Capital One Reviews

All I have to say about Capital One is the only thing they are missing is a mask & a gun. As soon as I pay them off, I will NEVER use their services again. They can find more ways to screw you than stars in the sky. I wish everyone here good luck and do yourself a favor; get the h*ll away from these people.

I returned home from a business trip and found two letters from Capital One in my mail box, one each for each of my Capital One credit cards. Upon opening the first letter, I was informed that due to extraordinary economic circumstances, the purchase rate and the cash advance rate on my card would increase on April 17, 2009. The purchase rate is to 17.99% from the modest rate of 12% or so, and the cash advance rate is to 24%. I then opened the second envelope concerning my second card which informed me with the same opening statement that my rate would be held at 10% until 2010.

On Jan. 12, 2009, I ordered a 3-inch memory foam topper from Knoxfoam and used my Capital One credit card. I have purchased from them before and was very satisfied. I asked how long it would take to get the product. They said, "5 to 7 days." On the 19th, I had not received anything so I called and they told me that the cover had not yet arrived but they expect it on the 21st at which time they will ship it. I waited 8 days and nothing had arrived so I attempted to call them. I could not call them; their number had been disconnected and their webpage is no longer active. I logged onto Capital One and filed a dispute because they did charge my account for $303.41. I kept a copy of this dispute.

In December 2008, I noticed through online inquiry 15 unauthorized transactions (about $650 in total and dating from Dec. 8 through 10, 2008) appearing on my Capital One credit card account. Such transactions happened while my credit card has been with me all the time. I only use my card as a backup card for Sam’s Club and sometimes, gas purchases. But it has always been in my wallet together with my other card from Chase, which is the one I primarily use for everyday purchases. The only time I separate my wallet and my Capital One card is at night when I go to bed. So it’s very unlikely that someone stole it from my possession. What could have happened is that somebody might have been able to duplicate my card and steal my identity.

I have been a customer with this credit card company since I was 18 years old. I am now 23 years old. I have had problems from day one. Every time I turn around there is something going on that I have had to call the numerous times. I have had charges put on my card for magazines (that I NEVER ordered) and they fought with me to take it off. I stop paying them for a few payments because I didn't think that it was fair that were making me pay on something I never ordered.

I have a business checking account for the last 4 years. Today, when I requested to open another account on the same DBA, the manager told me she cannot open another account because I do check cashing. Last year, the district manager, **, visited to my booth location. I understand the bank is not opening any new check cashing account, but I do not need check cashing just only for Western Union transactions. I need a justification. Thank you.

Capital One claims that there is an account open in my name. Mind you, they have none of the information that you would expect a credit company to have (ex: DOB, SIN)... Anyways, they advised me that there was a balance on this account of $700. I asked how this could be and they stated that it must be a fraudulent account. I assisted them with every thing they requested, but somehow they determined that the account was not fraudulent and that I am responsible for the balance. After looking further into the issue, it was clear on my credit report that no credit was to be given unless a photo ID is present. So when I inquired about this issue with Capital One, I was told that a photo ID must have been sent before this CC was delivered. I asked if this copy was present and was advised that they would look into it.

Raised my rate from 9.9% to 17.9% with no reason. I have good credit, have always paid my bills including this one on time and never go over my credit limits. So why are they doing this? I see it's happened to a lot of people. I don't think it's fair. The card was advertized as offering a for life interest rate and they've received a handsome government bailout.

On February 9th of this year, a hotel that I had been staying at on a business trip (Best Western Mill River, Rockville Centre, NY) erroneously charged my card for the stay in the amount of $1,225.73. The company I work for paid the hotel for my stay; a clerk simply made a mistake, as they had my card on file. The next day, I called the hotel and they immediately called Capital One to have the charge reversed. Capital One did so on February 13th. No problem, things happen.

In December '08, I noticed a membership fee on my account. As usual, I called to have it removed. (Prior to this membership fee, there was a zero balance on the card.) I was informed that all charges would be reversed (I have a payment protection plan on the account). The $39 fee was reversed, but the $0.8 charge was not. In January '09, I received a statement showing a past due charge of $15.18. I assumed the charge would be removed the next month. In February, not only was there a late charge for January, but February as well; now a payment of $31.74 is due. The membership fee was reversed; however, the fee charged to the account activated the protection payment charge.

I have had my Capital One credit card for about 13 years. I make decent money, certainly more than I made when I was 13 years old, when I opened the card as a 'starter' card. However, my credit limit is still $1,000, which renders the card pretty much useless to me, as I would be very likely to get all kinds of fees for going over the limit. Not only is $1,000 a lot less than it was in the mid-90s, but I am now an adult who can certainly pay off a balance on a card. I have now called several times to get a credit limit increase, and I have always been unsuccessful. Today, it was explained to me that I cannot get an increase because I do not use my card for everyday items and because I pay off my card too quickly.

After suffering a severe financial setback last year, I spoke with Capital One and was accepted into their Financial Hardship Program. I agreed to pay a certain amount every month at an agreed 15.9% APR. In order to pay off my debt, it would require making around 36 months of payments. Capital One refused to put our agreement in writing.

Capital One sent a notice that my rate would go from 5.74% to 15.9% if I didn't cancel my card and opt out of their new rate structure. This new rate will also be retroactive to 1/1/2009 which will add a retroactive finance charge as well. This is how they treat customers that have been loyal, paying customers with a good credit history with them. I can't imagine what they are doing to those with poor credit or who have missed a payment. (God help them because Capital One sure won't!) They are out to screw anyone and everyone they can because the greed factor of this organization is enormous.

Last month, I received a letter from Capital One that my annual rate was going up from 9.9% to 17.9% annual rate. I have never been late and have made huge payment to pay off my balance quickly. I called up customer service and they said the economy forced them to raise their rates. My next payment would pay off the credit card. My due date is the 7th of the month. I sent off my check for $1,151.21. The $1,000 would come out on the 7th of March. The payment went to Capital One in Salt Lake City. I made my usual phone call and yup, they received it a couple of days later. So that left my final balance of $1,000 on the 7th of the month that Capital One has always taken out like clockwork.

I have had this card for several years, always pay on time. Have raised my APR from 9.90% to over 17%. I called them, no consideration to lower it. They are currently offering new accounts with lower rates on their website. Furious.

I have a credit card with Capital One. They changed my APR to 25% and it went over the limit without my spending past it. I recently became unemployed and although I have made regular payments, I cannot bring my balance down and they will not give me a reason as to why my APR is raised until I bring my balance below the limit (which was artificially inflated). I spoke at length with a woman who only gave her name as Marvin and her supervisor is named Jimmy **.

I have already filed a complaint. Our government has passed laws that are enabling Capital One to treat us like this. Our congressmen signed this legislation into law. It was kept quiet, because they already knew what was coming about before we, the people, did and they did NOT care!! Call your Congressman and get the names of these govt. officials that we are becoming slaves to!

Capital One put us in collections for 3 months saying we had not paid a bill from November to March. I do electronic transfer. For two months, no bill was received (we don't use the card much) but we got harassing calls from collections. I contacted Capital One with payment number and THEIR posting date. Rep claimed they never received payment and they listed it as past due on credit report. I called again; the next CSR said we DID make a payment - but it was weeks different than my bank recorded.

I have been a Capital One card holder for about 3 years and I took advantage of the no-annual fee and being young and wanting to build up my credit, I thought this was the way to go. I was making great money at the time and always paid down my card. When the economy went belly up, I got a letter in the mail that they were raising my APR from 10% to 20! 20 ** percent, are you kidding me??? I was forced to only make the minimum payments when my hours at work were slashed in half. I had also just had twins a few months before so I was in a really sticky situation. I contacted them and told them my situation and tried to get them to lower my APR.

I was given a 0% no-fee balance transfer offer... but they charged 16.9% finance charge on that balance transfer on my first statement!!! Liar, LIAR... total FRAUD.

I was amazed the other day when I received correspondence from Capital One. The envelope said WE HEAR YOU and then asked me to transfer balances! Here I thought they were apologizing! I've had a Capital One card for years, so long that I remember calling customer service and actually speaking to someone in the US! I'm fortunate that I currently don't have a balance on my card and was astounded when my rate increased 15%. I'm keeping the account open just to keep my FICO score up, but have cut up the card and have other low balance cards to use if needed. (May I recommend Simmons First. They have a fixed card of 7.25%.) But I feel so sorry for people who are stuck with this horrendous company. Capital One SUCKS. Their customer service is LAUGHABLE and they should be ASHAMED OF THEMSELVES.

For months, Capital One has been changing the due date of my bill and charging me late fees. The latest late fee charge led me to submit a complaint to the BBB about their billing practices as well as not returning any point of contact that I attempted to make with them via their web site and not allowing me to close the account. I had a late fee reversed for the month of February. They sent me a letter that actually told me, "Congratulations," that the fee was reversed and then charged me a late fee for the month of March, 5 days after my payment had already posted to my account. Now I am getting an average of 2 to 3 calls per day from Capital One (from number 800-955-6600).

The more complaints the better. If you opt out and owe a balance, your credit report will show your card is maxed out possibly lowering your credit score. Try to transfer first.

I disputed a charge with a dishonest merchant in December 2008. It is now March 2009 and Capital One has rebilled my account 3 times after assuring me the matter has been taken care of. I have sent every bit of information I have, including 14 pages of internet correspondence with the online retailer and a lengthy explanation about what happened, and twice now, they have sent me a letter stating that I did not send the information they requested. I feel they are trying to wait me out until I give up and just pay for the defective merchandise, which was a computer program that does not work, purchased from a company with well-documented lack of consumer support, which I unfortunately found out after I had made my purchase. I cannot get satisfaction from the seller and Visa supposedly has a customer satisfaction guarantee which Capital One seems to be determined not to honor.

I just got off the phone with Capital One and I asked them to close my account immediately. I talked to three people and they wanted me to talk to a fourth person and I said no. I ended up hanging up on them! Today is March 17, and Capital One is charging me 2 finance charges in one month which raised my payment to $133 for the next payment. I have never been late paying or gone over my credit limit! Is this legal? I told them that the most that I could pay them this month was $107 and they would not accept this. I have never been charged 2 finance charges in one month. They told me that I had to pay this amount. I owe around $3,600 at 9.9% interest rate. They did waive 3 months' finance charges for me to help me out - but they never told me that doing this would make me have to pay 2 finance charges in one month!!

The collectors have been calling my home for a while now and I keep telling them I don't know the people they are looking for and they do not live here. So now they will call and hang up when I answer the telephone.

I too had a bad experience with Capital One. I admit being late with some of my payments due to my husband being injured. However, when he finally started receiving his workers’ comp, I managed to pay more than my monthly payments to try to offset the late fees. Anyhow, I received a letter (notice of default and right to cure) from Capital on notifying me of my past due in the amount of $275. I paid off that amount a couple of days later. Well, Capital One started calling me more than twice a day including the weekends too. Wondering what they were calling about because I should have been up to date with my monthly payments, I spoke to them.

My Bank, BB&T, sent a check for the complete amount owed to Capital Bank Credit card yesterday, March 16, 2009. I contacted the above representative from Capital Bank, Brian MBE code **. My argument was that Capital is charging me $53.83 for Finance Charge. I had asked my bank, BB&T in Virginia, to write a letter on my behalf that I wanted the account closed. I have copy of said letter.

A dispute was opened with Capital One because THEY made an error. The charge was in December '08. They sent a form and gave me THREE days to get it back to them. I spent ten dollars in faxes. Then a month later, they sent another form with further questions, but getting the info wrong (showing that they either didn't read or didn't properly address the info sent to them clearly and in detail). Again, five dollars in faxes since they gave a deadline of a few days. Then in March, they sent a recharge. When I called to ask them what this was about, they said "Oh, the company that does this for us doesn't care about you." Yes, but WHY did they recharge this and not honor the request? "Oh, they couldn't read the fax. It was too dark for them to read." Great.

I have a Capital One credit card. I had an accident 4 years ago and was without medical insurance during that time. The accident cost us over $10,000 and had to pay that on top of other bills. Due to the accident, I was late several times and now they are charging me 24.24% interest. My credit is very important to me and want to pay my debit. Other people in my position would have filed bankruptcy a long time ago. We started a new business in 2003 and used all we had to get it going. They have had to be bailed out due to their poor judgements.

My credit card account interest was raised from 8.9% to 17.9%. I have never been late and have always paid more than the minimum payment. What it comes down to is Capital One made some very bad decisions; I did not make those decisions nor was I consulted by Capital One on these decisions but now they expect me to pay for their incompetency and greed. Sorry, Capital One, I'm closing the account.

Capital One is the worst credit card I ever have. I took advantage of the 0% balance transfer until 11/09 with no balance transfer fee. I set up an email statement. I just go online to pay my bills and never bothered to open my statement. One day I finally did and I have no idea I've been charged finance charges since I did the balance transfer. I was confident that I am getting my 0% promo, but it was a lie. First, when I opened my account online, it says no annual fee. Then when I got my statement the very first time, there you go... there's a $39. I called and complained. They reversed it but I was told that my card does charge annual fees. I told the rep to go to their website and see that I was right, but still they have to charge me.

Capital One just jacked up my interest rate on Platinum Visa Credit Card by 10%. No reason was given except due to economic conditions... Apparently, lots of folks have recently gotten notices of increases. I suggest we ALL send a message and have everyone cancel cards and accounts. Closing the card will freeze your previous rate and you can continue to pay off the balance each month. TAKE ACTION - I'm sick and tired of it and I'm not going to take it anymore!

They increased the interest rate by almost 10% due to economic conditions and I have higher monthly payments.

This is excessive harassment over $1. Yes, 1 dollar. I wrote a check for $110 instead of $111. They then didn't count the payment at all for that month. It's as if I paid them nothing. They said however that the check was cashed! Then the harassment began. I had never had a late payment ever and they put me into their collections dept. I got automated calls and live person calls. They froze my card all for $1. They then expected me to make a $171 payment. Why? The $1 should catch me up and I would happily pay my next payment. They said I would be reported late till I paid that amount. So I set up a phone payment to be taken out on the due date and it didn't hit my account. So I called them and they said, "Maybe, it will hit tomorrow." They then took the $171 out of my account based on that conversation and went ahead and took out another $171 by automated phone check yet on my statement it says they were both processed on the 23rd. They will do nothing to fix this situation. They are rude and have a lack of what real customer service is. They stole an extra $171 out of my account and want me to do all the work to dispute it with my bank and I will. They **!

10% APR to 17.9, I’m cancelling my card now. No way would I ever do business with this crap company again. I always paid on time, always what in your wallet, definitely not Capital One!!!

I have been a customer for quite some time. I decided to use my tax rebate to pay off more than 90% of my bill to have more open credit and just to get that glooming debt off of me. How do they reward me? They took all of my credit away. There was no notification; they said they called me. I have no message or missed call. I have not received a letter. This really is a bad situation. My credit score is decent; it’s not at the top but it is good. I pay every bill I have, and I am not delinquent in any account that I have currently open. It isn't fair that they can do this to someone who is trying to be responsible and paying off debt. The economy will never recover if companies keep doing this to people.

My wife had a liver transplant and is on immunosuppressant drugs to keep her alive. The combination of the co-pays and insurance payments put me into a temporary position of not being able to pay credit card payments. I called all my credit card companies and made arrangements I could afford except for Capital One. They call me 4 times a day and ask for immediate payment and put me to the hardship department who refuse to make a payment I can afford. I would like to see this blog forwarded to the White House, and I would like to support the congressman from NY who wants credit card companies curtailed to charging 15% (18%) as do all of the Credit Unions. We need help out here and will vote for the candidates who will change this situation. Consequence: credit rating dropped to 500 from 649 after paying all bills on time for 10 years.

For 5 years I had a CD 120k with Capital One. In April of 2006, I took out another CD. Then around September of 2006, I received a letter from Capital One that my CD was canceled. Enclosed was a check minus a hefty early withdraw fee of $2,500.00... I never cancelled this CD. It was Capital One that cancelled my CD on their end then charged me an early withdrawal fee. Got nowhere demanding this mistake be corrected and my CD $2,500.00 refunds be put back into effect. No one at Capital will give me any answers. I was hung up on 3 times the first day and will not refund my $2,500.00! NEVER gave them permission to cancel and demanded them to show me the papers when this CD was cancelled. I was told they have no such document to cancel the CD early...

My daughter and son-in-law live with me. They have a Capital One Card. My daughter tried to make a payment when due and the website was down. With work and other pressures, the payment slipped her mind. Every day of the week I get a phone call at home asking for Cheestpher (Chris). The person on the other end will not tell me who they are or what they want. They call sometimes twice a day, including Saturday and Sunday. Today I traced the number, called, and tried to talk to the person in India, and all he did was hang up on me. He ordered me to have my daughter call but would not give a phone number, and when I told him this kind of harassment was illegal, he hung up on me.

Raised my interest rate which can cause going over limit so they can charge you the over the limit fee of $39.00. All I can say is everyone who has Capital One needs to stop using it, pay it off, find out who the CEO and the other higher ups are and before they ever get another credit card, make sure none of these crooks work there so we don't keep feeding these amazingly huge, greed mongers. Please find out who these people are like I'm doing. Make sure they hit the soup lines too. Greed is destroying our great country!

After 10 years of being a loyal customer with Capital One, I, too, received the letter in the mail about the APR's being increased due to the economic conditions. My APR is going from 9% to 17.9%! I have great credit and do not deserve this. How does putting millions of customers with great credit into economic hardship going to help the economy bounce back??? IT'S NOT! I wrote a letter to the BBB on this situation... to which I received a generic response from Cap1's executive office telling me to call the 800 number to close my account, as indicated in my letter.

So far, nothing has happened other than the refusal of two of Capital One's customer service reps to tell me how they got my name to bombard me with pre-screened credit offers. I am aware that they have a practice of getting lists from the major credit report companies, but since my income drastically dropped last year and I am literally half a year behind on my other credit card, the only thing I can think is that these unscrupulous operators think I'll jump on their offer of new credit. I might be poor, but I'm not stupid. IF this is what's going on, it is absolutely reprehensible to prey on people in difficult economic situations. Are they assuming our less than stellar payment records will net them a ton of money in over-the-limit fees and astronomical interest rates? When I called to complain, there was such a long wait, and a cheerful phone voice kept repeating the wait was due to the large response to their newest credit offers. I feel sorry for all those souls who have been lured in!

For several months now, I am receiving phone calls from Capital One, asking for David **. I have given them all the information I have, new phone number and address. I get calls about 4 times per day, including weekends. It just doesn't stop. Don't I have any rights? Their phone # is 800-926-1000. I find it very upsetting. I am in a different room in my home, running to the phone only to hear Capital One asking for David **. I have contacted David **. He told me he is up to date with his payments. I don't want to change my phone number if I don't absolutely have to.

I, too, received a notice of the increased APR on my Capital One Credit Card, and I'm tired of their games. I have not been allowed to increase the credit amount, and they are all too quick with their late fees that are a collection of $39 fees that add up to $100 per event. I, too, have an 800 credit score, pay my bill off every month, and they want me to accept 24.9%. Are you kidding me? I opened up a new Capital One Credit card with a higher limit and 9.9% interest rate, and will abandon my old card usage. I won't close it until I have established my new card history, thereby managing the negative effect of closing the account. It will be a happy day when I close all of my accounts with them! I'm looking for other alternatives to cards with miles; there are many.

I received a notice of "change in terms" regarding my Capital One Visa increasing my APR from a low 3.81% to a variable rate of 12.65% plus the prime rate effective as of Jan. 2010 unless I refuse these terms by April 17, 2009. I called customer service and like so many others was given the run around concerning what "economic conditions "and "the length of time you've had this rate and account" meant that my rates would increase so drastically. I've had this card over 11 yrs, never late on payment, always pay more than minimum and have excellent credit. It was obvious no matter what question or how it was asked was I going to get an answer that made sense.

I have received a notice that Capital One is raising my interest rate on purchases (currently 5.52%, I just called and asked) to 13.9% with a "default rate" of 29.4%! That's more than DOUBLE my current rate - at a time when the interest being paid on CDs, savings account and the interest rates on mortgages are at historic lows.

A few months ago, I requested for my account to be closed. I was told I had an option to keep the account open and to do so, I just needed to use the card and I did. I paid my balance in February 2009, tried to use my card in March, and found out it was closed. I was assured by a rep before the account was closed that they would cancel the decision to close, and the account would remain open. I know this will affect my credit, and I was really trying to prevent any negative reporting. That was my reason for paying my balance!!!

I received a credit card from Capital One at 19 years old, with a $300 limit. I had just become a single mother, and had to take extra time off of work because of an emergency operation I had to have. Once the funds from friends and family ran dry, I had to start putting gas and my utilities on my credit card. I had got up to about $150 by the time I was able to go back to work, and was determined to pay it off.

I called to pay off my credit card of $1,900. They said they would charge $10 if done by phone. I told them to close my account and I would send a check in by mail. I did and got billed $19.16 because they charged interest for the 7 days it took for the check to get to them. I asked to speak to the supervisor and they said they did not have one; they are as far as I can go up. I try to do the right thing and pay off my bills, and they want to charge me and charge more interest to pay off the bill.

I owed $500 on credit card, plus hidden fees and interest. They offered to settle with me for $528. I sent a cashier's check for $528 on 01/05/2009. I got a bill in the mail for $88. I have called and talked to numerous people, all saying I have to pay it even though they agreed to settle. I have good credit, and they are messing it up. I am in high school, a senior. I work from 12 to 9 every night, and pay my bills!! Please help me with this problem. I kept my word, they did not!! The economic part, I took a loan to pay them in full, and this hurt my budget/college. I will never get another card.

I have had a credit card with Cap One for over ten years. I always paid on time. No problems prior to notice that my interest rate will go from 7% to 15.9% as of 4/17/09. This should be illegal. I am angry. So I sent a check for the balance of almost $2,000 on 3/3/09. It is 3/11/09, and the check has not been posted to my account. The due date is 3/18. I hope they are not pulling the old trick of holding the check until after the due date in order to gouge more money. My checks have always been posted in just a few days. If this does happen, I will not pay it. They will have to take me to court. I did not close my account because I don't want to hurt my credit rating, which is excellent. But I will if I have to.

Like so many other Capital One customers, I received a letter from them in the mail notifying me that my interest rate would climb from 7.99% to 15.99%. I was given the option to reject the terms and close my account. I enthusiastically chose that option. Actually, no damage has resulted. In fact, I felt very happy. I had been looking for an excuse to stop using credit cards, and to rely only on my Credit Union Debit Card. Now, I had a very defensible one.

I have been a Capital One credit card holder for over 10 years and have enjoyed using this account. When I received the Notice of Changes to Your Account, I too called and tried to reason with the customer service person to no avail. I have never been late with my payments, have an excellent credit score and often pay more than the minimum requested. Since the rate increase is 250% of the current interest terms, I plan to transfer my balance to another card if possible when the time comes or find a better way to pay this off.

I received a bill from Capital One Credit cards and figured it was a mistake so I threw it out. It was a charge for a new credit card, which I didn't have. Then I received a bill for the same charge with a late fee. Meanwhile, I never applied for a card, never received one, etc. I called them several times and was told they would send me a fraud report to fill out, which I never received. This has been going on for FIVE months. Today, I called again and was told I would receive a fraud report to fill out. I'm not going to hold my breath! My credit rating plummeted to 560 because of a delinquent credit card; as well, I have been on hold with Capital One for hours. I have already been told by Capital One that my account was canceled and that they will notify the credit agencies. They have done neither.

Capital One is opting to fast track an entire business segment to their collection arm, Allied Interstate. These folks defy and break the Fair Credit/consumer protection laws by the minute. They do not validate the debt within 5 days. They do not provide they are licensed with the states that require them to do so, by providing the license #. They do not honor cease and desist requests, orally and written confirmation of same, fax or certified. They do not provide documentation for the debt, no credit apps, no explanations for fees or charges, no proof whatsoever.

I received a notification from Capital One MasterCard that due to the economic situation, they would be increasing my interest rate from 11% to 17%. I have never been late with a payment and always pay much more than the minimum payment every month. This is the second time in less than two years they have increased my rate. The last increase was from 6% to 11%. Capital One received a bailout and this is how they return the favor to their customers! I was given the option to decline the new terms, which I certainly did! I fired Capital One and will close this account! I don't need their card and will never do business with them again! I suggest all their customers do the same - FIRE THEM!!

I purchased a vehicle with NFB 4 years ago. The car was insured through NFB Funding Inc for GAP. I was in a car accident last year and the car was totaled. The insurance, however, didn't cover the balance and I was left with a big payment. However since My Gap was with NFB Funding Inc. currently Capital Finance Funding Inc, they are stating that NFB was never paid even though I have the Contract and proof it was paid. They are refusing to accept that the insurer has become them through the purchase of the bank.

I am outraged that credit card companies are getting away with arbitrary increases in rates and no one is doing anything about it. Is anyone starting a class action on Capital One's recent Change of Terms notice? I received this notice after paying my credit card on time for years. Capital One had rewarded me not so long ago by sending me promotional checks (hoping I would cash them and knowing that if I did I would soon receive the company's Change in Terms notice. Is anyone doing anything about this issue? Better yet, is the Government doing anything other than giving them more of our taxpayer monies. I am disgusted.

I do not WANT CAPITAL ONE calling me. They have called approximately 5 to 6 times a day, plus a night. I do not want any credit cards. I have reported these calls many times, but the calls keep coming in. Tell them to stop these calls at once or else I will have to take further action... The people I talk to cannot talk good English, so it is impossible to get them names. Hope this email will rectify this problem... Thank you.

I received my bank statement on Sat., 3/6. The statement showed an Adjustment Credit of $120. I stopped into a branch that day and inquired as to the nature of the Adjustment and the woman I dealt with, although very professional, could not give me an answer. She told me that the only person who knew the answer was the person who made the adjustment. Today, I was told that I had withdrawn $120 on July 7, 2008 and, due to some glitch in your system, it was never posted. In order for me to withdraw money, I fill out a withdrawal slip and give it to a teller. Therefore, I asked for documentation and was told, "It isn't there". Without valid documentation, this withdrawal is unauthorized. I request that either (1) valid documentation be presented to me or (2) the $120 be credited back to my account.

On three different occasions over the last year, Capital One has charged me just enough finance charges to take me over the limit thus charging me a $39 over the limit fee (they seem to take pride in the fact it's $39 and not $40 as if they're doing the customer a service). I should be working harder at paying Capital One off but there were times that it was difficult to pay more than the minimum payment. On one occasion, I was charged finance charges that took me 10 cents over the limit, another $5 over the limit and most recently 3 cents over the limit. So a total of less than $6 in finance charges has gotten me $117 worth of over limit fees.

I would like to join the growing list of angry Capital One customers. This is probably the first time I have made a complaint. While I realize it is legal, the gigantic interest hike should be illegal, especially if they receive or have already received bailout money. I have been a customer of Capital One for years. My husband lost his job last fall and it is a struggle to pay the bills. I had no problem making my monthly payments at 7.9%, but they are raising my interest rate to 18.9%. We owe $8,000. Paying off the account will be incredibly difficult at this rate. I now understand why so many people are in trouble. I definitely do not feel sorry for these predatory banks.

Capital One calls on the average of 6 times a day 7 days a week for someone I have never heard of. I am 84 yrs old and this is very annoying to have to go to answer a call that isn't even for me. I have asked to speak to a supervisor and have not reached one, only the person who answers me wants to know what for (and they don't speak good English). I explained and, for over 2 weeks, they still call after telling me the number is taken off the auto calling. They promised me twice in this time it would be stopped.

What's in your wallet? Well, it certainly won't be Capital One anymore. We also received a notice that all three of our cards are getting their interest rates more than doubled - and we again have had these cards for many years and have paid on time, etc. The execs there are probably going to get as much money as they can before they run this company into the ground too. Capital One is not who they say they are! So much for helping the consumer along in these economic times. With everyone canceling their cards, where will they earn all that extra money?! Off the people who can’t afford to pay it off now and will have to pay the higher rates and more money. The old cliche - highway robbery!

I have a personal loan with Capital One Bank. And one month, I decided to make my monthly payment at a local branch near my job. I made my payment in cash, got my proof of payment and went on my merry way. A week later, I get a phone call stating my loan payment is past due. I explained that I made my payment on time. “I have proof of payment, what are you talking about?” I had to write a letter requesting a payment investigation be made along with a copy of my payment receipt. I was told that this investigation could take UP TO 60 DAYS!! I was like, “are you for real? When this is clearly a mistake on the bank's part.”

I got a letter last week saying, due to the current economic conditions, my rates were going up. Get this, from 8.9 to 18.9. Amazing, eh? Greed. I pay in full, have a credit score of 800+, and they raise my rate. I'd cancel the card but don't want to impact my FICO rating. The only harm done is I won't be using this card. And If I do, will pay in full (which is what I always do anyway - hey, maybe that's why then raised my rate!).

I just closed my Capital One card for charging me a $39 annual fee that they are not able to reverse. I have a FICO score >700, and always paid my balance in full every month. When I requested that my account be closed if they couldn't remove the fee, the rep said she was able to waive the fee since my account was closing, but not if I was going to keep my account open. What a useless company & credit card.

I, like most people that I have read on the site, have been absolutely screwed. However, I am not one of the lucky people that this happened to within the last month or two. In fact, I have been dealing with this junk for nearly 4 years. I got a credit card right at 18 with a $500 limit. I didn't go out and just spend money on it. I got it to build my credit so I had those little things like Credit Inform and all that junk on there charging me like $15 a month or whatever so I was making small monthly payments. Well, a point came where I had a very large repair bill on my car, and by this point, my limit had been raised to $750 for prompt payments and all of that. So I called Capital One and told them to remove all those little auto charge things and they said they did. Well, I put the repair on my card and still got charged for those little extras which put my card over the limit, so I called them. They just proceed to tell (lie to) me how it takes a full billing cycle for that to happen. Fine, okay whatever, so I paid the overage fees and all that crap and got positive again. It happened again the next month.

Recently, I received a notice that my Capital One card would be raising my rate. We currently have a 7.9% FIXED rate platinum card. Did I mention FIXED rate? We are now skyrocketing to a 17.9% variable rate beginning in February 2010. Is that legal? We have always paid double or triple the minimum due and have never been late. I can understand increasing everyone a couple of percentages, but 10 percent. Outraged by this! What are they doing with all their bail out money?

Here's one you never heard... I got a letter from Capital One telling me they are upping my interest to 17.9%. Oh wait, I guess I'm not the only one. Someone has got to do something about this. They can't be allowed to continue this practice. Why don't the Feds bail US out? The consumers are the one who are trying to keep the economy going, but we can't when we keep getting jerked around by these big credit companies.

I work for Capital One and hate it. I agree with everyone. Cancel and pay off your card(s) if you can. If you have savings earning 3% or less or IRA/CDs etc, now is the time to use them to pay off the card. You aren't making enough interest on them to justify keeping the card. Get rid of it and get out now. Good luck.

I have a Capital MasterCard for the past 15 years, with top-of-the-line credit rating, and a very high credit limit. On 3/7/09, I received a notice from Capital that my rate is going from 12.9% to 17.9%. I was never late, and always pay much more than the minimum. I will be declining this offer, closing my account, and paying off my balance at 12.9%. I would like to see Capital One lose 5 million credit card customers. I hope everyone who got this notice decline this offer. There are many cards out there you can choose from. These banks gave people who cannot pay credit cards, and expect their good customers to pay for their mistakes. NOT ON MY DIME, I can tell you! They will be losing one heck of a good customer. My advice to all the people who have Capital One credit cards, get rid of them.

My daughter has a car loan with them. She was late in her payment. They call her every hour. I've told them she's working and not home. Calls keep coming. This is now harassment!

I got a credit card from them in June of 2001 and made mistakes and wound up having a charge-off on my credit report. I had a limit of $400 which shows on my credit report currently and the charge off was for $2168. How is it that much? Can they do that? I can see some overages or whatever but to accrue that amount is not right. I would be glad to give them the $400 but $2168 - I never used that amount!

Yesterday, I received the same "due to economic conditions" letter as everyone else. 9% to 29% seems reasonable. I paid my balance today and went to redeem my rewards before I closed the account. To add insult to injury, they've raised all the prices on the rewards items. I should have just sent my check to the team of lawyers that will be handling their bankruptcy. If one good thing comes out of 2009, let it be the downfall of Crapital One.

I have had a Capital One Platinum card for 5 years, have never been over the limit, and never missed a payment. Capital One has informed me they are raising my APR to a whopping 17.9% (from 7%). Well, chalk me up as one more consumer with perfect credit who will be closing their account with Capital One. Furthermore, I will NEVER again do any business with Capital One, or companies that are affiliated with them. I am even going to go as far as not using products from companies that are depicted in their advertisements. People - together we are strong. If we all refuse to do business with this shady company, it will send a powerful message.

I have already written about this issue, but I did want to see if all of us want to band together and email the president. I did this morning. I think if they see enough complaints sent, they may look into this horrible mess. It is such an injustice to all of us, who were so faithful to pay them on time, plus extra to kick us when we're down. I have been faithful for 16 years. Well, I had to pay $90 for a balance transfer to another card. But now, I feel it was the best $90 to put the screws to them. I am unemployed to top it off. So come on everyone, write to the President, even if it's just to get it off your chest. Remember the squeaky wheel!!!

I got behind on my credit card payments and arranged via phone a payment arrangement to get caught up. Unlike any other credit card I have dealt with, Capital One did not offer any plan that stopped late fees, over-limit fees, and made catching up impossible, but I faithfully attempted to anyway since I'm not looking for a bailout, unlike Capital One themselves. There were no written notices of any arrangements either, although I requested one. Every time you call them, the initial rep (usually useless) always has the same line, that all Account Managers are busy.

I got the letter from Capital One yesterday saying they are raising my rate from 12.9% to 17.9%. I have great credit, and have been a good customer for over 10 years. At 12.9% the APR wasn't low enough for me to use it. I keep it only because it's my oldest card and I don't want to negatively affect my FICO score, which is excellent. So every year I have to pay these crooks $29 annual fee. It's the only thing that ever gets charged to the card. I have nothing but contempt for this bank. What they are doing now is criminal. I'm glad I don't have a balance on my card, but I really feel for those that do. I hope you are able to transfer your balances. They say they’re doing this to be able to stay in business, but I predict this bank will tank due to the mass exodus of customers they're causing with this. I'll be shopping around for another card to use as my back-up credit card, and canceling Capital One if I determine my FICO can take the hit. Otherwise, it's going in the sock drawer like others here have said.

I can forgive the higher interest rates (to a point), considering the sad state of affairs these days, but I am canceling my newly acquired Capital One card because of their deceitful advertising. Despite an excellent credit score, I got only a $500 limit - making the card virtually useless to me and making the high-points rewards program and the teaser low-interest rate meaningless. There was no indication in the advertising material that the credit limit would be so ridiculously low for someone with excellent credit. I think I'll just charge a $5 hamburger meal once a month to spite them.

I had this credit card for years and always paid on time and the minimum amount due until December of 2008. I figured I would pay the payment due in January of 2009 to catch up. This was the beginning of my nightmare. Capital One started calling my home phone four times a day telling me I was hundreds of dollars behind. I explained I was not. In January, I paid December's payment and half of January and told Capital One that I would catch up by the end of January. They were rude, threatening and kept telling me that I was hundreds of dollars behind. When I got tired of explaining I was not, I told each and every rep to stop calling me, period. I disconnected my house phone.

My husband and I took out a loan to pay off Capital One, and that was back on 1/27/09. As of 2/25/09, they were charging us for a card that isn't in use. And when speaking with them, all they can say is you owe.

I got a notice that my rate is tripling to 17.9% after 4 years of having the account with them, paying more than minimum and never late. Balance had gone up recently to keep up with everything happening, so it's even more opportunistic. Is this legal, especially in light of the new law that was just passed about CC companies being able to arbitrarily raise rates on existing balances?

I can only say a few things about C1's change in terms, because I work for them. First, the reason for the change in terms is that they are trying to get rid of customers. That's right, get rid of them. The big focus is on the ones that have large credit limits and a good credit history. Why, you ask? Well, in short, they don't make much money off of them. I know that it really gets people mad that they are doing this and get away with it legally, but that leads to the second reason for the change in terms. In July 2010, they won't be able to pull these kinds of stunts (or at least, it will be harder to pull) because the law changes.

If you have ever seen Capital One's TV commercials where a group of hoards are used, you should realize that these are who run the company. They've the most stupid customer service, highest interest rates and highest number of difficulties with their cards. I have been a card holder for over 5 years now and recently I opened another account for my business. That was very foolish of me. I requested two cards and none worked and you all know how embarrassing it is when your CC declines, while you know it should be okay!! I'm disgusted by their service and will close accounts. I cannot wait to see them going down.

Capital One has used bad judgment. I had not used my card in three months. I have been paying my minimum payments on time, before the due date. They called me two weeks ago telling me my card is over due limit. They need $350.00 now. I told them that my minimum payment has been $37.00 and I'd been paying it.on time. They know that. I told them my gas bill comes first and still will make the payment. The payment is not due until the 23rd of the month.

I obtained a Capital One credit card several years ago. My credit had not been very good after some devastating events occurred involving my husband and children prior to getting this card. The card gave me the opportunity to build credit. I have paid faithfully each month without missing a payment and attempting to pay over the minimum each time. I was recently rewarded by a notification that my rate was increasing from the 15+% to 26+% APR. I spoke to my son who also had a card there and who has an excellent credit rating and his card also escalated to a higher rate. My daughter had three cards and she was notified of two of the three card rates escalating. Why does the government bail out the banks then allow them to come back on the little people who can afford this the least?

I signed a legal document with Capital One for automatic debit from my checking account. According to Capital One's document, they would withdraw $15.00 or a standard percentage rate of my total amount charged (whichever was greater) for my minimum amount due. This was signed in 2006. Since then, I have never been late for a payment and there has always been sufficient funds.

Like many other complaints, they jacked the rates (7.9 to 17.9). Before they can't because of new government regs. Same old story of extraordinary economic conditions (mailed notice of change of account terms). I'm a great customer, with two cards and larger monthly balances paid off every month on time for years. Here is the deal, people. They need this money for all the bad debt they are dealing with. They can't get the money from anywhere else (except the 4 billion from the bailout, and but this doesn't cover it). So rather than just cancel the credit lines of people (which would result in an immediate class action lawsuit), they are jacking the rates to make us all voluntarily give up that credit, so they can use it for themselves. You want to stick it to them. Pay off your cards, get a new one, and don't use your Capital One card. This freezes their credit line, you and me!

Like others, Capital One increased my rates unjustly, but my notice makes the increase RETROACTIVE to January if I don't opt out. I assume this means a whopping back interest charge on my May bill (if I don't cancel the card). No one else has mentioned this aspect of the notice... Is it just me?

WHAT'S IN YOUR WALLET? Like the many here, I received a letter from Capital One informing me that my interest rate will now nearly double as of April 09. I have never been late in paying, but having my interest rate double could not have come at a worse time for me. I was paying down my debt consistently each month. Now, I will pay mostly interest. A very unkind deed of Capital One, and I will never forget this. Apparently, the enemy horde was right in my wallet all these years!

I just recently received a flyer in the mail from Capital One stating that effective March 13th, my rate will be raising from the single digit to a ridiculous 28%. I have never made one late payment on my credit card, not to mention I have paid off a vehicle through Capital One auto finance, along with paying off my existing credit card 2 prior times. Now, with the new flyer I received, it stated that I do actually have a choice. If I refuse the rate change and decline this charge that I can call a 1-800 number using an automated system and cancel. When I do so, my account will be closed on May 17th. No reasons why, no haggling, no trying to talk me out of it, and no renegotiating rates. Are they (meaning the top people) running these companies that insanely stupid to raise rates to good people to try to pay off their own bad choices?

I made my payment on the due date but I paid after 2:00 pm, which people used to have to 12:00 midnight of that day. They charged me a late fee which took me about 4 dollars under the limit. They also put me a fee for exceeding the limit. I called to cancel my credit card and they said that they will be sending me my full balance on that week. I didn't receive anything and then called again. This time, they applied another fee to my account and said that I will be receiving my last statement on the first of March which never happened. I called again. Then they charged me with a new fee and said that the address they have wasn't the correct address and they will send me again that last statement. Let's see if that will happen. On the first 2 calls, I tried to pay my balance over the phone but they said they can't accept my card. Now I seriously want paper as proof.

I was trying to do a debt consolidation of me and my wife’s credit cards and had asked the associate at Capital One to review our numbers combined if I did a payoff of my wife’s card onto mine. The associate crunched the numbers and did the math for me, and came up with a payment of $250 a month! Awesome, I could pay the debt off in a reasonable time and save money. I got my next billing statement only to see my payment is now $357. $100 more than the associate told me. I called Capital One and complained, and they said sorry that he was wrong. Now, I am not going to do what was intended as per their representative’s math. I was contacted by a manager after I complained, and she said sorry. Unfortunately, they can't help me now. If I had known that this was going to happen, I would have certainly looked at different avenues. Now, I'm right in the same predicament I was in! I think this is not fair, and I was absolutely misled. The company falsely represented the payments I now have! I think I was misled. When I asked if they could help, they said no. I think, unintentionally, I was totally misled. Capital One misrepresented itself via the representative.

Notice stated rates would increase from current 14.90% to 24%. Credit line has been raised to $4,700. I was paying higher interest and finally achieved a 720 credit score and now am being forced back to 24%. Payment always current and amounts far exceed minimum due. Business credit card is going from 17.80% to 28%. Payment has been same as above. If not paid off by April 1st, interest is assumed as accepted. Non-acceptance and my account will be closed. I may choose to decline and not pay balance owed as my credit score will be damaged, and I figure then what is the point? They can try to collect but I will have nothing for them to take, as my home is homesteaded.

I had difficulty paying my bill. I asked them for help to no avail. Now they are threatening me with court and jail time. I am 21 and suffered two miscarriages. I work a very minimum job and they want me to pay almost $200 per month which I cannot afford.

I want to complain that this credit card company is raising rates ridiculously and hopefully, many people like me will drop their credit cards in protest. It's disgraceful that they're getting away with this.

You have a big problem with putting your manager on the phone to speak with me, so for that reason, you have the worst customer service I have ever used.

After having a Capital One credit card for about 3 years and never once maintaining a balance of over $400, they have decided to jack up my interest rate to 29.4% from 5.5%!!! I've never paid a bill late, and I have never gone over my limit. This is absolutely absurd, and Capital One should not be able to get away with this.

My name is Keith ** and I reside in Covington, Louisiana. I have been a Capital One customer since the time when your company took over Hibernia National Bank. I had a high interest rate card that was limited and had a cap on it, and paid over the years numerous transaction fees, and unknown charges. The service was lacking, and finally I had to cancel the card. But I still retained your company as my bank. Recently though, I thought to myself that I would give you another chance as far as cards goes, chalking it up to a one-time bad experience.

Bail-out, smail-out! I just want to know when our bail out is coming? Capital One is just one among many to stick it to consumers and we have absolutely no rights whatsoever in the matter. It doesn't matter if you paid on time, paid more than the minimum, or didn't pay at all. You have no say so in the matter and are punished for paying or for not paying. It's as if they almost make it impossible to honor your debt. Like someone here said, they are simply legalized crooks or robbers without guns.

I'm reading all the posts about people with excellent credit, who have had their interest rates hiked astronomically. My credit card limit was kept low by choice, because I don't earn much. After being laid off, one of the first things I did was pay off the balance of my card ($1024). Feeling good about being out of debt, I was surprised to find that I had been charged a finance fee AFTER paying off the FULL BALANCE. I contacted C1, and told them that I wanted to pay off the finance charge, in order to have a zero balance.

This is an outrage and a miscarriage of Democracy. I, like all of you, received my notification of increased purchase rates due to extraordinary changes in the economic environment. First, I have been a long time business account holder who has always made payments on time and occasionally carried a balance to generate interest (revenue) for use of their service and the card. Despite being a long time good customer, Capital One has determined since I have enjoyed a low fixed rate for such a long time, they will be increasing my purchase rate more than 100%.

I can't wait for the class action lawsuit that is going to come out of Capital One's latest antics. Like many others, I received a notice in the mail informing me of a change in terms. In really what amounts to very cryptic language, I was informed that due to the economic conditions, my APR would be increased to a minimum of 17.9% OR 14.65% plus the prime. Considering that 1 year ago, the prime was 6.0%, this is potentially like a 100% increase in my APR. When I called Capital One to get an explanation, I got a sob story about the economy and at times felt like I was speaking with a used car salesman.

Capital One is doubling my interest rate since the finance charge rate has been the same for a long time. It does not matter that I have PAID ON TIME! I'm planning to call and decline, even if it means my cards will be cancelled!!!! THIS DOES NOT HAVE ANY LOGIC!!!

Today I received a notice from Capital One indicating that they have increased my interest rate on my credit card from 4.6% to 15.9%. Whereas, I have excellent credit, as I have never have been late on any credit cards or loan payments, I thought it was a mistake.

I also received a notice today saying that my interest rates were increasing to 17.9%. Like many of you, I ALWAYS pay my bill on time. With the exception of the holiday season, my balance is generally paid in full each month. I hate it but I understand they have the right to change my interest rate. What I think is even more shady is that they have the authority to change my fixed rate card to a variable rate. This all seems like it should be illegal. Where's Obama now that we need him?!

Capital One increased my rate more than 10%. I have always paid in full and have a credit rating in the 800s. I called Consumer Service and the operator did not even have the decency to listen. She cut in and out (background noise disappeared) and was not helpful at all. As an expense to them, I will keep the card, use it overseas, and always pay in full. They will not get a cent in interest from me. It is an assault on the middle class by another unscrupulous bank.

Like other Capital One customers, I have received a notice raising my purchase rate to 17.9%. I do not carry a balance on this card, but do not intend to use it and will allow it to sit on Capital One's books until they opt to close it out. Customers, Consumer Affairs and Congress need to band together to protect those who have timely paid all debts from incurring unreasonable terms and charges to offset debts of bad consumers. Customers would close accounts with Capital One immediately if they could do so without harming credit scores. The three major credit reporting agencies need to make allowances in how they score our credit.

I called customer service with full intention of closing my account. The first person I got was Adam. I told him I was calling to re-negotiate the newest interest increase that was announced by a notice from Capital One. First, I am told that isn't possible. I told him yes, it was possible and that I'd heard on their call-holding message that interest rates were increased on some accounts! I told him I wanted to know WHY ours was being raised due to our high credit scores, and on-time payments. He didn't know. I told him it wasn't right to pick and choose between people with great credit scores. He kept trying to give me the runaround which did not work. I told him that I'd read that Capital One got a bail out from the government. Well, that took him aback. He tells me, "Well, the bailout was small." What?! I reminded him that bailout money was people's tax dollars at work.

They jacked up my rate from 12% to 29%. This is robbery! There is no good reason! I may not be able to pay this ridiculous amount and I was a customer in good standing.

I have had a Capital One credit card for at least 6 if not more years. My agreement was a fixed rate at 9.9%. I have never been late on a payment. I received a notice that it is now to be 17.9%. How can they just decide to amend my agreement? Increasing the interest was not in my agreement. It will cost more. I fulfilled my agreement. How do companies just decide to do what they want?

On Saturday, the 28th of Feb. 2009, my wife and I received notices from Capital One that our annual APR was going from 3.30% to 13.99% - no explanation given. We had both had Capital One cards for over 10 years. We had never been late or had missed a payment. I immediately checked our credit report and found it to be excellent. My wife then called Capital One and asked for the reason for the increase - they would not discuss it or negotiate terms - take it or leave it. We have chosen to leave it!! Capital One must be in real trouble. Caveat Emptor - stay away from Capital One!

With no reason or warning, Capital One raised our default rate from 8.9% to 29.4%. We have spotless credit, never miss a payment, make more than the minimum payment each month, and keep a small balance on the card. We have had this card for at least 8 years. Six months ago, they called me and lowered my rate to 5.99% to entice me to use the card more and now this. What a rip off. This kind of practice should be illegal. This is why our economy is in a shambles. Honest people are continually being abused by corporations.

Capital One doubled the interest rates on 2 of my three cards and I expect the third to go up any day now. I have paid my cards on time as long as I have had them, 6-7 yrs. and, as I see by the other posts, I'm not alone. I called Cap1 and got the same runaround as the other posts on here did. They hang up or are non-caring or rude. My wife and I are disabled and on a fixed income. This means another 40 or 50 dollars that we can't use for food or medical. My wife and I are both in our mid-50s, disabled and on a fixed income with medical conditions. I am now going to pay them off as soon as possible and keep them and use them only once a month or so until something better comes along. Since they don't seem to need me as a customer, I am only too happy to oblige them.

On Saturday, 2/28/09, I received a notice from Capital One that they were raising my credit card interest on the two credit cards I have with them to 22.9%, an almost 10% increase over what my interest rate is now. I have had both these cards for almost 8 years and combining both balances on the two cards I owe approx. $1,100 in total. I always pay on time and most times I pay more than the required amount due. I am not delinquent or a bad payer and certainly don't owe a great amount of money so this seems so unfair. I would not mind if I was always late on payments or went over limit, but I don't!

They jacked up my interest rate from 7.9% to 12.99% which I negotiated down to 11.99% and now knocked the wind out of me with 17.9%. I never defaulted on this account, made early payments and much bigger payments. Capital One was told by me to NOT increase the spending limit I wanted on the card. They didn't listen. Along with the raised interest rate to 12.99%, they increased the spending limit. I called the 800 customer service number and had the spending limit knocked back down to below $5000. My husband and I have some of the best credit scores from all 3 score keeping companies. And NOW Capital One is just allowed to raise our interest rate sky high, and load the higher rates onto purchases already made at a lower rate??? That should be, must be illegal?!

I am a 62-yr-old widow working as a legal asst for 20 yrs., raising my 13-year-old granddaughter, and, like most of us, I am only 3 or 4 paychecks away from losing everything. Thank God, I still have my job and although I have debt, I am not in arrears on anything, nor have I ever been. I have 3 small Cap 1 accounts (limit $500 each) in which I carry about a $300 balance on all, but pay more than minimum every month and I'm NEVER late. On Saturday, I received a notice for each account that my 12.99% interest rates are now being raised to 24.99%!!!

After 8 years, my interest rates have now doubled. We bail them out to the tune of $4 billion, now they do this to us. Hey, Capital One!! I've had extraordinary changes in my economic environment too!! Where the heck is my bail out??? I'll be cancelling my account.

I received notice that due to extraordinary changes in the economic environment, Capital One APR will be changed from a fixed 7.9% to a variable 17.9% in March 2010. Now, I understand that many other consumers' interest rates are increasing this year, but in talking to five representatives at Capital One, I should apparently feel privileged for being given an extra year at my 7.9% rate. They kept telling me this was no problem because it could allow time for me to pay off my balance before the higher rate goes into effect.

I recently received notification from Capital One that the interest rate on my credit card would be increased to 22.9% from my original 16.9%. This was done as stated in their letter due to extraordinary changes in the economic environment... My credit card rate was recently reduced due to a good payment history. I have read postings on this website from other consumers regarding this change and apparently, there are thousands of people affected by this change in account terms by Capital One. This seems to be not only an unfair and unethical business practice, but, in my opinion, should be considered illegal especially in as Capital One states - extraordinary changes in the economic environment.

It's nice to know that I'm not alone! I've had my Platinum card for several years. I pay much more than the monthly minimum and am never near my $9000 limit. My notice stated that my rate would go from 10% to 17.9 VARIABLE. (Can you say, "Not a chance?"). I opted out immediately & began shopping for another card. We already pay for the bad debt of others, but that's RIDICULOUS. My excellent credit should help in finding a company that wants a good customer (and voluntarily closing a credit card should not reflect poorly on us when Capital One's ** move is well documented).

I have two Capital One accounts that I have held for many years. Both have always been paid early or on time. I have paid more than the minimum due, and I have a high credit score. Currently both accounts are at 0 balances. Today, I received notices for both accounts that due to extraordinary changes in the economic environment, both my accounts will have the interest rate raised to 17.9%. They will be adding 14.6% to the Prime rate, and will vary. Cash advance rate will be determined by adding 21.65% to prime. Default rate will be determined by adding 26.15% to prime. These are my only remaining cards in my name, since WaMu/Chase closed my account due to non-use along with 1.2 million accounts Chase closed after receiving bailout funds.

My rate went from 7.9 to 17.9 - a 10% jump! No justification based on my payment record. No help from customer service. Their attitude is take it or leave it. Do you see the irony in their commercials? Goths, Vandals, Huns (or whatever group of barbarians they represent) that **, pillage and plunder. Looks like the loyal customers of Capital One are now experiencing the **, plunder and pillaging…I plan to keep mine, but make really small charges every month (less than $10.00) and pay it off every billing cycle. Won't trash my FICO and will likely tick them off.

Capital One sent me a notice today that my interest rate will be increasing from 4.02% to 13.9%. That is an increase of 345%. I had a prime rate card that set my interest rate to the prime rate, and now they are going to charge my prime rate plus a whopping 10.65%. That change in terms is unconscionable in my opinion. I have maintained flawless credit for nearly 20 years. I have never been 30 days late on any credit card. With respect to Capital One, I have never been late nor carried a balance because I have always paid them in full.

I received a letter in the mail from Capital One saying that there is an important notice of change of terms. One of my credit card’s interest rate jumped to 17.9% and the other to 22.9%. What makes it worse is that Capital One states that it is due to extraordinary changes in the economic environment and they’re reviewing our existing credit card accounts. Continued...We will be increasing your purchase rate. I have never missed a payment or been late. Capital One is a crook. All of the money from the government should have gone to the consumers and not to the crooks in the banks. Both of my accounts were closed.

Though I have never been late for a payment, I have always paid more than the minimum due and have maintained a revolving credit balance for years. I received a notice from Capital One today that they are increasing my rate from 8.9% to 17.9%. Their reason for this was that it was the result of the current economic situation. This seems like such a gross breach of the original contract I agreed to with them; and to use the struggling economy as the reason to justify doubling the interest rate on credit cards of people without valid individual reason seems extremely greedy and unethical. It's as though their intent is to overburden their customer’s debts even further in the hopes of creating the circumstances where they default.

Spiked interest rate from 9.9 to 17.9 due to current economic conditions effective April '09. I most always pay off the balance monthly, but if I were someone who didn't, I would certainly hate to be in the position of suddenly having to pay such a high interest rate on a balance! After being a loyal customer for many years, I feel cheated. This is the card that I have built my good rating with and now I have to close it. How did their getting 5% bailout rate result in nearly doubling mine?

On 2/28/09, I received a letter in the mail raising my Capital One Visa interest from the 9.9% it had been for the last 12 years to 17.9%! We have never been late in payments and never exceeded our credit limit. In fact, Capital One regularly increased our credit limit because we were such great customers! I called Capital One to decline their gracious offer of these new terms and told them I wanted the card canceled today, not the May 17 date they were offering to think about the rate increase. Gloria offered 10 more months at the 9.9% rate before the card rates were increased but I declined.

I have received a change of terms notification informing me that my current APR (about 4%) will be increased to 10.65% + the Prime Rate (13.9% as of 1/28/2009). Just like most people here, I have a FICO score in 700s, pay up my balance in full or (rarely) almost in full, make payments on time and never exceed even 1/3 of my credit limit. Well, in reply to this unjustified offensive behavior, I am going to zero out the relatively small current balance I have with them and use this card exclusively abroad. They will not see any money from me as their transaction fees to merchants will be mostly offset by MasterCard and Visa international transaction charges they are absorbing. The unjustified raise of the APR (except the claim about bad economic situation, which affects people too, not only banks) effectively limits my access to credit. I have always been strict in following my obligations to the contract I have with Capital One, but this decision of theirs is an unfair attempt to capitalize on people's difficulties.

Like everyone else, I too received notice my rate is changing from 9.9% to 17.9% on my Platinum card that I have had since 2005. Like everyone else, I too have never had a late payment on this card or any other for that matter, and I have exemplary credit rating. However, no amount of our complaints will do any good if something isn't done to Capital One to reverse course. Surely, in this great country of ours, there is an attorney who can step up to file a class action lawsuit on behalf of the middle class to stop these unscrupulous practices and to pressure Congress to enact legislation to protect us consumers. Lawyers, make your profession proud and do the right thing for a struggling people, economy and nation!

I have been paying on this loan since July 2007. I pay the same $800 every month. The payment should be $732.25. This month February 2009, I received a statement saying they posted $439.96 to principal and $360.04 to interest. I called and asked why wasn't the additional payment posted to the principal and was told that as of January 2009, the overage would post to the next month balance even though their statement clearly says and I quote "Please note if you pay more than your total amount due, the additional funds will be applied to the principal balance. You will still need to make the next month's payment as scheduled." Whoever heard of the interest rate increasing as the principal decreased? I think this is PREDATORY and FRAUDULENT practices. I will be transferring my balance as quickly as possible, but what about people who cannot? One more strike against Capital One.

Shame on Capital One. After years of never missing a payment and paying more than the minimum, I received notice that rates could go as high as 21%. Rather than waste my time, I called the toll free number and closed my account. What are they going to do when the economy rebounds? And it will. Good customers like me will find other cards to use, or like me, will start using cash for everything. Are they going to come running back with the ever-popular "We miss you" letter inviting us back? Well, I know what I will do when it does. I will return everything they send in their postage paid envelope and write in big letters "Bite me" across the offer.

I received a notice on 2/27/09 that the variable rate on my credit card account would be rising from the current rate of 7.06% to 15.99% (or prime plus 12.65%). That more than doubles my interest rate. When I called, I spoke with two individuals - the initial contact representative, who wasn't authorized to change anything with my account when it came to the terms. The second person was a lady in a managerial position. She, too, could do nothing. Despite my being a customer for more than 15 years, both explained that this was a remedy needed due to the current economic condition.

I also received a mailing from Capital One today in the mail and they are raising my FIXED 8.99% card to a 17.99% Variable! I have always paid on time and never exceeded my limit and they do this to repay me! This is not cool, Capital One! We bail you out and you do this to thank us! I will now have to transfer this $3,000 balance over to my Citibank card that has over 8K on it... Closing this account will surely affect my credit rating. Thanks, Capital One!

I opened an account in late Oct. or early Nov. of 2004. This account was offered as PRIME RATE FOR LIFE if the account is kept in good standing. To date, the account has always been in good standing. I recently received notice that the APR was being increased from the current prime of 3.25% to 9.99% due to current conditions. As I see it, Capital One is abrogating its agreement. They say they have the right to do so but do not cite what gives them the right.

Capital One raised my rates as well. I have not carried a balance in over 3 years. I am also in the cash back rewards program. I called Capital One and they told me that like everyone else, the rate increase was due to economic conditions. My rate went from 8.99% to 17.99%. I have never had any late payments, or gone over my limit. I asked them why they are treating very good customers like non paying customers. Again, it was the economic excuse. I then asked them if it was because I was in the reward program. They said no, it was economic reasons. I then asked them if Capital One was going bankrupt or was in financial trouble. The lady said, "Oh, I hope not." I said, "I hope not for your sake and your co-workers' but not for your management."

After nearly 9 years of paying off my balance every month, on time, Capital One has more than doubled my interest rate. I got the same BS line that everyone else has gotten. We will charge only another $278 to take advantage of the reward points and then the card will go in a drawer. I won't close it because it costs them money for me to keep the account open. Anyone who doesn't carry a balance should not close the account, just don't use it. If enough people stop using their cards, it will hurt them. Not only will they lose any interest you might have paid them, they will also lose the discount fees that merchants pay them for accepting credit card payments.

I, too, received the letter that due to economic conditions... blah, blah, blah. I've been with them for 8 yrs, 760 Fico and I'm never late. I'm paying the last $102 balance and never using them again.

Today, I received notice that the purchase APR on my Capital One credit card would be increased from 7.91% to 17.91% - ten whole points (more than double). I have had this card for about 10 years and paid every month, and most times more than the minimum amount. I called them and asked why. The answer was the same as in the notice, due to extraordinary changes in the economic environment. This does not make sense to me. I understand that they have the right to change the APR, but I want a better reason than the economic environment or a review of accounts in our decision model. It is unfair to increase the rates without giving a specific reason, especially when I pay on time every month. I believe bailing the banks out with our tax money was a mistake since the big bankers are the culprits of their own failure. I will cancel this credit card.

I had 3 credit cards from this company. I opened two new cards from them with better interest rates & cancelled two of the higher cards. Now I have interest rates that have more than doubled. I am also continually receiving blanks checks on the closed accounts. I have called repeatedly & have been told they will stop sending checks for closed accounts. I also called about the unbelievable increase in my interest rates, 730+ Fico, never been late & zero charges. How can they do this?

I am relieved (and at the same time, disturbed) to find this site. Like everyone else who has posted a complaint, I received a letter raising my interest rate from 9.9% to 18.9% for NO REASON. I have excellent credit (doesn't seem to matter to those thieves) and I have never carried a balance on the account. It's paid in full every month. The C-1 customer service rep told me that the increase in interest shouldn't be a problem for me since I always pay in full... and if I keep doing that, then what's the big deal? The big deal is integrity, which clearly, those greedy ** lack. So, like Jay, I'm keeping the account open (just received the new card, but won't activate it) and I'll call from time to time just to ask questions that cost them... not me. I have other credit cards that I can use... and will. I hope that their poorly timed and thoughtless decision leads to millions of C-1 customers leaving their cards at home and out of their wallets!

After being a great customer of Capital One for years, never missing a single payment, they have notified me that they are raising my interest rate to a whopping 22.9%. My only option is to close the account, no negotiations are permitted. The ironic thing is that Capital One does not understand the most basic laws of business, which is to make the customer happy. They instead seem to be happy to treat their customers like dirt unless they can make a ton of money off them. This is certainly a signal that Capital One is in dire straits. My bet is that Capital One won't be around much longer. Rather than us taxpayers paying to bail out companies like this, I think we should just let them fail and make them erase the debt we owe them on the way down the drain. That seems more fair to me. At any rate, I'm choosing to pay off my balance with Capital One and keep the card open just to make more work for them. Maybe I'll call a couple times a week and act like a complete moron, something they certainly are well versed in.

I am yet another recipient of the Capital One rate increase mailing (10 from 3.99% to 13.9%) even though I have an excellent credit rating and have never been late on a single payment. As another respondent put it, this is truly insulting. If the Fed rate was 8% or 10% I could understand it, but it's literally almost as low as it can go. The very least they deserve is bad press, and I hope this causes an uproar leading to a tremendous loss of business. The people this is going to hurt are those who are suffering hardship and have no options. I agree. SHAME ON CAPITAL ONE! If this isn't against the law, it should be.

I have had a card with Capital One for approximately 5 years. I have never carried a balance on the card and use it once every couple months just to keep it active, always paying it in full. My Equifax FICO is 765 as of February 18th. Basically, I have amazing credit and never mess around with this card, or any of my credit for that matter. Yesterday, I became one of many people that received the change in terms letter. It was the typical due to the changing economic environment letter and they changed my purchase APR from 4.99% to 17.99%! Seriously, with my credit score and perfect payment history across the board on all my credit accounts, they jack my rate up like that?

I recently applied online for the Capital One credit card that offers 2% cash back rewards on all purchases. I have always had an excellent credit score (I currently have a $60,000 credit limit) and have 100s of thousands of dollars of CDs at their bank. I was shocked to receive a rejection letter. The reason they gave was: too many past or present revolving acct. delinquencies. I have had credit cards for 50 years and never once made a late payment nor carried a balance to the next month, and all 3 credit reports clearly show this. I have never had a loan - I pay cash for my houses and cars, and never buy anything I can't afford to pay cash for. Do they only give credit to people they know will have to pay their exorbitant loan rates?

They increased APR effectively doubling a longstanding low interest rate - from 5.69% to 13.9%. This increase is in effect subsidizing those accounts that are in arrears by penalizing those of us who maintain good standing by paying in a timely fashion and in my case paying much more that the minimum required (sometimes 5-10 times the minimum payment due). Capital One was unable to specify why some accounts were targeted for this increase but only acknowledged that it will affect millions of cardholders. This is poor business practice for a company that I otherwise had no previous complaint about.

I have been paying my card on time for years and I got a letter, saying they are going to raise my interest rate to 17%. I am a good customer and yes, with the economy, you would think they would leave us alone. It's a shame our politicians can't control the banking and credit card industries.

I too received a notice yesterday that Capital One is increasing my rate due to economic conditions. I have had my card since 2002 - excellent credit, no late payments and had a fixed rate of 7.9%. They are going to increase it to 17.9%! What's great is that I used my tax return to entirely pay off my card. So when I called Capital One, I couldn't help but laugh. I told him to cancel the card. He said they could extend my current rate for another 10 months (i.e. until 2010). I told him to do so as it will give me time to find a better credit card. :)

I too was scammed by Capital one and their rate changes. I have tried to call them and they are just like it's no big deal. Well, it's a big deal to me when you are raising my rates for no reason or asking me to opt out and close my account which will hurt my FICO score. This is unfair and what I consider entrapment. Oh, by the way Capital One, I hope you enjoy you bail out money because you are going to need more than that to survive after you just lost all of your customers over this. I have contacted the Federal Trade Commission and I'm waiting to hear back... You should all do the same.

Make Capital One pay! On Feb. 26, I got a letter from Capital One raising my purchase rate almost 10%. I've never been late on a payment or been over my limit. I called customer service and raised hell. I didn't get my rate lowered but I did get the promise of a $50 credit to my card. Everybody needs to call and stay on the phone with various supervisors until you get a credit too. If everyone does this, maybe it will cost Capital One so much they'll reverse this anti-consumer policy.

C1 gave us in writing that after 90 days of good payments they would increase the credit limit from $500 to $750. They never did. They broke the contract and continually add all their penalties and late fees to keep us over the $500 limit. We have paid more in their stupid fees than charges that were ever made on the card. Also, we have repeatedly tried to cancel the card with no success.

Today, I received a letter from Capital One credit cards notifying me that my current interest rate of 9.9% would be raised to 17.9%. Needless to say, I was outraged and immediately placed a call to customer service. I did not bother with the formality of speaking with their representative but chose to demand to speak to a supervisor that spoke proper English. Now of course you know I still ended up with some broken English ** on the line, but that was not going to deter my wrath or rage that had boiled over by now. So, this so-called American named James listened to my complaint and told me over and over again there was nothing he could do which ticked me off even more. I then decided to go on a full on torrent and offloaded a 15-minute barrage of how this was completely unfair to punish those who bailed their ** out with 3 billion dollars of hardworking taxpayer money just to turn around and stick it to their so-called valued customers.

I got nailed by Capital One too. This is the financial equivalent of taking it in both ends. There are numerous websites with similar tales of woe and, for whatever good it will do, I have written to my Congressman and suggest you all do likewise. Their e-mail addresses are easily found by Googling them. My letter to Frank LoBiondo, 2nd Dist, NJ was as follows:

I have a 825 FICO and got notice today telling me they were going to raise my rates on a card that I use but I keep paid off, to 29.4%. I declined, but here is my response to them:

I, like many others, was very disappointed in Capital One. I currently work for a bank, not going to mention names to prevent any arguments, that has done this sort of stuff to consumers with the change in the economy. There are so many reasons that we should not be here right now but that is another subject. I opened my mail today and saw a lovely letter from Capital One assuming that it had information about the 0% balance transfer I had just completed within the previous weeks.

I paid $75 security deposit to get a $200 credit card with Capital One. Five years ago, I moved, gave them my new address and I received no bills. I continued to make payments online anyway and actually thought I had overpaid the account. When I didn't hear from the company, I got rid of the card and sent no more payments. Two years later, I got a letter from a collections agency saying I owe $400.90 on a $200 card.

As noted on the main site, I received today a notice stating that my credit card's normal purchase rate would jump from 14.15% to 22.9% effective April 17, 2009. This is on top of a $35 annual fee. I've had the card for quite a few years (about 5), and never had more than $400 balance at any given time. I'll be canceling my account with Capital One - this action against consumers after taking $4 billion in government funds is unacceptable.

At a time when the economy is being shaken and good people who value their credit standing are trying to get through this crisis, they get their interest doubled if not tripled. HOW DARE THEY! What incentive is there but to close the account? What incentive is there to always do the right thing? I am appalled at this. I am being punished for being good.

I would also like to join any class action lawsuit. I'm a Capital One customer for many years. A couple of years ago, they raised my credit limit. Then they raised the interest rates for no good reason when interest rates everywhere are declining. Then, a Feb. 09 payment was made online on due date. It did not credit to my account by them until the next day. So $39 late fee was assessed. I called to complain. They agreed to remove the $39 late fee as a once-in-a-12-month period courtesy. When the next statement was received, I found another $39 fee for being over the limit which was only over the limit because they charged the $39 late fee that they waived. It took 10 actual minutes of arguing with Jordan to get a supervisor on the phone. They would not waive the $39 overlimit fee as they only do it once in a 12-month period?! It was only over the limit because of their fee that they charged due to problems that were not my fault. Ridiculous, unfair, and oppressive! They do it because they can. They don't care, and then spend lots of bucks advertising for new customers.

They have raised my rates from 8.99% to up to $29.00%. I've had the card several years and have faithfully paid on time, and now I am being forced to close my account if I don't want to be taken advantage of. What a bunch of junk! I guess it doesn't matter how much money the government gives them. They will always need more due to their intense greed!

I received a letter stating that they were increasing my interest rate to almost 30%. Of course, they did give me the option of closing my account, while I continue to pay. Given the state of the economy, I do not understand the mentality of those making these kinds of decisions. I closed my account, thus, ultimately they are losing a good customer, like others who have reported the same situation. I wrote a letter to the President, but you know where that will land. One vote counts? Whose vote might that be?

After reading all the comments from customers of Capital One Credit, I decided to call the company and add my two-cents. Of course, I was directed to a pre-recorded message about economic conditions. When I spoke to a live person, I talked and the only conversation on the other end was, "I am sorry." I did have the satisfaction of saying that I hoped Fairchild could sleep at night and that all of his bonuses, stock options, etc., would give him comfort! I have had a Capital One credit card for years, always paid within 30 days, no late fees but I am considering closing the account so that the balance can be paid according to original terms but fear that it will impact my good credit rating.

Capital One raised my rates too. I never had one late payment. Corporate Crime! Where is the government when you need it? Oh, that's right; they're bargaining with the second largest lobbyist group. Can you guess which one it is? If you said Credit Card Lobbyist, you're right!

I'm just another consumer taken advantage of by Capital One. They jacked my credit card interest rate up from 6.4% to 19% forcing me to close my account. But before that, they sent me an invitation for a car loan. I submitted an application which they declined. Without any notice to me, they sold my personal information to a company that is all over the internet as a predatory lender with several D/B/A names. After I contacted Capital One, they told me they have a right to do this and to read the fine print. I know I'm not alone in this scam. Justice needs to be served! All the while we, taxpayers, bail out these thieves with our hard-earned money.

I wish to join the group complaining about Capital One. I have had an account for years (either 2003 or 2004). I joined with a 4.9% rate. For no apparent reason, in 2007, the rate increased to 9.9%. When I asked about it, a very rude young lady stated I was lucky that the rate didn't increase to 24.9% like it did for other customers. I kept the account open, but immediately transferred the balance to another account with a lower interest rate that was stable. A few weeks later, Capital One sent me a transfer option with an interest rate of - you guessed it - 4.9%. I called asking why I could not keep my original 4.9% if all they were going to do was raise it and then offer me this low rate again for all transfers. They had no real reply.

Like many others, I was also raped by Capital One. Due to the economic conditions, my interest went from 9.9% to 17.9%. And like many others, I called Capital One to opt out. Surprise, surprise - not everyone is being affected by this. Guess who is? Not that they will admit it - but it is clear from reading all the complaints against Capital One that it is those of us who have excellent credit scores and always pay our bills on time. Yes, opting out will affect our credit score but you know what? Better to have a small blemish on our score than to cave and pay the higher interest which will bail out the losers who are not paying their bills... I hope everyone who got this notice will Opt Out and therefore not give in to their terms.

I have had Capital One credit card for six years. I always paid the bill in full. I haven't used the card in a few years and last week, I received new terms effective May, 2009. They are raising my interest from 6.9% to 17.9%. I called them and asked why (I have a FICO score of 775) and they read word for word from the company headquarters that they are doing this to everyone due to the economy. I told them I felt my good credit should allow me a better rate and they stated I could close the account. Then they stated, "By the way, if you don't close your account, we are closing it in 2 to 3 months as we froze your account for non-use." I stated that this would be detrimental to my credit score and they said that it's my choice which way to close it. I am really upset because I would like to refinance my house in the next six months. I can't believe they are getting away with this after receiving bail out money. Can the government do anything about this?

Like everyone here, I received my notice from Cap One upping the interest rate on my purchase charges, cash advance, and whatever else they could think of from 13.5% to 24%. I rarely carry a balance on the card, and when I do, it's paid within 2 payments. Two years ago, I was late with an online payment. Payments made by 3:00 pm get credited the same day. I made my payment at 3:02. I did manage to get the late fee waived, but only after finally getting to talk to a manager. I was so mad then; I should have cancelled the card on the spot. With these new term limits imposed by Cap One, I DID cancel my card, along with a wonderfully therapeutic ** online message. I promptly went down to my Credit Union, where I have done business for years, and got a new and improved Visa - one with 9.5%. So take heart, people. Cancel the card if you can.

I've been an account holder of Capital One since Mar. 07. I have never been late paying my account and have always paid more than the minimum amount due. When I signed my payments to be taken from my account electronically in January that was when the trouble began. I tried using my card to find out that it was declined - reason unknown. When I called Capital One, I was informed that my account was late due to the bank not taking funds in time. I was not aware my payments had changed from 15 dollars a month to 33 dollars a month. Also I was not aware that my due date changes each month.

Like all the others, I received a notice of a rate increase, and I have closed my account. I have another card with a different bank and if this other bank does the same as Capital One, I will be forced to see an attorney. I am laid off at this time and just trying to keep my head above water. I have worked hard my whole life, and now with the government on the side of the banks, I have very limited opportunity on how to deal with this. The banks and government go hand in hand with destroying people’s lives and not helping them. Where is my bailout? I’m almost bankrupt.

I worked for them for about 7 years ago for 5 years. I was a supervisor that dealt with all of the people calling that had received change in terms. It's been going on for years. The cardholders that pay well, that don't incur late/over limit fees, and don't have high interest rates, or annual fees, are not profitable to them so they change the terms to try to make you close your account. It is widespread now, and shows that they are in dire straits. The best thing to do, if you can, is pay it off before the change in terms but leave the account open. It costs them more money that way. Call often to ask stupid questions. That will cost them more. You will surely be speaking with someone from India, though. By the way, I am also a great customer, with no late and over limits, and I received the change in terms as well.

I have 3 cards with Capital One. They just sent me letters stating that because of economic reasons, they were raising ALL my rates. This is a company that I've dealt with for years and have always paid and was late maybe once on one of the cards. Charging me more takes more money out of my economic situation. How are you expected to just adapt to the whim of a company after you've acted in good faith for many years? I think this company just raised rate on everyone because they could.

I received a notice in the mail stating my 8.99% fixed interest rate was going to a rate of 17.99%. My FICO score is 785 and I have this card for the last ten years, always paying on time. I am going to pay them off and never deal with them.

The same thing happened to me as to everyone else. We have excellent credit, have never ever been late with a payment to anyone in 45 years, and always pay more than the minimum or pay it off in full every month. Now we get the same we're raising the rates that other people are getting. I will never do business again with any company that pulls this crap off their good customers.

I opened a Capital One account and paid it off completely in Aug. 2008. All of a sudden, 5 months later, I received a notice in the mail stating that I was behind 5 payments but It's Still Not Too Late. I called Capital One immediately but could not get a rep on the phone. When I finally got a rep on the phone to discuss the phantom $139.54 balance, I was told that the balance was now zero and not to worry about it. I then proceeded to question the charges on my account which were all fees by the way & find out how the charges had just disappeared, why I was not notified earlier, if it had gone to a creditor, was it affecting my credit score, what's going on?... The rep had no answers for me. Finally, I supervisor got on the phone who assured me that the account was now truly closed & that the back payments had not impacted my credit rating. I know this money did not just disappear. I do wonder whether or not Capital One was using my & other closed or zero balance accounts full of hidden fees to make a case to the federal government for more of our tax dollars. Something is shady here. It is just not sitting right with me.

I just received notice from them that due to the tough economic times, that they will be raising my interest rate from 11.9% to 17.9%, despite me being a good customer since 2002 and having a good credit score above 750. Luckily, I don't have a large balance on the account and plan to pay it in full before this rate change occurs.

I received a notice telling me that the APR on my account will increase to 17.9% and become variable after January 2010. This account was supposed to have a fixed interest rate. In addition, I received an email telling me that I could transfer balances to this account for a 0% interest rate. Since this didn't make any sense to me, I called and spoke with three different people. I said, "If you can afford to offer me 0% on what could be a large sum of money, why do you need to increase my interest rate on a small balance?" I was told that there was no connection between the two situations, even though they involve the same account, the same account holder, and the same wallet that the money for payments is going to come from.

In this horrible economy we are facing, with people losing their jobs and homes and more than 50% of their retirement, how dare Capital One Bank send out a notice to double the interest rate I'm paying on my credit card for no other reason than for pure greed on the part of this bank. Banks have taken bailout money, but they still want to stab the consumers in the back with a change in terms notice. President Obama is constantly talking about the Stimulus Package, and he wants to get people to spend more money to increase the economy. But how will I be able to do that with whatever extra I might be able to spend instead is used to pay a higher amount of interest on my credit card?

I received a letter on 2/24/09 that my APR is being raised from 13.01% to 22.9% due to the current economic conditions. Why not raise the APRs on people who AREN'T paying their bills? I've paid my bills on time since I've received their credit card. I always pay more than the minimum payment.

I received the notice of interest rate increase. I have been a loyal customer for over 10 years and have always paid my bill on time and more than the minimum amount. For them to increase my rate from 10.9 to 17.9 is ridiculous and for them to quote “because of the economic environment” is even more so. In this economic environment, they should be doing whatever they can to make sure their customers can pay their bills. I called their customer service and asked to have my rate reduced to what it was before and was told under no circumstances would that happen. I then asked for reason why my account was being affected and they replied they did not take credit history or length of relation into effect. How could that be? They punish their good clients - what type of business is that? I informed them I just took a 20% pay cut and if I had to file bankruptcy, they would not get a dime. They had no comment for that.

I too have been screwed with a massive increase to my rate (17.99). The sad part is they will get away with it.

I have had a Capital One Credit Card for the past eight years. I received a notice recently that they were raising the rate (again). The rate increase seemed excessive since most months I pay my card in full. My time, like most people, is precious. So like most people, I didn't call a company representative to find out why or to ask for a reduction - I just cancelled the card. I did not owe much. I paid it off. I have another card.

I received a mail notice that my interest rate was going up 22.9%. I have been paying the bill on time or early. I am retired. I cannot afford that rate.

As with most, if not all Capital One Card holders, I received an important change of terms notice notifying me that my Fixed 9.9% APR rate will change to a variable rate equal to 14.65% APR plus prime. It is unbelievable that an account that has been open for nine years in good standing can change so drastically. I called and was informed that all accounts were being increased. I asked twice to confirm I heard the representative correctly and was told that it was all credit card accounts.

I have forever been flooded with Capital One balance transfer checks junk mail. Has Capital One been trying to draw in loyal customers with good history, knowing the interest rate would double (9.4% to 17.9%)? Opt out is their answer. Looks like it is only getting worse. A setback in how I spend my paycheck for sure. I will stop using the card and make monthly payments. I will try to pay off before the deadline. For purchases, I'll use debit card and cash only.

Please note that I have asked this Capital One company to cease and desist as I owe them nothing. Over the past year, I have received several notices from them from various collection services... My credit rating is ruined by constant harassment, etc..

I have been a Capitol One customer in good standing for 7 years, and I have NEVER had a late payment on my account. I suddenly was informed that my rate was going up for no other reason than 'extraordinary financial circumstances' in this country. I now have an APR that goes from 4.9% to 14.9% for absolutely no reason at all. This is a joke. They're a joke. I have never been treated so poorly by a company that I thought I was in good faith with. Well, I have no other choice now but to close my account and transfer my balance to a different company that does not employ these types of unfair and outrageous business practices.

I also received my extraordinary changes in the economic environment rate increase notification from Capital One. My rate will be increasing to 22.9%. I have been a good customer for many years, and I can guarantee that I will not be giving them the satisfaction and the financial benefit of raising my rate. I have other cards I can use.

I had 2 cards with Capital One Bank. One had an interest rate of 6%, and they raised that to 15.9%. I had one with 15%, and they raised that to 29.4%. I had been with them for 9 years, never been late, never missed a payment. I own my home (paid off 15 years early). I have a credit score of 760. I called and talked to a $3.00-per-day Indian woman who a third-grader has better command of the English language.

I fell behind 5 months in my bill through Capital One credit card. I have been a customer for over 5 years, and also pay for payment protection. I called in January and spoke to one of the representatives. I told her my new address and that I was experiencing hardship due to death and my family and so forth. She said no problem and that she would credit me the finance charges and late fees.

After several years of excellent payment history, Capitol One sent me a notice raising my interest rate from 9.95% to 29.4%. I had no choice but to close the account to keep my balance owed at the current terms. I've never been late and have faithfully used this Capital One Platinum card. I had to reduce my available credit by $2,500 and have lowered my credit score by closing this account. But I cannot let myself be a victim of yet another bank taking advantage of the consumer.

I was notified that my credit card rate would increase from 9.9% to 17.9%. I have no balance on the card and, having just refinanced my home, know that my FICO score is almost 800. I'm leaving the card open to maintain my score, but will not be using the card EVER. This seems illegal, especially since I've just paid to bail them out. Capital One is obviously failing. I can't wait.

I just received a letter from Capital One that they are raising my interest rate from 11% to 22% due to the economy. Didn't they receive TARP money??? I will be paying more money each month for the Capital One card.

Capital One has totally lost it. As to what happened... On 6/19/08, we paid off in full our Capital One Credit Cards totaling approximately $17,000. On 7/12/08, we received a charge of $49.95 for a Card Secure. I called the 800# listed next to the charge numerous times. I tried to reach a human being but the system is only automated. One needs a pin number, which we do not have. I have made calls to Cap One Customer Service trying to dispute this charge. On 7/19/08, I filed a fraud report with Capital One and was denied because in 1992, my husband did sign up for an annual charge of $49.95.

I have been a Capital One cardholder for 8 years. I received a note from them last week saying that my fixed 7.9 was going to 13.9 variable!!! My questions and finally complaints fell on poor India workers. I was not allowed to talk to a supervisor, only given the opt-out number. What kind of organization treats its good clients like this? I thought I DID everything right. I charged, never a late payment, never over limit, exceptional FICO score. Man, this has burned me up! Of course, I'm opting out and I will not watch or do anything that has Capital One for a sponsor, and there's word of mouth. I have contacted my government officials. Thank goodness for credit unions.

They have decided to change my rates on purchases from 14% to 17.9% variable on purchases and from 17% to 24.9% on cash advances effective April 17, 2009. For months now, whenever I make a payment, they always apply it to the purchase amount so the cash advance and higher interest rate never go down. I am always current on my bill and do carry a balance that I cannot afford to pay, which is the way they tell you if you do not know what to expect the new terms is what you have to do. Pay them off and cancel your account is what the back of the mailer says. How is it that a company is able to do this to so many people and still operate in this country with Federal dollars nevertheless and stake claim it's due to the economic environment. This company is putting an extra burden on people that can just not afford it right now. The new terms are not what I signed up for and to change them in the middle of an agreement is an outrage.

Just like the rest of the massive amount of complaints against Capital One that has been flooding your website, my interest rates have been raised for no reason from 7.8% APR to 29.4%. My payments have been paid the day the bill has been received and has always been more than the minimum amount due. Last month I sent $500 for my regular payment. I have a $3,900 balance. By cancelling the card to keep the current rates, this will lower my FICO scores. This is called credit card extortion. With regard to real estate lending practices, the legal term is called usury fees, which is illegal.

After having a Capital One Platinum credit card for over 3 years (no late payments), I received a notice from them of a change in terms. Great, the Feds beef-up and my interest rate goes from 12% to 22.9%. Guess I should be glad that I only carry about a grand balance. I'm going to have to search for a truly low interest rate card that doesn't have a murky past of raising rates on the sly. Wish me luck.