Chase Credit Cards Reviews

I asked "Then what is the difference between a FIXED RATE and an ADJUSTABLE RATE?" THey said we have a FIXED RATE but it has to be raised and that we just don't understand. I said it is "consumer fraud" and the guy (Mr Lemon) said "I am not going to argue with you...Is there anything else you need?"

On this trip, I ended up spending almost $50 on fees alone. Had I known this I might have paid with cash since my bank charges one set fee for each withdrawal and not a percentage. I think this practice is unfair and the consumer is charged way too much for it.

I may have to file for bankruptcy. They just laughed at me.

The service representative acknowledged that I had not been delinquent in any way. She told me that the bank changed the terms of my account because I had very little available credit -- I was carrying high balances. She told me customers had been notified of a change in terms in November and had until December 22, 2005 to close their account to decline the new terms. She told me that since I had not done this there was no recourse and I must pay the new rate.

I told the representative that I was not aware of the change and had not received the notification. She responded that if I was having a problem with my mail I should take it up with my Postmaster. I intend to take this matter up with my state's Attorney General's office of consumer affairs and the OCC. It's ridiculous for this bank to think I wouldn't have closed this account and paid off the outstanding balance at 13.99% if I was aware by not doing so I would have to pay the balance off at more than double the interest rate of 29.99% and pay an additional $132 a month.

I have a good credit score, have no delinquencies, have never paid any of my bills late, and do not believe this practice is fair. I am being charged the same rate as subprime customers who have declared bankruptcy. At the time in October 2005 when my report was checked, I had just closed a credit with a limit of $14,000 and opened a new credit card with a limit of $8,000. I believe that during that time, before the account was reported as closed, and after the new account was added, Chase decided to take only the new account into consideration, along with numerous mortgage loan applications, and penalize me.

When I called Chase they said it was a temporary credit increase for three months. I was never told about this when I called the first time. I would have never gone with the increase for that would put me in a deeper hole than I was in. I never recv.d anything in writing on this. They wouldn't change my limit back up to $800 and wanted the $578 as the minimum payment and will continue to charge me late fees.

This isn't going to help me get the balance down and it will affect my credit rating that I'm trying to improve. I ask if there was anyway to work with me and they said no. How can I get them to help me if they are not willing. The supervisor said that she would send something in writing stating that increase was only temporary and the increase has come do. Now is too late I told her, but she said there wasn't anything they can do.

They said that had I made the payment on 12-07-05, then it would have been applied to the 12-27-05 due date. There was nothing on the online payment website that stated my 12-06-05 payment was going to be applied to my previous month's statement. I wanted to pay early because I wanted to make sure I was all paid up on my bills because of the upcoming holidays.

Since my 12-06-05 payment is considered late, I am going to lose my 0% interest rate. This is a considerable problem since I am carrying a $6000.00 balance. How can they do this and how can it be corrected? I am obviously not a credit risk because I have been more than dilegent with my payments to the extent of paying early! This should be illigal and exposed to the American public. I want to take this to whatever level necessary to expose this unjust policy.

I cannot prove that the technical glitch was theirs, but I wasn't even listened to or provided any information about how to dispute this when I called to try to straighten it out, not even allowed a supervisor on the shift. In my anger, I asked to close the account immediately, which was done. Unfortunately, he (the rep) closed it so completely and disabled my online access so that I couldn't even access the account to make a payment on the now-closed balance, so I wrote a check that night for $350 (12/17) and transferred the remaining balance to a different credit card a few days later.

Here it is now 12/26 and I've yet to see that $350 credit, I did contact them to find out what's taking so long, I do NOT wish to incur MORE late fees and negative scratches on my credit report because of more of their incompetence, nor will I contact "customer service" again as they are not at all customer-oriented or even helpful, aside from the language barrier.

I called back in early October and was told the check was mailed 10/3/05. October came and went and no check. I called again in Novemeber. A Chase customer service rep told me payment would be stopped on the first check and that a new one would be mailed. Called back several more times to get a date for when the 2nd check would go out. These calls resulted in a realization that I was being given the runaround. Told one thing and then another.

Finally after reaching a customer service supervisor, was told a new check was not mailed and that the issue was being passed on to a "manager" for further comment / action. On 12/19, again I callced and reached a CS supervisor. He gave me the same story about a manager looking into it and that someone would call me within 24 - 48 hours. No call back rec'd.

Chase accepted to reverse the late payment fee of $39 after receipt of the $1000 payment - at that point I thought that my account was back in good standing. with the following billing cycle I noticed that the interest rate was changed to 27.99% - I immidiately refunded the balance due of $23,000 and requested this loan shark interest to be reversed. I own 2 additional Chase cards and just received a letter in the mail advising me of interest rate increase to 24.99% on both cards. I have arranged for these loans to be repaid before the higher rate goes into effect.

I would have repaid the $23,000 loan immidiately if the lender informed me in advance of the rate increase! I feel that this lender is discriminating against me. I have a great credit report ... yes, I have high revolving balances ... but I always make my payments. I have the cash and the assets to repay the loans. I am a Swiss Citizen. In Switzerland, the land of the banks, we are protected against usury with a Government Law that limits interest rates to 15% - I am very disappointed to learn that the USA Government grants its citizens the same protection of Nigeria!

But I am more disappointed by Chase Bank that I tought to be a great banking institution.

After the late payment all my balances went to a default rate of 27.99%. I called Chase to see if I could get an exception, given that I'm a 15 year customer with an excellent payment record. I was might be able to "earn" my rate back over six to eight months but no exceptions to the default rate are made.

I called for clarification and was told that for several reasons, my APR would be raised to 27%. The only reason he offered was that my debt ratio was too high. He hinted that there were other reasons too but that he "could not tell them to me." I asked how Chase determined what my debt ratio was, and he said they constantly pull copies of my credit report. (is this harassment?) The only way to avoid the APR hike, he said, was to "opt out," which means that I cancel the card, and the APR will remain at 14.25%.

However, if Chase ever decides to raise the APR again, I have NO recourse because I've already "opted out." He could not give me any information about how long Chase would have to refrain from raising the APR again. This was my oldest credit card (6 years). I have never made a late payment and I frequently pay more than the minimum payment. Now my credit rating will go down because I was forced to either double my APR (which I cannot afford and refuse to do) or close the account-I HAD to close it.

Credit ratings go down when a card with a balance closes because it appears to always be at its limit. Longevity of cards also bolsters credit rating. Chase now has no incentive to refrain from raising my APR again. I will pay the card off as soon as possible (which will take a long time, I have $13,000 left to pay), but these practices are unconscionable and, if not illegal, then certainly toeing the line.