About Dell Finance
Dell Finance provides financing options for consumers, businesses and nonprofit organizations. Services include online account management and paperless statements. Customer service is available by phone, mail and online.
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Applied for a Dell Financial account and was told I had been approved. Would receive a welcome letter and further info about the credit line within 2 - 3 weeks. Didn't receive anything so I called and was told I had not been approved for a line of credit. No answer to the question 'WHY"!!! Again I was told I would receive further info by mail - still waiting.
I purchased a Monitor, Tower, Keyboard and mouse for my 1st Dell purchase for my business. Received monitor Dec 3rd 2021. How am I supposed to know if the monitor works if I have no Tower to plug it into? I didn't receive my tower until Dec 21st which is 18 days later. This monitor has no sound, or accessories that are compatible. Now they will not return or replace item that fits my company's needs. Bad 1st experience.
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I purchased a Dell gaming 12/29/2020. It only lasted 6 months and died. I bought it through DFS as I knew I would pay it off in March 2021. Which I did. I sent the laptop back to Dell on Aug 30, 2021 and Dell got it Sept 3, 2021. I have been calling DFS since then and all I get is "We're monitoring the account." Dell fixed my laptop and sold it, DFS has my money. What's wrong with this picture? DFS will not even reply to the BBB? Sad state where in when companies can just take your money and no one can or will stop them. I'm not sure I will ever see a dime. Be aware.
Middle of last year purchased an item from Dell using my Dell Financial Services Account. Item was delivered and completely broken. Attempted to contact Dell but with COVID they didn't respond multiple times. They finally did and said "sorry it's past return date" as if I hadn't been contacting them weekly since delivery. Reached out to Dell Financial Services to inform them of issue and that I didn't want to pay for a defective item. Was told that is understandable and to keep in touch regarding outcome. I thought they understood that meant I wouldn't pay till we figured it out but they started charging late fees. I called and we talked again and they said "well while you dispute it you still need to pay it even if it's broken" which I argued but we finally agreed that they would waive ALL fees if I paid so I did. They refused to waive the fees and so I still had a balance on my account while fighting Dell, but the balance was only fees. So the fees just kept stacking.
Dell Financial Services is completely okay lying to its consumers over the phone regarding things, and charging you for broken/defective/missing items. Clearly an awful credit company. When I had a similar issue regarding an item that was badly damaged that a retailer wouldn't take back my Discover credit card took the charge and interest off immediately and worked with me on the dispute. It took me less than 10 minutes of my time to get $1,800 back from Discover and Dell Financial is arguing with me over $100. Also their collections agents are rude, threatening, and overall horrible people towards their customers. They told me they would make sure I could never get credit again if I didn't pay right then and there, while I was at work, in healthcare.
I have purchased and financed 3 computers through Dell companies. I was in some tough times and was late with a few payments in 2013/14. Apparently that $150 was worth more than the thousands I did pay them. All account have been paid in full. I disputed this recently with them and they told me they would not remove the mark on my credit report, nor would they open credit/financing on my behalf in the future. Way to lose a loyal customer over a few missed payments.
They run your credit and accept a lot of people for the soft inquiry then deny you for the hard inquiry, in which is stuck on your credit for 2 years. That is very misleading ad fraudulent. Don't even bother wasting your time. Either buy your items straight up or shop elsewhere. The customer service reps are incompetent and do not know a whole lot, they put you on hold, when in fact they do not even ask their supervisor anything. They lie and say they did. Then they flag your account and write false notes. I never even applied for any loan with them and now I am stuck with a fraudulent hard pull on my credit and they will not honor my request to have a removal from my credit report.
Buyer beware! Customer service is horrible. I still don't have my item because they gave the delivery company the wrong number. However, they have billed me for it. I don't like paying for things I don't have. After calling 4 times and holding for 2 hours, I finally got someone to give me the info I needed to find out where my item is. It will be delivered, FINALLY, this Friday. Worst customer service EVER!
I'm a small business in the Seattle WA area. During the COVID 19 crisis I contact Dell to purchase a laptop so I wouldn't have to go to a big box store, which were not allowing customers at the time. I was approved as a business and given a 15K line of credit. I placed my order and immediately the order was held up for verification. It's been over a week and I'm still waiting. I've contacted Dell several times and their customer service or urgency to help their potential customers is beyond sad. I don't want to line of credit at this point and will NEVER do business with this company ever. My advice to you is this: Go to Best Buy, or buy someone's else's product. These guys are a joke.
I purchased a laptop in 2010 for $1450.00. At the moment of the financing I was 100% sure I chose the 48 month plan, but alas I didn't. Now that being said here we are 2020 and I still owe around $900.00. Where is the logic in this? I've contacted Dell a few times and they tell me that I didn't chose the 48 month plan and that I would need to continue payments until cleared. Well 10 years later... and I still owe that much. Never again is all I can say.
This has got to be the worst business for customer service ever! Don’t return phone calls, don’t answer emails, reps can barely speak English and provide different information depending on who you talk to. There is so much competition in this industry - do yourself a favour and shop elsewhere. Never again Dell!!!
Dell Finance Company Information
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- Dell Finance
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