Chase Credit Cards Reviews

In January 2016 I applied for a Chase Freedom credit card. The promotion that was going on included unlimited 1% cash back on purchases, bonus cash back in specific categories when I activate it and $150 cash back for spending $500 within the first 90 days of opening the account. My first transactions included 2 balance transfers, which I clearly understood was not going towards the $500 in purchases that I needed to get the $150 in cash back. The following transactions that were made were all eligible purchases and equaled beyond the $500 needed. Chase policy stated it takes about 8 weeks for the credit to be applied to my account. I waited and then I realized I never received my credit for the $150.

My husband and I were so excited to get credit cards. We had left them alone for over a decade but we were offered a Chase Freedom Card with a nice credit limit and decided to take advantage. My husband doesn't shop at all so I paid a couple of bills and did modest spending in which I was planning to pay the majority off on the due date. I even planned a weekend trip with my girlfriend and was excited to have the card to rent a car. Well the night before I was to leave my trip I made a payment through Western Union and noticed my account declined. It could not be. I had more than enough on my balance to use the card. After several attempts using the card I called Chase in which they informed me my card was suspended. I asked, "Why?" They said, "We need to speak to the primary user." So I had my husband call and he answered a number of questions, not thinking of it again.

Hands down over and over. I have never had an issue with Chase helping me out from fraud charges to disputing charges. They always fix the problem.

I have had my Chase credit card since 2012. Has zero balance, haven't used in 2 years since I didn't remember that I even had that card since we upgraded to Chase Sapphire and that's what we use. I get a letter stating my account is being closed, no prior notification was given to me. I don't want it to be closed, it's going to affect my credit line and score. When I called all I get from Chase is "Sorry we can't do anything for you." When requested to speak to supervisor he suggested to call lending department who can help.

I have been a Visa card holder for almost 15 years. Never been late with a payment and always paid more than minimum due. In mid April I paid the card off. Over $8,500. The account has been 0 since. Yesterday, they charged me what they call residual interest of $37. When I called to ask them to waive it, I spoke to two different reps who were both very unprofessional and told me they would not do it. When I then said to cancel the card, they just said "ok". I paid off three other credit cards and they all waived any fees that were charged after I paid them off. I tried to cancel 1 other card with Amex and they practically begged me not cancel the card. Chase does absolutely NOTHING for their customers.

I am truly disappointed in Chase Visa, customer service, client service and their entire card service dispute department. I spent endless hours dealing with their team and was truly amazed by their lack of follow-up, customer protection and communication. I disputed a charge in December - returned the item and was then charged by Visa again, because they refunded the person their money in error. Without contacting me first. After leaving 3 calls for Mrs. **, I was told by someone else that they can no longer get in touch with the company and they cannot help me get the refund. I have to contact Hoverboard on my own.

I have never had such a miserable experience with a credit card. I had set up an auto payment through Chase drawn on my Huntington Account. Recently I lost my Huntington debit card. Unbeknownst to me, reporting it lost put a stop payment on all autopayments such as these. I received a notice from Chase that payment had been refused on the 11th. I called them within 24 hours, explained the situation and asked to make the payment and reestablish the auto payment. I was informed that I already had incurred a late payment! Since I had already had one reprieve for an equally honest mistake over a year ago, I was told they could not give me another.

I was approved for Chase Freedom credit card. Because of an address error the card was sent back to Chase. When I contacted the Customer Service was told that Chase has rejected my application and I no longer qualify for their card. This is the most ridiculous thing I've ever heard a company doing after the card was in the mail. How can this happen after Chase ran a credit inquiry and now I will be ding for inquiry. The most ridiculous thing is I do all my banking at Chase and have for years. So disappointed but I'm sure they couldn't care about my disappointment.

I have an Amazon account and I have issues EVERY month getting logged into my account and when I call customer service they aren't helpful and I get different answers from each person I talk to. I have had 2 late fees added to my account because I was having issues getting logged into the website to make my payment and their stupid Automated system takes forever!!! Anyway, I asked them to waive my fees and they refused... $17.00 in late fees...seriously?!?! Chase is hurting so bad for money that they won't waive even one of those! It's so frustrating because none of the reps are understanding or honestly care that their customers are frustrated and just treat you like you're an idiot and basically tell you "too bad, deal with it". I don't even use my card any more because of this crap and I am going to tell everyone I know to never get a card through them!

I have been a long time Chase credit card customer - small business and personal credit card. Spending a great deal of money and always paying on time via auto payments thru my bank to avoid late charges. In the past year, I have had to dispute charges for 3 online (scam) purchases. 1. Mariachis for party - PayPal payment (made) then no one answers Mariachi's phone when calling to confirm reservation. Yikes! Immediately put in dispute, took months to resolve.

I have 3 credit cards with Chase and have been a customer since 2011. I have never had a late payment and have never had a single credit limit increase in 5 years!!! I have well over a 700 credit score and thought it was more than reasonable to ask for a credit limit increase (CLI). So, I emailed customer service since there is not a automated online system to request a CLI and my Amazon credit card was increased within a few days. The other two credit cards were denied weeks later. Their explanation was I had 'too many credit inquiries and newly opened accounts within the last 2 years'. At this point I'm shocked... I have credit cards with almost every other credit company (Capital One, Citi, Discover, Barclays, TD Bank, Bank of America, and Amex), and not one of them denied me for that reason if they denied me at all.

First off I have never taken the time to write a review but this was worthy of my time! I have been with them since 2004. Decided to use my card again a few months ago to help my credit. Worst mistake of my life!! I would notice I never got any bills. Called and had them change to paper statements. Never got one in the mail. Then get an email saying there was a change on my report. Guess who it was from. It sucks because I have never been late, ever with any sort of payments of any kind!! I paid the little over 100 dollar balance to pay it off and talked with the manager who was nice but didn't care and said he couldn't remove the negative impact on my report. Absolute bull. I will never use this card ever again! Shame on you Chase. There should penalties for companies. End of story.

I had 80000 Reward point which is equal to 800$. Closed Chase sapphire card and forgot to transfer 80000 reward point thinking I will have year to do so. When I called it was 40 days to close the account. They are not even ready to listen anything and not re-opening account. I am ready to pay annual fee also. They are not reinstating any reward point. Very bad customer service. Very rude staff. Yelled when I asked if anything can be done. Need help.

I have documented that Chase delays posting payments so that they can charge a late fee and interest. They have done this to me twice, I proved that the payment was in their possession and they still nicked me. They will drop the interest but not the late fee. They ignore my evidence and say tough. It is not worth the reward points to deal with a dishonest bank. I pay my balance every month. Stay away from Chase. This problem just started six months ago. Been with Chase for years.

I made an automated payment by phone at 8:48 pm on my due date not realizing that their cut off date is 8:00 pm for an automated payment. So then they charged me a $15 late payment fee and they did not take it off after I called them about it. They said they can only take fees off once in a 6 month period and that I already used that up and that late fee was because they quit sending me a bill by mail without my consent - I was supposed to go online to pay it. I hadn't even known I had a bill to pay until I called them after the due date to see if I didn't have a bill to pay.

Have had the Amazon Chase card for years. Never ever late. Always paid on time and more than requested. The original limit was 500.00. Simply ask for a increase of a few 100.00. You think I wanted to buy a 747. Was in this loop as we listing between Amazon and Chase. Loyalty and performance means nothing to them. Got the nice reply today with the we listing crap in snail mail. No increase. Not even 100 Target card after starting at 500. Funny now at 2200.00 Chase not fair with offering credit when it's earned.

Chase are the worst no doubt. One day I found my debit/credit card closed. I called and they told me it was because I had a new card with a chip. I said I did not. "But one was sent to you 3 months ago" But if I hadn't activated it or bought something with it then surely they would know that I had not received it? They simply closed my card I was using at the time. I asked them, "how could I get access to my money?" "Check," they said. I said, "I haven't used a check in some 8-10 yrs." Think about how wrong their logic is. This company does not care about retail/general public customers. Change. I'm going to an internet bank if I can find one with all the same minimum services. This bank needs to broken up.

This credit card company is terrible! If you have a problem or a dispute you might as well kiss your money goodbye. They will NOT help you at all! They will always be in favor of the merchant no matter how many times you prove the merchant was wrong or charge was invalid!!! I have even had the merchant themselves call and they still won't credit my account! I have been fighting with them now for over 5 months for a dispute. They have made my life HELL. I am going to contact an attorney and see if I can actually sue them!! I am so angry at what they have put me through.

They refused to up my credit limit though I have had checking with them for ten years and never negative. Never late on cc payments etc. Do business elsewhere.

I did a balance transfer on from my Chase Card to another card I opened for their 0% apr for 21 months. Since I had a balance for like 2 weeks before the balance transfer I got an Internet charge! That is ridiculous! I recommend never opening a Chase Credit Card EVER! I haven't made a purchase with that card in over two years bc of the interest rate and I still couldn't get my balance paid off. That card is a ripoff and then to charge me some final interest charge is unbelievable. Do not ever open an account with them. All you will do is pay the interest rate and never the actual balance!!!

Because of some recent large credits, they have threatened to close my account after 19 years!!! And very defensive on the phone: just because many people abuse the credit process and they can't make any special cases. OK, Chase, no special cases. What about all of these complaints? Are they just shouting in the wind?

After 14 years never missing a payment, spending up to $40,000 per month, we requested a change in the name of the responsible party. On their form, we checked the box that says in effect "do NOT make change if account will be otherwise affected". They screwed us royally. They dropped autopay, canceled the owner's credit card which was used to automatically pay several monthly recurring charges, and cut the limit to 1/4 previous. I called, spoke to a manager, basically scripted, doesn't care. We had three Chase accounts in my household, now we have none.

I decided to use Chase for credit card buying online! My husband had previously opened his own account with Chase for our mortgage payments and more important transactions than mine. However, when I joined Chase as a separate account with credit cards from chase I constantly needed to change my password to review the activity posted on my credit cards. I contacted Chase and they were of no help. I had the impression Chase would not try to resolve my situation by forwarding my call (to a supervisor?). No Way! When this person began asking for security questions that only applied to my husband accounts, I refused to answer any security questions. I give up! I cut my Chase credit cards and will use another credit for online transaction and purchasing! I cannot believe how lazy these Chase representatives are becoming!

I have applied for an increase in my limit on a card I received 15 months ago. I have always paid more than the minimum for the entire time and NEVER paid late. I can't believe Chase would consider me a high risk, when I have two open checking accounts with them and this credit line already. I'm infuriated that Chase would treat me as a bottom line when it comes to lending. I use this card to pay my automatic bills online and need to keep my usage ratio down for the sake of my credit. How inconsiderate it is of them to do a hard pull on my credit card and then reject me on this. One thing is for sure, I won't be applying there for any other loans or otherwise in the future.

Chase is the worse bank to apply for a credit card from. They are not very smart in dealing with potential customers. I applied for the amazon visa card. They told me that my application was under review. It took them 2 week to tell me that they needed proof of my date of birth. I faxed them 3 copies of my NY state ID and also mailed them a copy of the document they requested only to be told that I was denied.

The Amazon/Chase credit card application stated a $50 credit would be applied immediately. At the end of the application process, apparently my application wasn't accepted immediately and so there was no credit. This was not stated clearly and cancelling the application wasn't an option. After being transferred around numerous times and waiting 33 minutes to cancel the application through the lending department before giving up, I was told I could have a supervisor call within 3 business days. TERRIBLE SERVICE!

Last year Chase choose to close all my bank accounts which included personal business and even my wife's accounts. Any account that was under the same address, they said, would be closed. They gave me no reason and I had to move to another bank. Fast forward to this year. I applied to Amazon.com's rewards card because it seemed like a great deal. I got approved and to my surprise their card is actually through Chase bank.

When checking out on Amazon, a Chase credit card appears that says you may get $80 off your purchase. I clicked on it. It said "usually" cards are approved within 60 seconds. (I have excellent credit and have always been approved right away for any card) I clicked. I got a response "needs more time" and that my card would be issued within (I think it said two months). I tried to cancel the application but could not. I called to cancel (had to Google to get the number), they claim they have no record and to call another number the next day. Supervisor kept insisting the ads were honest. They were not. They were deceptive via manipulation of expectations and leaving out information about the other things that could happen. Similar to what led to the financial meltdown - worse in a way, as there was no fine print to read.

Last year I obtain Southwest Chase credit card. I got a promotion when I book my ticket that if you apply for the card you get a discount of 200.00 dollars on you statement when you book a ticket. I never got the promotion. They send the card real late with no information and when I call they said they'll give me two round trip tickets when I spend 2000.00 dollars. They didnt advise me with an expiration day so when I spend the 2000.00 and I called to get my tickets and they said "the offer has expired". They said the promotions are thru Southwest airlines and when I called Southwest airlines they say the promotions are thru Chase banking. I'm really upset. Can somebody help me.

I paid my Chase credit card last month in full on the due date. I paid amount list as - pay card in full. This month I got another statement from Chase saying I owed an additional $6.67 in interest. I spent 25 minutes on the phone with a supervisor and was told there was nothing he could do. So I either pay the amount or my credit score is negatively impacted. This is the most dishonest credit card company I have ever done business with. I closed my acct a number of years ago and moved to another company due to similar experience with Chase. I will never do any business with Chase again and will make sure everyone I know stays away from them as well. Corrupt!!!

I overpay my account each month, this month they have billed me with late charge sect, showing now I owe 352. Each month I pay 200 or 250. They have done this before in the past. I just pay thinking I must have forgotten to pay, not the case. I'm tired of being overcharged when I have not missed a payment.

I have had a Chase credit card for about 8 or 9 years. In the last 3 years I have had increasing problems with paying my bill over the phone. I called them today to pay my bill and I was immediately routed to their fraud line or so the customer service person told me. She asked if I had cell phone that she could send a validating code to but I am currently in a dead spot for cell service. I said no. Then she asked if I would answer some questions from my credit report. That is when I became very uncomfortable with the whole call.

A Chase credit card phone representative asked me all these ridiculous security questions that I didn't create. They asked me questions that they seemed to have may gotten through an internet people search. Because I sure didn't supply them with any of this strange info that they asked me. These are some of the strange questions they asked...

When I was checking out on Amazon online there was an opportunity to "Save $80.00 on this order now (with the amount you would be paying and the amount that could be used later)." So I clicked on apply now and filled out the credit card information. Immediately following I received a message that I could not save the $80 as it would take up to 30 days to process my application. I have a very high and perfect credit score so it did not have anything to do with that. This is the second time (and last) that I have been hooked into that very same promise by Chase on Amazon.

Today I experienced a Comcast-esque customer service experience with Chase that I would like to use as internal awareness for you if you have a moment. Cliff Notes: There is a clear disconnect between the information you are providing your customers and the information you receive from the airlines you partner with. Updates and changes are not communicated. Invest in better data share. Set higher expectations of the airlines. Use multiple forms of communication. “Click if you received this” as validation to protect your customers.

My husband and I bought the Chase Sapphire card to accumulate credit card points to fly to Europe for our five year anniversary. When we had saved up our points, we called the credit card company to determine how to book flights with our points. They told us they would do it for us and get us the best deal. The next day, we discovered that we could have gotten the same flight to London using HALF the points if only we would have booked the flights ourselves with our points (which is what we tried to do in the first place)! But instead of explaining to us how to go about the process - they informed us they would do it for us for the best deal, and screwed us out of 60,000 hard earned CC points.

Received call from Chase today inquiring charges on my Mariott Rewards Card. Result, card had been compromised. Informed new card would be sent out. However, was told I could no longer get a second card in my name. I travel extensively for my profession. My husband is in Global Construction. We have always had two cards in my name and one in his name. I asked when was policy changed. Representative, Kekee informed me it had not changed, it was her internal decision. Our bill is always paid in full each month, our credit score is 822. I keep one wallet for US one for Europe. It is difficult to accept. Chase does not have constant rules and regulations. Customer Service Representative can issue rules devour. Thank you for your time and assistance.

Obtained a Chase Visa United Plus Credit Card. My credit rating remained around 800 the entire time I had this credit card account. I was given over a $10,000 credit limit on this credit card. My purchases on this credit card never remotely approached the $10,000 credit limit on this credit card. This credit card never had any fraudulent activity. I always paid my total balance down to $0 each month.

Approximately 1 year ago, I applied for a Chase Freedom card and a Bank of America card so that I could make a large purchase using the 0% interest offers they had. Both accounts were approved and I made the purchase. When I called Chase about 10 days later to find out what my billing date and monthly payments would be on the purchase, the automated phone system informed me that my account was closed. After waiting for 10 minutes, I spoke to a Chase Representative who said that Chase "routinely reviews the credit picture of its customers" and that they considered I had too much new credit and too much charged up on the card, so simply closed my account -- with no courtesy call or email beforehand whatsoever.

I was approved for $11,000 dollars! Wanted to transfer a balance from another credit card! Security declined the transfer (3) times. I gave up went to Capital One Quicksilver!!! Awesome customer support, beautiful, no attitude, it was a Pleasure to deal with their customer service!!! No security involved! Then I tried to redeem my $150.00 from Chase Freedom! I have to call back in 6 to 8 weeks to ask for my $150.00. Today is January 24, 2016! If I could get a great Lawyer! I would Love to take them to Court! So to make a long story short!! Chase Freedom! Is in the Back of the drawer! I will never use again. I hope they close my Account! Because if we Close our credit card it stays on our credit bureaus and they are allowed to share all of our personal information! Unless we ask them nicely not! Quicksilver is the Card for ME!!!

Starting the new year off right I wanted to gain control of finances. Banks have taken advantage of consumers in many ways mostly the high rates of interest carried on balances. We cannot collect more than 1% interest on our savings but they are allowed to charge obscene interest on credit cards. I am self employed. Credit is important to my business. It is important to be smart with it and I have tried and most times can handle the balance. Every once in a while I need to carry a balance and this is when I went looking for a zero interest zero transfer line of credit. Chase pops up in all the searches with both. When you apply they ask you right away the amount you are transferring.

I researched credit cards judged best for balance transfers. I was approved for the Chase Slate card; however, the approval terms did not offer nearly enough to even transfer my high balance and on top of that, offered only a 23% APR after the introductory rate! That is much worse than the card I wanted to transfer away from, due to its ridiculous APR. My credit rating is very good and I have been working to achieve that score; however, now I have taken a hit on my credit score to qualify for a card that will do me absolutely no good.

I got my account started up right after graduating High school. The Banker was very friendly, and informative. I placed all my money from my first job into this to save for a vehicle so I could later go to College. Later damage was caused to my card, so I had to call for another. It took forever, so I emailed them. And they without permission shut my account down! I was irritated but calm (I would order things online, food etc. even with the card damaged). So I called in 11:30PM 1/3/2015 and this nice voice came on the line. I answered all the questions regarding the account, I know exactly what I purchased and deposited. The man accused me of lying, and even after telling him I am "Mister" He kept calling me "Ma'am" In a almost snide way (I have a feminine voice). It was a good first bank, but when I turned to customer service, hell no. Switching to Bank Of America.

We have been long time credit card customers with never a late payment or problem. We ran into a life issue and ran up a bit of a balance when wham we went from 12.99% to 23.24%. It became next to impossible to make a dent in what was owed by paying twice the minimum even. Long story short called asked for the interest to be reduced to the previous amount and was told that no they would not and could not do that. We borrowed money and paid the balance owed. What do you think happened then (we had points left on the account). We received a bill for interest only. Called again. Was told that no they would not waive the interest. I inquired about the points. It was just enough to pay off the interest. Wow! We are now done with this bank forever and ever. End of story. Chase you suck the blood out of good customers and scare them away. Good luck with all your deadbeats!

Less than three months and I have had fraud on this card twice--my other cards have been used in the same places with no fraud. I have talked to customer service no less than 12 times to get things straightened out, vendors paid, and to get credits appropriately applied. Then they ask me a bevy of questions to determine who I am, then ask what is a previous address. I've lived at the same place for over 20 yrs and don't remember exact addresses. Just needed a credit moved over to the new account. I ended up waiting on line for over 10 minutes to speak with a supervisor in Security, to find out I had to be transferred back to Customer Service. If you want to spend your life on the phone with these people, then get this card. Incompetence abounds!!

My credit card was compromised in March 2015, I was told while it was being investigated I don't have to make a payment. I never heard back I checked credit report showed me late. I have been fighting this now is in collections. STILL NO HELP.

I have had 2 Chase cards for over 10 years, and I have never made a late payment with them or with any of my other credit card companies, I've never been late on loans, the only negative thing I have on my credit is a doctor's bill. However Chase arbitrarily decided to cut my credit limit - $100 what I had currently charged on the card, taking me from 30% debt to available credit the 90% debt to available credit. The huge difference lowered my credit score so they increased my interest rate from 11% to 27.99%.

Very poor customer service as well as what appears to be poor overall concern for customer satisfaction. I was denied multiple occasions from using my Debit Card while doing X-mas Shopping which was not only embarrassing but time consuming having to call the card number whereas before Chase would call if a Fraudulent charge was occurring so you can verify almost instantaneously via your text message or over the phone. I have been asking multiple Chase employees over the phone in attempt to get that feature revisited however no one appears to be helpful nor understand that feature was part of their model about a year ago. I am just very disappointed that Chase is doing a extremely poor job in regards to keeping their loyal bankers especially young business owners so under supported. I hope Chase figure this out soon or they might be losing more customers like myself.

Chase United MileagePlus Cards by Chase, provided me the worse customer service. They closed my account and when I called they said it was a mistake on their end. Instead of compensating with something, they were happily closing my account again when I told them how bad their service was. I spoke to 2 managers and both gave me horrible service @Linda ** and @marie ** (located in San Antonio TX). They both didn't care when I said I am gonna close my 15 year old account with them because of their bad customer service. I am going to write an email to the executive branch and see what kind of service they provide. Very upsetting and disappointing customer service.

I have had a credit card with Chase for years without incident. Yesterday, Chase sent a text asking about a "suspicious" purchase they had flagged (the moment it happened, actually). I confirmed it was indeed suspicious. They texted that they were automatically freezing my account, and they would be in touch soon. Not two hours later, a Chase representative called. We discussed several recent charges together, and determined which were fraudulent. Chase immediately cancelled the suspicious charges without any argument, and placed new cards in the mail, rush overnight. They arrived less than 24 hours later. Now THAT's customer service!

I called a few times to make sure my information was correct because I hadn't been able to order anything online. And I swear I always get better customer service from men. Every lady I spoke with had no interest in helping me out. Only suggestion it's just my computer software asking me to delete cookies. And to try later even though I said it's been like this for weeks. Not looking into what other problem there could be. I think the men are just more knowledgeable and willing to do more than come up with excuses of not being able to do anything for me. Finally after a few calls to speak to someone else a guy simply puts me on hold for only a minute then returns and says something just need to be updated. Which wouldn't have been an issue if customer service knew what to look for the 1st time I called. Instead of the 3rd or 4th, that was the most frustrating part, and for something so quick to resolve. Right after I had no trouble purchasing online.

I tried to use my Amazon Visa twice in Toronto today. The first time worked, the second time is was denied. I called 1 866 557 7811 and was asked repeatedly to enter the number, only to be told that they only accept calls at certain hours convenient for them. Obviously the only purpose of requesting the card number when they have no service is to mock the customer and show how Chase values his time.

I've had a card with Chase Bank for 20 years. Recently, however, their customer service has gone in the toilet. I recently paid my card off completely, or so I thought. But somehow, I still owed 13 cents. Yes, you read that correctly - $0.13. They sent me a warning that I was late on my monthly payment and I had to pay now or face a penalty charge. They must have had a recent management change.

Activated Amazon rewards Visa credit card. Amazon purchase works. Purchase through Paypal denied. Call Chase. Customer service representative tries to tell me it's "under review", like that's normal. I demand a supervisor. Put on runaround hold, with stupid questions. Total waste of time. Eventually an hour passes. Finally someone calls from another line. They can't even handle transferring a call. This person asks the same questions and clears the account. The first time, they couldn't handle the alternate format of my USPS address. Complete idiocy. Horrible disrespect. Total incapacity for polite customer service, since that's impossible when the goal is to leave you stuck behind a filter of people made into little mindless robots.

I made a purchase of appliances at Best Buy worth $4,500. At point of sale, I used my CHASE credit card which have credit line of $19,000. The credit card was declined so I called the credit card company for explanation, reason and correct the situation. Over the phone, I gave all the information that can identify me as BLACK and WHITE. I provided my: Social Security number, Date of Birth, Mailing address, How and when I applied for the card, Email address, Numbers on the back of my credit card, Number on front of my credit card. I also identified myself over email link which I received as FRAUD ALERT. Even then they declined my transaction. So I gave up and used other bank card which had good size credit.

I applied for Hyatt Chase Card online and was approved within couple hours. My credit line was $5000. I travel often locally and oversea, I would like to save Hyatt hotel points with the use of this card. I purchased a set furniture with my credit line and it was approved. The shipment date was end of December which was couple months after the purchase date. In addition to my $5000 credit line, I paid $2000 thru the online payment system. The outstanding balance was $47. When the furniture company re-confirm the payment with Chase, Chase decline the payment even though it was approved the first time and my outstanding balance was $47.

I missed a payment of $8 balance and got charge more than $30. They didn't send out late payment notices. Receive 1 letter after 2 months of late payments. Excessive charges for late payment!!! I cancelled my card. It is 300% interest for missing 2 months' payment. I used to like Amazon. Now not so much. Consumers beware, don't get Amazon Chase Credit card.

I have been a very satisfied consumer of Southwest Airline for over 20 years. However, their credit card managed by Chase is not a consumer based organization. For example, on Nov 9th I found an advertisement from Chase Southwest credit card. So I called Southwest Chase 800 792 0001 to ask about the offer. I was told they could not help me over the phone and they did not have the ability to return my call. I thought it was a joke a billion dollar company can not return a phone call?! So I wasted my 10 minutes trying to get a simple request of please sign me up for the offer. Fortunately, someone did call they never apologized. Just said they would talk to their employee. I have dealt with Chase for over 40 years and they are a machine. I wish Southwest would find another vendor. It is not a good match.

After a divorce, payments got tough. Made a payment plan with Chase and this worked out very nicely. Had a Chase card before and this did not end as nicely. Canceled them due to a penny of interest that I missed in a payment and they wanted me to send this payment asap and would not let me pay in a month with new charge that had not gone though yet. Nasty rep that called and so paid in full and canceled card. Now a card company must have been sold to Chase since a card I had for years went to a Chase card. Kept it and when times got tough they worked with me. Called and made a last agreement to increase my payments so I could pay the card in full in four payments. Made the four payments. Two months later, I get a bill for 11 dollars and was told my payment was late.

I used my Chase freedom card to pay application fee to a property management company for renting services. The company only called me back once and refused to provide me service because I am out of Indiana. The next day I realized this company is a scam and called Chase to cancel the payment. Chase customer service said they could not cancel the payment but I can dispute it later. Then I tried to dispute this payment when the statement was in, but Chase dispute department insisted it is a valid transaction because the property management company did call me once to reject me. I don't think Chase really cares its customer's interests.

Had a fraud charge on my credit card and customer service would not do any for me. Got ripoff $750.00, ask for arbitration, they refused and would not return phone calls or fax to them. Will not do anything with them again, cancelled my card. They just do not care.

Reading about this card with its no fee balance transfer for the first 60 days, I decided to take the offer. Before signing up, I called Chase which has the worst customer service phone options and make you run around to talk with a real person. After playing the phone game, I spoke with somebody, asked if I can use the balance to pay off other noncredit card debt, ie. home equity loan, which will require a transfer to my bank account. The representative assured me that the moment I receive the card, I just need to call and ask Chase to issue me a check and within 5-10 days, it will be deposited to my checking account.

Here is yet another reason to never do business with Chase. I cannot download my credit card data into Quicken 2015 Home and Biz and have not been able to do so for over 1 week. When I called a Chase Cust Svc Rep they said the problem would be fixed over the weekend 24/25 Oct. It is now 10/26 and I still can't download. Please provide a VERY DETAILED explanation of why this problem occurred, when it will be fixed, and how it will be fixed. The internet is full of many customer complaints about this problem so your company is looking VERY BAD with respect to Customer Service. Please provide a specific name and phone number for someone who can answer questions about this problem.

This is the main card I use so I earn frequent flier points. I had fraudulent charges once and I was notified immediately and the charges were removed right away. Any time I call with an issue of question, I get a knowledgeable customer service rep and am helped quickly. My friends also have the card and really like it. I highly recommend this card.

Had a $5200 balance and paid all of it but $2.14 by mistake. I was charged $41 interest - then paid my balance in full - but since the balance never got to $0, they charge interest indefinitely forever. I think this is an unfair practice and despicable for a company that is raking in tons of money on the back of people are struggling.

I think that only people that are upset write reviews so when you read 2000 bad ones there are millions of people that use Chase and are satisfied. These are just the few thousand people that will never be happy with anything. I had to dispute a charge on my card. I did it very easily online and just 2 days later got a call from Chase regarding this. I got a phone call from a very nice Indian lady and she was very persistent with helping me. She called American Airlines and got them on the phone. She would not let up until they gave her an answer she was happy with. I have had a card with them for over 20 years. They are the best!!

So I opened a Chase card with 12 month promotion with no interest. I used the $3000 credit and paid it off timely. Almost 2 years a good perfect customer, I ask for lower than 22% rate so I can use this card with $3000 credit line on it. They say no. My credit score is 800. I always pay all my bills on time, and cards off as quick as I can. I am a business owner and years of credit history at 53. So why the high interest? This should be illegal to have such high interest. So I'm closing this stupid card and never doing business with them again. Their customer service reps act like they hate their job and could care less about helping to keep customers, thus make money. Again I say, 22% should be illegal!! These companies give you a promotion to suck you in and then they hit you with such high interest you can be stuck paying for years. Shouldn't be the case for good paying customers.

21 months of 0 APR sounds like a great benefit. However, you better look at the whole picture before deciding. I have always made my payments regularly. I have excellent credit. However, I got to the gas pump and my card was rejected. Calling Chase Customer Service, I discovered that I must have called Chase Customer Service from my Skype phone number. Using Skype to call someone else, it does not use your regular phone # - uses any line available. Chase is aware of this - at the supervisor level only apparently.

I applied for Chase Freedom card. I called to have it under my checking and savings account online and when I did I were asked questions about my address where I never lived before. They said "now you have wait till 8pm tonight" which it was 2pm and they would call me back. Card is not good until they decide to call back. I called back just before 8pm and now they said they have 24 to 48 hours to get a hold of you. Look how much they shafting me just to complete a simple credit application.

I was checking my Chase online account. I have a checking account and a few credit cards which I almost never use. When I was checking my checking account balance I see a balance on one of my credit cards. I call up and say there must be fraud because I did not make the purchase. Then upon further examination I notice that it's my father's account. Customer service says I can hide the account from view. I'm a Jr, so confusion on accounts has happened but not this bad.

THE "FREEDOM" CARD BY CHASE STOLE MY 2034 GUEST REWARDS MILES. I WANT THEM BACK. The name "FREEDOM" card and "ULTIMATE" rewards is rather ironic... Or perhaps tongue in cheek in light of what occurred. I had received a letter that said Amtrak Chase card would stop earning Amtrak Mileage points on Sep. 30th. I ceased using my Amtrak Chase card about Sep.11th. I also was told that I would receive a Chase "FREEDOM" card. I did not nor do I want an Chase Freedom Card. I had assumed that the charges made under the Amtrak Chase Card until Sep. 30th would apply to my Guest Rewards at Amtrak.

I paid an annual fee of $95 for the United Mileage Plus Explorer card, specifically for use on United. I recently paid off the balance in full. When I tried to book four airline tickets (approximately $2500) using the card the transaction was declined, even though I should have had over $10,000 availability. I called Chase and was told they had reduced my credit limit that morning to $500. This is an AIRLINE co-branded card - you can't buy airline tickets with a $500 credit limit! They then refused to refund my annual fee saying it was too far into the year, even though they were no longer providing the service I paid the fee to receive! DO NOT get a CHASE card if you value customer service.

I was recently at the airport in Raleigh-Durham NC when Chase refused to make a payment with my Chase Freedom Visa Card. I have had their card for years and always pay in full every month. Chase kept calling me on my cell asking questions like my card number, security number, password, name on card and mother's maiden name. I answered all the questions correctly except for the password which I didn't know. They kept calling and calling asking for more information which I gave them. As I mentioned the only one I didn't know was password. How many people know the password on all their credit cards?

I am a victim of JPMorgan Chase Credit Card Service fraudulent, erroneous, deceptive and misleading debt collection practice. Per the Consent order that JPMorgan Chase signed with the Consumer Financial Protection Bureau, I am requesting that Chase remedy and remove all erroneous information from my credit file immediately. I have previously contacted Chase Credit Card Service to remove the fraudulent and erroneous credit card information from my credit file, however, Chase Credit Card Services has been constantly lying to me and telling that its information is correct even though Chase Credit Card Services knew that its record keeping information was false, misleading, erroneous and deceptive.

Chase conveniently missed sending me a month bill last month. As a result, I suffered late payment fees and interest charge. They will not believe I did not receive my bill and the charges stays. I am terminating this card and sending it back.

Can't transfer funds from your checking account to your credit card more than once per day. Chase says this is for security reason... If someone is willing to pay my credit card, I don't care who they are, let them pay it!!! I can't even make a payment for my CHASE credit card using my CHASE checking account more than once per day. WHAT A CROCK OF **!!!

I had an account at Chase which I closed last year because there were over $4000.00 dollars of charges put on my account that were not mine. They reversed the charges and credited my account but then sent me the reversed charges on my next bill. I then contacted them and closed my account, now, they tell me I still owe them money and have sent my account for collection but it is a completely different number. They tell me that they transferred my account to a new number and I am late on payments. I never received a card with this number and the last time I charged anything on my account was in 2014 for $73.00 and I paid that myself. I have called them a couple of times now and I am still waiting for a response. They have reported this to the credit bureau and my rating has been low because of them. Please help me clear this up. Thank you.

I have both my Chase credit cards on message alerts. One credit card does not even send the payment is due alert after already speaking with their IT. The other credit card sends an alert that the payment is due "in 10 days" but it is due that day resulting in a late fee. They should not have faulty systems, alert you to the wrong due date, then send you a late fee and then tell you they cannot rescind the late fee. Customer service was useless and defensive.

I signed up with Chase for the Southwest rewards member card in April of 2015. The advertisement clearly stated, "Earn 50,000 bonus points when you sign up." I thought this would be great. When I clicked and read that I would have to spend $2000 in the first 3 months, I knew it was doable with the trip I had planned. I spent the allocated amount needed to qualify for the 50,000 points.

I signed up for this Chase Hyatt Card. I have been trying to get enough points to purchase a few additional nights along with my free nights. I find out today that these promotional nights will expire before I can use them. What a big waste of money and time this has been for me. Hyatt will not extend these nights for me. What can I do except go to the local Hyatt and use them. I wanted to go to Hawaii.

I got a mail in July 2015 with note "Refer a friend & get $50 bonus and your friend gets $100 bonus." As per mail, I referred my friend and he got the bonus $100 in his 1st statement but no referral bonus credited to my account. When I reached out Chase customer service, they are keep on saying wait for one more statement. Not sure how long we need to wait for getting referral bonus. So please be careful while referring your friend as there is no guarantee that you get referral bonus.

Absolutely horrendous customer service in regards to disputes. I purchased furniture from a company that did not arrive. So of course I filed a dispute with Chase to get my money back. I figured of course I would. I have all my documentation and even called the police to file a Miscellaneous police report. Lo and behold Chase decides to side with the scam furniture company which did not deliver on their promise to give me the furniture I paid for. Disgusting, about sickens me to the core that Chase will not advocate on behalf of their customers. Now I have to destroy my credit for the next 7 years because I refuse to pay for something I didn't receive.

My bank and I have been trying to get Chase to return money which was applied to an incorrect Chase account. Chase refuses to contact the other account holder, says I have to. That is NOT my job but theirs.

Just signed up two months ago because of their reward points offer. I have been a B of A customer since 1985 and could not be happier with them. But I was hoping to get points for future travel by using the Chase Sapphire Preferred Card they offered. I set it up to pay the full balance when due through auto-pay. No problem until the second month when I called Chase and asked if they could increase my credit limit because I was going to have some major purchases, and didn't want to have the charges declined. I explained I was going to spent almost 30k and wanted to make sure it was ok, otherwise I could use my B of A card.

My current wife had just been through a rough divorce and ran into some financial trouble. She contacted Chase about assistance with her credit card bill, but they would not help as she had never been late. Once the payments stopped coming, they worked out a payment arrangement with her which was very fair. However, they had to withdraw the payments and would not allow her to send them in. She monitored the withdrawals at first to make sure they were the correct amount and on the right date, which they were, and then figured they would come out until the balance was paid.

I applied for a Chase credit card back in 2006 at a movie theater which was offering Curious George shirts if you submitted an application. I applied and since I was just 18 years old, I didn't think I would get approved. Fast forward to 2008, I checked my credit report and noticed that I had a credit card opened under my name. Needless to say I freaked out, I thought someone had stolen my identity. I managed to find out that it was a Chase credit card and called. The representative over the phone was very friendly and helpful. She informed me that the card had been approved and sent out but was never used. I was relief about this. I asked her if she could send me a replacement card, so she did.

Someone in California charged my card. They did no investigation on how they came about considering I'm in Louisiana at work, with card in pocket at time of the transactions. You just claim there was not a billing error, NOT that I made the charges. POOR CUSTOMER SERVICE... NO HELP AT ALL GETTING MY MONEY BACK.

I paid all bills on time when using this card. I got a different credit card with better rewards options, so I quit using the Chase Visa. I called to close the account and was told that the account was closed. Later, I received a bill for a charge that came through from a fitness membership. I called to see why this would be allowed through on a closed account and was told I didn't officially close it?!!? I had a second party confirm the first closing... They refused to acknowledge their error and say I owe the money?!?

Have had my business account credit/debit card for 9 years - many, many accounts and vendors have this on file and uses for regular purchases and automatic payments. Just received a new "chip" card - with a different number. This will cause me a huge problem. Chase says they CANNOT make the new card with the old number. Can't wait for late fees and canceled subscriptions due to the change. Old card is linked so extensively, it will be IMPOSSIBLE to notify each one, some are very infrequent, but needed just the same. Pisssssssed. Class Action Lawsuit?

Amazon.com under Chase Card Services cheats old people out of money by not sending them statements but sending late payment notices with late fees to boot. My 79 year old mother told me they were doing that to her so I checked this month and that's exactly what they did. We are paying off her balance and getting her set up with a credit card in no way connected to Amazon or Chase. Every friend and relative we have is going to be notified of what's been happening to mom, grandmother, great-grandmother. I'm hoping to get several to drop Chase/Amazon so that the same thing doesn't happen to their elderly.

I had a mortgage through Chase. I never missed a payment. I had to file bankruptcy 9 years ago from medical bills but Chase was not included. I have worked very hard, rebuilt my credit. Bought additional property. Got a low interest auto loan. Never been late on a payment. Got a great job 7 years ago. I tried to get a Southwest Airlines card for traveling. I was denied last year. I reapplied this week. Still denied because of a now almost 10-year problem. When I called to discuss this with Chase Customer Service, they ask if I had a mortgage (last year). YES, through YOU! So I refinanced my home with zero problem at a local credit union with lower interest and shorter term. I wish Southwest would get a different bank to collaborate with. Best airline + worst bank.

06/21/2015 I ordered items totaling $91.49 which were put on my Chase amazon card which had a $00.00 balance. 1 of the items was returned and credited to my account on 7/14/2015 in the amount of $38.00. Received my statement. My payment due date was 08/02/2015 and my minimum payment was $25.00. Since I was already credited $38.00 I did not pay the $25.00. Received statement today, balance should be $53.49 but according to them my balance is $69.28 and the reason for that amount is a fifteen dollar late fee. I called and I was told returns are not credited as your payment but the statement clearly says payments, credits -$38.00 and what if I only owed $38.00, that would not be considered a payment???

I thought my auto pay went through and it didn't, so one day I am on Credit Karma and realize, that Oh I have a late payment (first in my life) and no one called.. they had an outdated email and no one ever called me. They said "No. In fact you have 2. The other should be showing any day now." I can pay the entire credit card principal right now and plan to. I hate what they did to my credit without even a simple phone call. Will stick with Citibank.

I accidentally left my watch on the night stand. As soon as I got back to my home in Jacksonville, Florida I realized my 250.00 watch on the night stand. I called the Quality Suites Universal South to ask them to check my room. At first she said yes she would check with maid and call me. No call. Chase credit cards told me not to pay it until it was investigated. Of course they took the side of the hotel. Will never use Chase credit cards ever again. My watch was 250.00, the bill from the motel was only 153.00. Never ever use Chase again.

I don't know where to begin but to start I am very disappointed in Chase paperless visa system. The Chase system will only notify my minimal balance and not the principal balance. I have been paying minimal balance thinking I paid the full amount. I wish they would tell me the principal balance that I owe and the minimal balance.

Chase has arbitrarily changed the terms of our joint account making it almost impossible for us to manage our relationship with them unless we are both on the phone. Will not give us copies of the supposed "cards" it has on file saying our account is not joint. Have had same credit card account for almost 15 years. Routed to increasingly arrogant and unresponsive customer service reps. Asked for additional information by people who refuse to fully identify themselves. No one will send us copies of paperwork we were asked to sign about the joint nature of the account a few years ago. Credit rating is in the mid 700's to low 800's over the past few years, no alerts or red flags on our credit reports. No late payments. Cannot figure out how to get someone on the phone who will send us copies of the agreement we signed and terms. Worst customer service attitude of any major credit card company.

Signed up for a Southwest Rapid Reward Credit Card when making a Southwest Air reservation. The ad was for signup, spend $3000 within 3 months and get 50,000 miles. 3 months later never got the miles. Sent emails to Southwest and the response was they are not responsible for the rewards, Chase is. Attempted to get with Chase and finally did, their automated phone system really discourages anyone from getting anyone. Finally did and was told I signed up for a 10,000 mile bonus and a $100 reward. Told them this was not the case and only a fool would do such a thing.

Beware of the Chase credit card 0% interest promotional transfer. I have a Chase Visa credit card and activated a promotional transfer balance from another credit card. Purchased an airline ticket during the last billing cycle on this Chase card and paid the "Purchases" balance before the end of the billing cycle to avoid the 15.24% interest on that purchase. To my surprise, the payment I made for the Purchases went to the Promotional balance rather than the Purchases balance. I was told that any payments "during" the billing cycle were applied only to the Promotional balance and not Purchases. This is ensuring that Purchases balance is subject to the 15.24% interest upon the completion of the billing cycle.

My payments went from $50.00 a month to $145.00, just like that!!! Wow! Keep your card in good standing or you will feel their wrath! No mercy!!!

Chase card was rejected at Walmart in my hometown. Called Chase the same day and they said they were sorry and then they changed some settings on my card. Two days later, I'm heading out of the country and anticipated problems with Chase card so I called Chase TWICE to put in a travel notification and large transaction notification. 4 hrs later when I tried to make that out of country $2500 transaction, it was accepted but a $200 transaction was declined at the same vendor...leaving my wife "unhappy". Go figure?

Amazon Chase - My 21 yr old son was in a bad car accident with a head injury. I called Chase and was told my son would have to give permission for me to talk on his behalf. He told the agent "yes, I give my dad permission". The agent informed me that my name was added and that I was now able to talk about the account. Never once did they inform me that this meant I was added and was now responsible for this account. This account only had a $400.00 limit and when my son was getting back on his feet he used this card for 3 weeks before he received his check from work. In that time, he spent $557.62, $157.62 over credit limit. I told him he was responsible for fees and interest amounts for going over (Chase never informed him that he was over the limit) which is what he was upset about.

The customer service from this bank is very poor. What they only know and can do is repeating the words they just said, without any solutions to the problem. Never apply or use their service. Really bad attitude and service. They will ruin your whole day and life.

This happened to me twice in the last 3 months. While I was in another country or distant state, Chase approved 2 or 3 charges, then on the next one declined the charge. A few minutes later they sent me a text message to confirm I was trying to make the charge they denied. Embarrassed, I had to use my AX card, which never gives me a problem. Wouldn't it have made more sense and be more customer focused for Chase to have send the confirmation text after one of the previous charges they approved (I.e., "Please confirm you just made this charge?") Rather than decline the next one in progress? Please! This is just common sense. To add insult, several minutes after the incident Chase sent me another text telling me to reprocess the charge and it would be approved. Too late Chase. I am thinking about finding another credit card to replace Chase.

I got a bill for $95.00 fee. I asked them to waive it and they said they couldn't. So I told them to cancel the card. They said I had to pay the fee anyway and if I didn't they would charge fines and could damage my credit rating. I pay off my balance. I did not owe anything and was forced to pay the fee. They said they would hold the $95.00 for 60 days. I felt like I had a gun to my head.

I just received a very short, rude letter from Chase threatening to cancel my credit card account. Putting this in perspective, I use my credit cards extensively and pay my FULL BALANCE monthly. I have charged over $350,000 on my account over the last 5 years for work travel purposes. I have never made a late payment, and have never accrued interest on the credit card accounts. The issue, from Chase's perspective, is that the last two months payments have been made by credits rather than a direct payment. As this is all automatic, I was completely unaware of the issue. It turns out that I was diagnosed with cancer and am going through treatment. I have had to cancel all of our family vacations this year, and that resulted in credits on my credit card accounts.

I ordered an Apple Airport Extreme from Apple back in May 13, 2015, and still my statement doesn't reflect that I PAID for it, nor does it even show the amount I paid for it was deducted in my bank statement. These people there don't seem to do their job over there correctly, and they really don't seem to know what they're doing over there. I mean I guess Apple got my money because they haven't contacted me... But my Chase card statement doesn't show I paid for it, nor does it even list it as a pending payment. Yet, I don't owe any money to the credit card, because I always make a payment immediately to my credit card right after I buy something. But they didn't reflect it on my Chase Card statement, nor my bank statement. I think these people are screw-ups running this card company.

Yes I think it is great for cc companies to keep an eye out for fraud, believe me I haven't been able to enjoy it because every other store I use it in it comes up declined! Then you have to call them so they can ask a bunch of questions, you answer them correctly and they clear the account for use for maybe 2 transactions then here we go again. I was ask by Chase CC my bday, full name, and then was ask my age that was uncalled for. So what if I'm 72? Never had a credit card, I've never needed one because of my husband but he's turning 80 soon and I need credit in my name. I feel like a criminal and they are so wrong! I can shop and buy for whomever I would like as long as the bill is paid! Someone needs to put a stop to this!

I have a Disney card from Chase from 2003. I have had the card since DAY 1 charter member (around 17 - 20 years). Recently changed my e-mail address and street address for 2nd Disney card my daughter uses. Now due to a glitch in the system my obsolete e-mail is the only one that shows up. Explanation is it is linked to old account that is closed. Solution is to delete my online accounts that I use. Lost all my transactions history because I have closed accounts (no activity for years). On phone for 1 & 1/2 hrs. to learn that information. Summed up I have to lose all my history on active accounts because inactive accounts are linked to old e-mail. Idea delete the closed account. By the way up to yesterday there were e-mail my new address, but glitch in system. Considering new credit card company.

I happened to look at the fees on my latest statement. Usually just pay the bill. I noticed $6.98 interest on cash advance but when I look under cash advance there is a zero balance. I immediately wrote to customer service and asked for a refund. This was denied because 3 yrs ago there was a transaction for $300+ that they claim was considered a cash advance. Would never get another card from them.

Our cards were issued 8 months ago with expiry end of May. No new cards were received. Automatic payments were interrupted where we used the card. When we informed they just sent us slow mail card renewals that did not address the interruption or even received an apology. But there was the annual fee. When I asked to have it waived due to their interrupted service, they refused. I refused to pay an annual fee for a credit card that interrupts the service so I had to cancel. Will never again deal with Chase, as their customer service is poor and the customer comes last on their priority list.

I got confused about my due date this time. I was late by half day. I paid more than my balance. My payment was not delivered on time because of weekend. They charged me late $35 late fee. I requested to represent to waive my fee for courtesy but they declined. I even talked to supervisor and I got same response. I was told about Chase Policy.

I have had multiple experiences with having to call Chase customer service for various reasons. Most of my experiences have been dissatisfying and upsetting. When calling customer service the initial agent is always very pleasant, but most times I have had to talk to a supervisor - they have been very unpleasant, rude, and even insulting. I do not approach these people with any sort of negative attitude until they start getting testy with me.

I paid the balance of my Disney Visa and a month later received a statement saying I owe $11.40 interest. How can that be when the card was paid off? I called their customer service and they told me there is nothing they can do after being such a loyal customer for well over 10 yrs and spent thousand of dollars and they cannot waive the $11.40. I will never use another Chase card.

I have had a Chase Freedom card for a few years now. Last year, they had canceled a Walmart charge without notifying me. A week later, having not received my merchandise, Walmart informed me that the credit card had canceled it. I was lazy and let it go. Now we ordered a ticket for my son to study abroad overseas -- $600. We were so happy we got a good deal. Chase canceled that. We had to settle for $850 a few days later. Customer service told me that it was their right to do so and that I had no recourse. They said that they could do that at any time. I have always had Mastercard and Amex, and they notify me if there is a potential fraud. Not Chase. They just cancel it. The reason for having a credit card is convenience, and I have spent over 3 hours on the phone with different reps and managers, all not only unhelpful, but rude. And at times I have had to wait over 20 minutes to get a rep.

This happened a couple years ago. I am not a Chase customer and will never be. Somebody obtained my personal information and used it to apply for credit card. When I found out I immediately contacted the Chase company and explained to them that I have no idea that there is an open account on my name. Stress and sleepless night that I went thru with Chase, they never help me resolved a $10,000 a credit card fraud on my name. GOOD thing that there are lawyers that help innocent people proved and exercise that we have CONSUMERS RIGHT. I settled for the $ amount that this cause me and to clear my credit report. To everyone, if you know you are right, you have to prove and know that we have a right as a consumer - "CONSUMERS RIGHT!"

I provided a hotel my cc to be used for dining and they billed me for a hotel room after they couldn't get payment from the business account that reserved/was to pay for the room. Chase closed the dispute shortly after I opened it claiming since I did indeed stay at the hotel, I couldn't dispute the charge for the room. I explained I provided my card for dining not for a room charge. I left the hotel with a zero balance and explained the charge was posted 3 months after the stay once the hotel couldn't collect from the responsible party. Chase said the charge stands on my account and closed the dispute, telling me they didn't get into the "legalities of things" that was for a lawyer. I spoke to 4 people and each one was ruder than the last one.

I applied for a Freedom Chase credit card with 0% balance transfer. I requested a balance transfer providing them with the account information. I received a letter from Chase stating I was approved and the transfer was made - however it showed the wrong payee acct #. I immediately called and advised them of this and was told I would need to wait as the transfer was processing. I would have to wait to see if the error was caught and transfer sent back. Being concerned I called to follow up and spoke with a supervisor. Said a letter was being sent. I received a letter and was advised the correction was made, stating the supposedly correct acct # and it was different payee # but still not the correct # I had given.

After a decade of doing business with this company and paying my balance off each month they decide they didn't make enough money off me so they tried to apply a $98 annual fee to my account even though their own website claims that there is no annual fee for the card. I will never do business with Chase again and that includes accepting Chase Visa cards at any of my stores.

Dispute of a purchase for five dollars which turned into $500 - Chase bank said that I never gave them all pertinent info, they lost my copies, they said I never gave them. Wrote me a letter months later stating it been too long. As I am disabled I would dig through all my paperwork and attach it to this but I cannot get access to my papers.

Recently on trip to New Orleans my rental car was booted in a parking lot by a private "security" service even though a valid parking ticket was visible on the dash. This occurred late at night in a deserted warehouse district. I called the New Orleans police and they were on the line when the security men returned but refused to speak with police and in fact said they would leave and not return unless I hung up. I considered it nothing less than extortion because if I refused to pay my wife and I would be alone in a deserted area of a city we did not know. He demanded fee of $115.00 and a credit card to charge. I offered American Express because I knew I would dispute this charge later and I trusted they would be diligent in pursing it. Naturally "Boot Man Inc" didn't accept AMEX. I used my Chase Marriott card.

A fraudulent charge was put on my Chase credit card in the amount of $211.08 on April 17, 2015 and Chase has refused to reverse the charge and remove it from my account.

Somebody at Chase credit card department withdrew 483 dollars from my checking account without my authorization. Called Chase and now have to wait almost for a week to get my money back to my account. But to take the money out, they take just a day. Have problems with Chase credit card before, security breaches, unauthorized transactions and now this. At this point, I feel really afraid and concern that anybody inside Chase can take money from personal accounts without customers authorizations.

Please be very wary about making any over or excess payment to Chase Cards. Once made the credits are nigh on impossible to obtain. The Chase system is very rigid and does not accommodate any customer needs at all. It is a funny system and the agents will tell you a supervisor has no authority to help! Their agents are in no hurry to help. And so here I sit, awaiting my $30,000 refund while Chase fiddles around. A very very disgusting experience that bares the true soul of JP Morgan Chase!

I submitted future payment instructions on April 26, 2015 indicating payment to be made on 5/2/2015. PAYMENT DID NOT POST UNTIL 5/3/2015. It specifically says on their website, and on my statement, that future payments will post to the account as of the day indicated... 5/2/2015. It says on my email confirmation that the payment will post on 5/2/2015. It says the same when you enter payment instructions... "this payment will credit to your account on 5/2". It didn't post until 5/3, and they are charging me interest, pos a late fee, as a result. Order # is the payment confirmation #. Look it up and see the LIES for yourself. JUST AS BAD AS THE STUDENT LOAN PEOPLE!!! I guess you just cant rely on written information anymore.

I recently applied for then approved for the Chase Sapphire Preferred credit card for my wife and I. We received our cards in the mail. I used the card once for $120 dollars. The next day my account was closed by chase. No explanation. After I called their customer service 5 times over the past 5 weeks and after their insisting someone would call me back by the end of the day, nothing happened. Imagine traveling abroad and needing assistance in time of need. As furious as I have been just simply trying to find answers, it is a blessing in disguise that I have had this experience first as supposed to experiencing this on the road.

My mom suddenly became unable to handle her finances due to illness. She assigned me as POA. While assessing the situation, I became aware of a Chase credit card but could not locate the card. Since a few people had access to her home to help care for her, I was concerned and wanted to cancel the card. My mom would no longer have use for this credit card. We contacted Chase to find out how I could cancel the card since my mom was very ill. They advised me to send them the power of attorney and add my name to her account. They said after my name was added, I could cancel the card.

After 20 years having credit card by Chase, they closed the account for no reason. Not one late payment, FICO score of 788. I can not believe how they can do that. This was my business card and no notice was given. After I called they said, "We are terminating our relationship."

I applied for a card to use on my trip to Ireland. I was hoping to get points for the many transactions I would have to make. I was in communication with Chase frequently through my account email. However, when I went to use the card for my hotel and transportation the card was blocked. I emailed them and all I got was their automatic response "we will get back to you in 48 hours." Well 12 emails later, embarrassment for my declined card at the establishments and two phone calls later both over 5 minute hold times and a disconnect they claim they couldn't call me. And they ask way too much personal information not applicable to a usual credit card verification. And you'll be lucky if you can find someone that you can understand over the phone.

I acquired a Chase Mileage Plus Explorer Visa over a year ago and accumulated quite a few miles. I subscribed to that card because in their advertising and the brochure they sent me and I still posses, clearly states: "..we make it possible to use miles to book any seat any time on any United flight. No limitations, no restrictions and no blackout dates. If seats are available for sale they can be redeemed with miles at the Mile Plus Standard Award level." Certainly United does not honor that statement and recently I tried to book a ticket from San Francisco to Buenos Aires, for October 2015, and while there were many seats available in many flights, there were only one or two days a months were they could be redeemed for seat in Business Class. Actually in the domestic leg of the flight I was booked in coach, (after taking whatever date was available), despite paying the extra miles to get a business seat. I believe this to be false advertising.

I pay my bill online every month. For the last 3 or 4 months the system does NOT accept my password. I've had to call Chase to get a temporary password 'every month'!! I final called cust. serv. and made my payment over the phone. Customer Service was not the best! Problem with my password was NOT resolved over the phone! And then, she thought I hung up, and she disconnected me! How rude! This is NOT the first time this has happened. I like paying my bills online so I don't have to deal with talking to or dealing with a person! Online is so much more easy without the frustration!

I was experiencing a financial hardship and missed a payment. However, I have been a loyal customer for a long time. Tried to have them remove a 30 day late payment on my credit report but they will not remove the report out of courtesy because the report was accurate. People have financial hardships from time to time. I think it should be a part of their customer service to forgive at least 1 slip-up out of 10 years of being a loyal customer. They don't care about us and our hardships. At the end of the day, they are a financial institution and is only about making money.

Last Summer I received a letter from a third party requesting authorization to access my Social Security records and demanding that I fill out a W-9 and send it to them on behalf of Chase Credit Cards. Went online and there were many reports that this was a scam. Called a local bank and was told that if the correspondence wasn't going to a Chase address that it was probably a scam. Yesterday I received two new cards to replace ones that were expiring. When I went to activate them I was told that the accounts were closed by Chase the day before.

While traveling in Israel (Tel Aviv, Jerusalem). No ATM will dare to accept my CHASE Visa Card! There I was stranded with a Credit card to no ATM will accept! Guys will be in line at the ATM with their Wells Fargo Cards, with their Bank of America cards... all getting their money... but not this guy - was getting only a notification that the card was not being accepted by the system! Tried on 7 machines at different places and towns without any success!

We contacted Chase to tell them my wife would be traveling to West Coast and would be using card. Nonetheless they denied a charge when my wife started using card. We have been loyal customers for 15 years and have excellent credit. This incident was very inconvenient and embarrassing. When I called Chase to resolve issue, they admitted their customer service rep that took the original call made a mistake, but they have yet to fully resolve problem. Still waiting for resolution from higher level employees of Chase.

I have Chase visa for eight months working OK until I made a transactions at last min.com. Vacation was 665.97 dollars and I realize is not Canadian money. So I call Chase right away to find out how much was it. IT was 1287.25 dollars in Canadian. I ask them if they can stop this transaction. They said no problem, all I have to do is cancel my Chase visa and get a new once. If I get charge on the new visa cards, they will re-credit me back. Now I receive a statement charge me $1287.25 for last min.com on my new Amazon visa. I phone back to Chase visa and ask. They said I make transaction, I have to paid for it, nothing they can do. They doesn't said could not do it, promise me but not keeper. Now I have to paid but my vacation package is expire.

When I was looking for hotel around November 2014, I saw this promo that Chase Marriott Rewards Credit Card was offering - 50K points with 1K purchase within 3 months and $100 credit. I did get the $100 credit and spent $1K within 3 months. However, when I called Chase to confirm this promotion they were telling there were no promos at that time. I did provide them the print out of the promotion I saw and received. This was even on my account yet they are not honoring it.

I requested copies of the credit card transactions on my account. Chase did not send any signed credit card transactions. They should be required to do so. I do not think they are required to show proof of the charges on anybody accounts. Since they do not have to prove these charges. They can write off the charges as a deduction of their income. And get the IRS to charge your income on something that is not correct. The IRS is collecting income that is false. There probability billions of dollars wrote off and collected without having proven these charges.

I was approved for a CFC with a limit of $5000 and paid it faithfully for three years. When it was time for renewal, they tripled the interest rate and closed the card, citing economic downturn. I had several other cards at the time with good limits but this was my best card so far. I was extremely disappointed with their decision to abruptly close my account. Decided that they no longer need my money or any of their services. I am very careful not to apply for any cards associated with Chase Bank. I always look to see which company sponsors the card and if it's Chase, I decline to apply. Just making smarter choices.

CHASE Bank, without any discussion, revoked all my credit cards with them, saying I had applied for too many credit cards last year. My only question here was if there are these sort of concerns, then the bank should reject credit card application rather than revoking after granting the card. I had gotten one card with CHASE approved couple of months ago too.

Close account before expired date on VISA credit card. As the elderly and deaf adult who is intelligent and college-educated, but retired over 60 age, then I only speak in sign language, I closed my account on VISA credit card on July 19, 2011, then it was expired on September, 2014. No anymore!

Chase claimed I had two late payments despite their error for wrong address. Tanked my FICO score and they won't correct it. But what's worse is I have had my Chase card for 20+ years with a $30k credit line of which I had averaged about $5-10k charges per month - paid in full every month. Now the balance and usage is down to zero and they have lost my business to CapOne Venture card.

I received a letter from Chase that due to inactivity on my account, they are going to close out my credit card. There is a zero balance. Then they say even if I start to re-use it, "using the card will not prevent the account from closing." I am between a rock and a hard place. I suppose I can close it as the consumer...however, either way, this will negatively affect my credit. I am not sure what to do....

I applied for and received a Southwest credit card with Chase. I stopped using the card for well over 6 months and was surprised to find I had a late fee on my account (email as I signed up for paperless). Apparently there was an annual fee and then a month's late fee. I actually paid the annual fee and late fee and canceled my card. I check my credit rating and I have a negative rating from Chase and an outstanding balance of $50+. Apparently they added a $.52 interest fee after I closed the account and then 2 months of late fees. I contacted them and they removed these late fees but when I asked them to remove it from my credit history they rudely declined.

I paid my Chase Freedom card off per the billing statement. I paid it 10 days early. I received this month a bill for interest from Chase on the credit card. If I paid the full amount, why am I being charged for interest on this account? What does the balance on the statement actually stand for? They say I am being billed for the interest from the billing date to the date of my payoff. So, as I stated what is the payoff on the statement for? As a consumer this is just misleading and I am upset that if I pay the amount on the statement that the same thing will keep happening. I think this is a complete rip off of the consumer on this. Why print out a statement with a balance due in full? I did not have this problem with Bank of America. Word to the wise!!!

Good friend on fixed income having trouble managing finance, and Chase charging 22% interest on credit card balance. Chase staff making it hard to resolve, while they continue to rip off this person. Disgraceful. Buyer beware doing business with this company.

Chase Bank has proven to be the worst company on the planet. A woman named Monica **, who was assigned my case, has over the past two months never called me or contacted me at all. Their practices are deceptive and immoral. Maybe this is why god chose to give j.d. throat cancer...to stop all his lies and damage he has to done to millions of customers. All of them should be fired.

I called Chase Credit Cards for years to lower my APR. They repeatedly denied it. Their reason was never credible in my point of view. During the time while I tried to get this interest lowered, I purchased a new home and also a vehicle which makes their reasoning for constantly denying me to lower the rate hard to understand. I would always call to see what I can do on my end to get it lowered, but the customer service reps out of Springfield Missouri always seemed to talk down to me. To make matters worst, when I called in to speak to a manager or someone who can give me a better explanation about my situation, I was never sent to the proper department. My only solution was to pay the card completely off to avoid any future business with Chase Credit Cards.

Chase credit card department needs some serious integrity. Chase changed the due date on my payment from the 5th to the 2nd unaware. I made the payment when I usually make it. They proceeded by raising my interest rate to 29%. And said they can do nothing about it. Their management needs some serious integrity check.

Apparently I didn't make my 12/14 payment for $150 which was a total oversight on my part. I've been a Chase customer for over 20 years. Today I received my statement showing my 12/14 payment was never made so I immediately went online and paid $500. On this statement was a $12 charge I never made so I called Chase to enter a dispute at which time I was told my card was canceled because my 12/14 payment was now 15 days late!!! Canceled for being 15 days late after being a good paying customer for over 20 years! Good riddance Chase. Many other Banks are chasing me and my 800+ FICO score down on a daily basis for my business. I guess if I didn't call them tonight I would've only learned of this cancellation when I was in a store trying to use it and the transaction would've gotten declined which would have been very embarrassing. No phone call or written notification of this cancellation either - great customer Chase. Keep it up! You're doing a great job of losing more and more customers everyday.

I have been a customer of Chase's since 2006. My credit has always been perfect, blemish free, and in good standing. My score has always been from 700 - 720. You would think because of this, my perfect payment history and secure income, Chase would offer a great interest rate with a high line of credit. Nope - they started at 23% APR in ‘06 and it has crept up to a whopping 27.99%. I've called multiple times to negotiate lower interest rate but they do not budge. They do not value their customers whatsoever and do not care if you cancel.