Capital One Reviews

In October 2008, I closed my account with Capital One, paid them in full and was told that our business was done. My brother Steven who is a Harvard Law grad was sitting right next to me when that statement was made. I was extremely happy that I would never have any dealings with this company ever again. I was assured by two people that we were paid in full and the account was closed. Thank God. Now eight months later, I am trying to buy a home. Guess what. The bank I am working with informed me that I have delinquent balances showing up for Capital One numerous times in the last year. How could that be when I had closed my account almost a year ago? Big surprise, Capital One figured out a way to continue to make my life miserable.

Capital One advertised a 0% interest free balance transfer. I transferred $1,500 to my existing Capital One account to take advantage of this offer. The initial fee was 3%, or $45.00, for this transfer. For the following two months, I noticed that I was charged additional finance charges in the amounts of $7.78 and $18.00. Although, I paid, in full, my additional transactions went beyond the $1,500 before the due date. I asked about these finance charges and was told by Capital One that whenever I made a payment, some money went toward the $1,500 amount, some for a finance fee and some to the additional transaction amount.

I tried getting a loan for my home. I was in a flood, and my home was a total loss, and they told I owe Capital One $1,400. I do not have any card with Capital One. They have me turned over to a collection company, and this has affected my loan application.

I have been a Capital One customer for 4 years. Never late and always have paid over the minimum amount. This month, the interest rate is 17.9%. Last month, the interest rate was 7.1%. When I called the toll-free number, I informed the person who answered that I could barely understand her and she sounded like she was under water. She tried to speak up and then I asked her location, Asia. Outsourcing to another country makes it so difficult to even ask any questions. Extremely frustrating. The interest on the balance went from $80.00 one month to over $200.00 the next month. I cannot retire as soon as I had planned.

We did a balance transfer for a fixed rate until the balance was paid off. Our rate was raised from 6.99% to 15.9% for no apparent reason. When we called Capital One, we were told that the rate could be raised because it was done as a purchase rate. We have not made any purchases on the account. It was a balance transfer not a purchase.

Capitol One collections has been calling my house for over a year to speak to somebody named "Feliciano" who has defaulted on his credit account. I have told them numerous times that they have the wrong number and asked that my number be removed from their files but that only stops them from calling temporarily. They call back approximately every 2 to 3 months and will call my house 3 to 5 times a day.

We've always paid on time, have a 740+ credit score and they changed our rate from 9.9% to 17.9%. I called to find out why and to have it adjusted back and was told that it was because of the economy and that all cardholders were raised to this rate. I talked to a supervisor who simply parroted what the phone rep said. Now, we're trying to see where we can transfer the balance for a better rate.

I have been a credit card holder of Capital One for many years with an excellent record, paying on time. My credit score is well over 700 without any late accounts. My June statement states that my purchase interest rate has increased to 17.90% without explanation. It was 8.9%. I called Capital One and they gave the same explanation that they are giving to everyone. Due to the financial times and that it has nothing to do with my personal record. I asked, “If that is true, why I was offered a zero interest rate on a new capital one card for my business?" The rep disconnected me. Great service!

Capital One took my interest rate on my balance and raised it from 7.66% to 16.75% from the May to June statement. The rep I called said we were sent a letter in February stating the changes taking place on May the 17th of 2009. We did not get a letter. Our minimum payment went from $50 a month to $82 a month and there was nothing we could do. There were no offers out there to lower the interest rate for us. We had never been late on any payments and had been with them for a long time. We were living hand to mouth as it was because my husband is on disability and I am on unemployment and it is getting ready to run out. The extra $32 is coming out of our grocery bill and his medication.

I signed up for a new account due to being upset about Citi Card allowing an unauthorized charge to my account and refusing to handle it properly until I reported to the comptroller's office. Everything was fine until I received a "blocked phone call" about 3 weeks later asking that I enter my birth date. I knew that was not right; I'd already given it when I applied.

We were behind 1 payment. We then contacted CCCS to settle our credit card debts, and we eventually paid them off. But with that 1 late payment before we consolidated with CCCS, our credit score is still low. Can anything be done to help us?

I was behind on car payments. I initiated the call and called them the end of April and asked, what can I do to be completely caught up? After an hour on the phone, they said I needed to make payments in the amount of $368 bi-weekly for April and May. By doing this, it was a catch up as well as deferred and I would be completely caught up through June and no payment due until July. Well, all those payments were made. Now they are calling me and telling me I'm late and have late payments. They state they don't show this 'agreement' and those payments only paid May's past due! I need legal intervention! Put them out of business!

Capital One has no escape hatch. The customer service people do not understand English. They seem to behave as though they can make rules up as they go along with no recourse. I sent a letter after not being able to get an e-mail through. There has got to be accountability on their part! They raised interest rate, practically tripled it. They claimed they sent a letter to opt out or agree. I never got it. They basically said too bad.

My interest rate suddenly jumped to 17.9% (a near 50% increase after years of on-time payment)! When I called to get an explanation, the 1st time, I was hung up on; and the 2nd time, I was informed (very rudely) that I was sent an "opt out" letter. I never received this mysterious letter, and in the end, I just canceled the card.

I have always paid my bill on time. My rate was upped from 3.99% to 15.9%. I have never been late on a payment and have an outstanding payment history. I can never pay this off. I cannot afford this interest.

I got the "opt out" brochure about the rate increase in February 2009 stating that I must respond by April 17, 2009. I responded on March 20th, 2009 that I wanted to opt out and not have my credit card interest increased from 5.33% to 15.9%. I called customer service on May 11th since I never got a response. The rep said she confirmed they had received my call to opt out in their automated system. I received my statement on June 5th, 2009. My interest rate had increased to 15.9% so I called customer service.

My APR increased in one month, from 6.62 % to 17.90%! I called them and they said there was nothing wrong with my account, and they weren't going against the law. They did it because they could! This is insanity. Now I need to figure out how to pay this off, and close this account!

I have a credit card that I have been paying on. The individuals above have continuously harassed me from 8:30 am to 10:00 pm even on phones that are not me own. It is upsetting the elderly in my home to the point of adverse health conditions. I had agreed to pay my bill and they lied to me about the charges and strong-armed into allowing them to deduct from my checking.

I have had a business card with Capital One for 11 years with a fixed interest rate of 7.9%. I have never been late or missed a payment and my credit score is over 200. My last statement has raised my rate to 17.9% on charges and 24.9% on cash advance! My business is half of what it used to be and just hanging on. I can not afford any increases in and out go (considering bankruptcy).

I have a line of credit with Capital One and also a credit card. My credit rating is 740 and reflects no late payments. In September of 2008, the interest rate on my credit card was raised to over 23%! When I inquired, the customer service person said I had a late payment, which was interesting since I have no late payments reflected on any of my other credit accounts.

I have always paid more than the minimum payment and have never been late on my Capital One credit card. I waited and waited over 18 months to finally get a credit increase. I received the word about 3 years ago that my credit limit would in fact increase to $3500. I charge and pay it off. For years, I've had excellent service. So in 2007, I requested a reduction in the interest rate. It went from about 13% down to 9%. That was okay with me for the time being. I was going to ask again after a year or so for another reduction. June 2009, I noticed that my interest rate had jumped to 19%! I was shocked! I immediately called customer service, receiving a polite person in another country who had no idea why it increased and could do nothing about it. I'm so sick of having to deal with powerless people in other countries for an issue that is as simple as "show me the documentation that justifies this decision"! I was told he couldn't and that the interest rate will stay.

I have had this credit card account for three years now. I always paid two to three weeks before the due date and I either paid way over the minimum amount due or paid the balance off. I, too, received the letter to "opt" out. The letter instructed that I would no longer be able to use the card if I chose to opt out. I would also have to continue to pay off any remaining balance. This is outrageous! I need this card for emergency trips to the mainland because my parents are elderly. Consumers don't need this kind of pressure especially with the economy in jeopardy!

Capital One cancelled my card. There was no balance in this account, with the last payment for over $3,000 was paid to them in full, back in 2007. The credit limit I believe, was about $20,000. When I called them to see why, they stated that Experian Corporation had reported "there has been insufficient pay down of mortgage accounts". We currently pay interest only. We have had various mortgages to buy out each other, and the latest holder is Wells Fargo Bank. We have never missed payments, never been late on any bill, never had a service cutoff, or disconnected, unless myself or my husband cancelled it ourselves. How dare they? Experian's credit report says that our accounts show no negative items, 31 accounts in good standing, and there is only one mortgage holder, and that is with Wells Fargo bank.

Capitol One cancelled my card. There was a zero balance on this account, with the last payment to them was paid in full for over $3000 back in 2007. Credit limit, I believe, was about $20,000. When I called them to see why, they stated that Experian Corporation had reported "there has been insufficient pay down of mortgage accounts". We currently pay interest only. We have had various mortgages to buy out each other and the latest holder is Wells Fargo Bank. We have never missed payments, been late on any bill and the Experian credit report reports that our accounts show no negative items, 31 accounts in good standings and there is only one mortgage holder and that is with Wells Fargo bank. I used the Capitol One credit card for my notary business and travel expenses. It was my intention to use my Capitol One credit card to travel on vacation this July and September 2009. With a zero balance, great credit limit and history, truly this has been most upsetting to me and my family and I am losing sleep and having serious panic attacks based on this letter. They have refused to call me back.

Capital One filed a judgment against me for $2000, stating they were willing to settle before the judgment for considerably less- $1245. After I made payment arrangements prior to the judgment, they took $800 out of my bank account and then said I still owed $1400. They proceeded with the judgment and when I called regarding this matter, Brandon said, "It is what it is." They will do whatever they can that is fully accepted by PA law to recover the judgment, possibly leading to a sheriff's sale. I have to pay a judgment that I thought was settled out of court. I did not protest the lawsuit because I was told it was settled. Now, I am bitter and resentful towards this company. Consumers beware!

Capital One raised my rate from 9.17% to 18.51% in less than 2 months. I paid my bill 2 weeks before due date and much more than the minimum! I am a good customer. When I called them they said they sent me a letter stating that I could refuse to allow them to raise my interest rate but that I could no longer use the card. What kind of customer service is that? What did they do with the 3.56 billion TARP money the government gave them? This is criminal!

I got a notice that my rates were being raised. I cancelled, but then changed my mind a couple of days later. I called back twice (because I didn't believe them the first time) and was assured that it would be active. They even sent a new card that is valid through 2012. When I tried to use it, it was denied. I called the guy from India and he said that once you opt out, there was no going back. I told him about the two representatives who told me it would be active, but he didn't care and just kept on reading his script.

I set payment arrangement with Capital One to catch my truck note up and made the first payment on 5-30-09. Then on June 2, 2009, they called to tell me I need to make another payment of $502 and I just made the payment of $853 and had payment arrangements for the same due on the 3rd of each month of June and July. I have all this in writing from Capital One. They sent me email of the payment arrangements and last night, they sent an email cancelling my arrangements.

I have been an over 10-year customer of Capital One. I submitted my payment last month by check for $14.95, which is my NetZero charge. I was not informed by my bank of any such thing and didn't nothing about it until my next statement. When I tried to rectify they were hostile and demanded payment. My bank faxed them that I had sufficient funds, etc. Capital One did send me a letter saying the insufficient funds charge had been dropped. Today, though 6/4, I had a phone call from Capital One not to apologize, but they are telling me to avoid another late fee and report to the credit bureau to pay now. I refused as they currently have a payment more than what I owe. I asked to cancel my account upon my request but I don't like being threatened.

I have a Capital One Platinum account which just jumped from 11.04% to 17.90% APR. I called Capital One and they advised me the sent out a notice in February 2009 which told how to "opt out" of an APR increase. That is the most ridiculous thing I've ever heard. They are basically stating that if you did not receive such a notice, you have "volunteered" to accept a higher APR. I pay my account on time every month and have always paid more than the minimum required payment. They have no legitimate reason to raise my APR except they are scared about Obama's credit card reform bill. I would like to see a class action law suit filed against Capital One for this underhanded and ill-advised tactic. It will take longer to pay off an account while Capital One enjoys the extra interest dividend their customers have to pay out. This can cause more hardship on the already overburdened American citizen during this time of recession.

I received my Capital One June statement, and it showed an increase from 11.9% to 17.9% in my interest rate. This represents a 50% rate increase! We always pay more than the minimum amount and always before the due date. This was not disputed by Capital One. They claimed to have sent a notice early in the year of the coming increase, but like others who have complained, we did not receive such an announcement. They also told me the "opt-out" window was now closed.

I have excellent credit and have had my Capital One credit card account in good standing since 2003. From May 2009 to June 2009, my rate jumped from 6.9% fixed to 15.9% variable. Ridiculous! I now have to shop for a new credit card. For those of you with excellent credit, I have been able to find some online offers. Of course, I would still read all the fine print/Terms and Agreements. Finance charge increased by $11 in 1 month, and my minimum payment more than doubled.

On October 1, 2008 I placed an order online for merchandise. The company charged it through Google ($312.58). I canceled the order immediately and was given a credit about one month later; however, in the meantime, I e-mailed the Capital One Dispute Center because Google didn't refund my credit card the money. Capital One did a purchase adjustment of $312.58. Capital One also did a transaction rebill for Google and charged back the $312.58 and gave me a credit of $40.42, leaving me a balance of $272.16 to pay for something I didn't even get.

After 20 years with Capital One, no missed payments, and an excellent credit rating, I received a letter on 2/7/09 that my fixed 8.9% APR was jumping to a variable 17.9%. I called to ask why and for the change to be reversed, but was told there was nothing that could be done (because of the current economic conditions). Then on 5/21/09, the day before President Obama signed into law the Credit Card Reform Act, I received a letter from Capital One that the letter that had been sent to me in February informing me of the rate change was sent "in error" and that my rate would remain the same. The change was supposed to have gone into effect on April 1, but did not (which I thought was odd). I pay off my balance in full each month and will continue to do so. I'm sure Capital One will come up with a way to pass along to their customers the costs of implementing the reforms. At the very least I'm sure my annual fee will be increased and I suspect my APR will eventually go up as well.

Wow, they are shafty, they change everything all the time without warning. You can’t even close out your account easily; no one speaks English, no one can ever help you. They should all be thrown in jail for all of the hardships they cause people every day. They tack on annual fees when you signed up for an account that didn’t have one. They change your APR around every 5 minutes. They just plain suck. I have been trying to pay off a debt of $300 for 2 years and I am still fighting it

Capital One has increased their credit card interest rate from 7.9% to 17.9% on balances. I called yesterday and was told there's nothing that can be done. They claim a letter was sent to everyone with an option to opt out of the higher rate. If this is true, who in their right mind wouldn't do it? Type Capital One complaints into Google and you'll see hundreds of complaints since June 1st. Something needs to be done now before more people are hurt by this greedy action.

In August of 2003, someone got a credit card in my name and it is showing on my credit report. I have never owned a credit card nor gave anyone permission to get one in my name. This being on my credit report has stopped me from getting approved for a housing loan.

In October of 2008, we declared Chapter 11 bankruptcy. We tried to reaffirm with Capital One but they took three months to send the agreement so when it arrived to our attorney, we were already two months in arrears on the reaffirmation agreement. We were not able to sign it as we were in breach because they dated the agreement for when they wrote it up, then took two more months to send it on. We were one and a half months behind on our truck payment, paying extra to get it current. Christy called and made arrangements with me to bring the account current by the first of June 2009. Our agreement was for me to pay $1080.

On April 1 2009, I accessed my Capital One online account to make a payment. I noticed that a credit had been applied in the amount of $95.29 on March 28th. As I did not remember making that payment, I checked my bank account to find an NSF fee of $28. I called Capital One to find out why an attempt to debit my bank account had been made and was told that they had spoken to me on March 20th on my home phone and that I had given them permission to do so. I was not even in the state on that date. After explaining this, I asked how they had acquired my bank account information to make a back office transaction and was told that I had made a phone payment on November 1 2008. I had not and could prove that it was made online by accessing my online account. I was told that an investigation would take place and that no further charges or attempts to represent that debit of $95.29 from my bank would be made. I then made a payment larger than $95.29 online and I followed up the phone conversation with a letter.

My interest rate jumped from 7.9% fixed to 17.9% variable from May 2009 to June 2009. I called to tell them that this was unacceptable. Capital One said they mailed a notice of change of terms in April, but I watch this account like a hawk and I never received anything from them. There is nothing via my online account access to indicate a rate change either. They won't reduce the rate. Finance charge increased from $50 to $115 per month.

I asked for my high interest rate to be lowered, and they said not till November. Maybe because I moved last October, I missed a statement due to the mail change and was late with a payment. I am unemployed and have been making payments since, not missing any, not that it matters to them.

My statement is due at or near the end of each month. I've been paying around the first week of the month for over a year via electronic bank transfer through Capital One's website without incident. I make sure I pay the bill well, ahead of any delays that would make it late.

In June 2009, the APR on my amount owed went up from 10.90% to 17.90%. Once I realized that Capital One had increased the APR on my account, I contacted a Capital One representative by phone, and asked them why. The rep stated that they had sent notices out (pertaining to the rate increase) in February. I told her that I had not received a notice, and that I am very appalled by their actions. The rep stated that she could do nothing about it. With that, I requested to speak to a supervisor, and some man spoke to me, telling me the same thing. I have never been late paying my Capital One bill, and always been early paying it.

This # keeps calling all day and into the evening, sometimes 10 or more times a day. The caller ID is unknown and if you do answer, nobody is there. When you call the # back, someone answers as Capitol One and wants your account #. We do not have a Capitol One account and I Google searched the # and there are hundreds of others having the same issue. I am wondering if it is a scam trying to steal identities.

My husband and I carry a balance on a Capital One credit card that had an interest rate of 5.9%. We didn't see the notice that came informing us that as of April 1, 2009 that rate would jump to 15.9%! We could opt out, close the account and pay it off at the lower rate if we did so before that date. We missed that date but called them anyway, were told there was nothing that could be done. Our monthly finance charge has jumped from about $26 to $77 per month. We have excellent credit and never paid late. This to me is a crime and needs to be addressed. How on earth can they get away with this?

Capital One raised my interest rate from 7.17% in May 2009 to 15.9% in June 2009. I too have a good standing payment record and have not used this card for awhile now. I am in the process of trying to pay it off, but it will take some time. I called their service line to request the interest rate be lowered and was told "due to economic conditions" they would not be able to do that.

We have an excellent credit rating, do not leave any balance on credit cards and were promptly approved for a credit card from Capital One. They did not mention it had only a $1000 credit line. That was unfortunate but we could live with it for awhile until they raised it. Month 1: When we had charged $600 and had reached the payment due date, Capital One cut us off from use until the bill was paid. Very embarrassing at the store where we tried to use it. Month 2: Being aware of the procedure, we stopped using the card early, but when the bill came, we were charged $39 for overlimit fee of $27. Obviously, this month we were allowed to go over our limit so they could zap us with additional charges. We cancelled the card immediately.

Capital One raising rates on good people with excellent credit! This is outrageous. I suggest that every Capital One cardholder transfer their balances ASAP and close their accounts with them. I also phoned and asked if they could reduce my now 17.90% interest rate back down to 8.9%, but the woman said she could not at this time and it was an action Capital One has decided to do due to "the economic times". I say, why can't they raise it by 1 point? I could see that happening but 9% raise? They must be really in a crisis if they are doing this to all their good, honest paying, on time customers, I wonder if they did this to President Obama? He must have a Capital One credit card or are they doing this to only the great customers who have no smear on their credit reports?

PayPal overcharged me for merchandise I didn't receive and Capital One charged me $63.99 on top. Capital One is refusing to credit my card. Six months have gone by between my desperate calls to India, Argentina and Philippines, mailing letters, UPS statements, proof I never received merchandise. Capital One said 60 days have passed so the case is closed! They are never on the customer's side. I have no merchandise and I'm out of $63.99 that Capital One refuses to credit me.

I am writing regarding a complaint about the change in terms letter that I received from Capital One bank. In this letter, we are given the option to forgo our current credit card interest rate of a fixed 8.9% APR and choose a variable rate of 17.9%, or closing the account permanently and paying it down at the 8.9% rate. We have been long term customers of Capital One. We have been making our payments, exceeding our payment minimums, and doing all of this in a timely manner.

On 01/20/09, Capital One illegally pulled my TransUnion credit report and put a hard inquiry on my report. I never, ever would go near Capital One because I know of all of their tricks and illegal behavior. I am on all opt-out credit card solicitations. I want this inquiry removed from my TransUnion credit report. Now, I have a permanent credit inquiry from those crooks at Capital One and I never authorized them to pull my credit ever! Even though I'm on opt-out, they still pull these tricks! I want them to delete that inquiry!

I have always liked Capital One credit cards. I had been using mine for paying off a balance, that was back in 2005. But I kept it thinking that I could transfer another balance to it from a card I hated if I got a good transfer rate. I've been waiting patiently. I call once a month to ask about rates. Then I went on vacation (5/09) and came back to a letter saying my card has been suspended and it will be closed 60 days after the date of the letter. I called and said, "Please don't close it. I'll explain the circumstances". The man said there is nothing he can do. I got transferred to his boss. He said that there's nothing he can do and that "you have 10,000 miles to use that were on that card. You better do it quick!". So they canceled my card, then took away the miles I had earned!

I have two Capital One credit cards. One of which I have had for nine years, the other several years. I have never missed a payment or gone over the limit. They just increased my rate on both cards to 17.9% for no reason, giving me no other option but to close the account. I can't believe the government would allow this to happen in this economic downfall. My family and I are barely scraping by! Where's the justice for honest, hard working people who pay their bills on time? Shame on you Capital One! I will never use them again.

Effective July 2, 2009, the interest on purchases and balance transfers made with our Capital One MasterCharge card will increase from a fixed rate of 6.28% to a variable rate of 15.9% (prime plus 12.65%) and the interest on cash advances will increase from a fixed rate of 6.28% to a variable rate of 24.9% (prime plus 21.65%). We have a balance of about $9000 on the card, mostly for vacations. Of course, we are going to opt out and close our account. The prime rate is now 3.25% and certainly can be expected to increase. Capital One is going to lose an excellent customer who was never late.

We have 3 Capital One credit cards. We are long time loyal customers, have made on-time payments for years, and we get hit with substantial interest rate increases during this Great Recession while we all try to survive. And because of their mistakes in lending and other practices, they received bailout Federal money from us the taxpayers. It's the same story as so many other Americans hit by Capital One and other unscrupulous credit card companies. I do not need to reiterate all the details here. Shame on you, Capital One, unethical, and what a "Sham" of a business you are taking advantage of good customers like that just before Federal legislation stops these unfair practices.

I had a Capital One credit card, but decided to cancel the account and get the remaining balance paid off. Even though the account is closed and I can no longer use my card because of this, Capital One insists that I owe a membership fee. I refuse to pay a membership fee on a closed account. This is starting to harm my credit rating.

I have been a Capital One card holder since 2002. I called the first year I had the card to remove the "Annual Fee" from my account and was subsequently advised that it would be removed indefinitely, because I was going to close the account and they wanted to keep my business. I usually do not carry a balance but have recently started my own home based business and now have balances on my two Capital One cards. I noticed the charge on my account on this statement and called to have it removed again. I was told normally they would, but due to economic reasons they are not allowing it anymore even though the operator acknowledges it was common practice.

I paid a credit card bill on 4/3/09 to Capital One through my bank (ePay) under my husband's account and they, in turn, credited my account instead of my husband's. I called with my bank on the line about 4 times already and I have yet to receive a refund. Today is 5/29/09 so it has been over a month and a half waiting on this refund.

I contacted Capital One to make a payment and discuss my interest rate. I researched the credit card interest rate caps and requested a reduction on all three of our Capital One cards based on the maximum allowable rate of 21% in the State of Colorado. I spent over 30 minutes on the phone each time getting a different answer from a different person. Finally, I spoke with Pam and she stated that because their office is located in Virginia area the interest rate cap does not apply. When questioned why that is the case when Capital One is nationwide and I reside in the State of Colorado which has an interest rate of 21%, she had no answer other than someone told her that. I requested that she contact Legal or whomever is above her because I want my interest rate lowered to the maximum allowable rate. She informed me she would call me back either tomorrow or Saturday yet did not verify any contact information until I asked her if she had it and gave her a contact number.

I have a credit card with a $500 limit and the payment protection plan. I became unemployed in July 2008. I tried for 3-4 months to find out how to activate the payment protection from Capital One with no assistance from them. I managed to contact the payment protection company in November and was approved for benefits in December/January.

I, like Dan of Willow Park, TX, on May 21, 2009, received the same letter from Capital One advising they are increasing my interest rate from 8.90% to 17.9%. I, too, have a credit score of 750+, which is considered excellent, and have made all payments on time since the account was set up in 1995 with Capital One. A call to Capital One gave me Tes in India who could barely speak English who told me I had no choice but to opt out. I told her this makes no sense to me - I have been a great customer for over 14 years - I have never been late and have paid off my balance numerous times. My bill is auto paid out of my checking account every month. She informed me that if I opt out, I can no longer pay with auto pay.

Back in the 1980s, we were offered a Capital One card with no yearly fees and an interest rate of 9.9% for Life. In all that time, the interest rate never went up. A couple of months ago, we noticed some unfamiliar charges on our bill. I called the company charging us and found out that my husband had somehow inadvertently signed up for a buying service that was charging us $19.95 a month. I canceled the service and called Capital One about disputing the charges. We did so.

It's the same problem as you all have reported. I contacted the WV State Attorney General. I am hopeful he can stop them from operating in West Virgina.

My understanding is that the new Credit Card Accountability, Responsibility, and Disclosure (CARD) Act of 2009 that was signed by President Obama on May 22, 2009 bans unfair rate increases. One day after the the effective date of the CARD Act, I received notices on two of my credit card accounts that my purchase rate will increase and my penalty APR will increase. I have good standing on both of the accounts in question and have paid on time. I called Capital One and asked why my rates were being increased; the answer was that it was due to "economic times." Doesn't the Card Act ban these increases?

I have been a Capital One Card holder since 1993 with an interest rate of 7.9%. I have never made a late payment in the 16 years that I have any of my credit cards. I always paid my credit cards in full up until the last three years due to starting my own business as an alternative to being unemployed. I always paid the minimum during the past three years, if not more than the minimum and in the past year, I managed to pay off in full a business Capital One card with a hefty debt. The Capital One card that I am complaining about is a personal card with an original interest rate of 7.9% which was hiked up to 17.9%. I owe money on this card but instead of paying off the principal, I will be paying off interest if I can afford the minimum payments.

I recently received a change in my CC terms and called Capital One to acknowledge I would no longer need their service. I was told by a customer rep that I would be "opt out" of my credit card. Several weeks later, I find out that I was not and that Capital One could not change my request, even though I made two requests previously to cancel my card. Capital One has raised my rates regardless of my request. When I asked to speak with someone in the corporate office, they refused to provide me with a phone #. I think this is a form of price slamming and I feel that my rights have been taken hostage.

On Feb. 6, 2009, I received a "special transfer rate" from Capital One at my purchase rate. I transferred $15,000.00. On Feb. 21, ‘09 (15 days later), I received a notice from Capital One concerning interest rate increases stating it will "not affect any special transfer rates". I admit that before that it states "impacts balances transferred at the purchase rate". I have not charged on this card since I paid it off in July ‘07 except for balance transfers. So, if I had known that they were not going to consider this a special transfer rate just 15 days later, I would most certainly have declined the rate increase and paid it off at 4.62%. Why would I not since I do not charge on the card?

Capital One has raised my interest rate without telling me. I was paying 2.9% in January 2009. Then in April of 2009, I noticed my bill was getting higher and I wasn't making any purchases. I have closed the account, but Capital One has now changed my monthly payment from $21.00 per month to $63.00 a month without telling me they were going to change the monthly payment. My limit was $750.00, and I have never gone over this limit, but with the increase in interest, my balance went over the limit. I am only working 5 hours per day, instead of the 9-10 hours I was working. They have done all of this in lieu of the new credit card laws. When I call customer service, it is always a person in India that I speak with. I am not going to be cheated by this company. As a consumer and an American citizen, I refuse to make higher payments, nor will I compensate Capital One for its lawless and unethical practices.

Well on May 23rd, my wife noticed her interest rate jumped up from 13% to 22.9%. She freaked out and immediately called Capital One to find out what happened. They said due to the economic situation, we have to raise your interest rates. They said (Capital One), "Did you not receive the notice in the mail?" And my wife responded, "If I did, we won’t be having this conservation now, would we?" They said (Capital One) there’s nothing we can do. In other words, too late dummy. So my wife closed the card down. Mind you she has never been late, always paid more than the minimum and this is what she gets in return.

On May 21, 2009, I received a notice to inform me my interest rate would be increasing from 14.4% to 24.9%. I have two options, accept the terms or decline them and they will close my account. I don't want to decline them because I am going to buy a house in the next few months, so I don't want that to hit my FICO score. I didn't do anything to justify them increasing my rate. I feel it is retaliation from Obama's Credit Card Bill.

My current rate is 9.28%. I was notified the increase would take me to 17.9%. I have a total line of $6500; balance is approx. $4700 w/ $1800 available. I've been w/ Cap One since 1990. Status is open/never late. I'm not sure what to do. I'd be interested in hearing if anyone found a way to get the hike rescinded.

My interest on my Capital One credit card was raised over 7.00% this month without any notice. When I called and questioned why - after having my account for years and paying more than the monthly amount due and never being late - was it being raised, I was told that due the economic situation and the interest rate being below the national average, they decided to raise the rates on all their accounts.

On February 21, 2009, I ordered a membership from an online website to download music for an annual price of $47.83. On February 22, 2009 (less than 24 hours later), I notified them through their website to cancel my membership. They proceeded to charge my card. I notified Capital One through this website to dispute this charge. I did not hear back, so I called. Capital One sent me a letter dated 03/06/09. Upon receipt, I filled out this letter and returned it on 03/15/09. Capital One's letter stated I had until 03/27/09 to reply or Capital One would recharge my dispute. I then received a letter dated 03/20/09, stating I did not reply and that Capital One was recharging my card.

Just as with other customers, I got the notice telling me that my interest rate was being raised to more than 17%. I pay by automatic online payments and most months, I make more than one payment. I don't have that much of a balance, but I find it absolutely disgusting that they would do this the same day the credit card reforms passed. I will not cancel the card because that harms your credit, but I will pay the balance off before the rate hike takes effect and will not use the card again. So what did they really gain? I feel that I have no back up now when I need credit. No one should pay 17%. That's usury - plain and simple.

I was called the equivalent of stupid by a customer service supervisor. I closed my accounts several weeks ago because I received correspondence that they were increasing my interest rate. At no time was I told that I would lose the ability to make online payments once the accounts were officially closed. I called to complain about that and that's when the above employee told me that the fact this online payment option was restricted was common sense and any fool would have known that. I have closed other credit card accounts and I still have the ability to pay those online. When I stated that, her tone became very demeaning and disdainful. She refused to provide her manager's name and contact information. I think it is horrible that they would eliminate the online payment option since they charge you for paying on the phone. This forces you to either pay to make payments on the telephone or to buy stamps and mail the payments.

This company got hold of my private prepaid cell phone that I only use in emergencies. My kids wanted me to have a phone in case of emergency while traveling etc. I registered it with the Do Not Call Registry in Feb. 2009. I don't use the phone very much. I bought $100 time. I am charged for every call, $1.00, and 10 cents a minute. This company, because of their recorded message from Linda, asking me to call for great Capital One Services, rang up about $20-25 worth of charges against my minutes!

I applied for a card with a fixed rate set for 3 years. I was approved and received the card. Then, a few weeks later, I got a letter saying that the deal was off and my interest rate would increase after one year. That was a year and a half ago. Today, I received a letter that my rate would increase to 22.9%! The only recourse is to close the account. I've never been late in payments. I'm furious.

On May 20, 2009 (the day that congress approved HR 456 and HR 627 concerning unfair practices by credit card companies), I received a letter from Capital One advising they are increasing my interest rate from 8.90% to 17.9%. I have a credit score of 795, which is considered excellent, and have made all payments on time since the account was set up in 2003 with Capital One. A call to Capital One gave me an individual in India, who could barely speak English and did not understand what I was saying. I ended up hanging up and calling back. This second call resulted in a polite conversation with Marcel in Canada, who stated the increase was due to the resultant economy.

I experienced the same interest rate hike to 17%+ as other complainants - in spite of excellent credit and standing in account. Capital One is more of a loan shark than a credit card issuer. It was a "take it or leave us" situation, crooks.

Why would I transfer $20,000 to double my current interest card? I called them only to be transferred from one unhelpful person to another. I transferred to another card but lost out because I had to pay Capital One's interest plus a transfer fee to a new card. Dishonest, cheating company! On another note, I made a $1,000 payment two weeks early that did not count as my monthly payment because I paid too early. Ridiculous!

I got the notice from Capital One the same day as the credit card reforms passed, that they were doubling my interest rate to 17.9%. I've been a flawless customer for several years. I make 2 payments a month and usually pay my entire balance off in under 3 months, though I have rarely ever carried a balance at all. I told them today that under no circumstances will Capital One ever make another cent off me until my interest rate is lowered to what it is and has been for at least 2 years, well under 10%. These dirty rat **, I won't close the account as that would only ping my credit score, but that card will stay locked in my safe until the cows come home. And I'll use it once every 6 months just to keep it active and pay the entire charge the following day so they won't get one single dime! All credit card companies are going to do this stuff in light of the sweeping changes enacted by Congress to get ready, folks. Congress will have to act again to stop these thieves by capping interest rates!

I've been out of work since August of 2008. I have not used the credit card since and at the time, I only owed about $500.00 on it without using the credit card and many times contacted the company of my unemployment. I also made some payments. The bill is now up to over $1,300 due to the company charging me late fees and over the limit fees. How do I stop this? I cannot begin to pay what they have been charging. I'm a student and still unemployed. If they keep doing this, I will not be able to get anything on credit when I do become employed. Help.

I just received one of those letters from Capital One telling me my interest rate as of January is going to basically double. I'm going from 13.9% to 22.9%, which means my $140 payment on each of my 2 Capital One cards will just about double. Question: Where do these companies think we can get an extra $400 a month? No one is getting raises, everything is going up and now they want to get blood from a stone? I try to pay my account on time and early. They just lowered my interest rate a few months ago because of my payment history and now I'm told the economy is in trouble so they have to do this. Excuse me, I know the economy is in trouble and it's because of practices like this! So the government tries to help and the credit card companies now race to raise interest rates while they can before the cut off? Something tells me this is not what the president had in mind.

In 2002 I owned a Capital One credit card and after a change in my financial situation, I tried to pay off and close the account. Fees, late charges, membership fees and interest made it impossible for me to get caught up and attempts to dispute the charges were ignored by Capital One. So I stopped paying when my balance showed $350. I continued to get statements, but never a resolution and eventually my last statement reflected $750 balance. During use of the card, actual purchases were around $300, if that. In March 2007, a judgment was filed against me by a collector Morgan & Pottinger. I believe they purchased the debt although they claim they have been retained to collect the debt. The amount they wanted at that time was $3,200. I missed the court date and not even sure I was served. The only proof of the debt is a statement from Capital One showing a balance of $980.

After 7 years as a loyal customer that always paid on time and with a credit score of 765, I expected to be treated with the respect that my careful credit management deserves. But that did not stop Capital One from sending me an APR increase of 9% over my previous rate of 6.9%. When I called to complain and request a reconsideration based on my record and not on their balance sheet, I was told by some guy in India named Saron (ID **) that no one at Capital One could do anything for me because of rules and regulations?

I want this account information I am submitting investigated. I did not apply for this account. The signature on the original application was fraudulently submitted. I am enclosing a copy of my license to show my signature. Also, this account did not have last name spelled the same as mine. I want a copy of the signature of the original application or any charges that had a signature on them. I am seeking to have this account erased from any records, credit report connecting me to it. I pay my bills and had an excellent credit score until this occurrence. I am submitting a copy of this letter, my signature and ID to Capital One, BBB and all major credit report companies before further action is sought. If there are any additional steps I can take to resolve this problem, your help would be greatly appreciated.

I took out a credit line through Capital One. I paid $50 for it, plus $29 activation fee. They gave me a total of $300 line of credit. After paying for it, my total credit line is $221.00. I had severe money crisis and couldn't make a minimum payment. The fee was so much, then the interest doubled. At that point, I had no way to dig out of it. They turned it over to a collection agency who terrorized me by phone. They even called anyone in my state with the last name and gave them all my personal information. These people were also bombarded day after day with these calls, despite them asking to stop.

After being a customer for 15 years, my interest rate was just increased from 7.9% to 18%. Although I maintain usually a zero balance as I pay off my debts timely, this increase is incomprehensible.

Capital One has been charging me a membership fee of $59 every year. Over the last few years, they removed the fee and said that it would be removed permanently because of being a long-time loyal customer. I noticed this month of May 20, 2009 I looked at my new bill and saw that charge and called Capital One. I spoke to a woman named "Bullet" and explained that I should not be charged that fee. She put me on hold, came back and refused to remove the fee without explanation or a Supervisor's explanation as to why I was being forced to pay this fee. I was told before that this fee should be removed but every year their automated machines charge me. Then when I ask Capital One to remove it, they say they can't! I want this fee removed permanently like they have promised in the past and don't live up to their promise.

I received a notice of rate changes from my current 3.99% to 17.9% effective July 2. What in the world are we to do with these professional crooks? Is there no way out of this? We need a class action response to Capital One hurting customers that pay on time. Where are our elected representatives with this? The fix coming in 2010 is too late.

I received a notice a few months ago informing me that Capital One was increasing my interest rate to 17.9%. As indicated in their notice, I had the option of not using the card in order to keep the interest rate from resetting. I thought about closing the account, but I've had it for a long time and didn't want to take a hit on my credit score by closing it. This evening, I checked my account online and discovered that Capital One charged their annual membership fee to my account and increased my interest rate. I specifically decided to no longer use the card to avoid the increased interest rate. This tactic by Capital One to trigger the increase in the interest rate is clearly underhanded. I plan to contact my state attorney general's office and all federal agencies that oversee credit card issuers.

At the beginning of the year, I received two notices. One said my business account was not being changed. One said my personal account was having an interest rate increase of astronomical proportions if I didn't opt out. The opt out effective date that I accepted was May 11th, 2009. Since then, today, I received a new letter! My business account, with the little $750 limit and perfect credit, is now going to go to 22.9% (23!) if I don't opt out and have that card closed as well. WTH? I opt out of one card and, the same week it is effective, they change their mind on the other card for an even higher percentage than the first was threatened with?

I received a letter on 5/18/09 that stated Capital One Visa has suspended my credit card due to inactivity and did not provide me with any warning prior to doing so. They stated that the other reason they were suspending it was because the interest rate was too low and Capital One wants to raise all outstanding low interest rates before Credit Card Reform Bill goes into effect. My available credit is now less and could potentially have a negative effect on my credit score, skewing my debt-to-credit ratio.

After several years of service and a stellar payment history, Capital One sent me a letter, received the same day the senate passed the bill to rein in excessive credit card rate increases, informing me they were raising my rate as of July 2, 2009 from a fixed 7.9% to a variable 17.9% - more than a 100% rate increase! Is this legal?!

I have been a Capital One customer since 2003. I've always kept my account in good standing. Today, I got a letter stating that effective July 2, my APR will be increased from 8.3% to 17.9%. I called to complain and talked to some lame supervisor who gave me the same excuses that were in the letter. The increase was due to "the challenging economic environment". I was told my only two options were to suck it up and live with the increased APR or opt out which means closing my account, locking in my current lower APR and paying off the balance.

Capital One credit card sent me a notification on 5/18/09 that my interest rate will be changing from 8.9% to 17.9% effective 8/2/09. I have been a customer for 11 years and have never been late on any payment. I was told this was sent to 24 million of their 53 to 54 million customers. They advised me that 8 out of 10 credit card companies were doing the same thing to make up for their losses and there was no way to negotiate my rate. I feel that is it unfair for the consumers to have to pay for the corporate losses. We work hard to keep our credit in good standing and we are still affected when we pay our bills on time. I believe doubling my interest rate to pay for their losses is ridiculous. They shouldn't be able to get away with it.

I have an interest rate of 5.77% and was informed starting August the rate will increase to 24%. This is triple my rate. I have called and asked if any way they could come up with a much better and lower rate; it was a company decision. I was under the impression the government passed a law that banks cannot raise the rate that high.

My fiancee went to Europe (Italy), so I called Capital One to inform them that she would be using my other card while there. My girl used the card for a couple of cash advances. That was perfectly fine. Since then I have had a recurring fee charged to my card for these advances. They send me a bill and I pay it in full. When I called to discuss the issue with someone, I immediately get transferred to India. They tell me that because I used the card again before they received the payment, the debt is not settled so the finance charge continues.

Like others, I just received my letter informing me that my rates will double in July. I have had my Capital One card for 10 or 15 years, and it was supposed to be a "lifetime" 9.9% card. Honestly folks, I have an 822 credit score and my wife's is 840, and they have the nerve to do this? This rate is for deadbeats, not me. They have turned into the very pillagers that their commercials parody. At least we won't have to watch those anymore, I'll bet. I used to really like my Capital One card. I have a few bucks on it, and I will cut it up next month. I, too, hope they go under.

I had a $200 credit limit card that was closed in 2002. Now in 2009, they're claiming there was a balance on the card and that I now owe them $1,600. They apparently sent it to collections without sending me a bill of any type for nearly eight years, nor any notice. Consequences: a scuff on my credit report and a large bill with my name on it, all from a $200 limit card.

I have had my Capital One account for about 10 years at 8.9% financing. On 5/18/09, I got a notice of changes to my account effective July 2, 2009. My APR is going to be 17.9%. I have never been late with a payment, and I have usually paid more than the minimum amount. I can close my account and pay down my balance at my existing terms. I will not be able to reopen my account. I called and they told me it was a business decision and if I paid on time for 12 months, they would lower my rate to a flat rate (which they would not tell me what that was). I always have paid my payments on time. Any advice?

Capital one increased my APR from 7.99% to 17.9%. I have been current on my payments and never late. I can't understand why a financial institution wants to penalize their customers who have good credit and actually pay their bills on time. Aren't people such as these exactly the type of customers Capital One needs more of in order to survive? I don't understand why my tax money goes to bail out these clowns and the thanks I get is a higher interest rate. Just more reason not to trust the financial institutions of this county. Boycott Capital One! Cancel your accounts.

I have been a Capital One cardholder for a few years. It was supposed to be a fixed 4.9%, forever, I thought. Well I just received noticed my account was going from 4.9% to 13.9%. When I called, they told me the whole amount would be raised to 13.9%. Basically, they told me they could do whatever they wanted. That was in small print. I told them I could see changing my rate on new purchases but it wasn't right they they would raise it on my amount I have now. I purchased with the idea of 4.99% which I have had for at least 4 years. They only read form letter. Again they said too bad, they could do whatever they wanted. Thanks, Capital One.

I received a letter stating my credit card limit is being reduced from $5,000 to $500 due to non-use. I phoned and was basically told too bad we are freeing up funds and reducing lines, too bad if it impacts your credit line as we will not do anything about it. I do not have a balance and have never been late. I thought using credit cards wisely was a good thing. Reduced credit lines impact FICO scores which impact other lines of credit.

I have gotten a notice in the mail that Capital One is raising my APR from 11.28% up to 17.9% as of July 2, 2009. I am not at default. As a matter of fact, I have an account balance of $0.00 right now. They are giving me the option to opt out by closing out my account. I thought Obama was going to fix them from doing such things to people in such bad times that we are in. I don't see how anyone can even try to get a better credit rating with them doing this to us. I think we are all going to have to pay for everyone else’s default.

These people are nothing more than thieves. I have been paying the account on time except last month I paid 3 days late. They charged the $39 fee. I made a $60 payment, but the next day they charged me $39 over the limit fee and the $39 annual fee. When I called them, the first guy said he could waive the late fee. I asked that the over the limit fee should be waived as well he transferred me to his supervisor. After a 10-minute BS session, he told me he could only waive half of the late fee. When I told him the other guy was willing to waive all of late fee, his response was "That's all I am going to do." His supervisor was even less helpful.

I opened a Capital One card a little over a month ago, mainly to be used for travel as they have no transaction charge for foreign exchange. I used the card to close to my limit in the first month and paid it off in sets (both before the statement date), one for $400 1 week prior to my travel and one for the balance 1 day prior to my travel. Both payments went through my checking account without problem and Capital One even acknowledged they received both payments. However, they put my account on hold "for 10 days" because it was a new account. The first payment went through, and they did not put that on hold, so it was really only the second payment that they put on hold because it was a "large amount," - under $2000. I called and discussed the issue with three different people, with no help whatsoever. I had even called 3 days prior to inform them that I was traveling abroad soon and need my card to be active for the trip. However, they said there was nothing they could do, the payment would be "on hold for 10 days."

I called Capital One last year and requested that they decline my card if I went over my limit in order to avoid the $39 over limit fees. I argued that their practice of charging $39 fee for letting me go slightly (sometimes pennies) over my limit was unfair. They said it was their practice to decline cards when they went over the limit but due to "gas station" purchases where the card is approved for a fixed amount, then it can vary. So, I stopped buying gas on Capital One at the end of the billing cycle. That did not stop. So, I stopped buying gas on Capital One, period. I still get over the limit fees all the time. I think that these practices are in poor taste and deceitful, especially taking advantage during recession and when banks are getting bailed out by taxpayers. The thanks we get is to get gouged even more.

I received a pre-approval for a Capital One credit card. Since I was pre-approved for this card, I applied online for it. Capital One then sent me an email that even though I was preapproved for this card, they are going to deny me the card. How long will these credit card companies be allowed to send these applications out and hurt the American consumer's credit?

I had a Capital One credit card with a $2000 limit. I rarely used the card because their interest rate was very high and more than 3 times higher than my M/C through BOA. In the spring of 2008, I received a call from their Marketing Dept. asking me why I wasn't using their card. I explained the interest rate problem. They told me that they would lower my rates immediately if I used the card. So I did, in an effort of building up a better credit report. To my dismay, when I received my bill, they were still charging me the higher rate. I phoned them and was told that the credits would show up on the next statement, so I paid my bill and continued to use the card.

I just opened an account with Capital One in April. I made my payment early to avoid finance charges. I just found out today that they are "holding the funds" until I verify my checking account. I made the payment two weeks ago and the funds cleared my checking account immediately. It's a lie! They are holding the funds to charge me the finance charges. I didn't verify my checking because there is no point. This sounds really shady. Is this even legal?

I have several accounts with Capital One. I keep my balances low, as well as my limits on each card. I have two business accounts with Capital. When I moved 2 years ago on April 20th, 2007, I began updating my monthly statements and notifying them to change my address to the new address. Capital One did not update my accounts until June 2007. Recently, on April 30th, I received a call from Jessica (Capital One Fraud), to ask me if I was writing Business Preferred Checks on my account ending **. I stated to them I have never used any checks to any of my credit card accounts, and have not recently used them. Jessica informed me that I had two checks come through from a Bank of America in Atlanta & Miami, FL (1 day apart). This person was writing $1,800/ $2,500/ $3,000 in amounts on these checks.

It turns out Capital One customer service rep gave me incorrect information last night. I spoke to two managers. Here is the current story: I guess several months ago my payment (paying off balance in full) was received one day late (my bank made electronic transfer on 3/27, they got it on 3/28). So, there was an outstanding balance for less than 24 hours. For that, I was assessed hefty finance charge going back the entire month (not the one day only that it was late). In addition, the policy is that the "grace period" is then "reset" and it takes two months to "go back to zero" (where no finance charges are accrued). So, even though I had no unpaid balance (except for one day), I was actually assessed finance charges for two months in a row! Again, I am a customer who pays off my balances in full every month almost always on time. Charges were refunded and I am going to get another card. It seems highly unethical to me to charge finance charges on balances after they have already been paid!

I received a courtesy call from Denise at 8:30 am, today (Monday), saying that my credit line had been reduced from $5,000 to $600 on my credit card account. The account was paid off with a current balance of $256.41 that will be paid off in full at the end of the billing cycle. They couldn't give me a reason why, so the only thing that I could attribute it to is that due to a rate modification negotiation on my home mortgage, my credit score has been destroyed. She didn't care that the new credit limit was so low that the card is now not worth keeping - therefore, I won't.

Wow! Please be warned about Capital One's policy changes, potentially resulting in finance charges even if you pay off your complete balance listed on your statement on time. My March 2009 and April 2009 statements reflect the new policy. I must admit, I just noticed the finance charges on those statements today. I pay off my balances in full each month almost always well before the due date, so I rarely look at the finance charge section. When I noticed finance charges the last two months, I called and spoke to a very nice "Betty". She explained that it is no longer enough to simply pay off the balance on the statement. Apparently, it is now the responsibility of the customer to call the day they plan to make the payment to see what the "pay off" amount is (which is likely more than the statement balance). Otherwise, finance charges of, in my case, 9.67% are assessed.

During the period of March 18-22, 2009, there were a total of 24 phone calls from 888-748-4956 to our home phone number for an individual we do not know. There were many more calls before then but we did not record them. We asked them 3 or 4 different times to quit calling us to no avail. We have the dates and times the phone calls were made. We finally had to be very assertive and threaten to file a complaint before they stopped.

I decided to cancel my Capital One credit card and use two different cards issued by the local bank. I called in February to cancel. I had no balance, got a bill in April for $99. I called to report fraud. I could hardly understand the gentleman I was speaking to. I got a letter today saying I owe $366 and the result of the inquiry is that I owe the money. I don't know what else to do other than sue them for harassment.

I was sent a letter saying they were going to raise my credit card rate from 4.99% to 13.99% if I did not choose to close my card by April 15, 2009. I made several calls and then closed my card with a representative on the phone. They even offered me a lower rate for 1 year at 3.99% if I wanted not to close my account. I declined the offer and closed my account and then they had someone come on the line to verify that I did close the account. Now they are saying they have no record of any of my calls and since I did not use their automated system - my rate had been raised to the 13.99%. They refuse to send me the notes in my account and just keep saying that because I did not opt out, there was nothing that they could do. I did call and opt out. Unfortunately, I have no proof as they never sent me any confirmation. I see by the complaints this is not unusual for them.

Capital service was very crappy. The rep did not know what he was doing. I asked him to send me a card out too because I lost my card. He ended up saying, "I wasn't able to do that because of a hold on your account." I have never been late on this account. The whole time, he was reading from the wrong account.

I disputed a charge on my card. They made an "administrative error" and closed my husband's account rather than researching the disputed charge on my account. They told me I would need to dispute the charge again, so I did. Nothing was done. I disputed the charge a third time, received a letter stating that the amount would be temporarily credited to my account - it never was credited. I called again and was told that I would be credited the amount and that it would show on my statement for the next billing cycle. Also they said 2 letters were sent out stating that I would be credited the amount. I never received the letters or the credit.

I made a stop at the Capital One Bank on Mott Ave. Far Rockaway to use their ATM machine. I am not a customer but the bank cards it accepts were posted. The minute the card was inserted, it was pulled into the ATM and was taken. I immediately went inside to try to get help. A young man from the customer service desk came out, looked and said well, something must have been wrong with my card. He was informed that was not the case. He then said the machine would destroy the card and there was nothing he could do. I went home right away and called my bank’s customer service and had the card blocked right away.

I keep getting called over and over about a Dirk, somebody that I'm guessing they are trying to collect money from. They are calling my work number, which happens to be an emergency line with their autodialer. The number is masked and comes up private. It's most likely voice over IP anyway. I've asked them 3 times to correct this, and whether it’s a lack of understanding of the English language or whatever, I cannot make them stop. The FTC will not act against this without a phone number. All I know is that they are calling for Capital One. Consequences: lost sleep and a lot of frustration.

They stated a payment deferment and then did not honor it. I have been unemployed since January and have been in constant contact with Cap One. I sent letters, faxes and talked with numerous people. Until the unemployment, I have made all payments on time. In my letters, I requested Cap One contact me to work out payments, reduce interest rate or anything that could help me during the economic hardship. They never responded. I did get deferment in March, but only after I was forced to make a February payment, which was difficult, given the amount of unemployment benefits I receive.

I recently made an inquiry to Capital One in regards to having them possibly lower my 19.80% interest rate. They responded to my email by informing me that "Currently, it's our policy not to lower annual percentage rates (APRs) so we're unable to grant your request." It continues, much to my amazement and shock as follows: "Your account is closed and will be reported to the credit bureaus as closed within 30 days." They closed my account for no other reason than my asking to have my APR lowered! This is unreal. Consequence: loss of credit score standing due to elimination of available credit.

I recently applied for a Capital One Visa Card online. I was turned down and was told I would receive a letter explaining why. The letter stated that they had not even looked at my credit rating (which is excellent) but turned me down because of the area in which I live. This is total discrimination! There was no damage done. I have a Bank of America card and don't really need Capital One. If they offered me 0% for two years, I wouldn't take their card now.

While trying to rebuild my credit, I was offered a Capital One credit card with a limit of $500, which I maintained for several years and did not "charge it up." As my financial situation became worse, I was only able to make the minimum payment and the fees, interest, late charges, etc. just started stacking up. Every time I called to "fix" the situation and try to figure out how to pay it off, I was given the run-around. It was clear to me that Capital One had no intention of "helping" me to pay it off in a timely manner.

We recently surrendered a car after the interest rate and terms were changed while in our loan. We are currently going through a debt consolidation process and working to pay off these debts. We have been receiving calls from Joe stating that there would be a judgment issued against us both (as we are both on the account) for the remaining balance. He talked my husband (just my husband) into making a payment arrangement. After consulting with our attorney, I (myself) called and cancelled the payment. Joe stated that I would see the payment cancelled by 9:00 that night. Gee, a few weeks later, we see that the money has been drafted from our account.

I accepted an offer of a healthcare loan from Capital One with a 0% interest rate for 18 months. Knowing how these rates work, I made sure I would have this paid off in 17 months. Towards the end of the loan, I noticed when I went online that the automatic payments I had scheduled at the beginning of the loan no longer showed as pending payments. Of course I worried that this was their way of of breaking the agreement to make payments every month, so I went in and scheduled the current month payment and called them to verify that the payment would be made. Trying to find a customer service representative that speaks English as a first language was not easy.

Bad credit rating. Never been 30 days late! Originally, I had a car loan with North Fork Bank which Capital One took over. The payment due is on the 6th, grace period on the 16th. Capital One will call constantly by the 10th and tell you you're late. They charge all kinds of late fees, interest and report delinquencies to the agencies even if you're not 30 days late. Now I have a bad credit rating and have never been late according to my original loan. I will never ever do business with Capital One again.

I have told the telemarketers several times that I am not interested in getting a Capital One credit card and requested them not to phone again. But in the last four days, they have called at least once a day. On Saturday, they called twice. One call with a refusal should be all that is required to stop the calls, but they do not take the number out of the auto dialer so I keep getting the calls. I am going to report this intrusion and lack of compliance to the CRTC.

I received notice that my credit limit was being reduced from $5,000 to $500. Reasons given were: (1) Insufficient funds to pay down account. Not true. There is zero balance on the account and (2) proportion of Capital One account balance too high. Not true. No balance. My issues are: (1) I have never been late (per credit agencies), (2) I have no balance, and (3) have done nothing wrong. Instead, I reduce my debt and now am being punished with a lower line which equated to lower FICO score, which reduces my ability to get credit and increases my rate.

I am the sister of Robb **. To start, my brother lost his house to foreclosure last year and also subsequently defaulted on his Capital One bank card for $1,293.63. On March 21, 2009, an unidentified white male came banging on my door to issue me a summons to court for my brother's debt. My brother, due to the fact that he lost his house already and is now looking for work, is no longer even living here in AZ now for the past year. I told the defendant that he doesn't live here. Now April 25th, I have more unidentified white males banging on my door in the morning and at night from these Capital One/Jerold Kaplan Law Office people. I do not know what they want from me. I am a woman living alone, going to work and now being harassed on the weekends with strange white men looking in my windows and waiving court papers in my face.

I have a Capital One card and always make the minimum payment every month. I never skip it. My credit limit is over by $181. Today, I got a letter in the mail saying that the account went to collections. Is this fair? I never skip the payment. How can they do this?

This credit card company raised my interest rate to close to 25% with no warning or notification in January 2009. Other credit cards did not use this tactic since the economic crisis.

I called to close my account after I received a letter that was not certified mailed to my home. I was told by this letter to close my account by April 17, 2009 or my interest rate on my account would go up to 15.5%. But I didn't receive the letter until after that date due to various reasons. I have always paid my credit card on time and had been with this credit card company for 10 plus years. I spoke to 4 different people asking that since I was a good customer, if they would allow me to continue to close my account and get my interest rate of 5.5% to remain unchanged since the letter didn't reach me by certified mail. They told me no and that my credit card interest would go up to 15.5%. Kim was the last person I spoke with and I asked to speak with her boss. She wouldn't allow me to speak with him. I did get a first name, but that is all I could get out of her.

As the 0% interest rate on my credit card was coming to an end, I tried finding a replacement card and looked into Capital One. I have had good experiences with them on a High Yield Account have had with them for a few years and decided to apply for their card, in spite of the number of complaints I saw on the web. Capital One offers 3 or 4 different cards depending on one's credit history. Since mine is good, I chose the World Card (their best).

I had four Capital One credit cards, none over $1,200 credit limit. I paid them all off three times proving I was a good customer. I lost my job, and it took four months to find another Capital One who still wanted their payments would not listen. I then got pregnant and had to be on bed rest for 8 months. They still wanted payments and put over the credit limit fees on my cards. I tried to call and explain what happened, but to no avail.

I avoided using this card, because they always seem to be able to charge late fees. I would send my payment 2 weeks before the due date, and my payment is always posted one day past the due date. Now I am paying it online through my bank, so they can't pull it anymore. It got so ridiculous that I owed $10 and they kept managing to string out several more payments just by charging me their $39 late fees on a balance that was less than the fee! I am convinced it was a ploy to keep costing me money. I finally had to pay it over the phone with them, so they couldn't charge me the $39 on my measly little balance.

This company operates in a way that can only be called criminal. After several years of using their card, charging typically $1,000/month and paying it off regularly, they raised my rate from 4.6% to 24.7% (I guess their executives are taking home enough billion dollar bonuses, yet)! I wrote to their president, sending in my final payment, my card with a hole punched in it and a cover letter. They responded by asserting they've closed my account. Then today, I get a letter and a new credit card (with the same number)! What will make these vermin just go away and die?!

It began in September 2008 when my fiance and I applied for a mortgage. There was Capital One credit card on my credit report that I knew absolutely nothing about. When I called Capital One to find out information about it, I was treated absolutely horrible and was unable to obtain any info since I could not provide them with the security code on the back of the card (how could I when I have never seen the card or even knew it existed?). When that call was unsuccessful, I tried back a few days later. I was able to put a freeze on the account and requested copies of the past bills be sent to me. Over a month later, I still had not received the bills and decided to send them a letter which outlined the entire situation. The letter also provided Capital One with my current address and phone number. About 10-15 days later, I received the past bills I had requested in the letter.

I got their 0% balance transfer for life of the loan. I checked here first - smart woman I am. I saw the deal was bunk. I called them to complain that they would bait and switch by sending out checks that say one thing then raise the interest after. Jennifer told me if I did a balance transfer by April 24th, they would honor the 0% for life of loan. I called back today to do a balance transfer, and Amber told me that what Jennifer had told me was misinformation and she would not authorize the balance transfer. This company is full of crap, and I will keep the account open so that it doesn't affect my credit but won't be contributing a dime to this card. This company is more frustration than its worth. Thank you for your "$5,000 no interest for a year" loan. I've paid it off without paying you a dime in interest and won't be using you further.

I have a Capital One credit card with an introductory 0% interest rate. I make all my payments on time (early), have never gone over my credit limit and have excellent credit. I was completely surprised one day when I logged on to my account and saw that it was "past due." I had made the payment 2 weeks prior. Here is the thing, I made my payment on 3/11/09 for more than the minimum payment and my payment was not due until 4/6/09. When I called Capital One, they stated that I paid my bill "too early" because the new statement date began on 3/12/09 and they applied my payment towards my previous statement (which I had already paid). They told me that if I had waited one day to make my payment, there would be no issue.

I have never defaulted. I have never been late with one single payment. Yet I, along with thousands of other Capital One customers, received a recent mailing containing a Change of Terms(?) notice, indicating that my APR is being increased to twice the current rate. What really bothers me most about this is that when this has happened in the past, the new APR has been applied only to new purchases, not to the existing balance. However, in this case, you are applying the higher APR to all past purchases that have not been completely paid off. Prior purchases should continue to qualify for the APR that was in effect at the time of the purchase. Luckily, I have under $500 to pay off in 2 months. I pity those folks who have thousands charged up.

I received a notice in the mail stating that my 7.9% interest rate on my Capital One credit card will increase in March of 2009 to 24.9% interest. I was carrying a small balance. One more payment to make and they can have their card back. It was the card I used the most. I never missed a payment nor was I ever late making a payment. I cannot afford to use it at those rates. They lose.

I had used about $8,000 of my $12,000 limit on my card. I'd never missed a payment. Then they sent me a letter stating that my limit was sliced to about $200 above what I had on the card and my interest rate would more than double - from 6% to 15% - through no fault of my own. This is unacceptable. It will be even harder for me to pay off this balance since the interest will keep accruing.

Capital One purchased my loan from another loan company, which was fine, until 6 mo. ago. I have made my payment online for 2 years without any problems. In Oct. '08, the system was upgraded which should make it better. Well, my account cannot and will not be linked to the site. I will have to pay a fee of $9.95 through the automated phone service or pay $14.95 if I speak to a person. Online services are free and the company advertised it. I have spoken to several people, and no one can fix the account. I must mail in my payment or pay the fees. I think this is poor customer service and a poor excuse because of the technology we have today. My account should be fixed or waive my fee for the remainder of my account. I should not be inconvenienced for an upgrade that should have made the system better. If I could, I would remove my account from Capital One. I can't wait for the day my last payment is made.

I have been out of work since October last year. Capital One told me to pay the amount even though I did not have it. They still add on late payments and mega interest. They ring me 3-4 times a day, and I have to speak to a numbnut who does not know what day it is. Never mind my problems. I was told to pay $5 every month, but there is an interest of $30 plus late payment charge of $12. So I am getting $37 behind every month. I am thinking of not paying as they will have to take me to court and all interest will be stopped. I will never get another Capital One card again. I am stressed to hell. I am on tablets because of the constant calls and having to deal with idiots.

I am writing to complain about how absolutely horrific the customer service is at Capital One. First of all, I called them to complain about them raising my interest rates to 19% (in the guise of a bad economy). How easy it must be to just scream the sky is falling, so let's ** all of our customers (including ones like myself with excellent pay history). They said the reason for the increase in rates is because of a letter they sent out. That is a very, very logical reason. Reason = letter. Nonetheless, I could not convince them to offer any type of change to the rates on my account, even after threatening to close my account (I guess they don't like paying customers who carry debt with them).

I just submitted a complaint yesterday in regards to this company and now have a follow-up complaint. I called yesterday afternoon and cancelled the card after receiving a rate increase notice. I used their automated system as directed and the system did not provide a confirmation number. I work in customer service and know that this can happen quite often and so decided to wait until this afternoon to give their system time to update. I spoke with Maria at around 12:30 pm and she stated that she would have to put me on hold to investigate.

I have been receiving daily, two to three phone calls a day from Capital One representatives. The calls have begun as early as 8:02AM and 8:20AM, even on a Sunday. I pay $75.00 a week to these people and still I receive constant phone calls! Is there not a point when they have to stop harassing me? It is annoying and at $75 a week, I figure that is plenty for a monthly sum!

An Internet company made a bogus charge to my Capital One credit card, causing it to go over the limit. Naturally, Cap One jumped right on this and gave me a fine bigger than my payment. I saw this while I was making a payment, so I stopped in the middle to straighten this out. After I straightened it out, which took a few days, Cap One gave me another fine because I was two days late while getting the bogus charge and their original fine corrected.

Capital One sent me one of their generic due to extraordinary changes in the economic environment Dear John flyers. They decided to change my interest from 12.90% on purchases, 14.90% cash, and 11.2% annual to variable 22.9%, 24.9%, and 29.4% respectively. I've been an account holder since 12/2001 (8 years) and have paid on time (and typically well over the limit) with only two instances of difficulty:

I, like many others, have seen my credit rate jump from 4.9% to 13.9% because they say it is the economic times. This was never in my agreement with this company. I am appalled but unable to do anything. If I close the account, my credit score suffers. This is a Goliath preying on the weak. Where is our David?

My son has a credit card with Capital One. In November 2008, my son was behind on his credit card payment and asked me to please pay the bill for him. I called Capital One and made a payment over the phone. The information I gave them was my bank's routing number and checking account number. Since then, Capital One has attempted to get at least a total of $700.00 from my checking account if we add all the attempts they made. They were successful in taking amounts totaling about $500.00. My bank was successful in recuperating the last $400.00 Capital One attempted to get from my checking account - making unauthorized transfers from my checking account. I had to close my checking account, in order to prevent further withdrawals.

We have had a credit card with Capital One for a number of years, and never encountered any problems until initiating a dispute over an unauthorized charge in Fall of 2008. Capital One has subsequently treated us as shabbily as the merchant who caused us to raise the dispute. They dragged their feet for months through the process, and reinstated the charge, refusing to explain why, even though it was still in dispute. Finally, in February, we received an actual letter (albeit unsigned) stating that they resolved the dispute in our favor and would credit us the appropriate amount on our February statement. This never happened, and my repeated calls to them have proved fruitless.

Warning! Capital One is now sending out bogus transfer checks that say 0% for the life of the loan. In fact, I called them and they said this was done in error, **. They also told me if I used them, it would be only for 6 months. Plain and simple, it is too good to be true. Check it out before any transfers. Here I thought being they got bailed out, they were trying to help. Well, we all know this is not true.

Today, I cancelled my Capital One credit card after 9 years after I received notification of the loan sharking interest rate increase. I have always paid my credit card on time and have an excellent credit rating. I called the 800 # to cancel my card, then I had to call another 800# Customer Service (in India) to actually speak to someone. I requested a confirmation letter stating that my interest rate would not change while I paid off my credit card balance. I was told they had no options to accommodate that request. Of course, after receiving $25 billion, I find it hard that a company can't write a letter of confirmation, as I'm not sure we can trust that the interest rate won't be changed. Nevertheless, I'm done with them. I am contacting my Congressional representatives with yet another story of credit card companies that have run amok on our taxpayer dollars.

Well, I have not used my card in six months and was not over the limit. I was just paying on it. One day last month, I received a letter stating that they are raising my interest rate and next I started getting calls. They told me that my account was over the limit when I did not even use the card. I told them to stop the card because of fraud and they told me no and to call back the next day. I called for two days to see what was going on with my account and no one could help, only to find out they had me in collections.

I placed a customer complaint for services not rendered by Vonage. I sent them an email that Vonage is cancelling the charges but they have refused to remove the charges.

Capital One sent a credit card offer to transfer balances with 0% interest for the life of the loan. Everything in the letter confirmed this, but their website said it was 0% for only 6 months and then my regular interest rate.

I lost my wallet and reported my card lost in March 27th. My balance was over $62 and some cents. I told him that was not correct and that charge for $39 should be subtracted and I made a payment of $25 (individual: Raphael). This person said if there were more charges added, it was going to be subtracted. My account went to $498. Ten days later, my account went up to the same amount, $62 over. The girl told me the charges were done because I made a late payment. This company is a scam that must be punished and be prohibited from doing business in USA. It is time to fight back and drive these kinds of businesses, who abuse us, out of United States.

I, like so many others, have opted out and closed my account. I had been a customer for many years, always paid on time, and usually paid at least 1 1/2 the minimum due. I used my card every month as well for small purchases. I had a fixed 9.9% rate that was suddenly being increased to a variable 17.9% due to extraordinary changes in the economic environment. I sent a letter requesting Capital One to attempt to keep me as a customer and received a form letter back, ironically thanking me for choosing Capital One and telling me I was a valued customer. They gave me a phone number to call with questions, which turned out to be an automated system for closing your account. Well, I definitely closed it! I sent another email informing them of my action (and of my disgust with them) and received another form email, again thanking me for choosing them and telling me I am a valued customer!

I had a truck financed through Hibernia National bank. In 1996 it was repossessed. I was still very young and irresponsible. After the truck was sold at a Sheriff's sale, I thought that was the end of it. I never had any other correspondence from Hibernia. In 2005, I was in my 7th year in the Navy. I received at work a notice from Defense Financial Accounting Service, the people who pay us that my wages were going to be garnished by Capital One for the balance of the truck which was around $9,000. I do not dispute that I should pay that amount. However, Capital One tacked on 9 years of interest and legal fees. And they are still charging interest.

The mortgage on a building I own was sold to Capital One in February 2009. I sent my March 2009 payment to them as instructed by my previous mortgage company. I then received a payment book from Capital One. When I called them asking why I had not received my monthly mortgage statement, they responded that they do not send mortgage statements as their system is not set up to do so. Imagine! A mortgage company that is unable to send mortgage statements. Now, I have to send my payments off into the nether world, not knowing if they are paying my taxes and insurance, charging me with fees or penalties or even knowing what my mortgage balance is. My question is: Are they required by law to send a monthly statement? And if they are, what can I do about it?

I have had this Capital Visa for many, many years with an 8.9% interest rate fixed. I have great credit. For no explainable reason, they raised my rate to 13.9% in 2008 and now it's going to 17.9% end of spring 2009. I've called, emailed numerous times and couldn't get an answer except "due to extreme economic conditions, your rate will raise." Their borrowing rate is steadily going down, yet they steadily raised my rate not based on my credit history. I've been scammed, especially being a working woman. Is this discrimination?

I received a phone call because I hadn't activated my new card that Capital One had sent me. I went ahead and activated it with the lady on the phone and told her that I don't purchase with the card because the interest rate is too high. I only do balance transfers. I had a small transfer balance on the account already at a 0% for a limited time. She asked if I would like to so any transfers today because I had a limit of $30,000. I asked about the rate and she said it would be 0% until November and then it would go up to 6.9%. I said that sounded really good, but what about transfer fees. She said none. So I repeated the offer back to her a couple of times and she confirmed that was the offer. I said, "How can I pass that up? Okay, I'll do it." I transferred all my debt to it. I thought how great it will be to have it all in one place and at 0% until November and no fees!

I have been a good customer since 2001. Now they want to raise my interest rate to 17.90%. I am now paying 9.90%. How do they expect people to pay off their debt when they keep raising their rate? Isn't this what the banks did with the interest-only loans? They raise the rates so people couldn't pay. Someone has to stop them from doing the same thing to credit card holders.

Like others, I had a 7.9% interest rate - never missed a payment, never was late and always paid 2-1/2 times my minimum payment. Nevertheless, my interest rate just jumped to 17.9%. This will be on all of the existing balance retro from January. I would gladly close this account so as not to incur the higher rate. However, how fair is it that we also take a hit on our FICO scores because of a closed account? Because of this, the credit card companies have us all over a barrel. The new government stipulations on how CC companies do business doesn't take effect until the middle of next year - we need an emergency law put into place now before all of our FICO scores plummet and then guess what happens? When we apply for credit for something else, we pay another high rate. Something needs to be done regarding how much power these companies have. I vote not to give them any of my tax money to bail any of them out!

Recently, I received a letter that my interest rate was going up. I received it the day before I had surgery. I don't know what I did with the letter, so I could not respond. The letter stated, to the best of my memory, that the rate was going up and I would have to accept the rate change or close my account. I would like to close my account. Since I don't have the number to call, I am writing this email. Your notice said that the interest I had would stay on my balance. I am not able to pay the full amount of my balance at this time, but will certainly pay it in full, and more than the minimum payment due each month as I always have. I don't understand the reason for the increase but will not attempt to use my card again. If I knew where to mail it too, I would return it to you. Thank you.

When I learned my card had been stolen, I reported it immediately. Capital One refused to remove the charges and set a debt collector on me who called me repeatedly one day. There's call after call after call at work, after them being asked not to call me at work. They violated every fair credit law as if it never existed. It is still unresolved, but I am pursuing legal actions against them for harassment and violation of the Fair Debt Collection Practices.

Capital One refused to renew my credit card when it expired because they said I had one late payment in the last year and 7 over limit instances. However, I keep track of my account online and have always made my payments in a timely manner. The over limit instances were caused by Capital One taking fees of one sort or another without posting in a timely manner. They are impossible to trust since they hold payments until they can charge late or over limit charges, thus throwing accounts into even more fees for them. Why they cancelled me, I don't know because they were making a fortune on unnecessary fees from me.

My credit limit was for $200.00. I didn't go over my limit, and here I am paying them $800.00. Because I wasn't working, I ask for a break to pay them off and to please waive some fees. It won't hurt if they charge money I have spent, but the worst is that they are making money like crazy from us and they are not willing to help. I just hope that someone can help with this situation. It is not fair with this economic situation that we are dealing with, and on top of this, we are not getting any help. Other credit cards like HSBC are willing to help you by waiving some of the fees, but Capital One charging me almost $600.00 for late fees and other charges is crazy.

I took a $2,200 loan and paid off my credit card debt with Capital One. I then noticed my card was missing and that there were fraudulent charges made on the card. I called it in and then I was reimbursed for most of the fraudulent charges, except maybe $800 or so. In the meantime, they sent me another card. I opened the envelope, pulled this card out and I immediately called Capital One to activate this new card. At this point, Capital One rep said that I had been using this card already and now my balance was five or so thousand. I reminded him that I just received this card in the mail so it was impossible for me to put these charges on my card. The rep said it must have been my girlfriend who was making the charges and I need to recover the money from her. I responded by saying that I thought that I would first have to have a girlfriend to go after for making charges on an imaginary card.

By adding and subtracting on my business account, the Fraud department made a mess of my account. Call and talk to me because that person did not have authority to touch my account as stated in my letter two weeks ago.

I was sent a letter stating that there would be changes to my account terms. I am an on-time paying customer with an already high rate of 14.24% that Capital One will be raising to 22.9%-24.9% I was told that I either accept these terms or that the company would close my account! That's illegal! I want to keep my current rate! I worked hard to get my credit rate! This is the only credit card that I own and the company dictated to me that it would essentially lower my credit score by closing my account if I did not comply with their rules!

We were informed by Capital One that because we were long term and such valued customers and they were a open and honest company and times are hard for everyone, our interest rate was being raised from 9.9% fixed to 17.9% variable. I guess they want to help make a bad situation worse. Since they are required by law to give us that info, I'm not impressed. Needless to say, we have applied and received a new credit card from our bank at an 8.9% fixed rate and will be cancelling our card from Capital One. Citi is a company I will not be doing business with ever again.

I moved away and closed an account with Capital One and left with a $0.00 balance. I moved back to my home town 3 years later and opened an account with this bank, and they stole $607 out of my checking account. They referred to a charge which happened 3 years earlier for $50. I disputed that charge 3 years earlier and never heard anything else. I thought the matter was closed. I have been a longtime member of both Capital One and other banks. I have always had acceptable credit and credit scores. Unfortunately, Capital One's lack of internal controls and customer service qualities has reported inaccurate credit histories for me.

My fixed interest rate of 9.9% will be increased to a 17.9 % variable as of 19 April 2009. The way the notice was written I understood it to mean that the new interest rate would apply to any future charges posted after that date. I called Capital One to verify this and was told it was retroactive and would apply to the existing balance also. They cited extraordinary economic conditions to justify the rate increase and assured me it was nothing against me as a customer, as I am in good standing. The way I see it, they are just jacking up the rates while they can before it is illegal for them to do so. My existing balance was generated at 9.9% and should not be retroactively increased. Though legal now (until 2010), it is unethical, especially since they have received taxpayer’s money under tarp.

I got a Capital One cc when I turned 18. At the time, I was employed making $10.00 an hour and living at home with no other expenses. I had a $300.00 credit limit. I maxed out the card and then paid it in full, two months later. They then increased my limit to $500. My dad was falling behind on some of his bills so I pulled the money off and let him use the $500. Not too long after that, I got laid off from my job. My dad then started paying the bill. He missed a payment due to him having to pay insurance on his truck and mine, the house payment, both of our phone bills, his property taxes and a couple other bills. He wasn't able to make the $20 payment that month.

My account number is ** and I am complaining about them calling me and threatening me at all hours including calling my wife's job and using unlawful business practices and threats. I sent them a hardship package by their request, because I can't afford to continue to make the monthly payments of $514.98 without adjusting the monthly payment to make it easier. $100 less would be affordable because I am a 100% disabled Air Force Veteran on a fixed income and it's hard for me to pay my mortgage and the high utilities.

Almost a year ago, we moved and provided proper change of address. Capital One somehow got the mailing address wrong. We received no bills from Capital One. My wife pays the bills and tells me the billing stopped immediately after we moved and she assumed I had closed the account. For months we periodically received daily barrages of telephone calls that all hung up on our screening answering machine. Just recently, we ordered a caller ID and found these barrages of calls, 8 to 10 at a time were from 866-833-2569 and we assumed it was a solicitor.

I received a rate offer from Capital One in Jan. or Feb. of 2008 for a balance transfer offer. The offer was 6.99% until Dec. 2008 and then fixed at 4.99% after that. The offer expired on Feb. 22, 2008. I phoned Capital One on February 13, 2008 about the offer and the girl I spoke to said she could do these transactions over the phone. Also, she told me my call would be recorded. She was supposed to process a $5,000 transfer to Chase Manhattan and $4,000 to American Express. When I received my Chase and AE bills later that month (after Feb 22, 2008 or early March 2008, I can't remember exactly), I noticed there were still balance on the bills. I phoned each company to verify and the balance transfers had not been processed.

I received a notice in the mail saying they are taking my rate up from 3.32% to 13.99% effective May 17. I can choose to accept the terms and my entire outstanding balance of about $7,000 will be subject to the new rate and I can use the card. Or I can reject the terms and the account would be closed and the old rate stay in place until the balance is paid to zero. When I called to get an explanation, I spent about an hour on the phone getting transferred from the agent to a supervisor and eventually to a manager. I was told they were changing the rate not due to anything negative on my account, but rather due to general economic conditions.

I also received a notice of change in terms. My no hassle card w/ a fixed rate of 4.99% would be going up to a 13.9% variable rate. Ever since, I've been reading story after story from people that are in the same situation. I just found a phone # to call at Capital One to ask them to review your account and maybe reconsider your rate increase. It's 800-889-9939. I just called and the woman that I spoke w/ was very helpful - she was able to keep me at the same rate for the next ten months. Then, it'll go up to 13.9% variable (but, I hope to pay it off by then). Thank God for kind, helpful people ... and for the web!

I have a complaint about Capital One credit card. I have opened an account with Capital One and make payments on time for $300 every month. But I use the card partially. On February 24, I made a payment of $62 from a balance of $361. I received another bill from Capital One a couple of days later where I had to make a payment of $425. Minimum required was $111. I am getting tired of paying this credit card with a limit of $300. I would like to mention that I have not used this card since Jan. 06, 2009 which was for $12. Please help me out! Thank you!

I was informed that my Prime Rate for Life credit card rate was being increased to 10%. I submitted a complaint to the Controller of the Currency explaining the problem. About 2 weeks later, I received a letter from Capital One saying that the original letter was in error and there would be no change. I thought this would be of interest to others in similar positions.

I have a Capital One card and the company decreased my credit limit due to recession. I've been making my payments. In fact, I paid it right off earlier in the afternoon. I had the card over 3 years and they still retain my security deposit. Is everyone else affected in this manner? I don't make a six figure a month or year income but I was wondering if those who do get this same treatment.

On 3/15/09, I was reached by Capital One to arrange a payment plan, and in return, I would get six months 0% APR. Well, I had to change my arrangement due to financial hardship. On 3/19/09, I called their 800 number and was informed that my arrangement was never fully submitted, so I was told that it would be totally fine to change. She sent an email to confirm that I would not lose my 0% APR. On 3/24/09, I got another call saying that I needed to make a payment of $194. The money had already been charged from my account, yet Capital One had no idea where my money went.

I think everyone is going to love this one...My name is Craig; I live in North Carolina. Recently, I went through a separation and divorce... My ex has left me with credit card debt; she lost her job and I cannot get money from her, so I called Capital One for help. i asked them if they have a program for people going through divorce. They told me they do not offer such assistance; also they wanted the money I owe them. They were really rude to me as well!! Never have I been treated this way. They started harassing me, calling 4 times a day, 7 days a week. I wouldn't answer as I was overwhelmed with cc debt. American Express worked with me and set me up on a program to help me pay off my cc debt. Also, they stopped charging me over the limit fees too. But I never received any help from Capital One. All they have done is add on late fees ($39), over the limit fees ($39) and past due fees ($39)...

My Capital One account was paid in full. I have a copy of the check with the Capital One stamp on the back where it was received and cashed. Capital One turned me over to a collection agency who I contacted and I was told that my attorney had kept my money. It's so untrue. Like I said, I have the returned check from CAPITAL ONE. I have asked them to remove this from my credit report so many times and cannot get anything done about it. I contacted Equifax and disputed this debt. It is still on my credit report and has been for almost a year now. I am now lost and have no idea where to go or what to do about this. I would love to sue Capital One if anyone is willing to help.

Recently, Capital One sent us a notice of change in terms for our credit card account which is in excellent standing. We had a 0% interest rate and the rate was supposed to go back to 11.9% in the next month. The notice said that our rate would be going to a whopping 29%, but that we had the option to close the account (which we've always known we could at any point anyway, so there's no real benefit to providing us with the option to close). No late payments, no missed payments and we even have another CC at 3.25% so obviously we have excellent credit. The cancellation process is appalling - all voice automated - zero customer service. The next statement comes and there's no acknowledgement that they've received the request to cancel, and the May 17th statement will reflect this. And here's the catch. They have to get the request by April 17th, or the rate is accepted and there's no going back.

Both me and my wife have CC's with Capital One (CO), and we have been carrying approx. a balance on each for the past couple of years and make our minimum monthly payments always on time. However, we just recently received a 'change of terms' notice in the US mail telling us that if we don't agree to the new MUCH higher terms, we can opt out and have our cards closed, maintained the terms and continue paying off our balances. My wife called the main number at CO and negotiated a 1% lower rate to a 1 year fixed 9%. I called the opt-out number and was expecting to get a comparable deal but was forced to opt out and close my account with the automated system.

I would like to finish paying off this credit card. I cut it up years ago and cannot pay online because I do not have the expiration date or the 3 number code on the back. This is really irritating. Want to pay to miss your incredibly high late fees, but due to medical crisis I have not been able to mail my bill. Could you please do something for those of us who have cut up your card?

I made a $700.00 payment on my card and they only applied $277.00. When I called for customer service, I got someone from India that could not communicate. I was trying to get to why they did not apply the full payment and I was put on hold for 5 minutes. When the customer service rep came back on the line, he said "Let me explain this in a way you will understand..." then silence. I asked him if he was still with me and he said, "How can I help you?" I felt like I was in a Who's on First comedy routine. I hung up and called back hoping to get someone who can speak English, but I got another with an Indian accent much worse than the first. I still do not have the answer to my question.

It seems Capital One is doing us all here. I have been a good customer for 10 years now. Never late. Great credit score of 780+. Rates going from 8.84% to a whopping 17.9%. I am in a good place though. I have 0 credit card debt, so my ratio is not affected by divorcing Capital One. My credit score will take a very minor ding only because I have applied to my local credit union. They like me and are happy to take my business at 7.99%. As a consumer, I have power. I say for anyone that can afford to do so, hit them where it hurts. Take your business elsewhere. I don't see how they can survive if a large percent of good customers leave. No company can survive having a high percent of high risk accounts. I do feel bad for those out there that are not in the position to go elsewhere.

I am currently 34 and had gotten my first Capital One card in 1993 at the age of 18. As with many young adults, I only screwed up one month and accidentally missed my payment. MY BAD. However, with the $450 credit limit, I had my balance soon topped $600 then $800 and so on and so on. Well eventually, I stopped even trying to deal with them. Phone calls were numerous throughout the day and I was so stressed that it was making me physically ill. Eventually, I was in collections and soon the letters and phone calls increased. I just began to ignore them, which was a bad idea. I was young and naive and thought I could work with them. After the calls I was getting were so threatening, I was really scared.

A couple of weeks ago, I received a notice in the mail saying our interest rate was being increased from 9.9% fixed rate to a variable rate equal to 17.9% plus the prime rate. Now, we have never missed a payment and have always paid more than the monthly charge. I feel as if we are being punished for being prompt and for paying more than the monthly billed amount. We are considering canceling this card but I am not sure if there is any company out there that is honest and fair.

Here is a copy of the email I sent to Capital One Finance and Capital One Supervisor: Apparently, California changed the way the payments are withdrawn from our accounts. I did not receive a letter in the mail or any online notice. I DID NOT authorize that a third payment on March 24th, 2009 be withdrawn from my account. I made two payments in March, but did not plan to make 3. It is my understanding the it is your legal responsibility to inform customers of any changes to our contracts. I did not receive a letter or any communication. Furthermore, when I contacted your Customer Service Department, the person I spoke with was extremely rude to me and impatient with me. I was simply looking for an explanation for the unauthorized withdrawal from my checking account on 3/24/09.

Received offer in the mail for 0% finance until May 2010. I applied for the card on or about March 9th to have a balance transfer of $3,209.79 from a Discover charge that would start charging 12.24% interest as of March 23rd. I was told that I was approved for the Capital One card and that my balance would be transferred in 2 to 3 business days. In the meantime, I received a card in the mail with my new PIN number for my new Capital One card, which I have not received yet. On March 26th I then received a letter from Capital One stating that the amount of the balance transfer ($3,209.79) could not be processed because it would exceed the available credit on the account. The idiot who advised me that my application was approved over the phone and that the balance transfer would be done failed to tell me that my credit limit was only going to be $500.00.

I would like to add my name to the long list of consumers who are suddenly being fleeced by Capital One due to extraordinary economic conditions. Next month, the interest rate on my credit card will double despite my excellent credit and responsible payment history. I hope Capital One hears this pledge: this recession will end and we will remember who kicked us when we were down. Vermont Senator Bernie Sanders is now calling for a cap on credit card interest rates. Please, please write your representatives! Together we can turn the tables on these greedy banks.