Bright Now! Dental Reviews

This is NOT A CO-PAY I'm complaining about. I am complaining because they are charging everyone $10 per visit for their protective gear. That is not a patient's responsibility. I have to buy gear as well!!! Totally uncalled for!! Gouging the customer!!

I WAS Sent To this Dentist by my Insurance Company. The Office Personnel Can't be trusted, Reason What is covered 100% They will pad the right up and then get you to sign for things that will not be explained to you so therefore you will have a surprise bill. There Is no other way to say this is theft of seniors during a pandemic.

I have been a consumer of this business over 20 years and it's been horrible service at every branch I've used during this time. It's my insurance company provider so I've been stuck. The worst office is the Sacramento Watt office and the corp office is none the better. I had finance and paid for a bridge and it still has to be installed or replaced years after. I had to call them to see about installation and a refund. I have filed complaints with corporate office Newport Dental and nothing. They refer you back, I have had few conversations with the ever changing office management who fails to respond or call you back. I simply asked after years to mail my product or refund my money. My latest attempt was end of July and I'MMM still waiting on a call. My tooth was and still bothers me and when I mentioned it to them when prepping it they ignored me.

Called to make an appointment for my husband who had an infected tooth that needed to be pulled. They got us a next day appointment. They assured me they could do it. My husband goes in. They do x-rays and the dentist comes in. She tells him, "We are going to get you feeling better." She pokes at his tooth and then tells him to go wait in the waiting area. A receptionist comes and tells him, "Our dentist can’t pull teeth." We tried to find a dentist who can but no luck. They gave him no antibiotics or pain medicine or anything. This place is an insurance scam. Never taking anyone there ever. Now my poor husband has to wait until Monday at 2:30 for an actual appt with a different place. No thanks to Bright Now! Thanks for nothing! Going to call and put in a complaint with our insurance.

This is the worst dentist I have ever been to. Went in to have a chip fixed on my front tooth and the dentist put bonding material on my porcelain front tooth. It fell off the next day. Came to discover that you cannot put bonding material on a porcelain tooth. I was told I would get a refund and this has not happened. The office manager has treated me very poorly both in voice communication and not extending me a full refund. She wants me to pay for an examination this, in my opinion, incompetent dentist did. I had NO confidence in his exam. Office manager very rude, very nasty. All I can say is with so many dentists to choose from in Fredericksburg, VA, in my opinion, RUN do not walk away from this practice and the terrible customer service and attitude from the office manager.

I DO NOT RECOMMEND BRIGHT NOW! DENTAL AT ALL TO ANYONE EVER -- Why? I called to make an appointment for a disabled veteran who is on MediCare -- my first question was "do you take MediCare" -- I was told yes and so I made the appointment which was 2 weeks out. My veteran friend needs a tooth removed and is in a lot of pain, so 2 weeks seemed a long time to wait. As we waited, I received several texts and emails and even a phone call reminding me of the appointment.

Avoid in Port Richey. The most horrible experience at a dentist office. Not allowed in the front door. Told I had to wait in my car for 15 minutes in the heat off and on with the air condition. Never brought out my paperwork that they promised. Turned me away when I said that I didn't think that they were very good Dental office. Two employees came to the front door and screamed at me for standing on a public sidewalk with my mask on waiting for my paperwork as a new patient. I did what I was told to do. They turned me away after having an appointment for one week. They didn't recognize that I had an appointment, did not ask my name. Simply told me they didn't want me in their office because I used the word d a m not real sp. I believe I was discriminated. I am a disabled person who has trouble walking and they saw me going in and out of my car from the parking lot. The Tampa offices are wonderful.

My experience was horrible and after 2 years and a couple of thousands of dollars all of a sudden Dr. ** states that "she couldn't help me" with my dental needs. Their products were lousy breakaways. Everything they made was a disaster. If they couldn't help me she should have told me that before the money and pain. Don't forget tears. I wish I could give it no stars. Bright Now! Dental could not provide me with the type of service that I really needed. I am afraid the dental profession has done nothing for me but take my money and it's not the first time.

Very rude front office team at the North Olmsted Office!! I had my teeth cleaned with this office yesterday. I have Medicare Dental Insurance and my copay should have been only $5. When I was presented with the bill, I was asked to pay an additional $78. Total was $83 including my copay. They claim that they gave me 50% discount, which sounded odd to me. The dentists and the hygienist were friendly and pleasant.

Told to come early. We arrived early. Sat here for an hour after original appointment time. Asked window how much longer. They told me 15mins. We were here for 1 1/2 hrs before being seen. My daughter was supposed to be seen right after my son. Cancelled her appointment and mine that was supposed to be in two days. Horrible!

I had implants done. They keep my appointment when extracting teeth and surgical implants. After healing 4 months from surgery, it turned into a total nightmare. My first appointment after recouping from surgery was scheduled 2 weeks away. The DAY OF my appointment they called and said they had to cancel and then rescheduled me another 2 weeks later. I went in to get the go ahead because all looked well. Had to make another appointment to measure caps.

Horrible experience. Been there with all the family members, for 2 years. They screw up with the insurance, and after 10 months, asked me for money. They make you sign a document where it states that you are personally liable, if the insurance doesn't pay, so legally my hands were tied. The insurance refused payment because they said the procedure wasn't needed. BrightNowDental, didn't appeal, and charged me instead. I paid the bill, but they lost all of my family members as customers, and I will tell the story in every public place possible. STAY AWAY from this place.

This dental operation is a joke, totally unprofessional. Routinely make patients wait for more than 2 hours for a yearly exam and will not allow a cleaning appointment without an exam first. Wasn't just my experience, four other people waiting in the waiting area for 2 plus hours each for the same issue; several left, as did I, and will schedule with a dentist elsewhere. Save your time and money (as it will surely be wasted) and go somewhere else.

I have been a client of Bright Now Dental for a number of years. They have completed adequate routine cleanings. Recently They recommended 2 crowns to cracked molars. The 1st temporary Crown was completed on 10/29/19 and cracked 1 day later. I returned to Bright Now on 11/1/19 to have a 2nd Temp. Crown completed. This Crown cracked as well shortly after leaving the office. I called Bright Now on 11/2/19 and left work early to have the Temp. Crown replaced for a 3rd time.

Being new to the area, I went to Bright Now Dental in Crystal River, FL. I didn't have any issues, I just needed to get a cleaning. They advised me that I needed a "deep cleaning" (whatever that means). I was charged close to $600, which was the price using their dental discount plan which cost $79. I don't know what they deep cleaned, as I had at least 2 teeth that I could see still had tarter on them. I will never go to another dental chain again. Way too expensive for what you receive.

I was at the Huber Heights office located in the Dayton, OH area. I went in after waiting about 8 weeks for a following up appt. for a procedure needed to be done prior before my root canal because of the space for the teeth needed to be widen. After a canceled appt. on their behalf they made a Sunday appt. I agree after waiting a while. I was told all I need to pay was my co-pay which was paid prior on another service. I have two insurance coverage which help with the expensive of paying hundreds of dollars for dentist work. Well for one the Dentist stuck me with a needle without numbing me with the gumming numbing solutions that is usually pink stuff place on your gums.

I took my son to the Bright Now dental clinic on North Dale Mabry for his 6-month cleaning and dental check-up. He had not been there in 14 months. When we got there we were told the dentist did not come into work but that he can still get his cleaning. After waiting an hour he came out, told me his gums hurt. Harry when I asked why the office manager said that they had to do a scaling of the gums. She asked him if they numbed it and he said no. I asked why he did not have the cleaning that he was there for and she said that's he needed the scan Lee done first. I was in shock they did something without asking my permission. Perry she took a payment of $55 and I left. When I talk to my son that night he said they gave him the authorization to treat form to sign. He's only 15 years old.

My daughter was getting a braces done at Bright Now! Dental in Beaverton Oregon office and the cost upfront without insurance was $2,910 which I paid in full. She was schedule to have the braces off in 13 months and Dr. Matthew ** screw up overtiting with the rubber bands and her tooth was shifting left. He apologies and offers to correct it but my daughter need to continue to wearing it for the next 6 months. Finally, she has it off and wasn't happy with it because of the front teeth gaps which he try to correct multiple times and fails. My daughter finally gave up on it. His office then sending me a statement of $500 but not sure what's for when I called the billing office. I then called and ask to speak with him but he decline. I then looked up under charge and claims with my healthcare insurance and saw that they have been billing Aetna since days one for unknown services... Stay away from this scams artist!

If you need any type of bonding re-done...DO NOT GO TO ANY OF THE BRIGHT NOW OFFICES. I was made to go to 3 different locations just to find a Dentist that would re-do my bonding which take maybe 20 minutes to do. NONE of these Dentist would do it. I have it done every 10 years or so. All they said was that they would do crowns or veneers. $600.00 a tooth up to $1200.00 for veneers. Just for 4 front teeth???? RUDE and money hungry, is what these dentist are. So unless you have $1000.00's of dollars you cannot get a simple procedure like re-doing BONDING by any of these dentist.

My husband came in for a checkup. He was having NO issues at all. He was told he needed a deep clean and 5 fillings replaced. So he went ahead and paid $873 with insurance. Now he is in severe pain and has been since he went. So now apparently he needs a root canal on one of the fillings that the dentist replaced which again never caused ANY issues. So now we are told that he will have to pay another $900 for a root canal when all he wanted was a checkup. This place is a HUGE RIPOFF! If you have money to waste knock yourself out. We are waiting for a liver transplant and don't have any money for this. Now we either pay nearly another thousand dollars to fix something that wasn't even a problem. Awesome, thanks!

We made an appointment for an exam and cleaning. My husband took time off being told he could get both same day. We get to the appointment and are told he can only get the exam today! The whole reason for the appointment was for the cleaning. Terrible customer service. Front desk lady said “The appointment line always tells people that but it’s not true”. Are you kidding me??? What a joke.

Unsatisfactory Bridge Work. I have dealing with the Satellite Beach office for 2 years now trying to get a bridge completed that actually fits. I have learned now that my mouth was not adequate for a Bridge, but was advised and completed by a dentist no longer there. Now, I am being told by the office manager that the notes say that I agreed to do this treatment. I would have NEVER spent $6000 of my money for such a device that would not work. I am now being told to "make this right", I need to pay additional expenses out of my pocket. Wondering how GEHA who paid so much towards this would handle the situation.

I called Bright Now dental April 4 and made an appointment for 12 PM on April 26th at the Denver Colorado downtown office at 1955 Arapahoe St. I even got a text yesterday confirming the appointment. Today I called the office to find out how to access free parking. To my surprise when I called I was told I do not have an appointment today. When I told them the above information; I was told they don't know really what happened. Had you trust a company that can't even make an appointment with a dental operation? This is horrible customer service.

Terrible, terrible service!!! My daughter had appointment for a cleaning, that was made 6 months in advance. We received 3 notifications to confirm her appointment at the time it was suppose to be. We arrived at the office on time. The office wasn’t even opened. Unbelievable! Really? Sometime in the last 6 months the office hours changed. So why no phone call? Why no notice at all?

They put an intradental camera wand in my mouth that was laid on the counter behind the keyboard in a dust pile and only wiped it with dry gauze in April 2019. They delivered a crown and filed it down to the metal and want another try to get it right instead of a refund. Pulled an infected tooth that should have been done by a surgeon, took over an hour, felt it all then had additional surgery somewhere else to get root tips that were left in 2017.

I didn’t get any call as I was promised, our experience with Bright Now Dental was not as we had since we move there, her doctor for the braces left and we never been told he is not there anymore! My daughter had a New Doctor for few times and he suddenly decided to remove her braces saying she didn’t brush her teeth!! BRACES WAS PAID WITH THE CREDIT, after dispute the credit (was paid for service didn’t get rendered and completed!!) this affected my credit and my daughter braces was left and didn’t get removed because manager insist to pay more??? Then it can be removed.

I have been going to this office for 8 years. Have spent thousands of dollars at this office located at 27066 Us 19 Clearwater FL. I never had a problem until April 3/2019. I made an appt. to have my bridge temporarily re-glued (they put this bridge in less than 3 years ago cost over $3000.00), was told to come in at 8:00 A.M. and it would only take a few minutes. I showed up. Was taken about 30 minutes later. The person who was doing this did not have a clue what I was there for. She wanted to take X-rays and when I tried to tell her, some other nasty lady yells from the next cubicle. She is new, were teaching her and when I tried to tell her she bit my head off.

This office engages in unfair billing practices. They do work not covered by insurance companies without getting approval from the patient and then bills you for those services. I have refused to pay for those charges and now it has gone to a collection agency. I have provided correspondence twice with no response. I am now submitting complaint with Department of Consumer Affairs.

For 6+ months now I was told by the staff at Bright Now that they would take care of everything for my 17-year-old daughter who needs her wisdom teeth extracted. I called and called and Heather kept saying, "We're working on it." It is now 8 months and nothing, nada. I even called the district manager who was away on vacation over Christmas and he never returned my call. This place is nonsense, stay away!

I have been receiving orthodontic treatment for the last couple months. One of my brackets broke. I waited two weeks to have it fixed. I have my appointment day. I waited 2 1/2 hours for my turn. I usually have an assistant working on my mouth. I’ve had the same assistant three times and it’s very painful. Yesterday she said her patients are crybabies when I said I was in pain. I asked her, "Don’t you understand you’re pulling on the tissue and poking at the nerves in my mouth." That I simply asked her If she had ever had braces in her mouth and she said no. I don’t understand why some people work in the medical or dental industry. They have no compassion on the patients they work on. I don’t need to toughen up. People are vulnerable in a dentist chair. They are also paying a lot of money to receive quality care. It was a very painful experience.

I make an appointment for molar pain on Saturday and get it for Tuesday, after the x rays I got an estimated for $ 9,907. They never asked me about the reason I was there and the molar who are bother me. It wasn't in the estimate plus I was told to make another appointment to a different clinic for the extraction, so I was wrong when I was thinking that my pain will disappear that day. I paid for service that I wasn't looking for I wonder if is that legal?

I was disappointed with the crowns I had. The fit wasn't perfect and there was some discomfort when biting down. This was in June 2016. Later in 2017, I received an invoice because my insurance wouldn't pay the bill. My insurance had Bright Now as a preferred provider... The insurance was stating that the procedure was unnecessary. After going back and forth with corporate and the insurance company, it turned out that the dentist didn't provide a medical reason for the procedure. So, I had to coordinate communication between Bright Now and my insurance company to get the dentist to do his job.

Nothing more frustrating on your first visit as sitting in waiting area 45 minutes past your appointment time. The worst part is they have no control of the schedule. They have a call center in a different state take appointment. How the hell is that effective? They have no idea what is happening at any particular locations ie vacations, emergencies, sick employees off work. This is no way to do business. It makes the nice professional providers look bad. They really need to rethink how to do effective and efficient business. People and their time matter.

STAY AWAY FROM THIS PLACE AT ALL COSTS!!! To start off on a positive note - Dr. ** is very friendly & knows what he is doing, outside of that, there is ZERO upside to this company. I originally started Invisalign in February 2016. I had great dental insurance that would pay up to half of my Invisalign to a total amount of $2500. I was supposed to be done with Invisalign in February of 2018 but ended up having to do a couple of extra rounds (which was fine). My total bill was supposed to be paid in full December of 2017.

My husband and I have been patients of Bright Now for approx 20 years. I honestly wish I never went there. I think I'd still have my teeth. I had very sensitive teeth and it hurt so badly to have them cleaned and this office was the only one that wouldn't use the new cold water ultrasonic faster way. They did it old school and would numb up really bad areas. I have great insurance so it pays for most basic things 100%. My dentist wanted all the silver fillings out of my mouth. There was no pain in those teeth. To remove those fillings it meant root canals. 14 in all. I didn't hesitate. He told me they were toxic and needed to be removed. I had to get financing.

I had a bridge service with Bright dental Sand lake in Orlando FL. Bridge broke and they want to charge me again. No quality or warranty for any service they do. Service is terrible, low quality and they not willing to help. Please don’t use their services. It’s a waste of money and you will have to pay again because is not gonna last long.

3 months after surgery I get another bill for over $300. They said insurance didn't pay as much as they thought. I set up a payment plan with the office and have been paying monthly on time. Today I get a letter from a collection office, for the remaining balance!!! They sent me to collection over a $112 remaining balance! Even though arrangements had been made, and I've been paying on time.

We liked the fact that we did not have to pay for the initial X-rays and there is an inexpensive service you can sign up for that helps you save 20-40 percent. Well all went well until they checked my gums and then some of my numbers were not good. I asked how could I develop gum disease with what they now said was bone loss so quickly...as my exams were always good. No explanation. No education at all... Just a proposed treatment plan with a HUGE BILL put in front of me. The same for my husband... And then the dentist that I had seen in private practice years earlier for an extended period of time asked me if I ever considered having my teeth straightened. Funny thing is he had never said that in the 10 or so years I had gone to him. RED FLAG!!

After getting my teeth cleaned they pushed an expensive aftermarket service that they said "wow you got great insurance" and instead of paying $186.00 you only pay $7.00 dollars LATER to find out I HAD TO PAY THE WHOLE BILL!! I asked several times, "ARE YOU SURE?" They said, "Yes!" NOT GOOD!! Plus they never have change to give you back, it's always a credit for next time. HORRIBLE EXPERIENCE!!!! Looking for another place!!

I'm in tears. I have never felt so humiliated in my life??? As I'm typing this I just want to crawl under my blankets and cry. I went to do my yearly teeth cleaning. It started when the technician looked at me and chuckled at the fact that I don't like x-rays because they hurt when they put that stuff in your mouth. Then when she was about to start I reminded her that I need the gas to help me relax. Never mind that it was on the notes for when I made the appointment and the fact I reminded the front desk again once I arrived. She looked at me and said: "for a tooth cleaning? You really need it?". Very condescending. I couldn't believe it. I was full of anxiety and fear of having sharp objects in my mouth. She made me feel so bad.

The Watt Avenue office in Sacramento does not to care about their customers when it comes to scheduling. I've had an appointment canceled because they've set it up when the hygienists went to lunch, I did not find this out until I went to the office for my appointment. Today after waiting 30 minutes in their waiting room I was told that they had scheduled two patients for the same time. They seemed surprised that I was upset after telling me that it was only a few minutes.

Clearwater Dentist - GULF TO BAY LOCATION: As a patient of Dr. ** I was told I needed a Root Canal because the Crown he put in was causing sensitivity - anything cold or hot was painful and food would get stuck in it because it did not fit correctly. I went to another Dentist for a 2nd opinion who said the root was healthy and I only needed the Crown to be re-done by the dentist who put it in. Upon telling Dr. ** that he should repair the crown because I didn't need a root canal he rudely walked out and would not speak to me!!! I work in the medical community and I've never seen any Dr react so UNPROFESSIONALLY!!! I have been suffering for months because he refused to correct his mistake and now I no longer have the insurance. Maybe it's time for an attorney!

Bright Now! Dental in Centerville Ohio - The front desk receptionist are rude. I really dislike going to this orthodontist. They are so loud when discussing your payment business. They also play on the phones when you miss a payment like they’re the payment people. One time I missed a payment. I asked to speak with the loan people. They actually were laughing and acting like they were them. When I asked to speak to the supervisor they also acted like they were that person. I would advise anyone who wants their service to just go to the Bright Now in Miamisburg. They’re so better and bubbly.

I was impressed with my first initial visits and was told they couldn’t fill the teeth I needed fixed but insisted I must get crowns on all of them. I trusted them and they said it would be better than the teeth I had then. I didn’t have insurance and took out a loan for $4,000.00 for the cost of the dental work and had it done. After the work was completed they said I needed another crown but they had missed it - I told them I’m not taking out another loan and told them that the price I paid was supposed to cover ALL the dental work that needed to be done. They said, sorry, and offered to give me a crown for half price. Now that my new crowns are in and the first week has passed they have started to fall out! I’m in and out of the Office every three-four weeks to glue them back in. I’m so upset and still, I never leave a negative comment.

I recently made a dental appointment for my adult son, and was told by two different people, that he would receive x-rays, as well as a cleaning. After his x-rays, he was told he needed a more in-depth cleaning, and since our insurance doesn't carry gingivitis cleaning, did he want to pay an additional $200 plus. They would not even give him a basic cleaning, and told me that "polishing" his teeth would not have done any good. A general cleaning would have removed plaque. They promised something they were unwilling to do, but only at additional patient cost. I spoke with their manager, Danny, regarding this issue, and advised her. She just lost two patients.

From moment walked in receptionist was rude. I was told to arrive 15 minutes prior to appointment which I did then was not taken back until 30 minutes after my appointment time. The X-ray person hurt me. Then the dentist, Dr. **, spent maybe 4-5 minutes maximum telling me I need 2 crowns and when I asked why one of the teeth that didn’t seem to have very much of a chip out of filling couldn’t be repaired with new filling, she said, "We don’t do that, we take filling out and crown only." She got up and walked out and another person came in and proceeded to tell me cost of all dental work and that doctor said I also need “deep cleaning“ which I then said I would just have the regular cleaning that my insurance would cover, I was then told they would do nothing if I refused deep cleaning because that’s the doctor recommendation and I have to do that.

I went there 2 times and both times were horrible. First time they did a very bad service for my daughter who is 12. Did not offer free cleaning. After I requested they did give it but the lady who did the cleaning did it very harshly and did not even didn't even do it properly. I went to the Santa Ana location yesterday and they after waiting for one hour they called me inside and took 100 xrays and the lady digged all my teeth and said that I need deep cleaning and said won't do the free cleaning. Gave me the bill for 8000 dollars. Really? I have been going to dentist and very good dentist for years and never had this before? Why don't you open a business instead to rob people?

This all started in November 2017. My partial arm broke. It's now January 2018. This ruined my holidays. I will never go back to them again. Unprofessional! I was in the Lorain office for 1 1/2 hr before they said I need to go to the Elyria office. My doctor is working out of that office now. Why did I have to go to the Lorain office to find this out?

I have dental insurance to cover for dental work. I went to the dentist and then had the needed procedure. I paid for the deductible and the office manager stated that they will bill the rest to the insurance. Then a few weeks later they called me that they could not wait for the insurance to pay because it was taking long. So I paid for it out of my own pocket with the understanding that they will refund the money once they receive payment from my insurance. Well, they already received payment over two month ago and I still have received no refund. Ever since I keep calling almost every week and they tell me the same thing that it is in review status. They have been giving me the runaround. Now I am wondering whether I will ever receive the refund. I do not know who else should I contact. I contacted headquarter office and the office where I had the procedure done. I will never go back to this dental organization and I do not recommend it to anyone.

Bright Now Dental is the worst I've ever seen in terms of stealing from patients. They will not provide the complimentary cleaning offered by insurance. They try to force you into periodontal cleanings. I believe it's because they don't make enough money on complimentary cleanings. They also told me I needed a root canal in order to save a tooth ($1200 out of pocket) but a second and third opinion revealed that the tooth was fractured and couldn't be saved. These are just a couple of the many, many issues with this company. Never, ever to go this Dental office if you care about your money or your well-being.

Hello, I am a patient from Bright Now Dental in La Quinta. I would if possible like to remain anonymous. I have had a baffling experience so far with the staff at my dental office. First of all, when I walked in no one acknowledged me as I stood for my first time visit. A woman who I didn’t understand and who could barely speak English finally looked up and told me to sign in. The other heavyset woman never looked up and continued to talk to who looked to be like the manager. An older woman with business attire. While I signed in I overheard the conversation they were publicly having about a male worker, the manager who I later found out was Maggie, was using profanity and badmouthing him. I couldn’t believe that someone in charge of a dental office would talk about her staff in such a demeaning way. I then headed to my seat where I waited over an hour to be seen by a back of the house staff that was clearly not excited to see me.

Very bad experience with the actual visit to the Spring Hill FL office and they won’t provide accurate information to talk to their insurance billing department. They transfer you from one person to another and all refuse to answer or listen to my questions. Their insurance billing people don’t even know what an EOB (explanation of benefits) letter is. They charged me for a visit my insurance pays for and won’t reimburse me the money they owe me. Run like hell from this place.

My appointment never was on time, I have to wait an hour or so, very noisy place like on market, no privacy. Dr. never read my info in my file... That I am pregnant...They did not ask about my problem, just want to make an X Ray(???) so they can charge me, do I need or not that x ray, nobody cares... I found this service very unprofessional, I think they need to be trained by professionals, so the job can be done more efficiently. It is really sad. I saw there is a lot of people writing pretty same complaints. I think the company should take seriously all this complaints and unsatisfactions.

Came in for a cleaning - said didn't take my insurance but they sell their own and covers the xrays and exam. I told them I just wanted a cleaning - not possible without buying the additional insurance so ok whatever. After xrays and exam they said the insurance doesn't cover the cleaning and to fix a broken filling would be another 300 on top. Said it was only 200 last time so they looked it up and it was 200 and they "Bright Now" did the filling that broke so I said "shouldn't you fix it for free?" Since it was not at that location they would not but if I went back to the one that did they would.

This is a **--- Do Not Use if you know what is good for you!!! This place should be closed down for fraud and incompetence... I am contacting State's authorities and will pursue this Dump of a place legally!!!

I went to this place because it is close to where I live and my insurance is taken there. The first time they check my teeth they told me I need a deep clean so I said go ahead. So six months pass by I went for my free preventive cleaning they won't do it because their Doctor said I need a different cleaning. They refused to do any preventive cleaning because they say what the Doctor recommend. I said just want my free cleaning and they refused because they charge extra for the other kind of cleaning.

I had an appointment with my daughter. For some reason the receptionist didn't give my daughter file to the doctor and we end up waiting for an hour with 20 minutes and I have to reschedule the appointment again. What a waste of time.

My family has been going to Bright Now Dental in Fort Collins CO for several years due to they were the only one around in the area that took both of our dental insurance. I have had several run ins with the billing department who have no idea what they are doing. Every time we had any work done we would pay our portion of the bill at time of service. We would then get phone calls because they were unable to figure out which insurance was billed first. We always told them when we went in. Then it would be a year later and we would get a bill from them stating that we owed additional. They would not bill the insurance correctly or submit the requested information that was needed to the insurance to pay.

I had gum surgery last July. I paid my portion of the bill and was told what the insurance would pick up. I started receiving harassing calls about paying the insurance portion. I advise that it was taken care of and they stated that the insurance did not pay. Finally after several dunning calls I spoke to a supervisor who stated that they should have paid and she would resubmit the information. In the meantime I was to pay and then they would credit it back. The insurance sent them a check and to date I have not been credited the amount back to my card. They will not call back. At this point I fear that this could be fraud in the fact that they have gotten paid twice for the same work.

Run. Don't go there. I went there for a broken front tooth. Had x-rays done. Was very happy and then I was told I could get finance to help pay and it would come out each month so I said ok. It started out bad. I would have a appointment. They would say I didn't. I missed my granddaughter party at school because I had appointment they said I didn't. I was supposed to get my top teeth done before the end of 2016 but they never finish the work on my other teeth so how can they fix one without doing the other one first. The new manager said "I will find out what happen then I will call you." Never got a call. Had to go over there then she tells me that I still owed them some money. How can they keep on taking our money when work hard for and they are getting away with it.

Bright Now's negligence is costing me! Last year the Elyria office took full mouth x-rays then proceeded to ignore them. For starters, they made me a partial, it cost me $1,200.00. The partial is made of Valplast and cannot be added onto or changed. They made it to wrap around a crown that had a root canal years before. I thought I was ok! I told them I wanted some cosmetic work done since I had broken a couple front teeth. They made up a plan that I believe was around $13,000.00 dollars (after they encouraged more work). When I asked questions, the dentist got angry and said "Well, make up your mind! Do you want the work or not"? I was blown away! I asked her assistant why she was so rude. She said, "Because you come in here and don't have anything done." I couldn't believe my ears! I had NEVER ever done any such thing. I was DONE with Bright Now!

I went to Bright Now Dental in Lakewood as a new Medicare patient. I needed a root canal in a front tooth, which I had done there last November. I began experiencing pain in the root canal almost immediately. A few weeks later I went back to have the tooth checked out, and even with another set of x-rays, the dentist was unable to find a problem. He referred me to an endodontist that no longer took Medicare patients. I called Bright Now to see if they had any other possible referrals, but they said they didn't know any and I would need to find one myself. After a number of phone calls to United Healthcare through AARP, I finally tracked down an endodontist that was taking new Medicare patients.

In addition to the service, they send us invoices to pay couple weeks after the visit. They claim it's because they didn't correctly compute the actual amount on the day of the service. Ranges from $10 to $100. Now getting mail notices that our insurance declined the last claim. The last visit was $110 for a cleaning only... no extras were added. Also every time I go there the entire staff has changed, front desk, dentist and hygienists. There was a time we were getting invoices in the mail that had a $0 amt due. I asked, they quickly indicated that I need to contact corporate accounting. They were unable to give me that contact information. Never contacted them and We stopped receiving them after that. I think an attorney (and patients) could make a pile of $ in a class action suit if this was pursued.

My dental insurance changed, so I had to find a new dental office that was in my network, Bright Now! was one of them which is close by. My first visit was for general check up and schedule cleaning which was not a good experience. First they had me under the wrong last name, did not even apologize. When I told them it was incorrect the girl just give me this attitude, they are unprofessional. I had to go back for the cleaning which was my second visit, which was not so bad, I had silver filling which was fine. Had no problems, the doctor ask if I wanted to replace them with white ones which she said was covered by my insurance, I agreed.

Good dentists - lousy corporation - I have been going to Bright Now for well over 20+ years and since Smile Brands Inc. took them over have had it with harassing collection calls so much so that I am done with them. This past Jan. I ordered 6 implants after two years of prep work. The office wanted me to pay the entire $10K bill upfront, which to me didn't make sense, so I agreed to pay three-quarters. I was told it would take 3 weeks to get the teeth from the lab however the next available appointment was two months out. In Feb I started receiving the collection department calls on my house and cellphones. I explained that I was not going to pay until I received my teeth in March.

I had the crowns put on in Nov of 2015. A month ago I received a call saying I owed them another $500 even though I already paid my co-pay of $1100. Delta Dental said they paid their contract portion and that I did not own any more money. Evidently the contract portion was only $5, but they made the deal. The worst part... the gal that keeps calling me is from a collection agency and Bright Now NEVER notified me of this money owing. I would never do business like this, in any line of work! Don't start harassing me because you didn't look at your contracts!

Very unprofessional, a large corporation seeking only profit. They will not care about you, only want your money. Not good at dentistry, good at stealing money. They will provide no good services but expect handsome payment. Go to a non corporate dentist for your own good. This place will truly disappoint.

I was skeptical at first but, so happy that I chose to go here. All the staff, including the dentist that worked on my teeth cared about my needs. The assistant... At least I think that's what I would call him helped to adjust my partial so it was more comfortable and kept trying to make me happy. The dentist made sure that I was completely covered with numbing meds due to my being extremely sensitive. It's scary going to the dentist but they made me feel at ease with their continuous attempts to make sure that I was comfortable. They were awesome!!! Thank you!

I first went to Bright Now 2/8/17, I had finally gotten dental insurance and went to DentaQuest site and pulled up local dentists. I had not been to the dentist in years and I did have a toothache. I had cracked a filling and gotten a cavity under it. The Dentist did an exam and said I needed 8 different fillings. She did 3 that day including the one that was bothering me. A week or 2 later I chipped the tooth that was bothering me, it was a large chip. She was offended when I explained to her that my tooth had chipped, "The filling is fine. It was your tooth that chipped."

On April 28, 2017, I was appalled by the treatment I received at the DeSoto Junction location by "Bright Now" dental office at 3611 First St. E. Bradenton, Fl. About 6 months ago, I had a toothache and made an appointment to see the Dentist. He diagnosed my problem as a cap was needed on a front tooth and said it was an emergency and it must be done immediately. He quoted me a price of $1000.00. Today I checked with other dentists and found a cap on a front tooth could be put on for $800.00. The dentist said this could not wait and needed to be done immediately so I had the work done and payment was demanded immediately.

All I went in for was a first time patient exam, Xrays and cleaning. They did not clean my teeth but put in a small filling. I was told I needed two more appts for some deep cleaning. They charged my insurance $500 just for the first visit, and the next two would be over $700!!! That would wipe out all of my supplemental dental insurance for the whole rest of the year! I only get $1200 per year!! I could have had a first time patient cleaning and exam for $59 or less elsewhere!! Can you say... RIP OFF!!!

I went to Newport Dental (a Bright Now! Affiliate) in Norwalk, CA for an emergency. They gave me a quick exam, and told me to come back in 2 days for a deep cleaning that would alleviate the pain. When I returned, they went through a $4000 list of items they said I needed and even offered financing as an enticement. None of the recommended work had anything to do with the source of my dental pain, it was simply a way to extract some money from me. They referred me to another Bright Now! periodontist who would then create another set of treatments (i.e. expenses). I declined the extra work and opted for just the deep cleaning and accepted ** (antibiotic) in 5 teeth ($79 each; they wanted to inject it in all 28 for over $2000). While I was in the chair getting the cleaning, the dentist came over to give me the "hard sell" on why I needed the $2000 in **. She spent more time trying to get me to buy the ** than she spent examining me.

New to AZ. Needed a dentist. Decided procedures I wanted with them. Office manager said she couldn't access my insurance history. I had my MN dentist sent her 2 years of records. The office manager gave me a quote and I agreed. After service I paid my agreed to amount in full. A week later she said I owed money. I asked to meet with her. She gave me an appointment. I went to appointment on time. She had receptionist tell me she was too busy. I would not recommend anyone do business with this poorly run business.

WARNING: Do NOT get any sort of dental work done here beyond a cleaning. I went to Bright Now to get several fillings done, and so much bonding was put on my teeth, I couldn't even FLOSS some of my teeth afterwards. After the procedure, the dentist didn't even bother checking to see if he could fit a piece of floss between the fillings, so it wasn't until I got home that I realized this was an issue. I couldn't even fit floss between one of my molars, and the excess bonding on another filling RIPPED the floss every time I stuck it in between my teeth.

Bright Now Dental in Ocala, Fl treated my husband for an emergency extraction. We paid about $200 on the visit and my insurance was billed $95. Over a year later I start getting collection calls from the Office Manager at the Ocala office. The first contact was made in 12/2016 at which my husband spoke to the lady and told her that he did not have the information that she needed. Instead of documenting this they noted the account as patient refused to give info. The insurance needed my ssn. They resubmitted the claim without the proper documentation and were denied timely filing. Now they want me to pay the bill.

I always had my payments on time. I went through a bad situation financially as a single mother. I called customer service. I was late on a payment called cs to let them know I'd be making a payment on a Friday. Gentlemen I spoke to said he would make some notes so I wouldn't be charged late fees and that Monday spoke to a very rude female who wouldn't listen to me. As a customer that's referred my family I figured they could waive my late fees or help me out instead of getting a supervisor. The girl puts me on hold and goes back on the phone pretending to be the supervisor which is very ** rude especially since she still wouldn't help me. Other times I missed an apt due to work when I called to reschedule. All I ever was told was they didn't have access to the scheduled. I went without seeing the dr for over a month never ever taking my family or friends here

BND has gone against what I have asked for 3 times now. Every time I go in to set my son's appts I tell them to ensure the insurance accepts what they are going to do and then I get denials from insurance. AND... I tell them NO narcotics medication and I pick up **. Now my TBI disabled son who is on a fixed income has a bill over $400.00. Guess he can sell those ** again to help pay for the bill. IT EVEN STATES IN HIS CHART... "NON NARCOTICS ONLY!!"

Bright Now Dental. Has became a joke since they got a new doctor. The dental assistant took me to X-rays. As I walked by the new dr was on her personal phone. Then I got back to my chair. She looked over my X-rays then had me move rooms. Again I seen her back to her phone. The new doctor did not want to do the work. They took my blood pressure and said that I could leave. Earlier in the week they did the same to my daughter. They told me they was scared to do her work. But yet they charged my insurance 780 just to look at X-rays on my visit. God know what our insurance was charged on her visit. I use to have such a great experience with this place but now everyone is new and inexperienced.

Well I put down 99$ for my kid to have Braces on her teeth. Never happen. I also paid $3647.00. So I was let down and then I was just told that I would have to start all over again with payments in that. It sounds Crazy. I do need Help in dealing with this case. Thank you.

Mesa location on Greenfield. The office manager, Marissa, should be exposed and fired. At this moment, my daughter is having braces put on in their office via my ex-husband with no knowledge or consent from me. As a single mom on a tight budget, I learned of it through my 12-year-old son only last night. When I asked my ex-husband, he told me that he'd pay and I'd pay him. I told him no, that I needed to research, compare prices and budget. Additionally, I needed to use my HSA directly to the office, not cash directly to him. He went anyway and I told him, consult only, no work was to be done, yet. I called Marissa and explained that I needed time, so she was to only provide a quote, but no work could be done today.

I scheduled my appointment back in August when I did the X-rays. The appointment was scheduled for Oct 29. I arrived 10 minutes late because they scheduled me for 3:00 when I usually do all my appointments at 3:30 because of school. Because I was 10 minutes late they canceled me so the office rescheduled for November 25 12:00. I arrived 10 minutes early and I was waiting for 45 minutes until I finally approached the front desk to ask "why am I waiting when I was late 10 minutes and you canceled." They said doctor is running late and it would be another 45 minutes. So very inconsiderate to children and parents trying to keep their kids calm and patient to be waiting so long. They could at least let patients know so they're not waiting. No consideration at all.

This place in my opinion is a joke! Every time we schedule, they call a day or two before the appointment to reschedule. Finally got my son there 10 mins late and because they all wanted to leave early they said I would have to reschedule. This place gives you no privacy as your seen in cubicles not rooms and when you are seen it's not what you're scheduled for! I scheduled a cleaning and sore tooth visit and when I got there they only had time to check the sore tooth, had to reschedule for a cleaning. So I did and guess what they called to reschedule the night before because the dentist wanted to leave early! Called my insurance and switched our entire family to Coast!

Where to start? My mom was getting dentures and she had a tooth that was partly falling out and they tried to take a mold for her dentures with it hanging out and her in pain, when the dentures came in the did not fit right and she would gag and not wear them. She complained a lot to them and all they could say was "Come in we will fix them." Took 3 times and she still cannot wear them. As for me I had a temporary crown put on and they told me 2 weeks, I called 2 times and 5 weeks later nothing. I had my insurance company call them and they told them, "Oh we have it. We been trying to reach her," yet no messages and I'm a stay at home mother. I get my calls. I would never recommend them to anyone and I we have and pay for good insurance.

I thought I was getting a deal through my teacher's union for orthodontic work at Bright Now. I should have known that I would "get what I paid for". Customer service is horrendous from front office staff, to hygienists, to even the district manager. Wait time is more than 30 minutes at times. I was even told that I would have to come back another day (even though I had scheduled an appointment months in advance) because the doctor couldn't fit me in -- I was already in the waiting room for more than 40 minutes!

My mom and sister have had terrible service and experience. Manager and staff takes no responsibility and blames customers. My sister had a tiny cavity and was filled 1 week ago. Since then, my mom has taken my sister back 5 times because the fill was not done properly and now has consistent pain. They are claiming that they don't know what it is. My sister had no pain, nor major cavity to have caused this fill and terrible experience. The last thing they said is that they will refer us to a specialist that will help that will charge $1300 and that we are responsible for it. DO NOT GO TO THIS PLACE. I do not understand how this place is in business.

I went to Bright Now Dental as it was in my Insurance. Dr ** not only did not complete the work on the tooth that he was suppose to work on, he also damaged the neighboring tooth. Now after 5 weeks of pain all I hear from Business manager is that "the Dentist will settle this with you. He will call you. He is checking with his insurance agent, etc." The business is not taking responsibility of the damage. I have to do implants as there are no molars left on the left side due to the severe damage caused and the remaining need to be extracted as well as he dug into them when fixing the one he was supposed to.

A couple years ago I made the mistake of selecting Bright now dental as my hmo dentist. I had them put a crown on and it fell off. I went back & they said I needed an implant and said my insurance wouldn't cover it. So the cost was going to come out of my pocket about $2000. I told them to just put a crown on & I didn't go back. A while ago I took a bite of a cheetoh & that crown they put on less than 2 years ago just fell off. I do not recommend anyone to go there and get your teeth messed up by them! Now I'm gonna have to pay for the same tooth twice. How is that even fair? I am so disappointed for going there in the first place. I will never go back to them! I feel like they messed up my tooth on purpose so I could end up getting an implant.

Two years ago when my daughter's ortho treatment was started, they told us we have to pay our portion and they will collect the balance from the insurance. Now two years later I am informed that for some reason they were not able to collect money from insurance, and I am responsible for the insurance part of the balance. WITH NO PAYMENT OPTIONS!! All of a sudden I have a $700 of additional money I owe them.

They told me I didn't have to pay anything for the work they were going to do. My new insurance was going to cover it 100%. The estimate covered 2 teeth. Actually they worked on way more than 2 teeth. I did not know the extent of work being done on my mouth. They did not explain fully what they were going to do. 3 months later they sent me an enormous bill. Turns out no teeth needed to be worked on according to my previous dentist. I am a victim of fraud and I will never go back to that office.

My son took me here for new dentures that fit implants, which I already had. They said they were in Network, as did my Blue View Dental Insurance. After beginning the process, they then said they weren't in Network. My insurance company still said they were. End of story: my dentures don't stay in place; on implants. And I can't bite down on hardly any foods: carrots, cucumbers, salad, meat. I can't chew or bite down. When I bite on the left side, the right side of my dentures come up. Also, on one side of the lining of the dentures, I can see through the material, it is so thin. I also didn't see the same Dentist and it was painful. The bill kept changing. They said they forgot to include certain things. I am going to sue them. This company needs to be put out of business.

My daughter just came back from an office visit where she had her teeth cleaned. The dentist recommended that ALL of her wisdom teeth be pulled! They are not impacted or crowding and she's not in pain or discomfort... no problems with them at all. Completely unnecessary recommendation!

My son has been going to Bright Now since 2011, but has had his braces since 2013. First problem, the first clinic before we moved started taking payments before he even got braces. So, when I went to the Puyallup location from the Tacoma location, they were confused as to why I was paying prior to his braces almost a year in. They had to do an audit to get the correct remaining balance. Puyallup - I loved that location. Convenient times around work schedules and very polite and courteous.

My Bright Now Dental experience reminded me of an assembly line process. I had all my teeth pulled and replaced with false teeth. I should have researched the reviews. I told the dentist that I wanted my eighteen or so teeth pulled and replaced with false teeth. The dentist statement was "I have no problem with that." There was no recommended alternate solutions advised. During the fitting process I was never given the same person two times in a row. I would tell them where it hurt and they would grind away.

I've been going to the same dentist for 22 years now. I recently got new insurance though so had to switch. I made an appointment on my day off to have a cleaning with Bright Now Dental. After an hour of X-rays and an "exam," the hygienist gave me my "treatment plan" that included extra procedures. My insurance pays 100% of routine cleanings, which is all I wanted. However, they tried to tell me that I needed a deeper cleaning so to say than is usually done and which insurance covers.

I had a tooth pulled at Bright Now Dental in Elyria, Ohio at the Chestnut Commons location. I went back for a follow-up appointment due to severe pain. After getting an x-ray, Dr. Seim ** approached me. As we stood face to face discussing my pain and looking at the x-ray, Dr. Seim ** told me to sit down so she could do her job. I told her to shut up and listen to me first. She then grabbed the metal chain holding the bib around my neck. She pulled on the chain and ripped it from my neck. She then told me to leave. I filed assault charges against her with the Elyria Police Department.

Bright Now Dental in Herndon is a terrible place to go for any type of dental work. I have gone there several times, why I did not change dentist right away is beyond me... I guess I am so laid back and understanding I let things go but this last visit was the end. Every time I went I wait in the waiting room for at least 30 minutes. This last time I went in for a cleaning at 1 and left at 3! Two hours for a cleaning?! Everyone seems so confused about everything which makes no sense since all my info is in my file. The financial person actually gave me an estimate on work I had already done a year prior! The dental assistant did an awful job with my polishing by messing up my gums in the process. It was like she used the high speed meant for dental procedures.

Find another dentist unless you enjoying paying out of pocket. Great dentist but horrible experience with the office and billing staff. It took 7 phone calls to the dentist after my initial consultation to speak with someone as all I wanted to do was confirm coverage with my insurance. Guess what - 0 return calls back after leaving 7 messages and then when I call them the last time to tell them I am switching dentists since I cannot get a return call or coverage confirmed - they tell me they were just about to call me - really?

I made an appt to get my teeth checked out because I was in pain. The dentist prescribed me an antibiotic and I had to wait 2 weeks to see an oral surgeon for a consultation. $115.00 but if I got a tooth removed they would waive the fee. (Not much of a difference. I'm out 1400 dollars). I came back 2 weeks later. I had an appt for 10 am. I had to wait over an hour to see the oral surgeon for a 5 minute consultation which included "where's the pain?", "how bad is the pain?" and "oh we will make an appt for you to get this surgery done." Are you kidding me!?? So finally he says he has time to do the surgery but because of my anxiety he forced me to have full sedation (that I did not want. I wanted laughing gas not some pills). He refused to work with me unless I had full sedation. They gave me a script to go across the street to Publix to get it filled. So I had to leave the office and go buy pills for this operation waiting another hour.

I went in for a 2 pm appt. as a new patient. Did my paperwork and was in a chair by 2:35. I had 15 teeth to be removed and three broken teeth but all-in-all they were wonderful. Always asking if I was fine or if I was feeling any pain and the Doctor HIMSELF called to see how I was healing. This is the place I would send my Mother to. Thank you all for the time and care you give to your patients.

I did not appreciate being told what my teeth needed or did I agree with everything they said. I thought the customer was always right. I asked for fillings, but I felt taken advantage of cause they said I need a crown. Then they wanted to do other work that was not necessary to do at this time. I believe they were trying to take advantage of me and trying to make all the money they could from me. They also would not clean my teeth, because they said I needed more than just a cleaning.

I received a bill over a year ago from Bright Now Dental for services we never received. When I called about this I was assured they would fix it. 11/2 year and 5 phone calls later we are now in collections. I continue to hear that they have removed the issue and am at my wits end.

This dentistry is a complete fiasco. From inordinate time issues, mainly appointment setting through truthfully the brutal treatment on my implants. The doctor's words were "I don't know what to do. I can't put it" in while I'm on the operating table cut open with 3 people prying into my mouth and I'm in pain. Enough said. Just to name two instances only.

I made a 1:00 pm appointment for today well in advance to come for X-rays, cleaning and oral exam. I would have been a new patient. I filled out all the required new-patient paperwork beforehand and showed up a little before 1:00 pm. I waited in the waiting room until 1:25 pm when the receptionist came in and said it would be another 10 or 15 minutes because staffers were going or had gone to to lunch. I left. I didn't have until 1:40 pm, or longer, to wait for a 1:00 pm appointment. I don't have patience for this sort of nonsense. I will not be rescheduling with your company. Your San Pedro office lost me as a customer. I will find another dentist that treats its clients with more respect and realizes that clients have busy schedules too.

3 weeks ago I went to a Bright Now Dental location in Northgate Mall, Seattle Washington, phone = 206-336-2100. And $1,700+ later after working on five central lower teeth, I went to a different dentist 2 days ago. Did exam, and he found four cavities on the same teeth that this dentist worked on. Going to Dentist today to get some type of refund back on the amount that I paid out of pocket.

I had a full set of denture made, which was charged to my insurance company. The first set was yellow. I was not charged for them. The second set that they made me are too big for my mouth. I was under the impression that after my gums healed that I would be fitted a set that would fit my mouth. To my dismay this was not the case. I was informed that the only thing they can do is reline the dentures. I explained to them that that would not since the dentures are just to big for my mouth. To my understanding the only thing they can do is contact corporate to ascertain if they can refund my insurance company. In the meantime I have no denture to wear because the ones they made me are horrible and do not fit my mouth.

Do not waste your time with these **. First visit had to wait one and half hours. Complained and second visit had to wait one hour. Third visit, waited one and half hours and complained, left without seeing dentist. These people are BAD, BAD, BAD and I do not trust them. I am considering a lawsuit. They have no respect.

My wife and I have been with Bright Dental for about 2 to 3 years. We are senior citizens on Social Security and recently dropped our dental insurance as the coverage was not very good compared to the cost of the insurance. So when we did our last visit, we paid for the work ourselves. I called in advance to get the cost of the procedures, which was just a cleaning and a check-up. I was given two different numbers depending on the type of the cleaning and check up. After the work was done we were charged more than what the highest cost procedures would be times two