Capital One Reviews

I have been a loyal Capital One customer for many years who paid every bill on time, have never been late, and was never in default. The interest rate was tripled for the month of June on both my card and my husband's. Thinking there must have been a mistake, I called customer service. I was referred to several "managers" in India and in the US, and all have the same script. They explained that they were sorry and that they understood how frustrating it must be. But they all said in a sympathetic tone that there was nothing that could be done.

Same story, Capital One tripled my rate! I've never been late in paying my existing balance. They said they sent notice but they did not! I keep everything they send. There are no website account messages either. By the time the new rate shows up on the statement, it was too late! They increased my interest rate from 5.34% to 15.90%. My existing balance is >$4500 equals $40 a month, $100 over life of loan. I closed my account. I'm not sure how it will affect my credit score from its current high score of 700s. They have doubled the minimum payment. I hope I can keep up given the economy. Now, I think our President is the worst in the history of USA!

Capital One raised my APR from 13% to 23% without notifying me first. They told me they mailed a notice but I never received it. I am a long time cardholder. I never miss payments. I turn around and they jack up my interest to an outrageous amount. Shame on you Capital One especially during a recession that many of us are struggling to make ends meet. I can't get another credit card to balance transfer the amount from my Capital One. Now, I am stuck paying almost double interest than what I agreed to. I am on SS Disability and this interest add on is taking grocery money away at a very critical time in our lives.

After being a customer since 2002, they raised my interest rates from 13.99% to 17.40% without sending me a notice they were going to do this. When I called customer 'no' service, they claimed it was due to the economy. This is **. I get the feeling I'm being jacked around for other people that are defaulting on their credit card bills. I am on disability due to a heart attack and this has caused a huge burden on me. I can't afford to pay other people's bills.

I was assessed an overlimit fee of $39 on April 28. It appeared on my statement that same day. I did not dispute this charge. On April 30, I was assessed another $39 overlimit fee which did not appear on statement until May 28, This one I disputed. Capital One has never before assessed an overlimit fee more than one time during the same billing cycle. The rep I tried to talk to, in broken English, only wanted to argue with me that I had not read my terms when I opened the account and refused to tell me whether additional charges were being levied between 5/28 and 6/20. I closed the account and destroyed the card on May 1 and told Capital One I had done this. Additional overlimit fee, which did not appear for nearly a month so I did not know I'd been assessed the charge when I made my May 1, May 13 or May 21 payment. Had I known, I could've paid the balance down before yet another billing cycle at the end of May, which will likely appear on my bill late June.

Like everyone else's I have read about, my interest rate went through the roof to 24 percent which I never complained about, even though my payment doubled, with the economy I understood. Now however, they have cut my credit limit with no notice, and I have never missed a payment and never been late. As a matter of fact, there are months that I made more than one payment in a month. This is how they treat their loyal customers. I would hate to see how they treat their bad customers. Were the taxpayers not the ones who bailed this company out to begin with? Now, we are bailing them out again by having to pay for the people who are not paying, and we are being treated like the dirt on the bottom of their shoes. Wow, what a way to business.

I've been a Capital One card holder since October 2004. I always pay my bill on time. My rate just went from 8.90% to 17.90%. They told me they sent a letter to me, but I never received a letter. In the past, I always paid my balance off every month. My recent bill has a finance charge of $227.93. This is insane! I cannot afford to pay this much in interest. I have been out of work for 4 1/2 years. I recently started my own business and am relying on credit until my business becomes profitable.

Capital One raised my interest rate from 9.9% to 17.9% for no reason. I've had the card for almost 15 years, never a late payment. They said they sent a notice, but I never received one. When I called, complained and told them I did not agree to those rates, they told me they could not change the rate and would send me another letter. Feels like an old friend just decided to start stealing from you. Difference in the interest rate was only $15.00 per month for two months, but it is the principle. They lied that they sent the letter. So many others say the same thing. Does this fit the criteria for a class action lawsuit?

Capital One raised my interest rate from 9.9% to 17.9% for no reason. I've had the card for almost 15 years, and I never had a late payment. They said they sent a notice, but I never received one. When I called and complained, I told them I did not agree to those rates. They told me they could not change the rate and would send me another letter. It feels like an one friend just decided to start stealing from you.

I found out just recently that Capital One reported on my credit file that I was deceased to all three credit reporting agency. When my family and I applied for a mortgage, we were turned down because of this negative mark on my credit report. It's been over 30 days. Capital One wrote me a letter dated May 13, 2009 stating they inadvertently charged off a prior account due to processing error. So Capital One opened a new account and sent me a new card. Capital One has three different accounts assigned to my name. Capital One stated that they sent a request to all three credit bureaus to delete all information to the old account and apply it to the new account. I had to send all three credit bureaus my current driver's license, social security card, a utility bill and other documents. Still to this day, my credit file has not been cleaned up.

I've been with Capital One since spring of 1998. I have never been late. I was always on time. My rate just went from 9.90% to 17.99%. They told me they sent a letter to me but I never received any letter. They now tell me it's too late. This is a bunch of **. I can't believe they can do this to customers that are loyal and pay their bills on time. It wouldn't be so bad if they weren't making me pay the 17.99% on purchases I made when my card was at 9.90%. They need to fix this. My minimum payment has went up $32 and it's not easy since I lost my job in February and my wife is a full-time student. This didn't have any impact when I informed Capital One of my situation.

My APR was almost doubled with no warning. When I called customer service to reduce the rate back to its original amount, they said there was nothing they could do. They said 4-17-09 was the "cut off", but my May statement still reflected the lower interest rate. I now have to pay a higher interest rate because I am unable to pay the balance. I have been a customer since October 2000 and have never made a late payment. If I close the account, it will hurt my credit score.

I have been a 5 year customer of Capital One. I have never paid late and had an interest rate of 14%. Suddenly, right before the Obama law went into effect, it was raised to 23%. I asked them to explain and they said that it was clearly explained in the paperwork they sent me. It was 3 pages of fine print that I couldn’t even understand why. The only thing I got out of it was inflation.

I did not receive the opt-out notice that was supposed to have been sent out in Feb. 09. My interest rate went from 4% to 13%. Payments went from 211 to 318. I am retired on a fixed income. I can imagine all the people they trapped in this and they will make a ton of money. I was told that some people did not get that info (acct. supervisor ** Nelly), but it was too late to opt out and oh well. A class action lawsuit would fix this, it has to be illegal.

I did not receive the opt-out notice that was supposed to have been sent out in February 2009. My interest rate went from 4% to 13%. I was told that some people did not get that info, but it was too late to opt out. Oh well, a class action lawsuit would fix this. It has to be illegal. The payments went from $211 to $318. I am retired on a fixed income. I can imagine all the people they trapped in this and they will make a ton of money. This has to be illegal.

After paying on time for years, Capital One raised my interest rate from 4.35 to 15.9. When I asked to opt out of this change, Capital One said this was not an option. They claimed they had sent a notice in February, which expired in April. Although the change did not come on a statement until June, the opt out period was no longer available. I requested for them to reduce the interest rate, they refused. I asked for the special offers they are constantly offering to new customers, they refused. It seems they have created a trap for consumers, where they send a notice by the unreliable mail. If us, as the consumers, don't respond with an opt out, they can do as they like. By the time it shows up on a statement, the opt out period expires. An increase of over 10% for no particular reason is bad business.

Capital One raised my interest rate from 6.99% to 15.9%, as they said just because they felt like it. I have never been late or missed a payment on this master charge card. As a result, I lost a credit rate that was reasonable and had a higher interest on borrowed amount.

Capital One froze my husband's account. He has an excellent credit rating and always paid on time and in full. Now the account is closed and they refuse to redeem his reward points worth $300. $300 lost.

I tried to close my credit card account that has a balance of $550. They just charged me a $59 membership fee, so I asked them to reverse that charge. They reversed the fee and told me that if I didn't pay off my balance within 90 days, the membership fee would be charged again and the account would be re-opened. I asked them to show me where it stated that when I signed up for the card. They told me they don't have that written anywhere. I told them I was canceling my account with them and I did not want to be a member of their company card at all, period. They said it didn't matter, if I don't pay the balance within 90 days, they will charge me the $59 membership fee.

Capital One raised my interest rate from 7.19 to 15.5 without ever sending me a notice as they claim. I have always paid my bills on time and this is how I am rewarded by getting my APR raised for no valid reason? This is extremely unfair and unethical and these practices have to stop.

I too am a victim of Capital One being unfair to their customers. I have been with them since 2001, and my rate has been fixed at 5.9% since then. All of a sudden, it shot up to 15.9% (the same 10% that pretty much everyone in here got). I called, and I got the same replies "rough financial times" etc., etc. I explained to them that they are my "spare" card. I have an American Express Platinum that I used for 99.99% of my purchases and I only use their card when the vendor doesn't accept AmEx.

I've been with Capital One for several years and have always been a good customer of theirs. In my May 2009 statement, I noted my interest rate had jumped over 10%! When I called, they informed me that a letter was send in February that explained the changes and offered me to opt out. I keep good records but cannot recall ever receiving this letter, and I cannot find a copy of it either.

I have never been late on my payments with Capital One. They tripled my interest rate from 6% to 18%. This is down right fraud! Why should they be able to get away with this? I always paid more than the amount due and have not been late on my home or any other credit card. Capital One gives out bad loans and then tries to make people with good credit to pay for the dead beats. This should not be allowed! I would like to hear Capital One explain their total dishonesty.

I've been with capital one for several years, always paid on time and always pay over the minimum payment. I have just received a big interest hike from 7.90 to 17.90. I called and was given the run around about the bad economy and I was not even offered any options. I am very disappointed in this Company. I don't want to deal with them any longer. The representive I talked to could not explain anything to my understanding.

I received my latest Platinum Visa bill and my interest rate has jumped 8.9% to 17.9%. I do not remember ever receiving a notice as such. I was also told that it was due to economic reasons and had nothing to do with my credit, which is excellent by the way. I also questioned a charge for cash for $112 that they are charging me 24.9% on. Also, if the economy is the issue then why are they offering 0% until 11/09 or 5/2010 and then 9.9%? It makes no sense.

Recently, I sent a payment of $125 to the Dallas post office box, only to find a week later (not seeing it posted) that the mailing address was changed to City of Industry, California. I e-mailed customer relations through their website to see how much time it would take to get from Dallas to City of Industry for my money order to be posted in my account. The rep said, "Any day now."

I received a notice in February '09 from Capital One notifying me that my interest rate was going to jump from 8.9% to 15.9%. This letter also stated that I had the option to opt out of this by closing the account. I called and opted to close the account. At which time, I was assured by Ben that my account was closed and I had opted out of this substantial rate increase. Since my mom is the primary holder on the card, she also had to call and was also assured by her representative that she had opted out. Well, what do you know? I got my May statement (payment due June 16th) and my interest rate was indeed increased to 15.9%. I called right away to dispute this and was told my rate could not be put back to 8.9% and when I asked to speak with a supervisor, I was told that a supervisor did not have authority to change my rate back either so it wouldn't do me much good.

I received correspondence in the mail about changing my card agreement. I declined and they canceled my card. I called and they said it would not be canceled and they promised me it would not be canceled. They canceled the card and told me to write a letter explaining what happened and who I spoke to. I did. Then, they sent me a questionnaire asking me what my acct number, birth date and SSN was. All info they should have on acct.

I have had a Capital One credit card for several years and always pay on time and much more than the minimum due. I received my regular email (I have paperless electronic billing) notifying me that my bill is ready for viewing. I was shocked to see that my interest rate had jumped from 7.17% to 15.9%, which has more than doubled! I called customer service and spoke with a representative and later a supervisor who both never strayed from their script and robotically explained that this was due "to the economy.” They emphatically told me that a letter went out in February, giving me the option to "opt out" of my card and pay off the balance at my old lower rate but essentially the account would be closed.

Last month, my interest rate was 9.17% but now this month it is 17.90%. I have never made a late payment and always pay more than the minimum amount but I do keep a large balance on the card. They also have a habit of charging me a $39.00 over limit fee even though it is their interest charge that causes the amount to go over the limit. My average interest payment prior to this month was just over $35.00 per month but now my interest payment is over $75.00 per month.

I have five credit cards with Capital One. Three are currently being used and the other two have zero balances. I recently received notices that the interest rate is going up on all my cards. I have also experienced problems making online payments in the past. I'd made payments and had confirmation numbers only to have a rep tell me that the payment had been cancelled and I was being assessed late fees. I have always paid on time. I have paid these cards off several times. My credit rating is 823. I have no bad credit history (obviously). I have had accounts with Capital One for at least ten years. As soon as I get miles points, I am gone. I won't let Capital One get one more cent out of me. I'll pay the balances before the rates go up.

I, like so many others, have been taken by this credit card company. Same story over and over. Government bailout money is okay for Capital One. But us as taxpayers bail them out and then we get our interest rates tripled. This should be considered a criminal act prosecuted to the fullest extent of the law. This is no different than getting a loan from a loan shark, but legal. Capital One is allowed to pay back our taxpayer money that they are stealing from honest, hardworking Americans so that their CEOs don't get their salary capped. This is so sad during these economic times that our government allows this practice to continue.

We have a Capital One card. We called to confirm 5.99% rate, because we wanted to buy something. They confirmed it was 5.5%, Today June 15 2009, we got our bill and they changed it to 16% because we bought something. Isn't this illegal? Where can we go?

We received a solicitation in January giving us a reduced interest of 6.9% as a promotional rate through 12/09/2009, then the rate was to go to 8.24%. In February 2009, we received a notice from Capital One about their rate changes but it very clearly said, "Any introductory or promotional rates on your account will not increase until they expire." - wrong!

I have received 4 calls regarding an overdue Visa account. The problem is I do not have a credit card and never have had one with Capital One. The employee finally admitted the computer is generating the phone numbers and they call all the people with the same name and middle initial everywhere. I was being questioned, like do I have a son, father, relative with that name and initial? She wanted my address and SSN. These calls came on the weekend, including Sunday morning. Isn't this fishing illegal? This same thing happened to my wife with Capital One 5 years ago. The employee also stated if I gave her my address, she would tell me what address they were looking for. She did not even know what state she had called. These calls are annoying and harassing. What about the possibility of giving credit reports bad information? I would gladly testify against Capitol One.

Add me to the list of people with decent credit (over 700) receiving notice of astronomical interest rate increase. My APR jumped from an already high 15.9% to 22.9%. I called customer service and was assured that I'm a valued customer, but "the economy" dictated this decision. There was no one who could make any other decision. No one had the authority to negotiate the rate increase, much less to rescind it. I went through two of three layers, from service representative to supervisor (credit manager is the third). The supervisor told me the credit manager could take my information but had no authority either.

My interest rate was hiked without notice from 9.9% to 15.9%. I was told that a letter was sent out in Feb. saying I had a chance to opt out of the higher rate but that the "opt out" window was now closed. I have no idea why they would need to send anyone a letter asking them if they "wanted a higher rate" and I didn't receive any letter. They have posted two of my payments as "late" in the last 6 months because they fail to post the payment until 4-5 days past the due date. The $39 charge is their way of making a lot of money off of their best paying customers and their business practices stink. I know there are a lot of other complaints about Capital One so I am not alone in my bead treatment by this company.

Capital One has raised by interest rate from 9.9% to 17.9%! I have never been late on a payment and always paid more than my minimum payment! I have a 718 credit score! When I called them to complain, I spoke with a man named Alam who wasn't even in the USA! He said he was talking to me from Argentina! He said that Capital One had to raise rates on everyone because of the economy! Well, what do you, United States citizens, think? Why is Argentina involved in our economy? Why doesn't Capital One employ Americans who are defaulting on their loans because all of their jobs have been taken over by foreigners? I asked and demanded repeatedly for my interest rate to be reinstated, but was flatly denied for no reason! I am taking this one to the top! My payment has doubled! I will be forced to decrease my spending even more which does not help the U.S.A. economy! More people will be defaulting from Capital One because of their action. Why are they punishing the responsible people who pay on time? I don't understand! I guess Capital One wants all of us in default. That is where they are headed. I feel they did this because they know that next year it is illegal! Why do the laws have a grace period? That is not fair to the consumer.

I had the same issue as reported by others. In June 2009, my rate jumped from around 5% to 15%. I called and was told about a letter sent in February that apparently said to reply back so they can close my existing account and open another one at the same 5% rate, else my existing account's rate will jump (apparently in June). That makes no sense and seems like pure scam to me. How can they claim the economy forces them to do this but offer the same rate if you reply back to one of many letters? They are saying "terms of your account have changed", which normally means that something obscure in the account has changed and they are required by law to notify you.

What's not in my wallet! I just received this month's statement and wow, my interest rate jumped from 11.17% to 17.90%. I called in to Jane, Boris, Stephen, and Joseph at 800-903-3637 and after several minutes of "kind" discussion was told that” due to economic times ", "The Company" decided that 17.90 is the new rate and nothing can be done to change it.

They constantly hold my money ransom. I got one of their rewards cards last year and they gave me a very low $750 credit line. I like to use the card because of the rewards, so I charge and then pay the card to $0 as often as I need to. However, every time I do, even though it is my bank that ACHs the money to the card, they hold my credit for 10 days. I've called them repeatedly, but they tell me that it's a red flag to them when someone pays more than their last statement balance. I don't get it. They have the money, it's obviously good money as my bank initiates the transaction. They're just **. I've repeatedly told them that they obviously don't want me as a customer and I have other cards I can use. Unfortunately, they have less rewards but I'm over Capital One. It's embarrassing to go to use your credit card when you know you have $0 balance on it yet you have no credit available because they have been holding your payment for 10 days.

I have never been late or gone over my limit. I needed a balance transfer and was offered a $4.99 fixed rate by Capital One. I took it. I never used the card except for the transfer. Well, much to my surprise my rate change happened this billing cycle. I thought it was a mistake. My rate went to 14%. I called one Saturday morning and was told “I understand” by several representatives but there is nothing they can do. They say I should be happy that my rate was 14% and not higher. Finally, I got a supervisor and I was told that since I did not reply by April when a statement was sent out in February, my rate changed and that was final. I never received this so-called statement. Everything I do is online.

I disputed a charge on December 27, 2008 with Capital One for the amount of $62.91. In March, I discovered Capital One was doubling my interest rates and tried to close the account. Due to the dispute, the account could not be closed. Each month since December 27, I have had to contact Capital One to remove fraudulent charges and fees that they keep charging.

I am closing a mortgage and all I needed was a letter stating my current balance. For five days, I have called at about one hour a piece and have yet to receive a fax that they promised would be sent in up to five hours. Nothing can get accomplished as I have to escalate twice to someone who doesn't even understand what a mortgage is. I have lost my sale, and am without a home.

I had a dispute with a business over a charge on my card. I even changed the card number because I felt the company in question was questionable. Initially Capital One took the charge off. Assuming the issue was resolved, I then used the card to get a ticket to visit my daughter. They then re-issued the charge which put my card over limit.

I had a business account with Capital One and paid it off in January 30, 2009. Plus, I had the account closed. I am getting phone calls saying that I owed more money. I told them that we paid off and closed the account and still I get phone call and phone call. When I tell them that the account is paid off and closed, they end up hanging up on me.

My APR was jacked up from 14.99% to 22.99% without any fault of my own and it was done without my knowledge. I was told they sent me a notice and I had a chance to decline however, I never received said notice. It seems to me if this was not some reason for them to scam money from their customers, there would have been some kind of signature required to verify that the customer did receive it. Also, after speaking with a manager who knew pretty much nothing, it seemed even more like some scam. I was told that there were certain types of credit accounts that were affected and other types that weren't. When asked what type of accounts there were that were affected and how did they determine this, she said she did not know. The people in Salt Lake City decide and apparently they had no phone number. Also, when I mentioned that this decision was because of the economic downfall, the manager agreed. Pretty sneaky of them if you ask me.

Capital One offered a special balance transfer rate of 0% for life of the transfer and I took them up on it in 2007. I purposely did not use the card for purchases as those amounts would have been under the normal interest rate. I have made more than minimum requested payment and my goal was to pay it off in full before using the card. That would have been realized within a year. However, in March, interest started being added to my account balance and has gone from 5% to 15% within four months! I called and talked to an operator, her manager and her manager to no avail. They decided that life of the transfer only meant until they decided to change it. So in essence they flat-out lied! I'm one very unhappy customer of Capital One. I am immediately paying the balance off in a few days and will close this account. So let this be a lesson to you out there. Credit card companies can promise the moon, but when they say forever, it's not really forever!

I have had a credit card with Capital One in excess of FIVE years. Last night, I went online to pay my bill and in doing so noted that the minimum monthly payment had increased by almost half. Further review of the statement revealed that Capital One had increased my interest rate on purchases and cash advances from 3.25% to an astounding 24.90% on advances and 9.90% on purchases. I immediately called Capital One as I have never been late with a payment, always stayed with the credit limit and always paid my bill at least two weeks prior to due date.

I've had a Capital One account for 14 years. My interest rate was raised to 15.9% on my most recent statement from 6.25% on previous statements. I have never been late on this account, but they claim they have the right to do this! My minimum amount due has doubled! We are doing our best to pay our bills on time, but this has an economic and stressful effect on us. I am a commissioned sales person; my income has also suffered because of this economy. I need to keep my credit clean by paying my bills on time!

After years of being a perfect customer, Capital One raised my interest rate from 4% to 14% and refuses to even discuss lowering it to a reasonable rate. I have near perfect credit and always pay hundreds over the amount due each month. This is the only card I carry a balance on and I don't know where to turn for help/advice. Please let me know what I can do. I have become a victim of credit card company abuse and can't accept that this is a legal way for such a large company to behave. The increase in my interest rate will cause the monthly finance charges to increase anywhere from $100 to $200 per month. This will only push me closer and closer to bankruptcy. One (out of 3) of my jobs has just been eliminated and I've been working very hard for the past six years to become debt free.

If you have called the automated system to close your account to decline changes in interest rate to your card, be sure to call and talk to a real human and ask to receive a written verification that they received your call to close the account. My husband used the 1-800 number provided in the notice from Capital One to notify them to close his account. His interest rate was just increased and Capital One is now claiming that they have no record of his request to close the account, and now it is too late for him to opt-out of this change. How convenient that they have no record of his request to close the account! We now have to fight with Capital One to reverse the increase in interest rate. I advise everyone to get a written confirmation from them that you have opted out of the interest rate change.

I have lost my job, and I am trying to work out a payment plan with this company or be allowed to offer a debt settlement. I cannot get anyone on the line to help me. I am receiving monthly invoices with the name C. **, Personal Lending Manager. However, when I call, I am not allowed to speak to him? I am also not allowed to speak to the CEO, R. Fairbank. I am transferred all around with no one in the establishment offering any assistance.

I had the same problem as everyone else. Interest rate was increased with knowledge. Capital One would not assist. I filed a complaint with the Better Business Bureau yesterday afternoon and this morning, Capital One called me to opt me out of the new terms, return my interest rate back to 4.59% and close my account for further use. They are also reimbursing me for the additional interest incurred last month.

Capital One considers me a valued, loyal consumer, included in the pool of on-time debt-payers. Well, that did not hinder the rate increase from 8% to over 15%. I disputed the increase, but was told, “We sent you a letter. The system won't allow a rate decrease at this time.”

They hiked my APR 10% in one month for no reason at all. They cite as a reason economic times. I am never late with a payment and have a good credit rating. I know there is probably nothing your agency can do about it but I figure I will add my name to the list of complaints.

A totally corrupt, deceitful and unethical credit card issuer. After nearly 15 years of faithful on time payments, this lousy company pulled the interest rate sham rate hike on me too. I called immediately after checking my online statement on June 6, 2009 and noticed that I went from 5.26% to 13.76%. They were impossible to deal with on the phone and the two individuals that I spoke to read scripts back to me in their broken English. They were of no help and wouldn't allow me to speak with someone who makes credit decisions. I too never received the so called notification that was supposedly sent in February 2009. This business needs the screws put to them. What's in their wallet? They just don't steal from me when they pull this, my entire family is affected and loses out to their greed and lies. These lowlifes need to have a huge class action suit brought against them.

In October 2008, I closed my account with Capital One, paid them in full and was told that our business was done. My brother Steven who is a Harvard Law grad was sitting right next to me when that statement was made. I was extremely happy that I would never have any dealings with this company ever again. I was assured by two people that we were paid in full and the account was closed. Thank God. Now eight months later, I am trying to buy a home. Guess what. The bank I am working with informed me that I have delinquent balances showing up for Capital One numerous times in the last year. How could that be when I had closed my account almost a year ago? Big surprise, Capital One figured out a way to continue to make my life miserable.

Capital One advertised a 0% interest free balance transfer. I transferred $1,500 to my existing Capital One account to take advantage of this offer. The initial fee was 3%, or $45.00, for this transfer. For the following two months, I noticed that I was charged additional finance charges in the amounts of $7.78 and $18.00. Although, I paid, in full, my additional transactions went beyond the $1,500 before the due date. I asked about these finance charges and was told by Capital One that whenever I made a payment, some money went toward the $1,500 amount, some for a finance fee and some to the additional transaction amount.

I tried getting a loan for my home. I was in a flood, and my home was a total loss, and they told I owe Capital One $1,400. I do not have any card with Capital One. They have me turned over to a collection company, and this has affected my loan application.

I have been a Capital One customer for 4 years. Never late and always have paid over the minimum amount. This month, the interest rate is 17.9%. Last month, the interest rate was 7.1%. When I called the toll-free number, I informed the person who answered that I could barely understand her and she sounded like she was under water. She tried to speak up and then I asked her location, Asia. Outsourcing to another country makes it so difficult to even ask any questions. Extremely frustrating. The interest on the balance went from $80.00 one month to over $200.00 the next month. I cannot retire as soon as I had planned.

We did a balance transfer for a fixed rate until the balance was paid off. Our rate was raised from 6.99% to 15.9% for no apparent reason. When we called Capital One, we were told that the rate could be raised because it was done as a purchase rate. We have not made any purchases on the account. It was a balance transfer not a purchase.

Capitol One collections has been calling my house for over a year to speak to somebody named "Feliciano" who has defaulted on his credit account. I have told them numerous times that they have the wrong number and asked that my number be removed from their files but that only stops them from calling temporarily. They call back approximately every 2 to 3 months and will call my house 3 to 5 times a day.

We've always paid on time, have a 740+ credit score and they changed our rate from 9.9% to 17.9%. I called to find out why and to have it adjusted back and was told that it was because of the economy and that all cardholders were raised to this rate. I talked to a supervisor who simply parroted what the phone rep said. Now, we're trying to see where we can transfer the balance for a better rate.

I have been a credit card holder of Capital One for many years with an excellent record, paying on time. My credit score is well over 700 without any late accounts. My June statement states that my purchase interest rate has increased to 17.90% without explanation. It was 8.9%. I called Capital One and they gave the same explanation that they are giving to everyone. Due to the financial times and that it has nothing to do with my personal record. I asked, “If that is true, why I was offered a zero interest rate on a new capital one card for my business?" The rep disconnected me. Great service!

Capital One took my interest rate on my balance and raised it from 7.66% to 16.75% from the May to June statement. The rep I called said we were sent a letter in February stating the changes taking place on May the 17th of 2009. We did not get a letter. Our minimum payment went from $50 a month to $82 a month and there was nothing we could do. There were no offers out there to lower the interest rate for us. We had never been late on any payments and had been with them for a long time. We were living hand to mouth as it was because my husband is on disability and I am on unemployment and it is getting ready to run out. The extra $32 is coming out of our grocery bill and his medication.

I signed up for a new account due to being upset about Citi Card allowing an unauthorized charge to my account and refusing to handle it properly until I reported to the comptroller's office. Everything was fine until I received a "blocked phone call" about 3 weeks later asking that I enter my birth date. I knew that was not right; I'd already given it when I applied.

We were behind 1 payment. We then contacted CCCS to settle our credit card debts, and we eventually paid them off. But with that 1 late payment before we consolidated with CCCS, our credit score is still low. Can anything be done to help us?

I was behind on car payments. I initiated the call and called them the end of April and asked, what can I do to be completely caught up? After an hour on the phone, they said I needed to make payments in the amount of $368 bi-weekly for April and May. By doing this, it was a catch up as well as deferred and I would be completely caught up through June and no payment due until July. Well, all those payments were made. Now they are calling me and telling me I'm late and have late payments. They state they don't show this 'agreement' and those payments only paid May's past due! I need legal intervention! Put them out of business!

Capital One has no escape hatch. The customer service people do not understand English. They seem to behave as though they can make rules up as they go along with no recourse. I sent a letter after not being able to get an e-mail through. There has got to be accountability on their part! They raised interest rate, practically tripled it. They claimed they sent a letter to opt out or agree. I never got it. They basically said too bad.

My interest rate suddenly jumped to 17.9% (a near 50% increase after years of on-time payment)! When I called to get an explanation, the 1st time, I was hung up on; and the 2nd time, I was informed (very rudely) that I was sent an "opt out" letter. I never received this mysterious letter, and in the end, I just canceled the card.

I have always paid my bill on time. My rate was upped from 3.99% to 15.9%. I have never been late on a payment and have an outstanding payment history. I can never pay this off. I cannot afford this interest.

I got the "opt out" brochure about the rate increase in February 2009 stating that I must respond by April 17, 2009. I responded on March 20th, 2009 that I wanted to opt out and not have my credit card interest increased from 5.33% to 15.9%. I called customer service on May 11th since I never got a response. The rep said she confirmed they had received my call to opt out in their automated system. I received my statement on June 5th, 2009. My interest rate had increased to 15.9% so I called customer service.

My APR increased in one month, from 6.62 % to 17.90%! I called them and they said there was nothing wrong with my account, and they weren't going against the law. They did it because they could! This is insanity. Now I need to figure out how to pay this off, and close this account!

I have a credit card that I have been paying on. The individuals above have continuously harassed me from 8:30 am to 10:00 pm even on phones that are not me own. It is upsetting the elderly in my home to the point of adverse health conditions. I had agreed to pay my bill and they lied to me about the charges and strong-armed into allowing them to deduct from my checking.

I have had a business card with Capital One for 11 years with a fixed interest rate of 7.9%. I have never been late or missed a payment and my credit score is over 200. My last statement has raised my rate to 17.9% on charges and 24.9% on cash advance! My business is half of what it used to be and just hanging on. I can not afford any increases in and out go (considering bankruptcy).

I have a line of credit with Capital One and also a credit card. My credit rating is 740 and reflects no late payments. In September of 2008, the interest rate on my credit card was raised to over 23%! When I inquired, the customer service person said I had a late payment, which was interesting since I have no late payments reflected on any of my other credit accounts.

I have always paid more than the minimum payment and have never been late on my Capital One credit card. I waited and waited over 18 months to finally get a credit increase. I received the word about 3 years ago that my credit limit would in fact increase to $3500. I charge and pay it off. For years, I've had excellent service. So in 2007, I requested a reduction in the interest rate. It went from about 13% down to 9%. That was okay with me for the time being. I was going to ask again after a year or so for another reduction. June 2009, I noticed that my interest rate had jumped to 19%! I was shocked! I immediately called customer service, receiving a polite person in another country who had no idea why it increased and could do nothing about it. I'm so sick of having to deal with powerless people in other countries for an issue that is as simple as "show me the documentation that justifies this decision"! I was told he couldn't and that the interest rate will stay.

I have had this credit card account for three years now. I always paid two to three weeks before the due date and I either paid way over the minimum amount due or paid the balance off. I, too, received the letter to "opt" out. The letter instructed that I would no longer be able to use the card if I chose to opt out. I would also have to continue to pay off any remaining balance. This is outrageous! I need this card for emergency trips to the mainland because my parents are elderly. Consumers don't need this kind of pressure especially with the economy in jeopardy!

Capital One cancelled my card. There was no balance in this account, with the last payment for over $3,000 was paid to them in full, back in 2007. The credit limit I believe, was about $20,000. When I called them to see why, they stated that Experian Corporation had reported "there has been insufficient pay down of mortgage accounts". We currently pay interest only. We have had various mortgages to buy out each other, and the latest holder is Wells Fargo Bank. We have never missed payments, never been late on any bill, never had a service cutoff, or disconnected, unless myself or my husband cancelled it ourselves. How dare they? Experian's credit report says that our accounts show no negative items, 31 accounts in good standing, and there is only one mortgage holder, and that is with Wells Fargo bank.

Capitol One cancelled my card. There was a zero balance on this account, with the last payment to them was paid in full for over $3000 back in 2007. Credit limit, I believe, was about $20,000. When I called them to see why, they stated that Experian Corporation had reported "there has been insufficient pay down of mortgage accounts". We currently pay interest only. We have had various mortgages to buy out each other and the latest holder is Wells Fargo Bank. We have never missed payments, been late on any bill and the Experian credit report reports that our accounts show no negative items, 31 accounts in good standings and there is only one mortgage holder and that is with Wells Fargo bank. I used the Capitol One credit card for my notary business and travel expenses. It was my intention to use my Capitol One credit card to travel on vacation this July and September 2009. With a zero balance, great credit limit and history, truly this has been most upsetting to me and my family and I am losing sleep and having serious panic attacks based on this letter. They have refused to call me back.

Capital One filed a judgment against me for $2000, stating they were willing to settle before the judgment for considerably less- $1245. After I made payment arrangements prior to the judgment, they took $800 out of my bank account and then said I still owed $1400. They proceeded with the judgment and when I called regarding this matter, Brandon said, "It is what it is." They will do whatever they can that is fully accepted by PA law to recover the judgment, possibly leading to a sheriff's sale. I have to pay a judgment that I thought was settled out of court. I did not protest the lawsuit because I was told it was settled. Now, I am bitter and resentful towards this company. Consumers beware!

Capital One raised my rate from 9.17% to 18.51% in less than 2 months. I paid my bill 2 weeks before due date and much more than the minimum! I am a good customer. When I called them they said they sent me a letter stating that I could refuse to allow them to raise my interest rate but that I could no longer use the card. What kind of customer service is that? What did they do with the 3.56 billion TARP money the government gave them? This is criminal!

I got a notice that my rates were being raised. I cancelled, but then changed my mind a couple of days later. I called back twice (because I didn't believe them the first time) and was assured that it would be active. They even sent a new card that is valid through 2012. When I tried to use it, it was denied. I called the guy from India and he said that once you opt out, there was no going back. I told him about the two representatives who told me it would be active, but he didn't care and just kept on reading his script.

I set payment arrangement with Capital One to catch my truck note up and made the first payment on 5-30-09. Then on June 2, 2009, they called to tell me I need to make another payment of $502 and I just made the payment of $853 and had payment arrangements for the same due on the 3rd of each month of June and July. I have all this in writing from Capital One. They sent me email of the payment arrangements and last night, they sent an email cancelling my arrangements.

I have been an over 10-year customer of Capital One. I submitted my payment last month by check for $14.95, which is my NetZero charge. I was not informed by my bank of any such thing and didn't nothing about it until my next statement. When I tried to rectify they were hostile and demanded payment. My bank faxed them that I had sufficient funds, etc. Capital One did send me a letter saying the insufficient funds charge had been dropped. Today, though 6/4, I had a phone call from Capital One not to apologize, but they are telling me to avoid another late fee and report to the credit bureau to pay now. I refused as they currently have a payment more than what I owe. I asked to cancel my account upon my request but I don't like being threatened.

I have a Capital One Platinum account which just jumped from 11.04% to 17.90% APR. I called Capital One and they advised me the sent out a notice in February 2009 which told how to "opt out" of an APR increase. That is the most ridiculous thing I've ever heard. They are basically stating that if you did not receive such a notice, you have "volunteered" to accept a higher APR. I pay my account on time every month and have always paid more than the minimum required payment. They have no legitimate reason to raise my APR except they are scared about Obama's credit card reform bill. I would like to see a class action law suit filed against Capital One for this underhanded and ill-advised tactic. It will take longer to pay off an account while Capital One enjoys the extra interest dividend their customers have to pay out. This can cause more hardship on the already overburdened American citizen during this time of recession.

I received my Capital One June statement, and it showed an increase from 11.9% to 17.9% in my interest rate. This represents a 50% rate increase! We always pay more than the minimum amount and always before the due date. This was not disputed by Capital One. They claimed to have sent a notice early in the year of the coming increase, but like others who have complained, we did not receive such an announcement. They also told me the "opt-out" window was now closed.

I have excellent credit and have had my Capital One credit card account in good standing since 2003. From May 2009 to June 2009, my rate jumped from 6.9% fixed to 15.9% variable. Ridiculous! I now have to shop for a new credit card. For those of you with excellent credit, I have been able to find some online offers. Of course, I would still read all the fine print/Terms and Agreements. Finance charge increased by $11 in 1 month, and my minimum payment more than doubled.

On October 1, 2008 I placed an order online for merchandise. The company charged it through Google ($312.58). I canceled the order immediately and was given a credit about one month later; however, in the meantime, I e-mailed the Capital One Dispute Center because Google didn't refund my credit card the money. Capital One did a purchase adjustment of $312.58. Capital One also did a transaction rebill for Google and charged back the $312.58 and gave me a credit of $40.42, leaving me a balance of $272.16 to pay for something I didn't even get.

After 20 years with Capital One, no missed payments, and an excellent credit rating, I received a letter on 2/7/09 that my fixed 8.9% APR was jumping to a variable 17.9%. I called to ask why and for the change to be reversed, but was told there was nothing that could be done (because of the current economic conditions). Then on 5/21/09, the day before President Obama signed into law the Credit Card Reform Act, I received a letter from Capital One that the letter that had been sent to me in February informing me of the rate change was sent "in error" and that my rate would remain the same. The change was supposed to have gone into effect on April 1, but did not (which I thought was odd). I pay off my balance in full each month and will continue to do so. I'm sure Capital One will come up with a way to pass along to their customers the costs of implementing the reforms. At the very least I'm sure my annual fee will be increased and I suspect my APR will eventually go up as well.

Wow, they are shafty, they change everything all the time without warning. You can’t even close out your account easily; no one speaks English, no one can ever help you. They should all be thrown in jail for all of the hardships they cause people every day. They tack on annual fees when you signed up for an account that didn’t have one. They change your APR around every 5 minutes. They just plain suck. I have been trying to pay off a debt of $300 for 2 years and I am still fighting it

Capital One has increased their credit card interest rate from 7.9% to 17.9% on balances. I called yesterday and was told there's nothing that can be done. They claim a letter was sent to everyone with an option to opt out of the higher rate. If this is true, who in their right mind wouldn't do it? Type Capital One complaints into Google and you'll see hundreds of complaints since June 1st. Something needs to be done now before more people are hurt by this greedy action.

In August of 2003, someone got a credit card in my name and it is showing on my credit report. I have never owned a credit card nor gave anyone permission to get one in my name. This being on my credit report has stopped me from getting approved for a housing loan.

In October of 2008, we declared Chapter 11 bankruptcy. We tried to reaffirm with Capital One but they took three months to send the agreement so when it arrived to our attorney, we were already two months in arrears on the reaffirmation agreement. We were not able to sign it as we were in breach because they dated the agreement for when they wrote it up, then took two more months to send it on. We were one and a half months behind on our truck payment, paying extra to get it current. Christy called and made arrangements with me to bring the account current by the first of June 2009. Our agreement was for me to pay $1080.

On April 1 2009, I accessed my Capital One online account to make a payment. I noticed that a credit had been applied in the amount of $95.29 on March 28th. As I did not remember making that payment, I checked my bank account to find an NSF fee of $28. I called Capital One to find out why an attempt to debit my bank account had been made and was told that they had spoken to me on March 20th on my home phone and that I had given them permission to do so. I was not even in the state on that date. After explaining this, I asked how they had acquired my bank account information to make a back office transaction and was told that I had made a phone payment on November 1 2008. I had not and could prove that it was made online by accessing my online account. I was told that an investigation would take place and that no further charges or attempts to represent that debit of $95.29 from my bank would be made. I then made a payment larger than $95.29 online and I followed up the phone conversation with a letter.

My interest rate jumped from 7.9% fixed to 17.9% variable from May 2009 to June 2009. I called to tell them that this was unacceptable. Capital One said they mailed a notice of change of terms in April, but I watch this account like a hawk and I never received anything from them. There is nothing via my online account access to indicate a rate change either. They won't reduce the rate. Finance charge increased from $50 to $115 per month.

I asked for my high interest rate to be lowered, and they said not till November. Maybe because I moved last October, I missed a statement due to the mail change and was late with a payment. I am unemployed and have been making payments since, not missing any, not that it matters to them.

My statement is due at or near the end of each month. I've been paying around the first week of the month for over a year via electronic bank transfer through Capital One's website without incident. I make sure I pay the bill well, ahead of any delays that would make it late.

In June 2009, the APR on my amount owed went up from 10.90% to 17.90%. Once I realized that Capital One had increased the APR on my account, I contacted a Capital One representative by phone, and asked them why. The rep stated that they had sent notices out (pertaining to the rate increase) in February. I told her that I had not received a notice, and that I am very appalled by their actions. The rep stated that she could do nothing about it. With that, I requested to speak to a supervisor, and some man spoke to me, telling me the same thing. I have never been late paying my Capital One bill, and always been early paying it.

This # keeps calling all day and into the evening, sometimes 10 or more times a day. The caller ID is unknown and if you do answer, nobody is there. When you call the # back, someone answers as Capitol One and wants your account #. We do not have a Capitol One account and I Google searched the # and there are hundreds of others having the same issue. I am wondering if it is a scam trying to steal identities.

My husband and I carry a balance on a Capital One credit card that had an interest rate of 5.9%. We didn't see the notice that came informing us that as of April 1, 2009 that rate would jump to 15.9%! We could opt out, close the account and pay it off at the lower rate if we did so before that date. We missed that date but called them anyway, were told there was nothing that could be done. Our monthly finance charge has jumped from about $26 to $77 per month. We have excellent credit and never paid late. This to me is a crime and needs to be addressed. How on earth can they get away with this?

Capital One raised my interest rate from 7.17% in May 2009 to 15.9% in June 2009. I too have a good standing payment record and have not used this card for awhile now. I am in the process of trying to pay it off, but it will take some time. I called their service line to request the interest rate be lowered and was told "due to economic conditions" they would not be able to do that.

We have an excellent credit rating, do not leave any balance on credit cards and were promptly approved for a credit card from Capital One. They did not mention it had only a $1000 credit line. That was unfortunate but we could live with it for awhile until they raised it. Month 1: When we had charged $600 and had reached the payment due date, Capital One cut us off from use until the bill was paid. Very embarrassing at the store where we tried to use it. Month 2: Being aware of the procedure, we stopped using the card early, but when the bill came, we were charged $39 for overlimit fee of $27. Obviously, this month we were allowed to go over our limit so they could zap us with additional charges. We cancelled the card immediately.

Capital One raising rates on good people with excellent credit! This is outrageous. I suggest that every Capital One cardholder transfer their balances ASAP and close their accounts with them. I also phoned and asked if they could reduce my now 17.90% interest rate back down to 8.9%, but the woman said she could not at this time and it was an action Capital One has decided to do due to "the economic times". I say, why can't they raise it by 1 point? I could see that happening but 9% raise? They must be really in a crisis if they are doing this to all their good, honest paying, on time customers, I wonder if they did this to President Obama? He must have a Capital One credit card or are they doing this to only the great customers who have no smear on their credit reports?

PayPal overcharged me for merchandise I didn't receive and Capital One charged me $63.99 on top. Capital One is refusing to credit my card. Six months have gone by between my desperate calls to India, Argentina and Philippines, mailing letters, UPS statements, proof I never received merchandise. Capital One said 60 days have passed so the case is closed! They are never on the customer's side. I have no merchandise and I'm out of $63.99 that Capital One refuses to credit me.

I am writing regarding a complaint about the change in terms letter that I received from Capital One bank. In this letter, we are given the option to forgo our current credit card interest rate of a fixed 8.9% APR and choose a variable rate of 17.9%, or closing the account permanently and paying it down at the 8.9% rate. We have been long term customers of Capital One. We have been making our payments, exceeding our payment minimums, and doing all of this in a timely manner.

On 01/20/09, Capital One illegally pulled my TransUnion credit report and put a hard inquiry on my report. I never, ever would go near Capital One because I know of all of their tricks and illegal behavior. I am on all opt-out credit card solicitations. I want this inquiry removed from my TransUnion credit report. Now, I have a permanent credit inquiry from those crooks at Capital One and I never authorized them to pull my credit ever! Even though I'm on opt-out, they still pull these tricks! I want them to delete that inquiry!

I have always liked Capital One credit cards. I had been using mine for paying off a balance, that was back in 2005. But I kept it thinking that I could transfer another balance to it from a card I hated if I got a good transfer rate. I've been waiting patiently. I call once a month to ask about rates. Then I went on vacation (5/09) and came back to a letter saying my card has been suspended and it will be closed 60 days after the date of the letter. I called and said, "Please don't close it. I'll explain the circumstances". The man said there is nothing he can do. I got transferred to his boss. He said that there's nothing he can do and that "you have 10,000 miles to use that were on that card. You better do it quick!". So they canceled my card, then took away the miles I had earned!

I have two Capital One credit cards. One of which I have had for nine years, the other several years. I have never missed a payment or gone over the limit. They just increased my rate on both cards to 17.9% for no reason, giving me no other option but to close the account. I can't believe the government would allow this to happen in this economic downfall. My family and I are barely scraping by! Where's the justice for honest, hard working people who pay their bills on time? Shame on you Capital One! I will never use them again.

Effective July 2, 2009, the interest on purchases and balance transfers made with our Capital One MasterCharge card will increase from a fixed rate of 6.28% to a variable rate of 15.9% (prime plus 12.65%) and the interest on cash advances will increase from a fixed rate of 6.28% to a variable rate of 24.9% (prime plus 21.65%). We have a balance of about $9000 on the card, mostly for vacations. Of course, we are going to opt out and close our account. The prime rate is now 3.25% and certainly can be expected to increase. Capital One is going to lose an excellent customer who was never late.

We have 3 Capital One credit cards. We are long time loyal customers, have made on-time payments for years, and we get hit with substantial interest rate increases during this Great Recession while we all try to survive. And because of their mistakes in lending and other practices, they received bailout Federal money from us the taxpayers. It's the same story as so many other Americans hit by Capital One and other unscrupulous credit card companies. I do not need to reiterate all the details here. Shame on you, Capital One, unethical, and what a "Sham" of a business you are taking advantage of good customers like that just before Federal legislation stops these unfair practices.

I had a Capital One credit card, but decided to cancel the account and get the remaining balance paid off. Even though the account is closed and I can no longer use my card because of this, Capital One insists that I owe a membership fee. I refuse to pay a membership fee on a closed account. This is starting to harm my credit rating.

I have been a Capital One card holder since 2002. I called the first year I had the card to remove the "Annual Fee" from my account and was subsequently advised that it would be removed indefinitely, because I was going to close the account and they wanted to keep my business. I usually do not carry a balance but have recently started my own home based business and now have balances on my two Capital One cards. I noticed the charge on my account on this statement and called to have it removed again. I was told normally they would, but due to economic reasons they are not allowing it anymore even though the operator acknowledges it was common practice.

I paid a credit card bill on 4/3/09 to Capital One through my bank (ePay) under my husband's account and they, in turn, credited my account instead of my husband's. I called with my bank on the line about 4 times already and I have yet to receive a refund. Today is 5/29/09 so it has been over a month and a half waiting on this refund.

I contacted Capital One to make a payment and discuss my interest rate. I researched the credit card interest rate caps and requested a reduction on all three of our Capital One cards based on the maximum allowable rate of 21% in the State of Colorado. I spent over 30 minutes on the phone each time getting a different answer from a different person. Finally, I spoke with Pam and she stated that because their office is located in Virginia area the interest rate cap does not apply. When questioned why that is the case when Capital One is nationwide and I reside in the State of Colorado which has an interest rate of 21%, she had no answer other than someone told her that. I requested that she contact Legal or whomever is above her because I want my interest rate lowered to the maximum allowable rate. She informed me she would call me back either tomorrow or Saturday yet did not verify any contact information until I asked her if she had it and gave her a contact number.

I have a credit card with a $500 limit and the payment protection plan. I became unemployed in July 2008. I tried for 3-4 months to find out how to activate the payment protection from Capital One with no assistance from them. I managed to contact the payment protection company in November and was approved for benefits in December/January.

I, like Dan of Willow Park, TX, on May 21, 2009, received the same letter from Capital One advising they are increasing my interest rate from 8.90% to 17.9%. I, too, have a credit score of 750+, which is considered excellent, and have made all payments on time since the account was set up in 1995 with Capital One. A call to Capital One gave me Tes in India who could barely speak English who told me I had no choice but to opt out. I told her this makes no sense to me - I have been a great customer for over 14 years - I have never been late and have paid off my balance numerous times. My bill is auto paid out of my checking account every month. She informed me that if I opt out, I can no longer pay with auto pay.

Back in the 1980s, we were offered a Capital One card with no yearly fees and an interest rate of 9.9% for Life. In all that time, the interest rate never went up. A couple of months ago, we noticed some unfamiliar charges on our bill. I called the company charging us and found out that my husband had somehow inadvertently signed up for a buying service that was charging us $19.95 a month. I canceled the service and called Capital One about disputing the charges. We did so.

It's the same problem as you all have reported. I contacted the WV State Attorney General. I am hopeful he can stop them from operating in West Virgina.

My understanding is that the new Credit Card Accountability, Responsibility, and Disclosure (CARD) Act of 2009 that was signed by President Obama on May 22, 2009 bans unfair rate increases. One day after the the effective date of the CARD Act, I received notices on two of my credit card accounts that my purchase rate will increase and my penalty APR will increase. I have good standing on both of the accounts in question and have paid on time. I called Capital One and asked why my rates were being increased; the answer was that it was due to "economic times." Doesn't the Card Act ban these increases?

I have been a Capital One Card holder since 1993 with an interest rate of 7.9%. I have never made a late payment in the 16 years that I have any of my credit cards. I always paid my credit cards in full up until the last three years due to starting my own business as an alternative to being unemployed. I always paid the minimum during the past three years, if not more than the minimum and in the past year, I managed to pay off in full a business Capital One card with a hefty debt. The Capital One card that I am complaining about is a personal card with an original interest rate of 7.9% which was hiked up to 17.9%. I owe money on this card but instead of paying off the principal, I will be paying off interest if I can afford the minimum payments.

I recently received a change in my CC terms and called Capital One to acknowledge I would no longer need their service. I was told by a customer rep that I would be "opt out" of my credit card. Several weeks later, I find out that I was not and that Capital One could not change my request, even though I made two requests previously to cancel my card. Capital One has raised my rates regardless of my request. When I asked to speak with someone in the corporate office, they refused to provide me with a phone #. I think this is a form of price slamming and I feel that my rights have been taken hostage.

On Feb. 6, 2009, I received a "special transfer rate" from Capital One at my purchase rate. I transferred $15,000.00. On Feb. 21, ‘09 (15 days later), I received a notice from Capital One concerning interest rate increases stating it will "not affect any special transfer rates". I admit that before that it states "impacts balances transferred at the purchase rate". I have not charged on this card since I paid it off in July ‘07 except for balance transfers. So, if I had known that they were not going to consider this a special transfer rate just 15 days later, I would most certainly have declined the rate increase and paid it off at 4.62%. Why would I not since I do not charge on the card?

Capital One has raised my interest rate without telling me. I was paying 2.9% in January 2009. Then in April of 2009, I noticed my bill was getting higher and I wasn't making any purchases. I have closed the account, but Capital One has now changed my monthly payment from $21.00 per month to $63.00 a month without telling me they were going to change the monthly payment. My limit was $750.00, and I have never gone over this limit, but with the increase in interest, my balance went over the limit. I am only working 5 hours per day, instead of the 9-10 hours I was working. They have done all of this in lieu of the new credit card laws. When I call customer service, it is always a person in India that I speak with. I am not going to be cheated by this company. As a consumer and an American citizen, I refuse to make higher payments, nor will I compensate Capital One for its lawless and unethical practices.

Well on May 23rd, my wife noticed her interest rate jumped up from 13% to 22.9%. She freaked out and immediately called Capital One to find out what happened. They said due to the economic situation, we have to raise your interest rates. They said (Capital One), "Did you not receive the notice in the mail?" And my wife responded, "If I did, we won’t be having this conservation now, would we?" They said (Capital One) there’s nothing we can do. In other words, too late dummy. So my wife closed the card down. Mind you she has never been late, always paid more than the minimum and this is what she gets in return.

On May 21, 2009, I received a notice to inform me my interest rate would be increasing from 14.4% to 24.9%. I have two options, accept the terms or decline them and they will close my account. I don't want to decline them because I am going to buy a house in the next few months, so I don't want that to hit my FICO score. I didn't do anything to justify them increasing my rate. I feel it is retaliation from Obama's Credit Card Bill.

My current rate is 9.28%. I was notified the increase would take me to 17.9%. I have a total line of $6500; balance is approx. $4700 w/ $1800 available. I've been w/ Cap One since 1990. Status is open/never late. I'm not sure what to do. I'd be interested in hearing if anyone found a way to get the hike rescinded.

My interest on my Capital One credit card was raised over 7.00% this month without any notice. When I called and questioned why - after having my account for years and paying more than the monthly amount due and never being late - was it being raised, I was told that due the economic situation and the interest rate being below the national average, they decided to raise the rates on all their accounts.

On February 21, 2009, I ordered a membership from an online website to download music for an annual price of $47.83. On February 22, 2009 (less than 24 hours later), I notified them through their website to cancel my membership. They proceeded to charge my card. I notified Capital One through this website to dispute this charge. I did not hear back, so I called. Capital One sent me a letter dated 03/06/09. Upon receipt, I filled out this letter and returned it on 03/15/09. Capital One's letter stated I had until 03/27/09 to reply or Capital One would recharge my dispute. I then received a letter dated 03/20/09, stating I did not reply and that Capital One was recharging my card.

Just as with other customers, I got the notice telling me that my interest rate was being raised to more than 17%. I pay by automatic online payments and most months, I make more than one payment. I don't have that much of a balance, but I find it absolutely disgusting that they would do this the same day the credit card reforms passed. I will not cancel the card because that harms your credit, but I will pay the balance off before the rate hike takes effect and will not use the card again. So what did they really gain? I feel that I have no back up now when I need credit. No one should pay 17%. That's usury - plain and simple.

I was called the equivalent of stupid by a customer service supervisor. I closed my accounts several weeks ago because I received correspondence that they were increasing my interest rate. At no time was I told that I would lose the ability to make online payments once the accounts were officially closed. I called to complain about that and that's when the above employee told me that the fact this online payment option was restricted was common sense and any fool would have known that. I have closed other credit card accounts and I still have the ability to pay those online. When I stated that, her tone became very demeaning and disdainful. She refused to provide her manager's name and contact information. I think it is horrible that they would eliminate the online payment option since they charge you for paying on the phone. This forces you to either pay to make payments on the telephone or to buy stamps and mail the payments.

This company got hold of my private prepaid cell phone that I only use in emergencies. My kids wanted me to have a phone in case of emergency while traveling etc. I registered it with the Do Not Call Registry in Feb. 2009. I don't use the phone very much. I bought $100 time. I am charged for every call, $1.00, and 10 cents a minute. This company, because of their recorded message from Linda, asking me to call for great Capital One Services, rang up about $20-25 worth of charges against my minutes!

I applied for a card with a fixed rate set for 3 years. I was approved and received the card. Then, a few weeks later, I got a letter saying that the deal was off and my interest rate would increase after one year. That was a year and a half ago. Today, I received a letter that my rate would increase to 22.9%! The only recourse is to close the account. I've never been late in payments. I'm furious.

On May 20, 2009 (the day that congress approved HR 456 and HR 627 concerning unfair practices by credit card companies), I received a letter from Capital One advising they are increasing my interest rate from 8.90% to 17.9%. I have a credit score of 795, which is considered excellent, and have made all payments on time since the account was set up in 2003 with Capital One. A call to Capital One gave me an individual in India, who could barely speak English and did not understand what I was saying. I ended up hanging up and calling back. This second call resulted in a polite conversation with Marcel in Canada, who stated the increase was due to the resultant economy.

I experienced the same interest rate hike to 17%+ as other complainants - in spite of excellent credit and standing in account. Capital One is more of a loan shark than a credit card issuer. It was a "take it or leave us" situation, crooks.

Why would I transfer $20,000 to double my current interest card? I called them only to be transferred from one unhelpful person to another. I transferred to another card but lost out because I had to pay Capital One's interest plus a transfer fee to a new card. Dishonest, cheating company! On another note, I made a $1,000 payment two weeks early that did not count as my monthly payment because I paid too early. Ridiculous!

I got the notice from Capital One the same day as the credit card reforms passed, that they were doubling my interest rate to 17.9%. I've been a flawless customer for several years. I make 2 payments a month and usually pay my entire balance off in under 3 months, though I have rarely ever carried a balance at all. I told them today that under no circumstances will Capital One ever make another cent off me until my interest rate is lowered to what it is and has been for at least 2 years, well under 10%. These dirty rat **, I won't close the account as that would only ping my credit score, but that card will stay locked in my safe until the cows come home. And I'll use it once every 6 months just to keep it active and pay the entire charge the following day so they won't get one single dime! All credit card companies are going to do this stuff in light of the sweeping changes enacted by Congress to get ready, folks. Congress will have to act again to stop these thieves by capping interest rates!

I've been out of work since August of 2008. I have not used the credit card since and at the time, I only owed about $500.00 on it without using the credit card and many times contacted the company of my unemployment. I also made some payments. The bill is now up to over $1,300 due to the company charging me late fees and over the limit fees. How do I stop this? I cannot begin to pay what they have been charging. I'm a student and still unemployed. If they keep doing this, I will not be able to get anything on credit when I do become employed. Help.

I just received one of those letters from Capital One telling me my interest rate as of January is going to basically double. I'm going from 13.9% to 22.9%, which means my $140 payment on each of my 2 Capital One cards will just about double. Question: Where do these companies think we can get an extra $400 a month? No one is getting raises, everything is going up and now they want to get blood from a stone? I try to pay my account on time and early. They just lowered my interest rate a few months ago because of my payment history and now I'm told the economy is in trouble so they have to do this. Excuse me, I know the economy is in trouble and it's because of practices like this! So the government tries to help and the credit card companies now race to raise interest rates while they can before the cut off? Something tells me this is not what the president had in mind.

In 2002 I owned a Capital One credit card and after a change in my financial situation, I tried to pay off and close the account. Fees, late charges, membership fees and interest made it impossible for me to get caught up and attempts to dispute the charges were ignored by Capital One. So I stopped paying when my balance showed $350. I continued to get statements, but never a resolution and eventually my last statement reflected $750 balance. During use of the card, actual purchases were around $300, if that. In March 2007, a judgment was filed against me by a collector Morgan & Pottinger. I believe they purchased the debt although they claim they have been retained to collect the debt. The amount they wanted at that time was $3,200. I missed the court date and not even sure I was served. The only proof of the debt is a statement from Capital One showing a balance of $980.

After 7 years as a loyal customer that always paid on time and with a credit score of 765, I expected to be treated with the respect that my careful credit management deserves. But that did not stop Capital One from sending me an APR increase of 9% over my previous rate of 6.9%. When I called to complain and request a reconsideration based on my record and not on their balance sheet, I was told by some guy in India named Saron (ID **) that no one at Capital One could do anything for me because of rules and regulations?

I want this account information I am submitting investigated. I did not apply for this account. The signature on the original application was fraudulently submitted. I am enclosing a copy of my license to show my signature. Also, this account did not have last name spelled the same as mine. I want a copy of the signature of the original application or any charges that had a signature on them. I am seeking to have this account erased from any records, credit report connecting me to it. I pay my bills and had an excellent credit score until this occurrence. I am submitting a copy of this letter, my signature and ID to Capital One, BBB and all major credit report companies before further action is sought. If there are any additional steps I can take to resolve this problem, your help would be greatly appreciated.

I took out a credit line through Capital One. I paid $50 for it, plus $29 activation fee. They gave me a total of $300 line of credit. After paying for it, my total credit line is $221.00. I had severe money crisis and couldn't make a minimum payment. The fee was so much, then the interest doubled. At that point, I had no way to dig out of it. They turned it over to a collection agency who terrorized me by phone. They even called anyone in my state with the last name and gave them all my personal information. These people were also bombarded day after day with these calls, despite them asking to stop.

After being a customer for 15 years, my interest rate was just increased from 7.9% to 18%. Although I maintain usually a zero balance as I pay off my debts timely, this increase is incomprehensible.

Capital One has been charging me a membership fee of $59 every year. Over the last few years, they removed the fee and said that it would be removed permanently because of being a long-time loyal customer. I noticed this month of May 20, 2009 I looked at my new bill and saw that charge and called Capital One. I spoke to a woman named "Bullet" and explained that I should not be charged that fee. She put me on hold, came back and refused to remove the fee without explanation or a Supervisor's explanation as to why I was being forced to pay this fee. I was told before that this fee should be removed but every year their automated machines charge me. Then when I ask Capital One to remove it, they say they can't! I want this fee removed permanently like they have promised in the past and don't live up to their promise.

I received a notice of rate changes from my current 3.99% to 17.9% effective July 2. What in the world are we to do with these professional crooks? Is there no way out of this? We need a class action response to Capital One hurting customers that pay on time. Where are our elected representatives with this? The fix coming in 2010 is too late.

I received a notice a few months ago informing me that Capital One was increasing my interest rate to 17.9%. As indicated in their notice, I had the option of not using the card in order to keep the interest rate from resetting. I thought about closing the account, but I've had it for a long time and didn't want to take a hit on my credit score by closing it. This evening, I checked my account online and discovered that Capital One charged their annual membership fee to my account and increased my interest rate. I specifically decided to no longer use the card to avoid the increased interest rate. This tactic by Capital One to trigger the increase in the interest rate is clearly underhanded. I plan to contact my state attorney general's office and all federal agencies that oversee credit card issuers.

At the beginning of the year, I received two notices. One said my business account was not being changed. One said my personal account was having an interest rate increase of astronomical proportions if I didn't opt out. The opt out effective date that I accepted was May 11th, 2009. Since then, today, I received a new letter! My business account, with the little $750 limit and perfect credit, is now going to go to 22.9% (23!) if I don't opt out and have that card closed as well. WTH? I opt out of one card and, the same week it is effective, they change their mind on the other card for an even higher percentage than the first was threatened with?

I received a letter on 5/18/09 that stated Capital One Visa has suspended my credit card due to inactivity and did not provide me with any warning prior to doing so. They stated that the other reason they were suspending it was because the interest rate was too low and Capital One wants to raise all outstanding low interest rates before Credit Card Reform Bill goes into effect. My available credit is now less and could potentially have a negative effect on my credit score, skewing my debt-to-credit ratio.

After several years of service and a stellar payment history, Capital One sent me a letter, received the same day the senate passed the bill to rein in excessive credit card rate increases, informing me they were raising my rate as of July 2, 2009 from a fixed 7.9% to a variable 17.9% - more than a 100% rate increase! Is this legal?!

I have been a Capital One customer since 2003. I've always kept my account in good standing. Today, I got a letter stating that effective July 2, my APR will be increased from 8.3% to 17.9%. I called to complain and talked to some lame supervisor who gave me the same excuses that were in the letter. The increase was due to "the challenging economic environment". I was told my only two options were to suck it up and live with the increased APR or opt out which means closing my account, locking in my current lower APR and paying off the balance.

Capital One credit card sent me a notification on 5/18/09 that my interest rate will be changing from 8.9% to 17.9% effective 8/2/09. I have been a customer for 11 years and have never been late on any payment. I was told this was sent to 24 million of their 53 to 54 million customers. They advised me that 8 out of 10 credit card companies were doing the same thing to make up for their losses and there was no way to negotiate my rate. I feel that is it unfair for the consumers to have to pay for the corporate losses. We work hard to keep our credit in good standing and we are still affected when we pay our bills on time. I believe doubling my interest rate to pay for their losses is ridiculous. They shouldn't be able to get away with it.

I have an interest rate of 5.77% and was informed starting August the rate will increase to 24%. This is triple my rate. I have called and asked if any way they could come up with a much better and lower rate; it was a company decision. I was under the impression the government passed a law that banks cannot raise the rate that high.

My fiancee went to Europe (Italy), so I called Capital One to inform them that she would be using my other card while there. My girl used the card for a couple of cash advances. That was perfectly fine. Since then I have had a recurring fee charged to my card for these advances. They send me a bill and I pay it in full. When I called to discuss the issue with someone, I immediately get transferred to India. They tell me that because I used the card again before they received the payment, the debt is not settled so the finance charge continues.

Like others, I just received my letter informing me that my rates will double in July. I have had my Capital One card for 10 or 15 years, and it was supposed to be a "lifetime" 9.9% card. Honestly folks, I have an 822 credit score and my wife's is 840, and they have the nerve to do this? This rate is for deadbeats, not me. They have turned into the very pillagers that their commercials parody. At least we won't have to watch those anymore, I'll bet. I used to really like my Capital One card. I have a few bucks on it, and I will cut it up next month. I, too, hope they go under.

I had a $200 credit limit card that was closed in 2002. Now in 2009, they're claiming there was a balance on the card and that I now owe them $1,600. They apparently sent it to collections without sending me a bill of any type for nearly eight years, nor any notice. Consequences: a scuff on my credit report and a large bill with my name on it, all from a $200 limit card.

I have had my Capital One account for about 10 years at 8.9% financing. On 5/18/09, I got a notice of changes to my account effective July 2, 2009. My APR is going to be 17.9%. I have never been late with a payment, and I have usually paid more than the minimum amount. I can close my account and pay down my balance at my existing terms. I will not be able to reopen my account. I called and they told me it was a business decision and if I paid on time for 12 months, they would lower my rate to a flat rate (which they would not tell me what that was). I always have paid my payments on time. Any advice?

Capital one increased my APR from 7.99% to 17.9%. I have been current on my payments and never late. I can't understand why a financial institution wants to penalize their customers who have good credit and actually pay their bills on time. Aren't people such as these exactly the type of customers Capital One needs more of in order to survive? I don't understand why my tax money goes to bail out these clowns and the thanks I get is a higher interest rate. Just more reason not to trust the financial institutions of this county. Boycott Capital One! Cancel your accounts.

I have been a Capital One cardholder for a few years. It was supposed to be a fixed 4.9%, forever, I thought. Well I just received noticed my account was going from 4.9% to 13.9%. When I called, they told me the whole amount would be raised to 13.9%. Basically, they told me they could do whatever they wanted. That was in small print. I told them I could see changing my rate on new purchases but it wasn't right they they would raise it on my amount I have now. I purchased with the idea of 4.99% which I have had for at least 4 years. They only read form letter. Again they said too bad, they could do whatever they wanted. Thanks, Capital One.

I received a letter stating my credit card limit is being reduced from $5,000 to $500 due to non-use. I phoned and was basically told too bad we are freeing up funds and reducing lines, too bad if it impacts your credit line as we will not do anything about it. I do not have a balance and have never been late. I thought using credit cards wisely was a good thing. Reduced credit lines impact FICO scores which impact other lines of credit.

I have gotten a notice in the mail that Capital One is raising my APR from 11.28% up to 17.9% as of July 2, 2009. I am not at default. As a matter of fact, I have an account balance of $0.00 right now. They are giving me the option to opt out by closing out my account. I thought Obama was going to fix them from doing such things to people in such bad times that we are in. I don't see how anyone can even try to get a better credit rating with them doing this to us. I think we are all going to have to pay for everyone else’s default.

These people are nothing more than thieves. I have been paying the account on time except last month I paid 3 days late. They charged the $39 fee. I made a $60 payment, but the next day they charged me $39 over the limit fee and the $39 annual fee. When I called them, the first guy said he could waive the late fee. I asked that the over the limit fee should be waived as well he transferred me to his supervisor. After a 10-minute BS session, he told me he could only waive half of the late fee. When I told him the other guy was willing to waive all of late fee, his response was "That's all I am going to do." His supervisor was even less helpful.

I opened a Capital One card a little over a month ago, mainly to be used for travel as they have no transaction charge for foreign exchange. I used the card to close to my limit in the first month and paid it off in sets (both before the statement date), one for $400 1 week prior to my travel and one for the balance 1 day prior to my travel. Both payments went through my checking account without problem and Capital One even acknowledged they received both payments. However, they put my account on hold "for 10 days" because it was a new account. The first payment went through, and they did not put that on hold, so it was really only the second payment that they put on hold because it was a "large amount," - under $2000. I called and discussed the issue with three different people, with no help whatsoever. I had even called 3 days prior to inform them that I was traveling abroad soon and need my card to be active for the trip. However, they said there was nothing they could do, the payment would be "on hold for 10 days."

I called Capital One last year and requested that they decline my card if I went over my limit in order to avoid the $39 over limit fees. I argued that their practice of charging $39 fee for letting me go slightly (sometimes pennies) over my limit was unfair. They said it was their practice to decline cards when they went over the limit but due to "gas station" purchases where the card is approved for a fixed amount, then it can vary. So, I stopped buying gas on Capital One at the end of the billing cycle. That did not stop. So, I stopped buying gas on Capital One, period. I still get over the limit fees all the time. I think that these practices are in poor taste and deceitful, especially taking advantage during recession and when banks are getting bailed out by taxpayers. The thanks we get is to get gouged even more.

I received a pre-approval for a Capital One credit card. Since I was pre-approved for this card, I applied online for it. Capital One then sent me an email that even though I was preapproved for this card, they are going to deny me the card. How long will these credit card companies be allowed to send these applications out and hurt the American consumer's credit?

I had a Capital One credit card with a $2000 limit. I rarely used the card because their interest rate was very high and more than 3 times higher than my M/C through BOA. In the spring of 2008, I received a call from their Marketing Dept. asking me why I wasn't using their card. I explained the interest rate problem. They told me that they would lower my rates immediately if I used the card. So I did, in an effort of building up a better credit report. To my dismay, when I received my bill, they were still charging me the higher rate. I phoned them and was told that the credits would show up on the next statement, so I paid my bill and continued to use the card.

I just opened an account with Capital One in April. I made my payment early to avoid finance charges. I just found out today that they are "holding the funds" until I verify my checking account. I made the payment two weeks ago and the funds cleared my checking account immediately. It's a lie! They are holding the funds to charge me the finance charges. I didn't verify my checking because there is no point. This sounds really shady. Is this even legal?

I have several accounts with Capital One. I keep my balances low, as well as my limits on each card. I have two business accounts with Capital. When I moved 2 years ago on April 20th, 2007, I began updating my monthly statements and notifying them to change my address to the new address. Capital One did not update my accounts until June 2007. Recently, on April 30th, I received a call from Jessica (Capital One Fraud), to ask me if I was writing Business Preferred Checks on my account ending **. I stated to them I have never used any checks to any of my credit card accounts, and have not recently used them. Jessica informed me that I had two checks come through from a Bank of America in Atlanta & Miami, FL (1 day apart). This person was writing $1,800/ $2,500/ $3,000 in amounts on these checks.

It turns out Capital One customer service rep gave me incorrect information last night. I spoke to two managers. Here is the current story: I guess several months ago my payment (paying off balance in full) was received one day late (my bank made electronic transfer on 3/27, they got it on 3/28). So, there was an outstanding balance for less than 24 hours. For that, I was assessed hefty finance charge going back the entire month (not the one day only that it was late). In addition, the policy is that the "grace period" is then "reset" and it takes two months to "go back to zero" (where no finance charges are accrued). So, even though I had no unpaid balance (except for one day), I was actually assessed finance charges for two months in a row! Again, I am a customer who pays off my balances in full every month almost always on time. Charges were refunded and I am going to get another card. It seems highly unethical to me to charge finance charges on balances after they have already been paid!

I received a courtesy call from Denise at 8:30 am, today (Monday), saying that my credit line had been reduced from $5,000 to $600 on my credit card account. The account was paid off with a current balance of $256.41 that will be paid off in full at the end of the billing cycle. They couldn't give me a reason why, so the only thing that I could attribute it to is that due to a rate modification negotiation on my home mortgage, my credit score has been destroyed. She didn't care that the new credit limit was so low that the card is now not worth keeping - therefore, I won't.

Wow! Please be warned about Capital One's policy changes, potentially resulting in finance charges even if you pay off your complete balance listed on your statement on time. My March 2009 and April 2009 statements reflect the new policy. I must admit, I just noticed the finance charges on those statements today. I pay off my balances in full each month almost always well before the due date, so I rarely look at the finance charge section. When I noticed finance charges the last two months, I called and spoke to a very nice "Betty". She explained that it is no longer enough to simply pay off the balance on the statement. Apparently, it is now the responsibility of the customer to call the day they plan to make the payment to see what the "pay off" amount is (which is likely more than the statement balance). Otherwise, finance charges of, in my case, 9.67% are assessed.

During the period of March 18-22, 2009, there were a total of 24 phone calls from 888-748-4956 to our home phone number for an individual we do not know. There were many more calls before then but we did not record them. We asked them 3 or 4 different times to quit calling us to no avail. We have the dates and times the phone calls were made. We finally had to be very assertive and threaten to file a complaint before they stopped.

I decided to cancel my Capital One credit card and use two different cards issued by the local bank. I called in February to cancel. I had no balance, got a bill in April for $99. I called to report fraud. I could hardly understand the gentleman I was speaking to. I got a letter today saying I owe $366 and the result of the inquiry is that I owe the money. I don't know what else to do other than sue them for harassment.

I was sent a letter saying they were going to raise my credit card rate from 4.99% to 13.99% if I did not choose to close my card by April 15, 2009. I made several calls and then closed my card with a representative on the phone. They even offered me a lower rate for 1 year at 3.99% if I wanted not to close my account. I declined the offer and closed my account and then they had someone come on the line to verify that I did close the account. Now they are saying they have no record of any of my calls and since I did not use their automated system - my rate had been raised to the 13.99%. They refuse to send me the notes in my account and just keep saying that because I did not opt out, there was nothing that they could do. I did call and opt out. Unfortunately, I have no proof as they never sent me any confirmation. I see by the complaints this is not unusual for them.

Capital service was very crappy. The rep did not know what he was doing. I asked him to send me a card out too because I lost my card. He ended up saying, "I wasn't able to do that because of a hold on your account." I have never been late on this account. The whole time, he was reading from the wrong account.

I disputed a charge on my card. They made an "administrative error" and closed my husband's account rather than researching the disputed charge on my account. They told me I would need to dispute the charge again, so I did. Nothing was done. I disputed the charge a third time, received a letter stating that the amount would be temporarily credited to my account - it never was credited. I called again and was told that I would be credited the amount and that it would show on my statement for the next billing cycle. Also they said 2 letters were sent out stating that I would be credited the amount. I never received the letters or the credit.

I made a stop at the Capital One Bank on Mott Ave. Far Rockaway to use their ATM machine. I am not a customer but the bank cards it accepts were posted. The minute the card was inserted, it was pulled into the ATM and was taken. I immediately went inside to try to get help. A young man from the customer service desk came out, looked and said well, something must have been wrong with my card. He was informed that was not the case. He then said the machine would destroy the card and there was nothing he could do. I went home right away and called my bank’s customer service and had the card blocked right away.

I keep getting called over and over about a Dirk, somebody that I'm guessing they are trying to collect money from. They are calling my work number, which happens to be an emergency line with their autodialer. The number is masked and comes up private. It's most likely voice over IP anyway. I've asked them 3 times to correct this, and whether it’s a lack of understanding of the English language or whatever, I cannot make them stop. The FTC will not act against this without a phone number. All I know is that they are calling for Capital One. Consequences: lost sleep and a lot of frustration.

They stated a payment deferment and then did not honor it. I have been unemployed since January and have been in constant contact with Cap One. I sent letters, faxes and talked with numerous people. Until the unemployment, I have made all payments on time. In my letters, I requested Cap One contact me to work out payments, reduce interest rate or anything that could help me during the economic hardship. They never responded. I did get deferment in March, but only after I was forced to make a February payment, which was difficult, given the amount of unemployment benefits I receive.

I recently made an inquiry to Capital One in regards to having them possibly lower my 19.80% interest rate. They responded to my email by informing me that "Currently, it's our policy not to lower annual percentage rates (APRs) so we're unable to grant your request." It continues, much to my amazement and shock as follows: "Your account is closed and will be reported to the credit bureaus as closed within 30 days." They closed my account for no other reason than my asking to have my APR lowered! This is unreal. Consequence: loss of credit score standing due to elimination of available credit.

I recently applied for a Capital One Visa Card online. I was turned down and was told I would receive a letter explaining why. The letter stated that they had not even looked at my credit rating (which is excellent) but turned me down because of the area in which I live. This is total discrimination! There was no damage done. I have a Bank of America card and don't really need Capital One. If they offered me 0% for two years, I wouldn't take their card now.

While trying to rebuild my credit, I was offered a Capital One credit card with a limit of $500, which I maintained for several years and did not "charge it up." As my financial situation became worse, I was only able to make the minimum payment and the fees, interest, late charges, etc. just started stacking up. Every time I called to "fix" the situation and try to figure out how to pay it off, I was given the run-around. It was clear to me that Capital One had no intention of "helping" me to pay it off in a timely manner.

We recently surrendered a car after the interest rate and terms were changed while in our loan. We are currently going through a debt consolidation process and working to pay off these debts. We have been receiving calls from Joe stating that there would be a judgment issued against us both (as we are both on the account) for the remaining balance. He talked my husband (just my husband) into making a payment arrangement. After consulting with our attorney, I (myself) called and cancelled the payment. Joe stated that I would see the payment cancelled by 9:00 that night. Gee, a few weeks later, we see that the money has been drafted from our account.

I accepted an offer of a healthcare loan from Capital One with a 0% interest rate for 18 months. Knowing how these rates work, I made sure I would have this paid off in 17 months. Towards the end of the loan, I noticed when I went online that the automatic payments I had scheduled at the beginning of the loan no longer showed as pending payments. Of course I worried that this was their way of of breaking the agreement to make payments every month, so I went in and scheduled the current month payment and called them to verify that the payment would be made. Trying to find a customer service representative that speaks English as a first language was not easy.

Bad credit rating. Never been 30 days late! Originally, I had a car loan with North Fork Bank which Capital One took over. The payment due is on the 6th, grace period on the 16th. Capital One will call constantly by the 10th and tell you you're late. They charge all kinds of late fees, interest and report delinquencies to the agencies even if you're not 30 days late. Now I have a bad credit rating and have never been late according to my original loan. I will never ever do business with Capital One again.

I have told the telemarketers several times that I am not interested in getting a Capital One credit card and requested them not to phone again. But in the last four days, they have called at least once a day. On Saturday, they called twice. One call with a refusal should be all that is required to stop the calls, but they do not take the number out of the auto dialer so I keep getting the calls. I am going to report this intrusion and lack of compliance to the CRTC.

I received notice that my credit limit was being reduced from $5,000 to $500. Reasons given were: (1) Insufficient funds to pay down account. Not true. There is zero balance on the account and (2) proportion of Capital One account balance too high. Not true. No balance. My issues are: (1) I have never been late (per credit agencies), (2) I have no balance, and (3) have done nothing wrong. Instead, I reduce my debt and now am being punished with a lower line which equated to lower FICO score, which reduces my ability to get credit and increases my rate.

I am the sister of Robb **. To start, my brother lost his house to foreclosure last year and also subsequently defaulted on his Capital One bank card for $1,293.63. On March 21, 2009, an unidentified white male came banging on my door to issue me a summons to court for my brother's debt. My brother, due to the fact that he lost his house already and is now looking for work, is no longer even living here in AZ now for the past year. I told the defendant that he doesn't live here. Now April 25th, I have more unidentified white males banging on my door in the morning and at night from these Capital One/Jerold Kaplan Law Office people. I do not know what they want from me. I am a woman living alone, going to work and now being harassed on the weekends with strange white men looking in my windows and waiving court papers in my face.

I have a Capital One card and always make the minimum payment every month. I never skip it. My credit limit is over by $181. Today, I got a letter in the mail saying that the account went to collections. Is this fair? I never skip the payment. How can they do this?

This credit card company raised my interest rate to close to 25% with no warning or notification in January 2009. Other credit cards did not use this tactic since the economic crisis.

I called to close my account after I received a letter that was not certified mailed to my home. I was told by this letter to close my account by April 17, 2009 or my interest rate on my account would go up to 15.5%. But I didn't receive the letter until after that date due to various reasons. I have always paid my credit card on time and had been with this credit card company for 10 plus years. I spoke to 4 different people asking that since I was a good customer, if they would allow me to continue to close my account and get my interest rate of 5.5% to remain unchanged since the letter didn't reach me by certified mail. They told me no and that my credit card interest would go up to 15.5%. Kim was the last person I spoke with and I asked to speak with her boss. She wouldn't allow me to speak with him. I did get a first name, but that is all I could get out of her.

As the 0% interest rate on my credit card was coming to an end, I tried finding a replacement card and looked into Capital One. I have had good experiences with them on a High Yield Account have had with them for a few years and decided to apply for their card, in spite of the number of complaints I saw on the web. Capital One offers 3 or 4 different cards depending on one's credit history. Since mine is good, I chose the World Card (their best).

I had four Capital One credit cards, none over $1,200 credit limit. I paid them all off three times proving I was a good customer. I lost my job, and it took four months to find another Capital One who still wanted their payments would not listen. I then got pregnant and had to be on bed rest for 8 months. They still wanted payments and put over the credit limit fees on my cards. I tried to call and explain what happened, but to no avail.

I avoided using this card, because they always seem to be able to charge late fees. I would send my payment 2 weeks before the due date, and my payment is always posted one day past the due date. Now I am paying it online through my bank, so they can't pull it anymore. It got so ridiculous that I owed $10 and they kept managing to string out several more payments just by charging me their $39 late fees on a balance that was less than the fee! I am convinced it was a ploy to keep costing me money. I finally had to pay it over the phone with them, so they couldn't charge me the $39 on my measly little balance.

This company operates in a way that can only be called criminal. After several years of using their card, charging typically $1,000/month and paying it off regularly, they raised my rate from 4.6% to 24.7% (I guess their executives are taking home enough billion dollar bonuses, yet)! I wrote to their president, sending in my final payment, my card with a hole punched in it and a cover letter. They responded by asserting they've closed my account. Then today, I get a letter and a new credit card (with the same number)! What will make these vermin just go away and die?!

It began in September 2008 when my fiance and I applied for a mortgage. There was Capital One credit card on my credit report that I knew absolutely nothing about. When I called Capital One to find out information about it, I was treated absolutely horrible and was unable to obtain any info since I could not provide them with the security code on the back of the card (how could I when I have never seen the card or even knew it existed?). When that call was unsuccessful, I tried back a few days later. I was able to put a freeze on the account and requested copies of the past bills be sent to me. Over a month later, I still had not received the bills and decided to send them a letter which outlined the entire situation. The letter also provided Capital One with my current address and phone number. About 10-15 days later, I received the past bills I had requested in the letter.

I got their 0% balance transfer for life of the loan. I checked here first - smart woman I am. I saw the deal was bunk. I called them to complain that they would bait and switch by sending out checks that say one thing then raise the interest after. Jennifer told me if I did a balance transfer by April 24th, they would honor the 0% for life of loan. I called back today to do a balance transfer, and Amber told me that what Jennifer had told me was misinformation and she would not authorize the balance transfer. This company is full of crap, and I will keep the account open so that it doesn't affect my credit but won't be contributing a dime to this card. This company is more frustration than its worth. Thank you for your "$5,000 no interest for a year" loan. I've paid it off without paying you a dime in interest and won't be using you further.

I have a Capital One credit card with an introductory 0% interest rate. I make all my payments on time (early), have never gone over my credit limit and have excellent credit. I was completely surprised one day when I logged on to my account and saw that it was "past due." I had made the payment 2 weeks prior. Here is the thing, I made my payment on 3/11/09 for more than the minimum payment and my payment was not due until 4/6/09. When I called Capital One, they stated that I paid my bill "too early" because the new statement date began on 3/12/09 and they applied my payment towards my previous statement (which I had already paid). They told me that if I had waited one day to make my payment, there would be no issue.

I have never defaulted. I have never been late with one single payment. Yet I, along with thousands of other Capital One customers, received a recent mailing containing a Change of Terms(?) notice, indicating that my APR is being increased to twice the current rate. What really bothers me most about this is that when this has happened in the past, the new APR has been applied only to new purchases, not to the existing balance. However, in this case, you are applying the higher APR to all past purchases that have not been completely paid off. Prior purchases should continue to qualify for the APR that was in effect at the time of the purchase. Luckily, I have under $500 to pay off in 2 months. I pity those folks who have thousands charged up.