Tracfone Reviews

I have spent 2 hours with TracFone tech services trying to get my 600 minutes back on my phone, which TracFone deleted last Wednesday, 8-15-09. I labored hard for 2 hours of coding while trying to interpret their heavy accents. I still do not have my minutes back or any resolution to my problem. Like everyone else, I have had service problems with TracFone for the 8 years I have been a customer, but nothing compared to this. I want my 600 minutes back and I don’t want another song and dance for 2 hours on the phone attempting to decipher very heavy accents. Can anyone help me?

I had difficulty buying air time on my computer so I tried at work and during the transaction my Kaspersky anti-virus alerted me that the site was trying to insert a Trojan horse at which time I disconnected without completing the transaction. I went home and tried again, purchased the time but now that computer is warning me of a Trojan horse. I will no longer use your website because I think it's contaminated. I'll pass this along to others I know who own a TracFone too.

My wife and I have been TracFone customers for about 5 years. In the last year, on at least three occasions (it happened prior to those three, but I wasn't absolutely sure it was happening and, therefore, hadn't document them), all (yes, all) of the minutes that I had pre-purchased simply disappeared from the display on my phone. Calling TracFone tech support was a disaster. The tech support people couldn't speak understandable English and did not give me back the minutes they said they would, which by the way was only a portion of the time that had been stolen. I don't know what to do about this. Someone please help! The lost minutes have cost me about a hundred bucks so far.

Don't be fooled by promise of double minutes and don't expect much help from "technical" support. Twice they dropped my call and once, quite creatively, suggested I call back. I did about 5 minutes later only to find that the call center had closed. When I finally got an alien to listen to my complaint, he referred to his supervisor, who anonymously declined to help me. Don't buy TracFone.

My name is James **. I had 164 minutes on the phone. Then I bought a 600min card and you took off the minutes that I already had on the phone. My IMEI# is ** and my number is **. I have two other TracFones. But if this is the way you do business, I will go back to Verizon Wireless and do all of my business. Besides, they gave me a free LG-VX8360 camera flip phone for a price of $239.99. You need to take better care of your customers. So far, as I was treated, I wouldn't recommend you to no one. I used to like you but you're not worth the time. You have my number if you want to get a hold of me. How long does it usually take to hear from you?

I bought two TracFones for vacation. I added minutes to my phone upon return. I didn't receive minutes, so I looked on the website. I had a message that there was a problem with my phone. I spent about two hours, following the directions. Finally, it said to call customer service. I called; they were not open. I called today. I spoke with a gentleman for an hour! He was difficult to understand, because he spoke Spanish and there was a lot of noise in the background.

I had a TracFone for five years that worked fine, bought a new reconditioned w376r. It did not work. They have sent three more; none of them work. They said they couldn't reactivate my old phone. So stupid me buys a new lg600g to try to activate. It didn't work. They said the SIM card is bad. I have $70 into the phones. They said they could not refund my money. I also have 490 min that I'll lose if this new phone doesn't work. I have spent over 20 hours on the phone with TracFone, 8 hrs in one day and lost my phone #. Please do not make the same mistake I made. TracFone, bad business.

In 2006, I purchased a TracFone from Target, to be used with family and family friends visiting me or as an alternate, prepaid (pay-as-you-go) number. The phone hadn't been used and was deactivated. In July 2009, I wished to reactivate the phone for use with family friends visiting us. On July 7th, 2009, I went to the online TracFone store and followed their instructions to purchase air time and reactivate the phone. However, re-activation failed. I called their 800 number (800-867-7183) and was told that reactivation failed because my Sim card had expired and that I needed a new Sim card. The customer care technician created a case number.

In three tries I've spend 2 1/2 hours on the phone (land line) trying to get my cell phone to work. It worked two months ago when I had Wal-mart call to activate it. I've kept it charged, but on the last two weeks, it won't send or receive calls. I know this because the first two of the three calls, they had me try to call and receive one. Each time I was asked to do the same thing, checking sim card #s, serial #s, etc. All led to the same place...nowhere. After the second call, I was told that someone higher up would call me within 48 hours about possibly sending me a new phone. After a week and no call, I made the third and final call just now. I explained and described the two previous calls, and I asked for some way to talk to the aforementioned "higher ups". He said that I should buy another cell phone. He refused to check on my previous request. I'll avoid using words to describe what he probably wanted to say to me. I'll, also avoid doing it myself! I cannot imagine how this company can stay in business, unless maybe other customers are lucky and their cheap TracFones work. I do wish them luck!

Tracfone claims to be the best pay-as-you-go cellphone provider. However, they don't tell you that airtime is used up for unsent messages or calls due to loss of signal. I had purchased a few phones from this company. The most recent was a TracFone with a camera in Dec 2008. My previous phone was a cheap basic phone that I could use anywhere without any problem. I decided to upgrade to a camera phone for personal reasons. Since I have had the phone, I have lost over 400 minutes due to dropped calls or unsent messages due to loss of signal within minutes of sending messages or making calls. I have also had problems with sending pictures from my phone even when I have a signal. TracFone is a joke. I would not recommend these phones to anybody I know. Buying this new phone was a mistake I now regret making.

April 2009, I purchased a TracFone to save money and attempted to have an existing number transferred to our new phone. After 10 days, I called TracFone only to be told to wait another 72 hours. Three times I was told to wait another 72 hours. We called the current provider, Sprint, which indicated TracFone made no attempt to port the number. After 3 weeks, I received a call from TracFone that they had closed my case. Meanwhile, the existing Sprint number had been cancelled. We were advised by Sprint that TracFone cannot port numbers from an account in a business name. After hearing this, I activated the phone with a new number. This happened on April 24. I purchased 800 minutes and had been using the phone until July 2, when we discovered the phone had been deactivated.

Was I receiving double min. for life? I purchased 450 min., did not receive double min. I was told that I purchased a 1-yr double min. card, but have been getting double min. since 2007. I'm pretty sure a supervisor gave me double for life because I canceled 2 online purchases because the bonus changed at the bottom of form. Money was taken out of my account and no minutes put on phone either, so I was given double min. for life for taking money out of the acct. and the hassle I went through. I told the gentleman I'd buy one double for life today if I got the double min, even though I was supposed to get them anyway. He would not give me the double min. even though I just added them 2 min. before I tried to call before adding them, because I saw a promotional code on the computer. I also wanted to ask about the new phone. I was happy; now, not so happy.

My LG 230 TracFone was destroyed and I purchased a new TracFone over the internet, an LG 600. It was an absolute nightmare and "daymare". I spoke with rep #1 who told me it would take 5 min. to activate, transfer my old # and my minutes. Then, rep #2 told me it would take 72 hours. Nothing happened. I emailed them for no response. Rep #3, finally after a zillion codes later, activated it to find it doesn't even work in the area we live in. Go figure! TracFone has seen the last of me and we went to a landline. Poor, poor, poor. It is a shame for people to be able to stay in business who have no pride in their job!

Everyone should be aware that if they use TracFone, your number will be given away or sold (I am not sure which) so that advertisers can call you and eat up your minutes. I found this out today - my second day of having this phone, before I could give the new number to anyone. Fortunately, I am in a position to keep the phone off most of the time. It would be a real issue if I had to keep it on and my minutes were consumed by callers trying to sell me things! I am planning to put the number on the do-not call list, but had not thought to do this, as the number had not been given out.

On June 19, I ordered a TracFone in error (as my daughter wanted T-Mobile). I called back 2 hours later, and they said it was already shipped and to just refuse it and that upon return, they would credit my account. I refused the item on June 19, and it was returned to TracFone on June 23 by FedEx. I have been e-mailing daily, calling, getting passed around, and kept on hold on July 1; and again on July 6 (for 30 minutes, my entire lunch break). They are now saying it will be 30 days before I can get a refund after several e-mails back and forth and phone calls, stating they would not do the refund if I did not call and talk to a rep and give my original card number, which I did on three occasions.

I purchased online a new TracFone and called in to activate. I asked if I could have my old cell phone number transferred and my minutes from my old phone transferred. They told me within 72 hours. I waited 84 hours with no results, so I called TracFone. I spoke to two supervisors, six sales people, and their final answer was to wait another 48 hours! They've got you over a barrel because there is no way you can get in touch with anyone higher, only online with people who don't care. I finally called them back and relented from receiving my old number for a new one so I could start using my cell phone now. The same old answer, I'll have to wait longer anyhow. At the time of this writing, I'm still without a phone.

I had upgraded to a new TracFone from an old model. Transferring my phone minutes should have only taken a few hours in that. I was told that it would take 72 hours/3 days or longer, to receive the minutes on my new phone. I have already paid for this time 2 weeks ago, and they removed it automatically from my old phone, so this has left me with no emergency phone. At this time, neither the old nor the new phone works. In 3 days time, any emergency can arise and being without that emergency cell phone can prove dangerous.

TracFone customer service representatives are very difficult to understand and shuttle you from one person to another only to explain the same thing over again. A replacement phone was sent out. After the first replacement, it would not hold a charge. It was with an incompatible charger. The plugs did not match. The phones are of very poor quality and not in working order. I will seek another service even if it costs me more. This company is not worth the hassle.

I bought a TracFone (Pay As You Go) approximately 5 years ago to use when we travel in the United States (mainly traveling to Florida). The cell phone still has 672 minutes (units) left on it. In June '09, we received a call from the Florida police telling us that someone had vandalized our home in Zephyrhills, Florida. Thus, on June 22nd, we left our home in Canada to travel to Florida to assess the damages. When we got to the state of Maine, I tried to use my cell phone, but it would not work. I called TracFone and was told that my phone had been deactivated and since it was a Sunday, I would have to call back the day after to find out why. I called the day after at least 3 times, waited on the line while they were checking with another department to find out why my cell was de-activated. They finally told me that I had used my phone in Canada the year before (July ‘08) and they had deactivated it then. They gave me a warning as not do this anymore; if so, they would have to deactivate again.

If you cannot help, please credit my account. Thank you.

My daughter gave me a TracFone LG200 for Father’s Day and activated it on 6/21 and added 90 minutes. It will receive calls but all cannot make calls. We get a Verizon Wireless message "sorry we cannot authenticate your phone". My daughter spent over an hour in a fruitless attempt to get their customer service to solve the problem, passed from one person to another and repeating the same assurances over and over. I sent a complaint via email will all relevant information and received a phone call from a non-English speaker who clearly could not cope and tried to get me to duplicate the exercises my daughter was subjected to. I am 74 and hard of hearing and cannot cope with TracFone's refusal to provide the promised service.

My mom who has never put time on her phone before wanted to do it and accidentally pressed enter before she could enter the airtime card code. I had to call back a 2nd time about 30 minutes after the first time because the first person I spoke to was so rude and abrasive. Now, you want a faxed copy of the 60-minute card that came with the W376 refurb bundle I purchased my mom last month. I don't have a copier or a fax machine and don't have a Kinko's or UPS store to go to do anything like this like Alberto was telling me to do to. If it had been my mom calling, she wouldn't have had any idea what you were asking her to do when it comes to all the faxing and copying particular things. Your policies make no sense and just like every other business now as long as you've already gotten our money, you don't really care. You are holding the minutes I already paid for my mom's phone hostage. The only thing you all could find out of sort was that one bonus code going through. You could at least let the phone be used until the minutes run out and then kill it.

I had bought a TracFone in 2007 for my son to use on a trip. Well, it never was able to work on his trip, so although it had minutes on it, it sat idle. Later in 2007, I let my stepson use the phone, so we had to get a new minutes card for it. When we turned it on and added the minutes, there was a large number of minutes on it. I thought perhaps it was a promotion of some sort. The phone worked fine, so he used it up until he moved, then it sat idle again for about six months. I recently decided to let my other son use the phone and when we charged it, it still had the minutes on it. I went ahead and added another air time card to it to give him a larger timeframe to use the phone. Everything went fine for several weeks, and then the phone stopped working, even though it had a month of time left on it and over 6000 minutes. I finally got a chance to call in and see how we could get the phone working and add more air time to it, only to be told that I would need to get another phone. I was, however, assured that the minutes (still over 6000) would transfer over to the new phone. I went out and bought a new phone and an air time card to activate it within a day or so. Once it was activated, I called the tech folks only to be repeatedly put on hold.

I made a online purchase for additional minutes for my TracFone. I typed in a wrong serial # which the website said was in correct. However, I was charged $60.59 for this purchase anyway. I called several times and TracFone reps said I would have to resolve it with my credit card company.

I bought a TracFone and 200 minutes from a store in Longview, Texas, around 12/2008. I have been getting the run around from then until now on getting another phone and transferring the minutes over. I took the phone back to the store, got another phone and another 200 minutes on Jan. 11, 2009. Since then, I've got nothing but the run around from TracFone. I am out $100.00. I have been told three times that they were sending me a new phone, but it never happened! I have been on the phone with their tech support people several times, adding codes to the phone and never getting it to work. I have several emails on this subject. All I want is to get my money back on this problem.

I tried on 3 different occasions to get through to customer service. As a result, I was not able to purchase additional minutes during an emergency when I need to speak extensively with relatives. Each time after waiting over 1 hour and still no response, I gave up. I am stuck temporarily with them, but I advise no one to adopt this service.

Many, many calls and emails to customer service, all I want to do is call Canada. No one can fix this. I really doubt this phone can ever call international phones. Don’t waste your time and money here. It’s just a big joke to them, they made their money, now go away. Lip service and downright lies are what you can expect. Big waste of time and money. Giving people my number only to tell they don’t even bother calling me. Useless.

I wanted to buy 2 TracFones. The online attempt didn't work, so I called them. The first one went through, then when I went to buy the second one, the lady told me that it didn't accept my credit card. So...what any red-blooded American does, I pulled out my other card. It didn't approve that one either, so she kept saying, “Let me try it again,” and after 5 attempts, I decided to go shopping elsewhere for the second one.

I have spent literally hours and hours on the phone trying to get my double minutes transferred to the new number for my TracFone and now they tell me time has expired and I won't be able to get the double minutes. What a lousy joke. I will never use them again and will do all I can to turn people away from doing business with them as they saw fit to waste so much of my time.

I have had the Motorola phone from 2004. It has been a good phone and I always had 100 miles before it went. Roaming worked good. I got a new one-year time card and tried to put the number in and my phone locked up. I went to Radio shack and they said your phone is too old. I would have to call in to have the number put in. I asked about a new phone and they said this one would work in its place. So I got it had everything transferred to it. I got home 13 miles from town and it don't work, not even a bar. I called and TracFone said, "We need to send you a new SIM card." So okay, I waited for that and put it in. I spent several more hours on the phone and they said I have to wait a day or two for things to work.

When I purchased this TracFone, they charged me units to set up my phone. I talked with them about that problem because they used up almost half of the units. Locally, for 7 miles, I have to pay for long distance. I have to dial 1, area code, the number, which cost me twice as much. When I talked to them about that, I got a nasty rep, and she overtalks you. She hangs up constantly. When I turn the phone on to look up old #, it eats up my units. I have been using TracFone for years, and never had this problem. It never cost me double, per minute. This phone is a Motorola #W175g. I have bought, promoted, gave many of these phones to a lot of people over the years, but not anymore, if they have raised rates that high. The back on the phone is very, very hard to get off.

I bought a TracFone 3weeks ago. I couldn't get it to work so I called tech support. They gave me a new number which worked but it was a different number than the original so when I tried to add minutes, it wouldn't work. I wasted my remaining minutes talking to tech support. The first person I talked to said she could not help me. The second one said my minutes would be added and I made sure he understood that the number was different. He said he had my account on screen and it was correct. Evidently, not the cause no minutes was added. I called back and asked for the manager. I got the runaround and finally, he said the minutes I talked to him about would be reimbursed. It was not done. If they had the correct number, maybe they could have but it must have been too difficult. It's not done. So I am now down to approximately 10 minutes with no help, no minutes and I am very upset.

I had a TracFone and wanted to replace it with a new model TracFone. I wanted to keep the old TracFone number and called in to have it activated and the old number put on the new TracFone. After over an hour, it was supposed to be done. However, the new TracFone had a different phone number than the one from my old TracFone. I called to get it corrected and was put on hold for hours! Then I called back several times more and the same thing happened. Every few minutes someone came on the phone and told me just a few more minutes while they talked to a supervisor. Nothing was done and I had to keep calling them back. Finally, someone told me after I gave them the serial numbers to my new phone that I had just bought in the store that the phone had been reported stolen! Now the phone will not work and has been deactivated. I tried calling TracFone back again and got a recording that the office is now closed. I also had extra minutes put on the new phone and I think that they too will not be able to be used. I want to make a formal complaint against this company!

Net 10 advertises 10 cents per minute. I have 162.5 minutes on a phone that they deactivated for non-usage within 60 days. I requested a refund and they told me I need to spend $30.00 to reactivate the phone. I have spent hours on the phone with numerous persons, most who don't understand English (foreign call centers), who just repeat themselves and say they don't have supervisors. I have asked for a refund of my $16.50 that is left on the phone and they told me I have to pay the postage to return the phone, and then maybe they will refund my $16.50 that is left on the phone. I have lost $16.50 for minutes on the phone that I cannot use because they will not reactive the phone without spending another $30.00.

I have a Motorola TracFone and have had it for several years. A year or so ago, I bought a card for 1 year of service, 800 minutes, doubled to 1600 min. and a Double Minutes for Lifetime card.

The screen of my TracFone went off. I can still receive calls but I can't see my screen to even see my menu. All of a sudden, it just would not show up. Thanks.

I purchased a Motorola C261 TracFone and double minutes for the life of the phone. I have been attempting to get my double minutes for life and have been unsuccessful. After emailing several times, I called. I was on the phone for 40 minutes and finally talked to a supervisor. He told me that I did have double minutes for the life of the phone; however, the plan was too costly so it had expired. I have a copy of the ad and the receipt for my purchase. No one has been interested in seeing this documentation. The same plan is advertised online today for $139.99. I would like to have my double minutes for life of the phone honored and have any laws TracFone is breaking enforced. There does not seem to be any penalty to TracFone. We, the consumers, are tired of getting cheated. Somebody file a class action suit.

I had gotten a new phone - having my old minutes and number transferred. 3 weeks after I had this phone activated, it was shut off. When I called the company, it took me forever to get through and once I did, I was put on hold 13 times while tests were done on my phone. No one spoke English. I was told the phone wasn't properly working and had been shut off by them. I was also told that I couldn't have this number transferred to a new phone and I would lose the 200 plus minutes I had on this phone. I was given the runaround for over 55 minutes and no satisfaction. This was a phone number I had been using on resumes for over 3 years. Now the number and all the contacts are lost due to the company refusing to reactivate the number, let alone the phone

I received a renew code on my phone from TracFone. The message was as follows: "Get 30 bonus min. by adding a TracFone 120 min. card. Use promo code 261128." I bought a 120 min. card and went to add it and they gave me the 120 min. but refused to give me the 30 min. bonus. When I called them, they told me that there was nothing they could or would do about it. Our state attorney said they would look into it but that was the last we heard of it.

I am adding to the complaint by Sanya in Farmville, NC. I just had the exact same experience with Tracfone. I purchased a Double Minutes for the Life of the phone card with my first Tracfone. That was Dec. 06. I have had no problems with the minutes doubling since then until now. A few months ago I put a value min plan on my phone and my husband’s as well. When this month’s minutes went two days ago - they did not double. I was sent an email response to my claim - identical to what Sanya was told that there was a glitch in their system and it was supposed to have expired a year ago.

Two days ago I purchased a (CRACK) TracFone because it had a camera. Upon taking two pictures, the cell phone would not give me access to the built-in camera. I then looked throughout the instruction manual only to find that the camera that was built into the phone did not have anything typed or written about the camera in the phone. I am considering a class action lawsuit against the BUNCH OF LYING THIEVES!!!!!!!!!

My husband and I have been customers of TracFone Wireless for several years. We have been pleased with the Pay-as-you-go method. We were so pleased we purchased an additional TracFone for my son. For Christmas this year, I decided to upgrade my husband's TracFone to a newer model with more features. Before deciding to make the purchase, I researched online the TracFone official website to find out if they were like other similar wireless companies that state in their ads that you can transfer your existing phone number to a new model (or phone). Everything on their website stated that you could transfer your existing phone number and it was easy and simple. It stated all you needed to do was go online and find the link to transfer your number and activate your new TracFone.

I bought a phone online paid to have it shipped 3 day. I GOT IT 2 WEEKS later. After 2 weeks of trying to get it activated they said I had a defective phone and would send me a new 1. After I got the first phone I had to wait on a new SIM card after about I still don’t have a phone.

Last August they advised us that they would upgrade our phone free of charge. Since then I had to purchase a new phone in Massena New York. I have so many case numbers too long to list. All together I have spent at least 50 hours on the phone and spoke to 34 people which I have all the names and dates. On Jan 7 2009, I contacted them to transfer minutes from one phone to the other. They could not even do this properly. I had 1778 units on one phone to be transferred to another which I had 97 units. All they transferred was 1093 units.

Purchased a double minute for life program and a family plan which I pay $23.50 per month for. I receive 100 minutes for my phone and my sons' two phones get 30 minutes. I have been receiving 100 minutes for the past two years. December minutes credited to my phone were only 50 minutes. Upon calling TracFone I was told over and over that I did not have a DMFL plan and that my double minutes had expired. I was told they expired in November of 07 and that for all of 2008 it was a system glitch that I received double minutes. This company is ripping off the consumer. They refused to do anything about it and politely said, "Tough." After looking at this consumer website, I realized that there are many other people out there that the same thing has happened too and they have been given the same excuses. There has to be something that can be done. I'm contacting the BBB on Friday and the Attorney General if necessary. I think we need a class action suit against these people. Times are hard enough without a company like this making it harder. Enough is Enough.

I purchased a TracFone for my personal use about 2 months ago. After I activated it, I noticed it was roaming. After several attempts to have the customer service representative at TracFone work with me to fix it, I ended up sending the phone back and received a new phone (same type) and it worked. Later after changing jobs I encouraged my employer to use TracFone do to the cost effectiveness and great service. When I purchased the phone and had it activated, I noticed that the minutes from my "personal" phone were gone and that the "work" phone had more minutes than I had originally purchased.

Be extremely cautious of purchasing a Tracfone from the Tracfone website. The phones listed based on the zip code question they ask often will not work for your area. I spent more than 10 hours on the phone with customer support over 10 days to find out the phone I purchased will not accept a local phone number due to the technology of the phone not supported by the service providers in our 608 area code whom Tracfone contracts with.

I purchase a 1-year extension and 650 minutes air time from TracFone over the web. When the purchase did not show up on my phone, I called TracFone; they told me my transaction did not appear on their computer. I waited a couple of days and contacted my credit card to find out that TracFone had made a $103 charge. On the phone again to TracFone. After being transferred from one person to another, I found that they had credited another phone for the purchase and there was nothing they were willing to do about it. I have filed a complaint with the FCC (www.fcc.gov) on form 2000B and encourage others to do the same.

My daughter lost her phone in the house, so we didn't call to cancel it knowing it would turn up. We registered for the 50-minute, $10 a month plan through the website and figured she'd have over 100 minutes by the time we found it. We were charged on the 8th of Nov. and Dec. and found it finally around 12/25. We turned the phone on after charging and found out there were 0.0 units of time on the phone. I contacted their customer service on 12/28/08 and was told that because my credit card was charged a month ago, I should have called then or because my daughter lost the phone. I should have called to cancel it. I told her I knew it was in the house and ASSUMED the minutes would be there. Can you tell me the balance of my minutes? She said no, to do better parenting and read the agreement and too bad for me. I said it was theft by deception, cancel my subscription to their service and I would go to Verizon. She at least did that for me.

I bought a TracFone from Target and after several months and many, many calls to their Customer Service I still have never been able to either make or receive a call. I cannot fully describe the frustration of calling the tech support folks in India who have put me through through the same routine over and over and over....Sometimes they have decided that the problem needed the help of one of their experts and I've had to wait a long time to get to speak to them. The expert has given me the same routine as the regular tech people and the upshot has been that they decided I need a new SIM card.

I purchased the TracFone for my mother. Two months ago, we had problems with the phone after I had loaded minutes via their website. The phone would not accept the minutes. I contacted TracFone, the customer service rep talked me through the situation, about 10 min worth of codes and stuff, then it worked. Two months later, the same thing happen, the phone is not worth the problems. To make things worse, the website I had register now seems like it doesn't have my account number. This is totally frustrating and I would not recommend that anyone use this service or phone. I am not going out the door to find a better product. My mother relies on the phone for contact, she has medical issues, diabetic, needs to be able to contact someone when a situation arises.

We purchased a Tracfone for my parents for Christmas as they don't use a cell phone very much at all but it nice to have just in case. I activated the phone and over the next 72 hours the phone was never usable. Every time we tried to use it all we got was an automated attendant in the roaming network and our phone is not registered and can't be used. I would call Tracfone and spend 10 to 15 minutes each phone call putting in new codes and they would say it should be working in the next 4 hours. IT NEVER WORKED!! I finally called and cancelled everything. I would stay away from this phone, it is a pain in the butt.

I bought TracFone and had nothing but problems with it. Attempts to try to correct all the problems with this service was a huge waste of time! Dealing with these non-English speaking people who could care less, was a nightmare! The phone never worked right and when I had an emergency, it wouldn't work. The customer care people are a big joke... My last purchase of minutes I spent $300.00 and they took my money... I never got to use any of my minutes or units because the phone never worked... Then came time when I was due to purchase more minutes and I told them I wouldn't buy more minutes for a phone that didn't work... Not ever did they even offer to send me a working phone and I certainly did not want to purchase another one from them and go thru this whole mess...

I just purchased a Tracfone and I followed the steps exactly as I was told to, and guess what? Can't make outgoing calls. I called customer service for tech support and I could barely hear the tech person due to all the noise in the background from other technical support people trying to resolve what sounded like hundreds of problems.... They told me to call back in an hour due to problems they were having.

I ordered 2 new tracfones, LG225's. They were lost by FedEx. Tracfone said they would send out 2 new phones because that is what the original order for $85.58 was for. What I have received to date is one reconditioned phone. I refuse to accept this and have disputed the charge on my card.

Sometime during the week of Dec. 1, 2008, I Lost my tracphone wireless in Florida. I called Tracfone to turn off service, I receive a confirmation number **. I called Tracfone on Dec. 8th to check status. I was told that the Phone number to my Phone was registered to a different name and they could not help me. I bought the phone new 4 years ago. They have the number of a person who is reg to my phone number, but they say they cannot call to verify Phone number.

My Tracfone wouldn't accept minutes bought with my credit card. Call center was useless and took hours to do nothing. I sent an email complaint to the Florida Better Business Bureau and got a personal call from the Florida head office of Tracfone the next day. Please advise other Tracfone (or other) customers on your website to do this! It took her about two minutes to fix my phone. Tracfone has an A rating with the BBB so obviously not too many people have made complaints, though your website is full of them!

I have a TracFone that I activated, used and then allowed the service to expire. A few months later, when I went to the website to reactivate the phone by purchasing minutes with the phone's serial number, the website told me to call the customer service number. I was then told that the phone needed to be updated and would no longer work so they sent me another one. On that same call I was then given a series of codes to enter that erased all the information in the phone I had. I waited a week and received the refurbished cheaper phone that would work with the current network.

My son lost the phone in the house, so I called about transferring the minutes. They said it would be no problem. I bought a new phone and called for my minutes. The man, who was almost impossible to understand, told me he couldn't find my exact amount of minutes on his computer, and that I should go to my account and add some so I could see the total minutes. After the addition, the total was not displayed. Originally in this conversation I was told I could only get the last amount I purchased (400 minutes). Now, after this, he told me I could only get the 120 minutes. After being on the phone for 30 minutes with him, he told me to call in 2 weeks and they would have it. I called in 2 weeks, and after 95 minutes of being placed on repeated hold, I spoke to a supervisor who continued to put me on hold and told me I could get 360 minutes. How they got that, I do not know. After all this, I still received 160 minutes less than what I can prove I bought through my credit card.

TracFone has TERRIBLE customer service and EVEN WORSE record keeping. My Double Minutes for Life card was never properly input into my phone's account and I had to call to have them manually add the double minutes the last time. They SAID at the time they would fix the problem and now, five months later, when adding more minutes, they didn't double again. Now Customer Service claims they don't have a record of the pin number which I (stupidly) discarded the last time after they SAID they had fixed the problem and I believed them when the double minutes showed up on my phone. But they had only MANUALLY added them the last time it turns out. So with no proof I have now lost my DMFL EVEN THOUGH the records show they doubled them the last time. This is FRAUD since there is no way to double check on your online account that the DMFL card has actually been correctly added to your phone.

I bought a TracFone to use for calling Germany because they promised this was possible with their product. I have not been able to use it for International calling and have called the company many times and spent hours trying to resolve this issue. I would warn anyone not to buy their product for this purpose. I have used up most of the prepaid airtime trying to go in touch with Germany.

I have been receiving text messages from TracFone advertising their specials and these deducts minutes from my phone no matter how I try to navigate around them. So, I am paying for THEIR ADVERTISING! I have complained and they keep saying it's been taken care of. NOT! I still get the text messages and the minutes keep being deducted. I am paying for TracFone advertising! Plus, my energy and time is wasted trying to get this resolved as the problem continues. The person I spoke with was in Bogota, Columbia and barely spoke English! My nose is smelling something rotten going on here!

I bought a Motorola phone with TracFone. It wasn't long until it started having problems. I continued to use it because I only use it for emergencies and the problem was it would shut off on me and when I would open it, the display showed nothing. The problems have continued to get worse so I bought a new more expensive phone. When I called to transfer my number, minutes and service end date, they said it would take 72 hours. After that time, my old phone said unregistered SIM but my new phone had not been updated.

I received a flier through the mail that preferred customers would get 1000 minutes for the price of 400 minutes, if I used a promotional code when ordering. When I ordered (online), I only received 600 minutes. The web site did not warn me that I was only getting 600 minutes before the transaction took place. I called their customer service and was told that it only applies to their double minute customers and they do not give refunds. I do not get fliers from TracFone on a regular basis and they should not have sent these fliers to customers that are not eligible. This is highly deceptive.

On 11/08/2008 I used the Tracfone website to buy a 400 minute card with 1 year service for $99.99. I used the promo code 53018 which offered 800 bonus minutes, and the page accepted the code. In the next steps, I saw the 400 minutes purchase, plus 800 bonus minutes, totaling 1200 minutes. I printed this out on paper as such. When the minutes went on my phone, I ASSUMED that the 400 minutes I had purchased would double, as is common since I understood my phone to have DMFL on the phone when purchased (W370 phone) BUT the minutes DID NOT DOUBLE. I should have gotten 1600 minutes, not 1200.

The reconditioned phone I got from TracFone when I last added airtime has become unusable. Following the directions on their website, I attempted to transfer my account back to the phone I originally transferred it from. After many attempts, the only result I got was "You have entered an incorrect phone number, please try again." After a few emails, in their third message, they said I needed to buy more airtime to activate the phone before I could transfer the airtime I already had, to that phone. Rather than throw good money after bad, I purchased a new TracFone phone. Tried following their instructions with the new phone, with air time, but got the same results. Also every one of their email replies takes 2 days to receive. I am thoroughly convinced that their Activate my TracFone with a number transferred from one of my other TracFone's procedure never works, regardless of what is entered. It is just there to placate (ex-)customers.

I purchased air time minutes on the internet. The last step created a error message with instructions to call their service center. I checked my bank and verified the purchase was posted on my account. The service center was very cordial but failed to call back as stated. I called back and their service center stated the technicians were going to correct the error within 24 hours. I am now in the 3rd day with no returned calls and no more information than I had from day one.

The other day TracFone disabled a perfectly working TracFone without cause. It was the only one I had and when I contacted them, they said I had requested the airtime be transferred to my new TracFone. I didn't have a new TracFone and told them that over and over again but they did not listen nor are they willing to take care of their mistake. I only have one TracFone and it still had unused minutes on it with no time to be added until 12-31-2008. I gave them the serial number and they said they didn't have a serial number in their system matching it. Then they said I must have read the serial number wrong so I even sent them a good clear photo of the serial number right off the phone but they still offered no help. TracFone is trash.

I bought 2 TracFones. The service date ran out on the first one so I had to buy another. I only used this phone for trips and if needed emergencies. While on a trip, I tried to call a hotel to confirm a reservation, but couldn't place the call. After trying for the next few days, then a couple weeks, when back at home, called them and they sent me a new SIM card within a few days. After 2 long grueling calls probably 2 to 3 hours, when they couldn't reprogram my phone; their final comment was to say that I had to purchase more minutes, even though I had 397 minutes left on my service plan when they were trying to reprogram it and couldn't. Also, my service date was until Feb 09. I was helpless. Now it looks like I lost all that money, plus I don't have a phone. Please help.

I purchased an upgraded phone for my boyfriend who has had TracFone for a little over a year and when I went to try to switch his number to the new phone, I had to end up calling TracFone. And after doing as instructed the minutes were switched from his old phone to the new phone but not the number. The operator said to give it 24 to 48 for the number to switch, I waited 72 hours and no number switch. Called TracFone back and had to go through the whole story again. She first tried to say no, there was no number to switch and I explained to her what happened. And she had me on hold for over an hour, coming back and saying "May I place you on hold for another 3 minutes for over an hour?" Then she comes back and says, "We need to send you a new sim card. It should be there in 3 days."

My TracFone wouldn't let me make or receive calls, I called and they said I deactivated the number on 7-28-08, which of course I didn't. I had prepaid service until 2-2009, with 409 minutes. They sent me a new Sim card 10-30-08. While trying to get the new phone number and minutes reinstated, for almost 2 hrs, they finally came back on the phone and said I had to buy more minutes (units) and new service. I was very patient with the last rep, but after she told me that, I just hung up, it was either that or start shouting, but I chose to hang up and just cry. Please help. One year service and 409 minutes airtime, and no phone service.

I too purchased a double minutes for life of the phone card a little more than 2 years ago. I've never had any trouble adding minutes before and they've always automatically doubled. Yesterday I had to purchase more minutes. They offered a promotion on their website of a bonus 200 minutes for the 1 year plus 400 minutes card I ended up purchasing. I did not receive my double minutes or the bonus minutes.

On 10/27/08 I was offered a 1 year service with 400 minutes (doubled to 800 minutes because I have a valid double minutes card, + 200 bonus minutes if I purchased before 11/5/08). I made the purchase online, followed all instructions and received only 600 minutes. When calling the company I was told, "too bad, nothing can be done about it."

Lost time and cannot use blue tooth that I purchased. 1. Your service gave out my phone # to a company that is calling my cell phone, which uses up my minutes. 2. My motorola has no blue tooth option as my other phone (same model).

Purchased phone card that says adds 1 year to your service end date (OK) plus double minutes on other minutes you add for the life of your phone. This is the problem. They are telling me the double minutes are only good for one year, but that is NOT what the card I paid $139.99 for said. I had been receiving double minutes until my last card purchase of 200 minutes. I only got 200 minutes. I believe I should have received 400 minutes.

Last month had no service for 8 days, kept getting run around. The phone worked for 2 weeks then it just had no service. Been on the phone with tech support for the past 6 days and they keep telling me to wait 12-48 hrs. I have 345.00 minutes on the phone and can not use it.

The acute problem right now is, TracFone has pocketed my $96.86 I paid online last night, but I did not receive the minutes I paid for. Their customer assistance agents claim that their computers show I got the minutes. When I insisted I still have '0.00 minutes', they then put me back and forth 'on hold' for most of two hours. I had to hang up, call back, was dropped, bounced around, fed the same old lines "Let me update your information again...or let me put you on hold while I talk to my supervisor..." I then started insisting "I just want my money back; I don't want the minutes anymore." They were then unable to accomplish that. One polite agent (and one more informative than most) admitted that she just could not pull up my information on the computer, and neither could her supervisor. I simply cannot afford to spend hours and hours just to get back my $96.86.

I purchased a $9.99 prepaid (Kyocera) TracFone and a $19.99 (60-minute) phone card. I called the number to have it activated. They told me to wait 1-4 hours and it will work. It did not work. I called customer service and they had me punch in codes and wait 24 hours which I did. It still did not work so I called them again... entered MORE codes and waited another 24 hours. When I called back, they told me, "That phone will not work in your area. We will send you a Motorola. It is much better and will be there in 3 days 5 days." Later, my package arrived only to see the exact same (Kyocera) phone sitting in my hands that I was having the problems with. I called them and explained to the person my situation and what the previous employee told me. This lady told me to open it up and enter the codes. We did this 6 times and a week and a half later, it still does not work. They will not refund my money. I am told to try more codes. They will not let you speak to someone in charge. They just put you on hold 10 times during the 45 minute conversation. They will not send me the Motorola phone that the first person said they would. As far as I am concerned, they are thieves!!! They get their money and leave the customers with a useless phone that cannot even be used.

I had a Motorola V170, with TracFone that stopped working. Rather than buy a new battery that cost over $35.00, I bought a new Motorola 139 from TracFone. I tried to transfer the minutes from my dead V170 to 139 and TracFone told me they could transfer only 800 minutes even though I had 997 and to call back in two weeks to get the other 197. I have been trying to do as instructed and now I am being told I cannot have the 197 minutes I am owed. TracFone is not going to be my next purchase when one stops working.

First of all I bought a TracFone about 1 year ago. I bought double min card and 200 min card $90, put them in my phone, used it once - battery was dead. Tried to charge, nothing! I called them to resolve prob. Spent about two hrs. on phone trying to understand this person I was talking to. Anyway I needed a phone so I bought another. Called to activate - all good. I transferred my min., tried to transfer my double min card, they said NO. I can't do that. So now I'm out another $50. I’m not very happy. Use my new phone #2 for a couple days. It’s fine so I thought I call my lawyer for a court date I had. He said where have you been? I must have called you a hundred times. I never got the call.

Each & every time I add+ Minutes it doesn't go through! I get jipped the Minutes & It's A Big Hassle! Over & Over! Then Tracfone's Website goes down!! Issues can't Be taken Care of! No Replies! Emails don't go through or get Answered! When you call, you get Rude People, you can't Understand Etc,... Issues go unresolved!

I purchased TracFone online for ten dollars. Just received phone. It will not work in my area of residence. Programmed phone several times, still did not work. Being sent same phone. 1st phone was defective according to TracFone. I have only lost time and 10 dollars so far. I am posting the executive contact info for TracFone in the hopes that if enough people complain to the corp office, more will be done. I just don't understand!! All the complaints seem to be the same issue: 1. poor customer support; 2. lack of decent tech resolution; 3. poor equipment; 4. fraud; 5. poor English speaking, poorly-trained, scripted employees. Why has nothing been done? Why is the FCC and the FTC not doing anything about this? Lost time, money and still waiting on new phone that most likely won't work.

I went to their website and bought 200 units of airtime. my credit card was charged $42.39 They need the the serial number and the tracfone number then they confirm that it went through yet I never received the minutes on my phone. when I call the service center that stated there was nothing they could do. it went to someone else phone I asked them to credit my credit card . They refused to comply.

I updated to a flip phone when ordering additional minutes to keep my account active. Even though I submitted all required information to program the new phone, it came with a new number instead of the one I've been using through Tracfone for two years now. I contacted Tracfone and after talking to six different reps, was finally told I would need a new SIM card to reporgram the phone -even though previous reps had assured me they had made the change via my phone calls.

I added a 90-minute card last month to a double-minute-for-life tracfone and received only 90-minutes. My for life card according to the technician had expired. I was repeatedly placed on hold over a half hour period (good thing I used my land line) to be told I would be contacted in 24-48 hours regarding the expired double-minute-for-life card.

I purchased 2 tracfones 1 for my wife both of them said enter sim puk i called tracfone, they said a sims card is in the mail, after a month and several calls later no sims card. we were told to be patient 2 months passed, we sent it be patient dont worry its comming it will be there so 3 months later all our minutes gone TRACFONES response. you shouldnt have waited you need to buy more minutes. ON A phone that is locked because I dont have a sims card to put in it?

I purchused about 2 years service for a total of 8 pnones on both Net 10 and Tracfone for myself and 7 of my family members. When I had trouble upgrading one of my phones for a upgraded phone, they locked up my account for that phone and 5 other phones, indicating that I need to provide all the airtime cards to the Tracfone Verification Department. I faxed the airtime information that I had, however have spent over 3 hours on the phone trying to get the issue resolved and they always indicate that the other department is not available.

Over the last 7-8 years I have had 2or three tracfones. Usually fairly good,my last one however did not have enough volume in the ear piece, and it was diffacult to use. I still had 715 minutes, and needed to add more minutes to keep from loosing them. I added a 60 minute, 3 month card to keep it active. I then ordered a new phone, when I received it it was to have had 30 minutes of time eith it. When I received the fone, it did not have any minutes.

I sent an email questioning whether my Double Minutes For Life card would transfer to a new phone should I decide to upgrade my phone. I was told my double minutes were expired. How can double minutes for life expire? I tried to deal with customer service, but they keep changing the answer they give me. Twice I was assured that I did indeed have a double minutes for life card and they keep renigging on that and saying it is expired.

I bought a phon e for my mom who takes care of my handicapped daughter. She was taking a long road trip with my child who has cerebral palsy as well as other health conditions. I bought the phone right before Christmas in 2006 the phone shipped through Fed Ex however I never received the phone. I found out Fed Ex sent the phone back to tracfone and I got the tracking number showoing that a tracfone receiver signed for the phone.

on 4th of august was toll needed new tracphone, bought new phone called tracphone to activate the phone, lady on phone when through all numbers but phone did not work, she said sims card was bad and will send one on 5 to 7 days.
no card showed up call on 20 or 21 of august, lady on phone when though number said she would send card on monday25 did not not get card call on august 27 have been on phone to find out why we have not received a card talked to 3 at tracphone they are going to send it again. they will not tell me what is going on please help me

i got jipped for $150.00 in minutes plus to make it worse my phone keeps being disabled every few days. The worst of the worst is i have to keep the phone because i'm borderline homeless i'm receiving rental assistance from the state because i have no money or anywhere to go. i also have a 6month old son and i really need minutes for cals to make doctors appts etc i jus don't have the funds to keep saving for minutes. my monthly income on assistance is $73.00.

I bought TracFone at Walmart and added minutes. When minutes was added, I was offered a Valvue Plan, 50 minutes for 9.99 plus taxes. The amount is deducted from my checking account 23 of month. The minutes are supposed to be added automatic. The first two months they were added, the next two months they were not.

it took 12 calls to activate our phone 120 minute card

I called tracfone and ask if I could transfer airtime and minutes from my older phone to my newer one. I had 142.0 units on old phone and 427.0 units on newer phone. I gave the man all serial #s etc. and he tells me what codes to put in newer phone, But what happened was, old phone is deactivated and stil shows 142.0 units, But my newer phone now has 150.0 units. They took 427.0 units from me, and said they could not verify that I had those units.

I own a tracfone. The battery quit on it, so I ordered a replacement. At the time of the battery trouble, I had 256 units on my phone. By the time I received the new battery and got it charged up, I apparently went past the number of days to reactivate a tracfone.

I am a Tracfone user and have been for many years. If you have a Computer it is easy to purchase units not minutes from Tracfone. The romaning was cause by you did not use the Zip code for the area that the phone was used in. The Zip code can be change if you are going to be in that area for awhile. I am not a company repersentive, just a coustomer like you. No the company dose not give me or do any favorites for me. I try to help new customers and interduce them to Tracfone, it is a good deal for your money. You can carry your units over every month, with other companys you lose what you do not use.

I tried to add new minutes and then give them the codes for my double minute card. I had no way of knowing that I couldn't recieve the double minutes because of the order in which I gave the information. I spent $50 for the double minute card only to be told I could not use it until another time. I feel cheated.

I purchased a new Tracfone and wanted to switch my current Tracfone number to the new cell phone. On July 28, 2008, I called Tracfone. The agent removed my remaining minutes from my old phone and provided me with a case number. The agent told me it would take up to 48 hours to update. The agent neglected to tell me that it is 48 business hours. On July 31, I contacted Tracfone again, and was told it would take one more day. I contacted Tracfone on August 4th and was told it would take an additional 24 hours. Again, the agent neglected to tell me that it would be 24 business hours.

I was distressed and disturbed by the treatment I received today from one of the many representatives that I spoke to. I found it irritating in the extreme with regards to my injury and complaint, that I was passed along from one representative to another from 1:30 until 2:30 and then, only to be put on hold, with the Corporate Office for approximately 45 minutes. I finally got through to a voice message asking me to leave a number where I can be reached. I find it rather hard to believe that within a Corporation as big as [Tracfone] that there is only one person to field this call.

My service was about to expire on July 5, 2008. I bought an airtime card for 60 minutes from Walmart on July 4, and added it on July 5. NEITHER The minutes nor the new service expiration date never appeared on my phone.(although the expiration date changed ONE DAY--to July 6) I finally called in, after some time of trying to get contact by Internet--and spoke to the Rep. who answered the phone. She could barely speak English--and I had a hard time even getting across that my minutes were not added.

We have no cell service. Walmart says that this area is serviced by tracfone. It is not. Time warner phone has problems. We are in our late 70's and need a phone service that is totaly reliable. How soon can we expect tracfone to operate in this area

Purchased tracfone online for son's birthday. Phone arrived a week later and SIM card was wrong. Called and stated replacment would be sent 5-7 days. Call 14 days later to find out SIM card never sent becasue address only had city/state. Sending with updated address in 3-5 days.

I purchased an LG brand TracFone in late December with some of the money I had received for Christmas. It cost me almost one hundred dollars to purchase the phone online and have it shipped to my house, not to mention having to buy a phone card, but I didn't mind because I was very excited about having a seemingly hassle-less cell phone to deal with.

services. As I'd not been told that using the Tracfone to add services would deduct from my prepay, I "lost" ca. $13.00 trying to get a Tracfone number, as advertised, in Canada which my friends and family could call without paying extra charges on either end. Assured several times that I would have the number within 24 and then within 48 hours, I never received that number which I requested in October 07.

At some point, my Tracfone started working worse and worse. At first, outgoing calls sometimes became impossible but receiving calls still worked; then receiving calls became impossible; it started working again; then, the phoned stopped working altogether. The pattern of problems was such that a physical problem with the phone was nearly impossible and in a one-hour call to Tracfone, they admitted that the phone stopped functioning do to technical issues on their part, and nothing is wrong with the phone compared to a week earlier.

Attempt to purchase additional time is impossible as the web site tracfone.com has been down all day. I was only able to determine this after numerous searches via Google. If you can't depend on their purchase system, then the phone is of no use. Count me out after this.

I lost my Motorola Tracfone while taking my sister to the hosp. I had a Nokia tracfone at home. I tried to transfer my minutes from my lost phone. Trying to understand the technicians needless to say I got no where. I have used Tracfone for years. I will not use this product again. I use this phone mostly for emergencies. Very disappointed in service.

tried to buy minutes online, was told i used wrong number, the number that was on the box the phone came in. i was transfered several times to several people, who hardley spoke english. I had to call on 2 different days and spent over 2 hours to fix this problem

My wife's TracFone becomes inoperative when outside our local area. Messages include Unregistered SIM, No Service, Emergency Use Only. I have made calls, emails, and service ticket entries. Usually the response is wait 24 hours. Regardless of the methods the phone dooes not begin working until she returns home.

I have had my Tracfone cell for 5 years. Always I have been able to use it in Victoria & Vancouver B.C. Now when my car broke down & I needed to use it in Victoria to get assistance, also when at Tswassen Ferry terminal to call my daughter to let her know what ferry I would be on I get the message NO SERVICE

I got my first cell phone, a TracFone, on christmas two years ago. Now, some of the keys stopped working, so, I bought a new TracFone. First, I went online to activate the new phone while keeping the number of the old phone. At first, nothing happened to either phone. Today, the old phone showed an unregistered SIM at the top of the screen.

Tracfone has yet to explain to me why lately when I want to add airtime, I must always contact their technical support people, then they walk me through several procedures, I then am able to add the purchased airtime. However, I go through the same hassle when it is time to add airtime again. I have complained to tracfone about this inconveience several times, with no answer as to why this is.

I had been with TracFone for a few years. I bought a new cell phone (in a TracFone blister package) at a retail outlet. When I called TracFone to activate the new phone, I asked to use my existing TracFone number. TracFone immediately deactivated my old phone and sent me the wrong SIM card.

I have purchased and received two Motorola phones W260G directly from TRACFONE, FOR $64.63. I have called 800- on June 13, 2008 to initiate the activation process and requested to transfer my existing phone numbers from Nextel, to Tracfone. I completed the process for both phones, I was given the case #, and I was told the process will take seven days.

I recently bought a tracfone and I had lost it. I bought another phone and had my account transferred to another phone. THey didn't bother to tell me that I would have to get another double minutes card for my new phone. So when I went to put in a $100 card, it didn't give me the double minutes. It only game me 450 minutes. I called them back to ask them for more minutes because I didn't know and they hung up on me! That was a lot of money I lost!

I purchased Model 376g TracFone with Bluetooth. I purchased this for use with my bluetooth in the car, however We were not able to get a connection to the hands Free in the car. I took the car back to the dealer, they had the same problem, but did use another phone to show the car system was OK. After contacting TracFone, I finally received a Voice Mail on the phone telling me it only works with headsets, not cars.

After purchasing a Tracfone, loading it with minutes and purchasing the $50 double mionutes for life plan, we returned to the store to seek a local number and was given a 2nd phone number with the same exchange. the phone has no service. We returned to the store, the phone was replaced, only because theya dvised they can only refund the phone and no mintes (we have over 1200 minutes) and still no service, unable to use the phone and we have attempted to use it inside and out doors in 6 different counties. We have been able to make one phone call with our phone. I feel it has not been nor will it be reliable.

I purchased a new Tracfone in 2007 and used it for months no problem, adding minutes and time via their web site whenever I needed them. That same year, when my family and I were vacationing in Florida, my daughter was burned in an accident and spent three weeks in a Florida hospital. All of the calls I had to make during this time ate up my minutes (roaming), even though I still had tons of airtime left before my next due date. I went online to buy more minutes, but instead of adding them, somehow the code I entered cancelled my phone number.

after several years of "dealing" with tracfone scams, the latest scam tested my patience; thus cancelling service. for several months,myself and other tracfone subscribers are unable to receive phone calls. Message: mailbox full. yea, mailbox is full of unsolicited tracfone text messages, costing me minutes to delete, and of course, I am unable to receive phone calls. Kiss these bums goodbye. Investing in a cell phone plan that allows me the opportunity to redress my grievances. Apparently, the corporate owners of tracfone are "friendly" with U.S. government agencies whose job is to protect the consumer. Thousands of complaints over the years, and tracfone is still in business. Why is that?

Tracfone offers a Double minutes for Life card, at a cost of $49.99. If you purchase it, you get nothing - no minutes, no service time. But from that time on, each time you add minutes they are doubled for the life of your phone. I bought one in 2006 and have been well paid back.

Tracfone does not honor the Double Minutes for life. If you read the fine print, as soon as your phone dies, the deal goes with it. The advertising is deceptive as it makes you believe you are buying double minutes for the plan and not the phone. Even if you keep the same phone number, the serial number of the phone is the determining factor and once it dies, everything dies with it; your double minutes, your SIM card info. EVERYTHING!

I used TracFone for over three years and I highly WOULD NOT RECOMMEND IT to anybody. You have to keep all your receipts and scratched off cards that you use to add minutes. If the cards don't work, and most of the time THE CARDS DO NOT WORK, they will put you through days of wasted time digging through your records to PROVE you bought the cards before granting you the services and minutes you purchased. Then you will spend days typing in long codes and repeating them back and waiting 24-48 hours to see if it will work.

I appreciate your help. I did finally find a man from India at Trac Fone but he spoke better English and and he really stuck with it to get the situation resolved. My complaint is resolved. I guess Trac Fone does have some good people also and I was grateful for this man. Thank you for your help!

I tried for about an hr to activate a new trac fone onlin and trasfer minutes as they promised. It did not activate. It said it was activated but was not. I tried again online then called trac fone. I could not understand the person from India nor could she understand me. The phone would turn off every few seconds so you can imagine how frustrating the whole process was. Nothing worked and she finally admitted that the phone was faulty which I tried to tell her all this time. It would not even work with the charger plug on.

we activated a tracfone and they took the remaining menutes off. when you buy this phone they promise big. no contact, no roaming charges. they put in conditions after you (the consumer) has already purchased the phone and is stuck with it. Which is basicly a contract you have to buy the cards then keep renewing them or lose the minutes that you bought. when you call about roaming charges by the time you get them taken care of you time is ran out and do you really want to deal with these people.

I ordered via e-mail additional air time minutes May 22, 2008 paying $19.79, I have yet to get the PIN# to add the munutes. When I asked my bank (I used a debit card) if they were able to track the charge thay had no information on the company (address, phone#, etc.). Not that the $$ is a huge amount, it irks me that I was not able to follow through.

I purchased a Tracfone for the first time about a month ago and have not been able to add minutes. Between May 19th and today May 28th I have called customer service 6 times ( a total of almost 4 hours on the phone with them. Even though I was given a case # during the first call, I'm asked to give them all the info again each time. After being put on hold and transferred several times I'm told the same thing everytime, "there's a technical error, call back in 24 or 48 hours. Twice I was told they would call me in that time frame. I will keep calling but I don't expect this to be resolved. Although my investment was small, I paid for a phone and a service I'm not able to use and have wasted hours of my time.

I've been a TracFone customer for over six years. I bought the double minutes for the life of your phone last year, and since December 2007 the double minutes do not work. I called and put in several cases and they won't help me or fix the problem. I've lost over $600 on missing minutes with TracFone.

I've had an coount with Tracfone since 8/08/07 And every month I have had to call to ahve my units sdded to my Tracfone cause they have always told me that I didnt have enought bars..ok..I understand that... but today when I when I called they told me that I never had and account with them..whith is crap cause I have bank stamenents email letters welcoming to thier service plan on that 8/08 date Now they send me a letter of notice today that my account was cancelled today 4/22/2008 after say that I never had an account with them..if I never had an account with them, then why did they send me a letter of cancellation?? And they took the money out of my checking account two days ago..on 5/19 2008..how is that possible.. unless they had that informatiion of my bank account to begin with

My 14 year old son and i both had tracfones. My sons never worked right from the start, but he was afraid to tell me. I borrowed his phone once and saw all the problems with it. I contacted tracfone and they said they would send him a new phone AND he would have the same phone #. That was very important to him. They sent the new phone and when we activated it his minutes were gone and it was a new phone #. It took 3 months, 5 Sim cards and countless hours and hours on the phone with this company(I would only deal with supervisors towards the end) to get this fixed.

I just want to say that I have used Tracfone for several years without a problem. I have had to call once or twice for issues and they have treated me well, and have immediatly acted on my concerns. They were very helpful to me in learning how to use a cell phone and even though my old phone is totally outdated and huge, I keep it because I like Tracfone.

tracfone droped my old nokia phone last fall and sent another new technolgy phone claiming the old phone was being droped because of tech issues. i had just bought $100 of units in july 07 whenthis occured. I have a total of 585.5 units of un-accessable units per tracfone.

Well from reading other complaints the same thing happened to me. I needed a phone and decided to get a prepaid phone from Rite Aid. Once I activated it it gave me 20 minutes by doing it online. I decided to get more airtime online but it didn't take. I said well maybe I'll buy an airtime card from Walmart. I purchased one for 200 minutes. I couldn't do that online or by the phone. It said error and to contact that 1 800 number. I then called tracfone. An Indian guy who I couldn't half understand what he was saying. The phone connection was bad and I had to practically repeat everything thing.

My family and I have been Tracfone customers for years and found it to be a cost effective way to provide cell phone service when our 2 daughters were in college. Until recently, we have been satisfied with the company and the services they provided. Our satisfaction with Tracfone has now come to an end. Two weeks ago, I began the process of updating my wife's low end Nokia Tracfone to a Motorola W370. The process should have been simple; register phone, add minutes, present new phone to wife. It did not work out that way.

I received a tracfone as a xmas gift in December 2005. I tried to activate it, and it was seemingly activated, but I could never use the phone--never send or receive messages. At the time, tracfone had virtually no customer service. I called and called and called...busy signals for ever. Then a friend of mine said that he had bought a tracfone and it worked fine for his needs...about $15 a month and a phone when he needed it on the road or to coordinate friends...so I thought I'd try it one more time. So I got on line and bought a year service with double minutes...so 800 minutes for $150.21 with tax and all..less than $15/month.

I bought 250 new minutes for my tracfone and tried adding them to my phone on line. After many failed attemts I called the tech number to reactivate my phone and tried again online to add minutes. Failing again I called the tech number and they gave me a ticket number and said that I would be able to now add minutes. Onoter failure . I called the tech number again and they said that it failed because they did not have a line available in this area. I am out 49.00 and a lot of frustration due to this sloppy system. What measures can I take to recover the minutes and warn others not to be taken in by this bad system.

Attempted to reactivate a tracfone that had been idle. started on the web site. The first thing that web site asked for was teh serial number of the phone. It did not ask for the serial number of the SIM card. The web site took my money, but was not able to complete the process and referred me to an 800 number. I spent a tedious half hour on the phone trying to get activated. I described the screens, error codes, talked about how the phone had been out of service since 2006, etc. We entered the codes and I was told teh phone would be operational in an hour.

phone quits working and have been sent replacement phones and batteries.Purchased new minutes for $100 in June of 2007 and have never used all those minutes,283 remaining.Called today about phone,which does not work and asked about remaining minutes and was told that they are not redeemable...$100 down the drain.

I purchased a TracFone about 4 days ago, for the ease of purchasing minutes and no contracts to get into.It has been nothing but sheer frustration ever since. keep in mind that these people must be from a foreign country somewhere and you have a hard time understanding them. So far I have been on my home phone for over 9 hours trying to get my activation and minutes that I paid for. I did get the phone activated after a few hours but have been unsuccessful so far in acquiring my purchased minutes. All the people at Tracfone do is have me punch numbers in over and over again. Then they transfer you to another department and say there is an error or issue. Then the struggle starts all over again because that department has no clue as to what is going on. Then they say they must talk to a supervisor and you are put on hold again.

I travel alot and I need a cell phone for emergencies and security reasons. I purchased a Tracfone at WalMart right before Christmas 2007. I immediately began having problems with it. I could never receive minutes I added without having to call Customer Service. This meant 1-3 hrs on a land phone if one was available, entering what seemed like a never-ending amount of very long code numbers. I told the rep from the beginning that the phone was malfunctioning but, no one seemed to listen.

I have been reading all these complaints regarding Tracfone, which I have also gone through. Practically exactly similar circumstances; ie; the long waits on hold, the foreign speaking customer service reps and the long wait for a supervisor...must take a long time from Columbia reaching a supervisor in the States. Anyway, I have my third phone I just purchased from Tracfone, but my husband's phone was due for more airtime, so I used a credit card online to order him the $19.99 card. He rarely uses his phone, so its hard to remember to get another card. Anyway, I got the information all typed in, sent it, but his phone has never accepted the time. I am beginning to feel very uneasy about having used a credit card, and wish I had read this site before I did that. But to make things even worse, suddenly their web site became unavailable...due to the heavy volume during this holiday season.

I have had several tracphones over the years - I added minutes from a phone card and it did not double the minutes. When I called tracPhone to report the missing minutes they had me on hold for a total of over an hour. I was told the double minutes were never put on the phone (I have had the double minutes since 9/12/07.

I had prepaid service with 80+ minutes and no expiration date until 12/20/08. When I went to use my phone, prerecorded messages informed me that my number was not registered in the area and that I needed to provide a credit card number or PIN number to make a phone call. I called TracFone and was told the minutes on my phone had been transferred to another phone and that unless I could provide the phone number and ESN # of the new phone they could not transfer my minutes back.

In April 2006 I purchased a tracfone and a one year phone card with 400 minutes and double minutes for the life of the phone as an added insentive I received 200 bonus minutes. The double minutes worked fine until April 2008 on the 19th I added a 60 minute card and only received 60 minutes. I called customer service and was told My double minute card had expired. I talked to four people the third being someone claiming to be the manageing supervisor, I asked to talk to his boss and he stated that I would have to call back on monday in order to do that. And was promptly hung up on. I called right back and spoke to a woman who had me program some numbers in my phone that reset my phone and was told that was all that could be done for me saturday.

I was emailed an offer to buy 60 min for 19.95 and it was stated that if I entered a code I would get 60 min extra free. I have been billed twice on my credit card on two separate days.