Chase Credit Cards Reviews

Had a fraud charge on my credit card and customer service would not do any for me. Got ripoff $750.00, ask for arbitration, they refused and would not return phone calls or fax to them. Will not do anything with them again, cancelled my card. They just do not care.

Reading about this card with its no fee balance transfer for the first 60 days, I decided to take the offer. Before signing up, I called Chase which has the worst customer service phone options and make you run around to talk with a real person. After playing the phone game, I spoke with somebody, asked if I can use the balance to pay off other noncredit card debt, ie. home equity loan, which will require a transfer to my bank account. The representative assured me that the moment I receive the card, I just need to call and ask Chase to issue me a check and within 5-10 days, it will be deposited to my checking account.

Here is yet another reason to never do business with Chase. I cannot download my credit card data into Quicken 2015 Home and Biz and have not been able to do so for over 1 week. When I called a Chase Cust Svc Rep they said the problem would be fixed over the weekend 24/25 Oct. It is now 10/26 and I still can't download. Please provide a VERY DETAILED explanation of why this problem occurred, when it will be fixed, and how it will be fixed. The internet is full of many customer complaints about this problem so your company is looking VERY BAD with respect to Customer Service. Please provide a specific name and phone number for someone who can answer questions about this problem.

This is the main card I use so I earn frequent flier points. I had fraudulent charges once and I was notified immediately and the charges were removed right away. Any time I call with an issue of question, I get a knowledgeable customer service rep and am helped quickly. My friends also have the card and really like it. I highly recommend this card.

Had a $5200 balance and paid all of it but $2.14 by mistake. I was charged $41 interest - then paid my balance in full - but since the balance never got to $0, they charge interest indefinitely forever. I think this is an unfair practice and despicable for a company that is raking in tons of money on the back of people are struggling.

I think that only people that are upset write reviews so when you read 2000 bad ones there are millions of people that use Chase and are satisfied. These are just the few thousand people that will never be happy with anything. I had to dispute a charge on my card. I did it very easily online and just 2 days later got a call from Chase regarding this. I got a phone call from a very nice Indian lady and she was very persistent with helping me. She called American Airlines and got them on the phone. She would not let up until they gave her an answer she was happy with. I have had a card with them for over 20 years. They are the best!!

So I opened a Chase card with 12 month promotion with no interest. I used the $3000 credit and paid it off timely. Almost 2 years a good perfect customer, I ask for lower than 22% rate so I can use this card with $3000 credit line on it. They say no. My credit score is 800. I always pay all my bills on time, and cards off as quick as I can. I am a business owner and years of credit history at 53. So why the high interest? This should be illegal to have such high interest. So I'm closing this stupid card and never doing business with them again. Their customer service reps act like they hate their job and could care less about helping to keep customers, thus make money. Again I say, 22% should be illegal!! These companies give you a promotion to suck you in and then they hit you with such high interest you can be stuck paying for years. Shouldn't be the case for good paying customers.

21 months of 0 APR sounds like a great benefit. However, you better look at the whole picture before deciding. I have always made my payments regularly. I have excellent credit. However, I got to the gas pump and my card was rejected. Calling Chase Customer Service, I discovered that I must have called Chase Customer Service from my Skype phone number. Using Skype to call someone else, it does not use your regular phone # - uses any line available. Chase is aware of this - at the supervisor level only apparently.

I applied for Chase Freedom card. I called to have it under my checking and savings account online and when I did I were asked questions about my address where I never lived before. They said "now you have wait till 8pm tonight" which it was 2pm and they would call me back. Card is not good until they decide to call back. I called back just before 8pm and now they said they have 24 to 48 hours to get a hold of you. Look how much they shafting me just to complete a simple credit application.

I was checking my Chase online account. I have a checking account and a few credit cards which I almost never use. When I was checking my checking account balance I see a balance on one of my credit cards. I call up and say there must be fraud because I did not make the purchase. Then upon further examination I notice that it's my father's account. Customer service says I can hide the account from view. I'm a Jr, so confusion on accounts has happened but not this bad.

THE "FREEDOM" CARD BY CHASE STOLE MY 2034 GUEST REWARDS MILES. I WANT THEM BACK. The name "FREEDOM" card and "ULTIMATE" rewards is rather ironic... Or perhaps tongue in cheek in light of what occurred. I had received a letter that said Amtrak Chase card would stop earning Amtrak Mileage points on Sep. 30th. I ceased using my Amtrak Chase card about Sep.11th. I also was told that I would receive a Chase "FREEDOM" card. I did not nor do I want an Chase Freedom Card. I had assumed that the charges made under the Amtrak Chase Card until Sep. 30th would apply to my Guest Rewards at Amtrak.

I paid an annual fee of $95 for the United Mileage Plus Explorer card, specifically for use on United. I recently paid off the balance in full. When I tried to book four airline tickets (approximately $2500) using the card the transaction was declined, even though I should have had over $10,000 availability. I called Chase and was told they had reduced my credit limit that morning to $500. This is an AIRLINE co-branded card - you can't buy airline tickets with a $500 credit limit! They then refused to refund my annual fee saying it was too far into the year, even though they were no longer providing the service I paid the fee to receive! DO NOT get a CHASE card if you value customer service.

I was recently at the airport in Raleigh-Durham NC when Chase refused to make a payment with my Chase Freedom Visa Card. I have had their card for years and always pay in full every month. Chase kept calling me on my cell asking questions like my card number, security number, password, name on card and mother's maiden name. I answered all the questions correctly except for the password which I didn't know. They kept calling and calling asking for more information which I gave them. As I mentioned the only one I didn't know was password. How many people know the password on all their credit cards?

I am a victim of JPMorgan Chase Credit Card Service fraudulent, erroneous, deceptive and misleading debt collection practice. Per the Consent order that JPMorgan Chase signed with the Consumer Financial Protection Bureau, I am requesting that Chase remedy and remove all erroneous information from my credit file immediately. I have previously contacted Chase Credit Card Service to remove the fraudulent and erroneous credit card information from my credit file, however, Chase Credit Card Services has been constantly lying to me and telling that its information is correct even though Chase Credit Card Services knew that its record keeping information was false, misleading, erroneous and deceptive.

Chase conveniently missed sending me a month bill last month. As a result, I suffered late payment fees and interest charge. They will not believe I did not receive my bill and the charges stays. I am terminating this card and sending it back.

Can't transfer funds from your checking account to your credit card more than once per day. Chase says this is for security reason... If someone is willing to pay my credit card, I don't care who they are, let them pay it!!! I can't even make a payment for my CHASE credit card using my CHASE checking account more than once per day. WHAT A CROCK OF **!!!

I had an account at Chase which I closed last year because there were over $4000.00 dollars of charges put on my account that were not mine. They reversed the charges and credited my account but then sent me the reversed charges on my next bill. I then contacted them and closed my account, now, they tell me I still owe them money and have sent my account for collection but it is a completely different number. They tell me that they transferred my account to a new number and I am late on payments. I never received a card with this number and the last time I charged anything on my account was in 2014 for $73.00 and I paid that myself. I have called them a couple of times now and I am still waiting for a response. They have reported this to the credit bureau and my rating has been low because of them. Please help me clear this up. Thank you.

I have both my Chase credit cards on message alerts. One credit card does not even send the payment is due alert after already speaking with their IT. The other credit card sends an alert that the payment is due "in 10 days" but it is due that day resulting in a late fee. They should not have faulty systems, alert you to the wrong due date, then send you a late fee and then tell you they cannot rescind the late fee. Customer service was useless and defensive.

I signed up with Chase for the Southwest rewards member card in April of 2015. The advertisement clearly stated, "Earn 50,000 bonus points when you sign up." I thought this would be great. When I clicked and read that I would have to spend $2000 in the first 3 months, I knew it was doable with the trip I had planned. I spent the allocated amount needed to qualify for the 50,000 points.

I signed up for this Chase Hyatt Card. I have been trying to get enough points to purchase a few additional nights along with my free nights. I find out today that these promotional nights will expire before I can use them. What a big waste of money and time this has been for me. Hyatt will not extend these nights for me. What can I do except go to the local Hyatt and use them. I wanted to go to Hawaii.

I got a mail in July 2015 with note "Refer a friend & get $50 bonus and your friend gets $100 bonus." As per mail, I referred my friend and he got the bonus $100 in his 1st statement but no referral bonus credited to my account. When I reached out Chase customer service, they are keep on saying wait for one more statement. Not sure how long we need to wait for getting referral bonus. So please be careful while referring your friend as there is no guarantee that you get referral bonus.

Absolutely horrendous customer service in regards to disputes. I purchased furniture from a company that did not arrive. So of course I filed a dispute with Chase to get my money back. I figured of course I would. I have all my documentation and even called the police to file a Miscellaneous police report. Lo and behold Chase decides to side with the scam furniture company which did not deliver on their promise to give me the furniture I paid for. Disgusting, about sickens me to the core that Chase will not advocate on behalf of their customers. Now I have to destroy my credit for the next 7 years because I refuse to pay for something I didn't receive.

My bank and I have been trying to get Chase to return money which was applied to an incorrect Chase account. Chase refuses to contact the other account holder, says I have to. That is NOT my job but theirs.

Just signed up two months ago because of their reward points offer. I have been a B of A customer since 1985 and could not be happier with them. But I was hoping to get points for future travel by using the Chase Sapphire Preferred Card they offered. I set it up to pay the full balance when due through auto-pay. No problem until the second month when I called Chase and asked if they could increase my credit limit because I was going to have some major purchases, and didn't want to have the charges declined. I explained I was going to spent almost 30k and wanted to make sure it was ok, otherwise I could use my B of A card.

My current wife had just been through a rough divorce and ran into some financial trouble. She contacted Chase about assistance with her credit card bill, but they would not help as she had never been late. Once the payments stopped coming, they worked out a payment arrangement with her which was very fair. However, they had to withdraw the payments and would not allow her to send them in. She monitored the withdrawals at first to make sure they were the correct amount and on the right date, which they were, and then figured they would come out until the balance was paid.

I applied for a Chase credit card back in 2006 at a movie theater which was offering Curious George shirts if you submitted an application. I applied and since I was just 18 years old, I didn't think I would get approved. Fast forward to 2008, I checked my credit report and noticed that I had a credit card opened under my name. Needless to say I freaked out, I thought someone had stolen my identity. I managed to find out that it was a Chase credit card and called. The representative over the phone was very friendly and helpful. She informed me that the card had been approved and sent out but was never used. I was relief about this. I asked her if she could send me a replacement card, so she did.

Someone in California charged my card. They did no investigation on how they came about considering I'm in Louisiana at work, with card in pocket at time of the transactions. You just claim there was not a billing error, NOT that I made the charges. POOR CUSTOMER SERVICE... NO HELP AT ALL GETTING MY MONEY BACK.

I paid all bills on time when using this card. I got a different credit card with better rewards options, so I quit using the Chase Visa. I called to close the account and was told that the account was closed. Later, I received a bill for a charge that came through from a fitness membership. I called to see why this would be allowed through on a closed account and was told I didn't officially close it?!!? I had a second party confirm the first closing... They refused to acknowledge their error and say I owe the money?!?

Have had my business account credit/debit card for 9 years - many, many accounts and vendors have this on file and uses for regular purchases and automatic payments. Just received a new "chip" card - with a different number. This will cause me a huge problem. Chase says they CANNOT make the new card with the old number. Can't wait for late fees and canceled subscriptions due to the change. Old card is linked so extensively, it will be IMPOSSIBLE to notify each one, some are very infrequent, but needed just the same. Pisssssssed. Class Action Lawsuit?

Amazon.com under Chase Card Services cheats old people out of money by not sending them statements but sending late payment notices with late fees to boot. My 79 year old mother told me they were doing that to her so I checked this month and that's exactly what they did. We are paying off her balance and getting her set up with a credit card in no way connected to Amazon or Chase. Every friend and relative we have is going to be notified of what's been happening to mom, grandmother, great-grandmother. I'm hoping to get several to drop Chase/Amazon so that the same thing doesn't happen to their elderly.

I had a mortgage through Chase. I never missed a payment. I had to file bankruptcy 9 years ago from medical bills but Chase was not included. I have worked very hard, rebuilt my credit. Bought additional property. Got a low interest auto loan. Never been late on a payment. Got a great job 7 years ago. I tried to get a Southwest Airlines card for traveling. I was denied last year. I reapplied this week. Still denied because of a now almost 10-year problem. When I called to discuss this with Chase Customer Service, they ask if I had a mortgage (last year). YES, through YOU! So I refinanced my home with zero problem at a local credit union with lower interest and shorter term. I wish Southwest would get a different bank to collaborate with. Best airline + worst bank.

06/21/2015 I ordered items totaling $91.49 which were put on my Chase amazon card which had a $00.00 balance. 1 of the items was returned and credited to my account on 7/14/2015 in the amount of $38.00. Received my statement. My payment due date was 08/02/2015 and my minimum payment was $25.00. Since I was already credited $38.00 I did not pay the $25.00. Received statement today, balance should be $53.49 but according to them my balance is $69.28 and the reason for that amount is a fifteen dollar late fee. I called and I was told returns are not credited as your payment but the statement clearly says payments, credits -$38.00 and what if I only owed $38.00, that would not be considered a payment???

I thought my auto pay went through and it didn't, so one day I am on Credit Karma and realize, that Oh I have a late payment (first in my life) and no one called.. they had an outdated email and no one ever called me. They said "No. In fact you have 2. The other should be showing any day now." I can pay the entire credit card principal right now and plan to. I hate what they did to my credit without even a simple phone call. Will stick with Citibank.

I accidentally left my watch on the night stand. As soon as I got back to my home in Jacksonville, Florida I realized my 250.00 watch on the night stand. I called the Quality Suites Universal South to ask them to check my room. At first she said yes she would check with maid and call me. No call. Chase credit cards told me not to pay it until it was investigated. Of course they took the side of the hotel. Will never use Chase credit cards ever again. My watch was 250.00, the bill from the motel was only 153.00. Never ever use Chase again.

I don't know where to begin but to start I am very disappointed in Chase paperless visa system. The Chase system will only notify my minimal balance and not the principal balance. I have been paying minimal balance thinking I paid the full amount. I wish they would tell me the principal balance that I owe and the minimal balance.

Chase has arbitrarily changed the terms of our joint account making it almost impossible for us to manage our relationship with them unless we are both on the phone. Will not give us copies of the supposed "cards" it has on file saying our account is not joint. Have had same credit card account for almost 15 years. Routed to increasingly arrogant and unresponsive customer service reps. Asked for additional information by people who refuse to fully identify themselves. No one will send us copies of paperwork we were asked to sign about the joint nature of the account a few years ago. Credit rating is in the mid 700's to low 800's over the past few years, no alerts or red flags on our credit reports. No late payments. Cannot figure out how to get someone on the phone who will send us copies of the agreement we signed and terms. Worst customer service attitude of any major credit card company.

Signed up for a Southwest Rapid Reward Credit Card when making a Southwest Air reservation. The ad was for signup, spend $3000 within 3 months and get 50,000 miles. 3 months later never got the miles. Sent emails to Southwest and the response was they are not responsible for the rewards, Chase is. Attempted to get with Chase and finally did, their automated phone system really discourages anyone from getting anyone. Finally did and was told I signed up for a 10,000 mile bonus and a $100 reward. Told them this was not the case and only a fool would do such a thing.

Beware of the Chase credit card 0% interest promotional transfer. I have a Chase Visa credit card and activated a promotional transfer balance from another credit card. Purchased an airline ticket during the last billing cycle on this Chase card and paid the "Purchases" balance before the end of the billing cycle to avoid the 15.24% interest on that purchase. To my surprise, the payment I made for the Purchases went to the Promotional balance rather than the Purchases balance. I was told that any payments "during" the billing cycle were applied only to the Promotional balance and not Purchases. This is ensuring that Purchases balance is subject to the 15.24% interest upon the completion of the billing cycle.

My payments went from $50.00 a month to $145.00, just like that!!! Wow! Keep your card in good standing or you will feel their wrath! No mercy!!!

Chase card was rejected at Walmart in my hometown. Called Chase the same day and they said they were sorry and then they changed some settings on my card. Two days later, I'm heading out of the country and anticipated problems with Chase card so I called Chase TWICE to put in a travel notification and large transaction notification. 4 hrs later when I tried to make that out of country $2500 transaction, it was accepted but a $200 transaction was declined at the same vendor...leaving my wife "unhappy". Go figure?

Amazon Chase - My 21 yr old son was in a bad car accident with a head injury. I called Chase and was told my son would have to give permission for me to talk on his behalf. He told the agent "yes, I give my dad permission". The agent informed me that my name was added and that I was now able to talk about the account. Never once did they inform me that this meant I was added and was now responsible for this account. This account only had a $400.00 limit and when my son was getting back on his feet he used this card for 3 weeks before he received his check from work. In that time, he spent $557.62, $157.62 over credit limit. I told him he was responsible for fees and interest amounts for going over (Chase never informed him that he was over the limit) which is what he was upset about.

The customer service from this bank is very poor. What they only know and can do is repeating the words they just said, without any solutions to the problem. Never apply or use their service. Really bad attitude and service. They will ruin your whole day and life.

This happened to me twice in the last 3 months. While I was in another country or distant state, Chase approved 2 or 3 charges, then on the next one declined the charge. A few minutes later they sent me a text message to confirm I was trying to make the charge they denied. Embarrassed, I had to use my AX card, which never gives me a problem. Wouldn't it have made more sense and be more customer focused for Chase to have send the confirmation text after one of the previous charges they approved (I.e., "Please confirm you just made this charge?") Rather than decline the next one in progress? Please! This is just common sense. To add insult, several minutes after the incident Chase sent me another text telling me to reprocess the charge and it would be approved. Too late Chase. I am thinking about finding another credit card to replace Chase.

I got a bill for $95.00 fee. I asked them to waive it and they said they couldn't. So I told them to cancel the card. They said I had to pay the fee anyway and if I didn't they would charge fines and could damage my credit rating. I pay off my balance. I did not owe anything and was forced to pay the fee. They said they would hold the $95.00 for 60 days. I felt like I had a gun to my head.

I just received a very short, rude letter from Chase threatening to cancel my credit card account. Putting this in perspective, I use my credit cards extensively and pay my FULL BALANCE monthly. I have charged over $350,000 on my account over the last 5 years for work travel purposes. I have never made a late payment, and have never accrued interest on the credit card accounts. The issue, from Chase's perspective, is that the last two months payments have been made by credits rather than a direct payment. As this is all automatic, I was completely unaware of the issue. It turns out that I was diagnosed with cancer and am going through treatment. I have had to cancel all of our family vacations this year, and that resulted in credits on my credit card accounts.

I ordered an Apple Airport Extreme from Apple back in May 13, 2015, and still my statement doesn't reflect that I PAID for it, nor does it even show the amount I paid for it was deducted in my bank statement. These people there don't seem to do their job over there correctly, and they really don't seem to know what they're doing over there. I mean I guess Apple got my money because they haven't contacted me... But my Chase card statement doesn't show I paid for it, nor does it even list it as a pending payment. Yet, I don't owe any money to the credit card, because I always make a payment immediately to my credit card right after I buy something. But they didn't reflect it on my Chase Card statement, nor my bank statement. I think these people are screw-ups running this card company.

Yes I think it is great for cc companies to keep an eye out for fraud, believe me I haven't been able to enjoy it because every other store I use it in it comes up declined! Then you have to call them so they can ask a bunch of questions, you answer them correctly and they clear the account for use for maybe 2 transactions then here we go again. I was ask by Chase CC my bday, full name, and then was ask my age that was uncalled for. So what if I'm 72? Never had a credit card, I've never needed one because of my husband but he's turning 80 soon and I need credit in my name. I feel like a criminal and they are so wrong! I can shop and buy for whomever I would like as long as the bill is paid! Someone needs to put a stop to this!

I have a Disney card from Chase from 2003. I have had the card since DAY 1 charter member (around 17 - 20 years). Recently changed my e-mail address and street address for 2nd Disney card my daughter uses. Now due to a glitch in the system my obsolete e-mail is the only one that shows up. Explanation is it is linked to old account that is closed. Solution is to delete my online accounts that I use. Lost all my transactions history because I have closed accounts (no activity for years). On phone for 1 & 1/2 hrs. to learn that information. Summed up I have to lose all my history on active accounts because inactive accounts are linked to old e-mail. Idea delete the closed account. By the way up to yesterday there were e-mail my new address, but glitch in system. Considering new credit card company.

I happened to look at the fees on my latest statement. Usually just pay the bill. I noticed $6.98 interest on cash advance but when I look under cash advance there is a zero balance. I immediately wrote to customer service and asked for a refund. This was denied because 3 yrs ago there was a transaction for $300+ that they claim was considered a cash advance. Would never get another card from them.

Our cards were issued 8 months ago with expiry end of May. No new cards were received. Automatic payments were interrupted where we used the card. When we informed they just sent us slow mail card renewals that did not address the interruption or even received an apology. But there was the annual fee. When I asked to have it waived due to their interrupted service, they refused. I refused to pay an annual fee for a credit card that interrupts the service so I had to cancel. Will never again deal with Chase, as their customer service is poor and the customer comes last on their priority list.

I got confused about my due date this time. I was late by half day. I paid more than my balance. My payment was not delivered on time because of weekend. They charged me late $35 late fee. I requested to represent to waive my fee for courtesy but they declined. I even talked to supervisor and I got same response. I was told about Chase Policy.

I have had multiple experiences with having to call Chase customer service for various reasons. Most of my experiences have been dissatisfying and upsetting. When calling customer service the initial agent is always very pleasant, but most times I have had to talk to a supervisor - they have been very unpleasant, rude, and even insulting. I do not approach these people with any sort of negative attitude until they start getting testy with me.

I paid the balance of my Disney Visa and a month later received a statement saying I owe $11.40 interest. How can that be when the card was paid off? I called their customer service and they told me there is nothing they can do after being such a loyal customer for well over 10 yrs and spent thousand of dollars and they cannot waive the $11.40. I will never use another Chase card.

I have had a Chase Freedom card for a few years now. Last year, they had canceled a Walmart charge without notifying me. A week later, having not received my merchandise, Walmart informed me that the credit card had canceled it. I was lazy and let it go. Now we ordered a ticket for my son to study abroad overseas -- $600. We were so happy we got a good deal. Chase canceled that. We had to settle for $850 a few days later. Customer service told me that it was their right to do so and that I had no recourse. They said that they could do that at any time. I have always had Mastercard and Amex, and they notify me if there is a potential fraud. Not Chase. They just cancel it. The reason for having a credit card is convenience, and I have spent over 3 hours on the phone with different reps and managers, all not only unhelpful, but rude. And at times I have had to wait over 20 minutes to get a rep.

This happened a couple years ago. I am not a Chase customer and will never be. Somebody obtained my personal information and used it to apply for credit card. When I found out I immediately contacted the Chase company and explained to them that I have no idea that there is an open account on my name. Stress and sleepless night that I went thru with Chase, they never help me resolved a $10,000 a credit card fraud on my name. GOOD thing that there are lawyers that help innocent people proved and exercise that we have CONSUMERS RIGHT. I settled for the $ amount that this cause me and to clear my credit report. To everyone, if you know you are right, you have to prove and know that we have a right as a consumer - "CONSUMERS RIGHT!"

I provided a hotel my cc to be used for dining and they billed me for a hotel room after they couldn't get payment from the business account that reserved/was to pay for the room. Chase closed the dispute shortly after I opened it claiming since I did indeed stay at the hotel, I couldn't dispute the charge for the room. I explained I provided my card for dining not for a room charge. I left the hotel with a zero balance and explained the charge was posted 3 months after the stay once the hotel couldn't collect from the responsible party. Chase said the charge stands on my account and closed the dispute, telling me they didn't get into the "legalities of things" that was for a lawyer. I spoke to 4 people and each one was ruder than the last one.

I applied for a Freedom Chase credit card with 0% balance transfer. I requested a balance transfer providing them with the account information. I received a letter from Chase stating I was approved and the transfer was made - however it showed the wrong payee acct #. I immediately called and advised them of this and was told I would need to wait as the transfer was processing. I would have to wait to see if the error was caught and transfer sent back. Being concerned I called to follow up and spoke with a supervisor. Said a letter was being sent. I received a letter and was advised the correction was made, stating the supposedly correct acct # and it was different payee # but still not the correct # I had given.

After a decade of doing business with this company and paying my balance off each month they decide they didn't make enough money off me so they tried to apply a $98 annual fee to my account even though their own website claims that there is no annual fee for the card. I will never do business with Chase again and that includes accepting Chase Visa cards at any of my stores.

Dispute of a purchase for five dollars which turned into $500 - Chase bank said that I never gave them all pertinent info, they lost my copies, they said I never gave them. Wrote me a letter months later stating it been too long. As I am disabled I would dig through all my paperwork and attach it to this but I cannot get access to my papers.

Recently on trip to New Orleans my rental car was booted in a parking lot by a private "security" service even though a valid parking ticket was visible on the dash. This occurred late at night in a deserted warehouse district. I called the New Orleans police and they were on the line when the security men returned but refused to speak with police and in fact said they would leave and not return unless I hung up. I considered it nothing less than extortion because if I refused to pay my wife and I would be alone in a deserted area of a city we did not know. He demanded fee of $115.00 and a credit card to charge. I offered American Express because I knew I would dispute this charge later and I trusted they would be diligent in pursing it. Naturally "Boot Man Inc" didn't accept AMEX. I used my Chase Marriott card.

A fraudulent charge was put on my Chase credit card in the amount of $211.08 on April 17, 2015 and Chase has refused to reverse the charge and remove it from my account.

Somebody at Chase credit card department withdrew 483 dollars from my checking account without my authorization. Called Chase and now have to wait almost for a week to get my money back to my account. But to take the money out, they take just a day. Have problems with Chase credit card before, security breaches, unauthorized transactions and now this. At this point, I feel really afraid and concern that anybody inside Chase can take money from personal accounts without customers authorizations.

Please be very wary about making any over or excess payment to Chase Cards. Once made the credits are nigh on impossible to obtain. The Chase system is very rigid and does not accommodate any customer needs at all. It is a funny system and the agents will tell you a supervisor has no authority to help! Their agents are in no hurry to help. And so here I sit, awaiting my $30,000 refund while Chase fiddles around. A very very disgusting experience that bares the true soul of JP Morgan Chase!

I submitted future payment instructions on April 26, 2015 indicating payment to be made on 5/2/2015. PAYMENT DID NOT POST UNTIL 5/3/2015. It specifically says on their website, and on my statement, that future payments will post to the account as of the day indicated... 5/2/2015. It says on my email confirmation that the payment will post on 5/2/2015. It says the same when you enter payment instructions... "this payment will credit to your account on 5/2". It didn't post until 5/3, and they are charging me interest, pos a late fee, as a result. Order # is the payment confirmation #. Look it up and see the LIES for yourself. JUST AS BAD AS THE STUDENT LOAN PEOPLE!!! I guess you just cant rely on written information anymore.

I recently applied for then approved for the Chase Sapphire Preferred credit card for my wife and I. We received our cards in the mail. I used the card once for $120 dollars. The next day my account was closed by chase. No explanation. After I called their customer service 5 times over the past 5 weeks and after their insisting someone would call me back by the end of the day, nothing happened. Imagine traveling abroad and needing assistance in time of need. As furious as I have been just simply trying to find answers, it is a blessing in disguise that I have had this experience first as supposed to experiencing this on the road.

My mom suddenly became unable to handle her finances due to illness. She assigned me as POA. While assessing the situation, I became aware of a Chase credit card but could not locate the card. Since a few people had access to her home to help care for her, I was concerned and wanted to cancel the card. My mom would no longer have use for this credit card. We contacted Chase to find out how I could cancel the card since my mom was very ill. They advised me to send them the power of attorney and add my name to her account. They said after my name was added, I could cancel the card.

After 20 years having credit card by Chase, they closed the account for no reason. Not one late payment, FICO score of 788. I can not believe how they can do that. This was my business card and no notice was given. After I called they said, "We are terminating our relationship."

I applied for a card to use on my trip to Ireland. I was hoping to get points for the many transactions I would have to make. I was in communication with Chase frequently through my account email. However, when I went to use the card for my hotel and transportation the card was blocked. I emailed them and all I got was their automatic response "we will get back to you in 48 hours." Well 12 emails later, embarrassment for my declined card at the establishments and two phone calls later both over 5 minute hold times and a disconnect they claim they couldn't call me. And they ask way too much personal information not applicable to a usual credit card verification. And you'll be lucky if you can find someone that you can understand over the phone.

I acquired a Chase Mileage Plus Explorer Visa over a year ago and accumulated quite a few miles. I subscribed to that card because in their advertising and the brochure they sent me and I still posses, clearly states: "..we make it possible to use miles to book any seat any time on any United flight. No limitations, no restrictions and no blackout dates. If seats are available for sale they can be redeemed with miles at the Mile Plus Standard Award level." Certainly United does not honor that statement and recently I tried to book a ticket from San Francisco to Buenos Aires, for October 2015, and while there were many seats available in many flights, there were only one or two days a months were they could be redeemed for seat in Business Class. Actually in the domestic leg of the flight I was booked in coach, (after taking whatever date was available), despite paying the extra miles to get a business seat. I believe this to be false advertising.

I pay my bill online every month. For the last 3 or 4 months the system does NOT accept my password. I've had to call Chase to get a temporary password 'every month'!! I final called cust. serv. and made my payment over the phone. Customer Service was not the best! Problem with my password was NOT resolved over the phone! And then, she thought I hung up, and she disconnected me! How rude! This is NOT the first time this has happened. I like paying my bills online so I don't have to deal with talking to or dealing with a person! Online is so much more easy without the frustration!

I was experiencing a financial hardship and missed a payment. However, I have been a loyal customer for a long time. Tried to have them remove a 30 day late payment on my credit report but they will not remove the report out of courtesy because the report was accurate. People have financial hardships from time to time. I think it should be a part of their customer service to forgive at least 1 slip-up out of 10 years of being a loyal customer. They don't care about us and our hardships. At the end of the day, they are a financial institution and is only about making money.

Last Summer I received a letter from a third party requesting authorization to access my Social Security records and demanding that I fill out a W-9 and send it to them on behalf of Chase Credit Cards. Went online and there were many reports that this was a scam. Called a local bank and was told that if the correspondence wasn't going to a Chase address that it was probably a scam. Yesterday I received two new cards to replace ones that were expiring. When I went to activate them I was told that the accounts were closed by Chase the day before.

While traveling in Israel (Tel Aviv, Jerusalem). No ATM will dare to accept my CHASE Visa Card! There I was stranded with a Credit card to no ATM will accept! Guys will be in line at the ATM with their Wells Fargo Cards, with their Bank of America cards... all getting their money... but not this guy - was getting only a notification that the card was not being accepted by the system! Tried on 7 machines at different places and towns without any success!

We contacted Chase to tell them my wife would be traveling to West Coast and would be using card. Nonetheless they denied a charge when my wife started using card. We have been loyal customers for 15 years and have excellent credit. This incident was very inconvenient and embarrassing. When I called Chase to resolve issue, they admitted their customer service rep that took the original call made a mistake, but they have yet to fully resolve problem. Still waiting for resolution from higher level employees of Chase.

I have Chase visa for eight months working OK until I made a transactions at last min.com. Vacation was 665.97 dollars and I realize is not Canadian money. So I call Chase right away to find out how much was it. IT was 1287.25 dollars in Canadian. I ask them if they can stop this transaction. They said no problem, all I have to do is cancel my Chase visa and get a new once. If I get charge on the new visa cards, they will re-credit me back. Now I receive a statement charge me $1287.25 for last min.com on my new Amazon visa. I phone back to Chase visa and ask. They said I make transaction, I have to paid for it, nothing they can do. They doesn't said could not do it, promise me but not keeper. Now I have to paid but my vacation package is expire.

When I was looking for hotel around November 2014, I saw this promo that Chase Marriott Rewards Credit Card was offering - 50K points with 1K purchase within 3 months and $100 credit. I did get the $100 credit and spent $1K within 3 months. However, when I called Chase to confirm this promotion they were telling there were no promos at that time. I did provide them the print out of the promotion I saw and received. This was even on my account yet they are not honoring it.

I requested copies of the credit card transactions on my account. Chase did not send any signed credit card transactions. They should be required to do so. I do not think they are required to show proof of the charges on anybody accounts. Since they do not have to prove these charges. They can write off the charges as a deduction of their income. And get the IRS to charge your income on something that is not correct. The IRS is collecting income that is false. There probability billions of dollars wrote off and collected without having proven these charges.

I was approved for a CFC with a limit of $5000 and paid it faithfully for three years. When it was time for renewal, they tripled the interest rate and closed the card, citing economic downturn. I had several other cards at the time with good limits but this was my best card so far. I was extremely disappointed with their decision to abruptly close my account. Decided that they no longer need my money or any of their services. I am very careful not to apply for any cards associated with Chase Bank. I always look to see which company sponsors the card and if it's Chase, I decline to apply. Just making smarter choices.

CHASE Bank, without any discussion, revoked all my credit cards with them, saying I had applied for too many credit cards last year. My only question here was if there are these sort of concerns, then the bank should reject credit card application rather than revoking after granting the card. I had gotten one card with CHASE approved couple of months ago too.

Close account before expired date on VISA credit card. As the elderly and deaf adult who is intelligent and college-educated, but retired over 60 age, then I only speak in sign language, I closed my account on VISA credit card on July 19, 2011, then it was expired on September, 2014. No anymore!

Chase claimed I had two late payments despite their error for wrong address. Tanked my FICO score and they won't correct it. But what's worse is I have had my Chase card for 20+ years with a $30k credit line of which I had averaged about $5-10k charges per month - paid in full every month. Now the balance and usage is down to zero and they have lost my business to CapOne Venture card.

I received a letter from Chase that due to inactivity on my account, they are going to close out my credit card. There is a zero balance. Then they say even if I start to re-use it, "using the card will not prevent the account from closing." I am between a rock and a hard place. I suppose I can close it as the consumer...however, either way, this will negatively affect my credit. I am not sure what to do....

I applied for and received a Southwest credit card with Chase. I stopped using the card for well over 6 months and was surprised to find I had a late fee on my account (email as I signed up for paperless). Apparently there was an annual fee and then a month's late fee. I actually paid the annual fee and late fee and canceled my card. I check my credit rating and I have a negative rating from Chase and an outstanding balance of $50+. Apparently they added a $.52 interest fee after I closed the account and then 2 months of late fees. I contacted them and they removed these late fees but when I asked them to remove it from my credit history they rudely declined.

I paid my Chase Freedom card off per the billing statement. I paid it 10 days early. I received this month a bill for interest from Chase on the credit card. If I paid the full amount, why am I being charged for interest on this account? What does the balance on the statement actually stand for? They say I am being billed for the interest from the billing date to the date of my payoff. So, as I stated what is the payoff on the statement for? As a consumer this is just misleading and I am upset that if I pay the amount on the statement that the same thing will keep happening. I think this is a complete rip off of the consumer on this. Why print out a statement with a balance due in full? I did not have this problem with Bank of America. Word to the wise!!!

Good friend on fixed income having trouble managing finance, and Chase charging 22% interest on credit card balance. Chase staff making it hard to resolve, while they continue to rip off this person. Disgraceful. Buyer beware doing business with this company.

Chase Bank has proven to be the worst company on the planet. A woman named Monica **, who was assigned my case, has over the past two months never called me or contacted me at all. Their practices are deceptive and immoral. Maybe this is why god chose to give j.d. throat cancer...to stop all his lies and damage he has to done to millions of customers. All of them should be fired.

I called Chase Credit Cards for years to lower my APR. They repeatedly denied it. Their reason was never credible in my point of view. During the time while I tried to get this interest lowered, I purchased a new home and also a vehicle which makes their reasoning for constantly denying me to lower the rate hard to understand. I would always call to see what I can do on my end to get it lowered, but the customer service reps out of Springfield Missouri always seemed to talk down to me. To make matters worst, when I called in to speak to a manager or someone who can give me a better explanation about my situation, I was never sent to the proper department. My only solution was to pay the card completely off to avoid any future business with Chase Credit Cards.

Chase credit card department needs some serious integrity. Chase changed the due date on my payment from the 5th to the 2nd unaware. I made the payment when I usually make it. They proceeded by raising my interest rate to 29%. And said they can do nothing about it. Their management needs some serious integrity check.

Apparently I didn't make my 12/14 payment for $150 which was a total oversight on my part. I've been a Chase customer for over 20 years. Today I received my statement showing my 12/14 payment was never made so I immediately went online and paid $500. On this statement was a $12 charge I never made so I called Chase to enter a dispute at which time I was told my card was canceled because my 12/14 payment was now 15 days late!!! Canceled for being 15 days late after being a good paying customer for over 20 years! Good riddance Chase. Many other Banks are chasing me and my 800+ FICO score down on a daily basis for my business. I guess if I didn't call them tonight I would've only learned of this cancellation when I was in a store trying to use it and the transaction would've gotten declined which would have been very embarrassing. No phone call or written notification of this cancellation either - great customer Chase. Keep it up! You're doing a great job of losing more and more customers everyday.

I have been a customer of Chase's since 2006. My credit has always been perfect, blemish free, and in good standing. My score has always been from 700 - 720. You would think because of this, my perfect payment history and secure income, Chase would offer a great interest rate with a high line of credit. Nope - they started at 23% APR in ‘06 and it has crept up to a whopping 27.99%. I've called multiple times to negotiate lower interest rate but they do not budge. They do not value their customers whatsoever and do not care if you cancel.

I have been trying to help an elderly and handicapped woman out, who was intimidated into signing and paying for unauthorized repair work done on her car. By the way her car now has a constant service needs done light on. Was anything even done? When asked for all old parts, nothing was available. Even a special project of FL Attorney General believes she should get all her money back. They are fighting for her also. Chase gives us conflicting stories on what is happening. They are even making it hard for me to file a formal complaint in regards to how they are handling this dispute. I binded 85 pages together with a binder comb myself. I even kept an exact copy of what was sent to them. Yet they said only got 75 pages???? What happened to the other pages? Do they not want the truth? Why won't they want an affidavit of what I saw, heard and said? I do not understand their thought processes. I have also filed a formal complaint in regards to chase visa with AARP since it is on the card. I received my money back without so much effort. Why won't chase listen to the FL Attorney Generals office? I need to know if anyone else out there has any suggestions on what we can do, please.

In 2011 my husband's business had fallen on hard times. Our balance on our only credit card Chase was up to $5k and we were having trouble making the payments at the 29.99% interest rate. I called customer service and they offered to close the card and give zero percent interest if I had a set monthly payment taken from our checking account. I agreed as we hadn't used it and were just trying to pay off the balance anyway. The plan was to last a year and for the next two years I called to renew the plan and was paying extra installments. The balance was down to $1500 dollars. I knew the year was getting close and I planned to pay off the balance in the next couple months. Then I missed calling to renew by a couple days but had made monthly payments on my own anyway but $18 short.

Chase Credit Card Company recently mailed a letter requiring me to send SS# and complete a W-9 form... I called and spoke with two representatives about the need for this information. I have been a card holder for 21 years. I understand that a new applicant needs to identify themselves for a new account, however they have all of this information and more ex: my bank account information for payments and they know exactly who I am. I explained that I do not feel comfortable with sending this information to them and if I choose not to respond what would happen? Short answer: We will close your account! It seems that Patricia O. Baker, the Senior Vice President, cares nothing about the customer and only about showing the company how important she is to the company.

Just like many of you, they cancelled my card. I found out when I logged in to check my balance. A note at the top said they cancelled my card. This was after a 150.00 payment I just made. I was late in my payment, but have been late a few times before (I've had the card for 10 plus years...when it was under Providian). Although I was late in the past, they had never cancelled it. I believe there should be some law that states that credit card companies should give you the option of closing your account before they do. It's funny because I had this card for over 10 plus years and not once have they ever increased my credit limit. I'm glad to be done with this company. I only wish they gave me notice that they were planning to cancel my account, so I would have had the opportunity to close it myself. Another note on credit cards--it seems like a standard practice these days with credit card companies to lower your limit without notification to where you are just below your credit limit. Then, they lower your limit so low, and finally close your account.

On 11/4/14 I paid my balance down by 4,733.00. I just recently learned I was paying 27.24% APR on purchase and cash advances. I called and said I am closing the account on 11/17 what do I owe? The lady told me 230.91 as long as it posted before the due date of 11/24. It posted 11/21 and I got an email saying the balance, please destroy all cards. But as per the Nov. statement I owed 23.12 on 999.19 purchases and 5.14 on 221.98 cash advance on 11/27 even though the card was closed and paid off. I was never told I would owe more. The amount was paid and a complaint was filed with consumerfinance.gov 12/3. Last I knew I was paying 22.99%, I was NEVER told it changed to that high.

After moving into an assisted living facility in July, I added a family member to my account to do shopping for me. After waiting to receive his card, a call was made to Chase who said card had been mailed...did not arrive...another call and finally a card arrived. 4 months went by, my card was nearing expiration date...another call...rep insisted cards had been mailed in October...wrong. I was informed that my son was not on my account even though he had been using it since July...they would not admit error, closed my account, changed account #, sent email to confirm and had name incorrect... I plan to CANCEL account and never want to have dealings with Chase again. I wish that Amazon would sever relations with Chase.

This is the only credit card we've had since ID theft in 2004. Chase was very good to us. In August I mistakenly wrote "twelve" instead of "twelve hundred" on a check. In Sept, I rec'd letter about missed payment. I called, we figured it out, I paid total account balance. I didn't receive Oct statement (paid balance). Rec'd a Nov statement due. Two weeks later, I rec'd another letter stating I didn't pay. I called again, detailed all. Was told an Oct statement was issued whether I received it or not. The service rep was rude and condescending. In 10 years I have had no problems, yet since last Spring small issues. Makes me wonder if Chase has a new credit collection service. This feels like a scam to increase the collection department's profits making them look better to corporate. Corporate should look at how many have left. I did.

On Jan 26, I was a victim of a bait and switch with Safecart.com. I bought one service but the salesperson convinced me I needed a more expensive one. When told my credit card was not reading correctly, I immediately cancelled verbally and with an email. When my next bill from Chase arrived, there were 3 charges for $249.95 and one credit for $249.95. I called Chase Dispute Services and the other 2 charges were removed. In May I was rebilled for one of the charges without being informed that Safecart had put in a dispute. I was told by Chase to submit my dispute in writing with copies of my email to Safecart and their refund info. I received a letter from Chase that Safecart did indeed owe me another credit but Chase could not credit me until they got the $249.95 from Safecart.

November 2014 we opened an Amazon Rewards Chase account. After a few days of us using it, our account was cancelled due to suspicious activity. We immediately called Chase customer service where we were then told that they were unable to access our account and that a member of the fraud team would be contacting us. A week has gone by and still no call. We then call back... 5 different times. Still no one knows what is going on in any department in their customer service center. No call back, no letter from Chase, nothing. We are left in the dark and they are explaining nothing to us and doing nothing for us or to help the situation.

Monday I got my Mileageplus club card delivered through UPS. Later that same day I went to best buy and bought 2 computers. At first the transaction was declined. I called Chase and the operator stayed on the phone until the transaction went through which it did. On the next day (Tuesday) I went back to best buy to buy some supplies for one of the computers I bought the other day. The cost of the supplies only came to $69.00, that transaction was declined. Then I went to the bank to try to get the money to get the stuff, that was also declined. Then I go online and find out that my account has been closed and is now under review. When I called, the operator said the thing that account is under review. I've only been a customer for just a couple of days now. I need some answers, because all I did was buy 2 laptops and the next day they close my account and put under review. Did I do something wrong by buying the computers?

I usually don't feel the need to blast a bad experience but Chase credit cards are awful! I have had a card with Chase for 8 years (all of which in good standings) and then they have made no efforts to improve my experience nor offer a better APR rate. When I asked for one I didn't just get dismissed but also told if I don't like it that I am welcome to go somewhere else. Thank you for the encouragement, I will. Has anyone else had poor customer service experience with Chase?

Interest rate added every month if you don't review carefully. Consumers need to be aware of extra interest fees added to their statement from Chase.

There was a charge on our credit card that was not authorized. Chase went against everything that they ever advertise about not having to pay for fraudulent charges and made us pay it. They said we would have to prove it even though, there was no signed receipt from me. So we asked to talk to the manager after long hours, grant the supervisor within the despots department was very rude and unhelpful. I would NEVER recommend Chase under ANY circumstance unless you want to get charged for invalid charges, then receive absolutely no help from them whatsoever. If you are looking for a good credit card I would recommend Discover. They actually handle their disputes properly and credit you back and treat you like a customer.

I have relatively strong credit, several credit cards, and Chase is the anomaly in terms of APR. I have one credit card with a 7.75% interest rate and one with a 13.24% rate, which I negotiated several years ago. I have been a Chase customer since 2005 and had a $0 balance in December--should have closed the account then while I was ahead.

Last week I tried to use one of my Chase credit cards to purchase a juice after my workout. The transaction was declined. I called Chase and I found out that all my credit cards were closed (1 business and 2 personal, adding 40k line of credit). Chase customer service transferred me to a department that they call specialty team. The representative at this department told me that my accounts were closed because they reviewed my CR and they didn't like what they saw. I checked all my 3 Credit reports and all looked great. I have approximately a 180k limit in revolving credit and a only 14% utilization. I don't have ANY derogatory, never missed any payment, always pay my credit cards in full and approximately 400k annual income. Chase action will negatively affect my credit report since my available revolving credit will be reduced and the accounts will have a note saying that they were closed by the lender.

Received letter from Cardmember Services stating that the Quicken travel rewards program from Chase is changing significantly. Been a customer since 1998. I have banked thousands of miles to use for future travel and NOW I find out they are worth much less. AND this takes place in two weeks. Just spent 90 minutes on the phone with customer service being transferred 5 times and each putting on hold forever. This is akin to having $ in the bank and the bank letting you know "Sorry you didn't spend your money yet and in two weeks it will be worth less money". This cannot be a legal practice. I need resolution.

Without notifying me, Chase/Slate lowered my credit limit by several thousand dollars to a limit less than $100 above my current debt. I only found this out when my card was denied. When I called Chase/Slate they said that they sent me a letter but it had been returned due to an incorrect address (I have been at this same address and been with Slate for 14 years). They state that there is nothing they can do and I will be penalized for going over my credit limit. Unbelievable!

Chase sent me a bunch for checks to cash or payoff balances. I used one, cashed it out in my bank account, and the check came back to my bank. I was horrified to see I was in the red for 6K!!! They are so deceptive. On the side of the check it said I had a 15k credit limit, or whichever is lower... Now I'm screwed. What am I going to do?

Very strange and very unprofessional people working. Don't know why my limit was decreased finally got hold of their credit manager, instead of explaining me she tried to be a police officer and try to question me where and why I used my other companies credit cards, "you stupid dumb ** it's my cards I will use as I please that is none of your concern. And who are you to question me about my other cards, if you really want to help the situation then ask me about chase card, not the other one which does not Belong to your company." She kept me on hold for 30 min and finally I got really mad and I decided to cancel my business account and my credit card from them. No wonder you guys have bad reputation in market. Hope you guys get your lesson one day.. GOD BLESS CHASE BANK....

I moved to a state without chase branch, so I plan to close my saving and checking account. I scheduled to transfer my balance to external account and close my account. Chase delay my transfer, resulting the closed account with a positive balance. I called them, they said they will mail me a cashier's check after 7 days. I never got the check. After a month, I called the customer service and talked to their manager. They told me it will take another 45 days to process this because I wasn't able to go to a branch. No one INFORMED ME that before, otherwise I'll have totally different plans on the money. THEY HOLD MY MONEY FOR TWO MONTH. Large amount. They do nothing to help me get MY money. Hope people be aware of these "big banks". Customer service is REALLY BAD.

They double charged me so they withdrew $1800 out of my account which made me overdraw. So then my bank charged me a fee. When I called to tell them they blamed it on me. Never apologized, never gave me the fee money back, never put the money back into my account but sent me a check for the 2nd withdrawal (apparently) which I still haven't received. I have used them for at least 8 years and they treated me like dirt so needless to say I canceled my card and would never recommend them. HORRIBLE customer service!

Chase lowered credit limit without notification. Just found out by looking at the current statement. They claimed a letter went out 7 days ago but never received it. Also on paperless statements. Didn't go over the new limit and all customer service wanted to do was rerun credit. This is credit score manipulation. This is a manipulation on credit utilization as well. Never late on payments for 14 years.

I have a Chase credit card and my wife has a card on the account with me. My wife has deployed with the ARNG and will be in Kuwait for about 11 months. Under the Servicemembers Civil Relief Act, deployed soldiers receive an interest rate reduction to 6% to help offset and ease deployment costs. Chase has decided that since she is not the primary account holder that the rate should not be reduced because she was not on the original application. I have had 3 other companies (Citi, American Express and Bank of America) reduce our rate... in fact 2 of the 3 reduced our rate to ZERO percent during her deployment. My wife does have a Chase credit card with her name on it and I guess that Chase needs the revenue. My wife is placing her/our life on hold and Chase bank could care less. To those companies that support the military me and the other retirees and veterans will support you when we have a choice. Chase you need to relook your community support or lack thereof.

I applied for a Freedom Chase credit card because they offered a zero balance transfer and I decided to use it to pay the balance off a Capital One credit card I had. I requested a balance transfer and the transaction was pending for several weeks so I decided to cancel it online and paid the balance of my Capital One credit card from my checking account. I received a confirmation number for the balance transfer cancellation from Chase but weeks later I noticed the transaction still went through and Chase charged me $43 for balance transfer fees plus sent money to my Capital One credit card that was already paid in full and had a zero balance.

In 2011, my husband suffered a serious accident and had to have emergency surgery. I called Chase, and informed them of loss in income and I had to close my home-based business to care for him. I was never told about of a forbearance nor offered any other solutions. I was told to keep making my monthly payments. I told them my husband work for one year and would be on disability for that time with a 66% decreased income. I sent a dispute before they sold the acct.

In the last 3 months, I was given a Chase Freedom Card. My husband didn't think we needed it so I called to cancel it on 8/19/2014. Approximately 20 minutes later, I changed my mind & called to get it reinstated. I was told I could not do this because I had an account that was over 180 days late. I said there was no way that was possible and asked to speak to manager. He said this was because we had claimed bankruptcy in 2001 & therefore they could not reinstate. I asked them why they gave me one in the first place and of course they were unable to answer this. I have a balance of $2.87 on this card which I paid immediately. They said they would have to run a detailed credit report before they could reinstate the Rewards card. Again if I am such a horrible credit risk, which I am not, why did I get it in the first place? Again no answer that made sense.

After 31 years with chase bank I got a letter telling me they were going to send me a new freedom card. I didn't know why because my card didn't expire until 2016. I got the new card only to realize that it was a VISA card. I already had a Chase VISA since 1983. I wanted the MASTERCARD I had, not another VISA. I called CUSTOMER SERVICE and asked why I didn't get a new MASTERCARD. I was told CHASE wanted to do more business with VISA, NOT mastercard. I canceled the old visa card over the phone and called the number on the new VISA card to activate it. Later on the same day I went to a WALMART store and purchased $56.00 of products. Guess what! The card would not work at the checkout. After 20 minutes of trying everything the cashier knew to try I paid cash.

I contacted Chase regarding a CLI on my Slate card. During the process, the representative advised me that a hard pull would be done on my credit report. After a few minutes, she advised me that it had been denied. I was in shock because my credit report is clean and my utilization is below 25% and all other things are great. Within the recent weeks, I have received tons of pre-approval offers from Chase for the Sapphire Preferred and Hyatt cards and still receiving them weekly. The icebreaker is when I received two inquiry alerts from my credit monitoring product regarding recent activity. Both had been from Chase as suspected, I was only expecting 1.

Fighting Chase because my family and I stayed in a hotel in London in April for only one night but the hotel is trying to charge us for two nights, and Chase took their side in the dispute. The hotel was disgusting, so we fled after one night. Chase isn't championing me, the cardholder, and that is very upsetting.

Just got off the phone with Chase... I cannot believe this... I have a dispute with a merchant and Chase is totally siding with the merchant.... TOTAL ** CHASE. YOU HAVE LOST ME AS A CUSTOMER FOR SURE.

Charged several hotels and when I received the credit card statement they had added a purchase fee. I always pay my account in full and never carry a balance. Attempts to contact failed so with my check I told them to cancel the card.

I got a letter saying that Chase is changing my MasterCard to a Visa. They never got my permission to do this. When I called, Pam ** told me it was already done and there was nothing I could do about it. When I was transferred to Johnny **, he said that it had not happened. When I spoke to Stefan **, he did absolutely nothing to assist me in getting the telephone number for the legal department at Chase. The entire conversation was filled with lies and no one addressed the really big problems with what Chase is summarily doing. They are summarily replacing their MasterCards with Visa cards and thus changing not only the card type but also the account number.

Chase changed my master card into visa without any prior notice. When I received the bill, I couldn't find the account number in the Bill pay section of Bank of American checking account. After couple of days, I received the new card with account number that matches the chase bill, I paid in full but it was one day late due to their change of account confusion. I called the customer care agent and explain about the confusion but she never removed the charges; instead, she was rude. I was with Chase for long time, but I cancelled all my chase accounts today because of rude customer care agent. I will never open an account with chase again.

This is in praise of Chase Sapphire (Visa) employee, Kirrill. He was very helpful & understanding of my predicament regarding my credit card being hacked. He is an asset to your company.

I've had an Amazon Rewards Card through Chase for a few years; the points have really helped save money on Amazon purchases ... or so I thought. When I received statements in the mail, they very clearly said Amount Due and I paid it off every month. Now since I've gone Paperless, there is a Balance Due amount which is posted 3 days after I paid the last bill. Then there is a Purchases Amount. Nowhere can I find a simple You Owe This Amount. I'd been paying for the Purchases since going paperless. Because I hadn't been adding those 2 numbers and paying it all, I've been charged over $50 so far this year (June 2014). And there go all my rewards points.

This is a complaint about transparency. We applied for a Chase Sapphire Credit Card for the 40,000 points / $3,000 spent in three months offer in March 2014. The website offered 1:1 transfer points to participating travel partners. I read the Chase Sapphire home page and Offer Details pages and found no mention of partners; there was no mention anywhere on the Chase Sapphire promotional website... no list or links. I assumed American participated - they are an international carrier. Imagine my surprise when I called today to transfer my Chase points to my American AAdvantage account. I was told no. It could not be done.

Southwest Airlines Chase Credit Card Services. Customer Service is not helpful. They lure new customers in and unlike other credit card companies, they are not willing to forgive a small customer error on a one-time basis. When a bill got paid off immediately, there were still interest charges which go on and on. I would never recommend using their credit card. There are much nicer companies to work with out there.

I just paid off $13k in credit card bills last week... Got a new statement... Owe $200 and some change in interest. They won't budge on taking ANY off the bill. 29% interest. Had only 2 times I slipped up and paid late. Mind you, it was only a day or two late and they used their leverage and smacked me with this criminal rate... Someone needs to start a lobby group and go to Washington and get these crooks put in their place!!!

First let me say I missed somewhere in all the agreement information that I would be charged for transfer to the credit card. First screw up, second I missed their annual fee charge. Must had been blinded by the too good to be true advertising on Southwest Airlines website. I immediately called Chase to cancel the card once I saw my first statement, and requested the annual fee and transfer charges be removed as I had immediately reversed the transfer amount back to the original card. Chase removed the annual fee but insisted on me paying the transfer fee. The next bill that I got was for $116.35. What they have done is to conveniently hold back $1484.24 to from my original transfer of $6049.14 back to my original credit card so that they could hit me for another $17.35 in interest charges. I guess that I have forgotten what true crooks Chase is. I had my personal accounts with them years ago, until I discovered that they were adding charges to my accounts without my knowledge. I personally went to the bank, called them crooks to their faces and closed the accounts. I see nothing has changed and someone from the banking commission needs to investigate their business practices......again.

After being a customer with Chase for 18+ years, always paying the balance in full, they decided yesterday, 3/13/14 to cancel both of my wife's cards while traveling! She was not able to even buy a meal at the airport for a flight she was taking. No notice, no warning, just cancelled! Not on one card, but both! They claimed they needed verification of her SS# on the accounts even though she has had them for so long. Think they have allowed the IT geeks to run their business which will cost them loyal customers. We have excellent FICO scores, never had a late payment, and never even had interest payments. She also found some fraud on one card, notified Chase, and they sent her a new card. So even trying to protect them, they still cancelled her, in the middle of a business trip!

There was an offer where a credit card was to be provided by CHASE bank if opened as a new account with the offer of 50000 points on sign up and 50000 points on spending 2000$ in 3 months with British airways. In the application, there was a column which had to be filled with the British airways membership number (if I already have it) so that the points can be credited to that account. As I already had a British airways account with me created around one year before applying for the card, I entered that number in the application. My first bank statement clearly showed a 50000 credit on my British airways account. I made over 2000$ expense and also paid the 95$ yearly maintenance fee in the 1st month... After few months on wanting to buy a flight ticket, I saw that there is no points added to my British airways account!! !

I canceled my Chase United Plus Mileage credit card today. I have been an account holder for a couple of years. I found out on my March statement (for Feb charges) that they charged me $31.84 interest for a late payment in January. (not sure why this wasn't done on my Feb statement) I called them and escalated to a supervisor Jen ** who stated that they no longer can make adjustments for interest on people's accounts. In my case as in the other case I read about on this site, I electronically transfer funds from my bank account, and it showed that the amount was debited from my bank account on the correct date that the payment was due. I scheduled this payment on a Friday, it showed that it was debited from my account on a Tuesday, and Chase is stating it came in on Wed. Chase stated it came in a day late.

Describe what happened so we can understand the issue... Chase Bank USA N.A I believe is discriminating against me for credit cards and FICO scores ever since I filed a complaint against them Your submission, (Case number: **). On 2/14/2014 they said when they approved me for the Chase Freedom Card my FICO score was 680 from Experian. I have 6 FICO score that show otherwise. Then on my Chase Slate credit card, my credit limit was changed by phone to $4,000.00 instead of $1,300.00 and I made a purchase on 2/20/2014 and posted on 2/21/2014 for $1.05. They said payment was due on 2/23/2013 when I have pictures showing my closing date is 2/26/2014 so I made my payment on the 24th which was not suppose to be due until next month. But shows a late payment.

I made the mistake of being drawn in by the transfer balance. I have since paid off my balance and do not wish to give them any more of my business. When making an electronic payment, it takes them 5-7 days to process this payment. During this time if you set the payment to execute on the due date, they assess a late fee because the payment has not gone through on the electronic side. This is the only card that does this. Needless to say they accrue most of their money from those dishonest and ill-gotten methods. In actuality the due date is not the real due date. It is 5-7 days before the due date. If this review saves one person from making the same mistake it was worth it.

I pay online, on time every month, and pay over the minimum amount. I do not use this card because a charge or a cash advance both have 26.49% interest rate. I haven't used this card in years and the balance doesn't go down very much due to the interest rate. I have called many times and I get the standard response - your account has been recently reviewed and cannot be lowered at this time. I am a senior citizen and want very much to end this association with Chase. My balance is a little over $3,000 and it is going to take at least 3 more years to pay off as most of my payment is interest. They do not work with individuals personally - they read off a script.

I have been Chase credit card many years. I had trip overseas to Asian on Jan, 2014. I had some reason arrive to US early and I talked to agent ticket airline on the phone to get return ticket to US. Then I checked the account. They cost me $1,435.00. That was different what I received email confirm of ticket. I talked to customer service specialist. They will disputed amount different.

I have been a loyal Chase customer for many years, ever since they bought out Washington Mutual Bank and acquired my accounts there. I have been very happy with them until recently, so much so that I cancelled accounts at other banks and transferred much of my business to Chase. Just before Christmas, I took some items back to Home Depot and then did some other shopping at the same store. When I went to pay I did not have my Chase Credit card although I had just used it to return items moments earlier. I hurried back to the Returns desk. They said they did not have my card so I did what I thought was the responsible thing and hurried to the nearest Chase Bank and reported the card missing. I really thought that it was at the Returns desk but did not want to take the chance that a pick-pocket might have it.

I have been a customer of theirs for over 10 years. I have never paid late or and always pay in full. There have been a few occasions over these 10+ years when my payment either did not reach Chase or it did reach them and the payment was lost and therefore not applied. In every circumstance, I immediately made full prompt payment when I was notified and I requested that the late fee and interest charge be waived. After much time and effort, I was usually successful in having the fees waived but recently this was not the case. I informed them that I would be cancelling the card and they really could care less. They do not understand customer service and they do not understand how to keep a valuable customer. I have now moved onto Capital One where they actually care about their customers.

I called Chase VISA because I received a letter asking if I received my replacement card and I couldn't answer the Authentication questions. I NEVER ordered a REPLACEMENT card but I did order a card for my wife and called to clarify that is what the letter was for when I was asked a series of questions that don't apply to me. I was told Chase uses PUBLIC records for authorization. The questions applied to my ex-wife, has lived on her own the last 10 years. I don't consider using web information a good security practice and I called Chase up and canceled my cards. My card was closed and the mileage ~12000 United miles I should have been given for that month has been forfeited.

Pick a card, any card - seems Chase has the account. Be it Marriott, Priority Club/IHG, or United Airlines - Chase has them all. I have experienced continued problems - as I have had each of the 3 named above. I have written the State's Attorney General where Chase is located, have contacted the Federal Reserve, and have seen some satisfaction. However, after today... I will be doing so again. Seems they are trying to shaft me on the spend 1,000 USD within the 3-month period of eligibility and get 30,000 United miles.

My wife took a cab from Hillsboro to Portland Oregon airport in August. My Southwest Visa (Chase Bank) credit card was charged $551.76! I contacted Chase and filed a formal objection to the charge. I did not have a receipt. Chase obtained a signature from the merchant which was not for either my or my wife's initials. It was either fraudulent or for someone else. The merchant also claimed to have contacted us (false) and asserted that we had called a cab and then not used it (false) and thus were liable for the charges.

I have been a Chase customer for more years that I would like to admit. Recently, I contacted Chase in attempt to have Chase Slate card APR rate lowered from 30%. What prompted my call was the fact that Chase is advertising an 18 months 0% APR rate for new customers. Thought that since they were making this offer to new customers, they might lower APR for existing ones. Boy was I wrong, was informed that the current 30% APR is the lowest rate they offer for existing customers. Absolutely no room for compromise. Think those people transferring funds to Chase Slate card should be warned that once the 18 months are up they are going to be slammed with a 30% APR.

I received from Chase Bank letter for credit line but I have to pay some fee $47 to get approve. We send the money order but don't received card. I called the company after one month. They told me the company not responsible for loss. Do not send the money, it's all hype.

I was on my way home from Las Vegas and a lady stopped me. She said if I got a new Southwest Visa I would receive 2 round trip flights from Southwest. The annual fee is 99.00 but you get that back with 6000 points on your anniversary. I figured that sounds great as I go to Las Vegas every April. The only stipulation was you had to charge $2000 in the first 3 months which was no problem as I needed a liner for my pool. So I got the card. Fast forward to the end of the summer September actually, and I start to look at flights but they aren't listed. So I call Southwest and she tells me October 14th they list for April 2014. I wait. Then go to look at the flights and look at the rapid reward points to see Chase had only given me half of what they promised.

I have two balance travel promotions: One $706.02 at the moment, which expires on January 2014, with a 0% APR (I cannot remember what was the initial amount). One for $904.81 at the moment, which expires on January 2015, with a 1.99% APR (it began with $1500.00 on January 2013). I have been paying an average of $300.00 a month and realized, around August, 2013, that Chase was only crediting the 2015 promotion with the bulk of my payment and crediting about $25.00 a month to my 2014 promotion. I called them around September and the lady in question told me that by law they had to pay the higher promotion first.

Had 2 Chase cards for several years and have been a loyal customer to them for 20 years. Unfortunately, I discovered they decided to close my credit card accounts without notice leaving me with no credit cards for emergency use. We have always paid our accounts on time and try to pay them down... This was not good business practice as far as I am concerned.

Several years ago, Chase bank raised my credit card rate to over 28% (when banks went under). I have tried numerous times to have my rate lowered so that I could sooner pay them off. I have not been late and pay way above the minimum payment. I recently contacted them again and the customer service rep (Maria) said that the rate was at the minimum rate. Chase will only give me generalized answers and refuses to help me.

I have had two Chase Credit Cards for almost 25 years. They had credit lines of $23,800 and $20,500 respectively. I have never been late and always maintained credit score of at least 776. Well, I open my mail box today and there are two letters saying my Experian credit report has reported high ratios. I had plenty of available credit in fact I owe less now than I did last year. Now, all of a sudden they say just do periodic reviews and I am a risk. Well, I was not a risk until they lowered my lines to just have $1,000 remaining. It appears risky now where there really is none.

CHASE is a joke! They actively practice deceptive business practices. If you call them about a rewards program (spend $1,000 in the first 3 months and get 50,000 Marriott reward points) they will tell you the points will post soon. Call again and they will tell you the same. Wait a couple of months and they will tell you the points will post w/in 5 business days. Then they will deny they ever told you this, and refuse to post the points. After you met the spending requirements. This is a terrible company. RUN to another (Discover, USAA, American Express). ANYBODY BUT CHASE!!

Thought I'd suggest using the TX unclaimed property process for the gentleman who said he had money sitting out on a closed account.

I have $$ sitting out there from an old Bank One credit card account, only to learn 15 years later that the Bank One was bought out by JPMorgan Chase, but they cannot find my account. Not fair!!! Any help out there anybody??!

I reported unknown charges on my CC so the fraud department temporarily removed the charges, closed that account, opened up another account, and did an investigation. They called the merchant who told them that the charges were accurate (DUH, they will tell them that), put the charges back on my CC, told me that I told the investigator that I knew the merchant, sent the charges to the dispute department, and NEVER told me. I saw the charges on my CC statement and called them. I was told that I was now out of the time-frame to dispute a few of the charges. The WORST PART IS THAT THEY THEN LET THE MERCHANT I REPORTED FOR FRAUD CHARGE MY NEW CC ACCOUNT.

I ended up paying $385 on a $216 purchase I made 11 months ago because I lived abroad and was unable to log in to make one payment online in January and therefore their system did not allow me to pay online after that point. I could have paid via telephone but I was abroad with no card (It took them four months to mail my card). I returned to the United States in July and received the card in my pile of mail and a $385 bill. I also have checked and I received a negative report on my credit score. I spent three hours on the phone trying to resolve this and I still ended up paying multiple late fees and nothing was done for my credit score problem. In short, I paid $169 in 1-year interest on a $216 purchase and receive a negative impact on my credit score. Thanks, Chase!

Spoke with CARLOS from Chase's Dispute Department. For working on the front line with customers, his tone was unhelpful, unfriendly, and he sounded like he really didn't want to be there. I called to dispute an unauthorized transaction on my account and he said that there was nothing that Chase can do about it even though I verified with the merchant that this was an unauthorized transaction. He said if I had docs to support my case then there may be a way, but that's the thing, I DIDN'T AUTHORIZE the transaction so I do not have confirmation or invoice docs. He never apologized about the situation and his tone was DEAD the whole time. I have been a cardholder with Chase for 8 years and have never had to file a dispute. This first time was frustrating and unhelpful and makes me question my experience with them.

I have read the complaints and feel that there is more that CHASE can/could do if they wanted, but they choose not to. With that being said, customer service is out the window with a majority of these companies. Everyone goes along with their busy lives until an issue can't be resolved professionally. We as people need to really pay attention to what is going on and get the right people involved to help clear up issues in a timely manner.

Explaining the rules to someone who obviously disagrees with the rules is not attempting to provide “superior customer service”. It’s attempting to be condescending to a client. This answer is a pitiful excuse and a continuation of the poor customer service that I was complaining about. I will send it up the ladder and post it everywhere possible in the hopes that someone with Chase really does understand what "customer service" looks like.

I've had my credit card with Chase, and now my home loan. I called in to get a pay-off balance with the understanding that my full payment would not be received by my bill due date. I made the $226.00, which I've never been late, not once. Got the balance of almost $8,000.00, and called in to confirm my letter if it was paid in full. I was told I'd be receiving a credit back off the $226.00, as my pay-off arrived earlier than anticipated. They lied; they kept $140.08, did send the letter I requested, and would not budge.

Yep, I did carry a high balance on one of my Chase cards for about a year. I used my hard earned savings to reduce my balance from $5,000 to $2,000 to reduce my utilization ratio. One month after making that $3,000 payment, Chase reduced my credit line by $2,700. Now I'm back to an even worse utilization ratio. Should have kept my savings!!!

I have been a loyal Chase customer for more than 25 years. I have a personal checking account and a personal credit card with Chase. I have a relatively high limit on my credit card, but only use a percentage of the available credit. I have never once been late nor have I ever missed a payment. As a matter of fact, I always make much larger than minimum payments. I have excellent credit (in the high 700's), with no negative marks on my report.

Terrible customer service!!! They just don't care to help at all. I have held a Chase card for years and have been on automatic payments. Well, someone hijacked my card and tried to make some charges. So they canceled my card and issued a new one. Great, but here is where the trouble begins. My automatic payments were being rejected by Chase because of the new card. I had no idea that they were not accepting my payments until my card stopped working. I called Chase and found out what had happened, so I paid the balance in full the same day over the phone. I found out that they put a 30-day late on my credit score.

I got my Chase credit card after filling application with them that promised 50,000 reward points with Southwest airlines. All I had to do is charge $2,000 on this card in two months and get 50,000 reward points. I charged over $5,000 in 2 months and paid it in full but they closed my account for no reason and kept 50,000 points. They suck and I really hate Chase now!

Chase changed my credit card terms also, completely ignoring the promotional rate and terms which had been guaranteed. Then the phone calls started. I also have a home equity line of credit with them. Based on the fact that I couldn't afford my newly inflated credit card payment, they cut off the HELOC. Then they started calling about that as well, saying it was late when it wasn't. I had excellent credit before Chase Bank started their highly suspect banking activities. They had a huge bailout. They borrow from the feds at .075% and charge us 20 times that or more. Plus, don't forget all their abundant fees. In my opinion, this is not a good bank at all. Something smells bad about their practices.

I am trying very hard to pay my credit cards off. All of my other credit cards allow for at least three kinds of automatic payments at the web site: 1) minimum due, 2) full balance, and 3) an amount that I determine (more than the minimum, a set amount, or the minimum plus a set amount). The problem with the Chase website is that they only allow the first two options. You get the choice of paying the card off (over about 28 years!) by paying just the minimum due or you have to pay the whole balance. They do not offer the option of paying the card off by paying more than the minimum but less than the full balance. If you want to set something like that up, you have to call them. It is ridiculous! And it seems like a crappy way to treat your clients.

I have been a longtime Chase credit card holder. In August 2009, I was late with a payment by a few days. The next month, I got my credit card statement and my rate went all the way to 29.99%. I called the 1-800 number to discuss this issue. I was told it was a penalty and that my account would be reviewed in six months. It had been almost four years now and my credit scores range from 732-765. I have called Chase numerous times and keep getting the same reply. I am amazed that they are writing millions of dollars off in home debit, but can't seem to find away to lower my rate. I am disgusted with this company, and I feel I have been raped long enough.

On their website, Chase has only two choices for automatic credit card payment: pay the minimum or pay the full amount. Why no option to pay more than the minimum but less than the full amount? Sneaky way to make sure that their customers pay a lot of interest by making it hard to pay down the card in a reasonable way!

First let me suggest and recommend that every one of you with a legitimate grievance with Chase immediately file a complaint with the Better Business Bureau. Despite their well-documented abuses, they have managed to skate along with an A rating. I believe the BBB is in cahoots with them in some fashion, but they cannot ignore a massive outpouring of valid grievances. It's easy to do. Now as to my story, a payment I made to Chase was not delivered on time. I called and the representative treated me like garbage, telling me I need to pay my bills on time and started berating me. I said, "Thanks for the great advice." What's worse is that it was the military services line as I am on active duty in the US military. Chase is terrible and does not respect the military. They only care about profiting from service members and the armed forces. Scoundrels.

I received an offer to get 45,000 points if I upgrade to the Chase Sapphire Preferred, which I did. After four months, I only got 12,500 points. I called them, and they provided a runaround. “Please give us the offer number,” they said. Since I didn’t keep the offer number, they refuse to give me the points. She said, “Yes, I do have the promo on your account, but I need you to verify that.” If it is on my account, why do you still need to verify it? They have very poor customer service.

I applied on March 7th for a Chase Credit card. On the next day, I had three inquiries on my credit report - two from First USA (Chase) on Experian and one from Chase on the same day on Equifax. I, of course, contacted my credit reporting agency who said to contact Chase. Chase takes no responsibility and tells me to dispute it. Now I have to spend money, time and energy on disputing these and waiting months for them to be removed where if Chase cared at all, they would fix their mistake. They don't care. The two "customer service" attendants I spoke with were rude and made it clear they had no fault, so I guess it’s a Chase fairy that keeps pulling my credit report?

My Chase credit card went to a charge-off status about a year ago, and within 2 months, I started a payment plan directly with them for $88/month. They hold the debt so if it was a charge-off, another company would be collecting the debt. This needs to be corrected. They continue to show a past due balance, but with a charge-off, the account should read $0. It cannot be reported as both. They have already taken their tax deduction with the write-off. So, are they showing the income that they have made from me for the past year? If they want to show a past due, then the account should be a collections account. It appears that they are reporting this in a manner that suits them best, possibly for tax purposes, but in turn it is not accurate. Equifax and the other credit agencies will not research the item. They kick it back to Chase, and Chase decides if they are right or not. Where is the justice in that?

I was a victim of fraud on a credit card account. After a year of battling with Chase and many filings with identity theft, fraud alerts and complaints filed with BBB, Chase removed the debt from my credit. However, in January, I received a 1099c form for filing my taxes for the fraudulent amount of $6,500.00. This made me pay a whopping $2,500.00 in taxes for this account, which was not mine! Chase is claiming that I knew about the account and therefore they left me liable for the taxed amount. This is very unfair and unjust. Please help!

I will never deal with Chase bank again for as long as I am on this earth, and I will pass it along to every person I come in contact with for the rest of my life. I had a Future Shop card which was shut down by Chase. I never missed a payment. After the card was shut down, I was called every day, 5 times a day, for the past 6 months telling me I am late on payments. When I contact them, they say there is a payment coming up in a couple of days - to me, that is not late! Even after calling to straighten this out, they called me the next day at 9:00 am and Priscilla ** (manager) told me that I was $5 short on one of my payments 3 months ago - which I knew nothing about. She then told me the only way to catch up is to pay three $110 payments. This bank is ridiculous and I will make sure that everyone knows this!

I sent my payment on a week before its due date but because of the holiday season. They received it a day late. I was charged the late fee! I was told before that they gave at least 1-2 days grace period after its due date since it was mailed. Then last month, they received my payment 1 day after the due date and was charged a late fee of $35. Ridiculous! So I called and the customer rep did not know how to explain the late charge. I asked to speak with the supervisor and they transferred my call. I explained to the supervisor what I was told by the customer rep about the grace period and she kept denying the grace period. I then asked her to explain to me why her employee told me I had a grace period and she kept denying that they said that. We kept arguing because she couldn't explain to me why her employee told me I had a grace period.

If my credit card payment is even a day late, the fee for paying the card late is $35.00! My minimum payment is $40.00 so you can imagine how angry I am about having to pay double my minimum payment when my credit card payment is late. Bear in mind also that I am a good customer; if I pay late it's only a couple of days late or a week at most and it's only happened a couple of times. Way to go Chase, I hope you enjoy raping me on the late fees because as soon as my card is paid off, it will be canceled and if I get a new card, under no circumstance will it be with Chase. It's also obvious that Chase doesn't want to support American workers because every time I talk to a customer service rep, they are foreign. I find it very hypocritical that Chase wants consumers to think they are all about putting veterans back to work but outsource their labor at every opportunity.

All of my accounts were closed due to undisclosed reasons. I have heard of it and decided to go in peace. I have been a loyal customer and have paid everything in full and on time for several years. They sent me a notice that my accounts will be terminated in two weeks and I accepted it (not because I did something wrong but because I have heard of people getting accounts closed and they had no idea why). But what they did is also close my credit cards without warning! I was left without credit cards and lost all my hard-earned points ($1,000 worth). When I called, they said they can close it without warning. Their analyst decided that my business was not good for them, which I will accept without a fight, but to just close cards without warning is unbelievable! I have automatic payments to my child's daycare and many other places. Chase policies are almost inhumane and I am very upset!

I have a Chase student loan and have been paying since graduation three years ago. I currently have a financial difficulty and have to support my family. I have requested to defer the loan for three months until I get my income tax and start repaying them. They refuse to grant the very short-term deferment making it impossible for me to survive. I am very disappointed and will never recommend them for any loan. They have no compassion for the struggle customers go through. I am left with a few hundred dollars a month for my family to survive on.

I have been a customer with Chase for years and have been on time with my payments for years. All in all, I am a great customer. I recently made a large payment though a few days late and requested customer service to waive my late fee. They refused because back in April they waived a late fee. Are you kidding? After all the customers that don't pay? All I am asking for is a fee reversal. Then, I spoke with a supervisor and she thought she was some type of high and mighty individual. If you are a loyal customer and pay your bill on a regular basis, companies should make special arrangements for their customers. But not Chase! I say forget them and find another company.

I send extra money to Chase Future Shop each month so the balance will be paid off early. However, Chase seems to feel that the extra money will be held as a credit until such time as the balance and the debit become equal, and then the balance would be considered paid out. Chase informed me that this is the way they have to do this as the contract is for "equal payments" and they cannot falter from this. The contract does state that there are equal payments; however, I understand this is the minimum payment. I do not recall anything in the contract saying I could not pay more and have it applied to my account.

I am very disappointed in the customer service that I received after speaking to four different customer service support individuals from Chase credit card services. No compassion towards my situation. I received a call saying that my account is past due for 37 days, after I have not had one single call. I was unaware of my account situation because I was certain my account was on auto pay. In the past, my situation has been where I like to make two minimum payments on my account so that it helps my balance. I explained this to every rep I spoke with. They kept referring to me by my name and saying, "Your account is not on auto pay." I kept saying, "I understand you see that, but it should be. I set it up."

I have been searching for gas on Long Island for hours tonight and after waiting in line for two hours, after finally finding a gas station that received a delivery, I was told my debit card was declined. So I had to leave after waiting for two hours, as I cannot carry cash out here because people are getting held at gunpoint and there is looting everywhere out here. I called Chase and they said they are updating their system for at least eight hours and I cannot access my money because of this. I am a surgeon with over five patients waiting for hours in the emergency room and I cannot get there until I get gas. I have notified the emergency room that they will have to wait another eight hours as I cannot purchase gas until Chase updates their system in eight hours, and if they can get another surgeon to please go ahead.

I was paying $73 minimum payment and my balance was $3,500, interest charge $34.88 on 2011, and my APR was 12%. Well, I have been charged a late fee even though my payments were on time. They reversed it and credited my account. But my account is $2,000. The minimum payment is $89.00, but every month I make $150.00; never late and my APR is 29.99%. In black in white it says if you make the minimum payment each period, your maximum penalty APR will be 29.99%. I’m not late and sending more help.

I am on a fixed income and try very hard to not use my credit card but once in a while, it is necessary. Chase has been increasing my interest, even though I barely use the card. They reduced my available credit for no reason. They reduced my cash advance to $129.00. $129.00? I can't help but feel that this is harassment designed to try to get me to cancel my card and/or gouge me as much as possible to find some way to make more money off an account that isn't generating much activity or carrying any revolving debt. They are just greedy soulless **.

On 9/03/2012, I contacted Chase to do a transfer to my CareCredit GE Retail Bank. The representative I spoke to hardly spoke English so I called back on 9/4/2012 and went over the transfer information with another representative. The second representative said the transfer was going through correctly to HSBC Visa. I told her I didn't have an HSBC Visa account and then she told me HSBC is the mother company for GE Retail Bank CareCredit.

I have been trying to resolve a problem with Chase for years. I contacted them to pay off over $15,000 and at the same time close my account out. Chase Customer Service representative reviewed my account, gave me a payoff balance and I paid it. However, months later, I received another bill from them charging me late fees and service fees due to the account still being open. This was the start of a long battle with them to remove these charges. They have promised me several times they would do so. I have contacted them on a number of occasions and the communication was very poor each time. Each contact made to them constituted me speaking with someone from a foreign country that spoke broken English and became increasingly ruder. Whenever I would ask to speak to their managers, they would pass the call to everyone except for management.

My husband (military member) and I got scammed out of $30,000 plus from a false business entity entitled DF Transportation. They pretended to offer me a real job with real training and testing, which was very elaborate, planned out, and detailed. During this training, this alleged entity asked me during the training if I wanted some part-time extra credit work, buying and shipping computers to one of their new offices. I had no issue buying these computers on my own credit card so long as I was being reimbursed prior to the shipment of the merchandise. They provided me with their alleged bank account and routing numbers to pay off the computers I was buying with my Chase credit card.

I have had a Chase credit card account (5 personal and 2 business lines) for over 20 years with a combined credit of over $100K. On my Chase Slate credit card personal account, with a limit of just over $73K, I was offered online a 0% balance transfer offer with a 1% transfer fee. Sounds great, right? Well, when I called to do the transfer (in this case, into my checking account to pay other lines of credit as I have done over the past 8+ years), I was informed that I only had access to $5K for this purpose. What? The online information says $73K was available for transfer! The customer service person continued with this is the new policy for Chase since Oct. 1. It's Oct. 2. At this point, I can safely say Chase sucks. I have worked hard on getting my credit scores perfect over the past 25 years and this is the thanks I get for being the responsible adult in the room. Thanks for nothing. At this point, I'm angry, disappointed and any other negative adjective you want to substitute with Chase. Oh not that this actually matters to anyone else, but being a doctor for 25 years doesn't matter to them either.

I'm seriously ready to have a nervous breakdown in dealing with this company. I would just love it if everyone in the world canceled this company's credit card. Let's start from the beginning. On July 20, 2012, I applied for a mortgage to purchase a new home to provide a better environment for my 2-year old daughter. When I went to sign for the mortgage loan, I got a copy of my credit report. I noticed a credit card on the report, which was not the one I have used for years. The report showed the card had not been used since 2007, then all of a sudden the card was maxed out within a week in July of this year. Upon returning home, I promptly contacted Chase by the contact information provided on the credit report. It just so happened that my ex-husband and I had a credit card in which I was listed as the secondary.

Open payments late when sent using US mail, then report them - Payments were sent in a timely manner, but we're hit with late fees because they just sat there unopened. Many times it's just one or two days late or they never cashed the checks in a timely manner. Late, late, late. Some reported as 30 days late after years of making other CC payments on time.

I have had my Chase account for 15 to 20 years. Once I had an over the limit transaction in 7/2012. I made a huge payment in July of 2012, but the bank raised my interest to 29.99%. No call, no letter, no nothing. I am cancelling my account with Chase because they suck! Please let me know if there is anything I can do to make sure people are aware of banking and their indiscretions.

I received two separate email alerts from Chase/Visa indicating that they were going to send duplicate copies of my credit card to a location in Colorado (I didn't authorize). The first alert occurred on 09/14/2012 and the second alert on 09/19/2012. As a result of these alerts, I had to cancel the accounts. The first alert caused cancellation of the old card and an issuance of a new credit card. The second alert resulted in the cancellation of the new card and my terminating the relationship with Chase/Visa. These actions resulted in my contacting numerous business and government agencies that I had automatic payments with. I spent long hours in which I had to alter the payment method. I believe that Chase Visa was negligent in that they failed to prevent the second mailing of the new card and didn't have a system in place, i.e., a red flag on the suspected location. I have a record of these alerts and would like to be advised of what can be done and I request a response from your agency.

I am being called by a collections agent from Chase, Shirley, 800 853-2375 ext. **. She has been calling me for one month now. I have asked three times for her to stop calling as I have no idea who the person she is asking to speak with is. Other than paying for an AT&T service to block her number, I don't know how to get her to stop calling me. For some reason, my cell number is on the name of someone they are tracking and regardless of me telling her that no one by that name lives here, she persists. This is ridiculous.

My July Chase slate statement for $146.89 was due on September 6, 2012. I wrote out the check and mailed it on September 3. Today, September 10, 2012, I received another statement from them (August?) that states I still owe the $146.89, plus an additional of approximately $31.00 in late fees and interest, along with any new charges. I called to ask why and was told that my payment had in fact been received, but their records show the due date was September 1 (but this statement still shows that I owe the $146.89). Note that I had called and changed my due date to the 1st of the month and was told it would begin with September charges. The CSR said no, that was incorrect and it was any outstanding charges at that point would be due on September 1 (instead of the date on the bill!).

Chase's slogan is, "the right relationship is everything." How would you like your financial institution to work against you when an employee is stealing from you?

After opening a credit card with Washington Mutual six years ago with high interest rate due to poor credit score, Chase now has taken over. Now, my credit is a lot nicer than it was. Chase will not work with me to lower the interest rate to a more reasonable rate, telling me this is the best they can do for me. Everyday, I receive new credit card offers from other banks that I have never banked with. You would think a customer of six years would deserve a little better treatment and a better rate than 29.9 percent. I've had enough!

Years ago, right before I was diagnosed with cancer, Chase took over my credit card. I was working a lot and had no idea what had happened until I finally looked at a bill and it was at 29.9% interest! I called and asked to be allowed to opt out as others did and shut my card down and pay it off in good standing as others did. They gave me hell and we went back and forth for months! They stated they sent me a form and I never received it and called them again! I was diagnosed with cancer and they refused disability insurance on my card! I am permanently disabled! How is that not covered? I now have a $909 debt on my credit report. By the way, that was far above the amount I had with Chase and MCM Credit Management in San Diego California is refusing to help me saying that they have it now and basically, my insurance doesn't matter.

I have had this Chase card since 2005 when Washington Mutual owned it. In Dec. 2009, when Chase purchased Washington Mutual, I didn't receive a statement and went past due within 30 days. Since then, I have been in a default APR due to the one past due ever. I have paid my bill on time ever since. I have spoken to them many times asking about lowering the APR and that I have paid for at least 6 months in a row and should be approved for a lower APR. They always tell me there is nothing lower to offer. I have a second account with them and that APR is 12.24. I faxed them a letter on July 15, 2012 asking them to look at my account for a lower APR. I received a letter back stating that they do review the account every six months, but still not lower APR is available. I find this to be a lie. How can I pay on account on time for over 2 and 1/2 years and no lower APR ever be available? I am asking for help to see if you or anyone else can get Chase to lower my APR since I have been a loyal customer of theirs since 2005 and paid one late payment over 2 and 1/2 years ago.

Several years ago, I was in financial trouble and settled all my credit cards. I knew this would affect my credit but I had no choice. I paid Chase the agreed amount. They sent me a $1,099, which means I have to report this money as income on my taxes, and Chase in turn takes it as a loss. I thought it was the end of story. I was wrong. Two years later, after patiently waiting for my credit to come back, Chase is still on my credit report. They are reporting me as paying late every single month, despite my not even having an account with them anymore. When you settle an account, the account is done. Over. No other company that I settled with did this. I have recovered financially, do not have credit cards, pay all bills on time in full for two years.

I was shocked to discover today that Chase is continuing to take advantage of customers like me by applying our minimum credit card payment to the lowest APR rather than the highest. Yes, they can legally get away with such horrid treatment of customers because their bailout did not require them to be fair with customers. It is so upsetting to know that as Americans, we paid to bail out these banks but in return instead of passing on the help to consumers in the form of low interest rates and flexible terms, they have made it harder than ever to get out from our debt. It's just not fair! When did it become okay to just do what's legal rather than what's right? We consumers need to stand up and form coalitions that can bargain with these greedy banks or drive them out of business. Greed should not be the American way!

I have been with the company for more than 6 months. I have been an outstanding customer and have paid my bills on time. More importantly, I have never maxed out my card, I have excellent credit, and I always use 30% of my card. The agreement states that after 6 months, your credit limit will automatically increase if you pay on time and have no debt. It has been more than 6 months and I still have not received my increase. When I called customer service on 8/11/2012, they told me that I have to request it and a hard credit check needs to be done. I was really upset. I had explained to her that the contract stated that I qualify for automatic increase after 6 months of loyal service. I have had issues with this company in the past about my interest which, thank God, to Consumer Affairs. It was helpful. Can you please help me this time again? Thank you very much for your time. Kind regards.

I enrolled in the Blueprint plan using my Chase Rewards Card. Foolishly, I placed a purchase under full pay. For four months, I have been trying to pay it off but to no avail. Each time I called, the CSR tells me that I have to pay the minimum due on the card plus the amount in full pay. I did this, in fact, I went beyond the amount , hoping it would guarantee that it would be paid off. However, for the last 4 months, I get a statement that states that there is still an amount due (last time it was $0.02 plus a fee of $10.00) plus they have added a promotion fee on top of that. It is a never ending cycle and the CSRs won't or aren't allowed to tell you the exact amount to pay the Blueprint off. The Blueprint plan is a good idea but Chase has it set up so you could keep paying fees and interest for years.

Unauthorized extension of credit limit - On 7/28/12 at 7:30AM, my card was used by an authorized associate cardholder to post a bail of +$32,000 at a correctional facility. Despite my having a $20,000 limit and alert setting to have calls for charges about $350, I did not receive a call and the charge was allowed. Calls to Dispute Resolution department associates, especially Mr. Landis **, politely told me that because of my excellent credit rating and exemplary record of payments, that charge had been given an access credit limit and the charge was allowed. He informed me that he was willing to suspend interest payment until 10/12 and that there was no higher authority to whom I could appeal. I have since written to the president of the credit card division.