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Southwest Recovery Services
Overall Satisfaction Rating
1.53/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    1
  • 1 stars
    14
Based on 17 ratings
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    Southwest Recovery Services

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    19 Southwest Recovery Services Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 19
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 26, 2018

    Now, I know what some of you are thinking as most people will not share great experiences about debt collection agencies, but the experience I had with Brandi of Southwest Recovery Services, was not what I expected. My name is Tammy, and I was contacted by this agency for a debt owed to a cell phone company. About 2 years ago I was the main account holder for a family plan and during a week of visiting family for the holidays, the inevitable happened. Needless to say, like most airlines, some of my luggage was misplaced along with my and my son's very expensive phones. Although the bags were eventually recovered, my belongings were not all accounted for.

    I ended up downgrading our cell phones as I found my insurance was going to only cover a very minuscule amount; not the entire price of replacing the phones. Between the issues with the airline and the fact that I had since downgraded I didn't even think about being charged for the old phones as I had forgotten they were not fully paid for. Needless to say, this came back to bite me in the bum! Years later I received a notice about me owing a debt of roughly $1,100 to my old cellular provider. I was confused initially and couldn't quite place what the debt was concerning. I had spoken to a rep and was down-talked and bullied before being told absolutely nothing. My file was then forwarded to Southwest Recovery for collection.

    Unlike how I was treated from the cell company, Ms. Brandi (I cannot remember her last name for the life of me), was very compassionate and listened to my story as I tried to piece together just what had happened. She treated me like a person, not just a number and left me feeling a lot less abused. In the end she had counseled me through the process and we ended up doing a settlement for a fraction of the amount I was asked to pay. Trust me, when you're a single mother, every little bit of help matters! I'm not someone who has debts amounting all over the place. I was simply someone who had befell a series of unfortunate events and was thankfully saved by the people of Southwest Recovery. I'm not sure the entire ordeal would have gone differently had I been contacted by another agency, but I was happy to have met Brandi. She did a wonderful job! Thank You.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 3, 2018

    I have had the “pleasure” of working with Kaitlyn **. I received a couple of voice mails from Kaitlyn, who claims to be from the “pre-legal” department. After a third voice mail, which said I had “24 hours to provide documentation,” I called Kaitlyn back. She started to rudely demand my date of birth. I politely interjected that I have not received any correspondence from them. She said, “Documentation was sent, you know well this is your debt, and to stop playing games and using stall tactics!” I then asked to have the supposed debt information sent to me via Certified Mail. Then stated that I have seen many negative reviews of SRS on Google; I then again insisted on a Certified Letter and to not be telephoned again.

    6 people found this review helpful
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    Rated with 5 stars
    Original review: Oct. 18, 2016

    I had a debt with this company and Leslie ** was so kind and worked with me every step of the way to get it paid. She wasn't rude like most debt collectors. She was patience with me even when I had to delay a payment. I really do appreciate her working with me until I paid the debt in full.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 18, 2016

    Randomly appear on my credit report for an account of 6 yrs old that was already paid, closed and removed from credit report on behalf of scam comcast. Not only did I never owe the balance in the first place but just to get rid of comcast - I paid it and had it removed from credit report. only for the same account to mysteriously appear again from this piece of trash company. I never received any notices, calls, mail, statements, final bill, NOTHING. just randomly appears and DESTROYED my credit score. Filing with BBB.

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 2, 2016

    They have called me countless times. I have no unpaid debts or accounts in default so I don't know why they keep calling me. Everything online said it was a scam when I googled the numbers they were calling from. I finally picked up a call today thinking it was someone else and no one was there at first and then eventually the man calling started yelling at me and talking very quickly. I asked him to repeat who he was again and continued yelling. I have never received anything in writing confirming any sort of delinquent accounts or debt collections, nor is there anything on my credit report.

    16 people found this review helpful
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    Rated with 2 stars
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    Verified Reviewer Verified Buyer
    Original review: Aug. 19, 2016

    In the process of buying a house. These people purchased a Comcast bill for $5.00 or pennies on the dollar, they got my last name wrong and I had them withdraw a check from my account and it finally showed that they cashed it this morning. They couldn't seem to find proof of anything. I said it was Comcast and tried to give them the account number. They said "we have an AT&T bill for you..." Yes well the idiots can't try to make me pay that because it was discharged in my bankruptcy. Rude nasty people... Finally I give them the account number and they have to admit yes it was paid in full. I see it is still on my Credit Report, but the bank will now ignore it because it is paid in full. Factual data was recording the call and on the phone with me. Bad customer service and bottom feeders.

    15 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: July 18, 2016

    I received a call Sunday at 4:30. No one answered when I answered. I called back Monday morning. The lady would not tell me who or what company she was collecting for. So I hung up. I have no idea who I would owe. She wanted all of my information but she would not give me any reason why she was calling me so I hung up.

    20 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: July 11, 2016

    This disgrace of a company put a $60 collection on my charge, which I was never, not once, ever notified about, by either the originator of the debt, or their company, and it has pushed my home buying process back months. I'm disgusted and sick to my stomach. Foul, putrid, rotten nor scum can even briefly articulate how I feel towards this company. ALL they had to do was let me know they needed 60 dollars and I would have handed it over, and been in my house. I'm pissed.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 17, 2015

    They have called me countless times. I have no unpaid debt and don't know what it is about. I have returned their calls numerous times and answered the phone when they call so I can get to the bottom of this, but I cannot reach an actual human being. Their outbound calls are automated. They do not pick up the phone when you call back, so you either leave a voicemail that is never returned or get an error message that doesn't allow a message to be left. Unprofessional business practices that are beyond annoying.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 16, 2015

    Some person called Patricia ** from Southwest Recovery has been calling my prepaid cell phone looking for some person that I never heard of and I told her the same, but every day I get three to four recorded messages to call 972-984-5066. I only get 125 minutes per month on my cell phone plan that is being used up to delete all of these bogus messages. They never answer their phone and then it just disconnects every time. Every time that I did get someone on the phone they quickly disappear and someone else starts calling every day leaving prerecorded messages. Some government agency somewhere needs to shut this company down they try to get quick money from unsuspecting consumers.

    17 people found this review helpful
    Rated with 1 star
    Original review: March 10, 2015

    I had an account with AT&T which was sent to Southwest. I received a letter informing me that I could pay a settlement. I called in and I spoke to a woman who told me that they had not yet reported this to any credit companies and if I paid the settlement amount by the middle of the month that it wouldn't be reported. I paid the settlement on February 4 and on February 23 there was a huge increase in my credit score because the debt was reported. I was given false information.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 20, 2015

    In business transactions, especially real estate deals, the contract often contains a full disclosure requirement. Full disclosure means being truthful and forthcoming about anything the other party should know regarding any material issues involving the transaction, especially if it may mean the difference between the other party entering or not entering the deal. Just because the Hills Above Possum Kingdom give him a copy of the contract, they assume he is correct. The contract dispute is between the Hills and me, not him, and the southwest people have run my credit history without permission - calling at odd hours and just being a pain the backside resulting in a credit report in the neg.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 13, 2014

    I have received calls from this company several times. Sometimes they answer other times they just listen or hang up. I have no business with them and they keep calling. I have reported other number they used to the FCC and now they are calling from a different number. My rights keep being violated and they should pay fines.

    29 people found this review helpful
    Rated with 1 star
    Original review: Oct. 28, 2014

    I just pulled my credit report to find VMRI to claim that I owe $568. I've never heard of them nor do I feel I should pay something they cannot prove I owe just to clear my credit. What a scam!

    26 people found this review helpful
    Rated with 1 star
    Original review: Oct. 1, 2013

    SRS was reporting on my credit history and I've never even heard from them. Tried calling during business hours and no one would ever answer. I kept getting the same mailbox over and over. Left numerous voice mails with no call backs. I even emailed using their form and never got a response. Worst company ever!!!!

    20 people found this review helpful
    Rated with 1 star
    Original review: Feb. 20, 2013

    I recently received a copy of my Experian credit report and found a negative report from Southwest Recovery Services that I did not know anything about. I called SWS and spoke with a male customer service rep named Steve. Well, Steve told me that I owed on a loan from 2010 that I did not pay. I asked whom I owed this money to and was told I owed it to Cash Net.com, whom I never heard of, and that Cash Net.com deposited money into my account. The problem is, I never heard of Cash Net.com, and the bank this money supposedly went into was a closed account. I asked Steve for Cash Net’s telephone numbers and his contract or account numbers so I could call and find out about this and get it cleared up. I also stated, “If I owed money to a company you are working for, why didn't you call me or send me some sort of letter before reporting this to a credit reporting agency?” He said they did call and gave me a phone number I haven't had in 8 years.

    I called Cash Net.com and their supervisors told me that I am not in their system for a loan and never have been. I called SWS back and told Steve of my findings. He told me to have Cash Net.com to fax him the information. Well, Cash Net.com states they cannot do that legally. What can I do to remove this from my report? I will not pay a bill that is not mine!

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    25 people found this review helpful
    Rated with 1 star
    Original review: Aug. 23, 2012

    I also have been hit with a negative item on my credit report, also claiming that I did not pay back a loan from CashNet. I have never even heard of that company and they claim that they processed a loan for me in the amount of $588. I am trying to get in touch with a Steve, who said all I needed is my bank statements, which I have and now I need their fax number to show that I never had a loan with them. It sounds like this is a sham to get money from people. I refuse to pay them any money I did not receive.

    11 people found this review helpful
    Original review: Sept. 25, 2010

    I have noticed this company on my credit report. They somehow got my sister's phone number and have called her numerous times. I called and told them to stop calling her and to call me, but they will not. Also, I was going to get a loan with Cash Net, and closed out the page before accepting it. They still processed the loan anyhow.

    Now they are wanting me to pay $773.00 for a loan I did not approve. I told them I would pay them, and asked for an address to send the money. They will not give me one. I only get the responses like "we don't accept Mailed payments". They wanted a credit card number, or bank account information over the the phone only. So, now I guess they are stuck on my credit report. It caused a negative credit mark, for an account that I did not authorized to begin with. I have tried disputing with Expieran, but still it remains

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    14 people found this review helpful
    Original review: Sept. 9, 2010

    I have been receiving phone calls from Taylor. He claims to represent Southwest Recovery Services and their client is VRMI. I have no idea of either company. Taylor also states that he has my social and bank account information and that he is trying to collect a debt of 588 for a bad check. He claims that I took out a payday loan with cashnet. I have never had a loan with them. I also went a little further and called the cashnet company and they assured me that I didn't and have never had an account with them. As a result the charges have been placed on my credit report.

    15 people found this review helpful
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    Southwest Recovery Services Company Information

    Company Name:
    Southwest Recovery Services
    Website:
    swrecovery.com
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