T-Mobile Reviews

Great customer service, and veteran-friendly. No robots when you call, all people. And great for building credit when you are just starting out. Quality plans and devices. Easy to work with and insurance claims are a since. Best mobile company I have ever dealt with

I am a victim of this breach and when I called customer service the guy just stated he didn't think I had been hacked and refused to give me the corporate's phone number. I Highly disappointed and disgusted at how these customer service reps are trained. I think they train them to send you in circles. I mean what do they care? It's not their life. Pathetic really. They never use to be like this. I use to brag about them. Now I'm faced with getting a lawyer.

I just spoke with Brittany @ T-Mobile & she was a delight. Professional, proficient, polite and understanding with my hearing impairment. I must use my landline being hearing impaired where an operator must listen then type whom I am talking with. She patiently guided me through each step in changing my verbal passcode and online password. She first made certain that my account had not been affected. She is an excellent representative for T-Mobile and all companies should have such fabulous employees working for them. I am pleased with T-Mobile also because of the free scam shield that prevents scam calls from coming through. I have been with 5 other companies and would not think of changing because of excellent service and 5G that has the best reception of any other cellphone provider. You would do well to change to T-Mobile. Try it. You'll like it. Go and just go for the BEST. 10 STAR RATING WITH ME.

I've been with T-Mobile for 7 years now. They have helped me in times of need and always always I get respect, kindness and the company always helps me out no matter what. I suggest T-Mobile for your wireless communications and don't forget they got 5G!!!

I brought a Verizon phone with me when I signed up with T Mobile. It was a mistake because even though they changed the Sim card, I can really only receive calls. I get a pop up message saying emergency calls only. I can only use texting once in a while. Otherwise I simply have the use of my camera but no other service. Now I am forced to buy a new phone from T Mobile for several hundred dollars.

I have been with T Mobile for almost 12 years and I have always been able to get any kind of help on 611 or at a local TMobile store. I'm treated like a valuable customer. A few years ago my son took my account over to pay for it for me, as I am now 75 years old, so you can find the account that's in my name back to 2009 or 10. It's now under Daniel **, an even longer customer as he's the one that told me about you in the first place! I tell everyone I know that they can't do better than TMobile!

This is the worst network ever. They are terrible and they lie to the customers daily on telling them the iPhone has special antennas for each carrier built into the phone. If you don't buy their phones they tell you that you need to purchase one of their phones. All of sudden they are running a special. It's a lie. Don't fall for it. just run from Verizon, T-Mobile, AT&T!!! They are all crooks, scammers and greedy nasty people who destroy the planet with their ridiculous spiels. Absolute lies!!

Personally I've been with T Mobile approximately Twenty years. They have always been very helpful whenever I've had a problem with my Phone. The only problem I've ever had was trying to talk to someone who was in another Country, but I just hang up and Call back until I get someone here in the United States of America.

They are a bait & switch operation promise the world then slow you down. I was grandfathered in on 4 lines 4 100$ but my bill was consistently over 200$. Called cus. service. Got run around. They would then slow data down to a halt until you couldn't even watch Netflix. A 2 hour movie would take 4 hrs but I didn't have the patience my daughter did.

T-Mobile for myself has been pretty steady with service. Rarely does the phone system go down and when it has service was restored quickly. My bill has gone down over the months but it is still on the high side.

I switched to T-Mobile after 15 yrs with Verizon. Not perfect but better Customer Service & better price. Verizon doesn't really have a 55+ option unless you're a very rich retiree. Once you reach T-Mobile customer service, much friendlier & helpful.

T Mobile is wonderful! I have been doing that when I got my first phone cell in 2002! Your company has been great, as your employees help me out so so much when buying a new phone! Have done it in KCMO, Austin, TX, LA, Calif, Reno, Nevada, SF, Calif, Portland, Oregon, KC, KS too & Chicago, IL. I was in LA for 10yrs & got T Mobile when I lived in Encino, Hawthorne, Santa Clara, Santa Cruz, Burbank, Atwater Village & Glendale & Sherman Oaks! Your Employees have been awesome & wonderful! Now in 2021 I always go to T Mobile in KCMO, as moved in 2018 & live in Mission, Ks!

I am kinda on the fence about T-Mobile. My phone and my husband's phone cuts out when you are talking on it. We went and the person there was very helpful. He fixed that problem for me but not my husband. My phone also doesn't sound off when it rings or I get a text. Those problems have not been fixed. The personnel seems helpful, but I don't want to continue to go in the store Multiple times to get things done.

Was satisfied with TMobile.. until I started getting multiple issues with phone. Doesn't light up when I receive calls. Have to literally go into phone app and press the touch tone and then it will display who is calling. But what really got me upset was after being told by T-Mobile I was eligible for upgrade and all the discounts and after being hung up on by T-Mobile..the next agent advised me to go to store for the upgrade and she would waive the activation fees. After going to 3 separate stores due to not being served properly and not being acknowledged that I was getting extremely upset..the last stop was at location on Hickory Hill.

Have best rate for seniors over 55. Have good promotions for new phones and tablets. Wish I did not lose service on roads in Poinciana, Florida and at national parks. Lots of stores to get help at and answer customer service in reasonable amount of time.

Tmobile has impeccable customer service. If you have even a small problem they will fix it. I have never been unsuccessful in getting anything fix right away. I wouldn't switch if you paid me to. Even with the latest security breach T Mobile is still my number one choice.

Don't use their service, it's time consuming and horrible unless you have plenty time to wait and not worry about how they bill you. It may take forever for just a small thing. Their rep supervisor Bellomy or Patricia never send me anything or call back.

I've spent over a year trying to cancel 2 extra lines. Each time I was promised it was done and I continued to get billed for them. Just switched my service to a new carrier. Just spent 2 hours on the phone trying to get all my lines canceled. I was on hard land line and they, hung up on me. Paid my bill within the last week from auto pay. They want another full payment. Mind you 2 of my 4 lines haven't shown any activity for over a year and in their own notes show I tried to cancel multi times. Total clown show.

The reception is bad. At home the only reason my phone is working is because I have WiFi because my T-Mobile reception is really bad. I go to places where I expect my phone to be working and it's not.

I've never had any problems over the years... I had 1 issue about my bill payment being overcharged on my card that was not my doing. I spoke with representatives and they handled the situation professionally. And took care of the issue in a timely manner.

Have been with T Mobile for several years. My son in law has me on his plan and I am pleased with it. I have a very nice phone and am very satisfied with my data plan. A One Plus 6t android 10 very easy to use and my 2 granddaughters Autumn 12 and Riley 9 are smartphone Savvy help me with anything I need. Also my daughter their mom and my son in law help me also.

Unfortunately I was forced to be switched to T-Mobile because of the sale of Sprint to them. Since the sale, I've had more problems with them and the 5G. Slower and more bad connections than before. Looking for a new service possibly in the very near future.

Prior to the T-Mobile merger, our service was reliable. After the merger, we were notified of the need to change out our SIM cards for even greater service coverage, but have had terrible coverage since then. We will be for a new provider.

I switched from MetroPCS to TMo about 18 months ago because PCS wouldn't sell me a Sim card for my smartwatch ("we don't support smartwatches"). Finally want to upgrade to 5g equipment to enjoy all this improved speed they keep bragging about. My 3yo 4g handsets are not impressive, although they were very solid in their days: ZTE Blade Max and LG Stylo 4.

I have been a T-Mobile customer for almost 20 years. I have no issues whatsoever with the mobile service. I was rewarded with unlimited text and data for being a loyal customer well before it was offered to everyone. There is no other mobile service I would want to use.

The merger has not been good for both companies. My phone is so slow and I do not currently have 5g available for my phone. There is still confusion about billing and it is difficult for me to upgrade a device that is on backorder.

I've been a Sprint customer since 2003. When Sprint became a part of T-Mobile I was concerned about the quality of customer service and rates. I've been pleased with the rates remaining what I consider the best unlimited plans available. Customer service in my local store has improved. I am a bit disappointed with the online and phone customer service. Long waits and poorly trained CS agents are frustrating. This needs to be addressed and improved on ASAP. And, please bring CS back to better English speaking agents.

Customer service is great but the automated systems and apps are horrible. Price is much better than competitors for equal service. Have some minor issues with data being choked down. Hopefully they finish the cell towers and get back to normal.

I think it's a very good company, it's very good reception, they have very friendly staff when you call them for help and are very helpful always with whatever you need help with. Also the bill stays the same unless you buy new accessories for the phone.

BLUF: worst customer service. No protection of customer information. My phone number was outported to different carrier. Not only that, they added 2 new lines without my approval. Unbelievable! I am a victim of T-Mobile negligence. If you want a good network service and satisfactory customer service, t-mobile is NOT the company you want. Horrible business company with full of lies.

T-Mobile is a pretty good company. Speech is clear and connections fairly fast. There are a lot of dropped calls, but I am not certain if it is the fault of T-Mobile or the party I am calling. I like the T-Mobile Tuesdays with the perks. I wish there was some way to lower my costs. They advertise excellent prices for seniors, but after all the fees, their price is not such a big bargain.

Service is excellent. I can depend on my cell service and not worry about interruptions in service. They also include many other services such as promotions through their T-Mobile Tuesdays app. Their free Netflix and MLB, gas discounts, hotel discounts and contests are very unique.

I have been a T-Mobile customer since they came on the scene in Southern California. Their service has been exceptional for the most part and very customer service friendly. I've been a postpaid customer and a prepaid customer. I found the plans to be moderately priced and they offered the most bang for your buck. Plus I love the incentives and promotions offered on a regular basis.

We had AT&T for years and it got too expensive. Coverage was great but cost was a problem. Switched to T-Mobile and saved $100 per month on three phones and was happy till we lost calls, poor connection and spotted coverage. Went to a location in the country where AT&T reached easily and had a clear connection and had nothing with T-Mobile. Changed back to AT&T on a discount plan thru Sam's Club and got excellent coverage back including out in the country where T-Mobile didn't reach.

DO NOT USE FOR TRACKING DEVICES! They came out to our business and gave a presentation only to not provide. They partnered with GEOTAB and there is huge disconnect in communication between the two. The devices don't work and they can't figure out to correct the problem but still want to charge us. Horrible customer service and tech support. Between the bill and having them installed on our vehicles we're thousands of dollars in the hole with nothing to show for it. This was a huge waste of money.

In spite of the many technological advances T-Mobile has made; it does not equate to savings for the average citizen living on a stringent budget... With the amount of money spent on celebrity endorsements; in my opinion, it would be better served by extending all manner of discounts to its patrons.

Well I must feel pretty good cause I've been with T-Mobile almost 11 years and they have had our UPS and Downs but throughout it all they have been a Gand uh a good mobile service. Every time I call customer service they're fast and efficient. So that's a plus bus. It's a good mobile service to have.

Network shows 5G but it's very slow and sometimes not available even. Billing issue occurs and customer care service tries to resolve but again same issue appears. I have to verify the bill almost every month to check the charges. Sometimes credit related to trade-in are difficult to get.

I had a phone for 12 years! When TMobile took over Sprint I started having trouble with my phone, I assumed it was the age of my phone. TMobile offered free upgrade so I thought it was the time to get a phone, but troubles continued. Also when they transferred sim cards to my new phone I lost a lot of pictures, texts and voice mails that I had been saving. When I asked about that they said it was because of the age of my old phone. I wish they had mentioned that was a possibility so I could have figured somehow saved those items. Every time I ask for help it takes at least two people or 2 visits to the store to rectify the issue.. Very disappointing service, it seems they know how to sell most expensive phones and service but not how to fix problems, Last time I was in the store there was a woman with the exact same issues!!!

I have had ongoing problems with them since day one. It’s a little better, but very rarely do they fix my issues. There’s about a 50 50 chance of them fixing your issue. Most of the reps that answer the phones are from foreign countries and are very difficult to understand. You would have to ask several times for them to repeat what they said. Calls end up very long.

I was overbilled so went to website only to find it said call customer service. I did. I was on hold for over 2 hours. I finally gave up. Basically they can charge you whatever they want and you can't get in touch with anyone! I've been overbilled 2 months and I can't get to a person to get this corrected. The only way to contact them is via phone number and you stay on hold for over 2 hours and no one answers.

Bought two phones from T-Mobile, transferred two lines and traded in two phones. Was told I would get promotions on both phones. T-Mobile changed my plan twice without my permission. I was given a promotion on one form but not the other. I’ve been trying to resolve the issue for two months. I’ve gone to the store where I purchased the phone and have talk to the customer service reps approximately 12 times. No resolution. Repeatedly told be patient. It’ll be resolved next month. Paid off the phones and a loss of $1500. I’ve moved to another carrier. T-Mobile is in bad shape and can’t get out of there on the way.

I tried T-Mobile's 5G service; could not connect at all. Sent the thing back; they then send me a bill for $13.17, apparently for the one day I tried it. Then I tried to pay the $13.17, their "guest pay" won't let me in. Tried chat, waited 30 minutes, nothing. Their bill has no physical address, so there's no way for me to pay them the stupid $13.17. What a fouled up company.

T-Mobile is an average company that has elevated itself to a major entity and I truly believe it's been because it's embraced growth with its customer service, pricing, and affordable products. I have an older plan that allows me to pay less than $100 for 3 phones!! That's ridiculous. And because I've remained with them over 17 years, they dropped my bill by $10 earlier this year out of the blue and called "just" to make sure I was happy with the service, asking me genuine questions about my experience. I've watched this company grow from a spotty network to a powerful company with great coverage service.

T-Mobile offers pretty good service in Chicago, but the bill is not necessarily fair for a single consumer like myself. There is $10-15 off for two lines or more. I had Verizon and the surcharges and taxes were off the charts. I don't think there are any national providers that don't shimmy around with their price structure most of the time.

I am not overly impressed with the quality of the service. I deal with it, only because the price is cheaper than Verizon. They have thank you Tuesday, but the specials offered rarely are of interest & the discounts aren't even as good as random discounts you can find on the internet. I don't feel like they appreciate their customers as they don't offer deals for specials on packages or phones. They are just fair/middle of the road company.

I have used T-Mobile for years, for the most part, I am satisfied with my serice. The service can be spoty at times, otherwise, it's worked well for my needs. I don't use my phone for high-powered gaming or anything like that though!

Great sales people team, great service, clean establishment. Have very good knowledge of equipment, phones, computers, emails and offer different service opportunities. I love T-Mobile Tuesday. Saves money on gas and purchases around town.

They need improvement for deaf people needs for recording, for show price, for court because if we are using communication for American Sign Languages to talk each other what we talking about for rights to know what's going on than misunderstanding with hearing people to witness.

I switched from Verizon about three years ago and I cannot call out the benefits of T-Mobile more... The quality of service, the price points are dramatically less, and my overall customer satisfaction with anyone I've ever had to deal with at T-Mobile has been above par.

Dropped calls, bad phone service, very difficult to talk to a live person, the in-store personnel have no actual knowledge of their services, one person says one thing the other says something else. Very dissatisfied.

T Mobile's 800-937-8997, I have called twice, both were 20 minute hold times, so I used the prompt to have them call me back within 20 minutes so I wouldn't be waiting; that's twice that I never received a call back.

Please don't make a purchase of an iPhone and a plan with T-mobile. It is the biggest mistake I have ever made!!! I bought the phone with the agreement there was a special promotion for seniors, in which I would be charged only half for the phone. I paid $250 at purchase which was half the $500 cost of the phone. $250 has been billed to me each month. I have called their 611 service number and spoke with the following people. Ryan, Ray **, and Mel have all promised that they would correct the billing and not charge me the other $250. This is after months of writing, calling and waiting for hours to reach their service dept. I give up and will have to take my business back to Verizon whom I had had wonderful service for the last 30 Years. I would never recommend T-mobile to anyone. I really like my phone but should have bought it from Verizon.

Poor customer service. The service in my area of Evansville, Indiana is horrendous. Calls dropped. Text never go through. I was told my cell is programmed for outside use. They have hardly any towers and I was told by customer service. I called 6 times to have my phone unlocked. It was never unlocked. Every time I called same stupid nonsense. This company doesn't care.

Their service is impeccable. You talk with a real person whenever you call them. Everything is included in their fees; not like other companies. Their pricing is the best I have found. This is a great company.

I have Sprint/T-Mobile, they are both very reliable from the purchase of the phone to questions for billing, their technical support is very professional and knowledgeable of the equipment they sell. I have had competitors phone services. There is no comparison. S/T-M don't just offer services and a bill and shut the door. They offer a plan that makes the consumer feel that they are important.

They were no help for the pandemic and stimulus check, they make sure they got people with for five lines. The company did not offer anybody help to the pandemic meaning cutting down their bill or just making sure that they were okay. They promised hardship payment but never happened.

I've had T-Mobile since 2008. Overall it has been a good company for me, and it is reasonably priced. I pay 55.00 a month for unlimited everything on a Veteran plan they offer. I have had very few outages. Not happy about the current data breach however.

Always a good signal usually four or five bars. Helpful and courteous representatives. Excellent technical support. Great deals. I pay $120 a month for six phones and one free subscription for Netflix.

Good company but, when they send out surveys for free stuff DONT DO IT. You will be charged so READ the fine print because you will be charged the full price of the merchandise you think you are getting for free.

It drops calls. Their service sometimes you have to dial a number more than two times to get it to connect. Download consistently takes too long. And some areas that I go there is no service! Majority of the time I only have one bar two bars if I’m lucky.

I'm very disappointed in this breach of my data. The service has been really bad and the billing system has also changed. I'm considering leaving and I've been a customer 3 years now. They must do better.

In my country the best operator is T-Mobile and they have a lot of free offers to use and to talk with family friends from where you want. I don't know how many years I am using T-Mobile number and I will not change this operator.

T-Mobile 5G Wireless Home Internet is a great new internet service, which requires no cable connection to the service. The wireless router is sent to your home, and is extremely easy to set up. It is very reliable and sufficient for all my home intern needs, including streaming TV, home security alarm, and all devices connected to internet. I love this new internet service, and highly recommended it to everyone.

I have been with this carrier for 23 years, it has been nothing less than a great ride, don't know if I would leave, even if they asked me to. Even without 5G, T-Mobile is the best mobile service in the nation.

T-Mobile is amazing but sometimes my service isn't the best when I'm in some parts of the town. I'm not sure if it has anything to do with me needing to upgrade my phone but I thought I'd have good service everywhere.

T-Mobile has to be the worst cell phone company ever. I have a brand new 5g phone and I can't get a signal probably 70 to 75 % of the time and sometimes when I do have a good signal the phone still doesn't work.

Very good service. My calls are never dropped as they were with Verizon. Price for monthly service is also a good value. I have shopped around for the best bang for the buck and Tmobile is my go-to carrier. I have recommended it to all my friends and family.

After using both AT&T and Verizon, I came back to T Mobile because.. I just like them more for their sense of humor, and underdog status. I've never had poor service (except in Vermont), where they had no presents for many many years. I believe they are reasonably priced, no surprises billing and a good unlimited plan. I recommend them. I also LOVE their T-Mobile money card and I love the fun factor concept of T Mobile Tuesdays!

Service has not lived up to its name, and a whole lot of miscommunication misinformation. I was much happier with Sprint, and I feel as though the merger wasn't explained thoroughly to its customers.

The optimal service is great, There is no service interruptions, pricing is affordable and they work with you when have difficulty with making payments on time, finally they help with protecting personal information on your phone being by using McAffee. I am in love with their service.

Many times when I have multiple issues with my T-Mobile carrier, the CSRs rush to solve the first thing they are familiar with and they tend to forget about the other issues. T-Mobile brags and markets 5G but since I have purchased the iPhone 12 Max Pro it doesn't seem much different than 4G as for performance. I have issues with my service all the time. Connectivity and speed is not as expected. My phone freezes often and loading of pages has not been better. There seems to be more dead zones than before.

Reliable coverage prices are reasonable. Customer service is friendly. I have been a customer for a long time. I am happy with the service. I'm sure you will enjoy their service also. Well that being said enjoy.

I have been with T Mobile since I had a Cell phone. The service is good and reliable. I have had no drop call. When I was out of the country in the West Indies, I was able to access my email, make calls and do all the things when I was at Home. Also when I went to Alaska, since it was a US state, T Mobile treated my calls as local with no added charges. I am able to call all over the world with low fees. I have family in France and England and we are able to chat a few times a year with low fees. Most people will find the service helpful and user friendly. I intend to stick with the company, as I said before we go back a long way since they were called Voice Stream. My monthly fees are reasonable and they offer me new phones on yearly basis at low fees and my system is easily transferred to the new phone. I would recommend this company to all. Their customer service is second to none.

Great speed and coverage. Roaming is wonderful and very few places have roaming connection problems. Customer support is outstanding and access to information when troubleshooting any difficulty is easy to find online.

It’s reasonable price and easy to hook up and it’s a great deal and I’m excited because I don’t have to pay a hundred dollars anymore and the television service is great. I’m very happy that T-Mobile came up with this ideal.

I went with T-Mobile when the office I work at no other cell service works in this building. Ever since I have Jump, which means I can get the newer phones at any time. I have the OnePlus9 5g which is the best phone ever.

Extremely reliable and fast. Download speeds are fast and constant. Service rates are economical and compare favorably. Tech and billing support are readily available. Delivery and setup of reception device was no problem.

They are by far out of control. No one seems to know anything and all they do is lie. On phone with customer service and they were not able to resolve my billing errors, visited corporate store and I had to ask more than 5 times for the manager's business card and name of service rep before he gave me his name..Shame on you T-Mobile. You're all a bunch of lying clowns..

Here's what I find funny about this business. I am a Sprint Customer, but T-Mobile bought out Sprint supposedly. When I became a T-Mobile Customer, I went to the T-Mobile Store to buy a new cell for me and my wife. At the time we went for the new Samsung Galaxy and my wife the Apple lol. Regardless the process was pathetic, we first arrived to the store and had to wait an hour to be served, but hey whatever on this part it was the aftermath that took me. I explained to the rep that in the past when switching to the T-Mobile Network my cell and my wife's cell would crash abruptly or say "NOT CONNECTED TO THE NETWORK". I took screen shots of this for T-Mobile as it was on them and not Sprint any longer.

Upgrade to the iPhone 13 Pro ON US up to $1000 on eligible trade in. ON US. In the United States, ON US means free. Drinks are ON US means we pay. The ad implies that current customers, such as myself, can upgrade to the iPhone 13 Pro FOR FREE, because it is on T-Mobile. (FREE to me.) This is deceptive, in other words, FALSE ADVERTISING. Having an iPhone 8 to trade in gets me $85 (in monthly bill credits over 30 months). That is nowhere near $1000 and in no way is this upgrade going to be FREE to me. I currently have 4 phones, 2 Smartwatches and an iPad on the account and have been with T-mobile for many years. Imagine my disappointment. :(

After my change from Sprint to T mobile I called T mobile for a bill. (I never received one from the vendor) They informed me of the debt I owed. I paid the debt in full. They turned off my phone for non payment 8 days later. Apparently, I was informed the Representative I called previously only provided me a portion of the bill. After three hours it was determined the communication with my transfer from sprint to T- mobile was terrible. I truly miss Sprint. T-mobile is the worst. Their notes on my account were limited as they failed to articulate my communication and agreement. Two days ago I received a debit card for over payment for the same amount I owed??? Their records reflect rudimentary processes with no interest in customer satisfaction. If you have a job where your life depends on cellular communication stay away from the new improve T mobile.

I received an advertisement for T-Mobile 5G internet so I went to their store at the Summit Mall in Akron, Ohio to set up an account and begin service. The process was stopped dead when it became evident the T-Mobile had assigned my Social Security number to another customer’s account. The fact that this incompetent thing happened makes me question all of T-Mobile’s abilities. Thus far I’ve spent 4 hours trying to resolve this issue & so far all I’ve been told is that “this problem has been referred to our resolution department” and instructed to return to their store in one month and try again. Meanwhile someone is out there using her account with my SS # attached and hopefully paying her bill or my credit worthiness will be affected. Is this what you expected when you all signed up for T-Mobile? I think not! Return in 1 month and try again; I don’t think so!

Tried T-Mobile service. Too many dropped calls as I traveled from state to state. Pd what I thought was last bill. Find that collection agency became involved. Tried to resolve with T-Mobile but wouldn't help me any info because I couldn't remember a 6 digit code. Couldn't use birthday or social, nothing, just code. So I could only pay collection agency. Not good business and I've been doing this awhile.

We switched from Verizon to T-Mobile to save money. The cell service was horrible so we switched back. We were told we had to buy out our phones so we did. We received what we thought was our final bill that stated we had a credit due to US for $75. Then 30 days later we received a bill for a "phantom line and tablet" (PS...The tablet was never used because we couldn't get the service to work on it and they wouldn't let us return it).

Received Home Internet router but the experience was really horrible. I got the run around calling customer service and wasn't able to access any account information. Went to 1 of the local T-Mobile location and they were unable to help me with my service. It was the worst service provider customer service experience that I have ever had.

Cell performance good. Then we got their wireless home internet system for our Lake place, just for the summer. Now that we need to turn it off, I’ve made 2 trips to their store, five phone calls to customers' support, two hours waiting on three different calls. The last time I held for 45 minutes and then they hung up on me without warning. But, every 3 minutes, while on hold, they told me how important I am to them and that “we put our customers first…” Still no contact.

I switch from another provider, wasn't with T-Mobile not even for ten days, never received calls or signal, went to the store to let return the phones and let them know about the reason, Manager just walk away without caring or trying to help me out, so I went back to my other provider, I live in Florida by the way, then I got the credit for my phone and they took my automatic payment for the full month, call on Aug 21st to get a refund and stop the automatic payments, lady told me refund was in process and they will just take the amount owed for the days I was on service, by Aug 26th refund was not received, I called again and rep told me that refund was never in process, so he did it.

If I could give them a negative rating, I would. We canceled our service after a year and a half because we would drop service randomly, never had good service in our home unless connected to WiFi, would leave our home and our phones would freeze and not know what to do once we left WiFi. We attempted to return the phone we had on lease and of course, there is a small crack and they wouldn’t take it back… Regardless of how much money we shelled to them over the course of a year. We consistently complained and nothing was ever addressed to fix the service issue. Huge huge huge disappointment. If you enjoy not having service and paying a boatload, this phone service is for you!

Closed account on three devices due to 2 of 3 devices were not getting signals a good part of the time and multiple dropped calls. Customer service reps do not how to do their job and did not shut down the account properly. I continued to receive bills for the next two months after paying off all devices in full and never missed a monthly service payment. I would advise consumers to stay away. They are too busy advertising lies about their services instead of caring about their customers....

I have been a T-Mobile customer for many years, mainly due to the free international 2G data. Last year, I stopped by a T-Mobile store, to look at new phones. I didn't at the time upgrade, but the representative looked at my account, and said I could save a little on my monthly bill if I switched plans. My only question was if this new plan would still include the free international data. I was assured that it would. It turned out that it didn't, and I didn't find this out until my family was traveling, and unable to use their phones. I contacted T-Mobile many times, but the result was that they would not be responsible for what I was told by their own representative in their own store. Bottom line - don't trust what you're told in a T-Mobile store. Get it in writing and review it before agreeing to anything. If their representative misrepresents something, it is the customer's responsibility, not theirs.

Beware of deals that this company offers. I was offered a free iphone 12 if I traded in my iphone 11, upgraded my service and promised to keep T-mobile as my provider for 2 years. I did all of the above, but when my phone bill came it showed that I got only credit for half the cost of the new phone. I called the company and was promised I would hear from the supervisor in 5 days. No call. I called again and was told it was going to be fixed within 2 days. Nothing happened. I called again and was told that the business office would call me back in 30 minutes. No call again. The final call I was told that it was too late to do anything about, I had missed the deadline by a week, and that it was too bad that I had buyers remorse. If they had not strung me along I could have returned the phone. A great scam they have going.

Cheaters. Liars. Crooks. They should be in jail!.. Multiple calls..On hold.... Screwed over....I need a lawyer.. Since Tmobile is criminal..We shall see.. Liars at every turn.. Use any other phone service...Tmobile lies!

I recently experienced a difficult situation with T Mobile/Sprint billing department. After TMobile and Sprint merged, data was automatically merged as well. So, if you were a TMobile customer MANY years ago, your old information (from that time) gets transferred into your 'MySprint' account and your CURRENT payment method and address info gets overwritten and replaced with your old information from when you were with TMobile. So, when your bill comes due, Sprint is unable to process your autopay and you are not aware of this until you are several days late. By this time, your bill is suddenly doubled and you have no other option but to pay the doubled amount.

Need to get some information about the 360 plan warranty. Called the T-Mobile customer service line, got that aerating automated system as always. The menu did not have an option for my problem. I then call the store on 64th and 47th in Marysville and the guy could not talk to my about my account over the phone, so I drive 15 minutes to the store. The clerk was an idiot. Gave him the info to access the account and tells me I have no insurance. Why are they charging me for it if it dropped off. At that point he figured out I did have coverage. Told him my problem and they could not do anything for me in the store and that I had to contact the provider. Was not in the store more than 4 minutes to turn around and drive back home.

Had good service with T-Mobile until I had to temporarily stop service due to additional costs due to Covid. I was told to pay full month service even though I was going to cancel one day into month. A supervisor said I would get back $86.00 after stopping service. 3 months later still no refund. Spoke to many “expert” staff who just lied to me. They finally said once I closed the account they wouldn’t be able to give refund due to there system, doesn’t make sense I can’t ask for refund until after I close account. Was also charged a extra month for Netflix which they also cancelled my service on that first day. So many people lied to me and prolonged to refund process, they must be hurting for money and I hope they go out of business. I highly don’t recommend t-mobile, it will cost you in the end….

My phone got fried from the heat while side by siding. After 12 years with PCS they refused to sell me a phone 'cause mine wasn't 6 months old... Willing to pay full price for any phone. I told the dude in Bullhead City then I would have to go elsewhere 'cause I have to have a phone.. He basically said, Don't let the door hit you in the **...So I went directly to Walmart. Bought two phones. Then this is where it gets good... Proceeded to Tmobile store in Bullhead. The next day...where JAMIE ** was willing and helped us with downloading, etc.. He was friendly, caring, and professional at all levels... This will be my go to store..

After years with Verizon, we chose to go with TMobile because of a good deal on phones. We traded in phones and were paying only 700.00 difference. The service we were assured we would experience in our area was nowhere near what we were promised. We can't even use the phone in our area, people on the other end cannot hear because it is garbled. When we tried to stop our "No Contract", we were told we had to pay full retail for the phones before they would be unlocked. They demand 2,000.00. No one at any level will step up and do what is right!

I was with T-Mobile for a period of time and due to some accounting issues, I had an account balance of ($599). In other words, they owed me this amount. Due to them not having coverage at my new address, I canceled my account on 7/8/21 and was told I would receive a refund when the cycle ended on 7/12/21. Since I didn't receive it, I contacted them and was told by a different rep that they sat on my money for 30 days until 8/12/21 before issuing the refund, but it would be done automatically.

Very misleading, cold and deceitful company. Not happy with services. Promotion are never really a promotion. Just a way to hook you into purchasing any device. Bad bad liars. Deceitful company. Will never recommend. Bad connection always. 4g low bars. Terrible customer service.

I've worked with all carriers of cell phones through Samsung for 8 years. To migrate my Sprint phone number to another Tmobile account for billing liability has been the worst possible process I've ever seen. They made me pay half of the bill for the next month. Even though we just paid a week ago. They keep giving me a new hoop to jump through when I've been trying to do this for two weeks. No one knows what they're doing here.

Wife & I thought we would switch to T-Mobile & keep our numbers & they said we could. Then they sent us new chips with different phone numbers. Well we called to question that they transferred us to 6 people & were on hold for 80 minutes. Tried again the next day to get this cancelled & they refused then asked to speak to supervisor & they refused.

13 years with T-Mobile it’s unexpectedly I’m being treated this way. Monthly insurance was put on my device without my permission or request. I was told I will get a credit back by a supervisor. Over 3 weeks and 7 follow up phone class it’s still not resolved. Every time I call I get “give us 24 - 48hours” and here we are 3 weeks later and no resolution. You should never treat a loyal customer over 13 years this way.

TMobile are a bunch of crooks. I've been with this company forever. I have an Galaxy s 10+ and they tell me my phone is not compatible to get a 5G network so they try to pressure you into getting a newer phone. They suck.

At T-Mobile. Thank you Wade ** & Travis ** are the BEST customer care consultants EVER.. Travis stayed on a call with me thru 4 depts, 3 representatives (1 hung up in our face on purpose), that took 1 hour, 15 mins 11 secs... Wade answered my text after hours and had his Manager resolve my concern and offered to work late into the evening to close my issue out for me because of my frustration... Now that's taking care of a LOYAL CUSTOMER OF 11 YEARS.. Thank you truly!! #bestguysever #customerserviceleaders #impressed

After many satisfied years with Sprint phone service, my phone constantly drops calls. There is also now a 20-minute dead spot on my 30-minute driving commute. I used to have solid connection the entire way. Yesterday I drove three hours along a busy interstate between two cities and had reception for less than one hour. I conduct a lot of business while driving and not having service for hours of a day is a big hassle. I will be heading to the store tomorrow to see about getting out of my contract.

In my opinion, this company has one of the worst websites around. Nothing much is available or even working. Their page https://prepaid.t-mobile.com/customer-activity-log always hangs. There is no way to contact T-Mobile other than waiting ages on a phone call. Such disinterest in their website may be a reason the site was so easily hacked recently.

In my opinion I feel that no business owner should participate with T-Mobile and before you dismiss this review as someone who is just upset, hear me out. There is a very logical reasoning behind my opinion. As a business own on a daily, weekly, or monthly basis you usually run different marketing campaigns. Many of these campaigns, notifications, or outreaches use sms or texting.

Go to a store to purchase merchandise! I ordered a watch, guaranteed 2 day shipping. Received an email it would arrive Monday, here it is Thursday & still no delivery!! T-Mobile says, well it didn’t even ship until Monday so wait 2 days, & they didn’t even know why I received an email stating Monday as a delivery day. I ordered the watch the Friday before, so it’s been a week now!!! I’m returning it now, don’t even want it at this point!!!

T-Mobile has recently notified their customers about this data breach. Mind you this contains name, address, ssn. What! First, our information should have always been protected considering how big T-Mobile is supposed to be right. Nope, now I have to be on alert for my information to be anywhere, I want T-Mobile to know that this is not just “no biggie” situation. So what are you doing for your customers? Our information should have already been protected, I’ve been with this company for years, I just can’t.

Do Not Use T-Mobile! They sent a bill that they never informed me of to collections after closing my account so I couldn't see it online either. Google it. They do this to their clients and were reported for it a lot in 2015-2016. Your credit will be screwed up over 100 points for bills that are close to nothing.

Customer service representatives are not knowledgeable. Your call will disconnect after they put you on hold. If you call back you need to repeat your problem again. If something goes wrong with your line, Just give up and switch company. That is what we did. Here is our story: Since we were going to stay in Canada for the couple of months, we changed our plan to unlimited data and talk and text to Canada and Mexico, My husband and I phone worked but the 2 other lines for my kids didn't work as soon as we crossed the border.

I had a wonderful experience at T-Mobile in Glen Ellyn, Ill. Sunday 8/22/21 @3 p.m. ** the manager was very friendly, courteous, professional, and knowledgeable. I would definitely go back if I had any issues with my phone service or iPhone.

T-mobile is the worst service, and the store in Paducah, KY, has the worst service ever. They lie and tell you don't know what talking about because the service across the street didn't work and he said it works for me and I was lying it could be something with my phone I just bought from him. Look, I had a heart attack, and my service didn't work. I'm new to Paducah, so I had no idea where to go because I had no service. Stayed on the phone in a corner where I have service in my apartment for 3 hours to get them to tell me they have to talk to someone else over and over. They are awful and should be shut down, especially the one in Paducah where the manager is clueless and rude.

Customer care not responding since 1 days. The T-Mobile app is locked all of sudden without any reason. I was trying to inquire about my trade in phone and get credit but never heard from them since they received my phone.

My info. was stolen by a staff member and purchased a phone for himself. I have all the proof and witnesses plus managers here. A supervisor tell me that they had gotten info. on the person and that they would contact me to let me know what they had decided on how it was going to be taken care off. Never heard from them but they did turn around and charge me for the phone and noticed other charges they were putting on my bill. I have managers that heard conversations between customer service telling me that charges were no mistake and managers getting on the phone telling supervisor that my statement was not right. Now T-Mobile is during me for over 1000 dollars over the account. I let them know that I was ready to go to court. Their lawyers keep sending me thirty letters but I ignore but it did go on my credit report. They are the thieves along with their employee. They are their own hackers if you ask me.

I was a long-time Verizon Wireless customer. Yesterday, our family switched to T-Mobile simply because T-Mobile offered my father a $1,000 credit on a $1,800 phone that he wants to buy. After I switched to T-Mobile, I could not use my phone for more than 12 hours because it was locked to the Verizon network. Then, when I tried to make or receive calls, the person on the other end could not hear what I was saying. David **, the manager of the Fullerton Amerige Heights Town Center store helped me by giving me a new SIM card. As soon as I got home, I began to experience the same exact problem. When I try to make or receive calls, the person on the other end cannot hear what I am saying. Tomorrow, I am going back to Verizon Wireless. T-Mobile phone service sucks.

Ultimately it's been a terrible experience for my family and myself. Started off with terrible customer service as we were told one phone which was setup with a payment plan through Verizon would be paid off and then we were going to purchase one from them. The phone we were told would be paid off the rep read the list of phones not accepted and not compatible with Tmobile's network and said it was the list of accepted so come to find out it was not so not only did I lose my trade in credit for the phone I traded for the new phone on Verizon I only got a measly 118 for the 700 phone I just bought with Verizon then had to pay 900 for the S21 so what the heck did we switch for???

I would choose Tmobile again if my only other option was death. This company is garbage. Their CS is outsourced and doesn't know or care what they're doing or about helping you. If there's 1 tree or a hill too big your service will drop about 5x an hour and the CS will go out of their way not to help you but to attempt to belittle you and make you believe you somehow caused their service to suck. Nope sorry tmobile. It's your service. Straight talk works better than you lol omfg. That's sad.

You might as well talk to a wall!! They say, you have been a customer for so long we appreciate this and bla bla.. and we will like to do this for you but then they will right away respond saying no, we cannot do anything about it. My deal was that I was asking for an extension of two days to return my trade in my phone (as we were stuck out of country due to covid and that delayed me to download the data), from the rep, and then from supervisor.. They were cold and kept on repeating that system will not let them do it. They were not willing to do anything. I am certainly not going to stay with them!

I live in Santa Fe, New Mexico and the service here is inferior at best. T Mobile customer service was great at first and very diligent about getting my service to work better and kept recommending different phones to try over the course of 6 months. When it was finally obvious that it was not the phone (after trying 4 different phones) but the carrier, I left and they were great about it until 2 months later I started getting bills that made no sense.

T-Mobile will trick you into one of their promotions offering FREE this and FREE that, but it's all a lie. They will charge you for everything. Forget about canceling your plan without tacking on more fees and charges. They tried to claim I owed a balance on what was supposedly a FREE phone after I tried to cancel their overpriced services. If you're looking for a phone service that makes sense, look elsewhere.

How is it that the insurance company you’re affiliated with will treat me (a long time customer) like a criminal to file a claim for my phone but cannot protect my phone from the ACTUAL SCAMMERS?! My phone location is reading MA although I’ve never been there! Do better!

The only thing left to say is... T-Mobile is/was aware of the fraud on my CDLE unemployment & that I am in the process of seeking new employment. They turned my phone off anyway; less than two months behind. I too have an Xfinity phone. They gave me a $100 credit versus shutting me down. Who would YOU rather be on your side? I will never return to T-Mobile and now have lost my number of more than 20 years...

Sprint customer service was ok, no connection problems. Merged with T-Mobile. Can't get a network connection, calls dropped constantly, scratchy sounds, echoes, the worst. Called customer service. People very nice and helpful but never solve the problem. Takes 45 minutes to get an agent then they tell you all kinds of apologies and send you to someone else who can't make it work. Then they create a ticket for a network problem investigation and say someone will get back to you, who then says oh they were working on the towers, it should be ok now.

Wanted to upgrade my phone, salesperson was not helpful, very short with responses to questions, I had to get it out of her repeatedly asking the same question. Seem like I was a burden. She didn't want to do anything after I waited at least 20 mins. Also required to take a picture of my husband's driver’s license which was not required for Sprint. No social distancing inside the store. Salesperson not wearing a mask. Do not go to the store in Rancho Cucamonga, Ca.

I had service with T mobile for over 3 years. The phone connection was not good, so I went to the T Mobile store and got a new phone. The connection/phone coverage was SEVERELY IMPACTING MY INCOME. They told me at the T Mobile store I could return the phone if I was unhappy with it. The new phone was not much better... So I returned it. Couple months later I get a bill for over $594-... I called them and they realized THEIR error. The problem here is that they already sent this to collections... I don't know if my credit score is going to take a hit over this or not. Long story short, being charged for a phone I returned, and service that was not up to par... Oh, and I have collections after me now too. Don't do business with T-Mobile!!!

Ever since the merger we've had nothing but problems. Evidently Sprint's network was superior to T-Mobile and everything has only gotten worse and worse since the merger. I wouldn't recommend t mobile to anyone.

My BBB complaint resulted in a call from "the office of the President" within 36 hours. Long story short, their review noted that the phone was indeed accepted at first, indicating my story of it having no problems was accurate, and that the subsequent rejection of the promo offer deviated from normal process indicating an error was indeed made by T-Mobile. So they gave me the full trade-in promo value plus some additional. They were very generous in making things right.

I have been a T-Mobile Customer for the past 7 years. I decided to switch over to Verizon due to having device and data issues with T-Mobile. When I canceled my lines the rep I spoke to was bothered by the fact that I was leaving T-mobile and stated that I had a balance which I already knew that I had to pay. But, still gave me an attitude. When I received my final bill and the rep I spoke to said I can make monthly payments, which I started to pay immediately. I had no issues for due months since canceling but today, I got a bill from a Collections Agency. How lovely even though I had been making payments. So, I called today and asked them why was I receiving this bill even though I was making payments to T-Mobile. She said because my account was closed and I told her okay but I made payments even before they completely shut it down. Then she proceeds to tell me that I needed to settle the entire balance today.

I have engaged T-Mobile customer service to resolve an issue with voice mail and spent hours on the phone with several representatives trying to resolve the problem. I've been lied to and the problem has not been resolved. I am looking to switch to another carrier. T-Mobile customer support really sucks!

The manager at the Puyallup Washington store at South Hill Mall was disrespectful and rude to me an 83 yr old woman. I had an issue with a phone service that I needed help with and he refused to help at all. He was accusing and basically saying I was lying. I showed him proof and he still refused to help. I’ve been a good customer and never have been treated with such disrespect. This occurred on July 29th at 11:00 am.

I've been waiting on the phone for over 30 minutes just to de-activate my account. This option should be available online so I am not wasting my time to take care of business. I am needing to deactivate due to poor customer service. Ever since T-Mobile has merged with another carrier, I have not been able to take care of my issue (open an account for my i-pad). I've called twice and spent hours on the phone, and still no agents can find a record of the account I've opened, despite receiving a bill for three months. Waste of time and money. Hopefully after wasting my afternoon on hold, this issue can finally be resolved.

I walked into the store. Wanted a new cell phone. There were two young men behind the register monkeying with their phones. They did not acknowledge my presence there. I blindly wondered around the store. Did not get the phone and left. What a mess!! What kind of customer service is this? I'm completely furious. My family is saying goodbye to T-Mobile effectively.

Call T-Mobile located in Coral hills shopping center in Capitol Heights MD to asked if I can pay my phone bill in cash at the this, the lady said yes. Drove over her to a locked door. Took over 5 mins for them to open the door. Only to find out that this location don't take cash, after she just told me over the phone that the location do. Every time I come to this location they are NEVER helpful. JUST CLOSE THIS LOCATION ALREADY.

T-Mobile is by far the number one worst phone service I ever had. They have lousy customer service skills, their service always is horrible. Most of the time we don't even get service. They never help you fix these problems either. If I could I would rate them at 0 stars hands down.

That was the best customer I’ve ever had with T-Mobile. Thank you Jim for retaking the time to call me but most importantly LISTEN to my concerns with my business with T-Mobile! That coming from me is really saying a lot. I pay my money for A lot of services and this is my longest standing account that I have. T-Mobile almost lost my business and it’s because of the handful of people I have spoken to over the years like Jim who took the time to treat me as a person and not a number is the absolute best service anybody could ask for. My business is secure for the next 148 hours Jim... put the cherry on the sundae!!!!!

On the phone for 27 hours trying to get T-Mobile to speed up my internet speed of 1.08 to anything over 10.00.

We contacted the company to have a Tablet connected to our account. The Tablet was unlocked and free to go wherever. After an hour of trying to understand what I was being told, I hung up and called back. The second agent was a little easier to understand. After another 45 minutes of picking a plan and verifying the IMEI number, We were guaranteed that everything would work as soon as we installed the sim card they mailed to us. The Care agent also "guaranteed" the price we paid we would have it in 2 days. I expressed how very important it was that we have it by then. The sim did not arrive until 2 days after the "Guaranteed" Day. Making it a total of 4 days. We returned back home 5 days later.

I’d give it no stars if I could. Constant dropped calls, never have internet service (despite paying for the best), my mother who is also a T-Mobile carrier is NEVER ABLE to call and keep a call going. Bad in store service, and to top it off they are total LIARS. 2nd best network in my state my eye, they are freaking liars fudging the numbers. False advertising.

I was told by Tmobile rep in store with witnesses that $18 for insurance amounts and $100 if lost etc to replace. Assurant says $259. This is false representation and fraud. I have been cheated. I would like a refund of the difference.

The service has been getting worse and worse for my husband and I, so we switched to Verizon. While at Verizon, we were told that unlocking our phones should be easy and then we would be good to go. We tried doing it through our phones, didn't work. My husband spent a while on hold with customer service, just to be told Samsung has to do it. Samsung said they are wrong and T-Mobile has to do it.

I exited out of T-mobile on 30th June and by some misunderstanding, I could not pay the bill. They sent me a letter on 6th July which I received on 12th July. I wanted to talk to the T-mobile people regarding the bill so didn't paid the bill immediately. I got a call from collection agency on 14th of July regarding debt collection. I went to store on 15th and they resolve my misunderstanding. I paid the bill on 16th of July. On 24th of July, I am getting the letter from convergent outsourcing regarding "Debt collection". I haven't seen a business so impatient. I will never deal with T-mobile in future.

I don't know about other cell phone companies but I've been with T Mobile for 8 years and it has been a real hassle. They promised free upgrades every couple years but good luck getting them without spending hours on the phone.

My mother, my son, and myself shared a plan on T-Mobile for the past eight years. In the last 8 months we have had the worst experience. Their “help” has only made matters worse. Enjoy reading our cellular Nightmare. It all started with a tablet that was stolen. Somehow these people were able to get into bank information and ordered other services under our account. We’re not sure if this is related but at the same time we were hacked. Our emails, our bank accounts, and our Wi-Fi. At the same time, we’ve also had cellular fraud. Multiple texts and calls appear on our usage yet they’re not on our phones. Phone numbers and short codes that we don’t recognize or have in our contacts. These calls, texts and phone numbers don’t appear on our phones either. We have discovered the fraudulent cellular usage while viewing our usage in our online TMOBILE ID’s.

In 2014 Tmobile had sent me the network enhancer as I had issues with the network in my home and told me that I don't have to pay for it. After switching now they gave me a bill of 400$. When I asked for the agreement letter they cannot even find as they have none but now they threatening me to pay through collection department. Just I switched doesn't mean that they charge me whatever they can. I told them I will pay if they show me the agreement letter if they have.

Since day one I have had issues with my privacy with Tmobile, they insist over and over nothing is wrong with my account, yet, how do you explain numbers that belong to my neighbors family and friends whom I do not speak to on my call detail? I've been with this company almost a year, first week I had to switch out phones, I knew who was behind it. I just did not have the proof, June 10th this year I finally got what I was waiting for, someone called in and added multiple msisdns numbers to my single account, now for those who don't know what that is that is your cell number, so that means couple of numbers were added to my line, my family has trouble with their devices. Just today my brother told me there was a text message sent to his phone but addressed to me?

I’ve been with T-Mobile for 20 years. However service has been getting worst and worst! Not sure if they’re trying to push us to 5G but for me it's time to move on to a more reliable network! I have to call very often to complaint about calls getting dropped, no signal, slowest internet. Feels like I’m using E edge! Total disappointment!! Started a couple of years ago.

On 7/10/2021 got my last bill. Note I left T-Mobile 6/13/2021. Paid my last bill 7/12/2021. So today 7/17/202 they are trying to charge me again. I have my receipt of my last bill I paid. Called 800-937-8997. After chatting someone online. They can not give me straight answer for this second bill. And wants to reactive account to see what going on. Because I don’t have my old pin code. Tells me to go to T-Mobile store so they can help me. Like hello I’m with you on the phone right now. Happy I left T-Mobile.

I do not recommend T-Mobile. Go with literally ANY other company, just NOT T-Mobile! It's NOT worth the free iPhone -- trust me!!! They will cheat you when you try to move to another company, and get collection agencies after you for a bill that you never should have been charged. I have never had a late or missed payment in my life, and now I'm getting threatening letters about a bill I never should have been charged. After 2 years with T-Mobile, I called TWICE to cancel, both times to make sure I had done everything I needed to do and there would be no more charges. I was assured this was the case. Then a month later I get charged for another full month.

According to the T-Mobile plan they never exchange phones on time. They have the worst cell phone coverage. I paid off my iPhone 11 and paid the insurance every month but when my phone got broken, but they denied the claim. Never received credit for two iPhones traded in, worst customer service with nothing resolved. They will pass you around and want to open cases, and hope you will get tired and forget about it. The T-Mobile customer service and customer support have made me so Disappointed.

Switching from Verizon was a nightmare when it was supposed to be easy. Customer service hung up on my and transferred me numerous times because they were so unhelpful. And finally after getting onto the network, the 5G service is worse than my previous 4G network with an old Verizon plan. The nightmare is all that people think it is and the reputation Tmobile holds.

Overall I do no like the T-Mobile experience. So far the internet has been okay but the coverage is terrible, I’m on a road trip from one state to another and so far while playing Clash Royale the internet has cut out 4 times in about 30 minutes to an hour. This has caused me to lose 4 games of clash Royale and has stopped my YouTube video about 4 times as well. The internet is okay otherwise, the biggest complaint is the coverage and let me tell you.. it is REALLY REALLY bad.. But if you live in a big city or a populated area and you want okay mobile internet then pick T-Mobile. Otherwise if you’re looking for top quality mobile internet you’re in the wrong place.

The internet is so limited and even tried to run on 3g. It will work randomly and is so glitchy that it is not worth it. First we were told the magenta 55 was unlimited then it did not work well at all so we called. We were told, "Oh no you need the magenta max," so we upgraded and it seems worse. We were to that we could get 2 free phones then were charged 300 for the cheap phone and they would not take the trade in. We came back to the store after a call to customer service informed us the store made mistakes. Who is telling the truth? Anyone? Can't wait to see what was charged on our bill!

My wife and I switched to T-Mobile at the Northsight Blvd store and received a free iPhone and purchased another. My service was ok but hers was terrible and she relies on it for work. We brought her phone back to the store twice within 6 days but they could not fix it. So we returned both phones on the 7th day after purchase and were told by the store manager that we would receive a full refund. Instead he cheated us out of $311. Corporate says they can do nothing about it.

I could (and probably should) write an in depth article about how T-Mobile completely misrepresents the truth of promises made by them. However, they are NOT to be trusted. We switched from (expensive) AT&T to T-Mobile because of the advertised rates and coverage. What a terrible mistake. We live in the Tampa, FL area and T-Mobiles coverage is terrible. From dropped calls to terrible data connectivity, they rank at the bottom of the wireless carriers.

I have been a happy client of the company since before they were good back in 2006. I started my own plan when I became an adult in 2013 and have always been a big cheerleader of the company. As of recent though, the company has completely decreased in overall quality! I started noticing this 2 months back in May 2021 that I had slower and more restricted coverage in many areas I frequent unless I was connected to Wi-Fi. I also notice a very obvious difference in speed when I go over their "50Gig" Threshold where before I could continue watching videos or even Zoom meetings past the threshold in a crowded area and now loading just a Google search is an issue. I recommend you all to find a better alternative than T-Mobile moving forward given that their answer is their new Magenta Max plan that is cost comparative to a Verizon plan where you get exactly what you pay for in Verizon!

Give them credit card or bank account information at your own risk. I had to pay for “stop” at my bank. They told me I was buying my phone. They kept charging me. Months after I returned phone (out over $800) and had been told it was settled, they decided I owed them more. I will be paying for an attorney to stop this racket!

I have purchased the S21 5g. When the phone first came out soon as I received the phone it was defective and had to send it back. I received an replacement phone but it was refurbished which means I paid $1000 for an refurbished phone and this has happened 4 times. Sincerely I choose to go with this phone. I'm starting not to like T Mobile or their policy. I have spent too much money with them and has to constantly sit on the phone with tech support once a week... Why should I have to keep doing this??!!

I am an existing Tmobile customer as of today, but am looking for another carrier, I wanted to upgrade my Galaxy S 10+, for a galaxy s 20 Ultra, so I paid my old phone off so I could upgrade. After making a deal on this new phone, I find out that tmobile has changed the deal, I tried talking to anyone that could understand basic English, but they kept telling me that I couldn't have gotten a deal that good. Long story short, tmobile LIED to me just to get me involved with a new phone, then overcharged me. I do not recommend tmobile as they will tell you anything... I have been a customer for about 18 years and cannot believe how crooked they are...

Worst in-store customer service! If you have a hardware issue with your phone, don’t bother going here (T-Mobile Store, 1425 Cornerstone Blvd, Daytona Beach, FL 32117). Went in here this afternoon as one of our phones had experienced a bulge (probably from a defective battery) and even though we have been paying the T-Mobile phone insurance every month for over 3 years, both of the staff there were very unhelpful. They first said we needed to go to the Apple store and they would replace it. When I challenged them on that resolution, they finally agreed that Apple would not help us, as the phone is over 2 years old. They said we have to call the insurance company for assistance, even though we pay for the insurance coverage on our T-Mobile bill. I said “we pay you guys, why can’t you help us?” And the female staff immediately snaps back with “first of all, don’t say it’s us guys!”. It was at that point we walked out of the store.

The following statements are factual. I finished an 18 month phone lease and wanted to upgrade my plan and phone. My account had a $0 balance. AT&T offered a better deal, so I called T-Mobile/Sprint to discuss my options. They transferred me to what they called their "Retention Dept." The rep presented numerous benefits of staying with TM/Sprint, such as an educator's discount, so I went into the store to sign up for those account features. Unfortunately, the store reps said that what the Retention Rep offered was, "impossible," because some of the things didn't make sense.

PLEASE READ THIS BEFORE CONSIDERING SIGNING UP WITH T MOBILE. I would have given 0 stars if it allowed me to. I do not recommend using this provider. They falsely advertise their promotions. When signing up we were told by multiple customer service representatives that T-Mobile would cover 100% of the remaining balances of the phone lines with our previous provider. After being with T-Mobile for 3 months the balance has not been paid. I spent multiple days on phone with multiple customer service representatives. Each representative was not helpful.

So after a lot of back and forth and a week later I got a replacement phone free, minus taxes and a new case. Big lack of communication from stores and phone support, my biggest issue, phone lines would direct me to a store and the stores would tell me to call, apparently the switch from Sprint to T-Mobile sim cards did something to my phone's software. I'm glad it's solved, I'm unhappy with how it all played out.

For the past month, T-Mobile had sending me SMS messages telling me I had been pre-qualified for service; and one of their many cellphones, so after text 3 I said yes. I applied w/ the aid of a agent, paid for the taxes on 6/30/21 and was told 2 business days. Now, I am a little excited. A single mom, but more so because I recently had knee surgery, so my mobility is somewhat limited and I was leaving a company that I had been with cellular service for 5 years.

I contacted T-Mobile the week of June 27th 2021 about moving over my cell plan for my family's 3 cell phones to T-Mobile. I used the chat option so I was not verbally talking to the Sales Rep. Price was lower than my current plan with a competitor, but they outright lied about offering what I was told was a "FREE" Samsung tablet. I told Angel, the sales rep, that I did not need the tablet but he pushed it. "Why not take the tablet, it's completely free," he kept saying. After some back and forth, I finally agreed to the tablet. First the rep says I would need to pay $46 to sign up and then he said he got his manager to agree to just $16.42 to complete the transaction. But then they send a contract via email for me to sign.

Not going to waste a lot of time here. Absolutely do not subscribe to T-Mobile. The extra phantom charges with no notice after you have left them are ridiculous. I absolutely regret ever being a good paying customer for 4 years. I will ensure to take the time to encourage no one to ever use them for any service in the future.

This T-Mobile store in Hot Springs, AR does not have a clue what they are doing. I was getting the A71 because the A52 I was going to order was no longer on sale, so I said okay then order the A71. She wrote up the whole order and got my credit card and everything was complete (I thought) and she gave me a card to bring back when I got the phone in a couple of days to change everything over. Then she said, "Oh no. It is not in stock." She said the only thing she could do is substitute the A52 or the A32 for that price. I asked if they might get the A71 in next week and she said check with her, so my order still stood.

Hi my name is Michelle **. Today is Tuesday June 29th 2021. I had the most horrible experience with customer service that I ever had in my entire life with T-Mobile customer service. I went into the store in the Staten Island Mall. I saw a phone that I absolutely loved. I called T-Mobile because they sent me a letter in the mail saying I was pre-approved. The customer service agent that I got on the phone was so horrible. He told me he could not find the phone that I wanted. They did not offer it anymore. I asked him eight different times to please connect me with a supervisor. He refused. Keep refusing. I am 44 years old. Never been so disrespected and humiliated in my life and I've been through a lot and I mean a lot.

They are the worst. The only reason I went with them was because me and my best friend were in a plan together. Their service was horrible and the boys at the store were awful as well. I have since gone with Spectrum. Much cheaper and easier to deal with.

I called about why am I being charged for a number on my bill and no one seems to be able to answer a simple question, also the service suck to be such a large company. I would never recommend anyone????

It says it will send me a code, but I'm not receiving one on my cell phone. I called and they say I need to go to a T-Mobile store to get a copy of my bill since the code isn't being texted. The lady was nice but the text would be nicer.

Decided to switch carriers from Verizon to T-Mobile due to extremely poor customer service and account issues not being addressed when trying to contact Verizon. Customer service in the T-Mobile store was excellent and left me feeling confidant I made the right choice. Unfortunately, I had an issue accessing my account through their app, or on the website and after 3 store visits, multiple calls to customer service, literally hours on hold, and 9 days later, the issue has been resolved. I am not so sure I've made the right choice to switch, especially when I am only saving $20 per month over Verizon. Time will tell.

In late March, I called T-mobile to port my number over and take advantage of a promotion on getting a new phone. It turned out that they wouldn't take my old phone because it was locked with AT&T so I asked them to cancel the order. At this point the new phone was already shipped so when it arrived, I sent it back and 2 weeks later they issued a refund for the new phone. Logically, this should have been the end of story. However, T-mobile's internal departments do not communicate amongst each other. They received their phone back and issued a refund but did not close the account. I was not aware of the fact that I have an account with them until late May when I received a bill from them. I called to ask about the bill and that was when I found out that the account was activated at the time when the phone was shipped to me and never canceled.

T mobile sent me a phone and a new number I never asked for. Call for their special get a phone since they have overcharged and made my life a living hell trying to loot money from me. Sent their phone back and they still charging me. Was never late for the years with them. Customers beware of scammers like T-mobile. They don't deserve good customers. This is a fact and not an opinion.

There have been a few times that I have gotten in a financial pinch with Sprint and they saw me through. I always paid the bill. Tmobile is heartless. They cut me off even though I just need 1 additional week. Two out of the 3 devices on my account are paid off and unlocked so I will be taking those devices elsewhere. I had Tmobile in the early 2000’s and I hated my service. I loved Sprint and when I found out they were going to T-Mobile I prayed Sprint would be calling the shots. I am embarrassed I have to go a week with no phone. I just started a new job too. Bummer!

Endless pop ups that are never addressed, mobile data is off,, pop up after pop up notification.. Turn it on,, endless pop up notifications that it is on!!!! Now that they have joined Sprint, we still get sprint lousy service. There is zero improvement.

I pay for 4 cell phones per month with unlimited text/talk/internet from t mobile. The service use to be pretty good. But recently (last month or 2) they have been limiting the bandwidth on the internet severely and often we can not even make phone calls during the day time hours. I hope it gets better in the near future or I am just going to try another company.

We went to T-Mobile and the sales guy pushed me to a LG phone. Now I can only make a 5 minute call before the phone disconnects and I have to reset the phone 2 or 3 times to get service and another 5 minute call before it disconnects again. I was told by a 2nd or 3rd level manager that I have not paid enough for the phone for them to change me to another phone. They told me instore the LG was no longer making phones, as of the end of the month she believes they will pull them off their shelves. So they sell a ** phone and because I have not paid enough for it they will not exchange it for a different phone unless I paid $200 plus the cost of the new phone. What ** not standing behind the product. They are exchanged it for the same LG but the store told me all of them do the same thing. So I let the manager know we would leave T-Mobile. The people at the store did a great job trying to help me out.

Didn't credit me for my iPhone X as stated. I've been on the phone for 3 hours today over wifi because all of my calls have been dropping non-stop. Now they are saying I am financing a $40 screen protector that is literally a piece of plastic, which I was supposed to have already paid for when I paid over $400 the day I switched over. I cannot believe there is actually worse customer service than Sprint, which I switched from. Now my bill is $30 more a month than originally quoted and what I was paying for basically the same thing. DO NOT RECOMMEND. GO TO VERIZON.

I created an account with T-Mobile a few weeks back and due to personal reasons, I immediately asked them to close it. I never called anybody, didn't use internet, did not receive any text message. I called their customer representatives (4 to be exact) and all of them told me that I was not going to pay anything at all because I did use the service. Yet, they ended sending my records to a debt collector saying that I owed them 176.28$. It's the worst service of my life. I hope I will never step into their stores ever again. Horrible company.

I am a long time customer of Sprint. I recently traded in my phone to Sprint/T-Mobile - there was no damage to my phone when I returned it. On the invoice it charged me for $400 in damages to the phone. I spoke on chat to the company three different times and getting a different reply each time. I was suppose to get a refund for the charges but of course it was not applied. I believe they are just telling you what they think they you want to hear hoping that you won't respond again. Did another chat - we will see if they fix the issue. I will be changing carriers as soon as possible.

I called the customer service line on 6-07-21 at 3.24 pm and asked to speak to a supervisor regarding a portage issue with my account. I told the guy to stop drafting my account immediately. He assured me it was DONE. HE LIED. Flat out LIED! Today my account was drafted again, this is a problem because I am switching banks and this draft caused my account to overdraw. This company is just as poorly managed as the one they just bought. Don't make the mistake of giving them your business, they are LIARS and they don't give a rat's ** about the individual customer.

I am very disappointed with my latest T-Mobile interaction. I applied for and was approved for the EBB benefit which lowers internet and cell phone plans by 50 dollars a month while Covid-19 is active. I applied this approval to my T-Mobile account and followed up with a rep and was told that it was accepted and I would see the rebate soon on my bill. I followed up several weeks later and was then told that the account type I have is not supported.

T-Mobile is just terrible and dishonest. Two months ago, I suddenly lost access to the network. The next day, I went to the store about it and was told it was my phone. I was not convinced but they left me no other choice than buying a new handset. It turned out that I had lost access because it was in fact T-Mobile who had improperly assigned my line number to a SIM card on another phone, something known in the industry as a SIM swap. Then the store had in fact concealed the real cause and deceived me into buying a new handset, even charging me an upgrade fee. When I complained, T-Mobile nickel & dimed me. I filed a complaint with both the Better Business Bureau and the Federal Communications Commission and T-Mobile responded with a bunch of lies, trying to sweep the issues under the rug and avoid any regulatory problems. I suspect that thousands of other customers have been deceived the same way.

I have been trying to port a number to Tmobile for a week and they are unable to send the correct information to Puretalk. I have made numerous calls to their call center which is in two foreign countries and none of the agents can speak English to where you can understand. I also have been lied to by each agent and still waiting on my number to port! T-Mobile had no email address and no way to contact a live American person to help you. This is the worst support I have encountered.

Accepted promotion to switch carriers. Initial billing was correct. Next billing included charges that were not authorized and in conflict with change carrier promotion. After nearly an hour call with customer service was told all charges would be corrected within 3 days. A week and a half later an email was sent informing me that the incorrect charges would be charge against my auto billing account. Another call was made to customer service and there was no record of the previous call an resolution. Now being billed without credits in the promotion. Being billed for a plan not agreed to. Worst customer service and now being fraudulently charged. Do not use T-Mobile. It is a ripoff company.

In February, someone messed with my debit card. I had to get a new card. I went into the Greenville store and gave them my new number so I could stay on the monthly debit program. Two days later, I got a text that I had not paid my bill. Went back and paid my bill and made sure I was OK with the monthly debit program. The next month, I got a text that I had not paid my bill. I went back and paid my bill and was told everything was OK with the monthly debit program. The next month, I got a text that I did not pay my bill. I went into the Magician St, Grand Rapids, store (I was in town) and paid my bill and they told me that I was OK with the monthly debt program!

Ok so I finally thought I could upgrade to s21 5g... so I purchased it and it came through ups. Which was fine. Then I opened my phone, wrong color, with no headphones, or charger box. Ok cool I called the customer service to figure out why the wrong color, turns out I have to send the phone back and wait 30 days just to get my right phone that they messed up on.. like ** nope. So as I'm getting ready for the night, I open the box up to see I have no box to charge it plus the smart people who work for this company, put a C to C cord so now I got not the right color, no box, no cord .. like why am I even with this company?? So yeah don't even bother.

Was offered a phone on promotion. Was told if I paid $250 that day the phone would be paid in full and no charges would be applied. 6 months later we're still being charged $35 a month for the phone that I paid off the day I bought it. This is now the third time we will be going to the store to correct this issue. I do not recommend T-Mobile.

I have repair ticket one right after one totally of 6 now and the same thing day after day with the same issues,. I have asked you complain to call me each morning so I do not have to call and complain about the same issues. I need to buy a new phone which I did and the same issue, I need to find another provider. The phone is new and was under warranty. Sprint wanted me to file a new claim which will cost me 50.00 to get service or a new phone. I have a Tmobile card in my phone and there is a sprint tower that is closer which they are shutting down. Sprint/TMobile claims they have more towers now than any other company (but not in Florida). They forgot to say that is working! (Ticket # **-- Ticket # **-- last 2 ticket numbers)

Although T-Mobile has great prices and benefits for customers, they have the worst customer service at the retail stores. The man with the pony tail at the Red Oak, Texas refused to give me a quick simple refund on some merchandise I purchased because he was helping a customer. The wait is usually 2 hours or more at that store and they don't seem to be very knowledgeable at the actual plans, as I was given inaccurate pricing and information since I transferred my service 2 days ago. They need to learn from AT&T about customer service.

T-Mobile ran an promo to receive free phones, via monthly credits for every old phone number ported in. The T-Mobile rep, confirmed our phones were eligible and ported the numbers for us. First bill was fine, showing amount for service only. Second bill included a charge for one of our 2 “free phones”. Subsequent follow up was told we weren’t told, though should have been, that our phones weren’t eligible for the free phone promo. In fact we were told they were. When you tell someone something that isn’t true, it’s called a lie. So we were lied to. Then not made aware until the second billing. The phones can’t be returned after 20 days. T-Mobile didn’t let us know of the original lie within 20 days. So now we are stuck with having to pay for the second phone and T-Mobile service for 2 years.

This company will do everything it can to extract as much money from you as possible. We signed up as a 4 person business and had 4 years with them, but one phone moved off the account for several months, but we were still charged the same amount. I called to end the service and moved everyone off, but one person was 3 days late. So T-Mobile expected another month $164. I negotiated to half that amount, but only after a long back & forth with the rep and almost an hour of wasted time. The adjusted bill was paid promptly, but they still involved a collection agency. Fortunately, a simple phone call to that agency informed us that the overdue claim was rescinded. But T-Mobile still was spiteful in their handling. Avoid them at all cost!

T-Mobile offered a new phone promotion if you would transfer and sign up with T-Mobile. They have continued to break The original contract and charge for the Phone I received. They call it discontinued promotion. Watch your back with this group!

I had the worst customer service experience of my life with T-Mobile. I am too frustrated at this point where they are making me go in circles and setting wrong expectations again and again. Their managers are too good to come on the phone and tackle the issue themselves (as they are always out of the office). I am in a different country and can’t use my phone because they are unable to unlock my sim (the device is fully paid). Every rep at T-Mobile I am talking to is giving me different and wrong information. It’s been more than 96 hours and I am still juggling between the calls with their uneducated representatives. Can’t wait to come back to the US and change my carrier once and for all. I do not recommend T-Mobile. Please don’t waste your time and money on it. Verizon is the best.

I switched from AT&T to T-Mobile about 8 months ago. I have to call almost monthly for service issues. Technical support has no help and do the same thing every time. I was suggested a cell booster which they do not provide and I had to locate one to buy. I still have connection issues with my tower and data is slow. My tower is only a few miles from my house and it has constant issues with needed repairs. I have used different brands of phones which I am paying for thru their company after suggested it was my type of phone. I am mostly bed bound and need reliable service for assistance when needed. My calls are delayed and calls come thru several minutes later after I have already hung up. Messages that I have sent to others have taken hours to be received. Documentation is not reliable or noted for review of my account. If I could put zero stars I would.

Been having a issue with voicemail. Seems a recent post confirm they know about it but they won't admit it. Get hung up on a lot and most of their reps don't answer anything, some just repeat same script. Ticket was made but ignored by them. Get several excuses on it i.e was cancelled, can't find it. Seems if they deny it or get you to give up calling having your time wasted it just fixes itself. The corporate office contact no better. Can't asks a question or get answer. Think customer deserve better.

I've had it. I have been with T-Mobile since I first got a cell phone back in 2006. Over the years, I always defended them when everyone else said that "they are a mobile service for peasants". It's becoming clear to me now that those people are right. Time after time, T-Mobile has failed me. Multiple times a day, daily, I'll have full bars (on Wi-Fi & Mobile) and texts will get the spinning wheel and not send. The other day, I got a text, from myself...that I didn't send. People tell me that my side of the line sounds muffled when I talk to them on the phone. I'm in sales and miss business calls because they simply don't come through.

I WAS a customer for 13 years with T-Mobile. I decided to switch because another company had a much better plan and the same phone offered by both companies was cheaper with my new provider. I received the last bill from T-Mobile and they did not prorate the bill. I called to speak to a manager about this and they state they do not prorate and I should have waited until the end of my cycle to make the switch. They expect me to pay for 2 weeks of services through T-Mobile that I did not receive. I left mid way through my billing cycle.