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Chase Credit Cards Reviews

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About Chase Credit Cards

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Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers home purchase and refinancing loans, in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 5,000 branches.

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Chase Credit Cards Reviews

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    Page 30 Reviews 5470 - 5670

    Reviewed Oct. 21, 2005

    In December 2004, Chase arbitrarily and secretly raised my APR from 10.24% to 24.99%. I was not independently notified of the change; I noticed it on my bill. I wrote the "Reconsideration Department" a letter demanding that they reinstate the 10.24% APR and they reduced the rate to 14.25%. On October 19, I received an unmarked white circular in the mail. I do not remember if it said something like "Important Changes to Your Credit Card," but if so, it was almost too small to read. Inside, it offered very vague and confusing information about how my rates "might" be going up.

    I called for clarification and was told that for several reasons, my APR would be raised to 27%. The only reason he offered was that my debt ratio was too high. He hinted that there were other reasons too but that he "could not tell them to me." I asked how Chase determined what my debt ratio was, and he said they constantly pull copies of my credit report. (is this harassment?) The only way to avoid the APR hike, he said, was to "opt out," which means that I cancel the card, and the APR will remain at 14.25%.

    However, if Chase ever decides to raise the APR again, I have NO recourse because I've already "opted out." He could not give me any information about how long Chase would have to refrain from raising the APR again. This was my oldest credit card (6 years). I have never made a late payment and I frequently pay more than the minimum payment. Now my credit rating will go down because I was forced to either double my APR (which I cannot afford and refuse to do) or close the account-I HAD to close it.

    Credit ratings go down when a card with a balance closes because it appears to always be at its limit. Longevity of cards also bolsters credit rating. Chase now has no incentive to refrain from raising my APR again. I will pay the card off as soon as possible (which will take a long time, I have $13,000 left to pay), but these practices are unconscionable and, if not illegal, then certainly toeing the line.

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    Reviewed Oct. 10, 2005

    I found this visa card missing from my wallet. When calling to check the most recent charge on a United Milage Plus visa account to that the card was at a local restaurant, I was recommended this customer service representative that I close the account rather than drive back to get it (around the corner), and assured that all status and balance transfer promotions would remain. Instead, they dishonored the offers which would of otherwised have not expired and used the opportunity to raise the rate (with a recent prime rate climb).

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    Chase Credit Cards Company Information

    Company Name:
    Chase
    Year Founded:
    1799
    Address:
    270 Park Ave
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10017
    Country:
    United States
    Website:
    www.chase.com