USAA Credit Card

USAA Credit Card

 3.7/5 (76 ratings)
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About USAA Credit Card

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USAA sells auto and property insurance to members of the U.S. military. The company has auto coverage options for all active and retired military personnel and their immediate family members. It offers several coverage and discount options for drivers, as well as their vehicles and passengers.

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USAA Credit Card Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 19, 2022

I used my card a few times and then it started to be declined. I would call and they couldn't find out why. They double processed my payment and took almost 1000 dollars more than necessary. Customer service was totally useless, card is an embarrassment to try to use.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 30, 2021

They have poor communication skills. They made me wait 1/2 hour to speak to an agent. The agent was very rude I could hardly understand her. She refused to accommodate me to the end. I could not remember my password number. She became irritated and betrayed me.

4 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 5, 2021

    I have been with USAA for over 30 yrs. In the past month they have reported to the credit bureau I was $13 over my limit? Really? And also late back in 2015 & 2016? Is this a joke? Thank you USAA! And thank you for holding my payment for 7 days and making my payment late while I was on vacation!

    7 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: June 22, 2021

    I paid off a credit card 5 days ago. It is still not reflected in my available balance. This was done via the USAA app. They received the money 5 days ago and withdrew it from my bank account. Electronic transactions do not take 5 days. USAA is earning interest on payments made to them.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 18, 2021

    We had a $13,000 credit limit, on our USAA credit card. We paid $8500, on the card, and paid off 2 loans at USAA, after which they LOWERED our credit limit by $8000 and dropped our credit score 25 points!!! We had hoped to have an $8500 cushion, for emergencies. Had we known they were going to penalize us, we wouldn't have given THEM the money! Watch out people! You can't get ahead by paying your debts to USAA!

    12 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 31, 2020

    USAA is second to none. They are always looking out for the best of their customers. They also have great reasonable rates. They always put the customer first.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 16, 2020

    When I have a dispute, USAA always stands up for me, like when I got scammed by a Company for $1400.00. I also get points for my purchases which I really like, as I can use to buy stuff or pay down my balance.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 14, 2020

    If I could rate them lower, I would. USAA will reduce your credit limit if you don't use their card often enough. Instead of rewarding you for using your credit responsibly and wisely they lower your available credit, which in turn raises your "debt to credit ratio" and lowers your credit score. You have to wait six months to request an increase to your credit limit and then they will do a hard pull on your credit. By doing this, it can once again lower your credit score. All this because you are being responsible with your credit. All the while insuring you that they are there for our Veterans.

    26 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: July 31, 2020

    There are virtually no rewards for use of this card. It's easy to use for online shopping and business however after having the card for 20 years, there should be a better reward system than a fraction of a percent for every dollar charged.

    9 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: July 26, 2020

    As a military branded company (for military members and vets), rates are decent but nothing better than what is available, it shines on needs of military members that are unique to its members. Deployment forgiveness, no charges for ATM both domestic and foreign. Minimal charges for purchases outside the US etc. The rewards are decent but again nothing so overwhelming good.

    2 people found this review helpful
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    USAA Credit Card Company Information

    Company Name:
    USAA
    Website:
    www.usaa.com