for a checkup. He was having NO issues at all. He was told he needed a deep clean and 5 fillings replaced. So he went ahead and paid $873 with insurance. Now he is in severe pain and has been since he went. So now apparently he needs a root canal on one of the fillings that the dentist replaced which again never caused ANY issues. So now we are told that he will have to pay another $900 for a root canal when all he wanted was a checkup. This place is a HUGE RIPOFF! If you have money to waste knock yourself out. We are waiting for a liver transplant and don't have any money for this. Now we either pay nearly another thousand dollars to fix something that wasn't even a problem. Awesome, thanks!

We made an appointment for an exam and cleaning. My husband took time off being told he could get both same day. We get to the appointment and are told he can only get the exam today! The whole reason for the appointment was for the cleaning. Terrible customer service. Front desk lady said “The appointment line always tells people that but it’s not true”. Are you kidding me??? What a joke.

Unsatisfactory Bridge Work. I have dealing with the Satellite Beach office for 2 years now trying to get a bridge completed that actually fits. I have learned now that my mouth was not adequate for a Bridge, but was advised and completed by a dentist no longer there. Now, I am being told by the office manager that the notes say that I agreed to do this treatment. I would have NEVER spent $6000 of my money for such a device that would not work. I am now being told to "make this right", I need to pay additional expenses out of my pocket. Wondering how GEHA who paid so much towards this would handle the situation.

I called Bright Now dental April 4 and made an appointment for 12 PM on April 26th at the Denver Colorado downtown office at 1955 Arapahoe St. I even got a text yesterday confirming the appointment. Today I called the office to find out how to access free parking. To my surprise when I called I was told I do not have an appointment today. When I told them the above information; I was told they don't know really what happened. Had you trust a company that can't even make an appointment with a dental operation? This is horrible customer service.

Terrible, terrible service!!! My daughter had appointment for a cleaning, that was made 6 months in advance. We received 3 notifications to confirm her appointment at the time it was suppose to be. We arrived at the office on time. The office wasn’t even opened. Unbelievable! Really? Sometime in the last 6 months the office hours changed. So why no phone call? Why no notice at all?

They put an intradental camera wand in my mouth that was laid on the counter behind the keyboard in a dust pile and only wiped it with dry gauze in April 2019. They delivered a crown and filed it down to the metal and want another try to get it right instead of a refund. Pulled an infected tooth that should have been done by a surgeon, took over an hour, felt it all then had additional surgery somewhere else to get root tips that were left in 2017.

I didn’t get any call as I was promised, our experience with Bright Now Dental was not as we had since we move there, her doctor for the braces left and we never been told he is not there anymore! My daughter had a New Doctor for few times and he suddenly decided to remove her braces saying she didn’t brush her teeth!! BRACES WAS PAID WITH THE CREDIT, after dispute the credit (was paid for service didn’t get rendered and completed!!) this affected my credit and my daughter braces was left and didn’t get removed because manager insist to pay more??? Then it can be removed.

I have been going to this office for 8 years. Have spent thousands of dollars at this office located at 27066 Us 19 Clearwater FL. I never had a problem until April 3/2019. I made an appt. to have my bridge temporarily re-glued (they put this bridge in less than 3 years ago cost over $3000.00), was told to come in at 8:00 A.M. and it would only take a few minutes. I showed up. Was taken about 30 minutes later. The person who was doing this did not have a clue what I was there for. She wanted to take X-rays and when I tried to tell her, some other nasty lady yells from the next cubicle. She is new, were teaching her and when I tried to tell her she bit my head off.

This office engages in unfair billing practices. They do work not covered by insurance companies without getting approval from the patient and then bills you for those services. I have refused to pay for those charges and now it has gone to a collection agency. I have provided correspondence twice with no response. I am now submitting complaint with Department of Consumer Affairs.

For 6+ months now I was told by the staff at Bright Now that they would take care of everything for my 17-year-old daughter who needs her wisdom teeth extracted. I called and called and Heather kept saying, "We're working on it." It is now 8 months and nothing, nada. I even called the district manager who was away on vacation over Christmas and he never returned my call. This place is nonsense, stay away!

I have been receiving orthodontic treatment for the last couple months. One of my brackets broke. I waited two weeks to have it fixed. I have my appointment day. I waited 2 1/2 hours for my turn. I usually have an assistant working on my mouth. I’ve had the same assistant three times and it’s very painful. Yesterday she said her patients are crybabies when I said I was in pain. I asked her, "Don’t you understand you’re pulling on the tissue and poking at the nerves in my mouth." That I simply asked her If she had ever had braces in her mouth and she said no. I don’t understand why some people work in the medical or dental industry. They have no compassion on the patients they work on. I don’t need to toughen up. People are vulnerable in a dentist chair. They are also paying a lot of money to receive quality care. It was a very painful experience.

I make an appointment for molar pain on Saturday and get it for Tuesday, after the x rays I got an estimated for $ 9,907. They never asked me about the reason I was there and the molar who are bother me. It wasn't in the estimate plus I was told to make another appointment to a different clinic for the extraction, so I was wrong when I was thinking that my pain will disappear that day. I paid for service that I wasn't looking for I wonder if is that legal?

I was disappointed with the crowns I had. The fit wasn't perfect and there was some discomfort when biting down. This was in June 2016. Later in 2017, I received an invoice because my insurance wouldn't pay the bill. My insurance had Bright Now as a preferred provider... The insurance was stating that the procedure was unnecessary. After going back and forth with corporate and the insurance company, it turned out that the dentist didn't provide a medical reason for the procedure. So, I had to coordinate communication between Bright Now and my insurance company to get the dentist to do his job.

Nothing more frustrating on your first visit as sitting in waiting area 45 minutes past your appointment time. The worst part is they have no control of the schedule. They have a call center in a different state take appointment. How the hell is that effective? They have no idea what is happening at any particular locations ie vacations, emergencies, sick employees off work. This is no way to do business. It makes the nice professional providers look bad. They really need to rethink how to do effective and efficient business. People and their time matter.

STAY AWAY FROM THIS PLACE AT ALL COSTS!!! To start off on a positive note - Dr. ** is very friendly & knows what he is doing, outside of that, there is ZERO upside to this company. I originally started Invisalign in February 2016. I had great dental insurance that would pay up to half of my Invisalign to a total amount of $2500. I was supposed to be done with Invisalign in February of 2018 but ended up having to do a couple of extra rounds (which was fine). My total bill was supposed to be paid in full December of 2017.

My husband and I have been patients of Bright Now for approx 20 years. I honestly wish I never went there. I think I'd still have my teeth. I had very sensitive teeth and it hurt so badly to have them cleaned and this office was the only one that wouldn't use the new cold water ultrasonic faster way. They did it old school and would numb up really bad areas. I have great insurance so it pays for most basic things 100%. My dentist wanted all the silver fillings out of my mouth. There was no pain in those teeth. To remove those fillings it meant root canals. 14 in all. I didn't hesitate. He told me they were toxic and needed to be removed. I had to get financing.

I had a bridge service with Bright dental Sand lake in Orlando FL. Bridge broke and they want to charge me again. No quality or warranty for any service they do. Service is terrible, low quality and they not willing to help. Please don’t use their services. It’s a waste of money and you will have to pay again because is not gonna last long.

3 months after surgery I get another bill for over $300. They said insurance didn't pay as much as they thought. I set up a payment plan with the office and have been paying monthly on time. Today I get a letter from a collection office, for the remaining balance!!! They sent me to collection over a $112 remaining balance! Even though arrangements had been made, and I've been paying on time.

We liked the fact that we did not have to pay for the initial X-rays and there is an inexpensive service you can sign up for that helps you save 20-40 percent. Well all went well until they checked my gums and then some of my numbers were not good. I asked how could I develop gum disease with what they now said was bone loss so quickly...as my exams were always good. No explanation. No education at all... Just a proposed treatment plan with a HUGE BILL put in front of me. The same for my husband... And then the dentist that I had seen in private practice years earlier for an extended period of time asked me if I ever considered having my teeth straightened. Funny thing is he had never said that in the 10 or so years I had gone to him. RED FLAG!!

After getting my teeth cleaned they pushed an expensive aftermarket service that they said "wow you got great insurance" and instead of paying $186.00 you only pay $7.00 dollars LATER to find out I HAD TO PAY THE WHOLE BILL!! I asked several times, "ARE YOU SURE?" They said, "Yes!" NOT GOOD!! Plus they never have change to give you back, it's always a credit for next time. HORRIBLE EXPERIENCE!!!! Looking for another place!!

I'm in tears. I have never felt so humiliated in my life??? As I'm typing this I just want to crawl under my blankets and cry. I went to do my yearly teeth cleaning. It started when the technician looked at me and chuckled at the fact that I don't like x-rays because they hurt when they put that stuff in your mouth. Then when she was about to start I reminded her that I need the gas to help me relax. Never mind that it was on the notes for when I made the appointment and the fact I reminded the front desk again once I arrived. She looked at me and said: "for a tooth cleaning? You really need it?". Very condescending. I couldn't believe it. I was full of anxiety and fear of having sharp objects in my mouth. She made me feel so bad.

The Watt Avenue office in Sacramento does not to care about their customers when it comes to scheduling. I've had an appointment canceled because they've set it up when the hygienists went to lunch, I did not find this out until I went to the office for my appointment. Today after waiting 30 minutes in their waiting room I was told that they had scheduled two patients for the same time. They seemed surprised that I was upset after telling me that it was only a few minutes.

Clearwater Dentist - GULF TO BAY LOCATION: As a patient of Dr. ** I was told I needed a Root Canal because the Crown he put in was causing sensitivity - anything cold or hot was painful and food would get stuck in it because it did not fit correctly. I went to another Dentist for a 2nd opinion who said the root was healthy and I only needed the Crown to be re-done by the dentist who put it in. Upon telling Dr. ** that he should repair the crown because I didn't need a root canal he rudely walked out and would not speak to me!!! I work in the medical community and I've never seen any Dr react so UNPROFESSIONALLY!!! I have been suffering for months because he refused to correct his mistake and now I no longer have the insurance. Maybe it's time for an attorney!

Bright Now! Dental in Centerville Ohio - The front desk receptionist are rude. I really dislike going to this orthodontist. They are so loud when discussing your payment business. They also play on the phones when you miss a payment like they’re the payment people. One time I missed a payment. I asked to speak with the loan people. They actually were laughing and acting like they were them. When I asked to speak to the supervisor they also acted like they were that person. I would advise anyone who wants their service to just go to the Bright Now in Miamisburg. They’re so better and bubbly.

I was impressed with my first initial visits and was told they couldn’t fill the teeth I needed fixed but insisted I must get crowns on all of them. I trusted them and they said it would be better than the teeth I had then. I didn’t have insurance and took out a loan for $4,000.00 for the cost of the dental work and had it done. After the work was completed they said I needed another crown but they had missed it - I told them I’m not taking out another loan and told them that the price I paid was supposed to cover ALL the dental work that needed to be done. They said, sorry, and offered to give me a crown for half price. Now that my new crowns are in and the first week has passed they have started to fall out! I’m in and out of the Office every three-four weeks to glue them back in. I’m so upset and still, I never leave a negative comment.

I recently made a dental appointment for my adult son, and was told by two different people, that he would receive x-rays, as well as a cleaning. After his x-rays, he was told he needed a more in-depth cleaning, and since our insurance doesn't carry gingivitis cleaning, did he want to pay an additional $200 plus. They would not even give him a basic cleaning, and told me that "polishing" his teeth would not have done any good. A general cleaning would have removed plaque. They promised something they were unwilling to do, but only at additional patient cost. I spoke with their manager, Danny, regarding this issue, and advised her. She just lost two patients.

From moment walked in receptionist was rude. I was told to arrive 15 minutes prior to appointment which I did then was not taken back until 30 minutes after my appointment time. The X-ray person hurt me. Then the dentist, Dr. **, spent maybe 4-5 minutes maximum telling me I need 2 crowns and when I asked why one of the teeth that didn’t seem to have very much of a chip out of filling couldn’t be repaired with new filling, she said, "We don’t do that, we take filling out and crown only." She got up and walked out and another person came in and proceeded to tell me cost of all dental work and that doctor said I also need “deep cleaning“ which I then said I would just have the regular cleaning that my insurance would cover, I was then told they would do nothing if I refused deep cleaning because that’s the doctor recommendation and I have to do that.

I went there 2 times and both times were horrible. First time they did a very bad service for my daughter who is 12. Did not offer free cleaning. After I requested they did give it but the lady who did the cleaning did it very harshly and did not even didn't even do it properly. I went to the Santa Ana location yesterday and they after waiting for one hour they called me inside and took 100 xrays and the lady digged all my teeth and said that I need deep cleaning and said won't do the free cleaning. Gave me the bill for 8000 dollars. Really? I have been going to dentist and very good dentist for years and never had this before? Why don't you open a business instead to rob people?

This all started in November 2017. My partial arm broke. It's now January 2018. This ruined my holidays. I will never go back to them again. Unprofessional! I was in the Lorain office for 1 1/2 hr before they said I need to go to the Elyria office. My doctor is working out of that office now. Why did I have to go to the Lorain office to find this out?

I have dental insurance to cover for dental work. I went to the dentist and then had the needed procedure. I paid for the deductible and the office manager stated that they will bill the rest to the insurance. Then a few weeks later they called me that they could not wait for the insurance to pay because it was taking long. So I paid for it out of my own pocket with the understanding that they will refund the money once they receive payment from my insurance. Well, they already received payment over two month ago and I still have received no refund. Ever since I keep calling almost every week and they tell me the same thing that it is in review status. They have been giving me the runaround. Now I am wondering whether I will ever receive the refund. I do not know who else should I contact. I contacted headquarter office and the office where I had the procedure done. I will never go back to this dental organization and I do not recommend it to anyone.

Bright Now Dental is the worst I've ever seen in terms of stealing from patients. They will not provide the complimentary cleaning offered by insurance. They try to force you into periodontal cleanings. I believe it's because they don't make enough money on complimentary cleanings. They also told me I needed a root canal in order to save a tooth ($1200 out of pocket) but a second and third opinion revealed that the tooth was fractured and couldn't be saved. These are just a couple of the many, many issues with this company. Never, ever to go this Dental office if you care about your money or your well-being.

Hello, I am a patient from Bright Now Dental in La Quinta. I would if possible like to remain anonymous. I have had a baffling experience so far with the staff at my dental office. First of all, when I walked in no one acknowledged me as I stood for my first time visit. A woman who I didn’t understand and who could barely speak English finally looked up and told me to sign in. The other heavyset woman never looked up and continued to talk to who looked to be like the manager. An older woman with business attire. While I signed in I overheard the conversation they were publicly having about a male worker, the manager who I later found out was Maggie, was using profanity and badmouthing him. I couldn’t believe that someone in charge of a dental office would talk about her staff in such a demeaning way. I then headed to my seat where I waited over an hour to be seen by a back of the house staff that was clearly not excited to see me.

Very bad experience with the actual visit to the Spring Hill FL office and they won’t provide accurate information to talk to their insurance billing department. They transfer you from one person to another and all refuse to answer or listen to my questions. Their insurance billing people don’t even know what an EOB (explanation of benefits) letter is. They charged me for a visit my insurance pays for and won’t reimburse me the money they owe me. Run like hell from this place.

My appointment never was on time, I have to wait an hour or so, very noisy place like on market, no privacy. Dr. never read my info in my file... That I am pregnant...They did not ask about my problem, just want to make an X Ray(???) so they can charge me, do I need or not that x ray, nobody cares... I found this service very unprofessional, I think they need to be trained by professionals, so the job can be done more efficiently. It is really sad. I saw there is a lot of people writing pretty same complaints. I think the company should take seriously all this complaints and unsatisfactions.

Came in for a cleaning - said didn't take my insurance but they sell their own and covers the xrays and exam. I told them I just wanted a cleaning - not possible without buying the additional insurance so ok whatever. After xrays and exam they said the insurance doesn't cover the cleaning and to fix a broken filling would be another 300 on top. Said it was only 200 last time so they looked it up and it was 200 and they "Bright Now" did the filling that broke so I said "shouldn't you fix it for free?" Since it was not at that location they would not but if I went back to the one that did they would.

This is a **--- Do Not Use if you know what is good for you!!! This place should be closed down for fraud and incompetence... I am contacting State's authorities and will pursue this Dump of a place legally!!!

I went to this place because it is close to where I live and my insurance is taken there. The first time they check my teeth they told me I need a deep clean so I said go ahead. So six months pass by I went for my free preventive cleaning they won't do it because their Doctor said I need a different cleaning. They refused to do any preventive cleaning because they say what the Doctor recommend. I said just want my free cleaning and they refused because they charge extra for the other kind of cleaning.

I had an appointment with my daughter. For some reason the receptionist didn't give my daughter file to the doctor and we end up waiting for an hour with 20 minutes and I have to reschedule the appointment again. What a waste of time.

My family has been going to Bright Now Dental in Fort Collins CO for several years due to they were the only one around in the area that took both of our dental insurance. I have had several run ins with the billing department who have no idea what they are doing. Every time we had any work done we would pay our portion of the bill at time of service. We would then get phone calls because they were unable to figure out which insurance was billed first. We always told them when we went in. Then it would be a year later and we would get a bill from them stating that we owed additional. They would not bill the insurance correctly or submit the requested information that was needed to the insurance to pay.

I had gum surgery last July. I paid my portion of the bill and was told what the insurance would pick up. I started receiving harassing calls about paying the insurance portion. I advise that it was taken care of and they stated that the insurance did not pay. Finally after several dunning calls I spoke to a supervisor who stated that they should have paid and she would resubmit the information. In the meantime I was to pay and then they would credit it back. The insurance sent them a check and to date I have not been credited the amount back to my card. They will not call back. At this point I fear that this could be fraud in the fact that they have gotten paid twice for the same work.

Run. Don't go there. I went there for a broken front tooth. Had x-rays done. Was very happy and then I was told I could get finance to help pay and it would come out each month so I said ok. It started out bad. I would have a appointment. They would say I didn't. I missed my granddaughter party at school because I had appointment they said I didn't. I was supposed to get my top teeth done before the end of 2016 but they never finish the work on my other teeth so how can they fix one without doing the other one first. The new manager said "I will find out what happen then I will call you." Never got a call. Had to go over there then she tells me that I still owed them some money. How can they keep on taking our money when work hard for and they are getting away with it.

Bright Now's negligence is costing me! Last year the Elyria office took full mouth x-rays then proceeded to ignore them. For starters, they made me a partial, it cost me $1,200.00. The partial is made of Valplast and cannot be added onto or changed. They made it to wrap around a crown that had a root canal years before. I thought I was ok! I told them I wanted some cosmetic work done since I had broken a couple front teeth. They made up a plan that I believe was around $13,000.00 dollars (after they encouraged more work). When I asked questions, the dentist got angry and said "Well, make up your mind! Do you want the work or not"? I was blown away! I asked her assistant why she was so rude. She said, "Because you come in here and don't have anything done." I couldn't believe my ears! I had NEVER ever done any such thing. I was DONE with Bright Now!

I went to Bright Now Dental in Lakewood as a new Medicare patient. I needed a root canal in a front tooth, which I had done there last November. I began experiencing pain in the root canal almost immediately. A few weeks later I went back to have the tooth checked out, and even with another set of x-rays, the dentist was unable to find a problem. He referred me to an endodontist that no longer took Medicare patients. I called Bright Now to see if they had any other possible referrals, but they said they didn't know any and I would need to find one myself. After a number of phone calls to United Healthcare through AARP, I finally tracked down an endodontist that was taking new Medicare patients.

In addition to the service, they send us invoices to pay couple weeks after the visit. They claim it's because they didn't correctly compute the actual amount on the day of the service. Ranges from $10 to $100. Now getting mail notices that our insurance declined the last claim. The last visit was $110 for a cleaning only... no extras were added. Also every time I go there the entire staff has changed, front desk, dentist and hygienists. There was a time we were getting invoices in the mail that had a $0 amt due. I asked, they quickly indicated that I need to contact corporate accounting. They were unable to give me that contact information. Never contacted them and We stopped receiving them after that. I think an attorney (and patients) could make a pile of $ in a class action suit if this was pursued.

My dental insurance changed, so I had to find a new dental office that was in my network, Bright Now! was one of them which is close by. My first visit was for general check up and schedule cleaning which was not a good experience. First they had me under the wrong last name, did not even apologize. When I told them it was incorrect the girl just give me this attitude, they are unprofessional. I had to go back for the cleaning which was my second visit, which was not so bad, I had silver filling which was fine. Had no problems, the doctor ask if I wanted to replace them with white ones which she said was covered by my insurance, I agreed.

Good dentists - lousy corporation - I have been going to Bright Now for well over 20+ years and since Smile Brands Inc. took them over have had it with harassing collection calls so much so that I am done with them. This past Jan. I ordered 6 implants after two years of prep work. The office wanted me to pay the entire $10K bill upfront, which to me didn't make sense, so I agreed to pay three-quarters. I was told it would take 3 weeks to get the teeth from the lab however the next available appointment was two months out. In Feb I started receiving the collection department calls on my house and cellphones. I explained that I was not going to pay until I received my teeth in March.

I had the crowns put on in Nov of 2015. A month ago I received a call saying I owed them another $500 even though I already paid my co-pay of $1100. Delta Dental said they paid their contract portion and that I did not own any more money. Evidently the contract portion was only $5, but they made the deal. The worst part... the gal that keeps calling me is from a collection agency and Bright Now NEVER notified me of this money owing. I would never do business like this, in any line of work! Don't start harassing me because you didn't look at your contracts!

Very unprofessional, a large corporation seeking only profit. They will not care about you, only want your money. Not good at dentistry, good at stealing money. They will provide no good services but expect handsome payment. Go to a non corporate dentist for your own good. This place will truly disappoint.

I was skeptical at first but, so happy that I chose to go here. All the staff, including the dentist that worked on my teeth cared about my needs. The assistant... At least I think that's what I would call him helped to adjust my partial so it was more comfortable and kept trying to make me happy. The dentist made sure that I was completely covered with numbing meds due to my being extremely sensitive. It's scary going to the dentist but they made me feel at ease with their continuous attempts to make sure that I was comfortable. They were awesome!!! Thank you!

I first went to Bright Now 2/8/17, I had finally gotten dental insurance and went to DentaQuest site and pulled up local dentists. I had not been to the dentist in years and I did have a toothache. I had cracked a filling and gotten a cavity under it. The Dentist did an exam and said I needed 8 different fillings. She did 3 that day including the one that was bothering me. A week or 2 later I chipped the tooth that was bothering me, it was a large chip. She was offended when I explained to her that my tooth had chipped, "The filling is fine. It was your tooth that chipped."

On April 28, 2017, I was appalled by the treatment I received at the DeSoto Junction location by "Bright Now" dental office at 3611 First St. E. Bradenton, Fl. About 6 months ago, I had a toothache and made an appointment to see the Dentist. He diagnosed my problem as a cap was needed on a front tooth and said it was an emergency and it must be done immediately. He quoted me a price of $1000.00. Today I checked with other dentists and found a cap on a front tooth could be put on for $800.00. The dentist said this could not wait and needed to be done immediately so I had the work done and payment was demanded immediately.

All I went in for was a first time patient exam, Xrays and cleaning. They did not clean my teeth but put in a small filling. I was told I needed two more appts for some deep cleaning. They charged my insurance $500 just for the first visit, and the next two would be over $700!!! That would wipe out all of my supplemental dental insurance for the whole rest of the year! I only get $1200 per year!! I could have had a first time patient cleaning and exam for $59 or less elsewhere!! Can you say... RIP OFF!!!

I went to Newport Dental (a Bright Now! Affiliate) in Norwalk, CA for an emergency. They gave me a quick exam, and told me to come back in 2 days for a deep cleaning that would alleviate the pain. When I returned, they went through a $4000 list of items they said I needed and even offered financing as an enticement. None of the recommended work had anything to do with the source of my dental pain, it was simply a way to extract some money from me. They referred me to another Bright Now! periodontist who would then create another set of treatments (i.e. expenses). I declined the extra work and opted for just the deep cleaning and accepted ** (antibiotic) in 5 teeth ($79 each; they wanted to inject it in all 28 for over $2000). While I was in the chair getting the cleaning, the dentist came over to give me the "hard sell" on why I needed the $2000 in **. She spent more time trying to get me to buy the ** than she spent examining me.

New to AZ. Needed a dentist. Decided procedures I wanted with them. Office manager said she couldn't access my insurance history. I had my MN dentist sent her 2 years of records. The office manager gave me a quote and I agreed. After service I paid my agreed to amount in full. A week later she said I owed money. I asked to meet with her. She gave me an appointment. I went to appointment on time. She had receptionist tell me she was too busy. I would not recommend anyone do business with this poorly run business.

WARNING: Do NOT get any sort of dental work done here beyond a cleaning. I went to Bright Now to get several fillings done, and so much bonding was put on my teeth, I couldn't even FLOSS some of my teeth afterwards. After the procedure, the dentist didn't even bother checking to see if he could fit a piece of floss between the fillings, so it wasn't until I got home that I realized this was an issue. I couldn't even fit floss between one of my molars, and the excess bonding on another filling RIPPED the floss every time I stuck it in between my teeth.

Bright Now Dental in Ocala, Fl treated my husband for an emergency extraction. We paid about $200 on the visit and my insurance was billed $95. Over a year later I start getting collection calls from the Office Manager at the Ocala office. The first contact was made in 12/2016 at which my husband spoke to the lady and told her that he did not have the information that she needed. Instead of documenting this they noted the account as patient refused to give info. The insurance needed my ssn. They resubmitted the claim without the proper documentation and were denied timely filing. Now they want me to pay the bill.

I always had my payments on time. I went through a bad situation financially as a single mother. I called customer service. I was late on a payment called cs to let them know I'd be making a payment on a Friday. Gentlemen I spoke to said he would make some notes so I wouldn't be charged late fees and that Monday spoke to a very rude female who wouldn't listen to me. As a customer that's referred my family I figured they could waive my late fees or help me out instead of getting a supervisor. The girl puts me on hold and goes back on the phone pretending to be the supervisor which is very ** rude especially since she still wouldn't help me. Other times I missed an apt due to work when I called to reschedule. All I ever was told was they didn't have access to the scheduled. I went without seeing the dr for over a month never ever taking my family or friends here

BND has gone against what I have asked for 3 times now. Every time I go in to set my son's appts I tell them to ensure the insurance accepts what they are going to do and then I get denials from insurance. AND... I tell them NO narcotics medication and I pick up **. Now my TBI disabled son who is on a fixed income has a bill over $400.00. Guess he can sell those ** again to help pay for the bill. IT EVEN STATES IN HIS CHART... "NON NARCOTICS ONLY!!"

Bright Now Dental. Has became a joke since they got a new doctor. The dental assistant took me to X-rays. As I walked by the new dr was on her personal phone. Then I got back to my chair. She looked over my X-rays then had me move rooms. Again I seen her back to her phone. The new doctor did not want to do the work. They took my blood pressure and said that I could leave. Earlier in the week they did the same to my daughter. They told me they was scared to do her work. But yet they charged my insurance 780 just to look at X-rays on my visit. God know what our insurance was charged on her visit. I use to have such a great experience with this place but now everyone is new and inexperienced.

Well I put down 99$ for my kid to have Braces on her teeth. Never happen. I also paid $3647.00. So I was let down and then I was just told that I would have to start all over again with payments in that. It sounds Crazy. I do need Help in dealing with this case. Thank you.

Mesa location on Greenfield. The office manager, Marissa, should be exposed and fired. At this moment, my daughter is having braces put on in their office via my ex-husband with no knowledge or consent from me. As a single mom on a tight budget, I learned of it through my 12-year-old son only last night. When I asked my ex-husband, he told me that he'd pay and I'd pay him. I told him no, that I needed to research, compare prices and budget. Additionally, I needed to use my HSA directly to the office, not cash directly to him. He went anyway and I told him, consult only, no work was to be done, yet. I called Marissa and explained that I needed time, so she was to only provide a quote, but no work could be done today.

I scheduled my appointment back in August when I did the X-rays. The appointment was scheduled for Oct 29. I arrived 10 minutes late because they scheduled me for 3:00 when I usually do all my appointments at 3:30 because of school. Because I was 10 minutes late they canceled me so the office rescheduled for November 25 12:00. I arrived 10 minutes early and I was waiting for 45 minutes until I finally approached the front desk to ask "why am I waiting when I was late 10 minutes and you canceled." They said doctor is running late and it would be another 45 minutes. So very inconsiderate to children and parents trying to keep their kids calm and patient to be waiting so long. They could at least let patients know so they're not waiting. No consideration at all.

This place in my opinion is a joke! Every time we schedule, they call a day or two before the appointment to reschedule. Finally got my son there 10 mins late and because they all wanted to leave early they said I would have to reschedule. This place gives you no privacy as your seen in cubicles not rooms and when you are seen it's not what you're scheduled for! I scheduled a cleaning and sore tooth visit and when I got there they only had time to check the sore tooth, had to reschedule for a cleaning. So I did and guess what they called to reschedule the night before because the dentist wanted to leave early! Called my insurance and switched our entire family to Coast!

Where to start? My mom was getting dentures and she had a tooth that was partly falling out and they tried to take a mold for her dentures with it hanging out and her in pain, when the dentures came in the did not fit right and she would gag and not wear them. She complained a lot to them and all they could say was "Come in we will fix them." Took 3 times and she still cannot wear them. As for me I had a temporary crown put on and they told me 2 weeks, I called 2 times and 5 weeks later nothing. I had my insurance company call them and they told them, "Oh we have it. We been trying to reach her," yet no messages and I'm a stay at home mother. I get my calls. I would never recommend them to anyone and I we have and pay for good insurance.

I thought I was getting a deal through my teacher's union for orthodontic work at Bright Now. I should have known that I would "get what I paid for". Customer service is horrendous from front office staff, to hygienists, to even the district manager. Wait time is more than 30 minutes at times. I was even told that I would have to come back another day (even though I had scheduled an appointment months in advance) because the doctor couldn't fit me in -- I was already in the waiting room for more than 40 minutes!

My mom and sister have had terrible service and experience. Manager and staff takes no responsibility and blames customers. My sister had a tiny cavity and was filled 1 week ago. Since then, my mom has taken my sister back 5 times because the fill was not done properly and now has consistent pain. They are claiming that they don't know what it is. My sister had no pain, nor major cavity to have caused this fill and terrible experience. The last thing they said is that they will refer us to a specialist that will help that will charge $1300 and that we are responsible for it. DO NOT GO TO THIS PLACE. I do not understand how this place is in business.

I went to Bright Now Dental as it was in my Insurance. Dr ** not only did not complete the work on the tooth that he was suppose to work on, he also damaged the neighboring tooth. Now after 5 weeks of pain all I hear from Business manager is that "the Dentist will settle this with you. He will call you. He is checking with his insurance agent, etc." The business is not taking responsibility of the damage. I have to do implants as there are no molars left on the left side due to the severe damage caused and the remaining need to be extracted as well as he dug into them when fixing the one he was supposed to.

A couple years ago I made the mistake of selecting Bright now dental as my hmo dentist. I had them put a crown on and it fell off. I went back & they said I needed an implant and said my insurance wouldn't cover it. So the cost was going to come out of my pocket about $2000. I told them to just put a crown on & I didn't go back. A while ago I took a bite of a cheetoh & that crown they put on less than 2 years ago just fell off. I do not recommend anyone to go there and get your teeth messed up by them! Now I'm gonna have to pay for the same tooth twice. How is that even fair? I am so disappointed for going there in the first place. I will never go back to them! I feel like they messed up my tooth on purpose so I could end up getting an implant.

Two years ago when my daughter's ortho treatment was started, they told us we have to pay our portion and they will collect the balance from the insurance. Now two years later I am informed that for some reason they were not able to collect money from insurance, and I am responsible for the insurance part of the balance. WITH NO PAYMENT OPTIONS!! All of a sudden I have a $700 of additional money I owe them.

They told me I didn't have to pay anything for the work they were going to do. My new insurance was going to cover it 100%. The estimate covered 2 teeth. Actually they worked on way more than 2 teeth. I did not know the extent of work being done on my mouth. They did not explain fully what they were going to do. 3 months later they sent me an enormous bill. Turns out no teeth needed to be worked on according to my previous dentist. I am a victim of fraud and I will never go back to that office.

My son took me here for new dentures that fit implants, which I already had. They said they were in Network, as did my Blue View Dental Insurance. After beginning the process, they then said they weren't in Network. My insurance company still said they were. End of story: my dentures don't stay in place; on implants. And I can't bite down on hardly any foods: carrots, cucumbers, salad, meat. I can't chew or bite down. When I bite on the left side, the right side of my dentures come up. Also, on one side of the lining of the dentures, I can see through the material, it is so thin. I also didn't see the same Dentist and it was painful. The bill kept changing. They said they forgot to include certain things. I am going to sue them. This company needs to be put out of business.

My daughter just came back from an office visit where she had her teeth cleaned. The dentist recommended that ALL of her wisdom teeth be pulled! They are not impacted or crowding and she's not in pain or discomfort... no problems with them at all. Completely unnecessary recommendation!

My son has been going to Bright Now since 2011, but has had his braces since 2013. First problem, the first clinic before we moved started taking payments before he even got braces. So, when I went to the Puyallup location from the Tacoma location, they were confused as to why I was paying prior to his braces almost a year in. They had to do an audit to get the correct remaining balance. Puyallup - I loved that location. Convenient times around work schedules and very polite and courteous.

My Bright Now Dental experience reminded me of an assembly line process. I had all my teeth pulled and replaced with false teeth. I should have researched the reviews. I told the dentist that I wanted my eighteen or so teeth pulled and replaced with false teeth. The dentist statement was "I have no problem with that." There was no recommended alternate solutions advised. During the fitting process I was never given the same person two times in a row. I would tell them where it hurt and they would grind away.

I've been going to the same dentist for 22 years now. I recently got new insurance though so had to switch. I made an appointment on my day off to have a cleaning with Bright Now Dental. After an hour of X-rays and an "exam," the hygienist gave me my "treatment plan" that included extra procedures. My insurance pays 100% of routine cleanings, which is all I wanted. However, they tried to tell me that I needed a deeper cleaning so to say than is usually done and which insurance covers.

I had a tooth pulled at Bright Now Dental in Elyria, Ohio at the Chestnut Commons location. I went back for a follow-up appointment due to severe pain. After getting an x-ray, Dr. Seim ** approached me. As we stood face to face discussing my pain and looking at the x-ray, Dr. Seim ** told me to sit down so she could do her job. I told her to shut up and listen to me first. She then grabbed the metal chain holding the bib around my neck. She pulled on the chain and ripped it from my neck. She then told me to leave. I filed assault charges against her with the Elyria Police Department.

Bright Now Dental in Herndon is a terrible place to go for any type of dental work. I have gone there several times, why I did not change dentist right away is beyond me... I guess I am so laid back and understanding I let things go but this last visit was the end. Every time I went I wait in the waiting room for at least 30 minutes. This last time I went in for a cleaning at 1 and left at 3! Two hours for a cleaning?! Everyone seems so confused about everything which makes no sense since all my info is in my file. The financial person actually gave me an estimate on work I had already done a year prior! The dental assistant did an awful job with my polishing by messing up my gums in the process. It was like she used the high speed meant for dental procedures.

Find another dentist unless you enjoying paying out of pocket. Great dentist but horrible experience with the office and billing staff. It took 7 phone calls to the dentist after my initial consultation to speak with someone as all I wanted to do was confirm coverage with my insurance. Guess what - 0 return calls back after leaving 7 messages and then when I call them the last time to tell them I am switching dentists since I cannot get a return call or coverage confirmed - they tell me they were just about to call me - really?

I made an appt to get my teeth checked out because I was in pain. The dentist prescribed me an antibiotic and I had to wait 2 weeks to see an oral surgeon for a consultation. $115.00 but if I got a tooth removed they would waive the fee. (Not much of a difference. I'm out 1400 dollars). I came back 2 weeks later. I had an appt for 10 am. I had to wait over an hour to see the oral surgeon for a 5 minute consultation which included "where's the pain?", "how bad is the pain?" and "oh we will make an appt for you to get this surgery done." Are you kidding me!?? So finally he says he has time to do the surgery but because of my anxiety he forced me to have full sedation (that I did not want. I wanted laughing gas not some pills). He refused to work with me unless I had full sedation. They gave me a script to go across the street to Publix to get it filled. So I had to leave the office and go buy pills for this operation waiting another hour.

I went in for a 2 pm appt. as a new patient. Did my paperwork and was in a chair by 2:35. I had 15 teeth to be removed and three broken teeth but all-in-all they were wonderful. Always asking if I was fine or if I was feeling any pain and the Doctor HIMSELF called to see how I was healing. This is the place I would send my Mother to. Thank you all for the time and care you give to your patients.

I did not appreciate being told what my teeth needed or did I agree with everything they said. I thought the customer was always right. I asked for fillings, but I felt taken advantage of cause they said I need a crown. Then they wanted to do other work that was not necessary to do at this time. I believe they were trying to take advantage of me and trying to make all the money they could from me. They also would not clean my teeth, because they said I needed more than just a cleaning.

I received a bill over a year ago from Bright Now Dental for services we never received. When I called about this I was assured they would fix it. 11/2 year and 5 phone calls later we are now in collections. I continue to hear that they have removed the issue and am at my wits end.

This dentistry is a complete fiasco. From inordinate time issues, mainly appointment setting through truthfully the brutal treatment on my implants. The doctor's words were "I don't know what to do. I can't put it" in while I'm on the operating table cut open with 3 people prying into my mouth and I'm in pain. Enough said. Just to name two instances only.

I made a 1:00 pm appointment for today well in advance to come for X-rays, cleaning and oral exam. I would have been a new patient. I filled out all the required new-patient paperwork beforehand and showed up a little before 1:00 pm. I waited in the waiting room until 1:25 pm when the receptionist came in and said it would be another 10 or 15 minutes because staffers were going or had gone to to lunch. I left. I didn't have until 1:40 pm, or longer, to wait for a 1:00 pm appointment. I don't have patience for this sort of nonsense. I will not be rescheduling with your company. Your San Pedro office lost me as a customer. I will find another dentist that treats its clients with more respect and realizes that clients have busy schedules too.

3 weeks ago I went to a Bright Now Dental location in Northgate Mall, Seattle Washington, phone = 206-336-2100. And $1,700+ later after working on five central lower teeth, I went to a different dentist 2 days ago. Did exam, and he found four cavities on the same teeth that this dentist worked on. Going to Dentist today to get some type of refund back on the amount that I paid out of pocket.

I had a full set of denture made, which was charged to my insurance company. The first set was yellow. I was not charged for them. The second set that they made me are too big for my mouth. I was under the impression that after my gums healed that I would be fitted a set that would fit my mouth. To my dismay this was not the case. I was informed that the only thing they can do is reline the dentures. I explained to them that that would not since the dentures are just to big for my mouth. To my understanding the only thing they can do is contact corporate to ascertain if they can refund my insurance company. In the meantime I have no denture to wear because the ones they made me are horrible and do not fit my mouth.

Do not waste your time with these **. First visit had to wait one and half hours. Complained and second visit had to wait one hour. Third visit, waited one and half hours and complained, left without seeing dentist. These people are BAD, BAD, BAD and I do not trust them. I am considering a lawsuit. They have no respect.

My wife and I have been with Bright Dental for about 2 to 3 years. We are senior citizens on Social Security and recently dropped our dental insurance as the coverage was not very good compared to the cost of the insurance. So when we did our last visit, we paid for the work ourselves. I called in advance to get the cost of the procedures, which was just a cleaning and a check-up. I was given two different numbers depending on the type of the cleaning and check up. After the work was done we were charged more than what the highest cost procedures would be times two. Now I have a bill from them wanting even more money. It got me to looking back at our previous bills and remembering some of the billing problems in the past and the bottom line is we always received more bills for more charges even after paying the difference between the insurance and the cost of the procedures.

I took my daughter to the Bright Now Dental on state college for her appointment. I ask receptionist if the Dr was a regular dr, she said "yes." I asked "is he a specialist for kids?" She said "no" and I said "ok" because I don't want my daughter to get tie on a board or traumatized. She said they give them oxygen and tie them. I went to check on my daughter and she was tie and crying after the treatment was done. They tell me my daughter had pee and throw up. I really would of hope they would explain procedures exactly how they do it. So I could of avoided a traumatizing experience for my 3 year old.

I needed a crown. They round the tooth down, put a crown on it - lasted about four hours. Went back, got it glued back on, woke up overnight and it broke it off. Went got another one. That one stayed on two days. After that nobody knew how to get what to stay in my mouth. So I was three weeks with no temporary crown. Then I get a phone call the week that I'm supposed to receive my permanent crown. The doctor will be on vacation and there's nobody else in the office to help me. So that's four weeks with a big gap in my mouth, not sure if other pieces of the remaining tooth is breaking off or not. Finally get permanent crown. Dentist puts in my permanent tooth. This was Tuesday morning. By that weekend it had come out. That Monday I call all day trying to get somebody to return a call. The receptionist told me she told the dentist assistant. Nobody ever called me.

I took my 12-year-old daughter there to get x-rays because she needs teeth extracted. So they said they were not doing anything today except a cleaning which they did not tell me about and we sat there for an hour and a half waiting for the dentist. So we left because of the poor work they provide. Now I'm having second thoughts about Bright Now Dental.

Dr. ** ordered one transplant for the left/bottom of my mouth. I was to go back in four months to have the mold made and get the teeth made. I went in to see Dr. ** in May: She didn't have the tool to take the cap off the implant. She said she would "find" one and get back with me. Two weeks later I hadn't heard, so I called numerous times to no avail. Finally, I heard the office had been closed and would open in June. I called again, still closed. It is now my understanding that the office finally opened about Aug. 1. So I went three extra months chewing on the right side because my implant was not finished. I never received a letter or phone call that the Highlands Ranch office was closed; nor was I told what to do to finish up the transplant. In July, it was suggested that I could go to another office, which I did.

The service that I paid for along with my dental insurance was beyond poor. The front office staff was great but that's about it. Waiting time was beyond non-compliance. Hours and hours waiting only to be contacted by my insurance to inform me the work I had done needs to be redone on both sides. My money will be refunded. That to me is not enough. This review asks that I be fair, well I can't put into words how awful it was and my time is just as valuable as the dentist. Not only do I have to go through the whole process over again.

Every time I have a dental visit, it takes me at least an hour to get seen by my dentist. Forty minutes to be admitted, a quick hello or x-ray by the technician and another 30 min of waiting. Yesterday June 4, my 4:00 appt lasted until 6 and since it was already 5 pm the dentist spent the rest of the time tracing back the history of my missing crown. No procedures done. Since the procedure wasn't done yesterday, they rescheduled for today. Been here 30 minutes past my appointment. Still waiting.

I got a tooth pulled. Gave nothing for pain and gave no gauze to go home with nothing and told me to just deal with the pain. And now I had to go to a different dentist and get it relooked at. Never again will I go back to Bright Now Dental!

I had an appointment scheduled for 3:30 on 5/27/15. I received a call at 1:40 and they left a message asking me to come in early as they had some cancelled appointments. I could not come in early due to work. Although I had to leave work 3 hrs early for my appointment at 3:30 which was fine. What was not fine is that they called me at 2:40 and said the Doctor had to leave early for an emergency. Sounds to me like people wanted to go home early and did not care that I had to take time off of work for my appointment. What an unprofessional Dental office you have.

On 10/2/2014, I went to Newport Dental (now BrightNow! Dental) in Fullerton, California for a dental service and agreed to pay CASH $2,072 with my credit card because Ms. ** (office manager) told me the service is not covered by my dental insurance after she checked the service with my insurance on the internet/computer. However, she said she would try to bill it to my insurance and if insurance pay whatever amount, Newport Dental will reimburse me back. On my insurance statement dated 10/30/2014, it paid the office $588.

READ BEFORE MAKING YOUR FIRST APPOINTMENT: Bright Now Dental advertised a special on crowns. When I got to their office I asked for one crown, they said I needed two. I told them it was too expensive and that I would do it later. They then told me they had an even better price for two. They handed me a piece of paper with the price as I was laying in the dental chair. Apparently, the fine print quoted a different price that I couldn't see in my position in the chair. I trusted them and then received another bill in the mail for another nearly $500. The problem of course is if you don't pay a bill they can slap it on your credit so you are forced to pay. It is a complete scam. They are a company that is not to be trusted. It also took them three tries to get the correct crown. They claimed the first was broken in the mail and I don't recall what happened to the second but it took three tries to get it right.

I regret so much to have started a contract for orthodontic service for my 12 yr. old son. In 2012 I signed the contract for automatic monthly payments for 30 months. Right away after a couple of months of service I started getting Late Payment letters! Why am I getting late payment notices if they are getting the payments from my bank account?! I went to the office. The office staff say they can't do anything. I have to call the corporate office. I call and they say to call back to the office. The manager in the Venice office doesn't know what to do. This problem has been going on for almost 2 years! My son has been seen by his ortho. doctor with no problems. The contract is almost over next month.

We went there for a toothache. Was told we need a root canal. We went and got a second opinion and were told that the infection was thru the tooth and that we need to remove the tooth completely. Bright now dental tried to charge us 30% more than what was owed. When asked about it they avoided us.

I took my 8-year-old daughter to this dentist, Dr. **, to have two teeth extracted. In the process he broke one of her lower front adult teeth. I didn't know about it until we were walking out of the office, when my daughter said "I am mad at that dentist. He broke my front tooth!" I bent down to look and sure enough, the tooth was broken. I called the office immediately when I got home and was told the dentist would call me back, but he never did.

Five years ago, I went to this place, 'cause I was on pain. Got a loose infected crown. Ended paying more than $1000.00, the crown was replaced but since then I've been with headaches, and ear infection. But this is what happened. The assistant cement the crown, and I still had the infection all this time I've been on crucial pain. OK, the crown was cemented when they didn't supposed to, it had to be temporary but that's how negligent they are.

Called, 1st time appt. Front desk consisting of ** & some black girl (can't remember her name) are very rude. Came in with an appt. to clean teeth. Of course, had to get xrays, etc. Then had to make second appt. for cleaning. Was told I had gum disease and needed my teeth cleaned 4x a year. Also was told I needed a new cap for my old root canal at a costs of $1,000. Agreed, made appt. Then one week later called to change my mind. Had a trip planned and didn't want any pain. They said... "there will be no pain. We are good at what we do. If you cancel, you won't be able to get back in for months." So I went in.

The Westminster Bright Now canceled my appointment and claimed they did not contact me because they did not have number. Why make me fill out paperwork with my all my personal information and not update the information or double check with me to make sure everything is up-to-date? I only found out after I drove to the office and they told me they had to cancel because the doctor was not available to make the appointment. Doctors at this location have been late and horrible. My wisdom teeth surgeon stuffed mesh in my wisdom teeth sockets and infected them. I never bawled my eyes out so hard; I wanted to punch the surgeon in the face. He also works in Boulder, so watch out people. He said it was something new he was trying and he had usually used silicon things to help close up the wounds.

I had a root canal/crown in March 2013. As of 3/29/2015 I receive a bill for the insured balance of the procedure which has not been paid due to their failure to submit a post procedure film. They did try to contact me in Feb. 2015. Leaving me a voicemail requesting an appointment (by a giggling girl) for a film. Since I had no idea as to what this was about having not been a patient for almost 2 years, I blew off the message.

I received a flyer in the mail advertising a $59.00 cleaning with two x-rays included. I had a wonderful experience with them and had the gentlest hygienist clean my teeth. Sure they asked me if I wanted to do add ons but didn't push it. I walked out very satisfied I went to them. My regular dentist would have charged me over $200.00 for the same thing. I don't have dental insurance so it was quite a savings.

I had root canal done supposedly in September of 2014. In October of 2014 I started having pain and the same to that they did the root canals supposedly. I started making complaints about swelling and pain. When the doctor finally saw me she sent me to a specialist. The specialist told me that the room was still there so I paid over $1400 for root canal that never got done.

This is the absolute worst dental office I have ever seen. Rude office staff. My first appointment was for a simple cleaning. I was seen by a periodontist who told me I needed deep cleaning in two quadrants. I could not see the dentist unless I agreed to have the deep cleaning. (I have my teeth cleaned faithfully every 6 months and have never required a deep cleaning.)

First off, their front office staff rushed me through paper work to apply for their credit line after the dentist tried to talk me into needless cosmetic procedures. Then after I got a letter about my payment options with the number for their Surprise office on the bottom and the number for Glendale office on the top I dealt with a very rude office member. After this I get badly written email full of misspellings saying they tried to call me at some number with an area code in the Midwest and could not reach me. I emailed them back the right number but never heard from them. On top of this one of my teeth is still sensitive. Add to this the letter I got back from their loan agency had no info on how to pay online and said my account would be open until April of 2007. I went there in January of 2015. I still have not seen any kind of bill telling me what I owe them. I will go back for the appointment I have scheduled but then never ever again.

The drug company is so deeply ingrained in this practice, even the hygienists are robots. Every patient needs this extensive and quite unnecessary cleaning... WITH the antibiotic treatment. Well, at least 85% according to the hygienists/salesperson. It reminded me of dealerships insisting that you purchase the "clear-coat" to save your paint-job. After 95 minutes that encompassed a cursory exam by a dentist who I'm sure was finely educated and a perfectly fine practitioner, but struggled with English to the extent that the intern "just out of trade school" was unable to understand what findings were being reported, and a "probing" that further substantiated the need for this special cleaning.

Where do I begin? I lived in Florida & went to the Bright Now Dental in Brandon FL. Shortly after going, they told me I had periodontal disease & needed to have my teeth cleaned every 3 months & needed other treatments. Of course I was freaked out & said do what is necessary. All they did was clean my teeth. Then they charged the insurance company for scaling which the insurance company refused to pay. When I called the insurance company, they explained to me what scaling was. I told them the only thing Bright Now had done was clean my teeth. Bright Now said they did do a scaling & I had to pay them. Every time I went, they told me what my co-pay was & every time I went, I had to pay 50 to a 100 more than what was quoted. They told me they had no way of knowing what the insurance company would pay, they were only guessing.

My experience was so bad at this establishment that I will writing to the Dental Association, to their corporate office, and writing reviews to all and any review sites that I can. I am glad for how it ended with a serious conflict of interest. We parted ways right as I was sitting in the chair getting ready to agree and sign to do the work. I went and got a second opinion by two other dentists. I had x-rays with me for proof. They stated that I did not need 3/4 of what they quoted me and told me that I needed done. Two dentist agreed with each other so they almost got me for $500-$700. Almost!

Did the filling on top of cavity and fraction, tooth hurts for 4 weeks, not doing any about it, request refunds.

PATIENTS BEWARE! I was fool for going here because I did not read the reviews first. Please be smarter! Read review for Bright Now Dental, Lake Stevens, WA: **. Check out the reviews on the entire Bright Now Dental chain - Lynnwood, Woodinville, Northgate, Bothell, and Bellevue: **. See their reviews on Google: **.

So I went back to the dentist (for my crown) and I have not been back there for about 5 months due to an eye operation that required me not to lay on my back because of a gas bubble. So I sit down and noticed that it wasn't the same dentist so I had asked and the Indian dentist said that she quit and that they would need to remake the impression????? Really???? Nothing has changed??? I better not get charged for it. But the thing is when she went to numb she first used this pink stuff and BAM literally with all her might jabbed the shot of numbing medication I thought I was going to go through the roof. In addition she was grabbing and twisting my head WTH.

Why is this office even still open? Melbourne FL Wickham location off of Sarno. If you want an English speaking dentist don't go there. If you have a concern, the bad English speaking dentist will say you're aggressive. LOL. The office manager's also Spanish so they stick together and bully their patients. Regional manager's also Spanish. So you know how that goes. You complain, they stick together but like the old saying every dog has its day and they will mess up with the right patient and learn what aggressive is. And hopefully soon real management will give all there's no office running aggressive you know what's the boot.

We had an appointment at 3:30. It's now 4:25. We've been waiting for an hour and we still haven't been called in. This is a ridiculous. What is the point of making an appointment if they're going to keep us here an hour over??!! I'm so frustrated and will never be returning back.

So Jan. 9th I made an appt. to go in to the dentist for two back molar teeth that had been giving me problems. The dentist said I needed 2 root canals and they could do it the same day. They brought me a bill - $3200 for 2 root canals and 2 crowns. After my mini heart attack (ha ha) I told them to go ahead because it needed to be done either way. When he went to numb me I had an intense pain that spread out like a lightning bolt and then slowly numbed away.

This Dental place is CRUEL with their patients. The worst dentist ever. All I needed was a tooth pulled. I have had a tooth pulled before, not a problem when the correct amount of Novacaine is administered. All I should of felt is a bit of tugging. Instead I felt bone crushing pain. I just about pulled the arm off the chair. I am a grown 37 year old man! Every single nerve was felt to the maximum level. Please, give me another shot! They refused! I had to endure the pain until the tooth was extracted. Can you imagine this done to a child! They should be shut down for torture!!! Unbelievable!!!

Bright Now is the WORST dental office ever...They falsely advertised X-ray and cleaning for $30.00 then when you get in there they tell you you need this and that. And that they can not give you a regular cleaning. I told them that's fine but for now clean my son teeth and we will make another appointment for the other dental work...They refused. The entire office staff are unprofessional. The bathroom was filthy - smelled of old urine. I went to the office in eastvale on limonite and hammer. Don't deal with these CROOKS. I am taking them to court for false advertisement.

Okay so where do I start... I went in to get an exam and in the process had a lot of pain. My back teeth are not in the best shape I do admit... but now I kinda regret coming here. I had a bridge done on my bottom right side and a week later I had my upper left teeth fixed as well. and to be honest I still feel the same pain as if I never had gone to the dentist. I asked the doctor what was the problem. he said "nothing was wrong, you're just sore."

I went in because of sensitivity to a tooth. The paper work is crazy and lengthy, they have you initial to agree to Doctor’s recommendation. What happens next is the Doctor recommends extensive work and leaves you with no other option. Medical will not pay for these services of crowns and so on. I left due to the large amount of fees 749.00 (Disconnect I was told for me), FOR THE CHEAPEST crown, or the 1000.00 dollar crown that will last much longer. I went to another dentist who re-done the filling already there, so far no problems. This Dentist that worked on my tooth told me the filling was bad, redone the filling for me, and I need a deep cleaning. In which I am going to have done. Be careful, (my recommendation), with this other office of Bright Now Dental.

I went in for a routine cleaning which I didn't even get. What I did get was a "consultation" telling me that I needed $3000.00 of dental work and an extensive cleaning that would be an additional cost and that I would have to come back for. I had just had my teeth cleaned 6 months prior to this appointment and only went to Bright Now because it was closer to my house. My husband was told he needed 13 crowns when he had just been in their office 6 months prior and was told by a different dentist in their office that his teeth looked great! These people are nothing more than a bunch of crooks! Especially when it seems that the same stories being told about their questionable business practices are taking place in many different states.

Went there for tooth pain and was told I needed a root canal and they said they could do it right then so I decided to have them do it. The dentist gave me a shot to numb me and started drilling. It didn’t make it numb and I was asking a couple questions and the dentist said I was asking too many questions and put a wedge in my mouth so I couldn’t talk. I was trying to tell him that it was very painful and that the shot didn’t work but he kept drilling and I tried to suck it up and deal with the pain. It was unbearable. He would stop and go work on another patient then come back (I don’t think he even changed gloves). He kept drilling then said he couldn’t finish because I was bleeding too much and I would have to come back in two weeks.

I went in for a scheduled teeth whitening appt. As the procedure proceeded, I noticed a slight tingling/burning on my lips. By the time the Dr. came back, my lips were swollen and blistered severely. I told the Dr. and he simply punctured the blisters and said that he wouldn't do the secondary procedure then. As I was about to leave the building, the nurse came to take me back to the Dr. He chewed her out for doing so and said that he was the Dr. and she couldn't make that decision. After I got home, the pain increased: both lips were swollen (as if I'd had Botox injections) and had large blisters. I was told to go get some vitamin E oil and put it on. The pain and swelling got so bad that it then radiated up to my eyes and down to my jaw. I called the office and they said to come to see another Dr. When I told her of my pain, she focused on the radiating pain and determined to find another cause. She then looked into my mouth and said I had a cavity and took the old material from that tooth. She said the pain was from the cavity. I, again, showed her my blisters, which at this point were excruciating. My husband went and found some extra strength OraJel. Not planning on returning!

Had root canal, post was put in crooked, causing much pain over a year and a half, not knowing this until I went to another local dentist. Bridge fell out of my mouth because of this. Now I have to replace all of my top teeth at a great expense.

I AM SO HAPPY I DID NOT GET THE DENTAL WORK DONE WITH THE SIMI VALLEY OFFICE... Felt if the front office staff was any indication of what was to come from what I might have to dealing with this practice, it would not be good. I went to get an X-ray and cleaning. I was asked to arrive early to fill out paperwork. The kid at the office said he need to see my Drivers License. He then stated he need to take a Photocopy of it. I refused, and asked him why they needed that. He stated that they need it for insurance to prove who I am. I told him I had no dental Insurance and that I was a cash paying customer and I would have no problem producing my ID at every visit. He stated that corporate offices required they take a photocopy of my ID. I asked him "so if I choose not to let you have a copy what happens?" He tried to divert the question.

I wanted to document a complaint online. I am very upset.....Let me start from the beginning....I was referred to Bright Now Dental, had my exam, x-rays & cleaning (which was fine). I was told my tooth had an infection & that I needed to see the endodontist to tell me if I needed a root canal or if it could even be saved. They told me he could do the root canal at that appointment if I needed it. So I had to wait a month to see the endodontist because he only shows up once a month. So....a month later when I go to my apt. (I wait an hour to be seen) Then he confirms I need a root canal. Then he was too busy to do the root canal & told me I needed to reschedule. My appt. was for November 7th. at 4pm. Now the Burbank office calls me today (a day before my appt.) to tell me that endodontist had an emergency and that he cannot come in today. She tells me I need to reschedule for December 8th. (MORE THAN A MONTH FROM NOW).

I had an appointment with them to have a tooth pulled, knowing I care source insurance. Took off work to have this done to get there. Tell me that I can't be seen cause they put with a dentist that take care source. Now I missed a day of work, do they replace my pay? I know they want their money if you miss appointment.

My elderly husband had an appt. today for a cleaning. Due to a bad fall last summer, he spent almost five weeks in the hospital, and was unable to get to the dentist for his regular cleaning. We get there today, only to be told by an assistant that they cannot do the cleaning for two reasons - reason one is that he has a port and was not pre medicated (he has had this port since the early 90's, and this has never come up before, including previous appointments with the Crystal River, FL office). Reason two is that he did not go for periodontal work recommended in January 2013. And unless he has that done they will not do his cleaning... so to make a longer story shorter I forced my 82 year old husband, who has difficulty walking, to go to the dentist for a cleaning, and nothing got done. I got the impression they were ticked off that we didn't get their recommended periodontal work, so consequently they were going to show us who is the boss. I will contact our family physician to get a dentist recommendation. I will not go back to them... I think it is disgraceful that when you make an appointment for a cleaning, they start thinking up reasons not to do the cleaning....

I wrote and asked for detail breakdown of what they feel is owed. When, What, Where. The dentist in Indianapolis was despicable. He did close to $6000 in work that had to be redone according to Bright Now in La Quinta. La Quinta ran up close to $7,000, most work NOT authorized. I complained to CARECREDIT/GECRB - they reversed or dismissed $5,408.10. I left Bright Now and sought a different company. Have since had to get full upper plate and partial lower due to all the mess Bright Now caused. VERY DISGUSTED and NEVER go or recommend this dental chain.

I schedule my girls 6months ahead for cleaning. One day before the day come they call me and cancelled the schedule. So upsetting. I always schedule them 6 months ahead of time. I been waiting for 6months and last minute they cancelled. There's another time, when we arrive and the lady on the desk told me that next time I have to make appointment. I made an appointment 6 months ago and I receive a call yesterday from this office for reminder. I am really have bad experience in this dental office, planning to move different dental clinic.

Never Ever Go there! Friends they prescribed me a $3000 dental treatment which I don't even require (and Kept calling me on phone to get it ASAP)! Thank God I got a second opinion. Never never Go there... I am going to make sure by reviewing them on every website they are not able to do this to others! They are Frauds who cons you into believing your teeth need Crowns - even when they don't!

I requested Dr ** to do a complete exam and recommend treatment. The recommended treatment was going to come to $4000.00, to include crowns, two were previous crowns that had cavities under them and other crowns on damaged teeth, also a new partial upper plate. My main concern with any treatment was if any root canals would be needed. I was adamant and questioned Dr. ** several times during the exam. I told Him and his assistant, if I needed or if there was any chance of needing root canals, I would look at other options for treatment. I have never had good look with root canals. Dr. ** assured me I would not need any root canals and my teeth were strong and sound structurally. I agreed to the treatment. I had the two crowns with cavities under them done first.

When I went in to pick up my completed dentures they gave me someone else's dentures and had me to put them in my mouth. They were still in wax so I have no idea how many times they had been in the person mouth. I do know after I had them in mine they just wiped them off and put them back in the bag for whomever they were for.

SCAM! This company is a criminal syndicate that prey on people's health care needs. CRIMINALS, this company and people are scum of the lowest level. I chose this dentist because it is on my HMO plan and the approved Dr., Mark **, sounded American. All the other doctors to choose from sounded too much like they were from Bombay. I went here because a filling cracked and I needed it fixed. I explained this when making the appointment and asked for a cleaning at the same since I would be there.

This place takes too long. I waited 3 hours to be seen. Ridiculous.

Came in on a Friday, had full mouth x-rays done. On tooth was a crown which need to be remove. From there it was told had cavity and need to fill, inform still was in pain, should go ahead and remove. Dentist state tooth can be saved, need root canal. Went home in pain. Over weekend, had to call 1-800 Dentist to remove tooth. Went back on Monday to get x-rays, was told must pay $25 for this. This place is a total mess and I would not recommend to no one. Please do your home work when getting service for your dental care. I didn't but I will not ever go to this place again. Alameda, California people beware.

Phone holding 31 min today. The reception told me she was with a patient. I then told the reception my daughter was in the waiting area. The reception never came back to the phone. My daughter went to the appointment three times this month. Received NO CARE from the beginning... My daughter, 16 years old went in for dental care. The dentist insisted she needed braces. My daughter felt the Doctor knows best. However, I agreed to have them placed. She appears at the appointments - they say they cannot complete the care until she fixes cavities. Mind you, that was the initial complaint. They put the brackets and neglected ... continue care. The company had me started to the payment plan prior. Now she has no wires and they said she is non compliant. She has attended every appointment on time and has completed all care plan. This company is all about the mighty buck. Once you start you will be neglected in the waiting room and sent away from appointments without any care. I spoke with the Doctor - he states, "I did not have time to perform services today, sorry". I ask him what am I paying for then. The Doctor had no answer.

The dentist and assistant were terribly unprofessional. Discussing personal issues with each other and fellow staff. Hardly paying attention to me. They kept asking what I was getting done because they didn't know. I was very uncomfortable. I tried to voice concern about the procedures. They were quick to dismiss my concerns. I have been left with horrible tooth pain from a filling. I hadn't experienced any discomfort with it beforehand. I also now have a large hole in my tooth from her drilling. Also I experienced pain while she was drilling. She injected more and left. Later she continued drilling. It still felt uncomfortable. She proceeded to fill it. Then going back to drill again and fill again because she didn't like the way it looked. All while she is laughing and talking to co-workers.

I went into Bright Now Dental because of the coupon. I needed a cleaning and wanted information on mercury fillings replacement which my MD said I needed to get because of an illness. The doc blew off the replacement idea and instead started talking to me about needing braces. I am almost 50 and have no need for braces. Also they did not have a cleaning scheduled for that day and said that I needed a $400+ cleaning, scraping etc... This also was not necessary and when I said I just wanted a regular cleaning they would not oblige... I went to an independent hygienist who cleaned my teeth in less than an hour for $55. BAIT and SWITCH and rip off artists with money grubbing agenda is my opinion of my experience at Bright Now Dental. A company that is not interested in the patients needs rather it’s all about making a quick buck for unnecessary and excessive treatment.

I would never recommend Bright Now Dental even to my enemy. They will say anything to get you to come in. They even have $29 cleaning and X-rays posted on their window. That is like giving away free money. There is no way they can afford to do that. It's a trap to get you in to be diagnosed with all kinds of problems. This happened in one of their Aurora CO on Tower Road facility. I moved from out of state and was looking for a new dentist. I made a regular cleaning appointment a month ahead for June 19, 2014. I asked them I only need my six month cleaning done at this time for 2 members of my family. I specifically told them there was no chance of them coming back for a follow up visit since they will go out of state. They agreed provided I agree for them to take X-rays. I knew what they were up to with that and told them regardless of what they think they found through x-ray or evaluation, I only want cleaning done with that visit. I reluctantly agreed for the x-ray and they also agreed.

Did I mention that it is horrible!? I don't know where to start. How about with a suggestion the "dentists" working in this office should be individually placed with an established dentist office and be in TRAINING. The name of the place should be "jr. dentists in training without any guidance, winging it all on their own, or fired from every other place they worked dental office". Their social skills suck. They are not good with cleanliness (I witnessed a dentist take my husband’s dentures, rinse them off in a sink that everyone else uses - out beyond the cubicle - and then place them back in my husband’s mouth). EVERY time I go in, they hand me glasses to put on that have clearly been used by someone else as the oil from the previous persons forehead is on them - GROSS! What if the person before me has pink eye??

I took my 8 yr. Old to Bright Now Dental for the first time - no cleaning nothing! Had Cray done and was told he had 8 cavities and they need to be pulled ALL AT ONCE!!! I walked out like you're crazy. Took him to a dentist in Cleveland and there were not 8 cavities at all. He had 2, they were filled. I would never ever go there again!!! And everything they have done to my daughter's fell out about a week later! They are terrible.

I had my dental work done through bright now dental from 2/25/14. I was quoted an amount prior to my dental work. I agreed to paying the amount, gave my payment details and was processed their staff name Lupita. Then lupita came back in the middle of my almost 6 hours of appt/major dental work up and informed me that she miscalculated my payment and I still owe Bright Now dental an additional $508. Being a good patient and customer, I sent the payment stub mailed to me to pay the said amount through their Irvine office. When I went back to the office to get my permanent bridge, I was told that instead of collecting the amount from my credit card, they instead credited the amount to my card. Now I owe them twice the amount! Think twice or more before going to this dental company.

I know Bright Now Dental may be cheaper than other dentists, but there is a reason. I had an implant done, and was told to come back in 3 months to give the bone time to grow around the implant. Came back 3 months later on my appointment date, and was told they don't do implants any longer (Beaverton Oregon). They made an appointment in the next town for 3 weeks later. When I got there, they did not have the abutment. "Come back in a week." Came back the following week, "Sorry, someone should have called you. We don't have the abutment yet. Will call you when it comes in."

I had work done over a year and a half. I went in and knew that my insurance covered 90% of my bill. Bright Now insisted that they only cover 80% and charged me at that rate. I paid what they were asking. My insurance company paid them at 90%. They now owe me money, close to $100. I asked for that refund and they said they would just apply it to my next visit. After 6 months I let them know that I would not like to go to their office anymore and I want my money. It has now been 1 1/2 years and I still do not have the money they owe me. I continue to get the run around (not to mention I have gone to another dentist to fix the bad work they did). I finally found out I have to fill out paperwork and wait another 6-8 weeks after the paperwork is completed, to even get a check issued.

I went to Bright Now Dental in 2013 to get upper dentures and then lower partial. They took impressions of my teeth. They pulled my upper teeth. I went in to have my upper dentures fitted, I was surprised when I saw the new dentures, they did not look like my old teeth at all! The teeth were twice as large as my original teeth and did not match my lowers at all. When I asked why, I was told that's what their lab makes, so that is what I get. With the teeth in my mouth, my bite was decreased because the teeth were so large. The dentist told me as the swelling went down, it would be better. As the swelling went away, I went in to have them refitted but my bite never increased. I had a lower partial made and it has never fit right, even after several adjustments. I made an appointment to have my teeth adjusted today, June 3, 2014, I was then told it had been over a year for my uppers and would be charged for adjustment, my lowers were less than a year and I would not be charged. I left with nothing done and still don't have teeth that fit. I want my money back or new teeth.

I had a root canal and crown done at Bright Now Dental, Anaheim, Dr. **. The temporary crown had to be redone 5 times because the dentist had left too much material on the tooth and the crown was too thick on the biting surface. FINALLY on the 5th or 6th try, a dentist filling in while ** was on vacation made a satisfactory temporary that held AND lowered the height of the tooth so the temp would have enough thickness and not break. It was cemented down WELL and I was told it might be hard to remove. Well, it WAS. Dr. ** struck my upper front teeth at least TWICE with the pliers as he lost the grip on the stubborn temporary. The edge of the two front teeth (cutting surface) had now been totally compromised after keeping them intact for 67 years. When I presented this to him on SEVERAL subsequent visits, he denied liability, then checked the x-rays which confirmed the damage was not there prior to the crown.

After not going to the dentist after 6+ years, I decided to take myself into Bright Now! Dental back in Nov. 2013. Not having dental insurance wasn't an issue with them, they did help me out with that. I need two root canals done and about 6 fillings! I scheduled myself with them for every week for about a month. I got my fillings done and one of the root canals. Come April 2014, I injured the other tooth that needed the root canal while eating dinner. Two days went by and the pain and swelling increased. I decided I needed to get into the dentist right away.

My insurance covers semi-annual exam, X-rays, and cleaning. I made an appointment in Spring Hill, FL. I got X-rays and an exam and an estimate of recommended treatment: $10,349. As a favor to me they would do the work for $5,781. I was told I would have to make another appointment for the cleaning. Today I tried to make an appointment for the cleaning insurance covers. I was told I could not get the cleaning unless I paid for all treatment recommended by the doctor. I understand most dentists use similar tactics here. This much is for sure: This firm is a scam from the root. No pun intended. Stay away!!!

I went to Brightnow to plan for top dentures. They set up a plan to have the work done. I reviewed the plan and did not want some of the work they wanted to do done. After discussing with the dentist, they set everything up for a dental loan to have all of the work done. They removed my top teeth, told me to wait several months to heal then they would do the permanent denture.

They get you in the door with a $30 exam and cleaning and they do a decent job. In the exam, I was told I need to see a periodontist, I have bad "pockets" of gum loss. But before I can do that I need a full 4 quad planing and scaling $500 okay. I go back for the scaling (which I've had done in the past at other dentist) and it took less time than my previous cleaning. Like I said I've had this done at other dentist and it was lengthy to say the least, lots of injections of antibiotics (not just squirting some liquid on my gums) and several hours of cleaning epic. It cost me maybe $100 more. On top of that they sent me home with more preventive wash and instructions. This was not done at a "dental chain store" who seemingly are out to devise ways to extract money from patients, which seems like why Bright Now cut corners or maybe I'm just crazy. In all fairness I'm not a doctor or dentist and I might be wrong. I also see dentistry as an easy way to (if one were so inclined) cheat people and I'm sure the big reason someone puts their hands in people's mouth all day is to make lots of $$$$? Try swirling peroxide and "oiling" which dentists will probably take issue with.

I go to Bright Now Dental in Palm Bay, Florida. I was diagnosed with severe gum disease. Pockets of 7-10 were not uncommon. The periodontist Dr. ** scheduled gum and root scaling. The procedure went well according to the periodontist. When I went for a follow-up two weeks later, I was informed that I needed major gum surgery, at a cost of nearly $3000, the scaling did not correct the issue. Why make me go through the agony, and expense $800 out of pocket if surgery was inevitable? The practice seems to just be looking for a larger payout. I will be changing dentists and looking into a medical malpractice suit to try to recoup my expenses! After 2 months and 5 visits, my teeth are basically in the same condition as when I started. Only My bank account is suffering. They keep mentioning dental implants for $20,000, even though I have made it abundantly clear that financially I am in no position to do so. The periodontist reply is, "Maybe you will win the lottery." It seems he already has....

First time patient... $29 offer for exam and cleaning. When I made my appointment I told them what it was for and I mentioned I occasionally (like every blue moon) had a toothache on the left side of my mouth and when they called to confirm they called me the wrong name... I politely corrected her. I arrived 15 mins early for my appointment with my paperwork already filled out. I gave the pleasant receptionist my paperwork and ID. She told me to have a seat and they would be with me shortly.

On August of 2013, my husband had a tooth break off at work he needed a crown... Arrived at dentist office in Puyallup. They told him his portion of payment upfront before they could fix his tooth was 475.00, told him put on credit card due to not having the money then and he needed the tooth fixed. The dentist supposedly fixed the tooth. About 1 month later, he had pain, went to different dental office to be told the first dentist repaired it wrong and the new dentist fixed the error and husband is happy now!!! Second issue trying to get refund put back on card initially told would take 4-6 weeks for them to submit refund request to corporate even though they took our money instantly...

I saw the Arvada, CO office for the first time yesterday afternoon. I hate dentists and it had been several yrs since I saw one last. They are on my dental insurance plan. I am having jaw/tooth pain. I had X-rays, then the doctor came in and examined my mouth, did a cold test, etc. I have a dying molar that's infected and needs a root canal, a broken tooth that needs replaced as well that's infected. And a front tooth that was hit by one of my kids when young that died and needs a root canal as well - no problems with that one. The last dentist told me about this dead tooth but didn't mention needing a root canal in the future. He said I had infection in all 3 teeth.

My experience from the first app. & on. Was first introduced to the facility, due to the fact it was an emergency, pain with my tooth & they were a facility that would see you on same day, without being a patient of theirs. That was probably the only good thing that came out, in respect to the facility. After that, it was downhill. The next appointment was the follow up to the emergency service, the tooth got pulled and since I still had money to use up on my dental insurance, I made another app. for teeth cleaning, but that did not happen. Something else was wrong with my teeth that got taken care of and that was the end of my dental insurance for that year along with my financial responsibility. Which I believed was the end of that until I received a letter 6 or 7 months later saying that this was my 3rd bill sent to me & they have not received a payment, which confused me when I had not received even one bill from the last and they said final payment, so that upset me, spoke with the manager.

I made appointment to have my teeth cleaning. The 1st visit they said they need to take x-rays. After the x-rays, they informed I have cavities. I need to rescheduling for the next appointment to do the filling. I told them I need the filling right now. I need to have a teeth clean. They scheduled for me to come back for cleaning. When I arrived at my next appointment, they said they are busy. They can only to the polish today. So I got the polish. After the 6 months, I schedule to come back for another cleaning. They took me in and started doing the x-rays. The assistant said they're overwhelmed with patients today. "We're going to take the x-rays and see where we are going from here." I told them I only need to do the cleaning. She said only the dentist or hygienist can do that and they're busy today. She will perform the polish for me if I want. What kind of business is this? We pay our insurance for preventative services but these dentists do not want to do the job we pay entitle to.

I went to Bright Now Dental in Woodinville, as they were covered by my insurance. On the phone they specified the first visit would be x-rays and a cleaning. My daughter and I had back to back appointments. I went in first and the cleaning was...thorough. A lot of scraping. The hygienist said I had a couple of cavities, but that everything looked pretty good.