Tracfone Reviews

Takes 4eva to get to an actual live person, and their reps. don't speak English very well. It's so hard to understand them and they get mad at me like it's my fault. My daughter lost her phone mid June so I called for a replacement. That call took like 20 min. They said the replacement would arrive in the mail within 3-5 business days but it didn't come for 2 weeks! When I went to activate the new phone online, my request wouldn't go through so I had to call. Frustratingly, the representative tells me the new phone is defective so I would be mailed another replacement that should arrive within 3-10 business days. Again, took 2 weeks.

Directory assistance on tracfone - Spent over 20 minutes trying to locate and connect to a business and was never given the phone # but a lot of crap.

I transferred minutes to the second TracFone and purchased new minutes for my phone. I have been calling TracFone for two weeks telling them my phone will not work. No results and now I'm told my phone is too old, and I have to purchase a new TracFone. My phone was working perfect 2 weeks ago. They even sent a new sim card because the guy on the phone screwed mine up!

Outsourcing jobs who speak a dialect of English that is difficult to understand is a bad way to start a conversation about activation, minutes, phone numbers, serial numbers, problems with service, etc. TracFone seems to have made it even worse by not linking account information to the person providing service on the phone (online technology is even worse).

ZTE Merit 990G Black Straight Talk Smartphone Z990G will not activate. This cell phone was purchased in 10/2012 but not activated due to the fact they at Straight Talk made the phone where you could not use it but on 1 of their cell phone plans. That 1 is the $45 unlimited text, talk and web. I tried to activate the phone online; it would not work and said serial number was not in the system. I called and they wanted Walmart to rescan it but the local Walmart no longer sells this phone. I do not have the receipt because it was purchased last year in 2012.

I purchased a new TracFone LG840G from HSN. It included 1400 minutes. That was a great deal. I had other TracFones and they always worked well and had great service. This phone, however, started using my minutes for no reason. The WiFi was turned off and no calls were made, but my minutes were disappearing. I called TracFone and after an hour on the phone, they said they would send me a new phone. I asked at that time if I can keep my same phone number. They said yes, NO PROBLEM! Well when the the phone arrived, it was not a new phone. It was a reconditioned phone. I consider this a used phone. After all, someone else had it. They had a problem with it and sent it back.

If you need to deal with customer service, forget it. I added minutes but didn't get them all so I had to call C.S. I was on the phone with them for 60 minutes. I insisted that they give me some free minutes to make up for the waste of time. They said they'd give me 30 minutes and said to wait 15 minutes, then turn my phone on and off and I'd get the missing minutes and the free ones. Of course, I didn't get them. There's a # to call to supposedly get help from someone higher up in the company. After 31 minutes on hold ("Your call is important to us" over and over), I gave up and turned to Facebook's TracFone page. They gave me EIGHTEEN lines of code, each 20-25 numbers long to enter into my phone and said maybe this would work. I refused to spend my time entering all those numbers so now I am still out the missing and promised minutes. It's just not worth it. Find another company like I am doing.

I have been working for weeks (since 5/19/13) to get my phone, a Net10 (company-owned by TracFone) LG900G, to be able to send images with customer service. Over and over and over again, I have to do the same steps, as if they have no record of what had passed before. I have spent between $50 and $100 in minutes now trying to get this resolved (for which I am told I cannot get reimbursed. They said I should have called from a landline that I do not have, instead of from my son's matching Net10 phone with matching issues). We actually have two of the exact same phone (one for me and one for my son) which is LG900G and they both have exactly the same problem.

In the past, I have used TracFone to make calls from U.S.A. to UK and Ireland. Yesterday I tried to call a number in the UK and a message told me that the call was not allowed. Why??

TracFone died; I lost all my address telephone numbers. I bought a new updated TracFone but they told me I couldn't recover my address telephone numbers. Their help line is poor; it's hard to understand them & they don't explain where you can follow their directions. The new phone I bought takes pictures but then after opening, I found out I can't download to computer. Since I now don't have my address book, I won't be able to call many.

After spending the evening calling TracFone and wasting more time on their website, I still can't get the minutes I paid $120 for! The website says the PIN has already been used! So how do I get my minutes or money back? What a rip off! Very, very angry with this company right now.

While I was on my home phone signing my husband and grandson up for a family plan, my phone went dead. They got their minutes right away... I got a dead phone. They said my phone was outdated and needed upgrade. Regardless to say, I could not understand what they were saying as I SPEAK ENGLISH. I asked to speak to a supervisor. He promised me a new phone, but gave me no ticket number. I called again. Without a ticket number, I got no help. I asked them to listen to the record of my call... They say they record them. I never got a call back and never got a new phone. I feel I should get a new phone and all the minutes I paid for... at least a refund for the supervisor telling me I would have a new phone in 5 days. I will follow-up with Better Business Bureau. I also filed a complaint with them. Buyer beware.

I purchased a Net10 smartphone and calling card from Best Buy (Net10 is a secondary name of TracFone). The coverage map they show online shows most of the state in which I live in as being covered (except for an area which is not even close to where we live, so it did not matter to us). On the third day we had the phone, my husband went to a city about 25 miles from our hometown. The phone went into roaming and asked if he wanted to accept charges. I called Net10 (TracFone) when he got home. They explained that it may say that but the phone will still work without an extra charge. BUT they did also disclose that the internet would not work outside of the zip code in which we purchased the phone in.

I had an emergency. I had 10 points left on my tracphone, and my home phone was not working. I called tracphone, gave them my credit card number and all information required, and I was told I will get the 200 minutes I ordered immediately. Nothing was put on my tracphone. I was left with 8 minutes by the time I tried to reach them with no solution. I wasn’t given any airtime, and this left me with no phone access. I am very angry. This was an emergency. Meanwhile I was charged $22.11 for the 200 minutes - for nothing. I will change my company. You can’t be trusted.

I talked with an automated guy, gave him my 60-minute airtime pin, and was not given anything. Then I spoke with a real gal, went through with all the codes, and was given a new number. The next day, I had the 90 days, but only one minute was added to my triple-minute phone. I called again, talked with a "gal" who was laughing with someone else all throughout the call. She did codes, then she told me she couldn't give me the minutes. I told her I'm not into lying about the $19.99 card, she didn't help. I didn't like the laughing, I'm very mad with Tracfone.

Yesterday, I purchased a 60-minute add to airtime card for $19.99. The charge shows on my credit card but did not update on my phone. When I called their customer service line this morning, Denika said that she saw the charge but that I had actually purchased 0 minutes and would have to start all over with a new card. Next, I emailed my complaint and explained my puzzling conversation with their rep and got back a reply that said to call customer service? I have been a loyal Tracfone customer for 5 years.

One day I had 1400 minutes, the next I had 400. This is impossible. I'm about a 500 (at the most) minute a month guy. I called and talked to a rep. After 10 minutes of no results, she became a go between for another dept. 30 minutes of On-Hold and was told they couldn't help and I was wrong. Couldn't show me where the minutes went. I asked to talk to a Supervisor and was hung up on. Several emails later, with automatic responses, nothing. I was a longtime TracFone user. I guess I'm moving on. Sounding off in Ohio. Thank you.

I made a mistake when ordering service/minutes over the phone. I called back the next day and was told there was nothing I could to and was charged $69.95. I told them that I still needed service and purchased for $89.95, 1 year of service, 365 days, and minutes. It took me several calls to finally get the service dates changed but I did accomplish the task. Meantime I have $155 invested which should have only cost me the $89.95. They are very hard to do business with over the phone since I can't understand most of the people that work there.

I purchased my LG840 in Feb. 2013. I also received the triple minutes. I realized that I started losing minutes on May 9th. I shut my phone off and started to record the lost minutes from that point on. I lost almost 15 minutes in four days. I called TracFone and complained. The first time I got right through, the second time wasn't bad. They gave me a pin number to call them back. Forget it. I was on hold for hours. When I called TracFone for the fourth time, they returned 101 minutes back to my phone and said it would be fine. It isn't. I'm still losing minutes at an incredible rate.

I watched 200 minutes disappear from my TracFone while I wasn't even using it! I realized that over a two-week period, about 500 minutes had disappeared. Plus, a different name than mine showed up on caller ID when I called a family member. I thought TracFone may have given my TracFone number to someone else, so I got a new number. They would not reimburse me for the missing minutes. I will use up my existing minutes and then be done with TracFone! I think the company scams people.

I spoke with 4 different people for approx. 2 hours this morning about problems with TracFone. I tried to explain to the company representatives that the lady that had purchased time for the telephone was 77 years old and almost totally blind when she bought the double minutes for her TracFone. I was told it was unfortunate that she did not read what was on the back in small print (remember she is almost totally blind). I keep the names of the people that I spoke with, barring all the other things they said and the disrespect they showed to your customers. I took pictures of the fact she had bought a double minute TracFone, and then her 1st minute card was double minutes.

I bought a triple minutes TracFone a year or so ago for my ten-year old so she could manage her own usage and pay her own way. She has been telling me for months that her minutes disappear and that she keeps her cell off so that she keeps her minutes. I didn't believe her until reading this forum. I did call customer support at one point asking if they had record of her usage for the last month because her minutes were gone too fast. I was told they don't keep record of usage. TracFone is stealing from their own customers! I'm not going to deal with it and will start the process of switching to a new service. Someone should go to jail for this. Maybe someone has hacked into TracFone and is getting free minutes.

I purchased a TracFone, used it very little but using it more, learned that it does not have a voice mail. I contacted TracFone. They sent me a replacement phone. They did not port the number and I called. I actually have called about eight times now, talking with customer service reps, supervisors and Tech Support. The last call in, Tech Support was to send me a SIM card. Five days later, I still don't have it. I called in, was transferred to three different departments and then transferred to a fourth. After being on hold for 20 minutes, I disconnected the call and started launching my complaints. Never again, TracFone, never!

I got a replacement phone for an LG 800 that didn't work properly. Sometime later, I called to add minutes. I was told that the phones were identical but that the “triple-minute plan for life” did not transfer with the replacement phone. I didn't even qualify for the double minutes. I've called repeatedly without luck. Be warned. What they sell and what you get are two different things. You'd be better off if you went with Straight Talk. They have better service, better coverage, and no bait and switch.

I called TracFone's customer service number twice and spent more than two hours talking with people in the Philippines. They had me enter codes into the phone and they checked with other people about my case.

I have an email from TracFone with a promo code that expires on 5/9/13. When I tried to use it today, 5/3/13, I was informed that it expired in 2012! Idiots in the Philippines just read from a script. When my minutes expire, I am gone!

I cannot get my voicemail set up per your instructions. It cost me minutes every time I try. I had my daughter try and she could not get it done either. Very disgusted.

I ordered a phone from the TracFone website but they did not mention that not only is a signature required (reasonable) but that you cannot pick up the phone at a local FedEx location. In other words, you have to be home all day to get your phone! If they at least had made this clear upfront, I may have found a time to be home all day but it is totally unprofessional to assume that anyone who orders a phone will be home from 8am to 4pm on whatever day it happens to get to your home (which of course you don't know until after ordering the phone!). This was made worse by the fact that FedEx is unclear on how to handle this.

Phones are always overloaded with long waits or "too overloaded to answer… call some other time". I never got minutes on time. I had to buy extra time just to spend it all on waiting and contacting them for service. I had same problem for 4 months in a row. Every overseas rep reads from a book with same answers and promises. No manager ever available. Their phones also broke down quickly and they sent lesser refurbished models than what I originally paid for. Worst experiences I have ever had with any business. Would never ever recommend them to anyone! Maybe cheap up front, but you'll pay dearly soon enough!

I had been having to call tech support about once a month. My cell phone service was not working more than it was. I had spent more time talking to customer service on someone else's phone than I spoke to people on my phone. Then they screwed up my account even worse - lost my minutes, days, even my phone number. They kept telling me they could not recover the information and do not give refunds. After four or five phone calls totaling four or five hours and being told to call back again tomorrow, I filed a complaint with the Better Business Bureau. It took nearly two months to get a response. The minutes they could not recover in five hours suddenly became possible in less than five minutes. However, being two months after the fact, I had already changed carriers. I received a refund for the unused time. Don't let them get away with the **. If customer service is not willing to solve the problem, file a complaint with the Better Business Bureau Florida - www.bbbsoutheastflorida.org.

You get what you pay for. Straight Talk sold by Walmart is sold as having unlimited wireless and data service. Nothing could be farther from the truth when it comes to the data portion. I use my phone to receive emails - work and personal. I check Facebook and Twitter. This company will make you feel like you're a criminal. Before my first month was over, they told me that I was using the internet too much. That I should look at section 107 in my contract and that they would suspend my service and/or limit the speed in which the service runs. In the second month, they did suspend (cut off my service). I can make calls and text, but anything related to the internet is cut off. The WiFi is still working, so that is how I am getting around it.

I have been a loyal customer of TracFone using the service for my brother who is handicapped and does not need to make or receive many phone calls - more for emergencies. Since adding airtime on April 2, 2013 which was approx $100, the phone has been inoperable - no calls in and no calls out. I have gone through 3 separate times waiting 30 minutes for service, adding numbers and codes, receiving messages that all is well until the next day and all is lost again.

I was a happy TracFone customer for several years until I bought a new phone. I saw a new phone at W**mart that I liked and was wanting a phone that would text pictures, anyway so I bought it. When I tried to text pictures, it would only text to some numbers and the ones it did it would overcharge me. It would take the minute it should and then about a minute or so later, the screen would light up and take another 9-10 minutes. Then I texted myself a pic and it did the same thing. When I opened the message, it wouldn't get the pic, charged the one minute it should and about a minute later, it charged another 9-10 minutes. Long story short, I rode the customer service merry go round for four months while they sent me three more phones, one was refurbished to replace one I paid full price for. That was a clue right there that I wasn't dealing with an ethical company. Anyway, they refused to give me a refund and didn't even want their junk phones back. I still have my receipt. Thank you.

I went to TracFone to get minutes on my phone. Well, they put the minutes on my phone till August but when I went to use the phone, they had disabled my service. I called them to see what happened and they gave me all kind of codes to put in there but none worked. I think if they had people who knew how to talk to people instead of foreigners, they might. I even talked to the superior and he gave me an invalid code so he is as stupid as the rest of the workers. I am fixing to go somewhere else as soon as I get my money back. I told one of the workers that I wanted it back and she told me I was being judgmental; too bad too sad, I'm getting my money back.

I tried calling the 'customer service' number that TracFone gave me to resolve the problem of 'disappearing minutes'. I am a senior citizen. I have a bit of trouble hearing. The person that I was put in touch with had a heavy foreign accent and I could not understand him. I had to ask him to speak loudly and clearly numerous times. I did understand him to say at one time that they had no record of my phone number. I told him that could not be and to check again. Finally I had to give up and hang up. My minutes are now dwindled down to almost nothing. One more call and they will be gone.

My review is so much like Matthew's on April 19, 2013. I spoke with two different employees yesterday trying to get a solution as to why I couldn't connect to the internet. I spent one hour with the first person, who then transferred me to his floor supervisor, ** (probably not even her real name). She spent the next hour having me repeat all the things the out-of-the country person had me trying. I kept emphasizing to both of them that every time they had me trying different things, it didn't work. I was losing minutes, 1.5 to 5 minutes at a time. After two hours, I refused to keep repeating the same steps and ** assured me that she would add in the minutes wasted for the past two hours, and it would be available on my cell within 20 minutes after disconnection. Also, I mentioned all the times I had tried on my own to connect to internet and Facebook only to receive a “connection failed” error and many minutes already deducted prior to yesterday's fiasco.

Ad says the TracFone A382G has triple minutes. This is a double minutes phone. Ad has a green triple minutes logo. If it is, how do I get triple minutes? If it is a misprint, please disclaim it. The phone is still a great purchase with double minutes so I am not really concerned about it. It would be nice to have triple minutes as it brings cost down. How about buying me a triple minutes activation card from TracFone? Cost is around $25. Customer service is no help.

Even though I rarely use the phone and I have six months (!) of service until expiration, the 250 minutes that were on my phone five days ago have disappeared! The Tracfone website has no option for registering such a complaint. All other available options on the website take you down the wrong path. Furthermore, I now can't even call their 800 number from my phone!

I stupidly purchased a TracFone that offered triple minutes, which I thought was a good selling point. It also stated that it was "web ready" and MP3 capable. The phone, an LG800G, is neither web ready nor MP3 capable. Trac violated its own terms of service by deducting minutes and data time for web connections that failed (this applied to all attempts to browse). To quote Trac's own Services Guide, provided with the phone, "Access Charges (sic) begin when your phone makes a data connection and end when the data connection terminates." So when my connections failed, there's no charge, right? Not according to Trac.

TracFone deactivated my wife's brand new phone due to some 'report' they have that shows she used 7,485 minutes of airtime when all she had on the phone was 240 or so. Never mind that that is impossible! Their 'report' shows it and that's what they're going to stand by! It doesn't seem to matter to them that I have a defective product! Also, it was not apparent that they were even the slightest bit interested in finding out how she could use that many minutes on her prepaid phone that had just 240 minutes on it! They accused her of tampering with it and stated she had done something to it so the minutes were not deducting at all! Seriously? OMG!

I purchased a basic TracFone from Wal-Mart (their recommendation) with the hopes that I could call from Myrtle Beach to my home in Canada. While I could make calls within the US, I could not make any calls to Canada. I've made several calls to customer service and one 3-hour call to a supervisor (waiting over an hour to speak to the supervisor) with no satisfaction. I would not recommend this phone for international calls. I've basically wasted valuable vacation time and money. I have also noticed a significant increase in telemarketing calls to my home telephone which is provided when you register the phone.

On 4/4/13 all four of our phones stopped working. Only one of them will be replaced at no charge. When asked what the problem was, the response was "it might be something inside the phone". Really? Is it possible for "something" to go wrong inside all four phones on the same day? If you want our continued business, admit to your problem and replace our phones.

This is one of the worst companies in the world. The phones are crap and the Indians they have working the tech support lines have no clue what you're talking about. Furthermore, they aren't ever able to do anything, as they're always at the mercy of the whims of the system. TracFone represents everything that's wrong with modern business.

I have been using TracFone for years. Recently, I upgraded to a newer phone. I tried to add minutes to my phone today but the prepaid card was not being accepted, and I got a message to call TracFone. I called and spent an hour on the phone putting in codes. The man said that he sent my 180 minutes. I told him that I did not receive anything. He tried again. I told him that I did receive 1 minute (unit). He said that I should have gotten 180 minutes. I was transferred to 3 different people and they all said that I had received the minutes. I kept telling them that I didn't.

I have internet on my android phone, with "unlimited" service from Trac Phone. It worked alright for a few months, but the last several months, it is turned off on me within the first few days off renewing my monthly service. Their customer service is a joke, and when I do actually get to talk to someone, they pass me from line to line until I get a recording that hangs up on me.

I purchased minutes on Monday, March 18, 2013, for my TracFone so that my wife could use it. We both have cellular phones from another provider. Her phone was down temporarily. I tried to add airtime to the TracFone so that she could use it until her phone was up and running again but to no avail. I called TracFone customer for help and found out that because I had not used the phone in a year, that the SIM card was no longer valid. They had to send me a new SIM card that would take 3-5 business days to get to me.

This is a follow up report on the issue of minutes randomly being deducted from my new LG840 phone. I called Tracfone and they are sending me a new phone. I got through to customer service in good time although the process of them checking the phone, etc. took about 45 minutes. I've used Tracfone for years and it suits my budget and limited cell phone use, so I'm a happy camper again.

I received TracFone which said triple minutes for life on the packaging. I never got triple minutes after the first time I bought minutes. I sent email complaint and never got a response. Now TracFone says this phone never had triple minutes. I never received triple minutes. I am simply mistaken. They will sell me a double minute option for $20 but will not honor their triple minutes promise nor will they retroactively double my minutes if I buy their double minutes option. I'm fed up.

I've had TracFones for years as I don't use a cell that much. It was by far the cheapest plan for me. I recently bought an LG840, and it has been beeping and then subtracting small increments of “minutes.” I haven't tried to contact the company yet. I just typed the issue into the search bar and got this site. I'll post again if I find out anything more. I'm keeping the phone turned off as much as possible.

I would like to know if this is happening with anyone else. My phone will beep when it is sitting on counter and not being used, and airtime is being deducted. I called and they said it was a problem with my phone (not their service) and they sent me a replacement. It happened to the new phone too on day one. It also started happening to my husband's phone. Also, when we unlock the phones, we can see the airtime display go down right in front of our eyes. Usually, it is in smaller amounts, but once it was 13 min. and another time it was 20 min. without even being used! This company has terrible service, and be prepared to wait on hold for up to an hour!

I bought the LG smartphone through H.S.N in Nov. 2013; I used it for 3 months. I went to use it the other day and my phone was deactivated. I called and, after 12 calls and 4 hangups, I finally got an answer as to why I was permanently deactivated. They said that I made enormous calls without min. being deducted. Throw my new $100 phone out and buy a new one. Yeah, like that's going to happen. I used it 5 times a week maybe and I noticed min. being deducted. The customer service is lousy. I filed a complaint with BBB and my Attorney General's office. I will never ever purchase another product from this bogus company.

I bought a new phone that would allow me to get triple minutes each time I bought a one-year card. I had 2160.40 minutes on my old phone. The new card gave me 1200 more minutes. When I turned my phone on, all I had was 2207.00 minutes. I called customer service and they told me I only had 1000 minutes and they actually said that is was impossible for me to have that many minutes. I am 71 years old and I don't use my phone a lot. I use it for emergency situations mostly. I never got my minutes back because they said I only had 1000 transfer minutes. Liars.

There was no/minimal service at home, on the way to work, at work. Multiple calls to customer service resulted in no improvement. It's low cost but "you pay peanuts, you get monkeys" and this service is certainly not even worth the low cost.

I am visiting California from Canada. I purchased a Tracfone so that I could stay in touch with my business back in Calgary. It has now been three days and I have been unable to call home. Tracfone says it is because it takes time for the system to activate. While trying to talk to Tracfone, they kept putting me on hold burning up a total of 66 minutes of airtime over the three days. Tracfone should look after their customers better than this or they won’t have any. Do you want a cell phone in USA? Don’t buy a Tracfone!

I could not get into my account. I had been getting into my account for the past year. They now tell me my Time Warner email number is not valid because it has a . (dot) in it. I told them to use my Gmail account and they said they would change it and send me an email to change my password. That was 7 days ago. I call once a day and I am told the same thing - no emails. On Monday, they said they would write a ticket (whatever that is) and I would get an email in 24 hours. 48 hours later I called back, they lost the ticket and they have to write another ticket. I hung up. I figured no one knows what is going on.

The phone service was lost on Jan. 24, 2013 on 2 TracFones. Since Jan. 26, when I notified company, we were told "tower service" was not working. They sent new phones which we received on Jan. 30, 2013. I have called 5x for more than 3 hours since then to activate the new phones. Today, and on Thursday, Jan. 30, I was told there was a delay in activation; it could be couple of hours or 2 days before activating. There was no reason for delay but, "that's what computer says," by TracFone staff in Philippines - we were told every call. I asked on the last call to speak to a boss and waited on hold more than 20 minutes to no avail. My husband and I want a refund for the unused minutes. Can a class action lawsuit be filed as I sure they have done the same to many others? Thank you.

Ditto, the same thing happened to me. I had over 1,000 minutes balance on the phone on Sunday, January 20, 2013. I didn't use it again until Wednesday, January 23, pressed an auto dial number, and the call wouldn't go through. And then I noticed it, 0 minutes balance on the screen. First report filed via website got no response. I had to make more calls, bought more minutes. Second report filed via website finally got a response. Service rep was worse than useless. We played the type-in-the-codes game and she said everything was correct. Surely, I said, "You have some records so you can tell me what usage burned up about 17 hours of usage during these four days." And I have a five-year customer history of purchasing lots of minutes and using them up slowly. I will be trying to install Skype service on my computer this week, and/or biting the bullet and buying an overpriced Verizon contract (at least they support their customers). And I'll be donating my phone + newly purchased minutes to a local charity (if they don't screw up and lose track of those minutes, too). Good riddance, TracFone.

I tried to buy minutes from my phone and it said to call CSR. I called and found that my Time Warner email address was not considered a valid account so they got rid of my account after 1 year of using the email as my user email. I have been on the phone for 4 hours. I used a speakerphone. They said it's all fixed about 3 times and guess what? I tried to sign on and it did the same thing. If you use a Time Warner email account to sign on to TracFone, I hope you don't have the same problem I did. And I still have the problem. Good luck.

I bought a new TracFone because my old one's battery wasn't working. The charge wouldn't hold for a day. I wanted to transfer my old number, which I've had for years to my new phone. I tried to do this online but ended up having to call Customer Service who said they would take care of it for me. They had me punch in numbers, etc. The phone did activate, but with a different number. I called back with the problem. Again, they said they would take care of it, but had to try in 4 hours. Six hours later, the phone wouldn't call out.

I had an old TracFone that was not activated but had 60 minutes on it that I had put on there. I wanted to transfer the minutes over and the guy told me they were not there. They were used up, blah blah blah. What a joke. These India people must think we are stupid. I am so pissed!

TracFone adamantly refuses to reinstate over 5,000 minutes that expired due to my not renewing my account in 60 days, due to hospitalization. It doesn't cost them anything since I already paid for it. I didn't sign off on the terms and conditions, did you? The most a manager in corporate would give me was a paltry 50 minutes.

I bought two new phones to upgrade from existing TracFones. I called to port the numbers, airtime and activate the new phones. Rep instructed me that he would activate the phones and for me to call back after "about an hour" when the phones were activated and they would then port my numbers and airtime. After three hours, the phones had not yet been activated. Three and a half hours and one of them was. I called back and I was told that my number couldn't be ported because the phone was already activated. They would have to send new sim cards within 3 to 5 business days.

I bought my TracFone while on vacation since I accidentally left my phone at home. I registered my phone in SoCal but live in the Midwest. I requested a local Midwest number and everything seemed okay with registration. Then I learned nobody could call me because when they did, they received an out of service message, as if my phone line wasn't good. It didn't take them to voice mail as one might expect when a call is missed. Yet, I can make calls out just fine. I can make and receive texts, just no phone calls. I called TracFone 3 times spending at least 30 minutes each time talking to ignorant customer service reps, determined to find the phone line problem in my phone, as if my phone was making people hear my line is out of service.

I had my phone number I had for almost ten years transferred from U.S. cellular to a TracFone I had purchased. Everything started well. The phone number was ported and the phone was activated with a one year card. Since it was a triple minute for life phone, I received the 3x minutes. That's when the trouble started. After only a few days, the phone seemed to act very strangely. It would shut off by itself as if it were rebooting. Every time it did, it would delete minutes. Only having it a few days, I called the customer service reps and explained this. I was told that I would receive a new phone, same model and would be able to transfer my number, minutes and days of service. I was told that I would have to send the old phone back in a prepaid envelope.

Our children bought us a TracFone for safety issues while hiking in the outback. After putting in the battery, the back cover refused to go on properly so we called TracFone who sent us another phone. Guess what? It had the same problem. TracFone then told us to take it to Walmart for them to put the cover on. Guess what? Walmart said both TracFones were defective. Surprise, surprise. For all you out there, avoid TracFone since aggravation is not pleasant. They're made in China, surprise, surprise.

TracFone sends me promo codes in a text message, but the codes never give me the extra minutes! I get a message to contact TracFone to complete the transaction but when I call and talk to someone, they tell me to wait longer. Well, I've waited 3 months and today I received another text with a promo code and guess what? It didn't give me any bonus minutes. I don't have time to hang on the phone explaining I got taken again and I'm getting no results. I am seriously thinking about going to Walmart and buying their "Straight Talk" phone. I believe I'm entitled to free minutes!

Is it accurate and fair? First of all, I thought I bought a phone that got the internet like a smart phone or others. I got an old software to the internet that is put on older phones and small cheap phones, which it was; and it did fool me. Also, I thought I could upload and send pictures to anyone and I lost a lot of minutes and my brother did not get the video. The next thing you know, I received a solicitation. I opened it up to see if I could, and it did open. So I paid for a solicitation and could not give my brother his birthday song and picture.

NET 10 (TracFone) Wireless stole $96.00 worth of prepaid minutes and 6 weeks of service from me; they took 957 minutes, and my due date is 01/18/2013. NET 10 was trying to make me buy an expensive phone to continue my service. NET 10 put codes on my phone, and my phone rejected the SIM card that came with the phone. NET 10 sent me another SIM card, and my phone hasn't worked since I received the new SIM card. On December 18, 2012, NET 10 took 957 minutes and my remaining month of service. I have contacted NET 10 (TracFone) customer service several times, and they are playing games. I talked with a TracFone Representative, and she said that NET 10 and TracFone are the same company; she told me that I could buy a TracFone and transfer my 957 minutes and my service end date (01-18-2013) to that phone.

They sent me a replacement phone. I had asked for the same phone number and to have my 350 minutes forwarded. Not only did they send me a replacement with a different number, but they refused to give me my 350 minutes, claiming there were no minutes on the defective phone. I moved to Sprint.

There were long, long waits to get through by phone, if at all. I ended up overseas with difficulties in language. They promise to send a replacement phone but never appeared. They sent inferior models twice rather than the pricier one I bought. I never reached any American tech or service representative who understood the problem.

I purchased a TracFone only about a month ago. It does not ring loud enough even though I had customer service go through it with me and set all settings at the loudest tone. I then purchased another TracFone and was told they would load my remaining minutes onto my new phone. I called in to activate it about 5.30pm yesterday. At 2:00pm, it still was not activated. I tried to activate it again and finally got it done but my minutes were not transferred. Now, I have no phone and I am always on call. I need a phone! I cannot find a way to talk to a live person at the company or even a way to email them. It is very frustrating!

I started using Tracfone a few years ago. I am on my third phone now using the same number and just transferring service. I can tell you over these few years, their customer service has continually degraded to an unacceptable level and now, to top it off, overnight, all my minutes disappeared from my phone. No one has access to it. No calls are recorded but mine. Minutes just wiped out. I called them and they had me do an update then had me check some codes and told me there was nothing they could do. They don't show any activity on my phone but no problems on their end either. So I'm just out the money and minutes.

When I first bought the TracFone at Walmart, it worked very well and I was able to add service days by phone easily. Letting the time run out and getting it reactivated turned out to be the nightmare(s) very well discussed in all of the reviews. I cannot add much to the overall discussion but agree with the warning: stay away from this company!

I bought a new TracFone ($40) and 1 year service card ($100). They refused to transfer my current (they could not even pronounce this word) number to the new phone. They said it was unavailable even though both the old and the new phone say that is the phone number in the prepaid number and have been receiving calls at this same phone number. I tried to go higher up to a supervisor and was put on hold for over 30 minutes. Since I scratched off the PIN code from the card, I am unable to return it. I filed a complaint with FCC but I am now locked in, because I can't return the card and can't exchange the phone (Alcatel) because it is out of stock.

A TracFone I had bought in November broke when it fell out of the belt holster. I bought a replacement TracFone phone and registered it on the TracFone website as directed by the website transfer procedures. However, the remaining service period and phone minutes were not transferred to the new phone. After placing a call to the TracFone customer service, I received a recorded message that a CSR would call me back in 30 minutes. Two hours later, I received a return call and the CSR asked for the number of the new phone. I had written the new number on a slip of paper and as I was reaching for the slip of paper (about 2 seconds), the CSR hung up ending the call.

I have been trying to access my TracFone account. Because I forgot my password, I've been put through hell. After about six telephone calls and about seven emails, I still have not gotten access. On the phone, I'm told (several times) that I will receive the information in my email. In my email, I got a message (several times) that the information had been sent and I should use it to access my account. The only problem: I've received no such email ever. In case TracFone had changed my password at its site, I've tried to access my account there. No luck at all. I am now looking into other cell phone plans. Further, to bring a phone up-to-date, I had to punch in a 24-digit code and two different ones, because the first one resulted in "invalid code”. I recommend that no one go with TracFone.

Tracfone coverage - don't believe their website. I purchased a TracFone, minutes and days to replace my land line. I checked their website beforehand to make sure my area was in their coverage area, which it was according to their website. After I received a phone and having my (now) old phone number ported to TracFone, I found that I could not make or receive calls. Their response was that I could send back the phone for a refund, but all other monies were non-refundable. They suggested that I call customer service, which of course I can't because I no longer have a working phone. No apology, no admission of false advertising, etc.

I had a TracFone for about 3 years and was happy with the service. I just upgraded to a new phone. Now when using 411, you will be forced to listen to 2 advertisements and your minutes will be deducted. Also upon connection on a call, your time will be decreased a minute. While the service is okay, I will check into another cell phone as I didn't sign up for ads. I pay for my minutes and feel that this is not a fair business practice. The ads should be voluntary and not forced. I didn't pay to waste my minutes on someone's ad.

I have dealt with this company for over 6 years. Last new phone purchase, it took 5 weeks and a complaint to the FCC to get them to do a simple port from their old model phone to the new model. Now on purchase of a new phone three years later, the same runaround. They ported minutes and service days but screwed up the number port for a phone number I've had the entire time. Now they want to send another new SIM and have me reprogram the phone (thus losing the twofer deal that comes with the phone). Additionally, on minutes purchase, they consistently screw you with "bonus" code minutes. Today I bought a 60 with a bonus code for 60 - with the twofer doubler should have been 240 - I got 120. Avoid this company like it had genital warts. Absolutely useless tech support.

I put additional airtime on schedule and the phone showed the new service day of 84 days, 425 phone minutes. When I went to make a call a few days later, it said the service had been disconnected. Upon calling their customer service, I held for 20 minutes and talked to someone for about 10 minutes, who said she did all she could do and was transferring me to someone else. Then I got disconnected. I called back and held for another 15 minutes and got someone who I could not understand. His English was so poor I asked to speak to a supervisor, held this time for 15 minutes and got someone who was completely unknowable. I would not recommend anyone getting their service. I had lost my power and needed the phone.

Our TracFone was deactivated by the company, and we were told the phone had been reported stolen, and they said our information didn't match up with theirs. It wasn't reported stolen by us, and we still had the phone! I think they have had their accounts hacked into. It took 4 very frustrating hours to get it straightened out on the phone with 4-5 different customer service people that kept asking the same questions over and over until they reactivated the phone. Two weeks have gone by and the phone has been deactivated again! I am afraid to call and get stuck on the phone for 4 more hours!

TracFone is not fulfilling their part of the contract. With the cell phone for my son and myself, there's supposed to be an automatic renewal of minutes each month around the 1st to the 4th. Just about every month, I have to file a complaint with BBB in order to get the service. I have had no service for the month of November and neither has my son. The last time after making a complaint with BBB, they sent my son a SIM card twice (which wasn't needed)! There is an automatic deduction of $11.04 for each account, but TracFone is refusing to honor that contract. No letter, no email, no phone call, they just stopped giving me and my son the minutes. I want the service that they promised to give rather than have BBB involved each month.

I bought these 2 new phones at Sears because one of the phones of my wife was at the end of its service life. The other phone was still good so I was planning to use it myself and my daughter can have the new one. I called TracFone and asked if it was possible to put the existing number on the new phone because that's her phone number everybody calls her on. That was no problem and so we went ahead and did it. Now today after talking to 5 different service "unprofessional" at TracFone, every single one of them had a different story and excuse. I do not know what, but none of the phones was working properly. I finally requested to talk to the manager.

I have had one recurring problem and two recent problems. New problem #1: Topped up but phone service terminated. I didn't realize this happened until I had an emergency and couldn't use the phone. When I got to a landline and called customer service, they apologized, fixed the problem, but it did not help that I could have missed some urgent calls (like for job interviews), and could not use it during emergency. New problem #2: Repeatedly lose signal in areas I have always used the phone. After I gave them several physical addresses of where I was not getting signals intermittently, they told me what towers were out, on what date, from what time to what time. She apologized over and over again, but it doesn't help that I can't use my phone!

I had my TracFone for a couple of years now and payments were debited from my account monthly. I accumulated over 3,000 minutes. Being a senior, I used the cell phone rarely. Last month, for some reason, my phone was disabled and minutes were not being added - although payments were being taken out. After calling and adding many codes to fix it, the rep was unable to enable it. So I asked if I could still use my remaining minutes, and was told yes, until they ran out.

I have an old phone with TracFone that was deactivated for another TracFone with some additional features, so the credit was transferred to the new unit and the original phone remained in my account inactive. Perfect. Yesterday, I realized I lost my current phone and called to have it put inactive to stop some extra use of that phone as my remaining minutes was proven used by someone. Today, I asked to reactivate my original phone (still on my account), transfer my credit to it and carry on with my life with a cell. This was dealt with 3-5 days to wait for a new SIM to come in snail mail and then this would occur. That is BS!

I have used TracFone for several years. I didn't have much problem until the last year. First thing that happened is that I was sent (expired) codes for bonus minutes, if I added airtime minutes. When I used the codes, I received no 20 bonus minutes.This happened 3 times. I later found out that I had been sent codes that were used up months ago. TracFone would do nothing to fix this. I was simply screwed out of the promised bonus minutes. Secondly, TF does not clearly warn you that you must transfer a number before you activate a new TracFone so in 2011, I had to wait for a new SIM card, then I did finally get my old phone number.

I will not go into all the details of my experience with TracFone customer service. I will not put myself through reliving the stress and frustration. I will tell you that it took me 4 months and many hours on the phone with their "so-called" customer service team to simply get a SIM card replaced in my phone. If you take time to read the many complaints on this and other sites, you may question if TracFone’s customer service can be that bad. I tell you they can and are. I am 45 years old and consider myself a very patient person. But these people are the absolute worst I have ever had to deal with in my life. They are like Zombies who can't think on their feet at all; they are apparently trained to be emotionless and robotic in their responses. They put you on hold for long periods of time while they look up information in their systems, which apparently are the slowest in the industry.

Deactivated phone with paid 90-day service card + 500 minutes: On-site card purchase went through before I entered the coupon code. A pop-up had blocked the window. When I pressed the arrow, my card was charged; no opportunity to review or warning - it was final checkout. I repeated the process, removed the offending pop-up, and got the full minutes. I've done this 8-9 times before. I contacted TracFone to cancel the first transaction, less than 10 minutes after it happened, and they absolutely refused. AMEX was cooperative as my credit is excellent. A week or so later, TracFone deactivated my phone and would not reactivate it no matter how many supervisors (5) said they would take care of it. The phone had 90 days of service and 430 minutes at this time. AMEX has since cancelled the charges for the second card and blocked them from reentering the charges, which they try to do. I will have to sue TracFone for the phone and minutes previously paid for and I will, just to send them a wake-up call.

I have a TracFone that was running out of service time. I was considering what to do about buying more time or switching. I received an email from TracFone saying my time will run out and offering 20 min. bonus if I renew. I decided to buy a TracFone time card. But when I added the time, I did not get tie 20 bonus minutes. I called and I was told I had used that code before.

TracFone deactivated my wife's cell phone permanently because they accuse us of manipulating the internal electronics to stop the phone from subtracting used air time minutes and increasing/adding minutes not paid for. Neither my wife nor I have the technical knowledge to do such a thing. They don't care. They told us, "You're frauds." Case closed. They over and over again accused us of fraud. Bottom line, phone is now worthless. The rest of our 702 minutes airtime was taken. The 202 days left on our service is gone. My wife lost her business phone number, wasting business cards, radio advertising, sales, etc. We can't afford an attorney. I am on 24/7 oxygen. My health is really hurting from all this tension. They never talked with us or informed us. They just did it. It took us calling them to be humiliated, accused of fraud, slandered, and wasting hours on the phone just to be told, "Sue us if you like."

I called TracFone because my phone was not working properly. They told me I had a defective phone and would send me another one. I asked them if I could transfer my existing number to the new phone. They told me it was no problem. In the meantime, while waiting for my new (used) phone to arrive, I tried to transfer the pictures from the camera to my computer. It would not allow me to. My computer said I needed to install a driver because it could not locate one automatically that worked with the TracFone. I went to the LG site looking for it, and it said there was not a driver compatible with my phone. The phone is less than a year old. When I received the new (used) phone, they told me I could transfer my old number. After spending over an hour on the phone, the woman told me I had to hang up with her before I could try the phone to see if it was activated. If not, she said to wait an hour and try again. I did and it still didn't work. She also told me I only had double minutes, when in fact my plan was to give me triple minutes every time I bought new minutes. She gave me another number to call to verify this.

My husband had a life link phone since his heart disability has prevented him from work. This phone was provided through TracFone and was reliable, so I purchased a phone through them and later, so did my son, daughter and Mother. As of the first part of August, none of us have had service even though we all still have days and minutes on our phones. I do not have a land line so now, my only means of contacting anyone is via internet and I sent a complaint but nothing has been done. Before all this trouble, we also had difficulty getting our monthly minutes. Most times, we would have to call to get them added to our phones and waste the time that we pay just to receive those minutes. I am very disappointed in TracFone's services or lack thereof.

I don't use cell phones much so I cancelled my AT&T account and bought a TracFone LG800G because you get triple minutes. At first it seemed like a good idea. I'm not joined at the hip to my cell phone, but the first thing I noticed is if you make a call even for a few seconds, it takes a minute of your talk time and if you go a second over a minute, it takes 2 minutes and so on. It even takes minutes if you check your voicemail. But the real kicker with this phone is while you are on a call, the touch screen locks up so if you are using an automated touch tone system before you can make a selection, you have to press and hold the unlock button which takes about 5 seconds before you can use the touch screen, which usually makes you lose another minute of talk time.

Let me start out by saying that I am disabled and have been since 2004. I bought a TracFone when they included the booklet for double your minutes. I believe it was in May, possibly June of 2012, when I bought a 200-minute card. My minutes were doubled and I think I also got an extra 40 free minutes. However, my service days said 0 so I called back and inquired about that. I was told it might take as much as a day for it to register. The next afternoon, it still said 0 service days left and I called back again and was told not to worry about it.

When I originally got the plan, it was automatic reinstatement of 50 minutes per month at a cost of $11.04 per month for each of us (me and my son). When my son had problems, they first said it was a phone problem and sent him a new phone. When it didn't work, they said it was a SIM card problem and he received a total of 3 cards within a matter of weeks. Then, they said that my Citibank rejected the $11.04 charge for my son's phone, which was a lie. We finally got service after I went to the BBB. So he had service for the month of August. I went on vacation in September and when I returned home, my son told that for September he had no service. They are not living up to the contractual agreement, which was to give an automatic 50 minutes each month at a charge of $11.04 for my phone and for my son's phone. This has not happened. I have not received any email, letters, etc. with regards to any change in the plan. My phone service is fine, but my son has had major problems.

The phone I bought was activated. I bought it mainly for international calls. It requires two days for the waiting before using the international service. I have been trying to get through and it keeps on rejecting my calls, showing a code #54. Deliver what you state in your phone services as you stipulate and make customers happy of your service. I have lost my money and am unable to make my calls.

My yearly minutes expired. First I tried using their website. Transaction would not complete. I tried again, no luck. I called, went through the procedure until I was asked if I wanted to add minutes, "Yes". The call was transferred. The person spoke Spanish; I had requested English. I tried again, same thing happened. I called a different 800 number, ordered minutes, good; and then wanted to update phone. (My phone is used only in case of emergencies) The person spoke nice English, could not get the phone updated. She called me back on land line twice; tried again and again, no result; cancelled my service. I will not recommend TracFone to anyone else.

I needed a phone for a small business that I had started up. It worked fine for a couple of months but now when I try to add more minutes, it won't allow me to and when trying to contact the customer service, I get no answer. I've been dealing with elevator music each of the 4 times I've called. I hang up after 15 minutes for each call. This is ridiculous. They need to learn to conduct a business. And I want my money back. I'll go with a better prepaid phone service. I have lost over $400 on a day just by not being able to take calls. I have emailed them early this morning and who knows when I'll receive an email back.

After several e-mails and phone discussions, I was promised a replacement phone. Three weeks later, no phone. Hell, they had excuses from it's in New Jersey to India. This is a "back pocket" company. As long as they have their hand in your pocket, all is well. Note: this company receives generous amounts of funding from our government (accountability?).

Money is being taken off without making calls on my phone.

I have had my TracFone for several years. I do not use it often but like to have it available for emergencies. Back in June 2012, I inadvertently allowed the service to lapse. That is when the troubles began. When I called to reactivate, I purchased minutes and service time yet the activation did not occur. I called and spoke to reps for hours on several occasions, each of them giving me various codes to enter, etc. By the end of July, I finally had service back. It lasted for 3 days. When I realized service has once again been deactivated (the phone says I have service through September 30 and 152+ minutes), I called Customer Service. They have informed me that the phone has been permanently deactivated because of calls placed to 1-866, 1-800 numbers, etc. I do not place calls on the phone except to my husband or 911. That is the purpose of the phone, emergency only.

I placed an order on a Sunday, and found out that the exact same phone was already ordered as a gift. When I called 10 minutes later to cancel the order, I was told it was cancelled, and would not be shipped. I received an email 2 days later saying the cancellation did not go though, and to reject the order once I received it, to be refunded for the charges. I called and spoke to a rep who said they apologize for not catching it, and that I would be fully refunded if I rejected the package. I asked if that covered shipping of which the reply was a full refund. This in fact was not true, and I was charged for shipping. Instead of working with a potential new customer, I only received recited policy about not being responsible for cancelling orders, regardless if it was immediate or not, and that the shipping is not something they would refund, even if it was rejected when delivered. My interactions with TracFone were highly disappointing, and I absolutely will recommend people to stay away from this company. I can't believe the $15 is not something that could not be refunded nor would it be worth turning customers away.

I lost my TracFone. I bought another and they did not transfer the number from the lost number like I asked. I spent numerous hours on the phone with outsourced labor but was told my old number was not available.

We have had two Trac phones for 10 years, no problem. Until recently we lost one, so I called TracFone and explained. No problem they said! We will send you a new SIM card and then transfer the information and activate. It has been 1 week now and nothing, except for all the phone calls I have had to make and the time spent on hold, absolutely ridiculous. They keep getting an error and when that happens, it takes 2 hours or 2 days to fix the error. What is so hard about transferring a number and minutes, seriously? This should not take this long and I really can't understand them or will I do business with them again, ever! They have 1 more day to make it right or I am done!

After receiving payment, I still have no activation code. I tried making my payment on the phone through Visa. I was told it was not necessary because I had over 2,000 minutes at the time, exp. 2013. I reversed charges from Visa until I discovered the Trac employee was wrong and called Visa to release the $64.75 on August 6th. Since then, I have made contact on a daily basis and have spoken to 7 so-called managers that read verbatim scripts and had the worst accent. Each time I was put on hold for several minutes.

When I selected my TracFone I checked to make sure I got the coverage I needed. I live in Nevada, you know the state between California and Utah; it is about 400 miles across with very few cities or towns. While taking a trip this past weekend, we broke down between Battle Mountain and Carlin. I had no cell service. I couldn't even get 911. The temperature was 100 degrees and I have my sister and her 7-year-old granddaughter with me.

During the process of transferring my mother's data from her old TracFone to her newly purchased one, her phone's minutes went from 2,626 minutes on her old phone to 419.5 on her new one. She had the old phone for 6 years and has never let her service expire. She also has not and does not use many of her minutes, so they accumulate. Today, I spent 2 hours 45 minutes total on the phone, starting with TracFone customer service and ending with the "corporate" phone number. No matter how high I went up the tiered system of customer service, I got the same response - "It doesn't show up on our records, so we cannot (or will not) add any minutes back to the phone account." They did not budge.

My TracFone said prepaid service disabled - I turned on my phone a few days ago. The screen said my TracFone was disabled because it was out of warranty. What a lie! I guess that they found out that I was getting free minutes every month from them. I called and talked to someone I could barely understand. They told me I had to buy a new phone. I had just bought a new phone a few months ago. I asked for them to transfer the minutes to my new phone. First they said yes, then no and then yes.

I've had TracFone for a year now with few problems. On a hiking trip however, I noticed that when I closed my phone, the call continued. I had to open the phone and physically try to stop the call, and guess what; sometimes I just couldn’t end the call without taking out the battery. Last night I called to retrieve my voice messages, hung up the phone, call had ended. The next morning I saw 100 calls to the voice message center had occurred, one hundred. All 148 minutes were gone. How does my phone dial by itself 100 times when I had it turned off? TracFone, you owe me money and an apology.

I purchased a TracFone several months ago thinking this would be a great way to save some money. Well, I cannot use it at my house because there is no reception. I live in Hendersonville, NC and was told I'd have reception here. Out of four months, there was only one time that I actually got one bar and after talking for about 30 seconds, the call disconnected. I've called TracFone three times and each time I had to spend about an hour on the phone (my friend wasn't happy about that) and go through the same routine with them - take out the SIM card, take out the battery, etc. - and each time they would tell me they were going to have a specialist work on it only to have them do nothing and never call me back.

TracFone is great. I've had mine for over 5 years because I refuse to pay big corps extra monies I could use towards more useful things, like pay other bills. I use a 250-minute card about once every 2 months. I rarely text, unless I go on vacation. Then, I use up all my minutes fast due to fees they charge for out of area, etc. One issue is there is no free information if you need a number and it can rack up fees very quickly if you're out of area.

Two Very Odd Occurrences - Recently, I dropped my phone in water and ruined it. My husband and I had a family plan we were very happy with. I ordered the phone, received it and had it activated. The same day mine was activated, my husband’s phone quit working. The screen just went white. His phone was fine until then and just suddenly… boom, no screen. We ordered him a new one too. This was a month ago.

My daughter received a Tracfone with 400 minutes from her sister for her birthday in May. By the end of June, I refilled her card twice, which made it $80 in 1 month. I decided to check the phone log to see if she was using the phone outside of texting and how often. Come to find out, the phone had only been used 8 times and with very short texts not even enduring over 3 minutes usage time each. So, I looked further and discovered that minutes are deducted from the time you start to write the text, and when you send it, and when you leave your text log open. Also, if a text runs onto multiple pages, it deducts minutes from each page, not as 1 text, but as multiples. I can never get a straight answer from anyone, and this is August, and the problem still exists. Well... with that much money per month, I may as well put her on a plan with another carrier. Be glad if you don't have issues.

I bought a Tracfone with an activation card. The phone did not activate properly so I called Tracfone. It took them an hour to fix the problem and get the phone working. It has since deactivated twice since then for no reason and each time, they have no answer except to take another hour to get it working again. Now it has deactivated again and I'm angry that I got ripped off by this phone. Additionally when you call them, you can't understand them and they don't know how to fix the problem without continuous trial and error. Do not buy a Tracfone ever.

I purchased the Tracfone LG800G in June (during father's day promotion on the Tracfone web). The promotion said that sale ends on June 19, 2012 for father's day, with $10 lunch on us (gift card) and 3x minutes and overnight shipping. I tried to order online, but it didn't work, so I called on the phone to order. The lady on the phone took my order and I asked if the promotion for 3x minutes, $10 and overnight shipping were all included. She said everything was taken care of as the promotion said. I waited the next day for the phone to arrive, but it took a week for it to be delivered to me. I found out that the $10 gift card was missing. I called them and they said when I activated my phone that I will get the $10.

My son had a problem with his phone. When he called TracFone, he was told that he needed a new phone, which they sent to him. When the phone didn't work, he was told that there was nothing wrong with the phone and he only need a new SIM card, which they sent to him. Meanwhile I was having $11.04 pay automatically at Citibank for my phone and my son's phone. When I noticed that they were only billing for just my phone, I called Trac and was told that the bank had rejected the payment for my son. Since I check my account on a regular basis and didn't see any rejection, I went to Citibank and they had no idea as to what Trac was talking about! I called Trac and this time I spoke with Gerald ** who wanted my permission to hold on while he checked further. Because I was so angry, I told him that I didn't work there and so I couldn't give him any permission.

I bought a TracFone in April 2012 from Wal-Mart. When it stopped working, I was told by Wal-Mart they would not take it back and we had to call TracFone. They sent me a new phone in 5 days. I called TracFone to set this new phone up and was told it needs a new sim card. It was another 5 days until I got it. I called TracFone again to set it up. I was told the new phone was defective. They wanted to send me a new phone in 3 to 5 days and would not send it overnight. It's been 2 and 1/2 weeks with no phone and I have spent 3 of my 5 vacation days on the phone and got nowhere. The phones are going back. Never again will I buy from TracFone or any other non-contract phone!

During the first week of July, 2012 I tried to reactivate my Tracfone. I was told the phone was reactivated and everything was fine. I attempted to make several calls and was advised by a recording that the phone was deactivated. On July 13, 2012 I contacted TracFone and talked to a representative who had great difficulty understanding, speaking or spelling in English. After an hour of getting her to understand what the issue was, she referred me to a "supervisor". After a half hour of providing the same information, the "supervisor" could not address the "error" on their part to reactivate my Tracfone. I was then referred to a "manager”.

I have one of those dot gov TracFones as an elder, disabled person on low income Social Security. Today, I tried to make 2 calls and was charged 2 minutes for these when there was never a connection to the number called. It was only ringing and I hung up when there was no answer. Go figure. Are these cellphone companies corrupt to the core or what? Dumb question.

Recently on vacation, both my wife's and my TracFone lost reception. For the first 5 days of vacation, we had good reception and had used the phones several times but suddenly, overnight, no more signal. After several attempts and driving around trying to find signal, we gave up. When I contacted TF, they told me that our phones were unsupported in the area we were in and that we would need a different phone to use there. Strange, as these phones had worked for over a year there and that is the reason we kept with TF but now, we are told they should not have worked. Customer service is spotty at best but I can say it has gotten better in the past year.

I spent two hours with a tech who speaks broken English. When I asked for someone else, he kept me on the line for two hours. I would have hung up but it was for an 82-year old woman that lives alone. This tech should be fired. If you are interested in the whole story, call me at **.

I tried to add airtime for three days online as I have always done. I got a message that an error had occurred. On the third day, I finally got to the checkout page and there were all the failed attempts in my account, over $1,000 worth of minutes. I cancelled it out and called TracFone support. After a long wait, I spoke to someone who couldn't understand me and I couldn't understand him. I asked for another representative and was put on hold for about 10 minutes. After no one answered and I was deaf from listening to the loud awful music on hold, I just gave up. I just hope I wasn't charged for the failed attempts to add airtime.

I was very unhappy with TracFone until I registered a complaint with the BBB. When TracFone called to resolve this problem, she said if I had any future problems, I was to call 1-800-626-4883. This would be the corporate headquarters in Florida and they would help. Wow, customer service agents in the United States. Over the last three years, if I have anything done, I call this number. It is great to talk to someone you can understand and understands English. They are fast and do it right the first time. You will have to call according to Florida timezone, but that is little inconvenience compared to spending 2 hours on this phone. Remember, contact the BBB with your complaint, they don't like that. Hope this helps!

Over the weekend, I purchased $87 worth of airtime. It registered on the phone and it showed that I had a total of 522 minutes and 721 service days! All's well until I got a call on Monday. I tried to answer and it blinked off telling me that I had "0 minutes left, please purchase more airtime!" I hadn't used the phone all weekend nor all day Monday! I'm trying to get customer service. Emailing doesn't work. They just send you a courtesy email telling you they got your message, no reply please. I put 30 minutes on the phone so that I could call customer service and they refused to refund my account! Now I came here and read all of these complaints and see the "sorry" customer service ratings. I guess I am the sorry one now! What course of action does one have?

I have trouble every time I get a new airtime card and getting minutes added. I just purchased a $29.99 (120 minutes). I started calling at 9:30 today and airtime still not added. No minutes are left because I have wasted them on this matter by speaking to many foreigners who can't assist you. Nokia phone, this is my only phone, no landline and no alternative phone for use.

We use TracFone for cellular because we seldom use a cellphone, usually just in the car. I have had this for several years. I tried to purchase minutes online like I have done for the past several years and instead, it would not let me. It kept saying "error, click here for main page." Nothing happened. I talked to TracFone several times, got three emails all telling me that they were having problems with the website, clear browser, use www, etc. All did not help. Then, they tried to manually put in the minutes and my card was declined. They tried again several times, and I can assure you there is nothing wrong with my card. I cannot believe a company of this size, supposedly, has these kinds of problems.

My problem is that, as a longstanding customer of TracFone, I have been mistreated and abused by your outrageous customer service system. Here is what occurred. TracFone sent me an e-mail stating that I had to call their customer service department no later than 06/19/2012 due to an upgrade being implemented in my calling area. I called customer service. I think it was around 06/15/2012. After a lengthy session of providing personal information, I was told that we needed to enter several codes into my phone in order to activate the upgrades.

On 6/11, I needed to purchase a new phone for my husband. I called TF, had the number transferred and all the minutes. All was good. About an hour later, I looked at my phone and it said unregistered SIM. I checked my husband's phone and there is my phone number on it. I called TF and was told that they needed to send me 2 new SIM cards. I got the cards 3 days later (now my husband has no phone for 3 days). I called TF to get the SIM cards registered starting with my husband's phone, all OK. I went to my phone and was told my phone number (that I have had for 5 years) was no longer available. I kept asking why and could tell that Lester could not really give me a good answer so I asked to speak to a manager. After the 3rd time of asking for the manager, I finally got one.

My phone is to be cut off on July 1, 2012. I received a text informing me of the termination. After speaking to your representative in tech support, I was informed that I had to purchase additional minutes to continue using my phone. I have a total of 2413 minutes already on my phone that I had purchased when I activated my phone in February of this year. If my phone is disconnected, I am going to report this to the Better Business Bureau. If you do this and do reimburse me for the minutes I have purchased, I will consider this to be theft.

I had a TracFone I bought off QVC about eight months ago and it worked great until about two months ago. I thought maybe I did something to it because I all of a sudden started dropping, not being able to make and not receiving calls. I then bought a new LG 800 from HSN and got it three days ago. The same thing is happening and they have yet to add my 1,200 minutes. I only have my minutes rolled over from my old phone.I have been trying to call customer service but it cancels the call on me and the two of 25 times I got through, it dropped the call. So now, I can't call them or anyone else. I am going out of state because my mother is having an operation and this is not a good time not to be able to make a phone call. TracFone started out great and I always told people about them but now, people will hear a different story from me. I will also be making a complaint to the B.B.B.

Address and phone numbers disappeared. When I re-entered them, they disappeared. Now, I have "no service" message. It is impossible to deal with the company on the phone; there's language understanding problem. I miss speaking with an understanding person.

TracFone is great! I saw all the dissatisfied people and wanted to tell how happy I've been with TracFone. I don't use the phone that often, so it is much cheaper for me to pay for minutes in advance. Our family has two phones, both of them with TracFone. Whenever I've had a problem, the people I've dealt with have been very helpful and polite. They have replaced our different phones two times, no fees, no problems (and one time the fault was ours). I could not be happier with TracFone!

CSR couldn't understand the simplest of requests. To those of you who don't know, TracFone’s corporate and customer service offices are in the Philippines. I asked and this is what the CSR said. I bought two new LG 505C phones (CDMA), works best in our area. I wanted to transfer our phone numbers and minutes from our old TracFones. We started with our “extra” phone first. TracFone CSR said it could take up to 72 hours to complete the process, so I waited.

I add minutes to my mom's TracFone service and have for years. I've been reasonably happy with the service until today. I went to add 60 minutes of airtime for $19.99 and inadvertently clicked on the double minutes feature. Within minutes, I knew I had made a mistake. I called TracFone right away to ask if I could change the $19.99 purchase of double minutes to what I had originally intended to buy. I was told that under no circumstances do they refund anything. I was told I would have to buy the 60 minutes I intended to buy (for $19.99) and now I will get double minutes. I stated I would probably cancel the service, the rep said it didn't matter. TracFone, another disappointing company. I see another phone service in my future.

I ordered an LG500 on June 3, 2012 and chose an overnight delivery option. I had to email and asked them where it was. After several phone calls, it finally got shipped on June 6 out of the Indiana facility and and they provided me a tracking number. How can TracFone give you overnight shipment options when they are not providing it?

Sorry to hear about all the terrible customer service from TracFone. Here's my story: I went for the upgrade for new phone, wanted to transfer minutes and service days and contacts if possible. No contacts but other stuff came over fine. The phone worked for three days then could not make calls. I called TracFone 1-2 hours on phone, okay we will send a replacement. I got the replacement, tried to get it activated but no luck. I bought another cheap phone, tried to get that activated with the old number, no luck. I spoke to 5, yes, 5 different foreign accent employees.

My air time was growing short. A message was sent to remind me to purchase a new card and another message was sent with a "promo" number to use for an extra 20 minutes. So, I purchased a new card, added the minutes to my phone, put in the promo code as requested and was given a message to call the 800 #. The 800 # person informed me that "code #" was issued in March and I had already used it. How in the heck would I know that in June? Furthermore, why in the heck are you still sending that number to my phone as a valid promo number to use? She told me you send these numbers "randomly" and there is no way she can give me extra minutes. This is not fair, not good business, and certainly needs to be addressed.

I have had a TracFone for many years but due to a phone that needed to be replaced because I could not use (call, receive nor add airtime) for two days, I was deducted 100 minutes as a penalty. Shame, shame, shame on TracFone. This was not something I could have helped (two days).

TracFone has a database of User IDs and passwords. While the password might be encrypted, it can also be decrypted. This means that if someone (disgruntled employee, hacker, etc) acquires the database and can also either create or gain access to the encryption key, every password can be decrypted. Although not recommended, we know that IDs and passwords are not unique per system. This is a serious security exposure, and one that is easy to solve. Almost all systems storing a password use one-way encoding or hashing. This means it is possible to verify that a password provided by a user is correct, but it is impossible to decode the stored password to get back to the original. I explained this to a supervisor and manager, but there is no interest in fixing the problem. One day, we could see a new article saying that TracFone has lost their database and passwords are at risk.

I bought a TracFone about six months ago. I activated the phone without a problem. I used the phone only in emergency, I'm happy with the service. Now, trying to reactivate phone and add minutes/days, the website wasn't able to reactivate the phone. Now I can't log in to the website. I can't reactivate from phone - "System unavailable. Try later." While going through menus on the phone, I accidentally started web browser. The phone deducted minutes even though no service on phone. Read that again, they deducted minutes from the phone even though the phone isn't in service and they had no intention of allowing me to web browse.

After much frustration getting set up on my new cell phone, they ended up duplicating my account. Somehow, after several customer service calls, I ended up being double-charged. Three months later, I reported this. They’re delayed one month. It started all again. I will omit over much detail. They refuse to refund me the double-charge because they say I had 2 activated phones. The one we have has barely been used as we have it for emergencies. I am going to the attorney general’s office to file a complaint and hopefully get a refund.

I purchased a Net10 phone at Walmart. When I tried to add money to my account, I was told it was a TracFone. My receipt was clearly marked Net10 and the box the phone came with was a Net10 box. Now, I have purchased $100 in phone cards that TracFone says they will give me about 200 minutes for.

Approximately 1 and 1/2 years ago, I was given a no cost TracFone accompanied by 250 no cost minutes per month. It was being used as an emergency phone at the time. During that time, I had to make two repair requests on it, both for the SE reason i.e. the keyboard stuck and when you tried to depress one letter, another appeared. I am sending this to you from a friend's phone and can no longer leave it as a secondary priority, as I am a mother now. I am confident that a company as well known as yours would not want to read about a woman in my condition being left with no emergency capabilities, After browsing what seem to be comparable models, my husband and I feel the LG800 would suffice. The original phone sent was a Samsung SGH-T105G (SN:RQEZ890044N). Thank you once again for your time and consideration.

I bought the phone on the internet. The advertisement states that any phone worth $19.99 and over is free of shipping charge. I tried to get rid of the charges while doing the invoice, but could not get zero on the window. So, I called up TracFone and the seller told me not to worry that my invoice when I receive the phone it won’t show the amount. But I insisted that if I was going to be charged, I wanted to cancel the invoice right there. She insisted that it was free shipping. Now, they said that they cannot refund the charges. All it was a lie just to sell the phone. I demand the charges to be refunded.

Two promo codes were current and they wouldn’t honor them. I called the India support center after they sent a text message to me. They said I could use it next time because I already added new minutes. **, by then, it will be invalid.

I had just bought 260 minutes the other week. And today, I looked at my phone because it was beeping and it said 1.77 minutes left! So basically, I wasted all that money on TracFone twice and for no apparent reason! By the way, this wasn’t the first time it has happened. I’m fed up with TracFone and am leaving for NET10!

I bought a new TracFone. I wanted to transfer the airtime and minutes from my old phone to the new one. I had 5278.0 units on my old phone. I was told that I could only transfer 2700.0 units to my new phone. I am losing half of the units that I paid for by upgrading to a newer TracFone. I have a major problem with this. I was told that I would have to wait from one (1) hour to two (2) days for my new TracFone to activate. My old one is already inoperable. What happened to the customer-friendly and responsive service I have received from TracFone for the past ten to twelve years? Thank you.

I purchased the phone from the TracFone website. The webpage errored out, so I ended up purchasing the phone from Amazon. In the end, both phones showed up. When trying to return the phone to TracFone, it took 5 phone calls to complete this. The first time, the phone line was bad and they can't hear me. They gave me an address to return the phone without a Return Authorization number as indicated on the invoice to obtain before returning the phone. The third time, they need to have the serial number of the phone, which is still in its wrapping, in order to create a return and send me an airbill to return the phone.

After numerous call, Andrew at TracFone finally did assist me and added minutes. I used up 60 minutes to add 60 minutes. I think that TracFone should compensate me! So much anguish, confusion and extremely dissatisfied. Many CSC representatives are unprofessional and should be re-trained to assist clients.