Southwest Recovery Services
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Southwest Recovery Services

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Last updated: Jan. 3, 2018

18 Southwest Recovery Services Consumer Reviews and Complaints

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Verified Reviewer
Original review: Jan. 3, 2018

I have had the “pleasure” of working with Kaitlyn **. I received a couple of voice mails from Kaitlyn, who claims to be from the “pre-legal” department. After a third voice mail, which said I had “24 hours to provide documentation,” I called Kaitlyn back. She started to rudely demand my date of birth. I politely interjected that I have not received any correspondence from them. She said, “Documentation was sent, you know well this is your debt, and to stop playing games and using stall tactics!” I then asked to have the supposed debt information sent to me via Certified Mail. Then stated that I have seen many negative reviews of SRS on Google; I then again insisted on a Certified Letter and to not be telephoned again.

Original review: Oct. 18, 2016

I had a debt with this company and Leslie ** was so kind and worked with me every step of the way to get it paid. She wasn't rude like most debt collectors. She was patience with me even when I had to delay a payment. I really do appreciate her working with me until I paid the debt in full.

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Verified Reviewer
Original review: Sept. 18, 2016

Randomly appear on my credit report for an account of 6 yrs old that was already paid, closed and removed from credit report on behalf of scam comcast. Not only did I never owe the balance in the first place but just to get rid of comcast - I paid it and had it removed from credit report. only for the same account to mysteriously appear again from this piece of trash company. I never received any notices, calls, mail, statements, final bill, NOTHING. just randomly appears and DESTROYED my credit score. Filing with BBB.

Verified Reviewer
Original review: Sept. 2, 2016

They have called me countless times. I have no unpaid debts or accounts in default so I don't know why they keep calling me. Everything online said it was a scam when I googled the numbers they were calling from. I finally picked up a call today thinking it was someone else and no one was there at first and then eventually the man calling started yelling at me and talking very quickly. I asked him to repeat who he was again and continued yelling. I have never received anything in writing confirming any sort of delinquent accounts or debt collections, nor is there anything on my credit report.

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Verified Reviewer Verified Buyer
Original review: Aug. 19, 2016

In the process of buying a house. These people purchased a Comcast bill for $5.00 or pennies on the dollar, they got my last name wrong and I had them withdraw a check from my account and it finally showed that they cashed it this morning. They couldn't seem to find proof of anything. I said it was Comcast and tried to give them the account number. They said "we have an AT&T bill for you..." Yes well the idiots can't try to make me pay that because it was discharged in my bankruptcy. Rude nasty people... Finally I give them the account number and they have to admit yes it was paid in full. I see it is still on my Credit Report, but the bank will now ignore it because it is paid in full. Factual data was recording the call and on the phone with me. Bad customer service and bottom feeders.

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Verified Reviewer
Original review: July 18, 2016

I received a call Sunday at 4:30. No one answered when I answered. I called back Monday morning. The lady would not tell me who or what company she was collecting for. So I hung up. I have no idea who I would owe. She wanted all of my information but she would not give me any reason why she was calling me so I hung up.

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Verified Reviewer
Original review: July 11, 2016

This disgrace of a company put a $60 collection on my charge, which I was never, not once, ever notified about, by either the originator of the debt, or their company, and it has pushed my home buying process back months. I'm disgusted and sick to my stomach. Foul, putrid, rotten nor scum can even briefly articulate how I feel towards this company. ALL they had to do was let me know they needed 60 dollars and I would have handed it over, and been in my house. I'm pissed.

Verified Reviewer
Original review: Dec. 17, 2015

They have called me countless times. I have no unpaid debt and don't know what it is about. I have returned their calls numerous times and answered the phone when they call so I can get to the bottom of this, but I cannot reach an actual human being. Their outbound calls are automated. They do not pick up the phone when you call back, so you either leave a voicemail that is never returned or get an error message that doesn't allow a message to be left. Unprofessional business practices that are beyond annoying.

Verified Reviewer
Original review: Oct. 16, 2015

Some person called Patricia ** from Southwest Recovery has been calling my prepaid cell phone looking for some person that I never heard of and I told her the same, but every day I get three to four recorded messages to call 972-984-5066. I only get 125 minutes per month on my cell phone plan that is being used up to delete all of these bogus messages. They never answer their phone and then it just disconnects every time. Every time that I did get someone on the phone they quickly disappear and someone else starts calling every day leaving prerecorded messages. Some government agency somewhere needs to shut this company down they try to get quick money from unsuspecting consumers.

Original review: March 10, 2015

I had an account with AT&T which was sent to Southwest. I received a letter informing me that I could pay a settlement. I called in and I spoke to a woman who told me that they had not yet reported this to any credit companies and if I paid the settlement amount by the middle of the month that it wouldn't be reported. I paid the settlement on February 4 and on February 23 there was a huge increase in my credit score because the debt was reported. I was given false information.

Verified Reviewer
Original review: Jan. 20, 2015

In business transactions, especially real estate deals, the contract often contains a full disclosure requirement. Full disclosure means being truthful and forthcoming about anything the other party should know regarding any material issues involving the transaction, especially if it may mean the difference between the other party entering or not entering the deal. Just because the Hills Above Possum Kingdom give him a copy of the contract, they assume he is correct. The contract dispute is between the Hills and me, not him, and the southwest people have run my credit history without permission - calling at odd hours and just being a pain the backside resulting in a credit report in the neg.

Verified Reviewer
Original review: Nov. 13, 2014

I have received calls from this company several times. Sometimes they answer other times they just listen or hang up. I have no business with them and they keep calling. I have reported other number they used to the FCC and now they are calling from a different number. My rights keep being violated and they should pay fines.

Original review: Oct. 28, 2014

I just pulled my credit report to find VMRI to claim that I owe $568. I've never heard of them nor do I feel I should pay something they cannot prove I owe just to clear my credit. What a scam!

Original review: Oct. 1, 2013

SRS was reporting on my credit history and I've never even heard from them. Tried calling during business hours and no one would ever answer. I kept getting the same mailbox over and over. Left numerous voice mails with no call backs. I even emailed using their form and never got a response. Worst company ever!!!!

Original review: Feb. 20, 2013

I recently received a copy of my Experian credit report and found a negative report from Southwest Recovery Services that I did not know anything about. I called SWS and spoke with a male customer service rep named Steve. Well, Steve told me that I owed on a loan from 2010 that I did not pay. I asked whom I owed this money to and was told I owed it to Cash, whom I never heard of, and that Cash deposited money into my account. The problem is, I never heard of Cash, and the bank this money supposedly went into was a closed account. I asked Steve for Cash Net’s telephone numbers and his contract or account numbers so I could call and find out about this and get it cleared up. I also stated, “If I owed money to a company you are working for, why didn't you call me or send me some sort of letter before reporting this to a credit reporting agency?” He said they did call and gave me a phone number I haven't had in 8 years.

I called Cash and their supervisors told me that I am not in their system for a loan and never have been. I called SWS back and told Steve of my findings. He told me to have Cash to fax him the information. Well, Cash states they cannot do that legally. What can I do to remove this from my report? I will not pay a bill that is not mine!

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Original review: Aug. 23, 2012

I also have been hit with a negative item on my credit report, also claiming that I did not pay back a loan from CashNet. I have never even heard of that company and they claim that they processed a loan for me in the amount of $588. I am trying to get in touch with a Steve, who said all I needed is my bank statements, which I have and now I need their fax number to show that I never had a loan with them. It sounds like this is a sham to get money from people. I refuse to pay them any money I did not receive.

Original review: Sept. 25, 2010

I have noticed this company on my credit report. They somehow got my sister's phone number and have called her numerous times. I called and told them to stop calling her and to call me, but they will not. Also, I was going to get a loan with Cash Net, and closed out the page before accepting it. They still processed the loan anyhow.

Now they are wanting me to pay $773.00 for a loan I did not approve. I told them I would pay them, and asked for an address to send the money. They will not give me one. I only get the responses like "we don't accept Mailed payments". They wanted a credit card number, or bank account information over the the phone only. So, now I guess they are stuck on my credit report. It caused a negative credit mark, for an account that I did not authorized to begin with. I have tried disputing with Expieran, but still it remains

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Original review: Sept. 9, 2010

I have been receiving phone calls from Taylor. He claims to represent Southwest Recovery Services and their client is VRMI. I have no idea of either company. Taylor also states that he has my social and bank account information and that he is trying to collect a debt of 588 for a bad check. He claims that I took out a payday loan with cashnet. I have never had a loan with them. I also went a little further and called the cashnet company and they assured me that I didn't and have never had an account with them. As a result the charges have been placed on my credit report.

Southwest Recovery Services Company Information

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Southwest Recovery Services

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