Chase Sapphire Preferred Credit Card Reviews

There was fraud on my account. I called and spoke with two people. They were rude, spoke over me, and didn't take any time to listen to what happened. They seemed to be in a big hurry, and kept focusing on a form they wanted to complete. They lost my call, didn't call me back, and I had to call back and start all over with a different person. Overall, it was an aggressive and unpleasant experience.

Booked trip to Italy through Chase as it was the only way to use points. Return trip they accidentally CANCELLED 6 of our tickets. We confirmed flight with them that morning, arrived in Venice airport, and were told we were not booked on that flight. After hours on phone with both United and Chase from the airport, Chase admitted it was their error. We had to stay in a terrible hotel near the Venice airport, leave the next day. There were 7 of us so the hotel was almost 900 euros, transport back and forth, additional meals. After dozens of calls Chase travel has done NOTHING to compensate us for this. I am cancelling all of my Chase accounts (many plus credit cards) if they do not make this right. This has been the biggest travel hassle. DO NOT USE THIS CARD. DO NOT BOOK TRAVEL THROUGH CHASE.

I purchased a wedding dress from June bridal and used my Chase Sapphire card. I got the dress, it didn’t really look like what I ordered but I tried it on because I had my heart set on this and it was my first option. It didn’t fit so I reached out to the retailer per their policy of needing to do so within 14 days of receipt. They took 5 days to get back to me and they still didn’t give me the return form and a shipping address to send the dress, just said it would be a cost to me to send it back to China.

Sapphire Preferred has a nice sign up bonus, and I have taken full advantage of the 15K referral bonus. I got the first Sapphire card in our family. I then referred my wife, who then referred our oldest daughter, who then referred our youngest daughter, who then referred her boyfriend. So just for referring our immediate family members, we earned 60K in referral bonuses. Since additional cards are free, we can effectively combine all of our CUR points.

The last three times I've tried to book a hotel using my Chase points, the booking site will not find ANY hotel. Numerous calls to the booking help line in the Philippines is a frustrating experience and waste of time. For example, today tried to book a hotel in Canton OH, site would only list hotels in Acron OH, even though 58 different hotels in Canton were listed on Expedia. Called support, they could only pull up Acron hotels as well. Ended up booking with the Hyatt Place hotel in Canton directly. Of course, I could not use my Chase points, which is the only reason I have the card.

After I purchased the credit card, I spent over $8000 in the first month that I received it. The problem was the airline did not process my payment until six months later now I’m trying to figure out. How is this My fault? The deal was if I spend up to $4000 in three months, I would get 60,000 points. I have yet to receive it. They denied me three times. This is not worth it. Don’t do it/don’t do it/don’t do it.

If you are consider obtaining a Chase Sapphire Credit Card, please do not. I purchased a Chase Sapphire Credit Card for the travel benefits. If I could rate Chase Travel negative stars, I would as I have had one of the absolute worst customer service experience possible with them. After saving up a large number of points, four months ago I purchased an airline flight for my four person family over the winter holiday season. I paid a premium to travel at the times and on the dates I selected.

I have been using the Chase Sapphire Preferred and IHG Reward cards for a few years now and I'm cancelling both today despite taking a hit in the credit score. I had to make a total of 8 phone calls over the course of 3.5 months to get two airplane tickets canceled and refunded. The refund for the second ticket is still not done. These people WON'T do anything until you call and remind them of their job. Every time I called, someone always "forgot" to do something the last time. Also if you need to switch flights (happened to me TWICE), their prices are ALWAYS $100-$200 higher than the prices you see on Google Flights. Complete rip-off and sub-standard customer service.

I recently decided to move my banking from Bank of America to Chase due to a bad customer service experience with BOA. I opened 5 Sapphire accounts at a branch near me (for myself and my children), funded the accounts and set up all my payees, e-bills, auto-pay, etc. Everything seemed to work just fine. Shortly after that, I started receiving multiple calls and alerts from Chase Fraud Department, for regular payments and transfers that I made from my new accounts. This was annoying but I guess it had to do with the fact that the account was new, and I verified each transaction over the phone. Then, within a week, my son received an alert on his Chase app saying that his account was locked and that all accounts would be closed soon. Interestingly, I did not receive any alerts and my account continued to be accessible and unrestricted. His account was locked and inaccessible.

I had booked a few tickets to Miami in Jan for April. Go to get on and 5 out of the 6 tickets were good. My Girlfriend who had never flown in her life before happened to be the ticket that didn't work. Called Chase Travel and after 2 hours and missed flight they told me to just buy new flights for me and her. They said they would refund me the tickets and give me 7,500 points for the inconvenience. That was a lie one. I sent all required information and was never refunded until I called back. And when I called back they said they could not honor the 7,500 points. Horrible experience and will never use their service again. Traveling is already stressful enough. Don't need added stress by using chase travel as a middleman that will mess up your order and then not stand by their word.

I’ve been a loyal Chase cc customer since college. Have the Reserve card (their most prestigious for travel with highest annual fee). Over the past year, they’ve messed up so many times with my travel and with cc holders I know. Eg. Multiple times where flight was booked with chase but chase didn’t actually book with the airline. Wrong name on ticket. Lost airline credits/records. Mess ups and overpayment due to language issues on the agent's side. Amex has 10x better service so if this continues I can’t justify the perks with wanting to throw my phone out the window every time I book with chase travel. They’ve become the absolute worst travel agency. Expect anything other than booking a new reservation to take a couple hours of your time.

I canceled a flight that I booked back in December through the Chase Loyalty card program and wanted to use the credit to rebook a flight two months later. When I logged on to view my canceled flights there was no information listed on my profile. I then called customer service to rebook. They told me that they were only able to rebook my flight via phone. So then I was on the phone for two hours waiting for the agent to confirm the flight. She was unable to confirm the flight so she transferred me to the operations team and while waiting the call was dropped.

Paid 95 dollar fee to have this card for travel benefits upfront. Credit cards are free for the first year but not this one. The travel sector is absolutely useless as is outside to the Philippines and these people do not understand English and cannot handle the smallest problem with a booking. The Chase credit card company claims no responsibility for the poor service with the Chase travel branch. I have only wasted my money and time. I'm and I do not recommend this credit card to anyone! Get an American Airlines card or a United Airlines card instead.

Do not use the Chase Sapphire Preferred credit card for any online purchase. If you use their card to order from any online merchant & nothing arrived you are still responsible for the purchase. Read the company's fine print agreement. Have documentation from their dispute department. Use Discover or Barclays credit card. Be safe. Raymond

My family’s original flight To Orlando Disneyland was canceled due to Covid. We had a credit of $2000. I went to rebook the flights to Orlando a year later with the credit. The prices that Chase rewards were quoting on the phone were more than double the price that was on the Chase travel rewards website. I decided to try going to Orlando through another airport. 12 calls later with over seven hours of phone time trying to rebook Orlando flight. Finally a rep called saying he booked the flight to Orlando for my family. I get the email about an hour later and the agent booked my family to Chicago instead. Very frustrating.

Chase Blue Sapphire is the WORST. I tried to correct an error through their Travel Dept. I spent 9 hours overall with their overseas call center and all they told me to do was call the airlines and have them change it. When I contacted Chase's claims center and filed a claim that Chase should have to pay the $50 in change fees from the airline, they completely misunderstood. They wanted to cancel to cancel the charge to the airline. Then they wanted to make me go back to the Travel Dept. for the claim instead. Don't waste your valuable time with them. Go somewhere else, anywhere else.

I've had the Chase Preferred Card for numerous years and was always impressed with their Travel Service Department. Prompt courteous service. They've changed their service. It's now run by Expedia and service has plummeted. First, it's nearly impossible to find a phone number even when the instructions are to call them. Trips aren't showing up in my account, I have a flight credit was told "it won't show in your account but just call us", etc. It took me 3 calls, after I finally found the number, and over 1.5 hours to simply cancel a flight. Our extended family has 6 Chase Preferred Cards and we are all contemplating not renewing because of repeated poor service. It's really too bad; it use to be great.

My husband and I are loyal Chase customers. I spent around 4 hours with Chase Travel supervisors on the phone so they can fix an error in my flight booking that their representative made. Other than an apology I was not offered any compensation for the inconvenience that they caused me. I am extremely disappointed by the service I was provided by Chase Travel representatives. I will definitely not use your traveling service ever again!

I have the Chase Sapphire Preferred. Great card with great sign-on bonus. The sapphire preferred's point go to the ultimate rewards program is compatible with many other partners to allow you to use your points for not only travel but many other shopping experiences. Highly recommend.

Chase offers some great benefits, the Sapphire preferred card is great for international users with no conversion fees. New card for your family members comes with a one time fee. Some really good options to suit your needs. Customer care is the best and there's always someone to answer your queries in very few button clicks.

I do have the Sapphire card. That card is targeted to people with credit score above average. Unfortunately Chase service during the COVID pandemics is very difficult to reach. To make things worse, we are among few who DO travel and specially during the pandemics we may need customer service more frequently.

I like Chase Ultimate Rewards for the transfers to airline partners, and the “pay yourself back” for dining and groceries. So why the one-star review? I used their “Chase Travel” (powered by Expedia) for two recent trips. Their agents are untrained and sadly incompetent to do even the smallest task. Anything they touch turns to crap. Be prepared to be kept on hold while they check with a supervisor for EVERY issue. So many mistakes. Your chats and phone calls will be disconnected and you’ll have to start over. Over and over. Aggravating.

Worst credit card I ever own. Stay away from it. I never managed to redeem the points. I lost at least 150K points. On the phone with them for hours and never resolved. I eventually give up. Stay away from this if you don't need frustration.

You’re better off booking directly with the airline. They refuse to work with you when your flight is cancelled due to COVID-19. The airline was offering a deal and Chase said it’s not part of the policy so they could do not it.

Do not use Chase travel to book your flights, they are a travel Agency that do not fight for your rights and protect the customer. Due to the Coronavirus the airlines are working with the customers to waive fees and allow rebooking. Chase Travel are not waiving any fees to rebook, they are not taking the consideration that the airlines are taking. The point is it’s better to book directly with the airlines and avoid dealing with a company that do not care about the customers in difficult times. I have been calling for hours and left on hold and be hanged. Sent emails and messages even spoke with a person that promised to call me back and resolved the issue and never did. Please avoid a headache and do not do business with them.

I used travel points to book my trip on American Airlines. I selected the upgrade feature to move from "Basic Economy" to "Main cabin Economy." This was a higher fee and allows full mileage with the airline and seat selection. Once booked and points plus money paid, American Airlines only has me down for "Basic Economy" per my email acknowledgement from them. When I called to straighten this out I spent over an hour on the phone getting the run around from Chase where they conveniently don't see any record of me making this upgrade. My receipt after booking also doesn't show that I selected an upgrade, just the cost and flight information. No distinction on the taxes and "fees". So if you book airfare with them using points, expect to get ripped off. I'm out a lot of money paying for the upgraded economy. They will now spend the next 3 days researching my case and get back to me. I'll come back and edit this if they do make it right.

After 10 years with my Chase Sapphire Preferred card, I finally had to make a claim for a television I purchased with that card under Chase's warranty "protection." The third party company that handles these claims for Chase resorts to every cheap trick to keep from processing and paying your claim. First they denied receiving my claim, and when they were called out on that dishonesty, they demanded I produce the original receipt, even though I provided a duplicate receipt from Best Buy. When I escalated that issue, they dropped that demand, and then refused to accept the warranty info that I forwarded to them from the TV manufacturer, requiring instead that I provide them with the 140 page user manual.

This card claims to be a travel card that has travel insurance that will allow for reimbursement under multiple different scenarios. Unfortunately they do not honor their own terms and conditions. They did not honor them for our scenario, which clearly falls within the terms and conditions and I would not expect them to honor it for yours. Additionally, their customer service is horrendous. I would highly recommend against getting a Chase credit card of any kind.

In my experience, adding an infant to travel should have been a relatively simple process. Instead, I was faced with 8+ hours (so far) of being told back and forth between the airline and Chase travel that the other should be adding my son onto the ticket. Each time I spoke with someone they had different information. They cannot help, much less provide the customer service (or anything else) to make this up. I can't say ENOUGH that I will never use them for international travel EVER again. Perhaps not travel at all. COMPLETE NIGHTMARE!!

My husband and I booked international flights through Chase Travel, which I will not be doing again. One leg of the flight got cancelled, so we had to work with Chase Travel to get on another flight. I was told that because Japan Air cancelled the flight, they will reimburse us for another hotel night because the flight wouldn't be leaving until the following morning. When I called Japan Air, they told me that they do not reimburse people for a hotel. I then called Chase back, and after about 3 hours on the phone, they said they would reimburse me for the night at a hotel. I was advised to call back again with my hotel information. I called the 4th time and had to explain my story. The woman told me that they did not have any record of a supervisor approving reimbursement for a night in a hotel. This woman then submitted a complaint to upper management, which was all she could do.