Dell Finance

Dell Finance

 2.8/5 (383 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Dell Finance

Dell Finance provides financing options for consumers, businesses and nonprofit organizations. Services include online account management and paperless statements. Customer service is available by phone, mail and online.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Dell Finance Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Dell Finance?
How do I know I can trust these reviews about Dell Finance?
  • 4,134,689 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 15, 2022

I made a payment of $252.20 to Dell Financial Services. It was deducted from my Bank account, but the payment never got recorded at Dell Finance. So I called their Philippines Call Center and was given the run around. They said it would be investigated. I provided screenshots of the payment on my bank website, I provided a Trace number that the bank gave me for payment, I filed a dispute with my bank. The Philippines Call Center error was never fixed. I made another payment of $252.20 to DFS. Closed my account with Dell Finance and also closed my account with my bank. Will never do business with Dell Finance again. $252.20 was stolen by Dell Finance. The Dell Finance Philippines Call Center is bad. They speak broken English, they tend to resent Americans, and act like they have a Low intelligence level.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 25, 2022

I got a line of credit from Dell for an expensive chair for my office. I don't make a ton of money so I had to finance it. I missed the first payment because I hadn't set up pre-authorized payments yet. I started getting call after call after call. Usually around 4 a day, every day. So I set up the auto payments and emailed the support team to see if I could cover the late payment to get myself back on track. They said that was fine and a DIRECT QUOTE from the email I got from them: "If you wish to process the past due balance, please reply to this email and indicate the date so we can process it through the automatic debit on your account or call us at the number listed below." So I said, "Yes, please, process that immediately." It was a charge for $32, no problem. I got an email yesterday saying the following: "We're confirming a payment amount of $643.93 had been scheduled on 10/21/2022."

I was confused. I was shocked. And then when I looked back on my emails, I was LIVID. I called them. They told me basically just "sorry, it's gonna charge and then be returned but you'll get a NSF fee from your bank. But don't worry. We'll waive OUR $25 NSF fee for you." I looked at my bank account this morning. Them withdrawing the full amount also caused me to miss ANOTHER auto withdrawal bill so now I'll get 2 NSF fees and my bank account is now -$700. I will never ever purchase from Dell again.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Miscellaneous delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 7, 2022

    Worst customer service I have ever experienced. Dell's supervisors need more training and Dell needs to overhaul the entire department. I was so frustrated with their service that I requested they cancel my order and they could not even do that! Will never purchase from Dell again.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 25, 2022

    Applied for a Dell Financial account and was told I had been approved. Would receive a welcome letter and further info about the credit line within 2 - 3 weeks. Didn't receive anything so I called and was told I had not been approved for a line of credit. No answer to the question 'WHY"!!! Again I was told I would receive further info by mail - still waiting.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 28, 2022

    I purchased a Monitor, Tower, Keyboard and mouse for my 1st Dell purchase for my business. Received monitor Dec 3rd 2021. How am I supposed to know if the monitor works if I have no Tower to plug it into? I didn't receive my tower until Dec 21st which is 18 days later. This monitor has no sound, or accessories that are compatible. Now they will not return or replace item that fits my company's needs. Bad 1st experience.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 11, 2021

    I purchased a Dell gaming 12/29/2020. It only lasted 6 months and died. I bought it through DFS as I knew I would pay it off in March 2021. Which I did. I sent the laptop back to Dell on Aug 30, 2021 and Dell got it Sept 3, 2021. I have been calling DFS since then and all I get is "We're monitoring the account." Dell fixed my laptop and sold it, DFS has my money. What's wrong with this picture? DFS will not even reply to the BBB? Sad state where in when companies can just take your money and no one can or will stop them. I'm not sure I will ever see a dime. Be aware.

    Be the first one to find this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: March 23, 2021

    Middle of last year purchased an item from Dell using my Dell Financial Services Account. Item was delivered and completely broken. Attempted to contact Dell but with COVID they didn't respond multiple times. They finally did and said "sorry it's past return date" as if I hadn't been contacting them weekly since delivery. Reached out to Dell Financial Services to inform them of issue and that I didn't want to pay for a defective item. Was told that is understandable and to keep in touch regarding outcome. I thought they understood that meant I wouldn't pay till we figured it out but they started charging late fees. I called and we talked again and they said "well while you dispute it you still need to pay it even if it's broken" which I argued but we finally agreed that they would waive ALL fees if I paid so I did. They refused to waive the fees and so I still had a balance on my account while fighting Dell, but the balance was only fees. So the fees just kept stacking.

    Dell Financial Services is completely okay lying to its consumers over the phone regarding things, and charging you for broken/defective/missing items. Clearly an awful credit company. When I had a similar issue regarding an item that was badly damaged that a retailer wouldn't take back my Discover credit card took the charge and interest off immediately and worked with me on the dispute. It took me less than 10 minutes of my time to get $1,800 back from Discover and Dell Financial is arguing with me over $100. Also their collections agents are rude, threatening, and overall horrible people towards their customers. They told me they would make sure I could never get credit again if I didn't pay right then and there, while I was at work, in healthcare.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 11, 2020

    I have purchased and financed 3 computers through Dell companies. I was in some tough times and was late with a few payments in 2013/14. Apparently that $150 was worth more than the thousands I did pay them. All account have been paid in full. I disputed this recently with them and they told me they would not remove the mark on my credit report, nor would they open credit/financing on my behalf in the future. Way to lose a loyal customer over a few missed payments.

    2 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 23, 2020

    They run your credit and accept a lot of people for the soft inquiry then deny you for the hard inquiry, in which is stuck on your credit for 2 years. That is very misleading ad fraudulent. Don't even bother wasting your time. Either buy your items straight up or shop elsewhere. The customer service reps are incompetent and do not know a whole lot, they put you on hold, when in fact they do not even ask their supervisor anything. They lie and say they did. Then they flag your account and write false notes. I never even applied for any loan with them and now I am stuck with a fraudulent hard pull on my credit and they will not honor my request to have a removal from my credit report.

    9 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 30, 2020

    Buyer beware! Customer service is horrible. I still don't have my item because they gave the delivery company the wrong number. However, they have billed me for it. I don't like paying for things I don't have. After calling 4 times and holding for 2 hours, I finally got someone to give me the info I needed to find out where my item is. It will be delivered, FINALLY, this Friday. Worst customer service EVER!

    9 people found this review helpful
    Loading more reviews...

    Dell Finance Company Information

    Company Name:
    Dell Finance
    Website:
    dfs.dell.com