Capital One Reviews

I contacted Capital One on June 16, 2009 about enrolling into a hardship payment plan due to financial issues. I was guaranteed a plan involving a reduction in APR, from 23.99% to 4.99% for 6 months and waived late fees. This guarantee was put in writing by Capital One in their letterhead mailed to my home. After 2 months, I did not receive a reduction in APR. I called. One representative told me there was nothing in my notes on my account to show this, despite my insistence that I have a letter from them that I was willing to fax over. I was told to call back in 2 days so they could investigate. I called back and the other representative told me whoever enrolled me in the program shouldn't have as my account was past due when I called on June 16. I told her I have a letter from them accepting me into the program. It didn't matter. I'm very irate. I don't know what to do.

On June 19, 2009, I made a payment on my Capital One account. I pay online once a month with no other authorization for them to take any more out of my account till I make my next payment. Well, 2 days later, they took $658.57 out of my checking account which was only $9.00 less than the balance on my credit card. Then within a matter of a few days, 3 online sites I never heard of took from $81.00 to $87.00 each. My only income is my social security check and I have no savings or other resources. These debits on my checking account left me severely overdrawn with overdraft fees, and daily $8.00 fee on each debit. I called Capital One and they agreed to put the withdrawal back on my account within 10 days.

My wife went to the ATM machine and deposited $480. Two days after I checked our account, I found out that it was over drafted by $496 and we were only credited $20. We went into the bank to see what had happened to our money. The first employee told us our money may have flown out the ATM after my wife drove off. So, I asked her if there was a camera back there and they told me no, which is a lie, because I went back there and checked, and there is a camera back there. She went on telling us that there is no way we are going to get our money back. Then, another employee came over and told us there were two of them including her that went out and counted all the deposits. Then the manager, Patricia **, told us it was three of them, which is really not making much sense to me because somebody is lying. I need help in resolving this matter because this has already starting to damage my family financially and emotionally.

My wife went to the ATM and deposited $480. Two days after, I checked our account. I found out that it was overdrafted by $496 and we were only credited $20. We went into the bank to see what had happened to our money. The first employee told us our money may have flown out the ATM after my wife drove off. So I asked her if there was a camera back there and she told me no, which is a lie because I went back there and checked and there is a camera back there. She went on telling us that there is no way we are going to get our money back. Then another employee came over and told us there were two of them including her that went out and counted all the deposits. Then the manager, Patricia **, told us it was three of them, which is really not making much sense to me because somebody is lying. I need help in resolving this matter because this has already started to damage my family financially and emotionally.

I have had three unsecured loans with Capital One and a credit card for over 12 years and have had an excellent payment history with them. At the present time, I have an unsecured loan and a credit card balance that together have a $600 a month payment. I had my salary cut in May and made cuts and continued to make the payment but just found out I am having my hours cut.

We encountered fraudulent charges on our credit card from a business. When we called Capital One to have them not only remove the charges but to block any further charge from that company (There have been 2 separate occasions.), we were told that they could not do that! I called MasterCard, and they said it is done all the time. So, Capital One said that if that company charges my account again, I would have to dispute again and again. All I want is for there to be a block for any further charge from that company!

Last November (2008), I mailed a $300.00 payment to Capital One. This amount was over the minimum amount required. A couple weeks later, I had my card refused from automated charges (i.e. cable, internet service, etc.). When I called Capital One, I was just told my account was past due. Thinking the check must have been lost in the mail, I immediately went online and paid $500.00 to bring my account up-to-date, thinking I would then try to find out where my $300.00 check was later. It wasn't until I balanced my checking account three and one half weeks later that I realized that Capital One had cashed my $300.00 check for $3.00, leaving my account in arrears. I immediately called them, explained the error they had made and requested they credit my account for the late fee, which they did on the next statement. I also found on the next statement that they had raised my interest rate to 23.15% from 5.1%.

They raised my interest rate from 9.9% to 17.9%. They raised the cash advance rate from 9.9% to 24.9%. I have been with them since 1999. I have an excellent credit rating, have never ever been in the arrears on my account. I feel I have been discriminated by Capital One. If you go on their website, they offer lower rates for new customers. I have these same cards and excellent credit. I could understand the rates going up if I was in arrears on this account. But when you offer rates lower for your new customers, it might also be called a bait and switch. This practice should not be able to go on.

I received my August Capital One statement and noticed that my interest rate had been increased from 7.9% to 17.9%. I phoned Capital One and asked the customer service rep why it was increased. He stated that a notice was mailed in May 2009 to inform about the rate changes. The changes were due to the recession. He transferred me to the accounting supervisor who basically told me the same thing.

I have excellent credit. I entered one large and one small amount from two different companies for Balance Transfer. The internet said they went through. It looked like they were approved and I thought I had nothing to worry about. Wrong! The next day, I phoned and asked about my Balance Transfers, just to make sure. To my surprise, they told me that my credit card approval was a low figure. It just did cover the little transfer. I asked about the larger transfer and they informed me that it did not go through.

I had an account with Capital One seven years ago. The account was closed and the date was verified when the negative information should be removed from my credit file. The information was deleted based on the FCRA laws. After the information was deleted from my credit file per FCRA Law, they reaged the dates and reported this information after the seven years. Capital One customer service was not helpful at all. They can be reported to the Federal Trade Commission. They continue to violate the consumer’s rights, which is against the law. This fraudulent activity by Capital One has had a negative impact on my credit. My credit score plunged and I was denied credit because of this.

I received a change in terms notice stating that my interest rate was increasing from 7.9% to 17.9% and I could opt out by calling. I did not opt out because my entire balance was a promotional balance to remain at 7.9% for the life of the loan. In the change in terms notice, it states: "Please note that this rate does not affect any special transfer, introductory or promotional rates unless or until they expire." That point led me to believe my 'promotional rate' of 7.9 for the life of the loan would not be affected.

I, like many others, have had 2 accounts with Capital One for many years. I have always made my payments but recently, I ran into the same problems that many others have encountered. Although I try to pay a little more than what is due, it's never enough. I was not over my limit, but their fees are what put me over it. They raised my interest to 24.53 one month, another month above 28%, etc. And of course, they charge the almighty over the limit fee that they caused. I called them and advised them of this and got nowhere with them. I advised them that I was going and have been going through financial hardship and they could care less. So, I told them to close my account, which they did and I advised them that I would not make any further payments because they are a bunch of scam artists with a fancy name.

I received my August 2009 Capital One statement through the mail. As soon as I opened it, I saw that the payment due was doubled from last month. Knowing that I have never been late and have always paid more than minimum due, I went over my statement to find out what the problem was. I immediately realized that the lifetime 8.9% fixed APR that I had on my balance had went up to 17.9%. This meant that every time I paid $350.00 on my account, $200.00 of that went to finance charges up from the $97.00 previously. I called Capital One and after waiting for 40 minutes to speak to someone in the finance department, I was told basically that there was nothing I could do or say to get my APR lowered. Not even my tears from the frustration and my explaining that there was no way I could squeeze $100 more from my already over extended paycheck.

I have had a credit card with them for years with a large credit limit. I am in business as a real estate appraiser. They lowered my limit 75% of the original credit limit. No my business suffers bad. I use it for products, supplies, education, and anything for the business. I am in good standing with Capital One. I financed my house, my car, and my life with them; and they have shut off my credit lines to move forward. I think the only recourse the American people have is to shut them off and quit paying. I thinks that's in my future as I will have no choice.

I asked a young man a question about getting another card for my account and I had told him I had either lost the card I had or that someone stole it. At the time I lost my card, I had $150 in my account. He was very rude to me and he said if you're trying to get money, you can't. I just asked him if I could get another card. It had nothing to do with money. I am a college student and I had just gotten laid off work and was looking for another job. I told them that when I got the job, I would see if they had direct deposit but they didn't have it where I worked. Then, I got a letter saying that I owe the bank $840.25

My husband and I have had a Capital One credit card for many years and have always paid our account on time and more than the minimum payment. On my last statement, I discovered that they had jacked my rate on cash advances from 8.9% to 24.9%. When I called to question it, they thanked me for being a Platinum card member and told me that the rate increase was not due to anything that we had done. Keisha, agent ID #**, informed me that all their customers' rates were being increased. When I told her I wanted to close the account and wanted the rate to be changed back to 8.9%, she told me that this was impossible.

I was making my payments on time, more than what was due. I ended up making a payment too early and was credited to the previous billing cycle. They charged me a $39.00 late fee, then raised my 17 percent interest rate to 23 percent. I called and the initial agent I spoke with waived the late fee and transferred me to discuss the outrageous rate. Well, I was told there was no way it could be adjusted for a year. I told her, "In that case, I wanted to cancel my card." She cancelled my card and then read me a disclosure that even though my card was cancelled, I would still be charged my membership fee if the balance is not paid off in 30 days. Ridiculous! Then she told me if I had not cancelled my card, I could have called in to ask to have the membership fee be waived, but now I can't. So there, I guess they get you coming and going. How can they charge a membership fee on a cancelled card?

I called customer service to see why my APR increased from 9.90% to 17.90%. The operator I spoke with said, a letter was mailed to me in February with an explanation of the changes and had I received the letter, I would have had the option to keep my 9.90% rate if I closed my account. I informed him I did not get the letter and the reason for my phone call was in regards to my APR increase on my June statement (the first increase). I had asked to close my account because I was afraid that they might pull this same scam. So, I was transferred to Sam, Operator #**.

We purchased a car in December 2008. We had a loan with Capital One Finance. The car was in an accident in January 2009. Our insurance declared the car total and paid off what was owed. We were supposed to get a refund for the warranty. In August, one was sent on the 11th. We deposited the check, two days later it cleared. Six days after the check was sent, it was withdrawn from the account we deposited it to. We received no notification. We called Capital One the day after it happened, no one could give us a reason, just said it was a mistake after making two phone calls (the last one, we called them at 10:40am and now at 2:27pm still on).

I used my Capital One card to purchase a 30-day "free" supply of vitamins online, $.99. S&H, the company charged $87.13 instead of $.99. I received the product and called the company to stop future auto-shipping and billing. I saw the $87.13 on my CC bill and opened a dispute. They (Capital One) sent me forms to fill out for the dispute and removed the charge until dispute was resolved. I filled out the forms and sent them to Capital One the next morning. A few days later it was re-billed on my card. A letter arrived the next day from Capital One saying they had not received the forms for the dispute from me. I called and they reopened the dispute again, removing the charge again and resent the same forms, which I again filled out. I faxed to the number they provided and mailed them again.

I refinance my home in September 2006 just so that I could pay off Capital One. I had three accounts with them. Camelback Title and myself called Capital One on are about 09/08/06 and got a payoff total for each account. These checks were issued to me on 09/12/06. I mailed the checks to Capital One on 09/13/09. I called and requested that all three accounts be closed upon them receiving the checks.

Capital One allows charges and enables people to go over their limit as it suits them. One month, charges were stopped at my limit and the next, they allowed $500 then charging me a fee. When I questioned them about it, they said that they did not want to embarrass their customers and they referred to a $3.24 amount at Starbucks which was nothing in the scheme of things. They are raising their rates as they see fit and have now interest in assisting people to pay off their balances. Shame on Capital One!

I have an open line of credit with Capital One Auto Finance. My mother co-signed an auto loan for me to purchase a 2007 Toyota Corolla through Capital One in August 2007 from a dealership in Katy, Texas. I'm the spouse of an armed forces member, and we moved to San Diego in 2008. Capital One was great in working with me while I tried my best to make as many payments as I could while unemployed from March 2008-October 2008. Once I gained employment in October, I've had nothing but trouble with Capital One.

I paid my Capital One bill online. I am very good about paying; I don't want to mess up my credit anymore than the economy has already done. I haven't worked in over a year, so regretfully, I have been paying the minimum. I don't enter an amount; I just click on "pay minimum". Today, I got a notice in the mail stating I was a month behind. I knew I wasn't, so I called. I was told 2 months ago I paid $15 when in reality I owed $16. So a $39 fee was assessed. This happened again the next month even though I paid what I was told was the minimum!

I'd sent a $100.00 check to Capital One for payment. 30 days later, I realized the check had never been cashed. I called Capital One, and they stated it was returned for insufficient funds (which was impossible according to my account records). I called my bank, and they stated they have no record of that check number being presented for payment. In other words, Capital One never submitted the check for payment! Capital One refused to resend me the so-called bad check and charged me the NFS fee. They refused to speak to my bank regarding the issue.

On July 28, 2009, I contacted Capital One customer service for assistance with making payments. My daughter is having severe complications with her multiple sclerosis and has been in and out of the hospital with tests being performed on a weekly basis. I have been having to help pay for the majority of the cost of the resulting medical bills along with covering her own bills; therefore, I was unable to make my payment for July. On my July bill, there was a $39.00 membership fee added. In order to avoid over-the-limit fees, I would have needed to pay my minimum amount due of $22.00 plus $39.00. When I called on July 28th, I spoke with Edward in customer relations. I explained my situation to him and he told me not to worry, that they had a hardship program that they could place me on in order to keep my account in good standing.

My husband passed in August 2007. Until then, I had no idea that he had taken out a card in my name. My children found the statement on the day he passed, while they were trying to go through papers. I was in no shape to help them. Capital One called on my husband's cell phone that day, and my daughter and sons explained what had happened and if they would please give them time to go through things and to please not call until I was able to contact them. They continued to call all that day and every day. They called, as we were parking to go into my husband's memorial. I asked them to please leave me alone for a period, so that I could at least grieve without them hounding me. They continued to call and harass me.

I received my statements (I have two separate accounts, I'm sorry to say.), showing my APRs at 19% and 23%! They were 12% and 13.9% last month. When I called the "help" line, I was told that it was a government adjustment that they (Capital One) had no control over. The helpful representative then told me I had a great history with them and thanked me for being such a wonderful customer! She had one helpful suggestion: get another card elsewhere and pay Capital One off! That company must spend countless millions of dollars in advertising with their inane, non-stop television commercials trying to get new customers; and they are encouraging existing ones to leave. That's one curious business practice.

My daughter has a Capital One credit card. She paid her bill online and was 2 hours late for the "cut-off time." So as these people do, they charged her for being late, which put her over her limit; and so, they charged her again. It's approximately $80.00 total. So today, I started getting phone calls from this company a total of 7 (or 8) in one day! I told these people that my daughter did not live at my home, but they kept calling me anyway. Then they started calling my cell phone while I was at work! My daughter, in the meanwhile, had worked out her account with Capital One; but these phone calls kept coming until my daughter and myself called and asked how they got my home phone number and my cell phone number. They were also calling my son-in-law's mother on her cell phone. At this time, it was explained to my daughter that they had a program where they can associate names and numbers of family members. What the hell is this?

I have two complaints about Capital One. I had been very happy with them up until a few months ago. First, I had downloaded what was supposed to be an anti-spam program. The pop up kept appearing and it would freeze up the computer telling me I had a virus, click on MS Anti-Virus. They were pretending to be Microsoft. It took me an entire 3-day weekend to get that garbage off my computer. When I tried to contact them, I received no response. I called Capital One and explained what had happened. They cancelled my credit card, issued me a new one and assured me that charge would not appear on my statement. Well, it did. I wrote a letter and they refused to take off the charge. I called, they told me they would send me paperwork to fill out. Their paperwork asked for ridiculous things like an address of the company (the company doesn't exist), an opinion from a similar company (another fake company?).

Over the limit add-on fee, which is at present nearly three months into my billing which is creating mark on my account. I'm making monthly payments on time, as always. My account is not in default, but will be if this matter is not resolved soon. $39.00 per month, longstanding account with this corporation. It's now $184.01 in arrears. It will eventually ruin my good credit standing all because the company, instead of declining a charge, allowed it to go through for a few dollars over, in order to collect a double amount, over the limit fee. As I am the secondary cardholder on this account, my mother's I believe, this should be removed from the statement and return the billing to regular payments as before. This matter is subject to all consumers who have credit. Thank you.

I have had a loan from Capital One Credit Card since August 2007. This was a purchase that was to remain at 7.99% until the loan was paid off. This year the interest rate was raised to 17.9% for purchases. Since 2007, I have not made any further purchases on this card. Therefore, I assumed this raise in interest would not affect my situation. I have never been late and always paid more than the minimum payment to pay it off faster. I called the company and they absolutely refused to lower my rate back even though the original promotion was to maintain a 7.99% for the life of the loan.

They sent me a bill in August 2009, asking for $37.98 in late fees. When I called to find out why I was being charged late fees, they told me it was because I had been late 2/2008, 3/2009 and 4/2009. I asked why I was just now receiving this notice. The rep who was barely able to speak English repeated herself and accused me of being late back in 2004. I asked what that had to do with this, since I didn't even have this account with Capital One in 2004. Again, she refused to answer my question. I asked if my late fee could be waived, she refused. I asked for a supervisor. She said he had already told her no, therefore, he wouldn't change his mind. I tried to explain to her that in February 2008, I had asked for a deferment for that month, as I had been out of work, and had been trying to catch up. It took several months to get the deferment in place, but not before Capital One called and harassed me and then sent a letter, threatening to take my vehicle.

I did a balance transfer with Capital One and had asked when the rate will expire. I was told September 23rd, 2009 by 2 of their customer reps. Instead, I got charged for the finance fees on my remaining balance this month and they refused to remove the fee. I have always paid my card on time and I was shocked that they would not correct their mistakes, instead I had to pay for their errors. They absolutely refused. I just cancelled my card. Please be aware and always check your statements for those of you who carry their credit card.

I am very conscious about sending in my payments on time. Once I got a bill with a late fee and interest charged on the full amount (over $1,000), even though the bill acknowledged that the bill was paid in full, I called to inquire about this and they waived the late fee, but not the interest fee. They further stated that even though I paid my bills on time according to the due date on the bill, if they don't process the bill before that date, it will be considered late. They also said that you'd actually have to get your payment in a week to 10 days prior to the due date to ensure that it's processed in time. I told them this sounded like fraud to me, giving false information and she just said that is their policy.

While I really have zero to complain about, it is frustrating that they want you to use this service (i.e., online banking). When you try to state an issue, the page tells you that you need to tell the computer what you purchased. If it was a bogus charge, then you didn't purchase anything, but tell that to the web page. What ever happened to good old fashion service? No, you must do this or that. God forbid, we have a person to help you that would cost them money, a real live employee! In the future I'll just be like them when they call and act like a computer. They won't appreciate that, but tough (blank). I could care less.

I have purchased a new cell phone with a new cell phone number. Apparently, this cell number at some other time was assigned to someone else and presently it is my new cell phone number. I have repeatedly told the Capital One representatives that the cell number they are calling no longer belongs to the various persons they are inquiring about and please do not call the cell phone number since I get charged for the calls. They continue to call and I continue to repeat my story. But after today, I will hang up on them.

This is ridiculous. Is anyone fighting back? Well, I am. I don't want to expand the energy, but I'm at the point of hiring an attorney, although I really shouldn't really need one or even have to hassle with this situation that could have been simply and rightfully resolved. I just want to be sure things are done right by the letter of the law. Capital One totally botched a disputed charge investigation - meaning, inadequately investigated, if at all. This inadequacy is, apparently, something Capital One is known for in legal circles but apparently is allowed to continue. Of course, I was unaware of this at the time I was prey (noted invasion of credit report) and when I accepted their credit card offer, nor did I realize or ever dream of having to investigate a credit card company before accepting an offer.

I paid my July 2009 payment early - June 30 to be exact (which was a day too early). No payment was received in July. They froze the account and accessed a late fee. I called and they waived the late fee, but the account is still frozen until a payment is received. I paid them $300 in June plus $100 that was supposed to be my July payment. Minimum payment was $30. I don't think they want responsible consumers who pay off their accounts. I think they want poor folks they can gouge for every cent they can. There is no credit given on future payments for paying more than the minimum payment on past payments. This has increased my blood pressure 10 points.

I got a call six months ago stating that I was three months behind in my payments which was untrue. After three years of payments, we have tried for over six months to get it straight and have paid two payments each month for over four months, but they said we are still 73 days behind. We are so fed up until we don’t know what to do. Now they want to give us an extension and we are current, but we can’t talk to anyone in customer service, only in collections, so it can’t ever be resolved. They just gave me a hard time.

Last year, Sept. 2008, Hurricane Ike came through Houston, Texas and basically destroyed any and everything in its way. The government declared Houston and surrounding areas a disaster zone and stated on television that any payments, whether it's mortgage, credit cards, etc., give residents a two-month grace period with no payments due to the disaster. We spoke with a rep that stated they knew about what happened and would grant the grace period with no late payments showing and not report any negative information to credit agencies.

They sent me an application and pre-approval in the mail for a student card. They didn't even ask if I had a job or made any money. I sent the application, expecting to be denied and got a card in the mail with a $700.00 credit limit. That year, I made $1800.00 over 8 months. I had no idea that this was wrong. My mom told me they should have had a job section and income section on this application. Now, I have no job at all for over 1 year, and they are harassing me for money I don't have and never did.

On August 3, 2009, I sent an electronic payment to Capital One in the amount of $2,000 to be applied to my account. On August 8, 2009, I discovered I had sent it to the wrong credit card company; and knowing the due date was on the 10th of August, I immediately made payment over the phone for another $500 to this account. Then, I called the credit card company I had sent the payment to by mistake and requested my money be returned to me. They told me I would have to wait for it to clear the bank which would be at least 15 to 30 days before they could issue me a check. Then, I realized they are the same company but another credit card division.

They offered me a card at a credit card to transfer my balance. I agreed to do this. They approved then told me that the transfer was not taking place because they could give me a card with enough money, which is fine. But then they sent me a card I only agreed because I wanted a lower interest on the card I owe. This is a sneaky way to get you to take another card. Not only that, I was told if I canceled the card it hurts my credit rating, then if they can't do what they agreed they shouldn't send you a card. This should be illegal to not keep their word. They sent me a card for $1,000 and my balance transfer was $1,450. This is apparent, it’s their way of trying to exploit and cause a person to have more debt.

Without justification, Capital One raised my interest rate from 7.9 to 18% APR. I was told I could opt out and keep my balance at 7.9% till I paid it off. I called, trying to work out this problem, and was told I could close the account and opt out to pay off the balance at 7.9%, but then later I saw they raised my balance to 18% APR and I was not allowed to opt out because I didn't call a 1-800 number and follow their instructions. I was a day late in calling the number. I have been a customer for several years and never missed one payment. I always paid several hundred over the minimum payment. The customer reps (all from India) didn't offer any help and I was forced to spend all of my savings to pay off the balance. I am trying to get a business off the ground and had all my inventory on this card. There was no reason for Capital One to raise my rates. They said they needed to raise the APR because of tough economic times and they were suffering. So, why Richard Fairbanks did take home millions in bonuses last year?

I am seeking formal assistance through Consumer Affairs and any legal assistance that may be provided. Capital One understands that one individual will have many years of anguish trying to work though their system and will intimidate individuals into paying amounts they do not owe Capital One.

In March of 2008, we closed our accounts with Capital One, paying $377.00 plus $29.37 to cover any late fees. We sent a letter with the payment stating this and asking for our account to be closed. Now, we are receiving collection letters for MRS Associates Inc. It seems Capital never closed our account and is now asking for more money that we do not owe. The card is in my husband’s name, Anthony **. Please help us with this. How many times do you have to pay a bill? We asked in writing to close the account at the time we paid them, March 19, '08. They referred it to collections in November '08. This will be put on our credit as a bad debt. They want $256.00 more that we do not owe. This is a lot of money to pay when you don't owe it.

Capital One raised my finance charge (FC) from 7.9% to 17.9% without notice or cause. I have not been late on a single monthly payment and have paid more than the minimum each month. I called customer service today regarding the increase and they reported they sent out a FC disclosure in May 2009 that will take effect this month, August 2009. They confirmed that payments were on time, but I missed the opportunity to dispute the increased FC. They reported that if I disputed the increase, they would close (freeze) the account and maintain the original FC. I asked for that resolution, but was denied as the increase already took effect this month.

I was nearly killed in a work-related accident in November 2008. While struggling to make my minimum monthly payments, worker's comp tried to get me benefits. It's a rather long process. I didn't receive a single penny until May, and I quickly called Capital One and was transferred around for nearly 45 minutes before talking to a lead supervisor, who assured me that if I paid off my entire balance, I would have credit restrictions lifted and be able to use my credit card as I have in the past. Well, after paying off my entire account to a balance of $0, I found out Capital One lied to me; they refused to take off the permanent restriction. I was forced to close my account, because they would not work with me after the agreement to lift the restriction!

I have a Capital One account which I have always paid on time and kept below my credit limit. In June, I scheduled a payment for the day it was. Instead of them posting my payment on that day, they posted in the next day, which they never did before. Since my account was very close to my limit, the addition of a late payment fee pushed me over my limit at which point they added an additional late payment fee. Today, I noticed a fraudulent charge on my account, which should be easy enough to dispute. The issue is that Capital One allowed this charge to be added, even though there was not enough available credit, which I'm sure they will add another over the limit fee. As a person who watches my credit report and is very aware of the importance of staying below my credit limits and paying on time, Capital One's practices make me feel like they should change their slogan from “no hassle” to “all hassle.”

After being a customer for over 6 years, I went to pay my card on 08/06/2009, only to notice a $49 annual fee. I have another account of the same and it had a $29 fee. When I called to question this and why they were different, no one could answer why. I closed both accounts. I only used them as gas cards anyway and paid in full every month. I just find it amazing that no customer service is given. I'm not angry, just disappointed more so. I'm on my way to the local branch of Capital One now to transfer my savings to Broadway Bank. I just can't trust the folks at Capital One anymore. It seems really sad, don't you think?

Capital One is the most consumer-unfriendly company. They harass you 10 times a day on the business phone, and cell phone; I had to shut my landline. I told them my business was in trouble and could I pay out my balance. They said no and now I have a court date for a judgment against me for $1,000. That was only because they kept adding interest and late fees. I will never deal with these bastards again.

After over ten years of having this credit card and paying always on time and more than the minimum, I opened my bill to find my "fixed" interest rate of 9.9% had been raised to 17%. When I called to ask why, I was told "because of the economy"! These people need to be dealt with! What's in your wallet? Not a ** Capital One card, that's for sure!

I sold my business in 2005 and requested that my personal liability be taken off of the corporate credit cards. Capital One must not have agreed to do this, but they never bothered to inform me. The person that bought the business decided to quit using Capital One and paid the last bill they sent him in full. Apparently, they managed to put a small charge in so that a balance still existed. He moved his office shortly after this. As far as he knew, he was done with Capital One. However, in April 2009, he received a bill from a collection agency on behalf of behalf Capital One at his new address for approximately $1,200. This amount was nothing but accrued late charges and interest and he had never been notified this was happening. Because Capital One didn't remove my personal liability, this charge-off has gone on my credit record, too. This happened in June.

I have had this credit card for years now and I have paid extra and my balance has not gone down. I called and they said that it's because I had some kind of insurance on there that I didn't have put on. I had them take it off. And still, it's not going down. I have made the card inactive, do not use it, and have not used it in a very long time. And guess what? It has not come down any. Then, I called once again to find out that they raised my interest rate by 10%. I have tried and tried and tried again to get this paid off and they keep me from it. This credit card should have been paid off by now and it's not even close to it. Instead of going down, it goes up or just stays the same. I do not know what to do anymore.

I got this card in my son's name so as to help build his credit, since you need this to purchase anything of any value. When it came time for the payment to be made, I went online but a block had been put on the account so I could not make a payment. I then called Capital One, but they would not accept the payment because I wasn't the one on the account. I tried again the next day and guess what? They took it that time with no questions. Well, since the payment was late, they started adding interest. I know they did this for that purpose. I deplore this company and will never do business with them again.

Capital One is gouging the public in any way they can - it's disgusting, especially in the current economy. In March to April 2009, my interest rate was 7.47% with a balance of $14.09 (payment was due by May 20, 2009, which I paid online). I put some charges on the next month (urgent care, etc.). I recently looked at a paper billing notice and as soon as the charges were put on, they increased my interest to 15.90% - outrageous! I have excellent FICO scores (700-800) and they more than doubled my interest rate without advising me of it. Today, I took money out of my savings (I am currently unemployed, a senior and need to save as much money as possible in this bad economy), just to pay off the $617.52 I owed them.

I have two credit cards with Capital One. I pay by phone, which has a fee. Several months ago, I noticed a merchant's charge of $72 which sent my account over the limit and with $39 over the limit fee. I called Capital One and they resolved my dispute canceling charges. This happened again just this past July. This time, I called the merchant with 1-800 number. They said they did not have me in their database. I contacted Capital One, asked why they would let a merchant's charge send my account over my credit limit. I was told they always approve merchant's charges. I thought I cannot go to any store and charge any amount past my credit limit. I am guilty of not looking at my statement every month. I am wondering now, how many times I have been over charged with over the limit fees.

We have paid our bill on time every month. We also pay extra. Imagine our surprise when we opened our statement and our interest rate went up 10%. When my wife called, she asked if we had done anything wrong and they said no. When pressed, the girl said she would ask her supervisor if there was a way to lower the interest rate. The supervisor said yes but he would have to talk to my wife. They left her on hold for 30 minutes, so she called back. When she got a hold of a supervisor, he told her there was no way to lower the rate. He said the reason was the "bad economy". When I got the phone, the supervisor was in their rehearsed script of I-am-sorry-I-understand in broken English. I talked to him for 20 minutes and that is all he said. He would not give me any answers and would not refute the fact that the loyal customers have to pay for the ones that don't pay. The call ended with us canceling our account and vowing to let as many people as possible know what a sorry company Capital One is. I have never had this kind of treatment from any other card company.

Capital One is harassing me and my family. They call myself and family members everyday of the week more than 5-10 times a day from a variety of different phone numbers: 888-748-4956, 800-955-6600, and 757-483-4840. They have disclosed account information to my family members that has left me in a bind. Now my family members are questioning me about my personal business with Capital One. They need to stop.

Unauthorized charges, attempted to resolve, continued to add charges, harassed me constantly at home, several different individuals calling throughout the day, constant calls at work while teaching my class or messages left in the office. Consequences: constant nervousness and embarrassment on my job and also while having visitors during the summer, asked them to discontinue repeated calls.

I asked for a Visa card, I got a MasterCard. I asked for a cash-back card. I got a Platinum card without cash-back rewards. I asked for a no transfer fee of a Bank of America balance. I was charged $211 and change to transfer the balance. Your representative told me that the Bank of America balance would be transferred within 48 hours. It took two weeks. I had to stop a check to Bank of America and have it paid to Capital One. I called the company to have your errors rectified. I spoke to eight people, all of whom gave me the same script about understanding my frustration and thanking me for being patient while they put me on hold. This occurred over a period of two hours. This is what happened:

At last, Capital One joins the ranks of other banks rewarding their loyal-paying consumers by either raising their interest rates or lowering their available credit limit. I opened my account back in 2003 and have paid loyally ever since. I even paid my balance down from 90 to 60% of my available balance in the last 6 months. I received a phone call last week that they were lowering my credit limit to $400.00 above my balance, which puts me right back up there to 90 plus percent. Concerned, I checked my credit scores (mid 700s), my debt ratio (40% of income) and my credit report to see if something was wrong. Nada! In fact, Capital One showed me as paying on time as agreed for the last 24 months.

I simply forgot to pay my account before going out of town. This was the first time ever. I called Capital One to report I was late and would send payment in. I have always paid this account as well as all my accounts more than the minimum payment and on time. I received my statement with a late fee and an interest rate of 11%. I made one mistake and there is no forgiveness not even a first time.

Never again would I ever do business with Capital One! I have since learned with age and now own no credit cards. Every other credit card I had was no problem to close, except for Capital One. I had to call four times, and let's hope that is all to get it closed. Every time, I was connected to a person who spoke broken English and promised that they would take care of it. Twice, I received bills stating that I owed the annual fee and then a late fee. On my fourth call, I had to be rude and persistent to get to a person here in America. They better hope she does what she says, since I was on the phone for close to an hour. Capital One is a great model of everything that is wrong with America - people promising to do things and then not!

My credit card account was settled with Capital One through their collection department and another entity, Nationwide Assets. Capital One took the payoff, subtracted it from the original balance, and has since (mid-2006) claimed we owe them the balance left over instead of setting the account to zero as every other company does when a settlement has been reached. They have sent collection companies on us since this, and I have called them and asked about it, only to have them say, "Oh, well, I am not sure what was done. We need to send this over to XYZ." The last conversation with them was late June 2009, and still, nothing has been done. Capital One reports to all three credit rating companies and reports each month. We have a now $4K balance still owed. It seems that they will never handle anything professionally or properly.

On 6/22/09, customer service rep Monica informed me there was no balance transfer fee, no transaction fee, and no interest for the first year on my new card that I had called to activate. I transferred a balance that day in the amount of $7,891.51. The first bill I received from Capital One had a transaction fee of $27.09. I know it is a small amount but I was told "no fees."

I went online to pay my monthly credit bills with Capital One and noticed that if the bill was paid after 3 pm EST, it would be considered the next day. I continued on, and my payment was accepted. The thing that bothered me the most was that the payment had been accepted for that day, but I was still assessed a $39.00 late fee on each of my cards. What I do not understand is that it used to be 5 pm EST before the payment was considered late. There was no mention made of the new online time change when making a payment. When I called Capital One to get the late fee reversed, I was told that this was the policy and that there was nothing that could be done.

We have had a Capital One credit card for many, many years. We have never been late or missed a payment. They sent us a letter stating they were going to increase our interest from 13% to 29%, but we could opt out of it on the balance we had. We opted out the day we got the letter. Today, July 29, we got the invoice that states we are to pay 29% interest. We called them. They agreed that in our records it shows that we opted out; however, because of economic times, they have raised our interest rate. They refused to honor their own opt out; they refused to drop our interest rate back to 13%. The rate of prime is less than 5%, yet they are charging over 24% over prime. That is robbery. We will cancel the card and pay off the balance.

We started getting calls regarding a past due credit card for my minor child. I have told them several times that she is a minor and is not able to speak with them. They will not speak with me. I sent in her birth certificate and SS card to them. They called three to four times a day. They do not seem to understand that she did not open the credit card. We had to change bank accounts because of the fact someone has been using my daughter's name. But this company can't seem to get to understand she is a minor. I am at my end as to what to do with this matter. I am angry and frustrated as she is not even old enough to stay home alone yet they want to speak with her regarding a credit card. She does not drive and is still in school and needs my permission to go on a field trip. Yet, Capital One thinks they can interrogate my young child. Please help me.

My husband and I are recovering from him losing his job last year. So, I have gotten behind on my Capital One payments. I have spoken to them numerous times about filing a financial hardship to cancel the card and set up a repayment plan that I can afford. But their suggestion of a repayment plan was absolutely ridiculous. I told them if I could repay that amount in three lump sums, then my card would be paid off. What happened to working with the customers? I am willing to repay but in a reasonable manner. They are constantly calling from collections and I tell them the same thing over and over. They are not listening. What happened to all this bailout money they received? They are not helping me with it. Now, I have accrued late fees and past due amounts that has added an extra thousand to my balance. This has ruined my credit because they are not willing to work with me.

I have had a Capital One card for a long time. In February, I was laid off and called Capital to notify them that I needed to arrange a payback schedule that I could afford. They told me that since I was not in arrears, they would not work with me. So I made payments that were less than the minimum payment for several months and finally, Capital One Collections called me.

I was trying to report possible fraud in relation to the Capital One credit card my wife and I have. After getting shifted around and being placed on hold, I had to cope with your employee who was exceedingly uncooperative and would not even take the fraud complaint unless I could produce my wife's SS#. This is unacceptable. She would not connect me with her supervisor. This too is unacceptable.

I received a letter of collection (a settlement letter) from CBCS who represents North Star Capital Acqusition LLC with the original creditor, Capital One. In response to the letter, two written correspondence have be sent asking CBCS to provide the following information:

I, too, have been a faithful, on-time customer of Capital One. All of sudden, I began receiving statements with late fees. I called and their reply, "We didn't receive your payment." I opened an account online to make sure my payments were on time. That lasted a year when I noticed a late fee on my statement and I had my guns loaded. I blasted the representative with proof and the late payment was deducted a month later. Then my interest rate went from 11.2% to 18%, I was furious. Calling did no justice because of the economic status of the U.S. I've been paying more than what's required and for some reason, the balance is five dollars or maybe eight dollars less. Nevertheless, I will pay Capital One off. They sent me checks every statement with a low interest rate and I used a couple of them, but had that funny feeling about using them and declined their offer after that. I am highly disappointed in Capital One.

I was charged a $60.00 membership fee on my July-August statement and requested to have the fee waived. My request was refused. I explained to Stacie that when I first signed onto Capital One, it was explained to me that if I showed "good faith" and paid my bills on time and established good credit with Capital One, then any membership fees would eventually be waived from my account. I have had the Capital One account for 9 years and have established excellent credit with this company by paying my bills on time (every time). They have increased my credit limit without my request because I was told I was an excellent customer.

After a good 8 years of having this credit card, they've suddenly upped the APR to 30.03%. I've never missed a payment or gone over the limit or had it refused. Now, they take the mick by doing this. Within 1 hour of opening the letter, the account is closed and the balance transferred to a card with half the rate. Bad boys. This would cost me money in a recession when they are advertising 15.9% APR's. Last card I have with them, so much for loyalty.

Absolutely worthless card, literally. I gave up on using the card because of the amount of time it has been declined due to zero balance available. My payments were constantly being held indefinitely. Why, you ask? Did you bounce a check? Consistently late or overlimit? A registered sex offender? Nope. The gerbils at Capital One customer service say the system holds my payments if they are too large or more than once in a billing cycle. Repeat: They take my money, given to them free and clear through an ACH billpay, and sit on it because I pay too much and too often.

I tried to call and pay on my account. Three times I tried to access my account by giving my credit card number. Each time, the number was wrong and then it asked for my 9-digit SSN and my phone. Finally, I got someone on the phone who said it was my fault the automated service didn't work. Then, so I could pay my bill, they were going to charge me $14.95 plus the payment. I also tried to pay my bill on-line. But since I don't have a card, it wouldn't let me access it. This would have been no fee. Then, when I tried to pay it through my bank, there was a $10.00 fee charge.

I have paid my bill online for the past two years, but last month, I tried to pay my bill online and it wouldn't let me. I tried again a couple of days later. On the date that I called Capital One to find out what the problem is with their payment site, I was still current with my payments. However, when I called, the customer service rep. said she would be glad to take my payment over the phone and not charge me a fee. She told me that I would be charged a late payment even though I protested because I was not late.

This company is calling my work number. I don't have a Capital One card, but I suspect that they are looking for a relative of mine that has one. I have called twice and asked Capital One to cease and desist calling my work number especially since I am not the person that they are looking for. Capital One refuses to do so. They are stating that only the cardholder can ask them to stop calling me. This is my place of employment and I should not be receiving this type of calls at work. Please tell me what my rights are under the law.

My card jumped from 5% to 15% in June. I called and asked why the rate jumped. They said I should have received a letter in the mail, with an option to close account and pay off balance at previous rate. The close date for that option was April? I do not recall getting any type of letter from them in the previous months. What's in my wallet? Nothing, except a big debt to pay down at a high rate!

I have had a Capital One credit card for many years and did not use it until my husband was laid off from work and we got a little bit behind. They sent me check after check to use on "whatever we needed". Sadly, I did use the checks to pay the house payment a couple of months in a row. Then down the road, I noticed a huge rate increase. I called them and they stated they could do that, even though I had made my payment on time each month, actually paying more than the minimum payment. Then one month, my bill had slid under my car seat and did not realize I had not paid it until I received a phone call from a collection agency stating my bill was 3 days late. Yes, only 3 days. The harassment started from there.

Credit card interest rate increased from 9.40% to 17.90% for no reason other than to take advantage of excellent customers to help pay the bills of people with poor credit. My FICO average is 790 (average from all three reporting agencies).

Back in February of this year, Capital One sent us a letter stating that there was going to be a change in terms happening with our account. We called Capital One to discuss these change in terms in depth with a customer service representative to see if we could either change their mind regarding the terms or opt out as the letter indicated we could. Upon speaking with the representative, we were informed that the change in terms would only apply to new purchases and that our current rate of 4.9% would not be affected as far as our current balance was concerned. Seeing as we were trying to pay down the card and weren't using it anyway, we decided not to opt out hoping that at a later date the 15.99% charge for new purchases would lower to a more sensible rate. As it turns out, we decided at the end of May to close the account; however, when we got our July statement, we were shocked to see that our minimum payment was $534.00 a month and our APR had soared from 4.9 to 15.99%.

I know this is a fruitless point, but I want to go on record as complaining about Capital One jumping my credit card interest rate from 13% to 29%. My credit rating is above 725. I have never missed a payment. When contacted, the customer service manager suggested bankruptcy as an answer. Obviously, we are not using the card anymore and are frantically looking for ways to get out from under this obligation.

During a time of a 6-year drought, we did accumulate a large credit card debt in order to try to keep our farm/ranch in business. When my husband lost his job on top of that, we did get behind on our debt. By the time that I was trying contact all our creditors, I had forgotten about Capital One because we were no longer receiving bills or any type of correspondence from them, until the first part of June when we received a letter from an attorney's office saying they had now taken over as a collection agency. In an exhaustive effort to determine what had happened, Capital One had placed (they did this, not us) a cease-and-desist order on our account and now say they cannot do anything about this. We are trying to work with them as well as the collection attorneys, but our income is most definitely limited and time is quickly running out! Can you offer us any help?

Capital One sent me a statement, which included an interest amount on a balance, when I paid the prior statement in full. Their reason was that there was a balance on the account after their cut-off date. The damages caused by the credit card company were an interest amount of $17.00, which I feel I'm not responsible for.

Capital One increased my interest rate from 7.90% to 17.90% in May of 2009. I never received their notice of rate increase despite having received every statement this year without issue. I moved a large balance from another credit card before the change in terms took effect, yet Capital One is refusing to freeze my terms and close the account citing that I had my chance. I pointed out that I hadn't received their letter and no statement before or since has indicated the change in terms with the exception of the Finance Charges section after the change in terms had taken effect. She simply said that Capital One would not change the interest rate and asked if she could help me with something else. I asked for a supervisor and the supervisor repeated the same thing. She said that there was no one I could speak to about it beyond her. She gave me the address to mail consumer complaints to and told me to have a nice day.

So, I see that I'm not the only one that had an interest rate increase from 7.9% to 17.9%. After I found out about the rate increase, I quickly transferred my balance to another card. What is interesting is that after having my Capital One card completely paid off, I received a $27.03 finance charge. According to Oscar, the customer service rep, if you do not pay your balance off in full for two consecutive months, you will then receive a $27.00 finance charge per month (unless you pay off your balance in full for two consecutive months). This finance charge is shown on my statement as accrued interest to $1,778.17 in purchases (specifically listed as Balance rate applied to $1,778.17). Since there were no purchases made, I am deeply disturbed that they are adding this $27.03 charge under the guise of interest applied to a fictitious balance on the card. As I see it, Capital One is now and/or has been committing fraud.

I had purchased the credit card insurance when I applied for the card but they did not pay when I was undergoing cancer treatment in 2007. Now, I have a judgment against me.

Over the past 5 months, I have gone over my limit by $5.00 for the first time; and this month, $2.00. Now, I pay this bill way down each month. I use it for travel, and when expense checks come in, the card gets paid. They reported me to credit agencies for being "over the limit." To the credit agency, it looks like I am a killer; and this cost me dearly on my credit reports.

I would like to file a class action suit against Capital One for its fraudulent business practices. The cause of action of the lawsuit would be the New Jersey Fair Debt Collection Practices Act, Fair Credit Reporting Act and debt collector harassment. I have attempted to receive payment protection since I lost my job and they refused to give it to me. They have increased my interest, and maintained that I went over my limit when I haven't used the card in 10 years!

I am writing this e-mail with the hope that someone will help me to resolve unauthorized charges on my credit card. I was issued credit and then recharged again. The two disputes I have are with the same company, however, under two different company names. I had to cancel my credit card and submit documentation in regard to this matter. I did everything that I was supposed to do and I am still having some issues. I have spent hours on the phone, and with some less than helpful Capital One representatives, each time I believed the issue had finally been resolved.

The above is the number they have been calling me from, calling me a few times a day. They are looking for Thomas **, I am Vincent. He does not live with me. He lives 40 miles away and is a 44 year old man. I am not responsible for his late payments. I asked them to stop calling me, and they refused. My wife and I now have to check our calls before answering so as not to be harassed and annoyed by these people. I have no bills and do not enjoy this treatment. Thanks for your help.

Capital One is unfairly raising interest rates before the new law takes affect in February 2010. I have had their credit card for several years and never had rate increase until May 2009. Something needs to be done to credit card companies raising interest for no reason at all.

We got a letter in June 2009 stating that Capital One was raising the interest rate to 29.9% on the unpaid balance due to tough economic times. My husband and I are outraged and are going to cancel our account asap! There should be a class action suit against this company! We have also been charged late or overage fees. Before Memorial Day 2009, President Obama passed a law, signed into law a bill that prevents credit card companies from raising interest rates arbitrarily and limits the fees they can charge. I feel it is our duty to stand up for ourselves against this company and write our Congressmen and the President. It is unfair how Capital One is treating their customers! Companies like this are one of the factors of the recession and current economic woes. We must not lay down and roll over! We must fight and take our business somewhere else!

The credit card company charged me a late fee. Understandable I was a day late but that put me over my limit. I didn't realize it then because my minimum amount due was not changed! Now, this month, they charged me another over the limit and if I would pay that minimum due, I would still be over the limit! How is this okay?

I have been struggling for years as a single mother, working full time and not quite making it paycheck to paycheck. I applied for a credit card from Capital One years ago and received one with a $7500 credit limit. It seemed like a lifesaver at the time. For several years, I managed to keep up on the monthly payments and then, of course, the minimum payments were too much for me to make. I made several different payments over the years, received hundreds of phone calls, then silence. It went to court, had a judgment, closed the account, but over the years it has continued to accrue interest. The balance is now over $18,000.00. Every time I attempted to make payments that I could afford, the plan was denied. It was never enough. They always wanted a huge balance, then unreasonable monthly payments. I had even gone through a debt payment program where two other credit cards had accepted the program and were completely paid off, and this one did not accept it.

I always paid on time and more than the amount due. Just curious, I didn’t see any interest being applied to my activity page. Come to find out they raised my interest rate to 17.9%! Why is the interest not applied on my activity statement? Is this not activity?

I was looking at my account online as I don't receive paper statements and noticed a $45 transaction placed on my card on the 4th of July and posted on the 7th of July 2009 for credit card protection. I did not authorize nor have I ever authorized since being with Capital One for 7 years. The problem I have is, if I had not noticed this transaction, my payment was due on the 17th of July which I would not have made because I have a zero balance on the account. This would have led to a late payment fee and an immediate interest increase on my card. I contacted 4 different people from Costa Rica, India, Canada and one person wouldn't even tell me where she was located and my guess is she didn't know where she was. All told me they had a voice authorization, which I knew was a lie so I asked to hear it and they all told me they didn't have access to it but they kept transferring me to someone else.

Way too much of a jump in APR. Of course, no help when talking to customer service. Big joke, I’m cancelling A.S.A.P., the company has shown major financial loss of course. Consequence: huge monthly payments.

In April 2009, Capital One sent us blank checks which we could use against our zero balance of $15,000 with their company. I called to confirm that the checks were correct and was assured by their employee no. ** that if the checks were deposited in my bank by April 24, 2009, they would be honored at 0% for the life of the loan. I wrote the check for $3,000 to pay off the only account on which I had interest charges. About a week after I wrote the check, which they accepted and charged to my account, I received a letter from them stating that the 0% was an error and that it would only be good for six months. In my opinion, since they accepted the check, it formed a bilateral contract between Capital One and myself and they can not change the terms of the contract as one of the parties. I am informing them that I will not pay any interest on the account as they legally must honor their offer of 0% for the life of the loan.

Well, in January my APR was 14.2%. Now, 6 months later, it is 29.9%. Is this fair or even legal?

I went in today, Tuesday 7/14/09, to complain why the teller that had done a transaction on 6/25/09 of $550.00 from my account. Just because she saw my husband’s name on it when he had ask for that from the credit online account and seeing that my account had a balance of $65.62 and on 7/6/09 I deposited $255.11 so the loan payment that is deduct on the 15th could be withdrawn, they turn around and make him check for $550.00 and that make me overdrawn. The point is that if the teller (Monica) saw that is a small amount, she should say in a nice way to Mr. ** that she can't release that amount of $550.00 because my account is going to be overdrawn. Or is that how they make money with overdrawn charges.

I have POA for my 84 year old father-in-law. One day, he receives a bill from Capital One stating he owes money. This upsets him. He has never had a Capital One and this is the first bill he has ever gotten from them.

Capital One Mastercard just set me up so that they could charge me a $29.00 overlimit fee! They sent me a statement for May 2009 and I made my payment and made another one a couple of weeks after that, which would have been an extra payment. My statement for June 09 showed up and said that my payment due is $0.00 so I never bothered with another payment in June and planned on making my next payment on July 15, 2009. I just got an email with my latest statement showing that I have a current balance which is $32.49 overlimit (this includes their ridiculous $29.00 overlimit fee). So they sent me out a statement stating that I owed nothing for that month knowing that they were going to charge me interest that would amount to $3.49 over my limit, before my next statement was sent to me.

I have never posted a complaint against any company until now. I have taken over my dad's finances, and I have worked out payments with 10 other banks. Capital One is the only one that has refused to help. Although on the billing statements, they tell you to call if you need help. I have been told by customer service that they are unable to help me at this time, and that I need to call back in a few days/weeks. Well this has gone on for over 10 months. I have been making payments on my dad's behalf for the last 6 months, yet this week Capital One called me every day, sometimes twice a day asking for more payments.

Capital One jacked my interest rate up too. From 6% to 17%. I have never missed a payment. The employee I spoke to said I received a notice in the mail (I did not), and replied "whatever" when I told her I intended to never use Capital One again for anything. Anyone have a quick list of associated Capital One entities so I can screen them out too?

I had a so-called fixed 8.5% interest rate with Capital One for quite some time. In June and July, I noticed they raised it to an average 23%. I called them and got no satisfaction. They claimed they sent me a letter about the change. I received no such letter. I also send payments every month even when not required. I'll say again, I received no notification of the change. Capital One is why we need reform in the credit card industry.

I discovered an annual fee on my July 2, 2009 statement of $59.00. I called to request that they close the account and remove the membership fee. I also mentioned that I did not want to pay the finance charge on such a high fee, and Capital One claimed that although they would remove the membership fee by midnight today, July 10, 2009, they would not remove the finance charge on the fee until the account was fully paid off.

I just noticed that the interest rate on my Capital One card went from 9.9% to 17.9%. I called Capital One because apparently it has gone up the past few months. I was told that a February announcement had gone out explaining this increase and that it had nothing to do with my credit rating or history. I can see if I had a poor payment history, but I don't. I think it's unfair for them to raise rates to this extent when that is not what I signed up for with this account. I will now try to find the money to pay the card off and cancel it!

I've been with Capital One for 12 years, and last month, they jacked up my interest from 8.2% to over 17%. I never missed a payment, and this is how they treat me? I was told they sent out a letter informing customers that they could no longer afford to give the lower interests rates. I never received a letter, and if I did, I would've closed my account then, not now. Yes, I just closed my account with them!

I too, noticed on my May statement that my interest rate was increased from 7.9% to 17.9%. I immediately called and was told that a letter was sent (BS). I would have called then if I had received it. Of course, they complemented me on my perfect payment record and long-term association with them but just could not adjust the rate. Interesting item I found out a few weeks later, I received my annual free credit report from Life Lock and guess who ran a credit check on me in April? You guessed it. My score was 735. I can't believe that in these tough economic times that they are penalizing good customers. Adios Capital One.

I disputed a charge of $2,315.48. I did not authorize this charge. When I filed a dispute, they credited my account for the $2,315.48. Then, they contacted the bank, not the merchant, and found the receipt and reinstated the charge and considered the matter "closed". I had already talked to the merchant. He agreed that the error was at his end and agreed to provide the credit. If they had contacted the merchant, he would have immediately credited the charge. Now, it is up to me to contact the merchant again, get him to credit the charge back and then call Capital One and confirm. Next, I either contact the fraud department at Capital One or let it go. Question, why am I doing Capital One's job? If the matter is not corrected, I am out $2,315.48 plus my time. By the way, my billing rate is $150.00/hr.

I called Capital One on 07/03/09 to cancel my credit card protection, for which they charge me each month. The representative I spoke with assured me she had cancelled, yet when I called again on 07/14/09 to verify, it was never done. I asked to cancel and a new representative said he needed to connect me with an account specialist. I was on hold for more than 15 minutes and finally hung up. I called again another representative, who said he would need to again transfer me to an account specialist. Again, I held for 20 minutes. I called again for the 3rd time and told them I was very upset that this simple transaction was causing me so much stress. I asked to speak with a supervisor, yet I was transferred again and held for another 10 minutes.

On 5/29/2009, I received an offer from Capital One for a balance transfer with 0% APR until 5/2010 and 0% transaction fee. I applied and was given a credit line of $15,000. I called them at 866-381-0454 and requested a balance transfer $15,000. Prior to completing the transaction, the representative confirmed that the balance of $15,000 will carry an APR of 0% and there is no transaction fee for this balance transfer. A month later, a finance charge appears on my statement for $94.71 for an APR of 9.9% for a balance of $11,524.70. When I called Capital One, the account manager denied the above T&C and stated that there is nothing she can do. They gave no explanation as to why the figure of $11,524.70 appears on my statement. This is an example of complete lack of accountability on the part of Capital One.

I have been a customer with Capitol One for 8 years with an interest rate of 7.9%. In May, they raised it to 17.99%. They said that I was notified by mail and could no longer opt out. I stated that the letter I received said the new rate would apply only to new purchases. They said no that's not true, it's for outstanding balances also and there is nothing they can do to lower my rate. it seems illegal. Is there anywhere I can go for assistance?

I logged on to Capital One to pay my bill and noticed that my interest payment increased from around $18.00 to $30.00. I couldn't understand why. So I looked at my previous statements and noticed that Capital One increased my interest rate from 8.9% to 17.90% without even notifying me. What the heck? I contacted Capital One and spoke to three different people. The first didn't know squat. The second and third basically said the same thing I've read in the previous complaints. "Due to economic conditions, a letter was sent out and it's not our fault you didn't get it. Contact your post office." and the usual, "Sorry, there's nothing we can do."

I applied for a Capital One credit card that was advertised online. 0% interest on balance transfers and purchases until May 1, 2010. Being the skeptic that I am, I called to verify that this information was correct. I was assured that the information is correct. I accepted their offer and transferred a balance from another card that I was paying 9.9% interest on. I asked for the customer service rep's name and ID number. The rep was Lujan. So there would be no problem.

On May 5th, 2009, I received a statement from Capital One with a $45.00 member fee (before this I found out my card was restricted, which I had no problem with). I called Capital One on June 16th, 2009 and spoke with a woman, I asked her why I was charged a member fee if my card was restricted and I could not even use it. She stated and I quote her words, "It will be credited back to your account, you will see this in your next billing period." She also stated that if I closed my account, then I would need to pay it off within 90 days or the member fee will be charged back to my account. I agreed to close it because it was restricted anyways, so I might as well just pay it off and receive my $45.00 credit.

I did a zero percent interest balance transfer in March for $2,400. I also had a small balance at that time. As I make large payments, they apply it to the zero interest first. The bad thing about what they are doing is each month they increase my purchase amount and charge the added interest, even though I have not made any purchases. This is fraud. They tell me they can do what they want. How is this possible? This costs me more each month than it should. I am sure they are doing this to many.

I signed up for a Capital One credit card when they were advertising 0% interest on purchases and balance transfers till April 2010. When I made my balance transfer (of an enormous amount), I later received a bill from Capital One which now had my interest rate at 13.9. At first, I thought this must be a mistake seeing as how I had talked to 3 different people to verify that this info was correct (about the 0% on balance transfer). Unfortunately, they told me there was nothing they could do. One of the "supervisors" informed me that the Capital One people work on commission therefore, will say what they need to say.

I am one of the fortunate people that can pay off their credit card every month and I have done so for the last 10 years. I have never been late with a payment as I have an auto-payment set up that pays my balance in full each month. With that in mind, I would like to relate the following:

I am constantly being harassed by solicitation phone calls from Capital One. I talked to my phone company, Bresnan Communications, and they said I had to block each and every number that Capital One is using. I can only block 12 numbers at a time and Capital One keeps using different numbers. I am up to 18 numbers I want to block now. When I "unblocked" a Capital One number yesterday in order to add a new one, hoping the old number would just not be used again, within 90 minutes I had received another junk call from Capital One on the number I just unblocked. When I call one of the numbers, I just get a recording and get put on hold.

This credit card rate was at 6.99 % and it was increased to 15.9 %, even on my past balances. I was told all customers have been affected with the increase. I can see future purchases, but not on remaining balances. Their reason was economic times. How about that?

I have had a credit card with Capital One for a few years now and recently they have handled my account poorly. I quit receiving statements in April 2008 and I kept sending in payments of $20 a month with old statements. I repeatedly asked them to send me a current statement and all past ones, which they finally did in February of 2009. They have repeatedly tacked on late fees to which I got the ones prior to 2009 reversed. I didn't receive a statement for January, but sent in a payment of $20. The statement for February showed a late fee for January. I sent them a letter showing that I made a payment even though I didn't get a statement. I didn't receive a statement from March or April. I sent payments for those months, too, along with a letter requesting them to once again send me statements.

Fraudulent charges of $72.21 appeared on my credit card from a company that appeared on the bill as A1 member. The company is called Blazing Keywords out of Oren, Utah. I called that company and they said they would cancel my unauthorized membership. I never applied for; hence, fraudulent charges. I called Capital One and due to those charges, they said they would have to issue me a new credit card, which they did. Next statement (6/29), the unauthorized charge of $72.21 is there again. I called and spoke to an Aleisha ** and told her to remove all charges from A1 member and that they are fraudulent.

I received a letter from Capitol One stating that I could either close my account and keep the 8% APR I had or if I chose to keep the account open, my APR would go up to 23%! I chose to close the account and attempted to put the payments on Auto Pay so I would not ever be late making a payment as I know the routine! After two attempts, I was guaranteed that the account was set up on Auto Pay. This was before the May payment was due. I was out of the country and came back to find the account had gone in less than 30 days into a collection department. When I called in to try to straighten this out, I went through 5 different people and after one hour on the phone, was told there was nothing they could do and that they had sent a letter saying the Auto Pay would not begin until the June payment. I never received this supposed letter. These people are simply crooks and need to be stopped!

First, it was in March of 2003 when I explained that I need to apply for a deferment so that I could pay for my legal fees in order to ensure my safety from domestic violence. And then in 2004 I called to explain that I got stuck with the debt from what my abusive ex-husband had put on my credit card. Okay, the judge said shame on me, but I need some assistance while trying to make the five bad debts that I allowed that person to use. Here I am trying to keep my credit in the up and up while he is enjoying the high life in prison. December 2008, I called to request a payment plan and the operator said that I could send in a minimum of $50. Then, I began to get collection calls and letters.

In June, I received my monthly statement, which indicated that my interest rate was raised from 6.04% to 15.9%. I immediately called Capital One to inquire about the change in interest rate and was informed that Capital One had made the decision to increase interest rates due to the hard economic times. I was also told Capital One sent me notice of the proposed increase in February. I advised the individual, whom I was speaking to, that I never received such notice and would like to know what my options were, given that I would not be able to pay the minimum due at the 15.9% rate. That individual informed me that there were no options and suggested that I was lucky because some customers interest rates went up to 24.9%.

On March 25, 2009, I called Capital One in regard to a change in terms notice that I had received in the mail. I spoke with April at that time and asked if my interest rate was going up, since I thought I had a fixed rate for the life of the balance transfer. April confirmed that my current interest rate of 3.3% was for the life of the balance and so I didn't cancel my card, which I was going to do to keep the lower interest rate. On June 17, 2009, however, I received my statement and the minimum payment had doubled and the interest rate had increased to 13.9%. I have kept the original paperwork when I opened this account that states, "Save with a low 3.99% fixed APR on all balances transferred with this invitation until you've paid them off!"

My interest went up from 8.9% to 17.9%. I was never notified. When I called, of course, I was told a letter went out. I haven't made a purchase for a couple of months. How can they raise my interest on older purchases?

him or never heard of him. They just keep calling. I even had a man by the name of "Fred" call from the legal department. Phone number is 1-800-929-8075 ext #**. Of course, I had to leave a message and told him the same thing. Maybe, this guy had my cell phone number before I got it. I'm still receiving calls. I have received 30 phone calls from them since 6/16/09. I have left a total of 8 messages. I don't think they listened to them. Help.

I've had this credit card for years. My interest rate was 8.9%, and Capital One raised it to 22.90%. They said they sent papers to opt out, but I never got them. They said they could freeze the account while I pay it, but I wouldn't be able to use it again. I've paid my bills on time. How can they do this and is it legal? I lost my job because of the economy, and now, they're raising the interest rate because of the economy. I opened this account because of the 8.9% fixed rate, not to be paying the outrageous 22.90% variable rate. Changing the rules in the middle of the game does not seem right for the people holding these cards.

The interest rate doubled for no reason. We have never been 30 days late. Capital One is a ripoff and should not be allowed to just charge as they please.

As a company, we order materials from various suppliers and pay by credit card when necessary. Having a $48,000 limit on our card, we were shocked to find out an order we needed to place did not go through because the Capital One credit card had been declined. Over the last four to six months, we've carried a zero balance on this card. There should not have been a problem. Upon calling Capital One, we were informed that we had missed two payments and our credit card had been put on hold. The balance on our card was $31.03 and it was entirely made up of inactivity fees and late fees processed on inactivity fees. We were unaware there were any charges at all on our account. I think this practice is unethical and we're looking into legal ramifications.

I logged on to my Capital One account to check my balance and found that my monthly minimum had increased about 10% and also that I had been charged an annual fee. Now, I have been a customer for several years and have been charged a fee a few times, but had it reversed because they said I had a "no fee" card. I called, and they apologized and said it would never happen again.

Today, I went to the Capital One website to pay my monthly bill. I was shocked to find that my account was "Past Due", when I knew that I had made my payment. After calling and speaking with a representative, I was informed that since my payment was made on the bill cycle date of June 4th, it didn't count toward the June 29th bill. This generated a late fee and brought my minimum amount due to $113 (it is usually $35). In the midst of this call, I was disconnected. I called back and spoke with someone named Marion, who advised me that the late fee had been "waived" and would reflect on my next statement. When I asked if I would be paying interest on the late fee for the next month, I was read some script about how interest rates compound daily, etc. This lead to the discovery that my interest rate (previously 16.9%) had just risen to 22.9%!

Five months ago, I paid off my balance (totally). Unknown to me, I was still being billed $9 and change per month. What for?

I have 3 accounts with Capital One. I signed on to the website and saw that my minimum monthly payments had jumped substantially. I opened the online statements and the interest rates had jumped 10%. One account went from 12.9% to 22.9%. I have auto payment set up on their website, so I have never been late. I also receive electronic statements.

My rate was increased from 5.9% to 15.9%. I was not notified and given a chance to opt out. I've filed all correspondence from credit card companies knowing what snakes they have become. When I called and questioned them, they swore they sent out an opt out letter. I asked for evidence of the mailing and they not could provide any documentation (my word versus theirs). Needless to say, they will never get any of my business again. I typically spend $500 to $1,000 per month on the card and pay it off two weeks prior to the due date. They were receiving a lot of merchant fees from my use along with more than the timely payment. Greed and customer service arrogance will cost them lost revenue and all the bad press I can generate.

Like all others having trouble with this bank raising interest rates on them, so have I. I have been a loyal customer for about 15 years, always paid on time and extra. My lifetime interest rate was 7.9%. In Feb 2009, I did receive a letter of an increase in my interest rate and to call if I did not agree. I called and finally, after talking to several reps I could not understand, I was sent to a supervisor. I was told that with my longtime account in excellent standing, I would keep my 7.9 rate until Feb 2010. This rate stayed at 7.9 through the May billing period, then in June it went up to 17.90%. I then started to call them and was told that it was just too bad and they will not change it. My wife also called 2 more times and was told the same thing. They said there was no proof of keeping the 7.9 rate. Why then was my billing statement for March, April and May still at 7.9%?

I've enjoyed a 7.9 percent "Rate for Life" on my Capital One credit card for about 10 years, now. I have a 789 credit score, and have no delinquent payments on any financial account I possess. "Due to the economy", Capital One raised the APR on my balance to 24.93 percent! During my phone call to them this morning, they asked me if I would like the rate for new purchases moved to 15.9 percent (and if I did so, it would disqualify me from making any changes to the account in the future), then asked me if I would add another person onto my account?! I told him "no", and now I'm furiously venting about these jerks any way I can.

I have the Capital One credit card. My credit card percentage increased to 17.4% from 10.9%. My payments have always been on time and I maintain my debt but also stay within the credit limits (so my rates stay low). Capital One sent out a statement indicating I could have opted out of the increase. However, when I did read the notice, I figured how can I opt out of the increase if I don't have the money to pay off the debt all at once, so I did not call. When I did experience the increase and called to complain, I was told that there was nothing I could do now, and I could not opt out as I missed the deadline. I guess I could have converted the debt and kept the same 10.9% rate had I called earlier. I did not know this.

This morning, I opened my July credit card statement and found to my shock that my APR for purchases had shot up from 5.9% to 15.9% -a huge jump of 10%. I have always paid my bills on time and never exceeded the credit limit. When I called the customer service representative, the lame excuse offered was that a letter had apparently been sent in February 2009. I never received this letter and I don't understand the logic of mailing a letter when I have signed up for online statements and information delivery. I feel this is an excuse given to legally swindle honest tax payers. The irony of this is that the huge bailouts given to these ** called banks has been done using the tax payers' money and now they are doing this to us. Is the justice system also in a meltdown here? Come on, what can we do about this? This huge jump has adversely impacted my economic situation.

About 5 yrs ago, in response to to an offer from Capital One for a no interest loan of $25,000 for either 6 or 9 months, I foolishly accepted and made monthly payments. After a while, I received a notice that my payment was late and I would be penalized. I called them up and told them my payment had been mailed in plenty of time. They agreed to waive the "late" charge. A couple of months later, the same thing happened. Only this time, they not only refused to believe my check had arrived on time but wanted to charge me $500 in interest. I immediately sent them the balance of the loan but refused to pay the $500. I sincerely believe that they deliberately held on to my checks beyond the due date to make them "late". I later sent them a certified letter explaining my reasons for refusal. No response. Now I have a black mark on my credit report until 2012.

Because they are raising the rates on my business cc, I am unable to keep my website for my business unless I obtain some other credit. I have never been late nor have I ever missed a payment. I have had this Capitol One cc for many years and do not owe a lot on it. Usually in fact I have been able to pay it off monthly. The amount owed right now is about $300.

I received my statement and was surprised to see that my interest rate was increased 10%. So I called up Capital One and asked why the interest rate was increased. I was told that a letter went out, that various accounts were reviewed, with mine being one of them, that they decided that the interest rate needed to be increased, although I make my payments on time, pay more than the minimum payment, it didn't matter. I asked if my rates could be lowered, they said no, they could not lower them, but would put me on a waiting list, in case they looked at accounts that might get lowered in the future. I told them I would evaluate them when I paid off the card, as to rather I would keep the card or not.

I, like the others here, have also had run-ins with Capital One and their immoral business practices. Same story, I opened a bill to find out interest rate has almost doubled. I called Capital One, total run around. I decided to opt out. Between their already aggressive late charges, over limit fees and poor customer service, a rate increase is too much to bear. I think they prefer that you not pay off your balance as it entitles them to more and more of your money. This explains why the CEO of Capital One made $100 million a year for the past five years.

On 6/27/09, I went online to check my accounts and noticed that my credit limit for this account had been lowered from $7,500 to $500. I called immediately and spoke to Saito, who transferred me to Shelley, the account manager. Shelley told me that based on my account history and payment history, the limit had been decreased. Since I am never late and always pay more than the minimum, this answer struck me as bizarre. She did tell me that if I sent in my tax return, my limit would be restored. I went online after the conversation and emailed the same question and was told to call and speak with an account manager.

I, too, have had an account with Capital One for years with no history of payment or credit limit problems. Yet, when I was reviewing my last statement, my interest rate caught my attention. My rate had been increased by 6%. I immediately called and was given the same weak excuse of a notice being sent out informing me of the increased rate. I won't type here what I really feel of that excuse, but I did ask that my account be closed. I got a weak "we're sorry to lose you," but I explained that if that were truly the case, the rates would have remained the same and they would not be trying to make up corporate losses on my dollar. I was then asked if or how I'd like to make payment on my remaining balance. I told them that since making timely payments were not important to them before, that they are not important to me as far as they are concerned and hung up.

Capital One decided to take upon themselves to raise my interest rate by 7 points, from 16% to 23.5%. I have been very good at making my payments until now with this rough economy and all of my bills are late. Since the rate increased, I am having a hard time keeping up with my payments to them because of the finance charges and late charges, something they will not remove. My husband has an account with them and was able to arrange a payment plan to get caught up and get 6 months no interest to help pay down the principal.

I had been a faithful, on-time customer of Capital One for at least 8 years. I am currently separated from my wife and receive forwarded mail every one or two months from her. I live an itinerant lifestyle by necessity as I have to make money to pay debts. I have incurred so I go where the money is. I have yet to see the "opt out" notice that Capital One sent. Anyway, the interest rate went from 13 something to 25 something. Of course, this "piled on" interest caused my credit limit to be exceeded with the attendant "penalty fee" and all this is happening and I don't even know it until I begin to schedule my online payment. I was and still am so upset. I have called Capital One twice and gone through the complaint ladder from India to Nova Scotia to no avail, being absolutely stonewalled by the CSA's.

I opened my Capital One bill to see that they have raised my interest rate by 10%. Upon calling, I was told that a letter went out to all customers regarding this increase and if we did not want the increase, we had to call another number to "opt out". When I asked them who in their right mind wouldn't opt out, they sat there in silence. I explained that I did not receive the notice, but I was officially opting out and I would take my old APR back. I was told it was too late. I never received the notice. I never had the opportunity to opt out. I was told, after explaining that I was going to be a problem for them, that I would have a call back from another department in the next two weeks. I'm not holding my breath. I've never been late on a payment, never over my limit, always pay more than the minimum and have a good credit score. I absolutely did not have the benefit of the bargain. This will cost me $200+ a month.

I am outraged by Capital One credit card. They raised my interest rate from 12.90% to 23.41%. I have always paid on time and have never exceeded my limit. I received a letter from them notifying me they would be raising my rate, but did not indicate by how much. Doubling the rate applied to the entire balance is theft. They will not lower the rate and because of my average credit score, it is difficult for me to transfer the money out of their account. Stealing money from consumers in this way is no different than a cyber criminal. "If you can't beat them, join them", it seems Capital One has. This places an economic burden on my monthly budget. I set my monthly budget for the balance on this credit card so I can make timely payments above the minimum. The increased rate will greatly extend the time and cost it will take to pay off this debt.

In August 2008, my older brother had a brain aneurysm and double strokes. At that time, I became his POA. He continued to obtain financial backing through March of 2009. So we paid his account on time to the best of our ability, until we no longer had money to do that. Capital One received my POA in Sept/Oct 2008 when I sent it to all his other debts. Yet in April, when I called, they had no record of me. I sent my POA a second time. While on the phone, I was told that in order to do any kind of hardship help, I would have to bring his account up to current. I did. Then I ended up sending it a third time in May.

My wife and I started a business four years ago using all our savings and various loans and credit cards. We have always been good customers and adamant about paying our bills and have never defaulted on any loan. In short, we always pay our bills on time. Evidently, Capital One has taken it upon itself to raise our interest rate by more than double due to the economy and Capital One's horrible practices of loaning money to individuals who they know will not pay them back. Suffice to say, we (my wife and I) are being penalized for Capital One's inability to properly conduct business as well as being penalized (as good customers) because of those that are not. We are extremely dissatisfied with their level of service and feel that what they're doing is illegal. There must be some sort of legal recourse that is available to us given the current situation. Please contact us at your earliest convenience. We would be happy to submit to litigation against Capital One for what we feel is a form of extortion.

I got approved for a credit card which had a limit of $300. At first, I used the card and paid them back on time. Times have gotten hard and I fell back on payments. Late fees were piling up little by little and the balance got higher and higher. I called the company a couple of times to try to work out the payments with them but all they said to me was pay this and pay that and my credit balance will go down. They kept charging me late fees to the point that I had to call them and tell them that if they don't stop charging me late fees, I'm not going to pay them. I tried working things out with them but they weren't trying to help.

I signed up for the no-fees Capital One account and it has been 3 years now. With my busy schedule, I check my statements very infrequently. I just found out that there is a $59 membership fee for this account! They failed to mention this at the time of sign up and billed that fee to my account on a yearly basis.

I notice that my interest rate went from 8% to 18%. When I contacted the Credit Card Company, and they said there was nothing they could do since I didn't respond to the notice. I will need to try and get a loan to pay this off.

I too received my statement to my amazement my interest rate was raised from 8.9% to 17.9%. I was told that a letter was sent to all consumers giving them the option to opt out of the increased interest rate but judging by the comments I have seen so far, I wasn't the only one that did not receive that letter. I contacted Capital One and asked for the opt out option and was told it was too late and they were not going to change my rate back. I have been a customer for 12 years and in excellent standing with Capital One. Now I am writing a letter to the CEO, CFO and the board members and asking them to honor their hallmark statements in their posted financial statement, "To Do The Right Thing". I suggest everyone do the same.

I requested that my APR be lowered as it was doubled in May 2009. Each individual, including the rep at the corporate office in Virginia, repeated the same speech. Once a change in terms has taken place, there is nothing that any human being can do to change it. Customers have to wait until another change is initialized by the bank. If I had chosen to cancel my card when the notice was sent in Feb. 2009, I would have been allowed to keep my previous low rate. They were unyielding, despite my informing them I was filing a complain with the bank, banking agencies, and putting my experiences with them online, thus joining all the other people who have been dealt the same fate by Capital One! I have transferred my balance to a lower promotional rate on another card. I will use my points and just let the Capital One card sit in a drawer unused until Capital One comes to its senses. I hope all the other customers affected by this rate change will do the same. If enough of us stop using the card, Capital One just might take notice!

I am reading reports published by others and I'm saying to my self, "I am not alone in this." Capital One just raised interest on my Visa from 5.9% to 15.7%. Wow, what a bummer.

Capital One increased my APR from 6.99% to 18.99%. They claim to have sent me a letter which I did not receive. They never attempted to make an announcement on their online website which I visit several times a month. Their claim of a single mailed letter in February 2009 does not represent a genuine attempt to notify me. I have always paid my bill on time and have stayed within the limit of my card. The increase in the interest also tripled my monthly payment. With pending furloughs in California, I am at risk of falling behind in my payments and being forced by Capital One to not meet my obligations. I have read that they did this because they predicted many customers would be defaulting on their credit cards. It seems they are trying to force this issue.

In the last few weeks, it was brought to my attention that Capital One had a judgment against me. I was unaware that any court action was underway. I was neither contacted by phone, mail or electronically nor did I receive a record of the credit card bills being assessed against me. I'm guessing that's one of the legal tactics employed to get these cases resolved in your favor with the least attorney fees possible.

I opened my Capital One statement this morning to pay my July payment. I was shocked to see the interest rate skyrocketed from 9.90% to 17.90%. I called the customer service line and was told a notice was sent earlier this year about this change. However, I never received a notice. I told the customer rep I never received a notice. I have been a customer for over 10 years, have never missed or been late with a payment. He told me it was not for my performance but for economic times. I told him since I did not receive a notice, I wanted the interest rate adjusted. He told me there was nothing he could do. I asked him several more questions and stated I felt this was not a fair practice and again asked for the rate to be reduced. Again same reply nothing anyone can do. I told him I am closing my account today. He had the nerve to ask me if there was anything else he could do for me.

My Capital One interest rate jumped to 17.9% without notification. I spoke to someone in customer relations regarding this rate increase and was informed that 6 letters were sent to me giving an opportunity to opt out. I did not receive any letter to this effect and that it was too late. I don't understand why this notification was not with my statement or why this letter could not have been sent certified mail ensuring that I could have the option, especially since I have never missed and paid on time.

I had a small credit card with Capital One and was very good about making payments. They enrolled me in credit inform. After not being able to access it numerous times (credit inform), I asked them to make sure that the service was discontinued. Meanwhile at this point, I was receiving great medical care due to bad chest pains. Therefore, I was not working even part time and my only income was a very small disability check.

My wife and I both have Capital One credit lines. They sent out notices to my accounts in February to raise my interest rates from 14.9% to 17.9% or opt out. My lines of credit are all in good standing as well as my wife's. I received notices for my 3 accounts, which are 500-, 550-, and 850-dollar credit lines. I did not opt out, because I need the lines of credit.

I received a letter stating that I would be receiving a rate increase on my account. I contacted Capital One to decline the increase. I did not make any further charges on the account. In May, I still received the increase. When I contacted them, I demanded to speak with a manager. I spoke with someone named Shwan. He would not give a last name. He agreed to reduce the rate back to its original percentage and refund the interest rate overage. Today, I received a letter under a separate cover that stated I requested the rate freeze after the deadline, so they were declining my request. However, the interest rate adjustment appeared on my statement. I have been on hold for over 20 minutes trying to speak to someone on this matter. This company should be shut down.

Capital One raised my interest rate from 7.99 to 17.90%. I called and talked to someone in India (with Indian music playing loudly in the background). Of course, he could not do anything. I asked to talk to a supervisor in the United States. I ended up talking with Elizabeth** in Canada. She was just as bad. She actually told me that they appreciate me as a customer. What a joke. Capital One is a joke. She would do nothing about the interest rate and it seemed like she really didn't care at all. I am sick of dishonest businesses.

When we first opened our credit card with Capital One Bank we had no problem making our payments, then I broke my leg in 3 places. I work for the government and we had no long or short term disability. We had to use the card to meet everyday needs such as food, housing, utilities, car payments etc. I felt I'd be able to make up the payments when I returned to work. However, this put us behind the 8 ball and everything that could go wrong did, including my wife losing her job.

I pay my bill in full every month. They say I was a day late in March. They have been tacking on late charges ever since. I talked to many agents from many countries. They call me looking for money at least six times a day. The charges they imposed on me are illegal in the USA. Try to explain this to an Indian or an Oriental. I feel sorry for anyone who is forced carry a balance with this outfit! Their ad showing Vikings pilfering and looting innocent villagers makes an excellent company profile. When they ask, "What's in your wallet?" you should remember: it's their hand!

When I received my June statement, Capital One changed my rate from 8.9% to 17.9%. I have never been late and always paid a little more than my monthly bill. I called and complained, they said they sent out a notice. I told them I did not get the notice and would still like to close my account so my rate would not change. They said it was too late. I told them to send me a copy of what they said they sent to me previously. I just got it today. There is no way they sent this to me, I never received it. This has cost me about $200 in finance charges because I had a balance of $17,000. I have since paid it off and closed the account, but I consider this to be unfair practices.

On December 16th, 2008, I reserved a flight on North West Airlines to depart from Boston, MA to Paris, France and then to Lyon. I was to travel with my French bulldog. The airline told me all the requirements to be able to travel with my dog. These included a health certificate, a special chip, crate, etc. On December 22, I received the crate I was to place my dog in. I called NW the next day. The agent then proceeded to inform me that I could not travel with my dog because Air France would not transport my pet from Paris to Lyon. I had to cancel the trip because it was too late to find someone to take care of my dog.

After reading some of the other complaints about Capital One, I take some comfort in the fact that I am not alone. I have had a Capital One card for about 3 years. I always paid at least the minimum payment on time. I, too, had my interest rate jump from "fixed" 6% to 17%. I did receive the letter in February and both called and wrote to opt out. I haven't used this card for any transaction other than to pay on the balance in over a year. My husband recently lost his job and our income has been reduced by 2/3rds.

My interest rate was increased from 7% to 17%. I have been a customer of Capital One for several years. During that time, I have made all payments as agreed and have not been late or over the limit. I opened the account based on an interest rate of 7.99%. This was not a promotional interest rate. I received a notice May 15, 2009 advising me that my interest rate would increase from 7.99% to 17.99% beginning August 1, 2009. The new interest rate is levied on the existing balance and any new charges. If I do not accept the offer, Capital One will close my account, make the balance due and payable and report my account to credit reporting agencies as closed by lender.

4 years ago, after my husband's sudden death, I applied for a Capital One credit card in my name only. The rep on the phone assured me their advertised fixed rate of 9.90% would stay in effect as long as I kept the card and made payments on time. I kept my promise and have never been late on a payment. Capital One didn't keep theirs and as of this month, June 2009, they increased my rate to 17.9%. I called them and the rep and her supervisor both told me that Capital One made this business decision and I would basically have to deal with it or opt out.

We had an old Capital One credit card that was paid off when we purchased one of our vehicles years ago. We tried to buy another vehicle recently and found that Capital One is showing we are delinquent on a credit card account that is 10 years old and was paid off years ago! We have tried contacting them to get this taken off our credit report, but to no avail! They will not call back, will not e-mail, or have any contact with us in any way. Help!

I am writing this in behalf of my son regarding his debts. It was originally $750.00; it now went up to almost $3,000. Actually, I sent them a letter to just send the bill, so I could help him pay for it. Instead they hired a lawyer, so it tripled the pay. My son at that time was having a hard time looking for a job, because he was incarcerated for DUI. Now they are going to garnish his paycheck for $184.00 every 2 weeks. How is he going to survive? And I am already letting him stay in my house for free, until he could be on his feet again. He also has a newborn baby. How is he going to buy his diaper and food?

I opened up an Online Saving Account on 05/13/09 and a Money Market Account shortly after. On 06/01/09, I received a phone call from Rick in the fraud department asking me what SSI was and what it was for. I explained and he told me that they do not do business with SSI and considered receiving payments from them to be a risk to the bank. I was then told that my account was going to be closed due to suspicious account activity. So I asked when can the account be closed and when can I get my money. Rick then told me it could take up to three weeks. I waited awhile and called again and spoke to a supervisor who told me I should receive a check within ten business days. So I waited.

My interest rate was at a 3.99% and all of a sudden, they increased my rate to 23%. I called them to ask them why they had done this (since I never pay late) and they said that they mailed me a letter that I never received. They basically told me too bad. My husband recently became unemployed and this is devastating. Almost my entire payment will be interest only. I will never pay it off at this rate and have several credit cards and none have done to me what Capital One has done. They ruin people's lives. This is a very stressful situation. I am too old to be dealing with this nonsense.

I check my accounts regularly and have more so this year as I used my cards almost to the max. I checked my credit available and used half of it. I checked after a few days and found an over limit fee had been charged. I called and spoke to someone and she said it would be taken care of and it was. It was the finance charges that kicked me over. Since I had not used my cards to this extent, I didn't realize the time frame they added these on to an account. I was ** to think my available credit meant minus finance charges, which you can't find on your online account breakdown. The fee was taken off only to be added back in on this month's statement. I called and got a person of eastern accent and she agreed I was a number and the tactics are to generate more income and create the excuse to raise the interest rates. She actually agreed! I hung up in disgust.

In early February, I had a payment arrive at Capital One a couple of days late due to slow USPS delivery. Capital One put me in default rate of 32%. I have had this account for over 10 years and had never carried a balance in the past, but this year I needed to carry a balance. I was paying $500.00 per month on that balance. When I called to arbitrate the rate, they refused to budge. I then moved the majority of the balance to another card and paid the balance in full and demanded the closure of this account in early March. They said that there would be a 30 day period which ACH payment would be settled. That gave me a final closure date of April 16th.

I had a credit card with Capital One, and I became ill with leukemia last November. I called my three credit card companies to see if I could get my payment or interest lowered. Capital One said that they couldn't lower my payment or interest but they could put me on a type of hardship thing for awhile. Maybe that would help. Fine. I thought that it would, so they did just that--they didn't charge me for a couple of months. Then, I received a notice that my interest was going up to 29.5%. I could opt out but I would have to close the account to do so. When I closed my account, my other two cards changed as well, so I closed them too.

After years of being a Capital One customer that always kept my account in good status (paid on time), they raised my interest rate from 10% to 17%. They have always made a requirement of keeping a good interest rate by making sure we paid on time. I always did that and they raised it anyway. When I called to talk to a customer service agent and the supervisor, all they could say was that it was a business decision and there was no one else to complain to. I have never had a problem with Capital One, until now. I plan to keep calling, especially if there might be another increase in the near future.

My son has a Capital One credit card. In 2008, I paid one of his payments using my debit card. He lost his job in December 2008. On June 15th, when I did my online banking, $239.00 was taken out of my account from Capital One. I called Capital One and talked to a representative to explain what happened. I told her it was not authorized by me. I want my money put back into my account. She said that because I made a payment once, they used my debit card. She said the money will be put back in five working days. Today is the 22nd, the 7th day. When I called this morning again, the gentleman in the fraud department said that my son has to call. I told him that what they did was fraud. I didn't approve any payment on my card. He reiterated that my son had to call them directly. What do I do?

Capital One almost doubled the interest rate on my credit card, on existing balance from 9.90% to 17.90%. It will take longer to pay off the balance now, taking almost an extra 100.00 dollars a month in interest. Caution

I am writing to express extreme disappointment and unbridled disgust at Capital One's business practices. On June 7, 2009, I spent between 20 and 30 minutes on the phone with a Capital One agent activating my card. It was a very time-consuming process, having to verify identifying information, such as my current address, former address, and other information. As an additional measure, I even had to leave a voice recording during the call. After providing everything but a urine sample, I was told that my card was officially activated for the amount of $300.

I have tried to reason with Capital One. I have proved that my name was used in identity theft with a Capital One credit card. They said they are investigating it, and in the meantime, they have put this on my credit report, which has hurt me badly. I have asked them to remove it from my credit report. They want me to produce a regional application with my signature on it. They want to know who use this card. They want go after them and prosecute her. I have even offered to look at the ATM video at the banks to see who else used this card. What can I do? This is clearly ID theft, and it's unfair that they put this on my credit.

I "had" been a longtime customer of Capital One, who paid my payments on time, until today. They doubled my interest rate! Their lack of willingness to lower the interest rates of people who are longtime customers and are willing to send them a payment, that actually clears the bank and feeds their families, is unacceptable. They are actually paying account manager employees to sit there and tell customers all day long, "we are unable to lower your interest rate at this time". The kicker is that they are advertising 13.9% APR for new customers, but when I mentioned that they are willing to give a new customer a lower interest rate than a good-standing, current customer, he said, "That's not the interest rate a new customer will get." False advertising! If they're not giving anyone that interest rate, then shame on them for advertising it. I'd rather give my hard earned money to a company that will give me honest, great customer service.

I went to pay my bill this month when I noticed my rate had increased by over 10%. I did not get the letter they said they sent. This is insane. I have been with Capital One for years with no late payments. Had I known I could have secured a lower rate balance transfer to another credit card. I am closing my Capital One account. If this is how they treat loyal customers, they just lost one. With the economy that way it is, we as consumers need help now. How are people who are out of work supposed to pay these outrageous rates? We are dooming ourselves.

I received a letter from Capital One which stated my interest rate would be increased. I have been a good customer of Capital One and was never late with my payments. I followed the directions on the letter about cancelling my account because I did not want the rate increase.

Capital One increased my interest rate from 10.9% to 17.9%. I called to find out why and was told in February that they sent out a notice to customers letting them know of the change. I never received this notice. I have been with Capital One for years and make my payments on time. I was told that it was a decision that Capital One made to change the terms in service for everyone and to increase the interest due to economic times and that there was nothing I could do, except pay my balance in full every month to avoid the interest.

After being transferred twice, I finally received an account manager. This woman tells me the false opt-out mailings are a global issue, but they have yet to receive a response from corporate. Unfortunately, I did not wait on the phone to retrieve an address. My interest rate went from less than %5 to more than %15.

My Capital One card interest rate went from 5.9% to 15.9%. When I called to question the change, Helen told me they sent me a first class letter in April that I was to respond to. This letter apparently informed me of the changes and that I could decline them. I needed to respond by May 17th in order to keep my rates. I am always on time with payments. No faults to increase my rate. Jake (supervisor) told me that my account was evaluated and increased rates warranted, due to the economy! Keep padding your pockets Capital one and I will empty mine. I will have to pay more money, due to higher interest rates.

I think that there is nothing fairest than hearing the real truth from the inside. First of all, I want to tell all customers that complain about calling to India—I want to let them know that Capital One does not have call centers there. They are in Filipinos, Costa Ricans and Argentinians. Second, they complain so much about this, but I can assure them that if they want their service in the US, they will have annual membership fees of $300 and not $19, $29, $39, $49 or $59. At least me, I do my best to help every customer that reaches me.

I have been a good customer of Capital One Visa for years. I have always paid my bills on time. I had a fixed interest rate of 9.9 percent on purchases and cash advance. On June 2009, Capital One increased my interest rate for purchases to 17.9 percent and increased my interest rate to 24.9 percent for cash advance. I never received a letter from Capital One telling me that there was going to be an increase.