Capital Management Services Collections Agency Reviews

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About Capital Management Services Collections Agency

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Pros
  • Awareness of consumer rights
  • Proactive in reporting scams
  • Knowledge of debt collection tactics
Cons
  • Frequent harassment from collectors
  • Lack of transparency from callers

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Capital Management Services Collections Agency Reviews

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    How do I know I can trust these reviews about Capital Management Services Collections Agency?
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    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed Jan. 24, 2026

    Horrible company. They call before 9 a.m. which is illegal under federal law. They don't leave a message. Last week, I called the number on caller ID to determine who was calling me. I told the guy who answered that they had called me prior to 9 a.m. which they cannot do. He looked in the system and said no one had called me and I had the wrong number. I told him I called the number on caller ID and he answered so someone from that number called me. He then asked me for my DOB and last four numbers of my SS#. I told him I would not provide that information because I had no idea who was calling me. I received a second call the next week. It was before 9 a.m. I answered and the woman was very aggressive. She asked if her supervisor could listen to the conversation. I told her "no" but could hear her talking to someone in the background.

    I am on disability and told the woman that was my only source of income. She asked when I receive my disability check. I did not give her that information. She asked if I would consent to being called every seven days. I told her "no." She asked who could help me with the debt. I told her no one. She kept trying me to pay and I kept telling her I am on disability and don't have the money. I finally had to (politely) end the call. Again. HORRIBLE company.

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    Customer Service

    Reviewed March 3, 2023

    I received a call stating I own money and if I paid 125.00 the case would not go to court. They gave me a court number and other court information. I was informed a warrant will be issued if I don't appear on March 24, 2023 I would be arrested for fraud.

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      Customer ServiceStaff

      Reviewed Nov. 23, 2019

      I was contacted by someone claiming to be with Capital Management. They did not leave a message, but I called them when I saw it on caller id. They said it was for my Citibank card which is 4 months past due. This is correct, it is, but Citi has not notified me of pending collection activity. The gentlemen sounded drunk and asked me to identify myself with last 4 of social or dob. I decided the last 4 of social. He never said he was a collector on doing collections. He said he was on behalf of Citibank.

      I have had several collections accounts back in 2010 when I cleaned up my credit then, I know how the process goes. When it is the first time calling you, they will always leave a message. Failure to do so, would just limit their ability to collect. Also, they will always say "this is an attempt to collect debt" which he did not. When I got a vibe that this was a scam, I point-blank asked him, "Are you a collector?" He put me on hold. He couldn't even answer the question. I hung up. I reported it to FCPB (Fair Credit Protection Bureau), which takes a precedence over other organizations, because they have more authority in totality of these things.

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      Customer ServiceStaff

      Reviewed Sept. 25, 2019

      I received a phone call while at work from a number stating it was a county office. When I answered, they were looking for my adult son and said if he didn't contact them today, there would be a warrant out for his arrest. I know for a fact that my son has never been arrested so I started digging. I called back the number where the phone call originated. It was a fax number at the county court. I called the office number and was told there was no case there for my son (duh) and the number had been spoofed because they cannot receive or place calls from their fax. My 80 year old mother also received the same call and threat and was freaking out.

      I called CMS and spoke to Mr. **, who told me he was the lawyer. While I was explaining to him that I had received a phone call, he interrupted me and said "why are you being so rude?" WTH, I had not cursed, been disrespectful or any other rude behavior. He then proceeded to tell me that he didn't tell me or my mother anything that it was a constable that called. I asked to speak to a supervisor and he refused to let me, stating "I am the attorney and you need to contact your son and have him call me right away." I stated, "Excuse me, I don't need to do anything and I want you to never call me again or my mother." He then hung up on me. I will be following up on this and will file charges if possible. They have no right to contact me or my elderly mother and threaten us with lies, especially when it doesn't involve us.

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      Customer ServiceStaff

      Reviewed Sept. 21, 2019

      Received a call from ** - Recording stated that this is a company by the name of Capital Management Group regarding a debt. A live person picked up and then put me on hold. When she returned, she asked the reason for my call. I stated that I had not called, but had received this call. She put me on hold again. When she returned, she stated that this is concerning a payday loan from 2016 - She had information about me that she asked me to confirm, but there were discrepancies. I would not confirm anything as correct other than my phone number. She stated that legal action is being taken against me and asked if I want to have this handled in court or make a payment for the amount I owe.

      I let her know that I did not take out any loans in 2016 and that I filed for bankruptcy and it has been discharged. I told her I would have my attorney contact the company - I asked her to confirm the company name & phone number. She would not. She stated that I should call the number I called to reach her. I reminded her that they called me. She said I should call the number that called me. I asked again for confirmation of the company name & phone number for my attorney. I used the words please more than once. I did not yell or use any profanity. She hung up on me. When I tried to call the number that called me, it states that extension is unavailable. I will be reporting this to the FTC & FBI.

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      Customer ServiceStaff

      Reviewed July 24, 2019

      This company had an officer Ida ** of NAPPS to contact me (left message because I was at work), with threats of legal action if I didn't contact a particular number immediately (that day)! Ofc ** also left the same message on my mom's cell phone (not sure how they got her number)...upset my mom terribly! If I did not call ** TODAY, that they would use my social security number to locate me and will serve papers to my job! Claimed that they had made numerous attempts to serve papers to my residence...never received papers or notes on my door to contact anyone!

      I called the next morning (because I was off) and spoke with Jason ** who indicated that he was a Manager. I informed him that I did not appreciate receiving threatening calls trying to intimidate me! Turns out they were trying to collect monies ($5,000) on a vehicle I relinquished several years ago. They wanted $500 down immediately and would make arrangements for the balance! After I informed him that I did not have $500 to just hand over to them, he said that he would inform the Attorney handling my case and see if he would be willing to make arrangements for the $500, that he would call me back in a few minutes! I knew something was wrong after I asked him to send documentation to me via email regarding this old debt. He wrote down or pretended to write down my email address and as of today, I have yet to receive the documents requested nor have I heard back from him..."in a few minutes!"

      I believe they contact individuals hoping people will be scared into giving them money immediately! If you are not able to commit at that moment (their scam goal) or if you ask questions about the debt (ask them to send documentation to you), you will soon figure out that it's a scam....they will not contact you any more but will move on to another person they can victimize! ALWAYS ASK THEM TO SEND YOU DOCUMENTATION....DO NOT GIVE THEM ANY MONEY!!!

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      Customer ServiceStaff

      Reviewed July 15, 2019

      Got a called From CMS Financial group agenda member name of Patrick **. Told me that I am being sued with an old car loan a balance of $2000. He said if I can make a $400 down payment then he can set up a payment arrangement so I agreed to the payment arrangement and a monthly payment of 150. He requested the payment to be made on the eighth of every month which people have other bills to pay and commitment. Whenever you call to ask for an extension he would threaten with court. This man has gone my job multiple times. When I ask him not to he would threaten to send officers to my job to serve me with papers. They call my job. They gave all my personal information to someone that’s not me and then denied it on numerous occasions.

      He called me on private number and then request payment which wasn’t even in my due date and then when I corrected him he said, "Make sure you make the payment by the eighth and send me the tracking number so I can track to go to the right place." I mean if you sending it to the right address why track it on numerous occasions. He got very mad because I did not call with the tracking number. The last call I received from him was that there was been a change to my case and then I never received another call from him.

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      Reviewed July 2, 2019

      This company pursues old debt that has either been charged off, paid off with other agencies but remains on historical credit listings, and/or where there are already active agreements in place with other collection agencies. I have reported them twice to the credit bureau for for fraudulent practices and raised disputes with each of the accounts they open on my credit report. They are trying now for the second time to collect on debts that have already been paid through other agencies even where the credit bureau has removed the accounts because they researched and found them to be fraudulent listings. They've even been issued a cease and desist letter. They're relentless and definitely FRAUD. Be aware. Be careful when talking to them. Record everything you tell them. (You may need it later).

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      Customer ServiceStaff

      Reviewed May 29, 2019

      If I could give negative stars, I would. I called yesterday to very politely ask a very simple question about a debt that I had paid for completely. The guy who answered the phone, Frank, would not let me finish my sentence and kept cutting me off from the get-go, in a very rude tone. I could not finish my sentences and had to keep asking him to please let me finish. Every time I would finish my question, he would pretend like he misunderstood my question and give me a very impolite remark in a very rude tone. I am usually a very considerate and patient person, but there is just no excuse for the rudeness that I encountered from this man. I think that he should be fired from this job. He is a total disgrace and deserves not another day to be in a people-related business.

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      Staff

      Reviewed May 6, 2019

      This company is pursuing a debt which has been removed from my credit report due to the statute of limitations. The debt is very old, approx. 300.00 and the financial institution at the time would not accept an offer which I had made, original debt 300, collections amount 1200.00. I offered 500 at the time, would not accept so...Wait, 180 of the original 300 was mine anyways...Had to give them that for a 300 line of credit. Also known as First Financial, this is the identification on their answering machine. They continue with degrading comments and harassment. I am notifying the Attorney General and filing charges since they are violating the fair credit collections act. DO NOT DEAL WITH THESE PEOPLE. THEY LIE.

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      Capital Management Services Collections Agency Company Information

      Company Name:
      Capital Management Services Collections Agency
      Website:
      www.cms-collect.com