T-Mobile Reviews

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

As a Disabled Veteran, I was lied to about my monthly billing only being $100. For three lines and I only have two lines and only use one of them… March and April, they charged me $153.15 and now for the month of May and June, they are trying to do the same thing…. I’ve shown proof of my service in the military multiple times, and they haven’t changed anything… I will be getting rid of them and suing them for false advertising and false information…. I spoke to a customer service agent and the guy kept addressing me as sir. I don’t sound like a man. I told him how to address me, and he thought it was okay to do as he pleases.

T-Mobile is no longer a low-price wireless provider. It’s keep change their new plans and keep increasing $5/lines each line for old plans. I just remove 3 of my 7 lines. The signals are sucky too. It does not work in underground. Not recommend for everyone. That’s totally scam.

I am writing to express my extreme dissatisfaction with the current pricing structure and service provided by T-Mobile. I have noted that adding new lines to an existing account results in disproportionately high charges. As a current customer, I find these costs unacceptable and feel that the service no longer offers fair value. Due to these ongoing frustrations, I am considering transitioning my service to a different network provider. I hope this feedback is taken into serious consideration regarding your customer retention and pricing transparency.

Where do I begin? This is without a doubt the most deceptive company I have ever been with. From the local store telling me my bill would be 50$ (it was actually 90$) to the online app having no way to cancel service without going through a chatbot. The highspeed data is a joke. 150 gigs for 90$? My phone has more highspeed data. They also charge you a “reconnection” fee when you cancel service. I asked for an explanation and was told it is also a late fee. It’s funny they don’t call it a late fee. Also, nothing was late. So they are just dishonest and the internet is unusable after 1 week of normal streaming. Do yourself a favor and get Starlink or Xfinity or even ATT.

I have been a business customer for almost 5 years now. I have a grandfathered plan that offers me a good price per line. I recently called to port 4 additional line and on May 1, 2026 inquiring costs, after over 1 hour on the phone with the EXPERT, I was lied to the whole time, since the offer I was given on Friday was a complete LIE and was not available on May 2, 2026. Allegedly since I was on a grandfathered great plan there are NO PROMOTIONS AVAILABLE! That was after another 3 hours of talk time with a bigger group of liars!