Straight Talk Wireless Reviews

I made a payment to get my phone turned back on, so I called customer service and they took my payment then never turned my phone on. When I called back they transferred me to someone else that was rude and asked me if I wanted a refund, I told her, "No, I just want my phone on." Then she told me that there is a service interruption in my area and my phone won't be on for 24 hours. When I asked her why, she said "Have a good day" and hung up in my face.

Long story short, they just stole $45 from me!! I added a service card to my phone, it worked for three hours then was disabled again. Straight Talk claims that the service card I added went to a different number, but they couldn't explain why my phone worked for three hours after adding the card and then was disabled! Very very very rude and poor customer service, they barely speak English. I truly think it's scam company. I wonder how many times Straight Talk had done this to people. I really think somebody should sue Straight Talk for this and shut them down.

Yesterday I refilled my phone using their automated service. I have never had any problems before and it is not rocket science. I opted for Plan 1 which is always approximately $47. It verified the plan I chose, my credit card, and the amount it was going to charge, which went as usual. This morning I checked my bank account and it charged me for Plan 2, over $64. I'm not ecstatic about being charged $17 more for something I won't use and didn't buy but my biggest issue is with the representative, "manager," I spoke with.

Straight Talk is the biggest joke of a company that I have ever had the pleasure of doing business with. After you have your 45 dollar 30-day unlimited talk text and web Straight Talk card, you expect 30 days of unlimited talk text and web. But after 3 gigs of high speed Internet, they throttle your connection to nothing then cut you off completely. I bought another card expecting to at least receive my 3 gigs and received nothing. So I gave it a day or 15 and called because they obviously was not going to resolve the issue. They proceed to tell how it was my fault and how I should have called in with my problem... Either way, false advertising. Rude employees that you can hardly understand call you stupid. TOTAL JOKE.

I've been having Straight Talk for four years now. They use to have awesome data service but now not enough high speed to last a month. Their call quality is great but that's about all. I've had about twenty or so Straight Talk phone and I've never owned one that was not defected. It takes days sometimes up to a week to send a picture message. Dealing with customer service is a joke. I've got to where I stopped even calling them and would just buy a new phone. I paid 229.00 for one of their phones. Thinks it would be better because they say you get what you pay for and it deleted over 500 pictures of my children - my daughter's first birthday, my son's first steps videos - off my sd card. It wasn't even on the phone itself.

Plain and simple they don't offer support and updates for their mobile devices, which makes your phone insecure and sometimes ineffective after only a few months, much less over a couple of years! I have a Straight talk galaxy S3 and the 4.3 update has been out for this phone for over a year now (I think even 4.4), yet I cannot for the life of me get this device updated past 4.1. The only reason I bought the phone was to fun a piece of hardware with it, and it requires 4.3 or higher. Thus this phone is useless to me, despite it being otherwise fully capable. The only reason it doesn't work is because of the lack of support (and a simple freaking update) from straight talk.

The phones you purchase from Straight Talk are horrible. I purchased a phone less then a year ago, an LG, and it gave me problems from the beginning. The company finally agreed to send me a new phone, but I had to send the defective phone back first. They did not even send me the correct phone back, they sent a Samsung that was even worse than my LG. This phone dropped calls, did not send text messages, froze up all the time and I had to remove the battery to restart it.

On March 2, 2015 they billed my account for my service and on March 6 they canceled my service for not paying and said I would have to pay another 45 till they figured out the issue. When I spoke to one employee and asked to speak to a supervisor they told me to call back later cause his supervisor was sleeping. After that I decided to switch carriers and wanted to keep my old number for medical reasons. They told me I had to pay 45 first and messed up the activation for 24 hrs. And final decided not to let it go thru. I finally agreed to a new number which cost me 40 cause I would have saved that for bringing my own number. I then asked them about unlocking my phone and they said I would have to pay a total of 270 equaling 6 months of 45. I final asked to a supervisor it said no and hung up on me when I tried to respond. Now they just put me on hold and forget me.

I will keep this brief. For a month, I tried to work with the service reps at Straight Talk. My verizon phone had been terminated as soon as I started the process, so I had no cell phone for 4 weeks. Instead of telling me up front that my phone was not compatible with "use your own phone", they appeared to have one solution after another in order from sending me the compatible sim card for which I waited 2 weeks. I went on vacation expecting it to be here when I returned. When it was not in my mail, I called to find out that it was never sent. It would take 10 days to receive it. That didn't work. Neither Straight Talk nor Walmart would refund my money.

This is the worst company I have ever dealt with. I'm trying to activate a phone and called 877-430-CELL (2355) to be hung up by ** because they do not speak English. Every time you call that number they hang up on you. So I call this number 800-299-7784 and get the same outcome. I asked to speak with management and they refuse to transfer me. I contacted support through their website and they told me they will not give me corporate or any managements contact information. Poor customer service.

This mobile hot spot is a waste of money... I purchased the $50 plan and it only lasted two days. We only ran 2 devices... a laptop and iPad for a couple of hours between Saturday and Sunday. My child played some kiddie games - nothing major... a couple of videos on YouTube and bam... no internet on Monday!!! Wow. What a rip off!!!

I am a college student living away from home. So I am definitely in need my phone with me. So in January, after 3 years with my old Straight Talk phone, I bought their Samsung Galaxy S3. I love the phone. But about a month after I purchased it, it stopped vibrating. I hadn't dropped it or damaged it in any way to cause it to stop. The vibrations were always on since I can't have the ringer on during lectures or tests. So I called them to see what they would do to help me. First off, I was treated like I was a moron. They spent five minutes teaching me how to turn the vibrations on. Then they tell me to set it back to factory settings. Of course that doesn't work. Finally they tell me they will replace it. How wonderful!

I just don't understand why I'm buying unlimited talk text and data when every time I use internet it does nothing but try to load unless I'm using WiFi as well. I believe this to basically be false advertising and at the end of each month my data slows way down and makes it impossible to use internet an tells me I've reached my data limit. How is that possible with unlimited everything? REALLY DISAPPOINTED.

I called today to get my daughter's new phone swapped. And I had at least three online chats...was not able to provide help. I got an email about technical problems after they ended the chat or hung up on me. Instead of help my daughter's number got deactivated and she was left with no service and lost her number. I had reactivate and buy a new PIN when she still had service time, so we lost the days we had left. Then on top of that the old number she had was lost. The system lost all of her information...say she doesn't have any service nor any records. She was forced to get a new number, which is that was automatically given by the system. I had at least four conversations with different reps, in which they all hung up in my face with no help.

As we called to transfer our service to a different phone the customer service representatives continued to ignore our questions about service, hang up and blatantly refused to give us their ID number or name. We've dealt with this behavior for 48 hours and 13 different calls.

I had called to request for a new battery to be sent. The employee that had answered the phone said that they're unable to send out a new one. The battery that was sent with the phone is a defective battery and that's what I told the employee and she said nothing can be done about it. I have been a customer with Straight Talk for 3 yrs.

My best friend used her bank card one time only to pay our other friend's cell bill. My best friend works a lot of hours and has had a lot of loss in her life in the past three years - husband dying of cancer, house fire and so on. She was not checking her bank statements like she should have. March 4-2015 she looked at her bank statement because there a problem with her funds. She noticed Straight talk has been taking 50 dollars a month for a year and a half and applying it to our other friend's phone, comes to 900.00 and change. Our friend said he thought they was taking it out of his account. He does not get a statement in the mail. She got all of the paperwork from the bank this morning. She is so sick about this. I told her to get in touch with a lawyer.

I am extremely frustrated with Straight Talk. We have 3 phones in the family, and we all recently switched to ST. Switched my daughter's phone first with no problems, then a month later switched my husband's phone, again no problems. Finally switched my phone. Let me say that my phone is exactly the same model as my husband's phone. I am a heavy cell phone user, and he is not, so I sort of tested ST service through him with great results. $30 plan text, data, everything was fine with hubby's phone. On my phone, I added the plan and immediately could not get my internet browser to work. So, I called customer service, and after an hour on the phone with a guy who barely spoke English, my browser finally opened, so I thought the problem was resolved. I closed the browser thinking everything was fine.

I got Straight Talk service in December of 2014. I transferred my number over from another carrier. Everything has been fine up until the beginning of March this year (2015). I went online only to find that my phone had been deactivated which seems impossible since I was able to make and receive calls. I have called Straight Talk over twenty times. I have been hung up on, transferred back and forth between representatives and no one has any idea what is going on. Each time I talk to someone I am given the same answer. I'm to the end of the rope with these people and I'm sick of this **. Straight talk is a ** rip off and once this issue is fixed I will no longer be dealing with these **! They have lost someone who would have been a dependable and loyal customer. Stupid **.

We had no problems for the first few months. After I dropped my phone in food and ruined it, I bought a new one and called Straight Talk to move my number to the new phone. The idiot that I talked to switched my mom’s number to my new phone!!! After multiple phone calls over 5 DAYS, totaling over 10 HOURS on the phone with them, we both had new phone numbers. I asked for credit back on my account to replace the minutes I used calling them (I didn't have unlimited at the time). Of course they said no, but I demanded to talk to someone who actually spoke English and could help me!! When I told them that I had used all my minutes calling them, the idiot laughed at me!!

I purchased a BYOP from Wal-Mart for Straight Talk on a Monday and attempted to set it up per the instructions. I decided to contact their Customer Service to ensure that I did it correctly. When I called, I got a recording and selected the proper selection. I got a representative within a few minutes and was then told I would be transferred. Fair enough. I was transferred and waited a few more minutes. A gentleman came on and informed me he was part of another company and would have to transfer me. I was then transferred yet again and waited on hold for 30 minutes. Granted, there is an option to be called back but I err on the side of caution. I never got anyone and had to hang up.

I have tried for 2 days to order phones from ** and it keeps kicking my PayPal card out the one I have used and bought over 100 phones since NOV. The last 5 as of 2-28-2015. Each time it was declined on their end but a hold of $241 was put on my balance at PayPal which thank God PayPal fixed it within minutes, unlike a friggin bank taking weeks. Straight Talk said it was on my end so I use another card which was VISA. This time from the bank and voila, same crap. Numerous emails to Straight Talks customer service and it’s like I’m emailing 10 yr olds with an IQ of 40, and BTW they good in disconnecting you too on the phone. These people won’t be in business long. It’s only a matter of time if things don't change and fast, they lucky as hell Walmart is pushing their sorry ass services.

Ok needed a phone. Went to Wal-Mart. Bought an android phone. Phone card got it going ok. It was ok for a week then all of a sudden my data (unlimited) quit working.. Facebook, email or games quit loading. That's not the worst of it. I shut my phone off to charge it and LOST ALL MY DOWNLOADS when I turned it back on. They said to reset my phone and it should be fine. Wrong. Right now all I can do is make calls. No text, internet. I'm on WiFi doing this. Why spend 45 bucks for nothing. I'm leaving ST and going to ATT or T-Mobile.

$350 phone and their service Sucks!! And they state, "That's all we can do." If you have half decent credit, stay away from this company - they are horrible!! I was lied to and told to try them, they and their services suck. Do yourself a favor and don't even look at their stuff when you are at wally world (Walmart). I did not know that they are a Walmart-only thing. That right there is a bad sign - Walmart king of the cheap junk! THE P.P.O.S is messing right now as I type this in. I DO NOT RECOMMEND THIS TO ANYONE!!

I'm trying to transfer my st phone to a bring your own phone iPhone that I purchased. I bought the activation card and SIM card at Wal-Mart as instructed and guess what, the SIM card doesn't work. After 2+ hours on the phone with a woman from the Philippines I was told a ticket was opened and she is sending me another SIM card. I'm pretty computer literate but cannot for the life of me figure out how to activate this phone on the website. I have been on hold tonight almost 2 hours already. This is totally awful customer service. I do not feel my call is "very important" to them as I've heard so many times tonight. Okay...passed the 2 hour mark.

I've been with ST for over a year now. Last month when I went online to add my service card they put it on my boyfriend's phone instead of mine. When he called to have them put the card on my phone instead, they called him a liar. Their website never gave me an option of which phone to apply the card to. I talked to them three times trying to get it resolved and of course they told me those cards are non-refundable and once put into reserve cannot be transferred to another phone, even though both phones are on the same account.

I used their service for about 2 years and authorized an automatic withdrawal for monthly renewals. I got what I paid for but their customer service is terrible. It comes from an offshore source and there were times that I had to ask for another associate because I could not understand their English. But the real problems came when I went to cancel the service. My data needs grew and I purchased a new phone and plan with Verizon. The Verizon rep indicated that they would inform Straight Talk to make the switch to them which occurred without incident. However, I kept getting bills from Straight Talk even though my service was cancelled.

I paid over 200 dollars for a new phone and called straight talk more than I should have over the issue that my phone was not working correctly as it should. I was told "call us back if it continues to happen" so I did. They are so hesitant to send you a new phone; I even purchased a warranty on the phone. They gave me such a hard time. Finally I got a ticket number and a tracking number, waited a whole week but nothing ever showed so I called back and they told me the last person gave me the security number off the back of my defective phone. So this "tracking number was not real".

Our phone speaker broke on our old phone so we bought 440G phone. We had them transfer our # & remaining days. The phone was never activated when we told to wait. They finally got it working. We could not hear the conversations on the phone even with the volume set on the highest setting. I called several times to ask where the instruction manual is for the phone. I was told I could get one at the Walmart I bought it at. I feel these instructions should come with the phone. We do not know how to use it. This phone is a hunk of junk!

My IPhone 4S fell in the kitchen sink dish water. I contacted ST re: warranty & was advised it was covered so within 72 hours I should receive a label to return phone. I either emailed or phoned every other day for almost 2 months letting them know I never received label. I spent hours trying to resolve this very simple problem yet there's NO one with the authority to professionally handle these situations & compensate the customers. Imagine being without your cell phone for that long so I purchased another phone but can't get $ back so they finally sent me a phone. WOW.

I have been purchasing Straight Talk UNLIMITED 45$ cards for a few months without problems. However in November of 2014 the card no longer provided what the company offered. 20 days into a 30 day plan my data was taken completely away. I did not use more data than available. When I contacted customer service I received no help from the 27 different reps. that I spoke to. I paid for 30 days not 20.

Bought service and unit to activate phone paid for equipment box...still no service. I can't retrieve my voicemails but 3 times in 3 months have paid and got nothing but temporary service. I have to reactivate it if I don't use the phone for a few days which requires me to sit on the phone and go through all the steps to reactivate the service. This is a terrible service and my business has suffered because of it. All is connected properly and each time the same rep says is it connected or are the lights flashing...etc. Do not buy this service it is not worth the time you lose on your business or friends calling. Go elsewhere for a phone.

I just bought a 45.00 unlimited card. The internet took too long so I called and the computer voice never did repeat my number. It said to add my service pin. I did and it said "thank you" and now someone else has my minutes. And I've called twice and there's nothing they can do they say. 50.00 to someone else!!!

I had an accident in my big truck while working for Walmart Private Fleet at a Sam's parking lot and my boss is requesting all phone records, including my text messages and voice mail as well as all calls coming into or out of my phone. I can't get anywhere with these people on the phone...they keep hanging up on me and not helping me at all. I am might lose my job over this, and these people have no idea about proper customer service. Plus, if I lose my job over this company I am going to sue them for a lot of money because of their poor or no customer service at all. I am also going to change my phone service because of their lack of proper customer service..

I purchased (2) reconditioned Samsung Galaxy S4 cell phones from the Straight Talk Online Store at a total cost of $540. After setting up the 1st phone, I discovered the phone runs on AT&T towers, which are not accessible to me in my area... Verizon towers are available. After numerous attempts to speak with a live representative, I finally stumbled upon a human rep and explained my problem. Despite my telling the rep where I purchased the phones, providing order numbers, and date of purchase, the rep did not appear to understand that I made the purchase online from the Straight Talk store, as I was repeatedly instructed to return the phones to the store where I made the purchase. Eventually we moved beyond that point, and I was told to return them to the return center they were shipped from.

I purchase a Verizon s4. Checked to make sure it was compatible with Straight Talk's byf program. It was. Talk to representative to activate the phone.. I was told to purchase a activation kit. I did paid extra for fast delivery. Receive the kit & try to activate the phone with a Straight Talk representative on phone. Now they tell me that I can't use what they told Me to order.

I don't recommend this company to my worst enemy. Wasted $70.00 on BYOP plan. I have called 10x to get phone activated. I will report to Federal Trade Commission. They don't understand English - I think they are centered in the Philippines. Nobody to talk to in the USA. Also I will file a complaint with the BBB in Florida where this company is located. I HATE HATE HATE HATE HATE HATE THIS COMPANY STRAIGHT TALK.

I ordered and received a refurbished portable wireless hotspot, but it must have defective. When I contacted them, they said they would send an email so that I could have it replaced. It was runaround because they tell me this every time I call them.

If you have one brain cell in your head, DO NOT buy a Straight Talk phone. Mine is defective and they refused to help me. The charger port is too big and 4 chargers would not work unless constantly being jiggled. I have never had such a difficult time with any cell phone I have owned. The cheaper price is not worth it.

I a few months ago I had just renewed my service a couple of days before and got a notice that I had went over my data coverage. When I called I was first told I would have to purchase an additional data plan I told them that was not going to happen because I had not even used mine yet. The guy wanted to tell me there was nothing he could do I finally I ask to speak to his supervisor and they put me through to someone who actually could reset it now. This is after I was told I was going to have to purchase another data plan by the first person.

Lost my previous phone so I did a byop with same number I had with ST and guess what? It's been a month now with constant contact with their Rep, chatting online through their page, and emails - still not able to get my phone to work. I bought everything through the rep such as the access card cause my new phone is sprint s3 no sim card and a new airtime card cause my date had ran out. Now even though with this new purchase my byop phone is still not working. Rep tell me to do this and do that, ARE they freaking going to tell me to do the same crap until I DIE or what. I'm nice, I try to have patient, I talk to each and every one of them calmly. But how long til my phone work? I just paid $46 and I feel like it's down the drain. This company is a fool. I wonder how they even survive.

The first few months with Straight Talk were amazing. I absolutely loved it. The last two months I have had ZERO high speed internet and they can't tell me why nor are they willing to try to fix the problem?!! My texts may or may not come in, and I have purchased an iPhone and a galaxy three with straight talk thinking it was just the phone having problems, neither worked well. Also I purchased a wifi hotspot (ps. They don't work), my computers speed is apparently too high to use it. How does that even make sense? Going back to a contract plan, tired of paying money for nothing but head aches. It's not worth the money you save.

I stupidly got talked into switching from Verizon after many years of great service. Yes, their prices are higher but their service in all aspects is great. Straight Talk was horrible. Worst and most untrained customer service ever - they outsource to Guam or who knows where. The people are rude, unhelpful and unintelligent about their own product. They couldn't send me the right sim card. They could have cared less that my phone never worked, or the $70 I spent on the dumb activation kit. It was horrible and I would not recommend them to anyone ever!!! Thank God I could go back to Verizon!!

Straight Talk claims to have unlimited talk, text & data. The problem is I have unlimited text and talk but no data. I've had this problem going on for a year. I have really fast data for 2 or 3 days if I'm lucky, use 2 gigs and it sends me a text saying I've used all my "high-speed data". I'm dealing with slow data for the rest of the month, can't get on any social networks. This is an ongoing problem and I'm sick of Straight Talk not taking control of this. I have called several times and they say they don't know what's wrong and they'll look into it and nothing happens. I would strongly recommend this service if they promised data all month. But with this incident I do not recommend at all.

My wife and I had Straight Talk for about a year and a half now and it takes forever to talk to someone, and when you do talk to someone you can't even understand the person! Then if something is wrong with the service like my wife 2 days after the contract renewed, her data was all used up. She called and was on the phone for 45 minutes and they keep saying that we have to wait 30 days till it renews again, or go out and buy another $45 card to put on it! So pretty much they said, '** you! We took $48 from you' and nothing they will do about it! Now we try to transfer our services to a different company and they won't release her phone number or nothing!!!! Anyone out looking to go with Straight Talk, stay away from them!!! All they will do is screw you over!!!!!

Paid twice for air time. Did not add time. Phone says no service. Straight talk will not reimburse or help to find problem.

BUYER BEWARE! What a joke. Actually, if the situation weren't so utterly infuriating, it might be funny. My nauseating experience with Straight Talk Cellular began sometime the first week of January 2015 when I made the mistake of taking over my wife's LG phone with Straight Talk as the service provider. Of course, there was all of the "normal" asinine hoops that they make you jump through but, remarkably after installing a new SIM card & working with a customer service rep for an hour or so, I was up & running with my old number.

Calls answered were not working (unable to receive calls). Calls dialed show different number than dialed and do not complete. Trying to retrieve voicemail does not work. Will never use this service and will be certain to advise others (several millions).

I purchased a byop program for straight talk at Walmart early this month. I contacted the number provided to activate my galaxy s5 I brought from T-mobile. I contacted T-mobile first to cancel service and unlock my phone. I installed the Sim card as directed and followed all instructions. I was not able to install the program as directed and again spoke with customer service at straight talk. I spent 45 minutes with a tech supervisor but still not able to receive e-mails or access internet. After numerous attempts, customer service told me they could do no more and ended the call. I still had no e-mail or consistent internet. I contacted straight talk and advised them to cancel service. I also requested a refund of my $49.00 spent on the byop I purchased. I was later contacted and told they do not refund.

The advertised "High Speed" mobile data is non-existent, and customer service did little to help rectify the problem. I purchased a BYOP Starter Kit and 3-Month Unlimited Talk and Text with 3GB Data at High Speed Service on the 20th of January 2015 from Straight Talk. My unlocked phone (Samsung GT-S7582) was said to be compatible with this service according to their website compatibility checker, and I needed a phone while on duty in the Nellis AFB area. This was a simple choice. After activating the contract I noticed I only received "Edge" mobile data speeds which is nearly unusable for anything other than mms or light data applications. I gave it some time to see if the service would improve, but it never did. I even received lower data speeds of G from time to time.

They said after you reach a limit your phone slows down. I stated it don't slow it quits. I just added a text $45 card five days ago. And nowhere in my book or on card or even told this would happen. Add another that $45 card she kept saying. I had a lg 620 phone for seven years and on web every night. Never happened till this. Was told to sell phone or throw away. Also commented that some that's smarter should try it. I'm disabled and can't make them any richer than they are. So I guess I go to Verizon. Anyone want to buy 14 straight talk phones? My grandkids and workers getting new ones.

I purchased a reconditioned phone online from Straight talk. The phone comes with a one yr. guarantee. The LG phone had a problem after about two months and I called them and they told me to send it in. I sent it in and it was replaced with a ZTE brand phone. I expected an LG in return. My wife is not happy with the ZTE. After numerous emails, calls, chats, and a return call from a supervisor, I am told that an LG was not available to replace the one that I sent in and they sent a comparable phone. That is their policy and they will not replace the ZTE with another phone. So now I have an unhappy wife with a ZTE phone. She like the LG.

I have had no trouble with Straight Talk in the past until now. In the last 3 days I have tried to re-activate my phone on a new credit card, they have taken the information and charged my bank. They will not activate my phone, and each time I have tried to resolve this with them they have hung up on me twenty minutes into the conversation. Once or twice a dropped call would be understandable, but six times is intentional. I will never recommend this company to anyone again, and am reporting the charges on my bank account as fraudulent, because that's what they are.

The way Straight Talk makes it sound is unlimited unlimited unlimited. Well guess what I was limited. Slowed my megabytes down. I am very angry and dissatisfied. I would like the last 6 months I have paid to be refunded.

Half of these bad reviews are user error. Someone said they were told Straight Talk would work on their android phone and they bought a refill card to try it out and it didn't work. You have to buy an activation kit which will switch the phone from your old carrier to Straight Talk. And on the website there's a link to see if your phone will work with Straight Talk. Someone else was complained that their phone was super slow. Straight Talk does not make your phone. If your phone is slow, it's probably a cheap phone or it's full of apps that are always running, or you have a virus.

I have had my phone number for many years. I started with Sprint, left on two occasions and came back between leaving Sprint without any issues at all. I have since switched to Straight Talk and it has been a pain. It seems that no other carrier is able to port my number. ST says that my MEID is my account number but the other carriers including Sprint say that it is not. I am trying to keep my number. If I cannot get it figured out in one more month, I'm going to have to lose my number. I refuse to give them my business anymore. More especially with this issue. My main reason prior to finding out this difficulty was that it is slow. I had no issues with the phone but the Internet is very slow. I have an i4 phone without a SIM card. If anyone has any idea of how I can save my number, your help will be greatly appreciated.

Didn't work. Was told I had cycled off the month for a new one - get a new card. $90 worth of airtime, unit claims full signal, wait days for a single page to load... no good. Mad at this crap. I had called - got no good answer. Call manufacturer not service provider. No, call service, not manufacturer. No, call service. No, call... Wasted four plus hours on phone and two weeks of my life. Looking for the recall notice or lawsuit number.

Hi my name is Randy **. Well, I bought a Straight Talk phone. I used it for a couple of months, then the phone stopped working. I called and tried to get the phone fixed and it could not be fixed, so I was asked to send my phone in. I was sent a FedEx envelope and I sent it in - that was 3 months ago. Now, I was told that I would receive a new phone to replace the old one. I have called time and time again with no results. I am out my phone plus the money that I paid for the time I bought and put on it. Now my father has died and I had to move in with my mother as she would not stay in the house by herself. I called to change my address with them and they told me they cannot find any record of the transaction.

I bought a $30.00 refill card, got home and tried to refill my phone. "The plan is not for this phone" - so I'm out $30.00 dollars. NOWHERE on the refill card does it say it can't be used and NOWHERE on the info at the store either. I go online, it tells you it CANNOT be used. So be careful, don't get ripped off like I did. To me, that's FALSE ADVERTISEMENT. All they have to do put on the card "for model ##### phones" and I would not have bought that card. Ok, transfer my 30 dollars to the 45 dollar plan and I will the extra - NOPE! I am just out the 30 dollars and had to buy the 45 dollar plan. What a RIP-OFF. The lady at Walmart said "go online and make a complaint, there is nothing we can do." So here I am.

So first off the last two couple of months my data hasn't been working at all. It's so slow that I can't even go through email. But yesterday I called straight talk customer service to pay my monthly 45 over the phone, and they kept telling me that my card was declining and I couldn't use it. Which I knew that I had more than enough to pay the 45. So after they tried and tried to get my card to work, I finally told them to just forget it I will go buy a card from Walmart. We hang up and I proceed to call my bank to make sure that wasn't anything actually wrong with my account.

From the very beginning, everyone I was talking to said my phone started fading in and out. It got so bad that I couldn't even talk to more than half the people. I called Straight Talk customer service. They made a test call that lasted a total of 15 seconds and said my phone was fine. I called 4 or 5 times, trying to find someone who would honor the warranty and let me send the phone in to be repaired or replaced. They did the same 15 second test and told me my phone was fine. I asked for a supervisor, was put on hold for 10 minutes, when the supervisor came to the phone, she told me to hold, I could hear her working in the background, I held for 20 minutes and the line went dead. In total, I was hang up on twice and told the phone was fine every time. The customer service people I talked to were untrained and had to read their manual for even the most basic questions.

Let me start by saying I wish this was the first place I went before starting service with Straight Talk. I started on that bring your own phones plan. After about a month my phone started acting up, so I called then got hung up on 3 times. So I went to Walmart and the woman there was able to get a completed call in, and the tech had her restart the phone and do a number of other things before having her wipe my phone. I had applied another card before going to Walmart, thinking it might be that. But it wasn't and the tech made it so my phone doesn't do anything now, so I had an active sim without a phone. Been over a month now but I scored a timing belt job and was able to replace my phone. My goal was to be able to talk to my wife in Japan. I paid out 60 for the phone and another 60 on the unlimited international card. But it’s really a limited international card. Japan isn't on that card go figure.

I posted previously about having problems getting back money my son paid for a sim card that did not work with my his phone. After numerous phone calls, disconnects, different answers every time I called, and trying to understand what the reps were saying, I FINALLY got a woman on the phone who at first said we couldn't have a refund.

** straight talk. My phone goes out and is saying no service. I added my minutes on the correct day and it still says the same thing. I call, they give me somebody that can’t speak English, the person hung up on me. My phone is not fixed and i want to sue for my money back. They’re full of **. They don't even have store fronts so we can get help. I’m a single mom and my cell phone is my only phone. I live on my own. This mess is pissing me off. That’s $50 that could've went to my baby if i would've known they were gonna do this!

I HAVE BEEN WITHOUT MY PHONE FOR OVER 30 DAYS BECAUSE THEY CHANGED THE TOWERS THEY WERE USING! I bought a Samsung in July last year and they sent me a reconditioned phone that would not work either. They will not do anything for you until they receive the other phone. Terrible customer service. After dealing with several people and even getting in touch with the corporate office. NOTHING.

I had to contact Straight Talk because my original cell phone stopped working. I had to order a new cell phone. I am on auto-pay to make my payment. My payment for the month of January came out as expected. But I was without a phone for a week, when I contacted Straight Talk for a credit to my account because I paid for 30 days of service but only received 23 days of service. Every customer service representative I spoke with either did not understand what I was trying to explain to them and the phone call last for over an hour with no resolution at the end. To this day I still have not been credited for the days that I did not have service for.

My husband and I decided to try Straight Talk. We live 5 miles from town. We bought 2 ST phones and the $45 cards to go with them. As soon as we added the cards to the phones, we realized we didn't have any signal in our home. We had to take the phones back to Walmart the next day. Straight talk has refused over and over to refund the $90 we wasted on the cards we can't use. I will NEVER recommend this company. I don't know what to do. They can't even speak English when you call. We can't afford to throw away that kind of money on nothing.

I have been a customer of straight talk for about three years now. It was a good deal at first but started going to crap. I pay $45.00 a month for unlimited talk, text, and data. I just loaded $45.00 on my phone and it is so slow I can't even go through my email watch a video!! This isn't right or fair. I work hard for my money. They should stand by what they say. Just give me what I pay for- I deserve that!!

So I have a phone from AT&T when I activated the card and phone. First I didn't want my number changed and it changed it. Now my phone is slow at receiving and sending text. It also downloads apps and uninstalls them very slow. I also have unlimited data but my data doesn't work. This company is ** and I suggest you're all better off at saving your money and going to Verizon or something.

Don't get taken like I did. A Wal-Mart sales person told me that the $30.00 plan could be used on my Android Phone. Well, I bought a $30.00 refill card, got home and tried to refill my phone. NO WAY, that plan IS NOT FOR ANDROID PHONES. So I'm out $30.00 dollars. NOWHERE on the refill card does it say it can't be used. And NOWHERE on the info. at the store either. If you go online, it tells you it CANNOT be used. So be careful, don't get ripped off like I did. To me, that FALSE ADVERTISEMENT.

It's been 2 months, 20+ hours on the phone, endless emails and still they have not fixed my account. I got an iPhone 5 2 months ago and got a new SIM card from them - and thus the nightmare begins. Finally got a working SIM card but account still shows incorrect info. Can't get a supv. to call, can't get help, etc. STUCK! HATE THEIR CUSTOMER CARE! DON'T BUY!!!

I spent 2 hours on the phone with them trying to get my phone working. I went through 3 different reps asking the same questions and then they finally say we will send you a box to send the phone back and then we will send you a new phone. I am beyond angry. The first rep should have been able to help me. If not the first one then the second. I should not have to be on the phone for 2 hours going through 3 reps which the 3rd even had to call the 4th. Then when I ask for a supervisor I get disconnected. I call again and again and again and disconnected again and again and again.

Straight Talk absolutely SUCKS! I would not recommend this phone company to ANYONE! Customer service is literally TERRIBLE! I've spent 2 hours trying to get my phone number transferred over to a new phone and I still haven't gotten ANYWHERE. Worst phone company EVER. If I could afford Verizon, I'd go there in a heartbeat.

So I was a loyal customer of AT&T GoPhone plan since 2011 and thought it was time for a change. So I went to my local Walmart and purchased the BYOP plan for Straight Talk Wireless. Got home, read the instructions, made sure my phone was compatible and proceeded to activate my phone. Trying to size my SIM card for my phone Samsung Galaxy S4 and eventually find the compatible one. Called the representative to further assist me but that is where I became angry. Because first off, he wanted to tell me my phone wasn't compatible for this plan when I made sure I checked before I went on to activate my phone. So giving me the runaround that it was my SIM card and then my phone I've been without my phone for 3 days.

I bought a Straight Talk phone that cost me $107.00 and a $45.00 card for the phone, I got home and called to activate and they said there was a defect in the phone. They gave me numbers and told me to mail them the phone and all the stuff that came with it and they would mail me a new one within 2 weeks. Well that's been 2 months ago and over 3 hours on the phone. I am out over $150.00 and am very angry. Nobody will help you when you call. They all play stupid, so I would advise anyone considering this Straight Talk to think twice before purchasing, I will do whatever it takes to not give up on getting my money back..... I spoke the last time with Abigel ** and she played so dumb, I ask to speak with her supervisor and all she done for 30 minutes was tell me "hold, my supervisor is busy." I told her with service like that give, I bet the supervisor stays busy...... So my advice is stay away from this sorry company....

This is the second time in 2 and half weeks I have had to send in my phone for a replacement. My first one was sent in and when I received the replacement phone, it was nothing but a black screen. Now they are jumping me back and forth with people who do not know English as their first language. All I get is lies. They told me that they sent and escalation ticket to see if I could receive my phone before sending the second replacement in less than 2 weeks. Asked me to allow the escalations department 24-48 hours to give an answer.

A representative helped me in refilling my minutes. She put the wrong number in and they will not make it right. Basically I was told I would have to eat it.

My friend gave me one of these straight talk phones and I bought a $30.00 phone card. I called to activate it and they said that the SIM card was bad and sent me a new one. I called again once. I got the card and it didn't work either! So they sent out yet another SIM card and then wouldn't let me use the $30.00 card. I called twice and both times I asked for a supervisor and they hung up on me. So I'm out money and no phone. So yeah I'm a bit beyond upset.

I advise anyone Not To ever suspend your service due to a misplaced phone... It takes 72 hrs. Even if you buy a new phone you are put on a 72 hr hold before you can reactivate your service... Can someone please tell me why? What if you have Emergencies? I want him to switch phone companies ASAP... THIS IS SO FREAKING RIDICULOUS...

Phone keypad not working and download problems. After repeated attempts to work with support and service via email and with a borrowed phone I finally got the phone to call out. It was then stolen and straight talk allowed the thief to change the phone number email and password. This all happened after I contacted them.

Straight talk SUCKS! Not only did they try to pull the wool over our eyes offering "unlimited" when unlimited was really limited, but they are also offering free "over night shipping". I placed my order last night after 9 p.m. eastern so I expected not to receive it today because I know the order has to be processed so I expected (like with any other reputable company) that my order would be processed today & shipping tracking would be emailed to me today & I would receive my order tomorrow (on Wednesday). Boy was I wrong!

BAD BAD BAD BAD... when with ST over a year ago, so so getting the number ported over and activate to a ST phone. This past x-mas went to another ST phone and that's when the fun started. Turned off old phone with in minutes. Took over a week to activate the new phone after hours and many calls only to be hung up on more than once. Then finally after getting the phone activated they could not the phone number to add minutes. No the phone is off and they lost my phone number and my sim card is no longer any good. So we wait for up to a week for a new sim card all to do this again.

I had a Straight Talk account and two days before my account was to end. I upgraded my account to a new phone. They state that you can keep your old number. I went from a $30.00 plan to a $45.00 plan within mind that I could keep my old Straight Talk number. They state they would send my new plan on a over night delivery. This was at 4 pm on Friday and I would of had 2 days left on my old plan. The sim card and new minutes I got on late afternoon on Monday. I go to straight talk page and follow directions to add my new sim card and minutes. I got that done. Then went to add my old straight talk number to my new phone that I bought the sim card from straight talk. It would not allow me to keep my old phone number. I call straight talk support, told them of the problem of not being able to keep my old straight talk number to my new straight talk account.

Actually this company has a very bad customer service. First I moved from Simple mobile to this company and they moved my number (**). It was good for the first month, but the second month they deactivate my number. I called many times but every time they move me from one to another and they did nothing.The next time one of them told me to bring another SIM so they will activate my old number but nothing, another one told me to buy refill card so my number will be activate. I paid about 116 extra dollars ant fuel and my business affected and till now no activation. I need anyone but never.

I have been a Straight Talk customer since February 2014. I had ported my number from AT&T to Straight Talk to save some cash. On January 24, 2015 my phone was working. I called several people and texted quite a bit like I always did. On the evening of January 24, 2015 my phone displayed a message unregistered SIM. I powered the device off/on several times with no success and finally got online and started an online chat with a rep.

I have been a straight talk customer for 0 years. I have seen ST go from helpful customer service to non english speaking, non caring home answerer. Now since jan. I have received a text message that my allotted high speed data has ended and my speed will be reduced. Who are they kidding, they have same service I have received for 9 years after 15 days they slow up you data speed. What depth will these lying, money grubbing, pitiful excuses for humans. They continue to scale back services until there is little left of a once good idea. They need to stop cheating the customers. Now for 15 days you get normal data service next 15 is slow pathetic data. ST is trying to get rid of their customers.

I wanted a better phone than what Straight talk offered... so when I saw the BYOP kit at walmart, I thought this will be a great way to get a upgrade on my phone and still use their service which I had had for 2 years... with the exception of tons of dropped calls which I had gotten used to (you get what you pay for mentality), it had been ok service.

The service itself is horrible and to top it off they have terrible customer service. I would not recommend Straight Talk to anyone.

My wife and I have been with straight talk for three years and have had a lot of trouble with their service. The most recent encounter was this past week when I put minutes on her phone with our debit card only to have found out that her phone was deactive too long and the $50.00 that straight talk took from my account went to my wife's phone number but it is now the number of someone else's phone. When we talked to straight talk about it they told us that it is not refundable and there is nothing they can or will do about it. That is a bunch of crap. It is a form of stealing and it should never ever be left alone. I have ms and scoliosis, every dime I make could be my last. We have three babies all under three years old. Life isn't easy and they don't care who they rip off but let us do that and we would be in jail. It’s time to stand up and fight those companies. How can I get my money back, please help with any info.

I have had straight talk for awhile and I love the service. I have a galaxy 3 but I just purchased the iphone 5 and was told I wouldn't need a sim card 3 times after 2 trips to walmart trying to figure out why it wouldn't work. But according to straight talk it has to have one and I kept telling them no this is a verizon one it doesn't and the tech at walmart told them the same thing but I was hung up on by a so called higher up tech. And then when I called back they refused to transfer me back. Horrible so now here I am, just bought a 600 dollar phone that I can't use until I receive the card. Yet they couldn't explain why if it required one, why it didn't come with the phone. They treat you like you are stupid since I had to tell them 6 time that there was no sim card-- the slot was empty. I am very angry if it required one, the stupid damn phone should have come with one.

I ordered an activation kit online to activate an existing phone and keep my number from Sprint. I waited 7 days for delivery and 2 days after fighting with them to get my phone activated (and cancelling my sprint service) I was told they do not service the area I live in. Now, I must pay shipping to have phone returned and wait a month before my credit card is credited with $45 of the $50 dollars I spent (plus shipping). I would not recommend this can & string outfit to anyone.

We bought a $60 bring-your-own phone plan. It worked for about 3 days, then we couldn't text or call, receive or make calls or texts. We spent the next 3 weeks making calls on a daily basis to get this problem resolved. Then after daily hang ups from straight talk, transfers to 2 different companies to get this resolved we decided to ask for a refund and suddenly they didn't have ANY info on the # we were given 2 different times, and said we needed to have the original sim card THAT A REPRESENTATIVE TOLD US TO TOSS. They REFUSED to give us a refund OR CREDIT if we bought 1 of their phones. I now understand why Straight Talk doesn't have any retail and customer service centers.

Signed up for auto refill on phone @ $42.50 each month. Charged $45 each month. Many calls to customer NO service useless.

28 Jan 15, 4:16 pm. Said I exceeded data usage, minutes before news announced FTC settlement for fraud on unlimited data contracts.

I went with this company thinking I would save some money on my cell phone bill. The phone would not have cell phone service in areas on their website that indicated I should get service. Also, I would miss or get delayed text message. The customer service reps are horrible. I would experience long wait times, transferred to various departments, and had a hard time understanding them in English.

I attempted to transfer to a Straight Talk sim card with my own telephone and using my old phone number following the online process which was easy enough to follow, except it didn't work. It failed to connect properly and then I spent about 5 hours on the phone with a myriad of customer service representatives. I was finally told that my sim card did not transfer my number correctly and that I would have to wait 3 days for a new sim card to arrive (and be without a phone for those 3 days while waiting for the new sim card to arrive). I asked for the card to be overnighted but it was not acknowledged, the problem was I was leaving the city for 2 weeks so this meant I would be without a phone for 2 weeks. Not ideal.

I bought the straight talk hot spot that works off the Verizon network (zte z288L) after extensive review as well as verifying everything with their customer service rep via telephone. After setting it up I found that I could not check my usage except by calling a rep. Neither the device nor the website showed usage although they advertise that both did. In other words you either run out of data, subscribe to auto refill and keep paying and paying, or repeatedly call them and stay on hold waiting for them to retrieve the info.

Every month coming same happening in my Straight Talk phone. Every month, middle of the month, I can't call to international. Every month I pay correct time. I don't know why every time repeat this ** things. If continue again this problem I will change my Straight Talk phone. I move another company.

My experience with Straight Talk has been great. After buying my phone (Samsung Ace) I went to their website and found it very easy to keep my number (from Verizon) and sign up for auto pay for the $45 unlimited plan.

I've had two accounts at Straight Talk for over four years and for the most part haven't had many problems until Oct of 2014. At that time I began using my phone to watch movies on Netflix while waiting for my daughter to get off of work. After a few weeks I hit my 'maximum 3G usage' and my data speed was cut to some super slow speed that wouldn't even allow me to use my Netflix for the rest of the month. The next month I renewed my service expecting my data speeds to return to normal 'high speed'. I still couldn't get access to my Netflix at all that month or the following even after several phone calls.

Had the phone for a year. Have had so many problems that I have unfortunately had to call. Have been hung up on, and they are rude. My phone has pop up windows that tell me phone storage low. I have 3 apps. As soon as my monthly payment expires I am switching. If I didn't need a phone it would be thrown up against the wall. Do not waste your money.

Customer service is horrible. You can't understand anyone who is from another country when you live in the United States. It's annoying. Their BYOP Activation Kit & Online Guide is crap too. I would NOT expect anyone AT ALL to deal with their B.S.

This is ridiculous. $45 and for what? It takes 20 minutes to load 5 minutes of a YouTube video!! AT&T offers $30 unlimited with no lag. Everyone would be better off with them. I used to like Straight Talk but lately it's gone to hell. Respectfully said.

Phone was sent with a new number. I tried to change the number to my old number and was told I needed a new sim card which was not sent! Cannot understand that. I found the blog as the chat and calling number are unusable: I cannot understand and they are not getting it. From the blog they respond quickly but still do not understand. I am in a quandary and stuck with a phone I can hardly use when I paid for a better phone which has been deactivated.

I'm so pissed! I need to reactivate my phone, and they're telling me at 2am, it's too busy to activate? What the ** .

I've had Straight Talk unlimited plan for about 6 months. I've gotten a text the last 3 months telling me I've reached my high speed data limit so now I'm dropped to dinosaur mode. The first time happened 2 weeks into renewal. Second time it only took 4 days. This last time 2 days. What the hell does unlimited mean when Straight Talk acts like it's my fault this happened and they don't know what I'm talking about? Plus every time I've gone onto Internet I'm told to check my connection because my dinosaur mode isn't connecting. I've discontinued my auto renewal... Be warned. Straight Talk stay out of my account. I'm moving on.

For the past 2 months I received a message stating my service would be automatically renewed and a few days later received a message stating my payment was declined. There is no doubt this is a problem with Straight Talk's system. Yesterday, I was told if the auto refill did not work to call back with my reference number and my problem would be escalated. Instead, when I called to find the auto refill would not process I was transferred to a higher level. I was told by "Birk" that my service was renewed using the auto refill but instead my account has not changed so she lied to get me off the phone.

I bought the phone, have had for four months now. It is the Moto E straight talk talk phone. It works great. No problems. The past two phones I have gotten, have not lasted longer than two to three months. The Straight talk service is also very good. It runs further out in the country than Boost Mobile. But that is just my opinion. I love straight talk and unless they come up with something better and cheaper, that is where I and most of my friends and family are staying!

Purchased a Straight Talk BYOP kit January 2nd, 2015. Following directions in the kit to activate a phone, I attempted to turn my phone on. The Walmart employee verified compatibility between my phone and the ST package. My phone would not turn on. I contacted Straight Talk customer service and they said the SIM cards were not compatible but that they would send the proper SIM card free of charge. After explaining what SIM card was in my phone (full size dual SIM) along with identification numbers from my SIM card, they sent the wrong size card (Nano)... TWICE! After repeated calls and literally hours on the phone with their representatives, I finally received the proper sized SIM card. Upon trying to activate the phone with the new SIM card however, they proceeded to try and tell me that it was not one of their SIM cards!!! Finally after a few more hours on the phone my phone has been activated... just 18 days later.

I have been using Straight Talk Wireless for a while, and the service itself has been pretty good. However, anytime I've had some sort of question where I felt customer service needed to be contacted it has been the worst experience and they were NEVER able to assist. I've always had to resort to doing my own research to resolve my problem.

I had been a Straight Talk user for about a year and when my minutes were up I had decided to purchase a 6 month unlimited phone card for $277 after tax. Before I had only bought the 1 month card. After attempting to activate it though, the website said the card had already been used and after multiple attempts I gave Straight a call and explained the entire situation. After being on the phone for an hour and a half they literally said that they had other customers to take care of and I was pretty much screwed. I've never heard of a company with such horrible customer service. Ever since I have sold the Straight Talk phone and will NEVER use Straight Talk again. They don't care about anything except the money in your pocket and doesn't do anything to help. ** Straight Talk for good. I would rather pay the extra amount of money and get real phone service than the botched service I received from them.

My husband had Straight Talk service for 3 months. This month we decided not to renew. He cancelled the auto renew and guess what? THEY CHARGED IT ANYWAY. And they state they have no way to reverse/refund the charges. Well, I've already called my bank and I'm fighting it BUT I absolutely caution anyone - DO NOT do auto renew with these jerks! I'm done. Net10 here I come (had before and had no issues).

I have had a Straight Talk phone for over 2 years and I still cannot keep an accurate conversation. The phone shuts off. I have tried many options. Nothing works! I am so tired of these problems!!!!! Also the phone shuts off, not sure if it is Straight Talk or the phone, paid 150.00 for the phone! Thought it was me, bought new battery but nothing works.

My experience is the same as everyone's, BAD. I could NOT port my number out and they have terrible customer service. I get that it's a discounted service and should not expect much by the way of customer service, but this NOT being able to port out is scam - NEVER AGAIN will I use them. I paid close to $700 for the iPhone 5 at Walmart. They use proprietary software/hardware and hold you hostage. In addition, they promised 4G and I found out it had one tower that it "used" for 4G and I NEVER once saw it in 4G, it was always in 3G. Goodbye forever, lame talk.

I just switched over to Straight Talk from T-Mobile several days ago. I was able to transfer my phone number and use my phone to call, etc. almost immediately, which was impressive. What I was curious about was that my carrier name in the top left corner said HOME instead of TFW, which after looking online, I found that it is the a common thing that happens with iPhones (mine being an iPhone 5c) at first. Just to be sure I called Straight Talk and they assured me that my data will work with their towers in 24 hours from time of activation, so I waited even longer than it should have taken just to be on the safe side.

I logged into my account on straight talk.com. I was attempting to add minutes to my son's phone using his IMEI number. I completed the transaction and the next day when he tried to use his phone there was no time left in his account. I checked the time left on my phone and it had been reset to the day before indicating that the credit that I put towards his account had been added to my phone. When I contacted customer service they told me that they could not credit his phone with the money that I put towards his account because it had already been credited to my account. This would not have been a big deal except for the fact that I had just renewed my phone time three days before. I had to contact my bank and dispute the charges for the transaction so that I didn't get ripped off. For anyone facing the same dilemma I suggest doing the same thing. The bank has a lot more financial muscle than you do in most cases and will be able to dispute the charges with straight talk more effectively. I will be going back to AT&T starting next month.

I purchased a Iphone 6 (international calling). So far it has taken 20 phone calls to get my service working and approximately 6 calls they hung up on me. My husband can't believe what we have gone through just to get this service. Rude customer service reps. Fake names....(i.e. Lady and/or Man as their name). They sent the wrong sim card at $16.00. Had to cut the micro card to fit phone. I have been advised if this did not work to call customer service and they would send me the micro card. Called and they would not send out the micro card. Still can't send out international texts but can receive them. I am going to check out Virgin Mobile because of the lack of concern for customer service. Class action lawsuit may be needed against this company. Thank you.

My daughter bought a new phone to upgrade from her old phone. We transferred her number and had no issue. A week later we decided that my son could have her old phone and wanted to get it activated with a new number. When we completed this transaction we could not get the old phone to activate or acquire a new number. The online account showed that the transaction was complete and that the old phone needed to be activated.

My family switched over from Verizon Wireless to Straight talk for Christmas. We had 5 people on a basic phone plan with Verizon and it had been costing us close to 200 per month for the 5 of us with basic phone, with my husband's work discount. My daughter gave us a straight talk iphone 5 and so we thought we would give straight talk a try. This meant switching everyone to straight talk. 3 of us got smartphones. My son and I got the only basic phones that straight talk was offering that were not flip phones. Neither of us wanted to pay the extra for smart phone service and neither of us like flip phones. We were grateful that Straight Talk only charges 30 for basic service. We both have the Samsung r375c. The phone is miserable. The buttons are too small. It is very difficult to navigate. Yet the only other phones offered for Verizon towers are flip phones??? So I ordered an old straight talk basic phone off of ebay which brings me to another problem!!! Used phones are often sealed to previous accounts and will not activate. See my next post! Also my son's phone does not appear to be working where he lives even though it is supposed to according to straight talk.

I purchased a Samsung Galaxy S3 phone. After 6 months, it stopped charging. I read reviews and noticed this was a common problem with the Galaxy S3 phone, so I purchased another charger and it worked. But it was always slow to charge, as well as the issues. So I switched to the iPhone 6. I attempted to use the trade-in that Straight Talk offers and they only offered me 0.25 cents for my phone, which was only 6 months old. I called to see if I could get it unlocked so that I can possibly get more money for it elsewhere, as it is in excellent physical condition. The guy on the phone told me I had to have service for 1 year to get it unlocked. I informed him that that phone was not charging properly and I changed to the iPhone 6, but remained with Straight Talk. He said I still had to have the 1 year service with the phone before they would unlock it. I attempted to explain to him that the phone wasn't working properly, and I got the iPhone 6, and he hung up the phone.

Have been with Straight Talk a few years now. Bought a new replacement phone, SIM card, and a $45 30-day service card. Called multiple times to get the service switched over. It took 2 days to straighten this out and get the phone turned on THEN after the phone was on, 1 day they shut off the service... NICE.... And when I called, they informed me that I had already used the 30-day 45-dollar card. (Yes I did, to activate this phone 2 days ago!) After getting that straightened out, and getting my phone turned back on, I re-enrolled in EZPay again because apparently, when you switch phones, they charge you to re-enroll. WHAT????

Refilled my Service around Dec 19th. The "Unlimited plan." Since then I have gotten the Straight Talk Msg: "Your allotted high speed data limit has been reached. Your data speed will be reduced for the remainder of your plan's 30 day cycle.Thank You." A total of 3 times. First time on Dec 24 (750 MB ish) and they tried to say I went through all my data for the month (In under a week). Then I got the message on Jan 6 (1.2 GB ish) Both times I had to call and spend hours on the phone with several reps for them to reset it and get it to work again (The rep I talked to said it was a KNOWN issue and fixed it case #**).

So I got my new Samsung galaxy s4 September 2014. My phone broke and wouldn't charge November 21 of 2014 so I called they said they would send a box. I had to call every week till December 13 of 2014 of finally receiving a box. Sent my phone off same day. They received it on the 17th three days later so I called on 19th and asked if my phone was sent off. She said no they didn't yet and would that up coming Monday. So a week later still didn't have my phone, a week turned into a month and now almost two months. I spoke to managers and more nobody and done nothing. So here I am still waiting and got told yesterday they're sending it this week but if I don't receive it. I'm suing and getting back my $700 and filing a complaint for their lies and waste of time I'm going to also go to somewhere else and get a phone and they can have my service and have a better business.

I Fed-Ex my phone to Straight talk for repair. They received it and sent me a Samsung Centura in its place, approximately $38. I called several times and they hung up on me 5 or more times. I gave them the serial numbers for the Samsung Galaxy Slll and they won't send me my new or repaired phone. HELP!!!

My droid fell and the screen broke and I went to Walmart to see if customer service could print out a receipt for me to send my phone in to have replaced. I gave the lady a number to me to pick it up. They never called to at least let me know they couldn't find it. So I called the 800 number. They gave me the runaround and had me try all kinds of things that weren't even related to what's going on on my phone. I can't see nothing on my broken screen. My setting don't work and when using the volume the phone shuts off. So why did I pay for a warranty when they try to fix it over the phone and not be told to save receipt for the warranty? Or are they trying to give me the runaround tell the warranty date runs out so I get new one? I so need help!!!!

I purchased a new Android phone that had issues and called to verify the return process. It was explained that I needed to return my phone before receiving a replacement...no real problem; I understood their reasoning. My next concern was how long would it take to get a replacement and that was explained that I would receive a package to return the phone and upon receipt of the phone, I would be overnighted a replacement. They signed for my phone on the 9th of January (Friday). Reasonably I expect a phone no later than 13 January (Tuesday) allowing for the weekend and a day.

My mom recently switched to Straight Talk. She made a one-time payment--she told me she would reup as needed. Then, her service ran out. She asked me to reup for her the day that it ran out. Note: Straight Talk didn't even send her a reminder that her service was running out. I called Straight Talk since reuping online didn't work, I kept getting error codes with no explanation. When I called, I was transferred several times by reps who barely spoke English, sometimes I could barely understand what they were trying to say. All they told me was that this was not considered a Straight Talk phone number. They couldn't explain what the problem was, until transferring me to a third rep. He said that they gave away my mom's phone number to someone else and they couldn't retrieve it.

Long story short: my nice phone broke. Transferred my number to a burner phone in order to send mine off to get fixed. Burner phone 1 didn't work well. Ordered a new one from S.T. Received phone, spent 3 HOURS on the phone (getting hung up on, transferred to "supervisors", etc.) doing the SAME procedures over and over to try and activate my phone, all to no avail. Was promised by the last tech rep, a girl, that she had placed in my account a "note" (which is a JOKE, as NO s.t. rep can locate ANY info WHATsoever, and NO notes even EXIST in their "system") that when I called in to activate the new phone they would send that another 30 days would be added to my account per that "note."

I ordered a sim with the $45 plan on January 2nd and the order didn't go out until the 3rd which is understandable because I ordered after two that day and due to the holidays and large shipments they pushed it back. FedEx is what it's coming through and I've yet to get my package. I have contacted FedEx 6 times and straight talk I can't seem to get in touch with. I feel like I should be reimbursed with all my money and still get my package. I've been without a phone for days and my package is now two days late. Am I calling the wrong number? This is unfair to me!

Let's see...it's been nine days and three sim cards since I first attempted porting my number from AT&T to ST for my iphone 5. After being lied to countless times, hung up on, put on hold, told my address is not valid, (after receiving a sim card at that very address the day before!), and being told that the new sim card I was sent was keyed to a different ticket number, I'm heading over to Verizon. I do not believe I will ever get this phone number to work and I have a feeling I'm not going to be able to port it out to Verizon very easily either. I hope someone launches a class action lawsuit against Walmart and Straight Talk. What a rip-off.

My phone stopped being able to send or receive any calls or texts. When I called straight talk they told me to take out the battery and when that didn't work they put me on hold and after about a minute they hung up on me. By far the worst customer service I have ever dealt with. Needless to say I'm done with straight talk and will be switching to someone else after this experience.

My boyfriend had talked me into switching our lines over to Straight Talk. I was the one of the BYOP and I had brought in a iPhone 5. I called straight talk on a Sunday and the man had informed me that I would be receiving my sim card so I can use it on Straight Talk. I waited two weeks and then I have yet to receive the card. I call Straight Talk, the woman had yet to tell me she had nothing for me on file even when I provided the order number and everything. I once waited two more weeks! So this is the second months I've had it. I run off Verizon towers which I have excellent service. My service and data sucked. Would never load anything!

I had purchased a Samsung Galaxy 3 phone from Sanford, North Carolina Walmart less than 8 months ago and used Verizon towers. I was happy the first 7 months and all of a sudden nobody could hear me when talking - I called the toll free phone number - I pushed number 1 or 2 seemed like for 5 min before a rep from the Philippines took my call - said I would need to send phone back and she would send an email with an address to ship it back for a free replacement. I NEVER GOT AN EMAIL. Then 4 days later I received a call from FEDEX saying they had a package for me but no physical address.

I purchased a straight talk telephone. It was a LG phone. My major complaint was that the phone would only hold about 12 names and phone numbers at any given time. Error message often would pop up that space was low. I had no downloads on the phone except Facebook. Went into Walmart several times. They told me "you have plenty space, we don't understand, why you can't enter more numbers." Same result when I called straight talk. This was very frustrating.

I called on Jan 3rd to pay my phone bill that is due... with an ACTIVE account that I have the money to pay for my service. Those IDIOTS at Straight Talk text me saying my payment didn't go through... ARE THEY NUTS!!! I have money to pay for my bill. Now they deactivated my phone in which I will be calling them at 8 am to give them an earful and ask what their problem is. I need my phone for work purposes. I'm done with these jerks.

My service started to get slow after only having it for a week and a half. So my boyfriend called customer service to see why. Their response, "Nothing we can do, goodbye." So he called them back and had a few choice words for them. 10 minutes later they locked my sim card after I paid $65 for. I called them and they sent me a new sim card and of course it was the wrong size. After this experience I'm calling the better business bureau.

So I bought a straight talk iPhone from a girl in feb 2014 that already had a months service on it. So in march I had to add more time and so forth until I got to January 2015. I was broke from spending money on my kids for Christmas so my parents surprised me with an early birthday present and bought me a $45 dollar reload card. I called the automated system and reloaded my phone. Well my phone would never work and kept saying 'no Service' so I called them. After three days and countless hours on the phone they finally inform me that my money went to someone else's phone. No refund, no credit. Nothing they can do bull crap. DO NOT USE STRAIGHT TALK SERVICES. After reading the many reviews it seems this is a scam. It's happening to a lot of ppl.

I bought a Straight Talk phone back in October. I started with the Moto E which was an ok phone. I then brought my Verizon S4 over to them. They sent me a nano sims which was the wrong one, but it worked - just had to tape it in. I then called them and got right through and they sent me out the right size sims card but would not activate. So I called again. This time I was on hold for about 15 minutes, then was told that the phone was activated through them but had a problem activating through the carrier tower. I was without my phone for 7 days but they fixed the problem and even gave me back the 7 days that I was out. It’s a 50/50 gamble I guess, but I can tell you from past experiences with all the major carriers that Straight Talk is by far the best service provider but as for their customer service that part sucks.

When changing from StraightTalk to my new husband's phone service, I was told we would need the account # and PIN if we wanted to keep my old number. The Rep (for my new service) warned that StraightTalk would say they did not have these numbers but that they do and it is incredibly hard to make them give up the info. The StraightTalk Rep 1st told me they did not have either number. When I told her I needed to keep them due to the many medical facilities that had me as contact for my Mother, she gave up the account number yet still insisted there was no PIN. I asked to speak to a Supervisor and was then left on the line for 15 minutes. Yes, we timed it. I had to get a different phone number and spend my Monday calling a dozen medical companies. StraightTalk was OK to use, but if they don't want to burn bridges, give up the ** account and PIN. Stupid!

I can't believe the customer service. I have talked to over a hundred reps within two weeks. Before I even got the Sim kit. I made sure I called straight talk to confirm that my phone was compatible. The rep said, "yeah its compatible" so I purchased it, got home and called the number and then started to open the kit and saw that there was only ATT and T mobile Sims... I was upset but I patiently waited for them to send me a verizon Sim card. Well it came a week later, got it activated and the rep said wait 1 to 2 hours. I did, I actually waited five hours. I am only able to text and get on the internet. I have called and spoke to 100 reps all in two weeks to figure out what's going on.

No one seems to have any clue what is going on with my account. Every time I call, it seems that they are starting a new account or something because they do not have any info or notes from previous calls. Very hard to deal with and the several service reps I talked with seems to have a crappy attitude. Last one I talked with hung up on me, because I got irate after talking to them for several hours over 3-4 days trying to port over a phone number from Verizon. I will never do business with this crappy company ever again! Consider yourself warned!

I purchased a Straight Talk LG flip phone for $40 at Walmart December 2014 thinking I would save some money for my spouse and I and ditch T-mobile and just sign up for talk and text which is all we need. Overall there would be a $40 a month saving - it wasn't worth it! I made 2 phone calls to Straight Talk and was told the porting of my number to Straight Talk would take 24 hours. After a week I called in and was told the customer service person would get right on it. Another 2 days and I called in and the number was ported then and there!

I call to let customer service know that when I call the automatic system to refill my service, it didn't give me a option to provide my number, it told me to enter the pin number off the back of the card so I did that. It said the minutes went to a different number. I thought it was going tell me to enter my number but it never did. So I call to let customer service know what happen and all they said is there's nothing they can do. They hung up in my face, they have very bad customer service.

The worst company I have ever dealt with in the USA & worldwide! I lived in four countries and the service they call customer service is disgraceful. I would never recommend them to anyone. Keep away if you can! Me & my husband both have been using Straight Talk services for a couple of months beginning of this year. Then, we have changed for a family plan with T-Mobile. We were not satisfied with their coverage, therefore, we have decided to return to ST. We both use our phone numbers as business and private lines. My husband's phone number transition was smooth as we could not find his old Straight Talk SIM card. Thus, we have purchased a brand new one. However my transition is more than a little disaster and we are most disappointed how it was handled by their representatives over the phone. It is like talking to the wall. They talk like machine, even the supervisors, and they cannot think out of the box. It is so bad, that it makes you wonder if the person on the other end of the phone actually speaks the same language as you.

About 11-15 my Straight Talk ZTE Majesty failed. I requested a replacement and it took over 2 weeks for them to send me a mailer for the old phone - and they will not ship a new one until they receive the old one. After about another 2 weeks I received the new phone - however it did not work either. I finally got a return shipping bill yesterday by email, and sent my bad replacement phone back. They tell me I may have my new replacement phone by 1-9-15. I just discovered that they have been charging me for service for the time that my phone was inoperative, and they will not refund the charges. So far this transaction has taken almost a month and a half. Do not, under any circumstances use Straight Talk as a provider. They are just too bad to put up with.

I spent $25 dollars for this product to work on my tablet. Installed it and it did not work. Called the company and they have a automated step installation. Called them the following day because the item still did not work. I called their technical dept 4 times and was simply disconnected. No returns or refunds are allowed on this useless product.

I've had phone service with them for almost 5 years. Got a Samsung galaxy s3 about 5 months ago. All of a sudden my phone froze up. I was not able to unlock my screen, turn my phone off without taking my battery out or anything. I've called them a good 20 times talked to different people everything. They were supposed to send me a box to put my phone in and after they receive that one, they would send me a replacement. Well I was supposed to get it 3-5 days. Waited- no box. Called and said there was an error and they'd have to make a new ticket number and send me a new one. And wouldn't you know... waited - never got that one either. Called back - same thing happened again. It's happened 4 times.

After filing my annual Christmas, a report with straight talk and trouble shooting, I sent my phone in for replacement. I sent copy of sales receipt days 3 months earlier. They lost my phone for 25 days then shipped by FedEx and they to list it. Straight talk refused to send me another phone and file claim with FedEx so I waited 2 more weeks and filed the claim. Then told FedEx needs a letter from straight talk to resolve the claim with me. ST REFUSED. Then I requested refund from ST and only then did they agree to send me another phone. It's refurbished and doesn't work properly. They can't give my old number unless I wait 5 more days without a phone. I said no since you can't find my service ems date of 3/21/15. They said I have no service on the old number.

I purchased a 3-month ($130) Straight Talk refill card from Walmart as I have done for the past 2 years and reloaded the phone card on 12/27/14 on the automated system, as I have done for the past 2 years. On 12/28/14 the phone had no service so I called customer service to see what the issue was. They told me that the reload card was applied to a different number in the system and there was nothing they can do about it... Sound like a scam??? I contacted Walmart and the store manager said that there was nothing they can do - " call Straight Talk'' and I did three more times only to get the same results.

My Straight Talk phone broke and I simply bought a new one and needed the minutes transferred. FIVE and a HALF hours later they still cannot do this. Many calls and several reps hung up on me. They seemed amused by my issue.