Chase Sapphire Preferred Credit Card Reviews

I used travel points to book my trip on American Airlines. I selected the upgrade feature to move from "Basic Economy" to "Main cabin Economy." This was a higher fee and allows full mileage with the airline and seat selection. Once booked and points plus money paid, American Airlines only has me down for "Basic Economy" per my email acknowledgement from them. When I called to straighten this out I spent over an hour on the phone getting the run around from Chase where they conveniently don't see any record of me making this upgrade. My receipt after booking also doesn't show that I selected an upgrade, just the cost and flight information. No distinction on the taxes and "fees". So if you book airfare with them using points, expect to get ripped off. I'm out a lot of money paying for the upgraded economy. They will now spend the next 3 days researching my case and get back to me. I'll come back and edit this if they do make it right.

After 10 years with my Chase Sapphire Preferred card, I finally had to make a claim for a television I purchased with that card under Chase's warranty "protection." The third party company that handles these claims for Chase resorts to every cheap trick to keep from processing and paying your claim. First they denied receiving my claim, and when they were called out on that dishonesty, they demanded I produce the original receipt, even though I provided a duplicate receipt from Best Buy. When I escalated that issue, they dropped that demand, and then refused to accept the warranty info that I forwarded to them from the TV manufacturer, requiring instead that I provide them with the 140 page user manual.

This card claims to be a travel card that has travel insurance that will allow for reimbursement under multiple different scenarios. Unfortunately they do not honor their own terms and conditions. They did not honor them for our scenario, which clearly falls within the terms and conditions and I would not expect them to honor it for yours. Additionally, their customer service is horrendous. I would highly recommend against getting a Chase credit card of any kind.

In my experience, adding an infant to travel should have been a relatively simple process. Instead, I was faced with 8+ hours (so far) of being told back and forth between the airline and Chase travel that the other should be adding my son onto the ticket. Each time I spoke with someone they had different information. They cannot help, much less provide the customer service (or anything else) to make this up. I can't say ENOUGH that I will never use them for international travel EVER again. Perhaps not travel at all. COMPLETE NIGHTMARE!!

My husband and I booked international flights through Chase Travel, which I will not be doing again. One leg of the flight got cancelled, so we had to work with Chase Travel to get on another flight. I was told that because Japan Air cancelled the flight, they will reimburse us for another hotel night because the flight wouldn't be leaving until the following morning. When I called Japan Air, they told me that they do not reimburse people for a hotel. I then called Chase back, and after about 3 hours on the phone, they said they would reimburse me for the night at a hotel. I was advised to call back again with my hotel information. I called the 4th time and had to explain my story. The woman told me that they did not have any record of a supervisor approving reimbursement for a night in a hotel. This woman then submitted a complaint to upper management, which was all she could do.

This started with a credit card charge being questioned for fraud. I received a call on November 5th, 2019 at 1631 PM EST asking about a charge on the card that could be potential fraud. I called the Chase fraud department the following morning, November 6th, 2019 at 1007 AM EST and spent 20 minutes on the line and got the charge approved and cleared.

Part of my flight was cancelled and I had to pay out of pocket to reach the destination. After contacting Chase Travel agents for 3 months straight, I still have not received a refund. Stay away from booking through Chase.

I was trying to pay for a computer at the Apple store yesterday (11/1/2019). My charge been denied, I called the customer service, they keep give me all kind of problem, keep transfer to security department, keep asked me read out my card number in the Apple store where everyone can heard my card number.. After more than 30 minutes, I finally gave up. I use my American Express to purchased my new MacBook Pro. I called again this morning, the customer service still absolute horrible. Chase Sapphire suppose a decent card, besides their customer service just not up the the standard!

I booked a vacation using my Chase points and was excited to leave. Unfortunately there was a mistake in the name on my ticket which resulted in me having to book another flight and pay for it out of pocket. The customer support was very unhelpful as I tried to ensure the error didn't invalidate my return flight also. 3 calls of more than 1 hour were stressful and unhelpful. All in all their disappointing customer service and booking experience ruined my vacation.

I booked a cancellable stay with Chicago Athletic Association for 9/27-29. Later, I needed to cancel, and the website wouldn't let me cancel. I then called the customer service number, and was redirected time and time again. Finally, I sent a secure message through my Sapphire Preferred account explaining the difficulties (impossibility) of canceling through the web or phone. I received a response to let me know that they would forward my request to the appropriate department and the department should respond within 6 days. Today, I received a text from Chicago Athletic Association asking about my stay.

I’ve been a Chase sapphire card holder for over 7 years and I’m now going to cancel my card. They switched their travel rewards over to Expedia and it took over 3 hours on the phone to change my ticket because the representative (based in the Philippines) made at least 4 mistakes. Finally, it was changed by a supervisor. Today I checked my statement and I was double charged by chase for my ticket change fee so I had to call back with another 1 hour on the phone. The absolute worst service. Their customer service has gone done massively in the last couple of years because they’ve outsourced their services to call centers with Expedia, overseas.

Account Closed - $100 Away from Sapphire Reward. The title pretty much sums it up. I signed up for a chase credit card, and upon being just over $100 away from the three month - $4000 spending reward, my account was abruptly closed with no reasoning provided.

You lying scam company. CHASE SAPPHIRE IS A SCAM. Your travel department was sold to EXPEDIA. The worst company for booking. Now I have a ticket with LEVEL 1 Airline to come home from London, when I booked British Airways. Your supervisor from Oklahoma has been yelling at me for 30 minutes and your OFFLINE ticketing is not responding to my request to change the ticket to an airline that is not going out of business! SCAM, FALSE ADVERTISING. I would have never booked a ticket with Expedia! They are the worst. I should rethink my credit cards and change all of my chase credit card including my mortgage with a company that actually give what you bought!

Worst card ever for travel!!! We were going to visit the Bahamas next month with our child, but given the situation with the diseases and 70,000 people homeless, we decided to cancel our trip. So, when I called Chase, I was forwarded to Travel, then to Benefits, then back to Travel, and then finally back to the Chase Preferred Department. I have been on the phone trying to get this resolved for over 1.5 weeks. Friday, I was on hold for 52 minutes 10 seconds WITH A SUPERVISOR. She never even came back to the line.

If you are looking for a credit card which can protect your travel, don't choose the Chase products. They are just jokes! I have different cards from both Chase and Citi and I did several claims so far on each of them. Chase is just hypocrite which promise you the best but give you the worst! I have a damaged luggage case which I file a claim with Chase. They took like more than half year to proceed. I have uploaded all the documents in the first time and they just pretend stupid keep saying some of the document is missing from the email response.

Chase Fraud Department will not admit that any "in person transactions" on their chipped cards are fraud. It's happened to me twice in the past year--once on my Microsoft account when gaming charges showed up on my credit card and last week when a SS Fragrance charge was made. The charges were not huge, but that's not the point. Articles about this type of fraud abound on the internet, but Chase will not acknowledge that this is possible. Find another card with better customer service. Trust me, the points rewards are not worth not having a bank that stands behind its customers.

Spent 45 minutes on the phone and put on hold one person after another to ask why when I purchased my travel it said 148K points, until I completed the sale and it used up 205K points... Horrible customer service. In the end, no one even picked up after holding all those minutes. Then she hung up on me and I got a voice message saying, "We are sorry we hung up on you..." Closing this card and sticking with AMEX.

Please avoid getting this card if you want to live in peace & save some of your money. Poor customer service: Their idea is to keep transferring calls without anyone being accountable. Travel points: Absolute **. I booked my flight using those points using ultimate rewards. Ticket got cancelled before the day of my flight - no communication - till date even after 1.5 months - unable to talk to them. Bonus: Everyone on phone will listen to queries but no one & absolutely no one can help you - except they can transfer calls & probably note it down & drain it in Trash. Thank You Chase! Thank you so much.

Absolute horrible. Booking through these guys is a nightmare. Unacceptable, long wait times and they are clueless on fare conditions and whatnot. I've spoken to multiple people and below are my experiences:

On Dec 22 book 4 ticket in business class, everything is a nightmare, we changed from business class to economy. When I call to see what is happening, it is a call center that not speak English well. They lie to you that they happen to you with a supervisor, they tell you that you should wait 48 to 72 hours to hear the telephone recordings. When the 72 hours pass, the call does not return, you have to call and the person who answers does not know what you are talking about because nothing is documented, the ID # of the employee does not exist, it is not real and they lied to you.

I opened a Chase Freedom card in 2008 and still use it. I’ve enjoyed its benefits – no annual fee, accumulated points on all expenditures, etc. I travel frequently so in 2018 I decided to open a Chase Sapphire card. I was awarded 50,000 points for opening. There is an annual fee, but I felt the card would pay for itself. I booked a trip in October ’18 for my son and I to go on a trip for Spring Break 2019 for four days at a 4-star hotel in Hilton Head, SC. I got a cheaper than ordinary rate for going through Chase and booking early - $289 per night (normally $339 per night). I had back-to-back trips, and was unable to make it the first night at the hotel.

I have been trying to activate my card for 8 weeks. The customer service team are extremely unhelpful, never call back when they say they will and either don't provide information or don't have it fully on-hand so can't give it. Absolutely the worst customer service experience I have in my whole life. Will never use this bank and highly recommend people look elsewhere for their credit card needs.

I just got my Sapphire Preferred card so I can’t give it a thorough review yet. However Chase has been there for me when I was rebuilding my credit, they gave me the Freedom card when nobody else would consider me and provided a low interest auto loan even though my credit was sub par. I had the Amex platinum card and while I was on vacation they blocked it and wouldn’t remove the block until I sent them paperwork I only had at home. I love Chase and I’m sure I’ll be more than happy with my new card!

Tried to deal with a travel issue and was tossed around to at least 5 people (Nathan) and then after 1 hr 30 minutes and finally got to supervisor (Iris) and was disconnected. Very interestingly, she took my phone number in the event we were disconnected and no call back. Clearly it is an offshore call center, but I have never been treated so poorly. We are still on hold for yet another supervisor. I am certain that this is an act of futility. With so many other choices out there, I will be cancelling my Chase Reserve Card. Apparently, they do not get customer service, at all. Never again.

I had a dispute with a merchant who basically ripped me off and stole my money. I filed dispute through Chase. Being a Chase customer for years, I thought they would be on my side and fight the dispute for me especially because I have gone through hell with the merchant trying to get my money back. They filed the dispute and once the merchant fought back with the dispute, they sided with the merchant. I was told I would be able to submit my paperwork and documents for Chase to review and make a decision but I never got that chance. They never let me submit my documents. If you are thinking to get a Chase Sapphire card, I highly advise against it. They will not help you when you really need their help. Customer service will speak to you in a very condescending manner. I am extremely disappointed and wish I never opened this card.

I booked 2 one way airline tickets from Flagstaff, AZ to DFW on the Chase Sapphire website. I realized I was overcharged by $150 per ticket on the Chase site. There is no recourse. I checked the websites of American Airlines and Chase Sapphire today, and the same flight I booked is $500 on Chase and $380 on AA. The customer service reps say Chase does not mark up flights, but the rates are higher on Chase. The travel call center is clearly offshore, and the agents don't care at all about Sapphire customers. This is a card with a $450 annual fee. I will be cancelling my Chase Sapphire card and look for a luxury card with excellent customer service.

I've been a Chase Sapphire Preferred customer for over 5 years and today was the last transaction I will ever make using this card. The customer service is not what it used to be and they will do anything possible to catch you in the small letter and make you pay interest. Thanks but no thanks!

Before completing an online transaction on my Chase Sapphire card, I called Chase Sapphire to make sure that my transaction was protected and I was told that it was and without any caveats. This call was recorded. When I did not receive the tickets I purchased online, I filed a dispute which was denied because the amount that I charged on my card was then transferred to ApplePay. After several additional phone calls and letters, I requested that the customer service representative go back and listen to the call that I made to Chase before the transaction so he could review what I was told. He said that he would listen to it but it would not change the outcome! This was a recorded call as well. Imagine that- it doesn't matter what I asked or what we said, our mind is made up!!! You lose! NOT A COMPANY THAT I HAVE MUCH TRUST IN ANYMORE!

Filed a claim for a damaged LG TV under the Sapphire Reserve damage protection. After 3 months, endless phone calls, requests for more information and pictures, I can not get a response when the claim will be paid. They stink and Chase Sapphire is not Amex.

I had an issue with a provider I paid upfront and never received the product I paid for (pairs of glasses). The provider, didn’t want to refund me so I opened a dispute with my credit card client service. What they did is basically put me on a conference call with the provider and after 5 min of her monologue, the Chase representative said it was over, and her job was done! I barely had time to talk and anyway, if it is just to let the other party talk what is the point, this I tried it myself. If I opened this disputed is actually to try to solve my issue another way. I found it that also unfair. What kind of customer service is that?

Recently, I booked a flight and a rental car, using my Chase Rewards. I was going to Italy. The plane, a United flight, was late arriving at Fiumicino. Then, of course, customs was slow, and baggage was late to the carousel. That made me about 1 hour and 15 minutes late to pick up my rental car, at Avis-Budget in the airport. When I got there, I was told that I had lost my rental, and that I needed to pay more for a car of lesser quality.

Have had this card since 1999, used as our primary card and have had numerous trips using it. Customer service worldwide is great but interest rates are awful, never run a balance on it!!!

Initially I liked the travel service. It was very boutique in style, very customized, very helpful but now it is very ordinary. In fact travel with American Airlines is fine. Customer service personnel are helpful and want to satisfy the customer. And I pay a fee for using their devices to make flight arrangements.

The hotels and flights are mostly teasers as to utilize our lots of restrictions (travel dates) and that is not how I travel. If you are a traveler that has set locations you want to visit and set cities you want to stay in...then chances of availing of flight and hotel deals are slim... If you are a traveler that will take whatever opportunity is provided...then is perfect.

I got the card to try for a year for free to see how I liked it. I ordered the card and they took their sweet time getting it to me so I missed using it on a big ticket item that would have given me triple points. Not wanting to pay interest charges I would prepay some of the balance before the due date. One time I made a payment of 50% of the balance, then after some maneuvering I realized I could afford to pay more off so I went to make a second payment of the same day. It wouldn't allow me to do it. I called customer service and told them what happened and asked if there was a program glitch. She said no.

It's really good but if you don't mind $150 fees, Chase Sapphire Reserve is better than this as they give $300 travel credits back and 3 points for Travel/Dinner for every dollar spent. Compared to Chase preferred $95 annual fee (waived first year), you get 2 points for Travel/Dinner.

I am someone who uses the card and lets the miles pile up without paying much attention. After difficulties trying to use the miles to buy airline tickets, and with the new cost that has been added to the use of miles, I don't expect much anymore. I did, however, use the miles to upgrade to business class on a recent trip to Asia and it would have been a grueling trip if I had had to fly Economy.

Love this card. Easy to transfer airline miles. The customer service is excellent and the bonus alone is worth getting this card. I have 5 credit cards and this is my main card.

Lots of rewards points, easy to use the point and travel points get accumulated faster. Interest rate is not much and gives more points or reward when used for travel on the Chase site.

Airline points required to travel with Chase are about double Citibank AAdvantage. Switched to Citibank because the points required to travel are much lower. Very disappointed.

With this card, you can transfer points to several travel partners for flights, hotels and rental cars. Often it is better to transfer to partners and book directly from them.

I have not used the Chase Credit Card yet, but I would like to try it by any chance, so please let me know how can I apply for it to give my actual experience of it. Thanks.

I have had superior service and courtesy from the Sapphire people, and the perks that came with the card are much appreciated by me as a 15x per year traveler. But I wouldn’t do this care at the interest rate if I didn’t pay it off each month. It’s pretty exorbitant for all those free perks (wink).

Interest rate is way too high and benefit doesn’t outweigh the cost. This was an awesome idea when Amex had the points. Can’t begin to explain how you are ripping people off.

Southwest Rapid Rewards via the Chase Credit Card program are the most generous, excellent earning options via purchases, hotel stays... Sometimes there are even double point promotions with certain vendors. Couldn't be happier with it.

I enjoy using my Chase Freedom credit cards very much. I lost one at the grocery store and it did not take Chase Bank long at all to send me a new credit card. The card I use most often has 7% interest rate so I certainly love that very much.

Chase charges a late fee & interest on the day the payment is due at 12:01 am. That's outrageous. You can call & they reverse the charges because they received your payment that same day. But it shows as a fee was applied to the account. Illegal and unethical.

There should be more airport lounges in the network for priority pass. I have had the credit card for several years and never able to enjoy a participating airport lounge.