Total Defense Reviews

I have Total Defense Unlimited which I originally purchased from BrandsMart. So far I have been very happy with your product. I like that I am able to easily run scans at will, and that I am protected against viruses when I search the web. I am also very satisfied with the level of Support I received when calling Total Defense.

I am a Mediacom customer and found out this week that I was able to use your security system free. I tried yesterday to download your system, but had difficulty. I called this morning and Gary was the tech that helped me. He was amazing. It took several tries for him to do the installation, not because of his fault, but because of my computer. Again, he did a wonderful job. You've got a great asset with him. Thank you Gary for all your help.

I was very well pleased with the service provided by Mr. Nicholas **. He was very professional, very patience, and very concerned about my situation. The process to correct the problem took a long time, but Mr. ** continued working until the problem was solved.

Daniel was very professional and polite. He was able to assist myself and my husband through a bad experience over the phone to get a virus and malware from 2 machines... both over the phone. I would recommend his help to any customers you may have, that need help.

Security problems - I was receiving phone calls telling me my system was being compromised. Dan was very pleasant and understanding of my problem and took the time to help me. I'm 76 yrs and not very understanding of computers. Thank you Dan.

I really liked the attention of the rep, was very friendly, was able to help me with everything I needed help with. He answered every of my question. I'm very pleased with his work. He was able to establish a remote connection to be able to install my Total Defense. Thank you.

I have enjoyed using Total Defense PC Tune-Up. I have used it regularly for a few years. I always felt my computer is working smoothly and have not experienced crashes since using the product. I recently called to have it installed on a new computer and the technician was helpful, found my account, and installed Tune-Up for me quickly.

For a week I had been trying to install the Total Defense Unlimited software on our brand new laptop. I had tried over 10 times with the same error coming up every time. I called the customer service line and received Lori who was extremely helpful and got the software installed without a hitch. I had been extremely frustrated with my experience, but Lori was understanding and willing to walk me through the steps to get this problem resolved.

I brought a Total Defense Security suite for my Computer. I had a problem and when I called support and Email the team they took care of my problem thanks to Daniel ** customer Support specialist. With Total Defense Security suite I feel secure and confident using the internet. My equipment is also safe.

Program protects your computer from all the problems the makers claim to protect the computer from. When I've called for assistance they were able to provide help in short order to get the program up and running. As far as I can tell Total Defense is worthwhile to apply to your device.

I'm very satisfied with the service. I called with an error message on my machine and technical support was able to help me and fix the issue. It only took a couple of minutes and the representative was remoted in my PC and immediately helped me. Good on all counts - thank you.

I called Total Defense when having difficulty installing Total Defense. I spoke to Gary ** and he was professional and extremely helpful. I would recommend Total Defense to all my friends and family. Thank you for your great customer service.

I purchased my Unlimited from PC Richards and tried to install it on my PC. I am not very good with the computer so when I started having problems I called Total Defense for some help. Gary logged into my computer and was able to install the software quickly and was very polite and patient. I was very happy with the support I received.

I'm a Mediacom customer and called in with a computer problem. Gary resolved a problem with my computer in a timely manner. Gary was professional, pleasant, and very helpful. It was a pleasure having him assist me. Thanks Gary!!

My total experience with Gary ** has been exceptional. He conducted himself in a professional, courteous and knowledgeable manner. He was fully aware of my problems and proceeded to correct them and restored my defense system. Gary was most patient with me and I had the utmost confidence in him that I was in the best hands to address my situation. He is to be commended on a job well done.

I am a new Total Defense customer. I purchased my software from BrandsMart. Thank you so much for the great support your tech Gary provided me. He was able to uninstall the McAfee and install my Premium product on my pc. Very impressed with the level of support provided.

I bought your product from Aaron Rents and was having trouble installing it. I called and Gary was very helpful. He did not make me wait on hold and returned the calls in a timely manner. I would definitely recommend your product to my friends and family. Gary was also very helpful in showing me how to use the program.

I am a Total Defense customer. I received the "Fix now" message on my av screen, but every time I click the fix now, it would fail. I called your support number and spoke to Gary. He was very nice and helpful, and he was able to connect to my PC and reinstall my av software. Now everything is fixed and I am protected. Thank you Total Defense for having great support people like Gary.

I am a MediaCom customer. I tried to install Total Defense a couple of times, but I kept getting an error message. I called Total Defense and Gary was able to connect to my PC and install your product quickly and now I am fully protected. Thanks to Gary and his great customer service skills. He was a pleasure to talk to.

Thank you very much Gray. I got my TD from Aaron's for my computer. Gray was very nice and friendly. Gray helped me with the download of my TD, cause I got a blank page when I tried. I will tell all my friends about TD. Gray was so very helpful. I will use TD again when I need it. Thank you.

I Had Problems Getting it installed on my Laptop, kept telling me it was successful, but then wouldn't run properly. Today I called tech support and reach Gary. Gary was very helpful and able to locate and repair the issues, all while keeping me up to date as to what he was doing. I felt at ease and knew he would be able to resolve my issue from our first few words. Gary is a compliment to Total Defense in general, it's great when you get someone who is very knowledgeable and confident. Many thanks Gary and Total Defense for the great service!! I hope to reach Gary again if I ever need tech support!

Daniel was very nice and explained everything to me. He took care of the installation very fast and I didn't have to talk to a computer operator or repeat myself. Thank you for your time Daniel. I appreciate your kindness and you taking your job with pride and being so nice.

I am a Mediacom customer. I tried to install Total Defense by myself and had issues. I called Mediacom. They told me they do not take care of these issues that I needed to call total defense. So I did and talked to Gary then Nik then Gary again and Gary had to remotely fix me up. He did a great job. Thank you.

My name is Tammy **. I purchased a computer from Conn's and I also purchased the Total Defense Security package and I called Total Defense customer service and the representative I spoke with was name Gary. He was very helpful, very patient and all around just good customer service. He help me install my computer and tablet and smartphones. I would recommend anyone that wanted security for their computers, phones and tablets to purchase the Home Defense Security package.

I called Total Defense because I received the pop-up scam on my pc. Gary was so helpful. He explained what the scam was and took care of the problem for me. He also discovered that the Total Defense product I purchased from Aaron's had never been installed. He installed the software for me and made sure I was protected. I would highly recommend Total Defense!

I rented a pc from Aaron's and I needed help loading my anti virus, I called the phone number for Total Defense and Gary helped me with the download. Gary was a very nice man who I was able to understand him and he was very helpful!

I am a Total Defense customer. I wanted to install it on my grandson's computer but I was having a problem accessing my account. I was becoming increasingly frustrated so I called your support team. Your tech Gary took care of everything for me. He was very professional and installed the software for me. I am a very satisfied customer with the level of support I received.

I purchased Total Defense Premium from BrandsMart. When I tried to install it, I received an error message that my account could not be created and to contact technical support. I call support and Gary was able to remote into my pc and install the software and also create my total defense account. Great service!

My experience with your representative Gary was very result oriented. He was helpful, knowledgeable, personable and willing to listen and answer questions. I certainly will recommend your entity to my friends, I want to say thank you very much. Total Defense has been very helpful with keeping my PC safe from viruses and malware. I will continue to be a loyal customer.

I originally purchased my Total Defense from PC Richards. I called to have it installed on a second computer. Your support tech Gary was excellent. He was very polite and patient with me. In no time he installed my software on my computer. I would highly recommend Total Defense to friends and family.

Gary was very efficient and precise with helping me. I hope all your workers is professional like him. My husband and I brought the computer from Conns for Christmas, thanks Gary ** for your support and I wish you a Happy New Year to you and family!!!

I am an Aarons customer. I have been very happy with Total Defense. Every time I call the Customer Support team they are able to resolve my problem quickly. Gary was very helpful with installing my Premium subscription on a second device. I would highly recommend Total Defense.

Representative Gary **, who helped with a my Unlimited Internet Security (Total Defense) purchased from Conn's. We purchased this software in December and have been trying to install it for weeks, with no luck. I reached out via email, but still no luck. One call to Gary and eureka!! Done! Thank you Gary for your professionalism and expert assistance.

I reached out to customer service and was connected to Gary to help with installing Total Defense on my PC. Gary was super helpful and I think I may have spent a total of 5 minutes on the phone and he took control of the problem and fixed it with zero hassle on my end. I had a great experience resolving the issue and feel that I would reach out again without hesitation.

Gary was great in getting my anti-virus installed. I tried to do it on my computer and got a failure message, advising me to call tech support. I'm glad I got Gary as my support person. He eventually took control of my computer, found the problem and eventually brought 'protection' to my computer. Best part was that he was patient with me. This is my first MAC experience so I wasn't very helpful maneuvering the software or hardware. That wasn't a problem for him and he continued to be patient and pleasant. I would definitely recommend Total Defense.

Just a quick note to let you know what a great experience I had with your very helpful technician "Gary". Needed to uninstall old software and replace. Gary took the time needed and explained everything very clearly. Would recommend to others. Thank you.

I would recommend Total Defense to family and friends. Technician are very polite and very helpful and accurate. I am very pleased how much I was helped with getting my laptop in order. The technician did a very good job in helping me set this up.

Excellent Service! I bought my Total Defense at BrandsMart and I called to be helped with the installation on my internet security. I was satisfied with the service and I would recommend this service to friends and family members. Thank you for helping me with my installation.

The service was excellent, very professional. Was very easy to communicate with the representative. Was very polite as well. I bought my subscription through their website and I'm happy with the service. I would like to recommend Total Defense to my friends.

I purchased my Total Defense from Aaron's. Thank you so much for your awesome support! Gary was great. He was able to uninstall the McAfee and install my premium software on my pc. So far very impressed with Total Defense and the support provided by Gary.

The experience I have had was great, and getting in touch with Gary he went right to work on my computer and installed Total Defense with no problems at all, and I really could not appreciate his work more. Having him install Total Defense on my computer has brought me peace of mind big time, thank you guys for being there for me, and you guys being a US based company is awesome too.

My experience with Total Defense customer care representative Dan ** was excellent. He was very helpful in getting my Total Defense program downloaded and with other issues with my computer. I would highly recommend this program and the customer care help. Thank You!

I purchased my Total Defense from Aaron's and I called Total Defense to have my internet security installed. They were very helpful with my installation. and I will stay with Total Defense. I want to thank Carlos with my installation and I would recommend this service to my friends and family. Thank you!

The service was relatively quick and easy. Gary was very helpful and cordial. The product was purchased at Abt in Glenview Illinois. I didn't have to do anything myself. It was taken care of by Gary and I like that a lot. Quick, easy and pleasant. Excellent job.

Excellent service. Gary did just about everything for me. I purchased from PC Richard. Top notch installer. Very happy with the service that I received today. Whenever I call Total Defense, I know that I will be taken care of for all my needs.

I am a Mediacom cable internet customer and I spoke and worked with Gary today. He was very helpful, I had some trouble with the website to start but he very kindly took control of the computer and installed and activate the Total Defense suite and explained a little about it. He was very professional and helped answer all my questions. I give him a 10/10 for his help.

Dan was very patient and thorough in explaining product differences. He also reviewed my account and ensured renewal went through. Dan had me set up a session and assisted me with my first back up of my files. Great job.

I'm very happy with the service. I called to have my Total Defense installed in less than 15 minutes and it was installed. I purchased my Total Defense from P.C. Richard and Son to protect my computer and I'm very pleased on how the installation was done. Thank you.

I bought my Total Defense from Conn's and I called to have installed in my computer for protection. The gentlemen was an excellent person, knew what he was doing when he was in my computer. I'm very happy with the service. I wish to continue with the service for the following years. Thank you!

I purchased my computer and Total Defense from Conn's in Austin, Texas this month and tried to install the Total Defense myself and had problems finding where to input my activation code. Called customer service and had Gary help me. He did an excellent job and even did everything for me. 100% satisfied with service! Thanks to Gary!

I purchased my Total Defense at Conn's. I called for technical support and got Gary at the other end. Gary had the patience and very knowledgeable on this product. He helped with the installation on this product unto my computer. Great job. I would recommend this product to my friends and family. Thank you.

I would to thank Carlos for all his help with installing the Total Defense software on my computer. He took total control of my computer and installed it within 10 mins. I'm going to recommend this software to all my friends and family members. I purchase this software from Conn's. Thanks again to Carlos job well done.

I originally purchased Total Defense Premium protection from Aaron's in October. I tried to install it on a second PC and received an error. Your tech Gary helped install my software. He was very nice and had it installed quickly. Thank you so much for having great support!

The customer service by Nicholas provided me was very professional and resolved all my issues. I am happy to have purchased this product from Conn's retail. I'm happy with my purchase and would recommend to a friend. Thanks for the service.

I bought my PC from BrandsMart and I was offered a protection for my computer and I was having difficulties installing my software and I call Total Defense and Mr. ** helped me with installation of my software to keep my computer protected. I'm very satisfied with the service and I will recommend this service to my friends.

I have not been able to download Total Defense on my laptop since I started receiving Mediacom Wi-Fi internet in June. Daniel called me immediately upon receiving my email information and was able to walk me through getting him connected to my laptop and was able to download your security protection onto my laptop! Daniel even fixed a problem I was having with Internet Explorer! I feel so much safer now and I am so thankful for his help!!!

The representative helped me with my issue. He was professional. He only took less than 20 min to install the antivirus. Thank you and I would recommend this to a friend. I look forward in renewing my account every year. My laptop runs great. Thanks to the Total Defense.

I bought Total Defense at PC Richard and Sons. Carlos was very helpful, help me with the installation of my total defense security on my computer. I would recommend this service to my friends a 100%. The best part of it is that they have people that speaks Spanish and are willing to help no matter what.

Gary the tech that help me was a voice of excellence. He was very knowledgeable of Total Defense and he explain what he was going to do. I was able to follow him as he download the program. He also help me complete my rebate information. A five star is given to this tech.

I bought my Total Defense from the internet and was having problem with installing on one of my computers and Carlos was a very nice person and knew everything need to do with the installation of my Total Defense. I'm very happy with his work. I would recommend Total Defense to my friend and family.

I received my computer and Unlimited virus software from Conns. I called Total Defense for assistance with the install. I spoke to Gary, who connected to my computer and installed my virus software for me. He was very nice and had it installed in no time. Excellent support!

I recently upgraded from Windows Vista to a new computer with Windows 10. Daniel ** set up my Total Defense program for me and was very helpful. I have not tried it yet but hope it will work great. In the past, I was happy with Total Defense on Windows Vista.

I purchased the Total Defense Unlimited product from Conn's. I had a great experience with installing the product with Lori **. I would recommend your product to anyone and hopefully they will get Lori on the phone. She was a joy and pleasant to talk to during activation.

Total Defense has great customer service. I purchased my unlimited software from Conns. You support person Gary assisted me with installing it. He was very helpful and polite, and told me I can ask for him if I need to call for support in the future.

My PC was purchased from P.C. Richards. My experience with the Total Defense Technical Support Service was fantastic. I give the Company a 5 Star. I was very pleased with your Service Technician Gary **. He was very professional in every aspect, courteous, pleasant, very patient and helpful, all my questions were answered. I give him a 5 STAR PLUS. I would Highly recommend Total Defense to a family member or friend.

Total Defense Install - It went really thanks to Gary. He was very helpful in helping me to set up the Total Defense for me and I will recommend my friends to you guys... If I have any question I would be gladly get in contact with guys. Thanks for the help again.

I purchased the item from P.C. Richard. I had a problem installing the Total Defense Security. I contacted Total Defense Security, Customer Service and I was connected with "Carlos". He was extremely helpful and polite. I would recommend your company to my friends.

Excellent service, the representative was very knowledgeable and know everything he was doing, resolving every issue until my Total Defense was install. I was very happy with service, I will totally recommend Total Defense to my friends. Thank you Carlos for your help.

Hello, I bought Total Defense at Conns and I believe it a great product for the protection of my computer. I called Total Defense customer support and Carlos helped me with the installation of my Total Defense. I would highly recommend total defense to my friends and my family. Thank you so much for everything! Have a great day!

I bought my Total Defense security at BrandsMart and I didn't know how to install it. I called customer support and they guided me step by step on how to install my defense. I highly recommend this service to my family and friends. I want to thank Carlos for his excellent customer service.

Hello I am an Aaron's customer. Thank you so much for your wonderful support! Gary was great. He was able to install my premium software on my pc so that I am fully protected. I had McAfee before and was never happy with the product or support. So far very impressed with Total Defense.

The customer Service rep was very helpful, and knew right away what my problem was. He completed the work in a timely manner. We will continue to have Total Defense as our Security system for a long time. Thank you very much.

I contacted support because I discovered that my antivirus program had not done a scan since 2nd quarter 2016 or earlier. I went to the TD website and verified that my subscription was current thru Mar 2018; so I realized that I had failed to understand (or read) info that would tell me to install a new software version. I did not recall the need to install a new version, but could not be certain that I missed the notice.

Mr. ** was very helpful, the gentleman installed for me Total Defense computer security, I didn't know how to do it. Please give the gentleman a pay raise for his patience, cooperation, assistance and excellent customer service. Thank you Carlos.

Very happy with result. No pressure. Also help helpful, knowledgeable, encouraging. Very happy with result. Can't say enough about help. Used TeamViewer to make it easier for me to understand process. Also gave me code for my cellphone. Thanks.

Impressed with your security program. Will be able at a later time to provide a more in-depth resolve to your programs. Your agent that installed the program on my computer was very knowledgeable, friendly and thorough. I really appreciate knowing all tech help is located in the USA. That alone is comforting to me.

I got excellence service and extreme respect and dedication from Mr **. I greatly appreciate the time spent and the explanation giving, and made me feel comfortable. He is an excellent and valuable member of your community. I will highly recommend your organization to my friends.

Gary was knowledgeable, friendly and professional. He fixed my issues quickly by taking remote control of my computers. I appreciate his help. I had renewed my account by phone and waited ten days before installing. He knew exactly what to do.

I am a new Total Defense customer. I purchased my software from Conns. I am very impressed with the support I received. I was trying to install my software and having no luck. I called in and Gary was able to remove McAfee and install my Unlimited software for me. What great service!

Upon answering my call Gary was very helpful and went right into helping me fix the issue. He stayed with me through the process and when he put me hold Gary made sure he would check back with me so that I would feel comfortable knowing he was still there.

Dan was professional, easily understood, prompt and handled my questions and download perfectly. He walked me through the process of handing over computer to him and explained what would happen. I would recommend Dan and Total Defense software to anyone.

Today I called Mediacom and talked to one of your techs. His name is Gary and he was very polite, courteous, helpful, patient, knowledgeable. Gary installed Total Defense, via TeamViewer. Thanks to GARY I am all setup with total defense. My wife and I really LIKE Mediacom TV, INTERNET, TELEPHONE. EVERY ONE THAT I HAVE TALKED TO WERE VERY NICE, HELPFUL, PATIENT, KNOWLEDGEABLE.

The product is great. I made a great decision in buying this. I just wish what I paid it was more than year that I am protected. I would definitely recommend this product to my friends. I will renew for sure. My son just put the protection on his laptop and cell phone. I will also download it my phone and husband. that way the whole family will protected.

Total Defense is the best antivirus software. I recommend it to everyone. It is the fastest and most reliable antivirus software available. My latest purchase from Aaron's was Premium. Gary was awesome installing my software. I will continue to use Total Defense!

Very satisfied with tech.. He did a great job with helping me and answered all of my questions. Very kind and nice. I am not the smartest with computers and he got into my system and set up my protection software for me and I really appreciate it.

I called Total Defense to have my anti-virus installed on my other computer. And Gary helped me solved my issue by putting the anti-virus on my computer. His experience was helpful, he had me up and running in no time. I would recommend this to everyone. Thank You Gary.

I've had no problems with my Total Defense. It's awesome. Also not a long wait when I had to talk to someone. She knew exactly what was wrong and it was fixed under 10 mins... The program doesn't ask for much. It will scan twice a week and let me know what's wrong and that it's all good.

I purchased my Total Defense from PC Richards. I had to have the hard drive on my laptop replaced. I received my laptop back and I called to have my Total Defense Premium installed. Your Technician Gary was excellent. He was very polite and patient with me. In no time he installed my software. What a great experience!

While playing my morning game of Solitare, a voice came on my computer informing me that a pornographic website was trying to download my personal and credit card information, and would shut down my computer if I did not call a particular phone number. I shut down my computer and called TD Tech Support instead. Your Tech Specialist, Daniel, took care of the problem right away. He was VERY helpful and professional. I enjoyed dealing with Daniel!

I had a problem downloading my renewed subscription. It said it was loaded but the Total Defense icon was not on the desktop. I had also purchased a 3 yr renewal without realizing my 2 year was already set for auto renewal so I had 2 subscriptions and 2 charges, Daniel set my mind at ease with his professional expertise and refunded the 2 year charge and discovered the 3 yr subscription had not downloaded after all. He cleaned up my PC to make sure there wasn't a subscription hiding and was successful in downloading my 3 yr subscription for me. I really appreciate his help as I am not computer savvy! Thank You Daniel.

A++++, it is working super well. They gave me a rebate, and I have three computers connected with it. It scans my computer to check it for virus, It tells me if it found something and until now, my experience is magnificent and my computer is working fast.

Outstanding experience!! I am personally very limited in the use of computers. Daniel ** was very helpful and was able to remotely reconnect my defense program. He was courteous and understanding of my concerns. He's an asset to the company. Thank you.

I purchased my Premium software from Aaron's. I tried to install it and received an error message. I called support for help and spoke to Gary. He was very helpful and installed my software for me. So far I am very impressed with the level and quality of support.

I called for tech support and your rep was awesome. I will continue the service and recommend based on this experience. Completely satisfied with this experience. The rep made me feel as my business was appreciated. Best experience of service I can recall. Thank you!

I called Total Defense and spoke with Lori. I need some help to find out about a malware detection. Lori walked me through how to check and see if it was fixed. Which it was. Lori was very knowledgeable and understandable. Lori is a asset to you company. I appreciate her help.

The technician was very courteous and helpful with the purchase and installation of T D security Center. I had several programs. First was the T D Security Center and the second was the PC tuneup, he recommended that I combine the two giving me only one expiration date to contend with.

Great customer service. Worked with Daniel who was very knowledgeable and helpful. I would recommend this to anyone because of the great customer service. Thank you so much for the help that you gave me with the trouble I was having.

I have Total Defense Unlimited which I originally purchased from P.C. Richard. Lately I have been unable to run the PC performance. The scan will run, but when I click on the tune-up, nothing happens. Gary was able to log in to my computer and reinstall my product. Now my PC performance is working again. I am very happy with the level of support I have received.

Daniel was very helpful and patient when describing how to discontinue Malware from appearing on my computer while I am working on the internet. He explained what was happening clearly and step by step how to remove the extensions in Google Chrome.

Your technician, Gary, made downloading my anti-virus software both painless and totally efficient. He was informative, patient, and completely knowledgeable. I was also impressed that he took the time to answer each one of my questions thoroughly and understandably. This was most important as I am not the most tech savvy! I am totally pleased with my first experience with Total Defense Support.

I purchased Unlimited from PC Richard and tried to install it on my PC. It started to complain about McAfee and that it needed to be uninstalled. I called Total Defense for some help. Gary logged into my computer and removed McAfee and installed my software for me. I am very happy with the support I received.

We thought this computer did not have virus protection as a subscriber to Mediacom. I called the technical support number for Total Defense and Lori ** did an excellent job checking for this and updating. This was an enjoyable experience!

I am a Mediacom customer. I have been trying to download and install Total Defense for a while now, but I keep getting error messages. I called Total Defense and Gary was able to connect to my PC and install your product quickly and now I am fully protected.

I was trying to do my annual renewal but found out that the guy who had worked on my laptop had removed my Total Defense and had installed other crap! So I called Total Defense tech support. Gary was a genius!! He took control of my laptop and got my anti-virus reinstalled and the other crap removed! Thank you!!

The agent was very knowledgeable and very helpful and patient. He knew exactly what to do as soon as I started explaining myself. Please give this guy a raise, because if you don't someone else will. I do not take good service for granted. I will recommend this service to my family and friends because of this agent.

I am a new Total Defense customer. I purchased my software from Aarons. So far I am very impressed with the support I have received. Gary was able to remote into my PC and install my software very quickly and efficiently. I would recommend Total Defense to my friends and family.

Gary was terrific. When I wrote in chat for help I was freaking out because I got a quarantee, viruses, infections warning. Never happened before. So Gary wrote back to give him my phone number and he started with the remote feature. I said, "Go for it, you can fix it." "Yes, I can." Wow what a peaceful feeling. He did the removals, he updated scanning dates for me, two weeks interval. He got rid of a bad website on my homepage. He got me a Google home page with my icons. He explained all the steps he was going to take and the results. He removed some bad unwanted "apps" for me. I am with a company internet service called Mediacom. They said you were there for their customers and is free service included. Wow I am so grateful for that from Mediacom and I am so grateful for your Gary ** of Total Defense. Thank you so much.

I'm very impressed I can talk to someone in U.S.A. that understands. :) I was helped with new install on my gaming pc, my old antivirus TOTALAV just decided to not work after they did an update to it, and since they had no means to talk with them other than email the issue never got resolved. They kept saying I had another antivirus on my machine. Your tech never found one lol cause I did not have another one on it. But I'm glad to have your product now. Looking forward to seeing how it does. Thank you very much.

I was so relieved to finally have help with antivirus. Was helped through it with much patience! Thanks to the guy that took over what I would not of been able to do. Thanks!!! You were great for me after all day. All the others were very nice also. You bet I would recommend to anyone.

I've had coverage on three computers for years. Would not think of having anything else! They are great. If you have trouble, they are right there to walk you thru the setup or anything else you need. The price is very reasonable for the protection. You are notified each year when you need to renew, so there are NO WORRIES!

My phone consultor Gary was such a great guy. Good personality, very pleasant and was will to assist me with my problem. He was an excellent listening and that count in resolving the problem. If ever need assistant again I would ask for Gary and would like him only.

I have been very happy with Total Defense. Every time I call the Customer Support team they are able to resolve my problem quickly and efficiently. Gary was very helpful with reinstalling my Unlimited subscription and taking care of the "Fix Now" problem.

Pleasant, patient & understanding. Thank you for helping me with this. I could not have done this myself. The only problem is I just started with Total Defense, so I cannot comment on it yet. I can only say that Don was very very helpful. P.S. GIVE HIM A RAISE!!!

Excellent experience. Gary walked me through the installation process and also directed me through the steps required regard installing onto my tablet and cell phone. He also removed expired software and the entire process without any issues or complicated hiccups. I would strongly recommend and the 5 star a easy selection.

Lori was very courteous and went a step further to help me solve my computer problem. Lori appears to have great knowledge, patient, and kindness. I will definitely purchase again next year. Total Defense Again. Thank you, Lori, for all your help.

Spoke with Dan **, at Total Defense Tech Dept. He took control of my computer and in a session, researched the problem and in a short time took care of it. My computer is back to its prior settings and the adware is gone. Thanks to Dan.

When Total Defense was taking out my payment for the upcoming year from my debit card, there was some problem with my card. They sent me an email stating so. I called Total Defense and told them there was plenty of money there to take care of this payment. I checked with my bank and they confirmed that. The gentlemen I spoke to at Total Defense was so nice to me explaining that sometimes these things happen and he would try again. The next day he called me to confirm that the payment went through just fine. We spoke about a few things, with him explaining to me a few things that they check that I didn't quite understand. He was so patient with my questions and not once did he make me feel that I was wasting his time by my asking these questions. I was so grateful to him for that. I am so happy to have Total Defense on my side.

I have been a loyal Total Defense customer for over 5 years. I have been very satisfied with the product and the support I have received over the years. Whenever I call for help, my issue is quickly resolved. Gary was very helpful in resolving my issue.

I love the Total Defense product. Every time I call the Customer Support team they are able to resolve my problem quickly and efficiently. Gary was very helpful with upgrading me to a 3 year unlimited subscription and then installing it on my PC.

Compliments on your top flight customer service. I have a troublesome computer and have called several times in the past for assistance. This time I needed to renew and upgrade my subscription. I dealt with Gary **. He did a great job - handled the cleanup, download and installation and, most important to me, provided clear complete instructions so that I can repeat the process with my other computers. I've been with TD for 3 years. I'll be staying for the next 3 and beyond.

Software was removed from my computer. Upon receiving the fall email, I realized Total Defense was gone. It was reinstalled remotely with very little hassle. Great job by your customer department. Will definitely recommend you to friends and family. I am feeling reassured that my computer is safeguarded.

Norton 16 had a pop up - wanted me to run their software. TOTAL DEFENSE was and has been my only security. I try to delete the pop up and remove pop up - was successful. Later it came back, call my computer support and took remote access of computer and work on it for an hour. It was ok. Next day, the pop up came back. This time message, how to reinstall software. This time I decided to call Total Defense. They had three remote access to my computer - total of one hour and 30 minutes. On third remote access after running many test, the pop up was gone and remote access was successful and I was back on my computer. As senior/Vietnam/vet, my only enjoyment is my computer, love Classmates, Skype, Facebook and Messenger, Google search for research on mil history and medical research for senior citizen. Thank you TOTAL DEFENSE.

Excellent customer support by Lori. My hard drive on my Main server computer crashed on 10/24/17 and I had to start reinstalling programs again from scratch. I finally remembered I had lost my Total Defense PC Tuneup and Lori got on a remote session with me and had it installed in no time.

Great response and fix, tech support was excellent and quick. A fine gentlemen, HE TOOK COMPLETE control and did his job well. I will certainly spread the word to use this support group and mention the best fix and treatment you receive. I thank you all for a great job well done.

Very polite and knowledgeable. Made sure everything was answered. Would recommend Total Defense to friends. All my experiences have been great. Contact number responded very quickly. Feel well protected with Total Defense and find it easy for a senior to use.

Lori ** was the consummate professional in the installation of the Total Defense software. She was pleasant and accurate, having patience with the ponderous questions that this user had. Given this positive experience, I will recommend this company due to this experience.

Thank You Lori ** for helping me installing my Total Defense product for my PC, you were excellent. Also in the past when I had to get help from others installing the Total Defense providers were still great doing the installation, this is a good virus and etc.

I am verrrry pleased with the service and resolution of my distressed call! Lori is the best!! She was verrrry patience and kind while assisting me... We laughed when I told her I'm not as quick & that I will be 70 in the next couple of months. I told her I really appreciate her patience, she had to repeat the same thing maybe 3 times to me lol... She remained kind and patient... Of course the end results Lori took care of all my call concerns. Now I'm good for another year of Total Defense Security & I feel really great having Lori to answer my call. I called earlier but that Rep misinformed me. Then when I called back it was Lori that answered my call in an outstanding, professional and kind manner! Amen. Thank God for Lori!!!!!

Representative was extremely helpful in getting software installed on my new machine. I did not realize I needed to enter my access code (as I was already into my online account). Your representative took control of my machine and successfully entered required code. Very good job.

Great Tech Support Service, Fast, knowledgeable, would recommend to someone and purchase again if needed. The tech support was very helpful and walked me through the details of the Total Defense system, I was finished within 10 minutes and on with my day. Great Service...

Lori ** helped re-install my security system. She was very helpful. I thank her very much. I would suggest to anyone to use Total Defense. If I ever need help in the future, I will certainly contact Total Defense. Thank You very much for your help.

I couldn't activate my product due to leftover fragments of prior subscription so the CA customer service representative was able to remotely install it for me. Now I can resume my life knowing I will be protected from various internet threats.

Renewal update - Had a problem doing this myself so I called the number on the screen. Daniel answered and walked me through a couple steps. When that did not work, he took over and got the update installed. No fuss, no muss, it now works properly. Thank you.

I called customer service number to reinstall Total Defense. After a few minutes with customer care my computer screen turned black, we thought it was a problem with the whole computer after rebooting the computer it did come back on. The first time I called I spoke to a gentleman named Aaron who was very helpful. After the computer came back on I called the second time & spoke to a woman named Lori. Both people were very helpful & courteous. Thanks again. I would recommend Total Defense to anyone.

When you guys do it you do it right. 2 computers you have done for. Thanks to all people that work there. Great team. Thanks again for helping me. I would definitely recommend to my friends and family. You guys are great. I hope you guys have great year and happy holidays.

I bought my computer today with the Total Defense virus protection. I thought I could download this program by myself, but I was having problems. I called your support number and Lori ** was my customer support person. She was awesome and stayed on the phone with me to walk me through the process. Then I allowed her to access my computer and she installed the program for me. She is an asset to your company. Thank you very much.

Lori was very helpful and kind, she delivered excellent customer service! If I ever needed help again I would hope to get her on the phone again. She helped answer my questions and offered to either email the info to me or remotely help and I chose for her to remotely help, and she even called me back to let me know the installation was complete.

The tech support (Lori **) was most pleasant to talk with and most helpful. I appreciated everything she done for me. THANK YOU SO MUCH!!! PC tuneup has been a wonderful addition to my computer. Every time I use it my laptop comes back to life and is so much faster. I can't say enough about the quality of performance. Thank You Again!!!

Laurie was excellent! I was not able to download Total Defense after trying for two weeks; then I called for tech support. After trying to install it with her assistance, I still had trouble. Laurie graciously stated she could continue to walk me through the process or install it remotely; I asked her to install the program remotely. She explained what she would do and told me she would call back when the program was installed. I observed her from my home as she worked diligently to install the program on my computer. I would not have been able to uninstall programs (virus protectors) that needed to be removed prior to attempting to install Total Defense. I am extremely grateful for her help; indeed for her installing the program for me. I feel protected and that my patronage to your company is valuable because she took the time to take care of my concerns and give me ease in enjoying the protection you all are providing for your customers. Thank you, Laurie.

Lori was such a pleasure to work with. She uninstalled my previous internet security and downloaded Total Defense. It was truly a great experience and it saved me from getting frustrated with doing it myself. I am so glad that I purchased Total Defense for my computer. Thanks again.

I have used Total Defense for about 5 years. If I ever need assistance, I can call their customer support, and I do not have to pay an additional fee.

Increasingly urgent renewal reminders kept appearing on screen for approximately a month before the renewal date despite having automatic renewal of my subscription. The Total Defense helpline resolved this annoying issue in a simple and precise way. Great service!

Awesome! Friendly, patient, helpful-very very polite and so nice! Dan ** was super nice!!! Was a difficult task to get Total Defense downloaded and you handled it well. I am so appreciative for your help and friendliness. Thank you.

I received Total Defense with my new computer for a free one year complete computer protection. I was very confused on how to install and set up my Total Defense Package for my new home computer. I called in to customer service and was overwhelmed at how caring, polite and patient the customer service representative was. After all set up and installing, the customer service rep called me back twice to make sure I was pleased with everything. I highly recommend to all my family, friends and even to my church offices.

After having a billing problem I called Customer Service. My problem was handled in a quick and professional manner. Most importantly my phone call was answered promptly and I was able to speak to someone who was able to help me.

I called for help in arranging for a rebate on the purchase of Total Defense Security software for my new laptop. Although I contacted the support team for help in arranging for a rebate. I was put through to Gary **, who was very helpful and patient. It was a pleasure speaking with him.

Dan was wonderful and patient. He walked me through removing the malware message and making sure we could get in and out of the whole computer. Many thanks for a fine job. We're very pleased with his expertise... and with the help day-to-day from Total Defense.

The most helpful woman I ever talked to on the computer. She was very polite, considerate and apologized more than 5 times for the problem. She solved all of it and I was very pleased with everything... Just sorry I didn't get her name.

A full scan report detected a Trojan virus but, Total Defense did not remove it nor did it allow me to remove it. Contact specialist Laurie **, Laurie zoned in one the details that showed the actual location of the virus. Thru Total Defense Team Viewer, Laurie methodically located the TROJAN VIRUS and, deleted it. I am very impressed with her technical expertise and business attitude in resolving this issue. Thanks, Laurie!

It was nice to get a real person when I called, as this was the first time since 2011 that I called customer service. Lori was very helpful and friendly. She explained the problem to me and was very understanding and I would recommend Total Defense to anyone.