T-Mobile Reviews

T-Mobile home internet is the worst service we have ever had. Constantly buffering and disconnects even when only 1 device is connected. The signal strength shows excellent, but it is far from that. I have to constantly unplug the unit so it can reset. That works for a day and then the same issues. Total junk.

I have been continually lied to by T-Mobile representatives. Recently, I switched from the Magenta Max plan to the Go5g plan so that I could take advantage of the trade- in features on the Go5g plan. I paid a one time fee of $120.39 and I was told that my bill for 2 phone lines and internet would stay at $120 a month. That was a lie! This morning, when I opened my T-Mobile App, I noticed that my new bill is 173.35. This is not the only time I have been lied to by T-Mobile. What can I do about this?

The data service is complete trash. My service is constantly switching between 4G, 5G UC or just 5G. And in all honesty, I don't see the hype around this "5G" because whenever I'm binging 5G absolutely nothing will load or work. For the price, it's not worth the constant frustration.

About 2 months ago I called T-mobile to ask if I qualify for the $24 deal they have on the S24 ultra, they told me, "It's for new line only, but we are going to make an exception as you've been with us for 13 year with a condition to make payments directly from bank account." I took the deal. After 2 billing cycles, the addition to my bill was $57! So I called back and explained. They listened to the recordings but their solution was ridiculous. "One time $30 off the bill" and "a promise that the person that gave me the deal will be punished!!??" Not acceptable. Very disappointed.

11 years of service with T-Mobile. Over the last few years, made a few attempts at lowering my bill to be told by representatives that there was nothing they could do. When I started the process to switch companies, suddenly I'm reached out by 4 different supervisors to see what they can do to retain me, what a joke. Then once my number was ported over, they took away the option to view my bill online and the only option to pay it is through a half an hour phone call or go to a physical store. Insanely high prices, terribly trained staff, and petty ** policies. T-Mobile doesn't have reliable enough coverage or good enough prices to put with all that, too. My new bill through Visible is less than half the price with more features and so far better coverage.

Do not use T-Mobile! Please stay away. They raised their prices earlier this year and did not honor their “we will not raise your prices or we will pay your final bill” promotion. They are now a part of a class action lawsuit. After I cancelled my account they continued to bill me for 3 months and I called all three of those months to cancel the account. They are now not only refusing to pay my final bill but also refusing to refund the 3 months I was billed post cancellation. The customer service is not helpful and will make you run in circles claiming they cancelled the account and are funding you but it never happens.

I have been with T-Mobile for a long time, at least 10 years. 2 weeks ago called to ask if any promotions available to upgrade my phones on the SAME EXISTING LINES, was told "because you have been with us so long we have special offer, New iPhone 16 Pro for no charge on 2 lines". Was very happy and signed on for the upgrade. Confirmed 3 times that no new line will be added and same monthly charges will be billed.

I switched from Verizon, big mistake. Worst service ever. I never have service at my home or surrounding areas and they told me I was in a strong 5G area, so much for their claims. Stay away from T-Mobile.

Incompetent workers, customer service, high prices, worst company I'm switching after 12 years with them. Always new young kids that don't know what they talk about. Online Service customer is the worst. Spending minimum 2 hours just to end up stopping the chatting because they can't fix your issues or want to charge you more for anything you ask for like statements, etc... $5/page.

I have been trying to port a number to a T-Mobile account for 20 days. After numerous calls to T-Mobile's "Number Transfer Ctr TIER 3 - PORT ESCALATION" department, the issue is STILL NOT RESOLVED. Calls are answered in the Philippines by INCOMPETENT ROBOTS. While the representatives are police and friendly, they are complete INEPT. Representatives ask the same questions multiple times, on every call and still cannot have a number ported. I would not recommend T-Mobile if it was the last company left on this planet. STAY AWAY. Total waste of time, energy and money.

I already had 4 lines and opened two new lines with T-mobile on an add one line get one free offer with free phones. After 6 months of going back and forth and spending dozens of hours trying to fix it, the free line promotion still has not been added to my account. I had to medically retire after Covid and am on an extremely tight budget. This error caused me to fall behind in payments and have my lines temporarily suspended twice because I couldn’t catch up.

I had been with T mobile for over 16 years, I recently cancel service in September 28, 2024 but have always been on automatic payment. On October 8 they charged my card, which I figured was the last month, not a problem but then they charged my cards 2 more times. Completely unacceptable. I tried contacting customer service with cancelling service and was told I had to go into the store for a pass code which I did.

I was with T-mobile for 13 years. Didn't want to leave. Had 6 lines active with them. The plan was so old they no longer were offering good deals for phones and it was time to upgrade phones. I would have cost me significantly more to get a plan with the good phone deals. I checked online, in the store, even in the big box store they are in. Nada. So I switched through Costco. Paying about the same as before but now with all brand new phones. Two of the phones were activated on the first day of a new billing cycle - and I called and spoke with T-mobile reps about this and if we would be charged and they assured me that they would not be. Well we just got a $27 bill for a single day of service.

I have been with company for a few years paying with AutoPay. I needed to split the payment this month and T-Mobile advised me there would be no extra charges incurred. WELL received a text stating my normal bill cycle would be more than what I have been paying monthly. After numerous texting back and forth T-mobile removed the extra charges and my bill is back to normal. Just make sure you get the information you need before deciding

Run away from them before they grab your credit card. What they say and what they do is light years apart and they will charge you for services you never receive and then refuse to refund you stolen funds.

Maurine in the tech department went above and beyond. We were on the phone for hours and he took me step by step trying to connect my TV. He called Samsung and brought him into the conversation to help. Someone should hire this man because he is a star.

We left Verizon more than 4 moths ago on a promotion to get lower bills with T-Mobile. We were told to pay off the phone we had with Verizon which we did. Drove hours to prove we paid off Verizon and 4 months later getting the total runaround trying to be reimbursed. We feel totally scammed. Have spent hours on the phone. They always have a new task to try to get reimbursed. Weeks more wait to see if it worked. DO NOT FALL FOR THIS SCAM!!!

First of all, me and my daughter went to the Carolina Mall in concord and did a deal with them that my iPhone would be free with her iPhone. I didn’t know the real deal today by speaking with a customer service person named Julia **. She explained everything to like a pro. I thought she was the CEO. That’s how good she was. She straightened everything out after I spoke to 4 customer service agents and a Supervisor over a 2 month period. Supervisor was absolutely no help, pitiful! Thank God I spoke to Julia. She explained everything to a tee to me which no one did.

I recently went to buy a cell phone and when I was in the store, the lady who helped me told me that I could qualify to have my old cell phone traded in but she should check if they would accept it, so she took her time and told me that it was in good condition and that they had approved me to take it on account by reducing $300 from the total price. Almost a month later the bill arrived with the first payment showing that they had only discounted about $27 from the old cell phone. I don't know why they trick people like that. If they had told me that they would only discount the $27, I would have kept my old cell phone and paid the full cost of the new one, instead they made more money. We have been T-Mobile customers for about 19 years and we are very disappointed with what happened. We will definitely be switching providers.

Don’t miss payment or you’ll be screwed. Worst case scenario as an unemployed person looking for work. Couldn’t speak to anyone about my plan or service, and there was no outreach about alternative plans. My bill is not what they told me it would be unfortunately.

a typical corporation that streams to earn more by screwing users so where is the problem to contact the service center.

Three times I encountered this TMoble Rep from Westfield Topanga Mall, Los Angeles, Ca and the experience was just rude and traumatic. The first experience was a roughly a year ago. I came in the shop and he was standing by the door. I inquired about upgrading my phone and he was impolite and sounded not interested to help me, he simply said, "ok choose your phone in the displays" and did not even offer to open my account. I dismissed the experience and went out of the shop discourage about pursuing my intention to upgrade. I never forget his face.

The worst company I’ve ever dealt with. They talked me into trading my good phones for new ones telling me that they wouldn’t charge me as long as I keep their service. A total lie. I get a five dollar monthly credit. I pay 28 dollars for each phone. When I complained about it to three different reps, they all said it was wrong and they would help. Nope, company stuck me anyway. Run away as fast as you can!

Tmobile are professional thieves that's all I can say. And when you call the representatives tries to talk to you like you don't know what's going on. Their explanations makes no sense. Paying hundreds of dollars each month for one line makes no sense. They keep taking your money and when you call them out they find a way to add something else on your bill. It's a nightmare with these people.

T-Mobile are thieves. I was paying $100 a month for years all of a sudden my phone bill went up to $400. I tried to contact somebody to talk to them about it and when they turned off my phone because I couldn’t pay I couldn’t talk to anybody. They only talk to you if you pay them. You can’t even call them to set up a payment arrangement And they block your T-Mobile account online so you can set up your payment arrangement online either. If you’re late on payment. I just never got an answer to why my phone bill went up $300 overnight and they don’t care to even tell me .I go into the store and they can’t do nothing. They have to call T-Mobile to get any answers and to do anything! The stores are useless unless you’re buying a phone of course.

If I can give zero stars I would. 2 months in and I feel like I was strung along so I can be out of my cancellations period. Looking into my options now to switch to another company. Was told one thing and it is the opposite of what I was told. If you are talking any representative make sure you record.

I had bad customer service on chat and I let the person know. To spite me they deleted the primary number from my account. It changed to a random number without my knowledge. I didn't realize it until a couple of days later. It took me 7+ hours of phone calls over the course of 3 days to resolve the issue. This act of revenge by the tech worked. My family and work needed me and it caused problems in my personal life.

Somehow got signed up for a more expensive plan. Data clearly was congested in my area as it either didn’t work or loaded dial up speeds. Tech and service all blamed it on my phone. Literally felt like I paid for some back alley scam. Just want my money back.

Customer service is so very terrible. Over an hour every time I have to call. They will never let you talk to a manager. They will lie to you over and over and over again. I wasted countless hours of my time getting absolutely nowhere. Beware of their scams. They will promise you one thing then do another once they have you locked in. I feel like I'm dealing with a communist country and everything is out of my control. I feel helpless in trying to get the money they conned me out of. I'm having to file complaints with BBB and FCC. It's been a long 7 months dealing with them. I wish I never got involved with T-mobile. Do not recommend using them to anyone at all.

Absolutely the worst customer service I have experienced in my life. Ordered and paid for a month's worth of hotspot mobile data and was never able to use any of it. Called in 4-5 times and keep getting routed to the Philippines and keep getting denied when wanting to speak with supervisor. Never got my service and never got my refund. I even went to the store in person and they can’t do anything about it. Terrible service overall, please do not buy from them as this will help keep them in business. Companies like these do not deserve to be in business and to sell to customers. They are basically stealing from customers.

We switched over to T-Mobile under a 2017 promotion that was NETFLIX on them for life and PRICE-LOCK for life. Well apparently for LIFE was only to 2024. Bottom line is T-Mobile LIES to its customers, so do yourself a favor and look elsewhere.

Good service by everyone one I have dealt with. I have one problem. I never know where it will say I am logging in from. I live in Virginia. It never logs me in Virginia. Maryland, New Jersey or Pennsylvania is where it says I am. This causes issues with Facebook and other sites. That said it is the best phone service and almost best internet I have ever had. I don't often tell anyone to use a service but all my family and friends are. T-Mobile no.

I moved my family plan (4 lines) from Verizon to T-Mobile. I will say T-Mobile’s coverage thus far is much better than Verizon’s. The process to move the lines from Verizon to T-Mobile was a NIGHTMARE. We were given misinformation multiple times. It got so bad we had to report them to the FCC. Even that didn’t correct our billing issue which one could easily call “bait and switch”. After spending hours on the phone and getting a different answer every time I called, the issue was resolved. T-mobile begrudgingly credited my overly inflated bill, acting like it was my fault they were overcharging me. Buyer beware. This company is an absolute nightmare to deal with after they have you locked into a plan.

The same old story that they are working on improved signal is a lie. It's just a way to shift the blame from poor infrastructure to make the consumer feel that maybe it's just the area they live in. It's not. It's just a crappy company making huge profits with poor service.

T-Mobile seems to be a great deal on TV, but in true life the coverage is really terrible. I had T-Mobile a long time ago and switch because of the weak coverage, I switch to AT&T and all my problems were solved..We needed new phones and T-Mobile had a great deal with the iPhone, so I switch back, and it was the biggest mistake next to CenturyLink I have made. Go somewhere else..

As a handicapped Veteran I had trouble. My phone shut off from manufacturer's leaving me no way to even get my information to another phone. Went there (very hard for me). Was helped. They closed my account. Took phone so I figured okay. Purchased another phone from different mobile store 2 months ago. Now they continued to bill me because they said there was no pin. Charged me late charge. Also made me travel, use my wheel chair just to show my ID and close it. Cost me a ride to and from and 149 dollars. I tried everything on the phone and still made me pay and travel. Never in my 82 years on this planet was I treated so ugly. Don't use this company. I was auto pay. This is just the way it happened after being with them years.

Went to three different branches to get my phone unlocked after a upgrade locked me out... They got rid of all their tech support and was told I had to get it fixed by an outside tech repair company.. Called to get estimate. Starts at $50... I'm switching because they feel the savings from helping their customers is more important..I have 4 phones and one tablet through them. Do not use T-Moblle...

T-Mobile is Overcharging their customers by charging $18 per phone for insurance when it should be $20 per plan for all phones. And their rates are extremely high. Please compare with other carriers to save you money!!! I have been a loyal customer for over 15 years and when they found out that I was trying to switch to a cheaper carrier, they locked all of my phones where we cannot switch our phone numbers!!!! The worse company ever! I am furious!!!!

We signed up with Tmobile for agreement of 2 new phones, 2 new lines for $118.33 unlimited everything and $30 for home WiFi. Total $148.33 a month. They sent us a bill for $211. That is not our agreement. Screen shot the chat. Thank God 'cause we have proof. But they refuse to honor what this Aileen offered us.

Service is fine. I've been a customer for years, but am now looking elsewhere. Customer service is the worst. Stores run scams by offering you "free" stuff, but then it's all on your bill and you can't get it off or return the items. Buyer beware!

Called for the 5th time to complain about home internet. I was told I could upgrade, all I have to do is drive to the nearest store and get a new gateway. I drove the 15 miles only to discover my account was not eligible for the upgrade. Stuck with poor internet and confusion, lies and more lies.

T-Mobile is absolutely AWFUL and they will do zero to help you, other than read from their script and assure you that it is a cell tower issue every time. Doesn't matter where you are. Their c/s reps and technical support reps will try to give you every excuse under the sun. It's your phone's fault, issue w cell tower, interference from neighbors??.. Going back to Cricket. Never had a problem w them in 10 years. I only switched because I was going to try their Internet and figured I would bundle. Internet was the biggest joke of all time. I've never had more than 1 or 2 bars on a steady basis, and I gave it 3 years. Take my word for it. TMobile 150% sucks, really hard, 8 days a week.

No, I don't know what to say, well, they have deceived me. The insurance is terribly bad, but the worst thing is the people who deceive so they can make a profit from the sale. I could add more things, but it's not worth it. They are thieves.

I just received the WORST service I have ever experienced! I went to the store in Glendale off of 83rd ave & union hills to get a new phone. I paid for the new i-phone in full and then Irene started to transfer my data. She couldn't transfer my contacts & then said, "You can enter your contacts manually," to which I stated, what good is the phone without my contacts? Then she told me I could take the phone to a data transfer company and pay more $ to have them transfer my contacts. This is after I sat there for an hour with her! I stated that is not a solution, in which she said, "I'm trying to give you options." Then I reminded her that I just paid $1100 for a phone that is worthless. I don't want the phone then.

I've been with T-Mobile for over 15 years and have experienced a steady and accelerating decline in the customer experience. Actual cell phone service is acceptable but now account access and ability to pay for service require more steps, codes and processes than IDMe with the IRS—that ultimately force you to pay more. Due to T-Mobile's frequent, yet problematic site "upgrades", my correct password didn't work and, without warning, I was locked out of my account and unable to pay as a guest. The only option was to call customer service, who stated they require an additional fee to process the payment.

It is the most fraudulent, deceitful and fake telephone company that exists, horrible service, they promise you something and it is all a lie, the promotions are a fraud, a lie, the leaders of this company should be ashamed, terrible, horrible, they only want people to take their service and then they deceive them by promising something that they will never fulfill.

I opened an account at 5019 5 Ave Brooklyn NY11220, 4 days later someone went to a T-Mobile store in 1 Providence PL, STE 5280, Providence RI 02903 and added another device under my name, T-Mobile gave them a device without an ID and charged me an extra $300.00 and will not refund the money for their negligence, several people I know are doing a lot worst than me, T-MOBILE Need to be investigated. The device was sold by ** Sales rep** in Providence RI With my Identity. This company or their employees are committing fraudulent transactions.

LONG time customer and the phone quality is now horrible...2 in a row that have had MAJOR flaws (return the phone and pay restocking fee for THEIR garbage parts) but the worst part? The service that used to be tops is now out to take your money and run. SO DISAPPOINTED. You will spend an INSANE amount of time on the phone (on hold over and over and getting cut off frequently and they NEVER even call you back. They DO HAVE MY NUMBER TO APOLOGIZE FOR HANGING UP ON ME IF THEY HAD WANTED TO!) PLUS inperson (out of desperation and were no help whatsoever after the sales were made). This wasn't one incident on one day. We have had quite a few lines and phones over the years with them. Sad. I used to always depend on their service but can't anymore. I would have uploaded images but I'm in the process of returning all my phones.

I have been with T-Mobile for almost two years using the same device. A Blackview 8800pro. My phone worked perfectly the entire time I was with T-Mobile until three weeks ago. I have gone into their stores, I have spoken to 5 different tech support staff a customer support staff and a supervisor. I have spoken to Christina, Isaiah, Burt, David, and Avery in Tech support, I have spoke to Malik in Customer support, and Brandon his supervisor.

When you need clear answers they are of no help and leave you on your own. Will never be a customer again. I was a long time customer of T-Mobile, almost 15 years. In September of 2024, a promotion was presented to me, I accepted as it was a great deal. After the fact,T-Mobile told me I was not eligible for the promotion and canceled the order on their side after the new phone had shipped and I was charged. I took my business elsewhere and have no regrets! Should have done it years ago. Settling up with T-Mobile for the refund owed to me and the charges due about when my account ended etc. have been much more than a headache. Going on 2 months of dealing with these people (over the phone, in-person and online).

Their customer service is crap. Tried transferring from ATT with my iPhone 15 pro max. Which has a eSIM. They ported my number to a SIM card and I lost all service to my phone. Can’t make calls txt etc. There’s no way they can fix it unless I go into the store. Which is over 100 miles away. Worst decision I ever made was switching. Horrible experience.

Here is our T-Mobile frustrating scenario: We switched carriers from Verizon to T-Mobile on 6/15/24 at the Maricopa, AZ store. We spoke with Luis who was the sales rep and he advised us that T-Mobile would pay off the balance of our existing phones with Verizon. We trusted we got the correct information, gave them our old phones and purchased new Samsung phones. One week later we get a call from T-Mobile stating that we did not qualify for the trade in for our Verizon phones as Verizon was exempt from this promotion. Therefore, we no longer had access to our old phones and now owed $684 to Verizon to pay off our contract to them.

Horrible service in the last 10 years, and to transfer to other phone companies is difficult. I can't even pay my bill over the phone, and that means that I'm out of service for a few hours. Sometimes, it's emergency situation.

Scammers. I got their home internet back in August. I didn’t like it and returned everything next day and cancelled my account. But they charge me every month like I still use them service. But I don’t. I called them multiple times. I’m going to hire a lawyer. No different way.

T Mobile had been charging us an extra charge for over 5 years, until we did our due diligence & found out it was a faulty charge not part of our contract. We call & requested this extra charge back but they declined & said they could only cancel moving forward but would still have the charge the currently month. They agreed charge was a fault of theirs too, crazy, terrible customer experience & a robbery honestly.

T-Mobile charged me for an internet box I returned. I didn't notice it for 15 months. They refused me a refund because they said it was my fault. They stole $750 from my bank account and then blamed me.

I have so bad experience with T-Mobile, no coverage for WiFi internet and phone services, I even try couple times to fix the issue, they told me they will not be able to assist me, so I’m paying bill for no reason.

We were with T-Mobile for almost 8 years and they are complete scammers! DO NOT EVER BUY THEIR PRODUCTS. THEY ARE SCAMMERS, go somewhere else if you are looking for phone service. We got the family plan and all they did was take money beyond the amount we were supposed to pay. They are thieves. When you buy things from them, they make it seem nice and tell you buy one phone and get one free, but in reality you have to pay for both. An example: they charged me more even after I fully paid for my phone. If you are a current customer, try to leave immediately!

I have had nothing but issues with T-Mobile billing. I had a set plan and changed it to add a line along with internet. Each month they have an excuse why it's changed. I mean from $161 to over $300. Each month it is a different excuse then they give me a set amount and next month it is that. Then next month the bill is outrageous again. We have the military plan because it is supposed to be less expensive than the senior plan. Seems like I can't win. I will absolutely be dropping T-Mobile as soon as the phones are paid off. I don't have time or the funds to deal with this each month. I am very disappointed. We had T-Mobile for a number of years and we're very happy with it but for some reason, we have had nothing but issues. Not at all satisfied!

T-Mobile service has been beyond horrible! Constant call drops or “Call Failed.” The bills are ridiculously expensive for less than mediocre service. I pay over $300/mo. for 4 lines not including the late fees and scam fees! I have been charged 37.00/mo for a line that NEVER existed for over three years! I asked them to correct it over a year ago and they failed to do so.

Horrible idea for businesses. They will upsell you on promotional lines to reduce your monthly bill but then not close the lines out and continue to charge you for them when you move carriers because their reception is terrible. Avoid, avoid, avoid.

I like to share something for all to see and know I been thrown away like trash, lied to all because no one told me about the promotion internet that we have 30 days to submit online to collect 200 dollar rebate gift card. I first texted T-Mobile customer service. Trisha, Trisha, she told me she was so sorry that no one told me and that she would expedite my request to get my $200 gift card. She lied to me nothing much done. The third person I talked to just 2 days. Also, the very same thing to me. Oh I won't lie to you. I won't lie to you and sure enough. She lied to me right to my face. The supervisor gets on there. On the fall with me and says, "We cannot do that. We cannot send you that $200 gift card. Because you're past the 30 days limit." So instead of helping me, it took back the internet. Now, who is wrong here? I'm the one that was lied to. I was the 1 that wasn't informed about to 30 days. and here I've been a customer 9 years almost And this is how I'm treated like trash

Today I changed mobile service providers for the first time in my life. I had Sprint until T-Mobile bought Sprint and things have gone downhill from there. The reception has been poorer because the network is a different network and is poorer. It's a grotesque practice of phone companies and cable and internet companies to provide zero customer retention. Pricing until you complain or threaten to leave at which point they drag out the conversation for as long as possible. Having seen that coming, I didn't call to cancel until I had set up service with the new provider.

I went on T Mobile to try and see about creating an account with them and switching my numbers. I never got my SIM cards. I called and told them that I was gonna cancel since I never received them and was not going to proceed with them. Then they tell my okay but I cannot cancel anymore because an account with four newly created numbers was opened under my name and I had to call and cancel through the phone. So I was told it was canceled and fine. Next thing I know they bill me 135$ for the account that I never proceeded with. They tell me they canceled the account and that I was going to be refunded.

Okay so from the very start I had nothing but issues with this company. They gave me the wrong phones to begin with. I was in a halfway house so I couldn't return them on time so I never got the phones I wanted. Now even now two years into my plan almost I try to upgrade my phone and they still want to down payment cuz they say it's free if you have the plan that I have and trade in a phone which my phone tell eligible yet they still want to $250 deposit. It makes no sense so it's free but give me $250. They say, "It's to ensure you'll pay your bill" but I've never had my phone shut off in 2 years so how do they need money to make sure I pay?

I am on my daughter's plan. Up until recently, I've had no complaints. A couple weeks prior to traveling to Japan, I attempted to open my Google wallet to facilitate purchases there. My bank refused to OK the wallet, based on "previous fraudulent activity" on the phone. Both Google and T-Mobile stated there was no such activity. It was concluded that the equipment (cell phone) was at fault. This took about 12-25 hours to get to this point. As I was leaving in a few days they expedited the new phone to the local store. It arrived late afternoon Oct 9.

Here is a good one. I lost my phone this week. I went to the T Mobile store. Young man behind the counter on his phone looked up. I told him what happened and I could not access the T Mobile website etc. He said, "You might want to go to Best Buy and let the Geek Squad help you out??" So I sit here today with three lines from T-Mobile and no one seems to want to help. Stay away.

Would give 0 stars if I could - I tried for at least 6 months to resolve an issue with my phone not receiving calls. They finally sent me a new phone under the warranty. I sent them the old phone. Great. Fine. Then a month and a half later I get a bill for the old phone saying I did not send it back. I have spoken to NUMEROUS customer service reps that tell me it's been figured out. They see it was scanned at UPS when I mailed it - now they tell me they received the box with no phone so I have to pay for it. $1100 for a broken phone that I paid for - I even told them to just take the new phone back - nope they won't do that. It was either stolen by a UPS employee or Tmobile employee. How can they not just track the phone??? Every time I spoke with a tmobile agent for WEEKS I was told it's fine - until today - it's so sorry, so sad, too bad. I had to call back to get tracking information so I can file a claim with UPS.

Horrible customer service. I was a 20 year customer and the past couple of years the customer service has taken a nose dive. After T-Mobile customer service kept messing with my account because autopay failed to work and I was locked out of my account without a PIN and thereafter customer service would not help me since I had no PIN.

Canceled home internet service. They billed me for the next month and sent me bills with a credit balance. When I called customer service to ask them to send me a check for the overpayment they wouldn’t do it without a PIN number. I couldn’t log into my account and reset my pin because They deleted my acct when I canceled. Catch 22. I feel they do this on purpose to keep your money.

I have the service for three years. It sucks! I live in an apartment building built in 1996. To speak on the phone without shouting and shoving the microphone in my mouth, I have to go outside even in 40 below weather. The hotspot I added is useless unless I go outside and sit in my truck. The service reps are liars, been told, "We will point the satellite right at your house and even better we will send you a free signal booster." All a load of crap. Looking for a phone company that can get a signal into the apartment, they can get a signal in the Pentagon, but not this old apartment building.

I have been a T-Mobile customer for about 7 years. My wife and I a year and a half ago went to our local T-Mobile store to upgrade our phones, we had a pretty basic plan, but it had all unlimited all for 5 lines. She and I were just going to get new phone for ourselves though. Point is the clerk convinced us to drop our plan and go with one that gave us an annual upgrade at no cost, so we did. They changed our plan which was more expensive, our bill went up $85.00/ month. Fast forward to this past Sunday, my stepdaughter’s birthday. We went to cash in on the free upgrade only to be told we don’t have an annual upgrade plan even though we’re told that’s what we were getting and our bill went up $85/month.

Over the 10 years that I was a customer with T-Mobile. I have had them change my account change my billing so that went higher without my consent on multiple occasions. At times, it was necessary to contact a Better Business Bureau in order to resolve the issues. Recently they walked out all of my voice messages, including some from my dead mother, which they refuse to return until I set up a security account with them. The last security account I gave them was hacked and now all my personal information is all over the dark web. We’re on my phone. I get nothing but spam illegal operations, trying to get my private information or get me to sign up for things that I would never do after their lack of concern over this information I left and went to AT&T. So far, they have been a very good.

I was trying to get 2 iphones, either 14 or 15. I couldn't 'cause I answered some questions wrong and have to wait 30 days then my husband applied and got approved. Still couldn't get the phones. Down payment was 500. Way high so we want other way to Verizon and got the 2 iphones 15. Down payment was 174. Who can beat that? Not even T-Mobile so good thing Verizon helped us. Better deal, etc.

I have had T Mobile for three years. Never had a issue until 10/28/2024. Called customer service with a billing question and all I received was arguments. Before you think I am late on my bill I am on autopay so that's not it. Rep could not help me so I asked to speak to supervisor. All supervisor wanted to do was defend rep which I was not upset with or unhappy with at the moment. Talking with supervisor all she did was tell me she didn't lie to me. I never said she did so red flag. Then kept repeating herself to defend rep. At end of conversation I was left with no resolution. All of this over a device they didn't even service any longer and I called in to report not working. Was never told they didn't service them any longer. Then charge me 149.00 for so I am out 149.00 for something they no longer service and wasn't working just to keep my service on but not for long. I am out of contract with them.

T-Mobile gave a faulty phone. It died as I was going on vacation so after 4 hours on the phone they sent my new phone to our vacation address. It couldn't be set up so a day away from my family to spend 5 hours on the road to go to their store. Who, by the way, would not take the return phone because T mobile sent me a "return label". We took it direct to UPS and got a tracking number. It, per T-Mobile arrived at their warehouse but they can't locate it so they are charging me $1194 since it is lost plus another $250 to pay off the new phone.

I have been a TMOBILE customer now for about 2 years. I was originally brought over from Sprint in their buyout. So I went through Hurricane Helene. NC was crushed by this storm. Yet when I asked them if they could credit me for the 18 days I didn’t have service I was told 3 times that they couldn’t help me. I just have to pay it and suck it up buttercup! I will be changing service just as soon as I can! How horrible to do a customer that way!

T-Mobile is a ripoff. They just sent me a bill for $214 for equipment that I returned and they suspended my service last month two days after I paid my bill. They have been overcharging me for the past six months. Do not trust them. Do not fall for the gimmicks or scams. They are a rip off. They charge you whatever they want and they get away with it and if you don’t pay it they will turn your service off. I’m dropping them for Xfinity. I’ve been with them for three years and I’m done. Their service is crap. It goes out all the time and they still charge me a bill and won’t take nothing off the bill for my service not working for two weeks.

I was a customer from 2007 until today 10/25/24 when I was over charged for my prepaid account, in the past they had made good on mistakes but after today I see why they have been losing customer and so many negative reviews. They can go broke for all I care, AT&T or Verizon are a better carrier no doubt.

Perhaps the worst experience I've ever had with a company. Flawless customer for three plus years, Auto-Pay, one of the few people left who actually pay their bill. Ordered new phones, attempted delivery could not find my house (?!) so they immediately send back to TMobile's warehouse? Call Tmobile, apparently I have to wait for the package to arrive (3-5 days) and then an additional 7-10 days to get a refund in order to re-order phones. Called into TMobile and they could do nothing for me, offered nothing. Did not give two rips about my situation and offered no solutions. I am not worried about the money, I can pay for the phones outright. I am, however, completely blown away at the service (Or lack thereof) that I received to rectify a seemingly simple situation.

Would give 0 stars if it were an option, Tmobile has overpriced plans. I would recommend basically any other cell service company if you care about what is in your bank account. If you do have Tmobile currently, better watch the amount closely because it can and will change on you with no notice beyond just being present on your billing statement. If you're canceling your bill, you better ask if there are any additional charges because if there is, they will not inform you beyond a letter in the mail like we in the 1960s and they don't have your email address.

DO NOT USE T-MOBILE. They recently stole my trade in device and are not honoring the promotional value. Ordered a new iPhone 16 pro online and sent in the trade-in via mail. Received an email and text message stating the trade-in was processed and the promotion was honored, and less than 12 hours later, received a text stating the promotion was ended because of eligibility. Called into what can only be described as F- customer service and was told the phone sent in wasn't the phone I claimed it to be. However, it was the phone I claimed it to be and a customer service rep verified that it was. I was told it would be escalated and resolved within 24 hours and I would receive a call back. However, never received a call back.

Insurance is $9 a month. When I wanted to have my phone fixed for minor problem: the deductible was $45. The phone itself only cost $250. Do the math and find another company. I'm going with Boost Mobile which has the same network and I think unlimited is $25.

I don't trust their promotion offers, they lied to you, I was offered their promotions to add another line in my service for free and get a half price for the phone if I buy a phone but now they charge for the phone line that they added. Bad experience and looking for a new provider.

Would give a 0 if it was an option! T-Mobile is terrible, the service is ok, but if you cancel them, they end up charging you an extra month even if you only use 1 day of service and increase the rate by 5 dollars. Highway robbery, I've had decade of cell phone service through many companies and have never heard of such theft.

By far, absolutely the worst phone provider ever switching from AT&T over to T-Mobile almost 2 1/2 years ago. Trouble with incoming calls, outgoing calls, calls, dropping no service constantly make up an excuse and then try to blame it on the actual phone itself when all along it is T-Mobile, they don’t care about you as a customer. All they care about is being paid for the service.

I Had Sprint and was very Happy, 23 Years, then T Mobile took over. My Bill kept going up so I switched to another Carrier. T Mobile had Money in my Account in the Amount of $37.43. I thought they would mail me a check for that amount. Nope. They kept sending me a negative Balance and deducted $3.00 each month. After 3 Months it was down to $24.76. They said they would reverse the amount into my Bank Account. 15 days later, NO Credit. Then they said they mailed a gift Card and I have to wait 10 Business days. I see it as they stole my Money. Good Luck with this crooked company.

I have had the absolute worst experience with T-Mobile. Due to their negligence and lack of competent customer service, they wrongfully sent my account to collections! Despite making all payments on time and having no prior issues, they somehow managed to mismanage my account information, leading to unnecessary and undeserved damage to my credit score.

You all are thieves! I was told TWICE by a representative that my daughter’s phone was going to be free. All I had to do is pay a one time fee and then the monthly service. I was THRILLED so I decided to treat myself to an Apple Watch as well. I went ahead and signed the contract, got the phone, gave it to my daughter for her birthday and when I looked at my account I realized I was on a monthly financing plan for over $600 for the phone. I called and spoke to a rep who said he would escalate it and a supervisor would call me back within 5-7 days. I hadn’t heard from anyone so I called them to see what was going on. Apparently it was never escalated and the new rep was telling me I was still within the 20 days to return the phone and cancel but there was no promotion that I qualified for that would give me a free phone.

Complete nightmare switched phone providers was talked into upgrading my phone. The I 16 doesn’t work. My phone number didn’t transfer over. I’m sending messages or responding to a message and I’m being told that another number is coming up that’s not my number. Ongoing issues for five days straight trying to get things straightened out. Keep referring me to IT. Also told me I could not have my phone that I traded in back which worked fine and I didn’t have any issues at all with it . Had three different sales people working with me in the store said I signed an agreement with a representative/sales person that I didn’t even work with however, they produced a document with my name on it read all the fine print know what you’re signing and get copies. iPhone 16 has not been a good phone purchase for me.

Because I am a perfect T-Mobile customer for many years, I was offered an upgrade. The promotion was to receive 2 new Samsung phones for $200, all I had to do click on agree bottom in an email. Now they are charging me $800 because they said I agreed. I am still trying to fight this real Consumer Fraud.

I wish I had never made the switch from Metro to T-Mobile because not only do you get a lot of solicitations, but you lose out on perks such as free Amazon Prime. Plus the tablet or the hot spot does not work out of state. You can't even delete the visual voicemails either.

Beware of trying T-Mobile. They offer a free trial period to see if their service works in your area. If it works, I pity you with their piss poor customer service. If it doesn't work, then you're told you won't be billed but it takes 30 days to cancel your account and they can't send you a return shipping label until your account is cancelled. The catch is that's the trial period and they take their money off the auto draft account you have to give to set up the account. It's now been almost 3 months to get $162 back BUT they only give you $120 due to cancellation fees. YOU SUCK T-Mobile!!!

Not only is their network terrible they also have terrible customer service. I spoke to multiple people in the span of a week because nobody apparently could help me. I spoke to the supervisor who was not helpful. I feel like if I been with a company for years, it would be nice if I could be helped. I will be switching. DO NOT USE T-MOBILE!!!!

My parents have been with T-Mobile for 23 years and in August they received a bill for over 400.00 dollars. On the statement it show an international call to India for 111 minutes. And was charged 382.00 dollars. My mom speaks Spanish barely English and knows NO ONE out of the country. My father went to T-Mobile and was told they would credit their account. Then last month they received a bill and the charge was back on. I called T-Mobile for them and spoke to customer service and she said they will put an investigation and I should receive a call back last Thursday between 6-7 pm. Never received a call back. My parents called me today because they received a e-mail saying they had to pay the charge.

I was a Sprint customer from 2011 until TMobile merged with Sprint in 2021. I stayed with Tmobile for a year before transferring services. During the merge TMobile had us upgrade to their phones and in the process I lost phone numbers. I tried to get them back, I was told by a lady last year she could get the phone number back for me if I gave her specific times and dates I texted the number multiple times. So I hung up with her to get that information and called right back. I got someone else and they told me they are unable to help yet I was told not even 1 hour before that they could help. This company sucks for you request a paper bill to be mailed out every month and yet they never did once they merged with Sprint. At least with Sprint I would've been able to find the phone numbers I lost.

Do not try to order anything from Tmobile online. I attempted to purchase an iPhone on a lease. They approved it before I submitted my purchase. Then when I paid the money they just took my money and redirected me back to a page that said it wasn't accepted after they already took my money and when I called they tried to say they couldn't do anything about it without a order number which I don't have a order number. I just have the transaction of them taking money from my account. Customer service was not helpful and tried to make it seem like it was my fault that they took my money. If I don't get my money back I will be going into the store to raise hell because I don't play about money. Just be aware go into the store if you are trying to purchase anything from them.

I have been a customer of T-Mobile for several years. In good standing. While waiting for repair of my flip 6, I requested my old flip 4 be unlocked so I could use it on the Thai network. I was given company line it would take 3 to 5 business days. I explained again I was in Thailand with no phone service and really needed t-mobiles help. The supervisor was unwilling to commit to help me, stating she could not guarantee a sooner commitment.

I just spent 2 hours on the phone getting shipped around from department to department answering the same questions with approximately 10-15 representatives. After an hour and a half they hung up on me, after that I actually started to get mad. I was understanding up until then. To get anything done you HAVE to go to a store. I just wanted to return a home internet router that didn’t support the service area they told me it would. Absolute joke. I would never recommend anything they offer to even my worst enemy.

Tmobile keeps adding insurance to phone lines in our plan without authorization. I've called repeatedly to tell them the charges are unauthorized and they keep charging it anyway. They tell me they stopped the charges but yet they keep charging it. This has been going on for years. This company is fraudulent.

Your company sucks. 1. You have 3 branches illegally, 2. You don't even apparently have most the cheaper phones at the store, so scammy cause they can't even be ordered so why are they on display. I was told lies about some of the phones and to wait and still got nothing for 2 weeks seeing if I could get one of the phone which apparently doesn't exist even though it's on display, and it has set me back so much I need my phone for business and you're wasting my time, I just got me new phone on Amazon and it was cheaper so I'm not buying from your store anymore.

Forced to buy out equipment to change carriers because their service doesn’t work where my family I moved. We had phones more than half way paid down. Their service is the worst by far. Tons of drop outs, and no service at all with more dead spots than I’ve ever experience. Don’t recommend…

They keep changing the plan rate without any notice! I purchased the Business Unlimited for $144 for 3 lines per month. Come to find out that they were charging me $30 extra for over 2 years $176 per month instead of $144. When I call to talk to them about it they offered me a different plan but did not refund me the extra $30 per month they charged me over past 2 years! Their service representative located in different Country and were hard to understand and very little knowledge and authority to work with customers.

I was sent the email back in July 2024, indicating that they have not received my device back. so I called T-Mobile and told him that I sent the device back. They said they received it. It could be on the dock. Didn’t hear anything else for a while. Then I received another call again. I email indicating they have not received a device. No worries we’re gonna take care of it. today is now October 18 I’ll look at my bill. There’s a bill for $1500 of course T-Mobile states again they have not received this phone so I produce receipts before I produce receipts. They wanted me to pay the balance or make some type of payment arrangements call back representative to make a payment payment receive, T-mobile is the worst. I didn’t even want to give them a one star.

I dropped my phone and it broke, so I haven't been using my service and logged into my T-Mobile account to look at a phone. I am on auto-pay with T-Mobile and get charged monthly. I assumed T-Mobile was charging me correctly. I notice my Magenta 55+ plan was costing $100 for one line, even though the web shows one line should be $65. I called in to ask why my rate seems high compared to current rates. Well, I had 2 lines and ported one out. I cancelled that number with T-Mobile, but they said my expectations are "too high" and the consumer bears the responsibility. I was supposed to tell them to change my rate. They will not credit my account.

Can't post without giving them 1 star. I'd give them none. I moved and forgot about my account. Had 100 in credit that is my money from over paying and yet they closed my account, archived it and when I called or went into the store 5 people later I pretty much feel like I was told to ** off and they won't do anything to send me my money. Won't ever use this company again. The supervisor even took forever to pick up and she even as her role she doesn't have any access to things either. Suggest using other networks. Worse than dealing with the IRS.

In July 2024, thought I was getting big savings by switching from Verizon Straighttalk but was I fooled!! T-Mobile flyer states 45% savings using code “Savings55” with FREE IPHONE. You end up paying finance charges on Series 9 iPhone for 2 years!! After 1month of terrible service (dropping calls, not getting calls) with new phone, my local t mobile store updated my phone and that was fixed. But MY BILL was almost doubled from what I was quoted of $57/month. Then BILL WENT to $84.70 and this month it was $90.43….

They charge very high rob you everyday. I charge you every month different. They tell you something and when bill come it's double..Bad, bad, bad company. I never recommend this company..They gave me stress every time

I was a loyal T Mobile customer for years but finally the bills got too high so I switched to a cheaper carrier. I moved over all the lines but was unable to close the account because an aggressive sales person had added a line in some convoluted deal to sell me a phone. We never used the line. No device was attached to the line. However, the device had apparently not been paid off. I called T mobile saying that I wanted to pay off the device so I could close my account. I paid it in full.

2800.00 in new equipment that they would not activate because I didn't have an account number or PIN to give them. I was never given such!!!! 19 calls and no activation and they REFUSED to give me a return shipping address. Never again will I trust T-Mobile!

I have had terrible experience with T-Mobile technical support! My phone stopped working and I was transferred to technical support only to get the runaround. After being on my friends phone trying to get help, the man on the other end of the call, put his receiver down while I could hear others in the office laughing and joking around! I was on the call for 1 3/4 hours before I finally gave up and ended the call!!

The worst phone company ever, never lower the rates. Instead they raise the rate and the customer service?? The worst customer service from hell. After 4 yrs trying to lower my bill and instead they raise it! 4 yrs and nothing. Instead I got the rates increased! So many other companies out there better, faster and more affordable!!

Constant issues. I made many attempts to get issues resolved. My parents have the same issues. Other people I know have the same issues as well. Can't call or receive calls frequently. Between my phone and tablet I pay $85.00/month for this. Highway robbery. They dazzle people with their their advertising but don't deliver.

Stay away. They are absolutely horrible. They convinced me us to leave ATT with the promise of free phones and here we are paying for them. They even went back and listened to the recording and said sorry you are misinformed!! Run away. It’s not worth it! Was in the phone 4 hours to get to that. Nothing resolved except the person they trained and listened to on the recording gave the wrong information. He even called us back the next day to close the deal. But they refuse to do anything.

Recently I take service from T-Mobile business family plan, I spoke someone by phone. His name June & he offer me 4 line with 4 iPhone 15, 2 years contact with autopay $170/per month. After that 1st month they send me $605.07, I call them. They told me this is with taxes equipment etc. Now they send me $245.33. Now I try to call salesperson June. He didn't answer, someone call. Tell me he is no more with t-mobile, Now I am stuck with large bill.

BUYER BEWARE!! We just left T-Mobile after 15 years as our carrier because of the initial incompetence at a location in Meadowood Mall in Reno, Nevada, that is CONTRACTED, and not owned by T-Mobile. Thereafter, every customer service rep, manager, retail clerk, tech support, name it, we've spoke with for the last year, has refused to repair the problem created by the creatures at this store. No one wanted to fix the clearly erroneous handling of our new phones and watches by the idiot who sold them to us. We were passed around, placated, and eventually they all went silent.

T-Mobile has no professional agent across all departments. Sale agent provided false information regarding to phone purchase to the customers. The support/customer service is not resolve the issue and always restate that they have the right to change the policy without letting the customer know. When the issue got into the higher level, they also stated that they have the right to change and the customer has no right over it. When I made the complaint to the State, they sent an agent to talk to me over this issue. The lady was all mighty and looked on me as if “Oh you made the complaint to just want to have something, I just give it to you so you can shut up”. Her tone made me felt like I begged for something.

My wife and I have both recently been into our local T-Mobile retail store within the last month, and our experiences were both terrible. The staff acts annoyed that you're pulling them away from their chit-chat, and they refuse to do the simplest things to help. Felt like I walked into a college dorm, not a retail facility. We didn't pick this company - they grandfathered us in from Sprint, just to make matters more annoying. They sent my wife to the Apple Store because they didn't want to process her upgrade.

I called T-Mobile customer service to cancel my wireless internet and I was told to return my tower to a TMobile store. I got the receipt dated June 2, 2024 but then I kept receiving bills. T mobile then sent me a letter that my service is canceled on Oct 1, 2024 for non payment and to return the tower to avoid non-return and damage charges. Spoke w Martin who wrote change of responsibility dated Oct 11, 2024. Horrible service and customer service has no clue how to handle their mess!!!

The store has a 5G antenna, so it shows how fast a phone is capable of, but they don't actually have 5G that works, it connects to 5G, but doesn't ever load anything. It's 2024, how can calls still be getting dropped when in a large city?

Can I give zero stars. Can I give zero stars? The ABSOLUTE WORST Customer service ever. I am going through fraud investigations with them because someone opened an account under my name in March 2024. By end of April the ASSURED me it was taken care of and it was closed. Now it's on my credit report. I had to go to Police Department and fill out report and now wait for them to go through investigation. Waste of my time as a business owner worst decision ever to go to T-Mobile. Also their service is terrible. Thanks for Wasting my time, messing with my credit and not doing what you said. Completely predictable. Best part they have the worst service ever, I am always at 1 bar.

Hi everyone my T-mobile experience. T-mobile told me to go to the store and there would be a note on my account to trade in for a new phone. All a lie no note trying to trick me into higher service and monthly payments for the phone. Shame on me for wasting my time believing I was a valuable customer.

A great product alone cannot reach a wide audience without excellent customer service. Fortunately, there are many exceptional customer service professionals out there. In my experience with T-Mobile customer service, particularly on the southwest corner of Jupiter Road and Walnut Street in Garland, Texas, I have always been impressed by their professionalism, on multiple visits to this T-Mobile store. I have had the pleasure of interacting with their outstanding representatives.. Each time I visited for various reasons, I observed their exceptional treatment of every customer. They consistently demonstrated patience and professionalism, making my experience enjoyable. Their name badges proudly displayed "Nicole" and "Andrea," making it easy to recognize them. Thank you for your excellent service!

I wish I could give negative stars. They lie to you to get you to switch. It takes at the least 8 weeks for your rebate cards to pay off your devices. They are combative on the phone and on chats. They are way worse than Verizon.

I purchased T-Mobile service about a year ago and bought my phone on a promo deal at the time. The promotion being they give bill credits and I pay a portion of the phone until the phone is paid off. I specifically asked the associate when purchasing if I could pay off early and if so would I only be responsible for paying my portion of the payment not including bill credits, he said yes. Fast forward and I only owe $90 and now they are asking me to pay the remaining $333. My part plus the credits that would have been given, I asked why is that so since if I pay my part T-Mobile should credit the remainder and my phone should be paid off. Didn’t want to leave them until this happened. Buyer beware. Paying off early means paying both sides of payments.

When I went with T-Mobile over 10 years ago, all customer service was in the USA. They moved it a few years ago to the Orient. Well, that was a HUGE mistake. What horrible service. The representatives cannot (or will not) transfer me to anyone in the USA. I bought a new iPhone 16 for my daughter and it had to be shipped. They use UPS (whose call center is also in the Orient) and the delivery was promised on Tuesday. To make a long story short, we got the phone on Thursday after my daughter talking to the local UPS agent and they came back later in the day. At this time, I cannot recommend T-Mobile to anyone based on poor customer service that does not follow through with their promises. I just wish I could speak with someone here in the USA.

T MOBILE. Cheaper than most providers but at the rate of *not getting proper network *does not connect calls *most of your calls goes dump without your knowledge *GPS signal very poor *you are lost inside any shop or your home...etc. Neither able to get calls or GPS signal and always the excuse the customer care service says "There is network outage in your area and people are working" - for past three years.

Continued review fun Play Store... I couldn't get onto some of my apps because I didn't have all my passwords on me. Some of texts weren't going thru. I had them on my screenshots but others weren't receiving them. If my wifi is on I don't get my mms messages until I turn it back off. I tried to leave less than 4 stars from my continued review but playstore, but it seems I died for 4 min and didn't have a pulse, because the second I touched another button it worked. It takes at least 3 to 4 min. Better I answer a call and anyone can hear me so I hung up on a majority of the time. I have to restart my phone because the screen has been freezing at times. The people I block and delete their texts keep reappearing in my chats.

Terrible customer service and they will rob you blind. Go to literally any other carrier. We upgraded and they trapped us in the 24 month contract stating that as military we would be exempt and we were not verified. Thousands of dollars later, we were without phones PCSing to Italy.

I've been experiencing some ongoing issues with my phone, and after contacting T-Mobile, I was able to get a replacement device. However, the replacement turned out to be defective as well. I reached out to T-Mobile again, and they provided another replacement, which also had issues. Frustrated with the situation, I decided to file a complaint with the Better Business Bureau (BBB) and the Federal Aviation Administration (FAA) to seek assistance in resolving the matter and obtaining a fully functional phone.

SCAM ARTISTS AND CON ARTISTS!! I have been using T-Mobile home internet in our camper since 2023. I went with this option because I was told by multiple employees including the store manager that I could take it on the road to use in multiple locations as I live in my camper. For $55 a month I couldn't complain. I have been using this for over a year with NO issues and now am being told I need to pay 2.9 times more ($160 on autopay) for their new "away plan" for the EXACT same service I have been using. The home internet will now be geo-locked to one location so you can't take it anywhere. The rich have to stay rich and they will find ways to make more money for providing the same service.

I used T-Mobile for my business and even bought their 5G Internet and remote cameras for my business location. Customer service was horrible - I tried for 6 months to get my “Business Expert” to call me, but Tristen never returned my calls - so I pulled my business and went AT&T. I asked to pay off subscriptions cancel ALL my other devices as well and was told they were all cancelled. They never cancelled and kept billing me for 7 more months - each time I tried to cancel they told me it was “now cancelled” - so 7 months later I go into a TM office and they tell me the same thing. 3 months later I cancel the auto-bill with my credit card and they send my account to collections and add an addition $180 charge but can’t tell me for what.

We signed up for a promotion to get a Google watch for free if we paid the monthly $20 line fee. The watch charge is approx. $16.67 a month, and we are still paying that after a YEAR & tons of calls to them.

T-Mobile appears to engage in fraudulent practices. After transferring my four lines to a different provider, I inadvertently left my auto-payment method active, resulting in a double charge. When I contacted their staff to request a refund, the supervisor treated me poorly, provided incorrect information, gave an erroneous confirmation code, and advised waiting three business days. Despite waiting over 10 business days without a refund, subsequent contacts yielded the same unsatisfactory response, leading me to urge caution when dealing with this company due to its deceptive practices.

After 14 years with T Mobile I call the customer service Philippines office to explain that I had a data plan for long distance and ask them what long distance call I made and the rep refused to tell me. They said it happen when I was already back in the States. I never been late on my bill with them and rarely leave the country. The rep that I purchased the plan told me I would be cover under this plan. I have a bill of 189 dollars. Think it's time to find another Carrie. I don't like getting customer service in the Philippines never had problems with the New Mexico office her in the United States.

I received the wrong phone. It already had text messages on the phone and was the wrong phone completely. Now T Mobile is trying to make me pay a restocking fee and pay extra to get the phone I actually ordered and paid for from the get go. I have been taken advantage of and lied to. T Mobile made the mistake not me and I have them on a recorded line admitting that they made the mistake. Not me. I should not be held responsible for their mistake.

Poor service, even worse customer service and insurance policy. It may be more affordable than some carriers but it's not worth it. I've heard people say much better things about other carriers in the same price range.

I was a customer of T-Mobile 10 plus years and always paid my bill on time. September 20th paid my bill early $172.85. Usually cancels out autopay. September 21 I was charged again, called them. They said they would refund me 2-3 business day and nothing so I left T-Mobile and filed claim with my bank. Today 10-4 I was told I would get a pre paid card, I told them that’s not how I paid. I would like to get refunded through my debit like I paid. They said that was not possible and that I could use the card to go grocery shopping. So now I have to come out of pocket and pay bank back. Awful business.

My experience with T-Mobile was horrible. I switched to T-Mobile because they had "free" international texting just before I was about to go to Paris. Before switching, I asked multiple times if the international texting was actually included in my plan and was assured that it was. When I got to Paris, my phone simply did not work unless I was in my apartment connected to wifi. I spent 5 hours on the phone with T-Mobile staff trying to get service but it never worked. I spent my entire trip without cell phone service so I had no GPS, no ability to look up sites I wanted to visit, no ability to book restaurants, and no ability to text or receive messages unless I was in my room connected to wifi.

Yes I became a customer of T-Mobile and within that time I became a victim of Identity/financial fraud. I called as soon as I was notified and I have explained this situation and that T-mobile allowed my account to be comprised as well. They still suspended my services, refused to help in any way and I don't feel like for a customer of 3 years should have to experience this in any way. They would not do anything to try and get the account or help with it or do anything. Very bad, poor customer service. I really am considering closing my account with T-mobile. I don't recommend them to anyone.

My husband went through his Verizon account and got the t mobile wi fi for our home service. The service was low quality so after a short time he discontinued the service and asked how to send them the box back. They kept giving him the run around. But we're sending a higher and higher bill each month. They had stopped sending bills and we had given up on trying to get them the service tower back to them. It has been over a year and I have forgotten all about it. Until about a month ago... My husband passed away July 25, 2024 and in August I received a call from a collection agency asking for the representative of the estate of...

The agency will lie and hide evidence and manipulate customers and add fees to your bill and refuse to fix it for you and will constantly charge your bank account fees and constantly shut down your phones so they can charge restore fees also. I have tried for a month to be patient and work with them on a resolution and was lied to about that too and have nothing to show for it but 350 more than what I was told my bill would be and one of the lines on my account hasn't been used in months.

They take out my payments 2 days before my due date. I had an error and ended up 1 day late and was charged a late fee. REALLY!!! Called and Nei basically said, "Oh well." So I hung up. She called back and mentioned we were cut off. I told her, "I hung up." She said she called to waive the fee. She lied to me at that point and told me that she was then not going to waive the fee. I didn't care about the fee when I hung up the first time. WHAT HAS HAPPENED TO CUSTOMER SERVICE.

I’ve been dealing with T-Mobile for months, and it has been an absolute nightmare. In June 2024, I ordered a 5G internet plan and a Go 5G phone plan. Despite never receiving the order, I’ve been charged every month. I've made countless calls and sent emails, but there's been no resolution. Every time I speak with a customer service agent, I'm told a different story, full of empty promises and lies. It’s beyond frustrating.

If you ever need competent, efficient and fast customer service, look elsewhere. I get emails saying I left T-Mobile even though I paid months in advance, a lot. I spent literally my work hours to get answers to stop these disturbing emails but not a single person could give an answer until a supervisor named Carlos tried to help, but his message was:

I just left T Mobile where the line was extremely long. When my turn came. I was met with a beautiful smile by Jessica and from then on the customer service was superb!!! She went above and beyond and it was time for her to clock out! Hats off to all who gave T-Mobile customers great service during the Hurricane Helene. Prayers to Jessica and her family!!

We have been T-Mobile loyal customers for 14 years, we've come on hard times and needed payment arrangements moved back to accommodate our paychecks yet T-Mobile could not accommodate, pathetic after 14 years of loyal service we could not get help from T-Mobile, I will be switching to another carrier after 14 years. T-Mobile only cares about their money. Friggin pathetic.

I have had T-Mobile for a few years and didn’t have major problems until I decided to get some watches. I had called T-Mobile to order watches I ended up getting the Sync up kids 2 watch and a Google Pixel 9XL. I was told that I needed a watch line in order to have the kids watch. It turns out I didn’t need the phone line nor the brand new phone. I had no problems returning the phone and getting my money back. So I call T-Mobile again to order 2 watches. I wanted the pixel 3 but they were still pre order so the representative talked me into Apple watches. So I get the apple watches and try to set them up and could not set them up.

None ...as in none of their reps were educated on promotions, billing, phones....However I'll give 'em one star for being friendly. Store rep was about as stupid as a box of rocks or extremely skilled at lying, overcharging, blah blah. Phone rep (outsourced) said I should bring billing questions to the store ... Seriously????

I called customer service to unlock my phone, took 3 times to explain and at the end she could’ve even help! So I asked to speak to a supervisor which she said they were unavailable but will call me back which never happened