Dell Finance

I purchased a computer through Dell Financial in the amount of $2,938 in Jan 2022. When I made the purchase, I understood this was interest free for 12 months. In Feb. 2023, with $88 left to pay, I suddenly received a bill with an added $400. I was informed, during my phone conversation, I owed this since I did not pay the full amount. I expressed my displeasure since if I had known the added $400 was to appear, I would have paid in full. Dell first said they would take $50 off the $400. After I refused, they came back with $200 off. I still refused and said this was not in any writings or warnings I received from them. I feel this is underhanded and will never buy from them again.

I made a payment of $252.20 to Dell Financial Services. It was deducted from my Bank account, but the payment never got recorded at Dell Finance. So I called their Philippines Call Center and was given the run around. They said it would be investigated. I provided screenshots of the payment on my bank website, I provided a Trace number that the bank gave me for payment, I filed a dispute with my bank. The Philippines Call Center error was never fixed. I made another payment of $252.20 to DFS. Closed my account with Dell Finance and also closed my account with my bank. Will never do business with Dell Finance again. $252.20 was stolen by Dell Finance. The Dell Finance Philippines Call Center is bad. They speak broken English, they tend to resent Americans, and act like they have a Low intelligence level.

I got a line of credit from Dell for an expensive chair for my office. I don't make a ton of money so I had to finance it. I missed the first payment because I hadn't set up pre-authorized payments yet. I started getting call after call after call. Usually around 4 a day, every day. So I set up the auto payments and emailed the support team to see if I could cover the late payment to get myself back on track. They said that was fine and a DIRECT QUOTE from the email I got from them: "If you wish to process the past due balance, please reply to this email and indicate the date so we can process it through the automatic debit on your account or call us at the number listed below." So I said, "Yes, please, process that immediately." It was a charge for $32, no problem. I got an email yesterday saying the following: "We're confirming a payment amount of $643.93 had been scheduled on 10/21/2022."

Worst customer service I have ever experienced. Dell's supervisors need more training and Dell needs to overhaul the entire department. I was so frustrated with their service that I requested they cancel my order and they could not even do that! Will never purchase from Dell again.

Applied for a Dell Financial account and was told I had been approved. Would receive a welcome letter and further info about the credit line within 2 - 3 weeks. Didn't receive anything so I called and was told I had not been approved for a line of credit. No answer to the question 'WHY"!!! Again I was told I would receive further info by mail - still waiting.

I purchased a Monitor, Tower, Keyboard and mouse for my 1st Dell purchase for my business. Received monitor Dec 3rd 2021. How am I supposed to know if the monitor works if I have no Tower to plug it into? I didn't receive my tower until Dec 21st which is 18 days later. This monitor has no sound, or accessories that are compatible. Now they will not return or replace item that fits my company's needs. Bad 1st experience.

I purchased a Dell gaming 12/29/2020. It only lasted 6 months and died. I bought it through DFS as I knew I would pay it off in March 2021. Which I did. I sent the laptop back to Dell on Aug 30, 2021 and Dell got it Sept 3, 2021. I have been calling DFS since then and all I get is "We're monitoring the account." Dell fixed my laptop and sold it, DFS has my money. What's wrong with this picture? DFS will not even reply to the BBB? Sad state where in when companies can just take your money and no one can or will stop them. I'm not sure I will ever see a dime. Be aware.

Middle of last year purchased an item from Dell using my Dell Financial Services Account. Item was delivered and completely broken. Attempted to contact Dell but with COVID they didn't respond multiple times. They finally did and said "sorry it's past return date" as if I hadn't been contacting them weekly since delivery. Reached out to Dell Financial Services to inform them of issue and that I didn't want to pay for a defective item. Was told that is understandable and to keep in touch regarding outcome. I thought they understood that meant I wouldn't pay till we figured it out but they started charging late fees. I called and we talked again and they said "well while you dispute it you still need to pay it even if it's broken" which I argued but we finally agreed that they would waive ALL fees if I paid so I did. They refused to waive the fees and so I still had a balance on my account while fighting Dell, but the balance was only fees. So the fees just kept stacking.

I have purchased and financed 3 computers through Dell companies. I was in some tough times and was late with a few payments in 2013/14. Apparently that $150 was worth more than the thousands I did pay them. All account have been paid in full. I disputed this recently with them and they told me they would not remove the mark on my credit report, nor would they open credit/financing on my behalf in the future. Way to lose a loyal customer over a few missed payments.

They run your credit and accept a lot of people for the soft inquiry then deny you for the hard inquiry, in which is stuck on your credit for 2 years. That is very misleading ad fraudulent. Don't even bother wasting your time. Either buy your items straight up or shop elsewhere. The customer service reps are incompetent and do not know a whole lot, they put you on hold, when in fact they do not even ask their supervisor anything. They lie and say they did. Then they flag your account and write false notes. I never even applied for any loan with them and now I am stuck with a fraudulent hard pull on my credit and they will not honor my request to have a removal from my credit report.